Original subtitles

Pardon!

Welcome.

Can I be of any help to you?

Who are you, ma'am?

Moi,

I am a concierge.

Bienvenue au Grand Magasin Hokkyoku.

THE BIG SHOP

My name is Akino, and I work in a department store

frequented by all kinds of animals.

Customers with wings,

others with hooves,

very small customers,

others very large,

and even customers we rarely see.

Welcome.

Can I be of any help to you?

We just look, that's all.

All my excuses.

Get away.

Please excuse me!

- I want to pass! - Pardon.

- Step aside. - I am confused.

I'm absolutely confused, Mr. Penguin!

Are you injured?

Oh no! Is he breathing?

You need to call a doctor!

What a tragedy...

Did you know?

The smile was invented by the animal that suffered the most on earth.

Miss, would you kindly push my behind vigorously?

- Your behind? - Yes.

My behind, vigorously.

Your behind, vigorously?

Yes, vigorously!

Well sir!

My name is Akino.

Glad to work alongside you.

Me too.

I'm Mori, janitor.

Bienvenue au Hokkyoku.

Nice to meet you!

Excuse me.

How do I get to the post office?

Madam, the path to the post office is very steep.

Could you wait a moment?

What grace, what elegance!

Mouse Mouse!

I saw you walking around looking dejected, like you'd made a mistake.

It is unacceptable! You represent the store.

I'm toast...

Be careful, Mr. T�d� always has an eye on everything we do.

Don't get fired before your probation period is over.

I'm Iwase. Nice to meet you.

- Yes, delighted too! - Madam.

I'll put your luggage in the locker room.

Thank you, you saved me.

My turn.

Welcome.

Madame?

Do you want to put your luggage in the locker room?

- My luggage? - Yes!

Allow me to take your luggage to the locker room.

My luggage?

Do you want to lock my little ones in a locker?

I'm honestly confused, Mrs. Opossum.

Nobody saw me!

If I.

M. Todo?

Where are you?

As floor manager,

I wanted to make sure that my new concierge didn't commit

no problems with customers.

You seem to be having difficulty.

Say, Mr. T�d�...

It's tricky to approach people.

I can't anticipate their expectations.

Just look at their eyes.

Look at their eyes?

You mean that...

M. Todo?

Where are you, Mr. T�d�?

Your kindness towards him surprises me, Mr. T�d�.

M. Elulu.

It is enough...

to watch...

their eyes?

Come, come down.

Ouch!

I can't recognize customers who need help!

Come on, this way.

Mom, I have to pee!

Look at their eyes.

Their eyes!

Look at their eyes.

The view of customers...

Welcome.

Can I be of any help to you, Mr. Furet?

...concierge? - Yes!

Madame the concierge...

I need your lights!

Do you see this couple of laughing old ninoxes?

Yes.

The husband runs a company that I do business with.

I brought him here to give him a little gift, but...

Excellent idea, they seem happy to be there.

It is more complicated than that.

What do you mean?

Sir!

Let me settle this purchase, Mr. President!

No, it's useless.

Pack this one for me.

Immediately Sir.

Follow me.

Thanks to you, we made an excellent purchase.

Thank you so much.

I see.

Mr. The president pays for his purchases himself and prevents you from

to show him your consideration.

It's hard to please the rich.

Madame the concierge,

you don't have an idea?

The customer already seems fully satisfied.

What more?

Just look at their eyes.

The look of customers!

You have to observe them first!

These two wallets are lovely.

So take both.

But no, come on, that would be too much!

Sir...

Mr. Furet wants to show his consideration to the president.

Today I would like to spoil my wife.

The president wants to spoil his wife.

And his wife...

I hesitate! Both are lovely.

�Both are lovely.�

Who are you, miss?

�Who are you, miss?�

Hey, hey, hey, de l'air!

"Heh, heh, heh, de l'air!"

It's you I'm talking to.

Please excuse me!

What a funny lady!

I chose this one. Let's go.

Please! We'll take this from you.

Akino.

M. Todo!

What are you playing at?

You must be impeccable.

- V.I.A.? - Des Very Important Animals!

Extinct species!

This little one makes me break out in a cold sweat!

Calm down, Mr. T�d�.

I recognize that our first meeting left its mark.

Not only did she trample your back, Mr. Elulu,

but she called you a penguin!

She treats VIA As if...

M. Todo.

Akino, the news.

I like her.

You see, the client seems to be regaining hope.

Akino!

This gentleman came this afternoon and is looking to see you again.

M. Fury!

I just accompanied the president and his wife to the airport.

SO?

I followed your advice, and...

I offered Madame all the items

which she had renounced.

She exploded with joy!

The president was over the moon to see his wife so happy.

He has already suggested that we work together again.

You see me delighted!

Thanks to you.

Of course not!

When a customer hesitates between several items,

it often happens that she later regrets her choice.

I will definitely come back to your establishment.

Yes with pleasure!

Thank you, Miss Concierge.

We look forward to seeing you again at Hokkyoku.

The main thing is that you satisfied the customer.

Yes!

- But... - I've got my eye on you!

With you, I am not at peace!

Be careful, Mr. T�d� is watching you.

Congratulations for your work,

Miss concierge.

�Thank you, Miss Janitor.�

I adore!

Look at those fangs.

For millennia, our ancestors valiantly did cartwheels

at the risk of their lives, under the threat of this predator.

Such shimmering feathers

are necessarily the object of desire.

Should I hide this splendid plumage?

I prefer it to serve as a refuge for us.

Sir!

Amorous displays can annoy other customers.

- Please refrain. - Annoy?

Sorry, dear customer,

your plumage is magnificent

but some night owl customers have sensitive eyes.

Also, could you tuck your dazzling tail

for their sake?

- How rude! - I'm not making you say it.

Thank you for understanding.

Make sure you put the shapes in there.

A customer who feels humiliated never comes back.

I will be carefull.

I haven't seen my father in years.

I would like to give him a gift.

Heard. Tell me more.

Tell me more about your father.

Here we are.

If he likes traditional things,

how about a fountain pen?

With it, he could write down what he is afraid of forgetting.

Excellent idea!

THANKS.

A flirtatious young woman,

proud of her long hair.

How about a brush?

A brush, huh?

We have some that make hair shiny.

One moment please.

I will note it.

Your fountain pen is lovely.

I have always had a tendency to forget everything.

Recently, I got into the habit of writing everything down in this notebook.

My watch is buried under my hair.

- It's 5 p.m. - Thank you.

I have to find my daughter.

I booked a restaurant near here.

She is an actress.

The photo is a little dated, but...

There she is.

She is magnificent!

You allow?

So will you take this one?

Yes.

We have three colors of ribbon.

- Let's see... - Miss!

If your father likes old-fashioned objects,

the fountain pen is obviously a good idea,

but these watches

are unique and handcrafted.

This is one of our flagship articles.

�A pocket watch, eh?� he would say.

I am sure you would make him very happy.

If you insist, I trust you.

They are very beautiful.

Excuse me, but... Did you cut your hair?

You're an actress, aren't you?

Yes.

No information has yet been released about the film.

I rely on your discretion.

Of course miss.

Everything you have told me will remain strictly between us.

So will you take this one?

We have three colors of ribbon.

Sir!

Instead of a brush, how about a scarf?

In summer, the air conditioning is formidable and it will protect it from the sun.

And depending on how you wear it, it will enhance your outfit.

Like this, or like this, or even like that.

I'm sure she'll say, "How pretty!"

It was minus one.

Akino.

M. Todo?

It's not about that, it's about your grades.

Mes notes?

Are you talking about this?

Sea mink fur sells at a high price.

Some people may want to make money on their own.

Do not extract personal information from customers!

Well, I'm sorry!

For the rest, it wasn't bad.

Did he congratulate me?

Boo!

Mr. T�d�, don�t scare me!

Zut!

Pardon.

If they see each other now,

the surprise will be ruined.

Oh no, I won't be there in time!

Should I hide this splendid plumage?

- I prefer that it serves as a refuge for us. - Mr. Peacock!

Courtship displays

may annoy other customers.

Annoy them, you say?

- Sir. - Miss concierge.

- Love ignores place and time. - Of course!

And you are perfect!

But some of our night owl customers have sensitive eyes,

so I would ask you to fold back your dazzling tail,

out of consideration for them.

How rude.

I'm not making you say it.

Is...

thank you.

Miss concierge.

I chose this watch.

Gosh, she�s lovely!

I hope dad will like it.

Yes, I'm sure of it.

To think that she used a client as a screen!

Question to the floor manager Mr. T�d�.

Are the chances of survival better?

when we are strong or intelligent?

I would say we survive longer

when we know how to evolve to adapt to our environment.

Right answer.

- However... - However?

The theory of evolution does not allow

to explain certain developments which endanger.

For example, the shimmering tail of the peacock

which exposes it to predators.

It's a fascinating process.

Effectively.

And Akino, what do you think?

I hope she adapts quickly to her environment.

and that she will survive as long as possible.

Whether she adapts, or else...

Or?

Thank you for your patience.

Here is a risotto with saffron and seaweed butter

and its vegetable couscous, sprinkled with pimientos and...

All my excuses.

De jus de peppers et de...

From its pimiento and chickpea juice,

very exactly.

I'm sorry, Mr. Butler.

Learn to say the menu in one go, without stumbling over the words.

Yes?

So what do you think of our main room?

I really admire the impeccable service.

room clerks.

This should help you in your job as a concierge,

hence this internship at the restaurant.

I thought of one thing.

If you installed a bell on every table,

Wouldn't that be more convenient for customers?

Like at the concierge desk.

They are in the middle of preparing the main course.

Cooking soy steak,

finishing sauces,

preparing saut�ed vegetables,

and finally the final touch provided by the head chef.

Hey! The ma�tre d' is not supposed to be twiddling his thumbs!

Soy steak, vegetables, sauce.

Everything must be ready at the right time,

and served to customers at the right time.

Everyone must agree

so that the tasting is exceptional.

Running a restaurant is teamwork.

Team work.

You draw well.

Sorry, I shouldn't be here.

- I have to disturb you. - But no.

Absolutely not.

- Are you an artist? - No, a simple apprentice pastry chef!

If that tells you,

I offer it to you.

So cute! I can?

- Yes. - Thank you so much.

I'm a big fan of Mr. Woolly.

Sorry, but who is Mr. Woolly?

The genius sculptor, Mr. Woolly the mammoth!

This sculpture is one of his works.

I didn't know that, please excuse my ignorance.

Admire the beauty of these curves!

Indeed, it is a magnificent sculpture...

I'm absolutely confused, Mr. Penguin!

Are you injured?

If it's the customers who teach you things,

you still have a way to go.

Did you notice?

Two unique survivors of a world in distress,

united by the grace and pain of experiencing the last love on earth.

Mr. Penguin,

I see you are a poet.

A romantic, rather.

End of digression.

Push my behind.

- You're not staying for lunch? - Vigorously!

I wonder what he was doing.

Akino.

Look at the wolf of Honsh� sitting at table 15.

What is he thinking?

He looks strangely uncomfortable.

He's certainly getting impatient that his dish isn't arriving.

No, no.

What does he have in his hands?

A ring box.

Yes, in other words,

he's sad because his girlfriend stood him up.

- That's the answer. - Now that you mention it...

Earlier, you suggested that we install doorbells,

but that would mean that the room clerks

would no longer look at customers unless they called them.

In thirty minutes, he only drank one glass of wine.

Show all the kindness befitting his broken heart,

without attracting the attention of its neighbors.

Moi?

The fish that escapes from the net appears larger than it was.

Tomorrow is another day.

After the rain comes the good weather.

After night always comes dawn.

I'm not sure I understand.

I am absolutely sorry!

I see.

Did you think I was stood up?

- I am sincerely sorry! - Don't be.

Next week,

I'm planning to give my girlfriend an engagement ring.

Today, I came to scout.

Really? How charming!

More...

I don't know if I would dare.

He is an exceptional person who deserves better than me.

If she goes out with me, it's probably out of spite,

because there are no other Honsh� wolves around her.

But no!

In this restaurant,

but if I seem to have been rejected,

Maybe I'll let it go.

I promise you that on the big day, we will make sure

that you can give him this ring!

How are you?

Did your internship at the restaurant go badly?

It escaped me,

I made a promise to a client.

I never should have,

I don't know anything about marriage proposals.

Impossible does not exist in the concierge dictionary.

�I can�t, I don�t have any, I don�t know� are to be banned.

We must never betray customer expectations.

Mr. Maruki, what a joy to see you again!

What have you been doing since you retired?

For some time now, I have been hiding at home.

Mori.

Who is this man?

Mr. Maruki, a former janitor.

He is retired,

but he comes to help us when we are short of staff.

Just a moment, ladies.

Here are three options.

Well done, Mr. Maruki!

You are the best.

Did the three change addresses?

Are you sure we can let him do it?

Sir?

I'm looking for this perfume.

The smell has almost disappeared.

It was in this book.

Two months ago, it still smelled.

My sense of smell is not developed enough.

According to your story, Mr. Lion,

the smell must be older.

Why not find it again through your memories?

My memories?

Between this one and that one, which one is closer?

I would say this one.

More of a citrus, then.

And this one?

I still have the other one in my nose.

Sorry, I'll get rid of it for you.

There are so many that I confuse them.

Do not be discouraged.

So smell through the right nostril.

The right nostril is linked to the right brain,

so she recognizes smells better.

If it's a citrus...

All of these scents have a citrus top note.

What is it?

This young lion is looking for a scent.

What kind of perfume?

- Feel this bookmark. - Can I smell it too?

- Me too. - I'll try too.

Ladies...

Hey, I still smell a vague smell.

Well done, Mrs. Bear! Your sense of smell works miracles!

I would recognize him among a thousand!

It�s �Adieu Prudence� from Marcourt!

Farewell Prudence is no longer manufactured

for several years.

Sir, why not offer

another gift for your mom?

- For example... - I have no choice.

Or I won't be able to get married.

Without this scent,

I won't be able to get married!

Get married?

Th�sa is the prettiest lioness in school,

and she challenged me.

If I bring him the perfume that permeates this bookmark,

she will marry me.

More...

if it is not found...

Sir!

Give me some time!

I will find this perfume for you.

I promise you!

It escaped me again...

Impossible is not in the concierge dictionary.

Impossible is not...

in the concierge dictionary!

But that's the theory.

that I climb in.

But do not worry.

We'll arrive eventually.

Excuse me, but...

Are you not the sculptor, Mr. Woolly the mammoth?

And.

I'm coming for a meeting about the Christmas display.

Your sculpture at the entrance to the restaurant is magnificent.

Two unique survivors of a world in distress,

seized by the grace and pain of experiencing the last love on earth.

THANKS.

Would you have any problems?

You uttered �ah�s which suggested it.

I'm a little worried about two of my clients.

I see.

What kind of customers?

One like the other,

they don't dare ask for their girlfriend's hand,

and I would like to help them, but...

Everyone lacks self-confidence.

I don't like words myself.

So for my wife...

In an ice sculpture!

What a romantic request!

It was a long time ago.

It is charming!

Mr. Woolly, thank you.

Your teamwork will make the difference!

I beg you, help me!

Either way, the promise is made.

Together, let�s give him our support!

Nothing would have happened without your mistake!

So what's your plan?

Chef!

This is for a VIA customer

Always explain to me.

We're going to use ice!

What a nice restaurant!

So what did you want to talk to me about that's so important?

It can wait.

Let's start with eating.

The customers are in place.

They're on time, Mr. Butler.

All right, let's start the operation.

Time for dinner!

Thank you for your patience.

Here is a risotto with saffron and seaweed butter

with vegetable couscous

and its pimiento and chickpea juice.

Good tasting.

It looks delicious!

Yes.

Yes!

The pimiento and chickpea juice gave depth to the dish.

He drinks from the fingerwash!

The dumpling...

This water is lightly scented with lemon.

You're right.

What an adorable girlfriend!

GOOD.

They finished their dessert.

The time has come.

Please excuse me.

Did you like the meal?

That was delicious.

You are welcome.

It's tea.

It smells good!

It's jasmine.

Best wishes.

When I met you,

it was the season of adorable white jasmine flowers.

Did you remember that?

Obviously.

Every year, at this time, I tell myself this.

I'm lucky to have met you.

Do you want...

The speed of melting of the ice which releases the ring,

and a menu and service adapted to the rhythm of customers.

Great teamwork.

And now,

what about the second promise?

Sir.

I am sincerely sorry.

I couldn't find the perfume I promised you.

Please forgive me for not being able to satisfy your request.

As compensation,

we would like to offer you something.

Drop.

Sorry for asking the impossible.

Sir!

And here a room appears.

M.Maruki?

Gosh, sir!

You have something on your shoulder.

What a bottle...

It's the smell of perfume!

It's the magic...

from the concierge!

After finding a forgotten bottle at the bottom of I don't know which drawer,

he makes it appear by orchestrating a magic trick.

Long live the trust and loyalty of our customers towards Mr. Maruki!

Take the greatest care of it.

This may be the ultimate bottle.

If he really disappeared,

a magic trick would no longer be enough.

THANKS.

Miss concierge.

THANKS!

The double marriage proposal operation is a success.

It was teamwork that made up for the stupidity of the news.

Without Akino's intervention, the customers would have remained in the shadows.

That too is teamwork.

What game are you playing?

Intervene in the loves of missing animals,

it's taking yourself for the god of artificial reproduction.

Tokiwa.

Regarding this concierge on trial,

I have serious reservations about hiring him permanently.

- The head of restructuring? - Yes.

It is a system that was put in place

to fuel competition between employees.

This guy patrols,

and when he finds employees who are not efficient...

Let me guess: They saw them?

Be careful, Akino, you're only on probation.

Stopped!

I'm kidding!

It's scandalous!

I was in line before,

but when I get off the elevator, I find myself last.

I'm sorry.

We have not been operational

on the organization of the queue.

See, between the rocks?

I would like this aquatic plant.

Dear customer, I am sincerely sorry,

but this aquarium is a hologram.

But the elements depicted there probably exist somewhere.

I will find out immediately.

Akino is a scientist.

She won't fail so easily.

M. Todo.

Looks like Akino has won you over.

Pardon?

I am only doing my duty as floor manager in...

Excuse me, Miss Concierge.

I'm looking for an evening dress.

Women's fashion is on the 3rd and 4th floors.

Straight ahead, at the end of this corridor,

It's here, ma'am.

Thank you for accompanying me.

I wish you happy shopping.

Miss concierge.

Would you be willing to advise me on outfits?

Delightful.

Gorgeous.

It looks great on you.

You're really nice.

It's a pleasure.

I am easily intimidated.

When faced with salespeople, I have trouble saying what I think.

Having you by my side is a great support to me.

- It suits you very well. - You find?

In that case, I'll take it.

You took a long time.

Sorry but I would like to cancel all of these purchases.

With the necklace I chose,

I can't wear anything other than this dress.

I'll take it a size larger.

I am sorry.

For this dress,

all available sizes are already in store.

Miss concierge.

�In Hokkyoku, you can find everything.�, right?

I'll order it for you.

I am sorry.

I will ask for it to arrive as soon as possible.

You are a nice concierge.

You seem sincerely sorry.

I apologize to you all.

Do you know the origin of the word "service"?

When a servant betrays his master's expectations,

he certainly doesn't allow himself to behave

so nonchalantly.

It's not my place to demand that you apologize

on your knees.

The customer is god.

That�s what you were taught, right?

Impossible does not exist in the concierge dictionary.

We must never betray customer expectations.

I am sincerely...

sorry for...

Akino, I'm taking over.

I am deeply sorry for the inconvenience caused.

With all my respects, madam, please

to kindly withdraw.

Get me out?

But it's you who are incompetent!

Is this how you treat your customers?

I have never seen such disrespect!

If, as you recalled, the customer is god,

I would then ask you not to raise your voice,

out of consideration for the other gods present in the establishment.

I will never set foot here again!

Madame!

- I'll take her home. - Me too!

Go back to the counter, Akino. I'll see you there.

The tropical seal lived in the Caribbean.

Of an unsuspecting nature,

they quickly became the target of hunters who coveted their fat.

The species became extinct in 1952.

But who are you?

Excessive kindness only leads to self-destruction.

you allowed the client to make a scene.

Worse,

you spoiled the pleasure of the other customers,

and that's a serious mistake, don't you think?

As a concierge.

When we lack discernment,

we don't do this job.

This department store doesn't need you.

This is our advertising.

It was my grandfather who invented this dance.

I'm considering updating it , but...

Isn't it also your role to preserve tradition?

Quite a collection of books.

It belonged to my grandfather.

It contains the history of animals

and information on now extinct species.

The laughing ninja.

Its piercing cry like a high-pitched laugh is characteristic.

In 1914,

she was last seen alive in South Canterbury.

Sea mink.

Having become the target of man for its highly prized fur,

it disappears before the 1880s.

The Honsh� wolf is a Japanese species.

He disappeared in 1905, without much being known about him.

The great penguin.

Long hunted for its flesh and fat,

there were only fifty specimens left in 1830.

Then, coveted for their rarity, they are hunted down by man,

and the species became extinct in 1944.

At the same time as the extinction of the great auks,

the first department stores were created.

It was during this period that man

begins to buy not out of need but out of desire.

Men founded the Hokkyoku Department Store

to pamper according to their uses the VIA That they exterminated.

The aim was to preserve the memory of the atrocities we suffered

and to force men to do penance.

It has thus become a theme park where the VIA delight in the pleasures

of mass consumption.

Today I have an idea in mind.

Hokkyoku must prepare for the times that await us.

The era that awaits us, you say?

I don't have certainty yet,

I take note of your comments on her.

Welcome.

Thank you for your visit.

Miss concierge!

Welcome.

This is the big day.

Yes, I can't wait to see Mr. Woolly's special exhibition,

and more particularly his masterpiece, The Smilodon.

The exhibition takes place in the main hall.

Thank you so much!

I run there.

Enjoy.

This department store doesn't need you.

Excuse me.

I would like to give my daughter a Christmas present.

Yes, let me help you.

What a relief!

Would you have anything at that price?

A gift for a coin...

Jonzy, my daughter, is a sickly child

who spends a lot of time in the hospital.

Today, she was not allowed to go out.

She would have loved to walk around Hokkyoku at Christmas,

It would have been the greatest gift in the world, but...

Items accessible for a room

are extremely limited.

Hokkyoku est un grand magasin de luxe

Am I legit?

Can I qualify to be a concierge in such an establishment?

Miss concierge!

Mr. Barbary Lion!

Would the young lioness at your side be...

My girlfriend, Th�sa.

Thank you for everything.

When I told Th�sa the story, she wanted to come here with me.

I wish I could thank you for what you have done.

I have a request to make of you.

As you can see,

if all animal sculptures are the same size,

Mr. Woolly's wife regretted that the little animals

have a shorter lifespan than others.

A world without difference between animals

which would all be the same size,

such is the utopia that Mr. Woolly wanted to shape for her,

through this...

Please excuse me.

The exhibition is a great success!

- So much the better. - Mr. Woolly!

Health.

Thanks for the other day.

Here's some tea.

THANKS.

- Have you seen the exhibition? - Yes.

My favorite work is the Smilodon.

My wife too

said that the Smilodon was particularly successful.

- Ouch! Watch out! - Pardon!

It is a disaster!

Le Smilodon

is an irreplaceable work which established Mr. Woolly as an artist.

It is the most important and only work

to have been saved from the melting of the ice workshop.

We know how valuable Mr. Woolly's works are.

We will cover all repair costs.

It's not just about money!

You don't know the value of the Smilodon.

Excuse me.

A concierge does not have to intervene.

Akino, stay back.

No, I want to stay.

What do you think you can do?

I don't know.

More...

I want to stay.

Listen to me, Mr. Woolly.

I am sincerely sorry.

Let me go and apologize to your wife.

Akino.

Mr. Woolly's wife

is no longer of this world.

This conversation is over.

Anything that has a shape

is set to be destroyed.

The concert has started.

Come on, come quickly!

M. Woolly!

Once again, I am sincerely sorry.

You look small.

Today,

You don't look like yourself.

While it's Christmas...

I'm afraid of not being able to satisfy customers.

I don't have confidence in myself.

I wonder if I'm cut out for the concierge job.

It's the same for me.

Sometimes I wonder if what I do has any meaning.

But finally!

Here it is! Miss concierge!

It's done.

Really?

- Yes. - Thank you so much.

Go ahead, look.

Enchanted, Jonzy.

My name is Th�sa.

This is my first time at Hokkyoku Department Store.

The Christmas decorations are magnificent!

Come on, I'll show you inside the store.

This is the cosmetics section of the new wing.

Look at all these makeup colors!

What's your favorite color, Jonzy?

And here, there is perfumery.

The concierges managed to find the perfume I was looking for.

It was my deceased grandmother's favorite perfume .

This scarf,

It's a gift from my father.

I gave him a pocket watch.

Our two gifts came from this department store.

We gave the janitors a hard time.

Today we came together,

spend a special time together.

What a pretty dress!

We made a promise

that we would come here for lunch for our wedding anniversaries.

How would I describe this department store? Well...

In my opinion,

it's a place where you get a gentle push from behind.

Mr. Bird!

We have a request to make of you.

- A request? - We can't do it.

- Impossible. - Please!

I have already told you.

Great penguins cannot fly.

This is a request from the concierge.

She wants to compile the strengths of Hokkyoku

to show them to a client who is bedridden and could not come.

The advantages of the Hokkyoku Department Store...

In the times that await us...

My wife loved Hokkyoku Department Store.

But no matter how much I asked her why, she simply replied, laughing:

�Go ahead, and you�ll know.�

And you, what do you like about Hokkyoku?

what I like here,

is that all customers leave with a smile,

even those who are in a gloomy mood,

and that they all leave the store with joy in their hearts.

This is why I love Hokkyoku so much!

SO...

I want to stay here.

I want...

offer all my hospitality to the customers of this store.

I see.

So much the better.

Excuse me, Mr. Woolly!

I am really sorry.

Hold.

It's that...

I am...

a big fan of yours.

I am an apprentice pastry chef,

so as Miss the concierge advised me ,

and thanks to the help of the restaurant staff,

I have you...

Would you like to show me?

But it's...

my wife...

and me.

I thank you.

What a charming scene.

Our customers often come to find a gift for their loved ones.

But no one knows if this gift will be appreciated

by the one who receives it.

But I have one wish:

That concierges devote themselves body and soul to customers

to help them fulfill the person in their heart.

When I look at Akino,

the expression �pleasure of giving� takes on its full meaning.

Anyone can have this concierge spirit.

It is the dream of the Department Store that lies behind consumerism.

Is it because I have become a little too human?

THANKS

for your visit.

My name is Akino, and I work in a department store

frequented by all kinds of animals.

Customers with wings,

others with hooves,

very small customers,

others very large,

and even customers we rarely see.

Pardon!

Welcome.

Can I be of any help to you?

Who are you, miss?

I am...