All language subtitles for Undercover.boss.S05E08.x264-2HD.English-WWW.MY-SUBS.CO

Translated By The Community Of WWW.MY-SUBS.COM

Since the premiere of Undercover Boss,

more than 60 bosses have
given away nearly $6 million...

I have a check

for $250,000.

Oh, my God.

...And implemented sweeping

company-wide changes...

As a company,

we're actually gonna restore the 401(K).

It's a million-dollar expense.

...To benefit the lives

of more than 40 million employees.

Whoo!

Some people, I just want

to punch them in the face sometimes.

But not everyone
deserved to be rewarded.

Someone's not sayin' something.

Welcome to Moe's!

I've had one minute of training.

If you can't do it,
then you can't do it.

I know how to grow some really good weed

if you're really interested.

I'm talkin' to you

'cause you come back here...
"I need dippin'."

"I need dippin'." Y'all better chill.

Tonight, the latest boss

to put it all on the line
is Travis Boersma...

Why don't you come over
and give me a hug?

- Nope.
- No?

...President and cofounder

of Dutch Bros. Coffee,

America's largest privately held

drive-through coffee chain.

Thank you.

Can I have a double chocolate
mocha with six shots?

Yeah, we're getting serious today.

By going undercover...

- I'm Sam.
- Sam?

Can I get you in a Dutch shirt

real fast for me?

- Why, sure.
- All right, dude.

...This laid-back boss

meets the people who keep
his company roasting.

Iced caramelizer, you got it.

That was so good!

He's even motivated to go global

and take his journey to Central America.

Welcome to El Salvador.

This is Alberto.

Alberto, this is Sam.

Me llamo Alberto.

We're gonna have you picking coffee.

Okay.

You think you can handle it?

Oh, yeah, I can kill it.

What will happen when this boss

is forced to recruit someone
to go undercover in his place...

We have a roast master,
and that's my boss.

I had a hard time with him
for quite a while.

...And uncover major trouble

brewing in his company?

Kind of treated me like,
you know, a dog.

Are you gonna stick with this, or...

You know, I don't really know.

Find out
next on Undercover Boss.

Undercover Boss 5x08 - The Dutch Bros. Coffee
Original air date November 15, 2013

Sync and corrections by atrn97g
for www.MY-SUBS.com

Headquartered in Grants
Pass, Oregon, with 202 locations,

2,000 employees, an annual revenue

of more than $100 million...

I have two small americanos.

...Dutch Bros. Coffee

is the largest privately held
drive-through coffee chain

in the U.S.

I need a large special...

Making sure his
customers are satisfied...

Yo, brother.

...Is one highly caffeinated man.

I'm Travis Boersma,

cofounder and president
of Dutch Bros. Coffee.

Dutch Bros. is high energy,
fast-paced...

'Sup, Mike?

...Killer coffee.

And when you roll down your window,

there's great music rockin'.

Whoo!

We're in seven states:

California, Oregon, Colorado, Arizona,

Nevada, Washington, and Idaho.

We're different than
your traditional franchise.

You have to work for the company

to even be eligible to franchise.

Some of our shops
that do super great numbers

are real close by a Starbucks
so, you know,

the proof is in the pudding.

We have a culture that is something

that is different
than anyone else out there.

Our baristas... I call them broistas

'cause it's a brotherhood.

Oh!

It's family.

I need a quad iced
double chocolate mocha.

Proud to say, super laid-back...

What's up?

It's about having fun,

and there's no uniforms
and no polyester, man.

Dutch Bros.!

I grew up on a dairy farm,

third-generation dairy farmers.

Our farm was located right here
in Grants Pass.

Our tight-knit family
was super special and cool,

and it still is today.

My brother Dane and I
cofounded the company.

It was just a little pushcart.

We didn't know what we were
gonna call ourselves, you know?

But we were like,
"well, you know, we're Dutch."

"We're brothers... Dutch Bros."

And so Dutch Bros. it was.

First day, we did $65,
and we were stoked.

It wasn't maybe a year later

that we opened our first drive-through.

I think that that's where

momentum started to happen for us.

And serving coffee,

it was like hosting a party.

It was bitchin'.

Dane used to say,

"this is it. It's..."

"it doesn't get any better than this."

One day, Dane and I were eating lunch.

You know, it was just a regular day,

and his wife, she said,

"why are you slurring your speech?"

"Have you been drinking?"

And he was like, "no, man, no."

"I didn't even notice I was."

And we kind of laughed.

Six months to a year later,

he had been down to the Mayo clinic.

They thought that there was a chance

it could be Lou Gehrig's disease.

There's no known cause.
There's no known cure.

Dane passed in October of '09,

and he was 55 years old.

Dane's passing, I think,

set him free,

and I believe he looks down and smiles.

So, Trav, what do you think

dad would think about all this?

You know what?
I think he'd think it was funny.

Oh, he'd be laughing
his butt off right now.

- Yeah.
- Oh, yeah.

It very much is a family business,

and they all really work hard
to preserve Dane's legacy.

He was just so patient and wise,

and he was just great.

No doubt.

And we look to
you a lot for that now.

I don't want to get emotional.

If I could, you know,
do half of what he did,

I think it'd be something else.

You do.

All right, good.

You ready to get started?

Yeah, let's do it.

- All right, awesome.
- All right. Cool.

It's gonna be super challenging

for me to go undercover.

I don't know.

I might have to go
nerdalicious on everybody.

You guys can do as much
man-soaping as you want.

- I'm down.
- Okay.

While I'm undercover,

I'll be posing as Sam,
preppy nerd guy from Texas

who dreams of starting
his own restaurant business.

Looks good.

I like it.

I've even gotten a
retainer from my dentist

to help me disguise the way I talk.

Do you have the retainer in right now?

Why, yes, I do.

My coworkers will be
told that I'm a contestant

on a reality show
that's not Undercover Boss.

So what do you guys think
about Sam Marshall?

Why don't you come over

and give me a hug?

- Nope.
- No?

I think you look

totally like a different person.

Do I?

Dane was not just my brother

or my business partner;
He was my mentor.

As long as I'm steering
Dane was the ship, my brother

I'll never sacrifice
the culture we started.

Bye, guys.

Bye, dad!

I love you.

You know, Dutch Bros.
is about making

a great cup of coffee,

and Dane and I always wanted
to go to the source

to see where the beans are grown.

But it's something we never got to do,

so that's where I'm going
to start my journey.

I'm down here in Central America,

third world country.

It's like you're off the grid
down here in El Salvador.

Checking out one of our plantations.

25% of our blend comes from
the El Olvido coffee plantation.

This farm was founded in the 1800s.

It's been here forever, man.

Hey.

Hey, there you are, my friend.

How are you, brother?

Good.

Welcome to El Salvador.

Thank you, man.

Ricardo owns the plantation down here.

I don't employ the people,

but I really care about

how the coffee comes to life.

Well, I'm anxious to come dig in

and learn as much as I can about

everything that you got goin' on.

Absolutely.

I'm gonna have you work with Alberto.

He knows the farm inside and out.

I'm gonna be there with you,

'cause he doesn't speak English.

Oh, wow. Okay.

So I'll be translating.

Cool, man. You know what?

I'm gonna need that
'cause my Spanish speaking...

Your Spanish is nonexistent?

Nah, you know, un poquito.

- Un poquito?
- Right.

That's what I'm here for, okay?

Right. Awesome.

This is the pulse, man.

It's the heartbeat.

It goes from the farmer
to the cup for the customer.

So this piece of what we do
is super critical.

I want to make sure that as we grow,

they're able to grow with us.

That's paramount.

This is Alberto.

Alberto, this is Sam.

Me llamo Alberto.

Alberto is the
foreman of Buena Vista Farm.

Whatever you need me to do here today,

I'm... I want you to just
send me to work, man,

and I'll do whatever.

The first job that you're gonna do is,

we're gonna have you
picking coffee, okay?

Cool.

So what we're looking
for is for the right beans.

We're only picking the red beans.

You're gonna be by
yourself cutting the coffee,

and then he's gonna make sure
your basket is the...

is the right coffee that we need.

Okay.

It's pretty rad.

Beans are, uh, super cool.

I think I'm gonna taste one.

Oh, it's sweet.

I need a coffee so bad...
I'll just eat cherries.

Why not, right?

Huh?

You've left a lot
of mature coffee on the tree.

Ahi.

All right.

A good worker knows

what to leave on the tree
and what to cut.

Hmm.

Alberto...

he's the commander, man.
I mean, he gets it done.

I wanted to show him

that I'm not just some lazy fat cat,

gonna come down here
and baby through stuff, man.

I want to deliver.

Let's get on to the next job?

Yeah, that's what he said.

All right.

You're gonna dig the
holes to plant the trees.

- We need to do 15 holes.
- Okay.

- You think you can handle it?
- Oh, yeah. I can kill it.

- Let's do this.
- Okay.

That's the hole that he's gonna work,

and he's gonna demonstrate right now

- how to do the first hole.
- Sounds great.

- Okay?
- All right.

Looks like you've done that before.

I grew up on a farm,
you know, buckin' hay,

milkin' cows, man.

I know what hard work is.

But it's been a long time

since I've worked on a farm.

You know, swingin' that hoe,

it was hard work, man.

I mean, these guys work hard.

The sun's blazing.

Got a sweat going. Heart rate's up.

Man, the whole nine yards.

I mean, it's more than
one could ever imagine.

Okay.

How do I do?

He likes your job.

You can be part of his team anytime.

All right. Thank you.

Gracias.

Gracias.

We need to sun-dry the coffee.

So you live close by?

Yeah.

He lives right there in the house.

So you've been here a long time.

Correcto.

Very cool.

Would you ever like to see, like,

the finished product,
you know, roasted coffee?

Yeah, he'd love to...

he'd love to see the other
side of the business.

Do you have children?

Do your boys work here on the farm?

What does your other boy do?

- Yeah, he's got polio.
- Polio.

I had a family member
that had Lou Gehrig's disease

and passed... my brother.

Eso es terrible.

I feel for you
with your family's situation,

for him, it's got to be tough.

Gracias.

It's not easy in this life.

Working with Alberto today...

I admire him a lot.

Ernesto.

¿Como esta? Ernesto.

Sam.

Great to meet you.

It's really tough down here,

but what a great guy.

He has given his whole life
to this farm.

With the amount of pride
and the amount of care

that they put into their craft,
Dane would be so proud.

Alberto is such a great employee.

I can't leave El Salvador
without doing something for him,

even if I have to break my cover.

Well, it's wonderful to meet you.

Do you think I could speak
with you just privately?

I do have something

that I need to share with you.

My name is not Sam Marshall.

My name is Travis Boersma,

and I'm the president and owner

of Dutch Bros. Coffee.

Everyone here works so hard,

and you've worked so hard for so long.

I'm gonna pay for a giant party

as a thank you in appreciation

of everybody's hard work.

That's not all.

Have you ever been to America?

No.

I'm going to pay for you, your wife,

your sons, their wives, and their boys...

come to the United States

and make a family vacation
that will be a memory

that'll last a lifetime.

Gracias.

He's very thankful

for everything that went on today.

And I know that you've
given so much more

than what anyone could ever imagine

to your son.

I know that that hasn't been easy.

How much would it cost

for him to get his college education?

I want to give you $10,000...

as something that you can use as a tool,

because I know how much
you have given to your son.

Gracias.

Tu corazon.

Gracias, mi hermano.

Gracias.

My friend.

Thank you.

You have no idea what this means to us.

Today, I'm back
here in Grants Pass.

Now that I've seen how much
goes into growing our beans,

I want to make sure
we're putting just as much care

into roasting them.

Here at headquarters, we roast

more than 2 million pounds
of coffee annually.

I want to know how our guys
are really operating

when I'm not there.

I got to go deep down
into the heart of the company.

I'm taking this next level.

I'm right behind H.Q. in an R.V.

This disguise, my voice...

there's no way that I can
stay undercover here.

Since I would be easily discovered

if I went in there,

I'm calling in Abe
to go undercover for me.

He's a trusted friend,

and he's one of our
top-level franchisees

today up in Oregon City.

Dude.

What?

Diggin' the image there.

- How are you, brother?
- Good.

Right on, man.

- Dude, thank you for comin' down.
- Yeah.

Why don't you sit over here?

I'm just trippin' out on you, like...

Right?

Can't take you serious like that, dude.

Right?

It's so wacked out.

Yeah.

Yeah.

So, you know,

when you go in today, man,

you're gonna be workin' with Wil.

I've known him forever,

and he'd recognize me if I went in, bro.

Right. For sure.

Get as much information as you can.

I'm gonna be watching you
on the monitors.

All right.

- Go kill it.
- All right.

All right, man. Uh-huh.

Crazy.

- Best of luck.
- It's on.

Soak it up, man.

I've got monitors behind me.

I'm gonna be watching

every step that is made.

I'm lookin' for Wil.

He's roasting.

Hey, Wil.

How's it going?

- How you doin'?
- Good.

Yeah, you must be my contestant.

Yeah. Thad.

- Right on. Thad, Wil.
- Nice to meet you.

Oh, man.

Abe and Wil are, like, connected.

It's on now. It's pretty cool.

I'm gonna have you do
some hands-on roasting.

Sounds great, man.

Cool, man.

We roast for the entire company.

We package here for the entire company,

40,000 pounds a week,
10,000 pounds a day.

Whoa!

And how we start... we take a green bean,

which is in this bag,
comes through here.

This is what it looks like.

That's raw coffee.

It goes in here.

Takes about 18 minutes a roast,

and then it pours out
that hatch right there.

Spins around here and cools off.

You hear that crack?

That's perfect.

That's right where we want it.

We want it just a light crack,
not a full crack.

Wil is doing a fine job

sharing what the target is

that we're after with the coffee.

It's great.

Just go over there and grab a bag.

Set it on the edge. Take a razor blade.

Cut it.

Don't let it fall out...
yeah, there you go.

All right, so do you
remember how to do it?

I believe so.

We're at 17 minutes and 30 seconds.

All right, pull the lever.

There you go.

Now lock it in.

Little bit dark but not bad.

So if you toast one of these...

you burn it...

that's $1,700 out the door.

I've been really fortunate.

I've been here a year and a half,

and I've never burned one roast.

Okay.

Wow. That's great.

How did you get into this?

I started with the company
about five years ago,

and they were really lenient
with my racing schedule.

Like, I race dirt bikes.

No way.

So that's something
I've never encountered

in another job before, ever.

Yeah. So do you still race?

I haven't lately.

Are you gonna stick with this or...

You know, I don't really know.

Two wheels has been my life forever.

I still ride and enjoy it,

but I'm gonna do what I think is best,

and right now, I help my sister out.

When my parents split,

it just, like, became me and her,

so I, you know, take care of her.

So I've just made this, uh...
like my priority.

I work 40 hours a week,

and it makes everything
that I do possible.

I know his bike is something
that's liberating,

and it's something
he's passionate about.

It sounds like his job does that too,

but it's a means still.

Obviously, you've been doing it now

for a couple years.

Are you, like, a... the head guy?

Or is there a guy above you?

We have a roast master,
and that's my boss.

I had a hard time with him
for actually quite a while.

I can remember the exact day

when he was put in charge back here.

His head just blew up.

"I'm in charge of you guys."

"You guys'll do everything that I say."

Yeah.

He just got to this point

where he was just super disrespectful.

Kind of treated me
like, you know, a dog.

We got into it a few times,

and I almost walked because of it.

What's frustrating the most

about that whole situation is,

he's never here anymore.

We had this conveyor break.

"It's okay, guys."

"You can sit on the floor for a week."

- It takes a toll on your back.
- Yeah.

We thought we were gonna be doin' it...

what, a week or two at the most?

The first time or the second time?

Supposed to be two weeks

that we were supposed to wait for it.

Yeah.

That turned into three months.

It's like, "okay, well,
who do we talk to now?"

"How hard is it to get a conveyor belt?"

It's painful to see anyone on my staff

feel like they're being ignored.

One of those little tiny things

that turned into a huge ordeal

that shouldn't have happened

if somebody would've just did it.

I'm glad I came here,

but there are things
I definitely need to change.

Coming up...

Today, you're gonna do
the runner position with me.

Oh, my.

...Travis gets a crash course in caffeine.

A medium iced decaf cocomo.

- Cool. I love it.
- Yeah.

You know what? I forgot what I did.

Iced decaf mocha?

Or iced decaf cocomo?

I can't recall.

Go double-check.

And later...

Are you my contestant?

- Yes.
- Okay.

...The boss finds a
selfless employee with big dreams.

I grew up gardening.

Oh, really?

I have all these dreams
of a community garden.

I'd love to share with you
what I've got going on there

if you want to come
and see it, experience it.

I would love to.

I would... I would absolutely love to.

Yo, brother.

Travis Boersma,

president and cofounder
of Dutch Bros. Coffee

is a boss undercover in his own company.

Alberto, this is Sam.

Me llamo Alberto.

His employees think

he's a contestant on a reality show

competing to win funding
for his own business.

He just kind of treated me
like, you know, a dog.

After a globe-trotting
start to his adventure,

his journey continues in Arizona.

I'm in Gilbert, Arizona, today,

and I'm gonna be working with a manager

at a shop I've never been to before.

Whoo!

So making sure that
we have solid individuals

that have passion and care
about the culture,

the core values of the company.

That stuff is super important

for the future of our growth.

Is Jazmin in here?

Are you my contestant?

I'm your contestant. How are you?

Awesome, dude. Come in the back.

All right.

Hi, sunshine. I'm Sam.

Sam, nice to meet you.

You're looking a little professional.

Can I get you in a Dutch shirt

real fast for me?

Why, sure.

All right, dude.

When I first saw Sam,

I was kind of surprised

having him come into such a young vibe.

Come on out here.

He's saying, "good morning, sunshine."

It's very Texas, but we're in Arizona.

It's sunny every day.

Today, what I would
really like to do is,

you're gonna do
the runner position with me.

- Oh, my.
- Yeah. We're gonna be running.

You got your shoes on, dude?

- I haven't been runnin' much.
- You'll get some practice.

- Makes me a little nervous.
- When you go out there,

I want to make sure that
you have a great greeting,

that you're gonna get their drink order.

You're gonna repeat it back to them,

and then we're gonna run back
and tell our crew inside

so they can pump out the drink

by the time that they get out there.

All right. Come on, Sam, let's go.

All right.

- Howdy.
- Hey, guys!

What are we drinkin'?

Yeah. Anything else for you?

Okay.

Those sound decadent.

They do, don't they?

All right, here's your
first one. Go, Sam!

All right.

Well, hello, sunshine, how are you?

All right.

All right, we can get that
right out to you.

Oh, so good, dude.

Do you remember it?

All right, everybody.

We got a medium iced caramelizer

and a strawberry smoothie with no whip.

Medium strawberry.

And it was a medium
on the strawberry smoothie.

You know, I think

the toughest thing about the runner job

is remembering the damn orders.

A medium iced decaf cocomo.

- Cool. I love it.
- Yeah.

All right, your guys...

You know what? I forgot what I did.

Iced decaf mocha?

Or iced decaf cocomo?

I can't recall.

Go double-check.

Sam, he's not quite Dutch yet...

That was an iced decaf cocomo.
Is that right?

All right.

As of right now, I would not hire Sam.

He needs some practice.

Sam and Nathan,

you're up at the window.

I want to hear the best
greetings out of you guys.

- Best greetings?
- For $5.

- $5?
- Yeah!

'Sup, Mike?

- Doing your usual?
- Definitely.

Thanks, Mike.

Get it, Sam. Get it, Sam.

All right, something more unique

than just saying their name and yelling.

All right.

Are you ready to set the world on fire?

Because if you're not,
I can build you something

to take to the moon and back.

Ohh!

Dude, that's yours!

That was so good!

All right.

I thought it was super bitchin'

that Jazmin is, like...
got contests going on.

She's super creative,

and she taught me the
runner system that they use.

She's got a lot of touch,
and I admire that immensely.

So you've been here, like, 41/2 years.

Yeah.

And what did you do before this?

I lived in Oregon, actually,

where our company's from.

No kiddin'.

Yeah, in the same...

Did you work at one up there, then?

I didn't. I tried so hard.

Really?

But here, I got hired on the spot.

And I was like, "wow,
my dream's coming true."

And it was just instant.

I worked for my company
for, like, two years

before I became an assistant manager,

which... I'm sorry... I get emotional about

because I get so excited

about how I achieved that goal.

That's fantastic.

Sorry.

No, that's great.

After a year of that,

it was a desire of mine to be a manager,

so once I got it,
I'm very prideful of it.

What is it that you want to do?

Where is it that you want to go?

I would love to own my own store.

I want a franchise.

What's holding you back from doing it?

Money, obviously, is a huge factor.

It takes a little money
to start up the franchise.

Do you see your family?

I do.

My mom really likes coming down here

to get out of the rain.

Oh, I bet. I bet.

Tell me about your mom.

My mom was in prison for two years

right after I moved down here.

No kiddin'.

My grandpa passed away
from pancreatic cancer,

and my mom just got in,

like, a world of just depression,

and she did some embezzling.

I can't imagine

going through all that at one time.

My grandpa definitely always taught me

to stay strong and never stop.

He always wanted me

to do something that I loved,

and I'm so happy right now.

The greatest reward for me

is to see young people
go live their dream.

She has a way about her

of dealing with them in a positive way.

Jazmin is a star.

Let's head back to work.

All right.

I'm in Nampa, Idaho.

I'm gonna be a broista today.

Triple iced caramelizer, no whip.

This store is slammin'.

You know, they've got cars
stacked up eight deep

on each side a lot of times.

We anticipate it being
maybe the top store

by the end of the year.

You my contestant?

- Yes.
- Okay. Banesa.

These guys crank out
over 4 grand in one day.

Ready to get in there and be a broista?

I'll... I want to learn
as much as I absolutely can.

So I'm curious
to see how it operates

under that kind of load.

I'm pumped. I can't wait.

This is our window here. This is us.

This is our territory right here.

Oh, this is you and me right here.

Hi, there.

Good. How are you guys?

- Doin' good.
- Awesome.

Sam is here with me today.

What are we gonna have to drink?

Okay, I've got a large blended

extra sweet caramelizer with whip.

Thank you!

Yeah, baby!

Can get 'em iced,
hot, or blended. Either way.

Throw on the whipped cream.
It's so good.

That's gonna be $7 for you.

So our customers are number one.

So you see that I'm greeting everybody,

and that's what it's about.

We're creating a relationship with them.

Thank you, love.

Thank you for being patient.

Have a wonderful day.

Hi.

Can I have a double chocolate
mocha with six shots?

Yeah, we're getting serious today.

Nampa is just screamin'.

The commitment
to the customer experience

is through the roof.

Iced blackberry green tea?

Perfect.

One lady brought in a cobbler.

Are you kidding me?

It's more than coffee

they're here for the people.

All right, Sam.

I'll help you out and take the orders,

but you talk to people, okay?

All right, I'll do it.

Well, hi, how are you?

My name's Sam. I'm from San Antonio.

Sure is a nice day out here
with the sun shinin',

and the temperature
of that air feels good.

I'm a business consultant
for fast-food chains.

I'm used to the corporate grind.

You know, all about
efficiency and effect...

nobody's havin' any fun.

It's a totally different world.

So one thing
that Sam could work on

is just remembering
that it's about the customer

and not about himself.

Boy, I love salsa.

I really do.

It's good stuff.

When we're working,

like, it's always about the customer.

We can connect, but let's stay focused

on who they are, what they are,
what they're about.

Good work, by the way.

- Good job.
- Thank you.

Mission accomplished.

So what do you do after work?

You just kind of hang out?

Oh, no, no.

At home, you know, I mean,

I do all sorts of
different things with the kids,

and, you know,
I've got a kick-ass garden.

I grew up gardening.

Oh, really?

I have all these dreams
of a community garden.

I'd love to share with you
what I've got going on there

if you want to come
and see it, experience it.

I would love to.

I would... I would absolutely love to.

Okay. Follow me.

Do you like tomatoes?

I love tomatoes.

Try one of those.

So good.

- Oh, my God.
- Mmm.

Those are my favorite.

So much flavor.

Good. Okay.

Do you want to help me?

Sure. I'd love to.

I'm gonna grab some bulbs out of there.

How old are you now?

I'm 28.

You're 28.

28. Have my two little ones.

Boy, you look so young. Are you married?

I'm not. I'm with... I'm a single parent.

Yeah?

And my... my son has Down's syndrome.

So he was born with Down's syndrome,

and we didn't know.

That's been a challenge in itself.

I bet.

But he's... he's wonderful.

He's pure joy,

and the only thing that I want for him

is to have the... the life
that you and I have.

I want him to have that opportunity,

and I am creating that for him.

Right.

Oh, hey. How are you guys?

Hi!

Oh, my gosh.

Ohh! Hi.

Hi, babe.

Hi, I'm Sam. What's your name?

Kirsten.

Kirsten?

It's great to meet you.

Oh, and this is Alaia.

Hey, buddy.

Hey, Alaia.

Banesa is one of those people

that fits Dutch Bros.'s culture
really well.

She... she shines.

What cute kids.

Oh, my gosh.

You say hi to Sam?

You've got a beautiful
smile there, miss.

Thank you.

And your mom... boy, she is special.

She has everything

in her heart and her mind and her soul

to defy the odds

to be a force for good, without a doubt.

It's special and unique.

Coming up...

the remaining employees
think they're going to decide

whether or not Sam deserves
money to start his own business.

How will they react

when the boss reveals his true identity?

Oh, what's happening?

Welcome to Undercover Boss, bro.

Oh...

Seeing all these people
in my shops, in El Salvador...

it puts the focus for me
right on gratitude.

Dutch Bros...

it's more than just one person,

and it's more than just a cup of coffee.

My employees are coming
to Grants Pass, Oregon.

This is where all the fun really begins,

and I can't wait to reveal my identity.

Hi.

Hi.

Have we met?

Yes, I... maybe.

Who am I?

You're Travis.

Why are you laughing?

I'm just confused.

What are you doing out here?

Doing that crazy show?

Yeah...

Oh, what's happening?

Well, I got something to tell you, dude.

I got to confess.

- It's kind of heavy.
- Okay.

Have you ever heard of Undercover Boss?

Yeah.

Yeah?

Welcome to Undercover Boss, bro.

Oh...

Okay.

Jazmin, meeting you,

it was super epic.

So awesome.

Good.

I got to share with you.

When I came down there

and you told me I'd be running...

remember that?

Sorry I made you do that now.

A medium iced decaf cocomo.

Cool. I love it.

I'd never done the runner system before.

Okay.

Well, good, then.

So to experience it...

oh, my gosh. It was amazing.

We're gonna implement the runner system

because of what you did
and how you showed me.

Thanks. That's awesome.

Your customers obviously love you.

Your crew loves you.

Thank you.

And the stories that you shared with me,

through losing your grandpa,

your mom...

Sometimes people shine,

and sometimes they crumble.

You conquer.

You don't crumble.

I know you want a franchise.

I'm going to give you $50,000

toward your dream of franchising.

Seriously?

Oh, my God.

Thank you.

I don't even know what to say
but thank you.

It's not because of me.

It's 'cause of you.

I just know my grandpa

would be so excited for me right now.

You are, um...

just making my dreams come true.

I want to hug you.

I'm so excited.

I don't even know
what to think right now.

I will own a Dutch Bros.

It will be Jazmin's Dutch Bros.,

which I'm really excited to say,
really excited to see.

Banesa, you remind me
so much of my brother.

You've got a special,
selfless spirit about you

that is so contagious.

It's so important to me
that people are able

to go live their dreams
in the organization,

and you have pushed me.

My goal is to have a community garden

to help feed the community.

Oh, my God.

What I want to do is form a foundation

that has money in it,

and it goes to causes

that our broistas believe in.

I would like you to be
the first recipient

of $50,000

from the Love Abounds Foundation.

Thank you.

You're welcome.

Thank you.

You think you're gonna
plant a bigger garden?

You're gonna start a garden?

I didn't think that
it'd be so, like, soon

that I'd be able to do that.

You can now.

Thank you.

There's one more thing.

I want to give you
$10,000 on top of that,

but the $10,000 is for you

because I know you're so selfless.

I want to make sure
that you're gonna use it

for you and your kids.

Thank you.

I'm just amazed and blessed.

I'm so lucky.

I'm excited for my future.

I'm excited to go home

and actually be able
to put forward my plans.

Thank you.

Can I hug you?

I feel really honored

to be the inspiration for Love Abounds.

I knew that I could encourage people,

but to encourage someone like Travis,

who already has given so much,

who already is an inspiration to me,

is amazing.

Is this real?

You're really on Undercover Boss?

I was in an R.V., dude,

watchin' you do every little move, man.

My heart's going 100 miles an hour.

I don't know what to say.

I was blown away, dude.

You were epic.

The one thing that you pointed out is,

we need leadership back there.

Well, we have a roast master,
and that's my boss.

I had a hard time with him.

He kind of treated me
like, you know, a dog.

I think it would be a great thing

for us to sit down as a group

and walk through how
we can make it work.

Mm-hmm.

And I want to make sure that I'm helping.

I mean, the whole thing

with the conveyor belt
breaking... it sucks.

I intend to have backup equipment

so that if something
ever does break, man,

we just don't miss a beat.

Yep.

One thing that you've always
been passionate about...

it's two wheels, man, right?

100%.

So this is what I want to do, man.

I want you to fantasize

about what you're gonna do
with the 10,000 bucks

that I'm gonna give you

to either do your own
motorcycle repair shop,

go to motorcycle mechanic school,

something that fills you.

For real? Like, this is real.

Without a doubt. This is real.

Oh...

I never saw anything like this possible.

That's why I stopped racing.

And I did what I could with what I had.

What would you need for your sister?

What do you think your
sister needs financially?

Just an apartment.

She doesn't have a place?

I'm gonna do the same thing
for your sister.

I'm gonna give her 10 grand too.

It still blows me away to have somebody

just walk into your life like this.

You guys walked into my life, man.

I mean, I'm still in shock,

but I feel like it is the beginning

of a new chapter.

You got to tell your sis, man.

I don't know how.

My sister... I think she'll use it

to find her true passion in life.

I always just try and instill to her

that everything pays off
if you work hard enough for it.

I came on this quest

to make sure the culture is intact.

And it was simply amazing.

Dane's spirit is so alive
in the company.

Anybody who's great in this life
at anything,

they make an impression
that can last forever.

And that's what Dane did,

and he will always be there for me.

It's a brotherhood,

and that's what this business
is all about...

brotherhood.

Sync and corrections by atrn97g
for www.MY-SUBS.com