Original subtitles

Your hand.

Gordon:

Tonight on "hotel hell," in northern California

near sacramento, a 200-year-old hotel...

This is the actual bed that president Grant slept in.

Is about to become history.

Dreadful. Look at the mold on that.

Gordon: Three buddies decided to buy the business...

It's like dumber, and dumber, and dumbest!

Are you guys really the... owners?!

- True story. - ...But they're so busy drinking...

- Were you drunk? - Yes.

Drink three for me!

- ...dancing... - They really like to give lap dances.

- Lap dances? - And having fun

that the hotel and the guests...

Are neglected. If I don't do something soon,

the town will lose its most important

historic building to a bunch of frat boys.

Cheers, boys and girls!

♪ So much for the good times ♪

♪ so much for the fun ♪

♪ so much for vacation ♪

♪ I should have come again ♪

♪ hotel, hotel hell ♪

♪ if you think the beer is rotten ♪

♪ you should see the clientele ♪

♪ hotel, hotel hell. ♪

Gordon: Surrounded by the stunning vineyards

of the Sierra Nevada foothills is Murphys, California...

A picturesque destination for wine enthusiasts and tourists.

This historic town has been home to Murphys hotel

for over 150 years.

The hotel has an illustrious history.

Presidents and legends have come to stay

in this national landmark.

Partners Brian, Kevin and Joel

bought the business nine months ago.

I own the hotel with my two partners.

I run the dining room. I'm the dining room manager.

Kevin, he's our bar manager.

And Joel, he's our chef.

Wonderful. Thank you.

Gordon: But it's no one's job to look after the hotel.

It's historic, but I think it needs to be maintenanced.

Conetha: The historic rooms, i wouldn't even stay in 'em,

and I get a didiscount.

Woman: That's it.

Gordon: Behind the historic main building

there are 20 so-called "modern" bedrooms.

The modern rooms are maybe modern in the '60s.

Gordon: Sadly,

the owners are too busy drinking in the bar

to notice the state of the hotel.

Oh man!

Owning a bar at 32 years old

can be just a great party seven days a week.

Kevin and I, we love women, and it is a passion.

And we have a lot of them coming through here.

They're not just all young. We got the cougar clans

coming through here.

We are not one to discriminate.

We take customer service to the next level.

Cheers, boys and girls!

You know, as a California American male,

we were taught during college that binge drinking is fun.

Whoo!

I am the fun captain.

I am kind of the party guy.

I want to make everyone have fun.

Right now they're just kind of drunk idiots.

Gordon: If you're after a drunken lap dance,

you've come to the right place.

If you want a good night's sleep,

you best go elsewhere.

I'm exhausted and I keep hearing

these loud... Noises outside.

These people are drunk, it's driving me crazy

and I'm gonna go complain.

The saloon is always first,

and then the hotel just seems like an afterthought.

Gordon: This registered national landmark

is being run ragged by the owners,

and is hemorrhaging money.

If the guys continue to party and not take things seriously,

the hotel's just gonna close down.

Gordon: If I don't do something fast,

this place won't last another 150 days,

let alone years.

Conetha: I think Gordon is going to say

"this place. They're screwed."

I'm on my way to Murphys in northern California.

Now this place is in amongst some of the most stunning vineyards

anywhere in the world.

What a beautiful town. Look how busy this place is as well,

littered with stunning little tasting rooms.

Now anyone lucky enough to be running a small hotel here

should be sold out every night.

If they're not, they must be doing something

seriously wrong.

Wow. This really is historic.

"Murphys hotel has been placed in the national register

of historic places." Nice.

Wow.

- Conetha: Hello. - How are you?

- I'm good. How are you doing? - First name is?

- Conetha. Nice to meet you. - Conetha.

Is it always that busy out there?

Conetha: Um, we usually do get pretty busy on the weekends.

- Incredible. - We have about 16 tasting rooms

just within walking distance of the hotel.

I love how historic this place is,

but have you not updated the furniture since 1850?

Bloody hell.

My god, it's like going to your grandma's funeral.

My god.

There definitely is a difference between

historic and then tacky and old.

What we have is definitely tacky.

Looks like someone's died in those chairs.

So you've been here for a long time?

- About a year and a half. - And what's wrong with the place?

Um, well, management... The owners.

The hotel is owned by three guys.

They're in their early 30s... There's Kevin, Joel and Brian...

And they really like to use the hotel as their playground.

- Oh. - Partying, drinking,

giving lap dances to the bar patrons.

- Lap dance? - Lap dances...

While they're bartending.

The owners, if they continue partying

and giving lap dances in the bar,

and acting how they've been,

the place is just gonna keep going downhill.

We put you in the presidential ulysses s. Grant room.

This is the actual bed that president Grant slept in...

Except for the mattress. We did get rid of that.

- What's the glass box for? - This is our display room.

- Display room? - Yes.

So guests and customers can come up

and take a look.

When were these last replaced?

Dreadful.

I can't really tell you that.

It sounds like I'm in a museum.

So am I a guest or an exhibit?

You're a guest.

Darling? Darling?

What are those people doing?

Come on through, everybody.

Take a look inside.

Ulysses s. Grant room.

Close the door. Close the door.

Okay, we're gonna be on display today.

It's usual for the tours to come through sometimes,

and if a guest checks in and they just for some reason

forget to close their door,

they're gonna have people crowded around looking at them.

They literally come over and they... hello.

How are you?

Conetha: Well, that's embarrassing.

Gordon: It's like a goldfish bowl in here.

Ladies, thank god I wasn't in my underpants.

Gordon: Is that normal?

They just come and have a look round?

Yeah. You know, we normally get complaints.

- Really? - And there's really no one that handles that

- or takes care of it. - But there's three owners.

Yes. A lot of the time they're busy bartending or drinking.

- Or lap dancing. - Or lap dancing, exactly.

- This is insane. - Unfortunately.

Okay, I'm gonna unpack. Can this room be off the tour for awhile?

We'll see what we can do.

- Thank you. - You're welcome.

Gordon: First impressions, I mean, it may be steeped in history,

but this smells like the room's steeped in...

We put you in the presidential ulysses s. Grant room.

Gordon: I've just arrived at Murphys hotel near sacramento, California.

- It's like I'm in a museum. - We're gonna be on display today.

Hello. Thank god I wasn't in my underpants.

Time for a bite to eat. I hope the food here

is less stale than my bedroom.

Wow. Murphys historic hotel employee of the month.

He looks a happy bunny.

- Hello. - How are you?

- Party of one? - Party of one.

I'm not partying for one. Good to see you.

- I'm Brian. - Is that the same...

Congratulations. Employee of the month.

Do you get a bonus? Do you get a night's stay?

- Do you get a free dinner? - No.

I'm one of the only employees

that never made the cut yet.

I see. You just put yourself in

and what are the owners gonna say about that?

I'm one of them.

- I'm Brian. - Stop it.

- Yes. - Come on.

Hey, the other owners got their shot on there.

You're the owner and you made yourself employee of the month?

Yeah.

Are you the man with the g-string?

The g-string?

Receptionist told me you do lap dances.

Oh, no. That would probably be Kevin.

- Oh, I see. - I don't know. My Booty's a little too big

- to do the lap dance thing. - Okay, I was gonna say

"i can't wait to see that one."

I would love to meet the other two. The chef and the lap dancer.

- Are they around? - Do you want me to bring them out?

- Yeah. - All right. Kevin and Joel and I,

we're all equal shareholders in this business.

But it was my plan to buy the hotel.

- Hello. Kevin, Gordon. Good to see you. - Kevin. Nice to meet you.

- And this is? Joel. - Hi, Gordon. Joel.

So you're the lap dancer?

There might have been some lap dancing.

I'm just dying to find out.

I'm not a professional.

- Maybe once in awhile. - Okay, fine.

I'm a wild one when I start drinking.

I get a little stripper action going on,

or I get a little rowdy and can be the most fun

that any young adult could ever dream of.

- So obviously the chef? - Yes.

The restaurant manager, and the lap dancer.

- Bar manager. - Bar manager.

- So who's in charge? - All three of us.

No such thing.

So who runs the hotel? Who's in charge of the hotel?

Hotel manager job doesn't really entail much.

With three owners, normally there's one

that takes the reins, and two that are silent.

None of you sound and look like an owner.

Gordon thinks we don't look like owners,

but what's an owner look like?

We bought the hotel nine months ago.

Right. And you guys go back a long way?

Just kind of met each other 15 years ago...

I'm confused whether it's the three musketeers or the three stooges.

Anyway, I'm gonna have a quick bite to eat.

It's been a long journey. I'm excited to taste the food.

- Thank you. Nice to meet you. - Thank you.

Brian: Gordon's gonna love our food.

Joel works really hard at everything he puts out.

Everything that comes out the window is a great product.

I can't believe this hotel is owned by three guys

- with a pink dining room. - Pink's the new black.

It's like a girl's bedroom.

Ghastly, ghastly. Any specials on today?

We have a fresh Alaskan Halibut...

- Mm-hmm. - With a...

Now that I'm talking to you, I've completely forgot.

No, we had the Halibut with a...

Well, this is the first time i forget the specials.

Don't worry. Why don't you check with the chef?

- All right, I will. - You are the restaurant manager, right?

Yes, and I was a server too.

Restaurant manager, employee of the month,

- and owner? - Yes, all of the above.

Employee of the month? I'm gonna take that plaque back.

Can't even remember the specials.

Hey, Joel. I forgot the specials just now.

Brian just kind of forgot our specials.

I have seen him do that before.

The specials available tonight is a macadamian-encrusted Halibut.

Right. Let's try the escargot.

Entrees, the lamb shank,

and then what's the "calamari door?"

- What does "door" mean? - It's a dore.

It's just a calamari steak.

Oh, I'll go for that as well.

- Okay. - Thank you. I'll keep hold of the menu.

- Thank you very much. - You're welcome.

- Brian: Once Gordon has a bite of Joel's food... - Order in.

It's gonna put a smile on his face

guaranteed.

Thank you.

- Here we go, sir. - Thank you.

Escargot in a red wine garlic sauce.

Red wine garlic? Mm-hmm.

Wow.

Jeez. Absolutely rancid.

Have a little taste.

I mean...

Nothing's hot.

Yeah, strange taste.

You know, that's the first time

in the history that I've eaten the escargot.

- Oh really? - And I'm gonna say

that I don't like it in any way.

- No. - The escargot tasted like a dirty,

funky, disgusting flip-flop.

If you sauteed a flip-flop, i think that would be a good...

Good way of describing it.

- That was... disgusting. - I want to run home

and get some mouthwash for sure.

Do whatever you need to do.

- All right. - Yeah.

'Cause they stink.

Some ice water for you?

Please.

Do you serve any little samples

of wine flights, anything regional?

We've talked about that, but we have not implemented it.

So you've been talking about it for nine months,

but you haven't actually done it yet?

No one's even bothered

this sort of wine flights?

Trying to get it together.

So you've had this place almost a year,

and you haven't implemented something

that this town thrives on?

- Correct. Mm-hmm. - Right.

Have you tasted the escargot?

- Have you? - The escargot?

- Not really. - Have you eaten...

- You eat here, right? - Not very often.

And when was the last time you guys sat down

and had dinner in the restaurant?

Never sat down with all three of us together.

Strange, stranger. I'm getting slightly nervous

that nothing actually gets done here.

Anyway, I'm living in hope.

- May I have some more bread? - For sure.

I got a lamb shank coming right out.

Oh my god. Look at that.

Holy crap. What is that?

This is our lamb shank.

That's a weird looking lamb shank.

Visually it looks like the biggest plate of puke.

I've never personally had lamb shank ever in here.

I do not like lamb.

You're the restaurant manager.

You don't like lamb, you don't eat escargot?

I'm the restaurant manager, but I'm not the chef.

Wow. I think I would just call that a dog's dinner.

What a mess.

I do apologize again.

I'm totally embarrassed that our food is this quality.

I've always thought it was better.

- Hey, Joel? - Yeah?

The lamb shank, he mentioned that

the vegetable gravy goo

was a little too much.

- Oh, okay. - I'm gonna run this out.

So, fine dining.

I mean, I'm amazed. What's this one?

This is the calamari dore steak.

That's not garlic in there again, is it?

- There is garlic in there again. - Jeez.

It's just how that dish is prepared.

Everything's just laced with garlic.

Please?

Be my guest.

It's... what is it trying to be?

A sponge?

I'm embarrassed.

I'm chewing on it going,

"i just want to spit this... out right now."

This is terrible.

So that's the first bite I've ever taken of that.

You know this stuff's on the menu, right?

You're aware of it? This is your hotel, yes?

- Yes. - I'm not being "punk'd" here

that you guys are the owners?

- We are the owners. - The owners haven't

sent their sons in to take the hit?

- No. - You definitely are the owners?

- This is us. - Okay.

How do these three stooges qualify to run...

A historic hotel like this?

If they can't even get the food and wine right,

how are they gonna improve the hotel?

I feel like I'm being looked after by college kids.

Does he want me to come out?

It'd probably be good, yeah. Come on out.

Sorry you weren't very impressed.

Uh, no. Far from impressed.

Have you ever actually stood back

and looked at that lamb shank as a dish?

That's the most horrendous,

the most drabby, disgusting-looking

lamb shank.

- Have you given up? - No. No.

No way. We just started. We're not giving up yet.

- You just started? - Yeah.

Have you ever just walked in

from outside, checked in,

- went up to the rooms... - No.

- You've never done that? - Never have.

- Have you ever done that? - No, sir.

- Have you ever done that? - I have not.

Oh my god. What have you improved on

since you bought it, truthfully?

I make people laugh and smile every day.

Seriously? What have you changed?

Weekends we serve breakfast all day.

What have you changed menu-wise?

Menu... um...

Hell.

I've got one, two, three...

Three idiots that haven't changed anything.

You don't stay here. You don't eat together.

You don't criticize the food.

Reception, room,

food

and three clueless owners.

Owners? My... ass.

Gordon: I'm staying

at Murphys hotel in northern California.

And after being put on display

- for gawking tourists... - Come on through, everybody.

- Hello. - ...And eating an atrocious lunch...

I think I'm gonna just call that a dog's dinner.

What a mess.

I need to see the three nitwit owners in action.

Word has got out that I'm in Murphys,

and the hotel and restaurant are full of people.

I feel sorry for all of them.

What's wrong?

And this is just like vinegar.

Gordon: Joel is running the kitchen...

Ribs are burned, chicken's burned.

Gordon: Kevin is getting busy in the bar,

and Brian is overseeing the dining room.

Jimmy guiyere. Nice guiyere cheese.

- Guiyere? - Isn't it guiyere cheese?

- Gruyere. - Gruyere I mean.

Gordon: So guests trying to check-in

are left to fend for themselves.

Is everything okay?

Uh, yeah, we're waiting...

We went up to the front desk

and there was nobody there.

We tried to check in.

Is one of the owners nearby?

Guests have just arrived to check in.

Can you get Brian urgently? Or Kevin?

- What about it? - About a guest checking in.

Oh, guest check-in? I can do that too.

Would you, please? I'm sorry.

- Thank you. - Excuse me.

You shouldn't have to come looking for us in the bar.

So that's what happens when guests come in late?

They go to the bar looking for...

Yes, that is how we do it.

Have you ever done that? Checked in

and then found the reception closed

and went into the bar looking for a key?

- No. - Never.

I've only stayed at hotels probably

only a matter of 20 times in my whole life.

- Wow. And you're a hotel owner? - Yeah.

So how come you guys don't have anybody up here?

We got the bartenders or servers like me

sometimes taking care of it.

Just sign the top there please.

Gordon: Once guests get to the rooms,

they're in for another unpleasant surprise.

Let's see if that...

I don't...

Let's wait for the drunkards to go home

before we open that up.

Man: Have a good night.

It's very noisy in there from the bar in the street.

Gordon: The owners' ignorance is evident

in everything I've seen so far. I'm curious to see

what it's like in the parts i haven't seen,

like the walk-in fridge.

That is?

Oof. Raw pork, cooked chicken

sat next to each other. It's... disgusting.

I wish I had seen this before I had my lunch.

Fine dining, it's not.

Look at that....

Look at the mold growing on there.

Oh, a dirty...

Bloody hell. There's mold on the sides too.

Oh...

Look at the... Mold on that.

This is absolutely disgusting.

Bollocks.

Wow.... hell.

So the walk-in, how often is that fridge cleaned out?

- Twice a week. - Twice a week?

- Yes. - Marked everything out.

- Yes. Yes, sir. - Yeah?

Come with me, all of you. Especially the owners.

- Sounds good. - Gordon: Sounds good? Really?

Wow.

Oh wow?

Oh wow?

The tortillas.

There should not be any moldy... food.

Horrible.

And when was this made?

- Last Saturday. - Three days ago.

- Just smell that. - Need to toss it. I know that.

And this is terrible. You should be... ashamed.

Okay.

Okay? No, it's not okay!

- What is that? - It's black mold.

What is this supposed to be?

- Thai chili marinade. - Thai chili marinade.

Brian: But I don't know if it's been used in a while.

The sauces was from a chef that had been there

like in 2006 or 7 or something.

This is exactly the same way as you run this... hotel.

You don't give a...

I give a... I give a...

If this is your dream of running a hotel,

then how about Manning up and look like... owners?!

We are. This is... unacceptable,

and it's not gonna happen anymore.

Have you checked out? Because you should the honorable thing.

Say to these two "it. I'm out."

He has not checked out.

- You gonna let him talk?! - I have not checked out.

Obviously I need to pay more attention

and do better at my job.

How any of you can run a... business...

Do you ever see three c.E.O.S?

- Three... general managers? - No.

Three... executive chefs? Huh?

It's like dumber, and dumber, and dumbest!

Gordon: Since my arrival at Murphys hotel

- in northern California... - You should be... ashamed.

I've been appalled by the three clueless owners.

It's like dumber, and dumber, and dumbest!

Are you guys really the... owners?!

True story.

Off.

Unbelievable.

I mean, three young idiots

that are playing at running a hotel

and not one of them has got a... clue.

I'm mad at Joel. I'm a... owner.

I don't... want to clean.

I've been here 12 hours. It's unacceptable.

I do want to prove Gordon ramsay wrong

about me being a... idiot,

dumb and dumber.

Scoundrel, wanker,

whatever British terminology

that... wanker has to say

across from the... Different pond guy.

But I do respect him.

Listen to that music.

How on earth is anyone gonna ever get to sleep in this hotel?

That's crazy.

You know what?!

Frog's asses for everyone in this building right here.

Right now.

How annoying is this?

It doesn't make sense.

Anyone in here, frog's ass!

Unreal. There's got to be a quieter room somewhere...

Surely to price.

- Rip it off. - Pull it up, buddy.

You got it.

I can't rip it. It's not ripping.

Rip it off. Get it, come on.

You want to see the tattoo?

Raider nation!

Hey.

You got two seconds, please?

Oh,... here we go.

Hey, I have a walk-in to clean.

I've been here... I want to go get that clean,

'cause it's ♪1 right now.

Is this... Is this a joke?

- Is this a joke? - Yeah.

They're partying, and I'm upset.

And we're just... I don't know.

- They were partying. - Yeah.

And what's happened to your shirt?

Were you in a fight? I just asked...

They wanted to see it.

And I was upset earlier, and I'm upset at Joel.

I'm upset at everything that's going on.

And I want it... I'm just upset.

How about... how about thinking for two minutes

about your guests?

I want to go...

I'm gonna go clean the walk-in.

I'm gonna go clean the walk-in.

You just walk off like that?

Hey, you know what? I'm gonna go clean the walk-in.

- 'Cause you know why? - Why are you acting like a... jerk?

Because I'm upset. That was unacceptable in there.

- What was unacceptable? - The... walk-in with the... black mold.

So why don't you do something about it?

Hey, I was.

Everyone in this...

You just walk off like that?

Hey, you know what? I'm gonna go clean the walk-in.

- 'Cause you know why? - Why are you acting like a... jerk?

Gordon: Brian is coming undone

and is drinking on the job.

I'm done trying to get through to him today.

I'm upset. That was unacceptable in there.

- What was unacceptable? - The... walk-in, okay?

You're drunk. Go home.

All right.

Gordon: I've been told the hotel offers modern rooms

further from the bar, so I've asked to be put in one

so I can get away from all this madness.

It's not exactly quiet out here either.

And they call these "modern" rooms?

It looks like my grandma's house from the 1950s.

Look at this wallpaper. Hideous.

And what sort of hotel is this

when you can't get a good night's sleep?

This was supposed to be quieter down here.

What an awful night's sleep.

Whoo!

Shower is hideous.

The water's freezing. The place stinks.

And that... oh, no. My ass.

This place is such a mess,

from the awful decor to the dreadful food

to the drunken partying all night long.

I need to get the whole team together

and find out how it's gotten into this state.

- Morning, guys. - Good morning.

Let's go downstairs, have a meeting.

- Sounds good. - Yeah, with the team.

Man, that was a bad night's sleep.

The noise level here was insane.

I came back downstairs last night,

and Brian's ripping his shirt up,

shouting, screaming about, "hey, shots all on me."

Is that normal?

Is that really how these managers operate?

When they're off duty, they come behind the bar,

turn up the jukebox when I've already turned it down,

- pour themselves drinks. - It's their personal frat house.

How does that make you feel? Your employees are concerned that you're drunk in the bar.

When do I treat you all badly?

- What? - Brian: Yeah.

When it comes to scheduling, how many days

that you guys have asked off for

that you didn't get off?

That's not what I'm asking.

If you're gonna run a hotel, it's not about having a... party.

It's about levels of discipline.

Well, just so you know, it's not happening anymore.

But I'm not gonna be as happy sometimes for you guys.

You are as good as your team.

They represent you. And based on what I've seen,

I don't think you represent them properly.

Okay, you go first

and tell these owners what they need to hear.

We lose a lot of reservations

when we don't have somebody to answer the phone.

When we leave the front desk, we put the phone in the bar.

After 8:00 P.M., we are the front desk.

- We are the bartenders. - I saw that last night.

- Yeah. - They don't answer the phone,

because they don't hear it.

We need online booking.

You know what that takes away, online bookings?

That's front desk girls, you know.

We're talking about getting rid of the front desk and putting a computer there,

and we don't have a person there. Self check-in.

- That's fine. - So how do you feel about that?

So they complain and you threaten to fire them?

- Yep. - No, that's not what it is.

Yes, it is. Yes, it is.

You just totally attacked me.

Man: I'm afraid to express my feelings.

I'm afraid I'm gonna get fired.

Nobody's threatened here with their job.

- Nobody has been. - You've never threatened me

- by being fired? - I have before.

- Gordon: Were you drunk? - Yes.

- You were drunk? - Mm-hmm.

That's the message I'm trying to get through

to your thick skulls.

You're threatening staff whilst inebriated.

This is crazy.

The people that deserve to be fired

are these three standing here.

There's no structure.

Somebody needs to step up and run the business,

and everybody else follows suit.

You need one general manager.

That's the issue. You need to be a leader

from the top. That's one person.

There can be 25 owners, but there needs to be one general manager.

If something doesn't change, you guys are gonna lose this place.

Okay. Which one of you

is capable of stepping up

and running this business?

Gordon: I'm at Murphys hotel in northern California.

You're the owner and you made yourself employee of the month?

- Yeah. - Gordon: The place is a mess

because these three owners

behave like frat boys...

Cheers, boys and girls!

And none of them is a leader...

You've checked out!

So the staff don't know which way to turn.

Man: I'm afraid to express my feelings.

I'm afraid I'm gonna get fired.

Gordon: Things have got to change.

There needs to be one general manager.

Somebody needs to take charge.

Brian: I'm gonna take charge, I'm gonna run the business.

I'm our leader out of us three.

It's gonna be me guaranteed.

- If you're gonna run the hotel... - I got it.

- You run the hotel. - Yeah. 100%.

So Kevin and Joel, are you willing

to give him the support and the autonomy

to actually run this place?

- Yes. - Yes.

Brian, it's your responsibility now

to general manage,

and absolutely toe the line.

- I got you. - But there are three rules.

Rule ♪1, stop drinking on the floor.

- Got you. - Rule ♪2,

you have to stop working the floor.

- Yep. - And rule ♪3,

you're gonna have to grow some.

- Mm-hmm. Mm-hmm. - Fast.

Brian does know the most out of the three of them,

so I really do think if he could stop his partying ways,

he could really do it.

Trust me, if you don't grow up now,

- you never will. - I got it.

It's a hotel, not a frat house.

I'm not gonna be drinking.

- And I'm gonna be an owner. - Thank god for that.

- Thank you. - Thank you.

I'm going to change. I'm gonna be more of an owner

and not a friend slash co-worker.

And they're gonna see a different Brian.

Gordon: The future of this historic national landmark

is now in Brian's hands. And I need to know

that he cares enough to be responsible.

You are young, ambitious, slightly naive.

- Mm-hmm. - You're going at it in totally the wrong way.

You're on the verge of losing this business.

Hopefully not.

And how would you feel if you lost the business?

It would be horrible. It would be horrible.

'Cause that's already three years of 60-hour weeks.

It's horrible.

I'm here to help, but I want you to understand

the mess you're in is not good.

All right.

- Do you understand? - I do.

Deep down inside there's no two ways about it,

you're a fun guy. You've got a lot to offer.

- Yeah. - But just stop being irresponsible...

- I will. - And just man up.

- Yeah, for sure. - You can do it.

Okay.

I want to make this work.

Mm-hmm.

From today on, it's gonna be a changed business.

It's different, all right?

- Okay. - Okay.

Good to see that smile back on your face.

Thank you. I'll see you later.

From this day forward I'm a changed man,

and the business is going to reflect all those changes.

Gordon: With Brian ready to take charge as general manager

my design team has worked all night

to modernize Murphys hotel.

And now, it's time to reveal the new look hotel

to Brian and his team.

- Brian, how are you, sir? - Gordon, good. How are you doing?

You look very smart. Are you good?

How're you doing? I'm good, I'm good.

- Ladies, how are we? - Doing great.

Good. Right. Welcome, everyone

to the new and improved Murphys historic hotel.

- Are you ready? - Yes!

Let's go, you guys.

Whoo.

Welcome to your new lobby.

No way. This is awesome.

This is exactly how it should be.

- This is great. - Yeah.

Gordon: When I first walked in, i was disappointed.

It was just like a big anti-climax.

Now you have a nice warm, modern feel

the minute you walk in.

Your guests will arrive

- and feel welcomed. - Yeah.

Take a seat.

- Is it beautiful? - Yes.

- Brian, what do you think? - Beautiful.

Absolutely beautiful, welcoming.

The colors, the contrast, the warmth.

It's perfect. What Gordon has done

with the lobby is beautiful.

Now that blue, it's so warm.

It's so welcoming. It's awesome.

This is a historic hotel.

Your ex-president stayed here.

- Yes. - That doesn't happen

that often in hotels.

- Thank you very much. - You happy? Good.

I'm glad you like it. Good.

Thank you, Gordon. Thank you, bro.

- There's more. - More?

From 6:00 this morning, you're now live with online bookings.

Oh my gosh!

They don't go anywhere near the bar.

You know what time they're coming,

and you're now in the 21st century.

Are you ready to see the presidential suite?

- Yeah? - Yes.

- All right, president. - Come and see my room. Let's go.

I think you'll love it. Let's go. Jump in.

- Oh my gosh. - It's awesome.

Oh my goodness. This is awesome.

- Yes! - Oh my lord.

Gordon: This one's been freshened up.

This one's been spruced up.

You need that vibrance

the minute you walk into a room.

You want to feel "wow, I'm stepping into history,"

but I also want some comfort.

This is fit for a president.

Our president now could stay here.

Obama would be okay to stay here now.

Gordon: It still feels historic,

but it's a bedroom, not a museum.

- Yeah. - So, you know,

make sure that when your guests are checked in,

their bedrooms are off the tour.

- New robes. - Is there something on here to make it softer?

- Lined and cushioned. - Okay, I feel it. It's a lot softer.

For me, the big problem wasn't the linens, it was the noise.

We've come up with a solution to narrow that down.

- Last call, midnight. - Good.

Well, stick to those times of your bar closing,

because the damage you can do to your reputation

- is devastating. - Yeah.

We're gonna follow through and make sure that our customers in the hotel

are as happy as our customers in the bar,

and our customers in the restaurant.

Right, are you ready to see the rooms outside

that you told me were modern? Right?

Let me show you what modern is.

You ready?

- Love this one. - Oh my gosh!

I love this one.

Look at the color.

- Ohh! - Look at this.

Gordon: You can see why I got upset.

The owner's done nothing in nine months,

so we've done all this in... 24 hours.

I'm blown away. I can't believe the creativity

that's been put into this place

- in the last few days. - Joel, what do you think?

Loss for words. Inspired. Very inspiring.

Listen, you should never ever ever

be afraid of change. You've got to keep on going.

Every time. Brian, what do you think?

What's going through your mind? I've never heard you so quiet.

Breathtaking. I don't even know what to say

because it's beautiful. It's absolutely beautiful.

This is perfect. With this kick in the ass,

we're gonna go forward full throttle.

We're gonna make changes that no one's ever seen before.

- You ready to see the dining room? - Yes!

- This one I love. - The dining room also, huh?

Where do you stop, buddy?

Gordon: Look at the colors. Come in.

- Oh my god. - Beautiful.

- Where's the pink? - Oh my god.

- Yeah! - Gone are those horrendous pink walls.

A stunning, beautiful color on the walls

that'll just pop.

And there's one more thing. This bit you're gonna love.

It's a surprise that's gonna completely change your business.

- You ready for this? - Yes.

Gordon: I've just revealed the stunning new improvements

to the historic Murphys hotel.

- Oh my goodness. - Oh my lord.

Our president now could stay here.

Gordon: And now there's one more addition

that will ensure that hotel thrives in the future.

You are in the heart of some of the most

sought after wineries in the world.

And there's a massive market

that you have been missing out on.

And here's why. Every famous winery

has a lovely tasting room on this main street.

At 5:00, they close.

Here, you're now gonna pick up that business.

This is a menu designed to pair with great local wines.

- Oh wow, look at those. - Okay.

- Oh my goodness. - This is incredible.

Start off with that lovely cheese plate.

The chicken over grissini

paired with a stunning chilled rose.

And then this wonderful local... Local ricotta dip.

You now have a perfect menu.

When those tasting rooms close at 5:00,

you pick it up and you continue it.

- Okay. - And where are they gonna stay the night?

- All: Here. - That's right.

After dinner. I want you to dig in and sample.

Brian: The wine tasting menu is awesome.

The overall experience of any guest that walks through our door now

I believe is gonna be better than ever.

I like the pairing of the bruschetta

and the wine that it goes with

is a very nice fresh dish.

- There's no going back. - No.

We're only going up now.

- Yeah. - Oh, that's nice.

Oh, this is so phenomenal. This is gonna put us on the map.

Off the charts, reservations off the hook.

Joel: Thank you, chef. Thank you.

As well as a wine paring menu,

I've changed the entire menu in the dining room.

Let me show you one of my favorite dishes.

I'm very excited about the new menu.

I know where I'm eating every night.

- Oh my god! - Fresh baked lemon meringue pie.

Oh my goodness. Look at that thing.

And the real inspiration behind this

was Brian's hair.

- Oh no. - Where's Bart Simpson?

This new menu's gonna touch a business of clientele

that we've never had at the Murphys hotel.

And I know personally i can't wait to eat there more often.

Gordon: With warm and fresh rooms, and the new wine tasting menu,

my only concern is whether Brian can stay focused

on the guest experience.

Listen, every night from now on in this hotel

is a big night, let me tell you.

And it's not just about the bar.

It's about the restaurant and the rooms.

Push those tasting menus in that bar.

- G.M., are you ready? - We're ready.

If there's one thing you do not need

as a general manager, it's an apron.

- Get that off. - All right.

- Good luck, guys. - All: Thank you.

- Are we ready? - We're ready.

- Let's do this. - Let's go, guys.

- Hello. How are you doing? - Good, how are you?

Gordon: With extended front desk operating hours,

guests can easily check in and feel welcome in the new lobby.

Wow, looks nice.

I bet it'll be a comfortable sleep tonight.

I know. It's gonna be fun.

Gordon: And they're enjoying the renovated

and peaceful rooms.

I wish this was my bedroom.

This is the newsome-Harlow.

And the wine tasting menu is a hit.

That food there looks lovely. Guys, they're loving the food.

- Keep it going, yes? - Thank you, thank you.

And good luck.

When I first arrived, you saw three young guys

sort of playing at running a bar

and completely forgetting that they were actually

in charge of a hotel. But Brian stepped up

and has taken that general manager role

which is great news. I'm hoping now

that they get that party mode out of their mind

and focus on the potential of what this business can bring them.

Great job. You performed

like owners tonight, you sounded like owners

and this place is rocking.

The atmosphere in the bar is controlled.

The dining room's having fun, the patio's full.

The wine tasting menu is flying out.

- Keep up the good work. - Okay.

Gordon, he really has opened my eyes

and shown me that we need to take more of a leadership role

- as an owner. - I'm taking you out of employee of the month.

- I know. - Choose one together.

- Yes, we will. - On a monthly basis

have your input thrown into the pot.

I believe Gordon has saved this place

by putting wind in our sails again.

We truly did need a kick in the ass,

because we were playing around a little too much.

General manager, remember actions speak louder

- than words. - For your next stay,

you'll hear great things. I guarantee it.

Gordon is amazing. He's a magician,

and I think that he came through

and he transformed the hotel into this wonderful masterpiece.

I'm so thankful that he came through and helped us.

What a gorgeous place.

Damn.

I never did get to see Kevin lap dance.

Gordon: Since my visit to the historic Murphys hotel,

the owners have finally become owners.

Joel is keeping the kitchen and the walk-in extra clean,

and he has new pride in his work.

I got a well done going right there.

If you can go peek at the upstairs bathrooms?

- Okay. - The ones down the hall,

showers, both restrooms upstairs.

- You got it. - You stay there,

- I'm good right here. - Okay. Awesome.

Gordon: Brian is stepping up as general manager,

focusing his efforts on the hotel.

Brian is definitely capable of being the general manager.

Gordon has completely changed everything.

Gordon brought the historic hotel back to life.