All language subtitles for The.Heiress.Of.Christmas.2023.720p.WEBRip.x264.AAC-[YTS.MX]

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(cheery Christmas music)

♪ It's that time of year ♪

♪ When Santa comes
to bring that cheer ♪

♪ He ain't comin'
by boat or plane ♪

♪ He's loaded down
with candy canes ♪♪

- Hi! It's Loryn popping on with
a new product

that should be
on store shelves soon.

So, should you buy it
or bye-bye it?

Let's find out!

Silky Smooth is a new,
acrylic nail polish,

the summer set by Fifi...
(gasps)

(quirky music)

Are you kidding me?!

Can't you see I'm recording?!

(scoffs)

Ugh!

(recording beeps)

Oh, and that wreath is
in my shot!

Those colours do not match
my eyeshadow.

It's not me, Sophie!
Is it me?!

- It's totally not you, Loryn.
(sighs)

I'm exhausted!

- We should totally get
massages.

And then, get facials.
- Oh, yes!

They have a body scrub that uses
pearl dust as an exfoliator.

(gasps)
Isn't that crazy?

(playful music)

- It's a long flight
to Switzerland.

We wanna make sure that we're
relaxed enough

to sleep on the plane.

Mmm, snow, skiing, champagne,

romantic evenings by the fire.

That's what Christmas
is all about.

(both sigh)

(♪ Angels We Have Heard
on High ♪ in jazz)

- Ooh!

- Merry Christmas!

- I need to dry decaf.

- Hi, Freda.
What do you think?

- I think it is freezing

and you're 10 minutes late.

- No, about the nutcracker.

Isn't it great?
- I think it's big.

- Yeah, I picked it up for
the store. I thought we could

put it in the front window.
Kids are gonna love it.

Remember how stores used
to decorate their windows

for the holidays?
We can do that!

- Well, it's very festive.
I will put it on the list.

Here's your coffee.
- Thank you.

Oh! Also, I have
some personal news.

Here, hold this.
- Okay...

- Now, Freda...
- Mm-hmm?

- You've always been
my right-hand person,

so this is why
I wanna tell you first.

- All right. Okay.
- Okay?

Let me read you this.
- Okay.

- "Dear Aidan, congratulations
on being named one of

the finalists for the position
of regional manager.

We look forward to scheduling

an interview after
the first of the year.

Best wishes for
a stellar Christmas."

Blah, blah, blah.

Regional manager.

(chuckles)
- Well deserved.

- Thank you. Thanks.

- Cheers.
- Cheers. Oh! Thank you.

I gotta bring this to the store.

Can you hold this?
- Sure.

- I'm telling you,
this is gonna pay off.

- Sure it will.
- Plus, I'm having

another one delivered later.

Now, I know what
you're thinking.

1,000 bucks for a nutcracker?

Little expensive.

But think of all the smiles,
right?

Ugh! All right.

Let's go.

- Huh. Who else is up
for the position?

- I don't know. They said
I was one of the finalists.

- Hmm.
- I mean, we could have
better sales numbers.

What if it doesn't
improve? I mean,

what if I get passed up
for this promotion?

- Remember when you took
the job at the store

as the holiday hire?
- Mm-hmm.

- Right? You were so gung ho.

You went into the warehouse,

you memorized all of
the inventory.

You helped all the customers to

the parking lot
with their packages.

You even volunteered
to stay late.

Remember that guy?

- Yeah, a little.
- Hmm.

- I want this to be the best
Christmas we've ever had.

And if we're lucky, maybe
I'll get that promotion.

- Don't worry.
You're the reason why

we're doing as well as we are.

Now, the staff is waiting
for you in the store,

so stiff upper lip! Go give them
the pep talk

that's gonna send our holiday
sales through the roof!

- Maybe you're right.
- Hmm.

- You know what?
I can feel it.

This is uh... it's gonna be
a magical Christmas.

- It's gonna be
a long two weeks.

Can you... bring that?

Okay.

(indistinct chatter)

- Good morning, everyone! Can we
uh, gather around?

Thank you.

This Christmas marks Hamptons'

50-year anniversary.

Give yourselves
a round of applause.

(clapping)

- Now, to celebrate,

we are launching a promotion

to make this the most festive,

the most Christmassy Christmas

in our store's history.

Every day from now
until Christmas,

a lucky family is gonna receive
their gifts for free.

So, let's do this in honour of
our founder,

the woman who started it all,

Helen Hampton.

(clapping)

Thank you.

Have a great day, guys.
Thank you.

(indistinct chatter)

(jazz music)

- Kevin?

- Uh...

(sniffles)
(clears throat)

Did you want the sales figures?
- No.

- The delivery stats?
Because... I can explain.

- I want to talk about
my granddaughter, Loryn.

- Oh!
- Yes.

I had hoped by now that
she would've stepped into

a more substantial role
in the firm.

Everyone in the family is
doing well, except for Loryn.

I want her to be part of
our future.

Don't look so shocked.

She's smart and ambitious.

She has potential.

- Uh, ma'am, we all love Loryn,

but she is a charter member of
the trust fund party circle.

- Loryn has a good eye.

She curates jewellery,
restaurants, clothing.

If she's seen wearing a certain
style of shoe,

it's just a matter of time
before that shoe gains sales.

- It has been a challenge
moving young adults

from shopping online to actually
stepping foot in a store.

- She's my only grandchild.

Her becoming part of our future
is important to me,

to my legacy. Have Aidan
at the flagship store hire her

for the next few weeks.

I want him to oversee
her progress.

He's up for a promotion.

This is his chance

to demonstrate
some real leadership.

- Not to mention his patience.

- If Loryn can survive
a retail Christmas,

we can talk about weaving her
into the company.

- And if she doesn't make it
through to the new year?

- If she doesn't try,

we'll need to discuss
Loryn's inheritance.

- Oh, my.
- Hmm.

Now, about those delivery stats?

(whispering): I'll go
check on them right now.

Yeah.

Okay.

(light music)

(reggae music)

- Ooh! Over 800 new likes
on my post!

Every time I send a customer
to one of the outlets,

I'm building my reputation
as an influencer.

- I feel like I'm watching
a legend being born.

- When I hit
a million followers,

I plan to have my own
reality TV show.

(gasps)
Mm-hmm.

Where I travel the world
and find the best in food,

fashion, and... fun!
(deep inhale)

- Can I be on it and play
your best friend?

- Dummy, you are my best friend.

- Ooh!
(giggles)

(sighs)
(phone rings)

(groans)

- Oh.

- Hello, Loryn.

- Grandma!

Uh, did I forget
to call you or something?

- I want to speak to you
about Christmas.

- Oh, I know. Switzerland is
going to be perfect
this time of year.

- There isn't gonna be any
Switzerland this year, Loryn.

- Uh... OMG,
was there an avalanche?

- I mean, you won't be
going to Switzerland.

- Uh...
(confused chuckle)

the chalet is booked.

All my friends will be there.

- I want you to come to Chicago

and work at the flagship store

for the Christmas season.

(worrying music)

- I don't understand.
- I want you

to demonstrate that you aren't
planning on merely reaping

the benefits of a lucky birth.

I want you to prove to me that

you deserve a place
in the family business.

(scoffs)

- But I never...
you never...!

- You'll start on Monday.

Oh! And under no circumstances
are you to tell

anyone at the store who you are.
- But I...

- I don't want them
giving you special favours.

See you then.

(shocked sigh)

- Loryn, what's wrong?

- Something horrible.

I'm going to Chicago!

(horrified gasp)

- Oh...

(upbeat Christmas music)

- Um...

The store is over there.
- Yes, it is.

- And we are over here.
- Yes, we are.

Your grandmother doesn't
want you

getting out of this car
in front of the Hamptons.

(sighs)
- It's like really far.

And I'm wearing heels.

- It's half a block.

(sighs)
You'll survive.

- Fine.
- I'll have your luggage
dropped off at the hotel

and I'll pick you up
at the end of your shift.

- Oh, goody.

- Goody, indeed.

(sighs)

(bell clanging)

- Merry Christmas.
- Must you?

(gasps)
My scarf!

(playful music)

- I got it.

- That is a $600 vintage scarf

that you're just crumpling up
like a wet paper towel!

- And it looks real pretty, too.

(sighs)

My name is Danny.
What's yours?

- Loryn. Look, Danny,

I'm going to be late for...
work. So...

- Oh, you work here?
- Yes.

- Well, let me be
the first to welcome you.

(sweet music)

Hey, Loryn.

- What now?

- Could you do me a favour?

If you see Freda in there,

could you tell her that
Danny says hello?

- Danny says hello.

Got it.
- Thank you.

(sighs)

- Let's move
the Christmas ornaments

to the front of the store
and we'll run

a buy-one-get-one-free sale.
- Got it.

- Hey, Merry Christmas!

- What can do I for you?
- Does this place have
any Wi-Fi?

- I'm sorry, can I help you
find something?

- I'm looking for a...
Aidan O'Hare.

- Hmm, that's me.

And you are?

- In great need of caffeine.

- I meant, what your name is.

- Her name is Loryn.

- Ms. Hampton.
(clears throat)

- We've established who I am.

Let's work on a plan for Loryn.

- A plan?

- Walk with me.

- Um, uh...

(quirky music)

Ms. Hampton, can I
get you something?

Coffee, tea? Anybody can get
a coffee for her, please?

- No need. Aidan,
I've just had breakfast.

I believe these snow globes
are meant to be on sale
this week, no?

- That is right, but uh,
we're gonna be moving it

to the front of the store,
next to the Christmas ornaments.

- Smart!

I like that.

Loryn is a friend of mine.

I want her to work here
during the holidays.

- Oh, right! Uh, Kevin called.

He said we're gonna have
a new holiday hire.

- Make sure she learns
the ropes.

Teach her everything you know
about running one of our stores.

- Does this have anything to do
with the uh, possible promotion?

- I should think all of
your responsibilities would have

some bearing on your future.

- Hmm.
- Hmm?

- I won't let you down.

- Aidan, thank you
for your time.

And now, I'd like to have
a private word with Loryn.

- Sure.
- Mm-hmm.

(sighs)
- Grandma, you...

You don't need
to check up on me.

- Loryn, as underwhelmed
as you seem to be,

I want you to give this
opportunity your full attention.

Let me be clear
on what is at stake.

This is your time to show me
what you're made of.

- Look, Grandma, you can't just
spring something like this on me

without any kind of a warning.

- Because?
- Well, because...

it isn't fair!

- Didn't you tell me one year
ago that you needed some time

to figure out what you wanted
to do with your life?

- Yes...
- And didn't you acknowledge

the fact that because
your school was paid for,

along with your car,
your apartments, your vacations,

and your lifestyle, you did feel
a sense of obligation

to at least pretend to be
interested in the family
business?

- Well...
- The time for delaying
the inevitable has passed

and here we are.

Loryn, if you demonstrate

genuine effort, then I'll know
you're giving your best.

But if you don't, we'll need
to have a serious conversation.

Let's have dinner this week.

I'll have Kevin call you.

Oh. Take off your coat,

get comfortable.

You're gonna be here
for a while.

- Uh, Gr...

(elevator dings)

- This is the break room.

Welcome to use the fridge,
microwave,

a little seating area
over there.

- Fancy.
- Hmm.

- Uh, I see Christmas has made
its way up here, too.

- Yeah.

(sighs)

- Wow.

Drip.

How retro.

- Right.

Well, you're welcome to leave

your coat and bag here
in the meantime,

but you will have a locker.
(Loryn snickers)

- I don't think so.

(curious music)
I mean, how can I...

- Loryn, I don't think
anybody's gonna take...

I mean, 'cause they're...

(annoyed chuckle)

You know what?
Just... wait right here.

I gotta speak with Freda.

(chuckles)

(sighs)

Freda!
- Yeah?

- Ms. Hampton wants me
to train her,

but it seems like Loryn
doesn't even wanna be here.

How am I supposed
to work with that?

- I am sure
you'll figure it out.

Let's go back in.
- What if this is a test?

- Uh, you watch too much
cable television.

- Well, why else
would she be here?

She shows up at the busiest time
of the year,

right when I'm up for promotion.

- Okay, okay. Fine! Cool!

It's freezing.
Can we please go back inside?

- Okay, all right. But I'm not
giving up on this promotion.

She's not gonna stop me.
I'll make sure of it.

- Okay. Tomorrow, I'm wearing
thermal underwear.

(bell clanging)

(jazzy Christmas music)

(scanner beeps)

(sighs)

- Do you have
an espresso machine?

- Wow, that's the first time

a new employee's asked me
that question.

- And the answer is...?

- There is a coffee shop
about five blocks from here.

- Can you have someone
go fetch one for me?

- Well, that would fall under
the duties of a new employee,
actually.

- Oh, I'm...

I'm wearing heels. So...

- Right. So, Loryn, um,

do you have any experience
in retail? Oh, thank you.

- Mm-hmm.
- Well, let's just start
with the basics.

Our floor staff are wearing
these festive Santa hats.

This one's for you.

And uh, Freda will be sure
to grab you a name tag.

- A name tag?

- Uh... let's start with
something simple.

Uh, the men's department can
be straightened up.

It's uh, kinda funny how
the boxers and briefs keep
getting mixed up,

you know, 'cause they're...
they're so similar.

(annoyed chuckle)
- Yeah, I'm not doing that.

- Okay, um, well,
you're supposed to learn

how we do things, and stocking
the shelves is

an important part of running
the store, so...

- I think that there's
been a mistake.

I'm not here to sell things, or
straighten things,

or spend even a nanosecond
touching men's underwear.

- Okay, uh, well, um...

why exactly are you here,
if you don't mind me asking?

- To uh... help improve sales.

Modernize the stock,
and maybe even redecorate.

Which, to be honest, I think
there's way too many Christmas
decorations in this place.

- Too many Christmas decorations
during uh, Christmas time.

- I mean, I get it.
But the whole Christmas thing

just really needs
to be reconceptualized.

- Noted. I have
the perfect spot for you.

- Mm-hmm?

- You'll have to wear
this apron.

- Uh, do you have one in colours
that don't make me sad?

- Hmm.

(bright Christmas music)

(bell clanging)

(exhales)

(bell clanging)

(clanging stops)

(clanging resumes)

- Could you please just stop

ringing that bell
for one minute?

- Sorry, I...

sometimes I forget I'm doing it.

- I'm so glad I'm here
to remind you.

- I see they have you building
gingerbread houses, huh?

- An uncanny observation.

- If you don't mind me saying
so, you should start with
the side walls first.

- Side walls?
- Sure.

See, uh...

the side walls need to connect
using frosting,

otherwise, the whole thing
will fall down.

- Why don't you show me
how to do it?

- Oh, no problem!

(mischievous music)

It's simple.
Let's see now.

- I'm just gonna go get
a... cappuccino.

- I have the front door...

I need a chimney.

I need some frosting.

- So, Loryn!

(sucks air)
- Ah...

Don't need to worry about her.

I took care of that problem.

- Hmm. How so?

- Well, I asked her to sit in
the cold

and make gingerbread houses
for the customers.

- Hmm. Great idea.
- Mm-hmm.

- Except...
- Except what?

- Get your coat.

- Except what?

Freda! Except what?

(sighs)

Danny, uh,
what happened to Loryn?

- She said something about
an espresso.

- Hmm.

You made that?

- Yeah.

- Wow!

(giggles)

(gasps)
(outgoing ringtone)

(automated voice): Please leave
a message after the tone.

- Sophie! Why aren't you
calling me back?

Listen, I'll be on the slopes
in a matter of days.

I just need to wait them out.

This manager isn't
exactly a brain surgeon.

- I might not have
a medical degree

or know how to do brain surgery,

but I do know my way around
a department store.

And what I just figured out is
that my store, my store,

doesn't run efficiently if
my employees, my employees,

sneak off to drink mocha lattes
at 9 in the morning.

- Oh, actually, it's
an oat milk cappuccino

with seven pumps of hazelnuts,
seven pumps of vanilla bean,

and seven pumps of pepper...

- I don't care.
- Fine.

Well, since you're here,
why don't you take a seat?

You can order something
and tell me

all about your fascinating
career in retail.

- The only ordering
we're gonna do is to order you

to go back to the job that
you're here to do.

(whispering): Oh, is that
where we're going?

- You know what? Forget it!
- Hmm.

- You can stay here and drink
your ridiculous coffee

and I'll go back
to running the store.

And I'll tell Ms. Hampton that
her friend is a fine employee.

Then, you can spend your two
weeks sitting right here,

and then, you can get back
to your ski trips

and your sandy beaches.
Oh, golly gee!

Sound good?
- Actually, yes.

(sighs)
- I thought it might.

- Hmm.
- See you.

(Aidan sighs)

(office phone rings)

- Kevin!

(cell phone rings)

- Yes, Loryn?
- Grandma!

There's been a mistake.
- Oh?

- They uh... don't know that
I'm here to innovate.

- Well, that's because no one
told them anything like that.

- But you said that I'm supposed
to use my skillset.

Use my knowledge of
consumer behaviour.

- Yes! You should do

all of that.

Loryn, at the moment,

your ambition exceeds
your experience. Hmm?

Take baby steps.

Learn all that you can
and the rest will come in time.

Good luck!

(frustrated groan)

(gentle music)

(loud exhale)

- I heard that
you were quitting.

- A rumour, unfortunately.

- Well, your enthusiasm is
overwhelming.

Uh, here's your name tag.

(chuckles)

I assume you know jewellery?

- I know real jewellery.

- This is real jewellery
to the people who shop here.

- Oh. How nice for them.

- Okay. Well,
this is pretty simple.

Back here are the items that
we feature in our ads,

earrings, necklaces.
They make great Christmas gifts.

But here are our big-ticket
items.

We point these out
to customers, usually men who
are shopping for their wives.

- Hmm.

(curious music)

- Oh, sweetie,
you can't move that. You...

- Women shop for
these kinds of accessories

three times more often
than they do

for these large diamonds.

- Excuse me, hold up.

What are you doing?
- So obv.

Women, you know,
the ones who spend

the most money in stores
like these,

they much prefer these fun,
sparkly accessories,

to these big-ticket items!

We should make the jewellery
counter more inviting to them.

- We should.
- Mm-hmm.

In fact, this whole back
wall could be reimagined.

(gasps)
(Aidan): Reimagined.

- What if we put up
a giant monitor, and then,

cameras up all over the store,
and then, when people walked in,

they'd see themselves on the big
screen and feel famous.

- One diamond sale is equal
to five bracelet sales.

So, please, don't move anything

unless you check with me
first, okay?

(Freda): Hmm.

Aidan, remember your promotion.

- Right. Um...

How about you come to the store
first thing in the morning

and I'll have another job
for you.

- I'm breathless
with anticipation.

- Mmm.

Oh, and uh,
bring a hat and gloves.

It's quite cold.

Don't you love December?
(chuckles)

(clicks tongue)
- I'll leave you to it.

(sighs)
Okay.

(sighs)

(bright music)

- Good morning.

(scoffs)
- I wasn't done with that.

- How are you supposed to do
your job if you're drinking
coffee?

- And what exactly is
my job today?

- These lights aren't working.

- You want me to throw
them out for you?

- Ooh, no, no, no.

See, when a strand of lights
isn't working,

it often means that one of
the lights is broken.

All you have to do is
go through all the lights

in the strand and make sure
they're all okay.

- You want me to go through

every single one of
these lights?

- Right. And these ones too.

- Okay, that's gonna
take me all day.

- Well, that's why I asked you
to come in so early.

(annoyed sigh)
- Did you have some
other place to be?

- Apparently not.
- Hmm.

Whoa! Hold up.

Where are you going?

- Inside, where it's warm.

- Nope! You gotta
do this outside.

I don't have any room
in the store.

You're gonna be
cluttering up the aisles.

- If you haven't noticed,
it's a little cold out.

- That's why I recommended
the uh, gloves and the hat.

(annoyed sigh)

- It is too early
for me to be here.

- I'm sorry, Freda.
But it's gonna be worth it.

- It better be.
- Coffee's on me for the rest
of the year?

- Now you're talking!

(lights rattling)
(Loryn panting)

(quirky music)

(grunts)

- This is like a needle
in a haystack!

Okay.

Okay.

Okay.

- Now, why are we here so early?

- So we can implement

"Operation:
Say Goodbye to Loryn."

(lights buzz)

(gasps)

What the heck?

Loryn!
- Ugh!

(gasps)

- Oh, my gosh.

(panicked breathing)

(grunts)

- What did you do?
- I...

I thought it was gonna take too
long to plug in each individual
strand of lights,

so I just plugged them all in
together and... poof.

- You're trying
to ruin Christmas.

- You tried to plug 20 strings
of lights into one plug?

- I was just doing
what you told me to do.

- I didn't ask you to punch
the store into a blackout!

- Well, as a store manager,

maybe you should have managed
to explain to me exactly

how you would like me to do it.

(annoyed exhale)
- Okay, fine.

Go inside and fold some
t-shirts or something.

- As you wish.

(lights clatter)
- Oh!
- Ugh.

(sighs)
- Freda.

- You have to get rid of
that princess.

- That's what I said.
But how?

- We're starting that new gift
delivery program this afternoon.

Take her with you!

- Bring her into the home of
our customers?

- Well, you can't keep her here.

- Do you know how disastrous
that would be?

They have children!

- I don't get paid enough.

I really don't.

(Aidan): Come on.

- Freda said to bring
these to you.

- Oh, great.

- And?

- And... these gifts are from
the Hamptons'

"Win Christmas" promotion.

Every day, one lucky family's
gonna win free gifts

from now until December 25th.

- The same family gets
gifts every day?

- No, uh, a different
family every day.

- You said one lucky family
gets gifts every day.
- Right.

- So, we're going back
to the same house tomorrow

to bring them more gifts?

(chuckles)

All right, well,
let's just deliver these

and see how it goes. Okay?

(Loryn sighs)

(gentle music)

(grunts)

Oh, I almost forgot.

That's for you.

(annoyed sigh)

- Under no circumstances

are you allowed to photograph me
in this outfit.

- I didn't plan on it.
- Not to be insulting, but...

- Oh boy, here we go.
- Don't you think that

brick-and-mortar stores are
a thing of the past?

- Well, as a long time,
loyal employee of

a brick-and-mortar store,
I'm gonna have to say no.

- Okay, the experience of
walking into a department store,

it hasn't changed in 100 years.

It's just the same old endless
racks and shelves of sale items.

- Well, how do you recommend
selling merchandise?

Our customers need to see
what they're buying.

- Holograms. Duh.

- Holograms?

- Yeah. Okay, think of

an ordinary pair of shoes.

Blah! But think of
a hologram of a pair of shoes.

Suddenly, it's cool and upscale.

And you're looking at shoes
in a way that you've never
looked at them before.

- But isn't it better to hold
them in your hands, though?

- Eventually. But first you have
to excite the consumer enough

to make them want to
hold them in their hands.

Shoes aren't exciting,

but the idea of shoes
can be exciting.

- The idea of shoes.

Huh.

- Christmas presents!

- Whoa, DJ, take your time.

- Oh, that's okay.
'Tis the season.

Merry Christmas.
- Merry Christmas. Come on in.

Come on in, guys.

- I never thought we would win.
Thank you.

- We're really glad
to be able to do this.

Means a lot to give back
to our customers.

Here.

- What did you ask Santa
for this year?

- A drone.
- Well, aren't you
the luckiest kid

in the whole neighbourhood,
then.
- I got a drone?!

(bright music)
- Why don't you open it
and find out?

(Aidan): Loryn.

Loryn.
- What?

(gasps)
What? No drone?

- The gifts, they're not
matched with any list. Uh...

- It's okay. I like
these socks anyways.

- Socks are no Christmas gift.

You know what? The store will
make you a gift of that drone.

- What?
- We won't take no
for an answer.

- Thank you!
- It's Christmas!

- Well, uh, we should get going.

Merry Christmas.

(playful music)

(giggling quietly)

(sighs)

- Is something wrong?

- Is there, Loryn?

Who gave you the authority
to tell that little boy

he's getting a free drone?

- Well, he didn't seem very
excited about socks,

so I just wanted him to have
what he had set

his little heart on.

- We don't sell drones
at Hamptons. Did you know that?

- Shouldn't we, though? I mean,
they're pretty popular.

- That isn't the point!
The point is I have to go shop

somewhere else to buy a drone
for a boy who's probably only
gonna play with it once,

and then, go back
to admiring his socks!

- I'm sorry. I thought
we were on a mission

to spread Christmas cheer!

- That's what we did.

- But socks?

(pensive music)

- Ms. Hampton, I realize this
unannounced visit is

a little unusual,
so please forgive me if
I'm interrupting you.

- No worries, Aidan.

What's on your mind?

- Well, uh...
(nervous chuckle)

You know the new hire
for the holidays?

I'm a little unclear of
what Loryn's role is.

- Uh, I thought
it was quite clear,

she's here to learn
how we operate,

and no better time than during
the rush of Christmas shopping.

- So, I'm supposed to...

Okay. I'm, I'm...

I'm just trying to understand
what I can do to help.

- Aidan, Loryn needs
to learn the business.

Are you able to provide the um,

leadership to make that happen?

- Oh, yes, yes,
that's not a problem.

- Oh, I'm glad to hear
you say that.

You being one of the finalists

for the regional
manager promotion,

I would like to think that
I could trust you to handle

a simple matter like this.

- Absolutely.

- Because if you can't...
(stutters): Ms. Hampton,

the word "can't" isn't
even in my vocabulary.

Never backed down
from a challenge!

(nervous chuckle)
- We'll speak again
in a few days.

- Thank you.
- That man is impossible!

- Loryn.

Aidan was just leaving.

- I didn't know you were here.

- Clearly.

(chuckles)

(clears throat)

- Loryn, since you came into
my office with such a velocity,

perhaps you'd like to start
explaining what's on your mind.

- It's Aidan!

At first, he seemed nice
and super handsome.

Nice dresser.

But now, he just yells at me!
- My goodness.

(sighs)
- If he knew who I was,
he would listen to me.

My name is on the building.
- Actually, my name is
on the building, dear!

- Grandma, maybe I'm just not
cut out for sales.

- Oh?
(sighs)

- If I don't have any authority,
I just...

I don't know what I can
contribute.

- Well... all right.

- I can quit?

- Of course, you're free
to do whatever you want.

- Ooh, thank you,
thank you, thank you!

- But if you do quit,

you definitely forfeit
your inheritance.

- I thought you were just
saying that to scare me.

- Loryn, your future is
in your own hands.

Do your job
and we'll all benefit.

Fail to do your job and...

we'll have to make
some adjustments.

- Ugh!

(quirky music)

(light music)

What? I have read you
the numbers three
different times!

- Well, that was a quick trip.

- I need a flight
out of Chicago tonight.

No, right now.

I don't care.
Some place warm.

What?! What do you mean
my card was declined?

That's impossible!

Fine. I'll call you back.

(screams)

(cell phone rings)

- Kevin!
- Yes?

- She cut off my credit?!

- And you are?

- Kevin, please stop joking!

I need to be able to use
my credit card!

- At... 1 o'clock
in the morning?

- Yes! I need to make
a very important purchase!

- Like?

(curious music)
- Like...

I don't know, buying a Christmas
present for my grandma

who just cut off my credit?

What are you doing up
so late anyways?

- You woke me.

- Yeah, right.
You're at work, aren't you?

- No.

But back to you.

You wouldn't happen to be
trying to skip town now,
would you?

- What?

Do you have cameras
following me or something?

(sighs)
- Obviously,

this isn't how you hoped
to spend the holidays.

But may I offer you
some free advice

and suggest you see this through
to the end?

Your grandmother is quite

adamant about her plans,

and you wouldn't
wanna jeopardize

your future because
you ran out of patience.

- Fine.
(sighs)

Anyways, what's new with you?
How's your love life?

Meet any new, cute guys?

- Okay, I'm hanging up now.

- Night, Kevin.
- Bye.

(sighs)

(light music)

- Would you mind please taking
my bags out of the trunk?

(frustrated sigh)

- I just don't get why
Loryn had to come now.
- Hmm.

- Maybe she's a spy,
and if she reports back,

I'm not training her properly,

I could miss out
on the promotion,

maybe lose my job.

- Is that what
Ms. Hampton said?

- Freda, you've seen this lady's
skillset, which is nonexistent.

- Okay, I mean,
I've been thinking.

Okay, she seems
a little spoiled,

but maybe she's just not used
to earning what she has.

- It's like she's not
even trying, though.

- Okay, what do you have
planned?

(heavy sigh)

I need to make her quit.

That way, I can't be blamed
for her failures.

(sighs)

(upbeat music)

(cash register beeps)

(sighs)

- I just folded those!

Yeah, I saw you.

(phone dialling)

- I hate it here, Sophie!

It's a disaster!

Nobody's listening to me.

Everyone's being mean
to me and...

what am I missing at the resort?

Call me!

Bye.

(melancholic music)

- Taking a break?

- Just getting some fresh air.

- Hmm.

I uh, I was thinking
about yesterday

and I wanted to say that
I'm sorry for getting angry.

You didn't deserve that.

(music brightens)

Along with making sure that

this store is profitable
and well run,

it's my job to make sure that

the employees are supported

and provide them
with opportunities.

And I think I have one
you might like.

It's very Christmassy.

- Oh, goody.

What exactly are we doing here?

- Ta-da!

- Ta-da?

- You're gonna be one of
Santa's elves today.

- My whole life, I never thought

anyone would say
those words to me.

- Hmm. Well, your costume's
in here with your headset.

That's Santa.

- Ho, ho, ho, ho!

- It's uh... it's just Danny,
the bell-ringer

from outside our store.
- Thanks.

- He has an earbud that's
connected to a microphone.

All you have to do
is ask the kids

what they want for Christmas,

and then, relay that
back to Santa.

When the kids sit on his lap,
voilà!

He impresses them with
his awesome Christmas
mind-reading skills.

Then, afterwards, they get
a photo. Sound good?

- Do I have any say in this?

- I mean, if you're not really
interested,

I could let
Ms. Hampton know.

You could be on a plane
out of here in no time.

- I'm not going anywhere.
Where can I go change?

- Uh, you could slide
into an elf costume over there,

and uh, start making
Christmas wishes come true.

- What are these?

- Those are elf ears.

Have fun.

(playful music)

Good to see you.
(Danny): Good to see you, sir.

(Aidan): Oh,
these look awesome, man.

(indistinct chatter)

(♪ Deck the Hall ♪ in choral)

(Danny): Hello, boys and girls.
Ho, ho, ho!

- Wow! Look at you.

- I'd rather not.
- Come on.

You look just like
one of Santa's elves.

- What does this have to do
with running a business?

- These are the customers that
keep the lights burning.

This is an opportunity for you

to figure out
what makes them tick.

Come on. Told you,
those ears are awesome.

- No, they're not!

- Santa! Your elf has arrived.

- Oh.
- Have fun.

- Ho, ho, ho!

(shouting): Testing! Testing!

- Oh! Oh! Oh!

(clears throat)

- Hi!

(indistinct whispering)

- Ho, ho, ho!

(whispers): Ice skates.

- Now, how are you?

Looks like you might be doing
some skating this year.

Is that right?

Ho, ho, ho, ho!
Ho, ho, ho, ho!

Now, you go out and be a good
little girl, all right?

Who's next?
(children laugh and shout)

- Oh!
- Oh.

Oh! There we go.

(Loryn): Oh, wow! Uh...

Uh, can we get everyone
to just maybe calm down?

While Santa's watching?

All right! Look at that, you
yell when I ask you to be quiet!

- Oh, that's so great!
You aren't listening
to me at all!

Uh, okay! Hey!

Hey, how about everybody
gets in a line,

and then, Santa can see
how good we are?

(Danny): Oh.
- Yeah? Right!

Wow! Um, anybody know any good
Christmas joke?

Nobody? Okay.

Uh, did you hear the one about
Santa stepping in a rain puddle?

Guess it must've rained here!
(all laughing)

Get it? "Reindeer"? Huh? Huh?
Another one!

What do elves go to school
to learn?

The elf-abet! Duh!

(children laugh)

- All right, Santa's
all ready for you.

- Actually, I'm pretty sure
the elves are in the photos too.

It's a tradition.

Hmm?

(upbeat Christmas music)

(under his breath):
Have fun with that.

♪ Get your family in cheer ♪

♪ Christmas,
Christmas is here today ♪

(camera clicks)

(Santa laughs)

- Just smile.

There you go.

♪ Christmas,
Christmas is here to stay ♪♪

- Actually, I looked kinda
cute in those elf ears!

And did you see the look on
those little kids' faces

when they could
finally see Santa?
- I uh... I saw.

- I mean, one minute, they were
just yelling their heads off,

and the next, they were just
these perfect, little angels.

- Right. Mm-hmm.

- And it was all my idea.

- So you say, yeah.

- I'm gonna go take my coat off.

- You go do that.

(sighs)

(Freda): So, how'd it go?
Was she horrible to the kids?

- Not exactly.

(gasps)
- She nailed it, didn't she?

- Don't you do this, Freda.
- What?

- I don't wanna talk about it.
(laughs)

(footsteps approaching)

- So, how did it go?

- Actually, it was kinda fun.

Obviously, little kids can be
so annoying, but...

(chuckles)
they were kinda cute.

And they listened to me.

- And I heard you actually
made it fun for them too.

- I think I might be getting
the hang of this.

- I think you might be too.

(hopeful music)

Yeah, sweetie, come and see...

Whoa.
- Whew.

- What's all this?

- This is my new idea for

"Operation Say Goodbye
to Loryn."

These are Christmas gifts going
out to our loyal customers.

- Okay, one family gets
all of these?

- Ooh, no, no, no, no.

These are going to half
a dozen houses because

I'm feeling generous today.

- Aidan, this is just...
- Can you go get me Loryn?

I'm gonna need her help.

Oh, and you're in charge
of the store.

- Okay, you know
I love being the boss,

but she did a really good job
with those kids.

Maybe she's getting
the hang of this!

And I'm... not sure I like
where things are going anymore.

- Well, she wants to learn
how to run the store

and I am honoured to help her
achieve that success.

(sighing): Okay.

Hope you know what you're doing.

- Hmm.

I hope so too.

(♪ 12 Days of Christmas ♪
(in folklore instrumental)

Five condo units filled
with our customers

and the elevator's broken.

All you have to do is bring
these gifts to the homes.

To the homes up there
in the condo.

There you go.

- I can't see where I'm going!

- Watch your step.

- Aren't you coming?

- Oh no.
- Ugh.

- I believe in you, Loryn!

There you go.
(Loryn gasps)

Ooh! Got one more for you.

- No, no, no, no.

There you go. Have fun!

(sharp exhale)

(chuckles)
Oh, whoa!

What happened to
the Christmas spirit?

- Little children.

Little sticky children

with their icky fingers

and their sticky faces
attacked me

with their sloppy, gloppy hands!

(sighs)

- Hmm.

But uh, what about seeing

the Christmas joy
on their little faces? Hmm.

Hurry up. We gotta get
to another house,

and it's very far from here.

(sentimental music)

(groans)

(Loryn): Uh...

(groans)

Uh...

we can't deliver gifts
to this house.

- Why not?

- Well... because look at it!

Clearly, these people
don't need free gifts!

- But they won the draw.

- Uh...

I sprained my ankle!

(grunts)
- What, just standing there?

- It's an old injury that gets
aggravated in the cold.

- Hmm. Don't be silly.

- Here.
(sighs)

Oh, look. It's too late
to leave now.

- Loryn?

- Hi, Marybeth.

(confused chuckle)

- It's freezing out here.

Come on inside!

(curious music)

- Hmm.
(nervous chuckle)

(playful music)

(sighs)

- Welcome!

What are you doing here, Loryn?

I thought you'd be skiing
this time of year?

(sighs)
- So did I, Marybeth. So did I.

(chuckles)

- So, how do you two
know each other?

- Oh!
(Loryn): Uh...

- We're cousins!
(chuckles)

Loryn, I haven't
seen you in years.

How have you been?
- Oh, you know.

Happy as a clam.

- Uh-huh. And uh,

what's up with the presents?

- Um... I took a job in retail.

- No, seriously.

- I am being serious.

- Oh.

- Uh, so I...

we work for Hamptons.

You know, the department store?

- Yeah. Obviously.

- Obviously...

- Obviously because Lor...
- Obviously, because Hamptons is

like, the biggest department
store in the area,

so obviously, we would probably
be coming from there.

Right, Marybeth?

- Sure!
(confused chuckle)

- It's so good to see you!

I'm gonna give you a hug!
- Oh!

(laughs)

(whispering): He can't know
that I'm a Hampton.

I'll explain later.

(groans)
(awkward laughs)

Oh. That was a good hug!

- Um, so your house was chosen

for the Hamptons Christmas
promotion for free gifts.

- I didn't sign up for that.

- Oh, then it must have been
some kind of mistake.

- Wait.
(shouts): Mom?

- Oh... we don't have to bother
Aunt Phyllis with this,

I'm sure that she's got

a very busy schedule.
(loud sigh)

- What's all the ruckus, MB?

(clears throat)
Mmm?

(gasps)

Who's he?

- Not him, Mom.

Her!

- Aunt Phyllis!

- Loryn!

What a surprise!

(nervous chuckle)
(whispers): Just play along.

- Uh...
- He can't know I'm a Hampton.

(quirky music)

- Who are you?
- Oh, hi!

I'm Aidan O'Hare.
I'm Loryn's boss.

- Her boss?

A job?

- Mm-hmm.

(snickers)

- Mom, they're here because

you entered our house
in a Christmas contest?

And uh... apparently, we won!

- Wonderful! Oh, these are for
the children's hospital.

Oh, I can't wait to see
their little faces

when they open their presents.

(giggles)
- Well, we should really get
going, so thank you.

- Nonsense! It's dinner time.
I'm assuming you'll stay

and not go gallivanting off,
even though you've only been
here for two minutes,

and before that, we hadn't seen
you in over three and a half
years

and you haven't had
the kindness of heart
to give an old lady a call.

You're invited too.
- Hmm.

(gentle music)

- Good night!
See you tomorrow.

Oh!
- Oh.

- Danny. Woo!
(chuckles)

You nearly gave me
a heart attack!

- I'm sorry.
- Uh...

- I wanted to wait for you.

- Oh, uh... okay, well,
you've waited.

So, I... I,
I have to go.

- Oh, hold on. I, I...

I wanted to ask you something.

- I hope it's about the weather.

(nervous chuckle)
- Um...

Freda... why won't you date me?

- I... I'm very busy. So, I...

- One meal.

I mean, uh...

you have to eat sometime.

- Yeah, but I, I have very
strict dietary restrictions.

- Oh, gluten free? Uh, vegan?

I'm a really good cook.

Uh, I make a mean jambalaya
that'll make you cry.

- Um, no thanks. I...
- But...

- Good night.
I, I have to... I have to go.

- Um, but...

(sad music)

- Ah!
(laughs)

(Aunt Phyllis): Oh, say,
do you remember

that family vacation?
- Which one?

- Hawaii!
(gasps)

- At the airport?
- Airport!

- Oh! When the ticket agent saw
how many suitcases

Loryn wanted to bring,
he called his friends over

and they all posed for pictures

next to her literal
mountain of luggage.

(laughs)
- Well, haven't you ever heard

the motto, "Be Prepared"?

- Loryn, you brought enough
clothes for Armageddon.

- Oh, when Loryn was
a little girl,

I asked her what she wanted
for Christmas.

She handed me the catalogue
and said,

"Pages 12 through 34."
(laughs)

(Marybeth): Oh! And how about

when Loryn was in
the Campground Girls,

and instead of earning
her merit badges,

she just went online
and bought them all!

- That's right.
(laughs)

- Golly.

How great that my mere existence
can bring so much joy.

Especially during
this wonderful time of year.

- Oh, Loryn! Don't be like that.

You know what?
We're just teasing.

- Yeah, lighten up.

- There must be
some stories of me

that don't come
with a punchline.

(gentle jazz music)

- Uh...

(Marybeth): Um...

(Aunt Phyllis): Okay.

You were a well-behaved
little girl.

- Mmm.

- You were very polite.
- So polite.

- Loryn used to stay with me

overnight when
her parents were really...

(Marybeth clears throat)
- Um, uh, travelling.

And um, dealing with...

(whispers): family issues.

- Back then, I used to try to
get you to play dolls with me,

but you only ever wanted to
watch the Home Shopping Channel.

At the age of eight, she could
spot a fake diamond a mile away.

(sighs)
(chuckles)

- Actually, Loryn's been
an incredible asset to us
at the store.

She always gives us more than
what we ask for, and honestly...

I don't know what
we'd do without her.

(sentimental music)

She's really something amazing.

(awkward sigh)

(Aunt Phyllis): More wine,
anyone?

(mouths): Thank you.

(Marybeth): Absolutely.
- More wine?

- Yes, yes.
- Let's have more wine.

(clears throat)

(sighs)

- Uh, Aidan...

I really appreciate what
you said back there about
my being an asset to the store.

- Yeah, I don't like bullies.

I thought they were being
a little unfair.

(scoffs)
- Yeah.

Well, they've always
treated me that way.

And to be fair, I've given
them plenty of ammunition.

I do spend a lot of time
with my friends.

- Well, sometimes our family can
freeze us in a time

when we were at our worst.

I have an uncle who likes
to remind me of how goofy I was

when I was a teenager.

- I can't picture you
being goofy.

- Oh... I was.

- Like how?
- Oh, how about when I started
growing facial hair,

very slowly, and I used
my mom's mascara

to darken in my moustache.

It rained and it looked
like my face was melting.

(sharp chuckle)

- All right, fine,
you can laugh.

(chuckles)

(laughs)
- No, no, uh... I understand.

When you're young, you want
the world to see the you

that you imagine yourself to be.

- Hmm.

- Well, I think you are
doing just fine.

(♪♪)

- Do you have to be home
right away?

There's this thing that happens
a week before Christmas
in Chicago.

I try not to miss it every year.

- Does it involve me carrying

dozens of wrapped
Christmas presents?

(chuckles)
- No.

Just have to watch.

- Um... sure.

Why not?
- All right.

Your family drinks a lot
of wine, by the way.

- Yeah.

(sighs)

(water rippling)

(♪ Silent Night ♪)

- Wait 'til you try this.
It's the best hot chocolate

this side of Switzerland.

- Switzerland.

I hear they've got lots of fun
things to do this time of year.

- Hmm.
- But it's not as cold there.

(chuckles)
- Yeah.

Welcome to Christmas time
in Chicago.

- Hmm.
- Oh, these are for you.

You can keep them. Here.
- Hmm.

- Oh wow! Thanks.
- Welcome.

(sighs)

- So, what now?

- Oh, uh, just a few
more seconds.

- Is one of us going
to turn into a pumpkin?

- You'll see.

In three, two, one...

(enchanted music)

(exhales)

It's really something, isn't it?

- It's just beautiful.

- Yeah, the lights turn on
at the same time every day
through Christmas.

- I've gotta share this
with my followers.

- Let's... hold off on that
social media post

and just enjoy the moment.

You and me.

- I didn't see
this side of you earlier.

- What's that?
- I don't know.

Fun?
(chuckles)

- Well, I guess I thought
we could end the day

on a positive note, seeing all
the things I put you through.

And your relatives, of course.

- I'm used to it.

- You know, my family used to
bring me here when I was a kid.

Was a family tradition of ours.

- This must have been such
an amazing sight to see

when you were little.

- Oh, yeah.

You know, I like to believe that

the best gifts aren't wrapped.

They're moments like this.

(sentimental music)

(outgoing ringtone)

- Hi, Sophie! It's me!

Uh, so, I went out with my boss,

you know, that guy that
I told you about?

Anyways, we're doing this
Christmas gift giveaway thing

and you should see the look on
the little kids' faces

when they open up
their presents!

They're just so cute, and...
(gasps)

Oh! And I was dressed up
as an elf!

Can you believe that?
I was an...

(end of recording beeps)

(scoffs)

(exhales)

- Loryn.

- Grandma?
- I'm not here.

Do you have a moment?
- Uh, of course.

Wait, did um... did Kevin happen
to mention anything to you?

- He mentioned that
you might not be

entirely comfortable
with your new role.

- How good of dear Kevin
to share my private thoughts.

- Loryn, it's understandable

that you might not be thrilled
to leave a lovely sunny resort

to spend a few weeks
in the cold learning about

something that you have
little interest in.

- Finally, someone understands.

- That said...

I want you to stick with this.

I want you to fight for
your place in the company.

(sighs)
- Grandma, I'm just not sure

that I have the right
kind of disposition for...

- I believe in you.

(pivotal music)

I always have.
(scoffs)

Despite your seemingly
endless vacations,

you're smart and insightful.
You have a lot to offer.

- Thank you.

- We all have bad days.

You deserve a chance
to get this right.

- Actually, besides keeping
my inheritance,

I think I may have found another
potential reason to stay.

- Well, whatever it is,
I hope that it's enough

to keep you through to the end
of the Christmas season.

I'm rooting for you.

- Thanks, Grandma.

(mouths): All right.

(whispers): Bye.

(♪ Angels We Have Heard
on High ♪ in smooth jazz)

(giggles)

- Hey, Loryn!

- Hmm? Morning!
- Good morning.

The staff is doing
a Secret Santa gift exchange.

Danny got Aidan, but doesn't
know what to get him.

Would you mind switching
with him?

- Yeah, that's uh...
that's a good idea.

- Great! Thanks!
(giggles)

(keys clacking)

Hey, boss!

- Oh, good morning, Freda.

- Hmm, thank you!

Hey, wanna know who
I picked for my Secret Santa?

I think you'll be interested!

- Fine. Who is it?

- Loryn.

Wanna swap?

- I mean, I guess I could,
uh, take if off your...

- You know what?
On second thought...

- Hmm.
- Maybe I'll keep Loryn.

Get her a little perfume.

Or, you know, maybe she'd like

a gift certificate to a movie.
- Hmm.

- Oh...
(laughs)

I know, I think she has
a thing for drones!

- Yeah.
- So, yeah, so I'm gonna
keep her then.

That's gonna be good.

- Are you having fun?
(laughs)

- Yeah, I am.
- Here.

(laughs): Here you go!

- Don't you just love Christmas?

- Yeah, I do.

- Hmm.

(giggles)

(♪ Deck the Halls ♪)

(whirring approaching)

- Excuse me?
- Hi.

- Um, we received a text
about the gift program.

- Right, our Hamptons
gift program.

- Um, the text asked us
how we liked the gifts.

- Great, what did you think?
I've been trying to get them

to actually focus more
on the actual gifts.

- That's the thing. We...
we didn't get any gifts.

- Oh.

Uh, just a sec.

Let me get my manager.

Hi!

- Yeah?
- Uh, they didn't
receive their gifts.

- Oh, I'm sorry, there must have
been some kind of mix-up.

There's nothing
in the store room.

- Mommy, does that mean
I don't get a gift?

- Oh no, we'll be sure
to get you a gift.

I'll figure something out.

- It's okay.

- Yeah.

(grunts)
- Oh, um...

I actually... I completely
forgot to wrap this.

I'm so silly.
(scoffs)

Can you help me take
this off, please?

- Oh, I, I can't let you.

- It's okay.

(sentimental music)

It's meant to be.
(chuckles)

(Cherise): "Believe
in miracles."

(hopeful music)

- It's perfect! Thank you!

- My pleasure.

Merry Christmas.

- Merry, Merry, Merry Christmas!

(giggles)

(Cherise): Okay.

- Hey, that uh...

that was really lovely
what you did.

- Oh, I've had that bracelet
for years.

It's time for someone else
to enjoy it.

- I think she'll remember that
moment for a very long time.

- Uh... oof.

You know what?
You're done for the day.

How about we take a little tour
around the city?

- Don't you have a store to run?

- Freda loves being the boss.

(chuckles)

Come on.

(relieved sigh)

(train rumbling)

- I can't stop thinking about

the look on that
little girl's face.

- Yeah, that happens a lot
during Christmas time.

- I didn't realize what
a difference

Hamptons makes
in people's lives.

- Yeah, I mean, the items in
our store, they're just things,

'til people bring them home
and they use them

and they make memories
with them.

Sitting on our shelves,
a picture frame is just

one of a dozen picture frames,

but in a home,
they become a treasure.

(sentimental music)

- I don't have any of those.

- Really?

Whew.

So, what was Christmas like
when you were a kid?

- It's kind of a blur.

- What, your family didn't
celebrate Christmas?

- No, we did.

We just weren't
very traditional.

We never did the stockings
on the fireplace

or the chestnuts roasting.

- Come on.

No carolling, no uh,
snowman making?

- Most Christmases were just
another day of the week.

- Well, that's a bummer.

I love Christmas.

You know what? I have an idea.

Come on!

(vehicle rumbling)

(gentle acoustic music)

- Think I'm getting
the hang of this!

- Could it be rude of me to
observe you're standing still?

- Ah, it's a small victory.

- Small steps.

And don't bend your ankles.

- Huh, huh.
- Here.

- Ah, okay, I think that's
enough fun for one day.

- Oh, come on,
we're gonna be great.

And we've got Christmas music.

What could be better than this?
- Uh, a hot tub.

A hot toddy.

Hot blanket.

A variety of things that
could be described as hot.

- Nice and steady.
- Like this?

- Yep.

And now, bigger strides.

- Huh. It's not that bad.

(screams)
- Oh, wait!

- I'm gonna fall!
I'm gonna fall!

(panting)
- Okay, just look at the horizon
and don't look down.

- Huh, it's working.

- All right, now smooth
movements with your legs.

Nice and slow.

- Like this?

- And now, bigger strides.

- We're moving.

- Okay, let's try going faster.

(screaming)

(Aidan): Oh, don't panic.
Keep your skates on the ice.

- They kind of have
a mind of their own!

- Why are you going faster?
- Something to do with physics!

This feels dangerous!

- It's not dangerous,
it's exciting.

- It's semantics!

- No, look out!

(thud)

- I'm still in one piece.
(chuckles)

- Yeah, sorry about that,
I shouldn't have
brought you here.

- What are you talking about?
I haven't had this much fun
since I was a kid.

- Okay.

Here.

(sighs)

You know, my parents used
to bring me here

when I was a kid.

- Oh, your family really got
around at Christmas time.

- You know, we didn't have a lot
when I was young,

but my parents always made
the most of it during Christmas.

Sang songs. Baked cookies.
Put the tree together.

Always kind of loved waking up
and hoping that special gift
was under the tree.

- I always knew what
my presents were going to be.

- How'd you know that?

- Well, I'm an only child.

Obviously.

And Aunt Phyllis wasn't
kidding about the catalogues.

My parents were busy, so my mom
would just

give me the catalogues,
I'd circle whatever toys
I wanted,

and then, that's just
what I got.

- Well, that's efficient.

- Yeah.

- But I kinda like
being surprised.

- Me too.

(skates scratching)

(gentle Christmas music)

(indistinct chatter)

(Aidan): Now that is
a Christmas tree.

What do you think?

- Sorry, did I... did I say
something wrong?

- No. Sorry, uh...

it's not you, it's...
- Oh.

- silly.

- I'm sure it's not that silly.

(emotional music)

- When I was a kid, my father
promised that

it would be my turn to put
the star on top of
our Christmas tree.

- So, what happened?

- That year,
my parents got divorced.

They split up and they forgot
all about my turn

to put the star on the tree.

In fact, we never spent
another Christmas together.

- Oh. That's um...

that's rough.

- Thank you.

But this is the first time
I think I've actually

enjoyed Christmas again.

- Really?

- Yeah.

- With me?
(laughs): Yeah!

You're uh...

you're kinda cool.

- Really?

- Yeah, surprisingly.

(both laugh)

(romantic music)

(snowball hits)

(gasps)
(children giggling)

(Aidan): Hey!
(Loryn giggles)

- Ah!

(children giggling)

- Okay, let's get some
hot cocoa.

(laughs)

(elevator dings)
(doors open)

Danny, how you doing?

- I'm good. How are you?
- Doing great!

- Aidan, can...

- Oh!

Good morning, Freda. How was
closing the store last night?

Are you okay?

- Aidan, I made a big mistake.

- Okay, whatever it is,
we can deal with it.

- No, no, no,
this is really big.

Massive. Gargantuan.
Epic, actually.

- Okay, if you just take
your thesaurus,

set it aside and just tell me
what it is.

- I put the store
out of business.

- Looks okay to me.
- No, you don't understand.

I messed up and I ordered

too many of those high-end,
expensive tea sets.

- Right.
- Well, I... I was supposed
to order 10 of them.

- Okay.

- I ordered 10,000.

And they arrived this morning.
- Oh, Freda.

- I know! I know, I know.
- Good morning!

- Yeah, not so much.

- What's wrong?

- Aidan, I am so sorry.

I messed up. I, I, I...

- Freda, it's gonna be okay.
We just have to return them.

- That's the thing. We can't.

They're non-refundable.

And we'll never sell
10,000 tea sets by Christmas!

Head office is gonna put us
out of business

and it is all my fault.

- Okay, the first thing that
we need to is

take care of you, Freda. Okay?
- Yeah.

- Uh, Danny, would you take
Freda for a walk?

(Freda): What?!

- Sure thing.

Uh, come on, Freda.

Let's get you a cup of
fancy coffee or tea.

- Tea?

(curious music)

(Aidan): Um...

- Um, what... what did I say?

- I'll explain later. Just uh...

I think she needs
some fresh air.

- Freda!

(deep sigh)

- Loryn, this is not good.

It's gonna throw off
the profits for the quarter
and it's gonna sink us.

And it's...

it's gonna sink
my promotion, too.

- Okay, there has to be
something that we can do.

Let me think.

- What are you gonna do?

- Something.

- That's what I'm afraid of!

(bright music)

(exhales)
- Okay.

Innovate.

Think outside the box.

Okay, Christmas.

(sighs)
Gifts.

Hmm.

Hmm.

(door opens)

- Loryn? Loryn.

Loryn?

Oh, those are uh, two for one.

Colour would look great on you.

Oh, Loryn.

Hey, Loryn, can I speak to you
for a sec? You're not Loryn.

(nervous chuckle)
Sorry.

Just get back to shopping.
Merry Christmas.

Uh... Loryn?

Loryn? Loryn.

Have you seen Loryn?

Great.

(shouts): Loryn!

I feel alone in this place
sometimes, you know.

(calming music)

- It's gonna be okay, Freda.

The reason you're so upset is
because you care,

and that is what makes you
an amazing employee.

And this place would fall apart

if you weren't here
to keep it together.

- You're just being nice.

- I'm just telling you
the truth.

(scoffs)
- Thanks, Danny.

- You are very welcome.

- Danny, do you like pecan pie?

- I love pecan pie.

- Good. I'll make it
for dessert.

- Dessert?

- For after the jambalaya meal

that you're going to cook
for me.

(music brightens)

(chuckles)
- Now that's what I call

a Christmas miracle.

(elevator dings)

- Have you guys seen Loryn?

- Um... no.

- This is not good.
This is not good.

Oh, sorry, Freda,
I'm so distracted.

How are you doing?

(chuckles)

- I think I'm gonna be okay.

- Glad to hear it.

Anyhow, Loryn?!

(chuckles)

- I should um, get back to work.

- Yeah.

- Um, thank you for
the coffee, Danny.

- Anytime.

(romantic music)

(bell clanging)

- Loryn?
- Mm-hmm?

- What are you doing?
- Just trying to save the store.

- This is actually uh...

kinda interesting.
- Right?

- Yeah. Good job.
- Thanks.

- Do you need help?
- Yeah, that'd be great, thanks.

- Sure. Here,
I'll take that.

- Great.

- Is that good or what?
- That's great.

(uplifting music)

(satisfied sigh)

- Wow.

I never would've
thought of this.

- What, putting a display up
at the front of the store?

- No, making a unique new item.

But how are we gonna sell
all these

in such a short time
before Christmas?

- Marketing. Make people believe
that something is rare

and they'll want it
without even realizing why.

- But there are
hundreds of these.

- So? It's not too many,
it's too few.

Only these available, and then,
that's it,

that's all for
the rest of eternity.

- Not so sure it's gonna work.

- Watch.

(sighs)

(sighs)

- So, when do these start
flying off the shelf?

- And now, to demonstrate
the power of marketing

through social media.

I sent the first post off
one hour ago.

- And then?

- "So cute." "Must have."

"I need three."
"Hashtag Hamptons is lit!"

- And how does all this

translate into sales?
(door opens)

(gleeful music)

(indistinct chatter)

- How...

(satisfied sigh)

What's going on?

- I posted that these teacups
were only available

in this store for one day.

- Hmm.

That's pretty impressive.

You know what?

You're pretty impressive too.

(sweet music)

(phone chimes)

(pivotal music)

(proud chuckle)

- I didn't realize sales could
actually be this much fun!

- Isn't that right?
Just fun and games to you.

- What are you talking about?
- How are you related to
Helen Hampton?

I just saw you in the annual
Christmas photo.

(clears throat)
- What?

- Are you here to take my job?

- No. No.

- Too many mistakes

that would've got the average
employee fired a dozen times.

But you knew I couldn't
fire you, right?

- Okay, Aidan, please
just let me explain.

Grandma didn't want you
to know who I...
- Oh, Grandma did!

So, was none of it true?
The whole story with the star

and the Christmas tree,
made up, huh?

- Don't do that.

- First you're saying one thing

and it turns out to be
the other.

You know what? Forget it.

You win.

Miss Hampton.

(sad music)

(sighs)
- It was bad, Grandma.

I mean, he was really upset.

- Perhaps the best course of
action would be for you

to tackle another location, hmm?

The San Diego Hamptons
could use a hand

with their online accounts.

- Maybe I'm just not cut out
for retail after all.

- Now, don't say that!

Based on what I've heard,

you've created some initiatives

that were beneficial
for the company. Hmm?

- Aidan thinks I'm a liar
and a schemer.

Grandma, he thinks
I came to take his job!

- Oh, dear.

That is a problem.

- I just...

It's hard to see him
hurting like that,

and it's all because of me.

(sorrowful music)

I didn't think that one
little white lie could

turn into such a big problem.

- Don't be so hard on yourself.

Loryn, it was my idea to keep
your real identity a secret.

- I thought that
we were friends.

That he... liked me.

He showed me what
Christmas really means.

(sweet music)

And all I cared about was
the inheritance.

Now he hates me.

- My dear,

when things are going well,

that's when you show
your personality to the world.

When things are going badly,

that's when you show
your character.

I think that you've shown
plenty of character.

- You've earned your trip
to Switzerland.

Go, have Christmas
with your friends.

- That means a lot, Grandma.

(light chuckle)

(melancholic music)

(Ahmed): Good evening,
Miss Hampton.

Oh no. What happened now?

(clears throat)
- Uh, nothing good.

- Sorry to hear that, kiddo.
Where to?

- The airport.

But first, I'd like
to make a stop.

(♪ O Christmas Tree ♪
(in acoustic)

- Sure is pretty.

(sighs)
- Yep.

- One last look before
you leave town forever?

- Something like that.

- Matters of the heart?

- Yep.

- You know, you remind me
a lot of my little sister.

She met a guy, brought him home
to meet the family,

and I took one look at him
and I did not like him.

I thought he was rude and lazy.

But she loved him.

Turns out I was wrong.

He wasn't rude,
he was shy and nervous

to meet us for the first time.

And he wasn't lazy, he was just
going through a hard time

and needed the support of
the people around him.

Now, a few years later,
he's the father of
my beautiful nieces.

We go fishing every summer.

And he's rebuilding a '66
Mustang with my dad.

- This is different.

- Look, you don't judge a person

or your relationship with them,

based on the worst day
they've ever had.

You get me?

- I never asked you your name.

- It's Ahmed.

- I'm Loryn.
- Nice to meet you, Loryn.

- Nice to meet you too, Ahmed.

I think I'm ready to go now.

- Airport?

(pensive music)

(indistinct chatter)

- Hello, Aidan.

- Um, what are you...
- Hmm.

Protocol suggests that

you might invite me
to have a seat.

- Oh, uh, yes!
Yes, of course.

(items clattering)
Uh, have a seat.

Yes.

(grunts)

Yeah, I'll take that too.

(clears throat)

- Aidan, obviously
there has been

an... upsetting turn of
events at the store.

I owe you an apology.

I told Loryn not to tell you
who she was because

I wanted her to learn to rise
and fall on her own merits.

I wanted for her to be treated
the same as any other employee,

and not the granddaughter of
the boss.

However, in retrospect,

I can see that it was a mistake

to keep the truth from you.

I'm truly sorry.

- Thank you.

- I want you to come back.

You have always impressed me
with your initiative,

your drive, your devotion
to the store.

I know that you stay late,

well beyond normal
working hours.

- Yeah, but our sales numbers
aren't perfect and...

- All retail stores struggle.

It's the nature of the beast.

But you bring something
to the table that is rare
and valuable.

- My ability to take a punch?

(laughs)

- Your heart.

You care about the store
and its future.

It's obvious in everything
that you do.

- I uh... I don't know
what to say.

(light music)

- You can say yes when I ask you
to accept the promotion.

- The promotion?

- It is yours if you want it.
- Yes!

Yes! Yes! Absolutely!

I accept. Shake on it.
(giggles)

- We'll work out the details
after the first of the year.

- Thank you.

I won't let you down.

Thank you.

- But I sense that
there is more at stake here

than career advancement.

- Yeah, maybe.

I mean, I said some pretty
awful things to Loryn

and I didn't even give her
a chance to explain.

I doubt she'll even
listen to me now.

- You might be surprised
at how resilient she is.

She has proven herself to be
someone who doesn't give up on

the people that she cares about.

Besides, it's Christmas!

Amazing things have
been known to happen.

- Hmm.

- Thank you.

- Hmm.

(quiet chuckle)

- Man...

(Danny): Aidan's back!
Welcome back, sir!

- Good to see you again, Danny.

(employees clapping)

What the...

- Aidan, you'll never
believe it.

We sold every last teacup.

- Wow. That's amazing!

(laughs)
- I know!

It's a straight up
Christmas miracle.

(laughs)

- I um... I heard those tend

to happen this time of year.

(upbeat music)

(chuckles)

(sentimental music)

- Welcome back.

(both): I'm really sorry.

- Loryn, I'm... I'm sorry for

how hard I was on you,
and for the things I said.

I was wrong.

And I hope you can forgive me.

- You may remember that I didn't
want to be here at all.

- I do recall something along
those lines, yeah.

- But I've learned a lot
over these past few weeks.

Really being there for someone,

looking for the good in people,

and also not to plug in

20 strands of Christmas lights
into one socket.

Aidan, you've given me

the first happy memory of
Christmas in years.

- Well, I'm glad. Thank you.

(melancholic music)

- Hey, Freda.

I'm your Secret Santa.

(laughs)

If you don't like it,
I could take it back

and get you something else.
- Okay...

Air Tread shoe insoles?

- I know you're on
your feet all day

and these things could feel
like magic.

You don't like it? Give it back
and I'll get you something else.

- No.

I'm your Secret Santa too.

(gentle music)

(Freda giggles)
- Are you kidding me?

(both laugh)

- I guess great minds
do think alike.

(laughs)

Oh, and there's one more thing.

- Oh!

- Christmas sweaters
for the both of us.

And that one's mine.

- Oh. There you go.
- Mm-hmm.

(laughs)

- Oh, my goodness.

(laughs)

Thank you.

(romantic music)

- Merry Christmas, Danny.

- Merry Christmas, Freda.

- That's gonna look great
on you.

- I'm sure it will.

(both laugh)

- I have never seen Freda
smile like that.

- I guess her Secret Santa knew
exactly what she nee...

Oh, no!

- What?

- I'm your Secret Santa.
- Oh.

- And I completely forgot
to get you something.

- That's okay.
You're still here.

Best gifts aren't wrapped,
remember?

- Actually, I could stay longer.

- Really?

- If you'll have me.

- I will.

Best Christmas present ever.

Which reminds me,

I also got you a gift that
doesn't need to be wrapped.

Freda?

(whispers): Is uh, everything
good with the uh, you know?

- Oh yeah.
- Yeah.

(clears throat)
You're gonna need your coat.

(quiet chuckle)

(Freda): Well, they're
too excited.

Oh, they're coming.

Here they come.

(sweet music)

Oops, sorry, sorry.
Watch behind you.

- Ooh...

- Uh...

what's going on?

- Turns out
I'm your Secret Santa.

Would you mind putting this star

on top of that Christmas tree?

- Really?

- Mm-hmm.

(♪♪)

(satisfied sigh)

(employees clapping
and cheering)

(romantic music)

Better late than never, right?

♪ The First Noel ♪

(gasps)
What the?

(laughs)

Freda, come on.

Merry Christmas.

- Merry Christmas.
- Merry Christmas.

(Loryn): Merry Christmas,
Grandma.

(laughs)

(clapping)

- Got you a star.

(Loryn): It's the nicest thing
anyone's ever done for me.

- You're welcome.
(laughs)

♪ Noel ♪

♪ Born is the king

♪ Of Israel ♪♪

Subtitling: difuze