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1
00:00:34,581 --> 00:00:36,701
DARREN: Sorry, Martin. I hit every
red light on the way here, mate.
2
00:00:41,221 --> 00:00:42,181
You get later every day.
3
00:00:42,301 --> 00:00:43,501
Oh, come on.
4
00:00:43,621 --> 00:00:45,421
You don't get no more cheerful, pal.
5
00:00:46,541 --> 00:00:47,621
Just need to get home.
6
00:00:47,741 --> 00:00:48,741
Oh, we all do, mate.
7
00:00:48,861 --> 00:00:49,981
Long day?
8
00:00:50,101 --> 00:00:51,381
They're all long days.
9
00:00:51,501 --> 00:00:52,461
Any specials with these?
10
00:00:53,701 --> 00:00:56,541
Giro pouch, cheque pouch.
11
00:00:56,661 --> 00:00:57,621
I'll have to come back for them.
12
00:00:58,261 --> 00:00:59,181
Yep.
13
00:01:09,621 --> 00:01:10,981
Oh, god.
14
00:01:23,421 --> 00:01:25,541
(INDISTINCT SHOUTING)
15
00:01:25,661 --> 00:01:27,021
ROBBER: Give us the money!
16
00:01:27,141 --> 00:01:28,101
Give us the money!
17
00:01:28,901 --> 00:01:29,981
Now give us the money!
18
00:01:30,101 --> 00:01:31,741
(INDISTINCT SHOUTING)
19
00:01:33,421 --> 00:01:34,621
No!
20
00:01:34,741 --> 00:01:36,021
(DARREN SCREAMS IN PAIN)
21
00:01:39,181 --> 00:01:41,061
Please. No, no, no!
22
00:01:41,741 --> 00:01:43,581
Don't do this. Don't, don't...
23
00:01:45,141 --> 00:01:46,061
Stay there!
24
00:01:46,181 --> 00:01:47,421
Don't look at me!
25
00:01:47,541 --> 00:01:48,861
(DARREN WHIMPERS)
Quickly!
26
00:01:49,621 --> 00:01:52,461
Come on!
27
00:01:52,581 --> 00:01:55,141
(DARREN WHIMPERS)
28
00:01:55,261 --> 00:01:56,781
Come on, hurry up!
Please.
29
00:01:57,421 --> 00:01:58,541
Hurry up!
30
00:01:58,661 --> 00:01:59,701
Go, go, go!
31
00:01:59,821 --> 00:02:01,221
{\an8}(DARREN SCREAMS IN PAIN)
32
00:02:01,901 --> 00:02:05,141
{\an8}(DARREN SOBS)
33
00:02:18,541 --> 00:02:20,821
CONTRACTS MANAGER: Martin,
let's talk about what happened.
34
00:02:22,021 --> 00:02:24,061
The total loss
to Post Office funds that day
35
00:02:24,181 --> 00:02:28,661
were 54,354 pounds and 96 pence.
36
00:02:29,301 --> 00:02:30,781
Well, the police were there
in five minutes.
37
00:02:30,901 --> 00:02:31,981
They got most of it back.
38
00:02:33,181 --> 00:02:35,741
This is a Culpability Interview,
Martin.
39
00:02:36,701 --> 00:02:38,101
You had the parcel hatch open.
40
00:02:38,221 --> 00:02:39,141
And the safe.
41
00:02:39,901 --> 00:02:42,541
In accordance with Section 12,
paragraph 18
42
00:02:42,661 --> 00:02:44,261
of the Subpostmasters contract...
43
00:02:44,381 --> 00:02:45,421
GINA: Martin?
..you're bound to take
44
00:02:45,541 --> 00:02:46,661
reasonable precautions
45
00:02:46,781 --> 00:02:48,621
to safeguard
official cash and property.
46
00:02:49,781 --> 00:02:52,501
You are, therefore, contractually
liable for an amount of...
47
00:02:52,621 --> 00:02:54,661
7,500 pounds?
48
00:02:55,341 --> 00:02:57,221
So now the armed robbery
is our fault too?
49
00:02:57,861 --> 00:02:59,541
It wasn't the robbery
that got me sacked.
50
00:03:00,181 --> 00:03:01,101
Sacked?
51
00:03:01,861 --> 00:03:02,781
What?
52
00:03:05,261 --> 00:03:08,021
I'm already under investigation
for the Horizon shortfalls,
53
00:03:08,141 --> 00:03:09,061
and now the robbery.
54
00:03:10,261 --> 00:03:11,301
Three months' notice.
55
00:03:12,421 --> 00:03:13,341
Oh, Martin.
56
00:03:14,421 --> 00:03:15,381
For four years of...
57
00:03:16,261 --> 00:03:18,461
..every day opening that door,
waiting for...
58
00:03:19,661 --> 00:03:20,581
For what?
59
00:03:22,301 --> 00:03:23,301
For the day to end.
60
00:03:27,541 --> 00:03:28,541
(GINA SIGHS)
61
00:03:31,141 --> 00:03:34,901
"Terminated for continued
poor accounting performance.
62
00:03:35,021 --> 00:03:38,101
"Not operating
individual stock units correctly.
63
00:03:38,221 --> 00:03:39,421
(OVER PHONE)
"Failure to make good losses
64
00:03:39,541 --> 00:03:41,901
"in a timely manner."
They're just going on,
65
00:03:42,021 --> 00:03:44,181
and on about the contract,
66
00:03:44,301 --> 00:03:45,901
and blaming Martin for everything,
67
00:03:46,021 --> 00:03:47,941
never accepting
it's Horizon's fault.
68
00:03:49,501 --> 00:03:51,101
How big did the shortfalls get?
69
00:03:54,741 --> 00:03:56,301
61,000 pounds altogether.
70
00:03:58,661 --> 00:03:59,941
They've had our savings already.
71
00:04:01,141 --> 00:04:02,061
And our parents.
72
00:04:04,021 --> 00:04:05,301
Alan, we've nothing left to give.
73
00:04:09,461 --> 00:04:10,421
Wow.
74
00:04:10,541 --> 00:04:12,341
Every time we meet,
there's more of us.
75
00:04:12,461 --> 00:04:14,021
There's your vegetarian ones.
76
00:04:14,141 --> 00:04:15,781
Thank you.
And we're always ravenous.
77
00:04:15,901 --> 00:04:16,941
Have we eaten Alan?
78
00:04:17,061 --> 00:04:17,981
(LAUGHTER)
79
00:04:18,781 --> 00:04:20,861
That phone is a full-time job.
80
00:04:22,061 --> 00:04:24,381
You know, the effects it had
on the family was...
81
00:04:24,501 --> 00:04:26,501
Not just me and Lis,
but, you know, the kids.
82
00:04:28,021 --> 00:04:29,101
I mean, we had to move their schools
83
00:04:29,221 --> 00:04:30,341
because of the bullying and...
84
00:04:31,341 --> 00:04:34,661
..then our daughter, Millie-Jo,
she hit her teens, and...
85
00:04:37,181 --> 00:04:38,701
..she just stopped eating.
86
00:04:40,581 --> 00:04:41,501
It was anorexia.
87
00:04:42,861 --> 00:04:44,101
I know they say
don't blame yourselves,
88
00:04:44,221 --> 00:04:45,141
but you do.
89
00:04:45,261 --> 00:04:46,341
Yeah, of course, you do.
90
00:04:46,461 --> 00:04:47,901
And nobody understands, do they?
91
00:04:49,701 --> 00:04:52,021
Jo's always been very kind to us,
hasn't she?
92
00:04:52,141 --> 00:04:53,541
SAM: We call her Mum.
JAS: Yeah.
93
00:04:53,661 --> 00:04:55,981
(CHUCKLES)
Well, if she's Mum, what's Alan?
94
00:04:56,781 --> 00:04:58,901
Dad.
JAS: We don't call him dad.
95
00:04:59,021 --> 00:05:00,301
Alan's the godfather.
96
00:05:00,421 --> 00:05:01,541
(CHUCKLES)
97
00:05:01,661 --> 00:05:03,261
Shall we crack on?
98
00:05:04,261 --> 00:05:06,061
Yeah. The Don has spoken.
99
00:05:07,341 --> 00:05:08,261
You alright?
100
00:05:09,381 --> 00:05:10,581
The thing is, Alan,
101
00:05:11,261 --> 00:05:15,021
I'm not sure
my computer was really the problem.
102
00:05:15,941 --> 00:05:17,781
I just had endless power cuts.
103
00:05:18,901 --> 00:05:20,701
36 of them in one day.
104
00:05:21,821 --> 00:05:24,061
If you get a power cut
in the middle of a transaction,
105
00:05:24,181 --> 00:05:26,061
poof.
No wonder it comes out wrong.
106
00:05:27,421 --> 00:05:31,421
You see, my husband died, yeah,
107
00:05:31,541 --> 00:05:33,341
and I took over.
108
00:05:33,461 --> 00:05:35,781
It was just before
Horizon was installed.
109
00:05:36,421 --> 00:05:37,981
But they didn't put
110
00:05:38,101 --> 00:05:40,661
the new electricity lines
in properly, you see.
111
00:05:40,781 --> 00:05:41,981
Oh, Pam, really?
112
00:05:42,101 --> 00:05:43,421
Well, doesn't it just go to show
113
00:05:43,541 --> 00:05:46,101
how absolutely bloody useless
they can be
114
00:05:46,221 --> 00:05:48,181
about the simplest bloody things.
115
00:05:49,181 --> 00:05:51,621
I told them,
when they closed me down...
116
00:05:51,741 --> 00:05:52,661
(PAM STARTS CRYING)
..I said,
117
00:05:53,981 --> 00:05:58,181
"If you can prove
that I stole that money,
118
00:05:58,301 --> 00:06:00,661
"then send the police around.
Send them now."
119
00:06:05,301 --> 00:06:06,981
Since then, I have not slept.
120
00:06:08,381 --> 00:06:11,101
And I've been scared
every waking moment,
121
00:06:11,221 --> 00:06:12,901
expecting that knock on the door.
122
00:06:15,061 --> 00:06:16,421
I'm sorry, I'm so sorry.
123
00:06:21,301 --> 00:06:23,261
You've got nothing to be sorry for,
Pam.
124
00:06:27,381 --> 00:06:28,421
I'm just so...
125
00:06:28,541 --> 00:06:29,621
I'm just so angry.
126
00:06:31,501 --> 00:06:33,741
I hate being so angry.
127
00:06:35,341 --> 00:06:37,781
If I ever say
I'm going to give this up,
128
00:06:39,141 --> 00:06:41,021
remind me about people like Pam.
129
00:06:43,501 --> 00:06:45,941
So, to recap.
130
00:06:46,621 --> 00:06:49,301
My chat with Paula Vennells
131
00:06:49,421 --> 00:06:54,181
has resulted in a new
Investigation and Mediation Scheme,
132
00:06:54,301 --> 00:06:56,101
which will allow all of us
133
00:06:56,221 --> 00:06:58,941
to apply for the compensation
we deserve.
134
00:06:59,861 --> 00:07:01,821
Even people like me and Jo?
135
00:07:02,621 --> 00:07:04,581
Yeah, Alan's got
their commitment here
136
00:07:04,701 --> 00:07:05,741
in black and white.
137
00:07:06,861 --> 00:07:08,621
The Post Office says,
138
00:07:08,741 --> 00:07:12,741
"You may put your case
through the mediation scheme,
139
00:07:12,861 --> 00:07:14,941
"even if you have already received
140
00:07:15,061 --> 00:07:16,501
"a police caution,
141
00:07:16,621 --> 00:07:18,341
"or been subject
142
00:07:18,461 --> 00:07:21,501
"to a criminal prosecution
or conviction."
143
00:07:21,621 --> 00:07:23,101
If we got our money back...
144
00:07:23,221 --> 00:07:24,781
And our good names.
145
00:07:24,901 --> 00:07:26,021
An apology, even.
146
00:07:26,741 --> 00:07:27,781
Steady on.
147
00:07:27,901 --> 00:07:29,661
We're just getting to the truth.
148
00:07:29,781 --> 00:07:32,061
So, with your agreement,
149
00:07:32,181 --> 00:07:34,981
Kay and I will defend your interests
150
00:07:35,101 --> 00:07:36,501
every step of the way.
151
00:07:36,621 --> 00:07:39,061
We will look into
each individual case,
152
00:07:39,181 --> 00:07:40,981
and fight our corner.
153
00:07:41,101 --> 00:07:43,581
I know, but Alan, do you trust them?
154
00:07:44,341 --> 00:07:45,941
I mean, do we trust them, really?
155
00:07:46,901 --> 00:07:48,101
(MURMURS AROUND THE ROOM)
156
00:07:48,221 --> 00:07:49,861
Well...
(CHUCKLES)
157
00:07:51,021 --> 00:07:53,381
..they're putting money
and effort into it,
158
00:07:53,501 --> 00:07:56,461
and it's coming from the top, so...
159
00:07:56,581 --> 00:07:59,181
Well, it's got to be worth a try.
160
00:08:01,781 --> 00:08:02,701
Shall we have a vote?
161
00:08:04,181 --> 00:08:05,501
All those in favour?
162
00:08:16,581 --> 00:08:17,501
Great.
163
00:08:17,621 --> 00:08:18,821
GINA: 42 pence change.
164
00:08:18,941 --> 00:08:21,101
WOMAN: Book of six
first class stamps, please.
165
00:08:22,341 --> 00:08:23,821
Three pounds 60.
166
00:08:23,941 --> 00:08:25,101
Sorry?
167
00:08:25,221 --> 00:08:26,461
(LOUDER)
Three pounds 60.
168
00:08:38,261 --> 00:08:40,941
For a long time,
he suspected the staff,
169
00:08:41,981 --> 00:08:44,581
you know,
of stealing from the tills.
170
00:08:46,061 --> 00:08:47,981
And the bad feeling
that's still causing,
171
00:08:48,101 --> 00:08:50,541
but if it wasn't them,
then it had to be his fault,
172
00:08:50,661 --> 00:08:51,981
like he's stupid, which he isn't.
173
00:08:54,301 --> 00:08:56,701
That was before we knew
about the Horizon thing.
174
00:08:59,341 --> 00:09:00,341
Can I talk to him?
175
00:09:01,221 --> 00:09:03,621
Well, he won't talk to me about it
even now.
176
00:09:03,741 --> 00:09:04,661
(EMOTIONAL)
It drives me mad.
177
00:09:06,781 --> 00:09:08,661
I know he's got depression.
178
00:09:10,221 --> 00:09:11,341
He's a proud father,
179
00:09:11,461 --> 00:09:13,221
and I think he thinks
he's failed us.
180
00:09:14,901 --> 00:09:15,901
Failed our family.
181
00:09:17,861 --> 00:09:18,781
Gina,
182
00:09:20,621 --> 00:09:21,541
put him on.
183
00:09:30,221 --> 00:09:31,141
Love?
184
00:09:36,981 --> 00:09:38,181
It's Alan Bates.
185
00:09:39,061 --> 00:09:40,381
He wants to talk to you.
186
00:09:41,821 --> 00:09:42,941
Please, Martin.
187
00:09:53,021 --> 00:09:53,941
Martin?
188
00:09:55,421 --> 00:09:56,421
(OVER PHONE)
MARTIN: Yes.
189
00:09:56,541 --> 00:09:58,461
Listen, Martin.
190
00:09:59,901 --> 00:10:00,981
You're not alone.
191
00:10:02,381 --> 00:10:03,301
There's a lot of us.
192
00:10:03,421 --> 00:10:06,301
And there's a new scheme
you can apply for.
193
00:10:06,421 --> 00:10:08,661
I'm going to send you the forms.
194
00:10:08,781 --> 00:10:10,981
Martin, you might get
some of your money back...
195
00:10:11,101 --> 00:10:12,021
Yeah...
196
00:10:13,821 --> 00:10:15,301
Yeah, I can't talk to you right now.
197
00:10:16,381 --> 00:10:17,301
Ma...
198
00:10:18,661 --> 00:10:20,381
People are trying to help here.
199
00:10:22,421 --> 00:10:23,341
I'm so sorry.
200
00:10:24,541 --> 00:10:26,661
He's just... He's...
It's OK, Gina.
201
00:10:27,701 --> 00:10:29,061
I'll send you the forms.
202
00:10:29,181 --> 00:10:31,141
But get him to apply.
203
00:10:32,021 --> 00:10:32,941
It's important.
204
00:10:35,861 --> 00:10:36,781
I'll try.
205
00:10:43,710 --> 00:10:44,710
Bloody traffic.
206
00:10:46,430 --> 00:10:48,469
Hi?
Oh, I'm a little late
207
00:10:48,589 --> 00:10:49,909
for a meeting with Susan Crichton?
208
00:10:50,589 --> 00:10:51,549
Bob.
209
00:10:51,669 --> 00:10:52,589
Good to see you.
210
00:10:53,749 --> 00:10:54,709
Susan's left us.
211
00:10:56,709 --> 00:10:57,908
Why?
212
00:10:58,028 --> 00:11:00,188
New times, new opportunities.
213
00:11:00,308 --> 00:11:03,348
Moving forward,
I'll be your main point of contact.
214
00:11:06,228 --> 00:11:07,627
(VOICEMAIL)
SUSAN: This is Susan Crichton.
215
00:11:07,747 --> 00:11:09,387
I have left the Post Office.
216
00:11:09,507 --> 00:11:11,667
Thank you for not leaving a message.
217
00:11:11,787 --> 00:11:12,707
Bob.
218
00:11:14,387 --> 00:11:15,346
We need to talk.
219
00:11:16,466 --> 00:11:19,386
I'm not bloody
signing up to this nonsense.
220
00:11:19,506 --> 00:11:22,106
The Post Office want me to stay on,
but it's pointless.
221
00:11:22,226 --> 00:11:24,865
They've unilaterally
taken away our access
222
00:11:24,985 --> 00:11:26,625
to the legal and prosecution files.
223
00:11:26,745 --> 00:11:31,025
I can't investigate in a blindfold
with both hands tied behind my back.
224
00:11:31,145 --> 00:11:32,905
Alan, professionally,
I just can't do it.
225
00:11:33,025 --> 00:11:35,024
Bob, grit your teeth.
226
00:11:35,144 --> 00:11:37,024
We can't do this without you.
227
00:11:37,144 --> 00:11:38,584
I don't know why
you're doing it at all.
228
00:11:38,704 --> 00:11:39,784
You do know why.
229
00:11:39,904 --> 00:11:43,023
I have to go to mediation
because we can't afford to go to law.
230
00:11:43,143 --> 00:11:44,663
You're an idiot to trust them, Alan.
231
00:11:44,783 --> 00:11:46,983
I think they're mostly
just a bunch of lying bastards.
232
00:11:47,103 --> 00:11:48,703
I think they're wasting your time
and mine.
233
00:11:48,823 --> 00:11:50,703
Bob, if you walk away now,
234
00:11:51,662 --> 00:11:54,462
you'll never find out
which of those bastards is lying.
235
00:11:54,582 --> 00:11:56,342
What they knew and when.
236
00:11:57,582 --> 00:12:01,421
And you'll never find out
what happens at the end of the story.
237
00:12:02,781 --> 00:12:03,701
(CHUCKLES)
238
00:12:04,861 --> 00:12:06,221
We must both mad.
239
00:12:06,341 --> 00:12:07,301
We are.
240
00:12:07,421 --> 00:12:08,341
Pint?
241
00:12:10,620 --> 00:12:11,540
Big day tomorrow.
242
00:12:14,180 --> 00:12:15,980
Your appeal against dismissal.
243
00:12:19,339 --> 00:12:20,259
Martin?
244
00:12:30,578 --> 00:12:31,738
Why don't I run you a bath?
245
00:12:31,858 --> 00:12:33,378
It'll relax you.
No, I'm alright.
246
00:12:33,498 --> 00:12:34,418
I'm OK, I'm OK.
247
00:12:39,297 --> 00:12:41,017
At least let me
wash these clothes, hey?
248
00:12:41,137 --> 00:12:42,537
You've been wearing them for days.
249
00:12:43,217 --> 00:12:44,257
Don't you want to wash your hair,
love...
250
00:12:44,377 --> 00:12:45,417
{\an8}No, no, stop.
251
00:12:45,536 --> 00:12:46,736
{\an8}..for tomorrow?
Gina.
252
00:12:47,936 --> 00:12:49,096
It's a big day.
253
00:12:49,216 --> 00:12:50,136
{\an8}All I'm saying is...
Gina, Gina.
254
00:12:50,256 --> 00:12:51,296
{\an8}..we could just...
Please.
255
00:12:51,416 --> 00:12:53,336
..make a little bit of an effort
to look nice.
256
00:12:53,456 --> 00:12:55,095
{\an8}Gina, leave me alone, please.
257
00:12:56,015 --> 00:12:56,935
OK.
258
00:13:06,254 --> 00:13:07,534
We've been over this.
259
00:13:07,654 --> 00:13:09,294
A parcel hatch is about that big.
260
00:13:09,414 --> 00:13:11,494
Then you've got a sack of mail
which is...
261
00:13:11,614 --> 00:13:13,213
You know how big a sack of mail is,
yeah?
262
00:13:15,413 --> 00:13:17,133
Once they were in with weapons,
263
00:13:17,253 --> 00:13:18,893
even if the safe was closed,
264
00:13:19,013 --> 00:13:20,973
what would you do
if they threatened you
265
00:13:21,093 --> 00:13:22,252
and said, "Open the safe?"
266
00:13:30,012 --> 00:13:32,931
(RADIO PLAYING IN THE BACKGROUND)
267
00:13:40,130 --> 00:13:41,490
Martin?
268
00:13:41,610 --> 00:13:43,170
(DOOR CLOSES)
You're off early, love.
269
00:14:43,923 --> 00:14:44,843
(BUS HONKS)
270
00:14:52,002 --> 00:14:53,402
Sorry.
271
00:14:53,522 --> 00:14:54,602
CUSTOMER: Morning.
Where is he?
272
00:14:55,242 --> 00:14:56,442
STAFF: We don't know.
Martin?
273
00:15:05,761 --> 00:15:06,681
It's not working.
274
00:15:08,041 --> 00:15:09,201
No, it's not the other one.
275
00:15:10,440 --> 00:15:11,400
FEMALE POLICE:
Are you Mrs Griffiths?
276
00:15:13,840 --> 00:15:15,280
Can we have a word in private?
No...
277
00:15:16,560 --> 00:15:19,479
(SOMBRE MUSIC)
278
00:15:34,358 --> 00:15:35,278
Yes.
279
00:15:37,557 --> 00:15:38,477
OK.
280
00:15:40,117 --> 00:15:42,117
No, I...
281
00:15:44,677 --> 00:15:47,076
Hm, of course.
282
00:15:48,356 --> 00:15:49,596
Thanks for letting me know.
283
00:16:01,755 --> 00:16:03,395
He never regained consciousness.
284
00:16:04,314 --> 00:16:05,234
Oh, god.
285
00:16:09,074 --> 00:16:11,954
Gina's had to agree
to switch off life support.
286
00:16:12,074 --> 00:16:12,993
Oh, Alan.
287
00:16:17,153 --> 00:16:18,433
Blood on their hands, now.
288
00:16:52,789 --> 00:16:54,109
He had kids, Lee.
289
00:16:56,309 --> 00:16:57,309
Well...
290
00:17:00,468 --> 00:17:02,708
I expect he thought
he was doing them a favour.
291
00:17:07,147 --> 00:17:08,107
But you didn't ever...
292
00:17:08,827 --> 00:17:10,027
No. No, I...
293
00:17:12,627 --> 00:17:13,947
No, not really.
294
00:17:17,626 --> 00:17:20,546
(LISA STARTS CRYING)
295
00:17:22,826 --> 00:17:24,306
I'm sorry.
296
00:17:24,426 --> 00:17:25,345
Sorry.
297
00:17:25,465 --> 00:17:26,745
(BOTH SOB)
298
00:17:26,865 --> 00:17:29,185
Don't...
I didn't think about it.
299
00:17:29,305 --> 00:17:30,425
Look, I'm sorry.
300
00:17:30,545 --> 00:17:32,185
Don't you ever...
301
00:17:32,305 --> 00:17:33,625
Don't you ever do that.
302
00:17:33,745 --> 00:17:36,184
(BOTH CONTINUE SOBBING)
303
00:17:36,304 --> 00:17:39,864
I can't have you
feeling bad about this
304
00:17:39,984 --> 00:17:41,424
for the rest of our lives.
305
00:17:47,383 --> 00:17:48,863
I just...
I could've just walked away, I...
306
00:17:53,622 --> 00:17:55,382
I could have just shut the shop...
307
00:17:57,102 --> 00:18:00,502
..and just put us
on a slow boat to China.
308
00:18:00,622 --> 00:18:01,541
I could have done that.
309
00:18:02,821 --> 00:18:04,741
And they'd have chased us
all the way to China
310
00:18:04,861 --> 00:18:05,821
for that money, Lee.
311
00:18:05,941 --> 00:18:07,261
They were never going to let go.
312
00:18:11,940 --> 00:18:12,860
Hey.
313
00:18:14,700 --> 00:18:16,100
I know you did it for us.
314
00:18:23,850 --> 00:18:24,930
I can't think straight.
315
00:18:27,570 --> 00:18:28,770
I don't know what to do.
316
00:18:30,450 --> 00:18:31,970
It's really very good of you
to come.
317
00:18:34,290 --> 00:18:36,370
We're all so sorry for your loss.
318
00:18:37,890 --> 00:18:38,810
(GINA CRIES)
It was four days
319
00:18:38,930 --> 00:18:39,850
before his notice ran out,
320
00:18:39,970 --> 00:18:41,890
and he still hadn't told the staff
he'd been sacked.
321
00:18:45,010 --> 00:18:45,970
It's very hard.
322
00:18:46,090 --> 00:18:49,170
And his appeal
against being fined for the robbery,
323
00:18:49,290 --> 00:18:50,210
it didn't come to anything,
324
00:18:50,330 --> 00:18:51,890
they didn't decide
one way or the other.
325
00:18:52,849 --> 00:18:54,089
It's stressful.
326
00:18:54,209 --> 00:18:55,129
Obviously.
327
00:18:56,529 --> 00:18:58,409
I used to get so cross with him,
Angela.
328
00:19:00,169 --> 00:19:03,689
I never did understand the problem,
and he couldn't explain it.
329
00:19:03,809 --> 00:19:06,369
Just every morning, going to work,
and him saying he was desperate.
330
00:19:06,489 --> 00:19:07,849
He was really desperate.
331
00:19:09,529 --> 00:19:13,649
Every morning, the same words,
"I hate it.
332
00:19:18,409 --> 00:19:19,609
"I can't bear it".
333
00:19:24,369 --> 00:19:25,289
For years.
334
00:19:29,969 --> 00:19:30,929
Can you imagine?
335
00:19:38,609 --> 00:19:39,809
We are...
336
00:19:42,089 --> 00:19:44,049
We're going to do right by you,
Gina.
337
00:19:46,089 --> 00:19:47,209
You can rely on us.
338
00:19:53,208 --> 00:19:55,848
So, as we launch
this Mediation Scheme,
339
00:19:55,968 --> 00:19:57,808
I can confirm our agreement
340
00:19:57,928 --> 00:20:01,048
that Martin Griffiths' case
will be dealt with as a priority
341
00:20:01,168 --> 00:20:02,128
by this Working Group.
342
00:20:04,368 --> 00:20:07,328
Now, you've also received
a request from the family
343
00:20:07,448 --> 00:20:10,968
that any approaches to Gina
should come through me?
344
00:20:11,088 --> 00:20:12,048
Yes.
345
00:20:12,168 --> 00:20:14,048
Yes, we are happy
to agree to this too.
346
00:20:15,888 --> 00:20:18,528
Shall we declare this
Mediation Scheme up and running?
347
00:20:18,648 --> 00:20:19,568
Yes.
348
00:20:19,688 --> 00:20:21,608
We have a long list of cases
to examine,
349
00:20:21,728 --> 00:20:23,088
so let's get started.
350
00:20:26,328 --> 00:20:28,288
Right then, let's start with Martin.
351
00:20:29,528 --> 00:20:30,608
First thing's first.
352
00:20:32,448 --> 00:20:33,368
Mr Griffiths...
353
00:20:34,368 --> 00:20:36,168
RADIO BROADCASTER:
Profits falling, Mrs Vennells.
354
00:20:36,288 --> 00:20:38,208
Government subsidy on its way out.
355
00:20:38,328 --> 00:20:41,008
That means a reckoning
is on the horizon, does it not?
356
00:20:41,128 --> 00:20:42,888
(ON RADIO)
PAULA: It does. Absolutely.
357
00:20:43,008 --> 00:20:45,088
And the whole point
about this investment programme
358
00:20:45,208 --> 00:20:48,967
is to make sure we have models
that are commercially sustainable.
359
00:20:49,087 --> 00:20:50,567
And my ambition...
Yes.
360
00:20:50,687 --> 00:20:52,407
..would be that
within three to four years' time...
361
00:20:52,527 --> 00:20:54,247
Horizon.
..the Post Office
362
00:20:54,367 --> 00:20:56,207
doesn't need to take taxpayers money
363
00:20:56,327 --> 00:21:00,287
to support those post offices
that can be commercially profitable.
364
00:21:00,407 --> 00:21:02,767
So, Paula,
if you don't mind me asking.
365
00:21:02,887 --> 00:21:05,727
You're CEO of the Post Office...
Ask her about Horizon.
366
00:21:05,847 --> 00:21:07,967
..but you're also a priest
in the Church of England.
367
00:21:08,087 --> 00:21:09,647
Now, how do you combine
the two roles?
368
00:21:10,367 --> 00:21:11,607
Very good, thank you.
369
00:21:12,927 --> 00:21:14,127
Good to see you.
370
00:21:14,247 --> 00:21:15,447
Thank you very much.
371
00:21:15,567 --> 00:21:18,327
Just one thing.
This Horizon business.
372
00:21:19,287 --> 00:21:20,207
Anything in it?
373
00:21:21,247 --> 00:21:22,167
I beg your pardon?
374
00:21:22,847 --> 00:21:23,767
Horizon.
375
00:21:24,447 --> 00:21:26,327
Some lurid allegations out there.
376
00:21:28,967 --> 00:21:29,887
Well...
377
00:21:32,247 --> 00:21:34,607
Well, after 2.5 years
of investigations,
378
00:21:34,727 --> 00:21:37,807
it is now clear
that the Horizon system is robust
379
00:21:37,927 --> 00:21:39,047
and works as it should.
380
00:21:40,287 --> 00:21:41,207
Thank you.
381
00:21:48,166 --> 00:21:50,526
"And God said to Solomon,
382
00:21:50,646 --> 00:21:53,126
"'Ask for whatever
you want me to give you'.
383
00:21:54,246 --> 00:21:55,646
{\an8}"And Solomon said,
384
00:21:57,206 --> 00:22:00,286
"'Give your servant
a discerning heart
385
00:22:00,406 --> 00:22:01,566
"'to govern your people,
386
00:22:01,686 --> 00:22:04,686
"'and to distinguish
between right and wrong'.
387
00:22:06,686 --> 00:22:09,486
"The Lord was pleased
that Solomon had asked for this.
388
00:22:10,686 --> 00:22:11,966
"So God said to him,
389
00:22:13,166 --> 00:22:15,206
"'I will do what you have asked.
390
00:22:16,846 --> 00:22:21,126
"'I will give you
a wise and discerning heart'."
391
00:22:25,846 --> 00:22:29,086
I've been preparing for
this mediation hearing for months.
392
00:22:29,766 --> 00:22:32,406
You will remember
that I asked to see this data,
393
00:22:32,526 --> 00:22:35,006
the ARQ data from your system,
394
00:22:35,126 --> 00:22:36,326
so that I could see
395
00:22:36,446 --> 00:22:40,565
if it matched up to my data
from my till in my branch.
396
00:22:40,685 --> 00:22:42,485
I kept everything, you see.
397
00:22:42,605 --> 00:22:43,965
Now, you told me,
398
00:22:44,085 --> 00:22:47,365
I wouldn't be capable
of interpreting the ARQ data
399
00:22:47,485 --> 00:22:50,485
because I was a silly woman
or something.
400
00:22:52,125 --> 00:22:54,965
Anyway,
may I direct you to page seven?
401
00:22:58,285 --> 00:23:01,605
Now, you will clearly see
a two-hour period
402
00:23:01,725 --> 00:23:04,245
when money alterations
were being put in.
403
00:23:05,205 --> 00:23:08,245
But not by me
because I was serving customers.
404
00:23:10,365 --> 00:23:13,325
There is no functionality
in the Horizon system
405
00:23:13,445 --> 00:23:15,365
to remotely access branch terminals.
406
00:23:15,485 --> 00:23:17,485
I just proved there is.
407
00:23:18,245 --> 00:23:20,645
Mrs Stubbs, we have to tell you now
408
00:23:20,765 --> 00:23:23,405
that at this mediation meeting,
409
00:23:23,525 --> 00:23:27,085
we are under
no legal or moral obligation
410
00:23:27,205 --> 00:23:28,845
to do anything whatsoever.
411
00:23:28,965 --> 00:23:31,725
And we are working
on the principle of the contract,
412
00:23:31,845 --> 00:23:35,165
which says that if you lose money,
you repay it.
413
00:23:37,005 --> 00:23:37,924
Well...
414
00:23:38,924 --> 00:23:40,204
..I'm finished with this.
415
00:23:40,324 --> 00:23:43,444
Actually, I'm finished with you.
416
00:23:43,564 --> 00:23:45,204
You see, I think you're lying to me.
417
00:23:45,324 --> 00:23:47,084
Mrs Stubbs, calm down.
418
00:23:47,204 --> 00:23:49,524
And I know you're patronising me
419
00:23:49,644 --> 00:23:51,964
and I'm going
to tell the whole world
420
00:23:52,084 --> 00:23:53,004
what you are like.
421
00:23:53,124 --> 00:23:54,044
Well, may I remind you
422
00:23:54,164 --> 00:23:55,444
that you have signed
a non-disclosure agreement.
423
00:23:55,564 --> 00:23:57,724
I'll talk to anyone who will listen.
424
00:23:57,844 --> 00:23:59,964
I'll stand up with all my papers
425
00:24:00,084 --> 00:24:02,724
and I will prove
you lied about this.
426
00:24:02,844 --> 00:24:05,204
Mrs Stubbs,
this will have legal ramifications.
427
00:24:05,324 --> 00:24:07,964
Oh, you want to take me to court?
428
00:24:08,084 --> 00:24:09,964
I couldn't give a toss.
429
00:24:10,084 --> 00:24:11,284
(CLEARS THROAT)
430
00:24:15,044 --> 00:24:17,804
The way they treat people...
431
00:24:17,924 --> 00:24:19,244
(BIRDS CHIRPING)
432
00:24:19,364 --> 00:24:22,164
..they are despicable,
they never...
433
00:24:22,284 --> 00:24:24,004
(LINE BREAKING)
434
00:24:25,964 --> 00:24:28,804
Pam?
(BIRDS CHIRPING)
435
00:24:28,924 --> 00:24:30,724
You're breaking up.
436
00:24:30,844 --> 00:24:33,564
They're lying or just stupid?
437
00:24:35,123 --> 00:24:36,603
Hello?
438
00:24:36,723 --> 00:24:38,603
(BIRDS CHIRPING)
439
00:24:40,683 --> 00:24:41,603
(BEEP)
440
00:24:41,723 --> 00:24:43,483
For a while there,
441
00:24:43,603 --> 00:24:45,323
right at the start of mediation...
442
00:24:46,923 --> 00:24:48,363
(BIRDS CHIRPING)
443
00:24:48,483 --> 00:24:50,363
..you got close to trusting them,
didn't you?
444
00:24:52,883 --> 00:24:53,843
Maybe.
445
00:24:54,923 --> 00:24:58,963
Despite every awful story
they've heard,
446
00:24:59,083 --> 00:25:00,683
despite all the work we've done,
447
00:25:01,923 --> 00:25:03,203
they still don't get it.
448
00:25:03,323 --> 00:25:04,923
(BIRDS CHIRPING)
449
00:25:05,043 --> 00:25:07,723
They actually believe they're right.
450
00:25:07,843 --> 00:25:10,083
I understand your impatience,
of course I do.
451
00:25:10,203 --> 00:25:11,723
But Alan, really,
452
00:25:11,843 --> 00:25:14,923
four closely typed pages
of complaint.
453
00:25:15,043 --> 00:25:16,363
"Finding the truth
454
00:25:16,483 --> 00:25:18,403
"is the last thing
they're interested in."
455
00:25:18,523 --> 00:25:22,243
Well, that's been our experience
of their investigation.
456
00:25:22,363 --> 00:25:25,323
But will you at least acknowledge
that before writing to the minister,
457
00:25:25,443 --> 00:25:28,643
it might possibly have been useful
to raise your concerns with Paula?
458
00:25:30,683 --> 00:25:33,482
Martin Griffiths is dead.
459
00:25:35,202 --> 00:25:36,322
Yes, I know.
460
00:25:37,962 --> 00:25:42,202
I too, am concerned about the length
of time mediation is taking
461
00:25:42,322 --> 00:25:44,362
but Paula is very exercised...
462
00:25:44,482 --> 00:25:45,402
I'm sorry, James,
463
00:25:45,522 --> 00:25:49,642
but these mediation hearings
are a joke.
464
00:25:49,762 --> 00:25:52,202
Well, let's just ask Paula
about that, shall we?
465
00:25:52,322 --> 00:25:53,562
(BELL CHIMES)
466
00:25:56,562 --> 00:25:58,762
No, we have not dragged our feet.
467
00:25:58,882 --> 00:26:01,922
I've had 22 people working on this
full time
468
00:26:02,042 --> 00:26:03,202
for more than one year.
469
00:26:03,322 --> 00:26:05,882
But not a single case finalised.
470
00:26:06,002 --> 00:26:07,562
And now I am told that people
471
00:26:07,682 --> 00:26:09,922
are walking out
of their mediation meetings.
472
00:26:10,042 --> 00:26:13,522
Yes, it has taken longer
than we would have liked.
473
00:26:13,642 --> 00:26:15,362
As chief executive
of the Post Office,
474
00:26:15,482 --> 00:26:18,682
I could not put this scheme in place
and not do it properly.
475
00:26:18,802 --> 00:26:22,042
The system and the people
who work in our branches
476
00:26:22,162 --> 00:26:23,602
are too important for that.
477
00:26:23,722 --> 00:26:26,202
Well, at least we can agree
on that one.
478
00:26:26,322 --> 00:26:28,841
Let's be clear,
we still have allegations here
479
00:26:28,961 --> 00:26:30,881
of miscarriage of justice.
480
00:26:32,121 --> 00:26:34,481
Our lawyers advise the correct route
481
00:26:34,601 --> 00:26:37,641
for challenges
to criminal prosecutions
482
00:26:37,761 --> 00:26:40,081
is via the Criminal Cases
Review Commission
483
00:26:40,201 --> 00:26:41,361
to the Appeal Court.
Hold on, hold on, hold on.
484
00:26:41,481 --> 00:26:42,681
No, you made promises, Paula.
485
00:26:42,801 --> 00:26:46,201
You promised me personally
that my constituent, Jo Hamilton,
486
00:26:46,321 --> 00:26:48,641
whom I believe
was wrongly convicted
487
00:26:48,761 --> 00:26:50,801
and with whom all of this started
488
00:26:50,921 --> 00:26:52,521
would be eligible for mediation.
489
00:26:52,641 --> 00:26:54,961
Our lawyers advise
that no mediation scheme
490
00:26:55,081 --> 00:26:58,081
has the power to overturn
a criminal conviction.
491
00:26:58,201 --> 00:26:59,801
Paula, this is quite wrong.
492
00:27:01,201 --> 00:27:02,761
You have broken your word to me.
493
00:27:04,041 --> 00:27:06,401
And you have broken your word
to the Subpostmasters.
494
00:27:08,281 --> 00:27:10,041
You have broken your word
to Parliament.
495
00:27:12,721 --> 00:27:14,641
ARBUTHNOT ON RADIO: The Post Office
has broken its word
496
00:27:14,761 --> 00:27:15,921
to members of Parliament
497
00:27:16,041 --> 00:27:17,961
in so many different respects.
498
00:27:18,081 --> 00:27:21,321
It may, of course, be that the trade
of Subpostmastering
499
00:27:21,441 --> 00:27:24,401
was infiltrated
by a sudden rash of criminals.
500
00:27:24,521 --> 00:27:25,960
I have met a lot of these people
501
00:27:26,080 --> 00:27:29,560
and I personally do not believe it.
502
00:27:29,680 --> 00:27:32,120
Frankly, I no longer trust
the Post Office
503
00:27:32,240 --> 00:27:34,920
and will not
be negotiating with it further.
504
00:27:35,040 --> 00:27:37,600
It has spent public money
on a mediation scheme
505
00:27:37,720 --> 00:27:40,120
that it has set out to sabotage.
506
00:27:41,280 --> 00:27:43,800
He says he can get some interest
from the select committee.
507
00:27:43,920 --> 00:27:46,760
Oh, not another talking shop.
508
00:27:46,880 --> 00:27:49,320
Personally,
I'm looking forward to it.
509
00:27:49,440 --> 00:27:50,680
Probably more than Paula.
510
00:27:51,560 --> 00:27:55,680
Is it possible to access the system
remotely or not?
511
00:27:55,800 --> 00:27:57,920
I hope it is that we know
it is not possible
512
00:27:58,040 --> 00:28:00,200
and that we're able
to explain why that is.
513
00:28:00,320 --> 00:28:03,760
I need to be able to say,
"No, it is not possible
514
00:28:03,880 --> 00:28:06,720
"and we're sure of this
because of xxx."
515
00:28:06,840 --> 00:28:08,000
I need the facts.
516
00:28:09,680 --> 00:28:10,960
(INDISTINCT CHATTER)
517
00:28:12,920 --> 00:28:14,080
That's Paula.
518
00:28:15,720 --> 00:28:16,920
JO: She looks very smart.
519
00:28:17,640 --> 00:28:18,760
Very corporate.
520
00:28:21,000 --> 00:28:21,920
Who's the other one?
521
00:28:23,319 --> 00:28:25,319
Angela van den Bogerd.
522
00:28:25,439 --> 00:28:26,839
The gruesome twosome.
523
00:28:28,159 --> 00:28:30,239
Don't they have any blokes
at the Post Office?
524
00:28:32,319 --> 00:28:35,359
I have spent a lot
of the past 12 months...
525
00:28:35,479 --> 00:28:36,479
Yes.
Come on, Bob.
526
00:28:36,599 --> 00:28:40,319
..requesting access to documents
that have been challenged.
527
00:28:40,439 --> 00:28:41,999
One issue we're looking into
528
00:28:42,119 --> 00:28:45,319
relates to Fujitsu's office
in Bracknell.
529
00:28:45,439 --> 00:28:48,319
Now, we first requested documents
relating to that
530
00:28:48,439 --> 00:28:50,599
almost two years ago.
531
00:28:50,719 --> 00:28:53,919
And we have still not been provided
with those documents.
532
00:28:54,039 --> 00:28:55,759
May I respond?
533
00:28:55,879 --> 00:28:58,639
We did provide one year's worth
of emails
534
00:28:58,759 --> 00:29:01,039
that Second Sight requested.
535
00:29:01,159 --> 00:29:03,559
Unfortunately, those emails
that were provided
536
00:29:03,679 --> 00:29:05,479
were for the wrong year.
537
00:29:05,599 --> 00:29:08,759
That seems to me an amazing error.
538
00:29:08,879 --> 00:29:10,439
Are there any other issues?
539
00:29:10,559 --> 00:29:13,199
Probably most important
would be full access
540
00:29:13,319 --> 00:29:16,759
to the legal and prosecution files
held by Post Office.
541
00:29:16,879 --> 00:29:20,158
Paula, why don't you
make those files available?
542
00:29:20,278 --> 00:29:21,798
What's the problem?
543
00:29:21,918 --> 00:29:23,878
The point I want to pick up first,
if I may...
544
00:29:23,998 --> 00:29:25,918
No, no.
Answer my question.
545
00:29:28,118 --> 00:29:30,638
It is the first time, personally,
that I've heard that.
546
00:29:30,758 --> 00:29:32,318
I'm happy to go away
and have a look.
547
00:29:32,438 --> 00:29:35,038
They've been told
that under no circumstances
548
00:29:35,158 --> 00:29:37,158
could they be given those files.
549
00:29:37,278 --> 00:29:38,598
Is that right or wrong?
550
00:29:38,718 --> 00:29:39,758
I...
551
00:29:39,878 --> 00:29:41,198
..I do not recall that.
552
00:29:41,318 --> 00:29:43,838
No.
And you could piss right off.
553
00:29:43,958 --> 00:29:46,358
It sounds to me like a shambles.
554
00:29:47,638 --> 00:29:48,758
We are hearing from Bob,
555
00:29:48,878 --> 00:29:50,998
that your organisation
has been obstructive
556
00:29:51,118 --> 00:29:52,638
to his independent work.
557
00:29:52,758 --> 00:29:54,158
Is that right or wrong?
558
00:29:54,278 --> 00:29:56,678
We have provided
for every single case,
559
00:29:56,798 --> 00:29:59,558
detailed, thorough,
independent investigation...
560
00:29:59,678 --> 00:30:00,598
Let me stop you there.
561
00:30:00,718 --> 00:30:03,398
We've just heard from Bob,
who is independent,
562
00:30:03,518 --> 00:30:04,798
that you have not.
563
00:30:04,918 --> 00:30:07,158
You are the head
of the organisation.
564
00:30:07,278 --> 00:30:08,758
Will you provide the information?
565
00:30:08,878 --> 00:30:09,998
Yes or no?
566
00:30:10,118 --> 00:30:11,358
This is the first time
567
00:30:11,478 --> 00:30:13,398
that I have been asked
for this information.
568
00:30:13,518 --> 00:30:15,078
Yes or no?
I am not aware...
569
00:30:15,198 --> 00:30:17,197
Will you provide it?
Yes or no?
570
00:30:17,317 --> 00:30:18,757
Give me a simple answer.
571
00:30:18,877 --> 00:30:20,317
Yes or no?
572
00:30:20,437 --> 00:30:22,477
I am not prepared,
on behalf of the Post Office
573
00:30:22,597 --> 00:30:24,317
to give...
Right, I think I've got my answer,
574
00:30:24,437 --> 00:30:25,357
you won't provide it.
575
00:30:25,477 --> 00:30:26,957
No, you have not got your answer.
576
00:30:27,077 --> 00:30:28,597
You have not heard a yes or no.
577
00:30:28,717 --> 00:30:30,757
I am simply saying, at the moment,
578
00:30:30,877 --> 00:30:32,517
I am not able
to answer your question.
579
00:30:32,637 --> 00:30:34,477
Honestly,
I find it quite astonishing
580
00:30:34,597 --> 00:30:36,477
that you don't seem
to know anything
581
00:30:36,597 --> 00:30:38,677
about an issue
that is so politically
582
00:30:38,797 --> 00:30:40,037
and socially sensitive.
583
00:30:40,157 --> 00:30:42,157
I know a huge amount about this.
584
00:30:42,277 --> 00:30:44,277
I know the really important things
about it.
585
00:30:44,397 --> 00:30:46,917
You are the chief executive.
So the buck stops with you.
586
00:30:47,037 --> 00:30:48,317
It does stop with me.
587
00:30:48,437 --> 00:30:50,597
I am not denying at all
that there are problems.
588
00:30:50,717 --> 00:30:51,877
Of course, there are,
589
00:30:51,997 --> 00:30:54,117
there are problems
in any organisation.
590
00:30:54,237 --> 00:30:57,677
But this is about the reputation
of the Post Office.
591
00:30:57,797 --> 00:30:59,557
What?
No, it's not.
592
00:30:59,677 --> 00:31:01,757
It's about people's lives,
you moron.
593
00:31:03,597 --> 00:31:04,957
(INDISTINCT CHATTER)
594
00:31:10,877 --> 00:31:12,517
Slaughtered her.
595
00:31:12,637 --> 00:31:13,717
Paula's face.
596
00:31:13,836 --> 00:31:15,676
She had no idea what just happened.
597
00:31:16,716 --> 00:31:19,636
Gina Griffiths has pulled out
of the mediation scheme.
598
00:31:19,756 --> 00:31:21,236
Well, that can't be right.
599
00:31:21,356 --> 00:31:22,636
Alan would have known that.
600
00:31:22,756 --> 00:31:25,116
Unless they went to her
behind our backs.
601
00:31:25,236 --> 00:31:26,836
And what kind of people
go back on a promise
602
00:31:26,956 --> 00:31:28,236
to a grieving widow?
603
00:31:30,476 --> 00:31:32,116
It's not a huge amount of money.
604
00:31:33,356 --> 00:31:35,756
Not, you know, life-changing.
605
00:31:35,876 --> 00:31:39,596
And in return,
you had to pull out of mediation?
606
00:31:39,716 --> 00:31:42,276
I've got nothing coming in, Alan.
607
00:31:42,396 --> 00:31:44,316
I was gonna have to sell the house
just to live.
608
00:31:45,836 --> 00:31:50,196
I imagine they also got you
to sign a non-disclosure agreement?
609
00:31:50,316 --> 00:31:53,556
Promising not to talk to anyone
about Martin's case?
610
00:31:53,676 --> 00:31:55,236
I shouldn't even be speaking to you.
611
00:31:56,756 --> 00:31:57,796
They rang up, Alan.
612
00:31:57,916 --> 00:31:59,556
They said it was a one day offer.
613
00:31:59,676 --> 00:32:01,876
If I didn't say yes
by the end of the day then...
614
00:32:05,236 --> 00:32:06,596
I'm sorry.
615
00:32:06,716 --> 00:32:08,916
It's alright, really.
616
00:32:09,036 --> 00:32:10,196
I understand.
617
00:32:10,316 --> 00:32:13,235
(SLOW PACED MUSIC)
618
00:32:14,875 --> 00:32:15,875
I don't blame you.
619
00:32:18,555 --> 00:32:20,755
When Angela came to see me...
620
00:32:20,875 --> 00:32:22,875
Angela van den Bogerd came here?
621
00:32:22,995 --> 00:32:25,235
She was nice, I thought.
622
00:32:26,315 --> 00:32:27,435
Kind.
623
00:32:28,995 --> 00:32:31,035
Though I don't know
about any of them.
624
00:32:31,155 --> 00:32:32,835
I think you just...
625
00:32:32,955 --> 00:32:36,875
We just cling to a notion,
don't we?
626
00:32:39,315 --> 00:32:41,035
That people can't be that bad.
627
00:32:45,371 --> 00:32:46,531
(BIRDS CHIRPING)
628
00:32:48,491 --> 00:32:50,691
(KEYBOARD CLICKING)
629
00:32:50,811 --> 00:32:52,410
(PHONE RINGING)
630
00:32:56,610 --> 00:32:57,530
(PHONE CONTINUES RINGING)
631
00:32:58,650 --> 00:32:59,650
(BEEP)
632
00:32:59,770 --> 00:33:00,770
ANGELA ON THE PHONE: Alan?
633
00:33:02,410 --> 00:33:03,410
Hello, Angela.
634
00:33:03,530 --> 00:33:04,730
Ah, good news.
635
00:33:06,010 --> 00:33:07,569
No more reports for Bob to write,
636
00:33:07,689 --> 00:33:09,809
no more need for you
to trail down to London.
637
00:33:09,929 --> 00:33:11,409
No more working group meetings.
638
00:33:11,529 --> 00:33:13,009
A new way forward.
639
00:33:14,209 --> 00:33:16,969
You're closing down
the mediation scheme.
640
00:33:17,089 --> 00:33:18,249
No, no, no.
No, no.
641
00:33:18,369 --> 00:33:19,889
No, not closing it down.
642
00:33:20,009 --> 00:33:22,768
We're simplifying it.
643
00:33:22,888 --> 00:33:25,008
We're taking it in-house.
644
00:33:25,128 --> 00:33:26,848
We'll decide each case individually.
645
00:33:28,048 --> 00:33:29,928
Closing it down.
646
00:33:30,048 --> 00:33:30,968
After 18 months,
647
00:33:31,088 --> 00:33:33,368
it's in everyone's interests
to speed things along now,
648
00:33:33,488 --> 00:33:34,568
don't you think?
649
00:33:38,087 --> 00:33:40,807
Well, if that's what you want to do.
650
00:33:40,927 --> 00:33:42,207
Oh...
651
00:33:42,327 --> 00:33:43,367
..great.
652
00:33:44,767 --> 00:33:46,207
Well, good to talk.
653
00:33:46,327 --> 00:33:47,367
Bye, Alan.
654
00:33:47,487 --> 00:33:48,567
Goodbye, Angela.
655
00:33:49,847 --> 00:33:52,526
(BEEP)
656
00:33:59,246 --> 00:34:00,526
(MOUSE CLICKING)
657
00:34:02,766 --> 00:34:04,206
(BEEP)
658
00:34:04,326 --> 00:34:06,126
Oh, you sods.
659
00:34:07,445 --> 00:34:08,485
Suzanne?
660
00:34:11,885 --> 00:34:13,045
(FOOTSTEPS APPROACHING)
661
00:34:14,645 --> 00:34:16,085
(PHONE RINGING)
662
00:34:17,845 --> 00:34:19,445
(BEEP)
663
00:34:19,565 --> 00:34:21,285
I'm calling to tell you
664
00:34:21,405 --> 00:34:24,244
that I'm not allowed to talk to you
anymore.
665
00:34:24,364 --> 00:34:25,924
Sacked again, hey?
666
00:34:26,044 --> 00:34:27,364
That was quick.
667
00:34:27,484 --> 00:34:29,284
Well, I considered pointing out
that they're not allowed
668
00:34:29,404 --> 00:34:31,604
to just kick you and me
off the working group.
669
00:34:32,564 --> 00:34:35,324
Well, they're not allowed
to go around ruining people's lives
670
00:34:35,444 --> 00:34:36,604
or breaking their promises
671
00:34:36,724 --> 00:34:40,003
but since when
did that ever stop them?
672
00:34:40,123 --> 00:34:42,083
They're not just dropping us, Alan.
673
00:34:42,203 --> 00:34:44,123
They're rubbing our noses in it.
674
00:34:44,243 --> 00:34:45,323
They're making us destroy
675
00:34:45,443 --> 00:34:48,683
or return every single document
they gave us.
676
00:34:49,803 --> 00:34:51,683
The whole investigation,
677
00:34:51,803 --> 00:34:53,642
three years' work up in smoke.
678
00:34:55,802 --> 00:34:57,002
I'm so sorry, Alan.
679
00:34:57,122 --> 00:35:00,042
(SLOW PACED MUSIC)
680
00:35:01,322 --> 00:35:02,562
Nice knowing you, Bob.
681
00:35:05,042 --> 00:35:06,122
Yeah.
682
00:35:06,242 --> 00:35:07,881
Goodbye, Alan.
683
00:35:08,001 --> 00:35:09,081
Cheers.
684
00:35:09,201 --> 00:35:12,121
(SLOW PACED MUSIC)
685
00:35:15,881 --> 00:35:17,041
Love?
686
00:35:20,561 --> 00:35:21,721
(SNIFFLES)
687
00:35:24,200 --> 00:35:25,480
Oh, there you are.
688
00:35:26,800 --> 00:35:29,920
They're going ahead without me,
without Bob,
689
00:35:30,040 --> 00:35:32,080
without anyone
fighting our members' corner.
690
00:35:33,680 --> 00:35:34,880
I did look at paint charts
691
00:35:35,000 --> 00:35:37,439
but in the end,
I think I just want white.
692
00:35:38,839 --> 00:35:40,039
I'll get it done this weekend...
693
00:35:41,719 --> 00:35:42,879
..that'll take my mind off it.
694
00:35:44,239 --> 00:35:45,239
Your what?
695
00:35:48,399 --> 00:35:49,679
Yeah, so...
696
00:35:49,799 --> 00:35:51,039
(SIGHS)
697
00:35:53,118 --> 00:35:55,118
..tests came back positive.
(SIGHS)
698
00:35:55,238 --> 00:35:58,158
(SLOW PACED MUSIC)
699
00:36:00,478 --> 00:36:02,918
Hardly time to catch a cold,
is there?
700
00:36:03,038 --> 00:36:04,198
Let alone get cancer.
701
00:36:04,318 --> 00:36:07,237
(SLOW PACED MUSIC)
702
00:36:12,437 --> 00:36:14,037
You'll outlive me.
703
00:36:17,317 --> 00:36:18,557
Yep.
704
00:36:21,437 --> 00:36:22,356
They'll operate...
705
00:36:24,036 --> 00:36:26,716
..it'll be fine, I'll live.
706
00:36:26,836 --> 00:36:27,756
I want to live.
707
00:36:28,836 --> 00:36:30,596
I have to...
708
00:36:30,716 --> 00:36:32,956
..see some bastards go to prison.
709
00:36:33,076 --> 00:36:34,196
(SNIFFLES)
710
00:36:34,316 --> 00:36:37,235
(SLOW PACED MUSIC)
711
00:36:40,955 --> 00:36:42,315
I'll put the kettle on.
712
00:36:42,435 --> 00:36:45,355
(SLOW PACED MUSIC)
713
00:36:52,354 --> 00:36:55,274
(INDISTINCT CHATTER)
714
00:36:56,794 --> 00:36:58,114
(TELEPHONE RINGING IN THE BACKGROUND)
715
00:36:58,234 --> 00:36:59,514
(BEEPING)
716
00:37:01,034 --> 00:37:02,274
(BEEPING)
717
00:37:03,914 --> 00:37:05,034
(PAPER RATTLING)
718
00:37:07,353 --> 00:37:08,793
Mm.
719
00:37:08,913 --> 00:37:10,033
Still here then?
720
00:37:10,153 --> 00:37:11,833
(BEEP)
721
00:37:11,953 --> 00:37:13,433
Tough old bird.
722
00:37:13,553 --> 00:37:15,113
(BEEP)
723
00:37:15,233 --> 00:37:16,993
(TELEPHONE RINGING IN THE BACKGROUND)
724
00:37:17,113 --> 00:37:18,433
I've...
725
00:37:19,313 --> 00:37:20,993
(BEEP)
726
00:37:21,113 --> 00:37:22,392
..I've been thinking.
727
00:37:22,512 --> 00:37:24,192
Oh, god.
728
00:37:24,312 --> 00:37:26,032
No, no.
729
00:37:26,152 --> 00:37:27,952
(BEEP)
730
00:37:28,072 --> 00:37:32,392
If we can't find a lawyer by,
I don't know, December?
731
00:37:33,992 --> 00:37:36,192
Maybe it's time to call it a day.
732
00:37:36,312 --> 00:37:37,551
(BEEP)
733
00:37:38,711 --> 00:37:40,391
(BEEP)
734
00:37:40,511 --> 00:37:43,111
You once said to me
if I ever start talking
735
00:37:43,231 --> 00:37:45,151
about giving up...
That was then.
736
00:37:45,271 --> 00:37:46,191
(BEEP)
737
00:37:46,311 --> 00:37:48,991
Don't you dare
give up on account of me, Alan.
738
00:37:49,111 --> 00:37:50,671
Oh, I'm not.
739
00:37:50,791 --> 00:37:52,390
It's just, you know...
740
00:37:54,310 --> 00:37:56,790
12 years is long enough
741
00:37:56,910 --> 00:37:59,430
to keep banging my head
against a brick wall.
742
00:38:00,550 --> 00:38:03,350
Don't you dare.
743
00:38:03,470 --> 00:38:05,550
'Cause that would mean
the last 12 years of my life
744
00:38:05,670 --> 00:38:06,989
meant nothing too.
745
00:38:07,109 --> 00:38:08,909
(BEEP)
746
00:38:09,029 --> 00:38:10,229
OK.
747
00:38:11,709 --> 00:38:13,949
New plan, then.
748
00:38:14,069 --> 00:38:16,629
Maybe you could have fought me
a bit harder there.
749
00:38:16,749 --> 00:38:20,069
What about if we all apply,
all of us,
750
00:38:20,189 --> 00:38:23,788
to see everything
the Post Office has got on us.
751
00:38:23,908 --> 00:38:28,588
Horizon logs, investigation reports,
accounts, all of it
752
00:38:28,708 --> 00:38:29,908
and...
753
00:38:30,028 --> 00:38:32,548
..and then if we can see them,
we can...
754
00:38:32,668 --> 00:38:33,988
(ALAN MUFFLED)
755
00:38:34,108 --> 00:38:37,027
(INSTRUMENTAL MUSIC)
756
00:38:37,147 --> 00:38:38,467
(INDISTINCT CHATTER)
757
00:38:38,587 --> 00:38:40,427
You have a lovely day
758
00:38:40,547 --> 00:38:42,947
and don't dawdle
when Mummy comes to pick you up.
759
00:38:43,067 --> 00:38:44,467
(CHILDREN SHOUTING)
760
00:38:44,587 --> 00:38:46,667
Are you going to come in
and help?
761
00:38:46,787 --> 00:38:48,027
No, darling, not today.
762
00:38:48,147 --> 00:38:49,347
(CHILDREN SHOUTING)
763
00:38:50,587 --> 00:38:51,666
Bye-bye, Joshua.
764
00:38:53,186 --> 00:38:54,306
Granny Jo loves you.
765
00:38:56,186 --> 00:38:57,266
Bye-bye.
766
00:38:57,386 --> 00:38:59,066
(CHILDREN SHOUTING)
767
00:38:59,186 --> 00:39:00,466
You were only
going to be helping them
768
00:39:00,586 --> 00:39:02,146
make paper hats.
769
00:39:02,266 --> 00:39:03,666
It's not the school's fault.
770
00:39:05,346 --> 00:39:07,425
They can't let me
be alone with the children
771
00:39:07,545 --> 00:39:09,185
when they know
I've got a criminal record.
772
00:39:10,665 --> 00:39:12,265
Oh, god.
773
00:39:12,385 --> 00:39:13,505
(BELL CHIMES)
774
00:39:13,625 --> 00:39:15,665
Come on then.
Will you stop it?
775
00:39:21,001 --> 00:39:22,441
(TV PLAYING IN THE BACKGROUND)
776
00:39:22,561 --> 00:39:23,641
(SUZANNE SNIFFLES)
777
00:39:25,560 --> 00:39:26,880
(SUZANNE EXCLAIMS)
778
00:39:28,640 --> 00:39:29,560
Hey.
(SUZANNE SIGHS)
779
00:39:30,600 --> 00:39:32,080
This alright?
780
00:39:32,200 --> 00:39:34,200
Yeah, it's fine.
781
00:39:34,320 --> 00:39:36,040
I love a toast-based meal.
782
00:39:36,160 --> 00:39:37,399
(TV PLAYING IN THE BACKGROUND)
783
00:39:40,479 --> 00:39:41,399
(SNIFFLES)
784
00:39:42,679 --> 00:39:44,559
(TV PLAYING IN THE BACKGROUND)
785
00:39:44,679 --> 00:39:45,799
Are you alright?
786
00:39:45,919 --> 00:39:47,159
(TV PLAYING IN THE BACKGROUND)
787
00:39:47,279 --> 00:39:48,959
Yeah.
788
00:39:49,079 --> 00:39:50,798
Never was any good to me, was it?
789
00:39:50,918 --> 00:39:53,078
All that defective equipment.
790
00:39:53,198 --> 00:39:55,358
Never did manage
to pop any babies out of it.
791
00:39:56,958 --> 00:39:57,958
And, you know...
792
00:39:59,118 --> 00:40:01,918
..when you think about the life
we ended up having...
793
00:40:03,357 --> 00:40:06,157
Maybe it's OK
when children never came along?
794
00:40:06,277 --> 00:40:07,517
(TV PLAYING IN THE BACKGROUND)
795
00:40:07,637 --> 00:40:10,557
(SLOW PACED INSTRUMENTAL MUSIC)
796
00:40:12,877 --> 00:40:14,317
(TV PLAYING IN THE BACKGROUND)
797
00:40:18,756 --> 00:40:19,956
I'm here.
Sorry.
798
00:40:21,156 --> 00:40:23,356
I think this might be
what I've been waiting for.
799
00:40:23,476 --> 00:40:25,756
Exciting.
POSTMAN: Signature there, please.
800
00:40:25,876 --> 00:40:27,236
(BIRDS CHIRPING)
801
00:40:29,035 --> 00:40:29,955
Cheers.
802
00:40:30,075 --> 00:40:31,395
JO ON THE PHONE:
Do they think we're idiots or what?
803
00:40:31,515 --> 00:40:34,835
146 pages blacked out
is ridiculous.
804
00:40:34,955 --> 00:40:39,915
Can you make any sense
of exactly what's been redacted?
805
00:40:40,035 --> 00:40:41,474
No, I can't tell,
it's all black.
806
00:40:41,594 --> 00:40:43,474
But I'll tell you
what's definitely not there.
807
00:40:43,594 --> 00:40:45,674
The memo from my investigator.
808
00:40:45,794 --> 00:40:48,274
The one where he admitted
there's no evidence against me,
809
00:40:48,394 --> 00:40:50,474
the one that proves
it's a miscarriage of justice.
810
00:40:51,914 --> 00:40:52,953
Ridiculous.
811
00:40:53,073 --> 00:40:54,513
(BIRDS CHIRPING)
812
00:40:54,633 --> 00:40:57,473
ARBUTHNOT: The Subpostmasters
applied to see this information,
813
00:40:57,593 --> 00:40:58,633
as is their right
814
00:40:58,753 --> 00:41:01,193
and the Post Office think
they can just refuse to share it.
815
00:41:01,313 --> 00:41:03,353
It's simply inexplicable.
816
00:41:03,473 --> 00:41:05,632
What the Post Office is saying
is this,
817
00:41:05,752 --> 00:41:07,632
that there have been
about 500,000 users
818
00:41:07,752 --> 00:41:09,192
of the Horizon system
819
00:41:09,312 --> 00:41:11,032
since it was introduced
in 2001,
820
00:41:11,152 --> 00:41:13,152
involved in Post Office business
821
00:41:13,272 --> 00:41:15,992
and that only a 150 people
822
00:41:16,112 --> 00:41:18,271
have applied to the mediation scheme
823
00:41:18,391 --> 00:41:21,311
for events
spanning more than a decade.
824
00:41:21,431 --> 00:41:24,511
The Post Office is saying
that the idea
825
00:41:24,631 --> 00:41:28,111
that there is widespread unfairness
is simply not true.
826
00:41:28,231 --> 00:41:29,551
Well, I would disagree.
827
00:41:29,671 --> 00:41:32,550
These are people who have been
pillars of the community
828
00:41:32,670 --> 00:41:35,270
who've had their reputations
dragged through the mud,
829
00:41:35,390 --> 00:41:37,590
who've been sent to prison,
some of them.
830
00:41:37,710 --> 00:41:40,550
And I understand that at least one
has committed suicide.
831
00:41:42,310 --> 00:41:44,109
And Mrs Hamilton,
832
00:41:44,229 --> 00:41:47,869
you believe
that you have done nothing wrong?
833
00:41:47,989 --> 00:41:49,749
I have done nothing wrong.
834
00:41:51,069 --> 00:41:54,149
I did not take a penny
from the Post Office.
835
00:41:54,269 --> 00:41:56,508
But unfortunately,
the contract which runs...
836
00:41:56,628 --> 00:41:59,508
Excuse me,
could you just turn the radio up?
837
00:41:59,628 --> 00:42:00,548
Thanks.
838
00:42:00,668 --> 00:42:02,308
..which many of us in the Justice
for Subpostmasters Alliance
839
00:42:02,428 --> 00:42:03,748
didn't receive a copy of,
840
00:42:03,868 --> 00:42:05,108
says quite clearly,
841
00:42:05,228 --> 00:42:07,548
the postmaster
is contractually responsible
842
00:42:07,668 --> 00:42:09,347
for the losses.
That's great.
843
00:42:09,467 --> 00:42:12,067
We did ask the Post Office
for an interview.
844
00:42:12,187 --> 00:42:14,267
No one was available.
845
00:42:14,387 --> 00:42:17,307
(TENSE MUSIC)
846
00:42:17,427 --> 00:42:18,987
Alan Bates.
847
00:42:19,107 --> 00:42:23,346
Hi, Alan, my name's James Hartley,
I'm a solicitor.
848
00:42:23,466 --> 00:42:25,386
Yeah, I just heard
the Radio Four piece.
849
00:42:25,506 --> 00:42:26,826
I think I can help.
850
00:42:28,426 --> 00:42:30,706
I always say to lawyers,
851
00:42:30,826 --> 00:42:32,386
we're fighting a war
852
00:42:32,506 --> 00:42:35,105
against an enemy
owned by the British government.
853
00:42:35,225 --> 00:42:38,025
Which means they have mighty forces
854
00:42:38,145 --> 00:42:41,585
and bottomless pockets
funded by the taxpayer,
855
00:42:41,705 --> 00:42:44,585
while we're just
skint little people.
856
00:42:46,145 --> 00:42:50,144
Well, I specialise in contract law
857
00:42:50,264 --> 00:42:52,224
and this contract is...
858
00:42:53,504 --> 00:42:56,304
..114 pages of complete rubbish.
859
00:42:56,424 --> 00:42:59,024
I only got the two page version.
860
00:42:59,144 --> 00:43:00,863
It's unfair, it's out of date,
861
00:43:00,983 --> 00:43:03,823
it even says you're not allowed
to gamble on the premises.
862
00:43:03,943 --> 00:43:05,983
Yeah,
when we've got lottery terminals.
863
00:43:06,103 --> 00:43:09,423
Yeah, but, you know,
we all signed it
864
00:43:09,543 --> 00:43:11,063
or some version of it so...
865
00:43:11,183 --> 00:43:12,542
Well, yes, but...
866
00:43:13,942 --> 00:43:16,382
..a contract
that is not properly understood
867
00:43:16,502 --> 00:43:17,862
by both parties
868
00:43:17,982 --> 00:43:21,542
is not necessarily legally binding.
869
00:43:21,662 --> 00:43:22,582
OK.
870
00:43:22,702 --> 00:43:25,341
Look, I think it may be possible
871
00:43:25,461 --> 00:43:27,621
to raise the money
to fight them in a court.
872
00:43:28,781 --> 00:43:33,581
There are specialist funders
who are willing to take the risk
873
00:43:33,701 --> 00:43:36,021
but only if there are enough of you.
874
00:43:36,141 --> 00:43:39,620
We had 130 applicants
to the mediation scheme
875
00:43:39,740 --> 00:43:41,660
before the Post Office
destroyed it.
876
00:43:41,780 --> 00:43:42,900
Hmm.
877
00:43:45,380 --> 00:43:48,340
Well, how many would you need?
878
00:43:48,460 --> 00:43:49,660
At least 500.
879
00:43:49,780 --> 00:43:52,699
(SLOW PACED INSTRUMENTAL MUSIC)
880
00:43:54,379 --> 00:43:57,419
Well, I can do that.
881
00:43:57,539 --> 00:44:00,459
(SLOW PACED INSTRUMENTAL MUSIC)
882
00:44:05,018 --> 00:44:07,938
(UPBEAT MUSIC)
883
00:44:11,218 --> 00:44:13,258
(PHONE RINGING)
884
00:44:13,378 --> 00:44:14,858
(BEEP)
Hello?
885
00:44:16,137 --> 00:44:17,657
RICHARD ON THE PHONE:
Is that Alan Bates?
886
00:44:17,777 --> 00:44:19,017
Yeah, who's this?
887
00:44:20,097 --> 00:44:21,857
I worked at Fujitsu.
888
00:44:21,977 --> 00:44:23,897
In technical support.
889
00:44:24,017 --> 00:44:26,217
I was gonna call you yesterday
but I wanted to...
890
00:44:26,337 --> 00:44:28,416
(LINE BREAKING)
891
00:44:28,536 --> 00:44:29,776
Hang on, hang on.
892
00:44:29,896 --> 00:44:30,816
You're breaking up.
893
00:44:30,936 --> 00:44:32,176
I'm going to pull over.
894
00:44:32,296 --> 00:44:35,216
(SLOW PACED INSTRUMENTAL MUSIC)
895
00:44:41,895 --> 00:44:43,135
Hello?
896
00:44:43,255 --> 00:44:46,175
(SLOW PACED INSTRUMENTAL MUSIC)
897
00:44:49,935 --> 00:44:50,975
(CAR DOOR CLOSES)
898
00:44:51,095 --> 00:44:54,014
(DRAMATIC MUSIC)
899
00:44:56,414 --> 00:44:58,414
(SHEEP BLEATING)
900
00:44:58,534 --> 00:44:59,654
(PHONE RINGING)
901
00:44:59,774 --> 00:45:00,774
Hello?
902
00:45:01,894 --> 00:45:02,854
Sorry, I got cut off.
903
00:45:02,974 --> 00:45:05,094
No, no, I lost you.
904
00:45:06,493 --> 00:45:08,133
I don't want anyone
knowing I'm talking to you.
905
00:45:09,213 --> 00:45:11,053
Of course, I understand.
906
00:45:12,173 --> 00:45:14,333
But they're lying, that's the point.
907
00:45:15,413 --> 00:45:17,613
They say there's no remote access
to branch accounts
908
00:45:17,733 --> 00:45:20,132
but there was a whole room
909
00:45:20,252 --> 00:45:22,252
full of us inside Fujitsu.
910
00:45:22,372 --> 00:45:23,492
Working overnights,
911
00:45:23,612 --> 00:45:26,572
doing thousands of corrections
on Horizon
912
00:45:26,692 --> 00:45:29,012
while the postmasters slept.
913
00:45:29,132 --> 00:45:30,972
Nobody's gonna admit it,
obviously.
914
00:45:32,131 --> 00:45:33,411
Are you still there?
915
00:45:33,531 --> 00:45:38,091
Yes.
Sorry, just getting comfortable.
916
00:45:38,211 --> 00:45:39,811
Please, go on.
917
00:45:39,931 --> 00:45:42,411
We were just constantly
firefighting.
918
00:45:42,531 --> 00:45:45,250
Coding errors, bugs,
data corruption.
919
00:45:45,370 --> 00:45:47,210
Horizon was much worse
than I thought.
920
00:45:47,330 --> 00:45:49,890
It was shocking,
it needed scrapping really.
921
00:45:50,010 --> 00:45:51,250
It was hard...
(VOICE FADES OUT)
98008
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