Original subtitles

(INSTRUMENTAL MUSIC)

I just think you made a mistake, Sam.

I know but they said if I pleaded guilty

I could have the shop back.

How is that ever gonna work?

You'll be a convicted criminal.

Look!

I'm your husband

and I have to read about this in the newspaper!

I was on my own in the interview.

And I thought I was doing the right thing.

Jas, please!

You're an innocent woman!

You should have pleaded not guilty, like we agreed.

Come on, we're gonna be late. They'll have started without us.

It was unbelievable.

The lowest day of my life.

Um, hi.

Er, sorry we're late, um, we got a bit lost.

Sorry.

Are you... are you... Is this...

We're all former subpostmasters.

Come in, it's OK.

Please, find a seat.

Er, er, I'm Jas Singh.

I'm Sam from Walsall. Yeah, Walsall.

Well, we're all sharing our stories.

I don't know if you want to... Go on, Sam. Go on.

I had no problems

till they sent us a new Horizon PIN pad.

They just won't have it

that there's something wrong with the thing.

They say I'm piggybacking.

Going into the till to pay out a pension with one hand

and paying myself with the other.

I'm guessing they also said

you were the only ones having these problems?

Yeah, and I'm guessing they said the same to everyone else

in this room, right?

I'm such a fool I believed them!

I believed them

when they said, just confess you took that 5,000 pounds, Sam,

and you'll be back in your shop tomorrow.

You shouldn't have done that!

It was...it was the new PIN pad, it wasn't your fault.

It...it wasn't her fault.

Actually, I pleaded guilty too.

So, did I. What, you did?

I can't believe it.

I...I thought we were on our own, you know?

Not anymore.

I'm a mother.

I don't wanna go to prison.

No, we're changing your plea.

OK? You're not guilty.

And this time I am coming to court with you.

Hey, now if you're thinking of going to court...

just be careful.

Well, there are people here who've done time.

We...we've all lost our businesses and our savings.

The question is what are we going to do about it?

(INSTRUMENTAL MUSIC)

MPs. Neither use nor ornament.

Mum, stop it! Be nice.

At least he's taken the trouble to turn up.

Um, Mrs Hamilton? That's me!

James Arbuthnot.

Thank you for coming. My pleasure.

Do come in. Jo's mum.

Hello.

So, one way or another,

we're all fighting back every way we can.

We're even thinking about suing the Post Office.

I'd like to see you try with no money!

Well, it's a good job talking to your MP

costs absolutely nothing!

Is this homemade?

Well, it looks delicious. Thank you, I will.

We thought, maybe, you could talk to the government or something?

Yes, indeed!

There are two other cases in my constituency alone.

Wow. Really?

It's very odd, isn't it?

I mean, the Post Office is a national institution.

You'd think you could trust them to listen to their own people.

Personally, Mr Arbuthnot... James, please.

..I wouldn't trust them as far as I could throw them.

I'm going to ask around the House,

see how many Members are hearing similar stories.

Make an approach to Post Office management

at the highest level.

I think I feel a campaign coming on!

Oh, that's lovely.

And so my client Mrs Kaur

seeks permission to change her plea to not guilty.

This is because she had no solicitor with her

during her interview under caution.

And because there is also a technical issue,

which you may consider requires expert evidence,

concerning a PIN pad.

I can't see anything here.

Her PIN pad was faulty! Quiet, please!

Very well, Mrs Kaur, I vacate your plea.

How do you now plead?

Not guilty.

(SNIFFLES)

Is that him?

The so-called trade unionist.

He's got a bloody nerve. Federation man.

A Federation man who calls out of nowhere.

How do we know we can trust him?

We don't.

Michael. Hi, Alan.

You found us then? Yeah.

I've never even heard of Fenny Compton.

Alright, everyone, shall we make a start?

Shall we make a start? Thanks.

Right.

So, welcome to the second meeting

of the Justice for Subpostmasters Alliance.

Now, before we get on to our campaign update,

er, we have a guest who'd like permission to speak.

This is Michael Rudkin, friends,

an Executive Officer

of the National Federation for Subpostmasters.

Not anymore. The Federation?

You know that the Federation sent me back my membership fee,

said they wouldn't represent me.

They told me to get a good criminal lawyer,

and that was the last I heard of them.

Our so-called union

has been in bed with the Post Office for years!

I can either leave by the way I came in

or I can tell you my story!

Up to you, pal.

You know, you think you're the little guys

facing up to one powerful enemy?

You're wrong.

Post Office don't make the computers, do they?

You know, they don't design the kit,

they don't write the software, they don't run the network.

That's Fujitsu, a multinational corporation.

Headquarters in Bracknell.

I've been there, I've seen what they can do.

Two years ago, I got myself an invitation to Fujitsu

to sort out the issue

with the foreign exchange stock control

that we were all having problems with.

Hiya, Mike Rudkin to see George Delph.

Thanks, mate.

19th of August 2008.

Cheers. Thanks, mate.

Mr Rudkin?

George Delph. Hi.

Hi. It's good to meet you. And you.

Welcome to Fujitsu. Cheers.

If you'd like to follow me?

Horizon is the largest IT system in Europe,

we're very proud of that.

Outside the military, that is.

It cost a billion pounds.

We rolled out 40,000 terminals to your members.

So, this accounts

for all the James Bond stuff, does it?

All I'm expecting is they'll give me a bit of training I can pass on.

Oh, right.

State of the art everything?

That must be why a lot of my members have been complaining

about your rubbish foreign exchange stock control.

We can help!

A lot of my members have been losing money.

Oh, the bottom line! Me included.

Meet your friendly Covert Operations Team.

I get in there

and this guy sits me down at a Horizon terminal.

Alright, so, easiest way to help

is if I just show you

how to adjust your stock control manually.

And I said to him, is this live?

Sure. Look at the clock.

So, if I start by adjusting this from sterling to Euros...

And I said to him,

"You're inside some subpostmaster's Horizon.

And he doesn't know?"

He said "Yeah.

Yeah, I am".

How else am I gonna show you how to do this?

And then, right in front of my eyes,

he starts changing the subpostmaster's figures.

Excuse me, I've been telling my members for years,

no-one else has access to their branch accounts.

Er, OK, well, um, I'd better put the figures

back the way they were then or they won't balance tonight.

Ladies and gentlemen, you know what this means.

It means they can sneak in behind your back,

change your figures, bugger off, and leave with no trace.

It's remote access.

Well, that makes sense.

It's how they send updates and bug fixes.

No, no, no.

The helpline, they said that... they said that was impossible.

They said that the branch accounts were totally secure,

that's what they told me.

They lied.

But if they're getting into our accounts

and messing about in there...

Then it's a bit rich for them to claim

that we have 100% responsibility when money goes missing.

Exactly! Yeah.

So, I drive home from Fujitsu.

The next morning, I wake up

and my wife is stood at the foot of our bed

and there's an auditor beside her.

Your post office is now 44,000 pounds in deficit,

says he.

Coincidence?

Revenge?

My wife ran the post office

when I was away on Federation business,

so although I was the subpostmaster...

my poor wife...

is now a convicted criminal.

You're welcome.

Wait!

Mr Rudkin. Thank you.

Thank you.

Yeah, it won't do any good.

So, they punished him.

They punished him for standing up to them.

It's what they did to me.

They...they knew I had to fight them,

but they knew I didn't stand a chance.

They just did it to teach me a lesson.

To teach everyone in this room a lesson.

That's what we're up against.

That is what we're up against!

The Post Office are still investigating

so it's gonna take a bit longer

than we thought as it's now 36 charges.

How many? 36 charges.

No! No, no, that's totally wrong.

I've got the indictment right here, Jas.

It's definitely now 36 charges.

But it was... it was 19!

Where have all these new ones come from?

Sam.

I don't know. I don't remember.

And what about this? Her shortfall?

It's now 11,000. That's...that's more than doubled!

You're selling everyone stamps with a picture of the Queen on them.

And we love the Queen, don't we?

Is she alright?

Yeah, yeah, it's just all these delays,

they're doing both our heads in.

Jas, I think we should get a medical report.

When cases go on and on like this, it can be hard for the defendant.

She's fine.

I'll just go and see if they're ready for us.

(INSTRUMENTAL MUSIC)

Everyone's eyes are on me.

It's OK.

(LINE TRILLS)

Sam, can you get the phone?

(PHONE RINGS)

Hello? Oh! It's Jo.

Gosh, you had me worried there.

I'm just checking in on you. Are you OK?

I'm up and down.

Are you getting out at all?

Oh, I can't go out.

Not to the gurdwara and not even to the supermarket.

I see people I know,

and sometimes they look surprised to see me,

and I wonder...

do they think I've gone to prison already.

Oh, Sam.

If I just had the money for a stupid train ticket...

I wouldn't be much fun for you, Jo.

Oh, god!

Sam? What Is It?

It's OK...it's OK. I'm alright, Jo.

It's just the postman.

Every time the door goes I think it's them come to get me.

Oh...

Oh, you poor thing.

I had no idea this was happening to other people.

I thought I was the only one.

There were nights I was just sobbing.

I didn't know what to do, how to get out of this mess.

It sounds like it was very traumatic for you.

Well, it's not just me that it's traumatic for.

I just think that the Post Office

needs to investigate this.

There's just got to be something else going on

because it can't be happening to this many people.

Thank you. Jo was great!

She's a natural! (CHUCKLES)

Yeah, but who's listening?

So, Arbuthnot, how concerned are you

about these allegations against the Post Office?

I'm very concerned about this.

Cases seem to be cropping up all over the country.

Who knew a Tory MP could be so nice!

The Post Office have been I think pretty hardnosed

in the way they've taken the cases to court...

Trouble is, nobody watches local news.

..and I think their bosses need to think again

and be more sympathetic.

(PHONES RINGING)

(TENSE MUSIC)

(MURMURS)

There are a tiny number of ex-subpostmasters

who appear to be making distinct allegations

with respect to the operation of the Horizon system.

But in two of the cases the individuals have in the past

pleaded guilty to false accounting.

I have written back to the Member of Parliament

making clear that Post Office Ltd

does not accept any of the allegations

that are being made

and will robustly defend its position

if any civil action is mounted against it.

Freedom of Information

just when you think you've cracked it,

they come up with a new trick to keep us in the dark!

Listen to this.

You're only allowed a question, to ask a question,

that will take one person less than 18 hours to research.

I mean, what?

What do you think? Hey?

Trying to have a life here, Alan.

I just want to be able to take you

on holiday again, Suzanne.

You know, proper holiday abroad, not just camping.

And there's still half of Snowdonia waiting to be climbed.

A, the Post Office has taken all our money.

B, my knees are way too old for Snowdonia.

And C, you can't possibly go on holiday,

you're too busy campaigning morning noon and night.

This is all taking too long.

(WOMAN SPEAKS INDISTINCTLY ON TV)

Hiya, are you OK?

Sorry, I'm late.

Got held up, Sam.

Dev's gone to...

It's OK. Sam?

Sam? What...what have you...

Sam!

It's OK. It's OK. Sam, what have you done?

Why have you done this? Uh?

It's not fair...

Sam, look at me! What...

I had to do something.

999 emergency, which service do you require?

Yeah, I need an ambulance please!

It's 45 Falfield Road, Walsall WS2 9WB.

B for bravo.

I don't want to do it. They're here to help you.

Shh.

I tried everything, Jas!

I know, I know. I tried everything!

I know. I worked really...

It's OK, I'm here.

Hey, can you stop staring at us!

Just mind your own business!

Sam, come on. It's OK, Sam.

What's the next one?

Er, it's Candy. Candy.

OK, see if you can find it.

He's doing well, yeah.

He'll be doing Spelling Bee soon. (CHUCKLES)

Hey?

(DOOR KNOCKING)

Hello. Mr Singh?

Yeah, yeah.

Can I have a word?

Yeah, um, two minutes and then burgers, OK?

Hey, how are you doing?

I want to stress, she'll be sedated.

She won't feel anything.

ECT had a lot of bad press at one point

but we continue to find it very useful

in giving relief to patients as severely depressed as Saman.

And nothing else we've tried has worked, so...

Just don't go home and google it, Mr Singh.

We'll talk more later. Yeah.

(PENSIVE MUSIC)

Like you're not going to google it!

I know! It's mad.

But you know the worst thing, Jo?

If I'd have let her carry on pleading guilty

like she wanted to in the first place...

Alright, yeah, she might have gone to prison but...

she'd be out by now.

Oh, Jas...

My boy would have a mother.

And Sam would be free.

Treat.

(INSTRUMENTAL MUSIC)

The problem is relatively very small.

Very few complaints.

But this is a very serious matter for the Post Office

whose business rests on our reputation

for being trustworthy.

Well, we all represent constituents

who tell us that your helpline is of little value,

that the training you offer is minimal.

Angela is our Head of Network Services.

Thank you. Um...

Well, the helpline and support are there.

Now, whether the staff take it up or not,

that...that's another matter.

Mrs Vennells, is the Post Office saying

that Horizon is 100% foolproof?

Because that would make it the first perfect software system

ever implemented by government.

The system is robust.

Gentlemen, we have nothing to hide.

Indeed, we're ready to mount and fund an independent review.

Oh, that's marvellous!

And I'm sure Mr Bates

and the Justice for Subpostermasters Alliance

will be thrilled to get involved with that.

(TENSE MUSIC)

Bet you've missed me, Susan.

How is life in the sleepy old Post Office?

Sleepy? I wish.

High finance misses you, kid!

I'm a proud public servant now.

Well, I'll wager it's not half as much fun as your old life,

chasing down villains and fraudsters with me.

Susan?

Is that what we're doing here?

I don't know. That's why I hired you.

Ah.

Ah, Angela Van Den Bogerd is our Head of Network Services.

Bob Rutherford from Second Sight.

Angela, nice to meet you. Here to help.

We've pulled a dozen files for you to look at.

It's all the cases the MPs have been pushing.

Anything else you want though, we can provide.

Accounts, procedures, backgrounds.

I'll draw up a list.

And I'd like to visit Fujitsu in Bracknell.

No problem.

Oh... are...are you not staying?

Knowing you of old, Bob,

I imagine you're itching to get on the road.

Thank you, all.

Alan, you can't go and meet him on your own

because how will you know what to ask this investigator?

And because she's my neighbour

and she's really nice and she wants to help.

Kay Linnell.

Past master and liveryman.

Kay Linnell, forensic accountant!

Alan, bite her hand off!

Alan?

Alan Bates?

Kay Linnell.

Past Master and Liveryman

of the Worshipful Company of Arbitrators.

You've been looking me up!

And Board of the Inland Revenue's former Chief Prosecuting

and Investigating Accountant.

Now, that was a fun job.

Shall we?

May I underline that

although the Post Office has agreed to fund

this independent investigation,

Mr Rutherford's organisation, Second Sight,

will be working for us, the MPs, and therefore indirectly for you,

Justice for Subpostmasters Alliance.

So, Alan, Kay, what would you like to know?

Well, I'd like to know exactly

what makes you think you're qualified to do this job.

Well, I'm a forensic accountant of many years' experience...

I don't doubt your paper qualifications,

Mr Rutherford, I have them here in front of me.

But I see nothing to persuade me

that Second Sight is remotely capable

of producing a truly independent report.

One that's ready to bite the hand that feeds you.

Bob Rutherford is a Member of the Association

of Certified Fraud Examiners.

He has led hundreds of investigations

all over the world into banking fraud, corruption,

rogue traders, subprime mortgages...

Doesn't answer my question.

How can we be sure

you will investigate fairly and independently?

Because the people who suggested me know me of old.

And that they want to hire me

because they know what I like to do best.

Which is to clear innocent people who look guilty.

I still don't see how we can trust him

when he's taking Post Office money?

Well, you can't pay him!

I can't pay you either!

I'll help in my spare time.

What I really need is lawyers who'll work for nothing.

(LAUGHS)

One day, you'll find your precious lawyers

and we'll get this scandal into court.

But we'll need evidence

which mortals like us haven't a hope of getting our hands on.

But Bob's outfit, Second Sight,

they'll have access to seven years of raw data.

This Bob, he can't just look at individual cases, though.

He has to look at Horizon as a whole.

As a system.

Am I to take it you're happy to support his investigation?

Well, being as it's the only one we've got.

When I first came to the Post Office

they were introducing chip and PIN and it never worked properly.

The base unit, the Horizon computer,

whatever you call it, the thing that sits under the counter,

I thought of it as like an alien thing.

Sometimes engineers would come from Fujitsu

with their clever badges on.

Um, I never had any idea what they were doing.

This is probably a really stupid question, Bob.

There are no such things as stupid questions,

only stupid answers.

That 36,000 pounds I'm supposed to have lost,

where did it go?

I haven't got it.

So, who has?

(INSTRUMENTAL MUSIC)

I don't know but I'm gonna find out.

(INSTRUMENTAL MUSIC)

It's a Bed and Breakfast now.

We're private people, Bob.

This was our family home.

But the Post Office gave us no option,

no other way of making a living.

Thank you.

Cheers, love.

My wife has had it so much harder than me.

Susan was in charge

while I was away on Federation business.

She never told me so I had no idea she was in trouble...

even though at least half my work in the Federation

was Horizon related by then.

I said to her...

"You've ruined my fucking career.

You've destroyed our business."

Mr Rudkin, please don't feel obliged to...

I said...

I said I'd divorce her.

Now, they punished my wife, who never stole a penny piece...

just because I got inside Fujitsu

and saw something that I shouldn't have.

I think what I had was a computer bug.

They've called it a 'Callendar Square Bug',

I can't be sure.

But it was real, it was real. Other people had it.

You know, I tried... I tried to tell the court that...

I just kept sort of saying it wrong, and the more I tried, the more...

I can't explain it.

It was like...

I was on the edge of a great dark hole...

I was... I was just falling into it.

And the thing is, I knew that they were lying,

and I knew I was telling the truth.

And I just thought, this is British justice,

that's all I've got to do is tell the truth.

Ah.

I'm sorry!

Oh, no, no, no! Sorry...

I didn't want to upset you... God, no! Don't be.

..I was just trying to tell you...

No.

No, it's just the more of you people I meet,

the less I know how you're all still standing.

Yeah.

Susan!

Am I expecting you today?

We need to speak now.

Always good to see an old friend,

but I do have a diary.

Not today, you don't.

Lee Castleton.

You know, the one you hounded

all the way to the Royal Courts of Justice...

That was my predecessor.

..when you knew he didn't have any money?

You have humiliated him, you have bankrupted him.

And I don't get it.

Yes, I...I don't know why we did that.

Well, let me suggest two reasons.

One, you're stupid.

Or two, you want to rub his nose in the dirt,

use him to frighten off everyone else.

I wasn't even here then.

Oh, please. What is wrong with you people?

Are we ever to see the PIN pad

that Mrs Kaur alleges was responsible for her shortfalls?

Your Honour, I can now confirm

that Post Office Limited

is unable to produce the PIN pad in question.

Because?

I'm told it was sent away for repair

and has been reprogrammed.

So, it was faulty?

In those circumstances, your Honour,

the prosecution offers no evidence.

This matter has dragged on for three years.

I direct that a not guilty verdict

be entered on all 36 counts on the indictment.

Mrs Kaur, you are free to leave.

(INSTRUMENTAL MUSIC)

Court rise.

Hey. See, you were right.

It was faulty!

Sam, three years of our lives, but it's over now.

OK? No.

Because they won't ever put another picture in the paper,

will they, to say I'm innocent.

Come on.

We're making progress.

Now the investigation is properly up and running,

I just thought enough go-betweens,

thought it a good idea to bring you both together.

I do hope it's been useful for both of you.

Terrific idea. Thank you, James.

And, Alan, I do hope you will take away from this

a sure understanding

that Post Office is as fully committed as you are

to resolving this situation.

Thank you.

And, um, if there's anything else?

Er, no. I think...

Actually, er...

why are you only looking at 12 cases?

Well, they are the 12 cases

put forward by Members of Parliament.

All the cases where we are alert

to the possibility of a miscarriage of justice.

There are a lot more though, Paula.

Victims who were never charged with any criminal offence,

but perhaps your people haven't told you about that?

About all the destitution?

People sleeping in their cars, losing their house, their health?

Surely, you'd like to hear from them too?

Is that your throwaway exit line?

I'm just thinking, you know,

if you knew the full story

you wouldn't want that on your conscience so...

Well, shall I suggest a few names?

Well, yes, um...

good idea.

These are what I have here.

(PHONE RINGS)

Bob. Good to hear from you.

Hi there.

The day you went to Fujitsu,

are you sure it was the 19th of August?

2008. Yeah, never forget that.

The last day of our old life.

Michael, you're not down as a visitor

on their security logs.

The Post Office are denying that your visit ever happened.

Course they are. Can you prove it?

Michael, can you prove you were there?

Bob, it was four years ago!

I don't work for the Post Office anymore.

There we are!

Look at your new best friend pretending she can do a proper job.

It's lovely to be here, thank you.

Paula, how often do you get to visit

a place like this?

Probably once a month if I can.

Oh, puh-lease! What kind of reaction do you get?

I mean, you're the big boss. Do you think they get intimidated?

No, this is the post office!

I get treated the same as everybody else

and they tell me how it is.

And what's it like being the chief executive

of a major company?

Well, I think you can tell by the smile on my face

that it's...It's great.

Retail is detail... Shut up!

Shut up, you silly cow!

Come on, come and get your breakfast.

I shall present evidence to show

that the Post Office has made failures in support,

investigation, training

and I've found clear evidence of two bugs.

Two?

We gave you 47 cases. 47.

And this draft report of yours only mentions three.

Where's Michael Rudkin who can prove they're lying about remote access?

He can't prove it, actually.

Well, Members of Parliament

would certainly like to see more individual cases.

Ah, the...the point is not individual cases!

The point is total systemic failure which you don't mention.

We haven't found hard evidence of that either.

Well, what would you call the endless PIN pad anomalies

and shortfalls doubling before people's eyes

and overnight so-called corrections?

Well, there are 68,000 users

processing six million transactions a day.

Well, this is just the gospel according to the Post Office!

Alan...

For it to be systemic,

that would have to mean that the whole network was affected

and it...it just isn't.

What about the way they abuse their power

and prosecute people without investigating properly?

And then...

and then terminate them on three months' notice

and walk away with their life savings?

Is that not a systemic failure?

We all agreed from the beginning

that the report should be accurate and evidence based.

The Post Office has left a trail of destruction

ever since the day that Horizon was introduced,

and we're just sitting around

chatting about it while they're still ruining lives.

Systemically!

Ah, I agree to this. I must have been mad.

Welshmen with bees in their bonnets.

I was born in Liverpool!

He's an accountant, Alan. He's naturally cautious.

Cautious like you? I can be cautious!

It wasn't me in there banging the table!

I've never seen you angry before.

All that grandstanding, you mean?

I learnt that from you, Kay.

I don't get angry, I just get frustrated.

Second Sight are going to have to come up

with something better than this.

(INSTRUMENTAL MUSIC)

(PHONE RINGS)

Bob, how's it going?

Michael, good. Um, any luck?

It's been a long time.

A lot of water under the bridge.

Yeah, OK. I understand.

But, er, see attached.

Oh, my fucking good god!

Michael, thank you!

Thank you so much!

(PHONE RINGS)

So, Bob, I can confirm that in August 2008

the basement of Fujitsu's building in Bracknell

did contain a Horizon test environment.

Note, a test environment.

And that's what we believe your subpostmaster Mr Rudkin saw.

He got the wrong end of the stick?

The test environment wasn't physically connected

to the live Horizon system,

so it wasn't possible for the transactions

he thought he saw to be real.

Got it. Thank you.

That's cleared that up. Good.

I'll see you out.

Thank you for joining me by conference call.

I am sorry for the short notice in keeping the Board updated.

The Horizon review interim report

will be presented to MPs in one week's time.

The report has found no systemic issues

with the Horizon computer system.

But I am concerned that the report

from the independent forensic accountant

is not as factual as expected...

and could lead to loose language.

(TENSE MUSIC)

What are you? Poacher turned gamekeeper?

This report of yours turns out to be not half bad, considering.

(LAUGHS)

Faint praise, I like it.

Oh, I just hope it makes a difference.

What got Michael Rudkin into the final version?

Mm.

An email inviting him to Bracknell,

copied to seven named Post Office executives.

Hold on.

So, first they say he wasn't there.

Then they say he was there, but what...

his...his glasses were broken?

I wonder if they even know they're talking bollocks?

Welcome aboard, Bob.

Yeah, they still say

that there's no remote access into your accounts.

I'm sorry, but I don't think

I'm going to be able to prove that they're wrong

and that you're right on this one.

Ah.

But, Alan, there are things...

documents that I've found in the Post Office files,

they're beyond belief.

Are you going to tell me more?

There's someone else I need to tell first.

Good morning, Mr Frog! There he is!

Let's say good morning.

Hello, all. Bob!

We're babysitting in the sunshine. Isn't he gorgeous?

(LAUGHS)

I was hoping you'd be sitting somewhere quiet.

Yeah, I can do that! Or I can put the kettle on?

Oh, me and Joshua will put the kettle on.

Your investigator, Ryan Fleming.

The turd?

Did you ever see his report about you?

No.

17th of May 2006,

he recorded that he had analysed your Horizon accounts

and was unable to find any evidence of theft.

I pleaded guilty to false accounting instead.

Hmm, yes.

No evidence means they had no right to charge you with theft,

and therefore no right to plea bargain you down

to false accounting.

Jo, no evidence means

they had no right to take you to court at all.

(PENSIVE MUSIC)

Everything I've gone through.

Everything I've lost.

Ten years of heartache...

and sleepless nights and always skint.

And they destroyed our whole life for a lie.

What kind of people are they?

The second sight report

presented to MPs in Westminster today

was expected to include criticism of the Horizon computer system

and of the senior management at the Post Office.

But while the report does raise concerns

about unreliable hardware and poor training

a Post Office spokesperson said the investigation clearly shows

its Horizon system as a whole is operating as it should.

MPs praised the Post Office

for the way they've dealt with these difficult issues.

(PHONE RINGS)

Alan Bates.

Alan, it's Paula Vennells.

Paula.

Joking.

So, I was thinking...

where do we go from here?

Well...

um I've been thinking about that too.

Well, great.

Should the two of us try and find a way forward?

If you want something done properly,

do it yourself?

Exactly.

Well...

how can I help?