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More than
10,000 drinks every second,
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00:00:06,093 --> 00:00:10,097
generating over $2
billion in sales a day.
3
00:00:12,621 --> 00:00:17,669
And in the 1970s, one brand
is synonymous with soda.
4
00:00:17,713 --> 00:00:20,020
- Coca-Cola was this
exalted product.
5
00:00:20,063 --> 00:00:22,022
It was the drink God consumed.
6
00:00:23,414 --> 00:00:26,330
But a forgotten
rival rises from the ashes
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00:00:26,374 --> 00:00:30,030
to launch an all
out assault on Coke.
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00:00:30,073 --> 00:00:32,728
- Pepsi.
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00:00:32,771 --> 00:00:33,685
Igniting
a bitter war.
10
00:00:33,729 --> 00:00:35,557
- A little taste test is a joke.
11
00:00:35,600 --> 00:00:37,863
- Come up with a
formula that beats Pepsi
12
00:00:37,907 --> 00:00:41,128
in a taste test
every single time.
13
00:00:41,998 --> 00:00:44,566
Between two of
the most iconic brand names
14
00:00:44,609 --> 00:00:46,089
in history.
15
00:00:46,133 --> 00:00:48,570
- Coca-Cola people wouldn't
even utter the name Pepsi.
16
00:00:49,962 --> 00:00:52,530
- Americans love a
particular brand.
17
00:00:52,574 --> 00:00:54,402
And they're fanatics.
18
00:00:54,445 --> 00:00:56,317
The battle
between Coke and Pepsi
19
00:00:56,360 --> 00:00:59,407
spawns new products
and new innovations.
20
00:00:59,450 --> 00:01:00,930
- No one has ever
paid anyone $5 million
21
00:01:00,973 --> 00:01:02,366
for a celebrity endorsement.
22
00:01:02,410 --> 00:01:05,065
And only one
cola will be crowned King.
23
00:01:05,108 --> 00:01:07,589
- Get them on the phone
with me right now.
24
00:01:07,632 --> 00:01:10,070
This is Cola Wars.
25
00:01:34,006 --> 00:01:36,139
It's the
early 1970s,
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00:01:36,183 --> 00:01:37,793
the Vietnam War is raging.
27
00:01:39,011 --> 00:01:41,753
The Cold War has reached
its third decade.
28
00:01:41,797 --> 00:01:43,799
And after nearly
20 years of growth,
29
00:01:45,192 --> 00:01:47,368
the US economy is in freefall.
30
00:01:48,325 --> 00:01:49,805
- 1970s were a bad time.
31
00:01:49,848 --> 00:01:52,155
You have high unemployment
and high inflation
32
00:01:52,199 --> 00:01:53,330
at the same time.
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00:01:53,374 --> 00:01:56,246
Arab oil producing
countries put an embargo
34
00:01:56,290 --> 00:01:58,379
on selling oil to
the United States.
35
00:01:58,422 --> 00:02:01,251
- When the oil crises
of the early 1970s
36
00:02:01,295 --> 00:02:04,820
hit the United States,
families took it very hard.
37
00:02:04,863 --> 00:02:07,475
People are earning
incredibly low wages
38
00:02:07,518 --> 00:02:09,999
and that required
them to think about
39
00:02:10,042 --> 00:02:12,306
how they could keep costs down.
40
00:02:12,349 --> 00:02:15,613
- There is a moment in which
everyone has to take stock.
41
00:02:15,657 --> 00:02:17,615
Will the economy rebound?
42
00:02:17,659 --> 00:02:19,313
How long will this last?
43
00:02:19,356 --> 00:02:21,750
All of these questions
have to be negotiated.
44
00:02:23,055 --> 00:02:24,318
But there's
still one product
45
00:02:24,361 --> 00:02:26,842
that offers Americans
a sugary escape,
46
00:02:28,800 --> 00:02:32,152
and it's remained unchanged
for the last 40 years.
47
00:02:33,240 --> 00:02:34,502
Coca-Cola.
48
00:02:34,545 --> 00:02:37,026
- You know, people
they are looking for
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00:02:37,069 --> 00:02:39,202
something that was distracting.
50
00:02:39,246 --> 00:02:41,509
And you know, I mean
sugar does wonders
51
00:02:41,552 --> 00:02:42,858
with everything, right?
52
00:02:45,252 --> 00:02:46,688
- Coca-Cola was mom.
53
00:02:46,731 --> 00:02:48,037
It was apple pie.
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00:02:48,080 --> 00:02:49,691
It was your trusted friend.
55
00:02:49,734 --> 00:02:51,345
It was always there for you.
56
00:02:51,388 --> 00:02:52,955
There was nothing like it.
57
00:02:53,912 --> 00:02:55,914
Since 1886,
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00:02:55,958 --> 00:02:58,700
Coca-Cola has grown from
a local health tonic
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00:02:58,743 --> 00:03:01,224
into a global superpower.
60
00:03:01,268 --> 00:03:04,488
And in the 1970s, it's
woven into the fabric
61
00:03:04,532 --> 00:03:06,011
of everyday life.
62
00:03:06,055 --> 00:03:09,058
- Coke had always been seen
as the perfect product.
63
00:03:09,101 --> 00:03:11,539
There were other companies
as well doing the same thing,
64
00:03:11,582 --> 00:03:15,064
but no one had done it on
the level of Coca-Cola.
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00:03:16,283 --> 00:03:18,372
After 50
years of chipping away,
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00:03:18,415 --> 00:03:21,201
one small competitor
has still only captured
67
00:03:21,244 --> 00:03:24,856
6% of Coke's market
share, Pepsi.
68
00:03:24,900 --> 00:03:29,600
- Pepsi was created in 1898 in
a pharmacy in North Carolina.
69
00:03:29,644 --> 00:03:31,254
Pepsi was labeled
a failing brand
70
00:03:31,298 --> 00:03:36,303
and a man named Charles
Guth ended up buying Pepsi
71
00:03:37,304 --> 00:03:39,262
and he became rather successful.
72
00:03:39,306 --> 00:03:43,397
But when sugar was rationed
during the second World War
73
00:03:43,440 --> 00:03:45,877
and only Coca-Cola
got the contract
74
00:03:45,921 --> 00:03:47,575
from the United
States government,
75
00:03:47,618 --> 00:03:50,230
then the bottom
completely fell out.
76
00:03:52,014 --> 00:03:54,756
In New
York by the early 70s,
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00:03:55,931 --> 00:03:57,933
Coke is outselling
Pepsi three to one
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00:03:57,976 --> 00:04:00,457
in grocery stores
and soda fountains.
79
00:04:00,501 --> 00:04:01,676
- What do you have for me?
80
00:04:01,719 --> 00:04:03,068
- Coca-Cola it had
always been the best,
81
00:04:03,112 --> 00:04:05,680
but now Pepsi had a
terrible market share.
82
00:04:05,723 --> 00:04:07,595
It was worse, not
only than Coke,
83
00:04:07,638 --> 00:04:09,771
but it was worse
than Dr. Pepper.
84
00:04:09,814 --> 00:04:11,729
Chairman of
the board, Don Kendall
85
00:04:11,773 --> 00:04:14,906
has been searching for ways to
cut into Coke's market share
86
00:04:14,950 --> 00:04:18,170
and overtake them as the number
one soda brand in the world.
87
00:04:18,214 --> 00:04:21,130
- Kendall earned his
stripes by heading
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00:04:21,173 --> 00:04:22,914
the international operation.
89
00:04:22,958 --> 00:04:24,960
He actually tripled sales.
90
00:04:25,003 --> 00:04:28,920
He was a very smart,
shrewd incisive man.
91
00:04:28,964 --> 00:04:31,967
- Kendall had a very
strong point of view.
92
00:04:32,010 --> 00:04:34,796
When you can't outspend
your competitor,
93
00:04:34,839 --> 00:04:36,319
you have to be smarter.
94
00:04:36,363 --> 00:04:37,929
Kendall is
desperate to find out
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00:04:37,973 --> 00:04:39,627
if Coke's higher sales
96
00:04:39,670 --> 00:04:42,586
are because of their
massive spending advantage,
97
00:04:42,630 --> 00:04:44,545
or if it's a matter of taste.
98
00:04:45,894 --> 00:04:50,159
And in 1974, Kendall sinks
much needed financial resources
99
00:04:50,202 --> 00:04:53,641
into a secret large scale
operation to find out.
100
00:04:53,684 --> 00:04:54,903
- Where are we on that?
101
00:04:56,208 --> 00:04:58,820
- To compete head-to-head
with Coca-Cola,
102
00:04:58,863 --> 00:05:01,170
in some desperation Don Kendall
103
00:05:01,213 --> 00:05:06,175
decided to do this blind taste
test with Coke and Pepsi.
104
00:05:06,610 --> 00:05:10,353
And he would have people sip
and tell which one they liked.
105
00:05:10,397 --> 00:05:13,008
Kendall has
tasked his second in command,
106
00:05:13,051 --> 00:05:15,663
CEO John Sculley,
to lead the project.
107
00:05:18,666 --> 00:05:19,928
- You've run the numbers.
108
00:05:21,059 --> 00:05:23,235
Based on the blind taste
test folks prefer Pepsi
109
00:05:23,279 --> 00:05:24,846
52% of the time.
110
00:05:28,763 --> 00:05:30,112
I know, it's not,
111
00:05:31,069 --> 00:05:33,855
not quite what we were hoping.
112
00:05:42,733 --> 00:05:43,865
- That's all we need.
113
00:05:47,912 --> 00:05:51,829
- For Don Kendall realizing
that a slim majority
114
00:05:51,873 --> 00:05:56,573
of consumers will pick
Pepsi in blind taste tests.
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00:05:56,617 --> 00:06:00,185
He decided they would
capitalize on that.
116
00:06:00,229 --> 00:06:01,839
Don
Kendall uses Pepsi's
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00:06:01,883 --> 00:06:06,017
slim margin of victory to launch
a bold assault on Coca-Cola
118
00:06:06,061 --> 00:06:09,412
filming a series of commercials
featuring everyday Americans
119
00:06:09,456 --> 00:06:11,414
picking Pepsi over Coke.
120
00:06:12,502 --> 00:06:15,418
He names the campaign,
The Pepsi Challenge.
121
00:06:15,462 --> 00:06:17,725
- I want you to tell me
what you picked, okay?
122
00:06:18,334 --> 00:06:19,379
- Pepsi.
123
00:06:19,988 --> 00:06:21,555
- Pepsi.
124
00:06:21,598 --> 00:06:25,254
- Consumers at shopping centers
and malls and parking lots
125
00:06:25,297 --> 00:06:26,734
blind taste testing.
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00:06:26,777 --> 00:06:29,040
I mean, it was really
quite remarkable.
127
00:06:30,999 --> 00:06:33,741
- It becomes increasingly
important for competitors
128
00:06:33,784 --> 00:06:36,265
to be able to identify
their product is superior.
129
00:06:36,308 --> 00:06:38,746
And marketing will become
absolutely essential...
130
00:06:39,790 --> 00:06:42,445
because really sometimes it
was very little difference
131
00:06:42,489 --> 00:06:43,751
between these products.
132
00:06:43,794 --> 00:06:45,143
- You know, it's
one thing to say,
133
00:06:45,187 --> 00:06:47,407
"Oh, my car is faster
than the other guy's car."
134
00:06:47,450 --> 00:06:49,583
You can quantify
that kind of stuff.
135
00:06:49,626 --> 00:06:53,413
It was the first time
that superiority claims
136
00:06:53,456 --> 00:06:58,287
were being made on something
as ephemeral as taste.
137
00:06:59,462 --> 00:07:01,769
It was very, very
bold marketing.
138
00:07:03,858 --> 00:07:06,556
The Pepsi
Challenge is a huge success.
139
00:07:06,600 --> 00:07:10,473
As it propels the company into
the national consciousness.
140
00:07:10,517 --> 00:07:15,435
Annual sales skyrocket from
775 million cases per year
141
00:07:16,218 --> 00:07:18,089
to nearly 940 million.
142
00:07:18,133 --> 00:07:20,135
- Pepsi hadn't
caught up with Coke,
143
00:07:20,178 --> 00:07:23,399
but it was no longer a
drop in Coke's bucket.
144
00:07:24,705 --> 00:07:28,230
This was a real
major competitor.
145
00:07:31,059 --> 00:07:33,278
And Coke had to
acknowledge that.
146
00:07:33,322 --> 00:07:35,063
They just couldn't
avoid it anymore.
147
00:07:39,371 --> 00:07:40,808
- The Pepsi Challenge.
148
00:07:42,374 --> 00:07:44,986
So, what's our move?
149
00:07:46,857 --> 00:07:49,120
Robert Woodruff
has been chairman of Coca-Cola
150
00:07:49,164 --> 00:07:52,297
since taking over from
his father in 1923.
151
00:07:52,341 --> 00:07:54,343
In his five decades in charge,
152
00:07:54,386 --> 00:07:57,651
the visionary Woodruff has
overseen an unprecedented era
153
00:07:57,694 --> 00:08:00,480
of innovation from the
invention of the six pack
154
00:08:00,523 --> 00:08:04,048
to the automatic soda fountain
to the modern vending machine
155
00:08:04,092 --> 00:08:07,095
and has turned the brand
into a global icon.
156
00:08:08,400 --> 00:08:10,315
But for the first
time in decades,
157
00:08:10,359 --> 00:08:14,145
Woodruff is facing a direct
threat to Coke supremacy.
158
00:08:14,189 --> 00:08:17,192
- For Woodruff,
Pepsi's marketing,
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00:08:17,235 --> 00:08:20,500
just ungentlemanly behavior.
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00:08:20,543 --> 00:08:24,242
You were never supposed to refer
directly to your competitor
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00:08:24,286 --> 00:08:26,331
and you certainly weren't
supposed to do anything
162
00:08:26,375 --> 00:08:28,203
like the blind taste test.
163
00:08:30,031 --> 00:08:30,858
- Paul?
164
00:08:32,555 --> 00:08:34,252
- It's a stunt.
165
00:08:34,296 --> 00:08:36,167
A cheap gimmick.
166
00:08:36,211 --> 00:08:37,734
I'll talk to advertising,
167
00:08:37,778 --> 00:08:39,867
come up with a
counter-marketing campaign.
168
00:08:41,042 --> 00:08:42,565
That little taste
test is a joke.
169
00:08:43,740 --> 00:08:46,090
And we'll make sure the
whole world knows it.
170
00:08:46,134 --> 00:08:47,396
- Everyone in agreement?
171
00:08:53,054 --> 00:08:56,623
Goizueta, any thoughts?
172
00:08:58,668 --> 00:09:00,583
Unlike most
of Coke's executives
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00:09:00,627 --> 00:09:02,585
who have been in
place for years,
174
00:09:02,629 --> 00:09:05,762
a young Cuban immigrant
named Roberto Goizueta
175
00:09:05,806 --> 00:09:08,243
has recently been
promoted to Vice-President
176
00:09:08,286 --> 00:09:09,897
of Research and Development.
177
00:09:09,940 --> 00:09:11,376
- As a chemical engineer,
178
00:09:11,420 --> 00:09:15,380
Goizueta gets hired in
Cuba to work for Coca-Cola.
179
00:09:15,424 --> 00:09:17,426
Then Fidel Castro comes to power
180
00:09:17,469 --> 00:09:19,733
and Cuba becomes a
communist society.
181
00:09:19,776 --> 00:09:22,910
Goizueta decides to defect
to the United States
182
00:09:22,953 --> 00:09:24,433
and eventually gets a job
183
00:09:24,476 --> 00:09:26,740
with Coca-Cola
Headquarters in Atlanta
184
00:09:26,783 --> 00:09:29,003
working his way up
through the ranks.
185
00:09:29,046 --> 00:09:32,441
At age 35 he was the
youngest person ever
186
00:09:32,484 --> 00:09:34,922
appointed to his position.
187
00:09:38,969 --> 00:09:39,753
- Maybe...
188
00:09:41,755 --> 00:09:43,844
Maybe we run some
taste tests of our own.
189
00:09:44,932 --> 00:09:47,282
On the off chance
that Pepsi's right,
190
00:09:47,325 --> 00:09:48,457
we should find out why.
191
00:09:50,633 --> 00:09:52,766
- That's a waste of time.
192
00:09:53,680 --> 00:09:55,769
America loves Coca-Cola.
193
00:09:55,812 --> 00:09:58,206
No taste test is
going to change that.
194
00:09:59,294 --> 00:10:02,297
- Goizueta was a
pragmatic businessman
195
00:10:02,340 --> 00:10:06,649
and he was one of the few
people who actually recognized
196
00:10:06,693 --> 00:10:10,784
that Pepsi became a
totally serious challenger.
197
00:10:16,703 --> 00:10:18,226
- Run the counter-programming.
198
00:10:21,316 --> 00:10:25,146
- Woodruff wasn't in complete
denial of the Pepsi Challenge.
199
00:10:25,189 --> 00:10:27,975
They refuse to admit that
anybody can seriously
200
00:10:28,018 --> 00:10:30,542
have a preference for Pepsi.
201
00:10:30,586 --> 00:10:34,155
Basically, he didn't
want to change anything.
202
00:10:34,198 --> 00:10:35,286
Robert
Woodruff's failure
203
00:10:35,330 --> 00:10:37,462
to recognize the Pepsi threat,
204
00:10:37,506 --> 00:10:40,640
opens the doors to a
fight for cola dominance
205
00:10:42,163 --> 00:10:44,687
that will be waged
for years to come,
206
00:10:44,731 --> 00:10:47,342
leading to even more of
the best known products
207
00:10:47,385 --> 00:10:51,346
on the planet and the
most infamous in history.
208
00:11:15,631 --> 00:11:17,372
By the mid 1970s,
209
00:11:17,415 --> 00:11:19,548
the conflict in
Vietnam has ended
210
00:11:19,591 --> 00:11:22,333
and the country falls
deeper into a recession.
211
00:11:23,770 --> 00:11:25,206
- So after the Vietnam War,
212
00:11:25,249 --> 00:11:27,164
there's this kind
of hangover effect.
213
00:11:27,208 --> 00:11:29,384
Hundreds of thousands
of people unmployed
214
00:11:29,427 --> 00:11:30,733
and they found
themselves at the mercy
215
00:11:30,777 --> 00:11:32,996
of forces beyond their control.
216
00:11:33,040 --> 00:11:34,563
- People are living
in conditions
217
00:11:34,606 --> 00:11:36,434
in which they're
working multiple jobs
218
00:11:36,478 --> 00:11:39,611
and they have very little
financial resources to draw from
219
00:11:39,655 --> 00:11:41,178
in order to purchase food.
220
00:11:41,222 --> 00:11:45,879
So fast food is often the
reasonable and practical choice
221
00:11:45,922 --> 00:11:48,316
for people under
a lot of pressure.
222
00:11:48,359 --> 00:11:51,754
At a time when a
big Mac costs only 15 cents,
223
00:11:51,798 --> 00:11:55,758
fast food offers an affordable
meal for an entire family.
224
00:11:55,802 --> 00:11:57,194
By the end of the decade,
225
00:11:57,238 --> 00:12:00,154
McDonald's will have
over 6,000 franchises
226
00:12:00,197 --> 00:12:02,243
all across the country.
227
00:12:02,286 --> 00:12:06,769
And only Coca-Cola
is served exclusively
228
00:12:06,813 --> 00:12:08,815
at every single one.
229
00:12:08,858 --> 00:12:10,817
- Coke owned the market.
230
00:12:10,860 --> 00:12:13,428
People would go to
fast food restaurants
231
00:12:13,471 --> 00:12:16,257
and be shocked if they
would serve Pepsi.
232
00:12:21,697 --> 00:12:23,090
Pepsi
President Don Kendall
233
00:12:23,133 --> 00:12:26,093
is fresh off the success
of the Pepsi Challenge
234
00:12:26,136 --> 00:12:27,616
and his market share is growing
235
00:12:27,659 --> 00:12:29,792
for the first time in a decade.
236
00:12:29,836 --> 00:12:32,795
Now, he's looking for
new ways to defeat Coke
237
00:12:32,839 --> 00:12:35,450
and become the world's
best-selling cola.
238
00:12:35,493 --> 00:12:36,712
- I want Pizza Hut.
239
00:12:36,756 --> 00:12:38,148
I want Taco Bell.
240
00:12:38,192 --> 00:12:39,454
I want KFC.
241
00:12:40,672 --> 00:12:43,458
I don't care what it costs.
242
00:12:43,501 --> 00:12:47,462
Just put the contract on
my desk and I'll sign it.
243
00:12:50,944 --> 00:12:53,468
But Kendall
isn't satisfied signing deals
244
00:12:53,511 --> 00:12:56,297
to just serve Pepsi
in restaurants.
245
00:12:56,340 --> 00:13:00,214
In 1978, he invests
over $1 billion
246
00:13:00,257 --> 00:13:03,043
to buy the restaurant
chains themselves.
247
00:13:03,086 --> 00:13:06,394
- At the time, the notion
of a soft drink company
248
00:13:06,437 --> 00:13:09,789
acquiring restaurants
was quite shocking.
249
00:13:11,878 --> 00:13:14,576
- By acquiring these
restaurant chains,
250
00:13:14,619 --> 00:13:18,362
Pepsi could be assured that
only Pepsi would be sold
251
00:13:18,406 --> 00:13:21,148
at all of these
stores, nothing else.
252
00:13:21,191 --> 00:13:23,106
So it was the shrewd move.
253
00:13:24,542 --> 00:13:28,285
- To think this plan out
and then go ahead and do it.
254
00:13:28,329 --> 00:13:30,113
He had to be pretty ruthless.
255
00:13:31,549 --> 00:13:34,552
Now selling Pepsi
in over 5,000 restaurants,
256
00:13:34,596 --> 00:13:38,339
profits increase by
$3 billion a year,
257
00:13:38,382 --> 00:13:40,776
fueling Kendall's
continued assault
258
00:13:40,820 --> 00:13:42,343
on Coca-Cola's dominance.
259
00:13:42,386 --> 00:13:45,868
- That just shows what
an underdog can do
260
00:13:45,912 --> 00:13:47,739
with enough perseverance,
261
00:13:47,783 --> 00:13:50,742
enough imagination
with risk-taking.
262
00:13:50,786 --> 00:13:52,614
You may not be number one,
263
00:13:52,657 --> 00:13:55,835
but you're a very, very
threatening number two.
264
00:13:59,926 --> 00:14:01,405
900 miles away,
265
00:14:02,580 --> 00:14:04,887
Coke's vice-president of
research and development
266
00:14:04,931 --> 00:14:07,194
recognizes the growing threat
267
00:14:07,237 --> 00:14:10,893
and uses his background in
chemistry to fight back.
268
00:14:10,937 --> 00:14:14,375
- He had an incredible
understanding of Coca-Cola
269
00:14:14,418 --> 00:14:16,072
down to its very formula,
270
00:14:16,116 --> 00:14:19,510
the cinnamon oil,
lemon oil, orange oil,
271
00:14:19,554 --> 00:14:22,426
and the vast amounts of sugar.
272
00:14:22,470 --> 00:14:23,863
So he struck out on his own.
273
00:14:24,559 --> 00:14:26,387
Goizueta
starts experimenting
274
00:14:26,430 --> 00:14:30,217
with ways to cut costs
and increase profits.
275
00:14:30,260 --> 00:14:33,698
- Goizueta is willing to
do anything necessary.
276
00:14:33,742 --> 00:14:36,266
And sugar was expensive.
277
00:14:36,310 --> 00:14:40,227
So he became obsessed with
high fructose corn syrup.
278
00:14:42,969 --> 00:14:46,189
- Chemists invent high
fructose corn syrup.
279
00:14:46,233 --> 00:14:48,800
They're basically taking glucose
280
00:14:48,844 --> 00:14:51,107
and converting it
into a fructose.
281
00:14:52,282 --> 00:14:55,851
Things like corn syrup are
used to replace cane sugar
282
00:14:55,895 --> 00:14:58,462
in order to keep
their costs low.
283
00:14:58,506 --> 00:15:02,162
High fructose
corn syrup is 1.5 times sweeter
284
00:15:02,205 --> 00:15:05,165
and roughly one quarter
the cost of cane sugar.
285
00:15:06,296 --> 00:15:08,646
But widely consider to
have a different flavor,
286
00:15:08,690 --> 00:15:10,257
it has failed to catch on.
287
00:15:12,041 --> 00:15:13,129
- Which is which?
288
00:15:13,173 --> 00:15:14,914
No, no, no, no
wait, don't tell me.
289
00:15:33,367 --> 00:15:35,064
This is sugar,
that's corn syrup.
290
00:15:39,677 --> 00:15:42,811
- So he would take a
certain amount of the syrup,
291
00:15:42,854 --> 00:15:47,033
mix it with a standard amount
of the carbonated water
292
00:15:47,076 --> 00:15:50,993
and Goizueta became convinced
that high fructose corn syrup
293
00:15:51,037 --> 00:15:52,952
didn't change the taste.
294
00:16:07,967 --> 00:16:08,968
- Thanks for seeing me.
295
00:16:10,186 --> 00:16:11,971
- You've got five
minutes. Let's hear it.
296
00:16:13,537 --> 00:16:16,149
- Tell me how much do you know
297
00:16:16,192 --> 00:16:18,281
about high fructose corn syrup?
298
00:16:22,242 --> 00:16:24,070
It's an artificial sweetener,
299
00:16:24,113 --> 00:16:27,160
astronomically cheaper to
manufacture than cane sugar,
300
00:16:27,203 --> 00:16:29,640
but it tastes exactly the same.
301
00:16:31,816 --> 00:16:33,905
- Woodruff after
all these years,
302
00:16:33,949 --> 00:16:36,038
he had created
this whole mystique
303
00:16:36,082 --> 00:16:38,562
around the Coca-Cola formula
304
00:16:38,606 --> 00:16:40,521
and was very, very
protective of it.
305
00:16:42,349 --> 00:16:46,483
- So, you're suggesting we
change Coca-Cola's recipe?
306
00:16:47,658 --> 00:16:49,225
The same recipe
that's been unchanged
307
00:16:49,269 --> 00:16:50,661
for nearly a hundred years?
308
00:16:54,361 --> 00:16:56,319
Is that what you're suggesting?
309
00:16:59,279 --> 00:17:00,758
- Goizueta was a chemist
310
00:17:00,802 --> 00:17:05,067
and he regarded it
simply as a formula.
311
00:17:05,111 --> 00:17:08,375
And he had said, "There
are no sacred formulas."
312
00:17:12,596 --> 00:17:14,250
- Back during World War II,
313
00:17:14,294 --> 00:17:16,035
when the government
rationed cane sugar,
314
00:17:16,078 --> 00:17:19,734
you yourself approved switching
Coca-Cola to a beet sugar.
315
00:17:19,777 --> 00:17:22,911
What I'm suggesting is
the exact same thing.
316
00:17:22,954 --> 00:17:26,480
We'd simply be switching
to another kind of sugar.
317
00:17:36,490 --> 00:17:37,360
- Okay.
318
00:17:39,232 --> 00:17:41,582
In 1980
with Woodruff's blessing,
319
00:17:42,670 --> 00:17:43,932
Coca-Cola introduces
320
00:17:43,975 --> 00:17:46,587
high fructose corn
syrup in its recipe.
321
00:17:48,980 --> 00:17:53,159
Goizueta's use of the ingredient
pioneers a massive change
322
00:17:53,202 --> 00:17:55,813
in the soda industry
and has food brands
323
00:17:55,857 --> 00:17:59,121
like Heinz and Kellogg's
quickly following suit.
324
00:17:59,165 --> 00:18:01,471
- Goizueta takes
a risk, huge risk
325
00:18:01,515 --> 00:18:03,908
and was incredibly successful.
326
00:18:06,520 --> 00:18:07,825
With the change,
327
00:18:07,869 --> 00:18:12,091
company profits soar by
$150 million per year.
328
00:18:15,485 --> 00:18:17,618
- Goizueta proves
to Robert Woodruff
329
00:18:17,661 --> 00:18:19,620
he's a brilliant
chemist and scientist,
330
00:18:19,663 --> 00:18:22,275
but also had great
business acumen.
331
00:18:24,886 --> 00:18:27,541
- How would you like
to run the company?
332
00:18:35,331 --> 00:18:37,290
In March, 1981,
333
00:18:37,333 --> 00:18:40,249
Roberto's Goizueta, a
Cuban American immigrant
334
00:18:40,293 --> 00:18:44,775
is named CEO of the largest
soda empire on earth.
335
00:18:44,819 --> 00:18:48,039
- Everything you're eating has
been brought to this country
336
00:18:48,083 --> 00:18:50,172
in this culture by an immigrant.
337
00:18:50,216 --> 00:18:53,306
And I think that more
and more are entering
338
00:18:53,349 --> 00:18:55,873
executive positions,
board positions
339
00:18:55,917 --> 00:18:57,571
and they're solving problems.
340
00:18:57,614 --> 00:18:59,399
You know, so this notion of it,
341
00:18:59,442 --> 00:19:02,663
what is American is very fluid.
342
00:19:04,882 --> 00:19:09,496
- Roberto Goizueta had an
unerring, unswerving devotion
343
00:19:09,539 --> 00:19:13,935
to Coca-Cola and he was
willing to take chances.
344
00:19:13,978 --> 00:19:16,633
He was willing to
go out on a limb.
345
00:19:17,939 --> 00:19:19,767
Now
in charge and armed
346
00:19:19,810 --> 00:19:21,203
with the windfall profits
347
00:19:21,247 --> 00:19:23,771
from the inspired
switch to corn syrup,
348
00:19:23,814 --> 00:19:25,338
Goizueta will risk it all
349
00:19:25,381 --> 00:19:27,209
and the Coca-Cola reputation
350
00:19:27,253 --> 00:19:30,995
to try to bring
Pepsi to its knees.
351
00:19:36,827 --> 00:19:38,264
In the late 1970s,
352
00:19:38,307 --> 00:19:40,222
American rates of obesity,
heart disease and diabetes
353
00:19:40,266 --> 00:19:41,571
are on the rise.
354
00:19:41,615 --> 00:19:43,965
In response in 1977,
355
00:19:44,008 --> 00:19:46,881
the US Health Department
releases the first guidelines
356
00:19:46,924 --> 00:19:48,187
on Americans diet.
357
00:19:49,231 --> 00:19:52,713
- It is led by
doctors and physicians
358
00:19:52,756 --> 00:19:54,802
raising the concerns around
359
00:19:54,845 --> 00:19:56,847
what the American
diet should be.
360
00:19:56,891 --> 00:19:59,937
And the reality is
people are thinking about
361
00:19:59,981 --> 00:20:03,114
what they believe
is healthy food.
362
00:20:03,158 --> 00:20:05,726
As a
result by the mid 1980s,
363
00:20:05,769 --> 00:20:08,250
there was a massive
boom in fitness videos,
364
00:20:08,294 --> 00:20:11,688
diet clubs, and gyms
all raking in millions.
365
00:20:13,995 --> 00:20:15,953
For the first time
in half a century,
366
00:20:15,997 --> 00:20:18,521
the soft drink
industry is struggling.
367
00:20:19,696 --> 00:20:22,482
- So all of these diet
and nutrition trends
368
00:20:22,525 --> 00:20:23,918
impact these companies
369
00:20:23,961 --> 00:20:26,399
and these companies
are now willing
370
00:20:26,442 --> 00:20:28,749
to cater to the
concerns of consumers.
371
00:20:32,143 --> 00:20:33,928
- Okay, what else?
372
00:20:33,971 --> 00:20:35,495
With
the future prospects
373
00:20:35,538 --> 00:20:38,237
of the unhealthy soft drink
business looking bleak,
374
00:20:38,280 --> 00:20:40,282
Don Kendall is
desperate for ideas
375
00:20:40,326 --> 00:20:41,979
to keep pace with their rival.
376
00:20:42,937 --> 00:20:44,982
- Coca-Cola is outpacing
us on ad spending
377
00:20:45,026 --> 00:20:47,115
by 150 million a year.
378
00:20:47,158 --> 00:20:49,422
Sales a drag until we can
find a way to keep up.
379
00:20:51,685 --> 00:20:55,297
- Well, short of me finding
$150 million in my desk drawer.
380
00:20:55,341 --> 00:20:56,124
What have we got?
381
00:21:01,825 --> 00:21:02,826
Oh, come on.
382
00:21:02,870 --> 00:21:03,566
You guys are the
marketing wizards.
383
00:21:03,610 --> 00:21:04,785
What are your big ideas?
384
00:21:09,093 --> 00:21:10,617
- Sir? If I may.
385
00:21:14,273 --> 00:21:15,796
- I'm sorry. Who is this?
386
00:21:17,232 --> 00:21:18,146
- My new assistant.
387
00:21:20,366 --> 00:21:22,498
- Does he have a name?
388
00:21:22,542 --> 00:21:24,631
- Roger Enrico, sir.
389
00:21:28,417 --> 00:21:31,681
- Roger Enrico was
an interesting guy.
390
00:21:31,725 --> 00:21:33,335
He was very young at the time
391
00:21:33,379 --> 00:21:36,382
and he had served
over at General Mills
392
00:21:36,425 --> 00:21:37,687
as the brand manager for,
393
00:21:37,731 --> 00:21:39,646
I believe it was Wheaties.
394
00:21:39,689 --> 00:21:41,996
A very smart, shrewd man.
395
00:21:42,039 --> 00:21:43,476
A whiz at marketing.
396
00:21:45,652 --> 00:21:46,479
- Okay, Enrico.
397
00:21:48,916 --> 00:21:49,830
What's your big idea?
398
00:21:55,052 --> 00:21:57,794
- Maybe the move is to beat
them in a whole new category.
399
00:22:00,406 --> 00:22:01,189
- Such as?
400
00:22:04,714 --> 00:22:05,976
- Caffeine-free.
401
00:22:12,722 --> 00:22:14,376
In addition to
the negative health effects
402
00:22:14,420 --> 00:22:16,987
of sweeteners,
studies at the time
403
00:22:17,031 --> 00:22:20,121
site caffeine as a potential
contributor to ulcers,
404
00:22:20,164 --> 00:22:22,384
heart disease and
bladder cancer.
405
00:22:22,428 --> 00:22:25,735
- Both Coke and Pepsi
are rife with caffeine.
406
00:22:25,779 --> 00:22:27,215
You know, cola at this point
407
00:22:27,258 --> 00:22:28,782
was the main source of caffeine
408
00:22:28,825 --> 00:22:31,393
for the American food consumer.
409
00:22:31,437 --> 00:22:33,047
At
just 38 years old,
410
00:22:33,090 --> 00:22:35,658
Roger Enrico makes
the unprecedented move
411
00:22:35,702 --> 00:22:38,705
of removing the highly
caffeinated cola nut
412
00:22:38,748 --> 00:22:41,882
from the Pepsi formula
and develops a new weapon
413
00:22:41,925 --> 00:22:43,274
in the Cola Wars.
414
00:22:43,318 --> 00:22:47,757
In 1982, Enrico
unleashes Pepsi Free.
415
00:22:47,801 --> 00:22:51,239
- Roger Enrico was
incredibly entrepreneurial.
416
00:22:51,282 --> 00:22:53,067
It's really kind of amazing
417
00:22:53,110 --> 00:22:57,071
that most of these
great brands that we see
418
00:22:57,114 --> 00:22:58,594
how the recipes change,
419
00:22:58,638 --> 00:23:00,074
how the ingredients change,
420
00:23:00,117 --> 00:23:03,556
how they have to pivot
when adversity strikes.
421
00:23:04,774 --> 00:23:06,385
The product
is an instant hit
422
00:23:06,428 --> 00:23:08,082
with health conscious Americans.
423
00:23:09,344 --> 00:23:12,434
In its first year, Pepsi
sells nearly 2 billion
424
00:23:12,478 --> 00:23:13,870
12 ounce cans,
425
00:23:13,914 --> 00:23:16,917
bringing in a $500
million payday.
426
00:23:18,484 --> 00:23:21,487
- For Enrico, he was
very, very effective
427
00:23:21,530 --> 00:23:24,707
in ushering Pepsi
into a new age.
428
00:23:24,751 --> 00:23:28,450
- Pepsi's was the Rodney
Dangerfield of soft drinks.
429
00:23:28,494 --> 00:23:31,584
Until the mid '80s, it
didn't get no respect.
430
00:23:38,765 --> 00:23:41,158
In Atlanta,
Roberto Goizueta
431
00:23:41,202 --> 00:23:43,596
readies an immediate response
432
00:23:43,639 --> 00:23:46,250
with a health conscious
product of his own.
433
00:23:46,294 --> 00:23:49,776
Taking on the fitness craze
with a low-calorie soft drink,
434
00:23:49,819 --> 00:23:53,432
he calls Diet Coke.
435
00:23:53,475 --> 00:23:55,390
- Soft drinks are
loaded with sugar,
436
00:23:55,434 --> 00:23:59,481
but Diet Coke begins using a
new sweetener called aspartame
437
00:23:59,525 --> 00:24:01,657
which we know as NutraSweet.
438
00:24:01,701 --> 00:24:04,704
That was said to be healthy.
439
00:24:04,747 --> 00:24:06,227
To sell Diet Coke,
440
00:24:06,270 --> 00:24:08,229
Goizueta takes advantage
of a revolutionary
441
00:24:08,272 --> 00:24:09,709
advertising tool,
442
00:24:09,752 --> 00:24:11,450
cable television.
443
00:24:13,060 --> 00:24:16,498
- So by the mid '80s,
TV really just explodes.
444
00:24:16,542 --> 00:24:20,328
- 24 hours a day you have
things that you wanted to see
445
00:24:20,371 --> 00:24:21,982
oftentimes simultaneously.
446
00:24:22,025 --> 00:24:24,375
And that's something that had
never been experienced before.
447
00:24:24,419 --> 00:24:28,510
Cable television spread
immediately and rapidly.
448
00:24:28,554 --> 00:24:31,382
♪ Introducing Diet Coke
449
00:24:31,426 --> 00:24:32,949
♪ You're gonna drink it
450
00:24:32,993 --> 00:24:34,821
♪ Just for the taste of it
451
00:24:34,864 --> 00:24:38,433
- Diet Coke was one of the
best product introductions
452
00:24:38,477 --> 00:24:40,043
of all times.
453
00:24:40,087 --> 00:24:43,003
They basically carpet-bombed
the country with advertising.
454
00:24:43,046 --> 00:24:48,225
They were able to piggyback
on all the brand recognition
455
00:24:48,269 --> 00:24:51,664
that Coca-Cola had built
up over decades and decades
456
00:24:51,707 --> 00:24:55,711
of advertising and Diet
Coke just took off.
457
00:24:55,755 --> 00:24:58,148
Diet Coke
obliterates Pepsi Free,
458
00:24:58,192 --> 00:25:01,064
becoming the bestselling
diet drink in the US
459
00:25:01,108 --> 00:25:04,285
and eventually the number
two soft drink overall,
460
00:25:04,328 --> 00:25:06,026
behind only Coca-Cola.
461
00:25:10,944 --> 00:25:12,772
But Don Kendall still recognizes
462
00:25:12,815 --> 00:25:16,950
the ingenuity of his young
marketing savant, Roger Enrico.
463
00:25:16,993 --> 00:25:19,387
Got a minute.
464
00:25:19,430 --> 00:25:20,214
- Oh Don.
465
00:25:23,652 --> 00:25:24,697
What can I do for you?
466
00:25:25,959 --> 00:25:27,569
- Oh, I'm assuming you've heard.
467
00:25:27,613 --> 00:25:30,354
Sculley accepted a position
as CEO at Apple Computers.
468
00:25:31,355 --> 00:25:32,182
- Huh.
469
00:25:33,444 --> 00:25:34,837
Do you know who's
taking his place?
470
00:25:36,839 --> 00:25:37,536
- You.
471
00:25:42,018 --> 00:25:43,063
Congratulations.
472
00:25:46,936 --> 00:25:49,286
- When Roger Enrico's
appointed CEO of Pepsi,
473
00:25:49,330 --> 00:25:51,593
he was 38 years old.
474
00:25:51,637 --> 00:25:54,335
- Enrico who's one of
the youngest presidents
475
00:25:54,378 --> 00:25:56,032
of any major corporation.
476
00:25:56,990 --> 00:25:58,600
- He was a ferocious marketer.
477
00:25:58,644 --> 00:26:01,472
He was the hardest worker
anyone had ever seen.
478
00:26:01,516 --> 00:26:03,083
He was an original thinker.
479
00:26:04,650 --> 00:26:05,825
- Thank you.
480
00:26:05,868 --> 00:26:07,522
Thank you, sir.
481
00:26:07,566 --> 00:26:09,350
- Coca-Cola's still number one,
482
00:26:09,393 --> 00:26:11,004
Diet Coke is number two
483
00:26:11,047 --> 00:26:13,267
and Pepsi-Cola is number three.
484
00:26:13,310 --> 00:26:16,270
And I'm sure a very
difficult time for Enrico
485
00:26:16,313 --> 00:26:18,707
to become president
of the company.
486
00:26:18,751 --> 00:26:20,666
With
Coca-Cola sales once again
487
00:26:20,709 --> 00:26:22,624
dominating the
soft drink market,
488
00:26:22,668 --> 00:26:25,279
it's up to the
untested Roger Enrico
489
00:26:25,322 --> 00:26:28,499
to fire the next shot
in the Cola Wars.
490
00:26:28,543 --> 00:26:32,199
And what comes next will be
the biggest marketing maneuver
491
00:26:32,242 --> 00:26:33,113
of all time.
492
00:26:40,163 --> 00:26:41,208
It's 1981
and youth culture
493
00:26:41,251 --> 00:26:42,644
is driving television
advertising.
494
00:26:42,688 --> 00:26:44,211
A
game so challenging,
495
00:26:44,254 --> 00:26:46,474
you need this combat
control panel to play it.
496
00:26:46,517 --> 00:26:48,302
- The rise of the
American teenager
497
00:26:48,345 --> 00:26:53,133
was something that was a
phenomenon in the 1950s.
498
00:26:53,176 --> 00:26:54,656
Well, in the 1980s,
499
00:26:54,700 --> 00:26:58,660
you have the adolescent
now extended into the 20s
500
00:26:58,704 --> 00:27:01,184
with disposable income.
501
00:27:01,228 --> 00:27:04,100
Without the burdens
of a mortgage, kids,
502
00:27:04,144 --> 00:27:06,668
that now becomes a major focus
503
00:27:06,712 --> 00:27:09,149
of anybody who wants
to sell products.
504
00:27:09,192 --> 00:27:10,977
And so the entire kind
of commercial culture
505
00:27:11,020 --> 00:27:13,066
gets geared to the young.
506
00:27:14,676 --> 00:27:17,984
On August 1st,
MTV officially launches
507
00:27:18,027 --> 00:27:21,857
triggering a new era of pop
stardom like never before.
508
00:27:21,901 --> 00:27:26,688
- MTV combined entertainment,
music, information,
509
00:27:26,732 --> 00:27:30,170
hangout culture and
videos as radio
510
00:27:30,213 --> 00:27:35,654
into one unified
form of inclusion
511
00:27:35,697 --> 00:27:39,179
for a demographic of
people 18 to 34.
512
00:27:39,222 --> 00:27:40,789
And I think that's something
513
00:27:40,833 --> 00:27:44,706
that effectively
changed everything.
514
00:27:44,750 --> 00:27:50,233
MTV's importance to the
evolution of humankind
515
00:27:50,277 --> 00:27:51,887
cannot be understated.
516
00:27:51,931 --> 00:27:53,149
To keep
up with Coca-Cola's
517
00:27:53,193 --> 00:27:54,977
surging Diet Coke sales,
518
00:27:55,021 --> 00:27:59,242
Pepsi's new CEO needs
another revolutionary idea.
519
00:28:00,722 --> 00:28:04,204
Using the new cultural shift
toward the power of celebrity,
520
00:28:04,247 --> 00:28:06,902
Roger Enrico makes
a bold proposition
521
00:28:06,946 --> 00:28:09,339
unlike any CEO before him.
522
00:28:09,383 --> 00:28:10,732
- I'm not sure how
to phrase this,
523
00:28:10,776 --> 00:28:12,560
so I'm just gonna come
right out and say it.
524
00:28:12,603 --> 00:28:13,387
- Okay.
525
00:28:15,476 --> 00:28:18,174
- I want to pay Michael
Jackson $5 million
526
00:28:18,218 --> 00:28:19,480
to be the face of Pepsi.
527
00:28:21,787 --> 00:28:25,747
- Michael Jackson is the biggest
thing since sliced bread.
528
00:28:25,791 --> 00:28:30,186
And at the height of his
popularity Enrico decides
529
00:28:30,230 --> 00:28:33,537
I am going to get the biggest
pop star on the planet
530
00:28:33,581 --> 00:28:34,800
to endorse Pepsi.
531
00:28:35,626 --> 00:28:36,845
Michael Jackson
532
00:28:36,889 --> 00:28:39,239
is fresh off the
success of thriller,
533
00:28:39,282 --> 00:28:42,721
which will go on to sell
over 66 million records,
534
00:28:42,764 --> 00:28:45,593
making it the best
selling album in history.
535
00:28:45,636 --> 00:28:47,421
Leading the "Guinness
Book of World Records"
536
00:28:47,464 --> 00:28:51,077
to dub him the most successful
entertainer of all time.
537
00:28:52,600 --> 00:28:54,167
- You want to pay
him $5 million?
538
00:28:55,168 --> 00:28:56,343
- Yes.
539
00:28:56,386 --> 00:28:58,606
For two commercials
and a concert tour.
540
00:29:00,695 --> 00:29:05,091
Oh, also Coca-Cola
is interested in him.
541
00:29:11,488 --> 00:29:15,362
- Well, then you
better do it quick.
542
00:29:18,321 --> 00:29:22,369
- If you can latch in with
advertising a potential consumer
543
00:29:22,412 --> 00:29:26,242
at the age of 16 and
then grow with them,
544
00:29:26,286 --> 00:29:28,418
then you have a
lifetime consumer.
545
00:29:28,462 --> 00:29:30,464
And ultimately for advertisers
546
00:29:30,507 --> 00:29:33,772
being able to create
lifetime consumers
547
00:29:33,815 --> 00:29:35,948
at a far younger
age than ever before
548
00:29:35,991 --> 00:29:40,779
effectively it made commerce
an industry unto itself
549
00:29:40,822 --> 00:29:42,650
like it had never been before.
550
00:29:42,693 --> 00:29:44,826
Roger Enrico
inks Michael Jackson
551
00:29:44,870 --> 00:29:48,787
to the largest celebrity
endorsement contract in history,
552
00:29:48,830 --> 00:29:52,051
equal to over $12.5
million today.
553
00:29:53,443 --> 00:29:57,534
And in 1984, filming begins
on his first Pepsi spot.
554
00:29:57,578 --> 00:29:59,710
- And famously what they
did was they leaked
555
00:29:59,754 --> 00:30:02,104
the amount that had
been spent on him.
556
00:30:02,148 --> 00:30:05,499
And it became this big moment
557
00:30:05,542 --> 00:30:08,371
where this brand,
the number two soda
558
00:30:08,415 --> 00:30:11,244
got the number one pop
star on the planet.
559
00:30:11,287 --> 00:30:13,724
- Now, unfortunately,
during the filming
560
00:30:13,768 --> 00:30:16,989
of one of these ads
in the very last take
561
00:30:17,032 --> 00:30:21,994
Michael Jackson's hair,
through a wayward fireworks,
562
00:30:22,037 --> 00:30:24,953
caught fire and he was
taken to the hospital
563
00:30:24,997 --> 00:30:27,521
and it caused a big sensation.
564
00:30:32,700 --> 00:30:35,659
- That only served to grow
565
00:30:35,703 --> 00:30:38,967
the legend of Michael
and Pepsi even more.
566
00:30:39,011 --> 00:30:40,360
When the ads air,
567
00:30:40,403 --> 00:30:41,840
they're an instant sensation
568
00:30:41,883 --> 00:30:44,755
seen by 99% of the
American public
569
00:30:44,799 --> 00:30:47,280
dozens of times over
a series of months.
570
00:30:49,891 --> 00:30:51,371
- Yes. Come on in, have a seat.
571
00:30:53,286 --> 00:30:56,376
The campaign boosts
sales by nearly $2 billion,
572
00:30:57,812 --> 00:31:02,251
leading to a massive 7.7
billion in total sales for 1984.
573
00:31:03,383 --> 00:31:06,212
- Michael Jackson really
became the linchpin
574
00:31:06,255 --> 00:31:08,779
of Pepsi is cool.
575
00:31:08,823 --> 00:31:09,998
Pepsi is hip.
576
00:31:10,042 --> 00:31:12,174
Pepsi is where we want to be.
577
00:31:12,218 --> 00:31:14,046
Coke still doesn't have that.
578
00:31:20,835 --> 00:31:23,229
At Coca-Cola,
Roberto Goizueta
579
00:31:23,272 --> 00:31:25,405
watches the company
post a net loss
580
00:31:25,448 --> 00:31:28,582
in market shares for the
first time in decades.
581
00:31:29,757 --> 00:31:32,412
And the brand that
once seemed invincible
582
00:31:32,455 --> 00:31:34,588
is suddenly exposed.
583
00:31:37,112 --> 00:31:37,983
- Yeah.
584
00:31:39,549 --> 00:31:40,899
Whoa, slow down.
585
00:31:42,770 --> 00:31:45,773
What do you mean Burger
King is pulling out.
586
00:31:45,816 --> 00:31:48,776
No, you get them on the
phone with me right now.
587
00:31:50,082 --> 00:31:52,649
I don't care. Just do it.
588
00:31:53,868 --> 00:31:58,264
- It was the conception
that Coke lost to Pepsi
589
00:31:58,307 --> 00:32:00,919
with their marketing and
with their advertising,
590
00:32:00,962 --> 00:32:02,921
which is why Burger
King defected.
591
00:32:05,619 --> 00:32:08,578
Infuriated by
Pepsi's rising popularity,
592
00:32:08,622 --> 00:32:12,104
Roberto Goizueta is determined
to regain Coca-Cola's crown.
593
00:32:12,147 --> 00:32:13,279
- Can I have your attention.
594
00:32:13,322 --> 00:32:14,802
By
doing the one thing
595
00:32:14,845 --> 00:32:17,587
that has been unthinkable
for almost a hundred years.
596
00:32:17,631 --> 00:32:19,502
- From now on your assignment,
597
00:32:19,546 --> 00:32:22,984
your only assignment is
to come up with a formula
598
00:32:23,028 --> 00:32:26,466
that guarantees Coke beats
Pepsi in a taste test
599
00:32:26,509 --> 00:32:28,642
every single time.
600
00:32:29,817 --> 00:32:30,992
He's
going to change
601
00:32:31,036 --> 00:32:33,647
the sacred Coca-Cola
formula itself.
602
00:32:35,518 --> 00:32:36,476
- Don't look at me.
603
00:32:38,695 --> 00:32:39,479
Get to work.
604
00:33:08,595 --> 00:33:10,162
- Now in 1985.
605
00:33:10,205 --> 00:33:13,730
And it's certainly the
peak of the Cola Wars.
606
00:33:13,774 --> 00:33:15,297
It doesn't get any more intense.
607
00:33:16,168 --> 00:33:19,171
Pepsi had won a battle, but
they didn't win the war.
608
00:33:20,607 --> 00:33:22,391
In a response
to a flurry of victories
609
00:33:22,435 --> 00:33:24,350
by his greatest rival,
610
00:33:24,393 --> 00:33:27,396
Roberto Goizueta is planning
the most radical change
611
00:33:27,440 --> 00:33:30,747
in Coca-Cola's nearly
100 year history,
612
00:33:30,791 --> 00:33:33,011
modifying its sacred formula.
613
00:33:35,709 --> 00:33:38,059
- It was called Project Kansas,
614
00:33:38,103 --> 00:33:42,672
and it was done on
secrecy worthy of the CIA,
615
00:33:42,716 --> 00:33:44,935
worthy of the Kremlin.
616
00:33:44,979 --> 00:33:47,199
No one knew about it.
617
00:33:47,242 --> 00:33:50,724
- Coca-Cola and Goizueta we're
so obsessed with the idea
618
00:33:50,767 --> 00:33:53,553
that they were going to
break the commandments.
619
00:33:53,596 --> 00:33:55,859
They were going to go ahead
620
00:33:55,903 --> 00:34:00,647
and have a dramatic
flavor change
621
00:34:00,690 --> 00:34:04,303
that it would go down in
history as one of the boldest
622
00:34:04,346 --> 00:34:07,349
and most brilliant moves
that he could make.
623
00:34:13,355 --> 00:34:14,617
While the
project is a secret
624
00:34:14,661 --> 00:34:16,054
from the rest of the world,
625
00:34:17,316 --> 00:34:20,058
news leaks to Pepsi
Headquarters in New York.
626
00:34:21,450 --> 00:34:24,105
- My source tells me it'll
either be called Coke Light,
627
00:34:24,149 --> 00:34:26,586
Coke II or New Coke.
628
00:34:26,629 --> 00:34:27,848
- And it's supposed to be what?
629
00:34:27,891 --> 00:34:29,676
Just another new product.
630
00:34:29,719 --> 00:34:31,678
- No, that's the thing,
631
00:34:31,721 --> 00:34:33,071
it's replacing Coca-Cola.
632
00:34:42,993 --> 00:34:44,256
- They're admitting defeat.
633
00:34:48,260 --> 00:34:49,087
We won.
634
00:34:52,481 --> 00:34:54,701
- Enrico realized,
Hey, wait a minute.
635
00:34:54,744 --> 00:34:58,922
What this means is
that Pepsi was so good,
636
00:34:58,966 --> 00:35:03,797
so effective and so
superior to Coca-Cola
637
00:35:03,840 --> 00:35:09,281
that Coca-Cola after 99
years of hammering away
638
00:35:09,324 --> 00:35:12,980
about how great it was
had to take its flagship,
639
00:35:13,023 --> 00:35:17,463
iconic product off the market
and replace it with a new one.
640
00:35:20,857 --> 00:35:24,165
Meanwhile,
Roberto Goizueta forges ahead
641
00:35:24,209 --> 00:35:25,514
with his bold plan.
642
00:35:26,776 --> 00:35:28,648
That's
regular, plain old Coca-Cola.
643
00:35:28,691 --> 00:35:29,997
- Okay.
644
00:35:30,040 --> 00:35:33,435
- And this, this is the
formula for Diet Coke
645
00:35:33,479 --> 00:35:36,177
but sweetened with the same
high fructose corn syrup
646
00:35:36,221 --> 00:35:37,657
found in regular Coca-Cola.
647
00:35:45,404 --> 00:35:46,318
- It tastes better.
648
00:35:47,536 --> 00:35:48,320
- We know.
649
00:35:51,888 --> 00:35:55,327
- The flavor was as though
you had mixed two-part Pepsi
650
00:35:55,370 --> 00:35:57,155
to one part Coke.
651
00:35:57,198 --> 00:36:00,288
And the greater lemony
note was prevalent.
652
00:36:00,332 --> 00:36:03,987
The taste was eerily like Pepsi.
653
00:36:05,902 --> 00:36:07,513
- Coke had done
a lot of research
654
00:36:07,556 --> 00:36:10,342
and they had done
focus groups too.
655
00:36:10,385 --> 00:36:12,387
They certainly thought
that they would come out
656
00:36:12,431 --> 00:36:14,868
with Coke II, the
great fanfare and say,
657
00:36:14,911 --> 00:36:15,999
"We've improved it.
658
00:36:16,043 --> 00:36:18,698
It's the same
Coca-Cola, only better."
659
00:36:18,741 --> 00:36:21,048
In
the spring of 1985,
660
00:36:21,091 --> 00:36:24,530
Goizueta shuts down
production on Coca-Cola
661
00:36:24,573 --> 00:36:28,011
and dedicates all his bottling
lines to the new product.
662
00:36:29,361 --> 00:36:32,015
Introducing
the new taste of Coca-Cola.
663
00:36:32,059 --> 00:36:34,235
That's right, a
new taste of Coke.
664
00:36:34,279 --> 00:36:38,718
on April 23rd,
New Coke replaces Coca-Cola
665
00:36:38,761 --> 00:36:40,850
as the flagship
product of the largest,
666
00:36:40,894 --> 00:36:44,071
most legendary cola
manufacturer in history.
667
00:36:44,114 --> 00:36:45,246
- It is catching on.
668
00:36:45,290 --> 00:36:46,552
The taste is better
and newer than,
669
00:36:46,595 --> 00:36:47,509
than, than, than--
670
00:36:47,553 --> 00:36:49,555
Pepsi!
671
00:36:49,598 --> 00:36:51,687
- You just said the P word.
672
00:36:51,731 --> 00:36:53,515
- I thank you all for coming.
673
00:36:53,559 --> 00:36:55,387
I'm opening up the
floor to any questions.
674
00:36:55,430 --> 00:36:56,388
If anybody has any.
675
00:36:57,650 --> 00:36:59,217
- Is it true you've
changed the formula
676
00:36:59,260 --> 00:37:01,044
to make Coke more like Pepsi?
677
00:37:02,132 --> 00:37:04,439
- No, I wouldn't say
that's accurate at all.
678
00:37:04,483 --> 00:37:07,007
We've improved the
flavor profile.
679
00:37:07,050 --> 00:37:08,226
It's better than Pepsi.
680
00:37:20,194 --> 00:37:22,675
- New Coke was
absolutely atrocious,
681
00:37:22,718 --> 00:37:24,764
disgusting, undrinkable.
682
00:37:24,807 --> 00:37:25,939
It wasn't good.
683
00:37:27,027 --> 00:37:28,289
And in fact,
684
00:37:28,333 --> 00:37:31,597
the nation overwhelmingly
told Coca-Cola that.
685
00:37:31,640 --> 00:37:34,034
- In this day and age
it's hard to understand
686
00:37:34,077 --> 00:37:36,776
the visceral reaction
so many people had
687
00:37:36,819 --> 00:37:40,954
to the loss of their
friend Coca-Cola.
688
00:37:40,997 --> 00:37:43,478
People were convinced that
this was almost a betrayal
689
00:37:43,522 --> 00:37:47,613
of the covenant that Coca-Cola
had built over the years.
690
00:37:47,656 --> 00:37:51,094
And the American people
just rebelled against that.
691
00:37:51,138 --> 00:37:52,574
The
unprecedented gamble
692
00:37:52,618 --> 00:37:54,663
to change their renowned formula
693
00:37:54,707 --> 00:37:56,578
could finally end their streak
694
00:37:56,622 --> 00:37:59,189
as the number one
cola in the world.
695
00:37:59,233 --> 00:38:00,974
Unless Goizueta can come up
696
00:38:01,017 --> 00:38:03,281
with another
revolutionary maneuver.
697
00:38:11,376 --> 00:38:12,290
- Can you describe
the taste of New Coke?
698
00:38:14,379 --> 00:38:16,337
Roberto
Goizueta has just launched
699
00:38:16,381 --> 00:38:20,515
a newly formulated recipe for
Coca-Cola called New Coke.
700
00:38:20,559 --> 00:38:23,997
And the reaction is not at
all the victory he expected.
701
00:38:24,040 --> 00:38:25,303
- It's uh...
702
00:38:27,174 --> 00:38:28,306
It's rounder...
703
00:38:29,916 --> 00:38:30,960
smoother...
704
00:38:32,266 --> 00:38:35,487
more harmonious, yet bolder.
705
00:38:44,887 --> 00:38:47,716
The failure of
New Coke is so catastrophic,
706
00:38:47,760 --> 00:38:50,502
the company never releases
official sales figures.
707
00:38:52,417 --> 00:38:54,027
But all across the country,
708
00:38:54,070 --> 00:38:57,552
millions of cans and
bottles go unsold.
709
00:38:57,596 --> 00:38:59,206
- In the 20th century,
710
00:38:59,249 --> 00:39:02,818
a failure in business was seen
to be almost a moral failure.
711
00:39:04,254 --> 00:39:08,998
And here the first person to
take over since Robert Woodruff
712
00:39:09,738 --> 00:39:11,392
takes a huge risk.
713
00:39:11,436 --> 00:39:14,395
Changes the very fabric
of Coca-Cola itself,
714
00:39:14,439 --> 00:39:16,528
falls on his face.
715
00:39:21,924 --> 00:39:24,405
For Pepsi,
it's a hard fought victory
716
00:39:24,449 --> 00:39:26,364
after a hundred years of battle.
717
00:39:27,800 --> 00:39:30,019
- Here, take this down will you.
718
00:39:33,283 --> 00:39:37,418
To all Pepsi bottlers and
Pepsi-Cola company personnel,
719
00:39:37,462 --> 00:39:41,422
it gives me great pleasure
to offer each of you
720
00:39:41,466 --> 00:39:43,511
my heartiest congratulations.
721
00:39:43,555 --> 00:39:46,862
After 87 years of going
at it, eyeball-to-eyeball,
722
00:39:47,820 --> 00:39:49,387
the other guy just blinked.
723
00:39:52,651 --> 00:39:54,304
Maybe they just realized
724
00:39:54,348 --> 00:39:56,437
what most of us have
known for years,
725
00:39:56,481 --> 00:39:58,047
Pepsi tastes better than Coke.
726
00:39:59,875 --> 00:40:03,749
For now, I say victory is sweet
727
00:40:03,792 --> 00:40:05,403
and we've earned a celebration.
728
00:40:11,017 --> 00:40:13,149
- Enrico was so happy over this,
729
00:40:13,193 --> 00:40:16,022
he put in the full page
in the New York Times,
730
00:40:16,065 --> 00:40:19,939
touting the fact that
Pepsi-Cola had finally prevailed
731
00:40:19,982 --> 00:40:23,464
over the Coca-Cola company
and he gave everyone
732
00:40:23,508 --> 00:40:27,120
in the company a day
off to celebrate.
733
00:40:33,692 --> 00:40:35,781
But at
Coca-Cola Headquarters,
734
00:40:35,824 --> 00:40:37,260
with his back against the wall,
735
00:40:37,304 --> 00:40:40,699
Roberto Goizueta quickly
realizes his mistake
736
00:40:40,742 --> 00:40:43,484
and plans to relaunch
the original recipe.
737
00:40:43,528 --> 00:40:46,052
- Despite the hoopla, the ads,
738
00:40:46,095 --> 00:40:49,969
after three months
they finally came back
739
00:40:50,012 --> 00:40:52,841
with what they call
Coca-Cola Classic.
740
00:40:52,885 --> 00:40:54,669
Coca- Cola Classic.
741
00:40:54,713 --> 00:40:56,758
It's the way you
said it should be
742
00:40:56,802 --> 00:40:59,500
because you know what
you've always known.
743
00:40:59,544 --> 00:41:02,242
- But the remarkable thing
744
00:41:02,285 --> 00:41:05,506
was that when they brought
back Coca-Cola Classic,
745
00:41:05,550 --> 00:41:09,815
it suddenly began outselling
Pepsi and gaining market share.
746
00:41:11,294 --> 00:41:13,819
- You know, if you want people
to appreciate something,
747
00:41:13,862 --> 00:41:16,865
the best way to do it is just
to take it away from them
748
00:41:16,909 --> 00:41:17,953
for a little while.
749
00:41:17,997 --> 00:41:18,998
That's what happened.
750
00:41:20,303 --> 00:41:22,349
- Some people thought
that they had actually
751
00:41:22,392 --> 00:41:25,134
done this whole thing as an
elaborate marketing stunt,
752
00:41:25,178 --> 00:41:28,442
which was certainly
not the case.
753
00:41:29,399 --> 00:41:30,662
They just screwed up big time.
754
00:41:32,577 --> 00:41:34,013
- And in his failure,
755
00:41:34,056 --> 00:41:38,539
Goizueta proves to have
the largest success
756
00:41:38,583 --> 00:41:39,845
and becomes a catalyst
757
00:41:39,888 --> 00:41:41,847
for one of the largest
periods of growth.
758
00:41:41,890 --> 00:41:44,284
And had Goizueta not
taking that risk.
759
00:41:44,327 --> 00:41:47,853
Had he not risked it
all, fell on his face,
760
00:41:47,896 --> 00:41:51,247
they could not have generated
the amazing sales they had
761
00:41:51,291 --> 00:41:54,033
in the wake of its
reintroduction.
762
00:41:54,076 --> 00:41:57,036
And possibly saved
Coke in the long run.
763
00:42:00,692 --> 00:42:02,520
After
a decade long war,
764
00:42:02,563 --> 00:42:04,870
both companies
emerged triumphant.
765
00:42:04,913 --> 00:42:07,873
- The Cola Wars ends
up being an environment
766
00:42:07,916 --> 00:42:10,136
of cutthroat competition.
767
00:42:10,179 --> 00:42:12,791
However, I think you had
768
00:42:12,834 --> 00:42:15,794
a profound sense
of mutual respect.
769
00:42:15,837 --> 00:42:19,711
And as we see in Brooklyn,
"Game recognizing game."
770
00:42:19,754 --> 00:42:22,235
Today, annual
revenue from Coca-Cola
771
00:42:22,278 --> 00:42:24,629
totals $32 billion.
772
00:42:24,672 --> 00:42:27,457
And PepsiCo's combined
food and soda brands
773
00:42:27,501 --> 00:42:29,285
rake in $64 billion.
774
00:42:30,635 --> 00:42:34,247
- You are either a Coke person
or you're a Pepsi person.
775
00:42:34,290 --> 00:42:36,641
It's like, you're a Democrat
or you're a Republican.
776
00:42:36,684 --> 00:42:39,469
People still feel
really strongly
777
00:42:39,513 --> 00:42:42,429
about their
preferred cola brand.
778
00:42:43,778 --> 00:42:45,606
Coke and
Pepsi continue to compete
779
00:42:45,650 --> 00:42:48,261
in a soft drink market
expected to grow
780
00:42:48,304 --> 00:42:50,655
six and a half
percent every year
781
00:42:50,698 --> 00:42:52,613
for the right to
declare themselves
782
00:42:52,657 --> 00:42:54,876
the undisputed Kings of Cola.
783
00:42:54,920 --> 00:42:56,443
- It used to be that Coca-Cola
784
00:42:56,486 --> 00:42:58,924
was the best known
word on earth.
785
00:42:58,967 --> 00:43:00,882
I don't know what
the future will hold.
786
00:43:01,970 --> 00:43:03,581
It'll be interesting
to find out.
59707
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