All language subtitles for Airline.Wars.S01E01.1080p.WEB.h264-EDITH

[ominous music]

- [Narrator] In airplanes...

- [Passenger 1] Oh my God.

- [Passenger 2] Oh my God.

- [Narrator] And airports...

- [Narrator] People
are acting up

and acting out more than ever.

- We gonna [bleep]
all night, bitch!

- [Narrator] In recent years,

unruly passenger incidents
have more than doubled,

and all of it is
caught on camera.

So fasten your seat belts.
[collision and water spashing]

We're headed for the
not-so-friendly skies.

- [Bystander] Hey,
hey, hey, hey, hey.

Stop.

[electronic whoosh]

[tiles flip]

[dramatic music]

- [Narrator] People
spend months, even years,

planning that dream vacation,

but when a problem
at the airport

puts someone's dream in danger,

there's bound to be trouble.

- [Narrator] The irate
mom of two has been told

bad weather may cancel her
flight to a Disney cruise.

- [Narrator] Getting no
satisfaction at the counter,

the woman pleads her case
to fellow passengers.

[bleep]

- [Narrator] It may not
be pretty, but it works.

The airline finally books
her on another flight,

which lands just in time to
make that magical cruise.

- [Narrator] After
an emergency landing

in Rochester, Minnesota,

to help a sick passenger,

this woman is experiencing
an emotional breakdown.

- [Narrator] She's a veteran
and hasn't flown on a plane

since leaving the military
almost 17 years earlier.

[passenger roars]

- [Narrator] According
to news reports,

the woman was
triggered by the delay,

as well as being prevented
from using the restroom.

She began walking up the aisle,

yelling and wanting
to get off the plane.

- [Narrator] She
eventually exits the plane

with police assistance.

[passenger roars]

- [Narrator] After the
police were informed

she was a military veteran,

reportedly suffering from PTSD,

the woman was not arrested.

She was sent to a hospital
for mental health evaluation

and the airline declined
to press charges.

[plane engine roars]

- [Narrator] Sometimes,
a conflict that starts

on the plane

doesn't really flare up
until the passengers get off.

At Kansas City International
Airport, a fight breaks out.

The man in the blue shirt
pushes the other man,

an off-duty pilot,
not once, but twice.

Court documents later say
the incident began in flight.

The angry man claims
the off-duty pilot,

also a passenger, took up
too much space in the aisle

and was disrespectful.

This angle shows
the man in question

tailing the pilot
through the concourse.

He even tries to take
a photo of his badge.

When the pilot swats
the phone away,

the man's anger
seems to boil over.

This traveler narrowly
dodges the altercation.

When the dust settled,

the pilot allegedly
had cuts on his legs

and bruising on his forearm.

The man was reportedly
cited by police

for intentionally
inflicting bodily injury.

[plane engine roars]

A short shoving
match is one thing,

but tense moments at the
airport can get a lot scarier.

It's Sunday night
at New York's JFK,

when suddenly the
sound of gunshots

is reported in the terminal.

[gunshot firing]

[people screaming]

- [Narrator] Panicked
travelers make a mad dash

to get away from the
apparent gunfire.

- [Narrator] The fear
level is ratcheted up

as more people try to escape.

[general chaos and yelling]

- [Narrator] As some
travelers even pour out

onto the tarmac,

JFK is plunged
into total mayhem.

- [Narrator] Report of gunshots
at New York's JFK airport

have sent passengers
into a panic.

- {Narrator] The chaos
spills onto the tarmac

as frightened travelers
try to escape.

- [Narrator] Unable
to locate the shooter,

police search the crowd
for potential suspects.

- No bags.

[camera flashes]

- Narrator] Two terminals
are evacuated.

Incoming flights suspended

and the airport is
in shutdown mode.

After hours of investigation,

authorities determine the
reason for the frenzy.

The supposed shots
fired were the sounds

of travelers cheering,
clapping, and banging on things

while watching the
Olympics on airport TVs.

There were reportedly
no serious injuries,

but the incident
prompted officials

to give all JFK workers
further training

on evacuation procedures
and crowd management.

[airplane engine roars]

- [Narrator] At Chicago's
O'Hare International Airport,

an unmanned catering
cart spins out of control

and ground workers
can't get a grip on it.

[tires skidding]
[ground crew chatters]

It appears a case
of bottled water

has somehow fallen
on the accelerator,

sending the cart
into tornado mode.

The ground crew doesn't
know what to do.

[tense music]

Meanwhile, the possessed
machine circles

and almost smashes into the
plane's front landing gear.

That's when this quick
thinking worker has an idea

and leaps into action.

Looking again, he
dodges the cart

and is nearly slammed
by the swinging doors.

He then runs out of view

and reappears behind the wheel
of a ground support vehicle

and crashes into the
cart, ending the madness.

The airline reported no injuries

and said the incident
caused just one flight

to be delayed by 10 minutes.

As for the fearless employee,
he was honored by the airline

for saving the day.

[vehicles collide]
[dramatic music]

[plane engine roars]

[baby crying]

Flying can be
stressful for kids,

and when they act
out as a result...

[child screaming]

That can make things awfully
tough for their parents

and everyone else.

- [Narrator] On an
eight hour flight

from Germany to New Jersey,

this three year old's
behavior has his desperate mom

asking for wifi access
even before takeoff.

[child continues screaming]

[child screaming]
- [Mother] Calm down.

- [Dad] Your mom's right here.

Mommy's here.
- [Mother] It's okay.

Tanner, come over here.

[child screaming]

- [Narrator] Two hours in,

nearby passengers are
definitely frustrated

with the nonstop disruptions.

[child continues screaming]

[more screaming]

- [Narrator]
According to reports,

the screaming goes
on for eight hours

until the aircraft lands
in Newark, New Jersey.

Weary passengers
take their luggage

and what's left of their sanity

and head toward the exit.

[child screaming]

- [Narrator] Everyone on
board, including poor mom,

is glad it's finally over.

[child continues screaming]

[plane engine roars]

Some little kids
may be disruptive,

but usually it's the adults
who cause the trouble.

On a flight to Las Vegas,

news reports state this
woman changed seats

after being seated
next to an infant.

- [Narrator] She
begins hearing it

from the people
seated around her,

but defends herself, claiming
she's done nothing wrong.

Reportedly, the crew asks
the woman to leave the plane.

At least at first, she refuses.

- [Narrator] But she's
about to be accused

of something even worse.

- [Narrator] According
to reports,

after boarding a
flight to Las Vegas,

this woman tried to change
her seat without permission,

then began arguing with the
passengers in front of her.

The crew reportedly
asked her to leave.

- [Narrator] Instead, the
situation intensifies.

[passenger spitting]

- [Narrator] She's
accused of spitting

in the direction of
someone in front of her.

Although this is never proven.

- [Narrator] The woman
finally does agree

to get off the plane.

- [Narrator] After
exiting the plane,

the woman reportedly
tried sneaking back on,

striking an airline worker
in the head in the process.

She was arrested at the airport
and charged with battery.

The woman eventually
pleaded no contest.

She was sentenced to an
anger management course,

fined and prohibited from
flying on the airline.

[plane engine roars]

Everyone who flies
knows that anxious time

between landing and
actually being able

to get off the plane.

It's a kind of limbo that
can make some people lose it.

- [Narrator] A flight from
Kentucky has just landed

at Charlotte Douglas
International Airport.

The fastened seatbelt
sign is still on,

so passengers are
required to stay seated,

but this man, who is
allegedly intoxicated,

doesn't seem to care.

- [Narrator] Passengers
pull out their phones

to record the spectacle.

- [Narrator] The man
sits on the armrest,

but that's just a
brief intermission.

- [Narrator] When
the pilot steps in,

it makes the difficult
passenger even more aggressive.

- [Narrator] The man
makes a mad dash,

trying to shove his way
past the flight attendant.

That's when this hero pilot
finally puts him in his place.

- [Narrator] The man was found
guilty of three misdemeanors.

Public intoxication,

communicating
threats and assault.

[plane engine roars]

Sometimes trouble
starts when a passenger

just wants to stay on the plane.

On this sold out flight
from Chicago to Louisville,

four passengers were
randomly selected

to give up their seats
to airline employees,

including Dr. David Dao.

But he says he can't
miss the flight.

Dr. Dao is due at
a medical clinic

he founded for US veterans.

- [Narrator] Dr. Dao gets on
the phone with the airline

to plead his case, but the
airline stands their ground,

and so does he.

- [Narrator] But
when officers begin

to physically remove him,

the 69-year-old doctor
still won't budge.

- [Narrator] That's when what
started as a calm disagreement

escalates very quickly.

[Dao screaming]

- [Passenger 1] Oh my God.

Oh my God.

- [Narrator] After
learning he was being

bumped from his flight,

Dr. David Dao said he
was needed at a clinic.

- [Narrator] And
refused to leave.

- [Narrator] Now officers
are physically removing him.

His fellow passengers watch
the brutal scene in horror.

[Dao screaming]

- [Narrator] A closer
look shows Dr. Dao's head

getting smashed into an armrest,

[Dao screaming]

which apparently breaks his
nose, knocks out two teeth

and later causes a concussion.

- [Narrator] According
to news reports,

after his shocking removal,
Dao ran back on the plane.

He reportedly
collapsed in a seat

and was taken off the aircraft
by stretcher, traumatized.

He was later brought
to a Chicago hospital

and treated for his injuries.

Several of the aviation security
officers who were involved

were reportedly put on
administrative leave

and two were fired
after an investigation.

- [Narrator] As a
result of the incident,

the airline has discontinued
the use of police

when bumping
passengers off flights.

- [Narrator] As for Dr.
Dao, he settled out of court

for an undisclosed amount.

[plane engine roars]

- [Narrator] It's a typical day

inside North Carolina's
Charlotte Douglas International,

until this man, reportedly
angry about a flight delay,

begins causing a major scene.

[bleep]
[alarm sounding]

- [Narrator] And the
disruptive traveler

also seems confused.

Apparently he was
heading to San Juan,

but he's now throwing a temper
tantrum at the wrong gate.

- [Narrator] As the
bizarre meltdown continues,

airport employees
and shocked onlookers

wait for airport security.

- [Narrator] When
the cops arrive,

the man is placed under arrest.

No further details were
given about the motivation

behind his tirade.

He was later charged
with disorderly conduct.

According to court documents,

the case was later
dismissed by the prosecutor.

[plane engine roars]

It should go without saying,

stripping isn't
allowed at the airport,

but that's hardly the most
inappropriate behavior

you'll see when traveling.

An hour into their
flight from Manchester

to the party island of Ibiza,

two strangers decide to get
the party started early.

It's not clear exactly
what they're doing.

The woman will later claim
it was just a lap dance.

But shocked passengers
take out their cellphones

and press record.

The frisky show
lasts for a while,

even in those
cramped coach seats.

It's hardly the only case

of this kind of
over-the-top behavior.

The passengers here are shocked

to spot what's happening
in the last row.

- [Narrator] The
camera pans to reveal

the seemingly oblivious twosome

getting very cozy
in the back row.

[sexy music]

[plane engine roars]

When it comes to
flagging unusual objects

in the security check,
TSA have seen it all,

even embarrassing items
planted as a prank.

This man is about to
fall victim to that gag,

thanks to his
mischievous friends.

- [Narrator] All is
going well until security

flags a bottle of
water in his bag,

which his friends have
strapped to a sex toy.

- [Narrator] And
he's not the only one

who's fallen victim to this gag.

Another group of men heading
to a stag weekend in Budapest

are stopped by security.

They all take great pleasure
in their friend's humiliation.

[group laughing]

- [Narrator] Even this
unsuspecting woman

becomes the butt of the joke.

[laughter]

- [Passenger] I cannot
believe you did that.

- [Narrator] Yet another reason

not to leave any bag
unattended, ever.