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Look, look. Wow!
A clown.
Oh, the clown!
Okay.
Okay, what about now? No?
Okay...
No?
What happened?
That's it. That's it.
That's it. Sit a little bit.
Yeah, yeah, yeah. Yeah, yeah, yeah.
Jessy, Jessy, Jessy?
Hey, baby what happened?
Mommy is coming.
Cheese.
Yay! Yeah? Okay, let's go!
Jota...
Jota, social services will be here at 4 pm.
You know, it's British punctuality.
Please, you must be home to greet them.
- Okay? - Relax baby.
Okay, let's go.
I like birds better.
You hungry?
Yeah. Let's grab some food.
Stay here, and do not move, okay?
- Thank you so much. - Cheers.
Have a lovely day.
- Is that all? - Yes.
90p please!
- Oh, yeah. - Okay.
- Thank you! - Sure.
- Have a lovely day. - You too.
Are you alone little girl?
Excuse me, sir, can I help you?
- Are you their mum? - Let's go.
Come on.
Everything is fine.
Hey don't talk about this. It's a secret.
Good morning.
Good morning Lu. Come on in.
You're 15 minutes late again.
Well...
- we can fix it. - Okay.
But you may prefer to ask her doctor
to give you a new one.
You know this is very, very sensitive equipment and...
given the severity of the impact,
you might never get the same quality again.
I would say it's much better to get a new one.
I'm not sure we will qualify for a new one.
How much would it be to buy it?
- Uh. Power? - Power, yes.
Standard is not enough.
Well you could pay 36 installments
of 34 pounds per month.
You will just need to bring in a salary slip,
a UK bank account, that's for the direct debit.
And fill in this form.
What if we don't have a salary slip?
Then it would be...
this form, that's for a guarantor.
I see.
Um...
Okay. Well I need some time to think about this.
But thank you so much for your help anyways.
It's nothing.
- Don't forget your papers. - Oh, right, thank you.
- Have a nice day. - You too. Thank you.
What is it?
Huh?
Oh, it's okay. It's okay.
One minute...
Oh, what's the matter? Hmm?
Diego is sick again...
Jota stayed home with him.
Jota isn't getting paid, they owe him money.
Social services are going to our house again today at 4.30 pm.
let's see if it what they say is true...
The last visit for Lu's final report.
Don't even joke about that, my dear.
Listen, can you lend us some money?
You know we can't... What's the matter?
Lu's hearing aid broke.
That stuff is really expensive,
What about the social services? Can't they help you with that?
No. It's not the right time to ask for their help.
I'd only prove them right.
But if we can't help, shouldn't they?
I know, but that's not going to work.
You can't imagine what we've been through with them.
How is Lu doing without it?
She can't hear a thing... We need to solve that...
It can't be.
Is baby Jessy there with you?
Yes! I have to breastfeed her in a while.
Do you still have milk?
I have.
Feeling better, kid?
The same.
I'm hungry.
I'm hungry!
When Mom arrives, we'll have lunch.
We can only go shopping the day after tomorrow.
We only get money on payday.
You have to get up. I need your help.
Why are we doing this?
Please, speak in Portuguese with me.
Today we will receive a visit.
See? Looks like new.
But Lu is gonna kill us.
But mom will like it.
Her dolls should have stayed out of the closet.
Whatever. Let's take a bath!
I'm tired.
You'll get over it. Come on.
Move on...
I'm cold, Dad.
Don't be so boring.
Where is it...
I feel sick.
With what?
Fuck, kid, you're burning up!
I told you I have a temperature.
You gotta lie down, come on.
- 3:15 was 20 minutes ago. - I know, I'm really...
I know, I know, I'm really, really sorry.
Can you bring Lu for me please?
I'd like to have a word with you.
Oh. I'm... I'm in a hurry right now,
it's not a good idea.
We tried to reach you several times this morning.
Is she... is she okay? Where is she?
At the hospital, they found some bruises on her back.
But they couldn't communicate easily
because she didn't have her hearing aid.
Oh, no? Oh, she must have forgotten it at home.
Can you call Lu for me, please?
- Do you... do you understand... - I'm really in a hurry.
...how dangerous it is for a child like Lúcia
to be playing without a hearing aid.
Are you aware of your child's needs?
I will get her.
You're okay?
I'm sorry mom.
It's not your fault.
I'm sorry.
Okay.
At the hospital, they asked you what?
They asked about the marks on my backs.
How?
I don't know.
What do you mean you don't know?
Sometimes my head shakes...
You mean you were dizzy? Tell me?
I don't remember.
What you don't remember?
When I fell.
What did they ask?
They asked if you hit me. If dad hits me.
If my brother hits me.
What did you tell them?
I told the truth.
Truth what? What happened? I can't guess.
I hurt myself. I fell.
How did you fall?
I said the hearing aid doesn't "listen".
The hearing aid? Did they ask you what?
Yes, but it's a secret.
You told them it's a secret?
It's a secret isn't it?
But did you tell them that, I told you that it's a secret?
Yes, but I didn't tell them anything.
The hearing aid wasn't working anymore,
did you tell them that we broke it?
Did you tell them?
Hey, look at...
Lu, look at me.
Let's go home.
Jota?
Jota!
We have to leave now, Jota. There's no time.
What? What?
We don't have time for this.
We can't risk the social services' visit.
Lu has her back in an abnormal state.
Turn around.
You don't need to be scared.
Mom is just a bit tired.
How did you hurt your back?
I need to know.
It's important.
Oh, no. Hey.
Can I ask you to get out of bed? Yes?
If wasn't important I wouldn't ask, okay?
I'll help you.
Come on.
Oh, no, you're burning up.
Let's go, yeah?
Here.
What are you doing?
I'm taking care of our boy's lunch. What do you think I'm doing?
- You don't get it, do you? - You're the one "not getting it".
If you'd run away now, they would catch you easily.
Do you want to get arrested? Are you crazy?
- No, I'm not crazy. - We're not going anywhere!
In a while, they'll be knocking at our door
and life will return to normal.
We didn't do anything wrong.
And that's it!
You're going crazy, Stop all this drama!
You're making the kids panic!
Okay.
Okay, it's time.
Put your shoes on, Diego.
Or don't, never mind.
Turn on the TV.
Any channel will do. Thank you.
World's greatest cities
have amazing stories hidden in plain sight.
A village with a winding river that became the center
of the world's largest empire.
The most significant trading post in the world.
Behave normally.
Once a medieval town that had burned to the ground
rose from its ashes.
Okay. Let's go.
Welcome to the story
of the most significant...
Good afternoon, sir.
- Social services. - Bela!
Are you Mr. João Nicolau de Sousa Augusto?
Go to your room. Go to your room.
Sousa Augusto, yes I am.
Yeah, we have an emergency protection order.
So we are forced to take your children away with us today.
You cannot reject this order in any way, shape or form. Okay?
It will take 72 hours until...
Stay there, stay there.
After a few weeks you'll be then given
information about the destiny of your family. All right?
Okay. Officer. Officer. Officer! Officer.
- What are you doing? What are you doing? - It's all right, it's okay.
- What are you doing? - Let's take a look.
Your children are considered to be in an imminent
- risk of harm, okay? - Harm?
So it's our duty to protect them.
Okay.
0-7-2-0-9-8-4-7
that's my phone number. Please hold on to this, okay.
They're gonna want to take this away from you.
So just please hang on and memorize it. Okay?
- What did you do, Mum? What is this for? - Shh.
I understand. I understand you.
- But can you understand my point of view? - You understand me.
I understand you totally, and I'll understand you more
once you've signed this.
I'm not signing anything, I'm not signing anything!
Just make it easy for us, all right?
- Okay all right, all right... - So just don't worry about it?
If you can get a pen... Wait!
Upstairs with me.
Miss, you have to open the door.
If you don't cooperate we'll have to arrest you.
You cannot do this.
- You cannot do this, okay. - Please.
They're my kids. They're my kids.
You cannot do this, just move away. Move away!
I'm a good mother! Okay? Just move away please!
Can you move away please?
We are a good family, I'm a good mother...
Go on with this, we have to.
- No, no, no. Please... - We have to.
- Just... No, no, no. - I understand...
- No, no, no, no. - I understand.
- No, you don't understand. - Officer...
- You don't understand. - Officer...
Would you just calm down, please!
- No, no, no, no. - Please!
- No. They're my kids, you cannot do this. - I understand.
Calm down, please. Miss, calm down I understand,
- please calm down. Calm down! Calm down! - Get off me! Get off me!
- Let go! - Calm down, calm down.
- That's it. Come on, off we go. - No! Let go of my...
- Let go of my... - Off we go.
What are you doing?
- What are you doing? - Okay...
You don't have the right to do this to my family!
This is my family! Step away!
- Please, Miss... - They're my kids.
- They're my kids. - Please calm down.
You calm down, you get out of here!
- Please... - Just go away!
Just go away, just, please, just go away. Let me go!
- Miss... calm down. - Just go. Just go away.
Don't... don't scare my kids, don't take away my kids please.
Please, please don't make it so difficult, they'll be fine,
- all right? - No, no, no. Let me go.
You're hurting my boy. Let him go! Let him go!
- Stay there. Stay there. - No. Stop!
- Come with me, yeah? - Get away from me.
- No, stop! - It's okay, it's okay.
- Don't worry buddy, it's okay. - I'm telling you to move away!
- Stop! - Come with us. Come with us.
- Stop. - Let me go!
Let me go!
You're scaring my children!
Let me go!
- It's okay, it's okay. - No!
I need information on my children,
they were taken by a member of your staff.
Yesterday.
Sousa Augusto.
João Nicolau.
O-A-O N-I-C-O-L-A.
Are you going to tell me when can I see my kids?
Hello?
When?
Seventy two... 72 hours? No information for 72...
That's unbelievable.
Where are they?
Where are my kids?
I want to go home, Miss. We need to go now.
My mom will be worried sick.
Don't worry, you don't need to be afraid.
We're on your side.
Can we go now? We need to go back home now!
Not yet, we'll see how it goes.
We will take care of everything.
I want my mum, she will take care of everything not you!
Look. I understand what you've been through. And...
we are doing everything we can to keep you safe.
Our duty is to look after you.
I want my parents, I wanna go home!
Please get up and eat.
Let's do everything we need to do.
I've made you some coffee.
Drink it...
Please, drink.
Get off me. Get off me.
You broke her hearing aid.
What've you done to her? You hit her?
Bela, I never hurt her. Never.
I never hit her in my life.
You screamed!
You've been punching the walls!
- Bela! - I don't want anything.
If you'd heard me…
I'm sorry, but I have to be inside.
Okay.
Look who's here! Lúcia.
Hey...
You're okay?
I want to go home, Mum, please, when can we go home?
They want to give me to another family.
I don't want to go.
Please speak in English, Diego.
I'm not saying anything new, I just wanna go home!
- Hey! Hey! - Hey. Stay calm, Diego.
It's okay we agreed.
We agreed we are going to speak in English.
I missed you so much.
I'm sorry, I'm afraid you can't say...
you're not allowed to say things like that, okay?
But I do miss him so much!
If you insist on using language like that,
I will end this visit, okay?
Hey.
I miss you so much.
I think in you everyday.
No one here talks to me. Only Diego.
Look, I'll get back to you.
I want to talk with you...
Sorry, sorry. No, no, no, no. She can't do that.
How do you expect her to communicate, sir?
We agreed English, yes? Look, if you really wanted to,
you could have asked for an interpreter.
- What? - English only!
Sorry, you can't do this.
I'm sorry, are you... are you out of your mind?
You don't allow me to see my kids for days,
and when I finally do
I cannot have a conversation with my daughter?
Look...
Now, look, all I'm saying is that, um...
you can't send messages, okay, using your hands!
And you know that unfortunately my daughter is deaf!
I am not sending her messages!
I cannot speak to her in English or in Japanese.
It's sign language, I need my hands to talk to her.
It's the only way I can talk to her.
It's sign language. If you're not prepared
to do your job, sir,
- that's your problem! - Don't do this.
Calm down, sit, sit, sit please...
Jota, seriously?
I can't have a decent conversation with my daughter.
In English. In English. In English.
Officer!
- What... what now? - No, I'm ending this visit,
- this visit is over. - Why? Why is it over?
- It's over! - Why? Why?
No, no, no, no, wait, wait!
- Please, ma'am. - The time is not up yet.
- Let me take the baby, please. - Come on, Diego.
- No. Wait. Wait. Just don't... - Let me take the baby.
don't do that like that. Don't do... No!
Thank you, thank you very much.
- Why are you doing this? - Come along with me.
That's a good girl, off you go, there you go.
Did you really have to pull that crap?
- Jota, so now it's my fault!? - Is it mine?
I need to speak with my children!
Why won't they let me? Why?
Lu said no one talks to her. No one!
And you consider that to be normal?
I don't think any of this is normal.
I just wanted to be with them the full hour I was entitled to.
Even if I had to stay in silence.
Sir, you cannot shout in here.
Mogg!
Mogg!
Mogg!
Fuck you! And your fucking zero hour pay contract!
You'll get this fucking shit back,
when I'll get my fucking money! You fucking moron!
Fuck!
You'll get his back when I'll get my money.
No worries! No worries!
We are living in the midst
of many great events.
We know that in the days when war seems remote
and far away. These will be historic pictures.
They will tell another generation
how England celebrated Victory in Europe Day.
The youngest is 12 months, the eldest is 12 years old.
Okay, so you'll also use that
against them. Probably with her it's important.
Well I work in a... We are Portuguese.
I work in a timber yard, without a permanent contract.
My wife cleans houses.
We can't afford a private lawyer so...
But they said though we can have a free lawyer.
Sir, I wouldn't go with that.
They'll simply try to force you
to accept the social services decisions.
- It's easier and faster. - So, do I reject that?
Yes.
Bela?
Look...
I've found someone who can really help us.
Really? Who?
She used to work for the social services, her name is Anne Payne.
- Are you crazy? - I'm meeting her.
A social services drop out? From here?
- You're crazy. - Yes.
I've a meeting tomorrow.
Look at me... I'm going.
- You're insane! - Don't you trust me?
I don't care. I'm going!
Say that again? You're telling me that?
You must be kidding. You're really doing this?
They're my kids.
I'm not your enemy. I'm on your side! Hey.
Like that woman would ever help us.
I'm on your side.
- This is my wife, Bela. - Nice to meet you.
Let's get right to it.
Things are moving even faster now,
because of changes made to the law in 2014.
Which means that it can take only months to turn a care plan
into a forced adoption.
Um. And this process can be very fast, I've seen it happen.
But the thing you need to know that once the forced adoption
is put in place, they can't,
or they won't reverse the process.
I need you to be emotionally prepared for this.
And I'm sorry to say that Jessy might be taken very soon.
I don't want to make you feel any more anxious.
It's just important that I keep you informed, at this stage.
Decisions are being made every day based on...
guidelines, these vague definitions of the so-called
social services protocol.
And no doubt some very wrong decisions are being made.
Oh, yeah.
The fight ahead of us is going to be tough.
Tell us, what are our chances?
It's impossible to say at this stage.
I can't believe this is happening to us.
They should be worried about other families, not ours!
I have no more strength!
You have to find the strength, okay?
The percentage of young children being taken away
from depressed mothers is very, very high.
Of course we are depressed!
They took our kids away!
Who would not feel depressed in this situation!
I understand completely how you feel,
but you've got to keep your anger
and anxiety inside you.
Please, do something.
Um. What are the real chances
of getting a permit to go back to Portugal?
That's our plan A. Um...
- I'm not sure... - I mean taking the kids with us
and trying to solve the situation
with the Portuguese social services.
Yeah, I understand that's plan A...
- Yes. - ...and we will try to do that.
But for now, you have to be silent.
We're working with other families
that depend on this silence too, okay?
We have a support network in continental Europe.
You mustn't talk to the press.
You must keep silent about all of this, okay?
And the most important thing, do not post anything
on social media because you can be arrested for that.
- Arrest us? - Yeah.
The law in this country
protects children within forced adoption.
Why?
Foster parents get paid a lot of money per week
if they accept a kid at home, and they can have up to four.
I'm gonna do everything I can to support you.
- Please do. - Thank you.
Diego...
you're gonna be living...
with a very nice new family.
We've tried to put the two of you together.
But it's even harder to find a family for a child like Lúcia.
- Special... - My sister is just deaf!
Yeah, um...
...your sister will have to stay with us.
Shh.
Shh.
Don't you ask yourself what they're doing?
I ask myself when we'll have them back.
What if that never happens?
It will happen. What's your doubt?
You will see, it will happen.
- And Jessy if she goes? - You can't know that!
We'll never know.
Stop thinking shit!
Fuck!
I'm sorry.
- Morning. - Go away.
Diego you have to prepare your bag.
Diego, please. If you don't do it
they'll send you anyway
and you won't be able to take anything you like with you.
Go away, you know this is wrong.
It's time, Diego.
I have to go.
They would take me anyway.
Be brave.
They can't make you stay.
It'll take about seven hours to get there with the driver.
And once you're out of the UK, everything's gonna be fine.
I'm scared.
Thanks for everything, Ann.
It will be hard to leave, but it would be harder to stay.
Take this.
Good luck for you guys.
Thank you.
Are you okay?
We should had run away.
We just need a couple of days.
That's it, we have them back a couple of days,
and we run away.
Sounds easier than it is, but it's too risky.
Okay. Can you help us?
Bela, Diego is hardly coming back.
Why? There must be a way.
Once your children have been put up for adoption...
if you do what you're intending on doing then...
But is there a chance of that going well?
Bela...
kidnapping kids is not part of the deal.
It can go really, really wrong.
It can't be any worse than losing them.
We could try to see if we can get a permit.
Which would allow
Lúcia and Jessy to spend Christmas Eve at home.
But I'm not expecting any warm hearts, but...
Sounds reasonable.
Okay. Yes, that's... that's... that's great.
Yeah. Okay. What about Diego?
They never reverse a process.
You have no new messages.
Baby...
Wake up...
Come to our bed.
Don't stay here again.
- I'm tired. - All the more reason.
Come to bed.
You can't stay here forever.
Come on.
Who's that?
Hello? Diego!
I'm at a restaurant, Mum. I don't know where.
The address. Ask him the address.
Give me... Ask someone to give you the address.
Please, talk to my mom, give the address of this place.
Hello. Hello madam. Do you have a pen?
Yes.
Okay, thank you. Thank you so much.
Can I talk to him again, please. Thank you.
Hey baby, okay.
Stay where you are, don't go anywhere.
We're gonna... Yes, we're gonna get you now.
Okay? As soon as we can.
Son, delete all the records.
Diego ran away, he's in a restaurant
in Uxbridge.
Mm-hmm.
Wh.. wh... Wait. Okay.
Right.
Okay. This way. Okay, thank you. Thank you.
- Anne will take care of everything. - That's great.
Someone will pick us up.
What if they find him first?
- Jump in. - Yeah.
As always. You never saw me. Thanks, Maria.
How does Diego know how to get here?
I gave him a map.
He's just a boy you know?
Look... He's coming!
- Huh? Diego! - Mom. Dad.
Guys? Get in the car!
Bela, I'm gonna give you a new phone
and a new number, okay?
From now on you can't call
or talk to Diego on your old number.
Diego do you understand?
You can't call your mom on her old number okay?
Yes.
Don't forget the number.
Is this your house?
This is a house for people in need, like you.
Listen, it's getting late.
So, you should get some rest.
I'll be in the main house.
So you're not gonna be on your own.
- Ann... - Yeah?
I'm glad to be here with you. Thank you.
Well, I'm glad your safe. Night night.
You're telling me you don't know where my son is?
You take him away from me,
and now you think you have the right to...
to ask me where he might be? You tell me where he is?
Bela, don't exagerate! Bela, control yourself!
- I can't believe their nerve... - Ok, but just don't overdo it.
- Tea? - No, thank you.
- Coffee? - Coffee.
Hey. Hey.
What's that?
It's okay, Mommy's here.
They're new.
- Hey. - Hey.
Hey, look at me.
Come to Daddy. Come to Daddy.
Don't you recognize your daddy anymore?
- Look at me... - Ma'am.
- Yes? - The last time you did that...
Please let me talk to her properly. She's not...
- I can be fired for this. - What?
I'm... I'm, sorry but I need to talk to her properly.
- She has a hearing aid. - Where she can understand.
I know she does, but it's only
to help her for reference sounds.
Please let me use my hands,
it's the only way she can understand me.
I'm so sorry, the kids are too distressed,
I'm gonna have to end the visit.
- But we haven't done anything. - I'm really sorry.
Please just a little bit more.
Lu! Sorry.
Are you okay?
Please, I... I... I need to ask you a question.
It's about her bruises on her back, have you seen it?
- Well, I know they're... - They're new.
5 not from anything that we could have done to her.
I know.
And so do they. She was examined, it's...
it's... She suffers from a form of purpura.
- Blood spots. - Oh, my God!
It's treatable.
Please don't breathe a word of this to anyone.
There's something else I need to tell you both. Um...
Mm-hmm.
This was your last visit with Jessy before the hearing.
What do you mean? What do you mean last?
They're placing her.
- They're placing her... - No, no.
But... but that's what the hearing
- is supposed to be for. - Yeah.
Please keep your voice down in here.
No, no... please help us.
Don't... Tell them not to take her away from us.
There's nothing I can do, she is in the system.
- Look, it was the court's decision. - No, please.
No. The court made a decision without calling us?
You have to tell them to stop doing this to my kids.
- I'm truly sorry, I am. - They are going to hold
- a hearing with us! - Please...
After they already made the mistake...
I shouldn't have said anything.
Please don't, don't...
So you'll also use that against them.
Mm-hmm. Yeah.
No one communicated properly with her.
Okay. No one...
communicated...
- Properly. - ...properly...
with her. Okay.
And no one has communicated properly with my daughter Lúcia
during all this time.
She was abandoned inside this institution
with the consent of the social services
and under the false assumption that this was the best for her.
I don't think this is a decent way of treating any child.
Your Honor, um...
the reason why Lúcia is with us,
is because we're trying to keep her with her brother.
However our staff are not specialized
with kids with deafness or...
special needs of any kind.
And if she were to be put into a special care unit,
then we wouldn't be able to keep her with her brother.
When... when I tried to communicate with my daughter,
I was forbidden to do so
as I couldn't use any other language
than English, isn't that right?
Your Honor my daughter is deaf.
I needed to use my hands to talk to her.
We don't have a lawyer and we didn't want one.
Because we have committed no crime.
We have faced many difficulties, yes.
Like anyone could face one day. But we are good parents.
Neither me, nor my husband have ever laid a finger
on our children, ever!
We were never depressed.
Even when the social services did all they could
to destroy my family.
We reached out for social services' help,
when we discovered our daughter's deafness.
And instead of help they accused us
of her meningitis.
We brought a doctor's declaration saying that
we did give her the prescribed medicine.
Now the bruises...
They are not the result of any violent behavior.
Lu has a condition...
a form of purpura.
You can have her examined by the doctor.
And even under the social services supervision,
there have been fresh marks on her body.
We were told Lu was not easily put up for adoption,
because of her limitation.
So, Your Honor, those families that the government
defends as being better options,
are the ones that say,
we don't want that child because she's deaf.
We want her.
Excuse me Your Honor, we want her,
we want her to be safe.
And happy and loved.
And none is a better candidate than ourselves.
I guarantee you...
Your Honor, my... my little girl, she's scared.
I hope you give us the chance to fix this
and help her recover.
I want to leave this country.
But I will only do so,
when I have my family back together.
My kids are not for sale.
My kids are not for sale!
Thank you, Your Honor.
I never knew you could speak like that.
I don't know...
Don't know if it was worth it...
or even if that was enough.
We've lost.
We lost either way.
It's for you.
It's my pay.
Really?
Better late than never.
Take that as well.
Thank you.
You're welcome. Okay, so here's a bag,
and inside here there's some new clothes
and some other things that you might need, okay?
There you go, do you want to put that on?
So. Listen, I know this must be scary.
But you've just got to trust me, all right?
So, what's going to happen is that Maria, outside,
she's going to take you to France in a car.
You have to remember what to say, at all times.
Your parents are gonna call you really, really soon.
Okay? And they're gonna be there much faster than you expect it.
Please promise I'll get my sisters back.
- We'll try. - Please promise.
I promise that we'll keep trying.
Come here.
Okay darling, you have to go.
Okay?
Come here.
If you could just sign this for me?
Of course.
Thank you.
We're still doing our best to try
and locate Diego.
I'm so sorry about Jessy. I did everything I could.
If only that were enough.
- I understand. - No, you don't.
- It's not her fault, Bela. - It is her fault of course.
She knows the system. She knows how it works.
We all know. Everybody knows.
We know that you did the best you could, thank you.
God bless you.
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