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NARRATOR:
Here in the English countryside...
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...in amongst the greenery...
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...and wildlife...
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...perhaps an overnight stay
in a 14th century inn...
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...boasting
seductive accommodation...
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...afternoon tea...
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...cool drinks on a summer's day.
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Or maybe you'd like
something a little livelier?
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TRAFFIC ROARS
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Yes, in the heart
of the West Midlands,
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just a few minutes off the M6,
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is a hotel...
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Good morning. The Moat House.
Chloe speaking. How can I help?
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...offering sumptuous rooms,
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with a bird's eye view
of the UK's longest motorway...
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HORN PARPS
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The M6 is
the heart of the whole country,
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so it's a very, very busy network.
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...where frantic commuters can get
away from the delays and hold-ups.
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Report of obstruction.
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How many times do you see that
on the motorway?
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Weary drivers can escape the hell
of a bank holiday tailback...
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for a spot of dinner, a deux.
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Perfect, to be honest.
A lovely stay.
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And truckers can refuel
with some grub in the bar.
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Can I have bangers and mash, please?
Yeah.
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In the motorway hotel,
it's all this and more.
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If people just came
five minutes off the motorway,
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they'd find
gems of places like this.
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Enjoy your stay.
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HORN PARPS
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This time...
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Cooking for the owners is always,
you know, a nerve-racking thing.
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...it's make or break
for Head Chef, James,
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as he tries to create
a brand new menu
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for his boss's approval.
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Do not wanna be doing any work on
the driver's side on this motorway.
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Dangerous as hell.
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Recovery man, Greg, dices with death
to rescue an elderly couple
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from a lethal section of the M6.
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Candle in the middle.
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And the hotel tries to pull in
the motorists
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for one of its biggest nights
of the year.
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Couple of years ago,
we had somebody propose,
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and I don't think
it went in the guy's favour,
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so that was sort of a drama.
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Based around a 14th century barn,
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this unlikely jewel
nestled by the side of the M6
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has been owned and run
by Chris Lewis and his wife Dawn
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since the 1980s.
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But 18 months ago, all that changed.
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Technically,
they're retiring me, yeah.
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But I think members of the team
have probably technically
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been trying to retire me
for the last 20 years.
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Good afternoon. The Moat House.
Stacy speaking. How can I help you?
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So, two clays a week, I'm sat here,
doing stuff, and the other clays,
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I'm sort of not sort of meant to be
in the business as much.
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But those are the clays that
I do the sort of gardening,
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you know, which I love doing.
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Each year, we try and clear an area,
leave it for the wildlife.
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We try and control
where the swan nests.
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Previously, we've had the swan nest
right next to the cars.
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If there's a nice shiny car,
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and the male swan can see
his reflection in it,
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he thinks it's another swan.
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Ancl the next thing,
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we've got an interesting
conversation with a customer
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because nice shiny car is suddenly
covered in nice little scratches
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off the male swan.
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PHONE RINGS
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Good afternoon.
How can I help you?
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When is it that
you're thinking of booking?
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This must have seemed
a risky location
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for Chris and Dawn to build a hotel,
but over three decades,
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they've built a business
worth £35 million a year.
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But the double whammy
of Brexit followed by COVID
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hit the UK's hotel trade hard,
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and like many,
they're only just bouncing back.
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Dawn, have you clone the notice
from the meeting this morning,
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maintenance meeting?
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Husband and wife still keep offices
on the premises,
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with a glorious view of the M6.
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But succession is now
the name of the game.
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I've got Emily, my daughter,
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as number one person, really, here.
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Which is absolutely fantastic.
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It's... It's amazing to have,
you know, a younger team
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and some new blood in the operation.
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DUCKS QUACK
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New manageress, Emily, is only 26
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but has now strapped in
and hoping to give it her best shot.
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So, this is the duck pond.
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Ancl this is the lake.
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This obviously makes up
the original moat,
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hence where we get our name
from, The Moat House.
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We're really lucky to be surrounded
by lots of wildlife,
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ducks and swans and things,
like, always milling around.
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So, they like to photo bomb
wedding photos every now and then.
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So, yeah,
it's always quite entertaining.
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This is the Staffordshire
and Worcestershire Canal.
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Welcome quite a lot of boaters
off the canal,
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people who are either
full-time on boats
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or just on a boating holiday.
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So, it's great that we get to see
all these kind of different people.
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There's a shed there.
CLONK
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200 years ago, this tranquil canal
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would have been the key
commercial artery of the hotel.
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Now it's the rather noisier M6.
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The motorway is very integral
to the life of The Moat House.
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We rely on it so much
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in terms of our conference business,
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our accommodation.
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OK, what was the name for me?
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Being on that M6 corridor,
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it's the perfect
kind of in-between spot.
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WOMAN ON RADIO: On the roads,
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there's a lane closed on the M6
at junction 15 northbound.
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There's an overturned car
on the outside lane.
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Within earshot of the hotel
is the rumble of six lanes
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of high speed traffic,
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where one hotel regular earns
his somewhat dangerous livelihood -
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recovery truck driver, Greg Burgher.
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Glasgow, Portsmouth, London,
Kent, Brighton, Yorkshire.
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You name a place,
I have been there.
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Beautiful.
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'But nowadays, I just tend to focus
on being the number one
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'for the local breakdown service.'
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OK. Let's go.
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The constant avalanche
of breakdown calls
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usually keeps Greg
tied to his tow truck.
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00:07:05,600 --> 00:07:10,015
But today, he has 30 minutes
to spare, and he's hungry.
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just finished a job
just off the motorway, junction 13,
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and I just thought I'd pop down to
The Moat House on my lunch break,
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before we get back to it.
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It's a very busy industry, it's
a very busy network of the motorway.
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As soon as you get a little gap,
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you just got to refuel
and then onto the next one.
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PHONE RINGS
One second.
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Vehicle breakdown. How can I help?
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It seems the scores
of distressed motorists out there
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are no respecters of a man's need
for some rest and refreshment.
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We can have somebody there
on the hour.
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Before he's dragged
back into the maelstrom of the M6,
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Greg has a moment to reflect on
one of the first times he came here.
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I came here when I was 16,
and I was at my school prom,
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which was
nearly half a lifetime ago.
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It certainly brings a few
flashbacks, for sure. Yeah, 100%.
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CAMERA CLICKS
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But no sooner
back in his driving seat,
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yet another distress call.
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Vehicle breakdown. How can I help?
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Time to get back to it, Greg.
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Looks like it's just going to be
a Yorkie bar for you today.
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Coming up,
boss Chris's semi-retirement
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is proving a challenge
for him and his staff.
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I mean, gardening clays are very nice
for me cos I get a quiet clay.
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Until about three or four,
when he gets a bit bored.
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With Valentine's Day looming,
Joel and Marcus go into overdrive
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to try and invent
a completely new cocktail.
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Try and make them a bit more
Valentine-y, a bit more lovey dovey.
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And as the big day approaches,
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Head Chef, James, is under pressure
to pull in the motorists.
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They know what they want,
and obviously, we have to deliver.
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Nestling comfortably
alongside a gorgeous canal
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and in the folds
of the Staffordshire countryside
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is The Moat House hotel.
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Hard to believe
that just a stone's throw away...
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is this.
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TRAFFIC ROARS,
HORNS PARP
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With Dad, Chris, semi-retired,
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daughter, Emily, is under pressure
to grow the business.
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This is Stacy.
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Stacy's our Head Receptionist here
at the mo. You all right, Stace?
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Yes, are you?
Yeah, good, thanks.
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So, we're actually fully booked
on the 8th of March.
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Yeah, yeah.
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So, this is
our wedding booking team,
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so we've got Chloe and Emily.
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What date was it for again?
20th April.
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So, in here, we've got Nicola,
who is our office manager.
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Ancl in here, we've got my office.
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So, I used to have
an office upstairs,
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next to my mum and dad's, but
they don't have air-con up there.
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Ancl down here,
I get a bit more peace and quiet,
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away from them, so...
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With her 110-strong workforce,
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Emily needs to exceed last year's
total of 50,000 customers,
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1,100 conferences and events
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and almost 90 weddings.
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So, this is Rebecca.
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She's our HR and Beverage Manager.
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Hello!
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So, down here, we have
my mum and my dad's offices.
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Technically, they're meant to be,
like, semi-retired now,
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so they're only meant to work
two clays a week.
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But somehow, they seem to be here
a lot more than that.
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It's very boring up here.
There's not much to show.
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Except the view of the M6,
of course.
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Dad Chris's new role
as backseat driver
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is proving a difficult transition
for him... and some staff.
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Chris does every...
CH UCKLES
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Chris does everything
that Chris shouldn't do.
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Erm... But yeah,
he does, like, accounts things.
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I mean, gardening clays are very nice
for me cos I get a quiet clay.
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Until about three or four,
when he gets a bit bored.
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But... yeah.
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00:11:46,840 --> 00:11:50,135
I think for my clad,
it's probably been really difficult.
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This has been his life
for the last 35 years.
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00:11:53,880 --> 00:11:57,015
Ancl I think it's only natural
that he still wants to get involved
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in certain things.
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Ancl trying to find that balance
has probably been
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a little bit challenging for him.
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00:12:12,560 --> 00:12:14,815
After a tough couple of years
during COVID,
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it's vital
the hotel goes the extra mile
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00:12:17,160 --> 00:12:19,775
to get the money coming in.
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00:12:19,800 --> 00:12:22,775
All staff,
including barman Joel and Marcus,
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have been set a challenge -
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00:12:24,400 --> 00:12:27,215
to devise an original new
big-selling cocktail
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for Valentine's night.
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00:12:29,920 --> 00:12:31,455
I enjoy being behind the bar,
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but cocktails, it's a place
where you get to express yourself.
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It is art, in a sense.
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00:12:38,600 --> 00:12:41,615
But creating an original
but affordable new cocktail
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is no mean feat.
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00:12:44,120 --> 00:12:47,135
What else is Valentine's-y? Pink?
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00:12:47,160 --> 00:12:50,095
Pink. Try and make them
a bit more Valentine-y.
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00:12:50,120 --> 00:12:51,895
A bit more lovey dovey.
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00:12:51,920 --> 00:12:54,295
We've got rose that's pink.
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00:12:54,320 --> 00:12:55,735
Got plenty of grenadine.
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Oh, I forgot.
Oh, yeah. We have pink vodka.
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00:12:59,520 --> 00:13:02,815
We don't know what we're gonna do.
We'll splash some things together.
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00:13:02,840 --> 00:13:05,735
Strong or weak?
Let's go strong. Strong.
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00:13:05,760 --> 00:13:08,895
All the cocktails will be judged
by Beverages Manager, Becky,
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00:13:08,920 --> 00:13:12,215
and only the best will make it
onto the Valentine's menu.
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00:13:12,240 --> 00:13:14,655
No pressure then, boys (!)
236
00:13:19,040 --> 00:13:22,775
In any hotel, there's no upstairs
without a downstairs.
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And the kitchens are the engine room
of the motorway hotel.
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00:13:28,400 --> 00:13:31,135
So, this is our pot wash area
in the main kitchen,
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00:13:31,160 --> 00:13:32,775
and this is Ida.
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00:13:32,800 --> 00:13:35,615
Ida's one of our longest-serving
members of staff.
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00:13:35,640 --> 00:13:36,935
Hi, Ida.
Hello.
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00:13:36,960 --> 00:13:38,455
You OK?
Yes, thank you.
243
00:13:38,480 --> 00:13:41,895
So, remind me,
how long have you been here?
244
00:13:41,920 --> 00:13:46,135
I started in '96,
and I've been here 26 years now.
245
00:13:46,160 --> 00:13:51,215
I think what makes The Moat House
unique is... our family ethos.
246
00:13:51,240 --> 00:13:53,015
I don't wanna sound like a cliche,
247
00:13:53,040 --> 00:13:56,495
and I know that so many people say,
"Oh, we're like a family,"
248
00:13:56,520 --> 00:14:00,055
but the thing is here
is that we genuinely are.
249
00:14:00,080 --> 00:14:02,375
I try to carry on as much as I can,
250
00:14:02,400 --> 00:14:05,095
as long as my health lets me,
you know.
251
00:14:05,120 --> 00:14:08,415
'A lot of the team members that
we have, you know, I grew up with.'
252
00:14:08,440 --> 00:14:12,055
They've seen me grow up from,
you know, like, being a toddler
253
00:14:12,080 --> 00:14:14,015
to now running the company.
254
00:14:14,040 --> 00:14:17,095
And, you know, that, I think,
is something very special.
255
00:14:17,120 --> 00:14:19,455
Right, we'll leave you to it
and let you get on,
256
00:14:19,480 --> 00:14:23,015
and we'll see you later.
Thanks, Ida. Bye. Bye!
257
00:14:25,640 --> 00:14:28,415
WOMAN ON RADIO: On the M6,
it's really busy this morning.
258
00:14:28,440 --> 00:14:31,215
We've had a collision
involving a van and around four cars
259
00:14:31,240 --> 00:14:33,135
just north of junction 17,
260
00:14:33,160 --> 00:14:35,575
with its load spilled
across all four lanes.
261
00:14:35,600 --> 00:14:37,975
Traffic is still moving,
but tailbacks...
262
00:14:39,480 --> 00:14:42,055
We need something a bit sweeter.
263
00:14:42,080 --> 00:14:45,335
In just 30 minutes' time,
Beverage Manager, Becky,
264
00:14:45,360 --> 00:14:49,015
will be judging
an all-staff cocktail-making event,
265
00:14:49,040 --> 00:14:52,775
if the motorway hold-ups haven't
stopped them getting in on time.
266
00:14:52,800 --> 00:14:55,415
Joel and Marcus
are desperate to impress,
267
00:14:55,440 --> 00:14:57,815
but Becky is a tough cookie.
268
00:14:57,840 --> 00:15:00,215
Hopefully, we can get them all
on the Valentine's menu.
269
00:15:00,240 --> 00:15:02,975
How much you reckon?
50. 50.
270
00:15:03,000 --> 00:15:06,455
Oh, actually, let's add a little bit
of lime juice into that.
271
00:15:07,560 --> 00:15:10,215
'You literally get to get to do
whatever you want with cocktails
272
00:15:10,240 --> 00:15:11,895
'because
if it's two different liquids,
273
00:15:11,920 --> 00:15:14,495
'put them together,
that's a cocktail.'
274
00:15:14,520 --> 00:15:16,215
That's really nice.
275
00:15:16,240 --> 00:15:17,775
It's got a nice colour to it
as well.
276
00:15:20,360 --> 00:15:21,415
If it tastes good...
277
00:15:24,240 --> 00:15:25,375
Ooh.
278
00:15:25,400 --> 00:15:29,975
And it's...
I'm getting all emotional now.
279
00:15:30,000 --> 00:15:32,935
It's... It's good.
I love when people buy them
280
00:15:32,960 --> 00:15:36,135
because... you just know
that you've clone good.
281
00:15:36,160 --> 00:15:37,615
People recognise them. You can...
282
00:15:37,640 --> 00:15:39,975
You can be as expressive
as you want.
283
00:15:40,000 --> 00:15:42,015
We're pretty good, you know,
I can't lie.
284
00:15:42,040 --> 00:15:47,015
Yeah.
Pretty good.
285
00:15:47,800 --> 00:15:50,735
On the M6,
diesel fumes are in the air,
286
00:15:50,760 --> 00:15:53,735
but in the restaurant,
love is in the air.
287
00:15:53,760 --> 00:15:55,575
just put it on randomly, Amy,
288
00:15:55,600 --> 00:15:58,055
you don't need to be particular
with it.
289
00:15:59,960 --> 00:16:02,855
Vinnie and Amy have to set dress
the restaurant
290
00:16:02,880 --> 00:16:05,255
for a full house tomorrow night.
291
00:16:05,280 --> 00:16:07,415
Flattening all the bumps down.
292
00:16:07,440 --> 00:16:09,415
And the clock is ticking.
293
00:16:09,440 --> 00:16:11,335
We look after the restaurant.
294
00:16:11,360 --> 00:16:14,255
We kind of work
most the special occasions.
295
00:16:14,280 --> 00:16:16,215
Your New Year's Eve,
your Valentine's Days.
296
00:16:16,240 --> 00:16:18,415
Candle in the middle.
297
00:16:18,440 --> 00:16:21,775
Then let's do two bottles that side,
two bottles that side.
298
00:16:21,800 --> 00:16:24,255
I think it was a couple of years ago
we had somebody propose,
299
00:16:24,280 --> 00:16:26,415
and I don't think
it went in the guy's favour.
300
00:16:26,440 --> 00:16:28,735
So that was sort of a drama.
301
00:16:28,760 --> 00:16:31,215
So, do the flowers behind
and the heart in front.
302
00:16:32,960 --> 00:16:35,615
Valentine's clay is definitely
a big clay at The Moat House.
303
00:16:35,640 --> 00:16:38,375
It, for us, kind of marks the start
304
00:16:38,400 --> 00:16:41,415
of the end
of the real kind of winter period.
305
00:16:41,440 --> 00:16:42,935
BELL DINGS
306
00:16:42,960 --> 00:16:44,815
Valentine's is really
the moment that we know
307
00:16:44,840 --> 00:16:47,815
that things are kind of
starting to gain momentum again
308
00:16:47,840 --> 00:16:50,975
and the busy-ness
is starting to come back.
309
00:16:51,000 --> 00:16:52,255
Hiya.
Hello. How are you?
310
00:16:52,280 --> 00:16:54,575
Good, thank you. How are you?
Good. I'm just checking in.
311
00:16:54,600 --> 00:16:56,575
While Vinny and Amy get a move on,
312
00:16:56,600 --> 00:17:00,575
Rachel has some unique
Valentine's movie suggestions.
313
00:17:00,600 --> 00:17:03,495
And no,
it's not Fast and Furious 5.
314
00:17:03,520 --> 00:17:05,175
Gnomes.
315
00:17:05,200 --> 00:17:06,535
I've never watched it.
316
00:17:06,560 --> 00:17:08,335
I think
it was Simon's favourite film
317
00:17:08,360 --> 00:17:10,895
when he was younger, but
I don't think I've ever watched it.
318
00:17:10,920 --> 00:17:13,975
It is the best film of all time.
I don't believe you.
319
00:17:14,000 --> 00:17:15,775
You've got to watch it.
320
00:17:15,800 --> 00:17:17,375
It is brilliant.
321
00:17:17,400 --> 00:17:19,375
You know you're going out
with Simon tomorrow,
322
00:17:19,400 --> 00:17:22,535
could you watch The Goonies
when you get home?
323
00:17:22,560 --> 00:17:26,775
Do you think I'm gonna drive all
the way, after work, to Wednesbury,
324
00:17:26,800 --> 00:17:29,775
and then drive back and then watch
The Goonies on Valentine's Day?
325
00:17:29,800 --> 00:17:32,815
Yeah, yeah.
Sounds like a great day. Yeah.
326
00:17:36,280 --> 00:17:38,455
We got fresh truffle, John, or not?
327
00:17:38,480 --> 00:17:40,615
Don't say we've lost
the fresh truffle again.
328
00:17:40,640 --> 00:17:42,055
Pineapple and...
329
00:17:42,080 --> 00:17:44,055
It's perhaps remarkable
330
00:17:44,080 --> 00:17:46,815
that so close
to the roar of motorway traffic
331
00:17:46,840 --> 00:17:49,415
is a fully booked
and surprisingly quiet
332
00:17:49,440 --> 00:17:50,895
award-winning restaurant.
333
00:17:50,920 --> 00:17:55,535
And with Valentine's Day tomorrow,
one man is under pressure.
334
00:17:55,560 --> 00:17:58,455
Hey! It's a love heart onion ring.
335
00:17:59,680 --> 00:18:01,375
Hi, I'm James Cracknell.
336
00:18:01,400 --> 00:18:03,975
I'm the Head Chef here
at The Moat House Acton Trussell.
337
00:18:04,000 --> 00:18:06,335
I'm Louise Cracknell, pastry chef.
338
00:18:07,760 --> 00:18:09,415
We've been married for 17 years.
339
00:18:09,440 --> 00:18:12,335
We met at The Moat House
in the kitchen.
340
00:18:12,360 --> 00:18:14,975
We've got to know each other
after a few staff parties.
341
00:18:15,000 --> 00:18:17,815
A few drinks, got to know each other
even better, didn't we? We did.
342
00:18:17,840 --> 00:18:19,655
Ancl we went on from there
and became a couple.
343
00:18:20,720 --> 00:18:23,695
Valentine's is a very popular event
here at The Moat House.
344
00:18:23,720 --> 00:18:26,895
We've created the Valentine's menu
for Tuesday.
345
00:18:26,920 --> 00:18:31,095
But first, James needs to get
owners Chris and Dawn to approve
346
00:18:31,120 --> 00:18:32,215
the menu he's come up with,
347
00:18:32,240 --> 00:18:34,575
and they're notoriously hard
to please.
348
00:18:36,360 --> 00:18:37,415
Hi, guys.
349
00:18:38,520 --> 00:18:40,015
Hi.
Obviously, we're gonna have a look
350
00:18:40,040 --> 00:18:41,295
at the Valentine's menu today.
351
00:18:42,400 --> 00:18:44,775
We've got a lovely tomahawk steak
for two to share.
352
00:18:44,800 --> 00:18:48,135
Butter-poached turbot
with a crispy oyster.
353
00:18:48,160 --> 00:18:50,695
A lovely duck dish
with a duck leg steamed bun.
354
00:18:50,720 --> 00:18:52,415
For the vegetarian/vegan lovers,
355
00:18:52,440 --> 00:18:55,255
we've got a curry-roasted
cauliflower steak.
356
00:18:56,880 --> 00:18:58,575
So, that's the menu.
357
00:19:00,320 --> 00:19:01,815
Where's the tomahawk coming from?
358
00:19:01,840 --> 00:19:05,055
So, the tomahawk steak
is from a local supplier
359
00:19:05,080 --> 00:19:07,535
who's up in lpstones.
Yeah, go for the steak.
360
00:19:07,560 --> 00:19:09,935
It's a great choice.
I do hope you enjoy it.
361
00:19:13,120 --> 00:19:17,615
James has opted for expensive,
locally-sourced tomahawk steaks
362
00:19:17,640 --> 00:19:20,215
as the premier offering on the menu.
363
00:19:20,240 --> 00:19:22,535
They've already been delivered.
364
00:19:22,560 --> 00:19:24,295
But if Chris and Dawn
are unimpressed,
365
00:19:24,320 --> 00:19:26,615
he may have to send them all back.
366
00:19:26,640 --> 00:19:29,975
Cooking for the owners is always,
you know, a nerve-racking thing.
367
00:19:31,480 --> 00:19:32,495
They know what they want.
368
00:19:33,600 --> 00:19:35,055
Ancl obviously, we have to deliver.
369
00:19:42,000 --> 00:19:46,855
As anyone working in hospitality
can attest, it's all-consuming.
370
00:19:46,880 --> 00:19:49,495
Chris and Dawn have certainly paid
their dues.
371
00:19:51,440 --> 00:19:54,735
In the early years,
I didn't see him on Valentine's Day
372
00:19:54,760 --> 00:19:56,615
cos obviously,
he was running the restaurant.
373
00:19:58,760 --> 00:20:01,255
I tried my best to make sure
I got... Yes, you did.
374
00:20:01,280 --> 00:20:03,775
You were very good
in the early days.
375
00:20:03,800 --> 00:20:07,335
But... we hadn't been going out
for very long -
376
00:20:07,360 --> 00:20:09,815
seven months, I think -
and obviously, I didn't see him.
377
00:20:09,840 --> 00:20:11,975
He rushed
over to my house mid-service
378
00:20:12,000 --> 00:20:13,775
with a huge bouquet of red roses
379
00:20:13,800 --> 00:20:17,055
but unfortunately, called me
by his ex-girlfriend's name
380
00:20:17,080 --> 00:20:18,495
as he gave him to me.
381
00:20:21,080 --> 00:20:23,655
But I did get there, like,
you know, on Valentine's Day,
382
00:20:23,680 --> 00:20:26,015
with the roses.
Yeah.
383
00:20:26,040 --> 00:20:28,895
But I still married him.
And I'm still here.
384
00:20:31,320 --> 00:20:33,855
The fridges are bulging
with 40-odd cuts
385
00:20:33,880 --> 00:20:37,775
of the sort of prime beef
the local truckies would adore.
386
00:20:37,800 --> 00:20:40,895
James had better
have got this right.
387
00:20:40,920 --> 00:20:42,535
There's the tomahawk.
388
00:20:43,680 --> 00:20:45,655
OK, so we have
the beef dripping chips,
389
00:20:45,680 --> 00:20:47,095
pickled onion rings,
390
00:20:47,120 --> 00:20:49,735
some beef dripping
king oyster mushrooms,
391
00:20:49,760 --> 00:20:51,695
and a bearnaise sauce.
392
00:20:51,720 --> 00:20:52,815
Enjoy.
Thank you.
393
00:21:00,720 --> 00:21:04,255
Thirteen miles south of
the bustling market town of Stafford
394
00:21:04,280 --> 00:21:07,335
is junction 13 of the M6.
395
00:21:07,360 --> 00:21:11,775
Traffic volumes are immense,
meaning massive wear and tear,
396
00:21:11,800 --> 00:21:16,215
and a new regular visitor to
the motorway hotel is Lou Humphreys,
397
00:21:16,240 --> 00:21:18,495
motorway repair man.
398
00:21:24,960 --> 00:21:28,695
Hi, love. Can I have
the bangers and mash, please? Yeah.
399
00:21:28,720 --> 00:21:31,375
So, I work on motorways,
Monday to Friday,
400
00:21:31,400 --> 00:21:35,095
Saturday, Sunday, sometimes,
doing bridge expansion joints.
401
00:21:35,120 --> 00:21:39,255
Working down the M6 at Birmingham
for a couple a month.
402
00:21:40,680 --> 00:21:43,375
It's a shame I didn't know about
this place just before Christmas
403
00:21:43,400 --> 00:21:46,615
because we did a job a bit further
down at junction 14 at Stafford,
404
00:21:46,640 --> 00:21:48,815
and we used to meet
at Stafford services.
405
00:21:48,840 --> 00:21:51,855
Ancl then I used to dig it a bit
further, further afield from there.
406
00:21:51,880 --> 00:21:54,655
So this'd have been ideal, really,
than Burger Kings every clay.
407
00:21:57,720 --> 00:21:59,455
Bangers and mash.
Thank you very much.
408
00:21:59,480 --> 00:22:01,335
You're very welcome. Enjoy.
Yeah, thank you.
409
00:22:01,360 --> 00:22:02,615
'|'m from Donny,
410
00:22:02,640 --> 00:22:05,975
'but I go home every now and then
to wash my briefs.
411
00:22:06,000 --> 00:22:08,375
'Worked last night, got in
about half three, four o'clock.
412
00:22:08,400 --> 00:22:09,695
'Just woke up, had a drive down
413
00:22:09,720 --> 00:22:11,495
'for some nice dinner
before I go back to work.'
414
00:22:13,240 --> 00:22:14,455
Want some of this?
415
00:22:17,800 --> 00:22:22,015
Once the bar's bangers and mash
have satisfied Lou's appetite,
416
00:22:22,040 --> 00:22:24,135
it's off to bed
before his next shift.
417
00:22:27,640 --> 00:22:29,415
Coming up, will chefjames
418
00:22:29,440 --> 00:22:32,735
be forced to rethink his menu
to please his bosses?
419
00:22:34,720 --> 00:22:38,375
Becky's cocktail competition
starts to turn sour.
420
00:22:39,360 --> 00:22:40,735
No, it's absolutely horrific.
421
00:22:43,040 --> 00:22:48,335
And can M6 bridge repairman, Lou,
get finished by morning?
422
00:22:48,360 --> 00:22:49,655
I can't believe how late it is,
423
00:22:49,680 --> 00:22:51,415
look how much traffic there is
on the roads.
424
00:22:51,440 --> 00:22:53,695
Barmy, innit?
Why don't nobody sleep?
425
00:22:59,320 --> 00:23:01,775
Within sight of the mighty M6
426
00:23:01,800 --> 00:23:06,015
is the soothing interior
of the motorway hotel's restaurant.
427
00:23:06,040 --> 00:23:07,935
It would help
if you sort of stopped eating
428
00:23:07,960 --> 00:23:10,135
so that we could speak as well!
429
00:23:10,160 --> 00:23:14,495
Chefjames is waiting for judgement
from his bosses, Chris and Dawn,
430
00:23:14,520 --> 00:23:18,815
on whether he'll need to totally
redesign the Valentine's Day menu.
431
00:23:18,840 --> 00:23:20,695
We've got
some lovely sharing platters on.
432
00:23:20,720 --> 00:23:22,175
We got a lovely apple tarte tatin,
433
00:23:22,200 --> 00:23:24,975
which is obviously for that sort of
sharing... sharing objects.
434
00:23:25,000 --> 00:23:27,815
For people to sort of interact
while they're eating is quite nice.
435
00:23:30,680 --> 00:23:32,135
SHE CHUCKLES
436
00:23:32,160 --> 00:23:34,855
You're determined to finish that,
aren't you? Yeah. Mm.
437
00:23:41,800 --> 00:23:43,655
This is why he's only semi-retired -
438
00:23:43,680 --> 00:23:47,135
so he can keep coming back
and having meals like this.
439
00:23:47,160 --> 00:23:48,775
Yeah, for the next 20 years.
440
00:23:48,800 --> 00:23:50,455
SHE LAUGHS
441
00:23:50,480 --> 00:23:52,215
I thinkjames and Louise
have done it again.
442
00:23:52,240 --> 00:23:55,295
Ancl I think Dawn's happy, I'm happy.
443
00:24:01,640 --> 00:24:04,455
Every cocktail you love,
I'm destined to hate
444
00:24:04,480 --> 00:24:06,375
cos you love a sweet cocktail.
445
00:24:08,320 --> 00:24:10,815
While tomorrow's Valentine's menu
446
00:24:10,840 --> 00:24:12,775
seems to have taken
the chequered flag,
447
00:24:12,800 --> 00:24:16,735
beverages boss, Becky, is not happy
with the cocktail offerings.
448
00:24:21,600 --> 00:24:23,215
No, it is absolutely horrific.
449
00:24:23,240 --> 00:24:25,215
LAUGHTER
It is vile.
450
00:24:25,240 --> 00:24:28,775
Next into the lion's den
is Assistant Manager, Tom.
451
00:24:34,000 --> 00:24:35,775
That's even worse
than the first one.
452
00:24:35,800 --> 00:24:36,975
LAUGHTER
453
00:24:37,000 --> 00:24:39,535
Oh, my God, Tom, that's so sweet.
454
00:24:39,560 --> 00:24:42,335
Erm... Thank you so much.
You're welcome.
455
00:24:42,360 --> 00:24:45,215
We're in rural Stafford.
456
00:24:45,240 --> 00:24:48,495
You would be hard pushed to find
anywhere within walking distance
457
00:24:48,520 --> 00:24:50,895
where you can get
much more than a pint of beer.
458
00:24:50,920 --> 00:24:53,975
So it's great to be able to have
these innovative cocktails.
459
00:24:55,080 --> 00:24:57,935
Especially if they're drinkable.
460
00:24:57,960 --> 00:25:00,815
Next up, Marcus climbs
into the driving seat.
461
00:25:00,840 --> 00:25:04,495
Obviously, me and Joel have had...
had a bit of play around.
462
00:25:04,520 --> 00:25:06,975
But you may not like it
cos it's a little bit sweet.
463
00:25:07,000 --> 00:25:11,535
That's fine. I can appreciate
a good, balanced cocktail.
464
00:25:11,560 --> 00:25:12,655
Let's do it.
465
00:25:12,680 --> 00:25:13,935
No pressure, then,
466
00:25:13,960 --> 00:25:18,295
as Marcus whips up his creation
under Becky's watchful eye (!)
467
00:25:20,400 --> 00:25:23,015
ICE RATTLES
468
00:25:23,040 --> 00:25:27,735
Have you got a name for this?
So, I've called it the solero.
469
00:25:27,760 --> 00:25:29,975
I'm gonna go first, if no-one minds.
470
00:25:30,000 --> 00:25:31,215
Straight in there.
471
00:25:32,280 --> 00:25:34,415
Marcus can do no more.
472
00:25:34,440 --> 00:25:36,335
judgement time.
473
00:25:37,480 --> 00:25:38,975
That's going on the menu.
474
00:25:39,000 --> 00:25:40,575
Woo-hoe'.!
475
00:25:40,600 --> 00:25:43,335
I love it. That's amazing.
APPLAUSE
476
00:25:43,360 --> 00:25:45,255
Yeah.
I love it.
477
00:25:45,280 --> 00:25:46,695
Well clone.
Thank you.
478
00:25:48,760 --> 00:25:50,735
Marcus's solero
was absolutely amazing.
479
00:25:50,760 --> 00:25:53,815
Very fruity, which
I'm actually not normally into.
480
00:25:53,840 --> 00:25:55,375
So we're gonna put that
on the menu.
481
00:25:55,400 --> 00:25:57,415
I think
it'll go down an absolute storm.
482
00:25:57,440 --> 00:25:59,695
That session
has definitely inspired me
483
00:25:59,720 --> 00:26:03,055
to think outside the box
for the new cocktail menus.
484
00:26:03,080 --> 00:26:07,215
But, in all honesty,
it was just sheer dumb luck.
485
00:26:15,680 --> 00:26:17,895
While the cocktails flow
in the hotel bar,
486
00:26:17,920 --> 00:26:20,775
ten miles away,
Lou and the gang are racing
487
00:26:20,800 --> 00:26:23,095
to keep the endless traffic flowing
488
00:26:23,120 --> 00:26:25,255
and finish before sun-up.
489
00:26:25,280 --> 00:26:26,535
I can't believe how late it is,
490
00:26:26,560 --> 00:26:28,415
look how much traffic there is
on t'road.
491
00:26:28,440 --> 00:26:32,575
Barmy, innit? Why don't
nobody sleep? Get to sleep!
492
00:26:34,200 --> 00:26:37,175
The M6 is 232 miles long,
493
00:26:37,200 --> 00:26:39,895
making it the longest motorway
in the UK...
494
00:26:39,920 --> 00:26:44,495
which means it has lots of bridges.
495
00:26:44,520 --> 00:26:47,455
We're on a big bridge
on the M6 near Birmingham.
496
00:26:49,800 --> 00:26:51,975
Going to put in,
they're called expansion joints
497
00:26:52,000 --> 00:26:53,455
so the bridge
can flex, really, and move.
498
00:26:55,520 --> 00:26:58,335
If you don't have these joints,
your bridge would be rigid, you see,
499
00:26:58,360 --> 00:27:00,855
and then it'd just probably start
cracking up with the weight.
500
00:27:16,000 --> 00:27:18,535
With the prep work completed
and the clock ticking,
501
00:27:18,560 --> 00:27:21,495
Lou needs to get
the boiling bitumen laid.
502
00:27:40,920 --> 00:27:44,335
Rush this part
and he'll have to do it all again.
503
00:27:47,160 --> 00:27:49,055
It's a bit like a motorway sandwich,
really.
504
00:27:49,080 --> 00:27:51,455
Got a layer of stone and tar,
bitumen mixed in,
505
00:27:51,480 --> 00:27:53,815
and I'll...
I'll put the middle layer on,
506
00:27:53,840 --> 00:27:55,255
which is just a layer of bitumen.
507
00:27:57,560 --> 00:28:00,655
Then final layer is another layer
of stone, with bitumen mixed in.
508
00:28:04,920 --> 00:28:07,015
And just in time.
509
00:28:08,240 --> 00:28:09,215
Bosh!
510
00:28:11,760 --> 00:28:13,295
Home time.
511
00:28:13,320 --> 00:28:15,175
When I'm driving somewhere,
512
00:28:15,200 --> 00:28:17,735
when there's diversions and cones,
I always kick off, me.
513
00:28:17,760 --> 00:28:19,935
I always eff and Jeff
at them people doing it.
514
00:28:19,960 --> 00:28:22,215
But I'm... But I'm here tonight.
I'm that person.
515
00:28:22,240 --> 00:28:25,655
You know what they say,
build a bridge to get over it.
516
00:28:25,680 --> 00:28:26,855
I'm that man.
517
00:28:35,800 --> 00:28:38,935
As traffic thankfully returns
to normal on the M6,
518
00:28:38,960 --> 00:28:40,895
it's Valentine's Day
519
00:28:40,920 --> 00:28:43,255
and one of the biggest-earning
nights of the year
520
00:28:43,280 --> 00:28:45,455
at the motorway hotel.
521
00:28:45,480 --> 00:28:47,335
Hello!
Hello. Are you OK?
522
00:28:47,360 --> 00:28:49,175
Yes. I'm good, thank you.
Good.
523
00:28:49,200 --> 00:28:50,775
That is your first box.
524
00:28:50,800 --> 00:28:53,615
I have a couple more in the van
for you. Amazing. No worries.
525
00:28:53,640 --> 00:28:56,535
Two ticks.
Thank you. See you later. Bye.
526
00:28:56,560 --> 00:28:59,375
Like the rest
of the hospitality sector,
527
00:28:59,400 --> 00:29:02,615
the hotel has been through
the wringer over the last few years.
528
00:29:02,640 --> 00:29:06,695
Course you can. Let me just jump
onto the booking system.
529
00:29:06,720 --> 00:29:11,215
So, a successful Valentine's night
is crucial.
530
00:29:11,240 --> 00:29:13,215
Ancl could I take the surname?
531
00:29:13,240 --> 00:29:16,335
And it's only a few hours away.
532
00:29:17,680 --> 00:29:22,255
We've got the restaurant,
that's always crazy busy.
533
00:29:22,280 --> 00:29:24,455
Ancl then we always have
a few proposals.
534
00:29:24,480 --> 00:29:27,495
Maybe in the restaurant
or out in the jetty.
535
00:29:27,520 --> 00:29:29,495
DUCKS QUACK
536
00:29:31,960 --> 00:29:35,095
Thank you very much.
What have you had for Valentine's?
537
00:29:35,120 --> 00:29:37,855
I've had
two lovely pictures of the girls.
538
00:29:37,880 --> 00:29:40,735
Lovely.
What about you?
539
00:29:40,760 --> 00:29:42,455
Nothing yet.
Nothing yet?
540
00:29:42,480 --> 00:29:43,815
No.
Aw.
541
00:29:43,840 --> 00:29:45,695
Oh, I wrecked it.
542
00:29:45,720 --> 00:29:48,935
As office manager, Nicola,
and colleague, Rachel,
543
00:29:48,960 --> 00:29:51,215
sort out
some last-minute decorations,
544
00:29:51,240 --> 00:29:55,615
it's a chance to peer under the
bonnet of their romantic histories.
545
00:29:55,640 --> 00:29:58,335
What's the cutest Valentine's
that you've ever had, then?
546
00:29:58,360 --> 00:29:59,935
Ooh.
547
00:29:59,960 --> 00:30:01,855
Erm... At school,
548
00:30:01,880 --> 00:30:04,615
and had a Valentine's card
549
00:30:04,640 --> 00:30:08,855
which said, "Roses are red,
leaves of green,
550
00:30:08,880 --> 00:30:11,815
"you're the most beautiful girl
I've ever seen."
551
00:30:11,840 --> 00:30:13,975
I love that. How cheesy is that?
Absolutely love that.
552
00:30:15,480 --> 00:30:18,375
I don't think
I've ever had a cute one like that.
553
00:30:18,400 --> 00:30:20,335
Tonight could be the night, then.
554
00:30:20,360 --> 00:30:22,535
No, I doubt it.
555
00:30:22,560 --> 00:30:25,455
They're lovely, they are.
Beautiful.
556
00:30:29,040 --> 00:30:31,295
Ancl I hope you have a lovely stay.
I'm sure we will.
557
00:30:31,320 --> 00:30:33,615
Thank you very much.
Thank you.
558
00:30:33,640 --> 00:30:35,375
In just a few hours,
559
00:30:35,400 --> 00:30:38,055
SO-plus couples
will hopefully be ordering
560
00:30:38,080 --> 00:30:40,775
gallons of cocktails
and mountains of food,
561
00:30:40,800 --> 00:30:43,055
all just a handy stone's throw
562
00:30:43,080 --> 00:30:45,935
from one of the busiest roads
in the UK.
563
00:30:45,960 --> 00:30:49,535
But forjames
and his pastry chef wife Louise,
564
00:30:49,560 --> 00:30:53,295
Valentine's Day rarely has romance
on their menu.
565
00:30:53,320 --> 00:30:54,615
I got into bed about half 11.
566
00:30:54,640 --> 00:30:57,335
I woke up and thought, "Oh,
I'd better go and get a flower."
567
00:30:57,360 --> 00:30:59,535
So, she's had her flowers and card,
bless her.
568
00:30:59,560 --> 00:31:02,135
Ancl obviously, I'll see her
this afternoon when I pop home.
569
00:31:02,160 --> 00:31:04,295
Ancl that'll be it.
Ancl obviously, I'm back at work.
570
00:31:07,520 --> 00:31:09,455
Quite excited to open the card.
571
00:31:09,480 --> 00:31:11,735
However, when I opened it,
572
00:31:11,760 --> 00:31:13,735
he hadn't actually wrote inside it.
573
00:31:15,480 --> 00:31:18,215
For now, James has tonight
on his mind.
574
00:31:18,240 --> 00:31:21,735
He has a feeling
the steak could prove popular,
575
00:31:21,760 --> 00:31:24,295
and the danger is
he's under-ordered.
576
00:31:24,320 --> 00:31:27,415
Full tonight. We've got 30 tables.
577
00:31:27,440 --> 00:31:29,975
It's a really important night.
People are spending good money.
578
00:31:30,000 --> 00:31:31,775
Obviously, they're coming out
and expecting
579
00:31:31,800 --> 00:31:33,255
to wine and dine their partners
580
00:31:33,280 --> 00:31:35,175
and obviously have a nice evening
with us.
581
00:31:37,200 --> 00:31:40,975
Valentine's Day can be
a bittersweet occasion for some.
582
00:31:41,000 --> 00:31:45,735
78-year-old Ida lost her husband
four years ago.
583
00:31:45,760 --> 00:31:49,575
My late husband never, ever believed
in Valentine's,
584
00:31:49,600 --> 00:31:52,855
and he would never, ever buy me
a Valentine's card.
585
00:32:01,600 --> 00:32:05,815
Anyway, when he died,
I was cleaning out the kitchen.
586
00:32:05,840 --> 00:32:08,935
On top of the fitments
in the kitchen, what did I find?
587
00:32:08,960 --> 00:32:13,455
It was a Valentine's card,
and he'd meant to give it to me.
588
00:32:13,480 --> 00:32:15,335
Ancl he must have thought
about it
589
00:32:15,360 --> 00:32:18,535
because, you know,
he was gonna die, really, you know.
590
00:32:23,800 --> 00:32:26,255
I can smell burning.
591
00:32:26,280 --> 00:32:30,895
With the kitchen hard at work
and bar staff making final checks...
592
00:32:30,920 --> 00:32:32,215
Hi!
593
00:32:32,240 --> 00:32:34,855
...guests are already arriving.
594
00:32:34,880 --> 00:32:36,455
'So, this is our first anniversary.'
595
00:32:36,480 --> 00:32:39,655
Tried to get married on the 13th
because that was...
596
00:32:39,680 --> 00:32:42,895
We actually met on Friday the 13th.
597
00:32:42,920 --> 00:32:44,375
But we had to postpone it for a clay,
598
00:32:44,400 --> 00:32:46,535
so we actually got married
on Valentine's Day.
599
00:32:46,560 --> 00:32:48,375
So at least I don't forget.
600
00:32:48,400 --> 00:32:51,015
There's your key
and your room number.
601
00:32:51,040 --> 00:32:53,335
If you follow this corridor,
it'll lead you to it.
602
00:32:53,360 --> 00:32:55,015
And I hope you have a lovely stay.
603
00:32:59,040 --> 00:33:00,775
It's 6:30pm.
604
00:33:00,800 --> 00:33:03,655
It's a full house
in the motorway hotel restaurant,
605
00:33:03,680 --> 00:33:07,015
with a steady flow of customers
from junction 13.
606
00:33:07,040 --> 00:33:10,415
All right, guys, ready to have
a quick brief before service?
607
00:33:10,440 --> 00:33:13,295
Like an admiral readying his forces,
608
00:33:13,320 --> 00:33:17,735
James gathers his troops
for a final run-through.
609
00:33:17,760 --> 00:33:20,735
Cod poached in coconut milk,
tempura mussels, Thai curry sauce.
610
00:33:20,760 --> 00:33:22,335
We've got all that, yeah? Yeah?
611
00:33:22,360 --> 00:33:25,215
Puffed wild rice,
crispy Burford eggs,
612
00:33:25,240 --> 00:33:28,575
orzo, truffle Brie,
Jerusalem artichoke, chanterelle.
613
00:33:28,600 --> 00:33:30,775
Tom, tomahawk steak.
Yeah.
614
00:33:30,800 --> 00:33:33,335
Beef dripping chips.
Yep.
615
00:33:33,360 --> 00:33:35,095
Textured beetroot,
candied pistachio,
616
00:33:35,120 --> 00:33:36,935
feuilles de brick cannelloni,
617
00:33:36,960 --> 00:33:38,935
whipped plant cheese.
Allergens tonight,
618
00:33:38,960 --> 00:33:40,655
we've got one lactose intolerant,
619
00:33:40,680 --> 00:33:44,335
one vegetarian and a pescatarian,
one vegan.
620
00:33:44,360 --> 00:33:46,095
Ancl then one person
is a fish intolerance,
621
00:33:46,120 --> 00:33:47,935
so I suggest
they just won't have fish.
622
00:33:47,960 --> 00:33:51,175
Ancl that's it. Thirty tables of two.
Start at half six.
623
00:33:51,200 --> 00:33:53,455
And we're ready to go, guys, yeah?
624
00:33:55,160 --> 00:33:56,375
Coming up...
625
00:33:56,400 --> 00:33:57,455
Another tomahawk.
626
00:33:57,480 --> 00:34:00,335
...with one Valentine's dish
proving highly successful,
627
00:34:00,360 --> 00:34:04,015
has the kitchen ordered
enough of the truckers' favourite?
628
00:34:04,040 --> 00:34:07,055
So, at the moment,
I've got 18 covers, and...
629
00:34:07,080 --> 00:34:08,935
16 of those were
on the tomahawk steak.
630
00:34:08,960 --> 00:34:11,375
CAR HORN BLARING
Woo-hoo!
631
00:34:11,400 --> 00:34:14,295
And recovery man Greg
risks life and limb
632
00:34:14,320 --> 00:34:17,095
to get a breakdown
out of a tight spot.
633
00:34:17,120 --> 00:34:19,495
SHOUTING: You got cars
at 70 mile an hour,
634
00:34:19,520 --> 00:34:26,695
so you've just got to be
on your guard at all times.
635
00:34:26,720 --> 00:34:28,455
WOMAN: No, I'll try that cherry
you've got.
636
00:34:28,480 --> 00:34:30,215
Can I get some lemonade
and not tell anyone?
637
00:34:30,240 --> 00:34:33,175
Yeah, of course.
Yeah. That's no problem at all.
638
00:34:39,880 --> 00:34:42,695
It's one of the most commercially
crucial nights of the year
639
00:34:42,720 --> 00:34:44,535
for the motorway hotel.
640
00:34:45,720 --> 00:34:47,255
They've been really popular.
641
00:34:47,280 --> 00:34:49,295
I would say
the most popular one tonight
642
00:34:49,320 --> 00:34:51,935
would be Cherry Lips,
which is this one.
643
00:34:51,960 --> 00:34:55,055
Ancl... Love ls In The Air,
which is this one,
644
00:34:55,080 --> 00:34:58,255
which I'm gonna add
the candyfloss to.
645
00:34:59,560 --> 00:35:02,615
We have tried
every Valentine's cocktail today,
646
00:35:02,640 --> 00:35:06,335
and every one has been
absolutely perfect.
647
00:35:07,400 --> 00:35:11,455
And the cocktails at least
are getting the cash tills ringing.
648
00:35:11,480 --> 00:35:14,775
Yeah, just really happy
that the ones that we've clone,
649
00:35:14,800 --> 00:35:17,135
they we... they we sum.
CHUCKLES
650
00:35:21,400 --> 00:35:25,375
The hotel is just like
its noisy neighbour the M6.
651
00:35:25,400 --> 00:35:27,535
There's never a dull moment.
652
00:35:27,560 --> 00:35:28,975
CAR HORN
653
00:35:29,000 --> 00:35:31,135
Whoo-hoo.
654
00:35:31,160 --> 00:35:32,815
CHUCKLES
655
00:35:32,840 --> 00:35:35,815
Welcome to Junction 15,
Stoke-on-Trent.
656
00:35:37,320 --> 00:35:40,215
Recovery man Greg needs to locate
an elderly couple
657
00:35:40,240 --> 00:35:43,775
stranded on a dangerous part
of the motorway.
658
00:35:43,800 --> 00:35:48,135
We just had a job come in to collect
a Vauxhall Meriva.
659
00:35:48,160 --> 00:35:51,175
So we're just gonna fly out there
now, pick them off the motorway,
660
00:35:51,200 --> 00:35:53,695
and we are gonna get them
to a place of safety.
661
00:35:54,920 --> 00:35:58,335
This stretch of motorway from
the hotel's junction up to Stoke
662
00:35:58,360 --> 00:36:01,855
has recently been made
into a Smart Motorway,
663
00:36:01,880 --> 00:36:05,135
meaning there's no hard shoulder
for broken-down cars.
664
00:36:05,160 --> 00:36:08,215
The M6 is
the heart of the whole country.
665
00:36:08,240 --> 00:36:09,775
So it's a very, very busy network.
666
00:36:09,800 --> 00:36:11,695
Every second counts.
667
00:36:11,720 --> 00:36:13,935
Not a place you can be
hanging around for long at all.
668
00:36:13,960 --> 00:36:15,495
CAR HORN
669
00:36:15,520 --> 00:36:17,815
If it's not this one,
it's the next one.
670
00:36:18,920 --> 00:36:19,935
False alarm.
671
00:36:21,360 --> 00:36:22,655
Definitely the next one.
672
00:36:25,400 --> 00:36:28,055
No, not this one,
it's definitely the next one.
673
00:36:28,080 --> 00:36:32,695
Then in a particularly difficult
spot, Greg sees them.
674
00:36:32,720 --> 00:36:36,895
Right, that's definitely hazard
lights up there, that is the one.
675
00:36:47,120 --> 00:36:50,135
There's not a fat lot of room
for us.
676
00:36:50,160 --> 00:36:51,895
GROANS
677
00:36:53,080 --> 00:36:54,375
Right.
678
00:36:57,040 --> 00:36:59,535
We are gonna get you
onto Stafford Services southbound.
679
00:36:59,560 --> 00:37:01,415
S0, just stay here
and then we will be up and away.
680
00:37:03,400 --> 00:37:06,855
The couple must stay behind
the barrier for their own safety.
681
00:37:08,600 --> 00:37:10,295
We'd been down to London to see
a play.
682
00:37:10,320 --> 00:37:13,815
And then... broke down here.
683
00:37:17,440 --> 00:37:20,255
Glad to be getting
away from this motorway, yeah, yeah.
684
00:37:25,120 --> 00:37:26,695
What you've got to bear in mind,
685
00:37:26,720 --> 00:37:29,055
you've got all these lorries
coming past at 50, 60,
686
00:37:29,080 --> 00:37:30,815
and you've got cars at 70mph.
687
00:37:30,840 --> 00:37:32,975
So you've just got to be
on your guard at all times.
688
00:37:33,000 --> 00:37:35,335
Always watching your back.
689
00:37:37,400 --> 00:37:39,375
We're just gonna very quickly
strap the wheels,
690
00:37:39,400 --> 00:37:41,535
put the towing lights on,
get passengers in,
691
00:37:41,560 --> 00:37:42,815
then get out of here.
692
00:37:44,240 --> 00:37:46,055
With the car on board,
693
00:37:46,080 --> 00:37:48,375
Greg can't safely rejoin
the motorway
694
00:37:48,400 --> 00:37:51,055
until Highways England close
the nearest lane.
695
00:37:52,520 --> 00:37:53,895
I'm a recovery driver.
696
00:37:53,920 --> 00:37:57,655
We're on the M6 between Junctions
14 and 15 on the northbound.
697
00:37:57,680 --> 00:38:00,295
We just need a lane-one closure
to rejoin, please.
698
00:38:00,320 --> 00:38:03,935
I think there is a camera behind us
on the opposite carriageway.
699
00:38:05,400 --> 00:38:06,575
I am giving it a little wave.
700
00:38:06,600 --> 00:38:08,495
Whether you can see me,
I don't know.
701
00:38:08,520 --> 00:38:11,455
As soon as you can shut it, mate,
I'll be ever so grateful.
702
00:38:11,480 --> 00:38:13,455
Won't be too much longer!
703
00:38:16,240 --> 00:38:18,895
They're gonna electronically
shut down lane one.
704
00:38:18,920 --> 00:38:21,055
Then we can rejoin
the motorway safely.
705
00:38:21,080 --> 00:38:22,615
So, once that is in place,
706
00:38:22,640 --> 00:38:25,575
I'll get you inside the vehicle, OK?
So just stay here for me.
707
00:38:30,920 --> 00:38:32,735
Nice one. Thanks, mate.
708
00:38:32,760 --> 00:38:34,255
Right, let's get out of here.
709
00:38:36,480 --> 00:38:38,655
We are not far
from Stafford Services now.
710
00:38:38,680 --> 00:38:40,095
Softens the blow a little bit.
711
00:38:40,120 --> 00:38:42,535
What happened to your car,
it just cut out whilst driving?
712
00:38:42,560 --> 00:38:44,255
You got an error code
on your dashboard.
713
00:38:44,280 --> 00:38:46,455
I was just getting
no acceleration at all.
714
00:38:46,480 --> 00:38:48,335
Right.
So that's when I pulled in.
715
00:38:48,360 --> 00:38:50,895
Ancl then once I'd stopped,
it wouldn't start again.
716
00:38:50,920 --> 00:38:53,895
Well, you've clone the right thing by
getting yourself off that motorway.
717
00:38:53,920 --> 00:38:55,135
The last thing you wanna do
718
00:38:55,160 --> 00:38:57,175
is be sitting
in a live lane on that carriageway.
719
00:38:57,200 --> 00:39:00,415
Believe me, it happens, and that is
not a nice experience for anyone.
720
00:39:01,800 --> 00:39:05,215
Greg knows better than anyone
the dangers of the M6.
721
00:39:05,240 --> 00:39:10,015
But today,
two more relieved customers.
722
00:39:10,040 --> 00:39:13,255
Ancl now it's time to get back
and get onto another one.
723
00:39:13,280 --> 00:39:15,255
Beautiful. Magic.
724
00:39:24,760 --> 00:39:26,655
Ancl for your mains today?
725
00:39:26,680 --> 00:39:28,895
Tomahawk, yeah, of course.
726
00:39:28,920 --> 00:39:31,615
With the M6 a distant rumble,
727
00:39:31,640 --> 00:39:34,975
back in the motorway hotel,
one dish is proving mighty popular.
728
00:39:35,000 --> 00:39:39,335
So popular, chefjames may not have
enough to meet demand.
729
00:39:41,240 --> 00:39:44,815
Tom...
Tom-atawk-shake. I can't say that.
730
00:39:44,840 --> 00:39:46,615
Tomahawk steak.
731
00:39:46,640 --> 00:39:48,775
Ancl I haven't had even a drink.
732
00:39:48,800 --> 00:39:50,575
LAUGHTER
733
00:39:52,080 --> 00:39:54,815
Table 30 next.
Another tomahawk, rare.
734
00:39:57,560 --> 00:39:59,415
At the moment, I've got 18 covers
735
00:39:59,440 --> 00:40:02,615
and 16 of those
are on the tomahawk steak.
736
00:40:04,040 --> 00:40:05,535
Another tomahawk
737
00:40:05,560 --> 00:40:08,255
I think we're going
down to the wire on steaks tonight.
738
00:40:08,280 --> 00:40:10,255
So, just what we call
precision ordering
739
00:40:10,280 --> 00:40:11,495
in the trade, to be honest.
740
00:40:11,520 --> 00:40:13,455
Two more after that, yeah?
741
00:40:15,760 --> 00:40:18,455
'It's been hectic, it's been
a bit busy in the kitchen.'
742
00:40:18,480 --> 00:40:20,735
A lot of tables came in
at the same time.
743
00:40:22,000 --> 00:40:23,855
With all the orders delivered,
744
00:40:23,880 --> 00:40:27,535
James just made it
with one steak left.
745
00:40:27,560 --> 00:40:30,215
Steaks gone out great.
Everyone's loved the steak.
746
00:40:35,040 --> 00:40:36,695
MAN: Cheers.
747
00:40:38,080 --> 00:40:40,215
But do the customers agree?
748
00:40:40,240 --> 00:40:41,535
Perfect, to be honest.
749
00:40:41,560 --> 00:40:45,815
Lovely. We always love coming here.
Lovely steak.
750
00:40:47,040 --> 00:40:50,895
Yeah. Ancl we'll keep coming back.
751
00:40:50,920 --> 00:40:53,695
And there's nothing
like good food, fine wines
752
00:40:53,720 --> 00:40:58,535
and possibly a cocktail or two
to prompt some happy memories.
753
00:41:00,280 --> 00:41:03,735
Back in 2007, we had a blind date,
754
00:41:03,760 --> 00:41:06,535
and it wasn't internet dating
or anything like that.
755
00:41:06,560 --> 00:41:08,135
It was friends got us together,
really,
756
00:41:08,160 --> 00:41:11,535
showing pictures of each other,
and, yeah, we went from there.
757
00:41:13,880 --> 00:41:16,055
I mend narrow boats for a living.
758
00:41:16,080 --> 00:41:18,455
Ancl she was living
on a narrow boat.
759
00:41:18,480 --> 00:41:22,415
Theresa was living
on a narrow boat. Yeah. Yeah.
760
00:41:22,440 --> 00:41:24,535
Then he asked me out for a date.
761
00:41:26,360 --> 00:41:29,935
Unusually, there wasn't a single
marriage proposal this evening.
762
00:41:29,960 --> 00:41:32,335
But at least
the cocktails have been a hit,
763
00:41:32,360 --> 00:41:36,095
strictly for those
with designated drivers, of course.
764
00:41:36,120 --> 00:41:38,455
The cocktails have gone really well.
765
00:41:38,480 --> 00:41:39,855
I've just had a note to say that
766
00:41:39,880 --> 00:41:42,055
one lady has worked her way
through the menu.
767
00:41:42,080 --> 00:41:44,775
She's tried every single one.
So I think everyone's loved them.
768
00:41:44,800 --> 00:41:47,695
When you make a cocktail yourself
and you taste it,
769
00:41:47,720 --> 00:41:50,455
you'll think,
"That's gonna be really nice."
770
00:41:50,480 --> 00:41:53,015
And then,
when it does get on the menu,
771
00:41:53,040 --> 00:41:56,135
hearing feedback
from all the customers,
772
00:41:56,160 --> 00:41:58,295
and having repeat orders,
773
00:41:58,320 --> 00:42:01,135
it's... it is great. It is great.
774
00:42:05,560 --> 00:42:06,975
No proposals tonight.
775
00:42:08,320 --> 00:42:11,135
But the night is still young. There
might still be a proposal somewhere.
776
00:42:20,400 --> 00:42:22,215
Right, everybody come off.
777
00:42:22,240 --> 00:42:24,535
Next time on the Motorway Hotel...
778
00:42:24,560 --> 00:42:26,975
We got the troublemakers
in from Preston today.
779
00:42:27,000 --> 00:42:28,695
...hot off the M6,
780
00:42:28,720 --> 00:42:31,255
a coach party of rowdy pensioners...
781
00:42:31,280 --> 00:42:32,455
GLASS SMASHES
782
00:42:32,480 --> 00:42:34,055
...tests the staff's patience.
783
00:42:34,080 --> 00:42:35,975
They have already
started on the wine.
784
00:42:36,000 --> 00:42:37,775
Of course they have.
785
00:42:39,040 --> 00:42:42,095
Chloe and Ness struggle to drum up
wedding business.
786
00:42:42,120 --> 00:42:44,415
How many enquiries have we got?
787
00:42:44,440 --> 00:42:46,055
One.
One.
788
00:42:46,080 --> 00:42:49,735
And with the wedding supremo's
shock departure,
789
00:42:49,760 --> 00:42:52,335
will a replacement be found in time?
790
00:42:52,360 --> 00:42:55,135
I'm gonna be leaving the wedding
department in a couple of weeks.
60798
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