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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:06,880 --> 00:00:09,295 NARRATOR: Here in the English countryside... 2 00:00:10,920 --> 00:00:13,575 ...in amongst the greenery... 3 00:00:15,760 --> 00:00:18,055 ...and wildlife... 4 00:00:19,400 --> 00:00:23,255 ...perhaps an overnight stay in a 14th century inn... 5 00:00:24,400 --> 00:00:27,175 ...boasting seductive accommodation... 6 00:00:28,480 --> 00:00:30,575 ...afternoon tea... 7 00:00:32,080 --> 00:00:35,095 ...cool drinks on a summer's day. 8 00:00:37,840 --> 00:00:41,535 Or maybe you'd like something a little livelier? 9 00:00:41,560 --> 00:00:43,495 TRAFFIC ROARS 10 00:00:45,840 --> 00:00:48,415 Yes, in the heart of the West Midlands, 11 00:00:48,440 --> 00:00:51,095 just a few minutes off the M6, 12 00:00:51,120 --> 00:00:53,295 is a hotel... 13 00:00:53,320 --> 00:00:56,135 Good morning. The Moat House. Chloe speaking. How can I help? 14 00:00:56,160 --> 00:00:58,335 ...offering sumptuous rooms, 15 00:00:58,360 --> 00:01:02,535 with a bird's eye view of the UK's longest motorway... 16 00:01:03,600 --> 00:01:04,815 HORN PARPS 17 00:01:04,840 --> 00:01:07,095 The M6 is the heart of the whole country, 18 00:01:07,120 --> 00:01:09,215 so it's a very, very busy network. 19 00:01:10,840 --> 00:01:14,575 ...where frantic commuters can get away from the delays and hold-ups. 20 00:01:16,080 --> 00:01:17,375 Report of obstruction. 21 00:01:17,400 --> 00:01:19,295 How many times do you see that on the motorway? 22 00:01:22,440 --> 00:01:26,855 Weary drivers can escape the hell of a bank holiday tailback... 23 00:01:26,880 --> 00:01:29,975 for a spot of dinner, a deux. 24 00:01:30,000 --> 00:01:33,015 Perfect, to be honest. A lovely stay. 25 00:01:33,040 --> 00:01:37,255 And truckers can refuel with some grub in the bar. 26 00:01:37,280 --> 00:01:39,775 Can I have bangers and mash, please? Yeah. 27 00:01:41,320 --> 00:01:45,975 In the motorway hotel, it's all this and more. 28 00:01:46,000 --> 00:01:48,855 If people just came five minutes off the motorway, 29 00:01:48,880 --> 00:01:51,575 they'd find gems of places like this. 30 00:01:52,640 --> 00:01:55,055 Enjoy your stay. 31 00:01:55,080 --> 00:01:56,735 HORN PARPS 32 00:02:00,600 --> 00:02:01,695 This time... 33 00:02:01,720 --> 00:02:05,055 Cooking for the owners is always, you know, a nerve-racking thing. 34 00:02:05,080 --> 00:02:07,455 ...it's make or break for Head Chef, James, 35 00:02:07,480 --> 00:02:10,295 as he tries to create a brand new menu 36 00:02:10,320 --> 00:02:12,495 for his boss's approval. 37 00:02:12,520 --> 00:02:15,215 Do not wanna be doing any work on the driver's side on this motorway. 38 00:02:16,320 --> 00:02:17,455 Dangerous as hell. 39 00:02:17,480 --> 00:02:21,655 Recovery man, Greg, dices with death to rescue an elderly couple 40 00:02:21,680 --> 00:02:23,695 from a lethal section of the M6. 41 00:02:23,720 --> 00:02:25,255 Candle in the middle. 42 00:02:25,280 --> 00:02:27,775 And the hotel tries to pull in the motorists 43 00:02:27,800 --> 00:02:30,255 for one of its biggest nights of the year. 44 00:02:30,280 --> 00:02:32,135 Couple of years ago, we had somebody propose, 45 00:02:32,160 --> 00:02:34,495 and I don't think it went in the guy's favour, 46 00:02:34,520 --> 00:02:35,975 so that was sort of a drama. 47 00:02:43,240 --> 00:02:45,415 Based around a 14th century barn, 48 00:02:45,440 --> 00:02:49,215 this unlikely jewel nestled by the side of the M6 49 00:02:49,240 --> 00:02:52,655 has been owned and run by Chris Lewis and his wife Dawn 50 00:02:52,680 --> 00:02:54,655 since the 1980s. 51 00:02:59,120 --> 00:03:02,975 But 18 months ago, all that changed. 52 00:03:03,000 --> 00:03:05,775 Technically, they're retiring me, yeah. 53 00:03:05,800 --> 00:03:09,095 But I think members of the team have probably technically 54 00:03:09,120 --> 00:03:11,495 been trying to retire me for the last 20 years. 55 00:03:13,920 --> 00:03:16,775 Good afternoon. The Moat House. Stacy speaking. How can I help you? 56 00:03:16,800 --> 00:03:20,255 So, two clays a week, I'm sat here, doing stuff, and the other clays, 57 00:03:20,280 --> 00:03:23,855 I'm sort of not sort of meant to be in the business as much. 58 00:03:23,880 --> 00:03:26,655 But those are the clays that I do the sort of gardening, 59 00:03:26,680 --> 00:03:27,855 you know, which I love doing. 60 00:03:33,200 --> 00:03:37,935 Each year, we try and clear an area, leave it for the wildlife. 61 00:03:37,960 --> 00:03:42,335 We try and control where the swan nests. 62 00:03:42,360 --> 00:03:46,255 Previously, we've had the swan nest right next to the cars. 63 00:03:46,280 --> 00:03:47,855 If there's a nice shiny car, 64 00:03:47,880 --> 00:03:50,415 and the male swan can see his reflection in it, 65 00:03:50,440 --> 00:03:52,015 he thinks it's another swan. 66 00:03:52,040 --> 00:03:54,815 Ancl the next thing, 67 00:03:54,840 --> 00:03:57,455 we've got an interesting conversation with a customer 68 00:03:57,480 --> 00:04:01,735 because nice shiny car is suddenly covered in nice little scratches 69 00:04:01,760 --> 00:04:03,295 off the male swan. 70 00:04:03,320 --> 00:04:05,615 PHONE RINGS 71 00:04:05,640 --> 00:04:07,815 Good afternoon. How can I help you? 72 00:04:07,840 --> 00:04:09,935 When is it that you're thinking of booking? 73 00:04:11,960 --> 00:04:14,135 This must have seemed a risky location 74 00:04:14,160 --> 00:04:18,175 for Chris and Dawn to build a hotel, but over three decades, 75 00:04:18,200 --> 00:04:22,415 they've built a business worth £35 million a year. 76 00:04:22,440 --> 00:04:25,975 But the double whammy of Brexit followed by COVID 77 00:04:26,000 --> 00:04:28,655 hit the UK's hotel trade hard, 78 00:04:28,680 --> 00:04:31,855 and like many, they're only just bouncing back. 79 00:04:31,880 --> 00:04:34,335 Dawn, have you clone the notice from the meeting this morning, 80 00:04:34,360 --> 00:04:35,615 maintenance meeting? 81 00:04:35,640 --> 00:04:38,495 Husband and wife still keep offices on the premises, 82 00:04:38,520 --> 00:04:41,015 with a glorious view of the M6. 83 00:04:41,040 --> 00:04:44,255 But succession is now the name of the game. 84 00:04:44,280 --> 00:04:46,095 I've got Emily, my daughter, 85 00:04:46,120 --> 00:04:49,335 as number one person, really, here. 86 00:04:50,360 --> 00:04:51,695 Which is absolutely fantastic. 87 00:04:51,720 --> 00:04:55,095 It's... It's amazing to have, you know, a younger team 88 00:04:55,120 --> 00:04:57,295 and some new blood in the operation. 89 00:04:57,320 --> 00:04:59,295 DUCKS QUACK 90 00:05:01,160 --> 00:05:04,495 New manageress, Emily, is only 26 91 00:05:04,520 --> 00:05:08,215 but has now strapped in and hoping to give it her best shot. 92 00:05:09,640 --> 00:05:12,215 So, this is the duck pond. 93 00:05:12,240 --> 00:05:14,415 Ancl this is the lake. 94 00:05:14,440 --> 00:05:17,855 This obviously makes up the original moat, 95 00:05:17,880 --> 00:05:20,295 hence where we get our name from, The Moat House. 96 00:05:22,040 --> 00:05:24,375 We're really lucky to be surrounded by lots of wildlife, 97 00:05:24,400 --> 00:05:27,975 ducks and swans and things, like, always milling around. 98 00:05:28,000 --> 00:05:30,815 So, they like to photo bomb wedding photos every now and then. 99 00:05:30,840 --> 00:05:33,175 So, yeah, it's always quite entertaining. 100 00:05:37,440 --> 00:05:39,615 This is the Staffordshire and Worcestershire Canal. 101 00:05:39,640 --> 00:05:41,895 Welcome quite a lot of boaters off the canal, 102 00:05:41,920 --> 00:05:44,375 people who are either full-time on boats 103 00:05:44,400 --> 00:05:46,615 or just on a boating holiday. 104 00:05:46,640 --> 00:05:50,015 So, it's great that we get to see all these kind of different people. 105 00:05:50,040 --> 00:05:51,495 There's a shed there. CLONK 106 00:05:55,560 --> 00:05:58,055 200 years ago, this tranquil canal 107 00:05:58,080 --> 00:06:01,455 would have been the key commercial artery of the hotel. 108 00:06:01,480 --> 00:06:04,935 Now it's the rather noisier M6. 109 00:06:04,960 --> 00:06:08,295 The motorway is very integral to the life of The Moat House. 110 00:06:09,360 --> 00:06:11,375 We rely on it so much 111 00:06:11,400 --> 00:06:14,135 in terms of our conference business, 112 00:06:14,160 --> 00:06:15,695 our accommodation. 113 00:06:17,280 --> 00:06:19,575 OK, what was the name for me? 114 00:06:19,600 --> 00:06:21,375 Being on that M6 corridor, 115 00:06:21,400 --> 00:06:23,335 it's the perfect kind of in-between spot. 116 00:06:27,360 --> 00:06:28,815 WOMAN ON RADIO: On the roads, 117 00:06:28,840 --> 00:06:31,735 there's a lane closed on the M6 at junction 15 northbound. 118 00:06:31,760 --> 00:06:33,655 There's an overturned car on the outside lane. 119 00:06:33,680 --> 00:06:36,295 Within earshot of the hotel is the rumble of six lanes 120 00:06:36,320 --> 00:06:38,255 of high speed traffic, 121 00:06:38,280 --> 00:06:42,455 where one hotel regular earns his somewhat dangerous livelihood - 122 00:06:42,480 --> 00:06:45,055 recovery truck driver, Greg Burgher. 123 00:06:45,080 --> 00:06:48,695 Glasgow, Portsmouth, London, Kent, Brighton, Yorkshire. 124 00:06:48,720 --> 00:06:50,575 You name a place, I have been there. 125 00:06:50,600 --> 00:06:52,415 Beautiful. 126 00:06:52,440 --> 00:06:55,855 'But nowadays, I just tend to focus on being the number one 127 00:06:55,880 --> 00:06:58,375 'for the local breakdown service.' 128 00:06:58,400 --> 00:07:00,055 OK. Let's go. 129 00:07:00,080 --> 00:07:02,815 The constant avalanche of breakdown calls 130 00:07:02,840 --> 00:07:05,575 usually keeps Greg tied to his tow truck. 131 00:07:05,600 --> 00:07:10,015 But today, he has 30 minutes to spare, and he's hungry. 132 00:07:10,040 --> 00:07:13,335 just finished a job just off the motorway, junction 13, 133 00:07:13,360 --> 00:07:16,575 and I just thought I'd pop down to The Moat House on my lunch break, 134 00:07:16,600 --> 00:07:18,055 before we get back to it. 135 00:07:21,280 --> 00:07:24,335 It's a very busy industry, it's a very busy network of the motorway. 136 00:07:24,360 --> 00:07:25,655 As soon as you get a little gap, 137 00:07:25,680 --> 00:07:27,775 you just got to refuel and then onto the next one. 138 00:07:30,040 --> 00:07:31,655 PHONE RINGS One second. 139 00:07:35,080 --> 00:07:36,935 Vehicle breakdown. How can I help? 140 00:07:36,960 --> 00:07:39,295 It seems the scores of distressed motorists out there 141 00:07:39,320 --> 00:07:44,455 are no respecters of a man's need for some rest and refreshment. 142 00:07:44,480 --> 00:07:46,495 We can have somebody there on the hour. 143 00:07:46,520 --> 00:07:49,415 Before he's dragged back into the maelstrom of the M6, 144 00:07:49,440 --> 00:07:53,175 Greg has a moment to reflect on one of the first times he came here. 145 00:07:58,440 --> 00:08:02,455 I came here when I was 16, and I was at my school prom, 146 00:08:02,480 --> 00:08:05,015 which was nearly half a lifetime ago. 147 00:08:05,040 --> 00:08:09,215 It certainly brings a few flashbacks, for sure. Yeah, 100%. 148 00:08:09,240 --> 00:08:11,135 CAMERA CLICKS 149 00:08:15,680 --> 00:08:17,975 But no sooner back in his driving seat, 150 00:08:18,000 --> 00:08:20,095 yet another distress call. 151 00:08:22,280 --> 00:08:24,655 Vehicle breakdown. How can I help? 152 00:08:24,680 --> 00:08:26,375 Time to get back to it, Greg. 153 00:08:26,400 --> 00:08:29,695 Looks like it's just going to be a Yorkie bar for you today. 154 00:08:38,600 --> 00:08:41,415 Coming up, boss Chris's semi-retirement 155 00:08:41,440 --> 00:08:44,295 is proving a challenge for him and his staff. 156 00:08:44,320 --> 00:08:48,055 I mean, gardening clays are very nice for me cos I get a quiet clay. 157 00:08:49,840 --> 00:08:52,135 Until about three or four, when he gets a bit bored. 158 00:08:53,280 --> 00:08:57,655 With Valentine's Day looming, Joel and Marcus go into overdrive 159 00:08:57,680 --> 00:09:00,735 to try and invent a completely new cocktail. 160 00:09:00,760 --> 00:09:04,415 Try and make them a bit more Valentine-y, a bit more lovey dovey. 161 00:09:04,440 --> 00:09:06,615 And as the big day approaches, 162 00:09:06,640 --> 00:09:10,455 Head Chef, James, is under pressure to pull in the motorists. 163 00:09:10,480 --> 00:09:13,295 They know what they want, and obviously, we have to deliver. 164 00:09:22,040 --> 00:09:25,055 Nestling comfortably alongside a gorgeous canal 165 00:09:25,080 --> 00:09:28,055 and in the folds of the Staffordshire countryside 166 00:09:28,080 --> 00:09:29,455 is The Moat House hotel. 167 00:09:29,480 --> 00:09:33,975 Hard to believe that just a stone's throw away... 168 00:09:34,000 --> 00:09:35,535 is this. 169 00:09:35,560 --> 00:09:37,495 TRAFFIC ROARS, HORNS PARP 170 00:09:41,960 --> 00:09:44,135 With Dad, Chris, semi-retired, 171 00:09:44,160 --> 00:09:47,895 daughter, Emily, is under pressure to grow the business. 172 00:09:47,920 --> 00:09:49,255 This is Stacy. 173 00:09:49,280 --> 00:09:52,615 Stacy's our Head Receptionist here at the mo. You all right, Stace? 174 00:09:52,640 --> 00:09:54,015 Yes, are you? Yeah, good, thanks. 175 00:09:54,040 --> 00:09:56,935 So, we're actually fully booked on the 8th of March. 176 00:09:56,960 --> 00:09:59,095 Yeah, yeah. 177 00:10:00,160 --> 00:10:02,135 So, this is our wedding booking team, 178 00:10:02,160 --> 00:10:05,455 so we've got Chloe and Emily. 179 00:10:06,760 --> 00:10:09,975 What date was it for again? 20th April. 180 00:10:10,000 --> 00:10:13,855 So, in here, we've got Nicola, who is our office manager. 181 00:10:13,880 --> 00:10:15,775 Ancl in here, we've got my office. 182 00:10:15,800 --> 00:10:20,095 So, I used to have an office upstairs, 183 00:10:20,120 --> 00:10:24,055 next to my mum and dad's, but they don't have air-con up there. 184 00:10:24,080 --> 00:10:26,535 Ancl down here, I get a bit more peace and quiet, 185 00:10:26,560 --> 00:10:28,055 away from them, so... 186 00:10:29,440 --> 00:10:32,175 With her 110-strong workforce, 187 00:10:32,200 --> 00:10:36,695 Emily needs to exceed last year's total of 50,000 customers, 188 00:10:36,720 --> 00:10:38,855 1,100 conferences and events 189 00:10:38,880 --> 00:10:41,655 and almost 90 weddings. 190 00:10:41,680 --> 00:10:43,815 So, this is Rebecca. 191 00:10:43,840 --> 00:10:46,215 She's our HR and Beverage Manager. 192 00:10:46,240 --> 00:10:47,655 Hello! 193 00:10:47,680 --> 00:10:50,575 So, down here, we have my mum and my dad's offices. 194 00:10:50,600 --> 00:10:53,775 Technically, they're meant to be, like, semi-retired now, 195 00:10:53,800 --> 00:10:55,655 so they're only meant to work two clays a week. 196 00:10:55,680 --> 00:10:58,735 But somehow, they seem to be here a lot more than that. 197 00:10:58,760 --> 00:11:03,055 It's very boring up here. There's not much to show. 198 00:11:04,680 --> 00:11:06,815 Except the view of the M6, of course. 199 00:11:09,240 --> 00:11:11,415 Dad Chris's new role as backseat driver 200 00:11:11,440 --> 00:11:16,415 is proving a difficult transition for him... and some staff. 201 00:11:16,440 --> 00:11:20,055 Chris does every... CH UCKLES 202 00:11:20,080 --> 00:11:22,615 Chris does everything that Chris shouldn't do. 203 00:11:22,640 --> 00:11:26,455 Erm... But yeah, he does, like, accounts things. 204 00:11:28,720 --> 00:11:32,415 I mean, gardening clays are very nice for me cos I get a quiet clay. 205 00:11:39,240 --> 00:11:41,935 Until about three or four, when he gets a bit bored. 206 00:11:41,960 --> 00:11:43,655 But... yeah. 207 00:11:46,840 --> 00:11:50,135 I think for my clad, it's probably been really difficult. 208 00:11:50,160 --> 00:11:52,655 This has been his life for the last 35 years. 209 00:11:53,880 --> 00:11:57,015 Ancl I think it's only natural that he still wants to get involved 210 00:11:57,040 --> 00:11:58,495 in certain things. 211 00:11:58,520 --> 00:12:00,495 Ancl trying to find that balance has probably been 212 00:12:00,520 --> 00:12:01,975 a little bit challenging for him. 213 00:12:12,560 --> 00:12:14,815 After a tough couple of years during COVID, 214 00:12:14,840 --> 00:12:17,135 it's vital the hotel goes the extra mile 215 00:12:17,160 --> 00:12:19,775 to get the money coming in. 216 00:12:19,800 --> 00:12:22,775 All staff, including barman Joel and Marcus, 217 00:12:22,800 --> 00:12:24,375 have been set a challenge - 218 00:12:24,400 --> 00:12:27,215 to devise an original new big-selling cocktail 219 00:12:27,240 --> 00:12:29,895 for Valentine's night. 220 00:12:29,920 --> 00:12:31,455 I enjoy being behind the bar, 221 00:12:31,480 --> 00:12:34,375 but cocktails, it's a place where you get to express yourself. 222 00:12:34,400 --> 00:12:36,815 It is art, in a sense. 223 00:12:38,600 --> 00:12:41,615 But creating an original but affordable new cocktail 224 00:12:41,640 --> 00:12:44,095 is no mean feat. 225 00:12:44,120 --> 00:12:47,135 What else is Valentine's-y? Pink? 226 00:12:47,160 --> 00:12:50,095 Pink. Try and make them a bit more Valentine-y. 227 00:12:50,120 --> 00:12:51,895 A bit more lovey dovey. 228 00:12:51,920 --> 00:12:54,295 We've got rose that's pink. 229 00:12:54,320 --> 00:12:55,735 Got plenty of grenadine. 230 00:12:55,760 --> 00:12:59,495 Oh, I forgot. Oh, yeah. We have pink vodka. 231 00:12:59,520 --> 00:13:02,815 We don't know what we're gonna do. We'll splash some things together. 232 00:13:02,840 --> 00:13:05,735 Strong or weak? Let's go strong. Strong. 233 00:13:05,760 --> 00:13:08,895 All the cocktails will be judged by Beverages Manager, Becky, 234 00:13:08,920 --> 00:13:12,215 and only the best will make it onto the Valentine's menu. 235 00:13:12,240 --> 00:13:14,655 No pressure then, boys (!) 236 00:13:19,040 --> 00:13:22,775 In any hotel, there's no upstairs without a downstairs. 237 00:13:22,800 --> 00:13:27,135 And the kitchens are the engine room of the motorway hotel. 238 00:13:28,400 --> 00:13:31,135 So, this is our pot wash area in the main kitchen, 239 00:13:31,160 --> 00:13:32,775 and this is Ida. 240 00:13:32,800 --> 00:13:35,615 Ida's one of our longest-serving members of staff. 241 00:13:35,640 --> 00:13:36,935 Hi, Ida. Hello. 242 00:13:36,960 --> 00:13:38,455 You OK? Yes, thank you. 243 00:13:38,480 --> 00:13:41,895 So, remind me, how long have you been here? 244 00:13:41,920 --> 00:13:46,135 I started in '96, and I've been here 26 years now. 245 00:13:46,160 --> 00:13:51,215 I think what makes The Moat House unique is... our family ethos. 246 00:13:51,240 --> 00:13:53,015 I don't wanna sound like a cliche, 247 00:13:53,040 --> 00:13:56,495 and I know that so many people say, "Oh, we're like a family," 248 00:13:56,520 --> 00:14:00,055 but the thing is here is that we genuinely are. 249 00:14:00,080 --> 00:14:02,375 I try to carry on as much as I can, 250 00:14:02,400 --> 00:14:05,095 as long as my health lets me, you know. 251 00:14:05,120 --> 00:14:08,415 'A lot of the team members that we have, you know, I grew up with.' 252 00:14:08,440 --> 00:14:12,055 They've seen me grow up from, you know, like, being a toddler 253 00:14:12,080 --> 00:14:14,015 to now running the company. 254 00:14:14,040 --> 00:14:17,095 And, you know, that, I think, is something very special. 255 00:14:17,120 --> 00:14:19,455 Right, we'll leave you to it and let you get on, 256 00:14:19,480 --> 00:14:23,015 and we'll see you later. Thanks, Ida. Bye. Bye! 257 00:14:25,640 --> 00:14:28,415 WOMAN ON RADIO: On the M6, it's really busy this morning. 258 00:14:28,440 --> 00:14:31,215 We've had a collision involving a van and around four cars 259 00:14:31,240 --> 00:14:33,135 just north of junction 17, 260 00:14:33,160 --> 00:14:35,575 with its load spilled across all four lanes. 261 00:14:35,600 --> 00:14:37,975 Traffic is still moving, but tailbacks... 262 00:14:39,480 --> 00:14:42,055 We need something a bit sweeter. 263 00:14:42,080 --> 00:14:45,335 In just 30 minutes' time, Beverage Manager, Becky, 264 00:14:45,360 --> 00:14:49,015 will be judging an all-staff cocktail-making event, 265 00:14:49,040 --> 00:14:52,775 if the motorway hold-ups haven't stopped them getting in on time. 266 00:14:52,800 --> 00:14:55,415 Joel and Marcus are desperate to impress, 267 00:14:55,440 --> 00:14:57,815 but Becky is a tough cookie. 268 00:14:57,840 --> 00:15:00,215 Hopefully, we can get them all on the Valentine's menu. 269 00:15:00,240 --> 00:15:02,975 How much you reckon? 50. 50. 270 00:15:03,000 --> 00:15:06,455 Oh, actually, let's add a little bit of lime juice into that. 271 00:15:07,560 --> 00:15:10,215 'You literally get to get to do whatever you want with cocktails 272 00:15:10,240 --> 00:15:11,895 'because if it's two different liquids, 273 00:15:11,920 --> 00:15:14,495 'put them together, that's a cocktail.' 274 00:15:14,520 --> 00:15:16,215 That's really nice. 275 00:15:16,240 --> 00:15:17,775 It's got a nice colour to it as well. 276 00:15:20,360 --> 00:15:21,415 If it tastes good... 277 00:15:24,240 --> 00:15:25,375 Ooh. 278 00:15:25,400 --> 00:15:29,975 And it's... I'm getting all emotional now. 279 00:15:30,000 --> 00:15:32,935 It's... It's good. I love when people buy them 280 00:15:32,960 --> 00:15:36,135 because... you just know that you've clone good. 281 00:15:36,160 --> 00:15:37,615 People recognise them. You can... 282 00:15:37,640 --> 00:15:39,975 You can be as expressive as you want. 283 00:15:40,000 --> 00:15:42,015 We're pretty good, you know, I can't lie. 284 00:15:42,040 --> 00:15:47,015 Yeah. Pretty good. 285 00:15:47,800 --> 00:15:50,735 On the M6, diesel fumes are in the air, 286 00:15:50,760 --> 00:15:53,735 but in the restaurant, love is in the air. 287 00:15:53,760 --> 00:15:55,575 just put it on randomly, Amy, 288 00:15:55,600 --> 00:15:58,055 you don't need to be particular with it. 289 00:15:59,960 --> 00:16:02,855 Vinnie and Amy have to set dress the restaurant 290 00:16:02,880 --> 00:16:05,255 for a full house tomorrow night. 291 00:16:05,280 --> 00:16:07,415 Flattening all the bumps down. 292 00:16:07,440 --> 00:16:09,415 And the clock is ticking. 293 00:16:09,440 --> 00:16:11,335 We look after the restaurant. 294 00:16:11,360 --> 00:16:14,255 We kind of work most the special occasions. 295 00:16:14,280 --> 00:16:16,215 Your New Year's Eve, your Valentine's Days. 296 00:16:16,240 --> 00:16:18,415 Candle in the middle. 297 00:16:18,440 --> 00:16:21,775 Then let's do two bottles that side, two bottles that side. 298 00:16:21,800 --> 00:16:24,255 I think it was a couple of years ago we had somebody propose, 299 00:16:24,280 --> 00:16:26,415 and I don't think it went in the guy's favour. 300 00:16:26,440 --> 00:16:28,735 So that was sort of a drama. 301 00:16:28,760 --> 00:16:31,215 So, do the flowers behind and the heart in front. 302 00:16:32,960 --> 00:16:35,615 Valentine's clay is definitely a big clay at The Moat House. 303 00:16:35,640 --> 00:16:38,375 It, for us, kind of marks the start 304 00:16:38,400 --> 00:16:41,415 of the end of the real kind of winter period. 305 00:16:41,440 --> 00:16:42,935 BELL DINGS 306 00:16:42,960 --> 00:16:44,815 Valentine's is really the moment that we know 307 00:16:44,840 --> 00:16:47,815 that things are kind of starting to gain momentum again 308 00:16:47,840 --> 00:16:50,975 and the busy-ness is starting to come back. 309 00:16:51,000 --> 00:16:52,255 Hiya. Hello. How are you? 310 00:16:52,280 --> 00:16:54,575 Good, thank you. How are you? Good. I'm just checking in. 311 00:16:54,600 --> 00:16:56,575 While Vinny and Amy get a move on, 312 00:16:56,600 --> 00:17:00,575 Rachel has some unique Valentine's movie suggestions. 313 00:17:00,600 --> 00:17:03,495 And no, it's not Fast and Furious 5. 314 00:17:03,520 --> 00:17:05,175 Gnomes. 315 00:17:05,200 --> 00:17:06,535 I've never watched it. 316 00:17:06,560 --> 00:17:08,335 I think it was Simon's favourite film 317 00:17:08,360 --> 00:17:10,895 when he was younger, but I don't think I've ever watched it. 318 00:17:10,920 --> 00:17:13,975 It is the best film of all time. I don't believe you. 319 00:17:14,000 --> 00:17:15,775 You've got to watch it. 320 00:17:15,800 --> 00:17:17,375 It is brilliant. 321 00:17:17,400 --> 00:17:19,375 You know you're going out with Simon tomorrow, 322 00:17:19,400 --> 00:17:22,535 could you watch The Goonies when you get home? 323 00:17:22,560 --> 00:17:26,775 Do you think I'm gonna drive all the way, after work, to Wednesbury, 324 00:17:26,800 --> 00:17:29,775 and then drive back and then watch The Goonies on Valentine's Day? 325 00:17:29,800 --> 00:17:32,815 Yeah, yeah. Sounds like a great day. Yeah. 326 00:17:36,280 --> 00:17:38,455 We got fresh truffle, John, or not? 327 00:17:38,480 --> 00:17:40,615 Don't say we've lost the fresh truffle again. 328 00:17:40,640 --> 00:17:42,055 Pineapple and... 329 00:17:42,080 --> 00:17:44,055 It's perhaps remarkable 330 00:17:44,080 --> 00:17:46,815 that so close to the roar of motorway traffic 331 00:17:46,840 --> 00:17:49,415 is a fully booked and surprisingly quiet 332 00:17:49,440 --> 00:17:50,895 award-winning restaurant. 333 00:17:50,920 --> 00:17:55,535 And with Valentine's Day tomorrow, one man is under pressure. 334 00:17:55,560 --> 00:17:58,455 Hey! It's a love heart onion ring. 335 00:17:59,680 --> 00:18:01,375 Hi, I'm James Cracknell. 336 00:18:01,400 --> 00:18:03,975 I'm the Head Chef here at The Moat House Acton Trussell. 337 00:18:04,000 --> 00:18:06,335 I'm Louise Cracknell, pastry chef. 338 00:18:07,760 --> 00:18:09,415 We've been married for 17 years. 339 00:18:09,440 --> 00:18:12,335 We met at The Moat House in the kitchen. 340 00:18:12,360 --> 00:18:14,975 We've got to know each other after a few staff parties. 341 00:18:15,000 --> 00:18:17,815 A few drinks, got to know each other even better, didn't we? We did. 342 00:18:17,840 --> 00:18:19,655 Ancl we went on from there and became a couple. 343 00:18:20,720 --> 00:18:23,695 Valentine's is a very popular event here at The Moat House. 344 00:18:23,720 --> 00:18:26,895 We've created the Valentine's menu for Tuesday. 345 00:18:26,920 --> 00:18:31,095 But first, James needs to get owners Chris and Dawn to approve 346 00:18:31,120 --> 00:18:32,215 the menu he's come up with, 347 00:18:32,240 --> 00:18:34,575 and they're notoriously hard to please. 348 00:18:36,360 --> 00:18:37,415 Hi, guys. 349 00:18:38,520 --> 00:18:40,015 Hi. Obviously, we're gonna have a look 350 00:18:40,040 --> 00:18:41,295 at the Valentine's menu today. 351 00:18:42,400 --> 00:18:44,775 We've got a lovely tomahawk steak for two to share. 352 00:18:44,800 --> 00:18:48,135 Butter-poached turbot with a crispy oyster. 353 00:18:48,160 --> 00:18:50,695 A lovely duck dish with a duck leg steamed bun. 354 00:18:50,720 --> 00:18:52,415 For the vegetarian/vegan lovers, 355 00:18:52,440 --> 00:18:55,255 we've got a curry-roasted cauliflower steak. 356 00:18:56,880 --> 00:18:58,575 So, that's the menu. 357 00:19:00,320 --> 00:19:01,815 Where's the tomahawk coming from? 358 00:19:01,840 --> 00:19:05,055 So, the tomahawk steak is from a local supplier 359 00:19:05,080 --> 00:19:07,535 who's up in lpstones. Yeah, go for the steak. 360 00:19:07,560 --> 00:19:09,935 It's a great choice. I do hope you enjoy it. 361 00:19:13,120 --> 00:19:17,615 James has opted for expensive, locally-sourced tomahawk steaks 362 00:19:17,640 --> 00:19:20,215 as the premier offering on the menu. 363 00:19:20,240 --> 00:19:22,535 They've already been delivered. 364 00:19:22,560 --> 00:19:24,295 But if Chris and Dawn are unimpressed, 365 00:19:24,320 --> 00:19:26,615 he may have to send them all back. 366 00:19:26,640 --> 00:19:29,975 Cooking for the owners is always, you know, a nerve-racking thing. 367 00:19:31,480 --> 00:19:32,495 They know what they want. 368 00:19:33,600 --> 00:19:35,055 Ancl obviously, we have to deliver. 369 00:19:42,000 --> 00:19:46,855 As anyone working in hospitality can attest, it's all-consuming. 370 00:19:46,880 --> 00:19:49,495 Chris and Dawn have certainly paid their dues. 371 00:19:51,440 --> 00:19:54,735 In the early years, I didn't see him on Valentine's Day 372 00:19:54,760 --> 00:19:56,615 cos obviously, he was running the restaurant. 373 00:19:58,760 --> 00:20:01,255 I tried my best to make sure I got... Yes, you did. 374 00:20:01,280 --> 00:20:03,775 You were very good in the early days. 375 00:20:03,800 --> 00:20:07,335 But... we hadn't been going out for very long - 376 00:20:07,360 --> 00:20:09,815 seven months, I think - and obviously, I didn't see him. 377 00:20:09,840 --> 00:20:11,975 He rushed over to my house mid-service 378 00:20:12,000 --> 00:20:13,775 with a huge bouquet of red roses 379 00:20:13,800 --> 00:20:17,055 but unfortunately, called me by his ex-girlfriend's name 380 00:20:17,080 --> 00:20:18,495 as he gave him to me. 381 00:20:21,080 --> 00:20:23,655 But I did get there, like, you know, on Valentine's Day, 382 00:20:23,680 --> 00:20:26,015 with the roses. Yeah. 383 00:20:26,040 --> 00:20:28,895 But I still married him. And I'm still here. 384 00:20:31,320 --> 00:20:33,855 The fridges are bulging with 40-odd cuts 385 00:20:33,880 --> 00:20:37,775 of the sort of prime beef the local truckies would adore. 386 00:20:37,800 --> 00:20:40,895 James had better have got this right. 387 00:20:40,920 --> 00:20:42,535 There's the tomahawk. 388 00:20:43,680 --> 00:20:45,655 OK, so we have the beef dripping chips, 389 00:20:45,680 --> 00:20:47,095 pickled onion rings, 390 00:20:47,120 --> 00:20:49,735 some beef dripping king oyster mushrooms, 391 00:20:49,760 --> 00:20:51,695 and a bearnaise sauce. 392 00:20:51,720 --> 00:20:52,815 Enjoy. Thank you. 393 00:21:00,720 --> 00:21:04,255 Thirteen miles south of the bustling market town of Stafford 394 00:21:04,280 --> 00:21:07,335 is junction 13 of the M6. 395 00:21:07,360 --> 00:21:11,775 Traffic volumes are immense, meaning massive wear and tear, 396 00:21:11,800 --> 00:21:16,215 and a new regular visitor to the motorway hotel is Lou Humphreys, 397 00:21:16,240 --> 00:21:18,495 motorway repair man. 398 00:21:24,960 --> 00:21:28,695 Hi, love. Can I have the bangers and mash, please? Yeah. 399 00:21:28,720 --> 00:21:31,375 So, I work on motorways, Monday to Friday, 400 00:21:31,400 --> 00:21:35,095 Saturday, Sunday, sometimes, doing bridge expansion joints. 401 00:21:35,120 --> 00:21:39,255 Working down the M6 at Birmingham for a couple a month. 402 00:21:40,680 --> 00:21:43,375 It's a shame I didn't know about this place just before Christmas 403 00:21:43,400 --> 00:21:46,615 because we did a job a bit further down at junction 14 at Stafford, 404 00:21:46,640 --> 00:21:48,815 and we used to meet at Stafford services. 405 00:21:48,840 --> 00:21:51,855 Ancl then I used to dig it a bit further, further afield from there. 406 00:21:51,880 --> 00:21:54,655 So this'd have been ideal, really, than Burger Kings every clay. 407 00:21:57,720 --> 00:21:59,455 Bangers and mash. Thank you very much. 408 00:21:59,480 --> 00:22:01,335 You're very welcome. Enjoy. Yeah, thank you. 409 00:22:01,360 --> 00:22:02,615 '|'m from Donny, 410 00:22:02,640 --> 00:22:05,975 'but I go home every now and then to wash my briefs. 411 00:22:06,000 --> 00:22:08,375 'Worked last night, got in about half three, four o'clock. 412 00:22:08,400 --> 00:22:09,695 'Just woke up, had a drive down 413 00:22:09,720 --> 00:22:11,495 'for some nice dinner before I go back to work.' 414 00:22:13,240 --> 00:22:14,455 Want some of this? 415 00:22:17,800 --> 00:22:22,015 Once the bar's bangers and mash have satisfied Lou's appetite, 416 00:22:22,040 --> 00:22:24,135 it's off to bed before his next shift. 417 00:22:27,640 --> 00:22:29,415 Coming up, will chefjames 418 00:22:29,440 --> 00:22:32,735 be forced to rethink his menu to please his bosses? 419 00:22:34,720 --> 00:22:38,375 Becky's cocktail competition starts to turn sour. 420 00:22:39,360 --> 00:22:40,735 No, it's absolutely horrific. 421 00:22:43,040 --> 00:22:48,335 And can M6 bridge repairman, Lou, get finished by morning? 422 00:22:48,360 --> 00:22:49,655 I can't believe how late it is, 423 00:22:49,680 --> 00:22:51,415 look how much traffic there is on the roads. 424 00:22:51,440 --> 00:22:53,695 Barmy, innit? Why don't nobody sleep? 425 00:22:59,320 --> 00:23:01,775 Within sight of the mighty M6 426 00:23:01,800 --> 00:23:06,015 is the soothing interior of the motorway hotel's restaurant. 427 00:23:06,040 --> 00:23:07,935 It would help if you sort of stopped eating 428 00:23:07,960 --> 00:23:10,135 so that we could speak as well! 429 00:23:10,160 --> 00:23:14,495 Chefjames is waiting for judgement from his bosses, Chris and Dawn, 430 00:23:14,520 --> 00:23:18,815 on whether he'll need to totally redesign the Valentine's Day menu. 431 00:23:18,840 --> 00:23:20,695 We've got some lovely sharing platters on. 432 00:23:20,720 --> 00:23:22,175 We got a lovely apple tarte tatin, 433 00:23:22,200 --> 00:23:24,975 which is obviously for that sort of sharing... sharing objects. 434 00:23:25,000 --> 00:23:27,815 For people to sort of interact while they're eating is quite nice. 435 00:23:30,680 --> 00:23:32,135 SHE CHUCKLES 436 00:23:32,160 --> 00:23:34,855 You're determined to finish that, aren't you? Yeah. Mm. 437 00:23:41,800 --> 00:23:43,655 This is why he's only semi-retired - 438 00:23:43,680 --> 00:23:47,135 so he can keep coming back and having meals like this. 439 00:23:47,160 --> 00:23:48,775 Yeah, for the next 20 years. 440 00:23:48,800 --> 00:23:50,455 SHE LAUGHS 441 00:23:50,480 --> 00:23:52,215 I thinkjames and Louise have done it again. 442 00:23:52,240 --> 00:23:55,295 Ancl I think Dawn's happy, I'm happy. 443 00:24:01,640 --> 00:24:04,455 Every cocktail you love, I'm destined to hate 444 00:24:04,480 --> 00:24:06,375 cos you love a sweet cocktail. 445 00:24:08,320 --> 00:24:10,815 While tomorrow's Valentine's menu 446 00:24:10,840 --> 00:24:12,775 seems to have taken the chequered flag, 447 00:24:12,800 --> 00:24:16,735 beverages boss, Becky, is not happy with the cocktail offerings. 448 00:24:21,600 --> 00:24:23,215 No, it is absolutely horrific. 449 00:24:23,240 --> 00:24:25,215 LAUGHTER It is vile. 450 00:24:25,240 --> 00:24:28,775 Next into the lion's den is Assistant Manager, Tom. 451 00:24:34,000 --> 00:24:35,775 That's even worse than the first one. 452 00:24:35,800 --> 00:24:36,975 LAUGHTER 453 00:24:37,000 --> 00:24:39,535 Oh, my God, Tom, that's so sweet. 454 00:24:39,560 --> 00:24:42,335 Erm... Thank you so much. You're welcome. 455 00:24:42,360 --> 00:24:45,215 We're in rural Stafford. 456 00:24:45,240 --> 00:24:48,495 You would be hard pushed to find anywhere within walking distance 457 00:24:48,520 --> 00:24:50,895 where you can get much more than a pint of beer. 458 00:24:50,920 --> 00:24:53,975 So it's great to be able to have these innovative cocktails. 459 00:24:55,080 --> 00:24:57,935 Especially if they're drinkable. 460 00:24:57,960 --> 00:25:00,815 Next up, Marcus climbs into the driving seat. 461 00:25:00,840 --> 00:25:04,495 Obviously, me and Joel have had... had a bit of play around. 462 00:25:04,520 --> 00:25:06,975 But you may not like it cos it's a little bit sweet. 463 00:25:07,000 --> 00:25:11,535 That's fine. I can appreciate a good, balanced cocktail. 464 00:25:11,560 --> 00:25:12,655 Let's do it. 465 00:25:12,680 --> 00:25:13,935 No pressure, then, 466 00:25:13,960 --> 00:25:18,295 as Marcus whips up his creation under Becky's watchful eye (!) 467 00:25:20,400 --> 00:25:23,015 ICE RATTLES 468 00:25:23,040 --> 00:25:27,735 Have you got a name for this? So, I've called it the solero. 469 00:25:27,760 --> 00:25:29,975 I'm gonna go first, if no-one minds. 470 00:25:30,000 --> 00:25:31,215 Straight in there. 471 00:25:32,280 --> 00:25:34,415 Marcus can do no more. 472 00:25:34,440 --> 00:25:36,335 judgement time. 473 00:25:37,480 --> 00:25:38,975 That's going on the menu. 474 00:25:39,000 --> 00:25:40,575 Woo-hoe'.! 475 00:25:40,600 --> 00:25:43,335 I love it. That's amazing. APPLAUSE 476 00:25:43,360 --> 00:25:45,255 Yeah. I love it. 477 00:25:45,280 --> 00:25:46,695 Well clone. Thank you. 478 00:25:48,760 --> 00:25:50,735 Marcus's solero was absolutely amazing. 479 00:25:50,760 --> 00:25:53,815 Very fruity, which I'm actually not normally into. 480 00:25:53,840 --> 00:25:55,375 So we're gonna put that on the menu. 481 00:25:55,400 --> 00:25:57,415 I think it'll go down an absolute storm. 482 00:25:57,440 --> 00:25:59,695 That session has definitely inspired me 483 00:25:59,720 --> 00:26:03,055 to think outside the box for the new cocktail menus. 484 00:26:03,080 --> 00:26:07,215 But, in all honesty, it was just sheer dumb luck. 485 00:26:15,680 --> 00:26:17,895 While the cocktails flow in the hotel bar, 486 00:26:17,920 --> 00:26:20,775 ten miles away, Lou and the gang are racing 487 00:26:20,800 --> 00:26:23,095 to keep the endless traffic flowing 488 00:26:23,120 --> 00:26:25,255 and finish before sun-up. 489 00:26:25,280 --> 00:26:26,535 I can't believe how late it is, 490 00:26:26,560 --> 00:26:28,415 look how much traffic there is on t'road. 491 00:26:28,440 --> 00:26:32,575 Barmy, innit? Why don't nobody sleep? Get to sleep! 492 00:26:34,200 --> 00:26:37,175 The M6 is 232 miles long, 493 00:26:37,200 --> 00:26:39,895 making it the longest motorway in the UK... 494 00:26:39,920 --> 00:26:44,495 which means it has lots of bridges. 495 00:26:44,520 --> 00:26:47,455 We're on a big bridge on the M6 near Birmingham. 496 00:26:49,800 --> 00:26:51,975 Going to put in, they're called expansion joints 497 00:26:52,000 --> 00:26:53,455 so the bridge can flex, really, and move. 498 00:26:55,520 --> 00:26:58,335 If you don't have these joints, your bridge would be rigid, you see, 499 00:26:58,360 --> 00:27:00,855 and then it'd just probably start cracking up with the weight. 500 00:27:16,000 --> 00:27:18,535 With the prep work completed and the clock ticking, 501 00:27:18,560 --> 00:27:21,495 Lou needs to get the boiling bitumen laid. 502 00:27:40,920 --> 00:27:44,335 Rush this part and he'll have to do it all again. 503 00:27:47,160 --> 00:27:49,055 It's a bit like a motorway sandwich, really. 504 00:27:49,080 --> 00:27:51,455 Got a layer of stone and tar, bitumen mixed in, 505 00:27:51,480 --> 00:27:53,815 and I'll... I'll put the middle layer on, 506 00:27:53,840 --> 00:27:55,255 which is just a layer of bitumen. 507 00:27:57,560 --> 00:28:00,655 Then final layer is another layer of stone, with bitumen mixed in. 508 00:28:04,920 --> 00:28:07,015 And just in time. 509 00:28:08,240 --> 00:28:09,215 Bosh! 510 00:28:11,760 --> 00:28:13,295 Home time. 511 00:28:13,320 --> 00:28:15,175 When I'm driving somewhere, 512 00:28:15,200 --> 00:28:17,735 when there's diversions and cones, I always kick off, me. 513 00:28:17,760 --> 00:28:19,935 I always eff and Jeff at them people doing it. 514 00:28:19,960 --> 00:28:22,215 But I'm... But I'm here tonight. I'm that person. 515 00:28:22,240 --> 00:28:25,655 You know what they say, build a bridge to get over it. 516 00:28:25,680 --> 00:28:26,855 I'm that man. 517 00:28:35,800 --> 00:28:38,935 As traffic thankfully returns to normal on the M6, 518 00:28:38,960 --> 00:28:40,895 it's Valentine's Day 519 00:28:40,920 --> 00:28:43,255 and one of the biggest-earning nights of the year 520 00:28:43,280 --> 00:28:45,455 at the motorway hotel. 521 00:28:45,480 --> 00:28:47,335 Hello! Hello. Are you OK? 522 00:28:47,360 --> 00:28:49,175 Yes. I'm good, thank you. Good. 523 00:28:49,200 --> 00:28:50,775 That is your first box. 524 00:28:50,800 --> 00:28:53,615 I have a couple more in the van for you. Amazing. No worries. 525 00:28:53,640 --> 00:28:56,535 Two ticks. Thank you. See you later. Bye. 526 00:28:56,560 --> 00:28:59,375 Like the rest of the hospitality sector, 527 00:28:59,400 --> 00:29:02,615 the hotel has been through the wringer over the last few years. 528 00:29:02,640 --> 00:29:06,695 Course you can. Let me just jump onto the booking system. 529 00:29:06,720 --> 00:29:11,215 So, a successful Valentine's night is crucial. 530 00:29:11,240 --> 00:29:13,215 Ancl could I take the surname? 531 00:29:13,240 --> 00:29:16,335 And it's only a few hours away. 532 00:29:17,680 --> 00:29:22,255 We've got the restaurant, that's always crazy busy. 533 00:29:22,280 --> 00:29:24,455 Ancl then we always have a few proposals. 534 00:29:24,480 --> 00:29:27,495 Maybe in the restaurant or out in the jetty. 535 00:29:27,520 --> 00:29:29,495 DUCKS QUACK 536 00:29:31,960 --> 00:29:35,095 Thank you very much. What have you had for Valentine's? 537 00:29:35,120 --> 00:29:37,855 I've had two lovely pictures of the girls. 538 00:29:37,880 --> 00:29:40,735 Lovely. What about you? 539 00:29:40,760 --> 00:29:42,455 Nothing yet. Nothing yet? 540 00:29:42,480 --> 00:29:43,815 No. Aw. 541 00:29:43,840 --> 00:29:45,695 Oh, I wrecked it. 542 00:29:45,720 --> 00:29:48,935 As office manager, Nicola, and colleague, Rachel, 543 00:29:48,960 --> 00:29:51,215 sort out some last-minute decorations, 544 00:29:51,240 --> 00:29:55,615 it's a chance to peer under the bonnet of their romantic histories. 545 00:29:55,640 --> 00:29:58,335 What's the cutest Valentine's that you've ever had, then? 546 00:29:58,360 --> 00:29:59,935 Ooh. 547 00:29:59,960 --> 00:30:01,855 Erm... At school, 548 00:30:01,880 --> 00:30:04,615 and had a Valentine's card 549 00:30:04,640 --> 00:30:08,855 which said, "Roses are red, leaves of green, 550 00:30:08,880 --> 00:30:11,815 "you're the most beautiful girl I've ever seen." 551 00:30:11,840 --> 00:30:13,975 I love that. How cheesy is that? Absolutely love that. 552 00:30:15,480 --> 00:30:18,375 I don't think I've ever had a cute one like that. 553 00:30:18,400 --> 00:30:20,335 Tonight could be the night, then. 554 00:30:20,360 --> 00:30:22,535 No, I doubt it. 555 00:30:22,560 --> 00:30:25,455 They're lovely, they are. Beautiful. 556 00:30:29,040 --> 00:30:31,295 Ancl I hope you have a lovely stay. I'm sure we will. 557 00:30:31,320 --> 00:30:33,615 Thank you very much. Thank you. 558 00:30:33,640 --> 00:30:35,375 In just a few hours, 559 00:30:35,400 --> 00:30:38,055 SO-plus couples will hopefully be ordering 560 00:30:38,080 --> 00:30:40,775 gallons of cocktails and mountains of food, 561 00:30:40,800 --> 00:30:43,055 all just a handy stone's throw 562 00:30:43,080 --> 00:30:45,935 from one of the busiest roads in the UK. 563 00:30:45,960 --> 00:30:49,535 But forjames and his pastry chef wife Louise, 564 00:30:49,560 --> 00:30:53,295 Valentine's Day rarely has romance on their menu. 565 00:30:53,320 --> 00:30:54,615 I got into bed about half 11. 566 00:30:54,640 --> 00:30:57,335 I woke up and thought, "Oh, I'd better go and get a flower." 567 00:30:57,360 --> 00:30:59,535 So, she's had her flowers and card, bless her. 568 00:30:59,560 --> 00:31:02,135 Ancl obviously, I'll see her this afternoon when I pop home. 569 00:31:02,160 --> 00:31:04,295 Ancl that'll be it. Ancl obviously, I'm back at work. 570 00:31:07,520 --> 00:31:09,455 Quite excited to open the card. 571 00:31:09,480 --> 00:31:11,735 However, when I opened it, 572 00:31:11,760 --> 00:31:13,735 he hadn't actually wrote inside it. 573 00:31:15,480 --> 00:31:18,215 For now, James has tonight on his mind. 574 00:31:18,240 --> 00:31:21,735 He has a feeling the steak could prove popular, 575 00:31:21,760 --> 00:31:24,295 and the danger is he's under-ordered. 576 00:31:24,320 --> 00:31:27,415 Full tonight. We've got 30 tables. 577 00:31:27,440 --> 00:31:29,975 It's a really important night. People are spending good money. 578 00:31:30,000 --> 00:31:31,775 Obviously, they're coming out and expecting 579 00:31:31,800 --> 00:31:33,255 to wine and dine their partners 580 00:31:33,280 --> 00:31:35,175 and obviously have a nice evening with us. 581 00:31:37,200 --> 00:31:40,975 Valentine's Day can be a bittersweet occasion for some. 582 00:31:41,000 --> 00:31:45,735 78-year-old Ida lost her husband four years ago. 583 00:31:45,760 --> 00:31:49,575 My late husband never, ever believed in Valentine's, 584 00:31:49,600 --> 00:31:52,855 and he would never, ever buy me a Valentine's card. 585 00:32:01,600 --> 00:32:05,815 Anyway, when he died, I was cleaning out the kitchen. 586 00:32:05,840 --> 00:32:08,935 On top of the fitments in the kitchen, what did I find? 587 00:32:08,960 --> 00:32:13,455 It was a Valentine's card, and he'd meant to give it to me. 588 00:32:13,480 --> 00:32:15,335 Ancl he must have thought about it 589 00:32:15,360 --> 00:32:18,535 because, you know, he was gonna die, really, you know. 590 00:32:23,800 --> 00:32:26,255 I can smell burning. 591 00:32:26,280 --> 00:32:30,895 With the kitchen hard at work and bar staff making final checks... 592 00:32:30,920 --> 00:32:32,215 Hi! 593 00:32:32,240 --> 00:32:34,855 ...guests are already arriving. 594 00:32:34,880 --> 00:32:36,455 'So, this is our first anniversary.' 595 00:32:36,480 --> 00:32:39,655 Tried to get married on the 13th because that was... 596 00:32:39,680 --> 00:32:42,895 We actually met on Friday the 13th. 597 00:32:42,920 --> 00:32:44,375 But we had to postpone it for a clay, 598 00:32:44,400 --> 00:32:46,535 so we actually got married on Valentine's Day. 599 00:32:46,560 --> 00:32:48,375 So at least I don't forget. 600 00:32:48,400 --> 00:32:51,015 There's your key and your room number. 601 00:32:51,040 --> 00:32:53,335 If you follow this corridor, it'll lead you to it. 602 00:32:53,360 --> 00:32:55,015 And I hope you have a lovely stay. 603 00:32:59,040 --> 00:33:00,775 It's 6:30pm. 604 00:33:00,800 --> 00:33:03,655 It's a full house in the motorway hotel restaurant, 605 00:33:03,680 --> 00:33:07,015 with a steady flow of customers from junction 13. 606 00:33:07,040 --> 00:33:10,415 All right, guys, ready to have a quick brief before service? 607 00:33:10,440 --> 00:33:13,295 Like an admiral readying his forces, 608 00:33:13,320 --> 00:33:17,735 James gathers his troops for a final run-through. 609 00:33:17,760 --> 00:33:20,735 Cod poached in coconut milk, tempura mussels, Thai curry sauce. 610 00:33:20,760 --> 00:33:22,335 We've got all that, yeah? Yeah? 611 00:33:22,360 --> 00:33:25,215 Puffed wild rice, crispy Burford eggs, 612 00:33:25,240 --> 00:33:28,575 orzo, truffle Brie, Jerusalem artichoke, chanterelle. 613 00:33:28,600 --> 00:33:30,775 Tom, tomahawk steak. Yeah. 614 00:33:30,800 --> 00:33:33,335 Beef dripping chips. Yep. 615 00:33:33,360 --> 00:33:35,095 Textured beetroot, candied pistachio, 616 00:33:35,120 --> 00:33:36,935 feuilles de brick cannelloni, 617 00:33:36,960 --> 00:33:38,935 whipped plant cheese. Allergens tonight, 618 00:33:38,960 --> 00:33:40,655 we've got one lactose intolerant, 619 00:33:40,680 --> 00:33:44,335 one vegetarian and a pescatarian, one vegan. 620 00:33:44,360 --> 00:33:46,095 Ancl then one person is a fish intolerance, 621 00:33:46,120 --> 00:33:47,935 so I suggest they just won't have fish. 622 00:33:47,960 --> 00:33:51,175 Ancl that's it. Thirty tables of two. Start at half six. 623 00:33:51,200 --> 00:33:53,455 And we're ready to go, guys, yeah? 624 00:33:55,160 --> 00:33:56,375 Coming up... 625 00:33:56,400 --> 00:33:57,455 Another tomahawk. 626 00:33:57,480 --> 00:34:00,335 ...with one Valentine's dish proving highly successful, 627 00:34:00,360 --> 00:34:04,015 has the kitchen ordered enough of the truckers' favourite? 628 00:34:04,040 --> 00:34:07,055 So, at the moment, I've got 18 covers, and... 629 00:34:07,080 --> 00:34:08,935 16 of those were on the tomahawk steak. 630 00:34:08,960 --> 00:34:11,375 CAR HORN BLARING Woo-hoo! 631 00:34:11,400 --> 00:34:14,295 And recovery man Greg risks life and limb 632 00:34:14,320 --> 00:34:17,095 to get a breakdown out of a tight spot. 633 00:34:17,120 --> 00:34:19,495 SHOUTING: You got cars at 70 mile an hour, 634 00:34:19,520 --> 00:34:26,695 so you've just got to be on your guard at all times. 635 00:34:26,720 --> 00:34:28,455 WOMAN: No, I'll try that cherry you've got. 636 00:34:28,480 --> 00:34:30,215 Can I get some lemonade and not tell anyone? 637 00:34:30,240 --> 00:34:33,175 Yeah, of course. Yeah. That's no problem at all. 638 00:34:39,880 --> 00:34:42,695 It's one of the most commercially crucial nights of the year 639 00:34:42,720 --> 00:34:44,535 for the motorway hotel. 640 00:34:45,720 --> 00:34:47,255 They've been really popular. 641 00:34:47,280 --> 00:34:49,295 I would say the most popular one tonight 642 00:34:49,320 --> 00:34:51,935 would be Cherry Lips, which is this one. 643 00:34:51,960 --> 00:34:55,055 Ancl... Love ls In The Air, which is this one, 644 00:34:55,080 --> 00:34:58,255 which I'm gonna add the candyfloss to. 645 00:34:59,560 --> 00:35:02,615 We have tried every Valentine's cocktail today, 646 00:35:02,640 --> 00:35:06,335 and every one has been absolutely perfect. 647 00:35:07,400 --> 00:35:11,455 And the cocktails at least are getting the cash tills ringing. 648 00:35:11,480 --> 00:35:14,775 Yeah, just really happy that the ones that we've clone, 649 00:35:14,800 --> 00:35:17,135 they we... they we sum. CHUCKLES 650 00:35:21,400 --> 00:35:25,375 The hotel is just like its noisy neighbour the M6. 651 00:35:25,400 --> 00:35:27,535 There's never a dull moment. 652 00:35:27,560 --> 00:35:28,975 CAR HORN 653 00:35:29,000 --> 00:35:31,135 Whoo-hoo. 654 00:35:31,160 --> 00:35:32,815 CHUCKLES 655 00:35:32,840 --> 00:35:35,815 Welcome to Junction 15, Stoke-on-Trent. 656 00:35:37,320 --> 00:35:40,215 Recovery man Greg needs to locate an elderly couple 657 00:35:40,240 --> 00:35:43,775 stranded on a dangerous part of the motorway. 658 00:35:43,800 --> 00:35:48,135 We just had a job come in to collect a Vauxhall Meriva. 659 00:35:48,160 --> 00:35:51,175 So we're just gonna fly out there now, pick them off the motorway, 660 00:35:51,200 --> 00:35:53,695 and we are gonna get them to a place of safety. 661 00:35:54,920 --> 00:35:58,335 This stretch of motorway from the hotel's junction up to Stoke 662 00:35:58,360 --> 00:36:01,855 has recently been made into a Smart Motorway, 663 00:36:01,880 --> 00:36:05,135 meaning there's no hard shoulder for broken-down cars. 664 00:36:05,160 --> 00:36:08,215 The M6 is the heart of the whole country. 665 00:36:08,240 --> 00:36:09,775 So it's a very, very busy network. 666 00:36:09,800 --> 00:36:11,695 Every second counts. 667 00:36:11,720 --> 00:36:13,935 Not a place you can be hanging around for long at all. 668 00:36:13,960 --> 00:36:15,495 CAR HORN 669 00:36:15,520 --> 00:36:17,815 If it's not this one, it's the next one. 670 00:36:18,920 --> 00:36:19,935 False alarm. 671 00:36:21,360 --> 00:36:22,655 Definitely the next one. 672 00:36:25,400 --> 00:36:28,055 No, not this one, it's definitely the next one. 673 00:36:28,080 --> 00:36:32,695 Then in a particularly difficult spot, Greg sees them. 674 00:36:32,720 --> 00:36:36,895 Right, that's definitely hazard lights up there, that is the one. 675 00:36:47,120 --> 00:36:50,135 There's not a fat lot of room for us. 676 00:36:50,160 --> 00:36:51,895 GROANS 677 00:36:53,080 --> 00:36:54,375 Right. 678 00:36:57,040 --> 00:36:59,535 We are gonna get you onto Stafford Services southbound. 679 00:36:59,560 --> 00:37:01,415 S0, just stay here and then we will be up and away. 680 00:37:03,400 --> 00:37:06,855 The couple must stay behind the barrier for their own safety. 681 00:37:08,600 --> 00:37:10,295 We'd been down to London to see a play. 682 00:37:10,320 --> 00:37:13,815 And then... broke down here. 683 00:37:17,440 --> 00:37:20,255 Glad to be getting away from this motorway, yeah, yeah. 684 00:37:25,120 --> 00:37:26,695 What you've got to bear in mind, 685 00:37:26,720 --> 00:37:29,055 you've got all these lorries coming past at 50, 60, 686 00:37:29,080 --> 00:37:30,815 and you've got cars at 70mph. 687 00:37:30,840 --> 00:37:32,975 So you've just got to be on your guard at all times. 688 00:37:33,000 --> 00:37:35,335 Always watching your back. 689 00:37:37,400 --> 00:37:39,375 We're just gonna very quickly strap the wheels, 690 00:37:39,400 --> 00:37:41,535 put the towing lights on, get passengers in, 691 00:37:41,560 --> 00:37:42,815 then get out of here. 692 00:37:44,240 --> 00:37:46,055 With the car on board, 693 00:37:46,080 --> 00:37:48,375 Greg can't safely rejoin the motorway 694 00:37:48,400 --> 00:37:51,055 until Highways England close the nearest lane. 695 00:37:52,520 --> 00:37:53,895 I'm a recovery driver. 696 00:37:53,920 --> 00:37:57,655 We're on the M6 between Junctions 14 and 15 on the northbound. 697 00:37:57,680 --> 00:38:00,295 We just need a lane-one closure to rejoin, please. 698 00:38:00,320 --> 00:38:03,935 I think there is a camera behind us on the opposite carriageway. 699 00:38:05,400 --> 00:38:06,575 I am giving it a little wave. 700 00:38:06,600 --> 00:38:08,495 Whether you can see me, I don't know. 701 00:38:08,520 --> 00:38:11,455 As soon as you can shut it, mate, I'll be ever so grateful. 702 00:38:11,480 --> 00:38:13,455 Won't be too much longer! 703 00:38:16,240 --> 00:38:18,895 They're gonna electronically shut down lane one. 704 00:38:18,920 --> 00:38:21,055 Then we can rejoin the motorway safely. 705 00:38:21,080 --> 00:38:22,615 So, once that is in place, 706 00:38:22,640 --> 00:38:25,575 I'll get you inside the vehicle, OK? So just stay here for me. 707 00:38:30,920 --> 00:38:32,735 Nice one. Thanks, mate. 708 00:38:32,760 --> 00:38:34,255 Right, let's get out of here. 709 00:38:36,480 --> 00:38:38,655 We are not far from Stafford Services now. 710 00:38:38,680 --> 00:38:40,095 Softens the blow a little bit. 711 00:38:40,120 --> 00:38:42,535 What happened to your car, it just cut out whilst driving? 712 00:38:42,560 --> 00:38:44,255 You got an error code on your dashboard. 713 00:38:44,280 --> 00:38:46,455 I was just getting no acceleration at all. 714 00:38:46,480 --> 00:38:48,335 Right. So that's when I pulled in. 715 00:38:48,360 --> 00:38:50,895 Ancl then once I'd stopped, it wouldn't start again. 716 00:38:50,920 --> 00:38:53,895 Well, you've clone the right thing by getting yourself off that motorway. 717 00:38:53,920 --> 00:38:55,135 The last thing you wanna do 718 00:38:55,160 --> 00:38:57,175 is be sitting in a live lane on that carriageway. 719 00:38:57,200 --> 00:39:00,415 Believe me, it happens, and that is not a nice experience for anyone. 720 00:39:01,800 --> 00:39:05,215 Greg knows better than anyone the dangers of the M6. 721 00:39:05,240 --> 00:39:10,015 But today, two more relieved customers. 722 00:39:10,040 --> 00:39:13,255 Ancl now it's time to get back and get onto another one. 723 00:39:13,280 --> 00:39:15,255 Beautiful. Magic. 724 00:39:24,760 --> 00:39:26,655 Ancl for your mains today? 725 00:39:26,680 --> 00:39:28,895 Tomahawk, yeah, of course. 726 00:39:28,920 --> 00:39:31,615 With the M6 a distant rumble, 727 00:39:31,640 --> 00:39:34,975 back in the motorway hotel, one dish is proving mighty popular. 728 00:39:35,000 --> 00:39:39,335 So popular, chefjames may not have enough to meet demand. 729 00:39:41,240 --> 00:39:44,815 Tom... Tom-atawk-shake. I can't say that. 730 00:39:44,840 --> 00:39:46,615 Tomahawk steak. 731 00:39:46,640 --> 00:39:48,775 Ancl I haven't had even a drink. 732 00:39:48,800 --> 00:39:50,575 LAUGHTER 733 00:39:52,080 --> 00:39:54,815 Table 30 next. Another tomahawk, rare. 734 00:39:57,560 --> 00:39:59,415 At the moment, I've got 18 covers 735 00:39:59,440 --> 00:40:02,615 and 16 of those are on the tomahawk steak. 736 00:40:04,040 --> 00:40:05,535 Another tomahawk 737 00:40:05,560 --> 00:40:08,255 I think we're going down to the wire on steaks tonight. 738 00:40:08,280 --> 00:40:10,255 So, just what we call precision ordering 739 00:40:10,280 --> 00:40:11,495 in the trade, to be honest. 740 00:40:11,520 --> 00:40:13,455 Two more after that, yeah? 741 00:40:15,760 --> 00:40:18,455 'It's been hectic, it's been a bit busy in the kitchen.' 742 00:40:18,480 --> 00:40:20,735 A lot of tables came in at the same time. 743 00:40:22,000 --> 00:40:23,855 With all the orders delivered, 744 00:40:23,880 --> 00:40:27,535 James just made it with one steak left. 745 00:40:27,560 --> 00:40:30,215 Steaks gone out great. Everyone's loved the steak. 746 00:40:35,040 --> 00:40:36,695 MAN: Cheers. 747 00:40:38,080 --> 00:40:40,215 But do the customers agree? 748 00:40:40,240 --> 00:40:41,535 Perfect, to be honest. 749 00:40:41,560 --> 00:40:45,815 Lovely. We always love coming here. Lovely steak. 750 00:40:47,040 --> 00:40:50,895 Yeah. Ancl we'll keep coming back. 751 00:40:50,920 --> 00:40:53,695 And there's nothing like good food, fine wines 752 00:40:53,720 --> 00:40:58,535 and possibly a cocktail or two to prompt some happy memories. 753 00:41:00,280 --> 00:41:03,735 Back in 2007, we had a blind date, 754 00:41:03,760 --> 00:41:06,535 and it wasn't internet dating or anything like that. 755 00:41:06,560 --> 00:41:08,135 It was friends got us together, really, 756 00:41:08,160 --> 00:41:11,535 showing pictures of each other, and, yeah, we went from there. 757 00:41:13,880 --> 00:41:16,055 I mend narrow boats for a living. 758 00:41:16,080 --> 00:41:18,455 Ancl she was living on a narrow boat. 759 00:41:18,480 --> 00:41:22,415 Theresa was living on a narrow boat. Yeah. Yeah. 760 00:41:22,440 --> 00:41:24,535 Then he asked me out for a date. 761 00:41:26,360 --> 00:41:29,935 Unusually, there wasn't a single marriage proposal this evening. 762 00:41:29,960 --> 00:41:32,335 But at least the cocktails have been a hit, 763 00:41:32,360 --> 00:41:36,095 strictly for those with designated drivers, of course. 764 00:41:36,120 --> 00:41:38,455 The cocktails have gone really well. 765 00:41:38,480 --> 00:41:39,855 I've just had a note to say that 766 00:41:39,880 --> 00:41:42,055 one lady has worked her way through the menu. 767 00:41:42,080 --> 00:41:44,775 She's tried every single one. So I think everyone's loved them. 768 00:41:44,800 --> 00:41:47,695 When you make a cocktail yourself and you taste it, 769 00:41:47,720 --> 00:41:50,455 you'll think, "That's gonna be really nice." 770 00:41:50,480 --> 00:41:53,015 And then, when it does get on the menu, 771 00:41:53,040 --> 00:41:56,135 hearing feedback from all the customers, 772 00:41:56,160 --> 00:41:58,295 and having repeat orders, 773 00:41:58,320 --> 00:42:01,135 it's... it is great. It is great. 774 00:42:05,560 --> 00:42:06,975 No proposals tonight. 775 00:42:08,320 --> 00:42:11,135 But the night is still young. There might still be a proposal somewhere. 776 00:42:20,400 --> 00:42:22,215 Right, everybody come off. 777 00:42:22,240 --> 00:42:24,535 Next time on the Motorway Hotel... 778 00:42:24,560 --> 00:42:26,975 We got the troublemakers in from Preston today. 779 00:42:27,000 --> 00:42:28,695 ...hot off the M6, 780 00:42:28,720 --> 00:42:31,255 a coach party of rowdy pensioners... 781 00:42:31,280 --> 00:42:32,455 GLASS SMASHES 782 00:42:32,480 --> 00:42:34,055 ...tests the staff's patience. 783 00:42:34,080 --> 00:42:35,975 They have already started on the wine. 784 00:42:36,000 --> 00:42:37,775 Of course they have. 785 00:42:39,040 --> 00:42:42,095 Chloe and Ness struggle to drum up wedding business. 786 00:42:42,120 --> 00:42:44,415 How many enquiries have we got? 787 00:42:44,440 --> 00:42:46,055 One. One. 788 00:42:46,080 --> 00:42:49,735 And with the wedding supremo's shock departure, 789 00:42:49,760 --> 00:42:52,335 will a replacement be found in time? 790 00:42:52,360 --> 00:42:55,135 I'm gonna be leaving the wedding department in a couple of weeks. 60798

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