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These are the user uploaded subtitles that are being translated: 1 00:00:00,000 --> 00:00:01,290 today we going to talk about how to 2 00:00:01,290 --> 00:00:02,970 design a sustainable business model 3 00:00:02,970 --> 00:00:16,289 using the business world campus one of 4 00:00:16,289 --> 00:00:17,130 the many challenges faced by 5 00:00:17,130 --> 00:00:18,840 sustainability professionals is how we 6 00:00:18,840 --> 00:00:20,250 communicate the business case for our 7 00:00:20,250 --> 00:00:22,529 sustainability program we regularly hear 8 00:00:22,529 --> 00:00:23,910 from our clients that look management 9 00:00:23,910 --> 00:00:25,320 just don't get it and this leads to 10 00:00:25,320 --> 00:00:27,689 frustration and disappointment one of 11 00:00:27,689 --> 00:00:28,800 the biggest problems when we try to 12 00:00:28,800 --> 00:00:30,359 present our sustainability plans is that 13 00:00:30,359 --> 00:00:31,859 sustainably professionals speak a 14 00:00:31,859 --> 00:00:33,930 different language we speak about things 15 00:00:33,930 --> 00:00:35,730 like climate change and biodiversity and 16 00:00:35,730 --> 00:00:37,290 carbon emissions sustainable dual on the 17 00:00:37,290 --> 00:00:39,300 goals but only sustainably professionals 18 00:00:39,300 --> 00:00:41,370 really understand trying to convince 19 00:00:41,370 --> 00:00:42,629 management to invest in your 20 00:00:42,629 --> 00:00:44,190 sustainability program using language 21 00:00:44,190 --> 00:00:45,989 like this it's a bit like chasing a 22 00:00:45,989 --> 00:00:48,000 parked car but how do you run the mall 23 00:00:48,000 --> 00:00:49,200 it's gonna hurt because they have no 24 00:00:49,200 --> 00:00:51,300 idea what you're talking about so how do 25 00:00:51,300 --> 00:00:52,770 we communicate the business case for us 26 00:00:52,770 --> 00:00:55,110 sustainability program one of the best 27 00:00:55,110 --> 00:00:56,640 ways to describe how your sustainability 28 00:00:56,640 --> 00:00:58,379 program is organized and delivers value 29 00:00:58,379 --> 00:01:01,109 is using a business model okay great so 30 00:01:01,109 --> 00:01:03,090 what is a business model a business 31 00:01:03,090 --> 00:01:04,680 model is basically how a company creates 32 00:01:04,680 --> 00:01:06,330 value for itself while delivering 33 00:01:06,330 --> 00:01:08,540 products and services for its customers 34 00:01:08,540 --> 00:01:10,710 sustainable business models also create 35 00:01:10,710 --> 00:01:12,210 economic social and environmental value 36 00:01:12,210 --> 00:01:13,770 for a much broader range of stakeholders 37 00:01:13,770 --> 00:01:16,229 a guy called Alexander Osterwalder 38 00:01:16,229 --> 00:01:17,970 developed a tool called the business 39 00:01:17,970 --> 00:01:19,650 model canvas that allows you to describe 40 00:01:19,650 --> 00:01:23,250 design challenge invent and pivot any 41 00:01:23,250 --> 00:01:24,509 business model from a multinational 42 00:01:24,509 --> 00:01:25,979 corporation through to a small 43 00:01:25,979 --> 00:01:28,229 two-person professional practice using 44 00:01:28,229 --> 00:01:30,689 nine key building blocks so let's look 45 00:01:30,689 --> 00:01:32,820 at each of these building blocks the 46 00:01:32,820 --> 00:01:33,750 first element in this government 47 00:01:33,750 --> 00:01:35,700 business model is the value proposition 48 00:01:35,700 --> 00:01:37,799 the value proposition is the collection 49 00:01:37,799 --> 00:01:39,659 of products and services that meets the 50 00:01:39,659 --> 00:01:42,150 needs of your customers it answers the 51 00:01:42,150 --> 00:01:44,070 question of what are you building and 52 00:01:44,070 --> 00:01:46,290 for whom it's not about the features 53 00:01:46,290 --> 00:01:47,759 your product or services or your 54 00:01:47,759 --> 00:01:49,950 sustainability program is about solving 55 00:01:49,950 --> 00:01:52,530 a problem or a need or problem are you 56 00:01:52,530 --> 00:01:55,259 solving and for whom the next thing is 57 00:01:55,259 --> 00:01:57,210 customer segments none of my customers 58 00:01:57,210 --> 00:01:58,979 and why would they buy into my 59 00:01:58,979 --> 00:02:01,439 sustainability program who are they what 60 00:02:01,439 --> 00:02:03,180 job are they trying to do what problems 61 00:02:03,180 --> 00:02:04,710 are they facing what frustrates them 62 00:02:04,710 --> 00:02:06,290 what inspires them 63 00:02:06,290 --> 00:02:08,568 next is channels 64 00:02:08,568 --> 00:02:10,369 how does your product or service get 65 00:02:10,369 --> 00:02:13,430 from here to your customer here now we 66 00:02:13,430 --> 00:02:14,930 use distribution channels to deliver our 67 00:02:14,930 --> 00:02:16,730 products through our customers yeah 68 00:02:16,730 --> 00:02:18,230 physical channels like shop fronts or 69 00:02:18,230 --> 00:02:20,060 delivery services we also have virtual 70 00:02:20,060 --> 00:02:21,739 channels have web mobile cloud-based 71 00:02:21,739 --> 00:02:25,219 services how we going to sell or how we 72 00:02:25,219 --> 00:02:26,780 going to distribute our products or 73 00:02:26,780 --> 00:02:29,629 services to our customers next we need 74 00:02:29,629 --> 00:02:32,060 to consider customer relationships how 75 00:02:32,060 --> 00:02:34,639 we going to find keep and grow our 76 00:02:34,639 --> 00:02:37,040 customers the sustainability this one 77 00:02:37,040 --> 00:02:38,629 included how we get our customers or 78 00:02:38,629 --> 00:02:40,909 perhaps staff to engage and how do we 79 00:02:40,909 --> 00:02:42,379 get them to become advocates and promote 80 00:02:42,379 --> 00:02:46,129 our program next is revenue streams this 81 00:02:46,129 --> 00:02:47,840 section asks us to think about how our 82 00:02:47,840 --> 00:02:49,430 business makes money from our customer 83 00:02:49,430 --> 00:02:52,099 segments how do we capture value what is 84 00:02:52,099 --> 00:02:54,650 the strategy to capture that value next 85 00:02:54,650 --> 00:02:56,870 we want to think about resources what 86 00:02:56,870 --> 00:02:58,699 resources or key assets do we need to 87 00:02:58,699 --> 00:03:00,079 make the business model actually work 88 00:03:00,079 --> 00:03:02,120 this could include money do we have 89 00:03:02,120 --> 00:03:03,469 enough capital to deliver on our 90 00:03:03,469 --> 00:03:05,930 sustainability program what physical 91 00:03:05,930 --> 00:03:07,849 assets do we need to a need a factory do 92 00:03:07,849 --> 00:03:10,010 we need and renewable energy system it 93 00:03:10,010 --> 00:03:11,659 could include intellectual property do 94 00:03:11,659 --> 00:03:12,859 we need to protect our idea with 95 00:03:12,859 --> 00:03:14,720 patterns do we need certain corporate 96 00:03:14,720 --> 00:03:16,790 knowledge or do we need certain people 97 00:03:16,790 --> 00:03:18,530 do we need design engineers that we need 98 00:03:18,530 --> 00:03:20,629 company cultural experts what human 99 00:03:20,629 --> 00:03:23,180 resources do we need next comes key 100 00:03:23,180 --> 00:03:25,370 activities these are the most important 101 00:03:25,370 --> 00:03:26,689 activities you need to do to make the 102 00:03:26,689 --> 00:03:28,909 doozers model work do you manufacture 103 00:03:28,909 --> 00:03:30,979 products you need to audit your supply 104 00:03:30,979 --> 00:03:31,489 chain 105 00:03:31,489 --> 00:03:34,879 you need to undertake some R&D we now 106 00:03:34,879 --> 00:03:36,979 consider key partners while key partners 107 00:03:36,979 --> 00:03:38,269 do we need to make the business model 108 00:03:38,269 --> 00:03:40,370 work what is interesting about key 109 00:03:40,370 --> 00:03:42,409 partners is they have a link directly to 110 00:03:42,409 --> 00:03:44,290 your key resources and key activities 111 00:03:44,290 --> 00:03:46,430 what resources do they provide that 112 00:03:46,430 --> 00:03:47,870 support to business model what 113 00:03:47,870 --> 00:03:49,239 activities are they going to perform 114 00:03:49,239 --> 00:03:52,189 finally we have the cost structure once 115 00:03:52,189 --> 00:03:53,359 we understand the key activities 116 00:03:53,359 --> 00:03:55,340 resources and partners it's relatively 117 00:03:55,340 --> 00:03:56,840 easy to understand the costs associated 118 00:03:56,840 --> 00:03:59,090 with delivering the business model one 119 00:03:59,090 --> 00:04:00,019 of the costs to operate the business 120 00:04:00,019 --> 00:04:02,150 what do we need to invest in our key 121 00:04:02,150 --> 00:04:04,280 resources how much will our key 122 00:04:04,280 --> 00:04:05,930 activities costs and what will we need 123 00:04:05,930 --> 00:04:08,269 to pay to our partners now for 124 00:04:08,269 --> 00:04:10,099 sustainable business model we add two 125 00:04:10,099 --> 00:04:11,569 additional sections to the business 126 00:04:11,569 --> 00:04:13,519 model canvas the first of these is 127 00:04:13,519 --> 00:04:15,680 beneficiaries so who benefits from our 128 00:04:15,680 --> 00:04:17,149 sustainability program what 129 00:04:17,149 --> 00:04:20,048 organizations benefit which customers 130 00:04:20,048 --> 00:04:21,728 what other stakeholders might drive some 131 00:04:21,728 --> 00:04:23,759 economic social or environmental value 132 00:04:23,759 --> 00:04:26,169 the secondary segment captures the 133 00:04:26,169 --> 00:04:28,240 sustainability benefits to which of the 134 00:04:28,240 --> 00:04:29,830 UN sustainable development goals does 135 00:04:29,830 --> 00:04:31,629 our business model contribute or 136 00:04:31,629 --> 00:04:33,250 positive impacts are we delivering to 137 00:04:33,250 --> 00:04:35,440 our community and planet using these 138 00:04:35,440 --> 00:04:36,849 eleven building blocks you can describe 139 00:04:36,849 --> 00:04:38,590 the infrastructure the offering the 140 00:04:38,590 --> 00:04:41,590 customers the finances and the economic 141 00:04:41,590 --> 00:04:43,120 social environmental benefits of your 142 00:04:43,120 --> 00:04:45,250 sustainable business model you can also 143 00:04:45,250 --> 00:04:46,629 use the canvas to design 144 00:04:46,629 --> 00:04:48,159 discuss and communicate your 145 00:04:48,159 --> 00:04:49,750 sustainability programs in a language 146 00:04:49,750 --> 00:04:52,139 other people will actually understand 147 00:04:52,139 --> 00:04:54,159 now it's your turn they get out there 148 00:04:54,159 --> 00:04:55,569 and start making a positive change in 149 00:04:55,569 --> 00:04:57,789 the world if you want to learn more you 150 00:04:57,789 --> 00:05:08,139 can visit our website at www.911.gov it 151 00:05:08,139 --> 00:05:09,759 would really help if you could like and 152 00:05:09,759 --> 00:05:11,379 share this video and then leave a 153 00:05:11,379 --> 00:05:13,210 comment below till other sustainability 154 00:05:13,210 --> 00:05:14,770 professionals like you also make an 155 00:05:14,770 --> 00:05:17,289 impact success is a sum of small acts 156 00:05:17,289 --> 00:05:18,969 repeated every day and taking a few 157 00:05:18,969 --> 00:05:20,319 moments to do this makes a real 158 00:05:20,319 --> 00:05:22,569 difference together we can make a huge 159 00:05:22,569 --> 00:05:26,099 impact thanks for joining us 160 00:05:30,980 --> 00:05:34,069 [Applause] 161 00:05:38,010 --> 00:05:48,270 [Music] 11449

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