All language subtitles for 7_Amir Attributes in an IT support space

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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:03,362 --> 00:00:05,957 [MUSIC] So there are three key attributes that 2 00:00:05,957 --> 00:00:10,896 we review when taking a look at potential people for the IT support space. 3 00:00:10,896 --> 00:00:13,979 First and foremost passion the IT space is always changing and 4 00:00:13,979 --> 00:00:16,526 in order to stay on top of it and continue learning, 5 00:00:16,526 --> 00:00:19,770 you're going to need to be passionate about the space. 6 00:00:19,770 --> 00:00:21,630 The next is going to be problem solving. 7 00:00:21,630 --> 00:00:26,194 You will not have all the answers to all the questions that people ask you and 8 00:00:26,194 --> 00:00:27,160 that's okay. 9 00:00:27,160 --> 00:00:30,676 What you need to have is a strategy and the tools and 10 00:00:30,676 --> 00:00:34,362 resources to find that answer to help support some of 11 00:00:34,362 --> 00:00:38,580 these new challenges that come up as technology develops. 12 00:00:38,580 --> 00:00:41,000 The third is communication. 13 00:00:41,000 --> 00:00:44,481 You're working with a wide range of individuals and 14 00:00:44,481 --> 00:00:49,386 those soft skills when communicating with people and supporting them and 15 00:00:49,386 --> 00:00:53,183 making sure you understand what their needs are is very, 16 00:00:53,183 --> 00:00:56,346 very important to be successful in this role and 17 00:00:56,346 --> 00:01:00,801 make sure that you are providing them with a positive experience. 1566

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