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[MUSIC]
So there are three key attributes that
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we review when taking a look at potential
people for the IT support space.
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First and foremost passion the IT
space is always changing and
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in order to stay on top of it and
continue learning,
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you're going to need to be
passionate about the space.
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The next is going to be problem solving.
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You will not have all the answers to all
the questions that people ask you and
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that's okay.
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What you need to have is a strategy and
the tools and
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resources to find that answer
to help support some of
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these new challenges that come
up as technology develops.
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The third is communication.
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You're working with a wide
range of individuals and
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those soft skills when communicating
with people and supporting them and
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making sure you understand
what their needs are is very,
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very important to be
successful in this role and
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make sure that you are providing
them with a positive experience.
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