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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:00,140 --> 00:00:02,340 You've gained a lot of 2 00:00:02,340 --> 00:00:04,530 great foundational troubleshooting skills. 3 00:00:04,530 --> 00:00:07,020 But there are some common pitfalls that you should try to 4 00:00:07,020 --> 00:00:08,430 avoid in order to be at 5 00:00:08,430 --> 00:00:10,350 the top of your troubleshooting game. 6 00:00:10,350 --> 00:00:12,405 As an IT support specialist, 7 00:00:12,405 --> 00:00:14,640 you'll sometimes encounter the same issue 8 00:00:14,640 --> 00:00:17,085 over and over again. 9 00:00:17,085 --> 00:00:19,035 Before the next issue comes in, 10 00:00:19,035 --> 00:00:20,400 you may find yourself using 11 00:00:20,400 --> 00:00:22,295 your muscle memory to fix the issue. 12 00:00:22,295 --> 00:00:25,420 Pitfall number 1, going into autopilot. 13 00:00:25,420 --> 00:00:27,960 Makes sure you don't default to autopilot mode. 14 00:00:27,960 --> 00:00:30,090 Moving through issues out of habit without 15 00:00:30,090 --> 00:00:32,220 careful thought more often than not, 16 00:00:32,220 --> 00:00:33,840 they're small variables that 17 00:00:33,840 --> 00:00:36,075 change the problem you're seeing entirely. 18 00:00:36,075 --> 00:00:37,800 Ask questions and gather 19 00:00:37,800 --> 00:00:40,290 data so you can fully understand an issue. 20 00:00:40,290 --> 00:00:42,590 This takes less time than having to 21 00:00:42,590 --> 00:00:45,410 redo some sloppy work you did in autopilot mode. 22 00:00:45,410 --> 00:00:46,970 Pitfall number 2, 23 00:00:46,970 --> 00:00:48,590 not finding the root cause. 24 00:00:48,590 --> 00:00:50,750 It's very easy to get distracted by 25 00:00:50,750 --> 00:00:53,060 small problems that pop up but it's super 26 00:00:53,060 --> 00:00:55,160 important to remember there's probably 27 00:00:55,160 --> 00:00:58,420 a very big problem causing all these small problems. 28 00:00:58,420 --> 00:01:00,350 Spend a little extra time investigating 29 00:01:00,350 --> 00:01:03,565 the issue instead of trying to fix all the small holes. 30 00:01:03,565 --> 00:01:05,435 If you're trying to do a quick fix, 31 00:01:05,435 --> 00:01:08,050 it's tempting to wipe the system and start from scratch. 32 00:01:08,050 --> 00:01:10,325 This approach is like using a hammer 33 00:01:10,325 --> 00:01:12,860 when a surgical scalpel might be more appropriate tool. 34 00:01:12,860 --> 00:01:14,510 Let's say user isn't able 35 00:01:14,510 --> 00:01:16,130 to access a particular website, 36 00:01:16,130 --> 00:01:18,560 re-inventing the system isn't a great solve. 37 00:01:18,560 --> 00:01:20,390 It doesn't get to the root cause and 38 00:01:20,390 --> 00:01:22,325 it doesn't help further your knowledge 39 00:01:22,325 --> 00:01:24,890 investigating the problem but testing out 40 00:01:24,890 --> 00:01:27,590 possible issues and solutions incrementally and 41 00:01:27,590 --> 00:01:29,480 identifying the root cause can end 42 00:01:29,480 --> 00:01:31,430 up saving a lot of time and effort in 43 00:01:31,430 --> 00:01:33,050 the end and it feels really 44 00:01:33,050 --> 00:01:35,530 empowering as an IT support specialist. 45 00:01:35,530 --> 00:01:38,600 With that, you'll be able to go out in the real world and 46 00:01:38,600 --> 00:01:39,770 use your new skills to 47 00:01:39,770 --> 00:01:42,600 methodically troubleshoot an issue. 3601

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