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All language subtitles for 5_Start with the Quickest Step First

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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:00,000 --> 00:00:02,320 We've asked some great questions 2 00:00:02,320 --> 00:00:03,715 to understand our problem. 3 00:00:03,715 --> 00:00:05,290 We've isolated our problem to 4 00:00:05,290 --> 00:00:07,990 an effective area and looked at our cookie crumbs. 5 00:00:07,990 --> 00:00:10,525 Now it's time to start fixing the issue. 6 00:00:10,525 --> 00:00:11,950 In the IT world, 7 00:00:11,950 --> 00:00:13,300 as in life, problems, 8 00:00:13,300 --> 00:00:15,280 don't always have one right answer. 9 00:00:15,280 --> 00:00:17,095 When you troubleshoot an issue, 10 00:00:17,095 --> 00:00:18,220 you're essentially trying to 11 00:00:18,220 --> 00:00:20,155 isolate it to the root cause. 12 00:00:20,155 --> 00:00:22,150 To help you isolate an issue, 13 00:00:22,150 --> 00:00:24,505 you need to try some remediation steps. 14 00:00:24,505 --> 00:00:26,965 If they don't work, then you can rule those out 15 00:00:26,965 --> 00:00:29,440 as the cause. What's next? 16 00:00:29,440 --> 00:00:30,910 Here's where the start with 17 00:00:30,910 --> 00:00:33,535 the quickest step first method comes into play. 18 00:00:33,535 --> 00:00:36,190 We want to get to a root cause effectively. 19 00:00:36,190 --> 00:00:38,215 But sometimes there are multiple options 20 00:00:38,215 --> 00:00:40,035 we can use to isolate something. 21 00:00:40,035 --> 00:00:42,420 How do we know which option to try first? 22 00:00:42,420 --> 00:00:46,200 It's pretty simple. Try whatever is fastest first. 23 00:00:46,990 --> 00:00:51,125 I'm having a really weird issue with my software. 24 00:00:51,125 --> 00:00:53,300 When I start it. It doesn't do 25 00:00:53,300 --> 00:00:56,580 anything and I just installed it. 26 00:01:02,120 --> 00:01:04,970 Interesting. You know it might've 27 00:01:04,970 --> 00:01:07,475 gotten corrupted during installation. 28 00:01:07,475 --> 00:01:10,650 Let's re-install it again. 29 00:01:11,180 --> 00:01:15,970 It still does the same thing. 30 00:01:17,890 --> 00:01:21,545 I'm having a really weird issue with my software. 31 00:01:21,545 --> 00:01:24,620 When I start it it doesn't do anything. 32 00:01:24,620 --> 00:01:27,145 I just installed it. 33 00:01:27,145 --> 00:01:29,210 Do you have to remember if you restarted 34 00:01:29,210 --> 00:01:32,700 the computer when you installed it. 35 00:01:34,070 --> 00:01:37,540 It works now. 36 00:01:37,940 --> 00:01:40,835 It's possible that in this scenario, 37 00:01:40,835 --> 00:01:43,370 a software reinstall could fix the issue. 38 00:01:43,370 --> 00:01:46,325 It's also possible that a restart was the solution. 39 00:01:46,325 --> 00:01:49,505 Since you can test a restart faster than a reinstall, 40 00:01:49,505 --> 00:01:51,320 you should test the restart first. 41 00:01:51,320 --> 00:01:53,540 You want to be able to troubleshoot and resolve 42 00:01:53,540 --> 00:01:56,155 issues effectively and efficiently. 43 00:01:56,155 --> 00:01:58,460 Remember to start with the quickest step first, 44 00:01:58,460 --> 00:02:02,310 your time and your users time are important. 3311