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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:02,930 --> 00:00:06,660 Changes in diversity with 2 00:00:06,660 --> 00:00:07,980 regards to IT support specialist is 3 00:00:07,980 --> 00:00:09,810 something I noticed for the last several years. 4 00:00:09,810 --> 00:00:12,990 There is a lot of stereotypes in the industry. 5 00:00:12,990 --> 00:00:14,640 But I think what was unexpected 6 00:00:14,640 --> 00:00:17,100 was how many people actually break that mold? 7 00:00:17,100 --> 00:00:18,480 The people I've met in the course of 8 00:00:18,480 --> 00:00:19,770 my IT support career have 9 00:00:19,770 --> 00:00:21,780 clearly shown that it's not just all male, 10 00:00:21,780 --> 00:00:24,120 it's people from all walks of life. 11 00:00:24,120 --> 00:00:26,520 That's one thing about IT support in 12 00:00:26,520 --> 00:00:28,755 general is that it's just so approachable for everyone. 13 00:00:28,755 --> 00:00:31,635 Diversity within the role has exploded. 14 00:00:31,635 --> 00:00:33,580 It's a much more diverse team now, 15 00:00:33,580 --> 00:00:34,950 both from the gender, 16 00:00:34,950 --> 00:00:36,450 the race, background as 17 00:00:36,450 --> 00:00:38,330 well as just educational background. 18 00:00:38,330 --> 00:00:40,110 I work closely with people from 19 00:00:40,110 --> 00:00:41,550 all different experiences all over 20 00:00:41,550 --> 00:00:43,725 the world, very different perspectives. 21 00:00:43,725 --> 00:00:45,590 It's great for the role, it's great for the company, 22 00:00:45,590 --> 00:00:47,740 but is also great to just work with different people. 23 00:00:47,740 --> 00:00:49,985 It's an incredible experience to share 24 00:00:49,985 --> 00:00:52,515 my experiences with team mate from Romania, 25 00:00:52,515 --> 00:00:54,855 team mate from Kenya, it's refreshing, it's fun. 26 00:00:54,855 --> 00:00:56,070 We're starting to finally lose 27 00:00:56,070 --> 00:00:57,750 those stereotypes associated with IT. 28 00:00:57,750 --> 00:00:59,090 We're starting to understand 29 00:00:59,090 --> 00:01:00,800 that technology is ubiquitous, 30 00:01:00,800 --> 00:01:04,840 everyone uses it, why can't everyone support it as well? 2310