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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:00,000 --> 00:00:03,862 The computer system Post Office spent an arm and a leg on is faulty. 2 00:00:03,888 --> 00:00:07,087 We're ready to mount and fund an independent review. 3 00:00:07,112 --> 00:00:09,471 Angela, nice to meet you. Here to help. 4 00:00:09,496 --> 00:00:11,775 We are hearing from Bob that your organisation 5 00:00:11,800 --> 00:00:14,639 has been obstructive to his independent work. 6 00:00:14,664 --> 00:00:17,303 But this is about the reputation of the Post Office. 7 00:00:17,328 --> 00:00:21,048 You are the Chief Executive, so the buck stops with you. 8 00:00:23,195 --> 00:00:25,234 Blood on their hands now. 9 00:00:25,259 --> 00:00:27,498 I am told that people are walking out 10 00:00:27,523 --> 00:00:28,907 of their mediation meetings. 11 00:00:28,932 --> 00:00:31,331 Our lawyers advised that no mediation scheme 12 00:00:31,356 --> 00:00:33,955 has the power to overturn a criminal conviction. 13 00:00:33,980 --> 00:00:35,914 You have broken your words to Parliament. 14 00:00:35,939 --> 00:00:38,125 They say there's no remote access to branch accounts, 15 00:00:38,150 --> 00:00:39,141 but they're lying. 16 00:00:39,166 --> 00:00:41,525 There was a whole room full of us inside Fujitsu 17 00:00:41,550 --> 00:00:44,612 doing thousands of corrections on Horizon 18 00:00:44,637 --> 00:00:46,594 while the postmasters slept. 19 00:00:46,619 --> 00:00:48,378 It may be possible to raise the money 20 00:00:48,403 --> 00:00:51,322 to fight them in court, but only if there are enough of you. 21 00:00:51,347 --> 00:00:53,625 How many would you need? At least 500. 22 00:00:53,650 --> 00:00:54,930 I can do that. 23 00:01:45,614 --> 00:01:51,614 'Hard to believe it's eight years since our first meeting.' 24 00:01:51,921 --> 00:01:55,640 Even harder to believe that finally, 25 00:01:55,680 --> 00:01:59,406 555 of us now, 26 00:01:59,431 --> 00:02:02,590 ready to tell our stories to a court. 27 00:02:02,615 --> 00:02:05,734 That's all fine and dandy, Alan, but... 28 00:02:05,759 --> 00:02:07,406 how are we gonna pay for it? 29 00:02:07,431 --> 00:02:10,190 Er, well, James is the expert. 30 00:02:10,215 --> 00:02:12,875 Er, there are a few specialist funders 31 00:02:12,900 --> 00:02:16,859 who are prepared to take on this kind of risk. 32 00:02:16,884 --> 00:02:21,283 If we win, we pay them back out of your compensation. 33 00:02:21,308 --> 00:02:23,015 If we lose, please? 34 00:02:23,040 --> 00:02:26,559 Well, then they lose too. Their entire investment. 35 00:02:26,750 --> 00:02:29,629 It is high risk. 36 00:02:29,654 --> 00:02:34,653 Win or lose, it costs a fortune. 37 00:02:34,880 --> 00:02:38,760 And there's no guarantee we'll ever see a penny. 38 00:02:40,480 --> 00:02:42,679 And I... I want to make it clear 39 00:02:42,680 --> 00:02:46,639 that there are a few other things this group litigation 40 00:02:46,640 --> 00:02:48,440 is not going to do for us. 41 00:02:49,960 --> 00:02:51,320 I'm sorry, Jo. 42 00:02:52,840 --> 00:02:54,759 Sorry, Noel. 43 00:02:54,760 --> 00:02:58,400 But it's not going to overturn any criminal convictions. 44 00:02:59,560 --> 00:03:02,919 It's not going to discharge anyone's bankruptcies. 45 00:03:02,920 --> 00:03:04,079 One day. 46 00:03:04,080 --> 00:03:07,639 It's not going to... to get back any house repossessions, 47 00:03:07,640 --> 00:03:12,279 and it's not going to repair anyone's shattered health. 48 00:03:12,280 --> 00:03:14,399 Or bring back those we've lost. 49 00:03:14,400 --> 00:03:17,119 Well, also, er... 50 00:03:17,120 --> 00:03:20,079 I've got to say, there's a few of us here 51 00:03:20,080 --> 00:03:24,279 who've not much faith in the law after everything that's happened. 52 00:03:24,280 --> 00:03:27,439 Believe in British justice, that's what they say. 53 00:03:27,440 --> 00:03:29,079 Well... 54 00:03:29,080 --> 00:03:34,479 I-I've told you all the things the law's not going to do for us, 55 00:03:34,480 --> 00:03:40,160 but I want you to think about... what brought us together. 56 00:03:41,400 --> 00:03:46,479 All those things that we've been fighting for ever since. 57 00:03:46,480 --> 00:03:48,000 Compensation. 58 00:03:49,600 --> 00:03:51,279 Bigger than that. 59 00:03:51,280 --> 00:03:52,679 Justice. 60 00:03:52,680 --> 00:03:54,519 Bigger. 61 00:03:54,520 --> 00:03:56,159 The truth? 62 00:03:56,160 --> 00:03:58,119 CHUCKLES 63 00:03:58,120 --> 00:04:00,039 Exactly. 64 00:04:00,040 --> 00:04:05,359 Yes, compensation. Yes, justice, but... 65 00:04:05,360 --> 00:04:08,559 without the truth, we can't do either of those. 66 00:04:08,560 --> 00:04:13,359 Going to law will force the Post Office to open their files, 67 00:04:13,360 --> 00:04:19,120 so, finally, we'll get to know everything the Post Office knows. 68 00:04:21,840 --> 00:04:23,040 The truth. 69 00:04:24,360 --> 00:04:26,560 The whole truth. 70 00:04:28,000 --> 00:04:29,720 All those in favour? 71 00:04:31,800 --> 00:04:33,759 Motion carried. 72 00:04:33,760 --> 00:04:37,160 CHEERING AND APPLAUSE 73 00:04:42,040 --> 00:04:46,120 CHEERING INTENSIFIES 74 00:04:48,640 --> 00:04:50,639 Yes, it's true that the Post Office 75 00:04:50,640 --> 00:04:52,999 will now have to give us everything they've got, 76 00:04:53,000 --> 00:04:56,079 but it's also true that in fights like this, 77 00:04:56,080 --> 00:04:59,039 the side with more money usually wins. 78 00:04:59,040 --> 00:05:03,239 Unless... something extraordinary happens. 79 00:05:03,240 --> 00:05:05,399 Our whole case is something extraordinary. 80 00:05:05,400 --> 00:05:07,239 Yes. Yes, it is, I couldn't agree more. 81 00:05:07,240 --> 00:05:11,359 And what's very striking is how... 82 00:05:11,360 --> 00:05:14,679 many... people... 83 00:05:14,680 --> 00:05:17,839 rang that helpline and were told, "You're the only one." 84 00:05:17,840 --> 00:05:21,439 I asked to see if that phrase was in the helpline scripts, 85 00:05:21,440 --> 00:05:24,199 and the Post Office said, "There are no scripts." 86 00:05:24,200 --> 00:05:26,239 Yeah, and anyone who's run a helpline 87 00:05:26,240 --> 00:05:29,279 knows they parrot a script, so it's clearly a lie. 88 00:05:29,280 --> 00:05:32,759 So what happened to the principle of "give us everything you've got"? 89 00:05:32,760 --> 00:05:34,679 Well, whatever we ask them to disclose, 90 00:05:34,680 --> 00:05:37,719 they either say the record doesn't exist, or it's not relevant, 91 00:05:37,720 --> 00:05:39,439 and whatever documents they do provide 92 00:05:39,440 --> 00:05:41,680 are often pretty much redacted to death. 93 00:05:43,920 --> 00:05:45,399 Yes, I get the sense that none of this 94 00:05:45,400 --> 00:05:46,919 is coming as news to Mr Bates. 95 00:05:46,920 --> 00:05:50,200 Welcome to my world. ALAN CHUCKLES 96 00:05:51,360 --> 00:05:52,640 JO: The price of everything! 97 00:05:54,280 --> 00:05:57,319 I went looking for a dress, but all I could afford is a scarf. 98 00:05:57,320 --> 00:05:59,520 Yeah, love. Love, listen to me. Er... 99 00:06:00,840 --> 00:06:04,039 Did your mum tell you that she had a doctor's appointment? 100 00:06:04,040 --> 00:06:05,440 No. 101 00:06:07,040 --> 00:06:08,879 She... 102 00:06:08,880 --> 00:06:11,840 You'd better go and speak to her. She's inside. 103 00:06:18,040 --> 00:06:21,079 I got a new scarf... for the court hearing. 104 00:06:21,080 --> 00:06:22,440 Do you wanna see? 105 00:06:23,960 --> 00:06:27,960 I'm sorry, love. I know you don't need this. 106 00:06:29,560 --> 00:06:31,480 Don't need what? 107 00:06:32,480 --> 00:06:34,839 I've got cancer, love. 108 00:06:34,840 --> 00:06:38,319 In a place I didn't even know was a place. 109 00:06:38,320 --> 00:06:39,800 Pancreas. 110 00:06:43,320 --> 00:06:45,160 Does it hurt? 111 00:06:46,520 --> 00:06:47,839 Well... 112 00:06:47,840 --> 00:06:50,239 JO SOBS Oh, God. 113 00:06:50,240 --> 00:06:53,479 The look on that doctor's face... 114 00:06:53,480 --> 00:06:56,160 It was me offering him the Kleenex. 115 00:06:58,440 --> 00:07:00,600 He wouldn't tell me how long I'd got, but, well... 116 00:07:03,920 --> 00:07:06,159 INHALES DEEPLY 117 00:07:06,160 --> 00:07:08,480 Not long. Come on. 118 00:07:12,080 --> 00:07:16,679 Don't you worry about me. You've got your case to think about. 119 00:07:16,680 --> 00:07:19,280 Oh, I don't care about any of that! 120 00:07:20,960 --> 00:07:25,400 Promise me, on my life, you'll see it through. 121 00:07:27,640 --> 00:07:31,719 Promise me, Jo, you won't rest 122 00:07:31,720 --> 00:07:37,640 till the world sees the innocent babe I held in my arms! 123 00:07:39,040 --> 00:07:41,559 I promise. 124 00:07:41,560 --> 00:07:43,399 I promise, Mum. 125 00:07:43,400 --> 00:07:45,400 THEY CRY 126 00:07:51,840 --> 00:07:53,720 ALAN: Sorry for your loss, Jo. 127 00:07:55,200 --> 00:07:57,040 Five days, we had together. 128 00:07:58,560 --> 00:08:03,799 Five more days on this Earth... and my lovely mum was gone. 129 00:08:03,800 --> 00:08:06,039 You really didn't need to come today. 130 00:08:06,040 --> 00:08:08,919 No, I made her a promise. 131 00:08:08,920 --> 00:08:11,039 But she's not even buried yet, 132 00:08:11,040 --> 00:08:14,199 so don't ask me what just happened in there. 133 00:08:14,200 --> 00:08:18,879 Well, there could be five separate trials, but... 134 00:08:18,880 --> 00:08:20,759 they're going to make us wait another year 135 00:08:20,760 --> 00:08:22,480 before they even start the first one. 136 00:08:23,880 --> 00:08:27,759 And you won't get called as a witness, Jo. 137 00:08:27,760 --> 00:08:30,520 They won't call anyone who's got a criminal conviction. 138 00:08:33,240 --> 00:08:36,400 Well, I'll still come every day to support you. 139 00:08:37,840 --> 00:08:40,760 Bates and Others versus the Post Office. 140 00:08:42,000 --> 00:08:44,399 I'll be "Others". 141 00:08:44,400 --> 00:08:46,279 I told our lawyers, I said, 142 00:08:46,280 --> 00:08:49,119 "All right, you can put my name on the tin if you want to, 143 00:08:49,120 --> 00:08:51,799 "but that doesn't mean you have to put me in the witness box. 144 00:08:51,800 --> 00:08:53,719 "Choose the best people." 145 00:08:53,720 --> 00:08:55,919 Alan... 146 00:08:55,920 --> 00:08:58,040 you ARE the best people. 147 00:09:00,080 --> 00:09:01,559 PATRICK: 'So, listen to this. 148 00:09:01,560 --> 00:09:04,119 'Three years ago, Paula Vennells wrote...' 149 00:09:04,120 --> 00:09:08,359 Is it possible to access the system remotely or not? 150 00:09:08,360 --> 00:09:10,919 "We are told it is," 151 00:09:10,920 --> 00:09:14,480 and Paula then asks her managers, "What is the true answer?" 152 00:09:16,000 --> 00:09:18,399 "I need to say, 'No, it is not possible 153 00:09:18,400 --> 00:09:21,439 "'and that we are sure of this because of X, X, X.' 154 00:09:21,440 --> 00:09:23,719 "I need the facts." 155 00:09:23,720 --> 00:09:25,039 Wow, OK. 156 00:09:25,040 --> 00:09:27,959 That is an email of Paula's that arrived this morning 157 00:09:27,960 --> 00:09:30,919 in a disclosure bundle, and it wasn't even redacted. 158 00:09:30,920 --> 00:09:32,679 Well, this is... this is fundamental. 159 00:09:32,680 --> 00:09:34,999 If we can prove they have remote access to your computers, 160 00:09:35,000 --> 00:09:37,679 then, I mean, that means all the criminal convictions are unsafe. 161 00:09:37,680 --> 00:09:41,039 Look forward to hearing you ask her about that in court, Patrick. 162 00:09:41,040 --> 00:09:44,039 Unfortunately, the Post Office also sent across 163 00:09:44,040 --> 00:09:47,119 their final list of witnesses this morning, and... 164 00:09:47,120 --> 00:09:49,479 Paula Vennells is not on it. 165 00:09:49,480 --> 00:09:52,519 Ha! Brilliant (!) 166 00:09:52,520 --> 00:09:57,479 What? What's she worried about? That is a very strange decision. 167 00:09:57,480 --> 00:09:59,279 Who are they putting up instead? 168 00:09:59,280 --> 00:10:01,799 Er, the Peoples Services Director... 169 00:10:01,800 --> 00:10:03,359 Angela van den Bogerd, yes. 170 00:10:03,360 --> 00:10:05,279 She's had more job titles than hot dinners. 171 00:10:05,280 --> 00:10:07,279 She's like a stick of Blackpool rock 172 00:10:07,280 --> 00:10:09,519 with "Post Office" written all the way through. 173 00:10:09,520 --> 00:10:11,639 And she's a hard-faced cow. 174 00:10:11,640 --> 00:10:14,199 Excellent. Tell us how you really feel about her (!) 175 00:10:14,200 --> 00:10:17,599 Ha! Well, who am I? No, no, Alan. Wait, wait, wait. 176 00:10:17,600 --> 00:10:19,359 There is a possibility that Patrick 177 00:10:19,360 --> 00:10:22,599 can still question Angela on remote access. 178 00:10:22,600 --> 00:10:27,119 Er, where is it? This is from Angela's witness statement. 179 00:10:27,120 --> 00:10:30,879 "Sub-postmasters are solely responsible 180 00:10:30,880 --> 00:10:32,239 "for their branch accounts. 181 00:10:32,240 --> 00:10:35,879 "There is no transaction that enters their accounts 182 00:10:35,880 --> 00:10:37,600 "without their consent." 183 00:10:38,680 --> 00:10:40,240 Well, that's just not true. 184 00:10:41,440 --> 00:10:43,440 And we know a man who can prove it. 185 00:10:44,480 --> 00:10:46,400 What, you've got a whistleblower? 186 00:10:47,680 --> 00:10:51,479 You'd be right inside, looking at some postmaster's screen. 187 00:10:51,480 --> 00:10:54,159 You could tell if he was busy, you could see him selling his stamps. 188 00:10:54,160 --> 00:10:56,559 Remote access? Sometimes. 189 00:10:56,560 --> 00:10:57,840 Not often. 190 00:10:59,120 --> 00:11:01,639 We'd go in using the postmaster's ID, 191 00:11:01,640 --> 00:11:04,520 find the cause of his problems, fix it, come back out. 192 00:11:05,800 --> 00:11:07,239 He'd never even know. 193 00:11:07,240 --> 00:11:12,199 What, so, it would look like... like he'd made the changes himself? 194 00:11:12,200 --> 00:11:14,119 Yeah. 195 00:11:14,120 --> 00:11:16,199 Richard, what if you couldn't fix it? 196 00:11:16,200 --> 00:11:18,960 What if you... couldn't find a cause? 197 00:11:23,880 --> 00:11:26,760 I don't know. The postmaster took the blame? 198 00:11:28,760 --> 00:11:30,560 I can't remember much detail. 199 00:11:31,840 --> 00:11:34,199 And like I said to Alan, I'm not prepared to go to court 200 00:11:34,200 --> 00:11:36,199 or stick my neck out in any way whatsoever. 201 00:11:36,200 --> 00:11:39,159 Sure, sure. 202 00:11:39,160 --> 00:11:44,079 No, no, it's not just that Richard is too shy to give evidence. 203 00:11:44,080 --> 00:11:48,319 He's got no evidence to give, no documents, no email. 204 00:11:48,320 --> 00:11:51,279 Alternatives? No, we really need him. 205 00:11:51,280 --> 00:11:54,839 He's still the only Fujitsu insider to ever come forward. 206 00:11:54,840 --> 00:11:57,600 I meant ties. Oh. Er... 207 00:11:58,560 --> 00:12:00,799 Oh, maroon or maroon. Hm? 208 00:12:00,800 --> 00:12:02,560 SUZANNE CHUCKLES 209 00:12:05,880 --> 00:12:07,919 Oh, I'm not even gonna ask. 210 00:12:07,920 --> 00:12:10,439 One thing I took from the Select Committee 211 00:12:10,440 --> 00:12:12,479 is it really helps to use your face. 212 00:12:12,480 --> 00:12:16,559 You know, confused, sceptical, amused. 213 00:12:16,560 --> 00:12:18,039 THEY CHUCKLE 214 00:12:18,040 --> 00:12:20,359 And that's your masterplan for the group litigation, 215 00:12:20,360 --> 00:12:21,760 make faces at the Post Office? 216 00:12:24,240 --> 00:12:29,479 555 sub-postmasters in our group, 217 00:12:29,480 --> 00:12:31,760 and I have to go on first. 218 00:12:34,560 --> 00:12:39,319 I do solemnly and sincerely and truly declare and affirm 219 00:12:39,320 --> 00:12:42,999 that the evidence I shall give shall be the truth, 220 00:12:43,000 --> 00:12:46,000 the whole truth, and nothing but the truth. 221 00:12:49,280 --> 00:12:52,000 Good morning, Mr Bates. 222 00:13:01,480 --> 00:13:05,319 Mr Bates, would it be right to say that in terms of due diligence, 223 00:13:05,320 --> 00:13:07,679 you are quite a careful man? 224 00:13:07,680 --> 00:13:10,880 Is that fair? You're a details man. 225 00:13:12,160 --> 00:13:13,479 Yes. 226 00:13:13,480 --> 00:13:15,319 At paragraph 15 of your witness statement, 227 00:13:15,320 --> 00:13:17,839 you refer to being sent an information sheet. 228 00:13:17,840 --> 00:13:22,839 "The subpostmaster is personally responsible 229 00:13:22,840 --> 00:13:28,840 "for all losses or gains incurred to Post Office cash or stock." 230 00:13:30,360 --> 00:13:32,759 You were aware you would be responsible for that loss, 231 00:13:32,760 --> 00:13:34,599 however large it was. 232 00:13:34,600 --> 00:13:38,519 At the time we took over the post office, 233 00:13:38,520 --> 00:13:41,519 losses weren't a major concern. 234 00:13:41,520 --> 00:13:47,520 The original deficit of £1,182... 235 00:13:47,680 --> 00:13:49,239 that is a staff error, isn't it? 236 00:13:49,240 --> 00:13:50,520 No. 237 00:13:51,760 --> 00:13:53,839 No, that was, er... 238 00:13:53,840 --> 00:13:57,799 that was definitely Horizon, from my point of view. 239 00:13:57,800 --> 00:13:59,079 Without a shadow of a doubt. 240 00:13:59,080 --> 00:14:01,519 You've got it in your mind it was Horizon, 241 00:14:01,520 --> 00:14:03,359 and forevermore, it has been Horizon. 242 00:14:03,360 --> 00:14:05,639 No. Well, it jumped out. 243 00:14:05,640 --> 00:14:08,079 The errors jumped out. 244 00:14:08,080 --> 00:14:10,319 They couldn't have been anything else. 245 00:14:10,320 --> 00:14:13,999 I put to you generally that the overwhelming likelihood 246 00:14:14,000 --> 00:14:17,599 is that these deficits were most likely caused by error 247 00:14:17,600 --> 00:14:23,520 or wrongdoing in your branch by you or your staff. 248 00:14:24,640 --> 00:14:26,760 That is the Post Office case. 249 00:14:29,920 --> 00:14:32,959 Mr Bates, that is being put to you 250 00:14:32,960 --> 00:14:36,839 so that you can tell me what the answer is. 251 00:14:36,840 --> 00:14:38,320 No, My Lord. 252 00:14:40,120 --> 00:14:41,680 No. 253 00:14:45,400 --> 00:14:47,400 No further questions. Thank you. 254 00:14:48,600 --> 00:14:51,679 Thank you, Mr Bates. You are excused. 255 00:14:51,680 --> 00:14:55,119 "A details man". Might use that at home. 256 00:14:55,120 --> 00:14:59,240 Alan did OK, I think. Just so glad he went first. 257 00:15:00,240 --> 00:15:01,879 DISTANT: You're gonna be brilliant. 258 00:15:01,880 --> 00:15:05,639 I took over Barking Post Office when my husband died 259 00:15:05,640 --> 00:15:07,879 on August 3rd, 1999. 260 00:15:07,880 --> 00:15:11,479 So some 19-odd years ago. Mm. 261 00:15:11,480 --> 00:15:14,399 It's fair to say your memory of the details 262 00:15:14,400 --> 00:15:16,559 is probably pretty vague. 263 00:15:16,560 --> 00:15:19,559 Is that fair? No, I don't think so. 264 00:15:19,560 --> 00:15:21,559 Not particularly stunning events, are they, 265 00:15:21,560 --> 00:15:23,920 like a car crash or something - is that fair? 266 00:15:27,160 --> 00:15:31,599 If you are talking about August 1999, 267 00:15:31,600 --> 00:15:36,079 then, yes, they are very similar to a car crash. 268 00:15:36,080 --> 00:15:40,079 You are talking about your husband's death? 269 00:15:40,080 --> 00:15:41,560 Yes. 270 00:15:42,960 --> 00:15:45,080 Yes, I... I accept that. 271 00:15:47,920 --> 00:15:50,799 Moving, then, forward to your suspension 272 00:15:50,800 --> 00:15:55,039 following the £18,000-odd deficit found on the audit. 273 00:15:55,040 --> 00:15:58,039 Well, I was staggered that I was suspended. 274 00:15:58,040 --> 00:16:00,239 Absolutely staggered. 275 00:16:00,240 --> 00:16:04,680 I was probably as angry and upset as I have ever been in my life. 276 00:16:05,840 --> 00:16:09,879 Because, for the last six months, I had been asking Post Office 277 00:16:09,880 --> 00:16:12,959 to help me find the source for these alleged shortfalls 278 00:16:12,960 --> 00:16:15,119 in order that I could... 279 00:16:15,120 --> 00:16:17,079 How can I put it? 280 00:16:17,080 --> 00:16:19,399 ..that it would stop me from bombarding them 281 00:16:19,400 --> 00:16:20,879 with phone calls, letters. 282 00:16:20,880 --> 00:16:22,399 A lot of people might think, 283 00:16:22,400 --> 00:16:24,919 "Well, I've received this letter. Let's look at my contract." 284 00:16:24,920 --> 00:16:29,839 Let's look at section 19, paragraph four, 285 00:16:29,840 --> 00:16:31,799 and see whether they are entitled to. 286 00:16:31,800 --> 00:16:33,679 Well, I couldn't do that. 287 00:16:33,680 --> 00:16:35,519 I had no entry to my post office 288 00:16:35,520 --> 00:16:37,799 from the day they did the closing audit. 289 00:16:37,800 --> 00:16:39,959 They took the keys away and locked them up. 290 00:16:39,960 --> 00:16:42,119 But my point is, you immediately blame it on Horizon 291 00:16:42,120 --> 00:16:44,599 without really casting your mind as to other possibilities. 292 00:16:44,600 --> 00:16:46,080 I dispute that completely. 293 00:16:53,800 --> 00:16:56,599 I never used to be an angry person. 294 00:16:56,600 --> 00:17:00,399 And it really works, doesn't it? I wouldn't know, I don't get angry. 295 00:17:00,400 --> 00:17:02,439 Oh, well, I should give it a go, Alan. 296 00:17:02,440 --> 00:17:04,799 Otherwise, the stress of all this might end up killing you. 297 00:17:04,800 --> 00:17:05,999 ALAN CHUCKLES 298 00:17:06,000 --> 00:17:08,479 Well, the Post Office chose three witnesses, 299 00:17:08,480 --> 00:17:10,120 and we chose three witnesses. 300 00:17:11,840 --> 00:17:15,999 The Post Office has read 555 postmaster statements. 301 00:17:16,000 --> 00:17:17,319 Why they chose me? 302 00:17:17,320 --> 00:17:19,119 So, they chose Mohammad Sabir 303 00:17:19,120 --> 00:17:21,599 because he has an accountancy qualification. 304 00:17:21,600 --> 00:17:25,200 So just watch them try to make him look stupid as well as dishonest. 305 00:17:26,240 --> 00:17:28,079 Do you accept from me 306 00:17:28,080 --> 00:17:31,279 that being involved over a period of years 307 00:17:31,280 --> 00:17:33,479 as an assistant accountant 308 00:17:33,480 --> 00:17:37,600 means that I can consider you as not commercially naive? 309 00:17:40,680 --> 00:17:43,799 I did not understand your question, please. 310 00:17:43,800 --> 00:17:45,440 Rephrase it, Mr Wentworth. 311 00:17:46,560 --> 00:17:49,199 As at the time you applied to Post Office, yes, 312 00:17:49,200 --> 00:17:52,160 you were not commercially naive? 313 00:17:54,640 --> 00:17:57,079 My Lord, English is not my first language. 314 00:17:57,080 --> 00:18:00,239 You had experience of commercial things. 315 00:18:00,240 --> 00:18:01,480 You weren't... 316 00:18:03,320 --> 00:18:05,519 It's put me on the spot, trying to rephrase this. 317 00:18:05,520 --> 00:18:07,399 At that time, 318 00:18:07,400 --> 00:18:11,399 I was just thinking to buy the business, run it, 319 00:18:11,400 --> 00:18:14,159 make my life better and serve the community. 320 00:18:14,160 --> 00:18:15,799 This was my main ambition. 321 00:18:15,800 --> 00:18:18,879 So if I am clear, honest, 322 00:18:18,880 --> 00:18:21,479 so I don't be afraid of signing any contract with anybody, 323 00:18:21,480 --> 00:18:24,079 assuming that they are doing everything for goodness of me. 324 00:18:24,080 --> 00:18:27,079 And I had already positive thinking about this. 325 00:18:27,080 --> 00:18:28,959 OK, I think you would agree 326 00:18:28,960 --> 00:18:34,279 that a deficit of £4,878 is a serious matter. 327 00:18:34,280 --> 00:18:36,999 Do you agree with that? No, I didn't agree. 328 00:18:37,000 --> 00:18:40,079 I told them everything, what was the problem. 329 00:18:40,080 --> 00:18:43,799 Have you read all the documents which I submitted? 330 00:18:43,800 --> 00:18:46,839 I rang the Post Office helpline. 331 00:18:46,840 --> 00:18:48,559 "Please, can somebody ring me 332 00:18:48,560 --> 00:18:50,799 "or come to my office and resolve this problem?" 333 00:18:50,800 --> 00:18:52,559 But they said, "We don't believe you. 334 00:18:52,560 --> 00:18:54,239 "We have to suspend you." 335 00:18:54,240 --> 00:18:56,239 I never thought that I will lose everything 336 00:18:56,240 --> 00:18:58,480 when I will be working in the post office. 337 00:19:03,160 --> 00:19:05,959 We are supposed to be the most civilised country. 338 00:19:05,960 --> 00:19:08,679 We don't expect anyone to behave like the Post Office does. 339 00:19:08,680 --> 00:19:09,879 Why they do this? 340 00:19:09,880 --> 00:19:12,959 Well, that's the million-dollar question. 341 00:19:12,960 --> 00:19:16,599 The QC was very clever. Pick, pick, picking away at stuff. 342 00:19:16,600 --> 00:19:18,719 You did everything right, Mohammad. 343 00:19:18,720 --> 00:19:20,999 You told the truth, and that's all that matters. 344 00:19:21,000 --> 00:19:22,759 Truth is truth. 345 00:19:22,760 --> 00:19:25,600 Truth is truth. Can't hide it. 346 00:19:30,320 --> 00:19:34,319 Well, that was brilliant. They chose him, and he smashed them. 347 00:19:34,320 --> 00:19:38,239 Just a... pile of ash where the Post Office used to be. 348 00:19:38,240 --> 00:19:40,519 Well, we've got Angela van den Bogerd 349 00:19:40,520 --> 00:19:42,239 in the witness box tomorrow. Yep. 350 00:19:42,240 --> 00:19:44,839 You get to ask the questions. I do. 351 00:19:44,840 --> 00:19:47,279 And I've got plenty. 352 00:19:47,280 --> 00:19:50,080 We get to see if we picked the right man for the job. 353 00:19:51,960 --> 00:19:53,400 THEY CHUCKLE 354 00:19:54,760 --> 00:19:56,279 Miss Van den Bogerd, 355 00:19:56,280 --> 00:19:59,959 if we could please look at document G43/1. 356 00:19:59,960 --> 00:20:02,159 So, this is co-authored by you. 357 00:20:02,160 --> 00:20:06,319 "Horizon Help has, since its introduction over a decade ago, 358 00:20:06,320 --> 00:20:09,599 "fallen short of delivering the functionality that was promised 359 00:20:09,600 --> 00:20:11,599 "as part of Horizon roll-out 360 00:20:11,600 --> 00:20:15,240 "and that postmasters and their assistants desperately need." 361 00:20:16,880 --> 00:20:18,399 Yes. 362 00:20:18,400 --> 00:20:20,839 That is an honest and candid internal recognition 363 00:20:20,840 --> 00:20:22,199 of the situation, isn't it? 364 00:20:22,200 --> 00:20:25,560 There were shortcomings in the user experience. 365 00:20:26,640 --> 00:20:29,359 It's... SHE SIGHS 366 00:20:29,360 --> 00:20:31,880 It's clunky, would be the word I would use. 367 00:20:32,960 --> 00:20:35,479 Clunky? Mm-hm. 368 00:20:35,480 --> 00:20:38,520 Right. So why don't you mention this in your witness statement? 369 00:20:45,440 --> 00:20:47,480 I don't... 370 00:20:49,680 --> 00:20:54,799 I suppose the length of my witness statement, erm... 371 00:20:54,800 --> 00:20:57,719 it's so long anyway that... 372 00:20:57,720 --> 00:21:00,679 Was it your understanding that there was a restriction 373 00:21:00,680 --> 00:21:02,959 on the length of your witness statement? 374 00:21:02,960 --> 00:21:06,479 The witness statement in itself is quite lengthy anyway, 375 00:21:06,480 --> 00:21:10,480 and so... I suppose it was just myself. 376 00:21:11,800 --> 00:21:13,399 Mr Green. 377 00:21:13,400 --> 00:21:18,280 If we could go, please, to document G38/2. 378 00:21:19,400 --> 00:21:23,159 It says, "January 30, 2015. 379 00:21:23,160 --> 00:21:25,279 "Mrs Vennells asks, 380 00:21:25,280 --> 00:21:28,399 "'Is it possible to access the system remotely?' 381 00:21:28,400 --> 00:21:30,599 "I need to say no, it is not possible, 382 00:21:30,600 --> 00:21:32,360 "and that we are sure of this." 383 00:21:33,600 --> 00:21:35,639 So in 2015, it would be wrong to say, wouldn't it, 384 00:21:35,640 --> 00:21:39,200 that Post Office couldn't remotely access Horizon data? 385 00:21:42,640 --> 00:21:45,279 Post Office can't. 386 00:21:45,280 --> 00:21:47,560 Could you do it through Fujitsu? 387 00:21:53,080 --> 00:21:54,920 Through Fujitsu... 388 00:22:01,240 --> 00:22:02,800 ..yes, I can. 389 00:22:04,280 --> 00:22:06,119 CROWD MUTTERS 390 00:22:06,120 --> 00:22:07,519 SOFTLY: Yes. 391 00:22:07,520 --> 00:22:09,839 You're going to have to keep your voice up, I'm afraid. 392 00:22:09,840 --> 00:22:12,399 I'm sorry. Sorry. 393 00:22:12,400 --> 00:22:14,479 I suggest you are hesitant to accept 394 00:22:14,480 --> 00:22:16,719 anything that is damaging to Post Office. 395 00:22:16,720 --> 00:22:18,239 That is not the case. 396 00:22:18,240 --> 00:22:21,640 Do you feel pressure to protect the Post Office brand now? 397 00:22:22,800 --> 00:22:24,279 At this particular moment? 398 00:22:24,280 --> 00:22:26,399 Yes. No. 399 00:22:26,400 --> 00:22:28,319 Can I just ask one simple question? 400 00:22:28,320 --> 00:22:32,479 What exactly does "protecting a brand" mean? 401 00:22:32,480 --> 00:22:36,440 It-It... It just means that, erm... 402 00:22:37,880 --> 00:22:42,279 One, it is making sure that how we do things, 403 00:22:42,280 --> 00:22:45,680 how we behave, how we interact with people. 404 00:22:46,840 --> 00:22:48,280 And it's... 405 00:22:49,560 --> 00:22:52,239 It's just making sure that, at all times, 406 00:22:52,240 --> 00:22:54,639 we are maintaining that. 407 00:22:54,640 --> 00:22:57,040 CROWD MUTTERS 408 00:23:05,880 --> 00:23:08,320 BIG BEN TOLLS, FIREWORKS BANG 409 00:23:09,560 --> 00:23:11,919 Made it past midnight. That's pretty good for me. 410 00:23:11,920 --> 00:23:14,039 HE CHUCKLES 411 00:23:14,040 --> 00:23:18,039 All the meetings with MPs, letters to the minister. 412 00:23:18,040 --> 00:23:21,559 More ministers than you can shake a stick at. 413 00:23:21,560 --> 00:23:24,159 Years and years. 414 00:23:24,160 --> 00:23:26,760 Still, nobody in power hears a word we say. 415 00:23:29,160 --> 00:23:30,640 What's brought this on? 416 00:23:31,920 --> 00:23:34,679 New Year's Honours list. God's sake. 417 00:23:34,680 --> 00:23:37,279 Come on, turn it off, details man. Come to bed. 418 00:23:37,280 --> 00:23:40,440 Paula Vennells has got the CBE. Joking... 419 00:23:42,120 --> 00:23:44,599 Services to the Post Office. 420 00:23:44,600 --> 00:23:46,000 SHE GASPS 421 00:23:48,360 --> 00:23:51,839 Always another trick up their sleeves. 422 00:23:51,840 --> 00:23:53,440 HE CHUCKLES 423 00:23:54,480 --> 00:23:56,360 I'll see you up there. 424 00:24:00,680 --> 00:24:03,679 The Post Office now admits they do have remote access, 425 00:24:03,680 --> 00:24:06,439 but they insist it could never happen without the knowledge 426 00:24:06,440 --> 00:24:08,359 and permission of the sub-postmaster. 427 00:24:08,360 --> 00:24:11,679 Well, they're wrong. Of course they are. 428 00:24:11,680 --> 00:24:14,119 But it's 15 years ago. More. 429 00:24:14,120 --> 00:24:18,360 I... can't remember the details. 430 00:24:19,560 --> 00:24:22,200 I can't help you, Alan. There must be someone else. 431 00:24:24,320 --> 00:24:28,359 It's not that bad, honestly. 432 00:24:28,360 --> 00:24:31,599 There'll be loads of other witnesses. 433 00:24:31,600 --> 00:24:36,839 I wasn't senior, Alan. Not at all. 434 00:24:36,840 --> 00:24:40,039 And my girlfriend really doesn't want me drawing attention to myself. 435 00:24:40,040 --> 00:24:44,440 You just have to talk to the judge. Ignore everyone else. 436 00:24:49,880 --> 00:24:52,559 You can really help us out here, Richard, 437 00:24:52,560 --> 00:24:55,080 and still be home for your tea. 438 00:24:56,480 --> 00:24:58,080 I'll only disappoint you. 439 00:25:00,240 --> 00:25:02,000 You'll be fine. 440 00:25:05,840 --> 00:25:07,799 BOB: 'Jo?' 441 00:25:07,800 --> 00:25:09,199 Bob, what are you doing here? 442 00:25:09,200 --> 00:25:11,479 Oh, I wouldn't miss this for the world. 443 00:25:11,480 --> 00:25:15,959 Fujitsu technical support giving evidence under oath. 444 00:25:15,960 --> 00:25:20,199 The guy's quite shy. Alan's worried about him. 445 00:25:20,200 --> 00:25:21,919 A real-life whistleblower. 446 00:25:21,920 --> 00:25:24,319 It's gonna be dynamite, kid. Mm. 447 00:25:24,320 --> 00:25:26,239 Mr Roll... 448 00:25:26,240 --> 00:25:29,999 Would you accept that your recollection of your time 449 00:25:30,000 --> 00:25:32,640 at Fujitsu is hazy? 450 00:25:33,800 --> 00:25:35,360 It is quite hazy. 451 00:25:36,520 --> 00:25:40,240 It could just be my perception of events from, er... 452 00:25:41,360 --> 00:25:44,279 ..15, 17 years ago. 453 00:25:44,280 --> 00:25:45,999 So you're not saying that you were 454 00:25:46,000 --> 00:25:48,599 routinely encountering coding issues, are you? 455 00:25:48,600 --> 00:25:50,639 Bugs? No, no. 456 00:25:50,640 --> 00:25:53,759 You don't recall ever having encountered a bug 457 00:25:53,760 --> 00:25:56,519 that definitely caused a financial impact? 458 00:25:56,520 --> 00:26:01,039 I don't... recall discovering one, no. 459 00:26:01,040 --> 00:26:05,399 I'm going to move on to remote access now, Mr Roll. 460 00:26:05,400 --> 00:26:07,879 My suggestion to you will be that you never 461 00:26:07,880 --> 00:26:12,199 and would never manually change a transaction line of data 462 00:26:12,200 --> 00:26:14,519 that a postmaster had keyed in. 463 00:26:14,520 --> 00:26:19,199 No, that is something we did, as far as I remember it. 464 00:26:19,200 --> 00:26:22,159 But ultimately, the sub-postmaster would be able to see 465 00:26:22,160 --> 00:26:24,999 what Fujitsu had done, is that true? 466 00:26:25,000 --> 00:26:30,279 Again, my understanding is that in certain circumstances, 467 00:26:30,280 --> 00:26:33,319 the data would be indis... erm... 468 00:26:33,320 --> 00:26:35,199 Indistinguishable? 469 00:26:35,200 --> 00:26:37,479 Yes. Is that what you're trying to say? 470 00:26:37,480 --> 00:26:39,319 Yes, my Lord. 471 00:26:39,320 --> 00:26:41,199 You couldn't tell the difference. 472 00:26:41,200 --> 00:26:43,240 No, you... you couldn't tell the difference. 473 00:26:50,720 --> 00:26:56,079 Remote access to the Horizon system at branch level was extensive. 474 00:26:56,080 --> 00:27:00,799 We had the ability to change data and change transaction information, 475 00:27:00,800 --> 00:27:03,719 even while the postmaster was working. 476 00:27:03,720 --> 00:27:05,799 Without the postmaster being aware? 477 00:27:05,800 --> 00:27:09,199 Yes, that is my understanding. 478 00:27:09,200 --> 00:27:10,999 Your understanding? 479 00:27:11,000 --> 00:27:12,400 No. 480 00:27:13,960 --> 00:27:15,200 My recollection. 481 00:27:19,320 --> 00:27:21,919 'Thought he was great in the end.' 482 00:27:21,920 --> 00:27:23,680 I wonder if it's enough. 483 00:27:26,880 --> 00:27:31,439 I asked you a question, Bob, years ago, when we first met. 484 00:27:31,440 --> 00:27:34,280 "Bob, where did all the money go?" 485 00:27:35,760 --> 00:27:39,679 £36,000, they took off me. 486 00:27:39,680 --> 00:27:41,759 Now, I think - 487 00:27:41,760 --> 00:27:46,079 I can't prove it, Jo, not yet, but I will - 488 00:27:46,080 --> 00:27:50,759 that the money you gave them that they claimed you owed them... 489 00:27:50,760 --> 00:27:54,439 hung around in some sort of suspense account for a while 490 00:27:54,440 --> 00:27:57,039 while they failed to investigate. 491 00:27:57,040 --> 00:28:01,440 And after a couple of years, your money, everyone's money... 492 00:28:03,120 --> 00:28:05,360 ..it just showed up in their profits. 493 00:28:06,800 --> 00:28:10,679 My £36,000 that I didn't steal, 494 00:28:10,680 --> 00:28:13,599 that they actually stole off me to pay off a debt 495 00:28:13,600 --> 00:28:15,080 that never existed... 496 00:28:16,520 --> 00:28:19,360 ..is in the Post Office profits. 497 00:28:21,960 --> 00:28:24,119 I just... 498 00:28:24,120 --> 00:28:29,159 I mean, are they just incompetent, Alan, or just evil? 499 00:28:29,160 --> 00:28:35,160 Er, well, you know, comes to the same thing in the end. 500 00:28:35,280 --> 00:28:37,039 Another one? Please. 501 00:28:37,040 --> 00:28:38,560 Definitely. 502 00:28:42,640 --> 00:28:46,319 The Post Office describes itself on its own website 503 00:28:46,320 --> 00:28:50,319 as "the nation's most trusted brand". 504 00:28:50,320 --> 00:28:53,759 Well, as far as these claimants are concerned, 505 00:28:53,760 --> 00:28:57,759 this might be thought to be wholly wishful thinking. 506 00:28:57,760 --> 00:29:01,359 The Post Office witnesses give me the impression 507 00:29:01,360 --> 00:29:03,399 that they simply cannot allow themselves 508 00:29:03,400 --> 00:29:06,639 to consider the possibility that the Post Office may be wrong, 509 00:29:06,640 --> 00:29:12,319 as the consequences of doing so are too significant to contemplate. 510 00:29:12,320 --> 00:29:17,319 Angela van den Bogerd did not always give me frank evidence. 511 00:29:17,320 --> 00:29:19,279 She sought to mislead me. 512 00:29:19,280 --> 00:29:22,919 Her judgment also seemed to be uniquely exercised 513 00:29:22,920 --> 00:29:26,479 to paint the Post Office in the most favourable light possible, 514 00:29:26,480 --> 00:29:29,119 regardless of the facts. 515 00:29:29,120 --> 00:29:34,079 Mr Bates seemed to me to offer his evidence honestly and... 516 00:29:34,080 --> 00:29:39,119 "has proved himself to be unreasonable, stubborn 517 00:29:39,120 --> 00:29:42,719 "and a considerable irritant to the Post Office." 518 00:29:42,720 --> 00:29:44,199 He's got you to a T. 519 00:29:44,200 --> 00:29:45,559 CHUCKLES Yeah, yeah. 520 00:29:45,560 --> 00:29:47,279 And the Post Office, too. 521 00:29:47,280 --> 00:29:50,479 Er, "Oppressive, unfair, excessive secrecy" 522 00:29:50,480 --> 00:29:54,199 and, well, 180,000 other words just the same. 523 00:29:54,200 --> 00:29:55,359 GIGGLES 524 00:29:55,360 --> 00:29:58,159 Sorry, we've got to get back into court now. 525 00:29:58,160 --> 00:30:00,719 Why? Something's come up. 526 00:30:00,720 --> 00:30:03,039 Hold on, love. 527 00:30:03,040 --> 00:30:04,959 'I just saw this five minutes ago.' 528 00:30:04,960 --> 00:30:07,359 It's an application for me to recuse myself 529 00:30:07,360 --> 00:30:10,999 as being the managing judge in these proceedings. 530 00:30:11,000 --> 00:30:13,959 Mr Wentworth, would you care to elaborate? 531 00:30:13,960 --> 00:30:16,239 Post Office asked the judge to sack himself 532 00:30:16,240 --> 00:30:19,239 on the grounds that he's clearly biased against the Post Office. 533 00:30:19,240 --> 00:30:23,879 Amazing. This is the best day ever. It's like a gift from heaven. 534 00:30:23,880 --> 00:30:26,159 Proof they're desperate. Absolutely. 535 00:30:26,160 --> 00:30:27,359 I mean, in my world, Alan, 536 00:30:27,360 --> 00:30:29,999 the most, er, catastrophic mistake you can make 537 00:30:30,000 --> 00:30:32,919 is to make unfounded allegations of bias against the judge. 538 00:30:32,920 --> 00:30:36,159 I mean, you just... you... I've never even... 539 00:30:36,160 --> 00:30:37,359 They're idiots. 540 00:30:37,360 --> 00:30:40,799 I bet you it wasn't the lawyers who decided to do this. 541 00:30:40,800 --> 00:30:42,959 I bet it came from the Post Office boardroom. 542 00:30:42,960 --> 00:30:45,359 Oh, well, to be a fly on the wall, eh? 543 00:30:45,360 --> 00:30:46,799 Well, we're winning. 544 00:30:46,800 --> 00:30:49,119 Well, yes, but... 545 00:30:49,120 --> 00:30:52,720 Oh, I should have known there was a "but" coming over the hill. 546 00:30:54,000 --> 00:30:56,879 Well, the trial stops now. 547 00:30:56,880 --> 00:31:01,199 It'll be weeks, well, months of arguments to follow 548 00:31:01,200 --> 00:31:02,919 on whether we need a new judge. 549 00:31:02,920 --> 00:31:07,639 And it's a delay the Post Office can afford, but we can't. 550 00:31:07,640 --> 00:31:10,400 That's why they're doing this, to make us run out of money. 551 00:31:11,880 --> 00:31:14,840 Alan... we have run out of money. 552 00:31:20,480 --> 00:31:22,759 No. 553 00:31:22,760 --> 00:31:26,079 No, no, we can't stop now. 554 00:31:26,080 --> 00:31:29,360 No-one's talking about stopping. Not at all. 555 00:31:30,800 --> 00:31:36,720 But... it is time to start... 556 00:31:38,200 --> 00:31:41,119 ..negotiating a settlement. 557 00:31:41,120 --> 00:31:43,359 HE CHUCKLES 558 00:31:43,360 --> 00:31:45,079 I think you're forgetting 559 00:31:45,080 --> 00:31:48,399 I've negotiated with this mob before, 560 00:31:48,400 --> 00:31:50,479 and people have died. 561 00:31:50,480 --> 00:31:52,799 Well, people are still dying. 562 00:31:52,800 --> 00:31:55,879 You know this, all right, but nobody else does. 563 00:31:55,880 --> 00:31:59,719 There's millions of people out there who've never heard of us, 564 00:31:59,720 --> 00:32:04,680 who don't know about the suicides and the... the ruined lives. 565 00:32:06,040 --> 00:32:08,799 God knows how many victims who are... 566 00:32:08,800 --> 00:32:11,240 who are still too scared to come forward. 567 00:32:12,320 --> 00:32:17,359 Ha! I haven't spent 20 years battling these bastards 568 00:32:17,360 --> 00:32:20,039 to pack up now and give the Post Office license 569 00:32:20,040 --> 00:32:22,839 to start running amok and destroying lives. 570 00:32:22,840 --> 00:32:24,879 Again. 571 00:32:24,880 --> 00:32:26,480 Well... 572 00:32:28,360 --> 00:32:30,360 Well, I-I've said enough. 573 00:32:32,680 --> 00:32:34,759 We have to win. 574 00:32:34,760 --> 00:32:37,800 Alan, we just did. 575 00:32:40,440 --> 00:32:44,159 This is what winning looks like. 576 00:32:44,160 --> 00:32:45,919 You're talking as though this is a defeat, 577 00:32:45,920 --> 00:32:47,759 and it's... it's really not. 578 00:32:47,760 --> 00:32:50,279 This is just what happens towards the end of any litigation - 579 00:32:50,280 --> 00:32:51,879 we get around the table. 580 00:32:51,880 --> 00:32:54,119 And if we don't and we lose in that arena, 581 00:32:54,120 --> 00:32:56,359 we lose everything we've achieved so far 582 00:32:56,360 --> 00:32:58,079 and the clock sets back to zero. 583 00:32:58,080 --> 00:33:04,080 So... it's about knowing when to stop and when to negotiate. 584 00:33:05,840 --> 00:33:08,639 So that's it, give up now. 585 00:33:08,640 --> 00:33:12,120 No, no. We... settle. 586 00:33:16,040 --> 00:33:17,480 Same thing. 587 00:33:35,280 --> 00:33:37,479 MAN: Mrs Vennells? Paula Vennells? 588 00:33:37,480 --> 00:33:39,519 Yes? Ned Foster, Daily Mail. 589 00:33:39,520 --> 00:33:41,639 Would you like to say anything to the postmasters 590 00:33:41,640 --> 00:33:43,479 who've been through such a long legal battle? 591 00:33:43,480 --> 00:33:45,559 No. I really find this unacceptable. 592 00:33:45,560 --> 00:33:49,519 Would you like to apologise to them? Will you just... go away? 593 00:33:49,520 --> 00:33:52,439 So, you won't apologise to them? No, pl... Go away. 594 00:33:52,440 --> 00:33:54,399 Well, can I confirm, then, Mrs Vennells, 595 00:33:54,400 --> 00:33:56,999 you're saying you will not apologise to the postmasters 596 00:33:57,000 --> 00:33:58,959 after everything that they've been through? 597 00:33:58,960 --> 00:34:00,599 NEWSREADER: 'After an epic legal battle 598 00:34:00,600 --> 00:34:02,719 'during which the Post Office tried and failed 599 00:34:02,720 --> 00:34:05,719 'to remove the judge, the sub-postmasters have won 600 00:34:05,720 --> 00:34:07,359 'on almost every count. 601 00:34:07,360 --> 00:34:09,799 'Their victory comes with a compensation package 602 00:34:09,800 --> 00:34:11,999 'worth £58 million.' 603 00:34:12,000 --> 00:34:16,279 Well... You took them on, and you won. 604 00:34:16,280 --> 00:34:21,479 And I cannot overstate enough quite the scale of this achievement. 605 00:34:21,480 --> 00:34:24,039 It is more than we could ever have dreamed of from the beginning. 606 00:34:24,040 --> 00:34:27,159 It is an absolutely astonishing victory. 607 00:34:27,160 --> 00:34:28,879 In my professional career, 608 00:34:28,880 --> 00:34:31,879 I have never seen anything quite like this, so... 609 00:34:31,880 --> 00:34:34,720 APPLAUSE 610 00:34:38,600 --> 00:34:40,239 Having... Having said that, 611 00:34:40,240 --> 00:34:44,959 I-I do need to make you aware that, erm, inevitably, 612 00:34:44,960 --> 00:34:47,799 er, there are legal fees and court costs 613 00:34:47,800 --> 00:34:51,999 and our obligations to our funders that will eat into that total. 614 00:34:52,000 --> 00:34:53,359 So... 615 00:34:53,360 --> 00:34:58,760 The amount that will be left after that to, erm... 616 00:35:00,080 --> 00:35:03,119 ..divide amongst yourselves as compensation 617 00:35:03,120 --> 00:35:06,639 will be in the region of, erm, £12 million. 618 00:35:06,640 --> 00:35:09,119 MUMBLING 619 00:35:09,120 --> 00:35:11,799 Wait, 12 million between 555? 620 00:35:11,800 --> 00:35:16,119 That... That's, what, 20... 20 grand each? 621 00:35:16,120 --> 00:35:18,919 On average, yes. £20,000? 622 00:35:18,920 --> 00:35:20,959 That... That... 623 00:35:20,960 --> 00:35:23,319 That won't touch the sides of what we've lost. 624 00:35:23,320 --> 00:35:25,319 Listen, I understand, but what you must remember 625 00:35:25,320 --> 00:35:29,559 is that today's settlement opens a lot of doors 626 00:35:29,560 --> 00:35:33,479 so that people with convictions can now use these judgments 627 00:35:33,480 --> 00:35:37,199 to help with their appeals going forward forever, so... 628 00:35:37,200 --> 00:35:39,159 MAN: But what about us? ALL TALK OVER EACH OTHER 629 00:35:39,160 --> 00:35:43,879 What this also means is that those sub-postmasters 630 00:35:43,880 --> 00:35:47,439 who've been too scared to come forward up to now 631 00:35:47,440 --> 00:35:49,640 will be able to do so without fear. 632 00:35:54,400 --> 00:36:00,400 Friends... we did talk this over and over again, 633 00:36:00,600 --> 00:36:04,320 and we knew we might not see a penny, but... 634 00:36:05,480 --> 00:36:09,280 ..we decided, we voted to go ahead. 635 00:36:10,680 --> 00:36:13,239 They got paid, right? MUMBLING 636 00:36:13,240 --> 00:36:16,080 ALL TALK OVER EACH OTHER 637 00:36:22,400 --> 00:36:25,119 Excuse me? Excuse me? TALKING CONTINUES 638 00:36:25,120 --> 00:36:27,240 Excuse me! TALKING STOPS 639 00:36:29,320 --> 00:36:31,799 I've been in court every single day, 640 00:36:31,800 --> 00:36:36,879 and I saw us with my own eyes winning the most massive victory. 641 00:36:36,880 --> 00:36:42,359 And that's all down to Alan and James and Patrick 642 00:36:42,360 --> 00:36:44,039 and their hard work. 643 00:36:44,040 --> 00:36:48,320 So could you just all... stop it? 644 00:36:51,680 --> 00:36:54,560 GROUP MURMURS 645 00:37:00,560 --> 00:37:02,120 It's never gonna end, is it? 646 00:37:14,000 --> 00:37:18,119 I wouldn't mind, but our legal team worked for free a lot of the time, 647 00:37:18,120 --> 00:37:20,559 and none of them, not even the funders, 648 00:37:20,560 --> 00:37:22,639 took anything like the fees they were due. 649 00:37:22,640 --> 00:37:24,439 Well, anyway, it's not about money, is it? 650 00:37:24,440 --> 00:37:27,199 Well, it is, partly. 651 00:37:27,200 --> 00:37:28,559 HE CHUCKLES But mostly... 652 00:37:28,560 --> 00:37:30,679 You know what I mean. 653 00:37:30,680 --> 00:37:32,520 You won, Alan. 654 00:37:34,000 --> 00:37:37,759 You set out to prove Horizon is faulty, and you did it. 655 00:37:37,760 --> 00:37:38,919 You won. 656 00:37:38,920 --> 00:37:42,439 But everyone is still skint. 657 00:37:42,440 --> 00:37:43,480 Alan... 658 00:37:46,760 --> 00:37:50,680 Lee, I want to... We're not attacking you, Alan. 659 00:37:52,240 --> 00:37:55,520 Everyone can see you did your best. Thank you. 660 00:37:57,800 --> 00:37:59,400 I mean that. 661 00:38:01,160 --> 00:38:05,199 Don't listen to the angry people. They're upset. Tired. 662 00:38:05,200 --> 00:38:08,199 I know. It's all right. 663 00:38:08,200 --> 00:38:11,759 Just remember, we'd be nowhere without you, Mr Bates. 664 00:38:11,760 --> 00:38:14,040 HE CHUCKLES You're a... a legend. 665 00:38:27,240 --> 00:38:28,719 Huh... 666 00:38:28,720 --> 00:38:32,520 There from the beginning... and you never wavered. 667 00:38:33,520 --> 00:38:37,400 Never. Not for all those long years. 668 00:38:38,480 --> 00:38:41,640 Just been a tower of strength and new ideas. 669 00:38:43,280 --> 00:38:45,840 Ooh, am I embarrassing you? SHE CHUCKLES 670 00:38:47,160 --> 00:38:49,360 Listen, Jo... 671 00:38:51,360 --> 00:38:54,559 All this evidence the litigation has dug up, 672 00:38:54,560 --> 00:38:57,679 all the secrets coming out of the woodwork... 673 00:38:57,680 --> 00:39:00,559 well, we got to the truth. 674 00:39:00,560 --> 00:39:05,559 It belongs to us now. Use it. Prove your innocence. 675 00:39:05,560 --> 00:39:09,039 Go to the Court of Appeal and show the world 676 00:39:09,040 --> 00:39:11,800 what a miscarriage of justice really looks like. 677 00:39:13,800 --> 00:39:15,360 All right, Alan. 678 00:39:23,400 --> 00:39:26,479 But... what are you gonna do? 679 00:39:26,480 --> 00:39:31,559 Oh, er... There's a pint of beer in Wales with my name on it. 680 00:39:31,560 --> 00:39:33,040 HE CHUCKLES 681 00:39:39,720 --> 00:39:41,280 HE SIGHS 682 00:39:44,600 --> 00:39:46,120 I think people are bitter. 683 00:39:47,400 --> 00:39:51,159 They're angry. And I get it, I do. 684 00:39:51,160 --> 00:39:53,599 I'm bitter. I'm angry. 685 00:39:53,600 --> 00:39:57,239 And I care about the money, of course I do. 686 00:39:57,240 --> 00:39:59,719 I care about the home we should have had, 687 00:39:59,720 --> 00:40:01,520 the life we could have had, and... 688 00:40:03,240 --> 00:40:05,839 But I care about justice, too. 689 00:40:05,840 --> 00:40:07,919 And you, I care about you, 690 00:40:07,920 --> 00:40:10,199 so don't you dare go blaming yourself. 691 00:40:10,200 --> 00:40:11,799 I don't. HE CHUCKLES 692 00:40:11,800 --> 00:40:16,079 You have absolutely nothing to blame yourself for. 693 00:40:16,080 --> 00:40:18,519 And that's why I don't blame myself. 694 00:40:18,520 --> 00:40:20,600 Come on, let's get home. 695 00:40:23,400 --> 00:40:28,479 I suppose I've... I've never seen the point of getting angry, Suzanne. 696 00:40:28,480 --> 00:40:30,960 I-I treat it like a job, you know? 697 00:40:32,160 --> 00:40:35,679 Something I lift off the shelf and then put back after. 698 00:40:35,680 --> 00:40:38,079 Funnily enough, I don't really remember that part, 699 00:40:38,080 --> 00:40:40,119 the "putting it back on the shelf" part. 700 00:40:40,120 --> 00:40:42,999 More the "seven days a week, 365 days a year" part. 701 00:40:43,000 --> 00:40:44,159 HE LAUGHS 702 00:40:44,160 --> 00:40:48,440 And also, Alan, jobs are things that people are paid to do. 703 00:40:49,960 --> 00:40:51,959 Yeah, something went a bit wrong there. 704 00:40:51,960 --> 00:40:53,440 HE CHUCKLES 705 00:40:55,480 --> 00:40:57,560 Not actually giving up at all, are you? 706 00:40:59,000 --> 00:41:00,320 Well... 707 00:41:01,440 --> 00:41:05,479 ..there's the small matter of every one of the 555 708 00:41:05,480 --> 00:41:07,120 getting their money back. 709 00:41:08,440 --> 00:41:10,759 And then there's the small matter of the right people 710 00:41:10,760 --> 00:41:13,399 holding up their hands to take the blame. 711 00:41:13,400 --> 00:41:14,560 For the Vennells? 712 00:41:15,680 --> 00:41:18,039 The British government. 713 00:41:18,040 --> 00:41:22,879 Why? Well, because the government is the one and only owner 714 00:41:22,880 --> 00:41:24,879 of the good ship Post Office, 715 00:41:24,880 --> 00:41:27,159 which doesn't have a penny in its coffers 716 00:41:27,160 --> 00:41:29,799 owing to the fact it's spent it all fighting us. 717 00:41:29,800 --> 00:41:32,439 All of which means that in the end, 718 00:41:32,440 --> 00:41:35,479 Her Majesty's Government is going to have to hold up its hands, 719 00:41:35,480 --> 00:41:38,279 accept responsibility for this fiasco 720 00:41:38,280 --> 00:41:40,439 and pay us the compensation we deserve. 721 00:41:40,440 --> 00:41:43,559 When people say "the government", they really mean "the taxpayer", 722 00:41:43,560 --> 00:41:45,679 but nobody would begrudge you. 723 00:41:45,680 --> 00:41:48,439 We established the truth in a court of law, James, 724 00:41:48,440 --> 00:41:51,599 and now I'm focusing on the 555 725 00:41:51,600 --> 00:41:54,159 who need their lives putting back together. 726 00:41:54,160 --> 00:41:56,439 You don't give up, do you, you awkward sod? 727 00:41:56,440 --> 00:41:57,799 Well... ALAN CHUCKLES 728 00:41:57,800 --> 00:41:59,160 Someone's got to be. 729 00:42:00,360 --> 00:42:02,599 Alan, cast your mind back, if you will, 730 00:42:02,600 --> 00:42:06,239 to the summer of 2013. 731 00:42:06,240 --> 00:42:08,719 Er, Bob was doing his review. 732 00:42:08,720 --> 00:42:10,919 And you were fighting me every inch of the way. 733 00:42:10,920 --> 00:42:12,399 I was right, though. 734 00:42:12,400 --> 00:42:14,759 And at the same time, the Post Office, 735 00:42:14,760 --> 00:42:17,959 in secret and at the highest level, 736 00:42:17,960 --> 00:42:21,719 were commissioning independent legal advice. 737 00:42:21,720 --> 00:42:25,839 This lawyer's report establishes beyond doubt 738 00:42:25,840 --> 00:42:30,759 that the Post Office lied to and were in contempt of Parliament. 739 00:42:30,760 --> 00:42:32,239 You were right. 740 00:42:32,240 --> 00:42:33,959 It also proves that all the time 741 00:42:33,960 --> 00:42:36,999 we were wading through treacle trying to investigate, 742 00:42:37,000 --> 00:42:39,839 senior Post Office executives were shredding documents 743 00:42:39,840 --> 00:42:42,359 and failing to disclose that they knew 744 00:42:42,360 --> 00:42:43,919 there were unsafe convictions. 745 00:42:43,920 --> 00:42:45,919 Did... Did Paula know? 746 00:42:45,920 --> 00:42:49,640 It's not possible to say with any certainty. 747 00:42:51,000 --> 00:42:53,759 PAULA: 'I want to say that I'm deeply sorry 748 00:42:53,760 --> 00:42:56,040 'for those sub-postmasters who have suffered. 749 00:42:57,400 --> 00:43:01,400 'I have read many of their stories, and they are harrowing. 750 00:43:02,480 --> 00:43:04,280 'They are with me every day. 751 00:43:05,640 --> 00:43:11,199 'I was and remain deeply disturbed by what has come to light. 752 00:43:11,200 --> 00:43:13,839 'It is contrary to what I believe through my time 753 00:43:13,840 --> 00:43:19,680 'as CEO of Post Office between 2012 and 2019. 754 00:43:22,080 --> 00:43:26,159 'I wish to state for the record that I do not accept 755 00:43:26,160 --> 00:43:30,200 'any personal criminal misconduct.' 756 00:43:43,080 --> 00:43:46,720 WOMAN: Morning, Jo. Good luck. Oh, thank you. 757 00:43:50,720 --> 00:43:55,160 This judgment concerns 42 men and women... 758 00:43:56,360 --> 00:43:58,599 ..who were all prosecuted by their employer 759 00:43:58,600 --> 00:44:01,520 and convicted of crimes of dishonesty. 760 00:44:03,880 --> 00:44:08,600 Josephine Hamilton pleaded guilty to 14 counts of false accounting. 761 00:44:09,880 --> 00:44:15,200 There was no examination of the data for bugs, errors or defects. 762 00:44:16,840 --> 00:44:20,119 There was no proof of an actual loss 763 00:44:20,120 --> 00:44:23,440 as opposed to an Horizon-generated shortage. 764 00:44:25,640 --> 00:44:26,759 Even more alarming, 765 00:44:26,760 --> 00:44:30,199 Post Office Limited's own investigator had reported 766 00:44:30,200 --> 00:44:32,480 there was no evidence of theft. 767 00:44:34,520 --> 00:44:38,519 We conclude Mrs Hamilton's prosecution was unfair 768 00:44:38,520 --> 00:44:40,280 and an affront to justice. 769 00:44:41,920 --> 00:44:43,360 We allow her appeal. 770 00:44:44,480 --> 00:44:46,520 We quash her convictions. 771 00:44:48,360 --> 00:44:53,200 Notwithstanding his guilty plea, Noel Thomas's conviction is unsafe. 772 00:44:54,680 --> 00:44:56,359 We allow his appeal. 773 00:44:56,360 --> 00:45:00,240 His prosecution was unfair and an affront to justice. 774 00:45:01,800 --> 00:45:04,799 In the case of Susan Rudkin, we allow her appeal. 775 00:45:04,800 --> 00:45:07,679 Her conviction is unsafe. 776 00:45:07,680 --> 00:45:09,599 Very sadly, three of the applicants - 777 00:45:09,600 --> 00:45:12,679 Julian Wilson, Peter Holmes and Dawn O'Connell - 778 00:45:12,680 --> 00:45:16,479 have not lived to see the outcome of their appeals. 779 00:45:16,480 --> 00:45:19,520 CHEERING AND APPLAUSE 780 00:45:21,080 --> 00:45:24,199 REPORTER: 'Did the Post Office bosses go to prison too?' 781 00:45:24,200 --> 00:45:25,439 'No. No, no. 782 00:45:25,440 --> 00:45:28,439 'I've been to jail. I know what it's like. 783 00:45:28,440 --> 00:45:30,080 'It doesn't do any good. 784 00:45:31,200 --> 00:45:34,359 'Hit them in their pockets. Take their money off them. 785 00:45:34,360 --> 00:45:36,639 'It's the only language they'll understand!' 786 00:45:36,640 --> 00:45:40,319 APPLAUSE Good lad. On you go. 787 00:45:40,320 --> 00:45:43,079 You should have gone down for these appeals. 788 00:45:43,080 --> 00:45:44,560 It's not about me. 789 00:45:47,880 --> 00:45:49,439 Where's Jo? 790 00:45:49,440 --> 00:45:50,999 There she is. 791 00:45:51,000 --> 00:45:53,479 REPORTER: 'Jo? What do you think The Post Office should say?' 792 00:45:53,480 --> 00:45:55,079 'Oh, I dunno. Erm... 793 00:45:55,080 --> 00:45:59,399 'We've waited so long for this day, and some of us didn't make it. 794 00:45:59,400 --> 00:46:00,999 'People have died, you know, 795 00:46:01,000 --> 00:46:03,519 'and all we ever wanted was for the truth to come out 796 00:46:03,520 --> 00:46:05,559 'and for someone to listen.' 797 00:46:05,560 --> 00:46:07,439 It didn't have to be like this. 798 00:46:07,440 --> 00:46:09,879 All these good people, their lives in ruins. 799 00:46:09,880 --> 00:46:12,479 I mean, look at us. Do we look like criminals? 800 00:46:12,480 --> 00:46:15,119 CHEERING AND APPLAUSE 801 00:46:15,120 --> 00:46:16,199 Bob! 802 00:46:16,200 --> 00:46:18,359 BOB LAUGHS Bob! 803 00:46:18,360 --> 00:46:20,639 Congratulations, Jo. 804 00:46:20,640 --> 00:46:23,079 Not just unfair, but look at this! 805 00:46:23,080 --> 00:46:26,279 "An affront to justice." That's, like, twice as bad. 806 00:46:26,280 --> 00:46:28,399 No, that's 100 times as bad. 807 00:46:28,400 --> 00:46:30,319 Oh, you were like lambs to the slaughter, 808 00:46:30,320 --> 00:46:32,120 and they were villains and idiots. 809 00:46:37,080 --> 00:46:38,520 Hey, you. 810 00:46:42,680 --> 00:46:44,760 You make me cry, you're a bad man. 811 00:46:46,160 --> 00:46:50,479 'Josephine Hamilton and others versus the Post Office! 812 00:46:50,480 --> 00:46:52,999 'Look, Alan!' CHEERING AND APPLAUSE 813 00:46:53,000 --> 00:46:55,519 'Look what we did! Look what you did!' 814 00:46:55,520 --> 00:46:58,280 CHEERING AND APPLAUSE 815 00:47:01,360 --> 00:47:05,200 Come on! Yes! Yes! 816 00:47:18,000 --> 00:47:20,679 It's jaw-droppingly significant. 817 00:47:20,680 --> 00:47:22,879 The judges have not only ruled that Jo and the others 818 00:47:22,880 --> 00:47:24,999 were wrongfully convicted, but even worse - 819 00:47:25,000 --> 00:47:28,039 that the Post Office decision to prosecute them was so wrong 820 00:47:28,040 --> 00:47:31,319 that it amounts to an affront to the conscience of the court. 821 00:47:31,320 --> 00:47:35,119 This has to be the widest miscarriage of justice 822 00:47:35,120 --> 00:47:37,319 in British legal history. 823 00:47:37,320 --> 00:47:39,920 CHEERING AND APPLAUSE 824 00:48:13,520 --> 00:48:14,960 I know what you're thinking. 825 00:48:17,480 --> 00:48:20,479 Well, it's not over, is it? 826 00:48:20,480 --> 00:48:23,880 Well, how about we... just allow ourselves to enjoy it? 827 00:48:25,960 --> 00:48:28,560 OK. HE CHUCKLES 828 00:48:41,440 --> 00:48:43,800 TYPING IN OTHER ROOM 829 00:48:46,520 --> 00:48:49,759 Alan? Er, just one email. 830 00:48:49,760 --> 00:48:51,840 Minister of postal affairs. 831 00:48:53,320 --> 00:48:59,320 Re legal costs for our 555 claimants. 832 00:49:00,040 --> 00:49:06,040 Total now due: £46,843,853. 833 00:49:08,120 --> 00:49:12,999 Plus another month's interest at 8%. 834 00:49:13,000 --> 00:49:14,639 Mounts up. 835 00:49:14,640 --> 00:49:18,800 On what planet is the government going to pay our legal costs? 836 00:49:20,360 --> 00:49:23,639 They'll have to. They own the Post Office. 837 00:49:23,640 --> 00:49:25,160 Sole shareholder. 838 00:49:26,400 --> 00:49:28,399 The only one. 839 00:49:28,400 --> 00:49:31,719 The only one awkward enough to sit at his computer, 840 00:49:31,720 --> 00:49:33,919 making trouble for 20 years. 841 00:49:33,920 --> 00:49:36,000 20 years so far. 842 00:49:42,200 --> 00:49:45,800 Just think of it as a hobby that got out of hand. 843 00:49:46,800 --> 00:49:50,120 THEY LAUGH 844 00:50:59,800 --> 00:51:01,840 Subtitles by accessibility@itv.com 61331

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