All language subtitles for Mr.Bates.vs.The.Post.Office.S01E04.E.EN

The computer system Post Office
spent an arm and a leg on is faulty.

We're ready to mount and
fund an independent review.

Angela, nice to meet
you. Here to help.

We are hearing from Bob
that your organisation

has been obstructive to
his independent work.

But this is about the
reputation of the Post Office.

You are the Chief Executive,
so the buck stops with you.

Blood on their hands now.

I am told that people
are walking out

of their mediation meetings.

Our lawyers advised
that no mediation scheme

has the power to overturn
a criminal conviction.

You have broken your
words to Parliament.

They say there's no remote
access to branch accounts,

but they're lying.

There was a whole room
full of us inside Fujitsu

doing thousands of
corrections on Horizon

while the postmasters slept.

It may be possible
to raise the money

to fight them in court, but
only if there are enough of you.

How many would you
need? At least 500.

I can do that.

'Hard to believe it's eight
years since our first meeting.'

Even harder to
believe that finally,

555 of us now,

ready to tell our
stories to a court.

That's all fine and
dandy, Alan, but...

how are we gonna pay for it?

Er, well, James is the expert.

Er, there are a few
specialist funders

who are prepared to take
on this kind of risk.

If we win, we pay them back
out of your compensation.

If we lose, please?

Well, then they lose too.
Their entire investment.

It is high risk.

Win or lose, it costs a fortune.

And there's no guarantee
we'll ever see a penny.

And I... I want to make it clear

that there are a few other
things this group litigation

is not going to do for us.

I'm sorry, Jo.

Sorry, Noel.

But it's not going to overturn
any criminal convictions.

It's not going to discharge
anyone's bankruptcies.

One day.

It's not going to... to get
back any house repossessions,

and it's not going to repair
anyone's shattered health.

Or bring back those we've lost.

Well, also, er...

I've got to say,
there's a few of us here

who've not much faith in the law
after everything that's happened.

Believe in British justice,
that's what they say.

Well...

I-I've told you all the things
the law's not going to do for us,

but I want you to think about...
what brought us together.

All those things that we've
been fighting for ever since.

Compensation.

Bigger than that.

Justice.

Bigger.

The truth?

Exactly.

Yes, compensation.
Yes, justice, but...

without the truth, we
can't do either of those.

Going to law will force the
Post Office to open their files,

so, finally, we'll get to know
everything the Post Office knows.

The truth.

The whole truth.

All those in favour?

Motion carried.

Yes, it's true that
the Post Office

will now have to give us
everything they've got,

but it's also true that
in fights like this,

the side with more
money usually wins.

Unless... something
extraordinary happens.

Our whole case is
something extraordinary.

Yes. Yes, it is, I
couldn't agree more.

And what's very
striking is how...

many... people...

rang that helpline and were
told, "You're the only one."

I asked to see if that phrase
was in the helpline scripts,

and the Post Office said,
"There are no scripts."

Yeah, and anyone
who's run a helpline

knows they parrot a script,
so it's clearly a lie.

So what happened to the principle
of "give us everything you've got"?

Well, whatever we
ask them to disclose,

they either say the record doesn't
exist, or it's not relevant,

and whatever documents
they do provide

are often pretty much
redacted to death.

Yes, I get the sense
that none of this

is coming as news to Mr Bates.

Welcome to my world.

The price of everything!

I went looking for a dress, but
all I could afford is a scarf.

Yeah, love. Love,
listen to me. Er...

Did your mum tell you that she
had a doctor's appointment?

No.

She...

You'd better go and speak
to her. She's inside.

I got a new scarf...
for the court hearing.

Do you wanna see?

I'm sorry, love. I know
you don't need this.

Don't need what?

I've got cancer, love.

In a place I didn't
even know was a place.

Pancreas.

Does it hurt?

Well...

Oh, God.

The look on that
doctor's face...

It was me offering
him the Kleenex.

He wouldn't tell me how
long I'd got, but, well...

Not long. Come on.

Don't you worry about me. You've
got your case to think about.

Oh, I don't care
about any of that!

Promise me, on my life,
you'll see it through.

Promise me, Jo, you won't rest

till the world sees the
innocent babe I held in my arms!

I promise.

I promise, Mum.

Sorry for your loss, Jo.

Five days, we had together.

Five more days on this Earth...
and my lovely mum was gone.

You really didn't
need to come today.

No, I made her a promise.

But she's not even buried yet,

so don't ask me what
just happened in there.

Well, there could be five
separate trials, but...

they're going to make
us wait another year

before they even
start the first one.

And you won't get
called as a witness, Jo.

They won't call anyone who's
got a criminal conviction.

Well, I'll still come
every day to support you.

Bates and Others
versus the Post Office.

I'll be "Others".

I told our lawyers, I said,

"All right, you can put my
name on the tin if you want to,

"but that doesn't mean you have
to put me in the witness box.

"Choose the best people."

Alan...

you ARE the best people.

'So, listen to this.

'Three years ago, Paula
Vennells wrote...'

Is it possible to access
the system remotely or not?

"We are told it is,"

and Paula then asks her managers,
"What is the true answer?"

"I need to say, 'No,
it is not possible

"'and that we are sure of
this because of X, X, X.'

"I need the facts."

Wow, OK.

That is an email of Paula's
that arrived this morning

in a disclosure bundle, and
it wasn't even redacted.

Well, this is...
this is fundamental.

If we can prove they have
remote access to your computers,

then, I mean, that means all the
criminal convictions are unsafe.

Look forward to hearing you ask
her about that in court, Patrick.

Unfortunately, the Post
Office also sent across

their final list of witnesses
this morning, and...

Paula Vennells is not on it.

Ha! Brilliant

What? What's she worried about?
That is a very strange decision.

Who are they putting up instead?

Er, the Peoples
Services Director...

Angela van den Bogerd, yes.

She's had more job
titles than hot dinners.

She's like a stick
of Blackpool rock

with "Post Office" written
all the way through.

And she's a hard-faced cow.

Excellent. Tell us how you
really feel about her

Ha! Well, who am I? No,
no, Alan. Wait, wait, wait.

There is a possibility
that Patrick

can still question
Angela on remote access.

Er, where is it? This is from
Angela's witness statement.

"Sub-postmasters are
solely responsible

"for their branch accounts.

"There is no transaction
that enters their accounts

"without their consent."

Well, that's just not true.

And we know a man
who can prove it.

What, you've got
a whistleblower?

You'd be right inside, looking
at some postmaster's screen.

You could tell if he was busy, you
could see him selling his stamps.

Remote access? Sometimes.

Not often.

We'd go in using
the postmaster's ID,

find the cause of his problems,
fix it, come back out.

He'd never even know.

What, so, it would look like...
like he'd made the changes himself?

Yeah.

Richard, what if
you couldn't fix it?

What if you...
couldn't find a cause?

I don't know. The
postmaster took the blame?

I can't remember much detail.

And like I said to Alan, I'm
not prepared to go to court

or stick my neck out
in any way whatsoever.

Sure, sure.

No, no, it's not just that Richard
is too shy to give evidence.

He's got no evidence to
give, no documents, no email.

Alternatives? No,
we really need him.

He's still the only Fujitsu
insider to ever come forward.

I meant ties. Oh. Er...

Oh, maroon or maroon. Hm?

Oh, I'm not even gonna ask.

One thing I took from
the Select Committee

is it really helps
to use your face.

You know, confused,
sceptical, amused.

And that's your masterplan
for the group litigation,

make faces at the Post Office?

555 sub-postmasters
in our group,

and I have to go on first.

I do solemnly and sincerely
and truly declare and affirm

that the evidence I shall
give shall be the truth,

the whole truth, and
nothing but the truth.

Good morning, Mr Bates.

Mr Bates, would it be right to say
that in terms of due diligence,

you are quite a careful man?

Is that fair? You're
a details man.

Yes.

At paragraph 15 of
your witness statement,

you refer to being sent
an information sheet.

"The subpostmaster is
personally responsible

"for all losses or gains incurred
to Post Office cash or stock."

You were aware you would be
responsible for that loss,

however large it was.

At the time we took
over the post office,

losses weren't a major concern.

The original
deficit of £1,182...

that is a staff error, isn't it?

No.

No, that was, er...

that was definitely Horizon,
from my point of view.

Without a shadow of a doubt.

You've got it in your
mind it was Horizon,

and forevermore, it
has been Horizon.

No. Well, it jumped out.

The errors jumped out.

They couldn't have
been anything else.

I put to you generally that
the overwhelming likelihood

is that these deficits were
most likely caused by error

or wrongdoing in your
branch by you or your staff.

That is the Post Office case.

Mr Bates, that is
being put to you

so that you can tell
me what the answer is.

No, My Lord.

No.

No further questions. Thank you.

Thank you, Mr Bates.
You are excused.

"A details man". Might
use that at home.

Alan did OK, I think. Just
so glad he went first.

You're
gonna be brilliant.

I took over Barking Post
Office when my husband died

on August 3rd, 1999.

So some 19-odd years ago. Mm.

It's fair to say your
memory of the details

is probably pretty vague.

Is that fair? No,
I don't think so.

Not particularly stunning
events, are they,

like a car crash or
something - is that fair?

If you are talking
about August 1999,

then, yes, they are very
similar to a car crash.

You are talking about
your husband's death?

Yes.

Yes, I... I accept that.

Moving, then, forward
to your suspension

following the £18,000-odd
deficit found on the audit.

Well, I was staggered
that I was suspended.

Absolutely staggered.

I was probably as angry and upset
as I have ever been in my life.

Because, for the last six months,
I had been asking Post Office

to help me find the source
for these alleged shortfalls

in order that I could...

How can I put it?

..that it would stop
me from bombarding them

with phone calls, letters.

A lot of people might think,

"Well, I've received this letter.
Let's look at my contract."

Let's look at section
19, paragraph four,

and see whether they
are entitled to.

Well, I couldn't do that.

I had no entry to my post office

from the day they did
the closing audit.

They took the keys away
and locked them up.

But my point is, you
immediately blame it on Horizon

without really casting your
mind as to other possibilities.

I dispute that completely.

I never used to be
an angry person.

And it really works, doesn't it? I
wouldn't know, I don't get angry.

Oh, well, I should
give it a go, Alan.

Otherwise, the stress of all
this might end up killing you.

Well, the Post Office
chose three witnesses,

and we chose three witnesses.

The Post Office has read
555 postmaster statements.

Why they chose me?

So, they chose Mohammad Sabir

because he has an
accountancy qualification.

So just watch them try to make him
look stupid as well as dishonest.

Do you accept from me

that being involved
over a period of years

as an assistant accountant

means that I can consider you
as not commercially naive?

I did not understand
your question, please.

Rephrase it, Mr Wentworth.

As at the time you applied
to Post Office, yes,

you were not commercially naive?

My Lord, English is
not my first language.

You had experience
of commercial things.

You weren't...

It's put me on the spot,
trying to rephrase this.

At that time,

I was just thinking to
buy the business, run it,

make my life better and
serve the community.

This was my main ambition.

So if I am clear, honest,

so I don't be afraid of signing
any contract with anybody,

assuming that they are doing
everything for goodness of me.

And I had already positive
thinking about this.

OK, I think you would agree

that a deficit of £4,878
is a serious matter.

Do you agree with that?
No, I didn't agree.

I told them everything,
what was the problem.

Have you read all the
documents which I submitted?

I rang the Post Office helpline.

"Please, can somebody ring me

"or come to my office and
resolve this problem?"

But they said, "We
don't believe you.

"We have to suspend you."

I never thought that
I will lose everything

when I will be working
in the post office.

We are supposed to be the
most civilised country.

We don't expect anyone to behave
like the Post Office does.

Why they do this?

Well, that's the
million-dollar question.

The QC was very clever. Pick,
pick, picking away at stuff.

You did everything
right, Mohammad.

You told the truth, and
that's all that matters.

Truth is truth.

Truth is truth. Can't hide it.

Well, that was brilliant. They
chose him, and he smashed them.

Just a... pile of ash where
the Post Office used to be.

Well, we've got
Angela van den Bogerd

in the witness
box tomorrow. Yep.

You get to ask the
questions. I do.

And I've got plenty.

We get to see if we picked
the right man for the job.

Miss Van den Bogerd,

if we could please
look at document G43/1.

So, this is co-authored by you.

"Horizon Help has, since its
introduction over a decade ago,

"fallen short of delivering the
functionality that was promised

"as part of Horizon roll-out

"and that postmasters and their
assistants desperately need."

Yes.

That is an honest and
candid internal recognition

of the situation, isn't it?

There were shortcomings
in the user experience.

It's...

It's clunky, would be
the word I would use.

Clunky? Mm-hm.

Right. So why don't you mention
this in your witness statement?

I don't...

I suppose the length of my
witness statement, erm...

it's so long anyway that...

Was it your understanding
that there was a restriction

on the length of your
witness statement?

The witness statement in
itself is quite lengthy anyway,

and so... I suppose
it was just myself.

Mr Green.

If we could go, please,
to document G38/2.

It says, "January 30, 2015.

"Mrs Vennells asks,

"'Is it possible to access
the system remotely?'

"I need to say no,
it is not possible,

"and that we are sure of this."

So in 2015, it would be
wrong to say, wouldn't it,

that Post Office couldn't
remotely access Horizon data?

Post Office can't.

Could you do it through Fujitsu?

Through Fujitsu...

..yes, I can.

Yes.

You're going to have to keep
your voice up, I'm afraid.

I'm sorry. Sorry.

I suggest you are
hesitant to accept

anything that is
damaging to Post Office.

That is not the case.

Do you feel pressure to protect
the Post Office brand now?

At this particular moment?

Yes. No.

Can I just ask one
simple question?

What exactly does
"protecting a brand" mean?

It-It... It just
means that, erm...

One, it is making sure
that how we do things,

how we behave, how we
interact with people.

And it's...

It's just making sure
that, at all times,

we are maintaining that.

Made it past midnight.
That's pretty good for me.

All the meetings with MPs,
letters to the minister.

More ministers than you
can shake a stick at.

Years and years.

Still, nobody in power
hears a word we say.

What's brought this on?

New Year's Honours
list. God's sake.

Come on, turn it off,
details man. Come to bed.

Paula Vennells has
got the CBE. Joking...

Services to the Post Office.

Always another trick
up their sleeves.

I'll see you up there.

The Post Office now admits
they do have remote access,

but they insist it could never
happen without the knowledge

and permission of
the sub-postmaster.

Well, they're wrong.
Of course they are.

But it's 15 years ago. More.

I... can't remember the details.

I can't help you, Alan.
There must be someone else.

It's not that bad, honestly.

There'll be loads
of other witnesses.

I wasn't senior,
Alan. Not at all.

And my girlfriend really doesn't
want me drawing attention to myself.

You just have to talk to the
judge. Ignore everyone else.

You can really help
us out here, Richard,

and still be home for your tea.

I'll only disappoint you.

You'll be fine.

'Jo?'

Bob, what are you doing here?

Oh, I wouldn't miss
this for the world.

Fujitsu technical support
giving evidence under oath.

The guy's quite shy.
Alan's worried about him.

A real-life whistleblower.

It's gonna be
dynamite, kid. Mm.

Mr Roll...

Would you accept that your
recollection of your time

at Fujitsu is hazy?

It is quite hazy.

It could just be my perception
of events from, er...

..15, 17 years ago.

So you're not
saying that you were

routinely encountering
coding issues, are you?

Bugs? No, no.

You don't recall ever
having encountered a bug

that definitely caused
a financial impact?

I don't... recall
discovering one, no.

I'm going to move on to
remote access now, Mr Roll.

My suggestion to you
will be that you never

and would never manually change
a transaction line of data

that a postmaster had keyed in.

No, that is something we
did, as far as I remember it.

But ultimately, the sub-postmaster
would be able to see

what Fujitsu had
done, is that true?

Again, my understanding is
that in certain circumstances,

the data would be
indis... erm...

Indistinguishable?

Yes. Is that what
you're trying to say?

Yes, my Lord.

You couldn't tell
the difference.

No, you... you couldn't
tell the difference.

Remote access to the Horizon system
at branch level was extensive.

We had the ability to change data
and change transaction information,

even while the
postmaster was working.

Without the postmaster
being aware?

Yes, that is my understanding.

Your understanding?

No.

My recollection.

'Thought he was
great in the end.'

I wonder if it's enough.

I asked you a question, Bob,
years ago, when we first met.

"Bob, where did
all the money go?"

£36,000, they took off me.

Now, I think -

I can't prove it, Jo,
not yet, but I will -

that the money you gave them that
they claimed you owed them...

hung around in some sort of
suspense account for a while

while they failed
to investigate.

And after a couple of years,
your money, everyone's money...

..it just showed up
in their profits.

My £36,000 that I didn't steal,

that they actually stole
off me to pay off a debt

that never existed...

..is in the Post Office profits.

I just...

I mean, are they just
incompetent, Alan, or just evil?

Er, well, you know, comes to
the same thing in the end.

Another one? Please.

Definitely.

The Post Office describes
itself on its own website

as "the nation's
most trusted brand".

Well, as far as these
claimants are concerned,

this might be thought to
be wholly wishful thinking.

The Post Office witnesses
give me the impression

that they simply
cannot allow themselves

to consider the possibility that
the Post Office may be wrong,

as the consequences of doing so
are too significant to contemplate.

Angela van den Bogerd did not
always give me frank evidence.

She sought to mislead me.

Her judgment also seemed
to be uniquely exercised

to paint the Post Office in the
most favourable light possible,

regardless of the facts.

Mr Bates seemed to me to offer
his evidence honestly and...

"has proved himself to
be unreasonable, stubborn

"and a considerable irritant
to the Post Office."

He's got you to a T.

Yeah, yeah.

And the Post Office, too.

Er, "Oppressive, unfair,
excessive secrecy"

and, well, 180,000 other
words just the same.

Sorry, we've got to get
back into court now.

Why? Something's come up.

Hold on, love.

'I just saw this
five minutes ago.'

It's an application
for me to recuse myself

as being the managing
judge in these proceedings.

Mr Wentworth, would
you care to elaborate?

Post Office asked the
judge to sack himself

on the grounds that he's clearly
biased against the Post Office.

Amazing. This is the best day
ever. It's like a gift from heaven.

Proof they're
desperate. Absolutely.

I mean, in my world, Alan,

the most, er, catastrophic
mistake you can make

is to make unfounded allegations
of bias against the judge.

I mean, you just...
you... I've never even...

They're idiots.

I bet you it wasn't the
lawyers who decided to do this.

I bet it came from the
Post Office boardroom.

Oh, well, to be a
fly on the wall, eh?

Well, we're winning.

Well, yes, but...

Oh, I should have known there
was a "but" coming over the hill.

Well, the trial stops now.

It'll be weeks, well, months
of arguments to follow

on whether we need a new judge.

And it's a delay the Post
Office can afford, but we can't.

That's why they're doing this,
to make us run out of money.

Alan... we have
run out of money.

No.

No, no, we can't stop now.

No-one's talking about
stopping. Not at all.

But... it is time to start...

..negotiating a settlement.

I think you're forgetting

I've negotiated with
this mob before,

and people have died.

Well, people are still dying.

You know this, all right,
but nobody else does.

There's millions of people out
there who've never heard of us,

who don't know about the suicides
and the... the ruined lives.

God knows how many
victims who are...

who are still too
scared to come forward.

Ha! I haven't spent 20 years
battling these bastards

to pack up now and give
the Post Office license

to start running amok
and destroying lives.

Again.

Well...

Well, I-I've said enough.

We have to win.

Alan, we just did.

This is what winning looks like.

You're talking as
though this is a defeat,

and it's... it's really not.

This is just what happens towards
the end of any litigation -

we get around the table.

And if we don't and
we lose in that arena,

we lose everything
we've achieved so far

and the clock sets back to zero.

So... it's about knowing when
to stop and when to negotiate.

So that's it, give up now.

No, no. We... settle.

Same thing.

Mrs Vennells?
Paula Vennells?

Yes? Ned Foster, Daily Mail.

Would you like to say
anything to the postmasters

who've been through such
a long legal battle?

No. I really find
this unacceptable.

Would you like to apologise to
them? Will you just... go away?

So, you won't apologise to
them? No, pl... Go away.

Well, can I confirm,
then, Mrs Vennells,

you're saying you will not
apologise to the postmasters

after everything that
they've been through?

'After
an epic legal battle

'during which the Post
Office tried and failed

'to remove the judge, the
sub-postmasters have won

'on almost every count.

'Their victory comes with
a compensation package

'worth £58 million.'

Well... You took
them on, and you won.

And I cannot overstate enough quite
the scale of this achievement.

It is more than we could ever have
dreamed of from the beginning.

It is an absolutely
astonishing victory.

In my professional career,

I have never seen anything
quite like this, so...

Having... Having said that,

I-I do need to make you
aware that, erm, inevitably,

er, there are legal
fees and court costs

and our obligations to our funders
that will eat into that total.

So...

The amount that will be
left after that to, erm...

..divide amongst
yourselves as compensation

will be in the region
of, erm, £12 million.

Wait, 12 million between 555?

That... That's, what,
20... 20 grand each?

On average, yes. £20,000?

That... That...

That won't touch the
sides of what we've lost.

Listen, I understand, but
what you must remember

is that today's settlement
opens a lot of doors

so that people with convictions
can now use these judgments

to help with their appeals
going forward forever, so...

But what about us?

What this also means is
that those sub-postmasters

who've been too scared
to come forward up to now

will be able to do
so without fear.

Friends... we did talk
this over and over again,

and we knew we might
not see a penny, but...

..we decided, we
voted to go ahead.

They got paid, right?

Excuse me? Excuse me?

Excuse me!

I've been in court
every single day,

and I saw us with my own eyes
winning the most massive victory.

And that's all down to
Alan and James and Patrick

and their hard work.

So could you just
all... stop it?

It's never gonna end, is it?

I wouldn't mind, but our legal team
worked for free a lot of the time,

and none of them,
not even the funders,

took anything like the
fees they were due.

Well, anyway, it's not
about money, is it?

Well, it is, partly.

But mostly...

You know what I mean.

You won, Alan.

You set out to prove Horizon
is faulty, and you did it.

You won.

But everyone is still skint.

Alan...

Lee, I want to... We're
not attacking you, Alan.

Everyone can see you did
your best. Thank you.

I mean that.

Don't listen to the angry
people. They're upset. Tired.

I know. It's all right.

Just remember, we'd be
nowhere without you, Mr Bates.

You're a... a legend.

Huh...

There from the beginning...
and you never wavered.

Never. Not for all
those long years.

Just been a tower of
strength and new ideas.

Ooh, am I embarrassing you?

Listen, Jo...

All this evidence the
litigation has dug up,

all the secrets coming
out of the woodwork...

well, we got to the truth.

It belongs to us now. Use
it. Prove your innocence.

Go to the Court of
Appeal and show the world

what a miscarriage of
justice really looks like.

All right, Alan.

But... what are you gonna do?

Oh, er... There's a pint of beer
in Wales with my name on it.

I think people are bitter.

They're angry. And
I get it, I do.

I'm bitter. I'm angry.

And I care about the
money, of course I do.

I care about the home
we should have had,

the life we could
have had, and...

But I care about justice, too.

And you, I care about you,

so don't you dare
go blaming yourself.

I don't.

You have absolutely nothing
to blame yourself for.

And that's why I
don't blame myself.

Come on, let's get home.

I suppose I've... I've never seen
the point of getting angry, Suzanne.

I-I treat it like
a job, you know?

Something I lift off the
shelf and then put back after.

Funnily enough, I don't
really remember that part,

the "putting it back
on the shelf" part.

More the "seven days a
week, 365 days a year" part.

And also, Alan, jobs are things
that people are paid to do.

Yeah, something went
a bit wrong there.

Not actually giving
up at all, are you?

Well...

..there's the small matter
of every one of the 555

getting their money back.

And then there's the small
matter of the right people

holding up their hands
to take the blame.

For the Vennells?

The British government.

Why? Well, because the government
is the one and only owner

of the good ship Post Office,

which doesn't have a
penny in its coffers

owing to the fact it's
spent it all fighting us.

All of which means
that in the end,

Her Majesty's Government is going
to have to hold up its hands,

accept responsibility
for this fiasco

and pay us the
compensation we deserve.

When people say "the government",
they really mean "the taxpayer",

but nobody would begrudge you.

We established the truth
in a court of law, James,

and now I'm focusing on the 555

who need their lives
putting back together.

You don't give up, do
you, you awkward sod?

Well...

Someone's got to be.

Alan, cast your mind
back, if you will,

to the summer of 2013.

Er, Bob was doing his review.

And you were fighting me
every inch of the way.

I was right, though.

And at the same time,
the Post Office,

in secret and at
the highest level,

were commissioning
independent legal advice.

This lawyer's report
establishes beyond doubt

that the Post Office lied to and
were in contempt of Parliament.

You were right.

It also proves that all the time

we were wading through
treacle trying to investigate,

senior Post Office executives
were shredding documents

and failing to
disclose that they knew

there were unsafe convictions.

Did... Did Paula know?

It's not possible to
say with any certainty.

'I want to say
that I'm deeply sorry

'for those sub-postmasters
who have suffered.

'I have read many of their
stories, and they are harrowing.

'They are with me every day.

'I was and remain deeply disturbed
by what has come to light.

'It is contrary to what
I believe through my time

'as CEO of Post Office
between 2012 and 2019.

'I wish to state for the
record that I do not accept

'any personal
criminal misconduct.'

Morning, Jo. Good
luck. Oh, thank you.

This judgment concerns
42 men and women...

..who were all prosecuted
by their employer

and convicted of
crimes of dishonesty.

Josephine Hamilton pleaded guilty
to 14 counts of false accounting.

There was no examination of the
data for bugs, errors or defects.

There was no proof
of an actual loss

as opposed to an
Horizon-generated shortage.

Even more alarming,

Post Office Limited's own
investigator had reported

there was no evidence of theft.

We conclude Mrs Hamilton's
prosecution was unfair

and an affront to justice.

We allow her appeal.

We quash her convictions.

Notwithstanding his guilty plea,
Noel Thomas's conviction is unsafe.

We allow his appeal.

His prosecution was unfair
and an affront to justice.

In the case of Susan
Rudkin, we allow her appeal.

Her conviction is unsafe.

Very sadly, three
of the applicants -

Julian Wilson, Peter
Holmes and Dawn O'Connell -

have not lived to see the
outcome of their appeals.

'Did the Post Office
bosses go to prison too?'

'No. No, no.

'I've been to jail. I
know what it's like.

'It doesn't do any good.

'Hit them in their pockets.
Take their money off them.

'It's the only language
they'll understand!'

Good lad. On you go.

You should have gone
down for these appeals.

It's not about me.

Where's Jo?

There she is.

'Jo? What do you think
The Post Office should say?'

'Oh, I dunno. Erm...

'We've waited so long for this
day, and some of us didn't make it.

'People have died, you know,

'and all we ever wanted was
for the truth to come out

'and for someone to listen.'

It didn't have to be like this.

All these good people,
their lives in ruins.

I mean, look at us. Do
we look like criminals?

Bob!

Bob!

Congratulations, Jo.

Not just unfair,
but look at this!

"An affront to justice."
That's, like, twice as bad.

No, that's 100 times as bad.

Oh, you were like
lambs to the slaughter,

and they were
villains and idiots.

Hey, you.

You make me cry,
you're a bad man.

'Josephine Hamilton and
others versus the Post Office!

'Look, Alan!'

'Look what we did!
Look what you did!'

Come on! Yes! Yes!

It's jaw-droppingly significant.

The judges have not only
ruled that Jo and the others

were wrongfully convicted,
but even worse -

that the Post Office decision
to prosecute them was so wrong

that it amounts to an affront
to the conscience of the court.

This has to be the widest
miscarriage of justice

in British legal history.

I know what you're thinking.

Well, it's not over, is it?

Well, how about we... just
allow ourselves to enjoy it?

OK.

Alan? Er, just one email.

Minister of postal affairs.

Re legal costs for
our 555 claimants.

Total now due: £46,843,853.

Plus another month's
interest at 8%.

Mounts up.

On what planet is the government
going to pay our legal costs?

They'll have to. They
own the Post Office.

Sole shareholder.

The only one.

The only one awkward enough
to sit at his computer,

making trouble for 20 years.

20 years so far.

Just think of it as a
hobby that got out of hand.