All language subtitles for Mr Bates vs The Post Office - S01E02 - Aflevering 2

The computer system Post Office
spent an arm and a leg on is faulty.

Oh, my God, it's just doubled
right in front of my eyes.

I haven't got that money.

The Horizon system
was working properly.

The losses must have been caused
by Mr Castleton's own error.

How many other subpostmasters
have you found?

Six. Who will go on the record?

I'm thinking set up a meeting,
send out invitations,

see if anyone turns up.

The Post Office told us
you're the only one.

That was a lie.

From this moment forwards,

none of us
will be the only one ever again.

I just think you've made a mistake,
Sam.

I know, but they said if I pleaded
guilty, I could have the shop back.

How is that ever gonna work?

You'll be a convicted criminal.

Look, I'm your husband, and I have
to read about this in the newspaper.

Was on my own in the interview.

I thought I was doing
the right thing.

Jas, please.
You're an innocent woman.

You should've pleaded not guilty
like we agreed.

Come on. We're gonna be late.

They'll have started without us.

It was unbelievable.

The lowest day of my life.

Uh, hi.

Uh... sorry we're late.

Um, got a bit lost. Sorry.

Are you... Is this...?

We're all former subpostmasters.
Come in. It's OK.

Please, uh... find a seat.

Uh, I'm Jaz Singh.

I'm Sam, from Walsall.
Yeah, Walsall.

Well, we're all sharing our stories,
er...

I don't know if you want to...
Go on. Go on.

I had no problems till they sent us
a new Horizon PIN pad.

They just won't have it that there's
something wrong with the thing.

They say I'm piggybacking -

going into the till
to pay out a pension with one hand,

and paying myself with the other.

I'm guessing they also said you were
the only ones having these problems.

And I'm guessing they said the same

to everyone else in this room,
right?

I'm such a fool, I believed them.

I believed them when they said,

"Just confess
you took that £5,000, Sam,

"and you'll be back in your shop
tomorrow."

You shouldn't have done that.

It was the new PIN pad.
It wasn't your fault.

It was... It wasn't her fault.

Actually, I pleaded guilty too.

So did I.

You did? I can't believe it.

I-I-I thought we were on our own,
you know.

Not any more.

I'm a mother.
I don't want to go to prison.

Look. We're changing your plea, OK?

Not guilty.

And this time,
I'm coming to court with you.

Hey.

Now, if you're thinking of going
to court, just be careful.

Well, there are people here
who've done time.

We've all lost our businesses
and our savings.

The question is,
what are we going to do about it?

MPs, neither use nor ornament.

Stop it.

Be nice. At least he's taken
the trouble to turn up.

Um... Mrs Hamilton?
That's me.

James Arbuthnot.

Thank you for coming.

My pleasure.
Do come in.

Jo's mum.
Hello.

So, one way or another,

we're all fighting back
every way we can.

We're even thinking
about suing the Post Office.

I'd like to see you try,
with no money.

Well, good job talking to your MP
costs absolutely nothing.

Is this homemade?
It looks delicious.

Thank you, I will.

We thought maybe you could talk
to the government or something.

Yes, indeed.

There are two other cases
in my constituency alone.

Wow. Really?

It's very odd, isn't it?

I mean, the Post Office
is a national institution.

You think you could trust them
to listen to their own people.

Personally, Mr Arbuthnot...
James, please.

..I wouldn't trust them
as far as I could throw them.

I'm going to ask
around the House,

see how many members
are hearing similar stories,

make an approach to Post Office
management at the highest level.

I think I feel a campaign coming on.

Oh, that's lovely.

And so my client, Mrs Kaur,

seeks permission to change her plea
to not guilty.

This is because she had
no solicitor with her

during her interview under caution,

and because there is also
a technical issue

which you may consider requires
expert evidence

concerning a PIN pad.

I can't see anything here.

Her PIN pad was faulty.
Quiet, please.

Very well, Mrs Kaur,
I vacate your plea.

How do you now plead?

Not guilty.

Is that him?
The so-called trade unionist.

He's got a bloody nerve.

Federation man.

A federation man
who calls out of nowhere.

How do we know we can trust him?

We don't.

Michael.
Hi, Alan.

Found us, then?
Yeah.

Never even heard of Fenny Compton.

All right, everyone,
shall we make a start?

Shall we make a start? Thanks.

Right.

So, welcome to the second meeting

of the Justice For Subpostmasters
Alliance.

Now, before we get on
to our campaign update,

we have a guest
who'd like permission to speak.

This is Michael Rudkin, friends,

an executive officer of the National
Federation For Subpostmasters.

Not any more.

The federation sent me back
my membership fee,

said they wouldn't represent me.

They told me to get
a good criminal lawyer.

And that was the last I heard
of them.

My so-called union has been in bed
with the Post Office for years.

I can either leave
by the way I came in

or I can tell you my story.

Up to you, pal.

You think you're the little guys,

facing up to one powerful enemy?
You're wrong.

Post Office don't make
the computers, do they?

No, they don't... design the kit.

They don't write the software,
they don't run the network.

That's Fujitsu.

Multinational corporation.
Headquarters in Bracknell.

I've been there.
I've seen what they can do.

Two years ago, I got myself
an invitation to Fujitsu

to sort out the issue with
the foreign exchange stock control

that we were all
having problems with.

Er, Michael Rudkin,
to see George Delph.

Thanks, mate.

'19th of August 2008.'

Cheers. Thanks, mate.
Mr Rudkin.

George Delph, hi.

Hi. Good to meet you.
And you.

Welcome to Fujitsu.
Cheers.

If you'd like to follow me.

Horizon is the largest IT system
in Europe.

We're very proud of that.
Outside the military, that is.

Cost a billion pounds.

We've rolled out 40,000 terminals
to your members.

So this accounts for all
the James Bond stuff, does it?

'All I'm expecting is he'll give me
a bit of training I can pass on.'

All right.
State-of-the-art everything.

That must be why a lot of my members
have been complaining

about your rubbish
foreign exchange stock control.

We can help.

A lot of my members
been losing money.

Oh, the bottom line!
Me included.

Meet your friendly
covert operations team.

I get in there, and this guy sits
me down at a Horizon terminal.

So, easiest way to help
is if I just show you

how to adjust your stock control
manually.

And I said to him, "Is this live?"

Sure. Look at the clock.

So, if I start by adjusting this
from sterling to euros.

'And I said to him...'

You're inside
some subpostmaster's Horizon,

and he doesn't know.

He said, "yeah".

"Yeah, I am."

How else am I gonna show you
how to do this?

'And then,
right in front of my eyes,

'he starts changing
the subpostmaster's figures.'

Excuse me.

I've been telling my members
for years

no-one else has access
to their branch accounts.

Uh, OK. Well, um...

I'd better put the figures
back the way they were, then,

or they won't balance tonight.

'Ladies and gentlemen,
you know what this means.'

It means they can sneak in
behind your back,

change your figures,
bugger off and leave with no trace.

It's remote access.

Well, makes sense.

It's how they send updates
and bug-fixes.

No, no. No, the help line.
They said that...

They said that was impossible.

They said the branch accounts
were totally secure.

That's what they told me.

They lied.

But if they're getting
into our accounts

and messing about in there...

Then it's a bit rich
for them to claim

that we have 100% responsibility
when money goes missing.

Exactly.

So, I drive home from Fujitsu.

The next morning, I wake up,

and my wife is stood
at the foot of our bed...

and there's an auditor beside her.

"Your Post Office is now
£44,000 in deficit," says he.

Coincidence?

Revenge.

My wife ran the Post Office when
I was away on federation business.

So, although I was
the subpostmaster...

my poor wife...

is now a convicted criminal.

You're welcome.

Wait.

Mr Rudkin, thank you.

Thank you.

Yeah, it won't do any good.

So they punished him.

They punished him
for standing up to 'em.

It's what they did to me.

They knew I had to fight them,

but they knew
I didn't stand a chance.

They just did it
to teach me a lesson,

to teach everyone
in this room a lesson.

That's what we're up against.
THAT is what we're up against.

The Post Office
are still investigating,

so it's going to take
a bit longer than we thought

as it's now 36 charges.

How many?
36 charges.

No, no, no, that's totally wrong.

I've got the indictment right here,
Jas.

It's definitely now 36 charges.

But... it was 19.

Where have all these new ones
come from?

Sam?
I don't know, I don't remember.

And what about this - her shortfall?

It's now 11,000.
That's more than doubled.

You're selling everyone stamps
with a picture of the Queen on them.

We love the Queen, don't we?

Is she all right?
Yeah, yeah. Just...

All these delays,
they're doing both our heads in.

Jas, I think we should get
a medical report.

When cases go on and on like this,
it can be hard for the defendant.

She's fine.

I'll just go and see
if they're ready for us.

Everyone's eyes are on me.

It's OK.

Sam, can you get the phone?

Hello?

Oh, it's Jo.

Gosh, you had me worried there.
I'm just checking in on you.

'Are you OK?'

I'm up and down.

Are you getting out at all?

Oh, I can't go out.

Not to the gurdwara,
not even to the supermarket.

I see people I know, and sometimes,
they look surprised to see me,

and I wonder...

do they think
I've gone to prison already?

Oh, Sam... if I just had the money
for a stupid train ticket.

I wouldn't be much fun for you, Jo.

Oh, God!

Sam, what is it?

It's OK, it's OK.
I'm all right, Jo.

It's just the postman.

Every time the door goes...

I think it's them, come to get me.

Oh.

'Oh, you poor thing.'

Yeah, I'd no idea this
was happening to other people.

I thought I was the only one.

There were nights I was just
sobbing, didn't know what to do,

how to get out of this mess.

It sounds like
it was very traumatic for you.

Well, it's not just me
that it's traumatic for.

'I just think that the Post Office
needs to investigate this.

'There's just got
to be something else going on,

'cos it can't be happening
to this many people.'

Jo was great.

She's a natural.

Yeah, but who's listening?

How concerned are you about these
allegations against the Post Office?

'I'm very concerned about this.

'Cases seem to be cropping up
all over the country.'

And who knew
a Tory MP could be so nice?

'The Post Office have been,
I think, pretty hard-nosed

'in the way they've taken
the cases to court.'

Trouble is,
nobody watches local news.

'And I think their bosses need
to think again

'and be more sympathetic.'

Be ready.

'There are a tiny number
of ex-subpostmasters

'who appear to be making
distinct allegations

'with respect to the operation
of the Horizon system.'

But in two of the cases,

the individuals have in the past
pleaded guilty to false accounting.

I have written back
to the Member of Parliament,

making clear
that Post Office Limited

does not accept
any of the allegations

that are being made

and will robustly
defend its position

if any civil action is mounted
against it.

Freedom of information.

Just when you think
you've cracked it,

they come up with a new trick
to keep us in the dark.

Listen to this.

You're only allowed a question,

to ask a question,

that will take one person
less than 18 hours to research.

I mean, what?

What do you think?

Hey.

Trying to have a life here, Alan.

I...

I just want to be able to...
take you on holiday again, Suzanne.

A proper holiday abroad.

Not just... camping.

And still half of Snowdonia
waiting to be climbed.

A, the Post Office has taken
all our money.

B, my knees are way too old
for Snowdon now.

And, C, you can't possibly
go on holiday.

You're too busy campaigning,
morning, noon and night.

This is all taking too long.

'My next guest is famous
for pranking the nation

'with hidden camera comedy shows
like Trigger Happy...'

Hiya. You OK? Sorry I'm late.

Got held up, so...

It's OK.
Sam.

Sammy, what...? What have you...?

Sam!

It's OK.

It's OK.
Sam, what have you done?

Why have you done this? Huh?
It's not fair.

Sam, look at me. What...?

I had to do something.

'999.'
I had to do something.

I need an ambulance, please.

45 Falfield Road, Walsall.

It's not fair.

B for Bravo.
It's not fair.

I don't want to do it.
They're here to help you.

I tried everything.
Ssh.

I tried everything, Jas,
I tried everything. I know.

I know, it's OK, I'm here.

Hey, can you stop staring at us?
Just mind your own business!

Sam, come on. It's OK, Sam.

What's the next one?
Candy.

Candy, OK. See if you can find it.

He's doing well. Yeah, he'll
be doing the spelling bee soon.

Eh?

Hello. Mr Singh?

Yeah, yeah.
Can I have a word?

Yeah. Um, two minutes
and then burgers. OK?

Hey, how are you doing?

'I want to stress she'll be sedated,
she won't feel anything.'

ECT had a lot of bad press
at one point,

but we continue to find it
very useful in giving relief

to patients as severely depressed
as Saman.

And nothing else we've tried
has worked, so...

Just don't go home and Google it,
Mr Singh.

We'll talk more later.
Yeah.

Like you're not gonna Google it.

'I know. It's mad.'

But you know the worst thing, Jo?

If I'd have let her carry on
pleading guilty, like she wanted to

in the first place...

all right, yeah, she-she might have
gone to prison, but...

she'd be out by now.

Oh, Jas.

My boy would have a mother.

And Sam would be free.

Treat.

The problem
is relatively very small.

Very few complaints.

But this is a very serious matter
for the Post Office,

whose business rests on our
reputation for being trustworthy.

Well, we all represent
constituents who tell us

that your helpline
is of little value,

that the training you offer
is minimal.

Angela is our
Head of Network Services.

Thank you. Um...

Well, the helpline
and support are there.

Now, whether staff take it up
or not, that's another matter.

Mrs Vennells,
is the Post Office saying

that Horizon is 100% foolproof?

Because that would make it
the first perfect software system

ever implemented by government.

The system is robust.

Gentlemen, we have nothing to hide.

Indeed, we're ready to mount
and fund an independent review.

Well, that's marvellous,
and I'm sure Mr Bates

and the Justice For
Subpostmasters Alliance

will be thrilled
to get involved with that.

Bet you've missed me, Susan.

How is life in the sleepy
old Post Office? Sleepy?

I wish.
High finance misses you, kid.

I'm a proud public servant now.

Well, I'd wager it's not half
as much fun as your old life.

Chasing down villains
and fraudsters with me.

Susan.

Is that what we're doing here?
I don't know.

That's why I hired you.

Ah. Angela Van Den Bogerd
is Head of Network Services.

Bob Rutherford from Second Sight.
Angela, nice to meet you.

Here to help.

We've pulled a dozen files
for you to look at,

all the cases
the MPs have been pushing.

Anything else you want, though,
we can provide.

Accounts, procedures, backgrounds,
I'll draw up a list.

And I'd like to visit Fujitsu
in Bracknell.

No problem.

Oh, are you not staying?

Knowing you of old, Bob, I imagine
you're itching to get on the road.

Thank you, all.

'Alan, you can't go
and meet him on your own.

'Because how will you know
what to ask this investigator?

'And because she's my neighbour,
and she's really nice,

'and she wants to help.'

"Kay Linnell,
Past Master and Liveryman."

'Kay Linnell, forensic accountant.

'Alan, bite her hand off!'

Alan?

Alan Bates?

Kay Linnell,
Past Master and Liveryman

of the Worshipful Company
of Arbitrators.

You've been looking me up.

And Board of the Inland Revenue's
former Chief Prosecuting

and Investigating Accountant.

Now, that was a fun job.

Shall we?

May I underline that,

although the Post Office
has agreed to fund

this independent investigation,

Mr Rutherford's organisation,
Second Sight,

will be working for us, the MPs,

and therefore, indirectly, for you,

Justice for Subpostmasters Alliance.

So...

Alan, Kay,
what would you like to know?

Well, I'd like to know

exactly what makes you think
you're qualified to do this job.

Well, I'm a forensic accountant
of many years' experience.

I don't doubt your paper
qualifications, Mr Rutherford.

I have them here in front of me.

But I see nothing to persuade me

that Second Sight
is remotely capable

of producing
a truly independent report.

One that's ready
to bite the hand that feeds you.

Bob Rutherford is a member
of the Association

of Certified Fraud Examiners.

He has led hundreds
of investigations all over the world

into banking fraud, corruption,
rogue traders, subprime mortgages.

Doesn't answer my question.

How can we be sure
you will investigate fairly

and independently?

Because the people
who suggested me know me of old,

and they want to hire me because
they know what I like to do best,

which is to clear innocent people
who look guilty.

I still don't see
how we can trust him

when he's taking Post Office money.

Well, you can't pay him.
Can't pay you either.

I'll help in my spare time.

What I really need is lawyers
who'll work for nothing.

One day, you'll find
your precious lawyers

and we'll get this scandal
into court.

But we'll need evidence
which mortals like us haven't a hope

of getting our hands on.

But Bob's outfit, Second Sight...

they'll have access
to seven years of raw data.

This Bob...

he can't just look
at individual cases, though.

He has to look at Horizon
as a whole, as a system.

Am I to take it you're happy
to support his investigation?

Well, being as it's the only one
we've got...

When I first came
to the Post Office,

they were introducing chip and PIN,
and it never worked properly.

The base unit,
the Horizon computer...

whatever you call it,

the thing that sits
under the counter,

I thought of it
as like an alien thing.

Sometimes, engineers
would come from Fujitsu,

with their clever badges on,

and I never had any idea
what they were doing.

This is probably
a really stupid question, Bob.

There are no such things
as stupid questions,

only stupid answers.

That £36,000
I'm supposed to have lost...

where did it go?

I haven't got it.

So who has?

I don't know...

but I'm going to find out.

It's a bed-and-breakfast now.

We're private people, Bob.

This was our family home.

But the Post office gave us
no option.

No other way of making a living.

Thank you.

Cheers, love.

My wife has had it
so much harder than me.

Susan was in charge while I was
away on federation business.

She never told me, so I had no idea
she was in trouble.

Even though at least half
my work in federation

was Horizon-related by then.

I said to her...

"You've ruined my fucking career.

"You've destroyed our business."

Mr Rudkin, please don't feel obliged
to divul... I said...

I said I'd divorce her.

Now, they punished my wife...

who never stole a penny piece...

just because I got inside Fujitsu

and saw something
that I shouldn't have.

I think
what I had was a computer bug.

I think it was called
a Callendar Square Bug.

I can't be sure.

But it was real.

It was real. Other people had it.

Yeah, I tried...
I tried to tell the court that,

and I just kept
sort of saying it wrong.

And the more I tried, the more I...

I can't explain it.

Well, it was like...

I was on the edge of...

a great, dark hole.

I was...
I was just falling into it.

The thing is,
I knew that they were lying,

and I knew I was telling the truth.

And I just thought,
"This is British justice.

"That's all I've got to do,
is tell the truth."

Oh.

Sorry.
Oh, no, no, no. God, no!

I don't wanna upset you,
I was just trying to tell you...

No...

No, it's just,
the more of you people I meet,

the less I... know
how you're all still standing.

Yeah.

Susan.
Am I expecting you today?

We need to speak now.

Always good to see an old friend,
but I do have a diary.

Not today, you don't.

Lee Castleton.

You know, the one you hounded

all the way to the Royal Courts
of Justice?

That was my predecessor.
When you knew he had no money.

You have humiliated him,

you have bankrupted him,
and I don't get it.

Yes. I don't know why we did that.

Well, let me suggest two reasons.
One, you're stupid.

Or, two, you want to rub his nose
in the dirt,

use him
to frighten off everyone else.

I wasn't even here then.

Oh, please.
What is wrong with you people?

Are we ever to see the PIN pad

that Mrs Kaur alleges was
responsible for her shortfalls?

Your Honour, I can now confirm

that Post Office Limited is unable
to produce the PIN pad in question.

Because...? I'm told
it was sent away for repair

and has been reprogrammed.

So it WAS faulty?

In those circumstances, Your Honour,
the prosecution offers no evidence.

This matter has dragged on
for three years.

I direct that a not-guilty verdict
be entered

on all 36 counts on the indictment.

Mrs Kaur, you're free to leave.

Court rise.

Congratulations.

Hey. See?

You were right. It was faulty.

Sam, three years of our lives,
but it's over now, OK? No.

Because they won't ever put another
picture in the paper, will they,

to say I'm innocent?

Come on.

We're making progress.

Now the investigation
is properly up and running,

I just thought, enough go-betweens.

What a good idea
to bring you two together.

I do hope it's been useful
for both of you.

Terrific idea. Thank you, James.

And, Alan, I do hope
you'll take away from this

a sure understanding
that Post Office

is as fully committed as you are
to resolving this situation.

Thank you.

And, erm...
if there's anything else?

Uh, no, I...
Actually...

Er...

Why are you only looking
at 12 cases?

Well, they are the 12 cases put
forward by Members of Parliament.

All the cases where we are alert

to the possibility
of miscarriage of justice.

There are a lot more, though, Paula.

Victims who were never charged
with any criminal offence.

But perhaps your people
haven't told you about that.

About all the destitution -
people sleeping in their cars,

losing their house, their health.

Surely you'd like to hear
from them, too?

Is that your throwaway exit line?

I was just thinking, you know,
if you knew the full story,

you wouldn't want that
on your conscience.

So...

Well, shall I suggest a few names?

Yes, erm...

Good idea.

These are what I have here.

Bob, good to hear from you.
- 'Hi there.'

The day you went to Fujitsu...

are you sure it was
the 19th of August?

Uh, 2008, yeah.

Never forget that -
last day of our old life.

Michael, you're not down
as a visitor on their security logs.

Post Office are denying
that your visit ever happened.

Course they are.
'Can you prove it?'

Michael,
can you prove you were there?

Bob, it was four years ago.

'I don't work for the Post Office
any more.'

Look at your new best friend
pretending she can do a proper job.

PAULA, ON TV: 'It's lovely
to be here. Thank you.'

'Paula, how often do
you get to visit a place like this?'

'Probably once a month if I can.'

Oh, please!

'And what reaction do you get?
I mean, you're the big boss.

'Do they get intimidated?
'No.

'This is the Post Office.

'I get treated the same
as everybody else,

'and they tell me how it is.'

'And what's it like being the
chief executive of a major company?'

'Well, I think you can tell
by the smile on my face

'that it's... it's great.

'Retail is detail...'
Shut up.

Shut up, you silly cow.

Come on.
Come and get your breakfast.

I shall present evidence to show

that the Post Office
has made failures in support,

investigation, training,

and I found clear evidence
of two bugs.

Two?

We gave you 47 cases. 47!

And this draft report
of yours only mentions three.

Where's Michael Rudkin,

who can prove they're lying
about remote access?

He can't prove it, actually.

Well, Members of Parliament

would certainly like to see
more individual cases. Oh!

Look, the point
is not individual cases.

The point is total systemic failure,
which you don't mention.

Well, we haven't found
hard evidence of that, either.

Well, what would you call
the endless PIN pad anomalies

and shortfalls doubling
before people's eyes

and overnight so-called corrections?

Well, there are 68,000 users,

processing six million transactions
a day.

Well, this is just the gospel
according to the Post Office.

Alan. For it to be systemic,
that would have to mean

that the whole network was affected.
and it just isn't.

What about the way they abuse
their power and prosecute people

without investigating properly?

And then... And then terminate them
on three months' notice

and walk away
with their life savings?

Is that not a systemic failure?

We all agreed from the beginning

that the report should be accurate
and evidence-based.

The Post Office has left
a trail of destruction

ever since the day
that Horizon was introduced,

and we're just sitting around
chatting about it

while they're still ruining lives...

systemically.

I agreed to this.

I must've been mad.

Welshmen with bees in their bonnets.

I was born in Liverpool.

He's an accountant, Alan.
He's naturally cautious.

Cautious like you?
I can be cautious.

Wasn't me in there
banging the table.

I've never seen you angry before.

All that grandstanding,
you mean?

I learnt that from you, Kay.

Ah, I don't get angry,
I just get frustrated.

Second Sight are going to have to

come up with something better
than this.

'Bob, how's it going?'

Michael. Good. Um... any luck?

It's been a long time.
A lot of water under the bridge.

Yes, OK.

'I understand.'

But, uh... see attached.

Oh, my fucking good God.

Michael, thank you.

'Thank you so much.'

So, Bob, I can confirm
that in August 2008,

the basement of Fujitsu's building
in Bracknell

did contain
a Horizon test environment.

Note, a TEST environment.

And that's what we believe
your subpostmaster Mr Rudkin saw.

He got the wrong end of the stick.

The test environment
wasn't physically connected

to the live Horizon system,
so... it wasn't possible

for the transactions
he thought he saw to be real.

Got it. Thank you.

That's cleared that up.
Good.

I'll see you out.

Thank you for joining me
by conference call.

I'm sorry for the short notice
in keeping the board updated.

The Horizon review interim report

will be presented to MPs
in one week's time.

The report has found
no systemic issues

with the Horizon computer system,
but I am concerned

that the report from
the independent forensic accountant

is not as factual as expected...

and could lead to loose language.

What are you?
Poacher-turned-gamekeeper?

This report of yours turns out
to be not half-bad, considering.

Faint praise. I like it.

Oh, I just hope
it makes a difference.

What got Michael Rudkin
into the final version?

Hm.
An email inviting him to Bracknell,

copied to seven
named Post office executives.

Hold on.

So, first, they say he wasn't there,

then they say he was there.

But, what, his glasses were broken?

I wonder if they even know
they're talking bollocks.

Welcome on board, Bob.

Yeah, they still say that there's
no remote access into your accounts.

I'm sorry, but I don't think
I'm going to be able to prove

that they're wrong and that
you're right on this one. Ah.

But, Alan, there are things in...

documents that I found
in the Post Office files.

Beyond belief.
Going to tell me more?

Someone else I need to tell first.

Wow! Good morning.
Good morning, Mr Frog.

There he is!
There he is.

Let's say good morning.
Hello, all.

Bob, we're baby-sitting
in the sunshine.

Isn't he gorgeous?

I was hoping you'd be sitting
somewhere quiet.

Yeah, I can do that,
or I can put the kettle on.

Oh, me and Joshua
will put the kettle on.

Your investigator, Ryan Fleming.

The toad?

Did you ever see
his report about you?

No.

The 17th of May, 2006,

he recorded that he had analysed
your Horizon accounts

and was unable to find
any evidence of theft.

I pleaded guilty
to false accounting instead. Mm.

Yes. No evidence means they had
no right to charge you with theft,

and therefore no right
to plea-bargain you down

to false accounting.

Jo, no evidence means they had no
right to take you to court at all.

Everything I've gone through.

Everything I've lost.

Ten... years...

of heartache...

and sleepless nights...

and always skint.

Er, they destroyed our whole life
for a lie?

What kind of people are they?

'The Second Sight report

'presented to MPs
in Westminster today

'was expected to include criticism
of the Horizon computer system

'and of the senior management
of the Post Office.

'But while the report does raise
concerns about unreliable hardware

'and poor training,
a Post Office spokesman said

'the investigation clearly shows
its Horizon system as a whole

'is operating as it should.

'MPs praised the Post Office

'for the way they've dealt
with these difficult issues.'

Alan Bates.

Alan, it's Paula Vennells.

Paula.

Joking...

So, I was thinking...

where do we go from here?

Well, um...

I've been thinking about that, too.

Well, great. Should the two of us
try and find a way forward?

If you want something done properly,
do it yourself.

Exactly.

Well...

How can I help?

♪ God knows what is hiding

♪ In those weak and drunken hearts

♪ Guess he kissed the girls
And made them cry

♪ Those hard-faced queens
Of misadventure

♪ People help the people

♪ And if you're homesick

♪ Give me your hand
And I'll hold it. ♪

Subtitles by accessibility@itv.com