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Let's look at an example.
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For our Department Process Improvement Project,
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the key customer event is the new floor plan implementation,
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since once that's scheduled and in everyone's calendar,
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moving it will cause major disruption
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outside the project team,
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so that's the event the risk buffer should protect.
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With the protection of the risk buffer,
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the question now is
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not how much the project will inevitably be late,
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but how little of the risk buffer you can use,
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a much more realistic and motivating game to play.
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There is one HR feature
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to the use of critical chain management.
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The project manager must also make
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an important cultural change from the old style approach.
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First, provide the leads with reasonable accountability.
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Tell them, "Please do your very best
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"to meet the estimates you planned,
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"and let me know right away
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"if anything will prevent you from making schedule."
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And then understand
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that some slippage will inevitably happen
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because the schedule had unpadded estimates.
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You specifically asked them to scrub them,
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so being upset would be unfair and demotivating.
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Use the overall buffer to deal with any delays.
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