All language subtitles for Disasters.at.Sea.S02E03.Queen.of.the.North.1080p.AMZN.WEB-DL.DD+2.0.H.264-playWEB_track3_[eng]

BRIDGE, ENGINE ROOM.

WE'RE TAKING ON WATER.

A DEADLY
CRISIS ON A PASSENGER FERRY.

WHAT'S GOING ON?

THE DAMAGE WAS SEVERE,

AND IT WAS INTENSIVE
AND IT WAS FAST.

THE QUEEN OF THE
NORTH IS FILLING WITH WATER.

PLEASE,
SOMEBODY HELP ME.

HELP ME, HELP ME,
I CAN'T GET OUT.

YOU DON'T KNOW HOW
MUCH TIME YOU HAVE.

YOU HAVE NO IDEA.

NOT
EVERYONE GETS OFF ALIVE.

IT JUST WENT DOWN
LIKE THE TITANIC.

THE
SEARCH FOR ANSWERS

TAKES INVESTIGATORS
DOWN A RABBIT HOLE.

TRAFFIC,
QUEEN OF THE NORTH.

THERE WAS NO WAY
FOR US TO PROVE

WHAT WAS THE TRUTH
AND WHAT WASN'T.

THERE SHE GOES.

WHAT'S
THE REAL REASON

THE QUEEN OF THE
NORTH WENT DOWN?

ABANDON SHIP!

WE HAVE ONE SAVED.

THE PASSENGER
FERRY QUEEN OF THE NORTH

IS WEAVING ITS WAY
THROUGH THE ROCKY ISLANDS

THAT LINE THE WEST
COAST OF CANADA.

NEVER GET TIRED OF
SAILING THROUGH HERE.

THERE'S NO PLACE LIKE IT.

CAPTAIN COLIN
HENTHORNE IS IN COMMAND.

COME TO PORT, TO
COURSE ONE-NINE-ZERO.

TO PORT, ONE-NINE-ZERO.

I SPENT PRACTICALLY
ALL OF MY WORKING LIFE AT SEA.

THERE'S SOMETHING
ABOUT BEING IN COMMAND

OF A SHIP THAT IS VERY
DIFFICULT TO EXPLAIN

TO ANYBODY WHO HASN'T
EXPERIENCED IT.

THE SHIP IS ON
A 17 HOUR OVERNIGHT JOURNEY

FROM PRINCE RUPERT,
BRITISH COLUMBIA

TO PORT HARDY, ON
VANCOUVER ISLAND.

THE NARROW PASSAGES
OF THE ROCKY COAST

MAKE THIS A TRIP LIKE NO OTHER.

THE BC COAST ISREALLY, IT'S A MOUNTAIN RANGE

THAT'S BEEN FLOODED, AND
YOU GET TO SAIL THROUGH IT.

NAVIGATING

THOSE ROCKY CHANNELS
CAN BE CHALLENGING.

ALL RIGHT,
COME TO STARBOARD.

COURSE ONE-NINE-FIVE.

FOR THE FIRST HOUR,

HENTHORNE ORDERS
EVERY COURSE CHANGE.

COMING STARBOARD TO
COURSE ONE-NINE-FIVE.

KAREN BRIKER

IS ONE OF THE SHIP'S
QUARTERMASTERS.

IT'S HER JOB TO CARRY
OUT THE ACTUAL STEERING.

COURSE IS ONE-NINE-FIVE.

LOOKING GOOD.

WITH
MORE THAN 30 SHIPS,

BRITISH COLUMBIA'S FERRY SERVICE

IS THE SECOND
LARGEST IN THE WORLD,

AND THIS IS THE
JEWEL OF THEIR FLEET.

THE QUEEN OF THE
NORTH WAS SPECIAL.

ALTHOUGH WE HAD SHIPS
WHICH WERE BIGGER,

SHE WAS THE MOST BEAUTIFUL.

SHE DIDN'T
LOOK LIKE A FERRY,

SHE LOOKED LIKE A CRUISE SHIP.

SHE HAD A FLARED BOW
THAT WAS A BIG PART

OF HER SEA KEEPING ABILITY.

AND WHEN PEOPLE
DESCRIBE THE SHIP

AS BEING AN EXCEPTIONALLY
STRONG SHIP, SHE WAS.

THE
QUEEN OF THE NORTH

HAS TWO ENORMOUS
16-CYLINDER DIESELS,

DELIVERING OVER 15,000
HORSEPOWER DIRECTLY

TO TWIN PROPS

ALL THAT POWER MEANS THE
LUXURIOUS 410-FOOT SHIP

CAN SLICE THROUGH THE WATER

AT UP TO 22 KNOTS,
OR 26 MILES AN HOUR.

IT'S ROOMY, TOO.

QUEEN OF THE NORTH CAN
CARRY 650 PASSENGERS,

THOUGH ON THIS TRIP,
THERE ARE ONLY 59.

PERFECT FOR SHIRLEY
ROSETTE AND GERALD FOISY,

WHO ARE ON A ROMANTIC GETAWAY.

MY DAD WAS JUST VERY
MUCH IN LOVE WITH SHIRLEY.

THEY HAD SO MUCH IN COMMON.

THEY LOVED BEING OUTDOORS,
AND BEING IN NATURE,

AND THEY BOTH HAD KIDS THAT
THEY LOVED MORE THAN ANYTHING.

I'M GLAD WE TOOK
THIS VACATION.

ME TOO.

JILL LAWRENCE
AND HER HUSBAND RYAN MCDONALD

ARE HEADING TO VISIT HER FAMILY.

I HAD RIDDEN ON THE
FERRY MANY MANY TIMES.

FOUR, A PAIR, AND A SIX.

BUT THIS WAS MY
HUSBAND'S VERY FIRST TRIP.

YOU'RE WINNING AGAIN,YOU'RE ALWAYS WINNING!

IT WAS GONNA BE A
SPRINGTIME VACATION,

DOING SOME GOLFING AND SO I
WAS LOOKING FORWARD TO IT.

OH, IT'S
JUST STUNNING.

IT'S ABSOLUTELY
BEAUTIFUL, AND AT TIMES,

THE COASTLINE IS VERY
CLOSE TO THE FERRY.

AND YOU THINK, HOW IS THIS
BOAT GETTING THROUGH THIS?

THE
CRUCIAL FIRST STAGE

OF NAVIGATION IS COMPLETE.

STEADY ON COURSE
ONE-THREE-THREE.

STEADY ON COURSE
ONE-THREE-THREE.

NICELY DONE, CAPTAIN.

SECOND
OFFICER KEVEN HILTON

HAS BEEN WITH BC FERRIES
FOR ABOUT 25 YEARS.

Henthorne: SWITCH TO AUTOPILOT.Hilton: SWITCHING TO AUTOPILOT.

THE AUTOPILOT,
DESPITE THE NAME,

DOES NOT ACTUALLY
PILOT THE SHIP.

THE
AUTOPILOT WILL COMPENSATE

FOR CURRENTS AND
WIND TO KEEP THE SHIP

ON THIS HEADING UNTIL THE
CREW ENTERS A NEW ONE.

THIS CREW WERE
EXPERIENCED IN THE VESSEL,

AND BY ALL ACCOUNTS,
IT SHOULD'VE BEEN JUST,

A FAIRLY ROUTINE TRIP.

GOING TO
GET SOME SHUT-EYE.

I'LL BE BACK BEFORE
TOLMIE CHANNEL.

WHEN I LEFT THE BRIDGE,
LOOKED LIKE IT WAS GONNA BE

A REALLY NICE VOYAGE.

-YOU HAVE COMMAND.
-I HAVE COMMAND.

NOTHING UNTOWARD IN
THE WAY OF ANYTHING.

I ACTUALLY SPENT MORE TIME
IN THE QUEEN OF THE NORTH

THAN I HAVE IN ANY HOUSE
THAT I'VE EVER LIVED IN,

AND THAT HAS SOME
SACRIFICE TO IT.

LYNN CLOUTIER
IS A SHIP'S CLEANER.

HEY, LYNN, HOW
WAS YOUR WORKOUT?

LET'S JUST SAY, IWON'T HAVE ANY TROUBLE SLEEPING.

I HEAR YA.

SHE'S DONE HER
SHIFT FOR THE DAY.

IT'S LIKE A FAMILY,
BECAUSE YOU WORK WITH THEM

12 HOURS A DAY AND
14 DAYS STRAIGHT.

WE GET REALLY CLOSE
TO EACH OTHER.

GOOD NIGHT, LADIES.

THE SHIP SETTLES IN

TO THE QUIET PART
OF THE JOURNEY.

THE BRIDGE OFFICERS
SPELL EACH OTHER OFF

SO THEY CAN TAKE THEIR MEALS.

FOURTH OFFICER KARL
LILGERT RETURNS EARLY

FROM HIS BREAK AND RELIEVES
SECOND OFFICER HILTON.

SPEED IS 17.5 KNOTS.

THERE'S NO TRAFFIC REPORTED,

BUT THERE IS A
SOUTHBOUND VESSEL AHEAD.

GOT IT.

ENJOY YOUR BREAK.

IT'S A FEW
MINUTES PAST MIDNIGHT.

PRINCE RUPERT TRAFFIC,QUEEN OF THE NORTH.

QUEEN OF THENORTH, TRAFFIC, GO AHEAD.

IN 2006,
MARINE TRAFFIC CONTROL

DOESN'T HAVE DETAILED
RADAR IN REMOTE AREAS,

SO THE FOURTH OFFICER HAS
TO REPORT THEIR POSITION.

YEAH, PRINCE RUPERT
TRAFFIC, QUEEN OF THE NORTH.

JUST APPROACHING
SAINTY POINT, OVER.

WHEN THE
FERRY REACHES SAINTY POINT,

IT'LL HAVE TO MAKE A SLIGHT
COURSE ADJUSTMENT TO PORT.

AFTER THAT, THERE'S A
LONG STRAIGHT STRETCH

BEFORE THE NEXT TURN.

YOU HAVE FOUR
OR FIVE CHANNELS,

ALL CONVERGING IN THIS ONE AREA,

SO IT'S A LITTLE BIT
OF AN AREA OF CONCERN.

THIS IS WHY VESSEL
TRAFFIC SERVICES

ARE KEEPING A VERY CLOSE
EYE ON WHAT VESSELS

ARE COMING AND GOING.

QUEEN
OF THE NORTH,

PRINCE RUPERT TRAFFIC, ROGER.

YOU MAY SEE TUG CASTLE LAKE,

THEY'RE RUNNING SLOW WITH
23 SECTIONS OF LOGS, OVER.

THE TRAFFIC
CONTROLLER WARNS THEM

THERE'S A TUGBOAT
IN A NEARBY CHANNEL.

THE CREW WILL HAVE
TO KEEP A LOOK OUT.

IT'S ABOUT 20 MINUTES
PAST MIDNIGHT.

EVERYTHING SEEMS ROUTINE.

BUT, IT'S NOT.

OH NO.

SOMEHOW, THE QUEEN
OF THE NORTH HAS HIT ROCK.

I KNEW THAT WE
HAD GONE AGROUND,

AND I KNEW THE DAMAGE
MUST HAVE BEEN BAD.

WHAT'S GOING ON?

SECOND
OFFICER HILTON

RACES BACK TO THE BRIDGE.

THE THROTTLES ARE AT FULL AHEAD,

SO HE PULLS THEM INTO REVERSE,

BUT THERE'S NO EFFECT.

ALL LARGE SHIPS
ARE ABOUT MOMENTUM,

AND THE FASTER THAT
LARGE MASS IS MOVING,

THE MORE DAMAGE IS
GONNA BE INFLICTED

IF THERE'S AN ACCIDENT.

IT WAS JUST BANG,
BANG, BANG, BANG, AS IT HIT.

THE SHIP SLAMS
INTO ROCK, AGAIN AND AGAIN,

RIPPING ITS HULL OPEN.

THE ALARM
BELLS WERE RINGING,

THE MATES ARE ALL RUNNING
FORWARD TO GET TO THE BRIDGE.

BELOWDECKS,
THE SHIP

IS RAPIDLY FILLING WITH WATER.

THE DAMAGE WAS SEVERE

AND IT WAS INTENSIVE
AND IT WAS FAST.

BRIDGE, ENGINE ROOM.

WE'RE TAKING ON WATER.

LOTS OF WATER.

ICY SEAWATER FLOODS
INTO LYNN CLOUTIER'S CABIN.

SHE KNOWS SHE HAS TO GET OUT.

A BIG CRASH CAME DOWN,MY STEEL LOCKER CAME DOWN

AND BLOCKED MY DOORWAY.

THE HEAVY
LOCKER HAS SEALED OFF

CLOUTIER'S ONLY ESCAPE ROUTE.

I THOUGHT THAT THAT
LAST HIT, WE HIT THE BOTTOM

OF THE OCEAN, BECAUSE IT
SOUNDED LIKE IT SETTLED.

PLEASE, SOMEBODY
HELP ME, HELP ME,

I CAN'T GET OUT.

AND THEN I THOUGHT, THAT'S IT.

WE'RE ALL GOING TO DIE.

THE PASSENGER
FERRY QUEEN OF THE NORTH

IS ADRIFT AND RAPIDLY
TAKING ON WATER.

THE BRIDGE CREW IS
STRUGGLING TO GET A HANDLE

ON THE EMERGENCY, AND
CAPTAIN HENTHORNE REALIZES

HE NEEDS TO PREPARE
FOR THE WORST.

I COULD SEE MY CHESTMOVING IN AND OUT

WITH EVERY BEAT OF THE HEART.

I LITERALLY THOUGHT THAT I
WOULD NOT BE ABLE TO SPEAK,

BUT I PICKED UP THE MICROPHONE

AND ANNOUNCED ALL
PASSENGERS AND CREW

TO COME UP TO DECK SEVEN.

MUSTER STATIONS,
MUSTER STATIONS.

PROCEED TO THE LIFEBOAT
STATIONS ON DECK SEVEN.

THIS IS NO DRILL.

-WHAT'S GOING ON?
-MA'AM,

YOU'RE GONNA HAVE TO LEAVE
THAT PURSE HERE, PLEASE.

IS THIS SERIOUS,
IS THIS A DRILL?

MUSTER STATION, PLEASE.

DECK SEVEN, PLEASE LISTEN TO
THE CAPTAIN'S INSTRUCTIONS.

I WAS
ABSOLUTELY PANICKED.

MY HUSBAND WAS VERY
CALM, BUT I WAS PANICKED.

I THOUGHT WE WEREACTUALLY, HAD JUST RUN AGROUND.

THAT'S WHY, PROBABLY,
MAYBE WHY I STAYED SO CALM,

BECAUSE THERE'S NO PANIC, THIS
BOAT IS JUST SITTING HERE.

TRAFFIC, THIS IS
QUEEN OF THE NORTH.

QUEEN OF THE NORTH,
QUEEN OF THE NORTH.

WE HAVE RUN AGROUND
SOUTH OF SAINTY POINT.

STANDBY FOR POSITION.

THE SECOND
OFFICER RADIOS FOR HELP.

HE NEEDS TO GIVE CONTROLLERS

THE EXACT LOCATION OF THE SHIP.

Hilton: 53, 19, 29, 113, 29, 37.

THIS CAN'T BE RIGHT.

THE COORDINATES

DON'T MAKE SENSE
TO THE CONTROLLER.

QUEEN OF THENORTH, SAY AGAIN YOUR POSITION?

BELOWDECKS.

SOMEBODY PLEASE HELP.

LYNN
CLOUTIER'S CABIN

IS STILL FILLING WITH WATER.

HELP ME, PLEASE,

AND SHE HASN'T
BEEN ABLE TO BUDGE

THE LOCKER BLOCKING HER DOOR.

THIS IS CRAZY,
AND WHY THIS HAPPENNED?

SOMEBODY PLEASE,
SOMEBODY PLEASE,

I CAN'T GET OUT.

QUEEN OF THENORTH, SAY AGAIN YOUR POSITION?

Narrator: IN THE CHAOS--Third Officer: OUR POSITION IS--

THE CREW
TRIES THREE TIMES

TO COMMUNICATE THEIRCOORDINATES TO TRAFFIC CONTROL.

WHAT'S
THE OTHER PART OF THAT?

-13 WEST.
-13 WEST.

WITHOUT SUCCESS.

QUEEN OF THENORTH, THE POSITION YOU GAVE ME

IS NOT CORRECT, IT PLACES
YOU IN HECATE STRAIT.

WHAT IS YOUR POSITION?

SOUTH END
OF SAINTY POINT.

HENTHORNE
GIVES HIS BEST ESTIMATE

SO RESCUERS CAN START
SEARCHING FOR THEM.

OUR LIST
IS INCREASING.

SEND ASSISTANCE IMMEDIATELY.

ROGER,

WE'LL PUT OUT A BROADCAST
ON YOUR BEHALF.

THE NEAREST
COAST GUARD VESSEL

IS AN HOUR AND A HALF AWAY.

MAYDAY RELAY,

MAYDAY RELAY, MAYDAY RELAY.

ALL STATIONS, THIS IS PRINCE
RUPERT COAST GUARD RADIO.

TRAFFIC PUTS
A CALL OUT TO ANY VESSEL

THAT MIGHT BE CLOSER THAN THAT.

THE PEOPLE OF THE
GITGA'AT FIRST NATION

WASTE NO TIME IN RESPONDING.

THEIR REMOTE VILLAGE
OF HARTLEY BAY

MAY BE FAR FROM EVERYTHING,
BUT IT'S JUST 20 MINUTES

FROM THE QUEEN OF THE NORTH.

THE RADIO IS A WHOLE
PART OF OUR LIFE,

AND THAT'S THE QUICKEST WAY
WE CAN GET A HOLD OF ANYBODY

IN ANY KIND OF EMERGENCY.

THE GITGA'AT

IMMEDIATELY SCRAMBLE
THEIR FISHING FLEET.

TIME IS RUNNING OUT.

THE QUEEN OF THE NORTH IS
STEADILY SINKING LOWER.

THE WATER LEVEL
IS NOW HIGH ENOUGH

TO START FLOODING IN
OVER THE VEHICLE DECK.

COPY THAT.

IT'S ABOVE THE RUBBING STRAKE.

THE RUBBING STRAKE
IS A BAND OF STEEL

THAT RUNS ALL THE
WAY AROUND THE SHIP.

IT'S LIKE A BIG BUMPER.

OKAY, TIME TO GO.

ONCE THAT'S BELOW
THE WATERLINE,

THAT SHIP IS DOOMED TO SINK.

COMMENCE EVACUATION.

THERE IS NOTHING
THAT'S GONNA SAVE IT.

I NEED CONFIRMATION WHEN
ALL THE CABINS HAVE CLEARED.

AND I NEED A HEADCOUNT.

THE CREW
CHECKS THE PASSENGER CABINS

TO MAKE SURE EVERYONE IS OUT.

HELLO, IS THERE
ANYBODY HERE?

YOU DON'T KNOW HOW
MUCH TIME YOU HAVE.

YOU HAVE NO IDEA WHAT'S
GONNA HAPPEN NEXT,

EXCEPT THAT I KNEW THAT
THE SHIP WAS GONNA SINK.

NO!

AND THERE WAS
NOTHING ELSE, NO NOISE,

EXCEPT I CAN HEAR WATER RUNNING.

BELOWDECKS,
CLOUTIER, STILL

HOPELESSLY TRAPPED

IS STARTING TO SUSPECT THERE'S
NO ONE COMING TO HELP HER.

IT'S FUNNY WHEN YOUTHINK YOU'RE NOT GONNA MAKE IT,

YOUR HEAD JUST GO, GO, GO,

AND YOU'RE THINKING OF YOUR
KIDS AND YOUR GRANDKIDS

AND YOU DON'T THINK YOU'RE
GONNA SEE THEM ANYMORE.

I HAVE TO TRY TO GET OUTTA HERE.

FOR
HER GRANDCHILDREN,

CLOUTIER DECIDES TO TRY AGAIN.

I WORKED MYSELF TO
THE EDGE OF THE LOCKER

TO GET TO THE BACK OF THE
WALL SO I COULD LIFT IT.

I SCREAMED AND TRIED TO
PUSH AS HARD AS I COULD.

AND IT FINALLY WENT SIDEWAYS.

CLOUTIER IS FREE.

HERE YOU GO.

HERE YOU GO, KEEP
MOVING, KEEP MOVING.

ONE RAFT AFTER
ANOTHER WAS LAUNCHED,

LIFEBOAT WAS LAUNCHED.

ALL RIGHT, TAKEYOUR LIFE JACKETS, KEEP MOVING.

AS THE
SITUATION DETERIORATES,

EFFORTS SHIFT FROM
PREPARING TO ABANDON SHIP

TO ACTUALLY GETTING
101 PASSENGERS AND CREW

INTO LIFEBOATS AS
QUICKLY AS POSSIBLE.

GO, KEEP MOVING,
KEEP MOVING.

LYNN, ARE YOU OKAY?
YEAH, I THINK SO.

ALL RIGHT, TAKE
A LIFE JACKET.

LET'S GO TO
THE LIFEBOATS.

BY THIS TIME, THE
SHIP HAD SUNK QUITE A WAYS.

LET'S GET EVERYBODYIN THE LIFEBOATS, LET'S GO.

CAPTAIN HENTHORNE

ISN'T READY TO LEAVE YET.

ANYBODY HERE?

HE CHECKS ONCE MORE

TO SEE IF ANYONE'S
BEEN LEFT BEHIND.

RIGHT DOWN TO
THE VERY END,

WHEN I CLIMBED DOWN THE LADDER,

I BELIEVED THAT WE HAD
EVACUATED EVERYBODY.

LESS THAN AN HOUR

AFTER STRIKING A ROCKY ISLAND,

THE QUEEN OF THE
NORTH IS GOING DOWN.

SHE'S DRIFTED INTO A
DEEPER PART OF THE CHANNEL,

AND THERE'S NOTHING
THE PASSENGERS

AND CREW CAN DO
BUT WATCH AND WAIT.

WHERE THE RAFTS WEREALREADY LASHED TOGETHER,

AND WE COULD SEE THE
SHIP SINKING LOWER

LOWER AND LOWER

JILL
LAWRENCE IS ALONE,

SEPARATED FROM
HER HUSBAND, RYAN.

RYAN INSISTED I GET
ON THE FIRST LIFEBOAT.

HE SAID, "YOU GO, I'LL BE FINE."

I REMEMBER HOLDING
ONTO EACH PERSON

ON EITHER SIDE OF ME,
LIKE HOLDING THEIR HANDS.

I HAD NO IDEA WHO
THEY WERE OR ANYTHING,

JUST FOR CONTACT WITH SOMEONE.

WE ALL GOT OFF THE
BOAT RELATIVELY QUICKLY,

BUT I WAS SITTING THERE
GETTING MORE AND MORE NERVOUS.

OKAY DOUBLE CHECK
THAT HEADCOUNT, ASAP.

THE
EVACUEES ARE ADRIFT,

NEARLY 60 MILES FROM ANY CITY,

AND THE COAST GUARD
IS STILL AN HOUR AWAY.

THERE WERE PEOPLE
WHO NEEDED MEDICATION,

AND PEOPLE WERE GETTING
WET, AND THEY'RE COLD.

BUT IN THE
DISTANCE, THE SOUND OF RESCUE.

THE BOATS FROM THE GITGA'AT
FIRST NATION HAVE ARRIVED,

LED BY EDWARD ROBINSON.

WE'VE BEEN MARINERS
ALL OUR LIFE,

SO WE JUST WANTED
TO GET OUT THERE

AND HELP IN ANY WAY WE COULD.

I THINK IT WAS ABOUT FIVE
MINUTES AFTER WE ARRIVED,

THEN SHE WAS GOING RIGHT UNDER.

THE SHIP'S
FINAL MOMENT HAS COME.

IT WAS REALLY
SAD TO SEE.

YOU CAN HEAR THE DISHES,

WHEN THEY CRASH, AND
IT SUNK REALLY FAST.

THERE SHE GOES.

IT'S, A BEAUTIFUL
SHIP IS GOING.

TO ME, IT SEEMED LIKEMORE OF A SALUTE, AS SHE LEFT.

SOMEONE YELLED
OUT, "IT'S GONE!"

IT JUST WENT DOWN
LIKE THE TITANIC.

EVERYBODY JUST SAT
THERE REALLY SILENTLY,

BECAUSE YOU COULDN'T BELIEVE
THAT IT ACTUALLY HAD SUNK.

THE GITGA'AT
START FERRYING SURVIVORS

TO LAND IN THEIR FISHING BOATS.

THE COAST GUARD
ARRIVES TO HELP TOO,

BUT IT'S STILL HOURS BEFORE
LOVED ONES ARE REUNITED.

JILL!

IT WAS PRETTY EMOTIONAL
WHEN SHE SHOWED UP, YEAH.

IT WAS REALLY REALLY
GOOD TO SEE HER.

THE
PASSENGERS AND CREW

BECOME GUESTS OF HARTLEY
BAY, A VILLAGE OF 200 PEOPLE.

THE PEOPLE OF HARTLEYBAY WERE JUST AMAZING.

I'M SURE EVERY HOUSE
BROUGHT CLOTHES AND FOOD.

EVERYBODY IN THEVILLAGE TOOK THEIR CELLPHONE OUT

AND SPREAD THEM OUT ON THE TABLE

FOR PEOPLE TO USE SO THEY
COULD CALL THEIR FAMILIES

AND LET THEM KNOW
THEY WERE SAFE,

IT WAS SUPERB, WHAT THEY DID.

BUT
SOMETHING IS WEIGHING

ON THE CAPTAIN'S MIND.

THE QUEEN OF THE NORTH DIDN'T
KEEP A DETAILED MANIFEST.

HE ONLY HAS THE TOTAL NUMBER

OF CREW AND PASSENGERS
ONBOARD, 101.

HENTHORNE IS SOON STRUGGLING

TO CONFIRM THAT
EVERYONE ESCAPED.

I NEED ANOTHER
HEADCOUNT RIGHT AWAY, PLEASE.

WE WERE COUNTING ALL THE TIME.

AND WE KEPT GETTING
DIFFERENT TOTALS.

SOMETIMES MORE THAN WE
WERE SUPPOSED TO HAVE,

SOMETIMES FEWER THAN WHAT
WE WERE SUPPOSED TO HAVE.

QUEEN OF THE
NORTH, GOT IT.

THREE
TIME ZONES TO THE EAST,

IN GATINEAU, QUEBEC--
GIL ISLAND.

TRANSPORTATION
SAFETY BOARD MANAGER

OF MARINE INVESTIGATIONS, KEN
POTTER, HAS THE SAME QUESTION.

I GOT THE CALL AS
MANAGER AT ABOUT,

IT MUST HAVE BEEN ABOUT 3:30A.M., 4:00 A.M. IN THE MORNING,

SAYING THE QUEEN OF
THE NORTH HAD SUNK.

AND INITIALLY, WE WERE ASKING
HOW MANY PASSENGERS ONBOARD.

HOW MANY?

HOW SURE ARE YOU
OF THESE NUMBERS?

WHEN WE QUERIED
LATER IN THE MORNING,

WE WERE ACTUALLY GETTING
DIFFERENT NUMBERS BACK.

AT FIRST 102, AND
THEN 104, THEN 98,

AND IT BECAME READILY
APPARENT AT THAT POINT

THAT BC FERRIES DID NOT KNOW

HOW MANY PEOPLE WERE
ACTUALLY ON THIS VESSEL.

GET ME
SOME FIRM NUMBERS.

IT TOOK SOME TIME,
BUT THE COMPANY WAS ABLE

TO COME UP WITH A LIST
OF EVERYONE ONBOARD.

WE WERE CHECKING OFF
AGAINST THAT LIST,

AND IT WAS ESTABLISHED THAT
WE HAD A COUNT OF 99 ONLY.

TWO
PASSENGERS, GERALD FOISY,

AND SHIRLEY ROSETTE,
ARE NEVER FOUND.

THEY ARE PRESUMED TO HAVE
GONE DOWN WITH THE SHIP.

MY MOTHER AND
MY SISTER AND I

WERE JUST VERY LOST, IN A SENSE.

THERE WERE SO MANY
UNANSWERED QUESTIONS.

IT WAS JUST A VERY
DIFFICULT TIME

FOR OUR WHOLE FAMILY,

BOTH MY DAD'S FAMILY,
AS WELL AS SHIRLEY'S,

AND I THINK WITH ME BEING
SO YOUNG AT THE TIME,

I COULDN'T QUITE
WRAP MY HEAD AROUND

THE IDEA THAT HE HAD
ACTUALLY PASSED AWAY.

A FATAL ACCIDENT

ON THE SECOND
LARGEST FERRY SYSTEM

IN THE WORLD DEMANDS
A MAJOR INVESTIGATION.

HEADING THE TEAM IN THE FIELD

WILL BE SENIOR INVESTIGATOR
RAYMOND MATHEW.

HEY KEN, GOOD
TO SEE YOU.

RAYMOND, GREAT TO
HAVE YOU ONBOARD.

THANK YOU.

LET ME SHOW YOU
WHAT WE'VE GOT.

OKAY.

RAYMOND MATHEW IS ONE
OF THE MOST UPRIGHT PEOPLE

I'VE EVER KNOWN, HE'S
ABSOLUTELY DEDICATED

AND DOGGED WHEN IT COMES
TO FOLLOWING UP LEADS.

THE KEY
QUESTION IS HOW THE FERRY

ENDED UP WHERE IT DID, STRIKINGTHE ROCKS AT GIL ISLAND.

HOW ON EARTH DID THEY
GET SO FAR OFF COURSE?

WHAT WAS THE
WEATHER LIKE?

WHAT WAS THE VISIBILITY LIKE?

HOW MANY SHIPS WERE IN THE AREA?

AND WHAT CREW WERE
ON THE BRIDGE?

THE QUEEN OF THE
NORTH HIT AN ISLAND,

AT NEARLY FULL
SPEED OF 17 KNOTS.

YOU HAVE TO ASK YOURSELF,
HOW COULD YOU HIT AN ISLAND?

TWO PEOPLE DIED, RIGHT?

SO I JUST WANTED TO
FIND OUT WHAT HAPPENED.

THERE SHE GOES.

WHAT'S GOING ON?

INVESTIGATORS
FACE AN ENORMOUS CHALLENGE

IN DETERMINING WHAT
CAUSED THE LOSS

OF THE QUEEN OF THE NORTH.

BRIDGE, ENGINE ROOM.

WE'RE TAKING ON WATER.

IT DOESN'T
CARRY A BLACK BOX

VOYAGE DATA RECORDER,
WHICH WOULD HAVE CAPTURED

NAVIGATIONAL DATA AND
CONVERSATIONS ON THE BRIDGE.

SEND
ASSISTANCE IMMEDIATELY.

SO WHEN IT SANK,

ITS SECRETS SANK WITH IT.

WE'RE AT
BAKER AT THIS TIME,

ETA PITT ISLAND
LIGHT, 22:35, OVER.

THE SHIP'S RADIO
COMMUNICATIONS, HOWEVER,

WERE RECORDED BY
MARINE TRAFFIC CONTROL.

TRAFFIC, WE'RE
AT PITT ISLAND LIGHT,

ETA SAINTY POINT, 23:20, OVER.

QUEEN OF THE NORTH,

PRINCE RUPERT TRAFFIC, ROGER.

THEY ONLY KEEPTHEIR RECORDINGS A SHORT WHILE.

INVESTIGATOR RAYMOND
MATHEW HAS TO ACT FAST.

THE FIRST PEOPLE THAT
I SPOKE TO THAT NIGHT

WAS MARINE TRAFFIC
IN PRINCE RUPERT,

AND TELL THEM TO HOLD ALL
THE INFORMATION FOR US,

ALL CONVERSATIONS, ALL TRACKS,

SO THAT IT WASN'T OVERWRITTEN.

MATHEW'S
QUICK THINKING

HAS GIVEN THE TSB THE ONLY
HARD EVIDENCE THEY'VE GOT.

QUEEN OF THE NORTH,

TRAFFIC, GO AHEAD.

BRIEF GLIMPSES
INTO THE FERRY'S FINAL VOYAGE.

YEAH, PRINCE
RUPERT TRAFFIC,

QUEEN OF THE NORTH, JUSTAPPROACHING SAINTY POINT, OVER.

NOTHING OUT OF
THE ORDINARY THERE.

19 MINUTES
OF RADIO SILENCE FOLLOWS,

AND BY THE TIME OF THE
VERY NEXT RADIO CALL.

TRAFFIC, THIS
IS QUEEN OF THE NORTH.

CHAOS HAS BROKEN OUT.

WE HAVE RUN AGROUND
SOUTH OF SAINTY POINT.

STANDBY FOR POSITION.

53, 19, 29, 113, 29, 37.

INVESTIGATORS
HEAR THE CREW

STRUGGLING TO GIVE
THEIR LOCATION.

THOSE COORDINATES
ARE NOT RIGHT.

QUEEN OF THENORTH, THE POSITION YOU GAVE ME

IS NOT CORRECT, IT PLACES
YOU IN HECATE STRAIT.

WHAT IS YOUR POSITION?

THERE'S SOME
OBVIOUS CONFUSION.

THE CHAOS AND
THE PANIC OF THE ACCIDENT

PROBABLY PLAYED A ROLE.

OUR
POSITION IS 29--

BUT THE CREW
WHO WERE OPERATING THE SHIP

SHOULD HAVE KNOWN THEIR
POSITION AT ALL TIMES.

-13 WEST.
-13 WEST.

ON THE QUEEN OF
THE NORTH, THEY HAD

THE MOST MODERN EQUIPMENT TOLET YOU KNOW OF ALL THE DANGERS

THAT ARE COMING YOUR WAY.

THEY HAVE A GPS, GLOBAL
POSITIONING SYSTEM,

AND THE ELECTRONIC CHART
DISPLAY SYSTEM, THE ECS.

THE ELECTRONIC
CHART SYSTEM, OR ECS,

SHOULD HAVE SHOWN THE
CREW THEIR EXACT POSITION

THROUGHOUT THE VOYAGE.

SO HOW DID THE
SHIP GO OFF COURSE?

OH NO!

STEER, ONE-OH-NINE!

INVESTIGATORS

TURN THEIR ATTENTION
TO THE CREW MEMBERS.

THANK YOU FOR COMING IN.

ESPECIALLY
THE TWO WHO WERE ALONE

ON THE BRIDGE DURING THOSE
LAST CRITICAL MOMENTS

BEFORE THE ACCIDENT.
RELAX.

AND JUST TELL ME WHAT
HAPPENED, IN YOUR OWN WORDS.

DURING INCIDENTS
AND ACCIDENTS,

PEOPLE HAVE A TENDENCY TO
HIDE INFORMATION, RIGHT?

WHENEVER YOU'RE READY.

FOR SOME OF THEM, IT'S PANIC,

SO YOU HAVE TO PUT THEM
FIRST INTO THAT COMFORT ZONE.

I WAS A BIT TIRED, BUT ITHOUGHT EVERYTHING WAS FINE,

UNTIL WE SAW THE TREES.

INVESTIGATORS
REVIEW THE CREW'S RECORDS.

QUARTERMASTER BRIKER
HAD BEEN OFF SICK

FOR A FEW DAYS BEFORE RETURNINGTO WORK THE NIGHT SHIFT.

NIGHT SHIFTS
ARE NEVER EASY.

BARRY
STRAUCH IS AN EXPERT

ON HUMAN FACTORS IN
TRANSPORTATION ACCIDENTS.

FATIGUE HAS BEEN SHOWNTO HAVE CONSIDERABLE EFFECT

ON COGNITIVE PERFORMANCE.

SHE COULD HAVE
BEEN TIRED.

IT DEGRADES OUR
ABILITY TO BE AT WORK,

TO CONCENTRATE ON THINGS,
TO FOCUS, AND THE THING

ABOUT FATIGUE IS THAT YOUDON'T HAVE TO BE FALLING ASLEEP

TO BE SUBJECT TO FATIGUE.

THE POSSIBILITY
THE QUARTERMASTER WAS FATIGUED

IS WORRISOME, BUT IT
CAN'T BE THE WHOLE STORY.

IT WASN'T HER JOB TO
DECIDE WHEN TO TURN.

THAT WAS FOURTH
OFFICER LILGERT'S JOB.

THERE'S A SAYING IN THEACCIDENT INVESTIGATION FIELD

THAT HUMAN FACTORS, NOT
HUMAN ERROR, HUMAN FACTORS,

IS INVOLVED IN 80% OF ALL
ACCIDENTS THAT ARE OUT THERE.

I DON'T BELIEVE THAT.

PLEASE, HAVE A SEAT.

I BELIEVE THEY'RE
INVOLVED IN 100%,

BECAUSE HUMAN
BEINGS DESIGN SHIPS,

THEY BUILD SHIPS,
THEY OPERATE SHIPS.

FOURTH
OFFICER LILGERT

TELLS INVESTIGATORS THEYCHANGED COURSE AT SAINTY POINT,

JUST LIKE THEY WERE SUPPOSED TO.

YEAH, THAT'S CORRECT.

AS HE RECALLS,
IT WAS ALL BY THE BOOK.

-STEER ONE-ZERO-NINE.
-STEER ONE-ZERO-NINE.

ONE-ZERO-NINE.

NEVERTHELESS,

SOMEHOW THE FERRY ENDED
UP FAR OFF COURSE.

WE WERE LOOKING AT
THE COURSE CHANGES

THAT WERE NECESSARY,
AND WE REALIZED

THAT THE ACTUAL
TRACK OF THE VESSEL

LED DIRECTLY TO WHERE
IT STRUCK THE ISLAND.

IN
OTHER WORDS, IT LOOKS

LIKE THE SHIP TRAVELED
IN A STRAIGHT LINE

UNTIL IT HIT GIL ISLAND,
INSTEAD OF TURNING

AT SAINTY POINT AS PLANNED.

SO CAN YOU
EXPLAIN THAT TO ME?

I DON'T UNDERSTAND
IT EITHER.

NONE OF THE CREW

CAN OFFER A SATISFYING EXPLANATION.

THE FIRST THOUGHT
THAT CAME TO ME

WAS THEY HAD TWO RADARS
AND THE ECS SYSTEM.

WHAT COULD HAVE MALFUNCTIONED?

INVESTIGATORS COMBED

THROUGH THE SHIP'S RECORDS,
LOOKING FOR ANY SIGN

OF AN EQUIPMENT PROBLEM THAT
MIGHT EXPLAIN THE DISASTER.

HEY, LOOK AT THIS.

THE SHIP JUST
HAD A COMPLETE OVERHAUL,

INCLUDING THE ADDITION
OF A NEW AUTOPILOT.

THE AUTOPILOT
INSTALLATION THAT WE DID

DURING THE REFIT DID
CHANGE SOME ASPECTS

OF THE OPERATION
OF THE AUTOPILOT,

BUT WHENEVER WE CHANGE
ANYTHING LIKE THAT,

THE CREW ARE BRIEFED
BY THE TECHNICIANS

ON THE CHANGE OF PROCEDURE.

Henthorne: SWITCH TO AUTOPILOT.Hilton: SWITCHING TO AUTOPILOT.

BUT THE
COMPANY DID PROVIDE TRAINING

ON THE NEW SYSTEM, AND
THE CREW HAD BEEN SAILING

FOR SIX DAYS WITH NO HICCUPS.

THE RADARS, THE ALARMS,THE STEERING SYSTEMS

IS ALL CHECK, AND
THERE WAS NO COMPLAINT

OF ANY OF THE EQUIPMENT MALFUNCTIONING.

IF NONE OF
THE EQUIPMENT FAILED.

ENJOY YOUR BREAK.

SOMETHING ELSE

MUST HAVE GONE WRONG ON
THE BRIDGE THAT NIGHT.

THE NARRATIVE OF THE
NIGHT FROM THE FOURTH OFFICER

AND THE QUARTERMASTER IS THAT
THEY WERE WATCHING THE RADAR,

THEY WERE DOING ALL THE THINGS

THEY WERE SUPPOSED TO BE DOING,

INCLUDING AN
ALTERATION OF COURSE.

SO IF ALL THESE THINGS ARE TRUE,

HOW COULD YOU STILL
HIT AN ISLAND?

OH NO!

STEER, ONE-OH-NINE!
OH!

INVESTIGATORS
NEED TO PROVE FOR SURE

WHETHER THE BRIDGE CREW INPUT

THE TURN AT SAINTY POINT OR NOT.

WHAT'S GOING ON?

WAS THE
FERRY'S GROUNDING

A FAILURE OF THE
SHIP OR THE CREW?

THE TSB NOW HAVE
CONFLICTING EVIDENCE.

THEY NEED DATA, THEY NEED
REALLY FIRM HARD DATA,

BEYOND PEOPLE'S ACCOUNTS.

BUT IT'S ON THE BOTTOM.

IN THEIR
SEARCH FOR ANSWERS,

INVESTIGATORS ARE FORCED
TO TAKE EXTREME MEASURES.

THIS
UNDERBRIDGE RIGHT HERE.

THEY DECIDE TO SEND

A REMOTELY OPERATED
UNDERWATER VEHICLE

1,400 FEET DOWN TO TRY
AND RECOVER THE ECS,

OR ELECTRONIC CHART SYSTEM.

ITS DATA COULD CRACK THE
CASE, IF IT'S INTACT.

IT IS CRITICAL
WE GET THIS.

THE
ECS IS HARD MOUNTED

INSIDE THE SHIP'S BRIDGE.

AN ECS IS BY AND
LARGE JUST A PC,

AND ESSENTIALLY, THAT'S
WHAT WE ARE DEALING WITH.

IT'S
NOT SHOCK PROOF.

WE HAVE TO GO IN
THROUGH THE WINDOW.

OR WATERPROOF.

THE ECS WAS VERY
CRUCIAL, BECAUSE WITHOUT THAT,

THERE WAS NO WAY FOR US TO PROVE

WHAT WAS THE TRUTH
AND WHAT WASN'T.

INVESTIGATOR
RAYMOND MATHEW

DIRECTS AN ROV
FROM A SUPPORT SHIP

FLOATING HIGH ABOVE THE WRECK

OF THE QUEEN OF THE NORTH.

KEEP GOING, WE NEED
TO GET TO THE BRIDGE.

THEY'RE
TRYING TO RETRIEVE

THE SUNKEN FERRY'S
NAVIGATION COMPUTER,

THE ELECTRONIC CHART
SYSTEM, OR ECS.

WHAT THE TRANSPORTATION
SAFETY BOARD NEEDS

IS THEY NEED TO GET
ACCESS TO THE ECS SYSTEM,

'CAUSE THAT'S THE TRACK,

THAT'S THE ACTUAL
TRACK OF THE VESSEL.

THE ECS
SHOULD HAVE RECORDED

EVERY MOVE THE SHIP MADE.

HERE WE GO.

IT'S UNDER 1,400
FEET OF WATER,

WHAT ARE THE CHANCES OF
THAT DATA BEING INTACT?

THEY LOCATE
THE SHIP, SITTING UPRIGHT

IN THE SILT MORE THAN A
QUARTER MILE BELOW THE WAVES.

THEY NEED A WAY IN.

SHIP'S BRIDGE WINDOWS
ARE MADE OF ARMOR GLASS,

ESSENTIALLY, TO STOP WAVES
AND THAT SORT OF THING

FROM PENETRATING THE
BRIDGE IN HEAVY SEA,

BUT WE NEEDED TO REACH IN
AND PULL OUT THAT COMPUTER.

SOMEHOW, THEY'VE GOT

TO BREAK THROUGH THOSE WINDOWS.

GIVE IT ALL YOU'VE GOT.

IN THE END, WE USED A,WHAT'S CALLED A CHIPPING HAMMER.

IT'S A THREE DOLLAR HAMMER
THAT ONE OF THE DECKHANDS

ON THE SHIP SAID, "WELL,
WHY DON'T WE TRY THIS?"

THE UNLIKELY
TOOL GETS THEM INSIDE,

BUT THE DELICATE COMPUTER
STILL HAS TO SURVIVE

THE SLOW TRIP TO THE SURFACE.

WHEN WE BROUGHT THE ECSUP THROUGH THE WINDOW,

AT ONE POINT, THE
OPERATOR SAID, "LOOK,

"I HAVE TO REST IT ON THE
WINDOWSILL FOR A LITTLE BIT."

I WAS PRETTY SCARED.

IF YOU REMOVE ANYTHING
ELECTRONIC FROM SALTWATER

AND EXPOSE IT TO
AIR, IT IMMEDIATELY

STARTS TO DETERIORATE

SO IN THIS CASE, OUR
ENGINEERS WERE GIVING US

PROBABLY LESS THAN 50% CHANCE.

THE
MOMENT THE COMPUTER

COMES OUT OF THE WATER,
THE CLOCK STARTS TICKING.

TECHNICIANS MUST
WORK QUICKLY TO TRY

AND BRING THE HARD
DRIVE BACK TO LIFE.

THE ENGINEERS THAT
WE WERE WORKING WITH

HAD CHANGED THE
BEARINGS ON THE DRIVE,

BASICALLY OVERHAULED IT, ANDTHEN IMMEDIATELY DOWNLOADED IT.

THE HARD DRIVE
SURVIVES JUST LONG ENOUGH

TO GIVE UP THE DATA THEY NEED.

AND THEN, APPARENTLY
THE HARD DRIVE, IT FRIED.

WITH
THE DATA IN HAND,

THE TEAM SHOULD BE
ABLE TO RECREATE

THE PATH THE SHIP FOLLOWED.

LOW TIDE WAS 23:32.

THAT FILE THAT WE TOOK OFF
THE ELECTRONIC CHART SYSTEM

WAS PLUGGED DIRECTLY
INTO THE SIMULATOR.

THE ONLY THING
THAT WOULD HAVE HAD

TO HAVE BEEN MANUALLY
INPUTTED WAS WEATHER.

AIR TEMPERATURE WAS
SEVEN DEGREES CELSIUS.

WE RECREATED THE
WIND AND ALL THAT STUFF

TO SEE WHAT THE QUEEN OF
THE NORTH WOULD HAVE SEEN.

WE HAD TO FIND THE TRUTH
WHETHER THE ALTERATION

WAS MADE AT SAINTY POINT OR NOT.

OKAY, LET'S SEE
WHAT WE GOT.

I DIDN'T KNOW WHAT
WE WERE GOING TO FIND

TILL THE MOMENT WE
DID THE PLAYBACK.

PRINCE RUPERT
TRAFFIC, QUEEN OF THE NORTH.

THE
ELECTRONIC CHART SYSTEM

HAS CAPTURED THE
SHIP'S POSITION,

AND EVERY TURN IT MADE
THROUGHOUT THE VOYAGE.

QUEEN OF THE NORTH.

TRAFFIC, GO AHEAD.

INVESTIGATORS
CHECK THAT INFORMATION

AGAINST THE CREW'S
RADIO CALLS TO SHORE.

YEAH, PRINCE RUPERT
TRAFFIC, QUEEN OF THE NORTH,

JUST APPROACHING
SAINTY POINT, OVER.

THAT'S ODD.

THEY
NOTICE SOMETHING UNUSUAL

ABOUT THE TIMMING

HE CALLED THAT TURN IN
ABOUT THREE MINUTES EARLY.

COURSE ADJUSTMENTS
ARE USUALLY CALLED IN

ONCE THE SHIP IS IN POSITION,

BUT THE FOURTH
OFFICER MADE HIS CALL

BEFORE THE SHIP GOT
TO SAINTY POINT.

HERE COMES THE TURN.

THE SHIP STEAMS
STRAIGHT PAST THE TURN.

SO AS THEY CAME
TO SAINTY POINT,

THEY WERE SUPPOSED TO
ALTER COURSE TO PORT,

AND THAT ALTERATION
WAS NOT MADE.

I GUESS WE GOT
OUR PROOF.

NOBODY, NO
PROFESSIONAL MARINER,

PLANS ON BEING IN AN ACCIDENT,
THEY DO JUST THE OPPOSITE.

THEY INTEND TO OPERATE
SAFELY AND PROFESSIONALLY.

INVESTIGATORS SUSPECT

THAT BECAUSE LILGERT CALLED
IN THE COURSE CORRECTION

THREE MINUTES EARLY,
HE GAVE HIMSELF TIME

TO FORGET TO ACTUALLY
MAKE THE TURN.

IT IS QUITE
POSSIBLE THE SOMEBODY

COULD SAY THEY'RE
GONNA DO SOMETHING

AND THEN FORGET THAT
THEY DIDN'T DO IT.

ALMOST 14 MINUTES
AFTER MISSING THAT TURN--

OH NO!

WHEN LILGERT REALIZEDTHEY WERE ABOUT TO CRASH.

-STEER, ONE-OH-NINE.
-WHAT?

ANOTHER
CRITICAL MISTAKE.

SWITCH TO
HAND STEERING.

STANDARDPROCEDURES WENT OUT THE WINDOW.

IT WASN'T USUALLY THE
QUARTERMASTER'S DUTY

TO SWITCH THE STEERING OVER.

SWITCH TO
HAND STEERING!

IN THE PANIC OF THEMOMENT, LILGERT MAY HAVE DECIDED

TO STEER THE SHIP
HIMSELF, LEAVING BRIKER

TO DO THE CHANGEOVER.

HE ASKED HER TO DO IT,
AND SHE WAS UNFAMILIAR.

BRIKER
WAS PUT ON THE SPOT

AT THE WORST POSSIBLE TIME.

WHAT'S GOING ON?

INVESTIGATORS
NOW UNDERSTAND

HOW THE CREW COULD HAVEMOMENTARILY FORGOTTEN THE TURN.

GET THE CAPTAIN,
GET THE CAPTAIN!

BUT HOW COULD
THEY CONTINUE TO STEAM AHEAD

FOR 14 MINUTES WITHOUT
NOTICING THEIR MISTAKE?

IT'S INCUMBENT ONMARINERS TO KNOW WHERE THEY ARE

AT ALL TIMES AND TO
KNOW WHAT'S AROUND THEM,

AND THAT'S REALLY THE
FOCUS OF THE INVESTIGATION.

THERE HAD TO HAVE
BEEN SOMETHING UNUSUAL

THAT WOULD CAUSE THEM TO
LOSE SITUATION AWARENESS.

WHEN A PERSON MAKES
AN ERROR OR A SLIP,

THERE'S ALWAYS AN
UNDERLYING CONDITION.

SO WE'RE LOOKING FOR A CONDITION

THAT WOULD HAVE
ALLOWED THAT TO HAPPEN.

UNEXPECTED
INFORMATION ABOUT THE CREW.

MATHEW HERE.

ADDS A TROUBLINGDIMENSION TO THE INVESTIGATION.

WHEN DID ALL
THIS HAPPEN?

WE DID LEARN THAT
THE QUARTERMASTER

AND THE FOURTH OFFICER
HAD HAD A RELATIONSHIP

AND JUST BEFORE THE INCIDENT,

THE HUSBAND OF THE
QUARTERMASTER HAD FOUND OUT.

INVESTIGATORS
ARE FORCED

TO CONSIDER THE UNTHINKABLE.

DID AN EXTRAMARITAL AFFAIR
LEAD TO DEADLY DISTRACTION

ONBOARD THE QUEEN OF THE NORTH?

AN INVESTIGATION
INTO THE SINKING

OF THE QUEEN OF THE
NORTH HAS CAPTURED

THE PUBLIC'S IMAGINATION.

RUMORS OF A RELATIONSHIP
BETWEEN THE FOURTH OFFICER

AND ONE OF THE QUARTERMASTERS
HAD IGNITED A MEDIA FIRESTORM.

THE TRANSPORTATION SAFETY BOARD

NEEDS TO PROVIDE REAL ANSWERS.

WE DID GO BACK AND
REINTERVIEW CREW MEMBERS

WITH THE ECS PLAYBACK, AND
HAD THEM WALK US THROUGH

WHAT WE WERE SEEING
ON THAT SCREEN.

ANYTHING YOU
WANT TO TELL US?

I WISH THERE WAS MORE
I COULD DO TO HELP.

IT IS FRUSTRATING,
BECAUSE TWO PEOPLE DIED.

IN MY MIND, WHEN THE
SHIP HIT THE ROCK,

HE KNEW THAT HE HADN'T
MADE THE ALTERATION.

KARL LILGERT
STICKS TO HIS STORY.

CAN A RELATIONSHIP
EXPLAIN AN ACCIDENT?

YES, IT CAN.

DOES IT EXPLAIN THIS ACCIDENT?

THERE'S NO EVIDENCE
TO THAT EFFECT,

AND INVESTIGATORS
NEED TO DISTINGUISH

BETWEEN FACTS AND RUMORS.

WITH NO
HARD EVIDENCE THE AFFAIR

PLAYED A ROLE IN THE ACCIDENT,

INVESTIGATORS FOCUS
ON WHAT THEY CAN PROVE

ABOUT WHAT HAPPENED THAT NIGHT.

AND THE
ONE THING INVESTIGATORS

HAVE BEEN ABLE TO PROVE
IS THAT NEITHER LILGERT

NOR BRIKER WAS PAYING
PROPER ATTENTION

TO WHERE THE SHIP WAS GOING.

AND AS IT TURNS OUT,

PROVING WHAT THEY
WEREN'T DOING IS ENOUGH.

OH NO!

STEER, ONE-OH-NINE!

MENTALLY, BOTH
OF THEM WERE NOT THERE.

THEY DIDN'T REALIZE
WHAT WAS HAPPENING.

WHAT, I--

SWITCH TO
HAND STEERING!

IF A PROPER LOOKOUT
AND IF A PROPER WATCH

WAS BEING KEPT, THEN THE VESSELWOULD HAVE SEEN THE ISLAND

WITH PLENTY OF TIME TO TURN.

THE
TRANSPORTATION SAFETY BOARD

AND THE COURTS AGREE.

THE ACCIDENT HAPPENED IN
PART BECAUSE A PROPER WATCH

WAS NOT MAINTAINED
ON THE BRIDGE.

GET THE CAPTAIN,
GET THE CAPTAIN!

IT'S OBVIOUS THAT THEY
WEREN'T PAYING ATTENTION

TO WHAT WAS GOING ON,
THAT'S THE MOST BASIC FACT.

AFTER THE ACCIDENT,

SEVERAL BRIDGE CREW
LOSE THEIR JOBS,

INCLUDING CAPTAIN HENTHORNE,

SECOND OFFICER HILTON,
AND QUARTERMASTER BRIKER.

FOURTH OFFICER
LILGERT IS CONVICTED

OF CRIMINAL NEGLIGENCE
CAUSING DEATH.

HE'S SENTENCED TO
FOUR YEARS IN JAIL.

IT WAS A
BIG INVESTIGATION,

AND FOR ME IT WAS,

I WAS HAPPY WHEN
WE FOUND THE ECS.

THE ECS PROVED TO US THAT
THE ALTERATION WASN'T MADE.

WE FOUND THE REASON
FOR THE VESSEL SINKING.

THE OUTCOMES FROM
THIS INVESTIGATION,

I THINK, HAVE HAD A LONG
TERM EFFECT ON SAFETY.

THE SINKING
OF THE QUEEN OF THE NORTH

ALSO SPARKS BROAD
CHANGES AT BC FERRIES.

ONE OF THE MOST
IMMEDIATE CHANGES WE MADE

WAS THAT WE PUT TWO OFFICERS
PLUS A LOOKOUT ON THE BRIDGE.

WE ALSO INSTITUTED
NEW PROCEDURES

AROUND HOW WE COUNT
AND RECORD PASSENGERS.

THE
TRANSPORTATION SAFETY BOARD'S

FINAL REPORT HELPS TO BRING
IN A HUGE STEP FORWARD.

VOYAGE DATA RECORDERS
ON EVERY VESSEL

IN THE BC FERRIES FLEET.

THIS WOULD HAVE
DISPELLED ANY GAPS,

BECAUSE IT'S EVIDENCE,
IT'S FIRM, RECORDED,

PROTECTED EVIDENCE OF
EXACTLY WHAT WAS SAID,

AND WHAT WAS DONE ON THE BRIDGE.

BUT FOR
MANY WHO SURVIVED

THE SINKING OF THE
QUEEN OF THE NORTH,

IT'S THE UNCERTAINTIES
THAT HAUNT THEM,

DESPITE LILGERT'S
PRISON SENTENCE.

I DIDN'T EVEN CARE
IF HE WENT TO JAIL.

ALL I WANTED TO KNOW
WAS WHAT HAPPENED.

I DON'T CARE IF YOU WERE IN
A HEAVY CONVERSATION TOGETHER

AND YOU MISSED THE POINT,

COME OUT AND TELL US
REALLY WHAT HAPPENED.

I TRIED TO BE THE
PERSON I WAS

BEFORE THE ACCIDENT, AND

BUT I'M NOT, I GUESS, THE PTSD,

THE ANXIETY TAKES A TOLL ON YOU.

FOR THEIR RESCUE
OF THE SHIP'S SURVIVORS,

THE PEOPLE OF
HARTLEY BAY RECEIVED

THE GOVERNOR
GENERAL'S COMMENDATION

FOR OUTSTANDING SERVICE, ONE
OF CANADA'S HIGHEST HONORS.

I WAS REALLY PROUD
OF THE COMMUNITY.

WE STILL GET COMPLIMENTS

OUT IN THE WORLD
THERE WHEN WE'RE OUT.

THE MEMORY
OF THE TWO PEOPLE

WHO WERE NEVER
FOUND WILL LIVE ON.

WE TOOK THE CROSSES
THAT MY DAD'S OLD WORK

MADE FOR HIM AND
SHIRLEY, AND PUT THEM UP

ON THE ROCK AT GIL ISLAND.

ON MY DAD'S CROSS, IT SAYS,

MAY YOU SOAR ON THE
WINGS OF EAGLES.

NOW, WHENEVER WE SEE
TWO EAGLES TOGETHER,

WE THINK OF DAD AND SHIRLEY
AND FEEL LIKE THEY'RE WITH US.