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These are the user uploaded subtitles that are being translated: 0 00:00:13,280 --> 00:00:18,400 a few years ago i broke into my own 1 00:00:15,200 --> 00:00:20,160 house uh i had just driven home it was 2 00:00:18,400 --> 00:00:21,760 around midnight in the dead of montreal 3 00:00:20,160 --> 00:00:23,039 winter i'd been visiting my friend jeff 4 00:00:21,760 --> 00:00:23,920 across town 5 00:00:23,039 --> 00:00:25,760 and 6 00:00:23,920 --> 00:00:28,160 the thermometer on the front porch read 7 00:00:25,760 --> 00:00:30,160 minus 40 degrees 8 00:00:28,160 --> 00:00:32,079 and don't bother asking if that celsius 9 00:00:30,160 --> 00:00:33,360 or fahrenheit minus 40 is where the two 10 00:00:32,079 --> 00:00:35,520 scales meet 11 00:00:33,360 --> 00:00:37,840 it was very cold and as i stood on the 12 00:00:35,520 --> 00:00:40,160 front porch fumbling in my pockets 13 00:00:37,840 --> 00:00:41,600 i found i didn't have my keys 14 00:00:40,160 --> 00:00:43,920 in fact i could see them through the 15 00:00:41,600 --> 00:00:45,360 window lying on the dining room table 16 00:00:43,920 --> 00:00:47,280 where i'd left them 17 00:00:45,360 --> 00:00:48,719 so i quickly ran around and tried all 18 00:00:47,280 --> 00:00:50,079 the other doors and windows and they 19 00:00:48,719 --> 00:00:51,920 were locked tight 20 00:00:50,079 --> 00:00:53,440 i thought about calling a locksmith at 21 00:00:51,920 --> 00:00:55,680 least i had my cell phone but at 22 00:00:53,440 --> 00:01:00,399 midnight it could take a while for a 23 00:00:55,680 --> 00:01:02,000 locksmith to show up and it was cold 24 00:01:00,399 --> 00:01:03,520 i couldn't go back to my friend jeff's 25 00:01:02,000 --> 00:01:05,280 house for the night because i had an 26 00:01:03,520 --> 00:01:06,880 early flight to europe the next morning 27 00:01:05,280 --> 00:01:08,479 and i needed to get my passport in my 28 00:01:06,880 --> 00:01:11,520 suitcase 29 00:01:08,479 --> 00:01:13,439 so desperate and freezing cold i found a 30 00:01:11,520 --> 00:01:15,520 large rock and i broke through the 31 00:01:13,439 --> 00:01:18,320 basement window cleared out the shards 32 00:01:15,520 --> 00:01:20,080 of glass i crawled through i found a 33 00:01:18,320 --> 00:01:22,400 piece of cardboard and taped it up over 34 00:01:20,080 --> 00:01:23,840 the whole opening figuring that in the 35 00:01:22,400 --> 00:01:26,080 morning on the way to the airport i 36 00:01:23,840 --> 00:01:28,000 could call my contractor and ask him to 37 00:01:26,080 --> 00:01:30,079 to fix it this was going to be expensive 38 00:01:28,000 --> 00:01:32,079 but probably no more expensive than the 39 00:01:30,079 --> 00:01:34,079 middle of the night locksmith so i 40 00:01:32,079 --> 00:01:36,880 figured under the circumstances i was 41 00:01:34,079 --> 00:01:39,280 coming out even 42 00:01:36,880 --> 00:01:41,280 now i'm a neuroscientist by training and 43 00:01:39,280 --> 00:01:43,200 i know a little bit about how the brain 44 00:01:41,280 --> 00:01:45,360 performs under stress 45 00:01:43,200 --> 00:01:46,799 it releases cortisol that raises your 46 00:01:45,360 --> 00:01:49,360 heart rate 47 00:01:46,799 --> 00:01:51,040 it modulates adrenaline levels and it 48 00:01:49,360 --> 00:01:53,040 clouds your thinking 49 00:01:51,040 --> 00:01:55,600 so the next morning 50 00:01:53,040 --> 00:01:58,320 when i woke up i'm too little sleep 51 00:01:55,600 --> 00:02:00,240 worrying about the hole in the window 52 00:01:58,320 --> 00:02:01,759 and the mental note that i had to call 53 00:02:00,240 --> 00:02:03,840 my contractor and the freezing 54 00:02:01,759 --> 00:02:06,159 temperatures and the meetings i had 55 00:02:03,840 --> 00:02:08,080 upcoming in europe and 56 00:02:06,159 --> 00:02:10,720 you know with all the cortisol in my 57 00:02:08,080 --> 00:02:12,400 brain my thinking was cloudy but i 58 00:02:10,720 --> 00:02:15,200 didn't know it was cloudy because my 59 00:02:12,400 --> 00:02:16,959 thinking was cloudy and 60 00:02:15,200 --> 00:02:18,480 it wasn't until i got to the airport 61 00:02:16,959 --> 00:02:19,840 check encounter 62 00:02:18,480 --> 00:02:22,800 that i realized i didn't have my 63 00:02:19,840 --> 00:02:25,520 passport 64 00:02:22,800 --> 00:02:28,000 so i raced home in the snow and ice 40 65 00:02:25,520 --> 00:02:30,720 minutes got my passport raced back to 66 00:02:28,000 --> 00:02:32,400 the airport i made it just in time but 67 00:02:30,720 --> 00:02:34,080 they had given away my seat to someone 68 00:02:32,400 --> 00:02:36,160 else so i got stuck in the back of the 69 00:02:34,080 --> 00:02:38,000 plane next to the bathrooms in a seat 70 00:02:36,160 --> 00:02:39,760 that wouldn't recline on an eight-hour 71 00:02:38,000 --> 00:02:41,440 flight 72 00:02:39,760 --> 00:02:44,000 well i had a lot of time to think during 73 00:02:41,440 --> 00:02:45,680 those eight hours of no sleep 74 00:02:44,000 --> 00:02:47,920 and i started wondering are there things 75 00:02:45,680 --> 00:02:49,040 that i can do systems that i can put 76 00:02:47,920 --> 00:02:50,640 into place 77 00:02:49,040 --> 00:02:51,599 that'll prevent bad things from 78 00:02:50,640 --> 00:02:54,080 happening 79 00:02:51,599 --> 00:02:56,800 or at least if bad things happen will 80 00:02:54,080 --> 00:02:59,280 minimize the likelihood of it being a 81 00:02:56,800 --> 00:03:00,640 total catastrophe 82 00:02:59,280 --> 00:03:02,480 so i started thinking about that but my 83 00:03:00,640 --> 00:03:04,159 thoughts didn't crystallize until about 84 00:03:02,480 --> 00:03:06,000 a month later i was having dinner with 85 00:03:04,159 --> 00:03:07,760 my colleague danny kahneman the nobel 86 00:03:06,000 --> 00:03:09,840 prize winner and i somewhat 87 00:03:07,760 --> 00:03:11,599 embarrassedly told him about having 88 00:03:09,840 --> 00:03:13,840 broken my window and 89 00:03:11,599 --> 00:03:15,680 you know forgot my passport and danny 90 00:03:13,840 --> 00:03:16,840 shared with me that he'd been practicing 91 00:03:15,680 --> 00:03:20,720 something called 92 00:03:16,840 --> 00:03:20,720 prospective hindsight 93 00:03:20,879 --> 00:03:24,239 it's something that he had gotten from 94 00:03:22,319 --> 00:03:26,560 the psychologist gary klein who had 95 00:03:24,239 --> 00:03:28,959 written about it a few years before also 96 00:03:26,560 --> 00:03:30,560 called the pre-mortem now you all know 97 00:03:28,959 --> 00:03:33,280 what the post-mortem is whenever there's 98 00:03:30,560 --> 00:03:35,040 a disaster you know team of experts come 99 00:03:33,280 --> 00:03:37,599 in and they try to figure out what went 100 00:03:35,040 --> 00:03:39,760 wrong right well in the pre-mortem danny 101 00:03:37,599 --> 00:03:41,519 explained you look ahead and you try to 102 00:03:39,760 --> 00:03:42,400 figure out all the things that could go 103 00:03:41,519 --> 00:03:43,519 wrong 104 00:03:42,400 --> 00:03:44,959 and then you 105 00:03:43,519 --> 00:03:46,400 try to figure out what you can do to 106 00:03:44,959 --> 00:03:49,680 prevent those things from happening or 107 00:03:46,400 --> 00:03:52,000 to minimize the damage so what i want to 108 00:03:49,680 --> 00:03:54,000 talk to you about today are some of the 109 00:03:52,000 --> 00:03:56,640 things we can do in the form of a 110 00:03:54,000 --> 00:03:58,159 pre-mortem some of them are obvious 111 00:03:56,640 --> 00:04:00,560 some of them are not so obvious i'll 112 00:03:58,159 --> 00:04:01,760 start with the obvious ones around the 113 00:04:00,560 --> 00:04:04,000 home 114 00:04:01,760 --> 00:04:05,680 designate a place for things that are 115 00:04:04,000 --> 00:04:08,799 easily lost 116 00:04:05,680 --> 00:04:11,280 now this sounds like common sense and it 117 00:04:08,799 --> 00:04:14,000 is but there's a lot of science to back 118 00:04:11,280 --> 00:04:16,400 this up based on the way our spatial 119 00:04:14,000 --> 00:04:18,479 memory works there's a structure in the 120 00:04:16,400 --> 00:04:21,199 brain called the hippocampus that 121 00:04:18,479 --> 00:04:23,520 evolved over tens of thousands of years 122 00:04:21,199 --> 00:04:25,040 to keep track of the locations of 123 00:04:23,520 --> 00:04:27,120 important things 124 00:04:25,040 --> 00:04:30,000 uh where the well is where fish can be 125 00:04:27,120 --> 00:04:32,560 found that stand of fruit trees 126 00:04:30,000 --> 00:04:34,320 where the friendly and enemy tribes live 127 00:04:32,560 --> 00:04:37,040 the hippocampus is the part of the brain 128 00:04:34,320 --> 00:04:39,360 that in london taxi cab drivers becomes 129 00:04:37,040 --> 00:04:42,000 enlarged it's the part of the brain that 130 00:04:39,360 --> 00:04:43,520 allows squirrels to find their nuts and 131 00:04:42,000 --> 00:04:45,199 if you're wondering somebody actually 132 00:04:43,520 --> 00:04:47,520 did the experiment while they cut off 133 00:04:45,199 --> 00:04:48,960 the olfactory scents of the squirrels 134 00:04:47,520 --> 00:04:50,639 and they could still find their nuts 135 00:04:48,960 --> 00:04:54,000 they weren't using smell they were using 136 00:04:50,639 --> 00:04:56,240 the hippocampus this exquisitely evolved 137 00:04:54,000 --> 00:04:57,199 mechanism in the brain for finding 138 00:04:56,240 --> 00:04:59,440 things 139 00:04:57,199 --> 00:05:01,840 but it's really good for things that 140 00:04:59,440 --> 00:05:04,400 don't move around much not so good for 141 00:05:01,840 --> 00:05:06,639 things that move around so this is why 142 00:05:04,400 --> 00:05:09,280 we lose car keys and reading glasses and 143 00:05:06,639 --> 00:05:11,680 passports so in the home designate a 144 00:05:09,280 --> 00:05:13,360 spot for your keys a hook by the door 145 00:05:11,680 --> 00:05:15,520 maybe a decorative bowl for your 146 00:05:13,360 --> 00:05:18,240 passport a particular drawer for your 147 00:05:15,520 --> 00:05:19,919 reading glasses a particular table if 148 00:05:18,240 --> 00:05:22,160 you designate a spot and you're 149 00:05:19,919 --> 00:05:24,400 scrupulous about it your things will 150 00:05:22,160 --> 00:05:26,560 always be there when you look for them 151 00:05:24,400 --> 00:05:28,160 what about travel take a cell phone 152 00:05:26,560 --> 00:05:30,479 picture of your credit cards your 153 00:05:28,160 --> 00:05:32,639 driver's license your passport 154 00:05:30,479 --> 00:05:34,800 mail it to yourself so it's in the cloud 155 00:05:32,639 --> 00:05:36,960 if these things are lost or stolen you 156 00:05:34,800 --> 00:05:39,680 can facilitate replacement 157 00:05:36,960 --> 00:05:41,759 now these are some rather obvious things 158 00:05:39,680 --> 00:05:44,000 remember when you're under stress the 159 00:05:41,759 --> 00:05:46,720 brain releases cortisol cortisol is 160 00:05:44,000 --> 00:05:49,280 toxic and it causes cloudy thinking so 161 00:05:46,720 --> 00:05:51,680 part of the practice of the premortem is 162 00:05:49,280 --> 00:05:53,600 to recognize that under stress you're 163 00:05:51,680 --> 00:05:55,600 not going to be at your best and you 164 00:05:53,600 --> 00:05:57,759 should put systems in place 165 00:05:55,600 --> 00:06:00,080 and there's perhaps no more stressful a 166 00:05:57,759 --> 00:06:02,319 situation than when you're confronted 167 00:06:00,080 --> 00:06:04,720 with a medical decision to make and at 168 00:06:02,319 --> 00:06:06,639 some point all of us are going to be in 169 00:06:04,720 --> 00:06:08,479 that position where we have to make a 170 00:06:06,639 --> 00:06:10,560 very important decision about the future 171 00:06:08,479 --> 00:06:12,800 of our medical care or that of a loved 172 00:06:10,560 --> 00:06:14,319 one to help them with the decision and 173 00:06:12,800 --> 00:06:15,759 so i want to talk about that and i'm 174 00:06:14,319 --> 00:06:17,280 going to talk about a very particular 175 00:06:15,759 --> 00:06:19,600 medical condition 176 00:06:17,280 --> 00:06:21,440 but this stands as a proxy for all kinds 177 00:06:19,600 --> 00:06:24,000 of medical decision making and indeed 178 00:06:21,440 --> 00:06:26,560 for financial decision making and social 179 00:06:24,000 --> 00:06:29,039 decision making any kind of decision you 180 00:06:26,560 --> 00:06:31,360 have to make that would benefit from a 181 00:06:29,039 --> 00:06:33,520 rational assessment of the facts 182 00:06:31,360 --> 00:06:36,080 so suppose you go to your doctor and the 183 00:06:33,520 --> 00:06:36,880 doctor says i just got your lab work 184 00:06:36,080 --> 00:06:39,199 back 185 00:06:36,880 --> 00:06:41,440 your cholesterol is a little high 186 00:06:39,199 --> 00:06:43,600 now you all know that cholesterol is 187 00:06:41,440 --> 00:06:46,400 high cholesterol is associated with an 188 00:06:43,600 --> 00:06:48,240 increased risk of cardiovascular disease 189 00:06:46,400 --> 00:06:50,160 heart attack stroke and so you're 190 00:06:48,240 --> 00:06:52,160 thinking having high cholesterol isn't 191 00:06:50,160 --> 00:06:54,160 the best thing and so the doctor says 192 00:06:52,160 --> 00:06:55,919 you know i'd like to give you a drug 193 00:06:54,160 --> 00:06:57,120 that'll help you lower your cholesterol 194 00:06:55,919 --> 00:06:58,639 a statin 195 00:06:57,120 --> 00:07:00,160 and you've probably heard of statins you 196 00:06:58,639 --> 00:07:01,840 know that they're among the most widely 197 00:07:00,160 --> 00:07:03,759 prescribed drugs in the world today you 198 00:07:01,840 --> 00:07:05,440 probably even know people who take them 199 00:07:03,759 --> 00:07:06,800 and so you're thinking yeah give me the 200 00:07:05,440 --> 00:07:08,960 statin 201 00:07:06,800 --> 00:07:11,280 but there's a question you should ask at 202 00:07:08,960 --> 00:07:13,599 this point a statistic you should ask 203 00:07:11,280 --> 00:07:15,840 for that most doctors don't like talking 204 00:07:13,599 --> 00:07:18,160 about and pharmaceutical companies like 205 00:07:15,840 --> 00:07:21,120 talking about even less 206 00:07:18,160 --> 00:07:23,199 uh it's for the number needed to treat 207 00:07:21,120 --> 00:07:25,520 now what is this the nnt 208 00:07:23,199 --> 00:07:27,599 it's the number of people that need to 209 00:07:25,520 --> 00:07:30,240 take a drug or undergo a surgery or any 210 00:07:27,599 --> 00:07:31,520 medical procedure before one person is 211 00:07:30,240 --> 00:07:32,800 helped 212 00:07:31,520 --> 00:07:34,720 you're thinking what kind of crazy 213 00:07:32,800 --> 00:07:36,240 statistic is that right the number 214 00:07:34,720 --> 00:07:37,919 should be one my doctor wouldn't 215 00:07:36,240 --> 00:07:38,880 prescribe something to me if it's not 216 00:07:37,919 --> 00:07:40,880 going to help 217 00:07:38,880 --> 00:07:42,560 but actually medical practice doesn't 218 00:07:40,880 --> 00:07:44,319 work that way and it's not the doctor's 219 00:07:42,560 --> 00:07:46,319 fault if if anybody's fault it's the 220 00:07:44,319 --> 00:07:48,080 fault of scientists like me we haven't 221 00:07:46,319 --> 00:07:50,400 figured out the underlying mechanisms 222 00:07:48,080 --> 00:07:52,560 well enough but galaxo smith klein 223 00:07:50,400 --> 00:07:54,720 estimates that ninety percent of the 224 00:07:52,560 --> 00:07:56,319 drugs work in only thirty to fifty 225 00:07:54,720 --> 00:07:57,919 percent of the people 226 00:07:56,319 --> 00:08:00,160 so the number needed to treat for the 227 00:07:57,919 --> 00:08:02,319 most widely prescribed statin 228 00:08:00,160 --> 00:08:03,759 what do you suppose it is 229 00:08:02,319 --> 00:08:06,960 how many people have to take it before 230 00:08:03,759 --> 00:08:08,639 one person's helped 300. 231 00:08:06,960 --> 00:08:10,560 this is according to research by 232 00:08:08,639 --> 00:08:12,639 research practitioners jerome groupen 233 00:08:10,560 --> 00:08:15,360 and pamela hartsband independently 234 00:08:12,639 --> 00:08:18,000 confirmed by bloomberg.com i ran through 235 00:08:15,360 --> 00:08:20,000 the numbers myself 236 00:08:18,000 --> 00:08:22,000 300 people have to take the drug for a 237 00:08:20,000 --> 00:08:24,479 year before one heart attack stroke or 238 00:08:22,000 --> 00:08:26,240 other adverse event is prevented now 239 00:08:24,479 --> 00:08:27,919 you're probably thinking well okay uh 240 00:08:26,240 --> 00:08:29,599 one in 300 chance of lowering my 241 00:08:27,919 --> 00:08:31,759 cholesterol why not doc give me the 242 00:08:29,599 --> 00:08:33,760 prescription anyway but you should ask 243 00:08:31,759 --> 00:08:35,599 at this point for another statistic and 244 00:08:33,760 --> 00:08:38,080 that is tell me about the side effects 245 00:08:35,599 --> 00:08:40,399 right so for this particular drug the 246 00:08:38,080 --> 00:08:42,880 side effects occur in five percent of 247 00:08:40,399 --> 00:08:44,800 the patients and they include terrible 248 00:08:42,880 --> 00:08:45,720 things debilitating muscle and joint 249 00:08:44,800 --> 00:08:48,240 pain 250 00:08:45,720 --> 00:08:49,920 gastrointestinal distress but now you're 251 00:08:48,240 --> 00:08:51,279 thinking well five percent not very 252 00:08:49,920 --> 00:08:53,200 likely it's going to happen to me i'll 253 00:08:51,279 --> 00:08:54,800 still take the drug but wait a minute 254 00:08:53,200 --> 00:08:56,480 remember under stress we're not thinking 255 00:08:54,800 --> 00:08:57,920 clearly so think about how you're going 256 00:08:56,480 --> 00:08:59,680 to work through this ahead of time so 257 00:08:57,920 --> 00:09:02,720 you don't have to manufacture the chain 258 00:08:59,680 --> 00:09:05,519 of reasoning on the spot 300 people take 259 00:09:02,720 --> 00:09:07,920 the drug right one person's helped five 260 00:09:05,519 --> 00:09:09,760 percent of those 300 have side effects 261 00:09:07,920 --> 00:09:12,320 that's 15 people 262 00:09:09,760 --> 00:09:13,600 you're 15 times more likely to be harmed 263 00:09:12,320 --> 00:09:16,560 by the drug 264 00:09:13,600 --> 00:09:18,000 than you are to be helped by the drug 265 00:09:16,560 --> 00:09:19,760 now i'm not saying whether you should 266 00:09:18,000 --> 00:09:21,360 take the statin or not i'm just saying 267 00:09:19,760 --> 00:09:23,839 you should have this conversation with 268 00:09:21,360 --> 00:09:25,440 your doctor medical ethics requires it 269 00:09:23,839 --> 00:09:27,920 it's part of the principle of informed 270 00:09:25,440 --> 00:09:29,680 consent you have the right to have 271 00:09:27,920 --> 00:09:31,920 access to this kind of information to 272 00:09:29,680 --> 00:09:33,920 begin the conversation about whether you 273 00:09:31,920 --> 00:09:35,200 want to take the risks or not now you 274 00:09:33,920 --> 00:09:37,519 might be thinking i've pulled this 275 00:09:35,200 --> 00:09:39,600 number out of the air for shock value 276 00:09:37,519 --> 00:09:41,120 but in fact it's rather typical this 277 00:09:39,600 --> 00:09:44,080 number needed to treat for the most 278 00:09:41,120 --> 00:09:46,720 widely performed surgery on men over the 279 00:09:44,080 --> 00:09:50,160 age of 50 removal of the prostate for 280 00:09:46,720 --> 00:09:52,640 cancer the number needed to treat is 49 281 00:09:50,160 --> 00:09:54,640 that's right 49 surgeries are done for 282 00:09:52,640 --> 00:09:56,880 every one person who's helped and the 283 00:09:54,640 --> 00:09:59,200 side effects in that case 284 00:09:56,880 --> 00:10:01,920 occur in 50 percent of the patients they 285 00:09:59,200 --> 00:10:04,800 include impotence erectile dysfunction 286 00:10:01,920 --> 00:10:07,680 urinary incontinence rectal tearing 287 00:10:04,800 --> 00:10:09,440 fecal incontinence and if you're lucky 288 00:10:07,680 --> 00:10:11,040 and you're one of the 50 percent who has 289 00:10:09,440 --> 00:10:12,880 these they'll only last for a year or 290 00:10:11,040 --> 00:10:13,760 two 291 00:10:12,880 --> 00:10:15,839 so 292 00:10:13,760 --> 00:10:17,519 the idea of the pre-mortem is to think 293 00:10:15,839 --> 00:10:19,760 ahead of time to the questions that you 294 00:10:17,519 --> 00:10:21,920 might be able to ask that will push the 295 00:10:19,760 --> 00:10:24,000 conversation forward you don't want to 296 00:10:21,920 --> 00:10:25,839 have to manufacture all of this on the 297 00:10:24,000 --> 00:10:28,000 spot and you also want to think about 298 00:10:25,839 --> 00:10:29,920 things like quality of life because you 299 00:10:28,000 --> 00:10:31,600 have a choice oftentimes do i want a 300 00:10:29,920 --> 00:10:33,440 shorter life that's 301 00:10:31,600 --> 00:10:35,680 or a longer life that might have a great 302 00:10:33,440 --> 00:10:37,519 deal of pain towards the end these are 303 00:10:35,680 --> 00:10:39,040 things to talk about and think about now 304 00:10:37,519 --> 00:10:40,720 with your family and your loved ones you 305 00:10:39,040 --> 00:10:42,880 might change your mind in the heat of 306 00:10:40,720 --> 00:10:45,360 the moment but at least you're practiced 307 00:10:42,880 --> 00:10:48,480 with this kind of thinking 308 00:10:45,360 --> 00:10:50,800 remember our brain uh under stress 309 00:10:48,480 --> 00:10:52,480 releases cortisol and one of the things 310 00:10:50,800 --> 00:10:54,640 that happens at that moment is a whole 311 00:10:52,480 --> 00:10:56,480 bunch of systems shut down there's an 312 00:10:54,640 --> 00:10:58,399 evolutionary reason for this face to 313 00:10:56,480 --> 00:11:01,040 face with a predator you don't need your 314 00:10:58,399 --> 00:11:03,760 digestive system or your libido or your 315 00:11:01,040 --> 00:11:05,920 immune system because if your body is 316 00:11:03,760 --> 00:11:08,399 expending metabolism on those things and 317 00:11:05,920 --> 00:11:10,240 you don't react quickly you might become 318 00:11:08,399 --> 00:11:11,440 the lion's lunch and then none of those 319 00:11:10,240 --> 00:11:13,440 things matter 320 00:11:11,440 --> 00:11:15,440 what uh unfortunately one of the things 321 00:11:13,440 --> 00:11:18,000 that goes out the window during those 322 00:11:15,440 --> 00:11:19,920 time to stress is rational logical 323 00:11:18,000 --> 00:11:22,000 thinking as danny kahneman and his 324 00:11:19,920 --> 00:11:24,480 colleagues have shown 325 00:11:22,000 --> 00:11:27,440 so we need to train ourselves to think 326 00:11:24,480 --> 00:11:29,839 ahead to these kinds of situations 327 00:11:27,440 --> 00:11:33,600 i think the important point here 328 00:11:29,839 --> 00:11:36,480 is recognizing that all of us are flawed 329 00:11:33,600 --> 00:11:38,720 we all are going to fail now and then 330 00:11:36,480 --> 00:11:41,200 the idea is to think ahead to what those 331 00:11:38,720 --> 00:11:44,079 failures might be to put systems in 332 00:11:41,200 --> 00:11:46,240 place that will help minimize the damage 333 00:11:44,079 --> 00:11:48,240 or to prevent the bad things from 334 00:11:46,240 --> 00:11:50,480 happening in the first place 335 00:11:48,240 --> 00:11:52,800 getting back to that snowy night in 336 00:11:50,480 --> 00:11:55,040 montreal when i got back from my trip i 337 00:11:52,800 --> 00:11:56,480 had my contractor install a combination 338 00:11:55,040 --> 00:11:58,320 lock next to the door 339 00:11:56,480 --> 00:12:00,800 with a key to the front door in it an 340 00:11:58,320 --> 00:12:03,120 easy to remember combination and i have 341 00:12:00,800 --> 00:12:04,079 to admit i still have piles of mail that 342 00:12:03,120 --> 00:12:06,399 haven't 343 00:12:04,079 --> 00:12:07,760 been sorted and piles of emails that i 344 00:12:06,399 --> 00:12:09,760 haven't gone through so i'm not 345 00:12:07,760 --> 00:12:12,480 completely organized but i see 346 00:12:09,760 --> 00:12:16,450 organization as a gradual process and 347 00:12:12,480 --> 00:12:19,679 i'm getting there thank you very much 348 00:12:16,450 --> 00:12:19,679 [Music] 25533

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