All language subtitles for 24 - Managing Expectations English

Setting expectations is an incredibly important part of your success as a leader in this session will

look at skills you'll use to set expectations, persuade people to join you in your mission and handle

conflict, because you know, it will happen.

That conflict will occur at some or even many points in time.

The leader's job often includes having to change the attitudes and behaviors of the followers.

Therefore, having the skills to influence people is key.

Here are nine techniques you can use on a consistent basis to strengthen your ability to influence others.

This can be achieved by giving praise and honest appreciation when it is due.

For some of us, that requires practice.

So make a conscious effort to do this on a daily basis and it will become easier over time as you form

the habit, calling people's attention to mistakes but indirectly focus on the mistake itself and the

consequences, not on placing blame.

Talk about your own mistakes before criticizing another person.

This shows your integrity and lets people know mistakes are learning opportunities, not the kiss of

death.

Ask questions instead of giving direct orders, let the other person save face.

Always treat people with dignity, praise every improvement, even the small ones, because they build

on each other.

That's called the compound effect.

The same principle you see in financial matters.

Give the person a fine reputation to live up to.

Most people will rise to the level of reputation you assign them.

So set it high and help them earn it.

Use encouragement to make any fault seem easy to fix and offer suggestions on how to do that.

But let them choose their own path.

Make the other person happy about doing as you suggest, and they will follow you anywhere.

Print this little graphic out and post it on your bulletin board or near your desk as a reminder of

how to use your influencing skills each and every day.

Expectations, if unknown, can cause problems for the leader and the team.

Expectations can be associated with the team leader, the organization, the task or project, the team

members and their relationships, the environment, the customers, the reward package.

As a leader, you need to manage the expectations associated with each of these factors.

But first, before you even get started with that, you cannot manage an expectation if you don't know

what it is as a leader, you must never make an assumption of what the expectations of your team are.

You questioning and listening skills to uncover and deal with expectations, you surveys and focus groups

or one on one meetings to get insight into individual and team expectations.