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These are the user uploaded subtitles that are being translated: 1 00:01:09,400 --> 00:01:11,270 The target for today is quite high, 2 00:01:11,270 --> 00:01:13,210 it's five euro per passenger. 3 00:01:13,580 --> 00:01:17,830 So, I would like you to really put 100% efforts 4 00:01:17,830 --> 00:01:21,030 in selling as much as you can. 5 00:01:21,210 --> 00:01:24,470 So, good trolley display, so you put a lot of beers 6 00:01:25,680 --> 00:01:27,560 put them on ice so they're cool. 7 00:01:27,880 --> 00:01:29,860 Just one remark, 8 00:01:30,480 --> 00:01:34,680 I know that in Tenerife they do, they sale fairly. 9 00:01:35,340 --> 00:01:39,130 Do we do the same, or it's each our own sales? 10 00:01:39,730 --> 00:01:40,940 What do you think about that? 11 00:01:40,940 --> 00:01:43,190 I heard that they do that in Tenerife, so... 12 00:01:43,760 --> 00:01:45,980 Honestly, I never did this way. 13 00:01:46,650 --> 00:01:49,220 I mean, because they consider maybe it's not fair. 14 00:01:49,850 --> 00:01:54,400 Mm. So, I don't wanna hear about other bases, things, okay? 15 00:01:54,400 --> 00:01:58,000 What we need to do here is push the sales individually, okay? 16 00:01:58,000 --> 00:02:00,680 So, you girls you work, you work as a team 17 00:02:00,680 --> 00:02:03,280 but you work on your own as well, okay? 18 00:02:03,280 --> 00:02:08,540 So each of you has a device and each of you needs to sell as much... 19 00:02:08,540 --> 00:02:11,030 - Okay, so we keep on the procedures? - Yes. 20 00:02:11,210 --> 00:02:17,850 ZERO FUCKS GIVEN 21 00:03:07,620 --> 00:03:10,930 Ladies and gentlemen, my colleague is gonna pass with our gift service. 22 00:03:10,930 --> 00:03:13,730 We have a wide range of products today on board, 23 00:03:13,730 --> 00:03:16,710 such as refreshments and various gifts. 24 00:03:17,150 --> 00:03:20,090 We have a special promotion for you on women's perfume, 25 00:03:20,190 --> 00:03:23,800 especially available with 20% discount. 26 00:03:24,260 --> 00:03:30,490 For selected items we have the 50% discount. 27 00:03:30,950 --> 00:03:35,170 You have both, and this one you can travel with it which is pretty good. 28 00:03:35,170 --> 00:03:36,170 - Yes. - Yes. 29 00:03:36,910 --> 00:03:38,240 - This one. - You want this one? 30 00:03:38,240 --> 00:03:39,880 You want some make-up with it? 31 00:03:40,840 --> 00:03:42,590 - You want make-up? - No. 32 00:03:42,590 --> 00:03:43,780 This one only. 33 00:03:43,890 --> 00:03:46,020 - Okay, 50 euro. - Okay. 34 00:03:46,220 --> 00:03:48,550 - If you want it. - Yes, okay. 35 00:03:48,850 --> 00:03:50,530 So, one. Here you go. 36 00:03:50,720 --> 00:03:52,400 It's 30 euro, please. 37 00:03:55,960 --> 00:03:56,960 Thank you. 38 00:04:00,150 --> 00:04:02,520 Thanks. Bye. 39 00:04:02,520 --> 00:04:03,520 Bye. 40 00:04:08,910 --> 00:04:14,270 You know, sometimes the perfume defines exactly who you are. 41 00:04:14,610 --> 00:04:16,420 It's the final touch, yes? 42 00:04:16,420 --> 00:04:18,400 - That's why you should try it. - When it go wrong, 43 00:04:18,400 --> 00:04:21,890 so I like to keep to the person that... 44 00:04:22,820 --> 00:04:25,230 that I am 45 00:04:25,340 --> 00:04:30,630 and I believe that perfume defines me a little bit. 46 00:04:30,960 --> 00:04:33,970 Good girl! That's what I like to put 47 00:04:33,970 --> 00:04:36,850 upon myself, is being the good girl! 48 00:04:36,850 --> 00:04:38,610 The good girl, but this one is better 49 00:04:38,610 --> 00:04:40,380 because this one is called Irrésistible. 50 00:04:40,960 --> 00:04:44,700 I prefer to be the irresistible one than the good girl. 51 00:04:45,180 --> 00:04:47,150 - Have a good day. - Thank you, goodbye. 52 00:04:50,280 --> 00:04:51,290 Thank you, goodbye. 53 00:04:51,560 --> 00:04:53,240 - Goodbye. - Goodbye. 54 00:04:53,420 --> 00:04:54,940 Bye. 55 00:04:55,600 --> 00:04:56,600 Bye. 56 00:04:57,690 --> 00:04:58,690 Bye. 57 00:05:04,540 --> 00:05:05,930 - Thank you. - Goodbye. 58 00:05:06,050 --> 00:05:07,050 Bye. 59 00:05:07,630 --> 00:05:09,800 You should have checked before on the website. 60 00:05:09,950 --> 00:05:14,330 Sorry, ma'am, normally I always go by this air... company 61 00:05:14,440 --> 00:05:16,980 and I always take this bag and normally it's not... 62 00:05:16,980 --> 00:05:19,400 - With Wings? - Yes, normally it's not a problem. 63 00:05:19,400 --> 00:05:21,790 Okay, I'm not sure because today it doesn't fit. 64 00:05:21,790 --> 00:05:23,480 So, how do you wanna pay? 65 00:05:25,280 --> 00:05:28,520 I'm sorry, I really, I don't have that money, but... 66 00:05:29,350 --> 00:05:33,690 I really need to take this airplane, it's my brother's birthday, 67 00:05:33,690 --> 00:05:35,330 he's turning 18. 68 00:05:35,900 --> 00:05:37,390 So I really want to be there. 69 00:05:37,390 --> 00:05:39,910 Okay, I understand, but I have no other solution. 70 00:05:39,910 --> 00:05:42,840 Maybe you can call someone to find the money? 71 00:05:42,840 --> 00:05:45,640 You have I think half an hour or 20 minutes... 72 00:05:46,730 --> 00:05:48,090 if you want to find a solution. 73 00:05:48,400 --> 00:05:50,990 - I'm gonna board the other passengers. - Can I just... 74 00:05:51,090 --> 00:05:53,370 Excuse me, can I have your boarding pass, please? 75 00:05:53,550 --> 00:05:55,540 Can I just take it with me on the plane? 76 00:05:55,550 --> 00:05:57,240 No, we check for safety reasons. 77 00:05:58,050 --> 00:06:00,020 Can I see your boarding pass, please. 78 00:06:00,020 --> 00:06:01,020 Thank you. 79 00:06:04,110 --> 00:06:05,520 Can I check your IDs, please? 80 00:06:07,610 --> 00:06:08,610 It's okay like this. 81 00:06:10,530 --> 00:06:11,730 Thank you, sir. 82 00:06:12,700 --> 00:06:14,320 - Have a good flight. - Thank you. 83 00:06:15,330 --> 00:06:17,870 You know, I really need... 84 00:06:17,870 --> 00:06:20,160 I really need to be on this airplane. 85 00:06:20,160 --> 00:06:22,970 Yeah, I understand but I really need to follow the rules. 86 00:06:23,090 --> 00:06:24,560 Hi, ma'am. Thank you. 87 00:06:54,900 --> 00:06:58,340 Ladies and gentlemen, we are starting our descent to Lanzarote airport. 88 00:06:58,340 --> 00:07:01,290 We'll be landing in approximately ten minutes. 89 00:07:01,690 --> 00:07:06,150 Please make sure to go back to your seat, your seatbelt securely fastened, 90 00:07:06,150 --> 00:07:08,830 your armrest down, your window blind open. 91 00:07:09,080 --> 00:07:11,030 Also, any belongings will need to be stowed 92 00:07:11,040 --> 00:07:12,720 underneath the seat in front of you. 93 00:07:13,850 --> 00:07:17,430 Mobile phones and tablets, they need to be placed in fight mode until... 94 00:08:02,070 --> 00:08:05,280 - You've got the mollies on you? - I called the guy. 95 00:08:09,780 --> 00:08:11,200 Call him! 96 00:08:11,370 --> 00:08:12,740 Call him. 97 00:08:14,740 --> 00:08:19,540 I sent him a message. He said he'd be here in an hour. 98 00:08:20,290 --> 00:08:21,670 An hour? 99 00:08:24,340 --> 00:08:25,760 It's Spain! 100 00:08:34,560 --> 00:08:36,180 Can you buy me a drink? 101 00:09:06,630 --> 00:09:08,380 But I'm full of love, you see! 102 00:09:15,600 --> 00:09:18,060 I want to cry, I want to be happy and at the same time, I... 103 00:09:18,230 --> 00:09:19,730 Come on, it's the drug. 104 00:09:22,310 --> 00:09:24,110 I want a bit of everything... 105 00:09:27,030 --> 00:09:29,400 I wanted to tell you earlier... when I told you... 106 00:09:29,570 --> 00:09:32,410 You and me... We can... Sorry. 107 00:09:32,570 --> 00:09:36,830 - I said it like that... - I'd prefer a "Let's go home together" 108 00:09:36,990 --> 00:09:38,790 than a "I'm looking for love". 109 00:09:41,250 --> 00:09:42,870 But I am really looking for it! 110 00:09:43,040 --> 00:09:44,040 - No! - Yes! 111 00:09:44,210 --> 00:09:47,000 You're looking for it... like looking for your phone... 112 00:09:48,000 --> 00:09:50,590 - It stresses me out! - I just want to... you know... 113 00:09:50,760 --> 00:09:53,640 It's the drug, Arthur! The drug! 114 00:10:07,400 --> 00:10:10,490 Move your... your big sticky feet! 115 00:10:27,250 --> 00:10:29,300 If I throw up, it'll be like a stream. 116 00:10:30,210 --> 00:10:31,510 Get your hand off. 117 00:10:32,220 --> 00:10:33,220 It's fine! 118 00:10:33,840 --> 00:10:35,260 Make me some noodles. 119 00:10:35,970 --> 00:10:38,600 - Make you some "poodles"? - Noodles with ketchup and cheese. 120 00:10:38,760 --> 00:10:41,350 - I'm begging you... - Ah, I thought you said "poodles". 121 00:10:41,520 --> 00:10:43,520 - Yeah, sure... - No, it's OK. 122 00:10:43,690 --> 00:10:45,650 I'll make some... noodles with ketchup? 123 00:10:45,810 --> 00:10:47,980 All right, let's go! 124 00:10:48,150 --> 00:10:51,900 You prefer to live with a Smarties... 125 00:10:52,400 --> 00:10:54,900 like, you're married for life... 126 00:10:55,070 --> 00:10:57,200 like, forever... 127 00:10:57,370 --> 00:10:59,490 and every time you say "I'm in a relationship", 128 00:10:59,660 --> 00:11:00,830 he pops up. 129 00:11:01,870 --> 00:11:03,750 Or, or... 130 00:11:04,120 --> 00:11:05,920 Or, instead... 131 00:11:07,420 --> 00:11:09,130 When you... 132 00:11:09,670 --> 00:11:13,380 You put your keys in the keyhole 133 00:11:13,550 --> 00:11:16,470 to lock and open your door at home... 134 00:11:18,010 --> 00:11:19,680 there is... 135 00:11:20,510 --> 00:11:21,560 acid... 136 00:11:22,390 --> 00:11:24,270 rain that falls... 137 00:11:24,980 --> 00:11:26,480 like 2 km from your home. 138 00:11:26,640 --> 00:11:29,020 - So it can fall on anyone. - Acid rain. 139 00:11:29,940 --> 00:11:32,650 - Would you rather kill people? - No! 140 00:11:32,820 --> 00:11:34,650 Maybe... well. 141 00:11:35,150 --> 00:11:36,200 I dunno. 142 00:11:37,030 --> 00:11:38,870 I'd go out with the Smarties. 143 00:11:39,030 --> 00:11:40,580 - Would you rather... - Not bad. 144 00:11:40,740 --> 00:11:44,330 Have rubber arms so you can't hug anyone and everything is soft, 145 00:11:44,500 --> 00:11:46,540 like marshmallow arms. 146 00:11:46,710 --> 00:11:49,330 Or, would you rather have 19 nipples? 147 00:11:53,550 --> 00:11:56,130 I would rather have... 148 00:11:57,680 --> 00:12:00,140 - Nineteen nipples. - Nineteen? 149 00:12:00,300 --> 00:12:03,310 But that means the first time you're shirtless in front of a woman... 150 00:12:03,850 --> 00:12:05,480 - Shit... - So do you announce it? 151 00:12:05,640 --> 00:12:06,640 Shit... 152 00:12:07,560 --> 00:12:09,310 It'll come out. 153 00:12:09,850 --> 00:12:12,690 - That'll come out? How? - Well it's... It's vodka. 154 00:12:12,860 --> 00:12:14,860 I'd rather have 19 nipples 155 00:12:15,030 --> 00:12:16,900 because I can hide them. 156 00:12:17,070 --> 00:12:20,030 Like, I can put hair on them or something. 157 00:12:20,200 --> 00:12:22,990 - It'd be nice to get a little... - A little what? 158 00:12:23,160 --> 00:12:26,410 - To get 19 nipples fondled like... - I'm going to throw up! 159 00:12:26,580 --> 00:12:27,870 Like a guitar. 160 00:12:30,880 --> 00:12:33,670 My mother had to see a client that my father had to see. 161 00:12:33,840 --> 00:12:35,460 So she took his car. 162 00:12:36,630 --> 00:12:38,340 - Yeah. - And... 163 00:12:39,930 --> 00:12:43,600 So she took his car to go to this meeting. 164 00:12:43,760 --> 00:12:47,230 But to get to this meeting, she had to go through a roundabout. 165 00:12:47,390 --> 00:12:51,020 It's a roundabout that's a bit out of our town, 166 00:12:52,230 --> 00:12:54,320 but she was used to going through it. 167 00:12:55,070 --> 00:12:56,230 And... 168 00:12:56,650 --> 00:12:59,530 on this roundabout, there are some decorations. 169 00:13:00,030 --> 00:13:03,120 You see... little walls, propellers... 170 00:13:03,280 --> 00:13:05,200 which where a bit all over the place. 171 00:13:05,370 --> 00:13:06,450 And... 172 00:13:07,750 --> 00:13:11,330 when she drove in, she crashed into the roundabout. 173 00:13:11,500 --> 00:13:14,880 So... she died on impact? Just like that, instantly? 174 00:13:17,800 --> 00:13:21,090 When someone called me... she was dead, so... 175 00:13:23,510 --> 00:13:24,640 I think so. 176 00:13:25,350 --> 00:13:27,390 For example, my mum... 177 00:13:28,520 --> 00:13:31,020 It's unbearable right now. 178 00:13:31,770 --> 00:13:37,650 To see her age, to know that... there's a process that's started that... 179 00:13:39,070 --> 00:13:41,860 I'm going to have to witness her decline. 180 00:13:42,030 --> 00:13:46,240 It's really the end of a... It's human decadence. 181 00:13:46,410 --> 00:13:51,000 She is just very... hardcore with us. 182 00:13:52,120 --> 00:13:53,670 In... 183 00:13:54,670 --> 00:13:57,090 In simple phases... 184 00:13:57,840 --> 00:14:02,970 When she's just at the table, she'd rub her hands together like this 185 00:14:03,130 --> 00:14:06,350 before eating, looking at all of us like... 186 00:14:08,100 --> 00:14:09,890 It's frightening! 187 00:14:10,060 --> 00:14:15,190 I don't know... She's taking us into her long-term depression. 188 00:14:15,360 --> 00:14:18,780 And... I love her very, very much. 189 00:14:19,570 --> 00:14:22,650 I mean, to see... 190 00:14:23,410 --> 00:14:26,570 let people live to be old... 191 00:14:26,740 --> 00:14:29,830 that you have to be there for that. 192 00:14:29,990 --> 00:14:34,170 I mean... There's no going back. And instead of 193 00:14:34,870 --> 00:14:38,340 having to witness... this downward spiral. 194 00:14:38,500 --> 00:14:41,590 Maybe it's better to just hit a wall. 195 00:16:31,450 --> 00:16:32,660 Suzanna? 196 00:16:33,830 --> 00:16:34,910 Sylvia? 197 00:16:35,390 --> 00:16:37,020 - Yes? - Can you please finish 198 00:16:37,020 --> 00:16:38,620 the turnaround checks? 199 00:16:38,620 --> 00:16:40,560 We don't have much time, okay? 200 00:16:41,590 --> 00:16:43,640 Here's the rubbish, just pass through the cabin 201 00:16:43,640 --> 00:16:45,530 with the rubbish, collect everything. Okay? 202 00:16:45,530 --> 00:16:47,130 Thank you very much. 203 00:16:48,430 --> 00:16:51,410 Okay, girls, hurry up, ten minutes, passengers almost here. 204 00:16:58,940 --> 00:17:02,680 - Where did you find this? - 16. 205 00:17:19,810 --> 00:17:22,280 Four minutes left, four minutes left. 206 00:17:22,430 --> 00:17:25,520 I need you all super, super fast, 207 00:17:25,520 --> 00:17:27,970 we need to clean up and go. 208 00:17:28,650 --> 00:17:32,960 Attention number three, thank you. 209 00:17:34,820 --> 00:17:36,560 And you didn't shave again. 210 00:17:36,850 --> 00:17:40,130 Come on, you're the only one who can see it. 211 00:17:40,390 --> 00:17:42,630 No, everybody can see that you always have 212 00:17:42,640 --> 00:17:44,870 the attention of the whole cabin. On you. 213 00:17:45,240 --> 00:17:47,060 But it's okay, I don't care. 214 00:17:47,290 --> 00:17:49,090 - No, you don't care? - No. 215 00:17:49,480 --> 00:17:51,850 - Oh. - You're the only one caring. 216 00:17:52,180 --> 00:17:53,670 Yeah, I do care because 217 00:17:53,670 --> 00:17:56,860 I don't want to report because you didn't shave. 218 00:17:56,860 --> 00:17:57,870 It's okay. 219 00:17:57,970 --> 00:18:00,210 No, it's not okay. If we get a report, all of us, 220 00:18:00,210 --> 00:18:02,450 because you didn't shave, it's two minutes shaving. 221 00:18:02,570 --> 00:18:05,740 Do you think they can report you 'cause you're speaking so much? 222 00:18:05,740 --> 00:18:08,580 No, that is not on the report list. 223 00:18:44,050 --> 00:18:45,050 Hi. 224 00:19:08,800 --> 00:19:10,270 You have to set the game. 225 00:19:10,630 --> 00:19:12,110 - No. - Yes. 226 00:19:15,320 --> 00:19:16,450 - Hello! - Hi. 227 00:19:42,560 --> 00:19:46,270 DEREK - SEE PROFILE OR RESPOND 228 00:20:35,230 --> 00:20:37,320 And you think these are good conditions? 229 00:20:37,490 --> 00:20:39,360 I don't know. I need to work so I work. 230 00:20:39,530 --> 00:20:42,620 You need to work, and it's a great job but not in such conditions. 231 00:20:42,780 --> 00:20:46,580 - Look at how other companies are! - Conditions... It's always the same. 232 00:20:46,750 --> 00:20:48,790 There are always imperfections. 233 00:20:48,960 --> 00:20:52,000 Do you know the working conditions in other companies? 234 00:20:52,170 --> 00:20:55,760 If for example, if you're sick, do you get paid? 235 00:20:55,920 --> 00:20:59,180 I don't know, I try not to be sick. I watch out for myself. 236 00:20:59,630 --> 00:21:02,430 - I drink vodka. - I think it's really time to act! 237 00:21:02,590 --> 00:21:05,680 And it's phenomenal that this strike is going on all over Europe. 238 00:21:05,850 --> 00:21:08,230 - Where are you based? - I don't know. In Lanzarote, 239 00:21:08,390 --> 00:21:11,110 but I don't really have time to make the revolution. 240 00:21:11,110 --> 00:21:14,120 You know, guys, maybe we should be with you, I agree with that. 241 00:21:14,230 --> 00:21:15,380 We're going to be late. 242 00:21:15,380 --> 00:21:16,850 But we're gonna miss our flight 243 00:21:16,850 --> 00:21:19,280 and we don't wanna get in trouble with this, so... 244 00:21:19,280 --> 00:21:20,820 Yeah, I understand that, but... 245 00:21:21,990 --> 00:21:24,820 try to think for the next strike, okay? 246 00:21:24,820 --> 00:21:25,930 Yeah, of course, I get it. 247 00:21:25,930 --> 00:21:28,130 And it's a good thing that you have some people... 248 00:21:28,130 --> 00:21:31,240 It's only when we work together we can change something, 249 00:21:31,240 --> 00:21:34,380 so it's important that everybody supports the cause. 250 00:21:34,380 --> 00:21:36,840 Go and talk to your colleagues! 251 00:21:37,000 --> 00:21:39,590 Some of your colleagues in Lanzarote are on strike too. 252 00:21:39,760 --> 00:21:42,890 Go and see them. They'll explain it to you. 253 00:21:43,050 --> 00:21:45,930 I'm sure that if we don't do anything 254 00:21:46,100 --> 00:21:47,770 things will get worse. 255 00:21:47,930 --> 00:21:51,190 Yeah, but I don't really believe in change... 256 00:21:51,850 --> 00:21:55,820 We're not the same age so what we can sacrifice isn't the same. 257 00:21:55,980 --> 00:21:57,650 Don't believe in change? Meaning? 258 00:21:57,820 --> 00:22:00,280 It means I have a flight and I'd like to take it. 259 00:22:00,440 --> 00:22:01,700 What about the future? 260 00:22:01,860 --> 00:22:03,950 I don't even know if I'll be alive tomorrow, 261 00:22:04,120 --> 00:22:06,160 so I just want to get on my flight. 262 00:22:33,010 --> 00:22:34,610 Tea, coffee, snacks. 263 00:22:35,290 --> 00:22:36,290 Tea, coffee? 264 00:22:36,660 --> 00:22:39,270 Snacks? Anything to eat, anything to drink? 265 00:22:40,400 --> 00:22:42,000 Tea, coffee, snacks? 266 00:22:43,300 --> 00:22:45,770 Tea, coffee? Would you like some coffee? 267 00:22:45,770 --> 00:22:48,790 Some tea? Anything to drink, anything to eat? 268 00:22:51,110 --> 00:22:52,520 Tea, coffee, snacks? 269 00:22:54,790 --> 00:22:55,880 Are you okay? 270 00:22:58,920 --> 00:23:01,630 Are you okay or not? Why don't you respond? 271 00:23:03,090 --> 00:23:04,180 About what? 272 00:23:04,760 --> 00:23:07,470 - Are you all right? - Yes, I'm fine and you? 273 00:23:08,230 --> 00:23:09,910 What you gonna do today? 274 00:23:11,810 --> 00:23:12,810 Nothing. 275 00:23:13,110 --> 00:23:14,110 As always. 276 00:23:18,030 --> 00:23:19,590 Are you gonna stay here the whole day? 277 00:23:21,910 --> 00:23:22,910 Maybe. 278 00:23:23,250 --> 00:23:24,250 Always maybe. 279 00:23:27,060 --> 00:23:29,070 Are you gonna go to the beach with me today? 280 00:23:29,660 --> 00:23:31,400 I'm gonna go later on 281 00:23:31,400 --> 00:23:32,500 if you want to come. 282 00:23:33,910 --> 00:23:36,770 If you're going later, maybe I go with you. 283 00:23:37,410 --> 00:23:39,410 Maybe is not an answer for me. 284 00:23:41,550 --> 00:23:42,820 You need to answer yes or no. 285 00:23:43,500 --> 00:23:45,030 Like everyone else. 286 00:23:45,290 --> 00:23:46,570 I have to shave. 287 00:23:47,310 --> 00:23:48,420 Yeah, but me too. 288 00:23:49,250 --> 00:23:50,690 That is no excuse. 289 00:23:53,150 --> 00:23:54,840 Okay. I'll go with you. 290 00:23:55,060 --> 00:23:56,060 Okay, cool. 291 00:24:49,160 --> 00:24:50,200 Shit... 292 00:26:13,140 --> 00:26:16,150 David here. Look, I'm getting in contact with you 293 00:26:16,150 --> 00:26:17,810 because rostering have said to me 294 00:26:17,810 --> 00:26:20,680 that we have a lack of people over the Christmas period. 295 00:26:20,780 --> 00:26:23,350 I know you already have the hours for the month, 296 00:26:23,350 --> 00:26:26,830 but I need to know if you could be able to work these hours. 297 00:26:26,830 --> 00:26:29,290 I do need an answer as soon as possible, 298 00:26:29,290 --> 00:26:31,910 but obviously this is just a proposal, 299 00:26:31,910 --> 00:26:34,200 I mean, you're not obliged to do anything, 300 00:26:34,200 --> 00:26:37,240 but please come back to me as soon as possible. Thanks. 301 00:26:44,860 --> 00:26:46,980 Yes, it's okay for me, David. 302 00:27:00,240 --> 00:27:02,560 Stop staring, they will see you. 303 00:27:03,550 --> 00:27:05,560 They will never watch me. 304 00:27:06,510 --> 00:27:08,990 If I continue like this, they will see you. 305 00:27:13,620 --> 00:27:16,860 Beautiful like on their picture, you know. 306 00:27:17,610 --> 00:27:19,130 Yeah, it's a little bit... 307 00:27:19,320 --> 00:27:20,640 too beautiful. 308 00:27:21,380 --> 00:27:23,280 Yeah, like the white stuff. 309 00:27:24,660 --> 00:27:28,070 I don't like it. How do you work with it always in your face? 310 00:27:29,220 --> 00:27:32,100 Honestly, I could be dressed like nothing 311 00:27:32,100 --> 00:27:34,690 for working in the air conditioning. 312 00:27:35,420 --> 00:27:39,180 I prefer to go home in the same bed, same parking, same boyfriend, you know. 313 00:27:39,740 --> 00:27:41,230 - Everything the same? - Yeah. 314 00:27:41,240 --> 00:27:42,280 You don't get bored? 315 00:27:42,780 --> 00:27:44,710 It's okay for me. Don't mind. 316 00:27:46,240 --> 00:27:49,620 I don't think, it's not for me, always change, places like this. 317 00:27:50,530 --> 00:27:53,150 Yeah, but at least they're going to real destination. 318 00:27:54,370 --> 00:27:56,610 You see what I mean? They're going to Puerto Rico, 319 00:27:56,620 --> 00:27:57,650 they're going to Costa Rica, 320 00:27:57,650 --> 00:27:59,570 they're going to Tokyo, they're going everywhere. 321 00:28:00,300 --> 00:28:01,310 Where are we going? 322 00:28:02,080 --> 00:28:03,080 Watch. 323 00:28:03,450 --> 00:28:06,360 I found an account where they all tag. 324 00:28:07,550 --> 00:28:12,400 And it's all their experiences in Dubai, all the Emirates, Caribbean. 325 00:28:17,230 --> 00:28:20,160 Yeah, it's beautiful but it's still Instagram, you know. 326 00:28:21,110 --> 00:28:22,880 Yeah, but still, that's a landscape. 327 00:28:24,400 --> 00:28:27,550 The light, and it's not just about images and stuff, 328 00:28:27,550 --> 00:28:30,700 it's just you, you can restart everything, it's... 329 00:28:31,280 --> 00:28:32,710 I don't know, it's a new life. 330 00:28:45,390 --> 00:28:47,680 Hey, Dad asks if you'll be back for Christmas. 331 00:28:47,850 --> 00:28:49,690 I don't know if you have plans or not. 332 00:28:49,850 --> 00:28:50,940 See you. 333 00:28:57,030 --> 00:29:00,200 No, I won't be here for Christmas or New Year's. 334 00:29:01,410 --> 00:29:03,580 I'm working at the time. 335 00:29:04,080 --> 00:29:07,000 I couldn't postpone. I tried everything but they said no. 336 00:29:27,140 --> 00:29:29,390 Couldn't you have at least tried to get off? 337 00:29:29,560 --> 00:29:31,230 Well... It's fine. 338 00:29:36,860 --> 00:29:39,900 I just told you I tried but it didn't work. 339 00:29:50,170 --> 00:29:52,770 Ladies and gentlemen, captain speaking from cockpit. 340 00:29:54,990 --> 00:29:58,170 We just landed in Bordeaux a bit behind schedule 341 00:29:59,180 --> 00:30:04,410 due to slow turn around, we do apologise for this delay. 342 00:30:04,760 --> 00:30:07,300 The ground temperature is ten degrees Celsius. 343 00:30:07,510 --> 00:30:12,970 Weather is raining and we hope to see you soon 344 00:30:13,570 --> 00:30:17,840 on board Wings and have a nice stay in Bordeaux. 345 00:30:18,060 --> 00:30:19,060 Bye-bye. 346 00:30:48,940 --> 00:30:50,190 You wanna take a shower? 347 00:30:52,100 --> 00:30:53,100 No. 348 00:30:53,760 --> 00:30:55,240 I prefer to stay like this. 349 00:30:58,950 --> 00:30:59,990 Okay. 350 00:30:59,990 --> 00:31:01,250 But can you stay with me? 351 00:31:02,510 --> 00:31:03,510 Please. 352 00:31:08,900 --> 00:31:10,340 Just five minutes. 353 00:31:51,240 --> 00:31:52,400 You have the same... 354 00:32:18,270 --> 00:32:19,270 You like it? 355 00:32:19,760 --> 00:32:20,760 Mm-hm. 356 00:32:29,980 --> 00:32:31,550 And you're coming often here? 357 00:32:34,460 --> 00:32:35,460 Mm-mm. 358 00:32:35,860 --> 00:32:37,610 No. There was... 359 00:32:38,780 --> 00:32:41,680 trouble at the airport so I had a layover. 360 00:32:42,520 --> 00:32:44,260 But usually I come home... 361 00:32:45,270 --> 00:32:46,390 every night. 362 00:32:52,170 --> 00:32:53,170 I think I have to go. 363 00:32:54,290 --> 00:32:55,290 Whoa. 364 00:33:11,840 --> 00:33:12,880 Closer again. 365 00:33:14,220 --> 00:33:15,440 No, come on. 366 00:33:15,440 --> 00:33:17,250 Would you like some coffee? 367 00:33:19,380 --> 00:33:20,380 Again. 368 00:33:20,720 --> 00:33:22,930 - Would you like some coffee? - Okay, you smell alcohol. 369 00:33:23,790 --> 00:33:24,790 Yes or not? 370 00:33:26,980 --> 00:33:28,030 I don't know. 371 00:33:28,030 --> 00:33:30,600 You don't know? You don't know if you drink or smell of alcohol? 372 00:33:31,500 --> 00:33:33,630 - Make a party yesterday? - No. 373 00:33:34,500 --> 00:33:35,500 No...? 374 00:33:35,710 --> 00:33:38,190 No, I didn't feel so good, so... 375 00:33:38,470 --> 00:33:40,340 - So? - So, I had one glass. 376 00:33:40,610 --> 00:33:41,610 Ah, okay. 377 00:33:42,580 --> 00:33:44,000 - Only one? - Yes. 378 00:33:45,850 --> 00:33:48,020 Timing? 12 hours before your flight, or...? 379 00:33:48,790 --> 00:33:49,790 After? 380 00:33:51,980 --> 00:33:53,280 You don't know the timing? 381 00:33:53,610 --> 00:33:55,550 You have to respect the time. 382 00:33:55,760 --> 00:33:57,440 Anyway, don't take care of the time, 383 00:33:57,440 --> 00:34:00,090 you don't have to drink before your flight, it's better. 384 00:34:00,760 --> 00:34:03,430 Because, honestly, you cannot fly today. 385 00:34:04,060 --> 00:34:06,240 No, I swear I can fly. 386 00:34:06,420 --> 00:34:08,880 You can fly but if you have alcohol, if we have a control 387 00:34:08,880 --> 00:34:10,710 anyway, for me, I have to call someone. 388 00:34:10,710 --> 00:34:13,180 No, no, eat some candies or chewing gum 389 00:34:13,180 --> 00:34:15,660 and I can do the sale and the services. 390 00:34:16,050 --> 00:34:17,160 I can do everything. 391 00:34:21,120 --> 00:34:23,520 Honestly, I really don't know. I like you, 392 00:34:23,520 --> 00:34:26,940 you're good, you look nice, but you smell of alcohol, so... 393 00:34:27,060 --> 00:34:28,060 We're health and safety 394 00:34:28,600 --> 00:34:30,280 before commercial parts. 395 00:34:32,050 --> 00:34:33,050 But... 396 00:34:33,270 --> 00:34:36,440 I mean, you can do any test and you will see I'm good. 397 00:34:36,440 --> 00:34:38,620 I make my test and the test is not good. 398 00:34:38,620 --> 00:34:39,680 - No... - You smell alcohol. 399 00:34:39,680 --> 00:34:40,710 You can't work for me. 400 00:34:41,710 --> 00:34:42,710 Sorry. 401 00:34:44,740 --> 00:34:46,180 I swear I can fly. 402 00:34:46,590 --> 00:34:49,630 Your life jacket is stowed in a pocket beneath your seat 403 00:34:49,630 --> 00:34:51,360 where you can pass it around your head. 404 00:34:51,360 --> 00:34:56,200 In the unlikely event of landing in water, remove the jacket from its packet 405 00:34:56,200 --> 00:34:57,720 and place it over your head. 406 00:34:59,140 --> 00:35:01,760 Bring the strap around your waist at the front 407 00:35:01,760 --> 00:35:04,430 and secure as the crew are now demonstrating. 408 00:35:04,440 --> 00:35:07,600 To inflate, pull sharply on the red toggle. 409 00:35:07,600 --> 00:35:10,970 There is a mouthpiece for further inflation or deflation 410 00:35:10,970 --> 00:35:13,110 and a light to attract attention. 411 00:35:13,240 --> 00:35:14,890 - It's on the top. - Yeah. 412 00:35:14,890 --> 00:35:15,890 Here we go. 413 00:35:20,010 --> 00:35:21,010 Okay. 414 00:35:25,450 --> 00:35:26,450 Here you go. 415 00:35:28,020 --> 00:35:30,600 Do you mind to take another one, please? 416 00:35:30,600 --> 00:35:31,860 - Oh, yeah. - Sorry! 417 00:35:31,860 --> 00:35:32,890 No problem. 418 00:35:40,620 --> 00:35:42,550 Twinkle of the Christmas tree. 419 00:35:42,550 --> 00:35:43,550 Yeah. 420 00:35:46,500 --> 00:35:48,180 - One year. - One year? 421 00:35:48,420 --> 00:35:49,420 And you? 422 00:35:49,720 --> 00:35:52,950 - Six months. - I'm six months as well. 423 00:35:53,430 --> 00:35:55,470 I'm still the baby in the base. 424 00:35:56,730 --> 00:35:59,820 And I think the uniform fits perfect, no? I don't know. 425 00:36:01,030 --> 00:36:03,370 - You like it? Looks very nice. - Yeah. 426 00:36:03,370 --> 00:36:05,960 Yeah, your shirt is very white. 427 00:36:06,790 --> 00:36:09,910 You can see it didn't have many washes. 428 00:36:10,810 --> 00:36:11,840 And you? 429 00:36:11,840 --> 00:36:13,910 How long do you have working? 430 00:36:13,910 --> 00:36:15,980 It's coming to... 431 00:36:16,580 --> 00:36:18,790 I have to watch on my Instagram. 432 00:36:25,430 --> 00:36:27,620 It's almost three years. 433 00:36:28,120 --> 00:36:30,060 - Wow. - Two and a half years. 434 00:36:31,840 --> 00:36:32,840 Great. 435 00:36:33,990 --> 00:36:34,990 Looks long. 436 00:36:35,950 --> 00:36:36,950 Very long. 437 00:37:23,210 --> 00:37:24,210 Sorry. 438 00:37:24,660 --> 00:37:27,570 I left staff with my bag somewhere. 439 00:37:27,570 --> 00:37:30,160 Yeah, she said that she left it over there in the corner for you. 440 00:37:30,170 --> 00:37:31,170 Ah, great. 441 00:37:35,130 --> 00:37:39,230 Before you do go anywhere, we need to speak about your contract. 442 00:37:39,340 --> 00:37:40,580 - Okay? - Okay. 443 00:37:40,580 --> 00:37:41,820 If you just wanna come over here, 444 00:37:41,820 --> 00:37:44,240 we'll have a quick talk about it if you can. Have you finished? 445 00:37:44,240 --> 00:37:47,030 - Yeah. I'll come. - Okay, I'll see you there in a second. 446 00:37:50,840 --> 00:37:53,060 So, I'm sure you're aware 447 00:37:53,060 --> 00:37:57,020 your contract is about to finish now, okay? 448 00:37:57,020 --> 00:37:59,900 So, due to the contract being about to finish, 449 00:37:59,900 --> 00:38:04,140 unfortunately there's no vacancies for juniors here in the base. 450 00:38:04,150 --> 00:38:07,020 So you'll have to do the number one course. 451 00:38:09,820 --> 00:38:11,420 But I'm good as a junior. 452 00:38:11,420 --> 00:38:14,050 I mean, I don't want be number one or... 453 00:38:15,630 --> 00:38:18,640 I mean, I like responsibility, but I'm really good where I am. 454 00:38:19,370 --> 00:38:22,290 Okay, I understand what you're saying to me, 455 00:38:22,290 --> 00:38:25,880 however unfortunately I just can't give you that option. 456 00:38:26,130 --> 00:38:29,980 So, in the base there are a certain amount of vacancies for juniors 457 00:38:30,310 --> 00:38:32,710 and your contract's about to finish. 458 00:38:32,820 --> 00:38:35,110 As it's about to finish, the only alternative 459 00:38:35,110 --> 00:38:37,880 I can give to you is to do the number one contract. 460 00:38:39,530 --> 00:38:43,480 Okay, otherwise I can't do anything? 461 00:38:43,920 --> 00:38:47,980 Unfortunately there's, I just can't give you another solution. 462 00:38:47,980 --> 00:38:49,960 Unless you do this, your contract 463 00:38:49,970 --> 00:38:52,550 will be finished and you'll be terminated. 464 00:38:54,050 --> 00:38:55,050 Okay. 465 00:38:55,450 --> 00:38:57,140 Then tell me what to do, I will do it. 466 00:38:57,410 --> 00:38:59,940 Okay, you need to take this opportunity 467 00:38:59,940 --> 00:39:03,310 as an opportunity for you to be able to grow, okay? 468 00:39:04,290 --> 00:39:09,150 Okay, so basically I just need you to sign something. 469 00:39:09,150 --> 00:39:10,480 What was your name again? 470 00:39:11,820 --> 00:39:12,840 Cassandre. 471 00:39:12,840 --> 00:39:14,900 - Okay, Cassandre... - Wassels. 472 00:39:15,050 --> 00:39:17,210 Okay, yeah, here you are, perfect. Okay. 473 00:39:55,850 --> 00:39:57,100 Hello? 474 00:39:57,270 --> 00:40:00,440 Hello Mrs Wassels, this is Sabrina from Orange. 475 00:40:00,900 --> 00:40:05,030 Could you spare me a moment to talk about your phone consumption? 476 00:40:05,700 --> 00:40:08,110 I saw that you were on a hummingbird plan 477 00:40:08,280 --> 00:40:12,540 and I see that your data consumption was mainly abroad. 478 00:40:12,700 --> 00:40:15,620 So I wanted to suggest the cheetah plan 479 00:40:15,790 --> 00:40:19,830 which would allow you to have unlimited downloads abroad. 480 00:40:20,000 --> 00:40:21,790 Would you be interested in that? 481 00:40:21,960 --> 00:40:26,590 What's the difference in cost to the one I have now? 482 00:40:26,760 --> 00:40:29,430 That's a difference of fourteen euros and ninety cents. 483 00:40:29,590 --> 00:40:31,510 And then you'll have unlimited data. 484 00:40:31,680 --> 00:40:34,140 Then you won't get blocked when you use up your data. 485 00:40:34,310 --> 00:40:37,270 All right, I'll take it. I'd like to change my plan. 486 00:40:37,440 --> 00:40:41,150 However, it has to be the account holder who does the modification 487 00:40:41,310 --> 00:40:43,570 so I will ask you for some information. 488 00:40:43,730 --> 00:40:45,820 You are Sabine Wassels... 489 00:40:47,070 --> 00:40:48,650 No, it's my mother. 490 00:40:50,620 --> 00:40:55,290 Okay, then your mother needs to go online and make the necessary changes. 491 00:40:55,450 --> 00:41:00,130 She can either do so from her mobile application or online. 492 00:41:00,290 --> 00:41:05,460 The procedure is simple, she clicks on "Document" on the "Add New Document" tab 493 00:41:05,630 --> 00:41:10,720 and then she will be able to allow you to make the change on her behalf. 494 00:41:10,890 --> 00:41:15,430 Then you can change the phone plan. Would that be okay? 495 00:41:17,390 --> 00:41:18,940 No, that's complicated. 496 00:41:21,650 --> 00:41:24,980 Well, another solution would be for your mother 497 00:41:25,150 --> 00:41:27,780 to call the customer service directly herself. 498 00:41:27,940 --> 00:41:30,990 It's going to be really complicated because she's dead. 499 00:41:32,910 --> 00:41:34,660 I... I understand. 500 00:41:36,040 --> 00:41:40,830 What we can do is resend you the code so that you have access... 501 00:41:41,000 --> 00:41:45,460 Well, maybe the best thing would be... to cancel the line. 502 00:41:46,250 --> 00:41:48,920 - All right. - And your name? 503 00:41:50,180 --> 00:41:51,800 Cassandre Wassels. 504 00:41:51,970 --> 00:41:56,220 What I can suggest at this point is to cancel the subscription 505 00:41:56,390 --> 00:42:00,020 - so you can create a new one. - All right. 506 00:42:02,690 --> 00:42:04,270 Very well. 507 00:42:04,440 --> 00:42:08,190 However, the cancellation fee will cost 43 euros 508 00:42:08,360 --> 00:42:11,360 which you'll have to pay in order to reopen a line in your name. 509 00:42:11,530 --> 00:42:14,410 - Will that be fine? - All right. 510 00:42:14,570 --> 00:42:17,870 - Great. I'll let you do the modification. - Thank you. 511 00:42:18,040 --> 00:42:21,040 - Thank you for being a valued customer. - Goodbye. 512 00:42:55,570 --> 00:42:56,610 Stay focused. 513 00:43:08,710 --> 00:43:11,280 Ladies and gentlemen, welcome on board 514 00:43:11,280 --> 00:43:13,850 this Wing flight destination to Malaga. 515 00:43:14,330 --> 00:43:17,320 I am Jakob and I am your cabin manager. 516 00:43:31,590 --> 00:43:32,600 Keep it up. 517 00:43:48,700 --> 00:43:50,400 Let's start again. It's okay. 518 00:43:50,510 --> 00:43:52,760 - Your announcement was good. - It's incredible how... 519 00:43:52,760 --> 00:43:53,940 - It's shaking. - Started shaking. 520 00:43:53,940 --> 00:43:57,950 Yes, because it's a muscle. You need to practice your smile. 521 00:44:09,100 --> 00:44:12,550 Okay, 30 seconds is not a long time. 522 00:44:12,550 --> 00:44:13,910 - No, not at all. - And... 523 00:44:14,310 --> 00:44:16,780 your smile was very little, very close. 524 00:44:16,780 --> 00:44:20,820 You need to open yourself more, you need to be more confident, 525 00:44:20,820 --> 00:44:24,040 even the tone of your voice was a little bit shy. 526 00:44:24,840 --> 00:44:29,700 So, think about leadership. Think about good leaders, 527 00:44:29,700 --> 00:44:31,570 about the speech, how you... 528 00:44:32,950 --> 00:44:36,440 are going to let your passengers know that you are in charge. 529 00:44:37,710 --> 00:44:39,230 - You ready? - Yep. 530 00:44:41,630 --> 00:44:43,820 Ladies and gentlemen, welcome on board 531 00:44:43,830 --> 00:44:46,020 this Wing flight, destination to Malaga. 532 00:44:46,280 --> 00:44:48,750 I'm Dounia and I am your cabin manager. 533 00:45:45,430 --> 00:45:46,430 Okay. 534 00:45:47,950 --> 00:45:51,600 All those emotions you have, you need to leave it behind. 535 00:45:53,680 --> 00:45:54,690 Okay. 536 00:45:55,750 --> 00:45:57,640 Don't think about your personal life, 537 00:45:57,640 --> 00:46:00,330 don't think about anything which might disturb you, 538 00:46:00,330 --> 00:46:03,560 just focus and it's all about those 30 seconds, 539 00:46:03,670 --> 00:46:05,100 there's nothing else. 540 00:46:05,770 --> 00:46:08,820 Yeah. The question is to be here now, so 541 00:46:09,600 --> 00:46:11,550 there is no past, there is no future, 542 00:46:11,550 --> 00:46:14,510 it's just you as a cabin manager in this precise moment 543 00:46:14,510 --> 00:46:18,780 and here in front of you nobody cares about your personal life, 544 00:46:18,780 --> 00:46:22,570 or your personal issues or what you did yesterday or this morning 545 00:46:22,570 --> 00:46:24,460 or what you gonna do tomorrow. 546 00:46:48,370 --> 00:46:49,660 Welcome on board. 547 00:46:54,430 --> 00:46:57,250 You will find yourself at least twice a month 548 00:46:57,250 --> 00:46:59,110 facing a medical emergency. 549 00:47:00,810 --> 00:47:03,600 This is serious, you are trying to save someone. 550 00:47:04,030 --> 00:47:05,060 Take it seriously. 551 00:47:06,950 --> 00:47:09,360 You're gonna break his bones by now. 552 00:47:09,680 --> 00:47:10,690 Slower. 553 00:47:27,800 --> 00:47:30,680 Hey, I hope you have champagne on board! 554 00:47:32,190 --> 00:47:33,210 - Welcome. - Thank you. 555 00:47:35,430 --> 00:47:40,310 We want to know if there is champagne or caipirinhas? 556 00:47:40,420 --> 00:47:41,820 Can we have some right now? 557 00:47:41,820 --> 00:47:44,200 Not now exactly because we have... 558 00:47:44,410 --> 00:47:46,650 Oh, but we're on a bachelorette party. 559 00:47:46,650 --> 00:47:47,770 Yeah, I know. 560 00:47:47,770 --> 00:47:49,480 I'm going to get married. 561 00:47:49,480 --> 00:47:51,140 Oh, congratulations. 562 00:47:51,140 --> 00:47:54,390 - You just have to wait 20 minutes... - Show her your ring. 563 00:47:54,400 --> 00:47:56,130 Oh, it's beautiful, right? 564 00:47:56,260 --> 00:47:59,220 When you've got group of people travelling like that, 565 00:47:59,220 --> 00:48:03,080 it's always easier to deal just with one person than with a group. 566 00:48:03,440 --> 00:48:04,660 - Okay? - Yeah. 567 00:48:04,670 --> 00:48:05,780 Try to find the leader 568 00:48:06,580 --> 00:48:08,040 and get the leader on your side. 569 00:48:08,700 --> 00:48:09,930 So, what's very important 570 00:48:09,930 --> 00:48:12,050 regarding the body language in that case? 571 00:48:12,050 --> 00:48:14,330 What do you think, what's the first thing? 572 00:48:15,760 --> 00:48:16,760 Eye contact. 573 00:48:17,680 --> 00:48:20,320 Always put yourself in the passenger's shoes, 574 00:48:20,320 --> 00:48:22,960 you know, how you would like to be treated. 575 00:48:23,810 --> 00:48:27,500 This is very important because it shows empathy. 576 00:48:28,110 --> 00:48:29,110 You know? 577 00:48:29,480 --> 00:48:31,880 And always remember that the uniform 578 00:48:32,030 --> 00:48:35,320 is the wall between you, your emotions, your feelings, 579 00:48:35,530 --> 00:48:36,560 and what's going on. 580 00:48:38,490 --> 00:48:39,720 Yeah, never let you... 581 00:48:40,900 --> 00:48:41,900 go... 582 00:48:43,250 --> 00:48:44,530 to the limits. 583 00:48:45,370 --> 00:48:47,920 Don't let yourself be consumed, yeah? 584 00:48:48,440 --> 00:48:50,310 - Yes. - It's very important. 585 00:48:51,250 --> 00:48:52,700 Brace! Brace! 586 00:49:00,510 --> 00:49:02,540 And unbuckle your seatbelt and go down. 587 00:49:02,540 --> 00:49:04,620 Get out! Get out! 588 00:49:06,340 --> 00:49:08,600 Stop! Stop! Wait! Wait! 589 00:49:09,180 --> 00:49:10,180 Go! Go! 590 00:49:30,300 --> 00:49:34,180 In fact, the plan is simple. I've just finished a year at Wing. 591 00:49:34,720 --> 00:49:36,430 I'll be a cabin manager. 592 00:49:36,600 --> 00:49:39,350 After that, I'll try out for Emirates. 593 00:49:39,520 --> 00:49:41,900 - I get into Emirates... - Emirates is tough. 594 00:49:42,060 --> 00:49:43,480 I get into Emirates, 595 00:49:43,650 --> 00:49:45,730 - spend 3-4 years in Dubai... - OK, but... 596 00:49:45,900 --> 00:49:48,610 Yes, it's the perfect plan but... 597 00:49:49,450 --> 00:49:52,070 - How many languages can you speak? - Four. 598 00:49:52,240 --> 00:49:55,580 That's why. It's impossible for me. They'll never take me. 599 00:49:55,740 --> 00:49:58,830 - It's not as easy as that! - So, you've already given up! 600 00:49:59,000 --> 00:50:02,500 - Well, no, but... - You don't even apply. That's that. 601 00:50:03,130 --> 00:50:05,670 It's not that... 602 00:50:05,840 --> 00:50:07,590 - Do you want to or not? - Of course I do! 603 00:50:07,760 --> 00:50:10,970 You don't think it's my dream to be walking around Dubai with a tiger? 604 00:50:11,130 --> 00:50:14,140 - Well, if you want to... - Or to have a dolphin in my jacuzzi? 605 00:50:14,300 --> 00:50:17,010 If you want to have a dolphin and a tiger, then go for it! 606 00:50:17,180 --> 00:50:19,270 But you have to be more of everything! 607 00:50:19,430 --> 00:50:23,650 You have to be more beautiful, more smiley, more chic, and classier. 608 00:50:24,150 --> 00:50:27,440 Everything is more complicated. It's not Wing, you know! 609 00:50:27,610 --> 00:50:29,150 Compared to them, we're... 610 00:50:30,280 --> 00:50:32,860 - Great! You got your life on lock. - We're yokels. 611 00:50:33,030 --> 00:50:36,620 That's nice! It's great being young! 612 00:50:36,780 --> 00:50:38,240 No, but I'll try... 613 00:50:38,910 --> 00:50:40,830 but I'm sure it won't work out. 614 00:50:41,710 --> 00:50:43,670 They're too... 615 00:50:43,830 --> 00:50:46,460 they're too strict on language skills, I'm telling you! 616 00:50:46,630 --> 00:50:50,380 They have thousands of applications of people speaking seven languages. 617 00:50:50,550 --> 00:50:54,720 I'll walk in and speak a little English and... I will never pass. 618 00:50:54,890 --> 00:50:58,180 You want me to tell you what I think it's all about? 619 00:50:58,350 --> 00:51:01,680 - It's not the language or whatever. - It's hope. 620 00:51:01,850 --> 00:51:04,690 No, it's not hope! Stop talking like a grandma! 621 00:51:04,850 --> 00:51:06,230 It's gallantry! 622 00:51:07,520 --> 00:51:09,070 That's worse! 623 00:51:09,230 --> 00:51:12,280 You talk like a grandma's grandma! 624 00:51:12,900 --> 00:51:14,570 So gallantry means energetic? 625 00:51:14,740 --> 00:51:19,410 Just fake it! Fake having confidence and everyone thinks you're hot shit. 626 00:51:20,440 --> 00:51:21,450 Thank you. 627 00:51:22,580 --> 00:51:23,580 Jade. 628 00:51:26,730 --> 00:51:28,070 - Congratulations. - Thank you. 629 00:51:29,870 --> 00:51:30,870 Malin. 630 00:51:32,350 --> 00:51:34,110 - Congratulations. - Thank you. 631 00:51:34,950 --> 00:51:35,950 Cassandre. 632 00:51:37,130 --> 00:51:38,940 Congratulations. Well done. 633 00:51:39,800 --> 00:51:40,800 And Dounia. 634 00:51:42,020 --> 00:51:43,020 Well done. 635 00:51:44,910 --> 00:51:47,310 It was really cool to have you here. 636 00:51:48,430 --> 00:51:51,380 You're pretty motivated and you know where you're going, 637 00:51:51,380 --> 00:51:53,200 you all ave your targets set up. 638 00:51:54,850 --> 00:51:56,380 You're gonna be good cabin managers. 639 00:51:57,140 --> 00:51:58,280 - Thank you. - Thanks. 640 00:51:58,790 --> 00:51:59,790 Thanks. 641 00:53:36,290 --> 00:53:37,970 You can save one euro. 642 00:53:38,630 --> 00:53:39,630 By card? 643 00:53:48,370 --> 00:53:49,950 My colleague will take your payment. 644 00:53:51,410 --> 00:53:54,050 One soup. There is tomato soup or chicken soup. 645 00:53:54,050 --> 00:53:55,270 - Chicken. - Chicken soup. 646 00:53:55,270 --> 00:53:56,270 I have this. 647 00:53:56,700 --> 00:53:57,830 Yeah, but it's for them. 648 00:53:57,830 --> 00:53:59,630 I give him one and after... 649 00:54:36,350 --> 00:54:37,830 How was your fight, flight? 650 00:54:38,140 --> 00:54:40,120 - My fight? - Flight! 651 00:54:42,350 --> 00:54:45,670 It was almost a flight, it was Milano, Liverpool. 652 00:54:46,540 --> 00:54:48,000 Liverpool the worst. 653 00:54:49,190 --> 00:54:50,670 I hate it. 654 00:54:50,670 --> 00:54:52,860 Nothing new, drunk people. 655 00:54:53,350 --> 00:54:54,960 - Crusts. - No. 656 00:54:54,960 --> 00:54:55,960 Yeah. 657 00:54:56,690 --> 00:54:58,510 - Liverpool. - And many winters for sure. 658 00:54:58,760 --> 00:55:00,220 Half an hour to disembark. 659 00:55:00,220 --> 00:55:03,100 These people. I mean, they are cute but sometimes... 660 00:55:04,090 --> 00:55:05,100 It's harm! 661 00:55:06,000 --> 00:55:08,050 Anything else? Anything happened? 662 00:55:08,910 --> 00:55:10,820 We didn't fly today so we need... 663 00:55:10,820 --> 00:55:12,900 I meet someone, someone great. 664 00:55:13,090 --> 00:55:15,180 - Really? - He asked me if I want to 665 00:55:15,180 --> 00:55:17,140 get child. No, nothing in Liverpool. 666 00:55:20,020 --> 00:55:21,710 Like, Liverpool, really? 667 00:55:21,960 --> 00:55:24,830 It's like you found a unicorn on board, no? 668 00:55:25,820 --> 00:55:29,160 I will leave everything hidden somewhere there, you know. 669 00:55:29,170 --> 00:55:30,660 And that's what people say, 670 00:55:30,660 --> 00:55:33,100 everyone has a dead body in the fridge, no? 671 00:55:33,260 --> 00:55:35,470 - Yeah. - I think my dead body can stay there 672 00:55:35,470 --> 00:55:36,510 a bit longer. 673 00:55:37,410 --> 00:55:38,530 Are you happy? 674 00:55:39,540 --> 00:55:40,950 All the time. Cheers for that. 675 00:55:41,360 --> 00:55:42,360 Cheers. 676 00:55:43,870 --> 00:55:46,720 Yesterday I saw a girl, she had a tattoo in here 677 00:55:46,720 --> 00:55:50,330 saying "Happiness is inside me." 678 00:55:50,800 --> 00:55:53,440 - So, yeah... - Also! 679 00:55:53,690 --> 00:55:56,260 I don't think the happiness is in the wine 680 00:55:56,260 --> 00:55:58,090 or in somewhere else. 681 00:55:58,870 --> 00:55:59,880 How's it going? 682 00:55:59,880 --> 00:56:00,880 Great, and you? 683 00:56:01,390 --> 00:56:03,010 Well, not so good, 684 00:56:03,010 --> 00:56:07,340 after checking your reports, I've gone back through all your reports, 685 00:56:07,980 --> 00:56:11,420 and I'm comparing your reports to all the other number ones, 686 00:56:11,420 --> 00:56:15,830 and you have an average scoring of your crew of 4.5. 687 00:56:16,100 --> 00:56:20,310 - Yes. - Yet the rest of the base has 3.4 stars. 688 00:56:21,450 --> 00:56:24,680 So, I'm trying to understand exactly how you 689 00:56:24,690 --> 00:56:28,670 have come to this determination of this evaluation. 690 00:56:28,910 --> 00:56:32,530 You think I put too much stars, that's the trouble? 691 00:56:33,420 --> 00:56:36,090 No, what I'm saying is 692 00:56:36,090 --> 00:56:41,040 that 4.5 stars is basically telling me everything is perfect 693 00:56:41,190 --> 00:56:43,190 and there's absolutely no problems. 694 00:56:44,570 --> 00:56:48,770 Because most of the time I really trust my crew and they are doing well. 695 00:56:49,770 --> 00:56:51,910 Okay, I don't believe that for a second. 696 00:56:52,280 --> 00:56:56,340 For example, you have a flight here which is Madrid to Frankfurt, 697 00:56:56,340 --> 00:57:00,220 you had a terrible flight, terrible day of sales. 698 00:57:00,370 --> 00:57:01,370 True, I remember. 699 00:57:01,490 --> 00:57:04,870 You've given everyone a very good four stars. 700 00:57:04,870 --> 00:57:07,500 Yeah, because they deserve it because, to be honest, 701 00:57:07,500 --> 00:57:10,430 I really remember the flight and it wasn't about them. 702 00:57:10,430 --> 00:57:12,760 There was a lot of turbulence, we stopped two times, 703 00:57:12,760 --> 00:57:14,630 we tried two times to do it, duty free, 704 00:57:14,910 --> 00:57:17,190 - so it really wasn't their fault, so... - Okay. 705 00:57:17,310 --> 00:57:19,480 Why aren't you telling me this information? 706 00:57:19,480 --> 00:57:21,380 Why don't I know what's happening? 707 00:57:21,380 --> 00:57:24,300 At the end of the day, everything seems perfect... 708 00:57:24,300 --> 00:57:26,860 Because you're asking me to be not fair, 709 00:57:26,860 --> 00:57:29,030 just to reach out your objective. 710 00:57:30,270 --> 00:57:32,940 No, I'm not asking to reach to my objective, 711 00:57:33,070 --> 00:57:35,660 what I'm asking is for you to be objective 712 00:57:35,660 --> 00:57:38,070 and what I want you to do is your job. 713 00:57:38,440 --> 00:57:41,360 I want you to make sure you're evaluating people, 714 00:57:41,360 --> 00:57:46,160 because your obligation is to make sure that the crew are pushing themselves. 715 00:57:47,480 --> 00:57:50,030 There is a lady at 17 that, she doesn't want to move 716 00:57:50,040 --> 00:57:52,620 but she needs to move. Could you speak with her? 717 00:57:52,620 --> 00:57:53,670 She doesn't speak English. 718 00:57:53,790 --> 00:57:54,790 17. 719 00:57:55,200 --> 00:57:57,960 We're about to take off, please can I see your boarding pass? 720 00:57:58,700 --> 00:58:02,110 You're 20C, it's just right there, can you go to your seat, please? 721 00:58:03,090 --> 00:58:04,690 I don't understand what you're saying. 722 00:58:04,690 --> 00:58:06,760 For safety reason, please go... 723 00:58:07,050 --> 00:58:08,510 You have to go to your seat, please. 724 00:58:09,050 --> 00:58:11,440 Either you go to your seat or I will disembark you. 725 00:58:11,440 --> 00:58:12,880 Please go to your seat right now. 726 00:58:13,440 --> 00:58:16,410 Either you go or I disembark you, please go to your seat. 727 00:58:16,510 --> 00:58:17,670 You're putting everyone late. 728 00:58:18,750 --> 00:58:19,750 This one. 729 00:58:20,580 --> 00:58:21,590 Okay. 730 00:58:25,870 --> 00:58:26,870 20C. Here. 731 00:59:00,480 --> 00:59:01,520 Are you okay? 732 00:59:02,830 --> 00:59:04,850 I'm sorry for the window, 733 00:59:04,850 --> 00:59:07,120 but it was for safety request. 734 00:59:07,240 --> 00:59:08,300 You understand? 735 00:59:08,300 --> 00:59:11,200 And next time you should check on the website, 736 00:59:11,200 --> 00:59:13,070 you can choose window or... 737 00:59:21,540 --> 00:59:22,580 An operation? 738 00:59:32,690 --> 00:59:33,910 You're going alone? 739 00:59:41,930 --> 00:59:43,450 It's gonna be okay. 740 00:59:54,960 --> 00:59:57,720 It's the first time you're leaving your country 741 00:59:57,850 --> 00:59:59,660 for an operation, right? 742 01:00:02,600 --> 01:00:04,280 Where, the operation? 743 01:00:07,050 --> 01:00:08,090 Okay. 744 01:00:21,440 --> 01:00:22,440 How old is she? 745 01:00:27,920 --> 01:00:28,930 It's you? 746 01:00:41,370 --> 01:00:42,890 It's gonna be okay. 747 01:00:44,090 --> 01:00:45,960 You're gonna see them again, I'm sure. 748 01:00:56,240 --> 01:00:57,920 You're cute in this one. 749 01:01:16,500 --> 01:01:18,970 You want something to drink? To drink? 750 01:01:20,010 --> 01:01:21,020 Yeah. 751 01:01:23,390 --> 01:01:24,810 What do you like? 752 01:01:24,810 --> 01:01:27,390 You like vodka, wine? 753 01:01:53,920 --> 01:01:55,670 Take off your jacket, please. 754 01:02:05,560 --> 01:02:07,180 Thank you. Goodbye. 755 01:02:31,830 --> 01:02:33,040 Thank you. 756 01:02:50,560 --> 01:02:54,480 Forget Emirates. In Dubai for a month now, working for a private jet company. 757 01:02:54,650 --> 01:02:56,770 Send in your CV, they're hiring like crazy! 758 01:03:08,730 --> 01:03:11,060 I grab you a beer, but you calm down, okay? 759 01:03:11,830 --> 01:03:13,760 - But you calm down. - I am calm! 760 01:03:13,870 --> 01:03:15,340 - Get me a beer. - No, you're not. 761 01:03:15,470 --> 01:03:16,490 I am calm. 762 01:03:16,490 --> 01:03:18,160 This is the problem on these low cost... 763 01:03:18,160 --> 01:03:20,190 By card or by cash? 764 01:03:20,290 --> 01:03:21,330 Cash or card? 765 01:03:21,570 --> 01:03:23,930 I paid for my seat, I paid for my luggage, 766 01:03:23,930 --> 01:03:25,620 paid for priority boarding... 767 01:03:25,760 --> 01:03:26,960 Card or cash, sir? 768 01:03:26,960 --> 01:03:28,560 Have to pay for a smile as well, do I? 769 01:03:28,560 --> 01:03:29,840 Please, sir, card or cash? 770 01:03:29,840 --> 01:03:33,390 Go on, give us a smile, I'm sure you're quite nice when you smile. 771 01:03:34,360 --> 01:03:35,480 Card or cash? 772 01:03:35,490 --> 01:03:38,230 Card or cash. Give us a smile! 773 01:03:39,470 --> 01:03:42,570 You're nothing, are you? You work for a shitty little company. 774 01:03:42,570 --> 01:03:44,790 Shitty little company and a shitty little job. 775 01:05:55,100 --> 01:05:59,090 Okay, but you used your card and you purchased alcohol. 776 01:05:59,700 --> 01:06:02,930 I mean, two things that you shouldn't have done. 777 01:06:05,620 --> 01:06:07,130 Tell me, I need to understand this. 778 01:06:07,900 --> 01:06:08,900 I told you. 779 01:06:09,290 --> 01:06:12,460 Yeah, but to go against a company policy because you 780 01:06:12,460 --> 01:06:16,000 determined that you could purchase the alcohol for her. 781 01:06:16,840 --> 01:06:18,550 This is totally illogical. 782 01:06:18,550 --> 01:06:21,000 If it was water it would be the same situation, right? 783 01:06:21,160 --> 01:06:23,930 No, because you went against a company policy. 784 01:06:23,930 --> 01:06:25,450 You know full well that you're supposed 785 01:06:25,450 --> 01:06:26,600 to not use your credit card, 786 01:06:26,600 --> 01:06:28,420 you're not allowed to use your credit card. 787 01:06:28,420 --> 01:06:29,490 So what should I do? 788 01:06:29,940 --> 01:06:32,050 Well, the first thing, as you should know, 789 01:06:32,050 --> 01:06:33,300 which is in your manual, 790 01:06:33,520 --> 01:06:35,270 is that you need to comfort the passenger, 791 01:06:35,270 --> 01:06:36,970 you need to see what's wrong with them. 792 01:06:36,980 --> 01:06:39,210 I did it. And where does it say in the manual 793 01:06:39,210 --> 01:06:41,150 that you needed to buy them alcohol? 794 01:06:41,160 --> 01:06:43,280 I don't know, it doesn't say in the manual 795 01:06:43,290 --> 01:06:45,390 what I should do with people who look deeply sad. 796 01:06:46,040 --> 01:06:47,570 You need to use your common 797 01:06:47,570 --> 01:06:49,580 sense, you put yourself in danger, 798 01:06:49,580 --> 01:06:51,290 you put the rest of your crew in danger. 799 01:06:51,890 --> 01:06:53,570 This is totally unacceptable. 800 01:06:53,570 --> 01:06:56,230 At the end of the day, this has consequences. 801 01:06:57,130 --> 01:06:58,890 You know you shouldn't have done this. 802 01:06:59,010 --> 01:07:00,880 Who made the report against me? 803 01:07:01,260 --> 01:07:02,840 That's irrelevant. 804 01:07:02,970 --> 01:07:05,210 This is the situation that you're in now. 805 01:07:07,240 --> 01:07:08,250 Okay. 806 01:07:08,250 --> 01:07:11,310 Okay, well, due to this, unfortunately it's been determined 807 01:07:11,310 --> 01:07:13,640 that you'll be transferred from this base. 808 01:07:14,470 --> 01:07:15,470 Where? 809 01:07:15,690 --> 01:07:19,340 Still to be determined 'cause we don't have any vacancies in 810 01:07:19,340 --> 01:07:20,630 other airports. 811 01:07:20,630 --> 01:07:23,700 When the vacancies arise you'll have a transfer. 812 01:07:23,820 --> 01:07:26,410 But when I would know my reassignment? 813 01:07:26,410 --> 01:07:27,920 We don't have that information. 814 01:07:28,580 --> 01:07:30,000 You're, you're... 815 01:07:30,290 --> 01:07:33,650 listen to me, you're lucky that you have this, 816 01:07:33,880 --> 01:07:35,560 'cause you have very good sales. 817 01:08:55,590 --> 01:08:58,260 It's the same job with more responsibilities... 818 01:08:58,430 --> 01:09:01,010 It's not the same thing. I manage the people I work with. 819 01:09:01,180 --> 01:09:03,680 And before I was under people's orders. 820 01:09:03,850 --> 01:09:07,520 The job is what you do. You bring coffees and whatnot. 821 01:09:08,480 --> 01:09:09,520 - OK? - Fine. 822 01:09:09,520 --> 01:09:11,520 She's managing and making the decisions. 823 01:09:11,690 --> 01:09:14,280 And we're not just serving coffee. 824 01:09:17,570 --> 01:09:20,240 If it's only serving coffee, I'd work at Starbucks, you see? 825 01:09:20,410 --> 01:09:23,830 That's not what I meant... For example, how many cabin managers are there? 826 01:09:23,990 --> 01:09:27,000 We are in the air. There's maybe 30,000 in the company. 827 01:09:27,160 --> 01:09:30,630 - And how many planes, for example? - Damn it, I don't know! 828 01:09:30,790 --> 01:09:32,790 - Dad, you're pretending not to get it! - No! 829 01:09:32,960 --> 01:09:34,340 - Yes, you are! - It's... 830 01:09:35,300 --> 01:09:37,760 Dad, you're my boss but we do the same job. 831 01:09:38,420 --> 01:09:40,800 - Well... No. - He does it on purpose. 832 01:09:41,680 --> 01:09:44,100 It's not that... Yes, I manage a bit more 833 01:09:44,260 --> 01:09:46,680 - but I have more experience. - I'm cleaning up. 834 01:09:48,350 --> 01:09:49,640 Well, that's good! 835 01:09:55,070 --> 01:09:56,900 But you agree with me 836 01:09:57,070 --> 01:09:59,990 in the end you still do things with more responsibilities, but... 837 01:10:00,150 --> 01:10:03,370 - the job is the same, no? - No. 838 01:10:05,240 --> 01:10:07,370 - It's not that I don't get it. - Yes, you do. 839 01:10:07,540 --> 01:10:11,290 Anyway, when you did... You got in there, 840 01:10:11,460 --> 01:10:14,840 because you wanted to travel, and that's good. 841 01:10:15,000 --> 01:10:16,800 So you should continue with it. 842 01:10:18,840 --> 01:10:20,840 No, I think it's good but... 843 01:10:21,010 --> 01:10:24,600 - Because you said it was a promotion. - In reality it's a very simple... 844 01:10:24,760 --> 01:10:27,350 It's not a promotion because it's based on a competition! 845 01:10:27,520 --> 01:10:31,140 For example, if there's a... a passenger who gets furious 846 01:10:31,310 --> 01:10:33,400 it's you who has to decide how to handle it. 847 01:10:33,560 --> 01:10:36,070 Yes, so do I call the police, do I get him out, 848 01:10:36,230 --> 01:10:38,570 - if someone has a stroke... - A stewardess can't. 849 01:10:38,740 --> 01:10:40,740 But the captain has to take care of that. 850 01:10:40,900 --> 01:10:44,740 Yes, but I don't want to be the pilot of the plane. I'm the boss of... 851 01:10:44,910 --> 01:10:46,330 the flight attendants. 852 01:10:46,490 --> 01:10:49,120 You are a stewardess. A stewardess plus more. 853 01:10:49,290 --> 01:10:52,000 It's not "plus more", it's chief attendant. Line manager? 854 01:10:52,170 --> 01:10:54,080 - Cabin manager! - Cabin manager. 855 01:10:59,170 --> 01:11:01,880 I don't need that, Dad. 856 01:11:02,050 --> 01:11:04,390 It's not just for you, it's for the pillows too. 857 01:11:09,180 --> 01:11:12,270 If you gave me another day I could have sorted it out 858 01:11:12,440 --> 01:11:14,060 but you didn't warn me... 859 01:11:19,230 --> 01:11:20,820 It's not that, it's that... 860 01:11:21,360 --> 01:11:25,910 Because I had to store away all the agency's archives, 861 01:11:26,870 --> 01:11:30,870 they were in the garage, and there's no room now with the pickup. 862 01:11:31,040 --> 01:11:32,960 So I put them in your room. 863 01:11:34,000 --> 01:11:35,040 Pardon. 864 01:14:01,230 --> 01:14:02,480 What's up? 865 01:14:04,150 --> 01:14:05,190 Very well. 866 01:14:05,360 --> 01:14:08,780 So it's 279,500 euros... 867 01:14:12,370 --> 01:14:14,830 Yes, it is 79,500, exactly. 868 01:14:15,740 --> 01:14:18,540 For the land registry, I could give it to you at the visit 869 01:14:18,700 --> 01:14:21,290 but as it's a second visit there won't be too many issues. 870 01:14:22,080 --> 01:14:23,420 Exactly. 871 01:14:23,580 --> 01:14:25,670 And this time, you'll be with your husband. 872 01:14:26,960 --> 01:14:27,960 Okay. 873 01:14:28,550 --> 01:14:30,380 So we'll say Wednesday 874 01:14:31,050 --> 01:14:32,470 at 2pm, and it'll be with me. 875 01:14:33,970 --> 01:14:36,180 I bought it second hand 876 01:14:36,350 --> 01:14:39,730 from a friend of mine who wanted to get a new car. 877 01:14:40,810 --> 01:14:42,940 It's a Mercedes, so it's solid. 878 01:14:43,100 --> 01:14:44,940 And parking isn't a problem? 879 01:14:46,770 --> 01:14:48,610 That's not why I got it. 880 01:14:48,780 --> 01:14:51,450 I got it because it's indestructible. 881 01:14:51,610 --> 01:14:53,990 If you drive into a tree, the tree falls over. 882 01:14:56,200 --> 01:14:58,950 And... it's a question of social standing. 883 01:14:59,120 --> 01:15:02,890 When the customers see you arrive, you stand out differently. 884 01:15:03,920 --> 01:15:06,130 - Well, it's true. - That's funny. 885 01:15:06,290 --> 01:15:09,050 Well, we are in a business of image. 886 01:15:09,210 --> 01:15:11,720 And you dress like that when you see clients? 887 01:15:11,880 --> 01:15:13,630 I'm a bit more relaxed now. 888 01:15:15,180 --> 01:15:17,970 Some clients in the countryside like it when I dress like this. 889 01:15:18,140 --> 01:15:20,020 I know I have to adapt to the client. 890 01:15:20,560 --> 01:15:21,730 And... 891 01:15:23,810 --> 01:15:26,940 When farmers see me in my leather jacket they trust me straight away. 892 01:15:27,110 --> 01:15:31,240 If I show up with my suit, they don't trust me. 893 01:15:31,400 --> 01:15:35,410 But when we have to deal with real estate operations, it's a suit. 894 01:15:36,200 --> 01:15:37,530 That's what sales is, 895 01:15:37,700 --> 01:15:40,330 knowing who you're dealing with to reassure them. 896 01:15:41,790 --> 01:15:43,790 And the pickup plays a part in this. 897 01:15:44,330 --> 01:15:47,000 When I arrive, they say, "Wow, it works!" It reassures them. 898 01:15:47,170 --> 01:15:50,000 The pickup is reassuring. It's impressive! 899 01:15:50,630 --> 01:15:53,220 It may not be easy to park 900 01:15:53,380 --> 01:15:54,590 but... 901 01:16:02,350 --> 01:16:06,400 I like being higher. You can see the road better and you're above others. 902 01:16:26,120 --> 01:16:27,630 What are you doing? 903 01:16:28,170 --> 01:16:29,290 Why are you here? 904 01:16:31,460 --> 01:16:32,550 Are you OK? 905 01:16:32,710 --> 01:16:34,510 - Weren't you sleeping? - No. 906 01:16:36,300 --> 01:16:38,390 Do you want some herbal tea? 907 01:16:57,280 --> 01:16:58,910 What are you checking? 908 01:17:00,910 --> 01:17:04,580 When I get up, I check that the door is closed. 909 01:17:18,130 --> 01:17:20,840 - Do you often get up at night? - No, it's just that... 910 01:17:22,560 --> 01:17:24,770 I'm used to getting up early for work. 911 01:17:29,600 --> 01:17:31,980 I'm ready by 4am in the morning. 912 01:17:34,190 --> 01:17:35,940 That's what I usually do. 913 01:17:47,750 --> 01:17:48,960 What time is it? 914 01:17:50,290 --> 01:17:51,540 It's 4:20. 915 01:17:58,170 --> 01:18:00,340 So where are we going afterwards? 916 01:18:00,510 --> 01:18:02,180 We're going to Moulin de Solières! 917 01:18:02,350 --> 01:18:05,390 - Moulin de Solières still exists? - Of course! 918 01:18:05,560 --> 01:18:08,850 - Wow! - The old bearded bouncer's still there. 919 01:18:09,600 --> 01:18:11,480 - Gandalf! - Gandalf! 920 01:18:11,650 --> 01:18:14,480 You put your feet in and it gets hot. 921 01:18:14,650 --> 01:18:16,190 - I swear! - Seriously? 922 01:18:16,360 --> 01:18:19,490 I brought these for you girls, but I'll let you choose the smells. 923 01:18:19,650 --> 01:18:22,780 I saw some real French shops so I thought of you girls. 924 01:18:22,950 --> 01:18:27,040 - What's this? - Many different body creams and stuff. 925 01:18:28,370 --> 01:18:30,160 - That's so nice! - No worries! 926 01:18:30,330 --> 01:18:32,960 - These are samples? - No, they're mini bottles, 927 01:18:33,130 --> 01:18:35,250 but they do look like a spray for a day. 928 01:18:35,420 --> 01:18:36,880 - So yeah... - So nice! 929 01:18:37,050 --> 01:18:40,720 It's never really too hot like in Marrakech. 930 01:18:40,880 --> 01:18:43,760 Yeah, it's true it's windier than in Marrakech. 931 01:18:45,010 --> 01:18:48,520 That's so cool! You must have seen some beautiful places! 932 01:18:48,680 --> 01:18:50,810 Yeah, I'm lucky. I've been all over Europe. 933 01:18:50,980 --> 01:18:53,940 And a bit of Africa too! 934 01:18:55,560 --> 01:18:57,400 Were you able to get around? 935 01:18:57,570 --> 01:19:01,240 - And have you seen all the countries? - I didn't always have time to visit. 936 01:19:01,400 --> 01:19:06,660 A fortnight ago, in the same week, I went to Milan, Mykonos, Essaouira... 937 01:19:07,620 --> 01:19:10,410 - and then we went back to Lanzarote. - Not bad. 938 01:19:10,580 --> 01:19:13,790 - What? You don't want to do that? - Yeah, tomorrow... 939 01:19:13,960 --> 01:19:16,500 - And we do it well... - Yes, but my sister is right there! 940 01:19:17,000 --> 01:19:19,630 - It's fine. - What do you mean? 941 01:19:20,210 --> 01:19:22,930 Cassandre! I already had sex with your sister. 942 01:19:25,760 --> 01:19:27,100 You annoy me! 943 01:19:27,260 --> 01:19:29,430 You talking like this stresses out my dad. 944 01:19:29,600 --> 01:19:30,930 Come on, your dad loves me! 945 01:19:31,100 --> 01:19:34,480 He's my friend and she even knows it! 946 01:19:34,650 --> 01:19:38,570 - It's only right now. - Stop putting on your show! 947 01:19:38,730 --> 01:19:41,110 I'm sorry, I'm sorry! 948 01:19:41,690 --> 01:19:43,240 Don't worry about it... 949 01:19:44,240 --> 01:19:46,950 You're better behaved when you're in front of Jean. 950 01:19:47,120 --> 01:19:48,530 - He scares me! - Really? 951 01:19:48,700 --> 01:19:50,790 - Yeah, he's so... - But our dad is a softy! 952 01:19:50,950 --> 01:19:52,460 Really? 953 01:19:52,620 --> 01:19:54,710 - I don't know, he seems a bit strict! - No! 954 01:19:55,210 --> 01:19:58,960 No, he can come off a bit... He's actually quite shy. 955 01:19:59,130 --> 01:20:02,470 - We were never spanked! - Yes, you were! You don't remember... 956 01:20:02,630 --> 01:20:04,510 I remember... 957 01:20:04,680 --> 01:20:08,550 Even I've been spanked by your father too! 958 01:20:08,720 --> 01:20:11,720 It should be called a dish "Jean's spankings.". 959 01:20:12,600 --> 01:20:16,020 - Don't you want to settle down sometimes? - Yeah, but every day is different, 960 01:20:16,190 --> 01:20:18,940 I never get bored and I meet different people all the time. 961 01:20:19,110 --> 01:20:21,940 In the same day, I can see snow and sun. I'm rather lucky! 962 01:20:22,110 --> 01:20:24,030 So you're not attached to anyone? 963 01:20:25,450 --> 01:20:26,660 No, nobody. 964 01:20:26,820 --> 01:20:28,950 - Really not? - Nope. 965 01:20:29,120 --> 01:20:31,830 Why are you travelling if you don't meet anyone? 966 01:20:31,990 --> 01:20:34,710 I meet people and I have flatmates but I have to accept 967 01:20:34,870 --> 01:20:37,500 that I like them for two hours and then it's goodbye. 968 01:20:37,670 --> 01:20:40,170 What's wrong with you? You look like you have... 969 01:20:40,880 --> 01:20:44,050 - You can't talk about attachment! - Ah, we're still on this! 970 01:20:44,210 --> 01:20:46,510 - Yes, we are! - Yes, Cassandre! 971 01:20:46,880 --> 01:20:48,220 Oh, my God! 972 01:20:51,220 --> 01:20:55,020 I don't understand. What is the definition of attachment? 973 01:20:55,810 --> 01:21:00,230 It's the moment when you're entitled to make mistakes, come back, and argue. 974 01:21:00,400 --> 01:21:02,530 - If you meet someone for two hours... - Yeah! 975 01:21:02,690 --> 01:21:05,780 I'm entitled to it all! We don't even know who we are! 976 01:21:06,400 --> 01:21:07,610 Melissa? 977 01:21:07,780 --> 01:21:09,700 Melissa, do you have a cigarette? 978 01:21:09,870 --> 01:21:11,490 I only have rolled cigarettes. 979 01:21:12,160 --> 01:21:16,040 - We only smoke rolled cigarettes here! - Do you guys have a cigarette? 980 01:21:16,960 --> 01:21:20,750 - Vincent? Vincent? - Does anyone have a cigarette? 981 01:21:21,920 --> 01:21:24,800 Don't you have a real cigarette? An industrial one? 982 01:21:26,470 --> 01:21:28,680 I'll roll one up for you. 983 01:21:33,680 --> 01:21:35,890 Are you OK, sir? Would you like some change? 984 01:21:38,190 --> 01:21:39,520 Sir! 985 01:21:43,270 --> 01:21:44,570 He's scared of you! 986 01:21:44,730 --> 01:21:46,780 Would you like some change, sir? 987 01:21:46,940 --> 01:21:48,950 - You are very scary. - You're very scary! 988 01:21:49,110 --> 01:21:51,110 - We saw a shadow! - Don't stand in the dark! 989 01:21:51,280 --> 01:21:53,780 - You said Alessandro and now it's Aless. - But you... 990 01:21:53,950 --> 01:21:56,370 No, it's OK, it's OK! 991 01:21:56,790 --> 01:21:59,370 - Do you like him? - Yeah. Do you like him too? 992 01:21:59,540 --> 01:22:01,420 - I do! - Well that's that. 993 01:22:02,710 --> 01:22:04,750 He'll take us back. 994 01:22:18,810 --> 01:22:20,020 Slow down! 995 01:22:48,550 --> 01:22:50,970 What the hell! She puked all over the seat! 996 01:22:52,840 --> 01:22:54,340 Give me her bag! 997 01:22:54,510 --> 01:22:56,300 Damn it, Melissa! You piss me off! 998 01:22:57,560 --> 01:22:59,520 Every weekend it's the same damn thing! 999 01:23:04,520 --> 01:23:06,310 Here's her bag! 1000 01:23:06,480 --> 01:23:08,230 You fucking asshole! 1001 01:23:08,400 --> 01:23:09,740 Shut the fuck up! 1002 01:23:39,770 --> 01:23:41,270 Are you okay? 1003 01:25:04,810 --> 01:25:06,350 Is this for trash? 1004 01:25:06,520 --> 01:25:08,350 - That's for trash. - Hold on. 1005 01:25:09,650 --> 01:25:11,820 You can throw that away... 2010. 1006 01:25:13,730 --> 01:25:15,940 That's disgusting stuff! 1007 01:25:17,280 --> 01:25:20,820 They were at your grandmother's and we've been carrying them for years. 1008 01:25:23,410 --> 01:25:25,450 - It was fashionable back then! - But why? 1009 01:25:25,620 --> 01:25:28,500 - It was for decoration. - Are we throwing it away? 1010 01:25:29,460 --> 01:25:31,420 - No, I've always had it. - You use it 1011 01:25:31,590 --> 01:25:33,960 if you don't want to be seen when you go next door. 1012 01:25:37,470 --> 01:25:40,470 That... that's not possible... 1013 01:25:42,640 --> 01:25:45,310 Another box of 2004 documents. 1014 01:25:45,470 --> 01:25:48,690 2004 is to be thrown out. We don't need anything before 2010. 1015 01:25:48,850 --> 01:25:50,810 We have to keep these for ten years. 1016 01:25:50,980 --> 01:25:53,190 - Why? - It's the law. 1017 01:25:54,110 --> 01:25:57,740 - We can throw that out too. It's 2002. - OK, wow... Hold on. 1018 01:26:04,200 --> 01:26:06,580 I'll take it out later. We're almost done. 1019 01:26:07,910 --> 01:26:10,540 - Account 2016, so it's thrown out. - No, we're keeping it. 1020 01:26:10,710 --> 01:26:12,130 Just kidding! 1021 01:26:12,290 --> 01:26:14,590 OK, you're listening. We forgot that! 1022 01:26:15,340 --> 01:26:17,090 What do we do with this? 1023 01:26:20,800 --> 01:26:22,470 We'll put them in the cellar... 1024 01:26:24,430 --> 01:26:25,510 The basement. 1025 01:26:26,680 --> 01:26:28,390 Don't you want to throw them out? 1026 01:26:29,600 --> 01:26:30,600 No. 1027 01:26:30,600 --> 01:26:32,230 We'll put them in the basement. 1028 01:27:13,230 --> 01:27:14,860 - Hey. - How are you? 1029 01:27:15,020 --> 01:27:16,360 Yes... 1030 01:27:18,730 --> 01:27:22,320 - Isn't Dad with you? - No, he's eating with his lawyer. 1031 01:27:22,490 --> 01:27:23,780 What for? 1032 01:27:27,280 --> 01:27:29,490 For yet another appeal. 1033 01:27:33,920 --> 01:27:35,670 It will never fucking end! 1034 01:27:35,830 --> 01:27:37,420 Is there anything new? 1035 01:27:37,590 --> 01:27:41,130 Well... no. He's apparently still at it. 1036 01:27:41,300 --> 01:27:42,970 I don't get why he does this. 1037 01:27:52,270 --> 01:27:53,810 Three appeals didn't work. 1038 01:27:54,390 --> 01:27:56,350 His lawyer doesn't charge him anymore. 1039 01:27:56,520 --> 01:27:58,360 He invites him to the restaurant! 1040 01:28:03,700 --> 01:28:06,030 Why doesn't he get a second appraisal? 1041 01:28:07,490 --> 01:28:11,370 Because she was the one speeding, even if it wasn't much. So... 1042 01:28:11,950 --> 01:28:14,790 The speed limit is fifty and she was doing fifty-seven. 1043 01:28:17,130 --> 01:28:18,500 What were you thinking? 1044 01:28:19,920 --> 01:28:22,260 That she was doing between seventy to eighty. 1045 01:30:25,950 --> 01:30:29,570 Even though Wing is a low cost company, it... 1046 01:30:29,580 --> 01:30:32,550 I've always encouraged my team to... 1047 01:30:32,740 --> 01:30:35,380 to offer the best services to all our clients, 1048 01:30:35,380 --> 01:30:38,290 even the ones they don't know yet. 1049 01:30:40,370 --> 01:30:41,400 You should know we're 1050 01:30:41,410 --> 01:30:43,280 a very exclusive private jet company, 1051 01:30:43,440 --> 01:30:45,970 we don't really say "clients". 1052 01:30:46,270 --> 01:30:49,800 We actually call them "guests" not passengers. 1053 01:30:51,230 --> 01:30:53,530 How would you define yourself, Cassandre? 1054 01:30:54,780 --> 01:30:58,060 I will define myself as an enthusiastic person, 1055 01:30:58,060 --> 01:30:59,490 really positive, 1056 01:31:00,670 --> 01:31:04,280 who love adventures, travels and meeting new people. 1057 01:31:05,370 --> 01:31:07,960 So, what's your relationship status? 1058 01:31:07,960 --> 01:31:11,840 Do you have a new boyfriend or do you have any kids? 1059 01:31:12,080 --> 01:31:14,080 Oh, no, I'm completely single. 1060 01:31:14,360 --> 01:31:19,190 I mean, I'm not attached to anything or anyone, I have no ties. 1061 01:31:19,190 --> 01:31:22,880 I mean, for example, if you want me to travel tomorrow to Tokyo 1062 01:31:22,880 --> 01:31:26,540 or to fly to Japan, I can do it in the minute, so... 1063 01:31:27,810 --> 01:31:30,220 As you say, flexibility and availability 1064 01:31:30,220 --> 01:31:33,270 are definitely the command, in our world 1065 01:31:33,270 --> 01:31:34,780 "no" does not exist. 1066 01:31:36,170 --> 01:31:38,460 Flexibility is definitely the main quality 1067 01:31:38,460 --> 01:31:41,270 that we look forward to be part of our company. 1068 01:31:41,870 --> 01:31:46,010 For example, let's say you're in Kinshasa and your guest wants sushi, 1069 01:31:46,020 --> 01:31:47,800 for the next flight in two hours. 1070 01:31:47,800 --> 01:31:49,130 What do you do? 1071 01:31:50,140 --> 01:31:54,710 I will call all the hotels, the luxury palace, 1072 01:31:54,710 --> 01:31:58,090 to see if there is any chefs, Japanese chefs, of course, or... 1073 01:31:58,570 --> 01:32:02,820 any sushi in the menu, and in the worst case I will... 1074 01:32:02,820 --> 01:32:04,130 cook it myself. 1075 01:32:04,340 --> 01:32:09,690 Next. How do you handle a guest making an inappropriate proposal? 1076 01:32:11,740 --> 01:32:15,750 When this situation came I always try to delay 1077 01:32:15,750 --> 01:32:17,520 to avoid the situation 1078 01:32:17,520 --> 01:32:19,830 but not directly saying no. 1079 01:32:19,940 --> 01:32:23,390 So I try to avoid physical contact with him, 1080 01:32:24,010 --> 01:32:28,140 or I pretend to be cold for the day, for example, 1081 01:32:28,910 --> 01:32:31,010 or I will make a little joke and say, 1082 01:32:31,010 --> 01:32:33,870 "Watch, we're flying over the Alps right now." 1083 01:32:35,130 --> 01:32:39,010 Great. So we're looking for personality. 1084 01:32:39,420 --> 01:32:42,050 Elegance is also very important to us. 1085 01:32:42,290 --> 01:32:44,810 So, what do you do to stay in good shape? 1086 01:32:45,570 --> 01:32:50,660 I practice fitness to keep my shape, 1087 01:32:50,670 --> 01:32:54,040 and also it helps me to really release the pressure. 1088 01:32:55,860 --> 01:32:56,930 Great. 1089 01:32:57,090 --> 01:33:00,550 Can I ask you to stand up and walk a little, please? 1090 01:33:00,550 --> 01:33:01,940 Of course. 1091 01:33:09,430 --> 01:33:11,250 Okay, turn around. 1092 01:33:15,460 --> 01:33:19,210 Okay, thank you very much, you can come back, thank you. 1093 01:33:24,100 --> 01:33:26,870 So, your hair, is that your natural colour? 1094 01:33:26,970 --> 01:33:28,270 Yes. 1095 01:33:29,450 --> 01:33:32,760 But I can be blond if it's better for the guests. 1096 01:33:34,690 --> 01:33:35,720 Okay. 1097 01:33:36,510 --> 01:33:40,390 So, Cassandre, the recommendation of Dounia was definitely accurate, 1098 01:33:40,390 --> 01:33:44,060 I think your profile is a great match for what we're looking for, so 1099 01:33:44,440 --> 01:33:46,910 could you be in Dubai on March 4 to meet Sylvia, 1100 01:33:46,910 --> 01:33:51,010 our crew member supervisor, and Natasha, our training manager? 1101 01:33:52,580 --> 01:33:56,680 I will have to make some plans but I... 1102 01:33:56,860 --> 01:33:59,780 I will be here, yeah, I will come. 1103 01:34:01,890 --> 01:34:04,100 Is it the same area all the way through or is it... 1104 01:34:04,260 --> 01:34:06,600 - Is it wider here? - Yes, it's wider here. 1105 01:34:12,150 --> 01:34:14,520 We're thinking of placing the kitchen here... 1106 01:34:14,690 --> 01:34:18,320 What's very fashionable at the moment are island kitchens... 1107 01:34:18,490 --> 01:34:22,490 It's very welcoming, for drinks and doing homework with the children... 1108 01:34:25,620 --> 01:34:29,290 a play area there and the more parental area here... 1109 01:34:30,790 --> 01:34:32,880 - I'll let you look around? - Okay. 1110 01:35:01,650 --> 01:35:03,320 Can I have a sip of your beer? 1111 01:35:11,580 --> 01:35:13,120 Who bought that gnome? 1112 01:35:14,500 --> 01:35:15,750 You know who. 1113 01:35:19,460 --> 01:35:20,670 I forgot. 1114 01:35:25,470 --> 01:35:29,100 Your mother liked tall men but she also liked garden gnomes. 1115 01:35:32,760 --> 01:35:34,670 She was full of contradictions. 1116 01:35:38,110 --> 01:35:40,610 Before you, was she with someone tall or short? 1117 01:35:41,320 --> 01:35:43,490 Before me, she wasn't with anyone. 1118 01:35:43,660 --> 01:35:45,240 That's what you think! 1119 01:35:46,370 --> 01:35:47,910 She had no one before you? 1120 01:35:48,080 --> 01:35:50,120 I didn't say she didn't have anyone. 1121 01:35:50,290 --> 01:35:51,870 I said she wasn't with anyone. 1122 01:35:52,620 --> 01:35:53,920 But do you really know? 1123 01:35:54,080 --> 01:35:55,960 - That she wasn't with anyone? - Yeah. 1124 01:35:56,670 --> 01:35:59,670 Getting the light on used to be my favourite game. 1125 01:36:00,920 --> 01:36:02,380 Sure, cheerleaders... 1126 01:36:08,640 --> 01:36:10,100 Papa Beaver. 1127 01:36:10,890 --> 01:36:13,480 Tell us a story, Papa Beaver. 1128 01:36:16,940 --> 01:36:18,480 No, really, don't you know? 1129 01:36:20,070 --> 01:36:21,820 No. When I appeared... 1130 01:36:22,650 --> 01:36:24,990 she was very young and so was I, and... 1131 01:36:25,780 --> 01:36:27,490 we met over there. 1132 01:36:28,240 --> 01:36:30,740 - Not far from here. - How did you pick her up? 1133 01:36:32,620 --> 01:36:35,210 - Tell us all the details. - No... 1134 01:36:35,370 --> 01:36:37,960 - Please! - No, that's our story. 1135 01:36:38,130 --> 01:36:39,710 But it's ours too! 1136 01:36:42,510 --> 01:36:44,300 What did you tell her? And how? 1137 01:36:45,170 --> 01:36:48,140 To know the whole story, I think it's... 1138 01:36:48,300 --> 01:36:51,470 I think she was hitting on me but she always said the opposite. 1139 01:36:51,930 --> 01:36:53,810 But I think she was pushing it a bit. 1140 01:36:54,390 --> 01:36:55,640 Did she dance well? 1141 01:36:56,600 --> 01:36:57,900 She danced very well. 1142 01:36:59,110 --> 01:37:01,110 I liked that best, among other things. 1143 01:37:02,280 --> 01:37:04,360 - Can you imitate her? - And she was always... 1144 01:37:04,860 --> 01:37:06,240 No, I couldn't do that! 1145 01:37:07,110 --> 01:37:08,570 So, how did you dance? 1146 01:37:09,990 --> 01:37:12,580 Back in those days, it was minimal. 1147 01:37:18,040 --> 01:37:19,630 Did you ask her to dance? 1148 01:37:21,040 --> 01:37:24,260 We weren't at the ball, you know! 1149 01:37:24,800 --> 01:37:27,550 There were rock stages and concerts. 1150 01:37:27,720 --> 01:37:30,680 We weren't inviting each other. We weren't at the ball. 1151 01:37:31,300 --> 01:37:32,810 When was the first kiss? 1152 01:37:34,310 --> 01:37:35,890 The first time we kissed? 1153 01:37:37,100 --> 01:37:39,440 Well, it was after a concert 1154 01:37:40,190 --> 01:37:42,610 and we were pretty drunk... 1155 01:37:45,530 --> 01:37:46,740 and... 1156 01:37:47,530 --> 01:37:51,620 I think it helped me overcome my shyness 1157 01:37:52,120 --> 01:37:53,660 and not to overthink it. 1158 01:37:54,620 --> 01:37:57,080 She seemed to agree. 1159 01:37:57,250 --> 01:37:59,460 The proof is that you arrived not long after. 1160 01:37:59,620 --> 01:38:01,210 So there was something. 1161 01:38:01,380 --> 01:38:02,790 For once I figured it out. 1162 01:38:05,960 --> 01:38:08,380 - Were you there for both births? - Of course. 1163 01:38:12,420 --> 01:38:14,090 The first one was "whoa." 1164 01:38:15,560 --> 01:38:17,390 - Why? - Because it was... 1165 01:38:18,230 --> 01:38:20,140 I was very young and so was she. 1166 01:38:20,850 --> 01:38:22,150 We didn't know 1167 01:38:22,310 --> 01:38:24,940 and then suddenly it was real. 1168 01:38:25,940 --> 01:38:27,650 You were very small... 1169 01:38:28,490 --> 01:38:31,200 like a real, small animal. 1170 01:38:33,700 --> 01:38:35,240 Thirty centimetres long... 1171 01:38:37,790 --> 01:38:39,830 I can't remember... 1172 01:38:40,000 --> 01:38:41,920 I remember the weight but not the size. 1173 01:38:43,330 --> 01:38:44,590 It was 3.5 kg. 1174 01:38:45,290 --> 01:38:47,300 I don't know the size. I can't remember. 1175 01:38:48,090 --> 01:38:51,260 But then it was real, and we looked at each other like, 1176 01:38:51,880 --> 01:38:52,890 "That's it!" 1177 01:38:54,220 --> 01:38:56,350 - What do you mean? - That you were there. 1178 01:38:56,510 --> 01:38:58,520 We switched to something else. 1179 01:39:00,140 --> 01:39:02,560 Then everything went very quickly... 1180 01:39:03,690 --> 01:39:04,980 Everything changed. 1181 01:39:05,860 --> 01:39:07,820 Your delivery too, it was... 1182 01:39:08,320 --> 01:39:10,400 for other reasons, it was very strong. 1183 01:39:13,990 --> 01:39:17,160 Your mother had a problem at the last moment 1184 01:39:17,330 --> 01:39:18,950 and you couldn't come out. 1185 01:39:19,450 --> 01:39:23,750 The epidural wasn't working. So they decided to open... 1186 01:39:24,250 --> 01:39:25,710 to do a caesarean... 1187 01:39:28,880 --> 01:39:30,260 And so... 1188 01:39:31,220 --> 01:39:34,300 I had to take you and have skin contact, you know? 1189 01:39:35,930 --> 01:39:40,640 When the baby arrives, they put it on the mother's breast... 1190 01:39:42,100 --> 01:39:44,480 to warm the baby up... but as she had a caesarean 1191 01:39:44,650 --> 01:39:46,860 I took you on me 1192 01:39:47,020 --> 01:39:48,980 to warm you up, to calm you down, 1193 01:39:49,150 --> 01:39:52,530 to comfort you, and you were a little animal looking for the breast. 1194 01:39:53,780 --> 01:39:55,280 Sorry, I didn't have any. 1195 01:39:57,280 --> 01:39:59,490 It's a reflex the baby has when it comes out 1196 01:39:59,660 --> 01:40:02,500 it's a survival thing. It climbs up to reach the breast. 1197 01:40:03,830 --> 01:40:05,080 A little animal. 1198 01:40:10,760 --> 01:40:11,960 So... 1199 01:40:12,840 --> 01:40:15,180 When reported, the vehicle was found embedded 1200 01:40:15,340 --> 01:40:17,510 on the pile of rocks in the roundabout. 1201 01:40:17,680 --> 01:40:20,260 The vehicle is on its side at a 45 degree angle, 1202 01:40:20,430 --> 01:40:23,020 approximately 7.5 metres from the road. 1203 01:40:23,180 --> 01:40:27,270 The driver, Mrs Sabine Wassels, 53 years old, is deceased. 1204 01:40:31,480 --> 01:40:34,240 I'm sorry. We can take a little break if you want. 1205 01:40:35,110 --> 01:40:38,830 I'm obliged to read it. It's the law in fact. I have no choice. 1206 01:40:38,990 --> 01:40:41,080 - It's not pleasant for me either. - Let's go on. 1207 01:40:41,450 --> 01:40:45,500 The front end, passenger compartment and the engine crashed into the rocks 1208 01:40:45,670 --> 01:40:47,710 in the landscaping. 1209 01:40:47,880 --> 01:40:49,710 The left fender was crushed, 1210 01:40:49,880 --> 01:40:53,920 part of the vehicle was on fire, and the right rear tyre was burst. 1211 01:40:54,090 --> 01:40:56,970 A large amount of rubber residue was found on the road surface 1212 01:40:57,130 --> 01:40:59,640 at an angle of approximately 125 degrees, 1213 01:40:59,800 --> 01:41:04,060 suggesting that the vehicle had veered violently onto the far-right lane. 1214 01:41:04,520 --> 01:41:08,940 When reported, the roundabout was partially covered with gravel. 1215 01:41:09,110 --> 01:41:13,820 This may be due to a construction site on the road leading to Floreffe. 1216 01:41:13,990 --> 01:41:17,610 Yet, we cannot certify that this was the direct cause of the tyre blow-out 1217 01:41:17,780 --> 01:41:20,580 that caused the vehicle to deviate from its course. 1218 01:41:21,580 --> 01:41:24,410 After that, there are still two or three Volkswagen 1219 01:41:24,580 --> 01:41:26,000 and then it's Peugeots, 1220 01:41:27,960 --> 01:41:30,420 because those are all Fiats. 1221 01:41:31,540 --> 01:41:34,260 But it's not possible... 1222 01:42:35,190 --> 01:42:36,360 Here it is. 1223 01:42:36,940 --> 01:42:40,700 This is the document for the court to say that the vehicle was not present. 1224 01:42:41,530 --> 01:42:43,740 So the assessment could not take place. 1225 01:42:44,490 --> 01:42:46,620 This will be the other copy for me... 1226 01:42:49,410 --> 01:42:50,410 Forward... 1227 01:42:50,540 --> 01:42:54,340 How long will it take for the court to process a... 1228 01:42:54,500 --> 01:42:56,750 to set a new date for a new expert opinion? 1229 01:42:57,920 --> 01:42:59,670 Well... 1230 01:43:00,130 --> 01:43:03,850 If there's no vehicle, I won't be able to carry out the assessment. 1231 01:43:04,010 --> 01:43:06,510 - Well, that's... - Not you, but... 1232 01:43:07,470 --> 01:43:11,390 I don't know... that there is a new file and a new assessment? 1233 01:43:11,560 --> 01:43:15,270 Then we'll have to close the case and slowly move on to compensation... 1234 01:43:15,440 --> 01:43:17,610 especially if there is no more vehicle. 1235 01:43:45,010 --> 01:43:47,680 I don't even know how to drink that. I forgot. 1236 01:43:47,850 --> 01:43:50,310 - What is it, a shot? - No. 1237 01:43:50,730 --> 01:43:53,940 Not everything is a shot, Cassandre. 1238 01:43:55,480 --> 01:43:57,020 It smells like solvent. 1239 01:43:58,900 --> 01:44:01,530 I'm sure when you drink shots, you get a little tear. 1240 01:44:02,110 --> 01:44:04,700 Isn't that true? You have the little... 1241 01:44:08,370 --> 01:44:10,370 I'm drinking it for you, Dad. 1242 01:44:19,090 --> 01:44:20,420 You've got fags? 1243 01:44:20,590 --> 01:44:22,090 - Do you want a fag? - Yes. 1244 01:44:22,260 --> 01:44:23,970 - A fag. - I haven't got one on me. 1245 01:44:24,130 --> 01:44:26,050 - Do you have any? - For you? 1246 01:44:26,720 --> 01:44:27,720 Well, what? 1247 01:44:28,720 --> 01:44:30,220 In my bag in the hall. 1248 01:45:34,450 --> 01:45:36,210 You shouldn't blame yourself. 1249 01:45:40,000 --> 01:45:42,670 - Not even a little? - No. 1250 01:45:45,880 --> 01:45:49,050 I was angry with you when you left and didn't warn us in advance. 1251 01:45:50,550 --> 01:45:52,350 Actually, I didn't know what to say. 1252 01:45:53,810 --> 01:45:56,680 I didn't know if I was going to come home or not. 1253 01:45:56,850 --> 01:45:58,350 I didn't know what to say. 1254 01:46:12,320 --> 01:46:13,490 I'm sorry. 1255 01:48:18,290 --> 01:48:21,460 Keep moving, please, everyone keep moving. 1256 01:48:24,770 --> 01:48:27,630 Keep moving, please, everyone keep moving. 1257 01:48:28,820 --> 01:48:31,890 Show will start in two minutes, keep moving. 1258 01:55:24,820 --> 01:55:27,820 Subtitles: Babel Subtitling - babelSUB.be 91473

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