All language subtitles for Undercover Boss - 08x05 - AdvantaClean.W4F.English.C.updated.Addic7ed.com

Operating across the
United States, AdvantaClean

has specialized in keeping
homes and businesses

free from water damage
and mold since 1994.

With 225 locations in 33 states,

this $50-million-a-year
business

is led by one man.

I'm Jeff Dudan.

I'm the CEO and founder of AdvantaClean.

At AdvantaClean, we perform
light environmental services

that make homes and buildings
clean, safe, healthy,

and energy-efficient.

A lot of our business is centered

around moisture and water

getting in places where
it doesn't belong,

causing mold to grow,

and we have to go tough
places to do the job.

We work in attics, basements, crawlspaces.

Occasionally, we'll deal with raw sewage

that has backed up into
a home or a business.

Sometimes a customer's number two

is our number one priority.

I grew up in Schaumburg, Illinois.

To be honest, when I was growing up,

I wasn't thinking too far ahead.

My grades were horrible,
and I played receiver

for the varsity football team.

From there, I was able
to earn a scholarship

off to Appalachian State University

in Boone, North Carolina.

Appalachian State was really
a turning point for me.

Number one, I met my wife, Tracy.

Number two, I became
serious about my schoolwork,

and at the end of the day,

I graduated with honors
with a business degree.

After that, I worked in
the painting industry,

construction industry,

and then in 1992,

Hurricane Andrew hit South Florida.

You can see Hurricane Andrew's power.

Just look at that satellite dish behind me.

It's been completely
pummeled by Andrew's fury.

I had a partner in a painting business

in Boone, North Carolina.

We went down to see
if there were people

that we could help
recover from the hurricane.

It's an indescribable feeling

to come home and find everything

that you own just destroyed.

There's nothing I could do anymore.

All my life savings...

It was a complete
disaster down there.

People had significant
damage to their homes.

They had lost their roof.

The homes were soaked with water.

There just was not
enough contractors

to get around, so we were able

to secure some projects on our own,

and we were able to make a lot of contacts,

touch a lot of people,

and learn a lot all at the same time.

When I was helping somebody else,

in addition to getting
paid for the job,

it made me feel good,

and, quite frankly, I
never get tired of that.

Being right out of school

and getting thrown into Hurricane Andrew

in South Florida was a bit

of an eye-opener about this industry

and the potential for business.

I saw an opportunity

inside of this industry to make a career,

and that was the
genesis of AdvantaClean.

In 1994, we opened
our first location

in Winter Park, Florida,

and then in 1996,

there were Hurricanes
Bertha and Fran

on the coast of North Carolina,

so we opened an
office in Wilmington.

And then in 2004,

three hurricanes crisscrossed
the state of Florida,

and we did about $4.2 million

in water damage in 90 days.

In 2005, we responded
to Hurricane Katrina,

and we ended up working
in the Gulf Coast

for five years.

In 2009, we started
offering franchises,

and since then, we've
grown to over 225 locations

in 33 states,

and it's an awesome thing to see.

My wife, Tracy, and I
got married in 1995.

We've got three children.

We have almost an abusively
competitive family.

Is that what you were
shooting for, that tree?

Whatever it is, we're always
competing with one another.

That's what we're looking for.

And none of us like to lose.

Pull.

If you hit one more, you beat me.

- Oh!
- Two-zip. I mean 2-2.

It's good.

All right. Let's go.

- Start with work, end with...
- Work.

- One, two, three.
- Start.

All right. Let's go.

I've coached at least 30 seasons

of my children's athletics.

Work, work, work.

What I really learned
inside of coaching

was, I felt myself

getting better as a business leader.

Good, Jack. Good, Jack.
Good, Jack. Good, Jack.

I think there's a very
competitive nature,

and business has a
natural scoreboard to it.

It's revenues, and it's profits.

Switch it up.

The difference is,

is that you are playing

with people's
livelihoods in business,

so it is critically important

that you win on the business scoreboard

at the end of the day.

- One, two, three.
- Team.

All right. Let's break it up.

So can you go around the arm this way?

Um, yeah, we could do
this one around the arm.

I've built this
business in such a way

that the home office
provides great support,

and there's a playbook
for the franchise owners

to follow so that they can be successful

in their local markets.

So I'm looking for
consistent execution

against our playbook.

Are they showing up with passion?

Are they engaging the
customers in such a way

that we're gonna be
able to win that project

and meet that
customer's expectations?

When I go undercover, I want to find out

if our owners are building teams

at the point of attack that can win.

Can we grab that facial hair real quick

and see what that looks like?

Yeah.

I will be going undercover

as Dusty, the hipster dude,

Southern California-type guy.

Going undercover is going to be a blast.

I can't wait to do it.

Today I'm in Greenville,
South Carolina,

and I'm gonna be working
with a mold remediation tech.

Mold remediation is a process

where we physically remove
the mold from a property.

We've got to get down and dirty,

and we got to go where
the mold grows...

crawlspaces, attics, basements.

Mold remediation is a big service line

for AdvantaClean, and it's something

that a lot of our franchise
owners do the most.

It's important for me
to get into these places

just to see, how
hard are we working,

and are we getting the job done right?

- Hello.
- Yeah?

Yeah. I'm looking for Barry. Hey.

- What's up with you, chief?
- I'm Dusty.

- Hi. Barry, man.
- How are you?

- Absolutely.
- Oh, yeah.

I'm gonna be working with you today.

Oh, yeah, that's perfectly fine with me.

The bigger, the better,
that's what I always say.

Yeah? That's a small hole right there.

Oh, no. It ain't... Nah, nah, nah.

Been in ones way tighter than that,

about the size of your shoulders...

- Okay.
- Trying to slide and fit into.

But it's not really too bad to be in there.

I've got plenty of big guys on my team,

but seeing somebody muscle-bound,

and he's, like, 250...

he looked like a mini-cub,

like a little mini-bear, man.

Now, we just gonna wipe down all the mold,

which is basically putting a solution

on these subfloors, the wires,

the HV system.

Make sure we wipe everything.

We're gonna make sure that they

are clean from up underneath.

So if you want to, you can throw this on.

You got your little
respirator, your gloves.

You can throw that on. Throw this on.

I'm gonna grab some duct tape so I can wrap

- your arms up for you.
- Okay.

I've done this work before,

but quite frankly, it's been a long time.

It's gonna be hot and dirty,

so I'm not exactly sure
how I'm gonna handle it.

I'm gonna do my best to keep up with you.

So what you... any kids?

- Me?
- Yeah. Any kids or anything?

I've got... I've got two.

Oh, man. That's great.

- I just... I got a...
- What about you?

Me and my fiancée, we got
a little 17-month-old, man.

Little girl. Her name is Bailey, man.

- Oh, really?
- Oh, yes, yes. Beautiful.

So what does this do? This
keeps... keeps me safe?

You don't want any spiders
or anything climbing in there.

You would be surprised.

I'm telling you, you'd be surprised.

Normally, don't have
any insulation down there

because normally... I mean, I'll show you,

some snakes get in there,
but normally, if you...

normally, if insulation...
put in insulation,

and the snake drop dead on you.

Oh, you'll be all right. It's another day.

- Come on.
- Oh, a dead snake?

Yeah, you know. No, no.
Sometimes it's alive.

- But you'll be all right.
- It's dead.

Snake you can easy move.

A spider?

It can get in the littlest things, man.

So a spider is... it
sends chills down my back.

That's the worst... that's
the worst thing possible

is a spider.

I've been face-to-face
with snakes, spiders,

possums, a few raccoons in there,

you know, dead stuff or alive.

There's some crazy things down there

that you do not want to run into.

- Normally, what we just do is...
- Mm-hmm?

- Take the spray gun...
- Yeah.

- Nice and wet?
- Yep. Nice and wet.

The top, the sides, all of it nice and wet.

You got to watch out for
nails and things, right?

Oh, yeah.

So how do I know when it's enough?

Just make sure I hit
everything good one time?

- Yep.
- Okay. Done with that one?

Yep. Done with that one. Go to the next.

Yes, just like that.

Man, you're like Spider-Man.

Did they teach you this in training?

Oh, yeah. Teach you how
to roll? Yep. There you go.

- We have to do this?
- Yep.

Ooh, man, there's mold all over this one.

We got a lot of mold here.

Oh, yeah. Oh, yeah.

It's a lot... it's a
lot of it back here too.

We'll have to work hard on this one.

Oh, yeah. Like I say, we...

I try to make sure I hit everything,

'cause I think of it like it's my house.

I'm sitting there like
I'm protecting somebody...

it's like I'm protecting my house, man.

Yeah.

It's basically my... my superhero.

What's that?

I think of myself as a superhero,

because every day, I'm preventing mold.

So I feel like I'm Batman,
Spider-Man, Iron Man.

I feel like I'm all of them.

I mean, even though my suit, you know,

ain't as nice as theirs,

but hey, I feel like...
I feel like I am, man.

I got to tell you what, though.

After a long day, you'd be worn out. Huh?

Oh, yeah. I love it.

So what's your dream?

Owning my own restoration company.

Oh, really?

This is what I love to do.

Well, Barry, you are
outstanding at what you do.

Oh, well, thank you.

And what does your...
what's your fiancée do?

- She likes doing hair.
- Yeah.

Hopefully, fingers crossed,

fingers crossed, me and my fiancée

will be able to get married in July.

Okay. Cool.

I think you've got this in the bag, bro.

Can you see yourself waking up

and coming outside, doing this?

- Yeah. I'd do this.
- Cool.

It's good to hear somebody
that's still older, man,

and still like, "You know what?
I'll still get down and dirty."

You know what?

Until this minute, I
didn't realize I was old.

Oh, sorry.

Barry's a funny guy.

His energy was good.

He appreciates life and
what he's doing every day,

and he seems to be in a really good spot.

Yeah.

I don't think I'm gonna
move that fast, Barry.

Whoo!

You were in a dungeon all day, right?

- Grab one of those, man.
- Thanks.

Take a breather for a second, you know.

I'm thinking about, what would it be like,

you know, to show up every day...

- Oh, yeah.
- And crawl down in there...

- Every day.
- With snakes and spiders and...

Oh, yeah, I mean, it's an experience, man,

but at the end of the
day, it makes you tougher.

- Yeah.
- End of the day.

- Need to get it done.
- That's it.

I really connected with Barry.

He's very likable, very personable.

He understood that he was
there doing an important job.

For you to come and put
on my super-suit, man,

and go up under there with me, man,

I take my hat off to you, man.

- Well, thank you.
- A lot of people wouldn't.

You ready to go back for a little while?

- Yeah.
- You ready to go back?

You want some more? Let's finish it out.

- I like that.
- Me first?

- Oh, yeah.
- Age before beauty?

Age... you know what? I
was just about to say that.

I was... You read my mind.

I was just about to
say, "Age before beauty."

It made me feel good

that he appreciated
my work ethic today.

That's a sign of a good leader,

because if he shares that
enthusiasm with a new employee

that he shared with me today,

they're gonna be as
enthused as he is

about doing a good job.

I absolutely believe
that there's a future

at AdvantaClean for Barry.

We have lots of opportunities
that he can grow into.

It is a beautiful day.

Coming up...

Hey, I'm looking for Danielle.

- Nice to meet you.
- It's nice to meet you.

Dusty finds a secret admirer.

All right. Dusty's cute.

- Work me hard.
- And later...

How long it take you to
grow your beard out there?

The boss' cover gets
put to the test.

Man, I've been working on this for months.

- Oh, really?
- Yeah.

That's crazy, though.

Dusty, you're a funny guy.

Today I'm in Carnation, Washington,

and I'm gonna be working
with a lead tech.

A lead tech will be in
charge on a job site.

Not only are they
responsible to do the work.

They're responsible to
supervise and lead others.

I hope to see today

that the lead tech is
operating a safe job site

and that they're efficient
in what they're doing

and being respectful of
the property of the owner.

Hi. Are you Kyle?

- Yeah.
- Hey. I'm Dusty.

Hi, Dusty.

- Nice to meet you.
- Yeah. Nice to meet you.

Kyle with AdvantaClean, a lead technician.

Awesome. Okay.

So we're gonna be doing a mold remediation

here at this house.

There's water damage with the dishwasher.

We don't know how much the mold has spread,

and so the process that we're gonna do

is set up a containment.

We already got that done for the most part.

All right.

And then we're gonna start
doing demolition to the kitchen.

- I like that.
- And making sure...

- I like the way that sounds.
- Oh, right?

That's the fun part.
You came on a good day.

I was extra excited when
Kyle mentioned demo...

- You can take these inside.
- All right.

'Cause that happens to be one
of my particular specialties

when I was working in the business.

So this is where the dishwasher was

and where it started leaking.

Okay.

And it spread throughout this whole area.

So we're just gonna start

by taking these counters off.

Okay.

This was a typical job; they had had a leak

that had been going on for some time.

- So this is a zipper door.
- This is cool.

I like the fact they had
a nice containment set up.

Paper, then the plastic
to double-layer it,

because these are brand-new floors.

They had taken great care
to protect the wood floor

in this customer's home, so
he's doing a really good job.

Now, how long have you been doing this?

- Three months now.
- Oh, so you're a newbie.

- Somewhat, yeah.
- Yeah.

Lead technician, though, already.

I was, like, somewhat familiar
with this kind of work already,

'cause I used to do construction for years,

and then I stopped doing that,

joined the National Guard,
deployed to Afghanistan,

did other stuff, military
training, whatnot,

and then came back to this career field

because I think it's good work.

- Right.
- All right.

So we'll suit up.

Kyle shared with me that he's a veteran.

What that tells me is,
he's had responsibility.

Little tight.

So I'm excited to see
how that discipline

and demeanor plays into the job today.

So first up is gonna
be taking that sink out.

Okay. Unscrew these things?

Yeah.

Hmm. Kind of a tough reach.

Oh, come on.

I'm a bit of a frustrated tool user,

to be honest with you.

Ah!

Okay.

Trying to get my arm back there,

that was a hassle for me.

How's it coming?

Uh, working on it.

- You're doing okay.
- Oh, sorry.

No. You're good. You're good.

Lefty loosey, righty tighty...

just, pretty easy.

How about this?

Can I remove this pipe

and maybe get a little better shot at it?

Do whatever you need to
do to get the stuff out.

Ooh!

Got some odor to it now.

A lot of times, we'll be in attics.

There'll be just rat poop
or mice poop everywhere,

dead birds.

I got to tell you, this smells horrible.

Yep.

Ugh!

Think I just threw up in
my mouth just a little bit.

I'ma... I'ma keep it internal, though.

As long as it's disconnected
from the wall right there.

- There we go.
- Oh. Okay.

Well, there's some of that magic juice.

- That's awesome.
- Oh, yeah.

So these are good.

Now we're just gonna
rip these from the wall.

Oh, just rip them out?

Oh, yeah.

That's what we're talking
about right there, huh?

That's the stuff.

You know, I think I could yank this thing

right out of here, actually.

See? There you go.

There you go. Nice.

Oh, when I got my hands
on that first cabinet...

How about that?

From there, it was on.

Yeah. Just pull it.

There we go.

- One, two, three.
- Oh, see? Look at that.

That's on the back of it.

Whoa, like a velvet Elvis.

Yeah. This is bad.

Apparently, this problem
was here for about a year,

but it had to have been longer than that.

So where are you from?

- From Oregon.
- Are you really?

Yeah, and moved up here

to go to school for social work.

- Yeah?
- Be an addiction counselor.

Well, that's cool work.
Why do you want to do that?

I've had a lot of life experience

with people that abuse or use drugs

and then tragic events happening, so...

Really?

I just want to prevent
that as much as I can,

so that's why I want to
go to school for it...

- That's cool.
- And do that line of work.

Where do you go to
school to get that degree?

A local community college right now.

There's a year program that I'm doing.

I'm going part-time right now,

so it's gonna take me
way longer than one year.

- Right.
- Because I'm working full-time.

- Right, right, right.
- It's hard to do both.

I think it's great that
Kyle is working full-time...

- We're gonna put that outside.
- Okay.

And putting himself through school

so that he can go on and do the thing

that he really wants to do.

You tired yet?

I am tired. So you're doing this.

So then what's next on your plan?

So I want to work for the VA.

I just need my certificate
to start working there,

and then I'm gonna get a bachelor's degree,

'cause that's what I really want to do.

I enjoy helping people. Like, this is nice.

- Yeah.
- It's definitely helping people.

But you want to be counseling.
You want to be counseling.

Yeah, I mean, I've had a buddy

that killed himself in
front of his wife and kid

because he was drinking

and just a lot of scenarios like that.

Alcohol is a huge problem
when it comes to veterans.

Those guys see a lot of messed-up stuff,

and then they come back
and try to numb the pain.

That's why I have such a drive for it.

- That's a great plan.
- Yeah.

The fact that Kyle

wants to devote his
life to helping people

earns a tremendous
amount of respect from me,

because that's the reason

I originally started this company.

- All right. Let's do it.
- All right.

I can't say enough about how much I respect

this young man, and we're very proud

that he's part of the
AdvantaClean family.

Start tearing this off,

and we'll see if we need to go any further.

Okay.

Today I'm in Douglasville, Georgia,

and I'm gonna be working
with a project manager.

Project managers are responsible
to manage the jobs and make sure

that all of our customers'
expectations have been met.

I hope to see that they're
working effectively and safely

and they're getting the job done.

What's up? How you doing?

I'm Steven Crawley with AdvantaClean.

- I'm the project manager.
- Hey. I'm Dusty.

- What's up?
- How you doing, sir?

- Good.
- Air ducts is fairly simple.

And I'm here to teach you how to do it.

I've been with AdvantaClean
four or five years now.

I enjoy it. It's good work.

All right, so if you would, go
ahead and get changed up for me.

- Sounds great. All right.
- All right. Thank you.

Dusty does look a little funny

with his long grayish-brown
hair there on his chin.

He looked kind of rough.

Today we are doing an air duct cleaning.

We're just gonna get up here,

and we just... we clean the air ducts.

- Okay.
- You want to make sure

you hold the grille here; if not,

it's gonna hit you in your face.

So if you would, just vacuum it off for me.

- Is this thing on?
- All right. Here you go.

- Oh, okay.
- There you go.

There you go. Thank you.

That's the first step of
cleaning some air ducts

for you, which I recommend
everybody doing it,

especially if your house is real dusty.

- Like me?
- Like you.

Are you dusty? Oh, yeah.

You're... Good one.

If you would, hand the vacuum
up to me too, please, sir.

There we go. All right.

- There we go.
- So you can see me here.

I'm just vacuuming the boot out here.

We have to do this to every
single 41 of them here.

Okay.

Here you go, sir, if you would.

Catching on quick.

Picking up and moving again?

Picking up and moving again.

So we're gonna repeat this process...

Over and over and over. Yes, sir.

All right.

So what you think about air
duct cleaning so far, Mr. Dusty?

- It's interesting.
- It's good to do.

It really is, especially if you have,

like, any allergies or anything.

Mm-hmm.

We're gonna hook these people
up today and take care of them.

I was really impressed with Steven.

He is not a franchise owner,

but yet he is holding

such high standards in
the work that he does.

I mean, I enjoy it, man. I love my job.

- Do you?
- I really do.

I find all kinds of neat
stuff in these crawlspaces.

I got some old-school
Barbie... 1962, 1978 Barbies

that... rich people throw everything away.

- When it has mold on it?
- Mm-hmm.

Let me take you over here real quick.

- I'll show you.
- Sounds good.

One of the first challenges
that our owners face

is to get that first person
to believe in your business,

and once you get one
person like that,

you're gonna attract
other people like that.

So he is a huge asset
for this franchise owner.

You ever seen one of these?

A steering wheel for a wagon?

It's a pedal car. Back in the day, back...

- Pedal car. Yeah, yeah.
- Yeah. Before our time.

Yeah.

I got some other cool stuff right here.

Look at this. I got a jackass
I found in a crawlspace.

All right.

Don't ask me why, but I liked it.

My wife says the exact same thing.

Don't ask her why, but
she likes the jackass.

Oh.

So do you... have you
always collected things?

Yeah.

What other stuff you collect?

I like to ride my motorcycle to the lake.

Yeah, yeah.

And I look for arrowheads and old bullets.

That's an old bullet right there.

What kind of bike you got?

I've got a 750 Honda Shadow.

- First bike I ever rode.
- Is that right?

I want to actually put it up
for my kids, for my oldest...

- Okay.
- And get me a new one

and give him that one eventually.

- Yeah.
- All right. So yeah.

So we'll go inside, and
we'll just start pushing.

- All right. Let's get to work.
- All right.

We're right here.

All right.

Do you ride?

I had a couple of bikes.

I got in a little trouble on
them, so I had to sell them.

What kind of bikes you have?

- I had an Indian.
- Ooh.

- I had a Yamaha 125.
- Man, those are sweet.

- Yeah.
- I love my bike.

But if I had money, of
course, I'd have a Harley.

Does your wife like to ride?

- She does.
- She does?

She does. She looks great in those chaps.

- Just saying.
- Just saying.

How long it take you to
grow your beard out there?

Well, I'm not quite sure.

Man, I've been working on this for months.

- Oh, really?
- Yeah.

That's crazy, though.

I grew out this right here?

- Yeah?
- I grew it down to my chin.

It took me two years.

Dusty, you're a funny guy.

I thought everything was going well,

but when Steven asked
me how long it took me

to grow this beard out, I got nervous,

and I could just see that
it clicked in his mind.

And I tried to throw
him off the trail,

but I'm not sure if it was enough.

I got balance like a cat.

- Do you?
- Yeah.

I'm very observant too.

You want to hear
something funny, Mr. Dusty?

I'm sorry?

You want to hear something funny, sir?

- I would.
- I know who you are, sir.

Well, um...

I know who you are, sir.

Well, I'm... I'm not
quite sure what to say.

You got a little hairier since
the last time I've seen you.

Well, you know, it's
coming out of the winter.

Not a very good disguise, Jeff.

You'd never think that
you'd see the owner

of AdvantaClean... the owner,

not just the franchise owner

but the owner of everything...
come out here and work.

What show do you think we're shooting?

That one show... the
Undercover Bo...

- What is it?
- Undercover Boss.

And we're... I'm sitting here.

I'm like, "Man, my boss stinks.

He makes me work 40 hours."

Okay, so can I call you Mr. Jeff now?

- I think that would be fine.
- All right.

- Appreciate it.
- Yeah.

What really impressed me about Steven

was his positive attitude.

It's really, really
important that we keep this

- between us for now.
- Okay.

He strikes me as honest, energetic,

and we need more people
like Steven to join us

and help us make a difference
in other people's lives.

All right, so yeah, so what we're gonna do,

we're just gonna loosen it up just a hair.

Just a hair. Is that a technical term?

Well, just a little bit.

I don't remember seeing
that in the training manual.

Today we're in
Indianapolis, Indiana,

and I'm gonna be working
with a cleaning tech.

1 in 22 homes

will suffer a water
damage issue every year.

We're there to help people recover

in a very difficult situation.

We may send cleaning techs in

to wipe down customers' belongings

after we've done a job.

Really, it's just
whatever the job demands

on any given day.

This is a great franchise location,

and I really want to see
what they're doing so well

to make their business grow like it has.

Hey, I'm looking for Danielle.

Hi. I'm Danielle.

Hey, Danielle. I'm Dusty.

- Hi. Nice to meet you.
- It's nice to meet you.

All right.

Dusty's cute.

I am the part-time cleaning technician

for AdvantaClean.

Okay.

And we're going to do
some wonderful work today.

- Awesome.
- Okay.

Dusty looks like
someone who works out,

because he's so buff.

- Work me hard.
- Okay.

Sounds great.

Looks like he can do the job.

This house right here had a pipe leak.

Almost eight feet full
of water in her basement.

- Eight feet?
- Yes.

- Oh, my goodness.
- Yeah.

Once they start getting the water out

and they bring things that we can salvage,

we will wash them in one of these tubs,

and then the other one, we will rinse...

- All right.
- To make sure

that there's no mold left on the material.

Just make sure that you
handle everything with care,

like it was your grandma's stuff.

- I will.
- Okay.

Danielle impressed upon
me to treat the stuff

just like I would treat
my grandmother's stuff,

and that's a great way to
express the kind of care

that we should give to
a customer's belongings.

We will have you go and change
and put on AdvantaClean wear.

- All right. Great.
- All right?

And make sure you have
a smile on your face.

- Always smile.
- Yeah.

Even if you're in a bad
mood, you always got to smile.

- Okay.
- Yeah. That's my motto.

She really made a good
first impression on me.

If I was a customer,

I would've been comfortable
with her coming into my home.

- How do I look?
- You look great.

- Okay.
- How about you wash so I can

make sure that you're taking
care of her stuff really nicely?

- Okay.
- And then I will rinse

and put over here... all right.

All right.

All right. Here we come. First load.

Make sure you get
everything cleaned off of it.

- All right.
- Could've been in the area

that was affected by the mold,

and we don't want her to get sick,

and we want to make sure that everything's

taken very good care of.

So what happens when something breaks?

We have to actually throw it away,

'cause there's no...
there's no saving it...

- Okay.
- If it's broken.

If the dishes were broken,
I would probably cry,

because it would be heartbreaking for me,

and I know it would be
heartbreaking for the homeowner.

You know what would be a good idea?

If I got everything out
of the bottom of this tub

before I put something big in there.

Yeah.

Dusty's like Hulk Hogan
with itty-bitty dishes.

It's not really a good fit.

It's kind of scary.

Remember, it's like it's
your grandma's stuff.

It's Grandma's stuff.

- All right.
- Absolutely.

Good deal.

It's nice working outside, isn't it?

It is nice, yes.

Where are you from?

I'm originally from a very small town

called Circleville, Indiana.

Okay. How many kids do you have?

- I have three and a grandson.
- Oh, beautiful.

- Yes.
- How old are they?

22,

and then I have
an 18-year-old

who's a little complicated.

- Okay.
- He's got a lot of illnesses.

- A son?
- Yeah. He's a son.

He's got epilepsy and Asperger's.

- Okay.
- ADD, ADHD.

But he's very high-functioning, so...

Okay. How's he doing with that?

He's actually doing pretty well.

- Good.
- We have been a year now

with no grand mal seizures,

so... which has been an absolute blessing.

- Yeah.
- Once his dad passed away,

I said, "Enough's enough.

I'm... we're packing up."

and I actually moved to Indianapolis

to be closer to Riley Hospital

so I can take care of him better.

So your... his father passed away?

Yeah.

My husband and I were
high school sweethearts.

I loved him to pieces.

He had a alcohol and drug problem,

and he committed suicide.

Gosh.

So it was very devastating
for me and the kids.

It was probably the hardest
thing that we ever went through.

- Man, I'm sorry.
- Yeah.

I get through it. You know, it gets easier.

- Sorry.
- It's okay.

How do you hold it all together?

I mean, you got... you got a lot going on.

It's very hard, but you know what?

If I don't do it, nobody
else is going to, you know?

They have me and me only to depend on,

so they keep me going.

I thought moving to the
city was gonna be a bigger

and better thing for us,
and it hasn't landed me

the full-time job that I was wanting.

- Right.
- So it's been hard.

Danielle's been thrown a lot
of obstacles in her life.

I just feel like she's
doing everything she can,

but it's probably just
not enough right now.

I would really love for this
to become a full-time job

and, you know, just be with AdvantaClean.

'Cause I like what they stand for.

I like that they help people and...

Well, you seem like an extremely nice

and caring person

that really does a lot for other people.

I try. I do my best.

That's for sure.

Danielle has proven in her
life over and over again

that she does not quit.

So what would your dream job be?

Working with a company
where I could actually

make money to buy my own home.

Have you ever had your own home?

Never had my own home.

- Really?
- Nope.

It's humbling to me

that she shows up every
day with a great attitude

and just gets the job done.

I really respect her for that.

I'm just really proud

to have got to work with her today

and get to know her a little bit.

Since you do have a box

that's already packed up,

we'll go ahead and take it.

- Yep.
- Thank you.

Coming up, the employees

think they're going
to meet with someone

from a different reality show.

Do I look familiar to you at all?

- Very. You look like Dusty.
- I do.

How will they react

when the boss reveals
his true identity?

I'm the CEO and founder of AdvantaClean.

Oh, wow.

Oh, wow.

I've really had a great journey.

I've worked with some great folks,

people willing to
put in the hard work.

It's a badge of honor

that these people
are willing to go in

and help people in a situation
where they really need it.

I'm very excited to
meet the employees today

and maybe find a way to help them

on the next chapters of their lives.

Good afternoon.

Hello.

- How are you?
- I'm good.

- How are you?
- Good.

So tell me a little bit about Dusty.

He scared me once; I thought he was

gonna break some dishes, but...

Okay.

Do I look familiar to you at all?

- Very, very familiar.
- How so?

- You look like Dusty.
- I do.

I do. I'm actually Jeff Dudan.

I'm the CEO and founder of AdvantaClean.

Oh, wow.

Oh, wow.

Have you ever heard of a show
called Undercover Boss?

You are on Undercover
Boss right now.

I'm gonna cry.

Steven, so how long did it take

for you to figure out that it was me?

Not very long.

That was a cool beard, though.

- Yeah.
- Yeah.

You want to hear
something funny, Mr. Dusty?

I'm sorry?

You want to hear something funny, sir?

- I would.
- I know who you are, sir.

Okay.

You got a little hairier since
the last time I've seen you.

I really, really loved

the way you represented our brand.

- I appreciate the opportunity.
- Yeah.

I mean, I like my job.

I want to reward you for
all that you've done for us.

Let me ask you a question.
Do you like football?

I like football.

Do you like football? Who's your team?

Falcons, for sure, I mean, all the way.

- Okay.
- Oh, yeah.

What I want to do

is give you two
50-yard-line seats

to the Panthers-Falcons game,

pay for your travel, put you
up in a nice hotel downtown,

and just give you a really nice weekend.

I appreciate that. That's awesome.

- Thank you.
- Sure.

- That is awesome.
- Yeah.

So I'm gonna give you
something to ride to that game.

I'm gonna give you that Harley.

Are you serious?

- Yes, sir.
- Are you serious?

Uh...

I don't know what to say. I'm lost.

- It's outside, bud.
- Are you serious?

- Yeah.
- Oh.

Thank you. Thank you.

- Thank you.
- You got it.

All right. I'm gonna let you go now.

- Okay?
- Thank you, sir.

- Head that way.
- I appreciate it.

Oh, man!

Oh, my... it's a full dresser.

Oh, it's beautiful.

Ooh. Look at this bad boy.

Oh, my.

Oh, man, it feels amazing.

I have never had anything
like this happen in my life.

Never expected anything to happen.

I just work because I like to work.

I got speakers. Are you serious?

He gave me a Harley-Davidson.

Me, Steven of Kennesaw.

Like... That is crazy.

Whoo!

Kyle, well, first of all,

I want to tell you I
think you did a great job.

- I was very impressed with...
- Well, thank you.

How much you knew and your skills

for just being with the company that long.

I think the job went just right.

Isn't demolition the best?

Yeah. It is the funnest.

It's the easiest part.

I had a little problem getting the nuts

off the sink things, right?

That was... took... that was...
I slowed us down a little bit.

Oh, come on.

- How's it coming?
- Uh, working on it.

Ugh!

So you've had some experiences

where addiction and substance abuse

has really affected your life.

Mm-hmm.

And you've decided to
pursue a certification.

Yeah. There's just a huge problem.

- Right.
- People try to self-medicate.

So I just want to be able to help.

I think that is so admirable
that you want to do that.

And I got to tell you, if you were my son,

I would be very proud of you.

- Thank you.
- I would be very proud of you.

So what I want to do is, I
want to give you $20,000...

Wow.

To do anything you want with...

pursue a degree or anything that you need.

That is crazy.

I don't know what to say.

I'm exceptionally excited

about what you're gonna do
with your life and the people

that you're gonna help, man; I really am.

- Wow. Thank you.
- Yeah, man.

Yeah. Absolutely.

I'm in shock right now.

Having the big boss
recognize the work I'm doing

definitely makes me feel good.

The $20,000's gonna pay off

the student loans instantly.

Having the support of
Jeff and this opportunity,

it's getting me so much
closer to my ultimate goal.

Uh, it's amazing.

Danielle, your energy and your smile

and your care for the
customer just came through,

and I just have so much
respect for what you do.

Thank you.

Just make sure that you
handle everything with care,

like it was your grandma's stuff.

I will.

Treat them like your grandma's stuff.

Absolutely.

So you've had a... a rough time.

Yeah.

It's hard some days, but, you know,

if I don't show my kids
the positive attitude,

then they're gonna grow
up to be miserable people,

and I don't want that.

Well, you are a special person.

- And I believe that.
- Thank you.

And one thing that I'd
like to do for you is,

I would like to send your family

on a vacation,

all expenses paid.

Thank you.

My kids are gonna love it.

Because of what I've
learned working with you,

I want to give you a full-time job,

and it would be in our
customer care center.

That job is worth between $40,000

and $50,000 a year with
benefits and incentives.

Wow. Oh, my God, yes.

You can work from home,

and you can work on a flexible schedule.

Thank you.

Thank you so much.

I know you shared with
me also that, you know,

you've never owned a home.

Yeah.

What I'd like to do is,
I'd like to pay your rent

for the next two years.

Wow.

Oh, my God.

And that way, with the
job and the extra income,

you can save,

and you can have that
house that you deserve.

Thank you.

Nobody's ever done
anything like this for me.

Thank you for being such
an inspiration to all of us.

- Thank you so much.
- Sure.

This is the most incredible thing

that's ever happened to me.

I get to finally work full-time.

I get to take care of my kids

and do things with them and be at home

so I can take my son to the doctor.

He's given me something
that I've dreamed about.

I feel like I do have a future now,

like I can actually breathe again,

and it feels amazing.

It feels amazing.

Barry, I was very excited
to get to work with you,

because you had all kinds of energy

from the first moment, right?

Yes, sir.

Man, you're like Spider-Man.

Did they teach you this in training?

Oh, yeah. Teach you how
to roll? Yep. There you go.

I got to tell you what, though.

After a long day, you'd be worn out, huh?

Oh, yeah. I love it.

So on the personal side, you know,

you talked about you and your fiancée.

Yes, sir.

I understand you guys are trying
to get married this summer.

We're trying to.

Like, we're trying to do
this little, small thing,

'cause we've been together
for, like, four years now.

I would like to give you $10,000...

For your wedding or honeymoon
or whatever you want to do

so that you can make that happen.

I'm so sorry. I'm so sorry, but, like...

- It's all right, man.
- But, like, you just...

like, you just don't...
like, you just don't know.

No. I'm sorry. I'm sorry.
I apologize. I'm sorry.

I'm sorry. So sorry. So sorry.

That's all right.

I'm so happy, and I'm proud of you, man.

I'm telling you, you've
got everything it takes.

Thank you.

You know, sometimes...

sometimes people just need a break.

Those breaks happen.

I think you said,

"Hey, I'd like to be in
the restoration business."

But you know what I don't like about that?

Tell me what.

I don't want to be in competition with you.

Here's what I think we
should do. You ready?

- Okay.
- Okay.

I want to give you your own franchise,

and that's all of the equipment
and supplies and everything.

It's over $100,000.

Anywhere in the country
that we have available,

you can plant yourself right there,

take care of your baby,

take care of your family, have more kids.

You know, just have an awesome life.

I believe you'd be great.

Oh, gosh, oh, gosh, oh, gosh, oh, gosh.

I don't even know what to say.

I don't... I don't... I mean... I mean,

I don't even know... I don't even know.

I don't... I mean,

if you don't mind me
hugging you a few more times.

This is... this is more
than what I could ask for.

This is more than a dream.

All right. We'll see you.

My family's all I have,

and now we have something
that we could grow on.

We have something
to look forward to.

He gave me a better chance to live.

He did.

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