All language subtitles for Undercover Boss S5E15 Sky Zone

Translated By The Community Of WWW.MY-SUBS.COM

Since the
premiere of Undercover Boss,

more than 60 bosses have
given away nearly $6 million...

I have a check for $250,000.

Oh, my God.

...And implemented
sweeping company-wide changes...

As a company, we're actually
gonna restore the 401(K).

It's a million-dollar expense.

...To benefit the lives

of more than 40 million employees.

Whoo!

Some people, I just want to punch them

in the face sometimes.

But not everyone
deserved to be rewarded.

Someone's not saying something.

Welcome to Moe's.

I've had one minute of training.

If you can't do it,
then you can't do it.

I know how to grow some really good weed

if you're really interested.

I'm talking to you
'cause you come back here,

"I need dippin'. I need dippin'."

Y'all better chill.

Tonight, the latest
boss to take this leap of faith...

Whee!

...Is Sky Zone's Jeff Platt,

Undercover Boss's youngest CEO yet...

I could get used to this.

...Who goes undercover

from one of the fastest-growing
entertainment

and fitness businesses in the country.

This kid-free bachelor

will be forced to embrace
his inner child...

- Both of you are out!
- You Keith?

- Yeah, I'm Keith.
- Keith, what's up man? Scott.

...As he meets the
people who help his company

reach new heights.

I'm a natural at this foam stuff.

- You'll get tired of it.
- I'm already tired.

Push through it.

Just wondering if we could

jump around on the trampolines
with a three-year-old.

Our philosophy is,
if you can walk, you can jump.

What will
happen when one employee

starts jumping to conclusions
about his true identity?

Find out next, on Undercover Boss.

Undercover Boss 5x15 - Sky Zone
Original air date March 14, 2014

Sync and corrections by atrn97g
for www.MY-SUBS.com

Headquartered
in Los Angeles, California,

Sky Zone indoor trampoline park
is a fast-growing

fun and fitness destination,

with 2,000 employees, 50 locations,

and raking in more
than $52 million in revenue.

Keeping jumpers of all ages
flying high is one man.

My name is Jeff Platt,

and I'm the President
and CEO of Sky Zone.

Sky Zone was founded in 2002
by my father, Rick.

It's the world's first
indoor trampoline park.

We started an entirely new industry

when we did this, but back in the 1960s,

they actually had an earlier
version of a trampoline park.

But it was an outdoor park,
and they were individual

trampolines that were actually
buried in the ground.

We've evolved the concept
and brought it indoors.

Sky Zone has sold over
140 franchise licenses

across north America.

Currently we have 50 operating sites,

and we'll be in four countries

by the end of first quarter, 2014.

We believe that society today
is sort of looking

for more ways to exercise
and have fun in the process,

and I think that's the beauty
of a trampoline.

They allow you to fly through the air,

slam dunk a basketball
like Michael Jordan.

It's just this total sense of freedom.

I went to college in St. Louis,
at Washington University,

and I actually ended up calling
my dad and saying,

"hey, why don't we open
a trampoline park in St. Louis?"

The idea would be that
I could manage that location.

So 2006 hits, we open,
and two weeks later

my mom gets diagnosed
with ovarian cancer.

And my dad says to me,

"you're in charge here.
I've got to go home."

I was immediately thrown into the fire,

and I had to figure it all out
with the business.

And she really started

to decline relatively quickly
from that point.

I moved back home,

and I remember, she...

She... she looked at me,
and she just said, "I'm tired."

And, um...

"I don't know
how much more I can do of this,"

and that was the first time

that she had ever really expressed that,

you know, the fight was not in her.

She passed December 6, 2009.

She'll always be a part of me,
and I find myself,

you know, not wanting
to get out of bed one day

because I'm thinking about her,
or I find myself,

you know, randomly crying
because I'm thinking about her,

and that's okay.

I don't think that'll ever stop.

I don't think it has to.

After my mom died, I tried to look at it

like this is just another curve ball.

I used work as a motivation
because she always got

joy and pleasure out of seeing me work

and grow this business and become a man.

Dad, I'm here.

I think my dad's doing
as okay with my mom's death

as he could be.

House is getting cleaned up.

It's looking nice.

I am fixing it up after four years.

I don't think you ever do
recover from that kind of loss.

You just find ways to remind yourself

and focus on the happy times.

This, you know, I look at

three time a day of mom.

That's a great picture.

Yeah. I get sick looking at these.

I get so sad. Four years last week.

You know, it's a lot of stuff
to put on anybody,

much less a 22-year-old kid,

that this company's in your hands

and your mom's dying of cancer.

But he worked 15 to 20 hours a day,

seven days a week,
and not a lot of people do that.

Be in the office in five minutes.

I am 29 years old.

There's actually nothing
that gives me greater joy

when somebody says, "where's the CEO?"

That's, you know, I'm Jeff. That's me.

All right, topic for the day:

- Dodgeball.
- All right.

What do we need to do
differently this year

in order to get
to 1,000 teams, do we think?

Any ideas?

People can look at me and say,

you know, your dad founded the business,

so it makes sense that you're the CEO.

And I look to prove people wrong.

We need a season around dodgeball

to legitimize it more.

That's what we need.

I live in West Hollywood

in an apartment.

I'm like every other 29-year-old guy.

I am not married.

I date,

you could say.

Am I looking for a girlfriend?

If the right girl comes along,
who knows?

Hi. What are we doing today?

We're gonna give me a little bit
of a hipster vibe.

All right.

This is a family business,
so I have a personal interest

in our brand and a huge passion for it.

And I feel a responsibility
to make my mom

proud of how I'm running it.

It's part of what drives me

every single day.

I'm going undercover
because our business

is experiencing tremendous
growth this next year.

We are gonna double in size
in the number of locations.

It's critically important
that our business is running

smoothly and efficiently.

This next year's gonna be a wild ride.

Have you ever done this
for somebody who's, like,

jumping up and down on trampolines?

- No.
- I'm a hockey fanatic,

so, while undercover, I'll be posing

as Scott Emerson, an ex-janitor
for a pro hockey team

who's competing to win
an action-adventure vacation

and a large cash prize.

My Sky Zone team members
will be told they're actually

on a hosted competition reality show

that's not Undercover Boss.

I could get used to this.

I'm in Westborough, Massachusetts today

at a location that we just opened

about five months ago,
and I'm really excited

to go inside and work
as a court monitor.

Make sure you're not running
through the trampolines, guys.

This park has done tremendous
volume in its first five months,

but I really want to make sure
that they keep that up.

- Cameron?
- Cam's up there.

Cam's up here?

The guest experience
is gonna be critical

to repeat customers coming back,

and a court monitor
can absolutely make or break

the guest experience.

- Scott.
- Cam.

Welcome to Westborough.

This is your new favorite place,
Sky Zone.

My new favorite place. I like that.

- You ready for this?
- Ready to do it.

- All right.
- What are we doing? Let's go.

So today we're gonna go
through the rules speech

and do some court monitoring.

You're pretty much a lifeguard here.

So you're in charge of the kids' safety,

just making sure they're having fun

while being safe at the same time.

- Let's get to it.
- What are we monitoring first?

- Dodgeball.
- Nice.

Yup.

I'm gonna ref the beginning of it,

then you're gonna ref it
by yourself, okay?

- Okay.
- You got to keep your eye open

on this side and this side

at the same time,

so look at the middle.

Got it.

All right. Line it up, guys.

Three, two, one.

Dodgeball.

Oh, out.

So he's out 'cause they caught it.

Yeah, 'cause he caught it.

Oh, out, bud.

All right, guys, move it up.

No back row.

Five seconds to throw.

Oh! Out.

My first impression of Cam

is that he is frickin' awesome.

Oh, he got you.

He's got
personality, he's focused,

he's dedicated.

All right, guys, line it up.

He is wow. He wowed me.

All right, let's see how you handle it.

Got it. Three, two, one, dodgeball.

Catch it.

You're out.

Both of you are out.

You're out. You're out.

If Scott wants to work at Sky Zone,

he really needs to work

- on how he talks to kids.
- You're out.

You don't just point
at the kids, because I've had

girls run out the sport crying

'cause they don't like
to be pointed out.

Every time, you say,

- "hey, bud, don't worry."
- You're out.

"Game will start in another two
to three minutes."

Got it.

Oh, out.

- How'd you feel?
- Good. It's complicated.

You got to, like, really be
watching and focused.

It does get a little bit crazy,
but you get the hang of it.

We're gonna go to main court and see

how you do over there with kids.

- Okay.
- All right?

Head always on a swivel.

So right here perfect size separation.

You have... him bring over,
little kids over there,

medium-size here,
bigger kids on that side.

Just keep walking through.

Hey, boys, make sure you're not trying

to skip a trampoline, please.

Be proactive. I like that.

Thank you.

As you can imagine, eight-hour
shift of doing this,

- standing around...
- I'm exhausted.

- I know.
- I'm so tired.

You'd think staying energetic and happy,

- it would be easy, but...
- I'm so tired.

I know. Now what did you do
before all this?

I used to work on a cleaning staff

for the St. Louis Blues.

- No way!
- Yeah.

- That's exactly what I played.
- Hockey?

Yeah, I played for the Junior
Bruins before this.

- Yeah?
- Yeah.

My senior year in high school,

I got leg-checked.

- I had reconstructive...
- Playing hockey?

Yup. Went back the next season

after recovering, got leg-checked again,

called my mom saying, "mom,
I can't do anything right now."

"Meet me at the E.R."

They said, "you broke both of your hips."

"You tore ligaments in your hip flexor,"

and I just had reconstructive surgery.

- Wow.
- They cut my ITB band,

my psoas tendon,

shaved down the bone,

dislocated it, took it out,
put it back into place.

Oh.

Out of all of the surgeries I've had,

and I've had six at this point,

add 'em up, and they still
won't compare to the pain

of the reconstructive hip surgery.

I've never been in so much pain
in my life.

I've been out for so long,
I'm trying to get back

of my body being able to walk still.

He was basically
completely immobile

for five years.

He lost a very simple function

of being able to easily walk around

or go down the stairs.

You know, it was the same thing
that my mom went through.

She slowly lost

the ability to function

as a human being.

All this, and he's 21 years old.

- So you live at home right now?
- Yes, I do.

The debt with that was remarkable.

For a month worth
of just chiropractor, $400.

Then you go to physical therapy.
Couple grand.

So it's one of those things of,

okay, if I'm in extreme pain, I'll go.

How often should you be going?

If I could, I would probably go
once a week.

They're predicting
in the next three to five years

I will have a prosthetic hip.

If you don't continue physical therapy?

If I don't keep working out
and doing this.

Who pays all that?

It's between my dad and me.

I help him out as much as I can.

And still they're right by my side.

I gotta pay 'em back somehow.

It's kind of ironic that you're working

in a place like this
after going through...

Yeah.

Being sort of sedentary for so long.

Exactly.

I found Sky Zone
when all this started happening.

And I love this place.

Instead of me at home crying,
I'd rather be working.

And the difference in me
being depressed in my room

for so long to this
is why I come happy every day.

Every single day,
it's because I can walk.

'Cause I can stand.

That's pretty awesome.

It's hard to complain about anything

when you're hanging out
with a guy like him.

And here he is
with this positive attitude.

And he does his job
really, really, really well.

I think a lot of people
have a lot to learn from Cam.

Not only on how to just do their job,

but how they should look at life.

You want to go over to the rules
and finish the rotation?

- Following you.
- Yeah, all right.

I need you to do this
one one more time, Scott.

The boss discovers
that building a trampoline park

isn't all fun and games.

I screwed up the tie-downs.

Not your strong point, huh?

And later...

Jeff works with an employee

who has suspicions
about his true identity.

Today I'm in Pompano Beach,

Florida, at one
of our construction sites.

I'm gonna be working as an installer.

After working with Cam
and seeing how passionate he is

about our jumpers' safety,
I want to make sure

our installers have the same eye
for safety

when constructing the parks.

Are you Keith?

- Yeah, I'm Keith.
- Keith.

What's up, man? Scott.

- All right. Nice to meet you, Scott.
- Nice to meet you.

I hope you ready to work, man.

We got a lot of work for you today.

What we're gonna do first
is the trampolines.

And after trampolines
we gonna come over here

- and do the pads, so...
- Perfect.

- I'm ready to get to work.
- All right.

Let's do it.

It's been a long time
since I've been to one

of our sites
actually doing the construction,

so I look forward to brushing up
on my skills.

A lot of this stuff that I'm doing

is level one stuff,

because I've only been doing it
for a few months,

so I do all the dirty work,
but I love Sky Zone.

I think you have to have a passion

because you're on the road
300 days out of the year,

so you better like it.

That's a lot of time on the road.

Yes. This goes under the trampoline.

This is a safety net.

Safety is a big thing for us.

These nets are made
to catch 500 pounds, so...

Wow.

Yeah, like, if a trampoline
was to give out,

instead of hitting the floor,
you'll hit the net.

- Gotcha.
- All right, so now with the spring

what you want to do is hook it here.

Yeah, just hook it right there.

It's almost hard to do this
with these gloves on.

Yeah, but, I mean,
you know, safety first.

- Absolutely.
- I got a two-year-old daughter,

so I'm real big on the safety for this.

So how does she feel
about you being away?

She called me last night
and said, "daddy, I'm crying."

- So...
- So that's got to be tough.

It just crushed me, like, you know,

but, I mean,

I got to be where the money is.

Eh-eh. You're messing up.

You got to put your net
over your D-ring.

And you're moving kind of slow,

Scott, so if I was you...

Just gotta pick it up?

Oh, yeah. I want these four lanes done

as quick as possible.

Okay. I'll come find you if I need you.

I'll be under one of these trampolines.

- I got it.
- All right?

Scott has never
worked with his hands once.

I can tell. They're all shaky.

I want 'em straight, Scott.

This... you gotta focus in, bro.

Should I get this on the hammerlock?

This got to be about here.

- Okay.
- Don't forget. I got a deadline, bro.

Oh, you got one that's blown
terribly over here, Scott.

- Gonna have to fix that one?
- Yeah.

This is tough work.

It's exhausting.
Ended up with a little wound.

I think overall
you did pretty good.

You got the technique down.

So we gonna get on past.

You gonna put a tie
like you would to start a shoe.

This is called a seesaw.

If you don't do your seesaw,

this knot is gonna come right out,

I'm gonna tell you to go back
and do it again.

So do the seesaw back and forth?

Do the seesaw back and forth.

Two knots.

All right, Scott, you good

for your first tie
right here on the edge.

- All right. Moving.
- All right.

- Moving.
- All right.

- All right.
- All right.

I'm gonna jump under there right now

and check all your ties.

How do we look?

Loose.

Those first two I want done over.

I need you to do this one
one more time, Scott.

It came apart as soon as I grabbed it.

Safety, Scott.

I think the thing
that was most embarrassing

for me was I couldn't tie a simple knot.

Every single knot that I tied,
Keith was just going by

and gently wiggling them out.

I screwed up the tie-downs.

Not your strong point, huh?

It was embarrassing.
I should be able to tie a knot.

You did a lot of work, I think you earned

a little five-minute break, so
let's step outside for a minute.

You seem like you're pretty carefree.

Yeah, man, as long as I'm
working, I'm fine, you know.

But my life's been...
it's been turbulent.

When did it get turbulent?

As soon as I turned 18, Scott,

I made a series of bad decisions,

and 18, 19, 20, and 21, I was locked up.

Is that what drives you
in working so hard?

Is now you've got real responsibilities.

- Yeah.
- Right?

It's all about my ladies.

I mean, when you're married

and you have kids, you come third.

It goes child, wife, you.

Me and my wife
lost a daughter last year.

Lost a daughter?

Lost a daughter, yeah.
She was stillborn, yeah.

Her name was Anaya, by the way.

Her name's Anaya Destiny Kane.

The doctor held her, brought her out,

and they told me,
"you can take her to the room."

"And you can keep her as long as
you want, as long as you need."

"And then when you're ready,
tell us, and we'll take her."

For me it was the most closure
I would get,

is being able to talk to her,
because I'll never get

to talk to her again
in the physical form, you know.

I was ready to go.

I was ready to leave the earth
and go meet my daughter,

you know, like...

You had those thoughts.

I had those... oh, yeah, man.

I was suicidal. I was popping pills

and smoking weed and drinking every day.

And you're pretty cleaned up
from all that now?

Oh, yeah. I couldn't stay sad like that.

I'd have died of depression.

Yeah.

Keith, you know, he's been

through a lot in life.

And he really seems
to have this positive outlook,

and he's just looking
for an opportunity.

And it makes me feel
really good that, you know,

I can provide that to him, and I
hope he just continues to grow.

Let's just roll back inside,

see what else we got to do.

Today I'm in Minneapolis, Minnesota,

it's absolutely freezing cold outside,

and I'm gonna be working
with community relations.

I'm really not familiar

with the role of community
relations at Sky Zone.

This is one of our only
locations that actually has

that role well-defined,

so I'm really looking forward
to learning.

- Hi.
- Miles here?

Yeah, he's right around here.

Miles, there's somebody here for you.

Hey. What's up, bro?

- Miles?
- Yes.

- Scott.
- Scott. Nice to meet you.

What's going on, man?

I've met Miles several times,

so I'm a little concerned
that he might recognize me.

So my name's Miles, I'm in charge

of community relations
here at Sky Zone, Minnesota,

so what we got for you today,

we're gonna do a facility tour.

After that, we are gonna go
to the call center

and actually answer some phones, okay?

I'm ready.

So this is our dodgeball court.

This is the court that's
available for private rental.

- Okay.
- The next stop on the tour...

the main court.

This is the biggest one that we've got.

We've got about 64 trampolines.

One last thing I want to show you...

the foam pit.

This is the highlight of the facility.

This is not a private area.

- Okay.
- Got it. Okay?

Scott, he's a nice guy.

Normally we have a lot more time
than we have today

to work with a trainee,
so I'm a little nervous.

- You must be Maria?
- I am.

- I'm Miles.
- Nice to meet you.

This is Scott.
He's helping me out today.

- Hey, how are you?
- Nice to meet you. I'm good.

- How are you?
- Nice to meet you. Hey, bud.

Scott. Nice to meet you.

Hi. Miles. Nice to meet you. Welcome.

You want to see everything
that goes on here?

All right. Let's walk. Come on.

I think Miles is used to seeing
me relatively serious,

so I was going out of my way

to kind of be a jokester a little bit.

So this is the foam pit.

It costs $1 million
to rent this one out.

So for your party all your friends

can go jump into that foam.

You want to go do it now?

Are you ready?

See what you can do. Whee!

There you go.

Boy, customer service-wise,
he is absolutely hitting it

out of the park.

So you can privately rent this one out.

And you get this fancy mezzanine
right here.

This is, like, the dividing line
I assume.

It is. Yup.

And some things
that I didn't even remember

that I had told him, there he was

throwing it in, so that was impressive.

- Thanks, guys.
- Thank you.

Come back soon.

Let's go put your shoes on, bud, okay?

- Book that party.
- All right, so, Scott,

that was actually...
that was pretty good.

Thank you.
I had no idea what I was doing.

- Didn't know the details.
- You did really well.

So we're gonna go over
to the call center,

do a little bit
of phone answering over there.

Before that, where's the bathroom?

Go down the the foam pit, take a right.

Men's room is the farthest one
on the end.

Cool.

- It looks like him. Yeah.
- Where?

Where?

Ohh.

Where?

Where'd I put those gloves?

I'm nervous about Miles
finding out who I am.

Maybe I began to come on

a little bit too strong
about my knowledge.

But something feels
pretty strange with Miles,

so I'm curious to see
how the rest of the day goes.

So five one-topping pizzas... cheese,

pepperoni, or sausage?

Jump time would be from 5:00 to 6:00.

So this is the call center.

They're busy booking
birthday parties, group events,

answering general knowledge questions.

You name it, they're doing it all.

A couple of things I want to show you.

Over here to your right

we've got two different
computer screens.

The one on your right is gonna be

your access to our computer system.

The one on the left

is gonna be your cheat sheet
for the information.

- Let's get into it.
- Okay, let's give it a shot.

Sky Zone. This is Scott speaking.

How may I help you?

You want the largest private room?

So that would be
our supreme air package.

Each guest would get
a 30-minute pass to come back,

and they'd get a Sky Zone wristband.

And it all comes inside
of a Sky Zone water bottle,

which are really cool. I have one.

I was already suspicious

of Scott, because he did
way too good of a job

with the tour,
but the real dead giveaway

was he knew a little bit better
than he should

how to do some of the stuff.

Okay, I'm just wondering

if we could jump around
on the trampolines

with a three-year-old.

Our philosophy is, if you can walk,

you can jump.

And the for sure dead giveaway for me

was when he said, as long
as they can walk, they can jump,

which is language that only we use.

I hope you enjoy
your winter break,

and we'll see you on the 28th.

- Buh-bye.
- Buh-bye.

- I got to tell you, Scott...
- Now what?

That was super impressive, man.

I'm pretty blown away by that.

You've got the lingo down,

you've got the whole shebang.

I think that was fantastic.

I would hire you for sure.

Um, so I have, like,
some other questions for you.

Do you have an office we can go into?

- Yeah.
- Something really doesn't

quite feel right.

I think that maybe I tipped my hat.

I feel like he's probably
on to me right now.

- So, Miles...
- Yes.

You know what's going on?

I think I figured it out.

What'd you figure out?

Well, you either have
a crazy, uncanny resemblance

to our CEO, or you are that man.

I'm Jeff Platt,

and I'm undercover
in your call center right now.

I want to talk about anything
that you feel

like really needs to be addressed.

You want me to jump
right into a couple things

that I think could be better?

Yeah, just lay a couple things on me.

Sure. To be honest with you,

you were not my favorite person.

Plymouth had just barely been open,

and we had a crew coming in
to film a commercial there.

- Mm-hmm.
- And there was just something

about the way you told me

to mop the floor, and it's not at all

that I'm above mopping a floor,

but there's a way to ask somebody.

- For that I apologize.
- Mm-hmm.

You know, clearly I have
some things to work on.

While focusing on my business's
growth is important,

it's just as important
to treat my team well.

So there's actually a reason
why I'm here.

You guys have been open for a while.

- Mm-hmm.
- I respect your opinion.

I want to know what those things
are that would make us better.

Our bullpen of experienced people,

like you or me or Braden,

is shallow and too shallow

to support 50 parks opening up
in one year.

I'm really happy
that Miles was open and honest

with me about the fact

that he feels like they're not getting

the support that they need.

It's definitely something that I want

to figure out how we can address.

I don't know if you know this about me,

but I actually lost my mom
four years ago.

Lost her to cancer.

And Sky Zone was a big part of her life.

- Sure.
- It motivates me

because I know how happy
it would make her...

- Mm-hmm.
- ...To see this business

continuing to grow.

I'm sorry to hear that you lost
your mother that way.

I appreciate that.
I lost my father to cancer

seven years ago.

It was pretty well advanced
by the time he was diagnosed.

We tried conventional
treatments in the hospital

for a couple of months,

and then we took him home
and did home hospice.

Were you there when he finally passed?

- I was the one who found him.
- Yeah.

He passed.

I developed
a really severe drug addiction.

I slept in my car for a few months.

- Really?
- I ended up

coming to Minnesota for rehab.

For four months after that, I was living

in a halfway house,
and, while I was living

in that halfway house,
I met my franchise owner.

And I worked
at one of his sandwich shops

that he used to own.

And I will follow him
until he has no more use

for me, you know,
and so that's my "how I came"

"to know and love Sky Zone" story
right there.

That's incredible. I didn't know that.

- Yeah.
- So, you know,

what now for Miles?

I'd love to be
a franchise owner one day.

My wife and I just bought a house,

and we've only been married
a year and a half, so things...

- Oh, congrats.
- Thank you.

So I hope to have kids
and start a family

and that whole new adventure.

I had no idea that Miles had been

through such hardships,

and I'm really proud of him.

I'm proud of where he is today.

I'm thankful that he met
our franchise owner

and that he's part of our business.

I think he's got
a bright future with us,

and he's got a tremendous opportunity.

See ya.

I'm in Oaks, Pennsylvania, today,

and I'm gonna be working
with our maintenance assistant.

This park has had over 175,000 jumpers

in a little bit over nine months.

I really want to make sure

the park's being well maintained.

That's a lot of wear and tear
on our trampolines.

- Breckin here?
- Yeah. How you doing?

- Scott.
- Breckin.

- How are you?
- Good.

So I'm the maintenance assistant

here, so we're gonna get a little dirty.

We're gonna go check out
this broken turnbuckle.

What's a turnbuckle?

A turnbuckle holds
all the trampolines up.

This is what we're changing.

So we got to take these springs
off of it.

Use a spring puller.

So now what do I do?

So now you pull and then twist.

Twist?

Here, let me try.

Scott, he didn't really strike
me as much of a hands-on

work kind of guy.

I think I've never used
a ratchet like this.

You got to turn the ratchet
to the other way.

Scott didn't know what a ratchet was,

so it threw me off a little bit.

This is gonna be a big one. You ready?

That would have been bad.

He just seems like the type who
would check out your groceries.

- Boom.
- There you go.

- All right.
- And that is how you change a turnbuckle.

Good work.

We're gonna go
bubble bath court four.

We need to wash it down, make sure

it's sanitized for when we open
it for the public.

- There you go.
- And we're gonna come,

start out here.

- We're doing the pads?
- Yup.

- Okay.
- Wipe it down.

Don't want people
jumping on dirty trampolines.

How often do you guys clean these?

Well, they're supposed to clean

three courts a night.

Sometimes they clean two.

So you don't feel like it's
getting the attention

from a cleanliness standpoint
that it needs?

- Yeah.
- I wonder if this

is the best way to do this.

It's the best way
that we have right now.

- Oh.
- I'll be back to check up on you.

Cool.

I think that we definitely need

to look at a more efficient system.

Good timing. I just finished.

Didn't miss any spots, did you?

I don't think so.

It's looking good.

I'd like to talk
to a cleaning specialist

and see if there's
any options out there.

We're gonna fluff the foam pit.

We want to find bad cubes.

So, like, something like this...

I want you to grab, throw out,
make a pile.

- We're gonna throw these away.
- This is a bad cube?

Yeah. See the difference?

- Ah.
- It's discolored also.

- That makes sense.
- This is basically deteriorating.

So we're just gonna toss these out here.

- Okay.
- Keep the new ones in there.

- So do the whole thing?
- Yup.

I'm going in.

When I had Scott jump in the foam pit,

- he did get a little off-track.
- Whee!

I think he had
a little bit too much fun.

So you're just basically
gonna look for the ones

that are, like, in the visible areas,

maybe about...

- What do you think about that?
- That's fine.

Breckin, what do you think
about this one?

I would say toss it.

- Toss it?
- Yeah.

So that guy?

That looks fine. Yeah.

Toss it.

I'm a natural at this foam stuff.

Oh, you'll get tired of it. Trust me.

I'm already tired.

Push through it.

How do we look from up there?

- Looking pretty good.
- You think we're good?

Yeah.

Grab a trash bag.

So what's, like,
the ultimate dream for you?

I want to make a career out of this job.

Maybe one day be
a building services manager.

I always have my family,
who have my back.

That's cool that you're close
with your family, you know.

Lost my mom actually
about four years ago to cancer.

I don't know what I would do
if my mom died.

She's like the most important
person in my life.

Mine was too.

I was an easy target

for all the kids
in middle school to pick on.

I was actually born a girl.

- Really?
- I know it's hard to believe.

My entire life, I wanted to be a guy.

So I made my first doctor's appointment

at a LGBT health clinic
to start my medical transition.

So, after that,
like, starting testosterone,

people stop misgendering me
on the streets,

I didn't get double takes
going into the bathroom.

And I kind of just calmed down
and became the person

that I am right now.

And, I mean, it's still

an ongoing process right now.

All I'm on is testosterone.

I haven't had any surgeries yet.

'Cause that costs money,
which I don't have.

So is there, like, a surgery
that you would want?

I want to get top surgery first,
is a double mastectomy.

- Make a male chest.
- Right.

But I have so much debt
with my student loans that,

at this point, it doesn't look

like it's gonna happen
in the near future.

It's so cool how comfortable you are

with it all.

Oh, yeah. Oh, I'm used to it.

I love answering questions.

I was really impressed with how open

Breckin was with me.

Growing up, my mom always encouraged me

to be who I wanted to be
and allowed me to do

the things that I wanted to do,

and it really motivated me
always to be myself.

I think Breckin's experiencing
the same thing,

and I think that,
when you're your best self,

you feel confident in who you are,

and you're not hiding behind anything,

and I think everybody should be
like that.

All right, we're gonna take
these out to the dumpster.

- Going to the dumpsters?
- Yeah.

Should we put on some jackets?

Uh, jackets are for the weak.

Boy, am I exhausted right now.

I think this week made me
reflect a lot about my mom

because, while I was focusing
on my business's growth,

I didn't take into consideration

how my decisions affect the people

who work for me.

I can't wait to get this off my face.

It's definitely taught me how important

communication is within our company

and the need to make sure
we're hearing the voices

of those that are working
down in the front lines,

and I think it would put

a huge smile on my mom's face

to see her son do this.

Coming up...

...The employees
think they're going to decide

whether or not Jeff deserves
to win the competition.

How will they react
when the boss reveals

his true identity?

Do you know who Jeff Platt is?

Platt. No @#$%^& way.

This has been a really emotional week.

While this has been

an incredible undercover experience,

it's time for me to get back to work

as the CEO of Sky Zone.

My team members believe they're coming

to Los Angeles, California,

to meet with the industry experts

of the competition reality TV show.

But actually today I'm going
to reveal my true identity.

- What's up?
- What's up, Keith?

You look familiar.

- Me?
- Yeah, you.

You look like Scott.

What was Scott like?

Scott was cool.

Do you know who Jeff Platt is?

Platt? Name rings a bell, yeah.

You're the CEO of Sky Zone.

You ever heard of Undercover Boss?

No @#$%^& way.

Well, you guys definitely got me.

Miles, it was really nice
to see how you've grown

within the business,
and I really respect

your opinion.

Our bullpen of experienced people

is too shallow to support

50 parks opening up in one year.

I took to heart what you were saying

about the support that you guys received

when we were first starting out
versus now.

- Mm-hmm.
- So I'd like you to work

with our training team to provide

those franchise owners

the same level of support that you felt

when we first came out to your park.

I would be ecstatic to do that.

We both know what it's like to lose

a family member,

so one of the things that I'd like to do

is give you $5,000 to donate

to a cancer charity of your choice...

- That'd be awesome.
- ...In honor of your dad.

That's amazing. Thank you.

I'd also like to give you $5,000
for your family.

That's incredible.

I don't know what to say, Jeff.

That's super generous,
and it's gonna make

a huge difference for us.

There's one final thing

that I'd like to do for you.

When we were together, one of the things

you expressed to me

was your desire, dream,
to be able to own

your own Sky Zone franchise.

I would like to give you $60,000

to pay for your franchise fee.

Wow. Are you kidding?

That's exceedingly generous of you.

I can't even wrap my head around...

wow.

Sky Zone really has been
the second chance

that I needed in my life.

Considering where I've come from
with living in my car

and having the drug addiction,

it's impossible to fathom
something like this happening.

It's my dream come true,

and I'm excited to see
it all materialize.

Keith, I had an incredible
time working with you.

You're very passionate about your job.

You got to focus in, bro.

Should I get this on the hammerlock?

- This got to be about here.
- Okay.

I want to see you continue to develop,

so I'm gonna give you a promotion...

- Okay.
- ...To a level two installer.

All right.

And you're gonna get a 13%
raise, effective immediately.

I can dig it. I can dig that.

You've done a great job in your life

taking adversity and facing it head-on.

And you have a really positive
outlook for somebody

who has had
some really tough experiences.

When you're a parent,
your child is never supposed

to leave the earth before you, you know.

Is that why you put so much attention

- on your daughter now?
- Yeah. Absolutely.

I just want her to go to school,

and I want to be able
to put her through college.

I'd like to start
a college fund for her.

- For my daughter?
- Yup.

And I'd like to put $10,000 in it.

You'd do that for me?

I would like that.

I can't believe
this is happening right now.

- I'm not done.
- Okay.

I think you deserve

some breathing room.

So I want to give you and your family

$30,000.

No way. No way.

No.

You're serious right now?

It'd probably take me
a year to make that.

And you're gonna give it to me.

My life has changed dramatically.

I just want to do a handstand, like...

I mean, I have college money
for my daughter.

It gives me hope.

It's good for my spirit

like Campbell soup, you know.

It's really good.

Hey, Breckin.

You do a fantastic job.

- Thank you.
- Wipe it down.

I wonder if this
is the best way to do this.

It's the best way
with what we have right now.

There's something that I want
your help with.

- Okay.
- I'd like to hire

a cleaning consultant.

- Okay.
- And I'd like you

to directly work
with that cleaning consultant

to come up with a method

of cleaning the entire park.

- Okay.
- And that's gonna be used

across every single Sky Zone
in the country.

That's cool.

I need more people like you
inside of our parks.

I'm giving you an immediate 10% raise.

Really?

Nothing cool like this
every happens to me.

This is really awesome.

You also shared with me
some personal struggles

that you have.

I want to help.

So I'd like to give you $20,000...

Oh, my God.

...To hopefully help you in any way

that you see fit.

Really?

That's gonna help so much.

I can actually start living.

You know, get the surgeries that I need.

That's just...

That's amazing.

Thank you.

You don't have to thank me.

You deserve to live life
the way you want.

And, you know, hopefully
this makes you have

an opportunity to do that.

Thank you.

I think today marks

the beginning of my new life

that I can start living

and not be afraid.

It's, you know, making me shake.

- It was good meeting you.
- Thank you.

It was good doing this with you.

So much. Thank you.

Finally I can be who I am.

And it feels really good.

Cam, I actually wanted to thank you.

Because I don't really know
another word to describe

how you are as a court monitor,
except for awesome.

Thank you.

Five seconds to throw.

- Oh!
- Out.

There is about 50 Sky Zones open
right now.

And we're gonna double in size next year

and be in four different countries.

And one of the things that we want to do

is we want to create
some training videos.

And I want you to be
the face of the video.

I'd be honored.

I'd really be honored.

And, of course, you know,

we're gonna pay you to do this.

Thank you.

So I really respect
your passion for hockey.

So on my next trip out to Boston,

we're gonna get glass seats,

and we're gonna watch the Bruins play.

Are you serious?

- Dead serious.
- You do realize you're making

my dream come true right now, right?

You ever sat in the glass?

This will be a first.

We talked a little bit earlier

- about your injuries.
- Mm-hmm.

Doctors told you that, if you don't get

the physical therapy you need,

that you could have two prosthetic hips.

- Mm-hmm.
- The next couple of years.

Mm-hmm.

So I'm going to pay

for you to go to physical therapy

every week for the next three years.

You don't understand how happy
you just made me.

I can't... I don't even know
what to say right now.

I really don't.

Like, thank you
from the bottom of my heart.

Someone at your age

should not have to feel the pressure

of a financial burden like that.

And you said to me

that you would like to figure
out a way to pay your dad back.

Absolutely.

I'm gonna give you $30,000 to do that.

You're literally making my entire dreams

of the last five to six years
come true right now.

And I don't think I've been this happy

in I can't tell you how long.

I'm so excited.

This is... it's literally

just a new start.

Honestly, thank you so much.

I dreamed about this every night.

Just something happening,
and something did.

And here I am.

Sync and corrections by atrn97g
for www.MY-SUBS.com