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Undercover Boss 4x16 - Epic Employees
Original air date May 10, 2013
2
00:00:06,567 --> 00:00:09,004
On February 7, 2010...
3
00:00:09,028 --> 00:00:10,597
- Hi, I'm Randy.
- I'm Walter.
4
00:00:10,606 --> 00:00:11,738
How you doing, Randy?
5
00:00:11,748 --> 00:00:13,504
The premiere
of Undercover Boss
6
00:00:13,528 --> 00:00:15,962
set a new record for television ratings.
7
00:00:15,964 --> 00:00:18,611
Oh, no, Randy, you went
and lost all your papers.
8
00:00:18,635 --> 00:00:19,962
It touched the lives
of more than
9
00:00:19,964 --> 00:00:22,097
38 million Americans.
10
00:00:22,099 --> 00:00:24,400
I didn't think I'd be having
emotional issues
11
00:00:24,402 --> 00:00:26,201
riding on the back of a garbage truck.
12
00:00:29,663 --> 00:00:31,624
Since then,
almost 60 corporate leaders
13
00:00:31,647 --> 00:00:33,199
have gone undercover.
14
00:00:34,639 --> 00:00:36,605
Keep holding it. Whoa!
15
00:00:36,607 --> 00:00:38,774
Do you know Mitchell at all? Modell?
16
00:00:38,776 --> 00:00:40,709
What do you mean?
17
00:00:40,711 --> 00:00:44,046
From the biggest
names in sports...
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00:00:44,048 --> 00:00:47,316
Hot dogs. Who needs a hotdog?
19
00:00:47,318 --> 00:00:49,118
You could be a lot more loud.
20
00:00:49,120 --> 00:00:50,452
You can pull out the slop.
21
00:00:50,454 --> 00:00:52,955
To the dirtiest jobs on earth...
22
00:00:52,957 --> 00:00:55,691
I was worried about losing my balance.
23
00:00:55,693 --> 00:00:57,760
Falling into that
would not have been pretty.
24
00:00:58,863 --> 00:01:01,163
Working alongside more than 200
25
00:01:01,165 --> 00:01:03,232
proud Americans with big dreams.
26
00:01:03,234 --> 00:01:05,935
- Whee...
- Whoa! Watch out.
27
00:01:05,937 --> 00:01:07,803
Push it, push it.
Keep going, keep going.
28
00:01:07,805 --> 00:01:10,005
- Whoa! Whoa, whoa, whoa!
- Unh!
29
00:01:10,007 --> 00:01:11,340
Every boss and employee
30
00:01:11,342 --> 00:01:14,343
has been affected in some way
by the experience.
31
00:01:14,345 --> 00:01:16,111
Others here in the company
have been worried about
32
00:01:16,113 --> 00:01:17,846
possibly losing their jobs.
33
00:01:17,848 --> 00:01:20,816
I really let this company down.
34
00:01:20,818 --> 00:01:22,818
I should have been able
to do a lot more.
35
00:01:22,820 --> 00:01:23,819
My mother told me flat out,
36
00:01:23,821 --> 00:01:25,621
"you will never be a good mother."
37
00:01:25,623 --> 00:01:27,523
"You will never make it in anything."
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00:01:27,525 --> 00:01:30,626
How could you take, you know, this kid,
39
00:01:30,628 --> 00:01:33,128
and throw her out in the street?
40
00:01:33,130 --> 00:01:34,229
I just don't get it.
41
00:01:34,231 --> 00:01:37,199
I just wanted to work.
I just need a job.
42
00:01:37,201 --> 00:01:38,334
I don't think I'm supposed to do this,
43
00:01:38,336 --> 00:01:42,404
but I've got something to tell you.
44
00:01:42,406 --> 00:01:43,906
My name is Sheldon Yellen.
45
00:01:43,908 --> 00:01:45,140
- No!
- And, Jen...
46
00:01:45,142 --> 00:01:46,809
You're getting that raise that you want.
47
00:01:46,811 --> 00:01:48,777
Thank you.
48
00:01:48,779 --> 00:01:51,013
Oh, my God.
49
00:01:51,015 --> 00:01:52,247
I'm gonna pay off the mortgage.
50
00:01:52,249 --> 00:01:55,284
You've taught me so much.
51
00:01:55,286 --> 00:01:56,652
There aren't words.
52
00:01:56,654 --> 00:01:59,288
I can't believe this is happening to me.
53
00:02:00,424 --> 00:02:03,158
They're giving me $20,000
54
00:02:03,160 --> 00:02:06,061
to take care of you and mom.
55
00:02:06,063 --> 00:02:10,933
And so I have on me
a check for $250,000.
56
00:02:10,935 --> 00:02:13,035
Oh, my God.
57
00:02:13,037 --> 00:02:14,103
Tonight, we will reconnect
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00:02:14,105 --> 00:02:15,904
with memorable employees
59
00:02:15,906 --> 00:02:18,007
- who will never forget the day...
- Oh, my God.
60
00:02:18,009 --> 00:02:19,274
That person they were training
61
00:02:19,276 --> 00:02:22,244
was actually their boss.
62
00:02:22,246 --> 00:02:23,812
Oh really, really?
63
00:02:23,814 --> 00:02:26,115
I want to give you a...
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00:02:26,117 --> 00:02:28,517
What happened after
the cameras stopped rolling...
65
00:02:28,519 --> 00:02:31,153
When I got in the new car,
I'm, like...
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00:02:31,155 --> 00:02:33,422
And how have their
lives changed forever?
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00:02:33,424 --> 00:02:37,526
Wow. I have a house, yes!
68
00:02:37,528 --> 00:02:39,928
I used to be the Kim
Kardashian of Boston market,
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00:02:39,930 --> 00:02:41,997
but now I'm, like, the Shirley Temple
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of unemployment.
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00:02:43,968 --> 00:02:45,634
It's like America's sweetheart.
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00:02:45,636 --> 00:02:47,302
Find out next
73
00:02:47,304 --> 00:02:51,073
on Undercover Boss: Epic Employees.
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00:02:51,152 --> 00:02:56,058
Sync and corrections by atrn97g
for www.MY-SUBS.com
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00:02:56,507 --> 00:02:58,803
Over the years,
Undercover Boss has featured
76
00:02:58,826 --> 00:03:02,294
many hard-working employees
who had big dreams...
77
00:03:02,296 --> 00:03:05,698
I am so thankful for this company,
78
00:03:05,700 --> 00:03:08,934
which allow me to survive and be happy.
79
00:03:08,936 --> 00:03:11,904
Like Igor,
a delivery man for 7-Eleven.
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00:03:11,906 --> 00:03:14,240
I came in U.S. with no English,
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00:03:14,242 --> 00:03:18,444
no knowledge of any culture,
50 bucks in my pocket.
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00:03:18,446 --> 00:03:20,212
Shortly after
his episode aired,
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00:03:20,214 --> 00:03:22,681
his dream became a reality
when he was given
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00:03:22,683 --> 00:03:24,784
his own 7-Eleven franchise.
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00:03:24,786 --> 00:03:27,720
This the grand opening
of the new 7-Eleven store.
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00:03:27,722 --> 00:03:29,522
This is my store.
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00:03:29,524 --> 00:03:30,890
Ooh.
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00:03:30,892 --> 00:03:32,525
7-Eleven!
89
00:03:32,527 --> 00:03:34,994
Another employee
who hoped for a brighter future
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00:03:34,996 --> 00:03:36,195
was Marques...
91
00:03:36,197 --> 00:03:37,663
Marques, I'm Michael.
92
00:03:37,665 --> 00:03:39,331
- How you doing? Nice to meet you.
- Nice to meet you.
93
00:03:39,333 --> 00:03:40,833
An $8 an hour
assistant manager
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00:03:40,835 --> 00:03:42,601
at Philly Pretzel.
95
00:03:42,603 --> 00:03:45,037
How many hours a week do you work here?
96
00:03:45,039 --> 00:03:46,205
- 60.
- 60?
97
00:03:46,207 --> 00:03:48,174
60. If I ever want to own my own store,
98
00:03:48,176 --> 00:03:50,309
you know, I better get used to 60s now.
99
00:03:50,311 --> 00:03:53,212
I have two daughters. They're the best.
100
00:03:53,214 --> 00:03:54,647
These girls want to be doctors, man.
101
00:03:54,649 --> 00:03:57,249
I got a lot of college to pay for, man.
102
00:03:57,251 --> 00:03:59,652
And after seeing
his dedication to his job,
103
00:03:59,654 --> 00:04:03,789
CEO Dan Dizio knew he had to
make Marques' dreams a reality.
104
00:04:03,791 --> 00:04:06,859
We have a new kiosk version
of our stores.
105
00:04:06,861 --> 00:04:09,562
I'm gonna put up the money,
and open up a business together.
106
00:04:09,564 --> 00:04:10,896
50/50 partners.
107
00:04:10,898 --> 00:04:14,266
This is... probably the best thing
108
00:04:14,268 --> 00:04:15,701
somebody ever did for me.
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00:04:15,703 --> 00:04:18,070
A few weeks after the show,
Dan Dizio, he called me up
110
00:04:18,072 --> 00:04:19,438
to talk to me about the kiosk.
111
00:04:19,440 --> 00:04:21,173
He said he may have something
a little better for me.
112
00:04:21,175 --> 00:04:22,808
He said he had a struggling store,
113
00:04:22,810 --> 00:04:26,178
and he was willing to make me
100% owner of that store.
114
00:04:26,180 --> 00:04:28,614
Of course, I agreed, and here I am now
115
00:04:28,616 --> 00:04:30,349
in my own store.
116
00:04:33,253 --> 00:04:34,753
I am here every day.
117
00:04:34,755 --> 00:04:36,355
I have deliveries seven days a week.
118
00:04:36,357 --> 00:04:38,157
- Got your pretzels...
- Thank you.
119
00:04:38,159 --> 00:04:39,625
And I brought you some
mustards and stuff as well.
120
00:04:39,627 --> 00:04:42,595
I still bake, I still twist,
I still wake up early.
121
00:04:42,597 --> 00:04:44,029
You're welcome. Thank you.
122
00:04:44,031 --> 00:04:46,398
It just added responsibilities,
of course,
123
00:04:46,400 --> 00:04:47,933
but I also get more out of it,
124
00:04:47,935 --> 00:04:49,368
and it's more personal to me.
125
00:04:49,370 --> 00:04:51,704
I mean, it's mine... it's wonderful.
126
00:04:51,706 --> 00:04:53,606
Thank you very much.
Have a good weekend.
127
00:04:56,776 --> 00:04:58,410
Does anybody know where
I can find the boss?
128
00:04:58,412 --> 00:05:00,846
- Hey!
- What's up, buddy?
129
00:05:00,848 --> 00:05:02,781
- How are you?
- Good. How's life, man?
130
00:05:02,783 --> 00:05:04,583
- Oh, good, man. Good.
- It's great to see you, man.
131
00:05:04,585 --> 00:05:06,986
- You look good.
- Thank you. Thank you.
132
00:05:06,988 --> 00:05:08,687
You changed my life for the better.
133
00:05:08,689 --> 00:05:11,223
Well, you've changed mine,
believe me when I tell you, man.
134
00:05:11,225 --> 00:05:13,425
Really. My outlook on life
has been changed from you.
135
00:05:13,427 --> 00:05:14,994
I knew you were going
to do good down here,
136
00:05:14,996 --> 00:05:16,829
but I never expected you to do...
137
00:05:16,831 --> 00:05:19,298
and I don't even know if you
know how well the numbers are.
138
00:05:19,300 --> 00:05:21,534
I mean, since you took over,
it's up 80%.
139
00:05:21,536 --> 00:05:22,668
- 80%?
- 80%.
140
00:05:22,670 --> 00:05:23,869
- So I mean, in essence...
- Oh, wow.
141
00:05:23,871 --> 00:05:25,604
You've doubled the sales of this store
142
00:05:25,606 --> 00:05:26,605
since you took over.
143
00:05:26,607 --> 00:05:28,474
So we never could have imagined
144
00:05:28,476 --> 00:05:30,276
that it was gonna be that good.
145
00:05:30,278 --> 00:05:31,610
He's done a phenomenal job.
146
00:05:31,612 --> 00:05:33,679
We can't believe
what he's done with this store
147
00:05:33,681 --> 00:05:34,914
in a short period of time.
148
00:05:34,916 --> 00:05:36,649
He's up more than anybody
149
00:05:36,651 --> 00:05:38,284
in our whole franchise system.
150
00:05:38,286 --> 00:05:41,020
He's up almost 80%
since he's taken the store over.
151
00:05:41,022 --> 00:05:42,855
So he's doubled the sales at this store.
152
00:05:42,857 --> 00:05:45,224
When I first met you,
you kind of threw me off.
153
00:05:45,226 --> 00:05:46,358
You didn't know how to twist.
154
00:05:46,360 --> 00:05:48,260
Just grab the tips. You just try to
155
00:05:48,262 --> 00:05:50,262
spin it around two times.
156
00:05:50,264 --> 00:05:52,031
- Are these good enough?
- No, they're not.
157
00:05:52,033 --> 00:05:53,966
I am definitely trying
to throw Marques off.
158
00:05:53,968 --> 00:05:56,201
I've twisted millions
of pretzels in my day.
159
00:05:56,203 --> 00:05:57,670
I know you've twisted
thousands of pretzels.
160
00:05:57,672 --> 00:05:59,738
- Right.
- Wanna race?
161
00:05:59,740 --> 00:06:01,373
- Let's go.
- Let's do it.
162
00:06:01,375 --> 00:06:03,075
- Set it up.
- All right.
163
00:06:03,077 --> 00:06:05,344
First one to 40 pretzels.
Good-looking pretzels.
164
00:06:05,346 --> 00:06:07,513
All right, first one to 40.
I'm gonna win.
165
00:06:07,515 --> 00:06:09,315
Getting a little cocky now, huh?
166
00:06:09,317 --> 00:06:10,783
- Confident.
- All right, you ready?
167
00:06:10,785 --> 00:06:12,251
- Yes, sir.
- Go.
168
00:06:14,988 --> 00:06:16,488
Oh, you stole that one from me.
169
00:06:16,490 --> 00:06:19,224
I'm gonna steal 'em all.
170
00:06:29,603 --> 00:06:30,836
They ain't going out like that.
171
00:06:30,838 --> 00:06:33,105
Oh, no.
172
00:06:34,507 --> 00:06:36,375
Final one. There it is!
173
00:06:36,377 --> 00:06:38,243
Hey, hey, hey,
wait a minute, wait a minute...
174
00:06:38,245 --> 00:06:39,612
Look at 'em. They look pretty good.
175
00:06:39,614 --> 00:06:41,780
- This one's not thumbed.
- Come on.
176
00:06:43,150 --> 00:06:44,717
- You got it.
- Good job, buddy.
177
00:06:44,719 --> 00:06:46,352
- Thanks.
- Hi, daddy.
178
00:06:46,354 --> 00:06:49,021
Baby! Come say hi to Dan.
179
00:06:49,023 --> 00:06:50,255
- You remember Dan?
- Hello.
180
00:06:50,257 --> 00:06:52,191
When I was on Undercover Boss before,
181
00:06:52,193 --> 00:06:55,694
Dan gave me $5,000
for each of my daughters
182
00:06:55,696 --> 00:06:56,862
to open college accounts.
183
00:06:56,864 --> 00:06:58,964
I had a financial advisor come
and open it up,
184
00:06:58,966 --> 00:07:01,767
and now we're just trying
to make those accounts grow.
185
00:07:01,769 --> 00:07:04,403
- Daddy does a good job, huh?
- Yes.
186
00:07:04,405 --> 00:07:06,005
Oh, you guys are adorable.
187
00:07:06,007 --> 00:07:07,139
I can take care of my daughters
188
00:07:07,141 --> 00:07:08,540
much better now.
189
00:07:08,542 --> 00:07:10,676
Before, you know,
I was nickel and diming.
190
00:07:10,678 --> 00:07:12,811
And before means sometimes
I couldn't get school pictures,
191
00:07:12,813 --> 00:07:15,047
or send them on, you know,
the class trips.
192
00:07:15,049 --> 00:07:16,315
You're not getting sick or pretzels?
193
00:07:16,317 --> 00:07:18,651
No?
194
00:07:18,653 --> 00:07:20,352
Now they can do those things.
195
00:07:20,354 --> 00:07:21,987
I can take them somewhere
and actually have
196
00:07:21,989 --> 00:07:25,224
the time and the money to go
and actually enjoy them.
197
00:07:25,226 --> 00:07:27,526
They even got cuter since
the last time I saw them.
198
00:07:28,696 --> 00:07:29,895
The store, for me, means,
199
00:07:29,897 --> 00:07:31,563
like, endless possibilities.
200
00:07:31,565 --> 00:07:33,599
You know what I mean?
It's my daughters' future.
201
00:07:33,601 --> 00:07:34,967
It's my future.
202
00:07:34,969 --> 00:07:36,635
- I'm so proud of you.
- It's good to see you, Dan.
203
00:07:36,637 --> 00:07:37,870
Thank you very much.
204
00:07:37,872 --> 00:07:41,473
Undercover Boss and Dan
changed my life forever.
205
00:07:41,475 --> 00:07:43,676
My family thanks Dan, my daughters.
206
00:07:43,678 --> 00:07:44,977
I couldn't be more thankful.
207
00:07:44,979 --> 00:07:48,781
- Have a good one, Dan.
- Okay.
208
00:07:50,850 --> 00:07:53,285
Not all employees
impress the boss enough
209
00:07:53,287 --> 00:07:55,120
to get their own franchise.
210
00:07:55,122 --> 00:07:58,123
Some employees fell short,
like Ronnie...
211
00:07:58,125 --> 00:07:59,925
Hello. Welcome to Boston Market.
212
00:07:59,927 --> 00:08:02,461
Shift supervisor
at Boston Market...
213
00:08:02,463 --> 00:08:03,862
- I'm Ronnie.
- Hi.
214
00:08:03,864 --> 00:08:05,164
So we're gonna be working
together today, yeah?
215
00:08:05,166 --> 00:08:06,565
Yeah.
216
00:08:06,567 --> 00:08:09,007
Who stunned the boss
with his opinion of customers.
217
00:08:12,639 --> 00:08:14,139
Because none of them know
what they want,
218
00:08:14,141 --> 00:08:16,408
and they, like, literally can't talk.
219
00:08:16,410 --> 00:08:19,144
So you just kind of have
to deal with it.
220
00:08:31,591 --> 00:08:33,592
Well...
221
00:08:35,929 --> 00:08:37,963
His outrageous behavior
222
00:08:37,965 --> 00:08:40,365
led the boss to blow her cover.
223
00:08:40,367 --> 00:08:42,601
So, Ronnie, I wanted
to re-introduce myself to you.
224
00:08:42,603 --> 00:08:44,536
- I'm not actually Rachel.
- Who are you?
225
00:08:44,538 --> 00:08:46,004
My name is Sara Bittorf,
226
00:08:46,006 --> 00:08:47,940
and I am the Chief Brand Officer
of Boston Market.
227
00:08:47,942 --> 00:08:50,709
- No.
- And you're on Undercover Boss.
228
00:08:50,711 --> 00:08:52,678
Oh, my God.
229
00:08:52,680 --> 00:08:53,746
Really?
230
00:08:53,748 --> 00:08:55,547
- Yes.
- You got me.
231
00:08:55,549 --> 00:08:56,949
- I did get you.
- Ooh.
232
00:08:56,951 --> 00:08:59,518
I got you saying a bunch
of things about our customers...
233
00:08:59,520 --> 00:09:02,054
- I did.
- That are really not very nice.
234
00:09:02,056 --> 00:09:04,757
She had no choice
but to fire him.
235
00:09:04,759 --> 00:09:06,992
I'm angry and I'm heartbroken
236
00:09:06,994 --> 00:09:09,161
and I'm disappointed.
237
00:09:09,163 --> 00:09:11,296
I don't know if this is
the business for you.
238
00:09:11,298 --> 00:09:14,533
Oh, my God.
239
00:09:14,535 --> 00:09:16,769
So... so go home.
240
00:09:16,771 --> 00:09:18,370
That's it? That's all?
241
00:09:20,306 --> 00:09:23,509
After we shot the show,
like, that day, I went home.
242
00:09:23,511 --> 00:09:24,877
You know, I talked to my mom about it.
243
00:09:24,879 --> 00:09:26,278
I couldn't talk to anybody else.
244
00:09:26,280 --> 00:09:29,348
And I sat on the couch
in my living room,
245
00:09:29,350 --> 00:09:31,416
and I watched TV for,
like, a week straight,
246
00:09:31,418 --> 00:09:34,052
just eating ice cream, being depressed.
247
00:09:34,054 --> 00:09:36,088
I gained so much weight.
248
00:09:36,090 --> 00:09:37,956
No, I mean, the show is funny.
249
00:09:37,958 --> 00:09:39,224
You know, my friends came over.
250
00:09:39,226 --> 00:09:41,460
We'd hang out.
I just, you know, did whatever.
251
00:09:41,462 --> 00:09:42,561
I thought it was hysterical.
252
00:09:42,563 --> 00:09:43,796
I only saw it once,
253
00:09:43,798 --> 00:09:45,898
and I was laughing the whole time.
254
00:09:45,900 --> 00:09:48,367
My life now, like,
I'm just full-time student
255
00:09:48,369 --> 00:09:49,468
looking for jobs.
256
00:09:49,470 --> 00:09:50,936
I haven't worked since then.
257
00:09:50,938 --> 00:09:54,573
I can't find work anywhere.
I don't know why.
258
00:09:54,575 --> 00:09:56,842
I used to be the diva...
259
00:09:56,844 --> 00:09:59,378
I used to be the Kim Kardashian
of Boston Market,
260
00:09:59,380 --> 00:10:01,213
but now I'm, like, the Shirley Temple
261
00:10:01,215 --> 00:10:02,447
of unemployment...
262
00:10:02,449 --> 00:10:05,350
Just like America's sweetheart.
263
00:10:05,352 --> 00:10:08,887
I saw, like, online
how people were just, like,
264
00:10:08,889 --> 00:10:10,522
"oh, this doesn't actually happen."
265
00:10:10,524 --> 00:10:12,224
"This never happens behind the scenes."
266
00:10:12,226 --> 00:10:14,293
No, this happens all the time.
267
00:10:14,295 --> 00:10:16,361
America, like, really polarized itself.
268
00:10:16,363 --> 00:10:18,797
Like, half of America really
liked me and agreed with me,
269
00:10:18,799 --> 00:10:20,465
and half of America really hated me.
270
00:10:20,467 --> 00:10:21,800
People got pretty mean.
271
00:10:21,802 --> 00:10:22,935
They were meaner than I was on the show.
272
00:10:22,937 --> 00:10:24,636
They were.
About the whole gay thing too.
273
00:10:24,638 --> 00:10:25,904
Yeah, yeah.
274
00:10:25,906 --> 00:10:27,940
You were catching
a whole bunch of flak for that.
275
00:10:27,942 --> 00:10:30,008
I'm not gay.
276
00:10:30,010 --> 00:10:34,546
I got a lot of comments about
being a homosexual on the show.
277
00:10:34,548 --> 00:10:36,815
I'm not, I'm not. I have my girlfriend.
278
00:10:36,817 --> 00:10:38,817
We've been together over a year.
279
00:10:38,819 --> 00:10:42,321
She's pretty sweet. I like her a lot.
280
00:10:42,323 --> 00:10:43,922
Everybody wants honesty,
and then when they get it,
281
00:10:43,924 --> 00:10:46,024
they want to cry.
282
00:10:46,026 --> 00:10:47,759
I do feel like a martyr
in a little bit of a way,
283
00:10:47,761 --> 00:10:49,828
'cause, you know, I'm sure
everyone feels the same way,
284
00:10:49,830 --> 00:10:52,464
or has felt the same way
at some point in their career.
285
00:10:52,466 --> 00:10:55,200
And, like, no one's gotten
the opportunity to say it,
286
00:10:55,202 --> 00:10:56,668
like, to someone that matters.
287
00:10:56,670 --> 00:10:58,637
And I said it to America.
288
00:10:58,639 --> 00:11:00,639
America is a pretty big deal, I guess.
289
00:11:00,641 --> 00:11:03,141
I said my piece,
and it got me in trouble.
290
00:11:03,143 --> 00:11:04,276
The mouth got me in trouble.
291
00:11:04,278 --> 00:11:07,212
Now I know what not to say on TV.
292
00:11:07,214 --> 00:11:08,313
I do regret what I said.
293
00:11:08,315 --> 00:11:10,482
I do regret how mean I was.
294
00:11:10,484 --> 00:11:13,051
And I've learned that being a diva
295
00:11:13,053 --> 00:11:15,787
isn't all what it cracks up to be.
296
00:11:15,789 --> 00:11:17,756
You're just a beautiful Southern belle.
297
00:11:17,758 --> 00:11:19,057
That's all you are.
298
00:11:19,059 --> 00:11:21,593
I'm a beautiful Southern peach.
299
00:11:21,595 --> 00:11:23,362
I'm looking for a job if anybody is...
300
00:11:23,364 --> 00:11:24,696
like, if anybody's hiring,
301
00:11:24,698 --> 00:11:27,432
and they want this pretty face
at the register.
302
00:11:27,434 --> 00:11:30,435
I'm totally down. Totally down.
303
00:11:32,005 --> 00:11:33,672
I want her to have
the surgery right away.
304
00:11:33,674 --> 00:11:35,107
I'm gonna pay for it all right now.
305
00:11:35,109 --> 00:11:36,808
He just paid off our mortgage.
306
00:11:36,810 --> 00:11:39,811
How have some
of the most epic employees
307
00:11:39,813 --> 00:11:40,946
handled the biggest rewards?
308
00:11:40,948 --> 00:11:44,917
- I have a house. Yes!
- And later...
309
00:11:44,919 --> 00:11:46,218
I don't know what to do.
With some people,
310
00:11:46,220 --> 00:11:47,853
I just want to punch 'em
in the face sometimes.
311
00:11:47,855 --> 00:11:49,154
Whoo, doggy!
312
00:11:49,156 --> 00:11:51,690
We catch up with
the most outrageous employee
313
00:11:51,692 --> 00:11:53,525
in Undercover Boss history.
314
00:11:53,527 --> 00:11:55,961
I'm king ding-a-ling
around this biyatch.
315
00:12:05,497 --> 00:12:06,664
- Welcome.
- Dick Williams.
316
00:12:06,666 --> 00:12:07,631
Dick Williams, nice to meet you.
317
00:12:07,633 --> 00:12:09,256
- I'm Savannah.
- Hi, Savannah.
318
00:12:09,280 --> 00:12:11,315
Over the years,
bosses who have gone undercover
319
00:12:11,339 --> 00:12:13,357
have met employees that struggled.
320
00:12:13,381 --> 00:12:16,316
It's gonna be all right now.
I definitely can feel your pain.
321
00:12:16,318 --> 00:12:20,487
And many CEOs
have found ways to help.
322
00:12:20,489 --> 00:12:26,698
I'm gonna make you one
of our Baja Fresh franchises.
323
00:12:26,730 --> 00:12:28,463
I'm sending you to Australia.
324
00:12:30,233 --> 00:12:32,667
I'd like to give you
an additional $15,000
325
00:12:32,669 --> 00:12:34,569
bonus check for you...
326
00:12:34,571 --> 00:12:35,737
Get out of here.
327
00:12:35,739 --> 00:12:38,039
To do with whatever you'd like.
328
00:12:38,041 --> 00:12:41,576
One employee whose life has
been transformed dramatically
329
00:12:41,578 --> 00:12:44,612
is Angel, who is an associate
in the apparel department
330
00:12:44,614 --> 00:12:45,747
at Modell's Sporting Goods.
331
00:12:45,749 --> 00:12:47,749
Hi, nice to meet you. I'm Angel.
332
00:12:47,751 --> 00:12:48,916
Brian said I'm working with you today.
333
00:12:48,918 --> 00:12:50,685
Yes, you are working with me today.
334
00:12:50,687 --> 00:12:52,754
When her CEO went undercover
335
00:12:52,756 --> 00:12:55,556
and discovered that one
of his most dedicated employees
336
00:12:55,558 --> 00:12:57,358
was struggling
to keep her family afloat,
337
00:12:57,360 --> 00:12:59,160
he was heartbroken.
338
00:12:59,162 --> 00:13:01,095
You know, we've been homeless
for a long time.
339
00:13:01,097 --> 00:13:02,764
We live in a shelter now.
340
00:13:02,766 --> 00:13:05,166
You live in a shel...
what kind of a shelter?
341
00:13:05,168 --> 00:13:06,634
It's a homeless shelter.
342
00:13:06,636 --> 00:13:09,070
Been there for about,
like, two years now.
343
00:13:09,072 --> 00:13:10,638
It doesn't matter, though. Don't...
344
00:13:10,640 --> 00:13:12,040
I don't want you to feel sad
for me or anything.
345
00:13:12,042 --> 00:13:15,043
What I want you to know is
that things get better.
346
00:13:15,045 --> 00:13:16,678
As long as you push and push...
347
00:13:16,680 --> 00:13:20,114
Things are gonna get better.
348
00:13:20,116 --> 00:13:23,318
Mitchell Modell was so touched,
349
00:13:23,320 --> 00:13:25,353
he knew he had to step in
and do something
350
00:13:25,355 --> 00:13:27,455
to change Angel's life forever.
351
00:13:27,457 --> 00:13:29,290
I think about that homeless shelter,
352
00:13:29,292 --> 00:13:32,427
where you go home every night,
353
00:13:32,429 --> 00:13:35,430
since I left you.
354
00:13:35,432 --> 00:13:39,133
It kills me to see
that you're still there.
355
00:13:39,135 --> 00:13:41,069
- So I have a check for you...
- What?
356
00:13:41,071 --> 00:13:43,571
Because I want you to move
out of there immediately,
357
00:13:43,573 --> 00:13:45,606
- like tonight.
- What?
358
00:13:45,608 --> 00:13:49,477
No! You cannot be serious.
359
00:13:49,479 --> 00:13:52,080
I'm serious, and so I have on me
360
00:13:52,082 --> 00:13:55,550
a check for $250,000.
361
00:13:55,552 --> 00:13:58,486
Oh, my God. No.
362
00:13:58,488 --> 00:14:01,122
No. Oh, my God!
363
00:14:01,124 --> 00:14:03,091
Oh, my goodness, no.
364
00:14:03,093 --> 00:14:05,727
Angel, are you okay?
365
00:14:05,729 --> 00:14:07,495
After being on Undercover Boss,
366
00:14:07,497 --> 00:14:10,198
my life has changed dramatically.
367
00:14:10,200 --> 00:14:14,135
It's... it's a blessing. Oh, my goodness.
368
00:14:14,137 --> 00:14:17,705
The impact that Mitchell
has had on our lives
369
00:14:17,707 --> 00:14:19,040
is undescribable.
370
00:14:19,042 --> 00:14:21,242
We just moved out of the shelter.
371
00:14:21,244 --> 00:14:22,710
We're in our new four-bedroom home.
372
00:14:22,712 --> 00:14:26,280
We're looking forward
to getting our new furniture,
373
00:14:26,282 --> 00:14:27,482
and just maintaining it.
374
00:14:27,484 --> 00:14:29,784
Wow! You like it, right?
375
00:14:29,786 --> 00:14:31,819
Come on, go find your rooms.
376
00:14:33,390 --> 00:14:37,191
Just to have my own keys,
you know, I'm so excited.
377
00:14:38,895 --> 00:14:43,097
I have a house. Yes!
378
00:14:43,099 --> 00:14:45,366
Which one do you like?
379
00:14:45,368 --> 00:14:46,667
You like that one?
380
00:14:46,669 --> 00:14:49,370
Before the show, my job title was
381
00:14:49,372 --> 00:14:51,072
apparel department associate,
382
00:14:51,074 --> 00:14:55,109
and after the show,
I was assistant manager.
383
00:14:55,111 --> 00:14:57,478
So...
384
00:14:57,480 --> 00:14:58,713
It's wonderful.
385
00:14:58,715 --> 00:15:01,382
It requires a lot more responsibility,
386
00:15:01,384 --> 00:15:02,884
and I love it.
387
00:15:02,886 --> 00:15:05,153
You like it? Good house, huh?
388
00:15:05,155 --> 00:15:06,854
I want to keep moving forward
and moving up.
389
00:15:06,856 --> 00:15:09,490
You know, I want to be
a district manager,
390
00:15:09,492 --> 00:15:11,092
so you know, I want to learn everything
391
00:15:11,094 --> 00:15:12,260
that there is to learn.
392
00:15:12,262 --> 00:15:13,494
I want to make sure that we're living up
393
00:15:13,496 --> 00:15:15,663
to the platinum Modell standards,
394
00:15:15,665 --> 00:15:17,465
and I want to keep moving on up.
395
00:15:23,406 --> 00:15:25,840
Aah!
396
00:15:25,842 --> 00:15:28,376
Mitchell!
397
00:15:28,378 --> 00:15:31,746
Oh, my gosh!
398
00:15:31,748 --> 00:15:35,650
Oh, my gosh, Mitchell, look at you!
399
00:15:35,652 --> 00:15:38,719
- Wow!
- You like that?
400
00:15:38,721 --> 00:15:40,388
- I love it.
- This is for you.
401
00:15:40,390 --> 00:15:41,589
- Congratulations.
- Thank you. Thank you.
402
00:15:41,591 --> 00:15:45,092
Come here.
403
00:15:45,094 --> 00:15:46,360
You look wonderful.
404
00:15:46,362 --> 00:15:48,629
- I feel great.
- I know. Oh, my goodness!
405
00:15:48,631 --> 00:15:51,899
Fabulous. Yes.
406
00:15:51,901 --> 00:15:53,801
Come on, show me around.
You gotta show me around.
407
00:15:53,803 --> 00:15:54,869
Yeah, I'm gonna show you around.
408
00:15:54,871 --> 00:15:56,237
- How have you been?
- Fantastic.
409
00:15:56,239 --> 00:15:57,305
Great.
410
00:15:57,307 --> 00:15:59,574
This home, our home...
411
00:15:59,576 --> 00:16:01,142
It feels like...
412
00:16:01,144 --> 00:16:04,078
Just stability, you know, and peace.
413
00:16:04,080 --> 00:16:07,348
Look at the house! Look!
414
00:16:07,350 --> 00:16:09,517
Oh, my God, this is great.
415
00:16:09,519 --> 00:16:11,419
- Yeah.
- I love the smell
416
00:16:11,421 --> 00:16:13,254
of the fresh paint.
417
00:16:13,256 --> 00:16:15,056
It's, like, amazing, just...
418
00:16:15,058 --> 00:16:18,292
it's still sinking in
that I'm a homeowner.
419
00:16:18,294 --> 00:16:19,827
- That's Israel.
- Hi.
420
00:16:19,829 --> 00:16:23,598
Oh, gosh, how you doing? How you doing?
421
00:16:23,600 --> 00:16:25,566
When people say it to me,
I'm like, "oh, am I?"
422
00:16:25,568 --> 00:16:29,003
"Oh, yeah, I am a homeowner."
Right? It's amazing.
423
00:16:29,005 --> 00:16:30,972
Hey, Tony, how you doing?
424
00:16:30,974 --> 00:16:33,808
- What's going on? Hey.
- Congratulations.
425
00:16:33,810 --> 00:16:35,443
What we got cooking over here?
426
00:16:35,445 --> 00:16:37,812
I'm about to make some
baked macaroni and cheese.
427
00:16:37,814 --> 00:16:40,915
It's a feeling, you know, that
I haven't had in a long time.
428
00:16:40,917 --> 00:16:43,518
So it feels really good.
429
00:16:43,520 --> 00:16:46,387
- This is destiny Angel.
- Hi, Angel, how you doing?
430
00:16:46,389 --> 00:16:48,523
How are you?
431
00:16:48,525 --> 00:16:49,757
Are you gonna show me your room?
432
00:16:49,759 --> 00:16:50,791
Hi.
433
00:16:50,793 --> 00:16:53,394
Come on, I want to see your room.
434
00:16:53,396 --> 00:16:56,531
It is such a privilege to have
Angel as part of my life,
435
00:16:56,533 --> 00:16:58,432
and have her family part of my life.
436
00:16:58,434 --> 00:16:59,734
So you like the house, Mitchell?
437
00:16:59,736 --> 00:17:02,036
Love it. It's so warm. It's so homey.
438
00:17:02,038 --> 00:17:03,237
- Yeah.
- Yeah, it is.
439
00:17:03,239 --> 00:17:06,274
It means the world to me
to be able to help
440
00:17:06,276 --> 00:17:08,042
someone who's so caring.
441
00:17:08,044 --> 00:17:10,344
How much do you love calling this home?
442
00:17:10,346 --> 00:17:13,381
I love this home.
443
00:17:13,383 --> 00:17:16,918
It's... it really seems like
a dream to me.
444
00:17:16,920 --> 00:17:19,453
You know, like I'm really not living it.
445
00:17:19,455 --> 00:17:21,789
Because I just can't believe
that anyone would
446
00:17:21,791 --> 00:17:23,291
do something like that for me.
447
00:17:23,293 --> 00:17:26,394
So it's kind of unreal.
448
00:17:26,396 --> 00:17:27,695
And how are you feeling?
449
00:17:27,697 --> 00:17:29,830
I see we've got a little...
450
00:17:29,832 --> 00:17:31,165
Huh?
451
00:17:31,167 --> 00:17:32,466
Yeah.
452
00:17:32,468 --> 00:17:34,001
A new little addition to the family.
453
00:17:34,003 --> 00:17:36,537
I feel like... I feel uplifted.
454
00:17:36,539 --> 00:17:39,173
You know, like I could just...
I could do anything.
455
00:17:39,175 --> 00:17:41,475
You know that I'm saying? It's just like
456
00:17:41,477 --> 00:17:43,811
I thank God that you came into my life.
457
00:17:43,813 --> 00:17:46,213
- Things happen for a reason.
- They do.
458
00:17:46,215 --> 00:17:50,117
You have no idea the impact
that you've had on our lives.
459
00:17:50,119 --> 00:17:54,055
Mitchell, you're wonderful. Thank you.
460
00:17:54,057 --> 00:17:56,524
Thank you so much. I love you.
461
00:17:56,526 --> 00:17:58,426
Thank you, Mitchell.
462
00:17:58,428 --> 00:17:59,961
I can't wait to decorate this house.
463
00:17:59,963 --> 00:18:01,529
I can't wait. You gonna invite me back
464
00:18:01,531 --> 00:18:03,364
- again, I'm sure, right?
- I am. I am.
465
00:18:03,366 --> 00:18:06,667
I just want everyone to know, you know...
466
00:18:06,669 --> 00:18:08,536
I want Mitchell to know, really,
467
00:18:08,538 --> 00:18:12,073
how grateful and thankful I am.
All right.
468
00:18:12,075 --> 00:18:14,942
And I got one thing that
I want to do before I leave.
469
00:18:14,944 --> 00:18:17,778
What are you doing, Mitchell?
470
00:18:17,780 --> 00:18:21,582
I want to make sure
that all five of you get
471
00:18:21,584 --> 00:18:23,951
a great night's sleep.
472
00:18:23,953 --> 00:18:26,253
Oh, my goodness, Mitchell.
473
00:18:26,255 --> 00:18:29,557
So we have brand-new beds and mattresses
474
00:18:29,559 --> 00:18:32,360
for each and every one of you
to make sure
475
00:18:32,362 --> 00:18:34,762
you're gonna be so cozy
when you sleep here tonight.
476
00:18:34,764 --> 00:18:37,031
- Thank you so much.
- Oh, my goodness, Mitchell.
477
00:18:37,033 --> 00:18:38,399
- You're so great to us.
- Thank you.
478
00:18:38,401 --> 00:18:41,769
Thank you so much.
479
00:18:41,771 --> 00:18:44,872
Wow. Look.
480
00:18:44,874 --> 00:18:46,774
I feel really good about our future.
481
00:18:46,776 --> 00:18:48,175
Get a great night's sleep.
482
00:18:48,177 --> 00:18:49,977
Endless possibilities for me.
483
00:18:49,979 --> 00:18:51,078
- Take care.
- Thank you, Mitchell. Bye.
484
00:18:51,080 --> 00:18:52,913
Bye bye. Bye-bye, guys.
485
00:18:52,915 --> 00:18:55,082
For everyone out there who's watching,
486
00:18:55,084 --> 00:18:59,387
I just want them to know
that this is you, you know?
487
00:18:59,389 --> 00:19:00,988
All right, now fold this part back.
488
00:19:00,990 --> 00:19:04,959
Just know that it's gonna get better...
489
00:19:04,961 --> 00:19:08,429
And that I'm praying for you.
490
00:19:09,831 --> 00:19:12,500
Another employee
with serious housing issues
491
00:19:12,502 --> 00:19:14,869
was Randy, a maintenance technician
492
00:19:14,871 --> 00:19:18,839
at Diamond Resorts International
in Sedona, Arizona.
493
00:19:18,841 --> 00:19:20,241
- Are you Randy?
- Yeah, I'm Randy.
494
00:19:20,243 --> 00:19:21,642
- Hey, Jack. What's going on?
- How you doing, buddy?
495
00:19:21,644 --> 00:19:24,445
When he shared that
his finances were in ruins,
496
00:19:24,447 --> 00:19:27,415
it had an instant effect on the boss.
497
00:19:27,417 --> 00:19:28,683
I had a business in Flagstaff.
498
00:19:28,685 --> 00:19:30,751
Young couple came in and were looking
499
00:19:30,753 --> 00:19:32,853
for a business to get into,
and so we sold it.
500
00:19:32,855 --> 00:19:34,288
Oh, that's great.
501
00:19:34,290 --> 00:19:36,190
And then they just filed bankruptcy.
502
00:19:36,192 --> 00:19:37,591
Oh, my God. So you're left with...
503
00:19:37,593 --> 00:19:39,894
- So...
- How much do they owe you?
504
00:19:39,896 --> 00:19:42,930
Uh, about 240,000.
505
00:19:42,932 --> 00:19:44,865
And the boss knew he had to help
506
00:19:44,867 --> 00:19:47,735
this dedicated employee save his home.
507
00:19:47,737 --> 00:19:49,270
- You have a mortgage?
- We do have a mortgage.
508
00:19:49,272 --> 00:19:50,371
What's your mortgage?
509
00:19:50,373 --> 00:19:50,873
Um...
510
00:19:54,577 --> 00:19:57,111
About 150,000, probably.
511
00:19:57,113 --> 00:19:59,647
- $150,000?
- Yeah.
512
00:19:59,649 --> 00:20:01,015
I'm gonna pay off the mortgage.
513
00:20:01,017 --> 00:20:02,783
Oh...
514
00:20:02,785 --> 00:20:06,153
You've taught me so much.
515
00:20:06,155 --> 00:20:08,789
And I'm gonna give you $50,000 in cash.
516
00:20:10,525 --> 00:20:12,993
It changed everything in an instant,
517
00:20:12,995 --> 00:20:14,328
and a burden was lifted.
518
00:20:14,330 --> 00:20:16,397
He's paying off our mortgage.
519
00:20:16,399 --> 00:20:20,201
He's giving us $50,000 cash.
520
00:20:20,203 --> 00:20:22,870
I wanted to give him
a hug through the phone.
521
00:20:22,872 --> 00:20:24,605
How could somebody be that generous?
522
00:20:24,607 --> 00:20:27,708
This is not $100 somebody lends you.
523
00:20:27,710 --> 00:20:31,312
This is paying off your house.
524
00:20:33,448 --> 00:20:36,717
Because Stephen had
given us that $50,000,
525
00:20:36,719 --> 00:20:38,285
I was able to get a new start
526
00:20:38,287 --> 00:20:40,721
on the side business that
we have teaching scuba diving.
527
00:20:43,126 --> 00:20:45,092
I'm a master scuba diver trainer.
528
00:20:45,094 --> 00:20:47,928
I teach at a couple of universities.
529
00:20:49,164 --> 00:20:50,865
How many we got, buddy?
530
00:20:50,867 --> 00:20:53,000
- That's two, four, six...
- 15?
531
00:20:53,002 --> 00:20:55,035
That is my passion,
532
00:20:55,037 --> 00:20:56,337
and I was so excited about that.
533
00:20:56,339 --> 00:20:58,906
I was able to buy a few more tanks,
534
00:20:58,908 --> 00:21:02,843
able to buy a used air compressor.
535
00:21:02,845 --> 00:21:05,279
It helped out so much
with that part of it.
536
00:21:05,281 --> 00:21:07,114
Thanks for coming down and helping.
537
00:21:07,116 --> 00:21:08,582
Yeah, no problem.
538
00:21:24,933 --> 00:21:27,067
- Oh, my gosh.
- How you doing, pal?
539
00:21:27,069 --> 00:21:31,906
Look at you. I am doing good, my friend.
540
00:21:31,908 --> 00:21:33,908
I have to tell you real quick,
for a long time,
541
00:21:33,910 --> 00:21:37,378
Deb would get online
and check the mortgage.
542
00:21:37,380 --> 00:21:39,580
And she said, "how are we gonna
make it this month?"
543
00:21:39,582 --> 00:21:41,782
"Because it hasn't been paid yet."
544
00:21:41,784 --> 00:21:44,752
And one day she called me,
and she says, "it's zero!"
545
00:21:44,754 --> 00:21:47,888
And she started crying.
And I printed it off-
546
00:21:47,890 --> 00:21:50,057
the statement that said
it was a zero balance.
547
00:21:50,059 --> 00:21:52,593
Zero balance on there.
Oh, gosh. Hallelujah.
548
00:21:52,595 --> 00:21:57,131
Stephen J. Cloobeck,
he's just a great guy.
549
00:21:57,133 --> 00:22:02,169
What he did for us, and what
he did for other folks...
550
00:22:02,171 --> 00:22:04,605
It's just amazing.
He's just an amazing man.
551
00:22:04,607 --> 00:22:05,673
Thank you so much.
552
00:22:05,675 --> 00:22:06,841
A pleasure to finally meet you.
553
00:22:06,843 --> 00:22:09,410
It's a pleasure to meet you. Thank you.
554
00:22:11,213 --> 00:22:14,081
Another employee
whose life was forever changed
555
00:22:14,083 --> 00:22:17,351
by Undercover Boss
and Stephen J. Cloobeck
556
00:22:17,353 --> 00:22:19,486
was Veronica, a spa attendant
557
00:22:19,488 --> 00:22:22,623
at Diamond Resorts International
in Los Cabos, Mexico.
558
00:22:22,625 --> 00:22:24,391
- Veronica?
- Yes.
559
00:22:24,393 --> 00:22:25,893
I'm Mark.
560
00:22:25,895 --> 00:22:26,894
After seeing her hard work
561
00:22:26,896 --> 00:22:28,829
and hearing her tragic story...
562
00:22:28,831 --> 00:22:32,766
Daniela, she's my baby girl.
563
00:22:35,303 --> 00:22:36,837
- Two hernias?
- Si.
564
00:22:36,839 --> 00:22:39,907
We need to save money for the operation.
565
00:22:39,909 --> 00:22:42,243
Is it dangerous surgery? Can she die?
566
00:22:42,245 --> 00:22:45,112
Si.We have to do the surgery on her.
567
00:22:45,114 --> 00:22:47,882
Her boss gave her
a new lease on life.
568
00:22:47,884 --> 00:22:49,149
Tell me about Daniela.
569
00:22:49,151 --> 00:22:51,218
I want her to have
her surgery right away.
570
00:22:51,220 --> 00:22:52,786
I'm gonna pay for it all right now.
571
00:22:52,788 --> 00:22:55,689
You're gonna call the doctor on Monday,
572
00:22:55,691 --> 00:22:58,859
and you're gonna go
get baby Daniela taken care of.
573
00:22:58,861 --> 00:23:01,362
'Cause I don't want you
working two jobs.
574
00:23:01,364 --> 00:23:03,597
I want you to spend
more time with Daniela.
575
00:23:06,167 --> 00:23:09,236
Daniela...
576
00:23:09,238 --> 00:23:13,173
We did the surgery six months ago.
577
00:23:13,175 --> 00:23:16,043
That day, cry, cry, and cry.
578
00:23:16,045 --> 00:23:20,648
And I... I was thinking
everything is gonna be fine,
579
00:23:20,650 --> 00:23:25,853
and two hours later, the doctor say,
580
00:23:25,855 --> 00:23:28,222
"Veronica, Daniela's lucky"
581
00:23:28,224 --> 00:23:31,292
"for doing the surgery right now."
582
00:23:31,294 --> 00:23:33,627
Now daniela is healthy,
583
00:23:33,629 --> 00:23:37,431
and we don't have to work
two jobs, just one.
584
00:23:37,433 --> 00:23:41,635
And we have enough time with Daniela.
585
00:23:41,637 --> 00:23:44,038
Enjoy her.
586
00:23:46,141 --> 00:23:50,144
We have Daniela party today.
587
00:23:50,146 --> 00:23:54,214
I'm happy with the party
because it's a fancy party
588
00:23:54,216 --> 00:23:55,683
here in Cabo Azul.
589
00:23:57,753 --> 00:23:59,119
And Daniela enjoyed the party.
590
00:24:03,758 --> 00:24:07,294
We loved the party. A fancy party.
591
00:24:08,897 --> 00:24:10,998
Ooh...
592
00:24:15,771 --> 00:24:17,972
Veronica, you're a great team member.
593
00:24:17,974 --> 00:24:19,940
- Yes.
- I'm proud of you.
594
00:24:19,942 --> 00:24:22,977
I'm gonna give you 1.3 million pesos
595
00:24:22,979 --> 00:24:24,478
to buy your new home.
596
00:24:24,480 --> 00:24:26,480
Wow.
597
00:24:26,482 --> 00:24:29,683
That is a... a lot of money.
598
00:24:29,685 --> 00:24:30,651
This is real?
599
00:24:30,653 --> 00:24:32,453
This is real.
600
00:24:32,455 --> 00:24:34,655
- You are real?
- I'm real.
601
00:24:34,657 --> 00:24:37,858
Undercover Boss changed my life.
602
00:24:37,860 --> 00:24:39,560
We have a new house.
603
00:24:39,562 --> 00:24:43,797
I'm excited because, in my last house,
604
00:24:43,799 --> 00:24:45,799
I don't have a kitchen.
605
00:24:45,801 --> 00:24:48,569
I hope you like it.
606
00:24:48,571 --> 00:24:51,305
Okay, this is the living room.
607
00:24:51,307 --> 00:24:53,374
This house is my dream house.
608
00:24:53,376 --> 00:24:54,608
I'm really, really happy.
609
00:24:54,610 --> 00:24:57,778
This is a great, great kitchen.
610
00:24:57,780 --> 00:25:00,247
I can't imagine this.
611
00:25:00,249 --> 00:25:02,282
I have a big kitchen.
612
00:25:02,284 --> 00:25:06,687
I know that I enjoy
to cook here with the family.
613
00:25:06,689 --> 00:25:11,525
My own bedroom... and air conditioners.
614
00:25:11,527 --> 00:25:15,396
I love the air conditioning
in Los Cabos.
615
00:25:15,398 --> 00:25:17,765
It's too hot in summer.
616
00:25:29,511 --> 00:25:31,078
This is just for me.
617
00:25:31,080 --> 00:25:32,880
I'm really, really happy.
618
00:25:32,882 --> 00:25:38,719
I'm really excited to take
our first hot shower here,
619
00:25:38,721 --> 00:25:43,157
because I didn't have
hot water in the other house.
620
00:25:43,159 --> 00:25:46,560
I love my house. My big house.
621
00:25:46,562 --> 00:25:50,898
Now we can enjoy a normal life.
622
00:25:50,900 --> 00:25:53,667
Today we are a happy family.
623
00:25:58,006 --> 00:25:59,773
It's not rocket science.
It's a hole puncher.
624
00:25:59,775 --> 00:26:01,108
We check in with the most
625
00:26:01,110 --> 00:26:03,310
notorious employee ever.
626
00:26:03,312 --> 00:26:05,512
I know how to grow
some really good weed,
627
00:26:05,514 --> 00:26:08,715
if you're really interested.
628
00:26:08,717 --> 00:26:11,051
- And later...
- You're taking too long, Randy.
629
00:26:11,053 --> 00:26:12,786
Taking too long!
630
00:26:12,788 --> 00:26:13,821
An update
on the first employee
631
00:26:13,823 --> 00:26:15,722
in Undercover Boss history
632
00:26:15,724 --> 00:26:18,125
- to fire a boss.
- You just don't have it.
633
00:26:27,017 --> 00:26:28,784
- Are you Leo?
- Yeah.
634
00:26:28,786 --> 00:26:30,519
Over the years
on Undercover Boss,
635
00:26:30,521 --> 00:26:32,388
there have been
many excellent employees...
636
00:26:32,390 --> 00:26:33,622
Whoo! Double.
637
00:26:33,624 --> 00:26:34,657
As you see, I like to pack it
638
00:26:34,659 --> 00:26:37,259
like you'd like to receive it.
639
00:26:37,261 --> 00:26:38,561
Some of the most
memorable ones...
640
00:26:38,563 --> 00:26:41,697
Ooh, doggy! Come on, girl.
641
00:26:41,699 --> 00:26:44,367
Are the ones
that cross the line.
642
00:26:44,369 --> 00:26:45,935
[...] Customer service.
643
00:26:45,937 --> 00:26:47,069
- [...] All that.
- Yeah.
644
00:26:47,071 --> 00:26:49,472
I know how to grow
some really good weed.
645
00:26:49,474 --> 00:26:51,807
One of the most
outrageous employees
646
00:26:51,809 --> 00:26:53,642
in the history of Undercover Boss
647
00:26:53,644 --> 00:26:56,278
was Jacqueline...
648
00:26:56,280 --> 00:26:58,948
A front-desk employee
at Retro Fitness.
649
00:26:58,950 --> 00:27:00,549
- Hey, Jacqueline. Barry.
- How are you?
650
00:27:00,551 --> 00:27:01,717
- Nice to meet you.
- Nice to meet you too.
651
00:27:01,719 --> 00:27:03,619
And when the CEO
of Retro Fitness
652
00:27:03,621 --> 00:27:07,123
went undercover, he got way more
than he bargained for.
653
00:27:07,125 --> 00:27:08,791
I don't know what to do.
With some people, I just want
654
00:27:08,793 --> 00:27:10,126
to punch 'em in the face sometimes.
655
00:27:10,128 --> 00:27:12,228
Oh, what is... that would be bad...
656
00:27:12,230 --> 00:27:14,096
No, you'll get there.
657
00:27:14,098 --> 00:27:16,365
They set me up, you know.
I go into this show
658
00:27:16,367 --> 00:27:18,434
thinking that it was actually
a turning point...
659
00:27:18,436 --> 00:27:22,038
a new show that I couldn't find
any information on online,
660
00:27:22,040 --> 00:27:24,173
which I should have, you know,
661
00:27:24,175 --> 00:27:25,541
been a little skeptical there.
662
00:27:25,543 --> 00:27:28,544
I thought that Barry was my contestant.
663
00:27:28,546 --> 00:27:32,048
And during the process,
he was moving very slow.
664
00:27:32,050 --> 00:27:34,283
You gotta pick up the pace,
dude, come on.
665
00:27:34,285 --> 00:27:36,252
He wasn't listening
to anything I was saying.
666
00:27:36,254 --> 00:27:38,521
It's super-explanatory.
Like, you would be
667
00:27:38,523 --> 00:27:42,825
literally brain dead
if you can't get it.
668
00:27:42,827 --> 00:27:44,760
Like, all I was trying to do
is help him.
669
00:27:44,762 --> 00:27:47,496
And at the time, of course,
I didn't know he was the CEO.
670
00:27:47,498 --> 00:27:50,032
It's not rocket science,
it's a hole puncher.
671
00:27:51,134 --> 00:27:52,234
Right? I know.
672
00:27:52,236 --> 00:27:55,838
Now that I know that Eric was the CEO
673
00:27:55,840 --> 00:27:57,373
and founder of Retro Fitness,
674
00:27:57,375 --> 00:28:01,444
um... I don't think I would
change anything I really said.
675
00:28:01,446 --> 00:28:03,913
I'm gonna @#$% kill him.
@#$% listen to me,
676
00:28:03,915 --> 00:28:06,015
'cause I know what I'm doing,
I know my @#$%.
677
00:28:06,017 --> 00:28:07,249
How many times do I have to tell you?
678
00:28:07,251 --> 00:28:09,718
Don't @#$% with me, dude.
679
00:28:09,720 --> 00:28:10,953
But that's just, like,
my personality anyway.
680
00:28:10,955 --> 00:28:13,489
I don't really care what people think.
681
00:28:15,525 --> 00:28:16,926
- Hi, Jackie.
- Hi, Bob.
682
00:28:16,928 --> 00:28:18,694
I think you know who this is.
683
00:28:18,696 --> 00:28:21,530
Yes, I know who it is.
684
00:28:21,532 --> 00:28:23,265
Hi, Eric.
685
00:28:23,267 --> 00:28:25,601
At the elimination round,
like, I saw Bob,
686
00:28:25,603 --> 00:28:28,104
and immediately I, like, broke down.
687
00:28:28,106 --> 00:28:29,438
And I was, like, oh, my God.
688
00:28:29,440 --> 00:28:31,707
You know, I look at Bob
as, like, a father figure.
689
00:28:31,709 --> 00:28:34,743
As soon as I saw him, tears were
just rolling down my face,
690
00:28:34,745 --> 00:28:36,679
and I was, like, oh, my God.
691
00:28:36,681 --> 00:28:37,913
You know that what...
692
00:28:37,915 --> 00:28:39,615
No, because you know me, Bob.
693
00:28:39,617 --> 00:28:42,251
Using language behind the desk...
694
00:28:42,253 --> 00:28:43,519
And do you ever see that?
695
00:28:43,521 --> 00:28:44,987
Do you ever see me do that?
696
00:28:44,989 --> 00:28:46,689
No, 'cause I don't do that!
697
00:28:46,691 --> 00:28:48,591
You did it in front
of the CEO of the company.
698
00:28:48,593 --> 00:28:50,259
But I didn't know it was him, obviously.
699
00:28:50,261 --> 00:28:52,661
I wouldn't have done that.
I wouldn't have acted that way.
700
00:28:52,663 --> 00:28:54,463
- That makes it worse.
- At that moment,
701
00:28:54,465 --> 00:28:57,466
it really did become reality for me.
702
00:28:57,468 --> 00:29:00,603
I'm disappointed, Jackie.
We have to part ways.
703
00:29:00,605 --> 00:29:05,207
I felt like he probably
didn't want to fire me.
704
00:29:05,209 --> 00:29:07,343
But from what he saw,
from what he heard,
705
00:29:07,345 --> 00:29:09,311
you know, he probably was, like,
706
00:29:09,313 --> 00:29:10,713
"this isn't the Jacqueline I know."
707
00:29:10,715 --> 00:29:14,016
Sorry. God for-@#$%-give me, seriously!
708
00:29:14,018 --> 00:29:15,351
Like, I can't even deal.
709
00:29:15,353 --> 00:29:19,255
Ma, which cup's yours?
710
00:29:19,257 --> 00:29:23,392
The one that is not on the... table.
711
00:29:23,394 --> 00:29:25,394
Okay, well, they're both on the counter.
712
00:29:25,396 --> 00:29:28,564
This is my home. I live with my parents.
713
00:29:28,566 --> 00:29:31,066
After the show,
I concentrated on school.
714
00:29:31,068 --> 00:29:33,102
I'm a family and child studies major,
715
00:29:33,104 --> 00:29:34,537
and I love it.
716
00:29:34,539 --> 00:29:36,372
Mom, I'm going to work.
717
00:29:36,374 --> 00:29:38,941
All right. See you later.
718
00:29:38,943 --> 00:29:41,277
So I got a job...
719
00:29:41,279 --> 00:29:42,678
A real job... I'm so excited...
720
00:29:42,680 --> 00:29:46,382
um, where I work with
memory-care residents
721
00:29:46,384 --> 00:29:47,683
and assisted living.
722
00:29:47,685 --> 00:29:53,222
I have, like, 35 grandmas
up there, and grandfathers,
723
00:29:53,224 --> 00:29:54,957
and it's, like, awesome.
724
00:29:54,959 --> 00:29:57,459
It makes me feel amazing as a person.
725
00:30:01,298 --> 00:30:03,599
Thank you.
726
00:30:03,601 --> 00:30:05,601
How's your family feel about it?
727
00:30:05,603 --> 00:30:08,904
I think how any parents,
like, would feel
728
00:30:08,906 --> 00:30:13,576
seeing their child cursing
and... screaming.
729
00:30:13,578 --> 00:30:14,877
Crying like a maniac.
730
00:30:14,879 --> 00:30:18,614
But you know, they are supportive.
731
00:30:18,616 --> 00:30:20,783
I'm young and stupid, so...
732
00:30:20,785 --> 00:30:24,453
Undercover Boss made me realize, okay,
733
00:30:24,455 --> 00:30:25,554
I got it.
734
00:30:25,556 --> 00:30:27,356
I'm an adult now. Wake up.
735
00:30:27,358 --> 00:30:30,125
Regardless of me cursing,
736
00:30:30,127 --> 00:30:33,362
regardless of my no filter,
I have a really kind heart.
737
00:30:33,364 --> 00:30:37,166
And I love who I am...
I'm gonna get emotional.
738
00:30:37,168 --> 00:30:39,134
No, I really do love who I am now,
739
00:30:39,136 --> 00:30:41,570
and I'm, like, really proud of myself
740
00:30:41,572 --> 00:30:43,839
for who I am.
741
00:30:43,841 --> 00:30:46,909
You live and you learn, and, you know,
742
00:30:46,911 --> 00:30:51,013
usually you don't make
the same mistakes twice, so...
743
00:30:51,015 --> 00:30:52,248
My best friend's gonna be famous.
744
00:30:52,250 --> 00:30:53,882
Whoo!
745
00:30:53,884 --> 00:30:54,984
I'm gonna let you in over here.
746
00:30:54,986 --> 00:30:56,051
- Okay, thank you.
- All right.
747
00:30:56,053 --> 00:30:57,186
Not all young employees
748
00:30:57,188 --> 00:30:59,188
made a bad impression on the boss.
749
00:30:59,190 --> 00:31:00,256
People like Johanna,
750
00:31:00,258 --> 00:31:02,458
an outstanding crew member at Checkers,
751
00:31:02,460 --> 00:31:04,126
are motivated to do their best
752
00:31:04,128 --> 00:31:06,962
even when there's
no clear path to advance.
753
00:31:06,964 --> 00:31:08,330
The minute I get a customer order,
754
00:31:08,332 --> 00:31:10,266
- I go ahead and start making it.
- Why do you start so-
755
00:31:10,268 --> 00:31:12,234
- Because he can get his food
just like that.
756
00:31:12,236 --> 00:31:14,203
So tell me, if tomorrow
you were just the manager,
757
00:31:14,205 --> 00:31:16,405
- what would you do?
- You know what?
758
00:31:16,407 --> 00:31:18,641
Reward your crew.
We've never been rewarded.
759
00:31:18,643 --> 00:31:20,542
When the CEO went undercover,
760
00:31:20,544 --> 00:31:22,444
he was so impressed with her integrity,
761
00:31:22,446 --> 00:31:25,281
he made sure she got
the recognition she deserved.
762
00:31:25,283 --> 00:31:27,683
Johanna, what I want to do right now
763
00:31:27,685 --> 00:31:28,784
is I'm going to promote you
764
00:31:28,786 --> 00:31:30,986
into a management-in-training position.
765
00:31:30,988 --> 00:31:33,088
It's a 25% promotion.
766
00:31:37,927 --> 00:31:39,061
I'm okay. I'm okay.
767
00:31:39,063 --> 00:31:40,629
We've decided we're gonna give you
768
00:31:40,631 --> 00:31:42,264
$20,000.
769
00:31:45,603 --> 00:31:49,772
I...
770
00:31:49,774 --> 00:31:51,440
Is this really real?
771
00:31:51,442 --> 00:31:53,075
I want to give you a...
772
00:31:53,077 --> 00:31:55,411
My life has changed in a significant way
773
00:31:55,413 --> 00:31:57,413
from being on Undercover Boss.
774
00:31:57,415 --> 00:32:01,283
I appreciate my job more.
I'm in love with my job.
775
00:32:01,285 --> 00:32:03,552
I wake up with a smile on my face.
776
00:32:03,554 --> 00:32:04,753
Hey, you guys.
777
00:32:04,755 --> 00:32:08,223
Being a manager from a crew member...
778
00:32:08,225 --> 00:32:09,558
I love the respect.
779
00:32:09,560 --> 00:32:11,126
I love the respect that I'm getting.
780
00:32:11,128 --> 00:32:14,763
Smile, suggest cheese, bacon.
Have a good time.
781
00:32:14,765 --> 00:32:17,499
But just make some money,
and let's go run our shift.
782
00:32:17,501 --> 00:32:19,601
- Okay.
- Good. Let's go.
783
00:32:19,603 --> 00:32:22,705
With the $20,000
that I received from Checkers
784
00:32:22,707 --> 00:32:24,673
from being on Undercover Boss,
785
00:32:24,675 --> 00:32:27,609
I bought me a car.
786
00:32:29,180 --> 00:32:31,814
And when I got in
the new car, I'm like...
787
00:32:31,816 --> 00:32:33,549
Aah!
788
00:32:33,551 --> 00:32:35,017
I just started screaming out the...
789
00:32:35,019 --> 00:32:37,486
I screamed almost halfway
down the street.
790
00:32:37,488 --> 00:32:38,987
Aah!
791
00:32:38,989 --> 00:32:42,124
I cannot believe that I have
a reliable car.
792
00:32:42,126 --> 00:32:46,729
It drives wonderful. I love it.
793
00:32:46,731 --> 00:32:48,764
We got a Philly sub,
no onions, add lettuce
794
00:32:48,766 --> 00:32:50,165
going out with it.
795
00:32:50,167 --> 00:32:54,636
I did not know
that me speaking up to my CEO
796
00:32:54,638 --> 00:32:59,174
would lead to everyone
in my company getting a bonus.
797
00:32:59,176 --> 00:33:02,511
This is the team member
incentive program.
798
00:33:02,513 --> 00:33:04,847
It started in 2012,
799
00:33:04,849 --> 00:33:07,082
and this tells you what it's all about.
800
00:33:07,084 --> 00:33:10,452
We're a team. There's no "I" in team.
801
00:33:10,454 --> 00:33:12,855
When one do good, we all do good.
802
00:33:12,857 --> 00:33:15,023
And we all feel good that we did good.
803
00:33:15,025 --> 00:33:17,459
And we're getting rewarded
for doing good.
804
00:33:17,461 --> 00:33:20,362
I just did not know that
me opening up my mouth
805
00:33:20,364 --> 00:33:24,500
would just take me
to where it has taken me.
806
00:33:24,502 --> 00:33:26,502
High five. Give it up. All right.
807
00:33:26,504 --> 00:33:27,903
Good job. High five it up.
808
00:33:27,905 --> 00:33:29,538
Good job. Good job.
809
00:33:33,443 --> 00:33:35,511
A memorable boss reunites
810
00:33:35,513 --> 00:33:37,780
with a very special employee.
811
00:33:37,782 --> 00:33:39,181
- Tell me about school.
- School is amazing.
812
00:33:39,183 --> 00:33:40,549
And later...
813
00:33:40,551 --> 00:33:43,218
You remember seeing granddaddy
on Undercover Boss?
814
00:33:43,220 --> 00:33:46,555
A moving tribute
to an unforgettable employee.
815
00:33:46,557 --> 00:33:49,458
Walter is the only person
that's ever fired me
816
00:33:49,460 --> 00:33:51,326
in my whole career.
817
00:34:05,710 --> 00:34:06,781
Thank you.
818
00:34:06,799 --> 00:34:08,933
The corporate leaders
on Undercover Boss
819
00:34:08,935 --> 00:34:12,097
have influenced and inspired
countless employees.
820
00:34:12,120 --> 00:34:14,020
This journey for seven days
821
00:34:14,022 --> 00:34:16,956
was the most incredible education,
822
00:34:16,958 --> 00:34:19,091
both personally and professionally,
823
00:34:19,093 --> 00:34:20,359
that I've ever witnessed.
824
00:34:20,361 --> 00:34:22,295
Some of those same employees
825
00:34:22,297 --> 00:34:24,497
have truly been
an inspiration themselves.
826
00:34:24,499 --> 00:34:26,165
- Dolores.
- Yes?
827
00:34:26,167 --> 00:34:30,870
- You're amazing.
- No, I'm not.
828
00:34:32,774 --> 00:34:35,308
Like Christi,
a terrain park crew member
829
00:34:35,310 --> 00:34:37,576
at Squaw Valley Resorts.
830
00:34:37,578 --> 00:34:39,578
So what happens if I do this
better than you?
831
00:34:40,581 --> 00:34:41,914
Oh, you gonna try to take my job?
832
00:34:41,916 --> 00:34:43,883
- I don't know about that.
- I don't think so.
833
00:34:43,885 --> 00:34:46,018
Andy Wirth, the CEO,
834
00:34:46,020 --> 00:34:48,287
was so inspired by her work ethic,
835
00:34:48,289 --> 00:34:49,956
that he gave her
an exciting career opportunity
836
00:34:49,958 --> 00:34:52,558
after the show.
837
00:34:52,560 --> 00:34:55,861
- Here you go, good-looking.
- Thanks for bringing that over.
838
00:34:55,863 --> 00:34:57,763
All right, so we already
got people here ready to go,
839
00:34:57,765 --> 00:34:59,332
so let's get the prizes out
on the table,
840
00:34:59,334 --> 00:35:00,866
get people checked in and do this.
841
00:35:00,868 --> 00:35:02,234
All right.
842
00:35:02,236 --> 00:35:04,770
After Undercover Boss,
Andy gave me this opportunity
843
00:35:04,772 --> 00:35:07,139
to do a paid internship
in the marketing department
844
00:35:07,141 --> 00:35:08,307
at Squaw Alpine.
845
00:35:08,309 --> 00:35:10,676
- Did you get a raffle ticket yet?
- No.
846
00:35:10,678 --> 00:35:13,012
With the paid internship,
I've been in charge
847
00:35:13,014 --> 00:35:17,283
of events and helping out P.R.
848
00:35:18,752 --> 00:35:21,587
Oh, yeah.
849
00:35:21,589 --> 00:35:24,190
Look at, she can't stop.
850
00:35:24,192 --> 00:35:26,492
It's great because that's what
I studied in college.
851
00:35:26,494 --> 00:35:29,595
So I've been able to
put everything I learned
852
00:35:29,597 --> 00:35:32,832
towards the mountain.
853
00:35:32,834 --> 00:35:35,468
Because of Undercover Boss,
I feel like a weight has been
854
00:35:35,470 --> 00:35:36,602
lifted off my shoulders.
855
00:35:36,604 --> 00:35:41,073
I feel... I'm just so grateful.
856
00:35:41,075 --> 00:35:42,875
The biggest lesson I learned was
857
00:35:42,877 --> 00:35:44,777
to always say yes to opportunities
858
00:35:44,779 --> 00:35:46,045
that come your way.
859
00:35:46,047 --> 00:35:48,080
Every opportunity is a new door,
860
00:35:48,082 --> 00:35:51,150
and you never know, ever know
where it's gonna take you.
861
00:35:52,353 --> 00:35:54,820
I have so many great things
to look forward to now.
862
00:36:00,928 --> 00:36:04,096
Another employee who
inspired his boss was Albert,
863
00:36:04,098 --> 00:36:08,000
a front-gate employee
at Silver Dollar City.
864
00:36:08,002 --> 00:36:09,735
We can never help our guests too much.
865
00:36:09,737 --> 00:36:11,070
If they don't feel welcome
when they come in,
866
00:36:11,072 --> 00:36:12,338
they're not gonna feel welcome
in the park.
867
00:36:12,340 --> 00:36:14,673
Let's go ahead and knock
some more down back here.
868
00:36:14,675 --> 00:36:17,610
He's a very fast-working guy.
It's hard to keep up with him.
869
00:36:17,612 --> 00:36:19,078
If you guys have any questions,
870
00:36:19,080 --> 00:36:20,279
you feel free to ask, okay?
871
00:36:20,281 --> 00:36:22,314
Undercover Boss was a unique experience.
872
00:36:22,316 --> 00:36:25,418
The main question I get
from Undercover Boss is
873
00:36:25,420 --> 00:36:27,586
"do you remember the time
when you asked Joel,"
874
00:36:27,588 --> 00:36:29,455
"the CEO, for his job?"
875
00:36:29,457 --> 00:36:31,757
What do you think the ideal job is here?
876
00:36:31,759 --> 00:36:34,660
I would eventually like to be a CEO
877
00:36:34,662 --> 00:36:36,829
of Herschend Properties.
The answer is yeah,
878
00:36:36,831 --> 00:36:39,098
I'll never forget that day,
because it was an honest answer.
879
00:36:39,100 --> 00:36:42,134
It's very emotional for me
to watch the episode
880
00:36:42,136 --> 00:36:45,137
because I'm reminded of
just how blessed I am.
881
00:36:45,139 --> 00:36:48,074
You're trying to work full-time,
882
00:36:48,076 --> 00:36:49,809
and you're trying
to go to school at night.
883
00:36:49,811 --> 00:36:53,312
You've inspired me to start
a scholarship program.
884
00:36:53,314 --> 00:36:55,881
I should tell you you're gonna
be the first recipient.
885
00:36:55,883 --> 00:36:58,150
Watching him, you know,
give me that scholarship,
886
00:36:58,152 --> 00:37:00,786
and remembering sitting in that room,
887
00:37:00,788 --> 00:37:03,155
obtaining that scholarship from him,
888
00:37:03,157 --> 00:37:04,490
and just all those memories,
889
00:37:04,492 --> 00:37:05,724
you know, they come flooding back.
890
00:37:05,726 --> 00:37:07,827
We're gonna actually pay you
891
00:37:07,829 --> 00:37:12,932
your 40-hours-a-week salary
while you go to school.
892
00:37:12,934 --> 00:37:15,000
Undercover Boss was a game-changer.
893
00:37:15,002 --> 00:37:16,502
It pushed me out of my comfort zone,
894
00:37:16,504 --> 00:37:18,704
and it let me make some new choices
895
00:37:18,706 --> 00:37:21,273
that I wouldn't have made without it.
896
00:37:21,275 --> 00:37:23,676
So much has gone on
in the past three years.
897
00:37:23,678 --> 00:37:27,513
I've moved to Georgia,
gotten married, bought a house.
898
00:37:27,515 --> 00:37:29,381
I'm going to school full-time.
899
00:37:29,383 --> 00:37:31,183
I'm now doing extremely well in school.
900
00:37:31,185 --> 00:37:33,352
I've had my best semesters yet.
901
00:37:33,354 --> 00:37:34,753
I get to work on the weekends,
902
00:37:34,755 --> 00:37:36,355
and full-time in the summer.
903
00:37:36,357 --> 00:37:38,290
And so I still get to do what I love.
904
00:37:40,093 --> 00:37:42,194
Hey, Chris, this is Albert.
How are the past sales?
905
00:37:42,196 --> 00:37:44,497
So I am still working for
herschend family entertainment.
906
00:37:44,499 --> 00:37:46,832
I've been promoted
from a team member spot
907
00:37:46,834 --> 00:37:49,135
to area supervisor
of the admissions division.
908
00:37:49,137 --> 00:37:51,237
So all the hard work is paying off.
909
00:37:51,239 --> 00:37:52,271
That one over there.
910
00:37:52,273 --> 00:37:53,372
- Thank you.
- You're very welcome.
911
00:37:53,374 --> 00:37:55,141
- Hey, Albert.
- Hey, Joel.
912
00:37:55,143 --> 00:37:57,176
- How are you, man?
- Doing good. How are you?
913
00:37:57,178 --> 00:37:58,811
- Good to see you, man.
- It's good to see you too.
914
00:37:58,813 --> 00:38:00,112
- How are you?
- I'm doing wonderful.
915
00:38:00,114 --> 00:38:01,780
- You got a haircut.
- I did.
916
00:38:01,782 --> 00:38:03,115
- Man.
- More of a falling out.
917
00:38:03,117 --> 00:38:04,216
That kind of thing.
918
00:38:04,218 --> 00:38:06,552
Albert is always going
to hold a special spot
919
00:38:06,554 --> 00:38:08,320
in my heart, because...
920
00:38:08,322 --> 00:38:11,457
He was the very first recipient,
that very first scholarship
921
00:38:11,459 --> 00:38:13,192
that we gave through "share it forward."
922
00:38:13,194 --> 00:38:15,194
He got the first one,
and now we've helped
923
00:38:15,196 --> 00:38:17,129
hundreds of kids over the years
924
00:38:17,131 --> 00:38:18,264
get their college education.
925
00:38:18,266 --> 00:38:19,665
So it's very, very gratifying.
926
00:38:19,667 --> 00:38:21,400
- Tell me about school.
- School's amazing.
927
00:38:21,402 --> 00:38:23,769
3.84 was the GPA last semester.
928
00:38:23,771 --> 00:38:25,070
- Oh, that's sweet! 3.84?
- Yeah, I know, right?
929
00:38:25,072 --> 00:38:26,972
- Yeah, I took...
- Including math?
930
00:38:26,974 --> 00:38:29,141
Yeah, all the math.
931
00:38:29,143 --> 00:38:31,443
Since Undercover Boss,
Joel and I have had
932
00:38:31,445 --> 00:38:32,511
constant communication.
933
00:38:32,513 --> 00:38:34,246
It wasn't just, "here's a scholarship",
934
00:38:34,248 --> 00:38:35,414
"and here you go."
935
00:38:35,416 --> 00:38:36,982
He's been behind me the whole way.
936
00:38:36,984 --> 00:38:40,519
I was short the 4.0 by
probably four or five points.
937
00:38:40,521 --> 00:38:44,223
That's great. I'm proud of you
for what you've done.
938
00:38:44,225 --> 00:38:46,759
We took a risk giving you the first-ever
939
00:38:46,761 --> 00:38:48,994
Jack & Pete Herschend scholarship.
940
00:38:48,996 --> 00:38:50,062
And you've stepped up.
941
00:38:50,064 --> 00:38:51,463
You've handled it really well.
942
00:38:51,465 --> 00:38:55,067
You've come here and done
a really good job.
943
00:38:55,069 --> 00:38:57,002
I am still working for
Herschend Family Entertainment.
944
00:38:57,004 --> 00:38:58,971
I plan on doing it for a lifetime.
945
00:38:58,973 --> 00:39:00,239
It's what I want to do.
946
00:39:00,241 --> 00:39:01,907
I just thank you
for the job you did well.
947
00:39:01,909 --> 00:39:03,509
It means a lot.
948
00:39:03,511 --> 00:39:06,145
The one lesson that I've learned
949
00:39:06,147 --> 00:39:08,380
is that you just need to be yourself.
950
00:39:08,382 --> 00:39:09,982
You're who you are for a reason.
951
00:39:09,984 --> 00:39:11,517
Anytime you're put into a situation
952
00:39:11,519 --> 00:39:12,785
that might push your comfort zone,
953
00:39:12,787 --> 00:39:14,453
I've learned to take that risk.
954
00:39:14,455 --> 00:39:15,988
And anytime an opportunity arises
955
00:39:15,990 --> 00:39:18,290
that you can improve yourself,
you should take it.
956
00:39:18,292 --> 00:39:19,491
All right, keep doing a good job.
957
00:39:19,493 --> 00:39:22,261
Appreciate it.
958
00:39:27,634 --> 00:39:28,834
I'm Walter. How you doing, Randy?
959
00:39:28,836 --> 00:39:30,202
Hey, Walter. Nice to meet you.
960
00:39:30,204 --> 00:39:32,304
One employee, Walter Settles,
961
00:39:32,306 --> 00:39:34,206
from Waste Management was memorable
962
00:39:34,208 --> 00:39:36,575
- for his high standards.
- Takin' too long, Randy.
963
00:39:36,577 --> 00:39:37,643
Takin' too long!
964
00:39:37,645 --> 00:39:38,744
But he became famous
965
00:39:38,746 --> 00:39:40,613
when he fired his own boss.
966
00:39:40,615 --> 00:39:41,847
I don't think I'm very good.
967
00:39:41,849 --> 00:39:43,415
I second that motion, Randy.
968
00:39:43,417 --> 00:39:46,085
Nice working with you, I'm glad
you came to Waste Management
969
00:39:46,087 --> 00:39:48,187
to try it out,
but you just don't have it.
970
00:39:48,189 --> 00:39:51,156
Walter is the only person
that's ever fired me
971
00:39:51,158 --> 00:39:53,058
in my whole career.
972
00:39:53,060 --> 00:39:55,361
Everyone remembers my dad as the person
973
00:39:55,363 --> 00:39:58,197
that fired Larry,
the CEO of the company.
974
00:39:58,199 --> 00:40:00,099
I was, like, "dad,
you actually fired the man?"
975
00:40:00,101 --> 00:40:02,534
And, like, that's the kind
of guy my dad was.
976
00:40:02,536 --> 00:40:04,303
He was pretty straightforward.
977
00:40:04,305 --> 00:40:06,639
He would tell you exactly how it is.
978
00:40:11,711 --> 00:40:14,880
You remember seeing granddaddy
on Undercover Boss?
979
00:40:14,882 --> 00:40:16,482
It's been almost three years now.
980
00:40:16,484 --> 00:40:18,384
My dad went in for a back surgery,
981
00:40:18,386 --> 00:40:20,753
and he just never made it out.
982
00:40:20,755 --> 00:40:23,856
I miss him a lot.
That was, like, my best friend.
983
00:40:23,858 --> 00:40:26,558
I miss him.
984
00:40:26,560 --> 00:40:28,327
You know, seeing him on Undercover Boss,
985
00:40:28,329 --> 00:40:30,629
and actually seeing him on TV
986
00:40:30,631 --> 00:40:32,431
telling everyone about
his kidney failure
987
00:40:32,433 --> 00:40:35,167
and stuff like that,
it made me closer to my dad.
988
00:40:35,169 --> 00:40:37,436
I'm on dialysis, and
that take up three nights.
989
00:40:37,438 --> 00:40:39,571
How do you do all that?
990
00:40:39,573 --> 00:40:41,540
I let my spirit tell my body
991
00:40:41,542 --> 00:40:42,908
what's gonna happen,
992
00:40:42,910 --> 00:40:44,977
what I'm gonna do and
what I'm not gonna do.
993
00:40:44,979 --> 00:40:47,713
Because if I let the body
tell me what I'm gonna do,
994
00:40:47,715 --> 00:40:49,014
I'm not gonna do very much.
995
00:40:49,016 --> 00:40:51,317
Larry, he gave my daddy an opportunity
996
00:40:51,319 --> 00:40:53,085
to have personal time off
to go and speak
997
00:40:53,087 --> 00:40:55,854
with different employees
about his situation.
998
00:40:55,856 --> 00:40:57,656
You know, just to be a motivator.
999
00:40:57,658 --> 00:40:59,625
My dad, he wanted
to help everybody he could
1000
00:40:59,627 --> 00:41:01,660
in any type of way that they needed it.
1001
00:41:01,662 --> 00:41:04,196
Being on Undercover Boss
really meant a lot to him
1002
00:41:04,198 --> 00:41:06,765
because his hard work was recognized,
1003
00:41:06,767 --> 00:41:08,967
so he was appreciated.
1004
00:41:14,708 --> 00:41:18,110
Next week,
the bosses are back.
1005
00:41:18,112 --> 00:41:20,612
The series' most epic bosses return
1006
00:41:20,614 --> 00:41:23,015
- for an update of their own.
- Buenos tardes.
1007
00:41:23,017 --> 00:41:24,683
Use the muscle to get up, not momentum.
1008
00:41:24,685 --> 00:41:26,618
An elite group
of American leaders were
1009
00:41:26,620 --> 00:41:29,154
- brave enough to go undercover.
- Whoa!
1010
00:41:29,156 --> 00:41:30,756
Many could not
handle the workload
1011
00:41:30,758 --> 00:41:32,324
on the front lines of their company.
1012
00:41:32,326 --> 00:41:35,194
Okay, he didn't teach me this part.
1013
00:41:35,196 --> 00:41:36,562
How do you get out of here?
1014
00:41:36,564 --> 00:41:37,796
And some were shocked
1015
00:41:37,798 --> 00:41:39,732
at just how much needed to be changed.
1016
00:41:39,734 --> 00:41:41,734
I'm gonna go see your
supervisor, and I'm gonna
1017
00:41:41,736 --> 00:41:42,968
find out what's going on here
at this call site.
1018
00:41:42,970 --> 00:41:44,002
Right here, right now,
1019
00:41:44,004 --> 00:41:45,838
we're gonna shut the restaurant down.
1020
00:41:45,840 --> 00:41:48,540
Next week,
see how going undercover
1021
00:41:48,542 --> 00:41:50,209
changed their lives forever.
1022
00:41:50,211 --> 00:41:52,144
It's all the things
that you do after the show
1023
00:41:52,146 --> 00:41:54,580
that make this show great.
1024
00:41:54,582 --> 00:41:56,982
I stopped hiding behind
that suit and tie image.
1025
00:41:56,984 --> 00:41:59,184
We've made tremendous changes
1026
00:41:59,186 --> 00:42:00,386
in then entire organization.
1027
00:42:00,388 --> 00:42:02,388
At the end of the day,
all that really matters is
1028
00:42:02,390 --> 00:42:03,722
is what I'm doing
making a positive difference
1029
00:42:03,724 --> 00:42:07,059
in the lives of the people I touch?
1030
00:42:07,061 --> 00:42:09,328
All this and more next week
1031
00:42:09,330 --> 00:42:12,865
on Undercover Boss: Epic Bosses.
1032
00:42:12,890 --> 00:42:19,390
Sync and corrections by atrn97g
for www.MY-SUBS.com
77192
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