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Translated By The Community Of WWW.MY-SUBS.COM
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Male announcer:
This week on Undercover Boss,
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the CEO of Yankee Candle,
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the world's largest candle manufacturer,
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poses as an out-of-work chef
looking to learn
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about the retail business.
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- I'm Dan.
- You're the guy, huh?
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I'm the guy.
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Should I put on my apron?
Definitely put on your apron.
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Cool.
[Laughs]
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Announcer: By working on the front lines,
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this high-powered perfectionist
will see what it's really like
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to burn the candle at both ends.
[Laughs]
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Sorry about that.
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Time to make the candles.
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[Clank]
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- Oh, man.
- That's the last thing we need,
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is customers to get hurt... smashed jars.
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The biggest pain, you know,
kids are gonna get messy.
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Announcer:
But what will happen when he learns
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that not all of his employees
share the same enthusiasm
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for their jobs as he does?
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They'll dip it a million times.
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Leave you a mess like this.
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Sometimes, I feel like punching
an eight-year-old.
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Announcer: Find out next
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00:00:58,890 --> 00:01:00,557
on Undercover Boss.
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Undercover Boss 3x08 - Yankee Candle (March 30, 2012)
Sync, corrected by atrn97g - www.MY-SUBS.com
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[Entrance bell jingles]
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Hello, welcome to Yankee Candle.
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Announcer: Headquartered in
South Deerfield, Massachusetts,
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Yankee Candle Company is
the largest candle manufacturer
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in the world,
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making more
than 200 million candles a year
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and producing $730 million
in annual revenue.
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Overseeing the 6,400 employees that keep
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this business burning, is one man.
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I'm Harlan Kent,
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president and CEO of Yankee Candle.
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Yankee Candle
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started in 1969, by Mike Kittredge.
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Mike was about 16 at the time.
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So he melted some crayons
and made this fabulous candle.
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One of the neighbors
asked if she could buy it,
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he realized he had something,
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and the rest is history.
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Today we have about 550 stores.
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Our sales last year were $730 million.
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And our plan is just to build the business
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to over a billion dollars.
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You think of candles as just
something that you have
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to decorate your home.
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It's much more than that.
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I think that we're really in
creating-emotions business...
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is really what Yankee's all about.
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I believe fragrance is a trigger
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that then brings you back
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to wonderful moments in your past.
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People have true connections
to our candles.
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- Hi, guys.
All: - Hi.
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We evaluate over 2,000
new fragrances a year.
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The first fragrance is holiday berries.
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Okay.
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There's a lot of science
that goes into candles.
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You can't just add fragrance to a candle
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and then it's gonna smell okay.
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It's how that fragrance works
with the wax,
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once you add a wick to that,
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how that changes
the whole fragrance experience.
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I'm getting a lot
of the earthy notes, are you?
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Yeah, I love it.
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Makes me think of staying in a nice hotel.
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Oh, yeah.
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Those are things, you know,
that I take very seriously.
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I grew up in Greenwich, Connecticut,
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with my parents and my sister.
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It was certainly an affluent town.
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I went to High School
at Phillips Exeter Academy,
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then Dartmouth College.
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My parents thought that it was
incredibly important
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that my sister and I
really work hard in school.
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And you certainly felt pressure.
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You always really cared what
your parents thought of you.
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So you always were trying to live up
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to their expectations, and, um,
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I was always trying to impress my dad.
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I definitely didn't see
eye to eye with my dad always.
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When I was a kid,
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he thought it would be interesting
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to get a pilot's license.
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So he used to take us up in the planes
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and practice stalls
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and do all sorts
of crazy things like that.
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He's fearless.
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And he was very comfortable
living by the seat of his pants.
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And I'm less of a risk taker than he is.
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When I was gonna interview
for Yankee Candle,
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I called my dad.
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And he said,
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"that's the stupidest idea
I've ever heard."
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"Nobody's burning candles
on the dinner table anymore."
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And I said, "dad, these aren't
those kind of candles."
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"These are, like, fragrance candles."
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And he goes, "well,
I don't know what those are,"
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"but that sounds like a horrible business."
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You know, he said his piece,
and then he left it up to me.
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I don't want to fail at things
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and I don't want to let my dad down.
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Every day, I worry about that.
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I've been CEO for two years now.
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This is my first chance to be a CEO.
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[Door shuts] I'm constantly worrying.
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Are we doing all the right stuff?
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What could go wrong?
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One misstep could destroy your brand
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if you don't do it the right way.
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There's a lot of pressure.
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You don't spend a lot of time sleeping.
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Oh, nice catch.
[Laughs]
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I'm incredibly lucky. I have a great wife,
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and we've got three kids.
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- What kind of defense is that?
- Too fast.
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Things have worked out
really well for me, personally.
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[Sizzling]
Oh, they're looking good.
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00:05:01,930 --> 00:05:04,597
Yup. Always been a foodie.
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00:05:04,599 --> 00:05:07,534
I went to cooking school
at Le Cordon Bleu in Paris.
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00:05:07,536 --> 00:05:09,369
So, Harlan, are you nervous
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about what you're about to go through?
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I'm incredibly nervous.
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Harlan is very hard on himself.
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- He's a perfectionist.
- Perfect...
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just like a fancy Italian restaurant.
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He sets very high goals
for himself and his company,
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and he works really hard
to make those goals happen.
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00:05:24,886 --> 00:05:26,886
All right, guys, let's eat.
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- Oh, man, that smells good.
- Mm-hmm.
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00:05:30,559 --> 00:05:32,225
I'm definitely going undercover
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to help us be the kind of company
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00:05:34,095 --> 00:05:35,395
that I think we can be,
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and that's a billion-dollar
candle company.
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00:05:37,199 --> 00:05:39,999
It would break my heart
if I walk into a store
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and our associates are rude
or not approachable.
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I want to see, firsthand,
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are we really bringing that emotion,
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in terms of how we're making our products
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and how we're selling
our products in our stores.
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While undercover,
I'll be posing as Dan Johnson,
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00:05:56,985 --> 00:05:58,985
a chef from Cincinnati, Ohio.
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My coworkers will be told
that I am a contestant
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00:06:02,757 --> 00:06:05,792
on a reality TV show called
Second Chances,
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00:06:05,794 --> 00:06:11,564
where I'm given a second chance
at starting a new line of work.
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Hey, Patty, Jack.
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[Laughter]
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Yeah?
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I have to tell you,
you look a lot younger.
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Hey, don't be touching my soul patch.
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[Laughter] See you, guys.
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00:06:24,112 --> 00:06:26,579
Both: Bye, dad.
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Today, I am in
South Deerfield, Massachusetts,
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at our flagship store.
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This is the most important store,
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in terms of setting the tone,
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for the Yankee Candle brand.
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This is a great store for families.
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We've got the husband and wife...
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there's a lot of great products for them.
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But there's also great things for kids.
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We've got make-your-own-candle stations,
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we've got wax hand station.
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What I'm interested in seeing here...
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is there a real focus on customer service?
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Are people having fun
and are they feeling good?
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Because when people are feeling good,
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then they buy stuff.
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I'm looking for Blaze.
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We need to make this retail-tainment.
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Are you Blaze?
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- Yes.
- I'm Dan.
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00:07:15,764 --> 00:07:16,996
- Nice to meet you, Dan.
- Hey, how are you?
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- Good, how are you?
- This is such a big place,
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it took me a little bit of time
to get around here.
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Understandable, understandable.
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00:07:22,837 --> 00:07:23,836
So I'm gonna be training with you today?
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- Yes.
- Cool.
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00:07:24,973 --> 00:07:26,039
We're gonna do a few different things.
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We're gonna do a wax hand,
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which is just make a cast
of your hand out of wax.
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It's definitely popular.
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We're gonna do "dip your own candle,"
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which you take the different colors,
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put them over the wax...
kids really love it.
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Great.
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00:07:39,987 --> 00:07:43,056
You're just taking uncolored wax
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and you're dipping it
in vats of colored wax.
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Guest comes up... you have the chart,
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and the instructions to make a rainbow.
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00:07:49,531 --> 00:07:51,698
Over here, the biggest pain is just,
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you know, kids are gonna get messy.
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00:07:54,169 --> 00:07:57,270
Hi, how are you?
You want to make a candle today?
201
00:07:57,272 --> 00:07:59,238
- What's your name?
- Taylor.
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00:07:59,240 --> 00:08:00,340
Taylor? All right.
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00:08:00,342 --> 00:08:03,343
Done this before? Yeah? A professional?
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00:08:03,345 --> 00:08:04,644
- Very nice.
- Here? Okay.
205
00:08:04,646 --> 00:08:05,978
Oh, is that a Christmas tree?
206
00:08:05,980 --> 00:08:08,014
- Oh, that's so pretty.
- Nice.
207
00:08:08,016 --> 00:08:09,215
Where are you guys from?
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00:08:09,217 --> 00:08:11,584
- Just north of Greenfield.
- Okay.
209
00:08:11,586 --> 00:08:13,186
- Is that it?
- Thank you very much.
210
00:08:13,188 --> 00:08:15,321
- Thank you.
- Absolutely, have a great day.
211
00:08:15,323 --> 00:08:16,556
Those people were incredibly nice.
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00:08:16,558 --> 00:08:18,591
They're not all gonna be like that.
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00:08:18,593 --> 00:08:19,959
A lot of the times, you know,
they'll come up.
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00:08:19,961 --> 00:08:22,762
Little kid... they'll just kind
of want to make a mess,
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00:08:22,764 --> 00:08:25,465
do whatever. That's a pain.
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00:08:25,467 --> 00:08:28,801
Give me just a second,
I'm gonna be that hellish child.
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00:08:28,803 --> 00:08:33,139
They're gonna come up...
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00:08:33,141 --> 00:08:35,241
Oh, my God.
219
00:08:39,179 --> 00:08:41,547
"I dropped it. Can I get another?"
220
00:08:41,549 --> 00:08:43,583
"Well, no, you definitely
dropped that in there,"
221
00:08:43,585 --> 00:08:46,686
"'cause, you know, [...]."
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00:08:46,688 --> 00:08:48,154
And there has been instances
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00:08:48,156 --> 00:08:52,325
where you're gonna want
to strangle and slap the kid.
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00:08:52,327 --> 00:08:54,060
[Laughs]
225
00:08:54,062 --> 00:08:55,461
Oh, my...
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00:08:55,463 --> 00:08:56,829
To be completely honest with you,
227
00:08:56,831 --> 00:08:57,964
I have the worst temper.
228
00:08:57,966 --> 00:08:59,532
Can't stand in line at a supermarket
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00:08:59,534 --> 00:09:00,800
without getting pissed off
at the guy in front of me
230
00:09:00,802 --> 00:09:02,335
for talking on the cell phone.
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00:09:02,337 --> 00:09:03,970
As much as, you know, you hate your boss,
232
00:09:03,972 --> 00:09:05,471
hate that woman you're working with,
233
00:09:05,473 --> 00:09:08,141
with the really high, screechy,
annoying voice,
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00:09:08,143 --> 00:09:10,276
you got to keep
that Yankee Candle big smile.
235
00:09:10,278 --> 00:09:11,511
That's pretty much
236
00:09:11,513 --> 00:09:12,979
the biggest part of the whole job...
237
00:09:12,981 --> 00:09:14,313
is just making sure that you look happy
238
00:09:14,315 --> 00:09:16,549
as much as you hate
whoever you're working with.
239
00:09:16,551 --> 00:09:18,684
He's angry about some things.
240
00:09:18,686 --> 00:09:20,486
I'm not sure what exactly it is
that's making him angry.
241
00:09:20,488 --> 00:09:22,388
But that's not great
for all the rest of the team
242
00:09:22,390 --> 00:09:24,557
who does think
that it's a great place to work.
243
00:09:24,559 --> 00:09:25,758
They'll dip it a million times...
244
00:09:25,760 --> 00:09:27,360
leave you a mess like this.
245
00:09:27,362 --> 00:09:29,562
As bad as this comes across,
246
00:09:29,564 --> 00:09:34,033
sometimes I feel like punching
an eight-year-old.
247
00:09:34,035 --> 00:09:35,568
All right, come on.
We're gonna do some wax hands.
248
00:09:35,570 --> 00:09:38,204
That'd be great.
249
00:09:40,107 --> 00:09:41,607
Basically what happens
is we go back and forth
250
00:09:41,609 --> 00:09:44,610
between wax and water,
a bunch of times, on your hand.
251
00:09:44,612 --> 00:09:46,479
And we make a cast of your hand,
like this.
252
00:09:46,481 --> 00:09:47,980
Bring it home, put it on the mantel...
253
00:09:47,982 --> 00:09:50,516
whatever you want. Come around this side.
254
00:09:50,518 --> 00:09:51,751
It'll be easier. Let's get this started.
255
00:09:51,753 --> 00:09:53,786
Right down there.
Right up onto your wrist.
256
00:09:53,788 --> 00:09:56,122
Whoa, that's cold. Phew!
257
00:09:56,124 --> 00:09:58,591
- That is freezing in here.
- Yeah, take your hand out.
258
00:09:58,593 --> 00:09:59,892
You're just gonna shake it off
just a little bit.
259
00:09:59,894 --> 00:10:01,527
Just kind of scarecrow the elbow.
260
00:10:01,529 --> 00:10:05,264
This hand relaxing... go into the wax.
261
00:10:05,266 --> 00:10:06,933
Take it out.
262
00:10:06,935 --> 00:10:08,768
- Find all the imperfections.
- Smooth it. Okay.
263
00:10:08,770 --> 00:10:10,236
Just takes a little bit of practice.
264
00:10:10,238 --> 00:10:11,237
Then you just have them figure out
265
00:10:11,239 --> 00:10:13,239
whatever color they want.
266
00:10:13,241 --> 00:10:15,274
And it's just like you're
putting their hand in this one.
267
00:10:15,276 --> 00:10:17,376
The only difference is... It's colored.
268
00:10:17,378 --> 00:10:19,178
So, you know, they get kind of nervous...
269
00:10:19,180 --> 00:10:20,880
they don't see what it is.
See where it's going.
270
00:10:20,882 --> 00:10:22,415
Just kind of explain
how it's the exact same thing,
271
00:10:22,417 --> 00:10:23,783
exact same temperature.
272
00:10:23,785 --> 00:10:25,585
It's a lot cooler,
'cause it comes out a color.
273
00:10:25,587 --> 00:10:27,687
- It's the hulk.
- Absolutely.
274
00:10:27,689 --> 00:10:29,021
So cool.
275
00:10:29,023 --> 00:10:31,491
It's a weird situation
to throw yourself into...
276
00:10:31,493 --> 00:10:34,060
throwing people's hands in wax,
that you've never met before.
277
00:10:34,062 --> 00:10:35,294
- Okay.
- Keep that there.
278
00:10:35,296 --> 00:10:36,996
It's odd.
279
00:10:36,998 --> 00:10:38,397
You want to tug it just a little bit.
280
00:10:38,399 --> 00:10:40,099
Big knuckles. It's my big knuckles.
281
00:10:40,101 --> 00:10:41,367
No, it happens all the time.
282
00:10:41,369 --> 00:10:43,569
Wouldn't say
I'm a specialist yet, but, uh,
283
00:10:43,571 --> 00:10:44,871
usually it would come out
pretty and wonderful,
284
00:10:44,873 --> 00:10:46,305
and you'd have a hand.
285
00:10:46,307 --> 00:10:47,807
But that's basically the whole process.
286
00:10:47,809 --> 00:10:49,075
- Cool, okay.
- Want to give it a try?
287
00:10:49,077 --> 00:10:50,209
Yeah, sure.
288
00:10:50,211 --> 00:10:52,845
Have some fun. I'll be around, all right?
289
00:10:52,847 --> 00:10:54,914
All right. Who's getting their hands done?
290
00:10:54,916 --> 00:10:57,183
It's a really awkward,
time-consuming process as it is.
291
00:10:57,185 --> 00:10:59,218
It's quite chilly. [Guffaws]
292
00:10:59,220 --> 00:11:01,754
So he's gonna suck at this.
293
00:11:01,756 --> 00:11:04,323
You guys have got great hands.
294
00:11:04,325 --> 00:11:06,459
These are some of the nicest
I've worked with.
295
00:11:06,461 --> 00:11:08,461
Jake, what do you think?
How's this looking?
296
00:11:08,463 --> 00:11:10,463
- They looking okay?
- Yeah.
297
00:11:10,465 --> 00:11:13,900
Oh, perfect. Oh, you're doing great.
298
00:11:13,902 --> 00:11:15,034
That was the hard part.
299
00:11:15,036 --> 00:11:17,236
So let's turn your wrist over this way.
300
00:11:17,238 --> 00:11:18,905
There we go. Look at that!
301
00:11:18,907 --> 00:11:21,173
- Yay.
- Isn't that amazing?
302
00:11:21,175 --> 00:11:24,243
- That is cool.
- Okay.
303
00:11:24,245 --> 00:11:25,411
Okay, come on in.
304
00:11:25,413 --> 00:11:27,580
He already looks like he knows what to do.
305
00:11:27,582 --> 00:11:29,815
When this thing stands up,
you can put this on your mantel.
306
00:11:29,817 --> 00:11:31,217
That came out perfect.
307
00:11:31,219 --> 00:11:34,420
I can't put my finger
on what's going on...
308
00:11:34,422 --> 00:11:36,589
You actually turned out
to have the perfect-sized hand.
309
00:11:36,591 --> 00:11:37,924
But things just don't seem
310
00:11:37,926 --> 00:11:39,025
to be fitting together naturally.
311
00:11:39,027 --> 00:11:42,628
He seems too good at the situation.
312
00:11:42,630 --> 00:11:43,930
- Want to go take a five?
- Sure, that'd be great.
313
00:11:43,932 --> 00:11:46,766
Come on, man.
Both: [Grunting]
314
00:11:46,768 --> 00:11:48,000
Wow, that standing up
gets tiring after a while.
315
00:11:48,002 --> 00:11:49,101
Yeah, right?
316
00:11:49,103 --> 00:11:51,337
So how long have you been doing this?
317
00:11:51,339 --> 00:11:52,705
- Two years.
- Okay.
318
00:11:52,707 --> 00:11:54,874
What about you? What's going on with you?
319
00:11:54,876 --> 00:11:56,609
Had a restaurant, but, um,
320
00:11:56,611 --> 00:11:58,711
- ended up having to close it.
- That's rough.
321
00:11:58,713 --> 00:12:00,279
Just looking at some other ideas.
322
00:12:00,281 --> 00:12:03,416
I mean, you're...
you're good at this, man.
323
00:12:03,418 --> 00:12:05,718
He was in the restaurant business.
324
00:12:05,720 --> 00:12:07,386
I don't know about anybody else,
325
00:12:07,388 --> 00:12:08,654
but when I go to get a steak,
326
00:12:08,656 --> 00:12:09,755
not too often is the guy like,
327
00:12:09,757 --> 00:12:11,791
"hey, you want a wax hand with that?"
328
00:12:11,793 --> 00:12:16,762
I mean, you seem unnaturally comfortable
329
00:12:16,764 --> 00:12:18,798
- doing the stuff here...
- Hey, look...
330
00:12:18,800 --> 00:12:20,700
to the extent that I... I can't shake it,
331
00:12:20,702 --> 00:12:23,536
like you've done this before.
332
00:12:23,538 --> 00:12:26,405
Kind of driving myself insane
in the fact that
333
00:12:26,407 --> 00:12:29,075
I want to ask him about it,
'cause he does seem familiar...
334
00:12:29,077 --> 00:12:30,743
- Well, yeah.
- Get back?
335
00:12:30,745 --> 00:12:31,844
- Yeah, I guess.
- Let's go.
336
00:12:31,846 --> 00:12:33,713
But at the same time,
337
00:12:33,715 --> 00:12:35,748
I don't want to come out and be like,
338
00:12:35,750 --> 00:12:37,483
"you're #$&* me, aren't you?"
339
00:12:37,485 --> 00:12:41,454
All right, let's go see
if they need our help.
340
00:12:41,456 --> 00:12:45,024
Oh, all orange. Nice.
341
00:13:09,751 --> 00:13:11,684
Announcer: Harlan Kent,
342
00:13:11,686 --> 00:13:12,986
CEO of Yankee Candle,
343
00:13:12,988 --> 00:13:14,620
is a boss undercover in his own company.
344
00:13:14,622 --> 00:13:16,189
Got a weird feeling about this.
345
00:13:16,191 --> 00:13:18,124
Announcer: But maybe not for long.
346
00:13:18,126 --> 00:13:21,594
Seems like he's really good at doing this.
347
00:13:21,596 --> 00:13:23,096
He just doesn't look natural.
348
00:13:23,098 --> 00:13:25,898
He's really suspicious.
349
00:13:25,900 --> 00:13:27,100
I don't like deceiving him.
350
00:13:27,102 --> 00:13:30,003
I'd feel a lot more comfortable
if I just say,
351
00:13:30,005 --> 00:13:31,204
"here's who I am."
352
00:13:31,206 --> 00:13:32,905
Hey, Blaze.
353
00:13:32,907 --> 00:13:34,941
- How'd it go, man?
- Oh, it's good.
354
00:13:34,943 --> 00:13:37,477
I want to talk to you straight,
for a second.
355
00:13:37,479 --> 00:13:40,013
[Titters]
So my guess is, uh,
356
00:13:40,015 --> 00:13:43,182
you have some ideas that
I probably might not be a chef
357
00:13:43,184 --> 00:13:45,885
- who's come here from Cincinnati.
- Maybe a little.
358
00:13:45,887 --> 00:13:47,153
Is that kind of the way it was going?
359
00:13:47,155 --> 00:13:48,955
[Laughs] - Yeah.
- So, uh...
360
00:13:48,957 --> 00:13:50,089
so my name is Harlan Kent.
361
00:13:50,091 --> 00:13:51,991
I assumed it was you, Mr. Kent.
362
00:13:51,993 --> 00:13:53,059
[Laughter]
363
00:13:53,061 --> 00:13:54,260
You don't need to call me "mister."
364
00:13:54,262 --> 00:13:56,029
I'm not that old.
365
00:13:56,031 --> 00:13:58,798
But, um, when I listen as Harlan Kent,
366
00:13:58,800 --> 00:14:00,700
I hear certain things.
367
00:14:00,702 --> 00:14:02,535
When I listen as Joe Schmoe,
368
00:14:02,537 --> 00:14:06,639
I hear a lot more real things,
in terms of what's going on.
369
00:14:06,641 --> 00:14:10,043
It sounds like you've got stuff
that isn't working here.
370
00:14:10,045 --> 00:14:11,411
I just told the CEO
371
00:14:11,413 --> 00:14:13,946
that sometimes I feel like
punching an eight-year-old.
372
00:14:13,948 --> 00:14:16,315
That's kind of like, okay, well,
373
00:14:16,317 --> 00:14:19,619
it wasn't exactly what I was
expecting when I came to work.
374
00:14:19,621 --> 00:14:22,221
If you're not even thinking,
"hey, this is great,"
375
00:14:22,223 --> 00:14:24,457
or "there's stuff
that could be better here"...
376
00:14:24,459 --> 00:14:26,225
I'd love to spend some time with you,
377
00:14:26,227 --> 00:14:27,927
um, just catching up afterwards.
378
00:14:27,929 --> 00:14:31,130
This is a job where you need
to be passionate about it,
379
00:14:31,132 --> 00:14:34,534
or it's probably not necessarily
the best place for you.
380
00:14:34,536 --> 00:14:35,802
Now is not the time and place
381
00:14:35,804 --> 00:14:38,604
to have a conversation with Blaze,
382
00:14:38,606 --> 00:14:41,340
but I'm gonna need
to talk with him some more.
383
00:14:41,342 --> 00:14:44,177
Because I need to get
a lot more information
384
00:14:44,179 --> 00:14:45,912
before I can make
an informed decision here.
385
00:14:45,914 --> 00:14:47,280
You don't know me well enough,
386
00:14:47,282 --> 00:14:49,715
but I really care about this
stuff, like, you have no idea.
387
00:14:49,717 --> 00:14:50,950
- So have a good night.
- You too, man.
388
00:14:50,952 --> 00:14:54,420
I'll talk to you soon.
389
00:15:00,627 --> 00:15:05,565
Today, I'm at our plant
in Whately, Massachusetts,
390
00:15:05,567 --> 00:15:10,336
and I'm gonna be working on the line.
391
00:15:10,338 --> 00:15:12,872
This is our only plant at Yankee Candle,
392
00:15:12,874 --> 00:15:15,007
so this is where 100%
of our candles are produced...
393
00:15:15,009 --> 00:15:17,810
over 200 million candles a year.
394
00:15:17,812 --> 00:15:19,579
The candles made here will wind up
395
00:15:19,581 --> 00:15:21,380
in stores throughout the United States.
396
00:15:21,382 --> 00:15:24,150
We also export all over the world.
397
00:15:24,152 --> 00:15:27,220
I'm looking for Jose.
398
00:15:27,222 --> 00:15:28,488
Okay.
399
00:15:28,490 --> 00:15:30,556
What I really want to see is,
are we passionate
400
00:15:30,558 --> 00:15:32,058
about quality,
401
00:15:32,060 --> 00:15:33,593
in terms of how we're making
the product here?
402
00:15:33,595 --> 00:15:36,762
And after getting discovered
by Blaze yesterday,
403
00:15:36,764 --> 00:15:38,431
I'm really hoping my disguise holds up.
404
00:15:38,433 --> 00:15:40,166
Excuse me, are you Jose?
405
00:15:40,168 --> 00:15:41,534
Yes. How are you doing?
406
00:15:41,536 --> 00:15:42,935
- You're the guy?
- I'm Dan. How are you?
407
00:15:42,937 --> 00:15:44,237
- You're the guy, huh?
- I'm the guy.
408
00:15:44,239 --> 00:15:45,471
Finally here to do your thing, brother.
409
00:15:45,473 --> 00:15:47,573
- I am, I am.
- We're gonna be packing here.
410
00:15:47,575 --> 00:15:49,709
We're working on the end of line seven.
411
00:15:49,711 --> 00:15:51,177
We will pack the jars
that will come to us in the end.
412
00:15:51,179 --> 00:15:55,281
- So first, here, right here.
- Good to go?
413
00:15:55,283 --> 00:15:57,517
Yeah. You're gonna be
taking a quick look at labels.
414
00:15:57,519 --> 00:15:59,218
Sometimes they might be
a little off-center,
415
00:15:59,220 --> 00:16:00,620
but that's all right.
416
00:16:00,622 --> 00:16:01,888
But if it's way too off-center,
just got to put it aside,
417
00:16:01,890 --> 00:16:03,022
upside down.
418
00:16:03,024 --> 00:16:04,157
And then you can give it
to the label operator
419
00:16:04,159 --> 00:16:05,525
in a little bit.
420
00:16:05,527 --> 00:16:08,294
Things that don't look right?
That's a big deal here?
421
00:16:08,296 --> 00:16:09,629
Oh, just put yourself
in a customer's shoe.
422
00:16:09,631 --> 00:16:11,831
What if, like, you bought this candle
423
00:16:11,833 --> 00:16:12,999
and you get it like this.
424
00:16:13,001 --> 00:16:14,300
I mean, you're kind of gonna ask yourself,
425
00:16:14,302 --> 00:16:17,403
"well, I'm paying $14.99 for this candle."
426
00:16:17,405 --> 00:16:19,071
"I want it to be good."
427
00:16:19,073 --> 00:16:20,139
Yep, that sounds good.
428
00:16:20,141 --> 00:16:23,009
Go ahead. Please give it a shot.
429
00:16:23,011 --> 00:16:27,013
- Okay, so I've got...
- Pull it right there, yep.
430
00:16:27,015 --> 00:16:28,281
You just throw it right in there, yep.
431
00:16:28,283 --> 00:16:30,383
All right, in here.
432
00:16:30,385 --> 00:16:31,884
Make sure there's six in there.
433
00:16:31,886 --> 00:16:33,452
Oh, you got to be careful there.
434
00:16:33,454 --> 00:16:35,021
Now, if that ever happens...
Check to see if I...
435
00:16:35,023 --> 00:16:36,556
make sure that you see
if there's a crack in it.
436
00:16:36,558 --> 00:16:38,624
'Cause if you cracked and you send it,
437
00:16:38,626 --> 00:16:40,927
- that's a cracked candle.
- Jose was all over quality.
438
00:16:40,929 --> 00:16:42,195
Right from the get-go,
439
00:16:42,197 --> 00:16:43,796
everything was about quality.
440
00:16:43,798 --> 00:16:45,431
That's the last thing we need
is customers to get hurt...
441
00:16:45,433 --> 00:16:47,066
- smashed, charged.
- I want no cheaters.
442
00:16:47,068 --> 00:16:48,167
I'm feeling good about that.
443
00:16:48,169 --> 00:16:50,870
So how many of these can you do?
444
00:16:50,872 --> 00:16:54,040
7,000 to 8,000 candles a day.
[Clank]
445
00:16:54,042 --> 00:16:55,441
- 8,000?
- Yes.
446
00:16:55,443 --> 00:16:56,976
So I'm gonna leave you alone for a minute.
447
00:16:56,978 --> 00:16:58,177
I'll come back and check on you.
448
00:16:58,179 --> 00:17:01,347
I'll do my best.
449
00:17:15,729 --> 00:17:17,363
Oh, man.
450
00:17:17,365 --> 00:17:20,933
The speed and pace of all
this stuff is really fast.
451
00:17:20,935 --> 00:17:22,535
So lids were falling off left and right,
452
00:17:22,537 --> 00:17:24,370
I couldn't make the boxes fast enough,
453
00:17:24,372 --> 00:17:26,272
I was way backed up,
454
00:17:26,274 --> 00:17:28,407
so this has been a little tricky for me.
455
00:17:28,409 --> 00:17:29,775
Okay.
456
00:17:29,777 --> 00:17:31,010
[Clinking]
You're killing me, here,
457
00:17:31,012 --> 00:17:33,679
just killing me.
458
00:17:33,681 --> 00:17:35,848
Dan is definitely letting
the jars pile up too much.
459
00:17:35,850 --> 00:17:38,517
I mean, you've got to stay focused here.
460
00:17:41,221 --> 00:17:43,956
You've got a disaster here.
461
00:17:43,958 --> 00:17:45,191
I'm gonna help you out
a little bit here, Dan.
462
00:17:45,193 --> 00:17:47,126
Try to... we're gonna get caught up here.
463
00:17:47,128 --> 00:17:49,228
I am letting you down, bud, I'm sorry.
464
00:17:49,230 --> 00:17:51,631
I think Dan came in here
with a little bit of cockiness,
465
00:17:51,633 --> 00:17:53,432
but it kind of humbled him instantly
466
00:17:53,434 --> 00:17:54,800
when the jars started piling up.
467
00:17:54,802 --> 00:17:57,403
Some people come in and think
it is gonna be easy for them.
468
00:17:57,405 --> 00:17:59,105
I did not think this was gonna be easy.
469
00:17:59,107 --> 00:18:01,107
So what do you like about working here?
470
00:18:01,109 --> 00:18:03,843
To be honest with you, man,
I think sometimes it's hard...
471
00:18:03,845 --> 00:18:05,278
in a big company like this,
472
00:18:05,280 --> 00:18:06,679
I think it's kind of hard to move up.
473
00:18:06,681 --> 00:18:08,147
- Yes.
- I think it's kind of hard
474
00:18:08,149 --> 00:18:10,149
to move up, because I'm not a kiss-ass.
475
00:18:10,151 --> 00:18:14,153
I've kind of seen a lot where guys...
476
00:18:14,155 --> 00:18:15,988
were pretty good at kissing ass...
477
00:18:15,990 --> 00:18:18,624
and moved up in life, in this company.
478
00:18:18,626 --> 00:18:20,660
- Playing the politician game.
- Is there a lot of politics?
479
00:18:20,662 --> 00:18:23,663
Oh, lots of politics, my friend.
480
00:18:23,665 --> 00:18:24,599
I think it takes a lot
of ammunition out of people.
481
00:18:24,601 --> 00:18:25,535
When they feel that way,
they won't work as hard.
482
00:18:25,537 --> 00:18:27,203
That's not a good thing at all.
483
00:18:27,205 --> 00:18:28,571
You got to put 100% into it.
484
00:18:28,573 --> 00:18:31,174
You got to put 100% into it.
That's what life is, man.
485
00:18:31,176 --> 00:18:33,076
I mean, no one's gonna do it for you, man.
486
00:18:33,078 --> 00:18:35,111
I would never take... what
I've been through in my life,
487
00:18:35,113 --> 00:18:36,179
I wouldn't trade it.
488
00:18:36,181 --> 00:18:38,781
My dad was a heroin addict.
489
00:18:38,783 --> 00:18:41,818
He died at a young age.
490
00:18:41,820 --> 00:18:43,753
I was 16... he died, in 1985, of AIDS.
491
00:18:43,755 --> 00:18:45,288
He ended up catching AIDS
from shooting needles.
492
00:18:45,290 --> 00:18:49,192
I have actually witnessed him
shooting needles.
493
00:18:49,194 --> 00:18:52,762
14 to 16, we kind of dealt
with seeing him die slowly.
494
00:18:52,764 --> 00:18:56,866
My mom was very heavy into selling drugs.
495
00:18:56,868 --> 00:18:59,202
You know, can you imagine me
being a freshman in high school?
496
00:18:59,204 --> 00:19:01,838
I'd get home from school,
I want to pour a bowl of cereal,
497
00:19:01,840 --> 00:19:03,940
ATF breaks right into the doors...
498
00:19:03,942 --> 00:19:05,141
front and back... boom.
499
00:19:05,143 --> 00:19:06,576
What are you gonna do with that?
500
00:19:06,578 --> 00:19:08,144
So who raised you then?
501
00:19:08,146 --> 00:19:11,381
The streets. The streets raised me.
502
00:19:11,383 --> 00:19:13,016
When I was 16, I was really fortunate...
503
00:19:13,018 --> 00:19:14,717
I was in boarding school,
504
00:19:14,719 --> 00:19:16,519
I was focused on my schoolwork.
505
00:19:16,521 --> 00:19:18,054
I wasn't trying to survive.
506
00:19:18,056 --> 00:19:20,390
These guys are fully masked,
and AK-47s in the backyard.
507
00:19:20,392 --> 00:19:21,524
I'm a kid, man.
508
00:19:21,526 --> 00:19:23,259
Imagine what that would do to my mind.
509
00:19:23,261 --> 00:19:25,595
Jose hasn't had a whole lot
of positive role models
510
00:19:25,597 --> 00:19:27,730
in his life.
511
00:19:27,732 --> 00:19:29,899
I feel incredibly lucky
that I had my parents
512
00:19:29,901 --> 00:19:31,434
and that I have my dad.
513
00:19:31,436 --> 00:19:33,570
I've been given a tremendous amount.
514
00:19:33,572 --> 00:19:36,673
I'm a really lucky person.
515
00:19:36,675 --> 00:19:41,411
I think struggles teach you
how to just deal with life, man.
516
00:19:43,480 --> 00:19:45,048
- In Lowell, Mass.
- Yeah.
517
00:19:45,050 --> 00:19:46,115
Me and two partners of mine...
518
00:19:46,117 --> 00:19:47,450
I was a former professional fighter...
519
00:19:47,452 --> 00:19:49,586
we have just recently opened up
a mixed martial arts gym
520
00:19:49,588 --> 00:19:51,654
in Greenfield, about a month ago.
521
00:19:51,656 --> 00:19:54,290
We got a few students working out.
522
00:19:54,292 --> 00:19:55,525
Hey, maybe, if you're interested,
523
00:19:55,527 --> 00:19:57,493
after this, we could probably
head down there.
524
00:19:57,495 --> 00:19:59,062
I could give you a nice little workout...
525
00:19:59,064 --> 00:20:00,263
see if you got that mental toughness.
526
00:20:00,265 --> 00:20:01,364
I would like to try that.
527
00:20:01,366 --> 00:20:03,666
I'd probably think that was very cool.
528
00:20:03,668 --> 00:20:06,102
So they don't give you grief
when you walk into the gym
529
00:20:06,104 --> 00:20:08,771
smelling like frosted cinnamon?
[Laughter]
530
00:20:08,773 --> 00:20:10,273
Can't be an animal all the time, right?
531
00:20:10,275 --> 00:20:11,908
I guess.
532
00:20:11,910 --> 00:20:13,876
- This is the end of the run.
- Okay.
533
00:20:13,878 --> 00:20:16,212
Got to say, Dan,
you handled that pretty good.
534
00:20:16,214 --> 00:20:17,447
Thank you for saying that.
535
00:20:17,449 --> 00:20:19,549
- Send this through.
- Okay.
536
00:20:19,551 --> 00:20:24,153
You tell the gentleman
this is the end of the run.
537
00:20:27,424 --> 00:20:30,693
[Door squeaks] After you, my friend.
538
00:20:30,805 --> 00:20:33,805
- This is it.
- This is incredibly cool.
539
00:20:33,831 --> 00:20:35,465
Team Ravenous in action.
540
00:20:35,467 --> 00:20:37,233
You should have seen this place
when we first looked at it.
541
00:20:37,235 --> 00:20:40,036
It was nothing but dirt,
dead rats in the corner.
542
00:20:40,038 --> 00:20:41,938
Good band of brothers, right here, man.
543
00:20:41,940 --> 00:20:44,607
I mean, this is... we don't need
something really fancy.
544
00:20:44,609 --> 00:20:45,775
What for? I mean, we're fighters.
545
00:20:45,777 --> 00:20:47,644
This is gritty.
546
00:20:51,715 --> 00:20:53,149
Where'd you get the money for that?
547
00:20:53,151 --> 00:20:55,218
We actually had a couple
fundraiser parties,
548
00:20:55,220 --> 00:20:56,619
- that we had last summer.
- Cool.
549
00:20:56,621 --> 00:20:58,955
And we had a bunch of people
come in with raffle tickets...
550
00:20:58,957 --> 00:21:01,257
- And that's how you bought...
Both: - The mats.
551
00:21:01,259 --> 00:21:02,492
How we bought bags, but, um,
552
00:21:02,494 --> 00:21:04,527
I'm just glad to have this, though.
553
00:21:04,529 --> 00:21:06,596
Because if I can see
a kid going the wrong way,
554
00:21:06,598 --> 00:21:08,531
I can introduce him to this,
555
00:21:08,533 --> 00:21:10,233
and I just know he's gonna love it.
556
00:21:10,235 --> 00:21:12,635
Today was fabulous for me.
557
00:21:12,637 --> 00:21:15,471
I mean, Jose is a tremendous person.
558
00:21:15,473 --> 00:21:18,875
These guys... it's all about hard work
559
00:21:18,877 --> 00:21:21,044
and relying on yourself.
560
00:21:21,046 --> 00:21:25,615
And I genuinely feel honored
and feel really lucky
561
00:21:25,617 --> 00:21:27,617
that a guy who's as much of a stand-up,
562
00:21:27,619 --> 00:21:30,453
quality guy like that
is working at Yankee Candle.
563
00:21:35,626 --> 00:21:37,393
Announcer: Coming up...
564
00:21:37,395 --> 00:21:38,594
We've got about 24 minutes to open.
565
00:21:38,596 --> 00:21:39,829
Announcer: Harlan gets
up close and personal
566
00:21:39,831 --> 00:21:42,565
with the dirty details of retail.
567
00:21:42,567 --> 00:21:44,834
- How're we doing?
- Good.
568
00:21:50,456 --> 00:21:52,890
Today, I'm in Peachtree City, Georgia.
569
00:21:52,892 --> 00:21:56,093
I'll be working with one
of our store managers.
570
00:21:56,095 --> 00:21:58,963
The Georgia market is
a more difficult market for us.
571
00:21:58,965 --> 00:22:00,498
And this store, in particular,
572
00:22:00,500 --> 00:22:02,800
is not doing as great as we would like.
573
00:22:02,802 --> 00:22:04,402
So I'm not sure what all is going on here.
574
00:22:04,404 --> 00:22:05,736
I'm interested in finding out
575
00:22:05,738 --> 00:22:07,338
what's impacting this store's performance.
576
00:22:07,340 --> 00:22:09,573
- Hi, how are you?
- I'm Dan.
577
00:22:09,575 --> 00:22:11,108
Nice to meet you, Dan. I'm Megan.
578
00:22:11,110 --> 00:22:12,310
- Come on in.
- Hi, Megan.
579
00:22:12,312 --> 00:22:16,147
It smells great in here.
580
00:22:16,149 --> 00:22:18,149
So we need to get the floor vacuumed
581
00:22:18,151 --> 00:22:19,850
and make sure that everything looks good.
582
00:22:19,852 --> 00:22:22,954
You're gonna want to push it up,
like that, so it'll roll.
583
00:22:22,956 --> 00:22:25,189
You want to make sure to get
everything around the front,
584
00:22:25,191 --> 00:22:27,158
'cause our guests,
when they first come in,
585
00:22:27,160 --> 00:22:30,928
that's your only chance you have
to make that best impression.
586
00:22:30,930 --> 00:22:32,630
It's on the side.
587
00:22:32,632 --> 00:22:33,831
[Motor whirs]
588
00:22:33,833 --> 00:22:35,533
Retail is details.
589
00:22:35,535 --> 00:22:36,901
And it's the little things.
590
00:22:36,903 --> 00:22:39,070
I'd like to make sure
591
00:22:39,072 --> 00:22:41,806
that the experience that our customer has
592
00:22:41,808 --> 00:22:44,141
is perfect every single time.
593
00:22:44,143 --> 00:22:49,246
[Motor whir dwindles, then starts again]
594
00:22:49,248 --> 00:22:53,784
[Motor stops and starts again]
595
00:22:53,786 --> 00:22:56,754
[Motor dwindles to a stop]
Our day started off slow.
596
00:22:56,756 --> 00:22:58,022
I think Dan's doing good.
597
00:22:58,024 --> 00:22:59,690
He does need
to move a little faster though.
598
00:22:59,692 --> 00:23:01,625
We might also want to grab a broom,
599
00:23:01,627 --> 00:23:04,528
'cause we can see all
these cobwebs up front here.
600
00:23:04,530 --> 00:23:06,230
We're gonna get the insides
of the big windows also.
601
00:23:06,232 --> 00:23:08,132
Okay.
602
00:23:08,134 --> 00:23:09,500
But go ahead and get all that swept out.
603
00:23:09,502 --> 00:23:10,634
- I will, all right.
- Mm-hmm.
604
00:23:10,636 --> 00:23:12,136
- Is this an old store?
- It is.
605
00:23:12,138 --> 00:23:13,738
This store is over ten years old.
606
00:23:13,740 --> 00:23:15,339
You know, it's been around
for quite a while.
607
00:23:15,341 --> 00:23:18,876
I had a gentleman in my store,
the other day from corporate,
608
00:23:18,878 --> 00:23:20,578
and I was trying to explain how,
609
00:23:20,580 --> 00:23:22,380
when you're walking up on our store,
610
00:23:22,382 --> 00:23:23,681
the first thing you see
611
00:23:23,683 --> 00:23:25,716
is the cracks and the splits in the wood.
612
00:23:25,718 --> 00:23:27,685
But it didn't seem that...
613
00:23:27,687 --> 00:23:30,421
didn't seem like it wanted
to be listened to.
614
00:23:30,423 --> 00:23:33,090
How the store looks is important.
615
00:23:33,092 --> 00:23:36,527
I'm a type "A" guy, and this
is really, really tough.
616
00:23:36,529 --> 00:23:40,431
It kills us, not to have
absolutely spotless,
617
00:23:40,433 --> 00:23:42,400
spanking clean stores.
618
00:23:42,402 --> 00:23:43,801
And I want to work really, really hard
619
00:23:43,803 --> 00:23:45,503
to figure out how to get that fixed.
620
00:23:45,505 --> 00:23:49,340
Let's take that on back to the bathroom,
621
00:23:49,342 --> 00:23:52,510
- 'cause you're gonna need it.
- All right, I'm on it.
622
00:23:52,512 --> 00:23:55,780
There is no job that is too low
623
00:23:55,782 --> 00:23:58,315
for anybody at Yankee Candle to be doing.
624
00:23:58,317 --> 00:23:59,884
[Entrance bell jingles]
625
00:23:59,886 --> 00:24:01,052
How are you ladies doing today?
626
00:24:01,054 --> 00:24:02,753
- Good, how are you?
- Doing good.
627
00:24:02,755 --> 00:24:06,090
It's the job of everyone
to make that store look perfect.
628
00:24:06,092 --> 00:24:08,526
Smells like real apple cider, doesn't it?
629
00:24:08,528 --> 00:24:11,095
[Toilet flushes] It's already taken him
630
00:24:11,097 --> 00:24:12,630
a little bit longer than it should.
631
00:24:12,632 --> 00:24:14,331
And that's extra time
that he could be putting
632
00:24:14,333 --> 00:24:16,000
towards another task.
How're we doing?
633
00:24:16,002 --> 00:24:18,069
- Good. Not bad.
- Looking good.
634
00:24:18,071 --> 00:24:20,371
You got it nice and spiffy. All right.
635
00:24:20,373 --> 00:24:22,840
We're gonna go ahead
and get on one of the shelves.
636
00:24:22,842 --> 00:24:24,442
We're gonna get it cleaned
and straightened.
637
00:24:24,444 --> 00:24:26,610
And you're gonna need
to remember everything you see,
638
00:24:26,612 --> 00:24:27,878
'cause you need to make sure
639
00:24:27,880 --> 00:24:29,480
that you set it back
exactly the way you see it.
640
00:24:29,482 --> 00:24:31,949
You don't want a customer
pulling for a jar
641
00:24:31,951 --> 00:24:33,884
and having a big, old dust bunny
on the end of it,
642
00:24:33,886 --> 00:24:35,219
come out in their face.
643
00:24:35,221 --> 00:24:37,922
That's really not gonna
make 'em want to buy anything,
644
00:24:37,924 --> 00:24:39,056
- so, yes.
- I don't know
645
00:24:39,058 --> 00:24:42,226
what a dust bunny is, but that sounds bad.
646
00:24:45,730 --> 00:24:47,932
[Clinking]
647
00:24:53,705 --> 00:24:55,773
Okay.
648
00:24:55,775 --> 00:24:57,775
Look at the shelves that are around it.
649
00:24:57,777 --> 00:24:58,843
Do you notice anything different
650
00:24:58,845 --> 00:25:01,345
between those shelves and your shelves?
651
00:25:01,347 --> 00:25:04,315
There's a lot of space in them.
652
00:25:04,317 --> 00:25:05,349
- That's right.
- That's a problem.
653
00:25:05,351 --> 00:25:06,650
Yup.
654
00:25:06,652 --> 00:25:07,885
That's what I was thinking
about the space.
655
00:25:07,887 --> 00:25:09,420
I was going,
"why do I have so much space?"
656
00:25:09,422 --> 00:25:11,155
Now, I know.
657
00:25:11,157 --> 00:25:13,958
Gives you the ability
to house another six jars
658
00:25:13,960 --> 00:25:15,192
and keep those out of the back room.
659
00:25:15,194 --> 00:25:16,994
Everything's pulled forward to the front?
660
00:25:16,996 --> 00:25:18,562
- Yep.
- Okay.
661
00:25:18,564 --> 00:25:21,832
So we want to get the customers
to come into the store.
662
00:25:21,834 --> 00:25:24,135
So it's always good
to entice them with coupons.
663
00:25:24,137 --> 00:25:26,871
And don't be discouraged
if somebody tells you no.
664
00:25:26,873 --> 00:25:28,806
- Okay. Hi, how are you?
- How are you, today?
665
00:25:28,808 --> 00:25:29,807
Would you like a coupon
for Yankee Candle today?
666
00:25:29,809 --> 00:25:31,342
- I'm good.
- Okay.
667
00:25:31,344 --> 00:25:32,610
See? It's okay.
668
00:25:32,612 --> 00:25:34,145
Don't get your feelings hurt.
It's all right.
669
00:25:34,147 --> 00:25:36,013
All right, let's walk up this way
670
00:25:36,015 --> 00:25:38,983
and see if we can drum up
a few more customers.
671
00:25:38,985 --> 00:25:41,118
- Where are you originally from?
- Cincinnati.
672
00:25:41,120 --> 00:25:43,888
But, um, it's been a tough economy.
673
00:25:43,890 --> 00:25:47,324
I can definitely feel you on that one.
674
00:25:47,326 --> 00:25:49,927
My husband and I,
we owned a tattoo studio.
675
00:25:49,929 --> 00:25:53,164
People started cutting back.
Tattooing was a big one.
676
00:25:53,166 --> 00:25:55,432
Not only that, but I have epilepsy,
677
00:25:55,434 --> 00:25:57,101
so I can't drive.
678
00:25:57,103 --> 00:25:58,602
Really. Have you always had it?
679
00:25:58,604 --> 00:26:00,604
- Ever since you were a kid?
- No.
680
00:26:00,606 --> 00:26:01,705
Um, it started happening
681
00:26:01,707 --> 00:26:03,807
whenever I was about 19, 20 years old.
682
00:26:03,809 --> 00:26:07,511
I was driving home,
one day with my nephew,
683
00:26:07,513 --> 00:26:10,347
and I went through an intersection.
684
00:26:10,349 --> 00:26:11,949
It was the last thing I remember.
685
00:26:11,951 --> 00:26:13,284
I woke up in the hospital, later on.
686
00:26:13,286 --> 00:26:15,352
I hit a phone poll doing 40 miles an hour
687
00:26:15,354 --> 00:26:17,454
with my nephew in the car with me.
688
00:26:17,456 --> 00:26:19,657
And it's a good thing he was in,
you know, a car seat
689
00:26:19,659 --> 00:26:20,858
and he was buckled up.
690
00:26:20,860 --> 00:26:23,594
But they're not sure
what causes my epilepsy,
691
00:26:23,596 --> 00:26:25,863
and we haven't been able
to find a medication yet
692
00:26:25,865 --> 00:26:27,364
that controls it properly.
693
00:26:27,366 --> 00:26:29,099
So my husband drives me everywhere.
694
00:26:29,101 --> 00:26:31,669
Oh, that must be real tough for him.
695
00:26:31,671 --> 00:26:33,571
We live about 12 miles away,
696
00:26:33,573 --> 00:26:35,172
so he's doing four trips a day.
697
00:26:35,174 --> 00:26:36,740
So it is kind of hard on gas.
698
00:26:36,742 --> 00:26:39,376
Megan is obviously a very strong woman.
699
00:26:39,378 --> 00:26:41,812
Really impressive
in a lot of different ways.
700
00:26:41,814 --> 00:26:43,514
She'd taken ownership of the store
701
00:26:43,516 --> 00:26:44,848
and she was passionate
702
00:26:44,850 --> 00:26:46,350
about wanting that store to look great.
703
00:26:46,352 --> 00:26:48,252
Hey, would you guys like some coupons?
704
00:26:48,254 --> 00:26:52,489
- Buy two candles, get two free?
- Okay.
705
00:26:56,228 --> 00:26:59,830
[Train whistle blows]
706
00:26:59,832 --> 00:27:02,233
Today, I'm gonna be working
707
00:27:02,235 --> 00:27:03,567
as a second assistant sales manager
708
00:27:03,569 --> 00:27:05,936
in Center Valley, Pennsylvania.
709
00:27:05,938 --> 00:27:07,104
I'm looking for Dan.
710
00:27:07,106 --> 00:27:08,439
Oh, he's right back in that room there.
711
00:27:08,441 --> 00:27:09,540
Oh, great, thanks.
712
00:27:09,542 --> 00:27:11,141
There's a lot of turnover in retail.
713
00:27:11,143 --> 00:27:14,245
And it's really important to me
that we've got the best people
714
00:27:14,247 --> 00:27:15,246
working in those jobs.
715
00:27:15,248 --> 00:27:16,714
So I'm excited to see
716
00:27:16,716 --> 00:27:19,550
if we're getting the right folks
into the right positions.
717
00:27:19,552 --> 00:27:21,352
- Are you Dan?
- I'm Dan.
718
00:27:21,354 --> 00:27:23,220
- Are you my trainee?
- I'm... I'm Dan. [Laughs]
719
00:27:23,222 --> 00:27:25,222
- Oh, this is weird.
- It's a great name you got.
720
00:27:25,224 --> 00:27:28,859
All right, so I'm the
second assistant manager here.
721
00:27:28,861 --> 00:27:30,461
My job, basically,
722
00:27:30,463 --> 00:27:31,962
is just making
sure everything's going fine,
723
00:27:31,964 --> 00:27:34,031
you know, customer complaints...
just kind of running the show.
724
00:27:34,033 --> 00:27:37,601
Today, we need to set up a new display.
725
00:27:37,603 --> 00:27:39,937
- Ready to get started?
- Should I put on my apron?
726
00:27:39,939 --> 00:27:41,672
You should definitely put on your apron.
727
00:27:41,674 --> 00:27:43,274
Good.
[Laughs]
728
00:27:43,276 --> 00:27:44,808
We have these things
called "planograms"...
729
00:27:44,810 --> 00:27:46,610
is the name for 'em.
730
00:27:46,612 --> 00:27:49,880
It's just a bunch of pictures
of how the display should be.
731
00:27:49,882 --> 00:27:51,215
- Okay.
- It's easy to grasp.
732
00:27:51,217 --> 00:27:52,449
Corporate has said,
733
00:27:52,451 --> 00:27:54,184
"here's what the display
should look like."
734
00:27:54,186 --> 00:27:57,221
We're going to be setting
that display up there.
735
00:27:57,223 --> 00:27:58,522
But then where the rubber
meets the road here,
736
00:27:58,524 --> 00:28:00,791
is when that team in the store
737
00:28:00,793 --> 00:28:02,993
actually has to bring that to life.
738
00:28:02,995 --> 00:28:04,995
On the planogram I gave you,
739
00:28:04,997 --> 00:28:06,764
there's gift bags and gift boxes,
740
00:28:06,766 --> 00:28:08,198
which we haven't actually gotten in yet.
741
00:28:08,200 --> 00:28:09,867
- Oh, no.
- So what you need to do
742
00:28:09,869 --> 00:28:12,336
is improvise it, and put
whatever you think looks good.
743
00:28:12,338 --> 00:28:15,806
You have about a half hour to do this.
744
00:28:15,808 --> 00:28:18,676
Yeah, it takes, you know, 10, 20 minutes,
745
00:28:18,678 --> 00:28:20,411
but you'll have to get
the hang of things a little bit.
746
00:28:20,413 --> 00:28:24,848
So...
747
00:28:24,850 --> 00:28:29,153
Six inch... these big guys.
748
00:28:29,155 --> 00:28:32,022
[Muttering]
749
00:28:32,024 --> 00:28:34,958
[Clank]
750
00:28:34,960 --> 00:28:36,093
Sorry about that. [Chuckles]
751
00:28:36,095 --> 00:28:38,462
I was in a rush,
752
00:28:38,464 --> 00:28:39,830
and I was trying to be
as careful as possible.
753
00:28:39,832 --> 00:28:42,833
So this looks like this kind of goes...
754
00:28:42,835 --> 00:28:45,336
here.
755
00:28:45,338 --> 00:28:47,204
Dan didn't have a good sense of urgency.
756
00:28:47,206 --> 00:28:50,374
He could have worked a lot faster.
757
00:28:50,376 --> 00:28:51,408
That was a problem.
758
00:28:51,410 --> 00:28:53,110
- So you are over time.
- Okay.
759
00:28:53,112 --> 00:28:55,612
You can see, comparing
the picture to the display,
760
00:28:55,614 --> 00:28:58,382
it's not 100% perfect.
761
00:28:58,384 --> 00:29:00,250
Like that... that looks a lot emptier
762
00:29:00,252 --> 00:29:01,919
- than it does on the picture.
- Right.
763
00:29:01,921 --> 00:29:04,488
- But it'll have to do.
- Okay, well, thanks.
764
00:29:04,490 --> 00:29:06,557
Thanks for cutting me
some slack with this.
765
00:29:06,559 --> 00:29:08,692
It'll look even better
once we get the bags in.
766
00:29:08,694 --> 00:29:10,561
It was interesting,
'cause when she sort of said
767
00:29:10,563 --> 00:29:12,096
"hey, get this," I was looking back.
768
00:29:12,098 --> 00:29:15,432
It's like, "do you have all
the stuff to make the display?"
769
00:29:15,434 --> 00:29:17,501
Sometimes we don't.
770
00:29:17,503 --> 00:29:18,602
Today was a big surprise.
771
00:29:18,604 --> 00:29:20,871
It really is critically important
772
00:29:20,873 --> 00:29:22,139
that the right stuff is in the store
773
00:29:22,141 --> 00:29:23,874
to build the displays with.
774
00:29:23,876 --> 00:29:25,376
Like, when stuff like that happens,
775
00:29:25,378 --> 00:29:26,510
you sort of have to make the best of it.
776
00:29:26,512 --> 00:29:29,480
We need to get that inventory
into the stores
777
00:29:29,482 --> 00:29:30,914
and do it quickly.
778
00:29:30,916 --> 00:29:32,116
That's gonna be one of the key things
779
00:29:32,118 --> 00:29:35,452
I want to go back
and talk to the team about.
780
00:29:35,454 --> 00:29:37,988
Um, so this is my favorite part...
781
00:29:37,990 --> 00:29:39,690
- is selling to people.
- Okay.
782
00:29:39,692 --> 00:29:41,024
How are you, today?
783
00:29:41,026 --> 00:29:44,094
I see you're going all...
[Register beeps] all seasons in.
784
00:29:44,096 --> 00:29:45,629
Dan brings a whole new approach
785
00:29:45,631 --> 00:29:47,865
to selling Yankee candles,
that's for sure.
786
00:29:47,867 --> 00:29:48,966
I will see you back with your coupons.
787
00:29:48,968 --> 00:29:50,634
- Yes.
- Does it sound like a plan?
788
00:29:50,636 --> 00:29:52,703
Have a yankee-candle-rific day.
789
00:29:52,705 --> 00:29:55,272
- You're doing it.
- He's a little quirky,
790
00:29:55,274 --> 00:29:57,241
um, but he's got a heart of gold.
791
00:29:57,243 --> 00:30:00,944
So, for lunch today,
792
00:30:00,946 --> 00:30:03,347
we'll be doing the Dan special.
793
00:30:03,349 --> 00:30:05,582
[Microwave beeps]
Cool.
794
00:30:05,584 --> 00:30:08,752
I don't think I've had
a microwave sandwich in a while.
795
00:30:08,754 --> 00:30:10,120
It's time to live it up, today.
796
00:30:10,122 --> 00:30:13,190
Yeah.
[Laughs]
797
00:30:13,192 --> 00:30:14,558
Look at... look, this is so nice.
798
00:30:14,560 --> 00:30:17,361
And during the summer,
kids come with their parents.
799
00:30:17,363 --> 00:30:19,096
I can see why.
800
00:30:19,098 --> 00:30:21,598
Have you got brothers and sisters?
801
00:30:21,600 --> 00:30:22,699
I have two older brothers
802
00:30:22,701 --> 00:30:24,435
who have moved out of the house, you know.
803
00:30:24,437 --> 00:30:25,769
And right now, at the house,
804
00:30:25,771 --> 00:30:28,439
it's me, my mom, and my little sister.
805
00:30:28,441 --> 00:30:29,740
Is your dad, uh...
806
00:30:29,742 --> 00:30:32,209
he, um, he passed away last June.
807
00:30:32,211 --> 00:30:34,011
- Ugh.
- Um...
808
00:30:34,013 --> 00:30:35,078
I am so sorry to hear that.
809
00:30:35,080 --> 00:30:39,149
Yeah, he, um, had kidney failure.
810
00:30:39,151 --> 00:30:42,586
It got really depressing
the last few months.
811
00:30:42,588 --> 00:30:45,556
It kind of, like, kicked me into gear,
812
00:30:45,558 --> 00:30:48,158
like, just seeing that. Like, being, like,
813
00:30:48,160 --> 00:30:49,259
you know, my mom needs me.
814
00:30:49,261 --> 00:30:51,628
She totally needed you. Oh, God.
815
00:30:51,630 --> 00:30:53,597
- Yeah.
- That's very, very hard.
816
00:30:53,599 --> 00:30:56,233
He was the best dad ever.
817
00:30:56,235 --> 00:30:58,569
You know, if I could be
anything like he is,
818
00:30:58,571 --> 00:31:01,038
- I... that's all I want, you know.
- Yeah.
819
00:31:01,040 --> 00:31:03,540
I know the feeling, in terms
of trying to be like your dad.
820
00:31:03,542 --> 00:31:05,108
- That's hard to do.
- And, and,
821
00:31:05,110 --> 00:31:07,244
like, I need to help
my mom and sister, you know.
822
00:31:07,246 --> 00:31:08,645
I need to be there for them, you know.
823
00:31:08,647 --> 00:31:10,013
But, you know, the next few years,
824
00:31:10,015 --> 00:31:11,815
while I'm in college,
it's just going to class
825
00:31:11,817 --> 00:31:12,816
then coming to work afterwards,
826
00:31:12,818 --> 00:31:14,218
you know, like, when do I study?
827
00:31:14,220 --> 00:31:17,754
He'd be so proud of you.
He would be so proud of you.
828
00:31:17,756 --> 00:31:19,323
I mean, he really would.
829
00:31:19,325 --> 00:31:21,725
And I totally get how tough that must be.
830
00:31:21,727 --> 00:31:23,594
Yeah.
831
00:31:23,596 --> 00:31:25,062
I can't imagine losing your father.
832
00:31:25,064 --> 00:31:30,100
I feel incredibly lucky that
my dad is as healthy as he is.
833
00:31:30,102 --> 00:31:31,502
Listening to today's story
834
00:31:31,504 --> 00:31:34,338
will probably mean I'll give him a call.
835
00:31:34,340 --> 00:31:35,873
Well, thanks for the sandwich.
836
00:31:35,875 --> 00:31:38,609
Anytime to anyone with my name.
837
00:31:38,611 --> 00:31:41,545
- It's a Dan thing.
- Yep, it is a Dan thing.
838
00:31:41,547 --> 00:31:44,381
[Birds chirping]
839
00:31:46,084 --> 00:31:48,218
I'm feeling pretty, um, pretty different
840
00:31:48,220 --> 00:31:51,488
now that this is drawing to an end.
841
00:31:51,490 --> 00:31:54,625
So I've snuck into our fitness center.
842
00:31:54,627 --> 00:31:57,027
I find that helps me organize my thoughts.
843
00:31:57,029 --> 00:31:58,929
I came into this
844
00:31:58,931 --> 00:32:01,899
wanting to only see
how our company was doing.
845
00:32:01,901 --> 00:32:06,270
And what I really found out
was I'm not as nervous
846
00:32:06,272 --> 00:32:09,239
about what it is that I'm doing,
as I was at the start of this,
847
00:32:09,241 --> 00:32:13,510
because watching how
some young people have dealt
848
00:32:13,512 --> 00:32:15,546
with adversity,
849
00:32:15,548 --> 00:32:18,982
listening to the losses that they had,
850
00:32:18,984 --> 00:32:20,684
of parents in their lives,
851
00:32:20,686 --> 00:32:23,387
I'm not sure I, personally,
would have been able
852
00:32:23,389 --> 00:32:26,089
to handle it as well as they have.
853
00:32:26,091 --> 00:32:28,725
I walk away from this
feeling incredibly blessed.
854
00:32:28,727 --> 00:32:31,061
Without my dad's help,
I never would have gotten
855
00:32:31,063 --> 00:32:32,396
to where I am.
856
00:32:32,398 --> 00:32:35,732
But I need to get myself ready
for a big conversation
857
00:32:35,734 --> 00:32:36,900
that I need to have.
858
00:32:36,902 --> 00:32:38,936
And it's gonna be difficult.
859
00:32:38,938 --> 00:32:43,173
And somebody's definitely
not going to be happy.
860
00:32:48,913 --> 00:32:53,249
While the life stories
of our employees are amazing,
861
00:32:53,251 --> 00:32:55,652
I also had the opportunity
to learn a tremendous amount
862
00:32:55,654 --> 00:32:57,287
about our company.
863
00:32:57,289 --> 00:32:58,855
No more soul patch.
864
00:32:58,857 --> 00:33:01,724
Today, all of our employees
have been called
865
00:33:01,726 --> 00:33:04,928
to our flagship store
here at our headquarters
866
00:33:04,930 --> 00:33:06,696
in Massachusetts. The employees believe
867
00:33:06,698 --> 00:33:08,565
that they have the opportunity to weigh in
868
00:33:08,567 --> 00:33:12,068
on whether they think
that I should stay as a chef
869
00:33:12,070 --> 00:33:14,137
or be given a second chance
to pursue a new career.
870
00:33:14,139 --> 00:33:15,572
Um, to be honest,
871
00:33:15,574 --> 00:33:18,475
I don't know whether or not
he deserves a second chance.
872
00:33:21,979 --> 00:33:24,114
Hey, Harlan.
873
00:33:24,116 --> 00:33:26,749
- You're Harlan Kent.
- Have you met me before?
874
00:33:26,751 --> 00:33:27,817
I have not met you,
875
00:33:27,819 --> 00:33:31,020
but you have your CEO blog I read.
876
00:33:31,022 --> 00:33:32,122
Okay, so you probably don't know,
877
00:33:32,124 --> 00:33:34,891
- but I'm Dan Johnson.
- Dan. [Laughs]
878
00:33:34,893 --> 00:33:38,094
- I'm "the man" Dan.
- Oh, my gosh.
879
00:33:38,096 --> 00:33:40,163
I had you scrubbing our toilets.
880
00:33:40,165 --> 00:33:41,498
I did scrub your toilets. I did.
881
00:33:41,500 --> 00:33:43,366
Oh, my gosh.
882
00:33:43,368 --> 00:33:47,103
Blaze, imagine meeting you here.
883
00:33:47,105 --> 00:33:49,772
So, I was curious to catch up with you.
884
00:33:49,774 --> 00:33:51,741
As you can imagine, Blaze,
885
00:33:51,743 --> 00:33:54,277
using inappropriate language,
especially in a place
886
00:33:54,279 --> 00:33:56,513
where you're trying
to create a great atmosphere...
887
00:33:56,515 --> 00:34:00,216
that's just the wrong time, wrong place.
888
00:34:00,218 --> 00:34:01,885
You're gonna want
to strangle and slap the kid.
889
00:34:01,887 --> 00:34:04,287
Actually, other than
the situation at hand,
890
00:34:04,289 --> 00:34:06,723
I never use inappropriate language.
891
00:34:06,725 --> 00:34:08,358
Yeah, just drop it from your everyday use.
892
00:34:08,360 --> 00:34:10,760
'Cause my sense was that
this was not something
893
00:34:10,762 --> 00:34:13,096
that you were interested in
from a career perspective.
894
00:34:13,098 --> 00:34:15,598
Not really.
895
00:34:15,600 --> 00:34:17,600
It's a paycheck.
896
00:34:17,602 --> 00:34:20,436
It's not, so much, the job in general.
897
00:34:20,438 --> 00:34:24,374
It's, you know, it's hard
to act like a real human
898
00:34:24,376 --> 00:34:27,343
when you need to make sure
that your emotions from home
899
00:34:27,345 --> 00:34:28,945
don't show through.
900
00:34:28,947 --> 00:34:32,682
Is everything okay at home with you?
901
00:34:32,684 --> 00:34:34,050
That's a tough question.
902
00:34:34,052 --> 00:34:36,486
I mean, my dad's definitely gone through
903
00:34:36,488 --> 00:34:38,454
some very tough times,
but he's turned his life around.
904
00:34:38,456 --> 00:34:40,990
Getting over alcohol and drug addition...
905
00:34:40,992 --> 00:34:42,859
a very rough past.
906
00:34:42,861 --> 00:34:45,028
And was that going on
when you were growing up, then?
907
00:34:45,030 --> 00:34:46,529
Yeah.
908
00:34:46,531 --> 00:34:48,398
I didn't realize quite
909
00:34:48,400 --> 00:34:49,933
how difficult a hand you've been dealt.
910
00:34:49,935 --> 00:34:51,301
That's tough to get through.
911
00:34:51,303 --> 00:34:52,869
It's not like you can change it,
912
00:34:52,871 --> 00:34:54,637
so you just got to work through it
913
00:34:54,639 --> 00:34:56,139
and figure out what to do
to make yourself happy.
914
00:34:56,141 --> 00:34:59,542
Have you got a role model
or somebody who can help you
915
00:34:59,544 --> 00:35:01,811
with career advice, school advice,
916
00:35:01,813 --> 00:35:02,946
things like that?
917
00:35:02,948 --> 00:35:05,548
I just have, you know, advisors at school.
918
00:35:05,550 --> 00:35:07,016
I don't feel the comfortableness
919
00:35:07,018 --> 00:35:08,351
talking to 'em and asking 'em questions.
920
00:35:08,353 --> 00:35:09,886
And that's hard. I mean, if you want to...
921
00:35:09,888 --> 00:35:12,088
you don't have to do this
just 'cause I'm the CEO...
922
00:35:12,090 --> 00:35:16,092
I'm offering this as a person
who's had the opportunity
923
00:35:16,094 --> 00:35:17,327
to see a bunch of different things,
924
00:35:17,329 --> 00:35:19,629
and would be more than happy to share
925
00:35:19,631 --> 00:35:22,665
some of the lessons
that I've learned through that.
926
00:35:22,667 --> 00:35:24,667
And I'd love to spend some time with you.
927
00:35:24,669 --> 00:35:25,935
Definitely.
928
00:35:25,937 --> 00:35:28,004
I've never had someone be like,
929
00:35:28,006 --> 00:35:29,372
"I really want to help you."
930
00:35:29,374 --> 00:35:30,907
I'm just trying to figure out a way
931
00:35:30,909 --> 00:35:34,210
to help you do something where
you're psyched about doing it.
932
00:35:34,212 --> 00:35:35,511
Yeah, that'd be great.
933
00:35:35,513 --> 00:35:37,947
He was genuinely wanting
to help me figure out
934
00:35:37,949 --> 00:35:39,916
what jobs I can do
that'll make me, you know,
935
00:35:39,918 --> 00:35:41,251
excited to go to work,
936
00:35:41,253 --> 00:35:43,920
rather than waking up and saying,
937
00:35:43,922 --> 00:35:47,557
"oh, no, I have to go
to Yankee Candle today."
938
00:35:47,559 --> 00:35:50,360
Jose, it was really impressive
working with you.
939
00:35:50,362 --> 00:35:51,527
You were talking about the customers...
940
00:35:51,529 --> 00:35:53,496
the customer want this,
the customer want that.
941
00:35:53,498 --> 00:35:55,632
Those are things
that are super important to me.
942
00:35:55,634 --> 00:35:58,134
I want to say thanks, 'cause
obviously you were listening
943
00:35:58,136 --> 00:36:01,137
when folks were talking about
how important that stuff was.
944
00:36:01,139 --> 00:36:03,373
There was one thing that we talked about
945
00:36:03,375 --> 00:36:06,676
that definitely was
a little unsettling to me.
946
00:36:06,678 --> 00:36:09,746
It's the kiss-ups in
the organization that get ahead.
947
00:36:09,748 --> 00:36:12,048
I definitely feel like that... definitely.
948
00:36:12,050 --> 00:36:14,851
In terms of who gets promoted
and who doesn't,
949
00:36:14,853 --> 00:36:16,986
it isn't about the who you know,
950
00:36:16,988 --> 00:36:19,789
it should be about what kind
of a job you can do.
951
00:36:19,791 --> 00:36:21,858
And, as I said,
you've got tremendous skills.
952
00:36:21,860 --> 00:36:24,560
I'd love it if you could bring
some of that passion
953
00:36:24,562 --> 00:36:29,165
and some of that teaching
to other folks in the plant.
954
00:36:29,167 --> 00:36:30,466
If you wouldn't mind, that would be great.
955
00:36:30,468 --> 00:36:33,603
'Cause what I see you
as having potential for
956
00:36:33,605 --> 00:36:34,904
is leading a team in some way.
957
00:36:34,906 --> 00:36:36,806
I'd love that opportunity.
That would be great.
958
00:36:36,808 --> 00:36:39,942
So one of the other things is,
is you coming
959
00:36:39,944 --> 00:36:41,878
from a real tough family situation,
960
00:36:41,880 --> 00:36:43,246
um, one of the things I'd like to do
961
00:36:43,248 --> 00:36:46,549
is also give you $5,000
962
00:36:46,551 --> 00:36:50,053
to use it however you like.
963
00:36:50,055 --> 00:36:51,988
That's awesome.
I definitely appreciate that.
964
00:36:51,990 --> 00:36:54,691
- That's awesome.
- $5,000 is for you.
965
00:36:54,693 --> 00:37:00,330
What I'd like to do is make
a $10,000 investment
966
00:37:00,332 --> 00:37:02,098
- in your gym.
- $10,000.
967
00:37:02,100 --> 00:37:03,766
I know it's just getting off the ground,
968
00:37:03,768 --> 00:37:05,768
but I think it's a really good cause,
969
00:37:05,770 --> 00:37:07,637
and I think it's gonna have a big impact.
970
00:37:07,639 --> 00:37:10,073
Man, those guys are gonna love that.
971
00:37:10,075 --> 00:37:11,808
I want to go to the gym at some point.
972
00:37:11,810 --> 00:37:12,942
Definitely welcome any time.
973
00:37:12,944 --> 00:37:15,311
So if you could work
Yankee Candle, somehow,
974
00:37:15,313 --> 00:37:18,181
into the gym name...
like "Team Yankee Ravenous"...
975
00:37:18,183 --> 00:37:19,315
you know, that would be great.
976
00:37:19,317 --> 00:37:21,317
I'm just kidding, I'm just kidding.
977
00:37:21,319 --> 00:37:22,719
That's great, that's awesome.
978
00:37:22,721 --> 00:37:23,853
Thanks very much. I really appreciate it.
979
00:37:23,855 --> 00:37:25,722
Life was kind of hard for me, but, man,
980
00:37:25,724 --> 00:37:28,424
definitely got hit
with a royal flush today.
981
00:37:28,426 --> 00:37:30,360
- Thank you. Thanks for everything.
- Take care.
982
00:37:30,362 --> 00:37:32,562
Life for me is definitely
gonna be different after today.
983
00:37:32,564 --> 00:37:34,997
You know, like, hopefully,
I can help people the same way
984
00:37:34,999 --> 00:37:36,466
one day, so...
985
00:37:36,468 --> 00:37:39,635
Megan, you and I both share a passion
986
00:37:39,637 --> 00:37:41,304
for the stores and how they look.
987
00:37:41,306 --> 00:37:43,506
And it was music to my ears
988
00:37:43,508 --> 00:37:46,209
when you were saying how much it hurt you
989
00:37:46,211 --> 00:37:48,511
with the front of the store
not looking perfect.
990
00:37:48,513 --> 00:37:52,782
So we're gonna renovate your store.
[Laughs]
991
00:37:52,784 --> 00:37:55,518
Yay! Oh, my gosh.
992
00:37:55,520 --> 00:37:57,587
The front of the store's
gonna look so pretty now.
993
00:37:57,589 --> 00:37:59,756
What I'd also like to give you
994
00:37:59,758 --> 00:38:02,692
is an all-expense-paid trip
for you and your family.
995
00:38:02,694 --> 00:38:05,628
Are you for real?
996
00:38:05,630 --> 00:38:07,196
Oh, my goodness.
997
00:38:07,198 --> 00:38:09,165
The other thing I want to do is,
998
00:38:09,167 --> 00:38:11,234
I actually sit on the board of directors
999
00:38:11,236 --> 00:38:12,402
of two different hospitals.
1000
00:38:12,404 --> 00:38:14,270
And I would be happy
1001
00:38:14,272 --> 00:38:15,605
to use some of those connections
1002
00:38:15,607 --> 00:38:18,508
that I've got, in terms
of helping with your epilepsy.
1003
00:38:18,510 --> 00:38:23,246
Anything that has the chance
of helping me with this,
1004
00:38:23,248 --> 00:38:24,547
so I might be able to return back
1005
00:38:24,549 --> 00:38:26,516
to, at some point, a normal life?
1006
00:38:26,518 --> 00:38:29,886
Yes, I am totally open to that. Totally.
1007
00:38:29,888 --> 00:38:32,021
And I know it's incredibly expensive.
1008
00:38:32,023 --> 00:38:34,323
And, you know, what I would be happy to do
1009
00:38:34,325 --> 00:38:38,761
is provide for you $20,000
worth of medical expenses
1010
00:38:38,763 --> 00:38:41,631
and see if somebody's got some
new way to help you with it.
1011
00:38:41,633 --> 00:38:44,000
Thank you so much.
1012
00:38:44,002 --> 00:38:46,836
I've never had anything
like that ever happen before.
1013
00:38:46,838 --> 00:38:48,671
You're a good person.
1014
00:38:48,673 --> 00:38:52,909
Thank you. Thank you very much.
1015
00:38:52,911 --> 00:38:56,045
I try not to cry when
I get happy about something,
1016
00:38:56,047 --> 00:39:00,316
but I've never had anybody
be that generous before.
1017
00:39:00,318 --> 00:39:02,518
- Thank you.
- You're welcome.
1018
00:39:02,520 --> 00:39:04,053
I...
1019
00:39:04,055 --> 00:39:07,490
I think he needs a little set
of angel wings and a halo.
1020
00:39:07,492 --> 00:39:09,992
He's like a guardian angel.
1021
00:39:09,994 --> 00:39:11,427
I hear about treatments all the time,
1022
00:39:11,429 --> 00:39:13,763
but I know that I can't afford them.
1023
00:39:13,765 --> 00:39:15,231
It's wonderful.
1024
00:39:15,233 --> 00:39:18,000
I don't know what else to say.
It's wonderful.
1025
00:39:18,002 --> 00:39:20,803
This is probably a little
on the overwhelming side?
1026
00:39:20,805 --> 00:39:22,905
Uh, pretty much everything, yeah.
1027
00:39:22,907 --> 00:39:25,107
[Laughter]
1028
00:39:25,109 --> 00:39:26,342
Dan, you're a very nice, friendly guy.
1029
00:39:26,344 --> 00:39:28,911
But, more importantly, you're passionate,
1030
00:39:28,913 --> 00:39:30,012
and that really came across.
1031
00:39:30,014 --> 00:39:31,781
I have a passion for fragrance.
1032
00:39:31,783 --> 00:39:33,149
You do. [Laughs]
1033
00:39:33,151 --> 00:39:35,418
So I thought that was great.
1034
00:39:35,420 --> 00:39:37,520
Thank you so much.
1035
00:39:37,522 --> 00:39:40,957
Dan, I heard real clearly
1036
00:39:40,959 --> 00:39:45,161
how tough the passing
of your father has been.
1037
00:39:45,163 --> 00:39:48,764
Your positive attitude, Dan, is remarkable.
1038
00:39:48,766 --> 00:39:51,834
And it's the way my dad was, you know.
1039
00:39:51,836 --> 00:39:53,002
I can assure you
1040
00:39:53,004 --> 00:39:55,338
that your dad would be
incredibly proud of you.
1041
00:39:55,340 --> 00:39:57,006
I... I try.
1042
00:39:57,008 --> 00:39:59,942
I know it's raw for you, and...
1043
00:39:59,944 --> 00:40:01,777
tough for you, personally.
1044
00:40:01,779 --> 00:40:06,048
And that also can put
a huge financial burden
1045
00:40:06,050 --> 00:40:08,284
on a family.
1046
00:40:08,286 --> 00:40:09,819
Yeah.
1047
00:40:09,821 --> 00:40:14,023
So what I'd like to do
is give you $15,000.
1048
00:40:14,025 --> 00:40:15,825
[Guffaws]
1049
00:40:15,827 --> 00:40:18,728
To help your family,
and to help take care of them.
1050
00:40:18,730 --> 00:40:20,263
Wow.
1051
00:40:20,265 --> 00:40:22,098
I mean, what you're doing for my family,
1052
00:40:22,100 --> 00:40:27,103
I can never communicate how
thankful I will be forever.
1053
00:40:27,105 --> 00:40:28,938
Incredible.
1054
00:40:28,940 --> 00:40:31,474
You've got a lot of financial challenges.
1055
00:40:31,476 --> 00:40:35,378
Um, you're trying to figure out
how to pay for school.
1056
00:40:35,380 --> 00:40:36,479
What I'd like to do is,
1057
00:40:36,481 --> 00:40:40,116
is I'd like to give you $10,000... okay?...
1058
00:40:40,118 --> 00:40:42,885
to help you reduce your student loans.
1059
00:40:42,887 --> 00:40:45,821
I think you're doing
a really great job here.
1060
00:40:45,823 --> 00:40:48,257
Thank you so much.
1061
00:40:48,259 --> 00:40:50,293
You know, there's nothing more I want
1062
00:40:50,295 --> 00:40:52,562
than for my dad to see me, right now,
1063
00:40:52,564 --> 00:40:54,530
see everything that's happening.
1064
00:40:54,532 --> 00:40:56,899
I want to give you a hug.
[Laughs]
1065
00:40:56,901 --> 00:41:01,370
But, you know, I know that
he was proud of me at least.
1066
00:41:01,372 --> 00:41:03,973
I certainly have been inspired
1067
00:41:03,975 --> 00:41:05,675
by the life stories of our employees.
1068
00:41:05,677 --> 00:41:06,976
And I'm really looking forward
1069
00:41:06,978 --> 00:41:09,145
to getting a chance to reach out to my dad
1070
00:41:09,147 --> 00:41:11,314
and spend some time catching up with him,
1071
00:41:11,316 --> 00:41:13,950
as well as talking about
how much I appreciate him.
1072
00:41:13,952 --> 00:41:17,186
Dad, do you remember
when I was telling you
1073
00:41:17,188 --> 00:41:19,422
I was on my way to interview
at Yankee Candle
1074
00:41:19,424 --> 00:41:21,190
and you were telling me, why would I...
1075
00:41:21,192 --> 00:41:22,558
Yeah.
1076
00:41:22,560 --> 00:41:25,227
...be going to a candle company
of all things?
1077
00:41:25,229 --> 00:41:26,963
I remember very well.
1078
00:41:26,965 --> 00:41:29,832
Now that I obviously know
1079
00:41:29,834 --> 00:41:31,300
a great deal more
about the candle business
1080
00:41:31,302 --> 00:41:34,704
than I ever did know, I can imagine that
1081
00:41:34,706 --> 00:41:38,674
that was a very wise decision
on your part.
1082
00:41:38,676 --> 00:41:41,377
I'm feeling really lucky.
1083
00:41:41,379 --> 00:41:42,912
I've got the greatest job there is.
1084
00:41:42,914 --> 00:41:46,582
Things worked out really well,
and I'm really lucky to be here.
1085
00:41:46,584 --> 00:41:49,752
I'm eternally grateful
for the time that you spent
1086
00:41:49,754 --> 00:41:53,055
with giving me the lessons
and, more importantly,
1087
00:41:53,057 --> 00:41:56,659
the sacrifices you guys made.
1088
00:41:56,661 --> 00:42:00,463
Living up to your and mom's
expectations of me
1089
00:42:00,465 --> 00:42:03,432
has always been one of
the most important things to me.
1090
00:42:03,434 --> 00:42:06,636
Well, mom and I are as proud of you
1091
00:42:06,638 --> 00:42:10,773
as we could possibly be.
1092
00:42:38,798 --> 00:42:48,798
Sync and corrected by atrn97g
www.MY-SUBS.com
83578
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