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male announcer: More than 100of America's biggest bosses...
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- I just hope
I can keep up with the guys.
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announcer:Have gone undercover
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in their own companies.
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- That wasn't as easyas it looks.
6
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- Here we go!
- Lift me up!
7
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- I'm about
to just flip out here.
8
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{\an3}- I would almost swear
you look like somebody else.
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- Right here, right now,
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{\an3}we're gonna shut
the restaurant down.
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announcer:More than $20 million
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00:00:27,519 --> 00:00:28,270
have been awardedto employees.
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{\an1}- I'll write up a check
for $250,000.
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- Oh, my God.
15
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announcer:And millions of lives...
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- I'm gonna pay off
the mortgage.
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announcer:Changed forever.
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- For real?
- This is real.
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The greatest reward is to seepeople live their dream.
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- That's a life changer.
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[dramatic music]
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announcer:This season...
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- Oh, that's pretty cold.
24
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announcer:The most incredible...
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{\an3}- We just got
an emergency response.
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- Let's rumble!
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[employees cheering
and pounding]
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announcer: Surprising...
- [gasps]
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- Oh, my God.
30
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- I'm Drew Brees.
- My God.
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announcer:And challenging journeys...
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- [screams]
announcer: So far.
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- Report of a buildingon fire.
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- Blech.
- Uh-uh, no, no, no, no,
35
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no, no, no, no, no, no.
36
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- Coming up!
37
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- Let's talk about getting you
out of this system.
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♪ ♪
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announcer:Tonight...
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- Going down!
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announcer:On "Undercover Boss"...
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announcer: The founderof America's largest
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hazardous wastedisposal company...
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- Holy mackerel.
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announcer: Will be gettingdown and dirty...
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- Stinks over here.
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announcer:As he battles to hold on
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to hishighly trained workforce
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in the faceof rapid expansion...
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- I feel like
an industrial janitor.
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announcer:As he goes undercover.
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- I've never done
anything like this.
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announcer: The boss willtrade in his luxury lifestyle
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to put his life on the line...
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- He started shaking.
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He looked terrified.
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announcer:Dealing with disaster zones...
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- We're heading out
for an emergency response.
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- Safety valve in hand!
Eyes on him.
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announcer: And a workforcetasked with responding 24-7.
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- I miss Thanksgiving.
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{\an3}And I don't get compensated
for that.
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- Seems like
the people at corporate,
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we're wearing the same shirt,
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00:02:07,577 --> 00:02:08,912
but they're kind of
on the other team.
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announcer: But how willhis coworkers react...
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- [gasps]
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announcer: When they find outhe's really the boss?
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- Oh, my God.
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{\an1}You really just changed
my life today.
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announcer: All this nexton "Undercover Boss."
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[upbeat music]
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♪ ♪
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{\an8}- I'm Alan McKim.
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{\an8}I'm the chairman and founder
of Clean Harbors.
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It's been my life's work
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to build Clean Harborsfrom scratch,
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and it's my baby.
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I love this company.
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I love working
with the people here.
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I love the customers.
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announcer:With its headquarters
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in Norwell, Massachusetts,
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this $3.3-billion-a-yearcompany
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has been cleaning up Americafor 40 years.
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- We've done
so many major events,
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from 9/11to cleaning up anthrax
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to hurricane damage
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to the big Gulf oil spill.
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♪ ♪
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We are the Ghostbusters
of America.
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I mean,
we do all the dirty jobs
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that nobody elsewould want to clean up.
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♪ ♪
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[soft music]
96
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Growing up,we were pretty poor.
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There were times it was
really difficult financially.
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My mom and dad,you know, struggled.
99
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I had alwaysbeen entrepreneurial.
100
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You know,I would be the kid
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running two or three
paper routes
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or fixing cars.
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I helped pay the bills.
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And so I was somewhat drivento prove that I could
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be successful because
of that upbringing, I think.
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♪ ♪
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I started Clean Harborsin 1980.
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There was a lot of oil spills
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in the '70s and '80s,particularly here in Boston.
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So me and three other guys,we started cleaning up spills
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and doing everythingyou could, really, to survive.
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I had three childrenat the time,
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and people thoughtI was a little crazy
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to go and start a companyfrom scratch.
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There were many a week
where I never took a paycheck.
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Just didn't have the money.
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My family were very supportive
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because they knew we weremaking something
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that, quite frankly,ended up being
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beyond my wildest dreams
successful.
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[upbeat music]
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The company grewfor the first ten years
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so significantly that we gotto about $100 million by 1990.
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Today Clean Harborsis a public company
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on the New YorkStock Exchange.
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This year, we'll do about$3.5 billion in revenue.
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And we've been able
to acquire many companies.
128
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We've doneabout 50 acquisitions.
129
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We started offin an office trailer
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in the backof a friend's shop.
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And we've grown fromthat one location
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to now 750 locations.
133
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I never imagined Clean Harbors
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would ever be the size
that it is today.
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{\an8}♪ ♪
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{\an8}- How are you feelingabout going undercover?
137
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{\an8}- Looking forward to it,actually.
138
00:04:49,781 --> 00:04:53,701
{\an8}My undercover name
is Bill Anderson.
139
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{\an8}I'm a mechanic.
140
00:04:54,577 --> 00:04:56,704
{\an9}I really need
to go back to work
141
00:04:56,788 --> 00:04:58,706
{\an9}and keep earning
a living now.
142
00:04:58,790 --> 00:05:00,041
{\an8}- That's believable.
143
00:05:00,124 --> 00:05:01,417
{\an8}- Yeah.
- Yeah, I like that.
144
00:05:01,501 --> 00:05:04,045
{\an8}- What do you guys
think I should look like?
145
00:05:04,128 --> 00:05:05,255
{\an9}- Like, maybe one of those
huge mustaches
146
00:05:05,338 --> 00:05:06,381
{\an8}that go all the way
out to here.
147
00:05:06,464 --> 00:05:09,717
- Oh, handlebars?
[laughter]
148
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- Hi. Welcome.
149
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- Hi, how are you?
- Good, good.
150
00:05:12,178 --> 00:05:13,054
How are you?
- Good.
151
00:05:13,137 --> 00:05:14,639
I've never doneanything like this,
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and I'm extremely nervous
and apprehensive.
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Being at corporate,
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everythinggets filtered to me.
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I want it unfiltered.
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I want to find out
what we need to do
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to stay aheadof our competitors.
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Oh, my God.
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Holy mackerel.
160
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I need a ponytail.
161
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[laughs]
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Unbelievable.
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[dramatic music]
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♪ ♪
165
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- Oh, my God.
- Stop it right now.
166
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- I'm Bill.
[laughter]
167
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{\an3}- Oh, man.
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- Look at you.
169
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- Posing as a formercar mechanic,
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my employees are gonna betricked into thinking
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that they're taking partin a documentary
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about second careers.
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They have no idea thisis really "Undercover Boss."
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- Bye. Bye.
- Bye.
175
00:06:08,526 --> 00:06:10,612
- We love you.
- Love you too.
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- Stay safe!
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♪ ♪
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[upbeat music]
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- So today we're goingto the East Chicago, Indiana,
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re-refinery.
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It's the largest of its kindin the world.
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{\an8}This is where we takewaste oil,
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clean it, recycle it.
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It's a sustainable solution
for hazardous waste,
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and this is what a lot of our
customers are looking for.
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This is a really importantrevenue stream
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of our companyhere at this plant.
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We want it to be operatingat the highest safety
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as well as efficiency level.
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Hey, I'm looking for Brianna.
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{\an9}[laughs]
Brianna, I'm Bill.
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{\an8}- Hi, Bill.
- Nice to meet you.
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- So you're shadowing me today?
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{\an1}- I'm gonna be your right-hand
man today, I guess.
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- Okay, so we're gonna go
in this tank
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full of asphalt and sludge
and oil
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and we're gonna clean it out.
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- Asphalt and sludge.
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- [laughs]
- Okay.
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00:07:03,581 --> 00:07:04,832
- It's real dirty.
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{\an3}Have you done anything
like this before?
202
00:07:06,751 --> 00:07:07,835
- No, I haven't.
203
00:07:07,919 --> 00:07:09,379
I was a mechanic before.
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- So you're used to getting
a little dirty.
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- Oh, yeah, I can get dirty.
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00:07:13,049 --> 00:07:14,342
- Oh, there's a lot of dirt.[laughs]
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{\an1}- Think a guy my age
would be able to handle that?
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{\an3}- Depends on how healthy
you are, Bill.
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- I'm pretty healthy.
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{\an3}- [laughs]
You'll be all right, then.
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- It's important that we cleanthese railcars
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because we usethose same railcars
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after they're clean
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to send our re-refined productback out again,
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and that's a real efficient
use of the rail.
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{\an3}- So you don't have
any problems with, like,
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{\an3}tight spaces or anything,
right?
218
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{\an1}- A little
claustrophobic sometimes.
219
00:07:39,492 --> 00:07:42,870
I'm a little worriedabout getting into a vessel.
220
00:07:42,954 --> 00:07:44,998
This is the first timeI'm doing this job,
221
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and that makes me
a little nervous.
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♪ ♪
223
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- There's a hole over here.
224
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So there's a hole
where everything--
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{\an1}it's like a drain,
almost.
226
00:07:54,841 --> 00:07:57,010
- Okay.
- There's no shame.
227
00:07:57,093 --> 00:07:58,928
{\an1}If you want to get out,
you get out.
228
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{\an1}So we're gonna wear
our fire-resistant clothing.
229
00:08:02,682 --> 00:08:04,559
{\an3}- Is there potential
with a fire?
230
00:08:04,642 --> 00:08:07,395
{\an1}- Well, with the materials
that we sometimes clean, yes,
231
00:08:07,478 --> 00:08:09,856
{\an1}sometimes they have
explosive levels.
232
00:08:09,939 --> 00:08:12,233
{\an3}- What would happen if we
actually had a fire in there?
233
00:08:12,316 --> 00:08:14,110
- If there was a fire in there,
234
00:08:14,193 --> 00:08:15,862
there's a chance we...
235
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{\an1}we can't come out,
you know what I mean?
236
00:08:18,114 --> 00:08:20,324
- This is not necessarilywhat I expected.
237
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I didn't really know that it
was gonna be so dangerous.
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♪ ♪
239
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{\an1}How long are we gonna be
in the suit?
240
00:08:27,665 --> 00:08:30,293
{\an3}- Well, depends on how long
you can handle it.
241
00:08:30,376 --> 00:08:31,544
{\an3}You look a little nervous,
Bill.
242
00:08:31,627 --> 00:08:32,587
This is an efficient job.
243
00:08:32,670 --> 00:08:34,589
I don't think he can keep up.
244
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You're only as strong
as your weakest link.
245
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♪ ♪
246
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- If you're notgetting any air,
247
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you grab like this.
248
00:08:41,888 --> 00:08:43,556
- All right.
- Just do that.
249
00:08:43,639 --> 00:08:45,266
- You all right?
250
00:08:45,349 --> 00:08:46,476
- Can't believe
that it takes you so long
251
00:08:46,559 --> 00:08:47,643
just to get yourself set,
you know?
252
00:08:47,727 --> 00:08:50,438
- Oh, he's kind of nervous.
253
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{\an3}Okay.
254
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He's kind of nervous.
He's drinking water.
255
00:08:54,650 --> 00:08:56,486
- When we got ready to go,
256
00:08:56,569 --> 00:08:57,612
it seemed like Bill
maybe panicked a little bit.
257
00:08:57,695 --> 00:08:59,572
He looked terrified.
258
00:08:59,655 --> 00:09:01,324
- It's just too [...] hot
259
00:09:01,407 --> 00:09:02,575
to be [...] around up here.
260
00:09:02,658 --> 00:09:04,827
My heart was racing.
I was sweating.
261
00:09:04,911 --> 00:09:07,830
Wow, it really was hotin there.
262
00:09:07,914 --> 00:09:10,124
- All right.
You guys be safe.
263
00:09:10,208 --> 00:09:11,959
- Yes, sir.
264
00:09:12,043 --> 00:09:13,169
- Going down!
265
00:09:13,252 --> 00:09:13,795
- Going down.
266
00:09:13,878 --> 00:09:16,005
So watch your step going in.
267
00:09:16,089 --> 00:09:16,631
♪ ♪
268
00:09:16,714 --> 00:09:18,466
Second person going down.
269
00:09:18,549 --> 00:09:22,887
♪ ♪
270
00:09:25,223 --> 00:09:26,224
{\an8}- Oh, yeah.
271
00:09:32,647 --> 00:09:33,648
{\an8}- All right.
272
00:09:42,281 --> 00:09:43,407
{\an1}Pull.
273
00:09:44,534 --> 00:09:45,785
- We had our hand toolsin there,
274
00:09:45,868 --> 00:09:47,453
and we were movingthe sludge away
275
00:09:47,537 --> 00:09:48,663
from the bottom of that tank.
276
00:09:48,746 --> 00:09:49,664
And, you know,it was heavy labor,
277
00:09:49,747 --> 00:09:52,458
heavy labormoving that stuff around.
278
00:09:58,965 --> 00:10:01,676
♪ ♪
279
00:10:01,759 --> 00:10:04,220
- Bill, you all right?
280
00:10:05,221 --> 00:10:06,305
Hey, Bill.
281
00:10:09,225 --> 00:10:10,643
- Don't panic.
Don't panic.
282
00:10:12,728 --> 00:10:15,731
♪ ♪
283
00:10:24,499 --> 00:10:27,460
- I was feeling really hot.My heart was racing.
284
00:10:27,544 --> 00:10:29,337
It was almost like
a claustrophobic feeling.
285
00:10:33,049 --> 00:10:33,383
- All right.
286
00:10:34,175 --> 00:10:35,218
- Coming up!
287
00:10:35,302 --> 00:10:38,889
[dramatic music]
288
00:10:40,307 --> 00:10:42,517
- You gotta adjust
that bottle, Bill.
289
00:10:42,601 --> 00:10:44,603
{\an1}You gotta move that bottle
to the front.
290
00:10:44,686 --> 00:10:46,146
- As I got near the top,
291
00:10:46,229 --> 00:10:49,649
my emergency bottlewas starting to be wedged in.
292
00:10:49,733 --> 00:10:51,401
I was starting to reallybreathe pretty heavy.
293
00:10:52,736 --> 00:10:53,820
{\an1}- Hold on.
294
00:10:53,903 --> 00:10:55,030
{\an1}Here, hold on.
Hold on, Bill. Hold on.
295
00:10:56,114 --> 00:10:57,073
{\an1}- Yeah, hold on.
Hold on.
296
00:10:57,157 --> 00:10:58,325
{\an1}Stay right there.
Don't panic.
297
00:10:58,408 --> 00:10:58,992
Don't panic, whatever you do.
298
00:10:59,075 --> 00:11:01,202
- It's the only way out,
299
00:11:01,286 --> 00:11:03,204
and the manholewas just not wide enough,
300
00:11:03,288 --> 00:11:03,997
so I had to go back down,
301
00:11:04,080 --> 00:11:07,125
back into the tank again
302
00:11:07,208 --> 00:11:08,209
and try to shiftmy bottle around,
303
00:11:08,293 --> 00:11:10,879
and then tryto come back up again
304
00:11:10,962 --> 00:11:12,923
to get through that hole.
305
00:11:13,006 --> 00:11:14,174
{\an3}- Come on.
306
00:11:16,301 --> 00:11:17,260
- Take your time.
307
00:11:17,344 --> 00:11:19,179
{\an1}- Take your time.
You're good.
308
00:11:19,262 --> 00:11:20,597
- Take your time.
- Take a step up.
309
00:11:20,680 --> 00:11:22,015
There you go.
- There you go.
310
00:11:22,098 --> 00:11:23,183
{\an1}- Now sit on the edge
right there.
311
00:11:23,266 --> 00:11:24,059
- Yeah, there you go.
- See?
312
00:11:27,103 --> 00:11:28,229
♪ ♪
313
00:11:28,313 --> 00:11:31,691
- Bill looked like he just
ran a marathon or something.
314
00:11:31,775 --> 00:11:33,193
It's a hard job.
315
00:11:33,276 --> 00:11:36,029
{\an3}- I didn't like
getting stuck in the hole.
316
00:11:36,112 --> 00:11:37,906
- No, nobody likes that.
317
00:11:37,989 --> 00:11:39,157
♪ ♪
318
00:11:39,240 --> 00:11:40,367
- I have so much respectfor Bri
319
00:11:40,450 --> 00:11:44,746
'cause this is hard workin very difficult conditions,
320
00:11:44,829 --> 00:11:46,164
but what I did find is thatshe's got a great crew here.
321
00:11:46,247 --> 00:11:48,708
These guys really made sure
322
00:11:48,792 --> 00:11:50,710
that I was calm
and I didn't panic.
323
00:11:50,794 --> 00:11:52,879
♪ ♪
324
00:11:52,962 --> 00:11:54,381
- All right, Bill, so...
325
00:11:54,464 --> 00:11:55,423
{\an3}this is where
you can get changed.
326
00:11:55,507 --> 00:11:57,550
- Okay.
Nice hot shower.
327
00:11:57,634 --> 00:11:59,552
That would feel really good.
328
00:12:00,595 --> 00:12:01,596
What's that?
329
00:12:01,680 --> 00:12:02,764
- That's your shower.
330
00:12:02,847 --> 00:12:04,265
[quirky music]
331
00:12:04,349 --> 00:12:07,394
- Oh, wow.
No shower here for you?
332
00:12:07,477 --> 00:12:08,770
- No. We don't have showers.
333
00:12:08,853 --> 00:12:10,063
We don't even have
a bathroom in here.
334
00:12:10,146 --> 00:12:11,231
- Wow.
335
00:12:11,314 --> 00:12:13,024
You do that kind of work,
336
00:12:13,108 --> 00:12:14,526
{\an1}and you have
to go home at night,
337
00:12:14,609 --> 00:12:15,527
all sweaty like that?
338
00:12:15,610 --> 00:12:17,070
Am I gonna have to do that?
339
00:12:17,153 --> 00:12:18,154
{\an3}- Yes, sir.
340
00:12:18,238 --> 00:12:19,364
- How do you change here?
341
00:12:19,447 --> 00:12:20,073
I mean,
you don't have, like, shades,
342
00:12:20,156 --> 00:12:22,200
and it's not private,
343
00:12:22,283 --> 00:12:23,785
and anybody
could kind of walk in.
344
00:12:23,868 --> 00:12:26,287
- I really don't
get to do a full change
345
00:12:26,371 --> 00:12:28,289
{\an3}because there's nowhere
to change.
346
00:12:28,373 --> 00:12:32,085
{\an1}- Bri, are there other females
working here on the site?
347
00:12:32,168 --> 00:12:33,086
- I am the only female.
- Wow.
348
00:12:33,169 --> 00:12:35,839
I have three daughters,and, you know,
349
00:12:35,922 --> 00:12:37,298
I would want themto be treated with respect,
350
00:12:37,382 --> 00:12:39,592
have their own change room,
351
00:12:39,676 --> 00:12:41,261
have a working bathroom,
352
00:12:41,344 --> 00:12:43,430
and a clean spaceto eat their lunch.
353
00:12:43,513 --> 00:12:45,265
I was hungry.
- I know.
354
00:12:45,348 --> 00:12:46,891
{\an3}- It takes a lot out of you,
doesn't it?
355
00:12:46,975 --> 00:12:48,101
{\an1}- Truly.
356
00:12:48,184 --> 00:12:49,269
{\an1}No offense,
but your first time
357
00:12:49,352 --> 00:12:54,274
{\an1}going in this tank today was,
what, like, 15, 20 minutes?
358
00:12:54,357 --> 00:12:55,275
- Yeah.
359
00:12:55,358 --> 00:12:56,484
{\an1}- My first time
going in that tank,
360
00:12:56,568 --> 00:12:58,611
{\an1}I was in there
about two hours and a half.
361
00:12:58,695 --> 00:12:59,654
- Wow.
362
00:12:59,738 --> 00:13:01,239
{\an1}- My mom doesn't even know
how dangerous
363
00:13:01,322 --> 00:13:02,824
{\an1}the stuff
that I work with is.
364
00:13:02,907 --> 00:13:05,660
- Wow. You're living
with your mom still?
365
00:13:05,744 --> 00:13:06,953
- Yeah, my mom's the best.
366
00:13:07,036 --> 00:13:08,705
{\an1}When I was young,
like, my mom,
367
00:13:08,788 --> 00:13:10,957
{\an1}she ended up
with stage four chondrosarcoma,
368
00:13:11,040 --> 00:13:13,626
{\an1}which is a--it's a
connective tissue cancer.
369
00:13:13,710 --> 00:13:15,628
I had to be a provider
370
00:13:15,712 --> 00:13:18,465
{\an1}because my mom
couldn't do that anymore.
371
00:13:18,548 --> 00:13:19,799
- Wow.
372
00:13:19,883 --> 00:13:21,301
{\an1}- I work 12-hour days,
sometimes 16s,
373
00:13:21,384 --> 00:13:23,928
{\an1}just so that I can help
support my family.
374
00:13:24,012 --> 00:13:24,971
- Right.
375
00:13:25,054 --> 00:13:26,264
She really touched my heart,quite frankly.
376
00:13:26,347 --> 00:13:32,479
She's dedicating her paycheck
to helping her mother,
377
00:13:32,562 --> 00:13:34,981
who can't work,
raise their family.
378
00:13:35,064 --> 00:13:37,317
She is quite an impressiveyoung woman.
379
00:13:37,400 --> 00:13:39,986
{\an1}- I have two brothers
and two sisters.
380
00:13:40,069 --> 00:13:43,323
{\an1}My sister's a single mom.
I have a two-year-old niece.
381
00:13:43,406 --> 00:13:44,699
Here name's Italy.
382
00:13:44,783 --> 00:13:46,493
She's my favorite person
in the whole world.
383
00:13:46,576 --> 00:13:48,036
- Wow, she's so beautiful.
384
00:13:48,119 --> 00:13:49,537
- [laughs]
- Look at her.
385
00:13:49,621 --> 00:13:53,500
But you gotta support
your mom, your niece,
386
00:13:53,583 --> 00:13:56,336
{\an3}and you really have
four other siblings home?
387
00:13:56,419 --> 00:13:58,505
- See, the way I look at it,
388
00:13:58,588 --> 00:14:00,465
{\an1}I don't have the luxury
of being able to give up.
389
00:14:00,548 --> 00:14:03,134
{\an1}So many people rely
on the things that I do.
390
00:14:03,218 --> 00:14:05,053
I have to keep going.
391
00:14:06,137 --> 00:14:07,305
- At 27 years old,she's basically
392
00:14:07,388 --> 00:14:12,393
the primary caregiver
for seven people,
393
00:14:12,477 --> 00:14:14,854
includinga two-year-old niece.
394
00:14:14,938 --> 00:14:17,023
You know,she really needs this job,
395
00:14:17,106 --> 00:14:18,983
and I'm quite disappointed
396
00:14:19,067 --> 00:14:22,028
in seeing that she didn't have
any facilities to work from.
397
00:14:22,111 --> 00:14:22,946
I'm really hoping that we can
398
00:14:23,029 --> 00:14:26,741
make some real improvementshere.
399
00:14:26,825 --> 00:14:29,744
[upbeat music]
400
00:14:29,828 --> 00:14:31,871
♪ ♪
401
00:14:31,955 --> 00:14:33,873
{\an8}So todayI'm going undercover
402
00:14:33,957 --> 00:14:36,626
{\an8}at our field services officein New Jersey.
403
00:14:36,709 --> 00:14:37,293
This particular officehas handled
404
00:14:37,377 --> 00:14:39,379
some really unique projects,
405
00:14:39,462 --> 00:14:43,550
whether it's anthraxor part of 9/11
406
00:14:43,633 --> 00:14:45,677
or a fire or an explosionat a refinery.
407
00:14:45,760 --> 00:14:46,845
Our emergency response
teams here
408
00:14:46,928 --> 00:14:49,722
really do put their lives
on the line when they go out.
409
00:14:49,806 --> 00:14:51,891
So todayI'm really looking forward
410
00:14:51,975 --> 00:14:54,394
to working with this teamto see firsthand
411
00:14:54,477 --> 00:14:56,229
if there's anything that we
could be doing differently
412
00:14:56,312 --> 00:14:58,231
to support them
because they really are
413
00:14:58,314 --> 00:15:00,608
the heroes of our business.
414
00:15:00,692 --> 00:15:02,527
{\an1}How you doing?
I'm looking for Gregg.
415
00:15:02,610 --> 00:15:04,070
{\an8}- How you doing, Bill?
My name is Gregg Maier.
416
00:15:04,153 --> 00:15:05,029
{\an8}- Oh, very nice to meet you.
417
00:15:05,113 --> 00:15:05,655
{\an8}- South Plainfield office.
- Bill Anderson.
418
00:15:05,738 --> 00:15:07,282
{\an8}How do you do?
- Good.
419
00:15:07,365 --> 00:15:09,117
So you're gonna be
shadowing me today.
420
00:15:09,200 --> 00:15:10,410
{\an1}- Great.
421
00:15:10,493 --> 00:15:13,746
{\an3}- So we have a hard hat here
and road vest for you.
422
00:15:13,830 --> 00:15:15,623
{\an3}We're gonna make sure
you're safe
423
00:15:15,707 --> 00:15:18,084
{\an3}and you come home in the same
condition you're here now.
424
00:15:18,167 --> 00:15:19,168
All right?
- All right, good.
425
00:15:21,296 --> 00:15:21,337
{\an8}- Go ahead, Kevin.
426
00:15:27,510 --> 00:15:29,095
- All right, copy that.
427
00:15:29,178 --> 00:15:31,264
Hey, Bill, we just got
an emergency response
428
00:15:31,347 --> 00:15:32,932
to go down to Lower Manhattan.
429
00:15:33,016 --> 00:15:34,434
I got a crew dispatched there,
430
00:15:34,517 --> 00:15:36,269
{\an1}so we're gonna go out there
and assist them.
431
00:15:36,352 --> 00:15:38,313
- I'll follow you.
- When I met Bill,
432
00:15:38,396 --> 00:15:39,439
I was really surprisedhow old he was.
433
00:15:39,522 --> 00:15:42,400
I don't think Billwould make it as a laborer--
434
00:15:42,483 --> 00:15:45,862
potentially as a driverbut not as a laborer.
435
00:15:45,945 --> 00:15:48,114
[dramatic music]
436
00:15:48,197 --> 00:15:49,782
[upbeat music]
437
00:15:49,866 --> 00:15:51,492
{\an1}- What kind of spill is this,
a chemical spill?
438
00:15:51,576 --> 00:15:53,202
{\an3}- Yeah, seems like
a chemical spill
439
00:15:53,286 --> 00:15:55,538
that got released
into an alleyway.
440
00:15:55,622 --> 00:15:56,956
- How long you beenwith Clean Harbors?
441
00:15:57,040 --> 00:15:58,333
- 25 years.25 years in September, yeah.
442
00:15:58,416 --> 00:16:00,460
It's a good wage,
443
00:16:00,543 --> 00:16:02,837
{\an3}but you're away
from your family a lot.
444
00:16:02,921 --> 00:16:04,297
We're on call every other week
445
00:16:04,380 --> 00:16:07,425
for emergency response
after your normal shift
446
00:16:07,508 --> 00:16:10,470
of 10, 12, 14 hours.
447
00:16:10,553 --> 00:16:12,639
- Like, 2:00 in the morning?
448
00:16:12,722 --> 00:16:14,474
{\an3}- Sure, 8:00 in the morning,
9:00--
449
00:16:14,557 --> 00:16:16,476
- Wow. Saturdays
and Sundays too?
450
00:16:16,559 --> 00:16:17,769
- Absolutely.
451
00:16:17,852 --> 00:16:21,356
{\an1}- You must be missing
a lot of personal stuff.
452
00:16:21,439 --> 00:16:24,442
- I miss Thanksgiving where I
can't get, you know, coverage.
453
00:16:24,525 --> 00:16:26,945
{\an3}And I don't get compensated
for that.
454
00:16:27,028 --> 00:16:28,321
- First impressionof Gregg is,
455
00:16:28,404 --> 00:16:29,989
he's a real dedicated employee,
456
00:16:30,073 --> 00:16:31,491
works a lot of hours.
457
00:16:31,574 --> 00:16:33,368
Think he's a dedicatedfamily man as well.
458
00:16:33,451 --> 00:16:39,332
♪ ♪
459
00:16:39,415 --> 00:16:41,542
{\an3}- Bill, I hope
you're ready to work.
460
00:16:41,626 --> 00:16:43,461
{\an3}Come on, Bill.
Some backstreet kitchen,
461
00:16:43,544 --> 00:16:45,505
they spilled some chemicals
in the alleyway here.
462
00:16:45,588 --> 00:16:46,839
- All right.
- It's a corrosive
463
00:16:46,923 --> 00:16:48,800
that we're gonna be handling.
- Okay.
464
00:16:48,883 --> 00:16:50,343
- You're gonna be
pressure-washing
465
00:16:50,426 --> 00:16:51,552
around that area.
466
00:16:51,636 --> 00:16:53,137
We're gonna get you suited up.
467
00:16:53,221 --> 00:16:55,014
♪ ♪
468
00:16:55,098 --> 00:16:56,349
{\an3}- This looks like
a lot of gear to put on.
469
00:16:56,432 --> 00:16:58,184
Is this necessary?
- This absolutely is.
470
00:16:58,267 --> 00:16:59,852
{\an1}We want to make sure
that you're protected,
471
00:16:59,936 --> 00:17:01,521
{\an1}that you don't get exposed
to chemicals.
472
00:17:01,604 --> 00:17:02,355
{\an1}All right, Bill,
keep that away from your foot
473
00:17:02,438 --> 00:17:03,523
at about an angle like this.
474
00:17:03,606 --> 00:17:04,524
- Okay.
- All right?
475
00:17:04,607 --> 00:17:09,028
♪ ♪
476
00:17:09,112 --> 00:17:10,655
- Running that wand,it's a little different
477
00:17:10,738 --> 00:17:11,739
than running a penin the office.
478
00:17:11,823 --> 00:17:15,368
Operating all thishigh-pressure water, you know,
479
00:17:15,451 --> 00:17:16,911
you really gotta have stamina.
480
00:17:16,995 --> 00:17:17,370
You gotta be strong.
481
00:17:17,453 --> 00:17:20,206
Stinks over here.
482
00:17:20,289 --> 00:17:22,208
{\an1}- All right, we're gonna start
sucking the water.
483
00:17:22,291 --> 00:17:23,501
- Okay.
- Very high-powered truck.
484
00:17:23,584 --> 00:17:25,044
{\an1}Whatever gets
in that end of that
485
00:17:25,128 --> 00:17:26,379
{\an1}is gonna go
into the truck, all right?
486
00:17:26,462 --> 00:17:28,548
So we want to make sure
everything stays clear.
487
00:17:28,631 --> 00:17:30,842
You ready to do this?
- I'm ready to do it.
488
00:17:30,925 --> 00:17:32,427
- Let's go.
Safety valve in hand.
489
00:17:32,510 --> 00:17:33,553
Eyes on him.
490
00:17:33,636 --> 00:17:36,264
If anything gets close
to his feet,
491
00:17:36,347 --> 00:17:38,016
you pull that immediately.
492
00:17:38,099 --> 00:17:39,350
Let's go.
493
00:17:39,434 --> 00:17:40,601
♪ ♪
494
00:17:40,685 --> 00:17:42,311
- Looking at how Greggruns the job
495
00:17:42,395 --> 00:17:44,188
and his attention to safety,
496
00:17:44,272 --> 00:17:47,066
he really is a leader,
and I'm really proud of him.
497
00:17:47,150 --> 00:17:48,401
♪ ♪
498
00:17:48,484 --> 00:17:50,737
- I see your shirt's
a little wet.
499
00:17:50,820 --> 00:17:52,238
You didn't get hit with
the pressure washer, did you?
500
00:17:52,321 --> 00:17:54,198
- No. No, it's a little sweat.
501
00:17:54,282 --> 00:17:55,408
- A little bit, huh?
- [laughs]
502
00:17:55,491 --> 00:17:59,746
This little fat guy
really sweated a lot in there,
503
00:17:59,829 --> 00:18:00,538
and I was only in there
for a while.
504
00:18:00,621 --> 00:18:02,749
So that was a hard day.
505
00:18:02,832 --> 00:18:04,042
- It sure was.
506
00:18:04,125 --> 00:18:05,126
{\an3}I'm glad we got some water
to cool down.
507
00:18:05,209 --> 00:18:07,295
{\an3}You got a chance
to get some fresh air.
508
00:18:07,378 --> 00:18:08,296
{\an1}- Yeah.
509
00:18:08,379 --> 00:18:11,090
[somber music]
510
00:18:11,174 --> 00:18:13,384
{\an3}- This is really
bringing back some memories.
511
00:18:13,468 --> 00:18:16,554
I actually worked at thecleanup operations of 9/11.
512
00:18:16,637 --> 00:18:17,847
{\an8}- Is that right?
513
00:18:17,930 --> 00:18:20,058
{\an8}- We just workeda few blocks from here
514
00:18:20,141 --> 00:18:20,725
couple daysafter it happened.
515
00:18:20,808 --> 00:18:23,269
I haven't been back since.
516
00:18:23,352 --> 00:18:25,229
- Is that right?
- Yeah.
517
00:18:25,313 --> 00:18:26,439
- That really is amazing.
518
00:18:26,522 --> 00:18:29,400
It's peaceful.
- Yeah.
519
00:18:29,484 --> 00:18:31,152
- May they rest in peace.
- That's right.
520
00:18:31,235 --> 00:18:33,571
♪ ♪
521
00:18:33,654 --> 00:18:35,782
{\an1}So...
522
00:18:35,865 --> 00:18:38,659
you must've seen some really
difficult scenes, I'm sure.
523
00:18:38,743 --> 00:18:41,287
{\an3}- Absolutely.
Something I could never forget.
524
00:18:41,370 --> 00:18:44,582
The destruction, it was justburning and burning
525
00:18:44,665 --> 00:18:46,459
for months.
526
00:18:46,542 --> 00:18:47,627
- What kind of work
did you actually do here?
527
00:18:47,710 --> 00:18:49,629
- So if you look over here,
528
00:18:49,712 --> 00:18:52,298
{\an3}you can see our stations
that we had.
529
00:18:52,381 --> 00:18:53,966
They were setting up
the vacuum truck,
530
00:18:54,050 --> 00:18:55,760
similar to what
you were doing today.
531
00:18:55,843 --> 00:18:57,678
And here you can see
some of our guys
532
00:18:57,762 --> 00:18:59,639
washing the firemen's boots.
- Wow.
533
00:18:59,722 --> 00:19:04,435
How long did the project lastoverall for you?
534
00:19:04,519 --> 00:19:05,645
{\an3}- I guess it was
probably two years.
535
00:19:05,728 --> 00:19:08,314
18-hour days.
- Yeah.
536
00:19:08,397 --> 00:19:12,110
- We'd go home, turn around,
shower, and come back.
537
00:19:12,193 --> 00:19:12,693
{\an1}- That must've been
really difficult
538
00:19:12,777 --> 00:19:14,612
to be here every day, wow.
539
00:19:14,695 --> 00:19:16,656
- I hope we never have to do
something like that again.
540
00:19:16,739 --> 00:19:19,158
- For sure, huh?
541
00:19:19,242 --> 00:19:20,660
- I think this justshows the resilience
542
00:19:20,743 --> 00:19:21,536
of New Yorkers here,
543
00:19:21,619 --> 00:19:24,705
{\an3}that we're not gonna
let this stop us.
544
00:19:24,789 --> 00:19:25,998
{\an1}- Yes.
545
00:19:26,082 --> 00:19:27,291
- I'm glad I was part of that.
546
00:19:27,375 --> 00:19:29,335
♪ ♪
547
00:19:29,418 --> 00:19:32,880
- To know that all
of my employees were here
548
00:19:32,964 --> 00:19:34,674
working 12,18 hours a day,
549
00:19:34,757 --> 00:19:38,803
seven days a weekfor months on end
550
00:19:38,886 --> 00:19:40,972
is just something
that I'll never forget.
551
00:19:41,055 --> 00:19:43,224
So I guess with all the timethat you had to invest,
552
00:19:43,307 --> 00:19:45,017
did that have a big impact
on your family?
553
00:19:45,101 --> 00:19:46,394
- Oh, it does.
554
00:19:46,477 --> 00:19:48,855
That workload that we do,
555
00:19:48,938 --> 00:19:50,565
{\an3}I'm still trying
to find some vacation time.
556
00:19:50,648 --> 00:19:51,691
- [laughs]
557
00:19:51,774 --> 00:19:53,693
{\an3}- And I would love
to go to Italy.
558
00:19:53,776 --> 00:19:54,861
I have two daughters.
559
00:19:54,944 --> 00:19:56,737
My oldest is taking Italian,
560
00:19:56,821 --> 00:19:58,823
so it's our dream vacation,
561
00:19:58,906 --> 00:20:00,658
{\an3}but obviously
it's a very expensive trip
562
00:20:00,741 --> 00:20:02,535
to go for a family of four.
- Yeah.
563
00:20:02,618 --> 00:20:05,496
- So maybe I can spend
some time with my kids
564
00:20:05,580 --> 00:20:06,914
before they go off to college,
565
00:20:06,998 --> 00:20:09,208
{\an3}and I gotta try to figure out
how to pay for that,
566
00:20:09,292 --> 00:20:10,877
{\an3}'cause that's gonna be
super challenging.
567
00:20:10,960 --> 00:20:12,336
- That's a big amount
of money too.
568
00:20:12,420 --> 00:20:14,672
{\an3}- Yeah, I don't know
how I'm gonna afford college.
569
00:20:14,755 --> 00:20:17,341
- Listening to Gregg todayabout how many hours
570
00:20:17,425 --> 00:20:19,594
he puts in and how much
he's away from his family,
571
00:20:19,677 --> 00:20:22,180
we gotta takea hard look at that.
572
00:20:22,263 --> 00:20:24,557
Rewarding our employeesis really important to me,
573
00:20:24,640 --> 00:20:27,602
and it's something that I'm
gonna talk to my team about.
574
00:20:27,685 --> 00:20:30,229
Thank you very much
for telling me about
575
00:20:30,313 --> 00:20:31,856
what you experienced here,
576
00:20:31,939 --> 00:20:33,649
{\an1}was something
that I'll never forget.
577
00:20:33,733 --> 00:20:36,569
He played
a really important role.
578
00:20:36,652 --> 00:20:39,530
I really felthe and many of our employees
579
00:20:39,614 --> 00:20:41,115
are unsung heroes.
580
00:20:41,199 --> 00:20:44,744
♪ ♪
581
00:20:44,827 --> 00:20:45,786
{\an8}announcer: Coming up...
582
00:20:45,870 --> 00:20:48,372
{\an8}- We have the rattlesnakes
we have to watch out for.
583
00:20:48,456 --> 00:20:49,415
- Oh, man.
584
00:20:49,499 --> 00:20:51,375
announcer: Alan faceshis biggest fear...
585
00:20:51,459 --> 00:20:53,294
- I [...] hate snakes.
586
00:20:53,377 --> 00:20:55,421
announcer:And is bitten by the truth.
587
00:20:55,504 --> 00:20:57,882
{\an3}- People at corporate
are kind of on the other team.
588
00:20:57,965 --> 00:20:59,425
- Wow.
589
00:20:59,509 --> 00:21:01,636
[dramatic music]
590
00:21:09,478 --> 00:21:12,397
{\an8}[upbeat music]
591
00:21:12,481 --> 00:21:13,982
{\an8}♪ ♪
592
00:21:14,066 --> 00:21:16,610
- Clean Harbors
responds to incidents
593
00:21:16,693 --> 00:21:19,404
that are the result
of natural disasters.
594
00:21:19,488 --> 00:21:21,365
We're getting callsmore and more
595
00:21:21,448 --> 00:21:22,366
for emergency response work,
596
00:21:22,449 --> 00:21:26,328
whether it's the wildfiresout in California
597
00:21:26,411 --> 00:21:27,913
or it's the hurricanesor it's flooding.
598
00:21:27,996 --> 00:21:30,624
And you never knowwhen they're gonna hit.
599
00:21:30,707 --> 00:21:32,417
Our field techswould be called upon
600
00:21:32,501 --> 00:21:35,087
anywhere to goin the United States.
601
00:21:35,170 --> 00:21:37,923
Sometimes we could have 1,000
mobilized to a major disaster.
602
00:21:38,006 --> 00:21:40,217
Field techsare really important,
603
00:21:40,300 --> 00:21:42,803
but it's really hardto retain good workers,
604
00:21:42,886 --> 00:21:43,804
so it's importantfor me to be undercover
605
00:21:43,887 --> 00:21:46,098
to really understand
606
00:21:46,181 --> 00:21:48,934
some of the needs that they
might have firsthand.
607
00:21:49,017 --> 00:21:50,227
Morning.I'm looking for Vance.
608
00:21:50,310 --> 00:21:52,270
- Yeah.- I'm Bill. Nice to meet you.
609
00:21:52,354 --> 00:21:53,480
{\an8}- Welcome to Texas.
- Thanks so much.
610
00:21:53,563 --> 00:21:55,941
{\an8}A little warm here.
- Yeah, sweaty.
611
00:21:56,024 --> 00:21:57,734
{\an8}I got you an outfit.
- Okay, great.
612
00:21:57,818 --> 00:21:58,068
Gonna be going outin the boats?
613
00:21:58,151 --> 00:21:58,944
- Yeah.
614
00:21:59,027 --> 00:22:02,614
♪ ♪
615
00:22:02,697 --> 00:22:04,491
- So, Vance,
what's going on today?
616
00:22:04,574 --> 00:22:05,575
Where are we going?
617
00:22:05,659 --> 00:22:08,662
- We're head over
to the Aransas National Refuge.
618
00:22:08,745 --> 00:22:11,373
It's one of the most
important refuges in America.
619
00:22:11,456 --> 00:22:13,125
It's 115,000 acres.
620
00:22:13,208 --> 00:22:15,919
{\an1}It's still contaminated
from Hurricane Harvey
621
00:22:16,002 --> 00:22:17,254
when it hit two years ago.
622
00:22:17,337 --> 00:22:18,922
{\an3}- I saw on the news
when this hurricane hit.
623
00:22:19,005 --> 00:22:20,799
It was quite a disaster.
- Yeah.
624
00:22:20,882 --> 00:22:24,469
{\an3}- So it's really important,
I guess, to get it back
625
00:22:24,553 --> 00:22:26,471
{\an3}to the way it was
before the hurricane.
626
00:22:26,555 --> 00:22:28,974
{\an1}- Yeah, and we've been working
on getting this ever since.
627
00:22:29,057 --> 00:22:32,853
- I think it's a testamentto just how much damage
628
00:22:32,936 --> 00:22:35,105
was done
from this past hurricane,
629
00:22:35,188 --> 00:22:36,773
the fact that almost
two years later,
630
00:22:36,857 --> 00:22:37,983
we're still doingcleanup effort here.
631
00:22:38,066 --> 00:22:41,153
What are we expecting to seewhen we get to the site?
632
00:22:41,236 --> 00:22:45,824
- Um, a lot of debris,
possibly oil containers,
633
00:22:45,907 --> 00:22:47,033
washers, dryers, you know.
634
00:22:47,117 --> 00:22:48,660
- Really? Wow.
635
00:22:48,743 --> 00:22:49,995
♪ ♪
636
00:22:50,078 --> 00:22:51,705
{\an1}- I'm gonna brief you
a little bit about the animals
637
00:22:51,788 --> 00:22:52,706
because we have
the rattlesnakes
638
00:22:52,789 --> 00:22:54,332
{\an1}we have to watch out for,
especially near, like,
639
00:22:54,416 --> 00:22:56,460
{\an1}the water lines,
as well as alligators.
640
00:22:56,543 --> 00:22:58,753
- I really don't like snakes.
641
00:22:58,837 --> 00:23:01,298
Help me understandabout the snake part.
642
00:23:01,381 --> 00:23:03,383
{\an3}- Scan the ground area
around us before you step out
643
00:23:03,467 --> 00:23:05,135
into the tall grass, obviously.
644
00:23:05,218 --> 00:23:06,970
- Oh, man.
645
00:23:07,053 --> 00:23:08,972
I [...] hate snakes.
646
00:23:09,055 --> 00:23:10,182
I don't know what it is,
647
00:23:10,265 --> 00:23:12,767
but I reallydon't like snakes.
648
00:23:12,851 --> 00:23:15,228
- I don't know if Bill's gonna
be cut out for the job today.
649
00:23:15,312 --> 00:23:18,023
- I would be paralyzed
if a snake came across me.
650
00:23:18,106 --> 00:23:25,030
♪ ♪
651
00:23:25,113 --> 00:23:27,491
- Whew, that looks like
an entire house.
652
00:23:27,574 --> 00:23:30,035
- Wow.- Let's suit up.
653
00:23:30,118 --> 00:23:31,411
We're in a rattlesnake area,
654
00:23:31,495 --> 00:23:32,746
so we're gonna use these
to protect our feet
655
00:23:32,829 --> 00:23:34,706
and our boot area.
- Okay.
656
00:23:34,789 --> 00:23:37,042
- Be careful. Don't slip.
- Okay.
657
00:23:37,125 --> 00:23:40,337
{\an1}- Any kind of household waste,
we'll start picking up.
658
00:23:40,420 --> 00:23:41,880
{\an1}- These both
have liquids in them.
659
00:23:41,963 --> 00:23:43,048
Is that okay?
- Yeah, let's throw it in.
660
00:23:43,131 --> 00:23:46,092
- Looks like peroxide.
- Peroxide?
661
00:23:46,176 --> 00:23:47,010
- [sighs]
- Grease?
662
00:23:47,093 --> 00:23:49,054
- Yeah, you got a grease can?
663
00:23:49,137 --> 00:23:51,431
{\an1}I got another
grease can over here.
664
00:23:51,515 --> 00:23:53,058
- There's a lot of stuff here.
- Lot of stuff.
665
00:23:53,141 --> 00:23:55,852
{\an3}Keep it like this,
just like this.
666
00:23:55,936 --> 00:23:58,480
{\an3}That should be good.
[sighs]
667
00:23:58,563 --> 00:23:59,856
{\an3}Heavy?
668
00:23:59,940 --> 00:24:01,233
{\an1}- Yeah, it's kind of heavy,
huh?
669
00:24:01,316 --> 00:24:03,068
And the heat, you know, and
the sun beating down on you,
670
00:24:03,151 --> 00:24:04,110
it's a young man's game.
671
00:24:04,194 --> 00:24:05,946
- I don't think he'd betoo good
672
00:24:06,029 --> 00:24:07,405
on the field tech team.
673
00:24:07,489 --> 00:24:09,074
He just doesn't have
the energy, I don't think,
674
00:24:09,157 --> 00:24:11,284
to be able to keep up
with us younger guys.
675
00:24:11,368 --> 00:24:13,411
♪ ♪
676
00:24:13,495 --> 00:24:14,913
{\an1}You know,
as you're operating it,
677
00:24:14,996 --> 00:24:15,705
if I need to stop you,
678
00:24:15,789 --> 00:24:17,290
{\an1}I'm gonna raise my arms
in a big X,
679
00:24:17,374 --> 00:24:18,792
tell you to stop.
- All right.
680
00:24:18,875 --> 00:24:20,043
♪ ♪
681
00:24:20,126 --> 00:24:23,046
{\an3}- And you can turn on
your hydraulics.
682
00:24:23,129 --> 00:24:24,005
Go ahead and close it.
683
00:24:24,089 --> 00:24:26,258
{\an3}Perfect.
684
00:24:26,341 --> 00:24:27,759
Let's tilt it up.
685
00:24:27,842 --> 00:24:29,427
- I was very impressedwith Vance.
686
00:24:29,511 --> 00:24:31,304
- All right, you got it.
Let's get it out of here.
687
00:24:31,388 --> 00:24:33,640
- I really felt that,you know,
688
00:24:33,723 --> 00:24:34,933
he had safety
at the top of his mind.
689
00:24:35,016 --> 00:24:38,895
Doing all right?
- Yeah, you're doing good.
690
00:24:38,979 --> 00:24:39,938
Let's make sure
we don't hit the ATV
691
00:24:40,021 --> 00:24:41,064
when we back up, though.
692
00:24:41,147 --> 00:24:44,067
[vehicle beeping]
693
00:24:44,150 --> 00:24:46,653
♪ ♪
694
00:24:46,736 --> 00:24:48,738
{\an3}I'm pretty thirsty.
You want to take a break?
695
00:24:48,822 --> 00:24:49,823
- That sounds great.
696
00:24:51,199 --> 00:24:53,618
{\an1}Work in this environment,
work in this heat,
697
00:24:53,702 --> 00:24:56,496
worry about snakes,
it's not a fun job.
698
00:24:56,580 --> 00:24:59,457
- My job, I feel like an
industrial janitor sometimes.
699
00:24:59,541 --> 00:25:00,834
- Oh, really?
- You know?
700
00:25:00,917 --> 00:25:02,127
{\an3}Just day in and day out,
doing the dirty work.
701
00:25:02,210 --> 00:25:03,295
- Yeah, yeah.
702
00:25:03,378 --> 00:25:04,170
What things would you improve?
703
00:25:04,254 --> 00:25:06,298
{\an3}- I don't feel
we get paid enough
704
00:25:06,381 --> 00:25:07,757
for the type of work we do.
705
00:25:07,841 --> 00:25:09,426
{\an3}New guys come in
with no experience
706
00:25:09,509 --> 00:25:10,302
{\an3}and start
at a higher rate than us
707
00:25:10,385 --> 00:25:12,304
because we don't get
those yearly raises
708
00:25:12,387 --> 00:25:13,471
like we should be getting.
709
00:25:13,555 --> 00:25:15,432
{\an1}- Wow.
That's not fair, huh?
710
00:25:15,515 --> 00:25:17,309
{\an1}That's gotta be demoralizing,
really, huh?
711
00:25:17,392 --> 00:25:18,935
{\an1}'Cause you're now
so experienced,
712
00:25:19,019 --> 00:25:20,604
{\an1}and some greenhorn's
making more money.
713
00:25:20,687 --> 00:25:21,771
- Yeah, it hurts.
714
00:25:21,855 --> 00:25:23,273
{\an3}The last six months,
I've actually
715
00:25:23,356 --> 00:25:24,190
{\an3}been trying to find,
like, a new job
716
00:25:24,274 --> 00:25:26,276
or figure out a plan,
717
00:25:26,359 --> 00:25:27,068
{\an3}'cause I've been looking
to buy a house, right,
718
00:25:27,152 --> 00:25:29,029
{\an3}and I couldn't do it
as a field tech.
719
00:25:29,112 --> 00:25:31,990
- I was taken backby that because
720
00:25:32,073 --> 00:25:33,658
we want to hold on
to our people,
721
00:25:33,742 --> 00:25:37,329
and if we're not giving them
pay increases,
722
00:25:37,412 --> 00:25:40,457
then that's gonna force
those people to look elsewhere.
723
00:25:40,540 --> 00:25:42,459
{\an1}You're probably away
from home quite a bit.
724
00:25:42,542 --> 00:25:43,793
- Me and my girl live together.
725
00:25:43,877 --> 00:25:46,171
{\an3}I maybe only get one weekend
a month free time.
726
00:25:46,254 --> 00:25:49,341
- Your girl doesn't
mind that too much?
727
00:25:49,424 --> 00:25:51,009
{\an3}- She gets
really upset about it.
728
00:25:51,092 --> 00:25:52,135
She don't like me going away.
729
00:25:52,218 --> 00:25:53,136
We got engaged last year,
730
00:25:53,219 --> 00:25:55,847
{\an3}and I want to have a real nice
wedding with her
731
00:25:55,930 --> 00:25:57,182
'cause she deserves it.
732
00:25:57,265 --> 00:25:59,809
{\an1}- You want to have a family
and get married and...
733
00:25:59,893 --> 00:26:02,854
- Yeah, get married,
have a kid, be happy.
734
00:26:02,937 --> 00:26:05,190
Yup.
- There you go.
735
00:26:05,273 --> 00:26:06,816
[heartfelt music]
736
00:26:06,900 --> 00:26:08,985
It's been a long time since
I've been in the field,
737
00:26:09,069 --> 00:26:12,072
and it really
brought back my respect
738
00:26:12,155 --> 00:26:15,533
and appreciationfor what our people do.
739
00:26:15,617 --> 00:26:17,202
I'd hate to see us losean employee like Vance,
740
00:26:17,285 --> 00:26:20,997
so we gotta find waysto make our employees
741
00:26:21,081 --> 00:26:22,832
feel more satisfiedand appreciated
742
00:26:22,916 --> 00:26:24,542
so they'll stay here longer.
743
00:26:24,626 --> 00:26:27,212
♪ ♪
744
00:26:27,295 --> 00:26:30,215
[upbeat music]
745
00:26:30,298 --> 00:26:31,716
♪ ♪
746
00:26:31,800 --> 00:26:33,218
This whole experiencehas highlighted to me
747
00:26:33,301 --> 00:26:37,514
how crucial it is to hang onto our experienced employees.
748
00:26:37,597 --> 00:26:39,057
{\an8}So I've traveled hereto Braintree.
749
00:26:39,140 --> 00:26:41,267
{\an8}This is oneof our distribution centers.
750
00:26:41,351 --> 00:26:43,853
The red trucks
that you see here
751
00:26:43,937 --> 00:26:45,438
are the lifeblood
of this company.
752
00:26:45,522 --> 00:26:47,232
The drivers here,they're able to transport
753
00:26:47,315 --> 00:26:50,110
all sorts of differenttypes of chemicals.
754
00:26:50,193 --> 00:26:52,112
They're handling acidsand corrosives.
755
00:26:52,195 --> 00:26:53,279
There is serious risk,
obviously,
756
00:26:53,363 --> 00:26:56,241
but they're highly trained
to deal with those risks.
757
00:26:56,324 --> 00:26:58,284
{\an8}I'm looking for Brian.
- Bill, what's up, bud? Brian.
758
00:26:58,368 --> 00:27:00,412
{\an8}- How are you?
- How's it going?
759
00:27:00,495 --> 00:27:01,913
{\an8}All right, you'll be
riding with me today.
760
00:27:01,996 --> 00:27:03,665
{\an3}Gonna do some local drop-offs,
pickups, and whatnot.
761
00:27:03,748 --> 00:27:05,083
{\an3}We'll go in here
and get you changed up.
762
00:27:05,166 --> 00:27:07,544
- A lot of our drivers arecoming up on retirement age,
763
00:27:07,627 --> 00:27:11,089
and it's really hard
to recruit new drivers.
764
00:27:11,172 --> 00:27:13,091
I want to go undercoverbecause recruiting
765
00:27:13,174 --> 00:27:16,386
is a very important issuefor me to solve.
766
00:27:16,469 --> 00:27:19,097
I want to hear firsthandfrom our drivers
767
00:27:19,180 --> 00:27:21,808
what we could doto make their jobs better.
768
00:27:21,891 --> 00:27:24,227
♪ ♪
769
00:27:24,310 --> 00:27:25,437
- Should be a nice ride.
770
00:27:25,520 --> 00:27:28,606
{\an1}- Yeah. Beautiful truck.
You like what you do?
771
00:27:28,690 --> 00:27:29,649
- I like the truck.
I like the schedule.
772
00:27:29,733 --> 00:27:30,900
I like the customers.
773
00:27:30,984 --> 00:27:32,986
They can throw anything at me,and I can figure it out,
774
00:27:33,069 --> 00:27:35,071
but generally,the company's known
775
00:27:35,155 --> 00:27:37,115
{\an3}for not taking care
of their drivers.
776
00:27:37,198 --> 00:27:38,616
- Wow.
777
00:27:38,700 --> 00:27:40,285
{\an3}- You should at least give
some kind of incentive
778
00:27:40,368 --> 00:27:42,912
{\an3}to the drivers
that are out there in society
779
00:27:42,996 --> 00:27:44,289
hauling 80,000 pounds of...
780
00:27:44,372 --> 00:27:46,124
a bomb.
- Right.
781
00:27:46,207 --> 00:27:49,252
{\an3}- If they just upped
the benefits
782
00:27:49,335 --> 00:27:51,463
{\an3}and, like, maybe kicked, like,
some of the senior guys,
783
00:27:51,546 --> 00:27:52,964
{\an3}like, a profit sharing
or something,
784
00:27:53,047 --> 00:27:54,299
{\an3}like, something to invest
in the company, like...
785
00:27:54,382 --> 00:27:55,341
- Yeah.
786
00:27:55,425 --> 00:27:57,135
{\an3}- Drivers can stay here
a long time.
787
00:27:57,218 --> 00:28:00,305
- I was wincing
in my seat a little bit.
788
00:28:00,388 --> 00:28:03,141
I was trying not
to show my emotions.
789
00:28:03,224 --> 00:28:04,309
It was very frustrating.
790
00:28:04,392 --> 00:28:06,644
Do you think
the people in corporate
791
00:28:06,728 --> 00:28:08,146
know what's going on
in the field?
792
00:28:08,229 --> 00:28:09,314
{\an3}- The higher-ups, I know
they know what's going on.
793
00:28:09,397 --> 00:28:10,315
But they're higher up.
794
00:28:10,398 --> 00:28:11,357
{\an3}They don't gotta do
a whole lot.
795
00:28:11,441 --> 00:28:13,485
They make really good money,
796
00:28:13,568 --> 00:28:15,487
{\an3}so they're just--
it's not gonna get fixed.
797
00:28:15,570 --> 00:28:16,821
- Some of the points
that Brian made,
798
00:28:16,905 --> 00:28:17,989
it was hard to hear.
799
00:28:18,072 --> 00:28:20,366
{\an1}Do you think that's the way
that everybody thinks of them?
800
00:28:20,450 --> 00:28:22,660
{\an3}- For the most part.
Not everyone.
801
00:28:22,744 --> 00:28:23,828
I don't think everyone.
802
00:28:23,912 --> 00:28:27,165
They're in the glass palace.
They can't do anything wrong.
803
00:28:27,248 --> 00:28:29,334
{\an3}So it seems like
the people at corporate
804
00:28:29,417 --> 00:28:31,795
are kind of on the other team.
805
00:28:31,878 --> 00:28:33,463
We're wearing the same shirt,
but they're on the other team.
806
00:28:33,546 --> 00:28:36,466
[dramatic music]
807
00:28:36,549 --> 00:28:37,550
♪ ♪
808
00:28:43,807 --> 00:28:45,684
- Do you think
the people in corporate
809
00:28:45,767 --> 00:28:48,061
know what's going on
in the field?
810
00:28:48,145 --> 00:28:50,230
{\an3}- It seems like
the people at corporate
811
00:28:50,314 --> 00:28:52,065
are kind of on the other team.
812
00:28:52,149 --> 00:28:53,567
We're wearing the same shirt,
but they're on the other team.
813
00:28:53,650 --> 00:28:56,862
- I was wincing
in my seat a little bit.
814
00:28:56,945 --> 00:28:58,530
It was hard to hear.
815
00:28:58,614 --> 00:29:00,866
When I thinkof a driver like Brian
816
00:29:00,949 --> 00:29:03,243
who doesn't feel
that people at corporate
817
00:29:03,327 --> 00:29:05,579
care about him,
it really troubles me.
818
00:29:05,662 --> 00:29:09,374
I have to take responsibilityas being the CEO
819
00:29:09,458 --> 00:29:15,214
to ensure that all employeesfeel part of one company.
820
00:29:15,297 --> 00:29:17,799
We can't have people
that are working for us
821
00:29:17,883 --> 00:29:19,426
{\an8}in such an important role
822
00:29:19,509 --> 00:29:21,845
{\an8}not feel likethey're appreciated.
823
00:29:23,096 --> 00:29:25,098
[upbeat music]
824
00:29:25,182 --> 00:29:26,058
- I'm ready for you.
825
00:29:26,141 --> 00:29:28,101
{\an3}- You're gonna load
the drums right to here?
826
00:29:28,185 --> 00:29:29,394
- Yeah.
- I see.
827
00:29:29,853 --> 00:29:34,816
A typical driver will operate
well over 100,000 miles a year,
828
00:29:34,900 --> 00:29:36,860
as well as doing the manualwork of loading drums.
829
00:29:36,944 --> 00:29:39,279
It's a tough job.
830
00:29:39,363 --> 00:29:41,114
Is this flammable
and dangerous material?
831
00:29:41,198 --> 00:29:42,741
{\an1}- Yeah, any material
that says--has a class three
832
00:29:42,824 --> 00:29:44,952
{\an1}flame liquid on it,
it's all flammable liquid.
833
00:29:45,035 --> 00:29:47,246
- You're comfortable carrying
this kind of material, right?
834
00:29:47,329 --> 00:29:48,622
{\an1}- Not a problem.
I do it every day.
835
00:29:48,705 --> 00:29:50,290
- My first impressionsof Brian
836
00:29:50,374 --> 00:29:52,084
is that he's a realtrue professional.
837
00:29:52,167 --> 00:29:54,127
He was well informedabout the material.
838
00:29:54,211 --> 00:29:55,462
He understood the hazards.
839
00:29:55,545 --> 00:29:56,964
I was pretty impressed.
840
00:29:57,047 --> 00:29:58,465
- Give it a go.
- All righty.
841
00:29:58,548 --> 00:29:59,091
- Get right over there.
- All right.
842
00:29:59,174 --> 00:30:02,594
{\an1}- Get up to it.
Grab this.
843
00:30:02,678 --> 00:30:03,637
{\an1}Step here.
Pull it to you.
844
00:30:03,720 --> 00:30:06,807
All the way.
All the way.
845
00:30:06,890 --> 00:30:08,267
{\an3}Right in.
Go for it.
846
00:30:08,350 --> 00:30:11,436
♪ ♪
847
00:30:11,520 --> 00:30:12,479
- These are heavy.
848
00:30:12,562 --> 00:30:13,355
{\an3}- Sometimes corrosives
and acids
849
00:30:13,438 --> 00:30:15,524
{\an3}can weigh
up to 14 pounds a gallon.
850
00:30:15,607 --> 00:30:17,776
♪ ♪
851
00:30:17,859 --> 00:30:19,778
- How many of these
every day do you do?
852
00:30:19,861 --> 00:30:23,657
- The trailer can hold 104,
and I've filled it.
853
00:30:23,740 --> 00:30:25,993
- So you do it all by yourself?
854
00:30:26,076 --> 00:30:27,327
- Uh, for the most part, yeah.
855
00:30:27,411 --> 00:30:28,704
You do, after a couple years,
get used to it.
856
00:30:28,787 --> 00:30:31,164
- They were a lot heavier
than I remember
857
00:30:31,248 --> 00:30:33,292
when I was handling drums.
858
00:30:33,375 --> 00:30:34,167
Maybe I'm just a little weaker,
859
00:30:34,251 --> 00:30:36,169
but, you know,it was a little bit
860
00:30:36,253 --> 00:30:37,713
of effort there to load up30 or so containers.
861
00:30:37,796 --> 00:30:44,052
♪ ♪
862
00:30:44,136 --> 00:30:44,803
That's a lot of workmoving those drums
863
00:30:44,886 --> 00:30:45,846
on and off the trailer.
864
00:30:45,929 --> 00:30:47,889
- Yeah.
865
00:30:47,973 --> 00:30:49,099
{\an3}A lot of guys don't want
to drive the trailer.
866
00:30:49,182 --> 00:30:51,351
{\an3}Pretty much there's a lot
of guys that don't want to get
867
00:30:51,435 --> 00:30:52,602
into truck driving in general.
868
00:30:52,686 --> 00:30:54,688
{\an3}I'm 35.
I'm the youngest guy we have.
869
00:30:54,771 --> 00:30:56,982
{\an3}Nationwide, there's a problem
finding drivers.
870
00:30:57,065 --> 00:30:59,526
The higher-ups, they know
there's a driver problem,
871
00:30:59,609 --> 00:31:01,194
{\an3}but how they go about
recruiting,
872
00:31:01,278 --> 00:31:03,822
{\an3}it's not the best
way to do it.
873
00:31:03,905 --> 00:31:04,823
- Oh, is that right?
874
00:31:04,906 --> 00:31:05,991
- The hiring process
875
00:31:06,074 --> 00:31:07,534
does recruit a lot
of college grads.
876
00:31:07,617 --> 00:31:10,871
{\an3}You don't need
a college degree to work here.
877
00:31:10,954 --> 00:31:12,331
{\an3}We got guys
that have a college degree
878
00:31:12,414 --> 00:31:13,874
in environmental science.
879
00:31:13,957 --> 00:31:14,750
{\an3}That has nothing to do
with how we do our jobs.
880
00:31:14,833 --> 00:31:17,336
{\an3}I don't have a degree
in anything.
881
00:31:17,419 --> 00:31:17,919
- And so I wasa little bit surprised
882
00:31:18,003 --> 00:31:20,172
we're trying to recruit
883
00:31:20,255 --> 00:31:22,924
more college-degreed peopleas a priority,
884
00:31:23,008 --> 00:31:24,343
and we really shouldn't.
885
00:31:24,426 --> 00:31:25,927
We're a blue-collar company.
886
00:31:26,011 --> 00:31:28,388
We don't require
a college education
887
00:31:28,472 --> 00:31:30,724
for many of the jobs
that we have,
888
00:31:30,807 --> 00:31:31,767
particularly in the field.
889
00:31:31,850 --> 00:31:33,602
{\an3}- I had a friend who
I think was solid candidate
890
00:31:33,685 --> 00:31:36,146
{\an3}for the entry-level position
at Braintree.
891
00:31:36,229 --> 00:31:37,773
He's 27, and I think
he'd be a good fit.
892
00:31:37,856 --> 00:31:40,901
{\an3}But because of degree,
they missed their opportunity,
893
00:31:40,984 --> 00:31:42,527
and it just doesn't make sense.
894
00:31:42,611 --> 00:31:44,071
{\an3}He applied when there was
snow on the ground.
895
00:31:44,154 --> 00:31:45,155
The job is still vacant.
896
00:31:45,238 --> 00:31:46,573
{\an1}- Wow.
897
00:31:46,656 --> 00:31:47,240
It seems like we don't trust
898
00:31:47,324 --> 00:31:49,534
the people that work for us
899
00:31:49,618 --> 00:31:51,912
who are recommending employeesto come to work for us.
900
00:31:51,995 --> 00:31:56,583
And why do we wantto make that so difficult?
901
00:31:56,666 --> 00:31:57,918
- It was good seeing you.
- Hey, thanks, Brian.
902
00:31:58,001 --> 00:31:59,252
I hope I didn't
get in your way.
903
00:31:59,336 --> 00:32:00,754
{\an1}- No, you're fine.
You're good.
904
00:32:00,837 --> 00:32:02,381
{\an1}You're better than guys
half your age.
905
00:32:02,464 --> 00:32:04,257
- Thank you, thank you.
- All right, I'll see you, bud.
906
00:32:04,341 --> 00:32:06,593
[soft music]
907
00:32:06,676 --> 00:32:08,929
- Being undercover has beenharder than I ever imagined.
908
00:32:09,012 --> 00:32:12,015
I discovered a lotabout the company.
909
00:32:12,099 --> 00:32:14,893
It was difficultto hear some of the criticisms
910
00:32:14,976 --> 00:32:16,686
about management,
911
00:32:16,770 --> 00:32:17,896
about the waythat the company is run,
912
00:32:17,979 --> 00:32:21,149
but for Clean Harborsto grow in the future,
913
00:32:21,233 --> 00:32:22,901
I need to fix the problemsthat I've uncovered.
914
00:32:22,984 --> 00:32:26,321
♪ ♪
915
00:32:26,988 --> 00:32:29,908
[dramatic music]
916
00:32:29,991 --> 00:32:30,826
♪ ♪
917
00:32:30,909 --> 00:32:32,828
I'm about to revealmy true identity
918
00:32:32,911 --> 00:32:35,539
to the peopleI worked with this week,
919
00:32:35,622 --> 00:32:39,668
and I've asked for everyoneto meet me one last time.
920
00:32:39,751 --> 00:32:40,794
{\an3}- What about you?
Where you coming from?
921
00:32:40,877 --> 00:32:43,088
- New Jersey.
- Oh, wow.
922
00:32:43,171 --> 00:32:44,714
- They think they're comingto be interviewed
923
00:32:44,798 --> 00:32:47,384
about their timespent with Bill.
924
00:32:47,467 --> 00:32:49,928
They have no idea thisis really "Undercover Boss."
925
00:32:50,011 --> 00:32:56,143
{\an8}♪ ♪
926
00:32:59,062 --> 00:33:02,023
[tense music]
927
00:33:02,107 --> 00:33:04,109
♪ ♪
928
00:33:04,192 --> 00:33:05,819
Good morning.
- What's going on?
929
00:33:05,902 --> 00:33:07,112
- How are you today?
930
00:33:07,195 --> 00:33:10,282
- Good. How are you?
- Good.
931
00:33:10,365 --> 00:33:11,825
How are you?
- You look familiar.
932
00:33:11,908 --> 00:33:12,868
- You know me?
933
00:33:12,951 --> 00:33:15,328
- Not...not really.
934
00:33:15,412 --> 00:33:16,246
- No?
- No, sir.
935
00:33:16,329 --> 00:33:18,498
{\an3}- You were working
with a guy named Bill.
936
00:33:18,582 --> 00:33:19,666
- Yes, yeah.
937
00:33:19,749 --> 00:33:21,251
{\an3}- Any resemblance to me,
you think?
938
00:33:21,334 --> 00:33:22,335
- Uh, a little bit, yeah.
939
00:33:22,419 --> 00:33:23,420
[both laughing]
940
00:33:23,503 --> 00:33:25,922
The voice sounds familiar.
941
00:33:26,006 --> 00:33:27,299
- Well, that was me,
942
00:33:27,382 --> 00:33:30,343
{\an3}and I'm also the CEO
and founder of Clean Harbors.
943
00:33:30,427 --> 00:33:32,387
- [laughs]
944
00:33:33,221 --> 00:33:34,473
{\an1}Hi. Hi.
945
00:33:34,556 --> 00:33:36,683
- This is "Undercover Boss."
946
00:33:36,766 --> 00:33:38,643
- Wow.
- [laughs]
947
00:33:38,727 --> 00:33:40,061
- What? [laughs]
948
00:33:40,145 --> 00:33:40,937
- I'm shocked.
949
00:33:41,021 --> 00:33:43,273
{\an3}- [laughs]
950
00:33:43,356 --> 00:33:44,900
{\an8}announcer: Coming up...
- [gasps]
951
00:33:44,983 --> 00:33:48,111
announcer: The boss deliverslife-changing news.
952
00:33:48,195 --> 00:33:49,321
- Thank you so much.
953
00:33:49,404 --> 00:33:50,530
{\an3}- You okay?
954
00:33:50,614 --> 00:33:52,032
- Oh, my God.
955
00:33:52,115 --> 00:33:54,159
[dramatic music]
956
00:34:02,417 --> 00:34:05,087
{\an3}- Brian, you said a lot of
things when we drove together.
957
00:34:05,170 --> 00:34:06,088
- I know.
958
00:34:06,171 --> 00:34:07,798
- And Bill's ears
959
00:34:07,881 --> 00:34:09,466
{\an3}are still hurting
a little bit.
960
00:34:09,549 --> 00:34:11,843
{\an3}You called corporate
the glass palace,
961
00:34:11,927 --> 00:34:13,637
{\an3}and you think
you're just a number.
962
00:34:13,720 --> 00:34:15,097
- Everything I said
that day was true.
963
00:34:15,180 --> 00:34:16,932
{\an3}- I did take a lot
of what you had to say
964
00:34:17,015 --> 00:34:18,308
really to heart,
965
00:34:18,392 --> 00:34:20,978
{\an3}and if this company's
gonna move forward,
966
00:34:21,061 --> 00:34:23,355
we need to be one company.
967
00:34:23,438 --> 00:34:25,148
{\an3}I think another thing
that I remember you telling me
968
00:34:25,232 --> 00:34:27,818
{\an3}was about the fact that you're
trying to get a friend in,
969
00:34:27,901 --> 00:34:29,653
{\an3}and it was really
kind of frustrating
970
00:34:29,736 --> 00:34:30,654
- Yeah.
971
00:34:30,737 --> 00:34:31,822
{\an3}- Well, for the last
six months,
972
00:34:31,905 --> 00:34:33,323
I've had a committee
973
00:34:33,407 --> 00:34:35,325
{\an3}trying to figure out,
how do we get more
974
00:34:35,409 --> 00:34:37,828
{\an3}qualified drivers
into the company...
975
00:34:37,911 --> 00:34:38,996
- Yeah.
- But, more importantly,
976
00:34:39,079 --> 00:34:39,830
{\an3}how do we hold on
to the ones we have?
977
00:34:39,913 --> 00:34:41,873
- That's what I want to do too.
978
00:34:41,957 --> 00:34:43,875
{\an3}- And I would really
like to get you
979
00:34:43,959 --> 00:34:46,670
{\an3}to participate
on that task force with me.
980
00:34:46,753 --> 00:34:48,380
- Okay.
Then I'll do it.
981
00:34:48,463 --> 00:34:51,842
{\an1}You got a guy in front of you
that's 35 years old.
982
00:34:51,925 --> 00:34:54,845
I would like this to be
my last job.
983
00:34:54,928 --> 00:34:56,847
But I'm maxed out
at 35 years old.
984
00:34:56,930 --> 00:34:58,473
Where can I go?
985
00:34:58,557 --> 00:34:59,850
- Maybe letting
more employees
986
00:34:59,933 --> 00:35:02,519
become owners of the company.
- Yeah.
987
00:35:02,603 --> 00:35:05,647
{\an3}- You'll treat it more
as not just a job
988
00:35:05,731 --> 00:35:06,857
but also as a career.
989
00:35:06,940 --> 00:35:07,858
- Yeah.
990
00:35:07,941 --> 00:35:09,192
- What I'd like to do for you
991
00:35:09,276 --> 00:35:12,362
is give you 1,000 shares
of stock worth $70,000.
992
00:35:12,446 --> 00:35:14,239
[upbeat music]
993
00:35:14,323 --> 00:35:15,240
- Wow.
994
00:35:15,324 --> 00:35:19,036
♪ ♪
995
00:35:19,119 --> 00:35:22,706
{\an3}- It's entirely yours
to do what you want to,
996
00:35:22,789 --> 00:35:25,042
{\an3}whether you want to hold it
and grow with it
997
00:35:25,125 --> 00:35:27,210
or whether you want
to sell some of it
998
00:35:27,294 --> 00:35:28,879
{\an3}and use it to pay off bills
or whatever.
999
00:35:28,962 --> 00:35:30,714
{\an3}Do you think this
at least is gonna help
1000
00:35:30,797 --> 00:35:31,715
your family a little?
1001
00:35:31,798 --> 00:35:32,883
- It'll help out a lot.
1002
00:35:32,966 --> 00:35:34,051
{\an1}I appreciate it.
Thank you.
1003
00:35:34,134 --> 00:35:36,762
Oh, it feels great to finally
be respected and rewarded.
1004
00:35:36,845 --> 00:35:39,014
Cool, thank you.
- It was awesome.
1005
00:35:39,097 --> 00:35:40,724
- This will go a long way.I got three kids.
1006
00:35:40,807 --> 00:35:42,768
I'm the only income.
1007
00:35:42,851 --> 00:35:44,019
So it...
1008
00:35:44,102 --> 00:35:45,562
it means a lot.
1009
00:35:45,645 --> 00:35:48,940
{\an3}- Vance, you're one of these
guys that really does
1010
00:35:49,024 --> 00:35:51,568
{\an3}run out the door
when the bells rings
1011
00:35:51,652 --> 00:35:53,111
and respond to an emergency,
1012
00:35:53,195 --> 00:35:55,781
so I hope you know how much
the company appreciates you.
1013
00:35:55,864 --> 00:35:56,907
- Oh, actually, this is...
1014
00:35:56,990 --> 00:36:00,285
{\an1}the first time
I really do feel appreciated.
1015
00:36:00,369 --> 00:36:03,288
{\an1}You know, you don't get a lot
of thanks out in the field.
1016
00:36:03,372 --> 00:36:04,748
- That's kind of disappointing.
- Yeah.
1017
00:36:04,831 --> 00:36:07,376
{\an3}- One of things that was
really concerning is, you had,
1018
00:36:07,459 --> 00:36:08,752
{\an3}you know,
talked about the fact
1019
00:36:08,835 --> 00:36:10,087
{\an3}that you're thinking
about leaving.
1020
00:36:10,170 --> 00:36:11,213
- Yes. Yeah.
1021
00:36:11,296 --> 00:36:13,548
{\an3}- You're the kind of guy
that the company
1022
00:36:13,632 --> 00:36:15,384
{\an3}really wants to have stay
with the company
1023
00:36:15,467 --> 00:36:16,551
and really invest in,
1024
00:36:16,635 --> 00:36:19,554
{\an3}and so I was wondering
if you could come to corporate,
1025
00:36:19,638 --> 00:36:22,891
{\an3}spend a little time
helping me hire better people
1026
00:36:22,974 --> 00:36:25,936
and understand more about
what our pay practices are
1027
00:36:26,019 --> 00:36:27,896
in the field.
1028
00:36:27,979 --> 00:36:29,898
{\an1}- I'd love to actually
come up to corporate
1029
00:36:29,981 --> 00:36:31,149
and work with you guys.
1030
00:36:31,233 --> 00:36:33,443
- Oh, that'd be awesome.
1031
00:36:33,527 --> 00:36:35,153
{\an3}When I talked to you,
you had some tears
1032
00:36:35,237 --> 00:36:36,279
coming out of those eyes
1033
00:36:36,363 --> 00:36:37,406
{\an3}when you started
talking about your girl,
1034
00:36:37,489 --> 00:36:40,951
{\an3}and so sounds like you got
somebody special there.
1035
00:36:41,034 --> 00:36:42,035
- You know,
I got engaged last year,
1036
00:36:42,119 --> 00:36:44,329
{\an1}but we're gonna work
on figuring out a date.
1037
00:36:44,413 --> 00:36:46,373
{\an1}Save up
and start the planning.
1038
00:36:46,456 --> 00:36:48,458
- I was hoping maybe we could
1039
00:36:48,542 --> 00:36:50,627
{\an3}push that along for you
a little bit.
1040
00:36:50,710 --> 00:36:53,338
{\an3}I'd like to give you $50,000
for your wedding.
1041
00:36:53,422 --> 00:36:54,631
- [laughs]
1042
00:36:54,714 --> 00:36:55,966
{\an3}- I'd like to get you
to a point
1043
00:36:56,049 --> 00:36:58,468
{\an3}where you don't have to worry
about saving up for that.
1044
00:36:58,552 --> 00:37:00,095
- You don't know
how much that means to me.
1045
00:37:00,178 --> 00:37:02,013
You really don't.
Can't wait to tell her.
1046
00:37:02,097 --> 00:37:05,434
I get emotional
when I talk about her
1047
00:37:05,517 --> 00:37:06,977
'cause, you know...
1048
00:37:07,060 --> 00:37:09,479
she's always there for me.
She does so much.
1049
00:37:09,563 --> 00:37:10,897
So...
1050
00:37:10,981 --> 00:37:13,859
that 50 grand,
she deserves it.
1051
00:37:13,942 --> 00:37:16,403
Thank you, Alan--Mr. McKim.
1052
00:37:16,486 --> 00:37:17,821
You know, I really appreciate.
1053
00:37:17,904 --> 00:37:19,322
{\an3}- Thanks.
Thanks so much, okay, pal?
1054
00:37:19,406 --> 00:37:20,323
- Thank you, sir.
- Thank you.
1055
00:37:20,407 --> 00:37:21,074
- I was expecting, you know,
1056
00:37:21,158 --> 00:37:23,160
to save up just a couple grand,
1057
00:37:23,243 --> 00:37:24,995
have something small
at the house.
1058
00:37:25,078 --> 00:37:26,955
I'm gonna take her out
and treat her
1059
00:37:27,038 --> 00:37:28,331
how she deserves to be treated.
1060
00:37:28,415 --> 00:37:29,458
She's gonna have
the nicest wedding
1061
00:37:29,541 --> 00:37:30,375
she ever could've asked for.
1062
00:37:30,459 --> 00:37:34,254
And ring.
I want to buy her a nicer ring.
1063
00:37:35,589 --> 00:37:36,882
{\an3}- Gregg, you really were
terrific to work with.
1064
00:37:36,965 --> 00:37:39,968
When you and I worked
on the Manhattan job,
1065
00:37:40,051 --> 00:37:43,305
{\an3}we went over to where
the World Trade Center was.
1066
00:37:43,388 --> 00:37:44,014
- Yeah.
- Was it tough going back?
1067
00:37:44,097 --> 00:37:45,015
- It really was.
1068
00:37:45,098 --> 00:37:47,893
- I was so proud of the work
1069
00:37:47,976 --> 00:37:50,353
that our team performed there.
1070
00:37:50,437 --> 00:37:52,189
There's actually
a new memorial,
1071
00:37:52,272 --> 00:37:53,356
just opened up,
1072
00:37:53,440 --> 00:37:55,317
{\an3}really to honor
the people that actually
1073
00:37:55,400 --> 00:37:56,693
helped with the cleanup,
1074
00:37:56,777 --> 00:37:59,863
{\an3}and I would like
to contribute $30,000...
1075
00:37:59,946 --> 00:38:00,864
- Oh, wow.
1076
00:38:00,947 --> 00:38:03,408
- To that in honor of you
1077
00:38:03,492 --> 00:38:05,952
{\an3}and all the other
Clean Harbors employees who
1078
00:38:06,036 --> 00:38:07,871
{\an3}really did
such a great job on that.
1079
00:38:07,954 --> 00:38:10,207
{\an1}- I'm glad that my work
got noticed.
1080
00:38:10,290 --> 00:38:11,541
It's amazing.
1081
00:38:11,625 --> 00:38:13,084
{\an3}- So you've been doing this
for 25 years.
1082
00:38:13,168 --> 00:38:14,002
{\an1}- Yeah, 25 years
in September.
1083
00:38:14,085 --> 00:38:17,005
{\an3}- I want to recognize
and thank you
1084
00:38:17,088 --> 00:38:20,008
{\an3}for the sacrifices that
you've made for Clean Harbors.
1085
00:38:20,091 --> 00:38:22,719
You spend a lot of time
away from your family.
1086
00:38:22,802 --> 00:38:23,637
So I'm gonna pay
1087
00:38:23,720 --> 00:38:24,888
{\an3}for an all-expenses-paid trip
to Italy.
1088
00:38:24,971 --> 00:38:28,141
- Oh, my...
1089
00:38:28,225 --> 00:38:29,726
{\an1}I've never been
out of the United States.
1090
00:38:29,809 --> 00:38:30,727
- No kidding?
1091
00:38:30,810 --> 00:38:32,729
- My kids are gonna freak out.
1092
00:38:32,812 --> 00:38:35,232
Oh, my God.
That's amazing.
1093
00:38:35,315 --> 00:38:36,733
- And that's not all.
1094
00:38:36,817 --> 00:38:38,902
I'm gonna give you $40,000
1095
00:38:38,985 --> 00:38:39,945
{\an3}to help put your girls
through college.
1096
00:38:40,028 --> 00:38:42,572
- [gasps]
1097
00:38:42,656 --> 00:38:44,032
Thank you so much.
1098
00:38:44,115 --> 00:38:46,201
{\an1}Oh, my God.
I'm so amazed.
1099
00:38:46,284 --> 00:38:48,161
It's such shock.
1100
00:38:48,245 --> 00:38:49,287
Thank you so much.
1101
00:38:49,371 --> 00:38:51,998
- You're welcome.
Thank you so much.
1102
00:38:52,082 --> 00:38:53,083
Take care.
- I will.
1103
00:38:53,166 --> 00:38:54,876
This is gonna be
a once-in-a-lifetime trip
1104
00:38:54,960 --> 00:38:56,878
that my kids will never forget.
1105
00:38:56,962 --> 00:39:00,423
{\an3}- Bri, I remember you
handing me a wet wipe--
1106
00:39:00,507 --> 00:39:02,759
{\an3}do you remember--
and saying that's the shower?
1107
00:39:02,842 --> 00:39:04,886
- [laughs]
Yeah.
1108
00:39:04,970 --> 00:39:07,097
{\an3}- I was really
quite surprised at that.
1109
00:39:07,180 --> 00:39:08,098
- It's pretty gross.
- Right.
1110
00:39:08,181 --> 00:39:12,435
{\an3}What I would like to do
is invest $200,000
1111
00:39:12,519 --> 00:39:14,020
{\an3}and build out
a new facility there
1112
00:39:14,104 --> 00:39:16,898
{\an3}that will give you,
you know,
1113
00:39:16,982 --> 00:39:19,568
{\an3}a shower,
a lunch area,
1114
00:39:19,651 --> 00:39:21,319
{\an3}a clean room,
and a dirty room.
1115
00:39:21,403 --> 00:39:23,113
- It would be so cool.
That would be so cool.
1116
00:39:25,365 --> 00:39:27,450
- You shared with me...
1117
00:39:27,534 --> 00:39:30,620
{\an3}a picture of your niece
on your phone, right?
1118
00:39:30,704 --> 00:39:35,125
And I can tell you've got
a real soft spot for her.
1119
00:39:35,208 --> 00:39:36,668
She's so young, right?
1120
00:39:36,751 --> 00:39:39,963
{\an3}So we can put some money aside
for her in a college fund.
1121
00:39:40,046 --> 00:39:41,089
So if we put $10,000 in that,
1122
00:39:41,172 --> 00:39:44,092
by the time she's 18 years old,
1123
00:39:44,175 --> 00:39:46,469
{\an3}that's gonna be
a great opportunity
1124
00:39:46,553 --> 00:39:48,013
for her to go to college.
1125
00:39:48,096 --> 00:39:49,180
- Oh, man.
1126
00:39:49,264 --> 00:39:51,600
[laughs]
1127
00:39:51,683 --> 00:39:52,142
That's crazy.
1128
00:39:52,225 --> 00:39:54,144
That's crazy.
1129
00:39:54,227 --> 00:39:56,938
You just changed my life, sir.
1130
00:39:57,022 --> 00:39:59,149
You just changed
my niece's life.
1131
00:39:59,232 --> 00:40:01,693
{\an3}- You know, you're really
taking care of a lot of people.
1132
00:40:03,361 --> 00:40:05,614
- I try to do the best I can.
1133
00:40:05,697 --> 00:40:07,532
{\an3}- That's a big part
of your life, really,
1134
00:40:07,616 --> 00:40:10,368
{\an3}is to care for your family
and your mom.
1135
00:40:10,452 --> 00:40:12,120
{\an3}I was hoping you wouldn't mind
if we help you
1136
00:40:12,203 --> 00:40:14,623
financially a little bit.
1137
00:40:14,706 --> 00:40:16,666
We'd like to give you $50,000
1138
00:40:16,750 --> 00:40:18,168
{\an3}to help make
the financial burden
1139
00:40:18,251 --> 00:40:20,670
{\an3}of the things
that you're doing...
1140
00:40:20,754 --> 00:40:22,839
♪ ♪
1141
00:40:22,922 --> 00:40:24,174
{\an3}You okay?
1142
00:40:24,257 --> 00:40:27,010
♪ ♪
1143
00:40:27,093 --> 00:40:28,053
We'd like to help.
You know what I mean?
1144
00:40:28,136 --> 00:40:32,057
♪ ♪
1145
00:40:32,140 --> 00:40:35,352
- Oh, my God.
This is the best comedy ever.
1146
00:40:35,435 --> 00:40:37,145
{\an1}- Hopefully it was worth
your trip coming down here.
1147
00:40:37,228 --> 00:40:38,063
- Yes.
1148
00:40:38,146 --> 00:40:40,023
Thank you so much.
1149
00:40:40,106 --> 00:40:42,317
Thank you so much.
1150
00:40:42,400 --> 00:40:43,360
- Thank you.
1151
00:40:43,443 --> 00:40:45,487
{\an1}Thank you for everything
you do.
1152
00:40:45,570 --> 00:40:46,529
- Thank you so much.
1153
00:40:46,613 --> 00:40:48,657
{\an1}You really
just changed my life today.
1154
00:40:48,740 --> 00:40:51,034
{\an1}You don't even know.
I have to, like, call my mom.
1155
00:40:51,117 --> 00:40:52,494
- Absolutely.
You call her.
1156
00:40:52,577 --> 00:40:55,038
- Thank you so much.
- Okay.
1157
00:40:55,121 --> 00:40:56,748
- They're giving me $50,000,
1158
00:40:56,831 --> 00:40:58,041
and Italy's getting
a college fund.
1159
00:40:58,124 --> 00:41:00,251
- My God!
1160
00:41:00,335 --> 00:41:02,170
- I swear to God!
We can buy a house.
1161
00:41:02,253 --> 00:41:04,839
We can buy a house.
1162
00:41:04,923 --> 00:41:07,384
{\an3}Wait, here's my CEO.
Hold on. Wait, wait, wait.
1163
00:41:07,467 --> 00:41:08,718
Look, look, look.
1164
00:41:08,802 --> 00:41:09,761
- Is this...
1165
00:41:09,844 --> 00:41:10,178
is this your mom?
- Ma, Ma.
1166
00:41:15,308 --> 00:41:17,352
- She's a terrific girl.
1167
00:41:20,480 --> 00:41:22,941
- I love you too.
1168
00:41:23,024 --> 00:41:24,067
[uplifting music]
1169
00:41:24,150 --> 00:41:27,862
- I think going undercoverhas allowed me to learn
1170
00:41:27,946 --> 00:41:31,408
about things that really
can make company-wide changes.
1171
00:41:31,491 --> 00:41:34,119
And we're gonna work hardat making those changes.
1172
00:41:34,202 --> 00:41:35,954
♪ ♪
1173
00:41:36,037 --> 00:41:37,914
You know,I've been here for 40 years.
1174
00:41:37,998 --> 00:41:40,166
I certainly knowI'm not getting any younger,
1175
00:41:40,250 --> 00:41:42,460
but I'm more confidentnow than ever
1176
00:41:42,544 --> 00:41:45,797
that the future is really
bright for Clean Harbors.
1177
00:41:45,880 --> 00:41:49,759
♪ ♪
1178
00:41:49,843 --> 00:41:52,762
{\an8}[heartfelt music]
1179
00:41:52,846 --> 00:41:59,853
{\an8}♪ ♪
91529
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