All language subtitles for Undercover Boss 2x10 - ABM (English)

Announcer: America is struggling
to shake off the recession.

Public distrust of wealthy
CEOs remains high.

But more and more bosses
are looking for radical ways

to reconnect
with their workforce

in order to find out what's
really going on

in their companies.

Each week, we follow the boss
of a major corporation

as they go undercover
in their own company.

Undercover Boss 2x10
ABM
Original Air Date on December 5, 2010

This week, the President
and CEO of ABM Industries,

a huge company
that maintains and services

office buildings
and airports all over America,

poses as a Dutch immigrant

seeking a new career and life
in the land of opportunity.

I'm looking for Maria.
I'm Edward.

- How you doing, Edward?
- Nice to meet you.

Announcer:
The boss will trade in

his well-manicured lawn
and private tennis court

for rolls of toilet paper
and a squeegee.

- Rub it. Rub it.
- Yes, yes.

Announcer:
By working on the front line,

he'll discover
what his employees

really think
about his company.

I don't think
you're doing a great job.

What an experience.

Oh, my God.

Announcer: And he'll discover
the unsung heroes

that make his business run.

I go to school every day,
believe it or not.

Announcer:
How will his coworkers react

when they find out
he's really the boss,

and how will it
change their lives?

The more important point is,
my God, we have a great future.

Announcer: Find out next
on Undercover Boss.

== Sync by elderman ==
== for www.addic7ed.com ==

Announcer: With its headquarters
in New York City,

ABM Industries
is America's number-one provider

of building maintenance
and facility services,

including janitorial, parking,
security, and engineering.

At the head of this
$3.6 billion company

is one man.

I'm Henrik Slipsager.

I'm President and CEO
of ABM Industries.

ABM stands for
American Building Maintenance.

The company was started
more than 100 years ago

as a window-cleaning company

by one man with a mop,
a bucket, and $4.50.

I grew up in Denmark,

in a little town
outside Copenhagen.

My father
was not Mr. Personality.

We had many disagreements.

I guess I rebelled when
I was 16, 17, and I left home.

Never came back.

Good morning, Henrik.

I have
an overall philosophy.

I'm very direct in what I do
and what I say.

We will not agree
on everything.

I'm not very patient--
very stubborn.

You will know
if I'm not happy,

because I won't talk
behind your back.

I'll tell you directly.

You know, I'm not
a super-emotional guy,

but probably the most
difficult time I've ever had

was during the 9/11 attacks.

We had 850 full-timers

at the World Trade Center.

I felt hurt.

I felt betrayed.

I personally went around
from hospital to hospital

to see if we
could find employees,

and slowly but surely,

we got our hands around
who was missing, and--

what we were focusing on is,

how can we do the right thing
for the people?

How can we do the right thing
for the families moving forward?

At 9/11, one of our
ABM window washers

was able to use his squeegee
to open the elevator door

and thereby making sure
that a lot of people

survived the incident.

And I think it represents
the type of people we have.

I've been married
for more than 30 years,

and I have
three wonderful kids.

I'm very lucky.

My wife is my reality check.

When I come home

and actually start to act
like a President and CEO,

she kicks me and get me back
to who I really am.

I think it'll be great
if he gets to do things

that he usually
doesn't do at home,

like pick his clothes up,

because he travels a lot

and tends
to dump it on the floor

instead of in the basket.

I hope that he gets to see

that is actually a lot of work
for other people.

All right, guys,
I'm leaving.

In our business,
our success is depending

on the quality
of the people we have.

Come give me a hug.
Bye, dad.

- Love you.
- Bye, dad.

Love you too.

The main reason
for me to go undercover

is if we're able
to create opportunities

for good employees
so they stay with us

for a very long time--

the less turnover
we have of people,

the more successful we are.

While I'm undercover,

I'll be posing
as Edward Schwartz,

an out-of-work immigrant
from Holland

coming to America to try to get
into the service business.

My coworkers will then
come to headquarters

to evaluate my performance.

The evaluation will help
determine the type of job I get.

[Alarm beeps]

Starting a job
at 4:30 in the morning

is clearly not something
I do every day.

Overall, I'm very excited
to start this journey,

and hopefully
I can do a good job.

This morning
I'm in Tampa Airport.

I'm gonna drive
shuttle buses today.

Shuttle-bus operation

is a key ingredient
of our parking division.

AMPCO parking system
is a division of ABM Industries.

We have shuttle buses

in numerous airports
in the country.

- Good morning.
- Good morning.

- Kenny.
- Hey.

Here goes
your uniform here.

Just want to go step inside
there and get changed,

and we'll go from there.

Today we'll focus on how
we interface with customers,

and if our people are

as customer-focused
and customer-interested

as I hope they are.

- Oh, you ready?
- I'm ready.

So where are we gonna go now?

We're gonna train you.

[Device beeps]

Van one
dropping into red one.

You got to make
a complete stop.

Very, very important--
do the speed limit.

The police will pull you over.

So we're leaving
red departures,

and we're going to red one.

Okay.
So you got red one,

and what's the other side?
Blue one?

There's red one, blue two.

Now, blue departures
are Delta,

American, American West,

U.S. Air, Northwest,
Jetblue, and Sun Country.

Right.

Got to make sure
your four-way lights are on.

You got to write down
how many passengers are on.

- At all times?
- What time you leave. Yeah.

There's a lot of things
to remember here.

It has to be done.
Find a way.

Right. Probably have
to take me on another trip

before I get this.

Then we're gonna have
a problem.

Here we go, man.
Watch your step, please.

Got to make sure it's quick.

Like to start off
by wishing everybody

a safe and pleasant
flight today.

Now, what I'm gonna do
is I'm gonna park

right in the middle
of blue departures and unload.

Have a great morning.

Should be there in the next
three to four minutes.

- Thank you.
- No prob.

It's all about speed here.

Thank you so much.

All right.

Then we go back
to the next stop.

There are 10-16s at gold.

What are 10-16s?

- Uh...
- This is the easy part, man.

How long have you
been doing this?

Uh, been here almost
four years, five years.

- Yeah?
- Yep.

Think you're gonna do this
the rest of your life,

or you have other plans?

How often
do you go to school?

I go to school every day,
believe it or not.

And when will you finish
the school?

December of 2012, man.

I got another two years.

But the thing is, if you
really want something, man,

you got to just get it.
Right.

So you ready?

Guess so.

No, you are ready.
You are ready.

Let's go.
Let's get this.

Oh, yeah.

All right, go slow.
Watch the curb.

Wait here
or go all the way up?

Park right here.
Just stop right here.

Put the car in park.
What stop are we in?

- Blue...Two.
- What?

Open your door.
Hop out.

Quick. Quick, quick,
quick, quick, quick.

Boom.
There you go right there.

Watch your step
going up, ma'am.

You got to--
you got to be quick.

If you just toss it up there,
he'll grab it for you.

Yeah, so far, uh, Edward
needs to be more motivated.

Like, he needs to be up.

You know, it's his first day.

Slow down.
Slow down. Slow down.

Slow down.
Watch your speed, man.

It's 25, no?

- Watch your speed.
- I'm in good shape.

All right,
stay in this lane right here.

Slow it down.
You're gonna be 35 here.

Like, this guy was doing almost
40 miles an hour in the garage,

and you're supposed
to only do 10.

And people--you know,
people notice that.

They--they'll call
and complain.

And I'm training him,

so I'll get in trouble,
and I don't need that.

- American and, uh...
- Park your van.

U.S. Air.

Open the door.
Get up. Quick.

Open the door.
Quick, quick, quick, quick.

Quick, quick, quick, man.

Quick.
Let me get it for you.

Watch your step
going down, please.

- Bricks.
- [Laughs]

Oh, man,
I'm being pranked right now.

Wow.

You got it, ma'am?
Can I help you?

Close the door.

Before we go anywhere--
close the door.

Talk to me.

I'm gonna tell you,
you broke all the rules, man.

Why did I break
all the rules?

You're not
moving fast enough.

You got to move faster,
because...

All right, now you're
gonna press the button,

say "blue departures
to red departures, van one."

You can't cuss, man.

Everybody in the airport
is hearing you.

You cannot cuss.

You will go back to the garage.
What?

I have to pull you
off the seat.

Now you're gonna press
the button,

say "blue departures
to red departures, van one."

You can't cuss, man.

Everybody in the airport
is hearing you.

You cannot cuss.

I have to pull you
off the seat.

- Right.
- All right?

In 25 minutes,
I think I did 30 things wrong.

Red one, blue two,
both clear.

10-19.

I did so poorly, he wouldn't
even give me a second chance.

- 10-19 means you're going
straight back to the garage.

- 10-4, 10-18, 10-19, 10-12,
you know...

The only thing
I remember is ten.

I don't think I can recall
anybody chewing me out so much

as I was chewed out today.

I don't think
you're doing a great job.

It was not easy.

Maybe people think it's easy.
It's not easy.

- Basically, like this--

if you don't want to know
the truth, don't ask.

It would be a shame
for the company

to lose a guy like Kenny.

His big dream
is to become a firefighter.

He is what you want
as a customer representative.

Edward,
come on out of here.

You're not gonna be
too tough on me, right?

The three rules, man.

Quickness.

Always--always
on your game, quick.

And basically knowing

what to say and when to say it
and how to say it.

And no heavy foot.
Watch your speed.

So probably looking
for somebody different.

All right.

I didn't get the job.

What an experience.
Oh, my God.

So now we're in Chicago.

We're gonna see how our
window-cleaning operation works.

Historically, this is how
this company started

more than 100 years ago.

Good morning, guys.
Good morning.

Peter?
Yes.

You're the lucky guy who's
gonna work with us today, right?

Let's rock and roll.

This is our ABM shirt,
if you don't mind.

- The window-cleaning operation

is probably one of the jobs
that concerns me the most,

because these people
are in danger all the time.

And if safety's not
taken serious,

we have some serious issues.

There you are.

Okay, Edward,
what are we gonna do?

This is the place where
we're gonna hang the scaffold.

I have a fear of heights.

Heights have never been
my strength.

Then we're gonna
wash some windows later on.

It is my hope that
I'm gonna wash windows

from the inside
and not from the outside.

14.

- 14?
- Yes.

Uh, Krakow?

- Krakow?
- Yes. And you?

Right. European too,
just like me.

[Elevator bell dings]

Okay,
let's take this stuff off.

Just stick your hand
over here.

Now your left hand.
Okay.

This is your life.

If the steel cable breaks,

you're gonna be hanging
on that harness.

[Chuckles]

Let's go outside. I'll show you
where we're gonna work

and all the stuff.
All right.

Great view.
It's nice, isn't it?

You can see all the highways.
Whoa.

You okay?

Whew.

I'm fine.

Okay, Edward,
if you don't mind,

it's kind of heavy.
Be careful.

This is the place where
we gonna attach our cables...

Right in here.

See? You got it.

I was as close to that edge
as I will ever get.

It goes straight down,
and that's all I had to see.

You gonna do this
for the rest of your life?

I hope not.

I started working over here
when I was single.

- Okay.
- Then I met my wife,

and I got three kids.

I been married
13 years already.

Oh, good for you.

And then after
when I come back home,

I'm a little technician
on the side.

I'll do a little
technician work--

electronic technician, yes.

Then when I get home,
I have to stay with the kids.

How old are the kids?

Our son, he's seven years old,
and he's cerebral palsy.

You familiar with that?
No.

He's seven years old, and
he's not walking, not talking,

so that's--
that's the hardest thing.

That is hard.

[Metal clangs]

- Take care of a guy--
little guy like that, you know,

it's...
It's very difficult.

If he needs to eat or he needs
to go to the bathroom,

he--sometimes he's saying,

sometimes he's
pointing at stuff, so...

Where?

Yeah, of course.
It's hard.

That's terrible.

And, you know, having
three kids myself, it's...

You live and die
by them, you know?

I mean,
it's a very touching story,

because the more therapy
they can give the son,

the better he'll be off.

But the help they can get
is so expensive

that he can't afford it.

With a job
like a window cleaner,

it's tough to take care
of those kind of expenses.

Okay.
All right, let's go.

We're gonna wash windows.

Okay.

My heart was going
like a race car,

and--and it was not--
it was not for a good reason.

I was scared, but I thought
I kept my cool pretty good,

because I didn't want
to tell 'em I was scared.

Okay, we all set.

We going up.

[Wind whistling]

So, Edward,
are you ready to go up?

Okay, let's try slowly.

Why am I doing this?

Stop here.

The problem with the scaffolding
is it moves.

It moves away from the windows
and back in again.

How do you feel?

Ah, it's not as stable
as I thought it would be.

Can you let the thing go?

Yeah.

Yeah, I want you
to wash the windows.

Brush the window all the way.

All the way--
there you go.

Just go straight down.

If you need more water,
just dip it in.

Now try to do the squeegee.
Nice.

- Is that better?
- Yes.

Just go to the corner
and down.

Do it again.

[Sighs]

See? You did good.

And we gonna go up.

I saw
that he was really scared.

He was really shaking already.

I could see
his legs are shaking.

Just like that.

Whoa, whoa, whoa.
It's high.

So you ready to go higher?

Uh...

You feel comfortable?

It's just the fact
you're hanging

by a couple pieces of rope.

But you can't help
thinking a little

about the strength of the rope.

Edward, we have
to do this job every day.

Man, I'm scared.

I can't explain it,
but I'm really scared.

You're doing good.

Whoa.

Peter, that's it.

What you want to do?

You want to bring it down,
the scaffold--

all the way to the ground?

- Yes. Yes.
- Okay.

It's a hard job.

We risk our life every day,

because we are hanging
on the ropes like spider-man.

He refused to go higher,

so, really, I think he's not
gonna be a window washer.

[Chuckles]

- Being on a window-cleaning rig
was a--was an experience.

That is one kind of gutsy job,
I'm telling you that.

Oh, you scared
the crap out of me.

Peter was exceptional.

He's a very good leader.

He's as safety conscious
as you want them to be.

It'll break my heart
to see a guy like Peter

leave this company
for good, family reasons,

to help his son,

and, uh, it'll be a big loss
for the company.

Announcer: Coming up,

the boss is forced
to get his hands dirty.

- Rub it. Rub it.
- Yes, yes.

Hard. Give that big,
mighty effort on it.

Oh, my God.

Announcer:
And later...

Henrik works side by side
with a 9/11 survivor.

I'm looking around.

I looked up...
Ho!

announcer:
Henrik Slipsager,

the President and CEO
of ABM Industries...

- What'd you put in this?
- I'm being pranked right now.

Announcer: Is a boss undercover
in his own company.

- So you ready to go higher?
- Uh...

Announcer: His employees
think he's a Dutch immigrant

seeking a new career
in America.

- You feel comfortable?
- No.

Announcer: His journey
continues at ground zero.

Well, today we are
at 7 World Trade Center.

7 World was also destroyed
during the 9/11 attacks.

7 World came up
around two years go,

and, uh--something special.

I'm looking for Maria.
Yes. How are you doing?

How are you?
I'm Edward.

- Good. How you doing, Edward?
- Nice to meet you.

- How are you?
- Good. How are you?

- Good. You ready to work?
- I'm looking forward to it.

When it comes
to janitorial work,

I think
there's this perception

that it's low-life--
you can't get lower than that,

and that frustrates me.

All right.
You take these to change.

And the only time
these people normally hear

from tenants and customers
is when things are not done.

They never been told that,
"my God,

you remembered
42,000 trash cans this week."

They will tell you
about the one you forgot.

Edward. Edward.
Are we ready?

Okay, come on.
Let's go.

We got to start working.
Come on.

My expectations is to meet
very dedicated employees,

and, um, I will be
very disappointed

if that's not the case.

- Take that. Come with me.
- I'll follow you.

You're the utility guy.

A utility guy is a guy
that goes around,

does everything
around the building.

If you're called to do
a bathroom, you do bathrooms.

If you're called to do
elevators, you do elevators.

If you're called to do garbage,
you do garbage.

Whatever you're called for.

Now, take a couple
toilet papers.

Okay.

Throw 'em inside your cart.

- In here?
- Yeah, throw 'em in there.

All right, get a couple paper
towels, like, about eight.

Now, you see how these doors
are all with fingerprints.

Okay, you just take it
and wipe them off.

No, not all the way up.

Whatever your hands reach,
down here.

Okay.

- Just--let me just show you
just one thing.

Bigger.

Bigger, and your hands
go wider.

- I see.
- Okay?

Yes, ma'am.

Let's go
a little bit faster.

I thought--
I thought it was fast.

[Laughs]

Edward, once
you begin to do the job

like I've been doing it
for 27 years,

you'll get one, two, three.

You'll be on it.

[Imitates spraying]

Like a little,
tiny squirty thing.

Like, you're going--

and he'd go try to wipe it off,
instead of going--

you know,
wiping it down, you know?

We're going down.
Take me to 37.

Okay, now, Edward,
we got to take the dishes,

put the dishes in here.
Okay.

Rinse out the sink.

Pull out that garbage.

You know, Edward, you got
to begin to move your hands.

Faster, I know.

Let's go. Come on.

This we usually vacuum, like,

four, five times a day,
this floor.

You're very good
with a vacuum cleaner.

That's for sure.
[Laughs]

Don't tell my wife.

Take me to 42 a minute.

I'm gonna go into the boardroom
that they just called.

Yes. Uh, 45.
Bring me to 45.

Take the garbage out.

Oh, no, you took out
all the toilet paper too.

Look at that.

- Oh.
- Oh, my God.

Third floor men's room.

Okay,
I'm coming down right now.

You always
running this fast?

- Yes.
- You like it, right?

I love it.
I tell you, I love it. Yes.

One thing probably
ABM could do better

is have women wear pants,
you know?

Because, like, if I have
to run around and bend over,

I got to make sure somebody
else, excuse my language,

doesn't see my butt behind me
or something like that,

you know, like,
as I'm bending over.

Yeah, of course.

We're gonna see how you do
on these bathrooms.

We do six bath--
especially these empty ones.

- Mm-hmm.

We have to do 'em
in less than a half hour.

So, you know, you got to move
a little bit faster.

- That's probably accurate.
- Okay.

The janitorial service is not
the most glamorous job there is.

You look like
you're getting tired already.

[Laughs]
Just warming up.

Okay,
throw it inside around it.

Now brush it. Go on the top,
all the way around.

Really well. Yep.

Brush it hard underneath.

Now flush it.
Check to see how it is.

All righty.
Come and do the next one.

But buildings
wouldn't function without them,

and, uh, I would say most of
the people, if not all of them,

have a great pride
in what they do.

All right,
now rub it really hard.

Give that big,
mighty effort on it.

Rub it. Rub it.
Yes, yes, yes.

Brush as if you
were murdering somebody.

Just go--

when you move your hands,
move 'em faster.

Oh, my God.

Ooh.

Hot.

He wasn't very happy.

I don't think he liked cleaning
toilets very much.

[Laughing]

This is the showroom.
Okay.

All righty.

We're gonna do
these glasses over here.

All righty.

Here you go.

Thanks.

Does it ever bring back
memories being here?

- Yeah.
- Yeah, little bit, right?

Yeah, it does.

If you look around, you'll see
a lot of activity down here,

and there's life.

Right after 9/11, there was
not much life down here,

so it's something special.

I lost my nephew there.
He was 27.

That's just not right.

Every time I look
at this ground site,

you always think--

especially when the birds
once in a while fly here.

Right.

You always think of him.

27 years old, I lost him.

Do you know which floor
he was on when it happened?

Yeah.
He was up in 96th floor.

Then we knew that if the plane
hit there, forget it.

You know, like, he wasn't
gonna make it alive.

Yeah.

After two years
along the line,

they found a piece of him,
and they brought it to us.

Oh, my God.

And they gave it to us,
you know, to bury.

It's very emotional
when you see this,

and it's not just my nephew,

but it's
3,000-something people

that lost their lives
that day.

World Trade Center for us
was the largest job site we had.

We had more than 850 full-timers

at the Trade Center.

We actually lost
17 employees at 9/11.

Once in a while you see
white pigeons fly around here.

Yeah?

White pigeons,
believe it or not.

You know what they say?

White pigeons represent that
the souls have not yet rested.

It's true,
because they haven't.

It brought back
some memories for myself.

That was pretty tough.

There are fingerprints
all over this.

Well, everybody comes
and looks at 'em all day long,

so, you know,
they put their fingerprints.

People that lost relatives
or other loved ones...

This is gonna be 110 floors.

- So they made it taller?
- Yes.

When is it gonna be finished?
Do you know?

2013...
They're predicting.

It's a big day for America,
for sure, when it's done,

because, um, you can hurt us
a little bit,

but you can't get us down.

And it symbolizes, uh, life
and the future,

in my opinion.

At the last stop
of my journey,

I've asked to see an employee

that was one
of the employees we had

when the incident
actually happened.

- Larry?
- Yes, sir.

- I'm Edward.
- All right, how are you?

How are you? How are you?
How are you? How are you?

Good to see you.
Nice to meet you.

- I need some clothes.
- Uniform?

Would you come with me,
please?

All right,
I'll be right with you.

- See you in five.
- Okay, sir.

It was a very busy time.

Lot of decisions
were made on the go.

Um, so I'm looking forward
to hear how he saw it

from his perspective
as one of the people

working the day it happened.

- This is my office.
- This is your office.

I call it my office.
This is my office.

Security issues.

You have tenants
moving in and out.

Can you move back
a little bit, please?

Can you move this
back a little bit, please?

32, sir. 32.

I need 33.

Come on. Come on.
Nobody waits. Nobody waits.

It will be a very
difficult job to do.

Okay, ask 'em
where they going first.

- Where you going?
- 34.

34.

Yeah, shut it.
Yeah, right.

Now hold it. Hold it.
Hold it. Hold it. Hold it.

Do not release
until the door close.

Hear that click?

Lobby please.

He knew pretty much everybody
that walked into that elevator.

- Oh, yeah?
- Yeah.

We have a few guys back.

[Laughter]

You just feel Larry had a good
time doing what he's doing.

I love working.

I'm the type--
- I can see that.

I'm the type of guy who
wants to do the job all the way.

You know, it's fascinating
to see a guy like Larry,

who probably
could have stopped working.

Wants to work,
he loves to work.

They took care of me,
and when ABM called me,

I said,
"this is my people."

This is the place
he feels like home,

and very loyal,
very good at his job.

- 37 years.
- Oh.

Congratulations.

Let's go for a walk.

I want to show you something,
all right?

- So ABM--
ABM made sure you got a job?

- ABM set us up.
- Okay.

- ABM and the union, they--

let me tell you, ABM...

[Dramatic pop music]

After 9/11, we made sure
that they had enough time

to recover and recoup
after this miserable incident,

and we made sure they got
employed with ABM,

but they're spread
all over the city.

We closed everything up.
We went inside.

We going up the escalator.

We start walking
up the escalators.

As we was walking up...
Boom!

- You had no idea?
- I'm looking around.

I looked up.
Ho!

I thought
it was a generator.

Let me tell you something--

right then and there,
people was jumping.

Oh, my God.

There was no way
out of there.

So then after that...

And before--before it go
all the way down,

I turn this way--
I was all covered.

You couldn't see nothing.

The whole area
was totally invisible.

You couldn't see nothing.

A few minutes later, two.

You have to be there
to see it.

When you can go through

all the things
that Larry has gone through

and still have
a very positive outlook,

it was very touching.

All those individuals
I met during the trip,

I would really like
to have as friends

and consider
as friends and family.

They--they are
really good people.

But, uh, it was a week
I will never forget,

and, um, hopefully
it's also a week

where we as a company
and as individuals

will do like
the World Trade Center--

build, build,
build, and build...

Because we do have to respect
people's pain and suffering

associated
with that tragic incident.

Announcer: Coming up,
Henrik's employees

think they're coming
to corporate headquarters

to evaluate his performance.

I'm gonna go evaluate Edward
on his performance right now.

Announcer:
But how will they react

when he reveals the truth?

I'm Henrik Slipsager.

I'm President and CEO
of ABM Industries.

I'm gonna go evaluate Edward
on his performance right now.

The toilets, I thought
he was really not good at all.

Hello.

- How you--how you doing?

Do you know who I am?

- You're ed--Edward.

No, I'm Henrik Slipsager.

I'm President and CEO
of ABM Industries.

Oh, my God.

How you doing?

I mean, what are you doing--
what are you doing...?

Now you are joking around
with me.

No, this time I'm not
joking around with you.

Oh, snap.

I have been looking forward
to this moment

for the last week.

Oh, my God.

Hey, I'm sorry about...

[Laughter]

Wow, I can't believe
that I'm meeting the President.

Oh, my God.

Maria, you did a great job.

- Why, thank you.
- And you nearly killed me.

My back is close to out.
Really?

Those bathrooms...
[Laughter]

But I was very impressed
with--with everything you did.

Thank you very much.

Based upon your comments,

I decided to make some
phone calls after I met you,

and I got
a little gift for you.

I got a new uniform for you.

- Really?
- Yeah.

Oh, that's nice.

I'm gonna make sure
you have pants

and a shirt
like everyone else

and not feel
uncomfortable in a skirt,

so I hope that's gonna make
your day a little bit better.

Thank you.
That is wonderful.

That's the best news
I've heard.

The story about your nephew
really got to me.

Um, that--that was, uh...

You know, that was one
of my employees, your nephew,

and, uh...

All the ABM employees
we lost there.

That's wonderful.
That's very, very good.

The families
are gonna be so happy.

They're gonna be able to see
that a little piece of them

is gonna be there
to acknowledge

that they were working
for ABM, of course,

and that
they're gonna be there.

That's very, very good.

I'm so happy
that you're really doing that.

Well, that is
one of the reasons

that, um, ABM
is gonna donate

$25,000 to a 9/11 fund

in the name of your nephew.

Oh, really?

Oh, that's the best gift.
Thank you.

Oh, thank you.
Thank you very, very much.

Thank you. Thank you.

You're the best.

He would have really
been grateful.

And me,
from the bottom of my heart,

I am very grateful,
and I know all my family--

they will be very, very happy.

Well, you truly
inspired me to do that,

so thank you for that.
Why, thank you.

Never in a million years

expected that it's gonna
happen to me today.

I had the great experience
of my life.

I could really break down
and cry like a baby.

Larry, you know what I enjoyed
down at 7 world?

Was how you interacted
with everybody.

- You know, I am--
I'm a people's person.

That's great.

Tough part for me
was when you talk about 9/11.

I was President and CEO of ABM
when we had 9/11.

All the memories came back.

- Yeah, it was--
it was tough.

But you inspired me
to do something,

and that is,
for the tenth anniversary,

I'm gonna try to work
with the union

to make a reunion
for the ABM employees involved.

It's called Larry's meeting.

It's all expenses paid by ABM.
That's good.

That--that...

That's good.

And I'm very impressed
with another thing.

You've been married 37 years.
37 years.

So here's what I'd like
to do for you.

I would like to send you guys

on a little trip
of your choosing,

all expenses paid.

It's guys like you...
Is the guys we need.

Thank you.
Thank you.

Words cannot explain.

Kenny, I love the way
you felt about your job.

I know you want
to be a firefighter.

I think you have
a future with us.

I want you to move
into a management training role.

I want to see
if I can challenge your dream

and make maybe
an even bigger dream,

and that is to be one
of the key managers with ABM.

- It was--
I didn't expect this.

Wow.

I'm not done.

I want to cover all
your education expenses

as long as you're
with the company.

So you can't come to me

and say "it was because
we couldn't afford it."

Guys like you...

Is what
I really want to see.

- You know,
my--my mom always told me

hard work pays off,

but this is--this is crazy.

I really do
appreciate this, man.

It's surprise, shocked,
everything all in one, you know?

Everything just...

I'm just blessed, man.

- Peter, what you did
was--was amazing.

You actually
made me feel secure--

as secure as I could feel.

Thank you.

What I would like
to do, Peter,

is utilize your experience,

and I want you to be part
of a safety council.

The safety council
will report directly to me

on recommendations

and what needs to be done
from a safety point of view.

You'll be paid for participating
in the safety council.

You surprise me now.
I don't know what to say.

- You were a great inspiration.
- Thank you.

- You, um--you told me
about your son.

There's no way
I can ever understand

what you're going through.

The only part I understand
is it's your kids,

and I'll do anything
humanly possible

to help my kids through
any kind of situation.

I remember clearly
what you told me,

how much therapy helps him,

and, um, what I would like
to do for you--

I would like to send
you and your family

on an all-expenses-paid trip
for a month,

um, for your son to go through

this intensive-therapy
treatment.

I know how much
that thing costs.

That's why.

Thank you, sir.

Thank you, Edward.

Thank you very much.

It's a big help.

We can never afford
regular therapy for our son,

because it's so expensive.

- Go in together.
- Thank you.

You're welcome.

Thanks.

Just...
Don't have no words.

So this is it.

I'm on my way to finally
address our employees

about what happened this week.

It was a very emotional week,

but I'm really looking forward
to finally get it out.

Gonna be a great day.

It's my pleasure
to introduce to all of you

Henrik Slipsager,

the President and CEO
of ABM Industries.

[Cheers and applause]

Thank you very much.

My name is Henrik Slipsager.

I'm President and CEO
of ABM Industries,

and I just spent the last week
undercover at the company.

Oh, man.

Today we are at the site
of 7 World Trade Center.

This place is a very, very
important historical point

in the life of ABM.

This is where 9/11 happened

and probably had more impact
on the company

than anything else
in the history of the company.

The experience
has been humbling,

inspirational.

It's been
a great experience.

Let's take a look at a couple
of shots from the week.

If the steel cable breaks,

you're gonna be hanging
on that harness.

[Laughter]

I think that lady
was a little older than you,

and she got to her bag

before you could even get
out the seat, man.

- Rub it. Rub it.
- Yes, yes, yes.

We got to move a little bit.

I can't stay here all day.
I'm sorry.

I don't think he liked cleaning
toilets very much.

[Laughter]

[Cheers and applause]

This trip has been
a great experience.

I was very proud
of our employees--

the way they looked
at their job,

trying to satisfy
the client all the time.

The impression
that customer leaves with

is exactly what
he believes is ABM.

If everybody doing their job
like the people I met,

my God,
we have a great future.

[Cheers and applause]

When it comes
to janitorial work,

including window cleaners,

I sometimes feel they're not
respected by the outside world,

so I truly hope that this
can have an overall impact

on the perception
of our workers,

and if I can feel
a little more pride

and a little more "proudness"

about our people
and what they do,

I think I come a long way.

== Sync by elderman ==
== for www.addic7ed.com ==

announcer: Stay tuned for scenes
from our next episode.