All language subtitles for Diana.Our.Mother.Her.Life.and.Legacy.WEB.x264-UNDERBELLY

That is quite a special picture...
which I thought was quite sweet.

(CHUCKLES)

This is the first time that
the two of us have spoken
about her as a mother.

You and I are both
in this photograph.
Right. (LAUGHS) OK.

You are in the tummy.
I know. Yeah.

Arguably, probably
a little bit too raw,

erm, up until this point.
It's still raw.

There's not many days that
go by that I don't think of her.

Her 20th anniversary year feels like
a...a good time to remember,

you know, all the good things
about her and, and hopefully

erm, provide, maybe,
a different side to her
that others haven't seen before.

NARRATOR: To celebrate the life and
legacy of Diana, Princess of Wales,

her sons are sharing their most
intimate memories of her

for the first time.

We felt, you know, incredibly loved,
Harry and I, and

I'm very grateful that
that love still...still feels there.

It was that love that...

that even if she was
on the other side of a room,

that you, as a son,
you could...you could feel it.

Disappointing to have a brother
instead of a sister? No, never.

(CHUCKLES) But I thought it was
quite a funny photograph.

Through their mother's
personal photographs

and childhood home movies,

the people who knew and loved her

reveal a Diana
we've never seen before.

She was always
very caring of little people,

and I suppose I was the first
little person that she cared for.

HARRY: Our mother was a total kid,
through and through.

And she really enjoyed
the laughter and the fun.

She was one of
the naughtiest parents.

She had a very
cheeky sense of humour.

She loved the rudest cards
you could imagine.

She was very jolly,
and really enjoyed,

at times, making a lot of mischief.

But she always understood
that there was

a real life
outside of the Palace walls.

Look at her face
in every photograph.
There's a positive, wonderful glow.

I think she wanted to
make a difference.

NARRATOR: Diana's death at the age
of only 36 shocked the world.

And it shaped the lives
of her two sons.

I give thanks that
I was lucky enough to be her son

and that I got to know her
for the 15 years that I did.

She set up us really well.
She gave us the right tools

and has prepared us well for...
for life in the best way she could,

not, obviously, knowing
what was gonna happen.

She was our mum.
She still is our mum.

You know, and of course as a son
I would say this, she was, you know,
the best mum in the world.

When we found these
photo albums recently,

part of me
never really wanted to look at them

and part of me
was waiting to find the right time

where we could sit down
and look at them together.

She loved taking pictures,
it's so nice.

She captured some really good
portraits of people.

Yeah. You kinda get a snapshot
of their personality quite quickly.

The funny thing
is there's not that many of her

cos she's always taking
the photographs. Yeah.

And it's photos of us
when we were tiny.

Yeah, from the start.
From day one.

There's some pictures here
of day one of you and day one of me.

It's really nice looking back at it
and reminding yourself...

When I started looking through it,
it brought back so many memories.

I brought this one out
because we were dressing up,

thinking we were looking
really cool. Yeah. That's brilliant.

We used to have great fun
mucking around, didn't we? Yeah.

That's the first day at school.
Probably one of my first days.
Probably.

Me turning up thinking, "I've got
my older brother at school,

he'll be looking after me,"
when in fact you ignored me.
(BOTH LAUGH)

Erm, there's a photo here
I thought you'd like to see.

It's quite a special picture

of the two of you,
which I thought was quite sweet.

(CHUCKLES)
Where was this, do you remember?
This was out on holiday.

I just remember having
the skinniest legs, and still do.

You're quite skinny there.
Chicken legs.

Got some good, bushy
blond eyebrows there.

Your freckled nose. Your freckles
have gone quite a lot now.

You used to have such freckles.
They come back every now and then.
Quite funny.

A sweet picture of her.
Happy memories, big smiley faces.

She smothered us with love,
that's for sure. Yeah.

To myself and William,
she was just the best mother ever.

She would just engulf you and
squeeze you as tight as possible.

And being as short as I was then,
there was no escape,

you were there,
and you were there for as long
as she wanted to hold you.

Even talking about it now,
I can feel the hugs
that she used to give us,

and, you know, I...I miss...
I miss that, I miss that feeling,

I miss that part of a family,
I miss having that mother

to be able to give you those hugs

and give you that compassion
that I think everybody needs.

She was extremely good
at showing her love.

She was extremely good at showing
what we meant to her and,

you know, what feelings meant
and how important it was to feel.

Behind closed doors,
she was a very loving, caring mother

and an incredibly funny person.

One thing I would love to ask her
now, because I genuinely think

that she got satisfaction out of
dressing myself and William up

in the most bizarre outfits,
normally matching...

It was weird shorts,
and, you know, like,

little, sort of, shiny shoes
with the old clip on,

and looking back at the photos,
it just makes me laugh.

I just think,
"How could you do that to us?"

Funnily enough, we got to the age
when William would go,

"I'm the older brother, why do I
have to be dressed the same as him?"

I'm sitting there going, "Hang on,
if you're gonna dress differently,

I'm not gonna be the only person
dressed like this. It's ridiculous."

So I like to think that she had
great fun in dressing us up.

I'm sure that wasn't it,
erm, but I sure as hell

am gonna dress my kids up
the same way. (LAUGHS)

There's not many days that go by
that I don't think of her,

you know, sometimes sad,
sometimes very positively.

I have a smile every now and again
when someone says something

and I think,
"That's what she would have said,"

or, "She would have enjoyed
that comment."

So they always live with you,
people, you know,
you lose like that,

and my mother
lives with me every day.

COMMENTATOR: The House of Kings,
Westminster Abbey.

For a thousand years,
the cradle of royal power,

and today,
the setting for a royal wedding.

How proud their mother
would have been today.

I think this really is
a special moment.

DIRECTOR: I guess there must be
the bittersweet days.

I'm just thinking of your wedding

when you're desperately wanting her
to be there, to share in it.

Yeah. Did you feel somehow
that she was there with you?

I did. And I sort of, beforehand,

you know,
had a lot to time to think about it.

ARCHBISHOP: I pronounce that
they be man and wife together.

In the name of the Father,
and of the Son, and of
the Holy Ghost, amen.

WILLIAM:
When it came to the wedding, I did
really feel that she was there.

You know, there's...
there's times when

you look to someone or something
for strength,

and I very much felt
she was there for me.

(CROWD CHEERING)

COMMENTATOR:
For the first time,

through the centre gateway of
Admiralty Arch arrives Lady Diana.

And when we see her,
perhaps, like all royal brides,

the veil will be thrown back,
and we'll see that lovely face.

NARRATOR: It was on the day
of her wedding

that Diana first captured
the world's imagination.

Pageantry and romance
were an unbeatable combination.

The press called it
the wedding of the century.

ARCHBISHOP: I, Diana Frances...
DIANA: I, Diana Frances...

..take thee,
Charles Philip Arthur George,

to my wedded husband.
..to my wedded husband.

(CHEERING)

Diana's marriage
was a joyous event

which everyone could relate to.

But it was also
an utterly unique experience.

Diana was joining
the most famous family in the world.

At the end of the day,
she was a normal 20-year-old,

normal 20-year-old,
Lady Spencer... (CHUCKLES)

..marrying into the Institution,

marrying into the royal...
British royal family.

And she brought
a breath of fresh air
to everything that she did.

Diana Spencer grew up
in one of the grandest
aristocratic families in England.

Her father was
a keen amateur cameraman.

The home movies he made

give us a precious glimpse
into Diana's early life.

She was always
very caring of little people,

and I suppose I was the first
little person that she cared for.

My mother left home
when I was two or three

and so Diana was
the most significant, I suppose,

warm female presence in my life.

And, you know, we spent
so much time together.

I think our parents' divorce
was quite tricky for all of us.

It was very, sort of, bitter

and had an impact, a big impact.
They never spoke. And, you know...

I do feel
that the girl I grew up with

had a sort of bundle of
insecurities and unhappinesses.

Because of her own
sensitivities and vulnerabilities,

she felt able to connect with people

who were going through
a very tough time
and sort of give them hope.

As she grew up,
there was a massive change in Diana.

She suddenly felt more confident.

A definite blossoming.

She sort of realised
that she was really funny -

I mean, her sense of humour
was fantastic.

And male friends
suddenly started to realise

that this little girl was growing
into a very interesting

and very pretty young thing.

Diana had a small
and intimate circle of friends.

In this film, they're speaking
about her for the first time.

HARRY HERBERT:
The first time I met her
I was playing golf at Balmoral.

My dad, you know,
was great friends with the Queen,

and just as
I was about to play my shot,

this vision of beauty
appeared over the...the horizon

full of laughter and energy,

and that was the first time
that I met Diana.

And, erm,

like everyone who meets her,
she certainly had a big impact.

I'm sure my shot
was violently hooked or sliced,

erm, but we became
great friends from that moment.

Lady Carolyn Warren
was a family friend of Diana's.

CAROLYN: I was about 15, 16,

and she would have been
just a little bit older than me.

She was great fun,

had an amazing sense of humour
and could light up the room.

Very, very caring.

Er, she was always the person
who if somebody was feeling down,

or there'd been a bust-up with
the boyfriend or whatever it was,

she was first man in to sort of,
erm, give a helping hand.

These are photographs that
I remember of Diana when she was

working for my sister as a nanny.

William van Straubenzee
met Diana when she was 14.

She was shy, and she was
pretty unsure of herself

and, erm, pretty naive
and quite gullible, really.

She was quite easy to tease,
et cetera,

but she took it in
incredibly good spirits.

But you had no inkling

of what sort of person
she was going to be.

You know, wandering around in
jerseys covered in hippos and jeans

and slobbing around,
and she pinched my shirts
quite often

cos she thought that that was
quite a...quite a good thing to do.

Whenever you saw her alone,
she would have picked up some

trashy romantic novel. You know,
she was a bit of a dreamer.

There was a side to her

which we wished that somebody
would sweep her off her feet.

(CROWD CHEERING)

COMMENTATOR: This was the moment
they had come from all corners
of the kingdom to see.

A new Princess for Wales.

EARL SPENCER:
I remember on the wedding day

going back to my mother's flat
and thinking,

"Well, that's done
so we'll all move on now,"

not realising that she had just
become a sort of global superstar.

She was so young
and fresh and vibrant

and good-looking and un-stuffy.

And this was all quite new, er,
for...for somebody in that position.

(CROWD CHEERING)

Only three months
after her wedding,

Diana's life as a working royal
began with a tour of Wales.

There was no training
for her new role -

she was thrown in at the deep end.

Accompanying her
was the lady-in-waiting

who'd be by her side
for the next ten years.

ANNE: That, I think, for both of us,
was a baptism of fire.

(APPLAUSE)

It was an extraordinary experience.

It was that noise,
it was the cheering,
it was the children screaming -

you know,
it must have been very daunting.

HARRY HERBERT:
What happened, I think,

was that everyone out there
who didn't know Diana,

they were all having
the "9th green at Balmoral"...
(LAUGHS) ..moment that I had.

They've realised
this was such a natural person,

there wasn't... She wasn't trying to
be anything other than herself.

Her ability to go up to people

and put her hand out
and just touch them

was, I think, you know,
sort of remembering it now,

it was very moving.

That immediate warmth was
always there for whoever she met.

It didn't matter
where you came from, what you did,
she could talk to you.

Erm, and I think
she generally just had a real...

a real ability to connect
very quickly.

Home for Prince William
and Prince Harry

is Kensington Palace,
where they grew up.

It's always been a haven,
a place where their mother

tried to carve out
an ordinary family life for them.

My mother cherished
those moments of...

of privacy
and being able to be that mother

rather than the Princess of Wales.

She made the decision
that no matter what,

despite all the difficulties
of growing up

in that limelight and on that stage,

she was going to ensure
that both of us

had as normal a life as possible.

And if that means taking us
for a burger every now and then

or sneaking us into the cinema
or driving through the country lanes

with the roof down
of her old-school BMW,

listening to Enya, I think it was -
God, a blast from the past...

# ENYA: Orinoco Flow

All of that was...
was part of her being a mum.

WILLIAM: She was very informal and

really enjoyed
the laughter and the fun.

But she understood that there was
a real life outside of Palace walls,

and she wanted us to see it
from a very young age

and really understood some of
the real problems in life that,

you know,
can pass you by very easily,

particularly in this situation,
if you don't go looking for it.

WILLIAM: Can I grab a seat here?
Is that all right?

How you doing? (LAUGHING)
What's your name? David?

A homeless shelter

isn't where you'd imagine a member
of the royal family might hang out.

But The Passage,
London's biggest homeless centre,

is a place where Prince William
feels very much at home.

MAN: How's George? Very well.
He is growing fast. Yeah.

And his tummy and his shoulders
have got so big

that we've had to, like, quickly
re-tailor his outfits. (LAUGHS)

He's growing at a rate of knots.
He's gonna be...he's gonna be

quite a big boy, I think,
like his father. Yeah.

Prince William has been
visiting The Passage

since he was a boy.

His mother first brought him here
when he was only 12.

I was quite nervous
about that at the time.

But I just enjoyed
meeting these people

who had incredible stories and

who clearly had
had a very, very tough time.

My interest in homelessness has come
from that, that one encounter.

That's fantastic, Brian.
Look at that. That's awesome.

Do you find the drawing
and the art sort of help?

Yeah, it helps
with the depression, William.

I suffer from depression. Right.

I lost my wife last year.
I'm sorry to hear that.

The times that I've seen him,
I could just picture

going to the local pub
and just having a pint with him.

He's not afraid
to get his hands dirty,

which... I think that's
just like his...his mother.

She was a soldier for...
for the royal family.

Homelessness was
one of the first social issues

which the Princess of Wales embraced.

She ventured into some of
London's roughest neighbourhoods

to discover what life was
really like out on the streets.

She woke me up. I love her. (LAUGHS)

MAN: She said, "Oh, I see
you're dressed specially
for me, sort of thing."

And I just cracked a joke, saying,

"My Savile Row suit's
in the cleaner's at the moment."

(APPLAUSE)

Victor Adebowale was
the Chief Executive of Centrepoint,

Britain's biggest homeless charity.

He worked side by side with Diana

to raise awareness
of the plight of the homeless.

VICTOR: She took it to heart that
it was wrong that this was happening

in what was a very wealthy society.

And she talked to me about it,
you know, she felt that
it was wrong,

that it was, you know,
deeply immoral.

The Princess went into battle.

She made a hard-hitting speech
about homelessness

which landed her
in political hot water.

I am appalled at the dangers
young people face on the streets

and how vulnerable they are
to exploitation.

Coming against
a backdrop of budget cuts,

her speech was seen
as an attack on the government.

The Princess really is a rather
headstrong and wilful young lady,

charming and delightful
as she is in other ways, and...

The speech that she gave
about youth homelessness

made its way onto the floor
of the Houses of Parliament,

and, you know, we were accused
of politicising

the royal family
as a result. (LAUGHS)

So...I thought she was brave

in a...in a quiet but resolute way.
I do.

I mean, she could have
dropped us at any time.

You know, too hot to handle, this is
an issue that's quite difficult.

That's how the world changes.
People stand up for
what they believe in.

HARRY: I think it was hard for her.
I think it was a real...

a real strain
of the public role quite often,

erm, having to do the stuff
that she was doing,

involved with a certain...
the charities that she was
involved with.

You need respite,
you need somewhere to, you know,

to go and dump it.

WILLIAM: There was always a sense of
enthusiasm and energy around her,

and a lot of warmth as well.
There was always that sort of

bubbling personality
going on the whole time.

I think she lived a lot of her life,
especially in private, through us.

And I think that sort of

childish, fun element

really came out
when she was spending time with us.

Our mother was
a total kid through and through.

When everybody says to me, you know,

"So, she was fun?
Give us an example,"

all I can hear
is her laugh in my head.

And that sort of crazy laugh
of where there was just

pure happiness shown on her face.

One of her mottos, to me, was,

"You can be as naughty as you want,
just don't get caught."

She was one of
the naughtiest parents.

She would come
and watch us play football

and, you know,
smuggle sweets into our socks.

And, I mean, like, literally
walking back from a football match

and having, sort of,
five packets of Starburst...

And just the whole shirt
was just bulging with sweets,

and then sort of looking around,

open the tuck box,
throw it all in, lock it up.

She was a massive card-writer.

She loved the rudest cards
you could imagine.

And I would be at school
and I'd get a card from my mother.

Usually she found something,
you know, very embarrassing,

you know, a very funny card,

and then, sort of, wrote
very nice stuff inside.

But I dared not open it
in case the teachers

or anyone else in the class
had seen it.

# GEORGE MICHAEL: Freedom '90

There's a couple of memories I have
that are particularly funny.

Just outside this room
where we are now, erm,

she organised,
when I came home from school,

to have Cindy Crawford,
Christy Turlington
and Naomi Campbell

waiting at the top of the stairs.

I was probably
a 12- or 13-year-old boy

who had posters of them on his wall.

And I went bright red
and didn't quite know what to say

and sort of fumbled,
and I think I pretty much fell down
the stairs on the way up.

I was completely and utterly
sort of awestruck.

But that was a very funny memory
that's lived with me for ever

about her loving and embarrassing
and sort of, you know, being,

being the sort of...er, the joker.

A sense of humour
was a vital release for Diana

as she began to embrace some of
the most controversial issues
of the day.

MAN: There is now a danger
that has become a threat to us all.

By the 1980s, the world was in
the grip of a terrible epidemic.

The gay community
had been devastated by AIDS...

..but tabloid newspapers
ignored their suffering,

and instead accused them
of spreading the disease.

Their headlines
stirred up a storm of prejudice.

As a young gay man, Ian Walker
endured years of discrimination.

IAN: People were terrified
of catching HIV.

And a lot of people would talk about
the day that they were diagnosed

as the day that
people stopped touching them,

that from then on it was
rubber gloves and masks and gowns.

And you heard stories
of people going to the dentist

and people were, like, dressed up
in a space suit to deal with them.

At a time when
the fear of physical contact

with AIDS sufferers
was at its height,

the Princess
visited the Middlesex Hospital.

It housed
the only AIDS unit in the UK.

ANNE: She just walked
into that room,

and there was a gentleman,

and did what she would
normally do to

anybody else she was meeting -
she just shook him by the hand.

And that picture went viral,

erm, around...around the world.

That was very powerful,
that she made that contact.

She just smashed
all of that fear down by...

(STAMMERS) ..that one,
that one handshake.

The London Lighthouse
was at the heart of
the AIDS epidemic in Britain.

It provided care
for the sick and the dying.

I was an occupational therapist
at the London Lighthouse,

and the deaths were just relentless.

You'd go home at night...

..and you weren't sure who was
gonna be there the next day.

The Princess became
the London Lighthouse's

greatest champion,
publicly supporting the charity,

but also regularly visiting patients,
often in her own time.

When she came in,
it was like she was shining,

that smile. It just beamed
when she smiled. She beamed.

Erm, I sound like a sycophant,

but, you know, that's how it was.

Erm, and, er,

erm, and I'm not...
I'm not a royal person,
really, I'm a republican,

but, erm, she was an exception.

How are you? How are you?
Good to see you.

How are you? Nice to see you.
Nice to meet you.

Sir Elton John
was a friend of Diana's,

and, like her,
a committed AIDS activist.

Would she come here unannounced?
Yeah, yeah. For sure.

Prince Harry is joining him
at the London Lighthouse

to hear more about his mother's work.

It was considered to be
a gay disease, and for someone

who was within the royal family,
and who was a woman,

and who was straight, to have
someone care from the other side

was an incredible gift.

You can see it,
you can see it in the face.

When you look back to these days
when actually

the reality was
doom and gloom... Yeah.

Absolutely. The reality then
was doom and gloom,

yet everybody in that photograph
is smiling. Because of her.

Yeah. Yeah. She had an energy.
She radiated.

Look at her face
in every photograph.
There's a positive, wonderful glow.

Also, she had
this incredible ability -

which he kind of inherited,
and I told him that,

and he said, "Thanks very much" -
to make people feel at ease

and make them feel that
everything's gonna be all right.

I haven't experienced many people
in my life who have that ability,

but she could
walk into a room of people

and make them feel
as if everything was great.

It's World AIDS day,
and Prince Harry is in Barbados.

He's encouraging people
to take a blood test.

It's the best way
to stop the spread of AIDS.

All right. I'll just take
a little bit more from you.

Don't take it all.
No, not going to take it all.

Prince Harry has
brought along a friend

to help spread the word.

She's one of the most
famous women on the planet.

Welcome, Rihanna, thanks for
taking part. Of course.

HARRY: There was an opportunity
there to get Rihanna,

who has got, you know,
over 60 million followers
on Instagram alone.

And to be able to
get someone in her position

who has lost quite a few friends
to AIDS, I think,
is...it's fantastic.

(LAUGHING) You really made it seem
like it hurt. It's a pinprick.

I just think it's incredible
what he's doing to bring awareness
to HIV and AIDS,

and I think the most important thing
is to, kind of,

dilute the stigma, um,
as much as possible.

Um, I think that's the thing
that's crippling the most.

My mother was a role model.
She was someone

who at an incredibly young age
would put her passion

behind something
that she genuinely believed in.

And I think that's fantastic.
Good for her

and...and thank God for her.

JAYNE: I'd worked with
Charles and Diana

for many, many years,
photographing them.

(CAMERA CLICKS)

You know, when you work with them
all those years

and you watch
every little thing that goes on,

you know, you become part of it all.

You can't help but feel
affection towards them.

And, you know,
you want them to be happy.

The newspapers
had been writing a lot of stories,

negative stories about the marriage.

And personally, I tried to ignore it
because I didn't...

I didn't want to read them
and I didn't want to believe it.

So I pooh-poohed it a bit.

The penny didn't really drop for me
until we went to Korea.

She looked wretched,
he looked wretched,

and I thought, finally,
"Hmm, something's going on here."

It's very evident
when you look at the pictures that

they look distanced from each other,
even to the point where

they're walking down a staircase,
both walking down a separate set
of stairs,

and there's a wall in the middle,

and it kind of sums up
what was going on at that point.

It wasn't a very happy tour.

HARRY HERBERT: That was
a bad time for Diana.

You know,
the light had gone out, if you like.

One person
who was deeply concerned

was the Princess' mother-in-law.

I had a talk to the Queen about it
at Balmoral.

The Queen wanted to
talk to me about it because

she was so worried,
she was so...so, you know,

worried about...worried about Diana.

After a lunch at Balmoral
and going up high and looking down

onto this beautiful setting
of heather and castle,

and an incredibly,

you know, important chat,
a very personal, personal chat.

And the Queen wanted to know -
how was Diana feeling,

and was it as bad as...
as it was?

And it was a sad discussion,
a sad...

a sad, you know,
a sad moment, really,

because that was
everything at its worst.

I remember going to see Diana
in Kensington Palace when...

when things
weren't particularly easy,

you know, in, you know,
in her married life.

She was, you know, very emotional.

And suddenly these two boys

came thundering around the corner
in their dressing-gowns.

This was before bed. (LAUGHS)
And just watching her face light up,

going from sad chat

to suddenly... (MIMICS EXPLOSION)

You know, I'll never forget
that moment, and them, you know,

crawling all over her
and things flying everywhere,

and through all the difficulty
of other stuff at that time...

..you could see it was the most
important thing in her life,
were her boys.

JOHN MAJOR: It is announced
from Buckingham Palace

that, with regret,
the Prince and Princess of Wales

have decided to separate.
Their Royal Highnesses
have no plans...

There was the point of where
our parents split,

and the two of us were bouncing
between the two of them and...

and we probably didn't,
we never saw our mother enough
or we never saw our father enough.

You know, there was a lot...
there was a lot of travelling

and a lot of,
you know, fights on the back seat
with my brother, which I would win.

So it was... There was all of that
to contend with.

And I don't pretend
that we're the only people
to have to deal with that.

But, erm, it was, it was
an interesting way of growing up.

Privacy had been hard to come by
as a member of the royal family.

But following her separation,

media obsession with the Princess
reached fever pitch.

JAYNE: I remember
one particular trip.

We were in Lech in Austria.
And the deal was that

the Palace would arrange for us to
have a photo call on the first day.

And the understanding was that then,

"OK, let them then ski off
and have a lovely holiday."

And this particular day,
we'd had our photo call,

so, you know, you shouldn't have
been out with your camera any more.

And Diana came out with the boys

and they tried to go through
the town to the sweetshop.

And the photographers
were just, like, running everywhere.

It was like rats running everywhere.

They all wanted to be in their face,
right up to them,

pushing and shoving,
they were fighting with each other,

photographers were falling over,
and the boys were frightened.

And I was in the shop
when she came into the shop and...

it was like she was sort of,
you know, exasperated by it.

"What are they doing?"
You know, "Why are they doing this?

You know, I've kept my part
of the deal, we did our photo call.

Why are they all doing this?"
You know, she said,

"You know, I don't want
the boys upset like this."

Excuse me.

As a parent,

could I ask you to
respect my children's space?

Because I've brought the children
out here for a holiday...

MAN: Right. ..and we'd really
appreciate the space.

Would it be possible
to just get a picture of...?

DIANA: No. No.
Then I'll leave you alone.

As a parent, I want to
protect the children. Right.

WILLIAM: Back then, 20 years ago,
people would be utterly appalled

if they knew exactly what went on.

I think it was an industry
that lost its way quite heavily,

lost its sense of decency,

lost its perspective
on what was appropriate.

If you are the Princess of Wales
and you're a mother,

I don't believe being chased by
30 guys on motorbikes

who block your path,
who spit at you, who shout at you,

and who react really badly
to get a reaction from you,

and make a woman cry in public
to get the photographs,

I don't believe
that is appropriate.

I sadly remember most of the time
that she ever cried about anything

was to do with press intrusion.

(PRESS CLAMOURING)

MAN: Out.

Out, out. O-U-T, out.

Have a nice trip, then.

Harry and I, you know,
we lived through that.

And one lesson I've learnt is
you never let them in too far

because it's very difficult
to get them back out again.

And, erm, you've gotta maintain

er, a barrier and a boundary,

er, because if you cross it,
if both sides cross it,

erm, a lot of pain and problems
can come from it.

In August 1996,
after 15 years of marriage,

the Prince
and Princess of Wales divorced.

Diana was free to shape
a new life for herself.

ANNE: Once the divorce
had come through,

the few times I saw her

she seemed to be in a better place.

Erm, I think she was happier.

Once she was no longer
a member of the royal family,

she, I think, just felt
a sense of freedom.

(APPLAUSE)

She was a very,
very attractive woman.

And she really loved looking good.

She was as free as a bird,
and I think she looked
rather amazing.

WILLIAM:
My mother loved her fashion,
she loved her clothes,

but she wasn't a slave to it.

I remember walking around
her cupboards and just...

There were just so many dresses
and so many clothes,

and she got so fed up with all these
clothes in her cupboards.

And I said, "Why don't you
give these clothes away?

Why don't you do
something charitable with it?"

AUCTIONEER: How much for this?
£19,000 here.

Gentleman in the gallery
at £19,000 bid here.

Diana auctioned off
dozens of her dresses...

£25,000.

..raising millions of dollars
for AIDS and cancer charities.

And £30,000.

£175,000.

I knew she was going to say that.
£200,000.

And I remember her
showing me the catalogue

and everything else about it
and saying, "This was your idea."

I was like,
"Well, I had a good idea." (LAUGHS)

So, erm, it was nice
to see it come to fruition.

The sale of her dresses

marked a new chapter
in the Princess' life.

From now on, she would force
the press to focus on what she did

and not on what she wore.

HARRY: She put her name,
and put her image,
and put her passion and energy

into something
that she genuinely believed in.

And she knew that by doing that

it was going to have a ripple effect
across the whole world.

In August 1997,

only three weeks before she died,
Diana arrived in Bosnia.

The country had been torn apart
by a brutal civil war.

With a million landmines
still lurking underground,

it was one of the most dangerous
places on Earth.

Diana's guides in Bosnia were
two committed landmine activists.

JERRY: The willingness
to take such a crazy risk

on these two American,
you know, legless cowboys -

we have one leg between both of us -

who didn't have, you know,
two shekels to rub together
in Bosnia...

I wouldn't have recommended
that she go with us.

But she chose it.

I wasn't to tell anyone
about the upcoming visit to Bosnia,

not even the Embassy, not even
the ambassadors. No-one would know.

KEN: It was not an easy trip.
It was rigorous.

It was in a depressing environment
in the post-conflict area of Bosnia.

And she was, morning to night,
visiting survivors.

Most people
want to get away from pain,

they can't listen to pain,
they can't be fully present
in the presence of pain,

and the Princess of Wales
could be there.

While she was in Bosnia,

Diana met some of
the younger victims of the conflict,

like 12-year-old Zarko,

who'd lost his leg
after stepping on a landmine.

They keep me on my toes.
They are quite naughty.

(SPEAKING OWN LANGUAGE)

Malic was 15 when he met Diana.

He'd also lost his leg
after stepping on a landmine.

(SPEAKING OWN LANGUAGE)

Diana's Bosnian visit
was part of a wider campaign.

Behind the scenes, she was pushing
for a global landmine ban.

About a month ago, I found
a whole series of letters,

er, letters that she was
supposed to top and tail

that were, er, dated 31st August.
They were sitting on her desk here.

She knew exactly
what needed to be done.

She was writing letters
to certain people to say,

"Right, this is what needs to happen
in order for this whole, sort of,
tidal wave to change."

And it's only recently,
over the years,

that I've actually really understood

the effect that she was having
in those areas,

and on an international scale
as well.

Three months
after Diana's visit to Bosnia,

an international treaty was signed
outlawing landmines.

It was perhaps
her greatest achievement.

She had the ability to
literally change

a mindset of
millions upon millions of people.

(MAN LAUGHS) Hi, guys.
MAN: It's a leprechaun.

(LAUGHING) You look like
naughty schoolchildren.

Hi. Ken Redford. Nice to meet you.
Very nice to meet you.

Prince Harry has invited
Ken, Jerry, Zarko and Malic

to Kensington Palace
to share their memories
of Diana's Bosnian visit.

So, you guys... I mean, this was,
this was it, 20 years ago.

This is a reunion.
You both still look the same...

(ALL LAUGHING) ..ish.

You maybe have a little bit
less hair.

You guys were the...almost
the last people to see my mother.

Well, you saw my mother
more recently than I did, I guess.

Was it quite strange
for the two of you to have a...

to have a Princess
like that come and...

to come and show
an interest in your lives

and...and...and within Bosnia,
the landmine issue?

(SPEAKING OWN LANGUAGE)

She was the only light
at the end of the tunnel for us.

TRANSLATOR: I remember her sentence,
er, before she left.

She said, "You are not
going to be forgotten."

Mm. And that was important to him.

And that stuck
in your head for ever?

(TRANSLATES)

Whenever I had hard times,
I remember that sentence.

On the 20th anniversary
of Diana's visit to Bosnia,

Prince Harry is finishing the work
his mother began.

He's launching a new campaign to
destroy every remaining landmine.

The attention my mother brought to
this issue wasn't about politics,

it was about people.

When my mother said goodbye
to Zarko that August,

just weeks before
her untimely death...

..she told him
he would not be forgotten.

Please help me keep her word
to Zarko and Malic,

and other people like them
throughout the world,

who still need us to finish the job.
Thank you.

During August 1997,

Prince William and Prince Harry

were enjoying summer
in the Scottish highlands.

While their mother was away,
she constantly kept in touch.

WILLIAM: Her very last memory that
I have is a phone call at Balmoral.

At the time,
Harry and I were running around,
minding our own business,

playing with our cousins
and having a very good time.

As a kid, I never enjoyed speaking
to my parents on the phone,

erm, and we spent far too much time
speaking on the phone

rather than speaking to each other,

because of
just the way the situation was.

And the phone rang, and off he went
to go and speak to her, sort of,
for five minutes.

I think Harry and I were just in
a desperate rush to say goodbye,

you know, "See you later,"
and we're gonna go off, and...

if I'd known now, obviously,
what was gonna happen,

I wouldn't have been so blase
about it and everything else.

But, erm, that phone call sticks
in my mind quite, quite heavily.

MAN: Do you remember what she said?
I do. I do.

And then "Harry, Harry,
Mummy's on the phone."

Right, my turn, off I go, you know,
pick up the phone and...

and, you know, and it was...
and it was her speaking from...
from Paris.

And, you know, she...

I can't really necessarily remember
what I said, but all I do remember

is probably, you know,
regretting for the rest of my life
how short the phone call was.

If I'd known that
that was the last time
I was gonna speak to my mother,

the things that I would...
the things I would have said to her.

Looking back on it now,
it's incredibly hard.

I have to sort of deal with that
for the rest of my life.

Not knowing that that was
the last time I was gonna
speak to my mum,

and how differently
that conversation would...

would have panned out if I'd had
even the slightest inkling

that that was, you know...
that her life was going to be taken
that night.

(SIREN WAILING)

REPORTER 1: The Princess was
taken to intensive care
following a car crash.

REPORTER 2: The press association
announced with a newsflash at 4:41

that Diana, Princess of Wales,
has died.

According to British sources...

VICTOR: The strangest thing
was the thousands of people,

hundreds of thousands of people,

that spontaneously gathered
in central London.

I've never seen anything like it,

and I don't expect
to see anything like it.

People wanted to actually
physically be near her.

And I think that was because

her humanity spoke to
their humanity,

regardless of...of

the difference in class,
the difference in life experience.

That they saw
something of themselves in her.

HARRY: It was very,
very strange after her death,

you know, the sort of...
the outpouring of love and emotion

from so many people
that had never even met her.

And there was
William and I walking around
Kensington Palace Gardens here,

and the sea of flowers
all the way from the Palace gates

all the way back
to Kensington High Street.

And I was thinking to myself,

"How is it that so many people that
never met this woman, my mother,

can be crying
and showing more emotion

than I actually am feeling?"

WILLIAM: There's nothing like it
in the world, there really isn't.

It's completely and utterly...

It's like an earthquake's
just run through the house

and through your life
and everything.

It's just... It's...
Your mind is completely split.

Erm, and it took me a while
to actually... For it to sink in.

Prince William was 15 years old
when his mother died.

Prince Harry was only 12.

You know,
losing someone so close to you

is utterly devastating,
especially at that age.

I think it sort of really
spins you out.

You don't quite know where you are,

what you're doing
and what's going on.

The family came together, erm,

and Harry and I tried to talk
as best we could about it, but...

being so small at that age,
it's very difficult to...

to communicate
or understand your feelings.
It's very complicated.

After the service
in Westminster Abbey,

Diana's body was taken
to her family home at Althorp.

There, on an island
in the middle of Round Oval Lake,

she was laid to rest.

The first time I cried was at
the funeral on the...on the island.

And probably, like...
and only since then maybe once.

So there's, you know,
there's a lot of...

there's a lot of grief
that still needs to be,
erm, to be let out.

Slowly you try
and rebuild your life

and you try and understand
what's happened, and...

I kept saying to myself that,
you know,

my mother would
not want me to be upset,

she'd not want me to be down,
she'd not want me to be like this.

Keeping yourself...
I kept myself busy, as well,

which is good and bad sometimes,
but allows you to, kind of,

get through
that initial shock phase.

Erm, and to the point where I'd say,

you know,
we're talking as much as, maybe,

five to seven years afterwards...

I was so young,
I grew up sort of

thinking that not having a mum
was normal.

I think it was a classic case of,

"Don't let yourself
think about your mum

and the grief and the hurt
that comes with it,

because it's never
gonna bring her back

and it's only gonna make you...
make you more sad."

People deal with grief
in different ways...

..and my way of
dealing with it was...

was by, basically,
shutting it out, locking it out.

The ten years that I was
in the Army,

I just sort of dug my head
in the sand

and was just...
It was just white noise.

And I went through a whole period
of having to try and sort my...
sort myself out.

My heart goes out to
all the people

who've lost all their loved ones
in the world.

You know, it does connect you.
It's a very sad club...

(CHUCKLES) ..you don't
want to be a member of.

But, erm, you do all have
a shared...a shared sort of pain

that you can immediately understand
and see in anyone
when you meet them.

Talking about the loss
of parents or children

is one of the last great taboos.

But poignantly,
in the years before she died,

Diana became one of
the first public figures
to engage with these issues

when one of her best friends
launched a bereavement charity.

JULIA: When Child Bereavement UK
was founded,

Diana, as an act of friendship,

she did many things
that really supported me personally.

Good afternoon.

I hadn't made many speeches,
I was really nervous,

and so she helped me
with my speech.

The Child Bereavement Trust
will address problems

that affect many people's lives.

And she came to our launch.

And, of course, it meant we were
in every newspaper, on the news.

And it gave us the best possible
launch we could ever have had.

She had a very natural
gift of empathy.

Just by looking at someone,
she'd have an idea of
what they were feeling.

And, actually, I see that
with the Duke of Cambridge.

He has a depth of understanding
through his own experience

that connects with other people.

Prince William has continued
his mother's relationship
with the charity,

becoming Patron
of Child Bereavement UK.

I strongly believe that
everyone wants to help,

they just don't know how to.

And they usually end up
stumbling a bit and then

just staying quiet,
which is sometimes
the worst thing you can do.

I was pregnant
with our second daughter,

erm, and I went to a routine
38-week antenatal appointment

erm, and, erm,
they found no heartbeat. Erm...

Gosh, sorry. No, don't worry.
Already. (LAUGHS)

Emily's baby Abbie was stillborn.

John's daughter Rosie
died when she was 19.

At the moment, we're talking about

what do we do with Rosie's ashes?
We've still got those.

It's hard to totally
let go as well, isn't it?

It's very hard to let go.

I always think that
how you come out of a bereavement,

how you come out of grief
is a defining moment. Yes.

It doesn't go away.
It never goes away. No.
You have to deal with it.

Yeah, you make it a part
of your life in a way that's right

and good and the best way
that you can. Absolutely. Yeah.

KATE: John and Emily,
thank you so much.

Thank you.
It's really appreciated.

And it's so brave to be as open
and as articulate as you are.

Keep the memories alive,
that's the thing, isn't it?

Keep...keep the memories
alive. Yeah.

On the 20th anniversary
of Diana's death,

a special garden has been
created at Kensington Palace

to celebrate her life and legacy.

Graham Dillamore was a young gardener
when he began working for Diana.

GRAHAM: We're all very lucky to, er,

to know her, work with her
and be here at that time.

For me, personally,

this is where
I'll always remember her.

We were looking
at images of Diana, and

the whites and creams
and those pastel shades seemed to

sort of jump out at us a bit
on the page.

And we thought we could maybe
develop a scheme that could, er,

that could capture that
and would look really, really nice.

And they've got taller
than I thought...

You can see we've got the foxgloves
coming into flower now,

which are wonderful.

And we're planting
these gorgeous white lilies.

And then we've got these super,
fantastic kind of creamy roses.

Seeing the two boys,
when they were little,

in the private garden
throwing a rugby ball around

or kicking a football into
the roses, it was great to see.

And it reminded me of my own garden
at home with my kids.

I'll always look back on those days
with really great, happy memories.

HARRY HERBERT: When you see
the boys, funnily enough,

for me that brings her back.

It makes me smile
when you turn on the telly

and see that Harry's been
a bit wicked doing something.

That's great, cos that's Diana.

And you see,
you know, you see William's smile

or you see the way that they react

to people,

and that's their mother.

WILLIAM VAN STRAUBENZEE:
People used to say to me,
"Were you ever in love with Diana?"

And my answer is, "Of course
I was in love with Diana.

Everybody in the world
was in love with Diana."

I mean, every person
of every age group

of any sex or denomination
or anything that knew of her

was in love with her.

She was just
an extraordinary person.

In the years since Diana died,

two of her grandchildren
have been born.

DIRECTOR: How do you keep her memory
alive for your children?

I think constantly talking
about Granny Diana. (CHUCKLES)

Erm, so we've got more photos up
around the house now of her,

and we talk about her
a bit and stuff.

It's hard because, obviously,
Catherine didn't know her,

so she cannot really provide that...
that level of detail.

So I do regularly, putting
George or Charlotte to bed,

talk about her
and just try and remind them that

there are two grandmothers,
there were two grandmothers

in their lives,
and so it's important

they know who she was
and that she existed.

She'd be a nightmare grandmother,
absolute nightmare.

She'd love the children to bits,
erm, but she'd be
an absolute nightmare.

She'd come and go and she'd come in,
probably, at bath time,

cause an amazing amount of scene,
bubbles everywhere,

bathwater all over the place,
and...and then leave.

I wanna make as much time and effort
with Charlotte and George as I can

because I realise that
these early years, particularly,
are crucial for children,

erm, having seen, you know,
what she did for us.

I found these ones here,
which I thought was quite sweet.

Believe it or not, you and I are
both in this photograph.

Right. (LAUGHS) You're in the tummy.
Oh, nice. Yeah, exactly.

No, she wrote on it saying,
"W Harry." It's quite funny.

I mean, you potentially
look excited that you've got a...

at that point,
a brother or sister coming.

I think I was looking forward to
beating you up, maybe you're right.

I thought that was
quite a funny photograph,

it was quite sweet.
She seems happy there as well.

Time spent with her,
the feeling of

having her around and being loved
as a family or as a son,

I think those are the most precious,
special memories to me.

And it has been hard
and it will continue to be hard.

There's not a day
that William and I don't wish

that she was...we don't wish
that she was still around,

and we wonder what kind of a mother
she would be now,

and what kind of a public role
she would have,

and what a difference
she would be making.

I think she'd be proud that

Harry and I have managed to come
through everything that's happened,

having lost her, and that gives me

positivity and strength
to know that I can...

I can face anything
the world can throw at me.

We felt, you know,
incredibly loved, Harry and I,

erm, and I'm very grateful that
that love still...

still feels there, even 20 years on.

And I think that's
a huge credit to her, that I...

I can...I can still feel that now.

subtitles by Baudrillard