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With 31 rides, live shows,
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00:00:04,761 --> 00:00:08,616
and thousands of models handmade
using more than 90 million
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00:00:08,641 --> 00:00:13,326
Lego bricks, Legoland's the UK's
most popular family day out.
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But what does it take to keep the
show on the road?
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Just need to grab some rat noses.
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00:00:20,040 --> 00:00:21,866
We'll be going behind the scenes...
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Calling Lego Base.
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...to see how an army of 1,800 staff
tend to dragons and royalty.
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As well as catering for thousands
of guests.
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00:00:33,561 --> 00:00:35,096
There's Lego everywhere.
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00:00:35,121 --> 00:00:37,966
Managing the crowds,
and entertaining.
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00:00:39,920 --> 00:00:41,616
Keeping the rides running...
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...above ground...
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...and beneath.
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All striving to create the
perfect day out.
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This is Ollie The Dragon.
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He's our resident hotel guest.
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He's the first
impression of the park, really.
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As Legoland gets ready to open,
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00:01:13,071 --> 00:01:16,326
animator Chris is
doing his daily rounds.
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You're greeted by this giant dragon
who's puffing smoke.
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So, he's got a big reservoir of
smoke fluid.
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A mixture of water and glycerine,
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the fluid is superheated to push
out smoke.
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It will tend to go through
the smoke really quite quickly.
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You don't him to run out.
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00:01:34,071 --> 00:01:36,815
The two main questions people ask
you when you say you're working
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at Legoland is they either go,
"Do you play with Lego?"
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Or, "Do you fix the rides?"
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And I go,
"No, I don't do either of them.
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"L fix the dragons instead."
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Yep. It's all coming through nicely.
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Ollie sits outside one of two hotels
located inside the park.
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In total, there are over 200 themed
rooms filled with Lego models.
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00:02:14,060 --> 00:02:16,596
Cameron is managing the hotel today.
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00:02:18,501 --> 00:02:20,806
We've been up against it this
morning so I've been helping out
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the restaurant team clear and relay
their tables.
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00:02:23,301 --> 00:02:25,756
We have around 500 guests or
so coming in
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for breakfast this morning.
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00:02:28,860 --> 00:02:31,596
Good morning, how are you? How many
of you are there, please, together?
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00:02:31,621 --> 00:02:33,785
Six. Six. Can I sit you down at this
table here?
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It looks like it's been vacated,
we're just going to clean it up.
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And then the table is there, OK?
So, let me sit you down. Lovely.
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00:02:42,551 --> 00:02:45,526
We've got all of our guests here
from the hotel - both hotels -
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eager to go to in the
park this morning,
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and that's why breakfast is
so busy in the morning.
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00:02:50,810 --> 00:02:54,035
Pink Brick, she's very popularjust
getting the crowd excited
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00:02:54,060 --> 00:02:55,476
ready to go in this morning.
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00:02:55,501 --> 00:02:58,596
They're waiting for call from our
Lego base to make sure we're OK
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00:02:58,621 --> 00:03:00,785
to open the gates and that the rides
are ready.
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00:03:00,810 --> 00:03:03,476
Here we go!
Let me lift up the handle and...
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Wrong way! It opens the other way!
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00:03:13,060 --> 00:03:16,196
Up at the main gate, excitement is
also brewing.
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We're gonna go in there, and there,
and there, and that - everything!
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00:03:20,581 --> 00:03:24,116
OK. Are you guys ready?!
Welcome!
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00:03:24,141 --> 00:03:25,316
CROWD:
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00:03:29,190 --> 00:03:33,626
There are 51 rides and attractions
but the unique draw is the
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00:03:33,651 --> 00:03:38,316
thousands of Lego statues and models
spread over the 150 acre site.
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00:03:40,451 --> 00:03:43,945
Including the miniature
world of Miniland.
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Across the entire park, over
90 million bricks have been used
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00:03:50,190 --> 00:03:52,955
and the numbers keep growing.
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00:03:52,980 --> 00:03:57,986
We had 48 pallets of Lego arrive
this morning at about 8.30.
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00:03:58,011 --> 00:04:01,476
The Lego bricks are destined for the
model makers' workshop.
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00:04:01,501 --> 00:04:05,236
Nikki's lucky enough to be
one of the elite model makers.
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00:04:05,261 --> 00:04:07,626
As you can see,
we've got many boxes everywhere,
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00:04:07,651 --> 00:04:10,626
absolutely full to the brim with all
different types of Lego and colours.
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00:04:10,651 --> 00:04:14,556
So, we literally have just whole big
boxes of everything.
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00:04:14,581 --> 00:04:15,676
LEGOS CLATTERING
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00:04:15,701 --> 00:04:18,236
How satisfying is that?
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00:04:18,261 --> 00:04:22,446
Upstairs beavering away in a special
workshop is a crack team
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00:04:22,471 --> 00:04:24,236
of model builders...
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00:04:24,261 --> 00:04:26,346
Look, a parrot.
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00:04:27,781 --> 00:04:29,316
Look, a soldier.
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00:04:31,060 --> 00:04:34,556
Have we got everything we need?
I don't think we do...
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00:04:34,581 --> 00:04:38,806
...all under the watchful eye of
model shop manager Paula.
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00:04:38,831 --> 00:04:41,236
The team are really talented,
it's a bit
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00:04:41,261 --> 00:04:44,396
of a mad professor workshop which is
really, really nice.
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00:04:44,421 --> 00:04:47,035
We have thousands of applicants,
as you can imagine.
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00:04:47,060 --> 00:04:49,876
So, we're very lucky
to do what we do.
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00:04:51,221 --> 00:04:53,876
Openings for these highly sought
after positions
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00:04:53,901 --> 00:04:55,835
are few and far between.
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00:04:57,901 --> 00:05:02,035
But today, a lucky new recruit is
joining the modelling team.
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00:05:08,581 --> 00:05:12,806
I was training as a teacher and in
my spare time, I am a model maker.
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00:05:12,831 --> 00:05:16,835
I saw this position open
and I thought, "Well, that sounds
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00:05:16,860 --> 00:05:20,266
"in my bracket of dream job
possibilities.
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00:05:20,291 --> 00:05:23,955
"So...why not go for it?"
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00:05:25,651 --> 00:05:28,155
Hello! Hey there, Paula.
How are you? You're all right?
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00:05:28,180 --> 00:05:30,476
Good, really good, hello. Do you
want to just put your bag down
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00:05:30,501 --> 00:05:34,266
and then l'lljust introduce you to
everyone? Indeed. So, this is April.
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00:05:34,291 --> 00:05:36,626
Hello, April. This is William.
Pleased to meet you.
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00:05:36,651 --> 00:05:38,626
Nikki is fairly new. Hi!
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00:05:38,651 --> 00:05:41,116
So Nikki's been with us since
February, wasn't it, this year?
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00:05:41,141 --> 00:05:43,346
So, she's picked up things quite
quickly.
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00:05:43,371 --> 00:05:46,066
Yeah, we'll go through together.
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00:05:46,091 --> 00:05:49,705
Yeah, exactly!
Very good.
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00:05:49,730 --> 00:05:52,835
Pinch yourself moment, I think,
you've probably been through that.
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00:05:59,141 --> 00:06:00,905
Oh, yeah, you've got to have your
box of it.
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00:06:05,651 --> 00:06:07,905
Definitely.
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00:06:07,930 --> 00:06:10,506
Those are the golden objects,
basically.
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00:06:12,261 --> 00:06:15,035
Back in the hotel, Cameron is busy.
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00:06:15,060 --> 00:06:16,556
There's always something to do.
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00:06:16,581 --> 00:06:18,806
There's always something in the
wrong place that needs
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00:06:18,831 --> 00:06:21,236
putting back again.
There's Lego everywhere!
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00:06:22,831 --> 00:06:26,796
I am a perfectionist and it won't do
if it's not perfect.
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00:06:26,821 --> 00:06:29,705
We're going to do a Lego model
inspection of the royal family.
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00:06:29,730 --> 00:06:31,476
Could do with a bit
of dusting today.
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00:06:33,011 --> 00:06:37,196
The royal family are just one of
over 2,000 Lego models
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00:06:37,221 --> 00:06:39,035
in the hotels.
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00:06:39,060 --> 00:06:42,955
And it's Michelle's job to ensure
that they stay spick-and-span.
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00:06:42,980 --> 00:06:44,626
Good afternoon, housekeeping.
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00:06:47,980 --> 00:06:51,546
Michelle comes armed with all of her
unique tools of the trade.
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00:06:54,261 --> 00:06:57,155
Very sophisticated dish brush.
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00:06:57,180 --> 00:07:03,196
I then have a very posh, wonderful
nylon tipped automated brush
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00:07:03,221 --> 00:07:04,986
which does the bigger
parts of Lego.
115
00:07:06,091 --> 00:07:10,596
And then the best tool
I own is my toothbrush.
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00:07:10,621 --> 00:07:14,346
And as monotonous as that is,
it needs to go into all the tiny,
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00:07:14,371 --> 00:07:15,546
tiny little bits here.
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00:07:15,571 --> 00:07:17,705
There's no way anything else is
going to get in there.
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00:07:17,730 --> 00:07:19,266
And a bucket of hot soapy water.
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00:07:20,621 --> 00:07:23,705
My colleagues and friends think that
I'm absolutely crazy
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00:07:23,730 --> 00:07:27,155
because I actually enjoy cleaning
the Lego and making it look nice.
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00:07:29,091 --> 00:07:31,776
Some boys and girls are very
fascinated that I'm cleaning
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00:07:31,801 --> 00:07:34,656
Lego with a toothbrush.
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00:07:34,681 --> 00:07:37,096
And some mums and dads ask me for
tips on how
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00:07:37,121 --> 00:07:39,296
to clean their
Lego models at home as well.
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00:07:39,321 --> 00:07:43,685
My top tips for cleaning Lego are
warm water, not too much soap,
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00:07:43,710 --> 00:07:45,376
and a really good toothbrush.
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00:07:49,631 --> 00:07:51,296
Oh, this job is
like the Forth Bridge.
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00:07:51,321 --> 00:07:55,496
You literally start one end of the
hotel and you finish the other end
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00:07:55,521 --> 00:07:56,795
and it's time to start again.
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00:08:05,160 --> 00:08:06,576
In the heart of the park,
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00:08:06,601 --> 00:08:10,815
Miniland is a miniature world with
representations of 12 countries,
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00:08:10,840 --> 00:08:14,966
spread over four continents,
made out of 45 million bricks.
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00:08:17,040 --> 00:08:20,935
And Will already has his first
assignment for it.
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00:08:20,960 --> 00:08:23,326
I would say that was quite a good
representation of me.
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00:08:23,351 --> 00:08:26,606
I might add some little details
on the hair though,
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00:08:26,631 --> 00:08:32,326
just to add to my usual look,
if I've got any.
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00:08:32,351 --> 00:08:35,685
Although all the models in the park
are created using exactly
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00:08:35,710 --> 00:08:39,496
the same bricks as you can use at
home, the addition of a bit of glue
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00:08:39,521 --> 00:08:43,736
helps to protect them against the
elements - and little fingers.
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00:08:43,761 --> 00:08:46,015
These are the kind of things that
I'd want to add in just
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00:08:46,040 --> 00:08:47,966
to make the person unique, really.
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00:08:49,481 --> 00:08:51,416
But we do...
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00:08:51,441 --> 00:08:53,376
Hopefully, this pays off.
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00:08:53,401 --> 00:08:55,526
It is mini-me. It's Mini-Will.
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Mooching about, yeah.
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00:09:01,681 --> 00:09:04,166
When you walk through the model
makers workshop,
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00:09:04,191 --> 00:09:06,526
kind of a mixture between
two things.
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00:09:06,551 --> 00:09:10,606
It's kind of like an engineers
shop, like proper workshop,
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00:09:10,631 --> 00:09:13,856
but it's also kind of like a toy
shop at the same time.
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00:09:13,881 --> 00:09:18,885
It just takes me back to the feeling
I wished for as a child
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00:09:18,910 --> 00:09:21,216
to come and work with Lego.
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00:09:23,761 --> 00:09:25,326
Coming UP---
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00:09:25,351 --> 00:09:27,736
Will pays a visit to
Buckingham Palace.
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00:09:27,761 --> 00:09:29,966
I think she's in, but she's not
aware.
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00:09:29,991 --> 00:09:31,815
A ride is evacuated...
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00:09:31,840 --> 00:09:34,656
We're going to take every single
guest off this right now.
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00:09:35,801 --> 00:09:39,456
And as heat rises in the park, so do
tempers.
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00:09:55,821 --> 00:09:58,716
Today is one of the hottest
clays of the year in the UK,
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00:09:58,741 --> 00:10:02,356
and already the crowds are gathering
at the Windsor theme park.
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00:10:02,381 --> 00:10:05,476
We're expecting to be quite busy
especially with the lovely weather.
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00:10:05,501 --> 00:10:08,146
I have to get the traffic moving as
quickly as possible.
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00:10:08,171 --> 00:10:10,356
They like to arrive early as well.
164
00:10:10,381 --> 00:10:12,506
Do you guys want to come down
and go down that lane?
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00:10:20,140 --> 00:10:23,436
With temperatures hitting 30
degrees, most of the crowd
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00:10:23,461 --> 00:10:26,666
streaming in today are heading
straight for the water rides.
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00:10:27,741 --> 00:10:30,026
Can I help you?
168
00:10:30,051 --> 00:10:31,476
Is this for wearing now?
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00:10:31,501 --> 00:10:34,796
Yes, it is. Do you want me to take all
the labels off for you? Yeah, please.
170
00:10:34,821 --> 00:10:38,026
In Duplo Valley, Gail's till is
ringing red-hot.
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00:10:38,051 --> 00:10:39,396
It's £4.38.
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00:10:39,421 --> 00:10:41,945
If it's raining, they all come in
for the ponchos.
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00:10:41,970 --> 00:10:44,995
If it's hot, they all
come in for the swimming costumes.
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00:10:45,020 --> 00:10:46,556
Try and stay in the shade.
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00:10:46,581 --> 00:10:49,146
LAUGHING: Thank you. Thank you.
176
00:10:50,941 --> 00:10:53,865
You're lucky we've got water.
We didn't have any yesterday.
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00:10:53,890 --> 00:10:56,666
You going to get wet as well?
No, I'm not, thank God.
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00:10:56,691 --> 00:10:59,796
I would. I don't get splashed.
I would!
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00:10:59,821 --> 00:11:04,115
I would love to have a go out there
and run through Drench Towers.
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00:11:10,611 --> 00:11:12,916
Over at the workshop, new boy Will
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00:11:12,941 --> 00:11:17,556
and fellow model maker April are
about to head out into the park.
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00:11:17,581 --> 00:11:21,226
Today, we're going to be replacing
Buckingham Palace's fence
183
00:11:21,251 --> 00:11:22,636
in Miniland of course.
184
00:11:22,661 --> 00:11:25,945
These were built by a past
model maker.
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00:11:25,970 --> 00:11:28,716
The gates were completed by one of
Will's predecessors.
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00:11:28,741 --> 00:11:30,586
But it's now up to him and April
187
00:11:30,611 --> 00:11:34,666
to reconstruct them
in one of Miniland's prime sites.
188
00:11:34,691 --> 00:11:37,306
This is my first installation
of anything.
189
00:11:37,331 --> 00:11:40,506
I've heard that it doesn't always go
to plan.
190
00:11:40,531 --> 00:11:41,786
Is this is what we ordered?
191
00:11:41,811 --> 00:11:43,945
Yeah, this is it. It's fresh!
192
00:11:43,970 --> 00:11:46,146
Look at that, fresh out of the oven!
193
00:11:46,171 --> 00:11:48,836
So, when we install a model, you're
a little bit worried cos you're
194
00:11:48,861 --> 00:11:51,756
kind of thinking,
"Oh, is it going to survive?"
195
00:11:51,781 --> 00:11:54,195
What's going to break on it?
196
00:11:54,220 --> 00:11:56,075
I can see London on the horizon.
197
00:11:56,100 --> 00:11:58,506
If you ever need a swap over at any
point, let me know.
198
00:11:58,531 --> 00:12:01,995
Yeah, it's a two-man job -
er, a two-person job.
199
00:12:04,251 --> 00:12:06,636
OK, and we have arrived.
200
00:12:09,020 --> 00:12:12,146
It's getting hotter and the extreme
temperatures are starting
201
00:12:12,171 --> 00:12:14,026
to have an impact on the rides.
202
00:12:15,611 --> 00:12:19,036
Soon as we go over 30 degrees,
we've got to do track inspections.
203
00:12:19,061 --> 00:12:24,226
Sam from rides maintenance has had
to stop the Legoland Express train.
204
00:12:24,251 --> 00:12:27,226
Historically, when it heats up,
205
00:12:27,251 --> 00:12:30,476
some of the joints can buckle out
which causes a train to derail.
206
00:12:30,501 --> 00:12:33,306
Previously,
it's derailed on a corner.
207
00:12:33,331 --> 00:12:35,506
It's a popular ride with
younger children.
208
00:12:35,531 --> 00:12:37,865
So, Sam needs to avoid this
happening again.
209
00:12:39,890 --> 00:12:42,836
This is a sort of area where we want
to look for any buckling
210
00:12:42,861 --> 00:12:44,786
cos it's red-hot around here.
211
00:12:44,811 --> 00:12:46,636
Especially on the corners out there.
212
00:12:48,421 --> 00:12:50,786
Yeah, or actually we could put them
in the grass, couldn't we?
213
00:12:50,811 --> 00:12:54,636
Yeah, just... Back at the Palace,
the gates are about to be replaced.
214
00:12:54,661 --> 00:12:57,556
Probably need to remove all the
figures over there.
215
00:12:57,581 --> 00:12:59,556
Yeah - first task figures, then,
yeah?
216
00:12:59,581 --> 00:13:01,786
We're sort of abducting them.
217
00:13:01,811 --> 00:13:07,396
We're basically following this map
and on it, it is numbered from 1-34.
218
00:13:07,421 --> 00:13:09,916
I'm guessing number one is one of
these long ones.
219
00:13:09,941 --> 00:13:12,836
Number one!
There we go, it's sorted.
220
00:13:12,861 --> 00:13:15,506
The original model maker left
instructions on how
221
00:13:15,531 --> 00:13:17,146
to put the gates together.
222
00:13:17,171 --> 00:13:18,716
The writing is legible.
223
00:13:18,741 --> 00:13:20,306
LAUGHING: "The writing is legible!"
224
00:13:20,331 --> 00:13:22,916
I'll have a look for number two
because".
225
00:13:22,941 --> 00:13:25,586
So, this is like a massive puzzle.
226
00:13:25,611 --> 00:13:27,226
So, there's 216.
227
00:13:27,251 --> 00:13:30,786
Yeah, well that's what I mean,
the one I think is NOT number 16.
228
00:13:30,811 --> 00:13:32,586
16 is over here!
229
00:13:35,611 --> 00:13:36,916
I'm doing better, Will!
230
00:13:39,890 --> 00:13:41,115
Back on the tracks,
231
00:13:41,140 --> 00:13:44,115
Sam and Trevor are checking they
haven't expanded in the heat.
232
00:13:45,220 --> 00:13:49,356
Anything above 630mm
and they've got a problem.
233
00:13:50,501 --> 00:13:54,036
621.
234
00:13:56,781 --> 00:13:59,146
620.
235
00:13:59,171 --> 00:14:01,356
Right, not too many more to do.
236
00:14:01,381 --> 00:14:03,786
I mean, the day-to-day job
is just...
237
00:14:03,811 --> 00:14:05,836
You don't really know
what you're going to come into.
238
00:14:05,861 --> 00:14:10,095
So, sometimes, I'll come in to the
mother of all breakdowns
239
00:14:10,120 --> 00:14:11,606
and it's something to get
stuck into.
240
00:14:11,631 --> 00:14:15,246
And then other days, it could be
anything, really.
241
00:14:15,271 --> 00:14:16,656
622.
242
00:14:16,681 --> 00:14:19,306
Yeah.
243
00:14:19,331 --> 00:14:21,806
Right. Let's get a move on.
244
00:14:21,831 --> 00:14:23,246
624.
245
00:14:23,271 --> 00:14:24,606
Right, we're done.
246
00:14:24,631 --> 00:14:26,015
RADIO PIPS
247
00:14:26,040 --> 00:14:27,296
COMPUTER VOICE:
248
00:14:27,321 --> 00:14:28,326
Calling Lego base.
249
00:14:29,551 --> 00:14:31,296
ON RADIO: Go ahead.
250
00:14:31,321 --> 00:14:34,656
Yeah, just to let you know, we've
just completed the track inspection,
251
00:14:34,681 --> 00:14:36,326
no issues found there.
252
00:14:36,351 --> 00:14:39,135
The Legoland Express is now back up
and running.
253
00:14:39,160 --> 00:14:41,056
So, we're all done here.
254
00:14:41,081 --> 00:14:42,095
Thank you!
255
00:14:46,551 --> 00:14:49,856
The trains may be back on track but
there's bad news for those
256
00:14:49,881 --> 00:14:53,215
wanting to cool down in one of the
most popular water rides.
257
00:14:54,551 --> 00:14:57,606
So, we're just heading down to
our Viking river rapids right now,
258
00:14:57,631 --> 00:15:00,885
it's just been called through as
having a breakdown.
259
00:15:02,521 --> 00:15:05,376
The Viking River Splash ride has
come to a sudden halt
260
00:15:05,401 --> 00:15:08,776
with over 100 people on board.
261
00:15:08,801 --> 00:15:12,296
Safety is paramount,
especially on rides involving water.
262
00:15:12,321 --> 00:15:15,526
So Duty Manager Lee needs to find
out what's going on.
263
00:15:15,551 --> 00:15:18,246
We have made the decision that we're
going to evacuate the guests
264
00:15:18,271 --> 00:15:21,936
off the ride so we can check it and
find out what's happened.
265
00:15:21,961 --> 00:15:23,446
Hello. Hello there.
266
00:15:23,471 --> 00:15:25,736
So, can you just talk me through
what's happened
267
00:15:25,761 --> 00:15:28,215
and what we're going to do?
OK, so it was due to a guest action.
268
00:15:28,240 --> 00:15:31,296
Someone was in a restricted area so
we've done "stop-stop-stop" procedure.
269
00:15:31,321 --> 00:15:33,246
OK. And now we are literally just
going to get
270
00:15:33,271 --> 00:15:34,686
the guests off safely as we can.
271
00:15:34,711 --> 00:15:37,376
OK, we're going to take every single
guest off this ride now? Yes.
272
00:15:37,401 --> 00:15:40,736
Due to a guest action? Due to a
guest action. That's a real shame.
273
00:15:40,761 --> 00:15:43,015
A member of the public
was spotted trespassing
274
00:15:43,040 --> 00:15:45,056
in a danger area near the water.
275
00:15:45,081 --> 00:15:48,936
So, the team had no option but to
press the emergency stop button.
276
00:15:48,961 --> 00:15:50,446
We're going to clear the queue line
277
00:15:50,471 --> 00:15:52,656
and they can do it another day or on
another...
278
00:15:52,681 --> 00:15:54,326
Are we giving the guests that
have queued
279
00:15:54,351 --> 00:15:56,736
but are not going to get on the
ride, are we going to give them...?
280
00:15:56,761 --> 00:16:00,215
...priority passes? Priority passes, yes. So
they can enjoy another ride on us. Wonderful.
281
00:16:00,240 --> 00:16:02,526
Everyone in the boats and queue will
get fast passes
282
00:16:02,551 --> 00:16:03,606
to go on another ride.
283
00:16:03,631 --> 00:16:06,166
OK, sorry about that guys. OK.
284
00:16:06,191 --> 00:16:10,166
So, they'll hopefully be able to
continue to enjoy the park.
285
00:16:10,191 --> 00:16:14,326
But on hot busy clays, it's not
always easy keeping everybody happy.
286
00:16:15,961 --> 00:16:18,246
Do put your name here for me,
please.
287
00:16:18,271 --> 00:16:20,885
Guest services deal with complaints.
288
00:16:20,910 --> 00:16:25,446
We'll go and see what we can do from
here, is that OK with you? Yeah.
289
00:16:25,471 --> 00:16:28,056
Again, this is not really
acceptable.
290
00:16:28,081 --> 00:16:30,736
One person on guest services, this
is not acceptable to start with.
291
00:16:30,761 --> 00:16:31,936
There is someone else.
292
00:16:31,961 --> 00:16:34,656
They're dealing with another
situation, that's why.
293
00:16:35,801 --> 00:16:39,085
The guest's issue is with the
fast-track system used
294
00:16:39,110 --> 00:16:40,885
for skipping the queues on rides.
295
00:16:40,910 --> 00:16:43,576
I don't agree that, we're standing
there, if there's ten that just
296
00:16:43,601 --> 00:16:47,215
walk literally up, they put all
them ten on. That's not acceptable.
297
00:16:47,240 --> 00:16:49,166
You filter them through the queued
up guests,
298
00:16:49,191 --> 00:16:51,056
you don't take the whole ten people.
299
00:16:51,081 --> 00:16:54,446
Yeah, they should be filtered a
little bit more, yeah.
300
00:17:03,881 --> 00:17:07,726
Back at Viking River Splash with
evacuation almost completed,
301
00:17:07,751 --> 00:17:11,776
the maintenance team can take over.
What was the issue? E-stopped.
302
00:17:11,801 --> 00:17:14,135
E-stop. All right.
303
00:17:14,160 --> 00:17:16,335
Do you know what it was e-stopped?
304
00:17:22,401 --> 00:17:27,085
Have they cleared the guest that
was down there?
305
00:17:27,110 --> 00:17:29,885
Yeah, they're just off-loading
the last boat now.
306
00:17:29,910 --> 00:17:32,416
So, if you'd keep an eye out
around there.
307
00:17:32,441 --> 00:17:34,776
Just make sure that it
is definitely clear.
308
00:17:36,081 --> 00:17:39,726
And after a quick check that
no-one's in the danger areas...
309
00:17:39,751 --> 00:17:42,085
Yeah, we're just restarting it now.
310
00:17:42,110 --> 00:17:43,965
This is the trickiest bit for us
311
00:17:43,990 --> 00:17:46,246
cos there's a queue of quite
a few boats.
312
00:17:49,990 --> 00:17:54,246
Once they've completed a full cycle,
those who've been patiently waiting
313
00:17:54,271 --> 00:17:59,496
outside are allowed back in so they
can enjoy the cooling water ride.
314
00:17:59,521 --> 00:18:01,326
Job done other than the paperwork!
315
00:18:10,681 --> 00:18:13,056
Back in the relative
calm of Miniland,
316
00:18:13,081 --> 00:18:16,056
Will and April are still battling
with the Queen's Gates.
317
00:18:17,631 --> 00:18:19,806
I've had a little check actually
through the windows.
318
00:18:19,831 --> 00:18:22,416
I see the Queen is
in, erm, currently.
319
00:18:22,441 --> 00:18:24,446
MUSIC: Concerto No 1 in E Major
by Antonio Vivaldi
320
00:18:24,471 --> 00:18:26,166
I think she's in but she's
not aware.
321
00:18:26,191 --> 00:18:27,526
She hasn't looked out yet
322
00:18:27,551 --> 00:18:33,166
but I'd hope she'd be proud of her
new gate. Thank you, April.
323
00:18:33,191 --> 00:18:36,166
The Queen may not be receiving
visitors but Will and April
324
00:18:36,191 --> 00:18:38,576
don't mind being interrupted.
325
00:18:38,601 --> 00:18:40,526
I do, look!
326
00:18:40,551 --> 00:18:44,335
It actually says there.
WOMAN: Very lucky, isn't he?
327
00:18:44,360 --> 00:18:47,606
He's a Legoland man.
328
00:18:47,631 --> 00:18:50,166
You do, you do come to our work!
You get the see us at work!
329
00:18:50,191 --> 00:18:52,776
And we hope you have fun!
Have a lovely day!
330
00:18:58,160 --> 00:19:01,936
18. 19. Are they all there, April?
331
00:19:01,961 --> 00:19:04,965
Mathematical ability is failing me.
332
00:19:06,471 --> 00:19:07,526
There you are.
333
00:19:10,040 --> 00:19:13,496
April, you've got a bus attacking
you. Oh, no!
334
00:19:13,521 --> 00:19:16,696
It's all right. I'm very sorry,
it's going to be late now. I know.
335
00:19:16,721 --> 00:19:19,446
They're actually on-time these
buses, aren't they? Are they? Yeah.
336
00:19:19,471 --> 00:19:20,446
SHE LAUGHS
337
00:19:22,521 --> 00:19:23,526
Will.
338
00:19:23,551 --> 00:19:25,656
Wait is this, have we complete it?!
339
00:19:27,360 --> 00:19:29,606
NARRATOR: With the gates to the
palace firmly shut,
340
00:19:29,631 --> 00:19:32,776
Will's construction career has got
off to a flying start.
341
00:19:32,801 --> 00:19:34,576
I was quite happy with the
end result.
342
00:19:34,601 --> 00:19:36,335
So overall, really good
installation.
343
00:19:36,360 --> 00:19:38,526
I'm really proud of doing that,
yeah.
344
00:19:38,551 --> 00:19:41,335
The Queen will be happy.
Yeah, I hope so.
345
00:19:41,360 --> 00:19:44,936
It should all stay together through
wind, rain, snow,
346
00:19:44,961 --> 00:19:46,496
and, er, children!
347
00:19:46,521 --> 00:19:47,726
SHE LAUGHS
348
00:19:49,801 --> 00:19:51,726
Coming UP---
349
00:19:51,751 --> 00:19:53,885
First aid rushes to the scene.
350
00:19:53,910 --> 00:19:55,696
That's not good, is it?
351
00:19:55,721 --> 00:19:58,885
Model maker Nikki does some
emergency dentistry.
352
00:19:58,910 --> 00:20:00,446
I fixed a hippo.
353
00:20:00,471 --> 00:20:03,085
LAUGHING: How many people can
say that?
354
00:20:03,110 --> 00:20:06,056
And someone small loses their
bearings.
355
00:20:17,339 --> 00:20:21,025
The park is waking up to a new day
but before the rides can open to the
356
00:20:21,050 --> 00:20:25,984
public in three hours' time, there
is lots of preparation to be done.
357
00:20:26,009 --> 00:20:29,345
So, we've got our little short cuts
everywhere, really.
358
00:20:29,370 --> 00:20:31,545
Instead of walking all the way up
the zig-zag hill,
359
00:20:31,570 --> 00:20:34,314
we go that way cos it's
a lot quicker.
360
00:20:34,339 --> 00:20:38,265
Chris is one of the newest members
of the animation team.
361
00:20:38,290 --> 00:20:40,825
So, we work together to fix all the
things that should be moving,
362
00:20:40,850 --> 00:20:42,745
should be making sound.
363
00:20:42,770 --> 00:20:46,314
Always love to tinker with special
effects and robotics,
364
00:20:46,339 --> 00:20:49,715
and this is like a
hobby to me, really.
365
00:20:49,740 --> 00:20:51,385
I get paid to do a hobby at work.
366
00:20:54,009 --> 00:20:58,515
On his to-do list today is
a repair on one of the water rides.
367
00:20:58,540 --> 00:21:01,104
So, over at Pirate Falls
we've had an e-mail saying
368
00:21:01,129 --> 00:21:04,434
guests are complaining about getting
too wet on the ride.
369
00:21:04,459 --> 00:21:05,984
Hello, hello, hello. Hello!
370
00:21:07,540 --> 00:21:08,875
How are you? I'm all right.
371
00:21:10,259 --> 00:21:13,184
Glad you brought the truck
so I can dump this in.
372
00:21:13,209 --> 00:21:14,795
You ready to get wet?
373
00:21:14,820 --> 00:21:19,385
Chris has been at the park since it
opened over 20 years ago.
374
00:21:19,410 --> 00:21:23,385
The uniqueness of the job role
brought me here.
375
00:21:23,410 --> 00:21:28,595
It was not something you could
say everybody did.
376
00:21:28,620 --> 00:21:31,184
When I say, "l work at the models
and animation department,"
377
00:21:31,209 --> 00:21:34,314
the reaction people give - "You've
got the coolest job in the world!"
378
00:21:34,339 --> 00:21:36,465
It's, like, "Yeah...
379
00:21:36,490 --> 00:21:38,545
"Yeah, definitely."
380
00:21:38,570 --> 00:21:43,155
ON SPEAKER:
381
00:21:43,180 --> 00:21:47,025
If you could lift it up so it flies
higher so they can't reach it
382
00:21:47,050 --> 00:21:50,905
unless they put their hands up,
and prop some rocks underneath it.
383
00:21:50,930 --> 00:21:53,025
Do you want to second rock?
Yes, please.
384
00:21:55,129 --> 00:21:59,354
Hitting the wall. Honestly, it's
fine. It's not hitting the people.
385
00:21:59,379 --> 00:22:02,545
The water cannon isn't the only
animation drenching the guests.
386
00:22:03,930 --> 00:22:05,875
Right.
387
00:22:05,900 --> 00:22:06,905
CHRIS LAUGHS
388
00:22:06,930 --> 00:22:07,905
It's one of those.
389
00:22:10,180 --> 00:22:12,265
Right, I'm going
to turn the frogs back on.
390
00:22:19,129 --> 00:22:21,265
Those two at the end.
391
00:22:21,290 --> 00:22:23,715
That one gets you the wettest.
392
00:22:23,740 --> 00:22:25,104
Right.
393
00:22:27,820 --> 00:22:29,955
Here we go. See what that does.
394
00:22:32,770 --> 00:22:36,075
Oh, too much now!
395
00:22:36,100 --> 00:22:38,265
I hate these frogs.
396
00:22:38,290 --> 00:22:41,995
ON RADIO:
Yeah, that is us.
397
00:22:42,020 --> 00:22:43,875
We're probably about 5-10 minutes.
398
00:22:45,209 --> 00:22:47,905
I think that's as good as we're
going to get it.
399
00:22:47,930 --> 00:22:50,545
That will have to do for today as
they run out of time
400
00:22:50,570 --> 00:22:53,234
before Ride Maintenance do their
morning checks.
401
00:22:58,009 --> 00:23:02,234
Tony's one of their engineers who
keep Legoland running 24/7.
402
00:23:02,259 --> 00:23:04,905
This is our Legoland stores.
403
00:23:04,930 --> 00:23:07,795
This is where we come
to mend all of our rides.
404
00:23:07,820 --> 00:23:09,995
All the spares should be in here.
405
00:23:10,020 --> 00:23:11,825
All categorised into
different areas.
406
00:23:11,850 --> 00:23:15,595
So, for instance, this one, this
would be the belts that drive
407
00:23:15,620 --> 00:23:17,795
the pumps on Fairy Tale Brook.
408
00:23:17,820 --> 00:23:21,265
These are running wheels
for the Dragon.
409
00:23:21,290 --> 00:23:23,155
Power pack for the helicopter ride.
410
00:23:23,180 --> 00:23:25,314
And they would control the
hydraulics,
411
00:23:25,339 --> 00:23:26,434
so it can go up and down.
412
00:23:26,459 --> 00:23:28,625
This is our Hill Train spares.
413
00:23:28,650 --> 00:23:31,265
This would be the brakes
at the bottom of the train.
414
00:23:31,290 --> 00:23:33,825
In an emergency, these would drop,
415
00:23:33,850 --> 00:23:36,155
hit the rail and stop the train.
416
00:23:36,180 --> 00:23:37,905
We can fix all the rides from here.
417
00:23:37,930 --> 00:23:40,234
It would have to be quite
exceptional
418
00:23:40,259 --> 00:23:41,745
not to be able to fix it.
419
00:23:41,770 --> 00:23:44,385
This is all our nuts and bolts
spares...
420
00:23:44,410 --> 00:23:45,545
...and up the top.
421
00:23:45,570 --> 00:23:47,995
So, we've have got plenty there
to choose from.
422
00:23:48,020 --> 00:23:51,025
So, if you drop one in the water,
you can still fix the ride.
423
00:23:52,850 --> 00:23:55,184
We've got lots of different skills
here, which is good.
424
00:23:55,209 --> 00:23:57,665
We've got welders,
we've got electricians,
425
00:23:57,690 --> 00:23:59,825
we've got fitters, turners,
millers...
426
00:23:59,850 --> 00:24:02,304
So, altogether, really, as a team,
427
00:24:02,329 --> 00:24:04,234
we can manage to fix most things.
428
00:24:04,259 --> 00:24:08,075
Every morning, every ride is
inspected by Ride Maintenance.
429
00:24:09,650 --> 00:24:12,745
Once safety checks are complete,
the park can open.
430
00:24:19,379 --> 00:24:21,304
With the rides up and running
431
00:24:21,329 --> 00:24:24,155
and the first customers enjoying
the park,
432
00:24:24,180 --> 00:24:27,354
it's not long before first-aider
Sam gets an urgent call-out.
433
00:24:27,379 --> 00:24:30,875
We're here to treat
whatever comes along.
434
00:24:30,900 --> 00:24:34,304
We need little blue lights
on our hats or something!
435
00:24:34,329 --> 00:24:38,515
A young child has apparently
tripped or slipped
436
00:24:38,540 --> 00:24:40,745
and has a cut to their knee.
437
00:24:40,770 --> 00:24:43,155
It might be a bit deep, apparently,
438
00:24:43,180 --> 00:24:46,515
so we're just going up there to make
sure everything's all right.
439
00:24:46,540 --> 00:24:48,234
And if we can treat them
on the scene
440
00:24:48,259 --> 00:24:52,745
and send them back into the park to
enjoy their day, then we'll do that.
441
00:24:52,770 --> 00:24:54,905
Hi there, guys, how can I help?
442
00:24:54,930 --> 00:24:56,625
That's not good, is it?
443
00:24:56,650 --> 00:24:58,825
OK, what's your name, buddy? Jake.
444
00:24:58,850 --> 00:25:00,304
Jake? My name's Sam, Jake.
445
00:25:00,329 --> 00:25:02,875
I know it's outside,
can we maybe go to the bench,
446
00:25:02,900 --> 00:25:05,875
just because it's a bit lower down
for treatment. ls that all right?
447
00:25:05,900 --> 00:25:07,234
Would you be able to carry him?
448
00:25:07,259 --> 00:25:09,385
Weee!
449
00:25:13,620 --> 00:25:15,304
Right...
450
00:25:15,329 --> 00:25:18,025
I'm just going to irrigate
this gently.
451
00:25:18,050 --> 00:25:21,184
Just because I want to make
sure there's no dirt in there.
452
00:25:23,459 --> 00:25:26,075
Yeah!
453
00:25:28,410 --> 00:25:30,545
It tickles?
454
00:25:30,570 --> 00:25:31,875
That's a good thing, isn't it?
455
00:25:31,900 --> 00:25:34,234
I would like to send this
to an urgent care centre,
456
00:25:34,259 --> 00:25:35,795
just because of how open it is.
457
00:25:35,820 --> 00:25:38,595
It is a little bit deep in places -
there's infection, obviously.
458
00:25:38,620 --> 00:25:41,905
I want to get him to someone who can
give him some antibiotics
459
00:25:41,930 --> 00:25:44,665
or something just to potentially
keep on that.
460
00:25:44,690 --> 00:25:47,104
If you wanted to get
stamps on the way out,
461
00:25:47,129 --> 00:25:50,025
just in case you did
want to come back today.
462
00:25:50,050 --> 00:25:52,895
You can have a hug.
463
00:26:06,279 --> 00:26:10,045
Across the park, behind the scenes
at the Rides Maintenance workshop,
464
00:26:10,070 --> 00:26:12,485
they're also making repairs.
465
00:26:12,510 --> 00:26:14,374
You all right, Sam?
466
00:26:14,399 --> 00:26:16,124
What's going on, then?
467
00:26:16,149 --> 00:26:18,095
Let's hope it's
not as bad as yesterday.
468
00:26:18,120 --> 00:26:20,845
They sure had quite a few
breakdowns yesterday.
469
00:26:20,870 --> 00:26:24,175
The best way to explain our
workshop is organised chaos.
470
00:26:24,200 --> 00:26:27,965
It has been referred to by a lot
of people as the "Man Cave".
471
00:26:27,990 --> 00:26:30,535
A lot of the other staff around
the park seem to think
472
00:26:30,560 --> 00:26:33,285
they never see us
and we just dwell in our cave.
473
00:26:33,310 --> 00:26:35,535
But a lot of work goes on in there.
474
00:26:35,560 --> 00:26:37,735
At peak times of the year,
it's a full-on job
475
00:26:37,760 --> 00:26:42,535
making sure that all the rides
are working at optimum capacity.
476
00:26:42,560 --> 00:26:46,045
So, the Viking River Splash
is one of our big water rides.
477
00:26:46,070 --> 00:26:48,655
Because we've got big
inflatable tubes,
478
00:26:48,680 --> 00:26:51,175
sometimes they get punctured
or damaged.
479
00:26:51,200 --> 00:26:53,735
These little shackles here
that whole the rope to the boat
480
00:26:53,760 --> 00:26:56,374
have broken away,
so, now, that's a safety issue
481
00:26:56,399 --> 00:26:58,765
and we've got to change the tyre.
482
00:26:58,790 --> 00:27:01,535
Even one boat out of action
can have a huge impact
483
00:27:01,560 --> 00:27:03,535
on queue waiting times.
484
00:27:03,560 --> 00:27:05,535
We'll change the tube on it
in the yard
485
00:27:05,560 --> 00:27:08,204
and we'll basically
drop it back in.
486
00:27:11,279 --> 00:27:15,454
These gigantic tyres keep
the half-tonne boats afloat
487
00:27:15,479 --> 00:27:17,735
and act as a cushion on the ride.
488
00:27:17,760 --> 00:27:21,735
In order to stay in place,
they have to be a good, snug fit.
489
00:27:21,760 --> 00:27:24,765
Bit of washing-up liquid
never goes amiss.
490
00:27:24,790 --> 00:27:28,685
A bit of lubricant. Yeah, we just
rub it around the edge here...
491
00:27:28,710 --> 00:27:31,845
...and it should slide
in a bit better.
492
00:27:36,149 --> 00:27:37,324
The valves are red-hot.
493
00:27:39,320 --> 00:27:40,765
All the way down.
494
00:27:43,710 --> 00:27:45,045
That's it.
495
00:27:45,070 --> 00:27:46,925
That's it!
496
00:27:48,760 --> 00:27:51,485
It's all good here.
Yeah, it's all properly seated.
497
00:27:52,840 --> 00:27:57,405
The fixed boat will be put back in
tonight. It's a delicate business.
498
00:27:58,760 --> 00:28:01,685
That'll be interesting. Tony's
first time, as well. So, we'll see.
499
00:28:01,710 --> 00:28:03,405
I'm sure he'll be all right.
500
00:28:15,870 --> 00:28:19,895
The park's now
reaching its full capacity,
501
00:28:19,920 --> 00:28:23,045
and the First Aid Centre
is getting busier.
502
00:28:23,070 --> 00:28:26,045
Inside here there's a little,
what feels like a little balloon.
503
00:28:26,070 --> 00:28:27,925
You give that a hard squeeze.
504
00:28:27,950 --> 00:28:30,565
Once it pops, you give it a shake,
put it on.
505
00:28:30,590 --> 00:28:33,254
Michael is in charge today.
506
00:28:33,279 --> 00:28:36,324
Some days we have nothing,
and then come some days,
507
00:28:36,349 --> 00:28:38,485
it just gets very out of control.
508
00:28:38,510 --> 00:28:39,895
Lots of things happen.
509
00:28:39,920 --> 00:28:41,605
It always comes in waves.
510
00:28:41,630 --> 00:28:44,045
Long stretches of sheer boredom,
511
00:28:44,070 --> 00:28:47,175
punctuated by moments
of absolute terror.
512
00:28:47,200 --> 00:28:48,965
He got stung
on the inside of his lip?
513
00:28:48,990 --> 00:28:52,815
Yeah, he was drinking
his Slush Puppie,
514
00:28:52,840 --> 00:28:56,124
and then it just must have flown up
to him all of a sudden
515
00:28:56,149 --> 00:28:57,965
and just stung him,
just on the lip. Oh!
516
00:28:57,990 --> 00:29:00,455
Wasp stings are a common
occurrence in summer.
517
00:29:00,480 --> 00:29:02,895
We're going to give you another
pack to go with you guys
518
00:29:02,920 --> 00:29:04,505
out back into the park.
519
00:29:04,530 --> 00:29:07,094
So, once that pack warms up,
if the swelling's still there,
520
00:29:07,119 --> 00:29:09,424
you just give it a pop
and apply the new pack onto it,
521
00:29:09,449 --> 00:29:11,265
just to help with the swelling.
522
00:29:11,290 --> 00:29:14,365
Do you feel better? Yeah?
523
00:29:14,390 --> 00:29:16,735
It is his first sting.
He will be OK.
524
00:29:16,760 --> 00:29:18,815
He might be a little bit miserable,
525
00:29:18,840 --> 00:29:21,815
but it's... It's the way
of the beast, unfortunately.
526
00:29:21,840 --> 00:29:23,625
How brave, out of ten?
527
00:29:24,810 --> 00:29:29,145
Eight? Oh, I reckon
I'd give him a nine or ten.
528
00:29:29,170 --> 00:29:31,985
He was only crying
for about five minutes.
529
00:29:35,760 --> 00:29:37,375
Away from public gaze,
530
00:29:37,400 --> 00:29:39,705
model-maker Nicki is revamping
531
00:29:39,730 --> 00:29:42,785
some of the park's largest
safari animals.
532
00:29:42,810 --> 00:29:45,174
Before I worked here at Legoland,
my last job,
533
00:29:45,199 --> 00:29:47,535
I worked as a veterinary nurse
assistant,
534
00:29:47,560 --> 00:29:49,145
so very different to this.
535
00:29:49,170 --> 00:29:51,344
It was pretty much
all cats and dogs,
536
00:29:51,369 --> 00:29:54,785
so, all kind of
relatively small things.
537
00:29:54,810 --> 00:29:57,935
We've got a few dogs
dotted around the resort.
538
00:29:57,960 --> 00:30:01,735
So, I give them a little pat on the
head as I fix them and clean them.
539
00:30:01,760 --> 00:30:03,344
But they can't bite.
540
00:30:03,369 --> 00:30:04,535
At the minute,
541
00:30:04,560 --> 00:30:07,865
they're trying to rejuvenate
the pond area by the hoteL
542
00:30:07,890 --> 00:30:09,865
These three hippos,
they got taken out,
543
00:30:09,890 --> 00:30:11,815
I think it was about two weeks ago.
544
00:30:11,840 --> 00:30:15,455
These are quite old models because
they've been out in the water,
545
00:30:15,480 --> 00:30:18,065
they get a bit of timescale
and things on them.
546
00:30:18,090 --> 00:30:19,424
I came out and jet-washed them.
547
00:30:19,449 --> 00:30:22,015
So, now, we can kind of see their
true colours. So, yeah,
548
00:30:22,040 --> 00:30:24,815
just giving them an extra little
spruce, fixing what we can.
549
00:30:24,840 --> 00:30:28,174
Actually, I think that is
pretty spot-on,
550
00:30:28,199 --> 00:30:30,535
so I'm going to glue that in.
551
00:30:30,560 --> 00:30:33,094
As they're outside,
these models need to be glued
552
00:30:33,119 --> 00:30:36,424
to offer added protection
against a British weather.
553
00:30:36,449 --> 00:30:39,145
He's at least got nearly
a full set of chompers.
554
00:30:39,170 --> 00:30:41,705
It gives you a good story to go
home with, you know,
555
00:30:41,730 --> 00:30:44,705
when everyone's exchanging,
"How did your day go?"
556
00:30:44,730 --> 00:30:46,015
"Well, I fixed a hippo."
557
00:30:46,040 --> 00:30:48,535
How many people can say that?!
558
00:30:51,010 --> 00:30:54,094
It's now mid-afternoon
and over in First Aid,
559
00:30:54,119 --> 00:30:57,094
they're not only dealing with
medical issues.
560
00:30:57,119 --> 00:30:59,625
It happens very frequently
that children get lost.
561
00:30:59,650 --> 00:31:01,855
It's a big park,
there's a lot of people in it,
562
00:31:01,880 --> 00:31:05,294
they get turned around. The parents
go left, the children go right.
563
00:31:05,319 --> 00:31:07,535
Any lost child found by a staff
member
564
00:31:07,560 --> 00:31:09,855
is immediately sent to First Aid.
565
00:31:11,199 --> 00:31:13,625
Hello. Hello. You're lost?
566
00:31:13,650 --> 00:31:15,424
All right. No problem.
567
00:31:15,449 --> 00:31:18,625
So, what I'm going to do
is I'm going to put in a call,
568
00:31:18,650 --> 00:31:21,505
and if anybody finds them,
they'll send them down to us.
569
00:31:21,530 --> 00:31:24,625
OK? In there, we've got a nice
little room just for you.
570
00:31:24,650 --> 00:31:27,174
We've got The Lego Movie busy
going on in here.
571
00:31:28,680 --> 00:31:30,935
They come up feeling very anxious
and sad,
572
00:31:30,960 --> 00:31:34,015
because, obviously,
they've just lost their parents.
573
00:31:34,040 --> 00:31:36,015
After I'm talking to them and
reassuring them
574
00:31:36,040 --> 00:31:38,505
and introducing them to the toys -
575
00:31:38,530 --> 00:31:41,655
it's a distraction more
than anything. And we wait.
576
00:31:44,600 --> 00:31:46,815
Coming up, Tony's under pressure...
577
00:31:46,840 --> 00:31:48,655
You're not going to make that.
578
00:31:48,680 --> 00:31:51,065
Back in a little bit, Tone!
579
00:31:51,090 --> 00:31:53,145
...the hippos are on the move...
580
00:31:53,170 --> 00:31:56,505
The biggest pressure
is transporting models.
581
00:31:56,530 --> 00:31:59,705
...and Will presents
his big idea to Paula.
582
00:31:59,730 --> 00:32:02,785
OK, yeah, yeah.
583
00:32:13,468 --> 00:32:18,004
Jessica is waiting for her parents
to find her in First Aid.
584
00:32:18,029 --> 00:32:19,474
She's lost.
585
00:32:19,499 --> 00:32:22,724
We have had instances where the
child has sat for a long time,
586
00:32:22,749 --> 00:32:25,313
a good two, three hours. When we
finally get hold of the parents,
587
00:32:25,338 --> 00:32:27,554
the parents were unaware that the
children were here.
588
00:32:27,579 --> 00:32:30,034
They thought they were just out
having fun in the park.
589
00:32:30,059 --> 00:32:31,393
Thank you.
590
00:32:31,418 --> 00:32:35,004
But, fortunately,
it's not a long wait this time.
591
00:32:36,418 --> 00:32:39,754
Aww.
592
00:32:43,389 --> 00:32:45,724
Mm-hm.
593
00:32:54,029 --> 00:32:56,804
I've missed you.
594
00:32:58,338 --> 00:33:00,474
You ain't going to do this again,
are you?
595
00:33:00,499 --> 00:33:01,954
When they are reunited,
596
00:33:01,979 --> 00:33:05,594
the parents and the children
are both extremely grateful.
597
00:33:05,619 --> 00:33:08,284
Well, doing this job is very
rewarding and it's something
598
00:33:08,309 --> 00:33:11,954
that I seek personally and that's
why I like First Aid so much.
599
00:33:11,979 --> 00:33:16,804
As Jessica and her family join other
guests starting to head home,
600
00:33:16,829 --> 00:33:20,193
Tom from Ground Operations
is getting creative.
601
00:33:20,218 --> 00:33:23,313
So, we'lljust make a nice
message, "Bye!",
602
00:33:23,338 --> 00:33:28,513
and then, I think, we'll do
a Lego minifigure, as well.
603
00:33:28,538 --> 00:33:32,084
I have started doing this,
now, for two months.
604
00:33:32,109 --> 00:33:34,114
In our department,
we clean up a lot,
605
00:33:34,139 --> 00:33:36,663
and so, I see a lot of spillages,
so, really,
606
00:33:36,688 --> 00:33:39,134
all this was was a bottle of water
had fallen over,
607
00:33:39,159 --> 00:33:42,744
and, usually, we just sweep it up
with our brushes. So, I thought,
608
00:33:42,769 --> 00:33:45,744
"Oh, l'lljust make a smiley face
out of it, why not?"
609
00:33:45,769 --> 00:33:47,333
And then, it kind of grew
from there.
610
00:33:47,358 --> 00:33:49,533
You think it's really simple,
but, actually,
611
00:33:49,558 --> 00:33:52,134
drawing one out of water
tends to have its challenges.
612
00:33:54,688 --> 00:33:56,134
And the final touch.
613
00:33:58,769 --> 00:34:00,213
And there you go.
614
00:34:04,129 --> 00:34:07,934
As you can see, people just
like looking at the drawing itself
615
00:34:07,959 --> 00:34:10,854
and the inventiveness of it,
I like to think.
616
00:34:10,879 --> 00:34:13,104
Bye!
HE CHUCKLES
617
00:34:13,129 --> 00:34:16,184
It's already starting
to evaporate and go.
618
00:34:16,209 --> 00:34:18,614
That's the nature of it, I think.
619
00:34:18,639 --> 00:34:20,974
It's only there for a couple
of seconds for the guys to see
620
00:34:20,999 --> 00:34:23,663
and then everyone
carries on with their day.
621
00:34:27,769 --> 00:34:30,333
But it's not
the end of the day for everyone.
622
00:34:30,358 --> 00:34:34,134
Mick, Tony and Sam are over
at the Viking River Splash ride.
623
00:34:35,849 --> 00:34:38,974
When the park actually closes,
we try and fit in maintenance work.
624
00:34:38,999 --> 00:34:41,694
We can be here quite
late into the night.
625
00:34:41,719 --> 00:34:45,944
They're putting back the boat they
repaired in the yard earlier today.
626
00:34:45,969 --> 00:34:48,974
It's Tony's first time
operating the forklift
627
00:34:48,999 --> 00:34:53,213
and, as the light starts to go,
he'll be doing this blind.
628
00:34:53,238 --> 00:34:55,854
I need other people to tell me
exactly when to stop,
629
00:34:55,879 --> 00:34:59,744
when to lower, when to go out,
went to boom in, when to boom out.
630
00:34:59,769 --> 00:35:03,254
I'm reliant, totally,
solely, on the other engineers.
631
00:35:03,279 --> 00:35:04,463
Tell me, Mick!
632
00:35:04,488 --> 00:35:06,494
OK.
633
00:35:06,519 --> 00:35:11,974
Mick is acting as Tony's eyes
at the top, while Sam is down below.
634
00:35:19,719 --> 00:35:20,894
It's all yours, Tony.
635
00:35:24,799 --> 00:35:27,413
All right, if you just reverse
towards the boat, Tony,
636
00:35:27,438 --> 00:35:29,854
then you can get it in one spin.
637
00:35:33,129 --> 00:35:35,054
Keep it hard round, Tone.
638
00:35:35,079 --> 00:35:37,583
OK.
639
00:35:37,608 --> 00:35:40,104
If I boom out too far
and too quickly, it could tip up,
640
00:35:40,129 --> 00:35:42,774
and I don't fancy going over that!
641
00:35:42,799 --> 00:35:44,254
I don't want to drop it either.
642
00:35:46,238 --> 00:35:49,304
No, whoa! Do you want to
put your stabilisers down?
643
00:35:53,519 --> 00:35:55,663
Now, gently, Tone, gently.
644
00:35:58,519 --> 00:36:00,384
Whoa! Whoa!
645
00:36:00,409 --> 00:36:01,744
Whoa!
646
00:36:13,519 --> 00:36:15,824
Back in a little bit, Tone.
647
00:36:17,279 --> 00:36:19,944
SQUEAKING
648
00:36:22,409 --> 00:36:25,744
He's got to put a bit of muscle
into it and push the boat over.
649
00:36:34,999 --> 00:36:37,564
Is it in, Mick?
650
00:36:37,589 --> 00:36:40,494
He had to push the boat over,
Tony, that was all.
651
00:36:47,519 --> 00:36:50,443
I think that's about as difficult
as it gets.
652
00:36:50,468 --> 00:36:52,413
I was really pleased with it,
actually.
653
00:36:52,438 --> 00:36:54,254
Having a couple of beers tonight!
654
00:36:59,438 --> 00:37:02,694
It's 6.30am at Legoland Windsor
655
00:37:02,719 --> 00:37:05,533
and it's the big moving day.
656
00:37:05,558 --> 00:37:08,384
The hippos are finally ready to go
to their new home...
657
00:37:09,919 --> 00:37:12,054
...and head of landscaping Dom
is on hand
658
00:37:12,079 --> 00:37:13,894
to ensure they get a smooth ride.
659
00:37:13,919 --> 00:37:15,463
All right, boys, Project Hippos,
660
00:37:15,488 --> 00:37:19,024
we're going to finally get this
area completed.
661
00:37:19,049 --> 00:37:21,854
Dom and his team look
after 150 acres,
662
00:37:21,879 --> 00:37:23,614
from woods and hedgerows,
663
00:37:23,639 --> 00:37:26,663
to the manicured, miniature trees
in Miniland.
664
00:37:29,799 --> 00:37:31,494
Good morning.
665
00:37:31,519 --> 00:37:34,494
Whenever we set up to do a big
job like this in the morning,
666
00:37:34,519 --> 00:37:37,213
the biggest pressure is,
you know, transporting models
667
00:37:37,238 --> 00:37:42,413
and trying to get into the park
before the park opens.
668
00:37:42,438 --> 00:37:46,663
Are you OK? Yeah, yeah, yeah,
it's fine. Are you OK with that?
669
00:37:46,688 --> 00:37:49,463
Made out of nearly
5,000 bricks each,
670
00:37:49,488 --> 00:37:52,814
the fragile models
took two months to build.
671
00:37:52,839 --> 00:37:54,054
Jl1$'t go slowly.
672
00:37:56,279 --> 00:37:58,104
This is the final stage
of the process,
673
00:37:58,129 --> 00:38:00,413
so, I really don't want to
damage the models.
674
00:38:00,438 --> 00:38:03,384
Yeah, the work and the attention
to detail the model department done,
675
00:38:03,409 --> 00:38:06,694
I don't want to, then, personally,
do anything to ruin that.
676
00:38:08,438 --> 00:38:12,333
The hippos are headed
to the lake by the hotel.
677
00:38:12,358 --> 00:38:15,333
Can you just clear that round
bit there for me?
678
00:38:15,358 --> 00:38:17,333
Just chuck it up here
and I'll put it away.
679
00:38:17,358 --> 00:38:19,533
Sam and Dylan have
been preparing the ground
680
00:38:19,558 --> 00:38:20,974
for their new watering hole.
681
00:38:22,279 --> 00:38:23,744
I just think it will look amazing
682
00:38:23,769 --> 00:38:27,894
once we got all the plants in and
the hippos. lt'lljust look fab.
683
00:38:30,329 --> 00:38:32,333
While Dom drives
the hippos over,
684
00:38:32,358 --> 00:38:34,974
Paula and Nicki have taken a
short cut to the lake.
685
00:38:48,519 --> 00:38:51,533
But Dom has some bad news.
686
00:38:51,558 --> 00:38:53,304
Unfortunately, on the transport,
687
00:38:53,329 --> 00:38:56,663
the hippo's ear
has got knocked off.
688
00:38:56,688 --> 00:38:58,614
Urn... Oh, I see, OK.
689
00:39:00,409 --> 00:39:03,333
The advantage of having model-makers
on site is that I'm sure
690
00:39:03,358 --> 00:39:05,894
they're going to do a quick repair
job, get that all sorted out,
691
00:39:05,919 --> 00:39:08,254
nobody would be none the wiser.
692
00:39:08,279 --> 00:39:10,774
So, what we're going to do,
we're just going to...
693
00:39:10,799 --> 00:39:13,254
I know we can manually
handle these in,
694
00:39:13,279 --> 00:39:16,134
but we're going to lift them over
just to reduce the risk
695
00:39:16,159 --> 00:39:18,974
of hurting ourselves and then
sort of move them where we need to.
696
00:39:18,999 --> 00:39:20,384
Thank you, everyone.
697
00:39:20,409 --> 00:39:23,254
All right, guys,
I'm firing up the telehandler,
698
00:39:23,279 --> 00:39:25,384
if everybody can move
out of the way?
699
00:39:26,839 --> 00:39:28,974
Just be careful
cos it's going to swing.
700
00:39:32,079 --> 00:39:33,384
All right.
701
00:39:34,839 --> 00:39:37,583
Keep going.
If you boom out a bit more, Dom.
702
00:39:41,639 --> 00:39:43,944
Down, yeah, you can go down.
703
00:39:43,969 --> 00:39:46,134
That's it,
Down, down, down, that's it.
704
00:39:48,329 --> 00:39:49,694
That's it.
705
00:39:49,719 --> 00:39:50,974
Perfect!
706
00:39:50,999 --> 00:39:53,744
Good job, peoples.
707
00:39:53,769 --> 00:39:55,024
With the park now open,
708
00:39:55,049 --> 00:39:57,854
Dominick has something he needs to
get off his chest.
709
00:39:57,879 --> 00:40:00,024
If you haven't noticed already,
710
00:40:00,049 --> 00:40:01,774
and I'm really hoping that,
711
00:40:01,799 --> 00:40:03,663
again, you guys don't give me
an earful,
712
00:40:03,688 --> 00:40:05,304
on the transport over,
713
00:40:05,329 --> 00:40:08,453
I, somehow, accidentally -
obviously, accidentally -
714
00:40:08,478 --> 00:40:12,663
managed to knock the ear
and the ear, like, shattered.
715
00:40:12,688 --> 00:40:14,333
KIDS LAUGH
716
00:40:14,358 --> 00:40:16,254
These little things happen!
717
00:40:26,228 --> 00:40:28,663
That seems quite
a lot of people in Miniland.
718
00:40:28,688 --> 00:40:30,844
Will's impressed enough so far
719
00:40:30,869 --> 00:40:34,884
to get his own territories
to look after in Miniland.
720
00:40:34,909 --> 00:40:38,094
Yeah, so your clusters are London,
721
00:40:38,119 --> 00:40:40,333
Paris, France,
722
00:40:40,358 --> 00:40:41,774
and Windsor.
723
00:40:41,799 --> 00:40:43,384
He's only just started,
724
00:40:43,409 --> 00:40:47,583
but model-makers are expected
to come up with their own designs.
725
00:40:47,608 --> 00:40:49,254
Definitely, I've got a few ideas.
726
00:40:49,279 --> 00:40:52,744
I mean, sometimes, we can be really
a bit cheeky with certain things,
727
00:40:52,769 --> 00:40:56,333
so, you know, we've got a guy
at the back of the Louvre area
728
00:40:56,358 --> 00:40:58,094
trying to take the Mona Lisa.
729
00:40:58,119 --> 00:41:00,533
You know, that's the sort of thing
that guests can spot
730
00:41:00,558 --> 00:41:01,974
if they're coming round.
731
00:41:01,999 --> 00:41:05,453
That's what we want to do is add
really good sense of humour.
732
00:41:05,478 --> 00:41:10,254
I had a quite nice little idea down
at 10, Downing Street. Yes, yeah?
733
00:41:10,279 --> 00:41:14,054
Often you see a little cat,
Larry the cat.
734
00:41:14,079 --> 00:41:17,533
So, I was thinking, those sorts
of things were what I was thinking
735
00:41:17,558 --> 00:41:20,134
to bring something to the scene
a little bit more.
736
00:41:20,159 --> 00:41:22,744
And, also, I wanted to show you
737
00:41:22,769 --> 00:41:25,384
that I've kind of come up with...
738
00:41:25,409 --> 00:41:28,974
...a thought to do William
Shakespeare's Globe Theatre.
739
00:41:28,999 --> 00:41:31,413
OK, yeah, yeah. But I don't know
if that's possible.
740
00:41:31,438 --> 00:41:33,744
I think we would have to sort of
741
00:41:33,769 --> 00:41:36,774
look at the scale of St Paul's
and Big Ben and see if
742
00:41:36,799 --> 00:41:41,024
we can scale it around it, so it
looks as if it's part of it.
743
00:41:41,049 --> 00:41:42,614
We don't want it too big
or too small
744
00:41:42,639 --> 00:41:44,663
cos it's going to look really
odd otherwise.
745
00:41:44,688 --> 00:41:47,384
I think it's a really good one
to put in. It definitely is.
746
00:41:47,409 --> 00:41:48,974
He's got a bit of a big challenge.
747
00:41:48,999 --> 00:41:50,814
I think he's got some amazing ideas.
748
00:41:50,839 --> 00:41:53,254
I'm looking at it
from an old pair of eyes
749
00:41:53,279 --> 00:41:56,964
and he's looking at it from a fresh
pair of eyes, which is really nice.
750
00:41:56,989 --> 00:41:59,224
The heart of Legoland is,
obviously, Miniland,
751
00:41:59,249 --> 00:42:01,094
so, to get in amongst it all
752
00:42:01,119 --> 00:42:04,174
and kind of actually put my ideas
onto a canvas
753
00:42:04,199 --> 00:42:05,774
that the world is going to see
754
00:42:05,799 --> 00:42:07,944
is just an incredible opportunity,
really.
755
00:42:15,249 --> 00:42:19,663
Next time, one of the oldest rides
in the park hits the rocks...
756
00:42:19,688 --> 00:42:21,694
we've seen this happen.
757
00:42:21,719 --> 00:42:22,174
This is the first time
we've seen this happen.
758
00:42:22,199 --> 00:42:24,134
HE GROANS
759
00:42:24,159 --> 00:42:27,384
...there are rat and bug problems
in the hotel...
760
00:42:29,869 --> 00:42:32,533
...and tempers flare
at the VIP Club launch.
761
00:42:32,558 --> 00:42:34,304
I'm about to shout expletives
762
00:42:34,329 --> 00:42:36,974
if I don't get this food down
here in ten seconds.
763
00:42:40,079 --> 00:42:42,734
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