Original subtitles

Hello everyone and welcome to dou the

official podcast of doera Europe. I am

beyond excited today to be here with Dr.

David Hill.

>> Thank you Dr. Hill. Nice to be here.

>> Thank you so much for agreeing to do

this podcast with me with us. Welcome to

Dr. Are you

>> Thank you. I'm excited to be here. We're

as you know we're here for it's a big

convention and we're going to be sharing

lots of information. So, it's always

excited to come back to places where

I've been before, but more so because of

the people that are here and all the

great things that are happening. So,

thank you. It's a pleasure to be here.

>> Amazing. So, I would say let's just jump

straight in and I'm personally very

curious to hear about your story, your

past. So, if you could maybe tell us a

bit more.

>> Well, that sounds like a loaded, you

know, that's a loaded question, right?

>> I'm trying to squeeze three questions

into one basically.

Um, well, let's just stay kind of

focused on where we are right now. I've

always had this inquisi inquisitive

nature to want to know things that I

didn't know and more importantly to be

able to discover different things. Um,

I'm no different than anybody else. You

we tend to live our life out of the

necessities that arise within our life.

And that's what we were beginning to

face as a family. We were having

different challenges with health and

other things. And and I had a few

friends who had had some experience with

essential oils. And one of them came by

my office one day and asked me a simple

question. Why don't you ever think about

essential oils? And I had thought about

them and I thought they were nonsense.

And I I wanted nothing to I actually

wanted nothing to do with them. I'd had

an experience with them from

>> one of my patients who I know was trying

to be very helpful, but for me it was

not a good experience and it wasn't

helpful. It was one of those here's an

oil you can do no harm just use it'll be

fine. Uh it was a terrible oil to give

me for the circumstance I was dealing

with and it was quite painful and I I

actually threw it in the trash can and

said

>> oh wow

>> I will never be involved with anything

like that. But we are creatures of

habit. And it led to the beginning of

what now here decades later has been

this complete change and transformation

in how we think as a family, what we do

as a family, and more importantly what

I've done with my career and my

background. And it's a privilege to I

look back sometimes and you feel a

little bit overwhelmed because you

almost wonder how you got to where you

are. you you almost wonder, but you can

look back and you can see these

instrumental moments, if you will,

moments in time where it's time for a

change. It's time to think something

different. And for us, that was the

beginning of our journey. Um, what I'm

what I'm happy about and what is really

pleasing to me and my family, especially

my wife, is that we've not deviated from

that. We we really found something that

we truly believed in. Even though at the

time there was not a lot to believe in

because there wasn't really a lot of

knowledge and a lot of information that

>> was what I would call real

>> or usable even.

>> But that didn't matter to me. That

didn't matter to me. There was a

premise. There was a principle that said

this could be valuable and I want to

explore more.

>> And so here we are.

>> So how did you get how did you educate

yourself I guess about this? Well, this

was the this, you know, I I always like

to relate my experience to probably what

other people are going through. I mean,

they may be saying, "How do we

>> how do I know about essential oils?

Where do I find the knowledge that I

need?"

>> And because generally our journeys lead

us to that point because we're

experiencing something. Not always do we

have all the answers. And one of my

bitter disappointments initially with

essential oils, even though I had lots

of energy for what I was hearing

>> and for what I was trying to understand,

there was no real meaningful

information. There was a lot of

misinformation. A lot of times when we

don't have the answers, we tend to fill

in the gaps with things that maybe

arrandise it a little bit. And so I

remember being in a lecture one time,

somebody was talking about essential

oils and they were talking about

peppermint and they were talking about

how peppermint

>> helps to invigorate you

>> because it helps red blood cells to

divide.

>> Okay.

>> And I remember sitting there thinking,

well, there's a problem here. Red blood

cells don't divide. That's not what they

do.

>> Did you raise your hand?

>> No, I didn't. I didn't say anything, but

it was a moment of disbelief for me. not

disbelief that cycled around the

essential oils, but a moment that said,

"Nobody knows the answers to these

things." And so for me, I'm I'm the kind

of guy if you say, "Well, you can't do

that." In my mind, automatically

triggers, "Really? Just watch me. I'll

go do it." And for me that was this

turning point to say okay if there's no

real answers if that's what we're down

to that people are just making things up

because well must invigorate you because

you have more red blood cells that

that's not at all what happens. It's a

neurological response that happens with

peppermint. And so I began drawing on

all of my experience and my background

as a physician but also what I knew

about human physiology and chemistry.

And you had to connect a lot of the

dots. And I spent a lot of time doing

that. And I began initially with

postulating that this would be a better

answer. This likely could be the reason

why that's happening. And it it wasn't

misguided in the sense that it was just

irrevant to any of the conversation.

>> But it was very focused around why is

this oil doing this? It had and I

unfortunately had to do with all the

chemistry. I don't like chemistry. I

really don't. I didn't like it in

school. I've not liked it ever since,

but seems like every conversation I have

has to be around chemistry because

that's why the oils are so powerful.

>> And so I spent a lot of time trying to

make that discovery and connecting the

dots that previously hadn't been.

>> I shared with you a little bit earlier

how privileged we are now that

>> we have all of these answers. I mean,

doterra has done some things that have

never been done before. We've made

discoveries that people have not made.

We've accomplished things that people

never thought possible.

I I remember telling an employee one

time, "We don't get the luxury of being

part-time pioneers in what we do in

DoTerra. You don't have the luxury in

your work in DoTerra. I don't have that

lux luxury. Our wellness advocates don't

have that luxury. We don't get to be

part-time pioneers." But that also comes

with the other side of that equation is

that we have to be willing to challenge

what is not known. We have to be willing

to do what has not yet been done. And

even though at times I might feel even

inadequate, which is surprising to

people, I mean

>> who you can't you can't think about or

even imagined where we currently are.

>> But in all of that feeling, in all of

that emotion of inadequacy and

excitement and energy cycles around

still that same thing, we're about

discovery. We don't have to make things

up about the essential oils. Our

experiences are real. They're profound.

They're lifechanging. And I know of

nothing else that does what essential

oils do. And so, it's easy to remain

committed. It's easy to remain focused.

>> And it's the same thing we ask of

everybody else. Trust your experiences

>> and be willing to do what no one else is

doing. And and for us, that served us

very well this entire time.

>> Yeah. We've been doing that for a while.

So we trust some of products now.

>> But was there a moment back in the past

when you had to explain yourself to

people um maybe to family members,

friends?

>> I share the story sometimes about my

mother who I think in genuine she was

proud of proud of me and the things that

I had done. But when I started getting

involved with the essential oils, I

remember her asking me one time why

>> you have such a good reputation. You've

worked so hard. Why would you risk that?

Why would you throw that away?

>> And it it was a moment of real thought

for me. And I I answered that question

for myself by just saying because I feel

like it's the right thing to do. I feel

like it's what we were supposed to do.

And even though I I looked ahead of me

and I saw this whole world that I didn't

understand and things that I didn't

know, I was excited about and willing to

step into that with real energy and real

purpose. And it was a it was a fast turn

for me because you start having real

experiences with people that you can't

explain

and sometimes it's difficult. I've I've

come under a lot of attack over the

years.

>> Um I remember uh very harsh things being

said. I've

early on I which reasons I don't

understand. I occasionally would answer

my phone and it would be a I know where

you live. I'm I'm going to take you out.

Wow.

>> And I'd be like, what in the world is

going I'm just trying to help people.

You're just trying to So, sure, you you

can't expect that you're going to do

something that

>> hasn't been done before. And I it feels

like I'm talking about myself. I'm

really not. I'm talking about the whole

of Doerra.

Doerra itself has withtood and endured a

lot of different challenges. We

currently have challenges that we're

having to try to figure out and overcome

and move forward and move past. There's

always going to be opposition in doing

something that's great. And so for me,

that just became a part of the process.

It just is what it is. And you're just

going to have to accept that. And just

because somebody says it doesn't make it

so. And that goes both ways, by the way.

Just because somebody just because

somebody says, "Oh, dotera oils, they're

not that great." That doesn't make it

so. Just because you say, "Oh, doera

oils are the best in the world." It

doesn't make it so for someone else. We

we have to have our own experience. We

have to go through our own process. And

I'm I'm grateful even though I look back

and some of those times were unpleasant.

They all have led us to where we are

right now. And for that, I'm really

grateful because what I am is immovable.

I have this deep understanding and I

have this knowledge and it's not a

selfish interest but out of being very

genuine that I want other people to know

what we've discovered because

>> if it can help me it can help them. So

when was the moment when you kind of

shifted from I had this experience it's

positive let me teach you or let me

educate you let me open up your word

>> I don't know when that exact moment was

to be honest with you I I don't think it

was the exactness of a particular moment

I think it was a general migration from

this is interesting

to okay I'm all in I began running a

clinic where that's all we focused on

was natural methods of healing. And that

in and of itself is a powerful

environment where every day is a

learning opportunity. And I I my own

experiences in essential oils were very

limited at the time. But I found myself

in this framework where people were

coming to me who had had very powerful

experiences.

And I wanted to know why. I wanted to

understand why I I had a belief that

what they were telling me is true and I

witnessed a lot of those things with my

own eyes and and at the hands of what we

were doing

>> but it wasn't a particular moment. It

was this whole

>> process that I went through. It happened

quickly.

>> My commitment to that happened very very

quickly but the knowledge and the

understanding took a lot of time. And

you know, we're talking as if you have

to have all of that knowledge. Maybe

>> to deal with some of the issues that we

have to deal with. Of course, you you

want somebody who has a lot of intrinsic

knowledge and is can do the hard things.

And I'm grateful that we've been able to

do that.

>> But I I got to give this reminder. My

earliest experiences with essential oils

were the same as everyone else's.

>> I don't know. I just feel better. I I

sometimes use my wife as this example. I

you know she uses frankincense every

day. I watch her do it. She puts it

under her tongue. It's a daily thing

that she does. And one time I thought I

would ask her why why do you use

frankincense? So kind of koi. I said why

do you use frankincense every day?

>> I had a secret I had a secret objective.

I wanted her to say cuz I'm married to

the most brilliant man in the world and

he said that frankincense was so

valuable.

>> Yeah.

>> And that's not what she said. But she

just said I don't know. I just feel

better.

>> And I I think sometimes it's okay to not

be able to have all of the answers.

>> I mean we we want to discover. We want

to know. As a company we're we are

pushing the envelope. So there's a whole

central part of the company that I've

been involved in all of these years

where it's like no, we have to find the

answer to this. And I'm grateful for

that. But I I think it's misguided to

sense and believe or to have this

process in your own mind where you say,

"Well, I can't use the oils effectively

because I don't know all the chemistry

of lavender and I don't know all the

right ways to use it." That's one of the

beautiful things about

>> what we've discovered is that even

though we know the complexities now of

all of the oils and the framework of all

the science and all these things that

this did not exist previously

but the simpleness of use has remained I

don't know if people have recognized

that nothing has changed about how you

use the essential oils. The quality of

the essential oils has changed. We

brought that a new to the marketplace,

something that had not previously

>> really existed to the extent that we

were able to accomplish. We've brought

great knowledge and great understanding.

But the simpleness of use, what you do

day in day out has remained exactly the

same. And I I think that's noteworthy

for people to understand. You you don't

have to be this expert that knows

everything to use the essential oils

with confidence, with safety and

effectiveness.

>> The power of simplicity at its finest it

sounds.

>> Well, I think it comes to Yeah, there's

simplicity there, but it also comes down

to trust your own experience. I mean our

our company is largely made up of women

>> and mothers who are nurturing their

families and doing the wonderful things

that I believe primarily they can do and

they do it with great confidence and

they should trust their experience that

way. Take advantage of all the things

that we know and that we teach and that

we share. Take advantage of all of that

>> so that your confidence is deeper. But

don't don't doubt your own capabilities

when it comes to helping yourself,

helping your family or your friends.

That goes for all of us.

>> Can you take us back to the moment where

when you open the first uh big batch of

essential oils that Well, I don't know

if it was Doera yet. It was probably

very early stages, but I remember seeing

a video of you and Emily just opening

this.

>> This was This was a

>> When was that? This was a This was a

moment. So, we had uh when we started

the company, it was myself and Dave and

Emily. We we went I thought it was I've

always had in my mind it was a Mexican

restaurant, but Dave and Emily correct

me every time we have this discussion.

Oh, it was an Italian restaurant. I'm

like, I think I remember chips and

salsa, but it doesn't matter.

>> We we had this discussion about doTERRA

and what this could be. It wasn't called

dotera. It didn't have a name. Our first

discussion was cycled around there was

one singular concept that came out and

that was can we do this differently than

how it's been done before because we'd

each recognize the challenges that there

were with quality, the challenges that

there were with knowledge and

information. We knew that the essential

oils were skewed from the mainstream.

They weren't a part of that for anybody.

And so frankly you were really weird if

you used essential oils which each of us

had experienced in one way or another.

You smell funny, you act funny. You're a

conscientious objector from the normaly

of what we would do to take care of

ourselves. Isn't it funny that now

>> you're kind of weird if you don't do

those things. If you're not doing things

to be proactive in your health and that

takes on a whole new dynamic now which

essential oils is core and central to

that tells you just how far that we've

come. But our first discussion was

whether or not we could do that.

>> We went home and we talked to our

family. I talked with my wife and we

believed that we could. And so we all

went in. But the first challenge that we

had was we couldn't

>> finding

>> we couldn't find Yeah. We had to find

the essential oils. And you know,

Emily's been truthful when she said that

that we each had our individual tasks. I

was trying to make sense of what would

we even say about them.

because so much of the information that

was out there was not correct and that

needed to if we're going to move this

into the mainstream and our objective in

doing that was because we really did

have early on this perspective that oils

can help everyone. And so we we don't

want to just partition that into a

particular group or a specific

circumstance. It has to be replete the

whole way through the process.

>> That must have been hard. Well, it was

hard to define that in a lot of ways,

but that's really every decision we made

was focused around that central

connection point for the essential oils

that

>> we want people to experience the value

of essential oils. But for that to

happen, we have to bring them value in

the essential oils. So, that was

information that was where we're going

to get the oils from. How do we ensure

quality? And we began the very

beginnings of that. And after a we had

actually been working for a long time.

In fact, I was out talking about

essential oils and I didn't have any

form.

>> Oh wow.

>> Yeah. You talk about a Yeah. Talk about

an awkward awkward meeting. I mean it's

you share all this great information and

then you say and when we have some

they're going to be fantastic. You're

going to love them. Because it was a

real challenge for us to find that. And

we were actually meeting, we had started

meeting in the Oram Library, which is a

city that was nearby us, kind of a

central point. And we were meeting in

the basement of that library, trying to

>> work in secret. As we were developing

the company, we didn't want them to kick

us out, but you know, as we got more and

more excited about what we were doing,

they they did kick us out of the

library.

And we had a friend who in the bottom of

his office building had a little it was

a closet. It was like a janitorial type

closet.

>> And he says, "If you guys want to clean

that out, you can have that as your

office."

>> And so we went down into this little

basement. We had a little six-foot

table, you know, the little white

folding tables that was six feet long

>> and it kind of went wall to wall from

side to side. And then there was no you

you couldn't just come and go as you

wanted to. If somebody had to leave,

everybody kind of had to get up and go

out and then you could leave and then

you could come back and everybody would

filter back in. It was just this tiny

little space.

>> And I remember Emily coming in one day

and she goes, "I think I found some oils

that we could start with."

>> And we believed in their quality and

they were different. They were unique.

And I remember

opening up with them that first sample

that we had of the essential oils. And

>> I think it was at that moment that we

knew in the in the doera history,

>> yeah,

>> in the progression of where we were. It

was in that moment when we finally

believed we can move forward. We can now

get past where we are. I remember the

very first meeting I went and did, I was

so excited because I had some samples.

Yeah. I had some samples to share. It

wasn't talking about the essential oils

because people like, "Well, I can't buy

them." No, you can't buy them yet, but

don't worry. We'll figure that out. And

it that was awkward, but the first

meeting I got to do with actual

essential oils was a lot of fun because

people got to experience the essential

oils and all the things that we had

postulated about the essential oils. All

of the activities that became centric to

the core of who we are at Doerra began

to come to life and those were really

exciting times. But that was a pivotal

moment because it was a stumbling block

for us. pretty much.

>> You know, it's a stumbling block today

if we're being honest because if you're

going to source essential oils, unless

you're going to do what we've done to

the extent that we've done it, all oils

basically come from the same place.

And that was our challenge that we we

can't do that. We can't do what

everybody else has done. And so we began

this process which now has grown into

this whole big entity of co-impact

sourcing and

>> all of the things that we do around the

world that way. But that is what you

have to do or you cannot control

quality.

>> It is singularly the most challenging

part of what we do. It's also singularly

the greatest expense that we bear as a

company. But it's also singularly the

most dynamic part of what makes doera

different. So I get angry when people

say just like doera or when people say

yeah we do that too.

>> No you no you don't you don't you don't

you've not put in the time you've not

put in the effort. It's nice that you

you want to believe that you have or

that even you can but doing and saying

that you do is not the same thing. And

so we're really proud. We're grateful

that all those early

things that we discussed, the things

that we conceived, that conversation

that the three of us had, it was this

not a discussion about what's the

business plan and what's the business

model.

>> It was a discussion around how do we do

this different has come to pass.

>> And this we we actually were in Europe.

We were in Bulgaria, Dave and I and

Emily.

And there was this moment. My wife was

with us, our son was with us, and we're

watching all of these events unfold. And

in in my own mind,

things began to connect.

>> Yeah.

I remember the three of us were sitting

on one of our big distillers that you

know we had loaded a lot of lavender and

other we were just sitting on the lid of

that

>> and and Mullen and I were talking and

Dave came over and sat down

and we began to cry.

Not because of all the lavender that was

being distilled, but we recognized that

that was a pivotal point and another

chapter had closed on what we had

accomplished.

>> These are the things that we talked

about early on and we realized that with

the opening of that facility, we'd

reached another milestone in that

journey that is doera. And so there's

this rich fabric that gets developed for

all of us. I feel like I'm monopolizing

the conversation, but you asked

>> and there's this rich fabric that gets

developed for people and I even though

>> I can look back and I see these very

specific events,

>> we could talk to almost anybody who

really is in doterra. I mean really in

doterra. It's not what I do, it's who I

am. It's what I believe. I f have found

value. I've found value in what they do

for me. I found value in helping other

people which is some of the culture that

was important for us to develop and if

somebody who's really experiencing that

>> what I love about doterra

>> is the richness of that fabric that I

just described exists for them too

>> for what are reasons that are not so

different and not so unique from one

another

>> we we are all having a similar

experience in doterra and in my mind

that's one of the marks of doing

something that's remarkable, that is

unique, that is different. So, I'm I'm

grateful that as I look back, those

things that we dreamed,

>> those things that we talked about have

not only happened, but

>> they've happened in the way that we've

wanted them to. In spite of all the

challenges, in spite of all the

hardships, in spite of all the fiery

darts that certainly come and will

continue to come,

>> you just can't let those things bother

you. And that's where we stand today.

Yeah, it's beautiful. Thank you for

walking us through this journey.

>> So, I have so many

>> I mean, you you asked that question that

I thought, well, that's a long answer,

but I'll give it to you because there's

not this one single moment that you can

define. It's the collective nature of

what we've been able to be a part of.

>> So, I know we discussed purity and how

much it means to us. um back in the days

was that an an issue as in obviously the

word of essential oils is very

unregulated.

So how did you have to explain you know

the purity about the oils? Well, this

was really a challenge because, you

know, at the time we were subjective to

the same things that everybody else was

that

>> here's the test that you do. But

>> where we created a difference for us is

by stepping outside of that model and

saying, "No, we want to find people that

we can work with so that we trust what

we're seeing, not somebody who's just

giving us something and saying that, oh,

this is what it is. You can trust that."

We we had to get outside of that because

from our own efforts and from our own

evaluation of those things, we knew that

it wasn't quality. We knew that those

things large and in part did not exist.

>> However, that having been said, there

were some challenges that were

associated with that because over time

now we've developed a lot of tests that

didn't exist before. We've developed

processes that didn't exist before. And

as you know, we we kind of planted

ourselves outside of the industry as a

whole and said that's fine. You guys

just do what you do. We've we've never

thrown darts at people to say don't you

know you're doing it all wrong. We've

said for us that's wrong. For us that's

not the right path to go down because we

have to trust that if we have provided

something that it is exactly what we say

and we've become very sophisticated in

that now but in the early days that was

a real challenge

>> and the way that we overcame that was

through developing personal

relationships. The way we overcame that

was having the same level of inquisition

in that area of our envir environment as

we did in the other areas that also were

equally important. So we weren't afraid

to ask hard questions. We weren't afraid

to go to outside sources outside the

industry to say test this and let us

know what you find. They they didn't

have any any wind to say, "Oh, this is

this is good. You should just buy this."

Or, "This is terrible. You shouldn't."

Because they weren't involved in that

process.

>> We fell under a lot of criticism for

doing some of those kinds of things

because it was out of the norm of what

the expectation was. But there was no

way we could get to where we were going

to get to unless we stepped outside of

that norm. And now we've developed this

whole pathway for ourselves that is very

real revealing and that is really

without question the most sustainable

the most reliable testing and

opportunities that there is that way. We

continue to partnership with people as

you know we've partnership with

hospitals and universities around the

world

>> because as we've made these discoveries

the importance of those discoveries is

relevant for individuals outside of our

industry.

>> And so we have to maintain a standard

not just for what we're doing for

personal use but we have to maintain a

standard

>> that can withstand a critique within

other environments. And that's been very

rewarding but challenging and I think

it's one of the difference makers in

>> Doerra and now we are the ones setting

the standards maybe for others.

>> Well, it's interesting to me that there

are organizations now who in their

review of essential oils say there's

clearly one that is different than all

the rest. And that's validating. You you

hear things like that and you go that's

oh thank you. Thank you.

>> I mean we're we're telling the truth.

We're not being dishonest in what we're

doing. We're being very straightforward

and very truthful in everything that

we're doing. And so that is a remarkable

opportunity for us to have some

validation that comes outside.

But I have to tell you that's not our

motivator. That's not what drives us.

Well, we need somebody else to they like

us and so that's a good thing.

>> That's never been our motivation. Our

motivation has always stayed core and

central to that one thing. We need

essential oils in the right framework or

everything that we talk about is null

and void because then we really are just

like everybody else. And if we were just

like everybody else, I've never said

this publicly before, but I wouldn't be

involved with the essential oils. If we

had not been able to accomplish what we

did,

then I would not be involved with

essential oils anymore because it really

is just chemistry that is adulterated

and changed. And I'm not trying to be

attacking to anybody,

>> but that's the framework that we want it

out of.

>> And so it would do do us no good to just

go and maintain that same thing.

>> No, I can imagine. and what you said

earlier about um the fact that we have

to keep the standards high because it's

not just us it's other people and things

bigger than us and we're cooperating

with university and hospitals. So that

is also

>> you know some people would say that gosh

they're a little misguided in trying to

work with all these universities and

hospitals.

Can I tell you that was never really our

intention,

>> okay?

>> And it was more of it was more of them

coming to us. And when they started to

come to us, of course, we wanted to do

that because that was a part of our

discovery. That's been a part of our

research now for a long long period of

time and partnershiping with very

prestigious universities and research

facilities around the world to match

what we have done. Look, this is what

our findings are. Let's repeat that. And

now doing human clinical trials. I mean,

you you have to go through that

migration of meeting those standards to

be able to do those kinds of tests.

>> I I think it's remarkable

sometimes when I think about all the

research and everything that we've

really done and the things that have

been accomplished.

It's kind of funny in a way because I

believe what I've always believed.

Essential oils work.

>> They just work.

>> They work. And it's nice to have that

validation, but it's not where my

confidence lies.

>> As I got up this morning and here's the

oils that I'm going to use. Here's the

product that I'm going to use. My

confidence doesn't lie because I I don't

get up and say to myself, "Oh, I

remember when Dr. Parish tested this at

John Hopkins University and this is what

she found." And this is by far and above

is better than all the other oils in

this category. That's not how my mind

works. My mind works the same way

everybody else's does. That I know that

I need this oil today for my own

reasons, for my own what I sense and

what I feel and know what's happening in

my body.

>> It's that taking responsibility. But the

backdrop to all of that is all of these

other things that we've talked about.

But my confidence lies in the same place

everyone else's does. It's because of my

experience.

>> If I can ask you, how did you build that

experience? Because maybe for somebody

for some of our listener just getting

started, they they don't know where to

start, right?

>> Okay,

tell us tell secrets.

>> Well, no, there's some So, where does

that come from? Well, I I've made

mistakes with essential oils, right? I

you know, my earliest experience started

with putting oil drops in capsules and

doing other things. I remember taking

some oregano in a capsule and and I I

don't have really great vision and so I

was struggling to get the oil into the

capsule and

>> Did you put too many drops?

>> And no, I didn't put too many drops but

not realizing that I had spread it all

over my fingers. It's not helpful when

you then rub your eye. No,

>> you wipe your mouth and

>> I mean it's it's a good form of cosmetic

surgery because your lips just go

right. I mean it's it's there's you have

these experiences that my very first

experience with essential oil wasn't a

good one.

>> What was it if I can ask?

>> I had an I had an open kind of a wound

>> and somebody gave me eucalyptus oil to

put that'll that'll heal it up.

>> No, it'll burn like crazy and make you

never want to experience essential oils

again.

>> So we all are going to have those types

of experiences. Those aren't the

experiences that I'm talking about.

It's I remember my neighbor across the

street when we first started Doerra.

Her and her husband would make fun of

fun of me incessantly.

And I remember one one morning being

perplexed with something that I needed

to solve. And I just thought I would go

for a walk. And so it was early. It was

about 4 in the morning and I got up and

I went for a walk and I came back and I

saw my neighbor, her name is Becky and

she was cleaning out a garbage pail and

I thought, "What in the world is she

doing?" And so I walked across the

street. I startled her, which I did not

mean to do. And she shared with me, "Oh,

my daughter Brinley is not feeling well

>> and she's been throwing up all night."

And I'm like, "I can help you with

that."

And I gave her some peppermint to use. I

Let's just use peppermint. Let's see if

we can calm down her stomach. And I gave

her a little bit of ginger, if I recall.

And the next morning, sometime later

that morning, she came and knocked on my

door and she said something to me that I

haven't ever forgotten.

She said, "It's the first time as a

mother I felt really empowered that I

could do something to help my kids."

>> She goes, "Because I didn't know what to

do. I tried everything I knew to do. I'd

taken her to the doctor and nothing was

>> really helping." That's the type of

experience that I'm talking about. It's

these moments where you realize and you

recognize this worked for me. This is

helpful for me. And those don't have to

be these big things. I think sometimes

we feel like I'll be convinced when I'll

be convinced when this happens. I'll be

convinced when this whole circumstance

in my life changes because of this. And

we fail to recognize that it's more of

those micro moments for lack of a better

way to describe them where this was

impactful. And if you it's the summation

of all of those things together over

time. And it's why I continually say

that our belief in doterra is not

founded in all of my efforts. It's not

founded in my efforts for research and

for knowledge and sharing that so

openly. It's founded in your individual

experiences. Maybe your confidence came

initially because we are able to talk

about the essential oils in a way that

otherwise we would not be able to.

And so that's wonderful. I'm grateful

for that and happy to have played a role

in that maybe in some cases, but I do I

don't think that's where people's

confidence comes from. And so my

encouragement to people is always the

same thing. I I'm sometimes amazed when

people talk to me and they share a few

things that they've done,

>> but it's clear that they're not in

doterra. It's clear that they're not

letting their confidence wayne. They

needs they are looking for or even

sometimes want somebody else to say this

is what you have to do

>> and I don't I don't mind doing that for

people. I really don't. One of my

greatest joys has been talking with

people for sometimes hours after an

event or other things. I'm very grateful

for that because that builds my

confidence too.

>> Yeah.

>> But I I I think I just need people to be

brave.

Don't be afraid to try. I I sometimes

tell people,

you know, you're I mean, don't squirt

oregano in someone's eye. I mean, that's

common sense. Don't pour oils in your

ear. That's common sense.

>> But I I sometimes think we're paralyzed

by the fear of what we don't know.

>> And in doing that,

>> we're not going to have the opportunity

to learn what we could know. And so I I

would just ask people to don't be

afraid.

>> You maybe you chose lavender essential

oil, but you know, serenity would have

been a little bit better.

>> Maybe it is, maybe it isn't, but

lavender is not going to be bad and it

will help and it will make a difference.

So don't be afraid to be able to use the

essential oils and use them with

confidence. Trust your experience,

>> but do the things that allow you to have

experience. And I I think we're coming

out of a time in the world and as a

world we seem to be more divisive than

ever and we're in this space where it

seems like it's opportune for us to

trust ourselves but people feel somewhat

paralyzed in that. So I've learned my

experience the same way everybody else

does.

>> You know it it didn't it didn't matter

it didn't matter that you know one of

the earliest things that I I remember I

was doing doctor's rounds and we were

talking about nausea. We had a patient

who was nauseated all the time and they

were talking about all the things that

they had done. I said, you know, we

should just use ginger because it will

activate the 5HT3 receptors

in the framework of your digestive

system and serotonin.

And they're like, what are you talking

about? I'm like, oh, it's in guidance

physiology. And I the thing that's funny

is I just read it that morning and this

light bulb turned on that said this is

why this is the only reason why ginger

would be working for nausea to help

alleviate that for people. It's this

activation of this receptor. It was the

first time I thought to myself very

early on essential oils are interacting

with the cells of our body differently.

And there were these trigger points and

these momentum points where I learned

things that I had not known or I had not

read. It's just like well

physiologically that makes sense and

chemically that makes sense. And then

the experience matches that and so we

started using ginger with that patient

and their whole world changed.

>> Those are that that experience. Okay. My

reasoning for doing that maybe was

rooted in all of my experience and all

that I knew about human physiology and

my experience as a physician and all

those other things.

But the reason why a mom would do that

is no different than why I did it

>> because I think this would help which is

the only thing I had to go on. I think

this would help. Let's use this. And it

did.

>> And that's the same exact process.

>> Okay. You don't have to know what I

know.

>> Okay. We don't know everything.

>> Well, I don't know everything either.

So, I I I still do the same thing

everyone else does. Just this morning, I

was doing some reading and I thought,

you know what? I bet this oil would be

helpful for this. I have a friend I was

thinking about and I'm anxious to try

that oil on him. Let me let me give you

an oil I want you to try to use and see

if it doesn't help him in this

circumstance.

How was that different than somebody who

has this intuition that says, "I think I

can go help my neighbor."

>> I I don't have all the answers as to why

and how and even what the dynamic of

what they're dealing with fully is, but

I think this would help them. I know

that they're stressed. I know they're

not feeling well. I can help them.

>> So, what keeps you motivated still to

these days to keep learning, keep uh

researching, keep using essential oils?

eb and flow. Is that a fair way to

describe it? Uh because you you know

I've always liked learning. I've always

liked understanding things that I didn't

understand before. I like a challenge

and so that drives me a lot. That

motivates me. But the same things that

at my core motivate me is no different

than anyone else.

>> I love my family and what they

represent. I want what's best for them.

Uh my wife has been a big influence in

my journey with essential oils and her

just genuine kind and loving nature and

wanting to help me. And so for me that's

still a motivator. Those same things in

all of my travels around the world now

for decades I've I've come to a

conclusion and I could be wrong but we

all just want three simple things. I

want to know that I matter.

I want to know that I belong somewhere

and I want to know that I'm making a

difference.

>> And for me, if someone were to ask me

what describes the culture of DoTerra, I

would draw back to those points in one

way or one form or another. And that's

highly motivating for me.

>> We like everybody else in Doera have

sacrificed a lot.

It's not easy to travel 300 days a year

and be away from your family, but just

yesterday evening, my wife and I were

out. It was our anniversary yesterday

and

>> going to go through.

>> We went out. Yeah. We went out for a

little walk and thought we might grab

some dinner or just enjoy each other's

company.

And we ran into two different groups of

wellness advocates

who were excited and sharing their

stories and tears running down their

face. That's motivating.

>> That makes you feel like you're a part

of something that's bigger than what you

are. And what I loved was it wasn't what

I had done for them. It's what somebody

else had done for them. Introduced them

gave them opportunity for. And it's what

they likewise were now doing for someone

else. Mhm.

>> Those are the things that are still the

most motivating for us. It's it drives

us to say to ourselves I I don't know

how you

ever finish indoor

>> some don't

>> sometimes I kind of like to I'm getting

older

>> but I don't know how you ever really

finish Indoterra because of the richness

of those experiences

>> and feeling like you are a part of

something that's I'm a part I am a part

of something that's bigger than what I

ever could have just done on my own and

not for the accolades or anything else,

but because it makes me feel like

>> I'm helping other people. It makes me

feel like I belong and it satisfies

those inherent needs that we all have

and that I don't know of a better

motivator than that.

>> Dr. Hill, thank you so much. I know I've

been asking a lot of questions, so thank

you for your patience and thank you for

>> it's been a pleasure to be with you.

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