All language subtitles for Hotel.Hell.S01E01.HDTV.LOL.en

(Gordon) Tonight on Hotel Hell,
I'm trying to breathe life

back into a historic
country inn.

Oh, that smells
like [bleep].

(Gordon) The hotel's arrogant
owner, Robert Dean II...

(Robert) I've always thought
you should live with nice things

if you can afford them.

(Gordon) Treats the inn
like his personal castle...

And treats his loyal staff
with disdain.

Go on then,
you pompous [bleep].

Excuse me.

Don't talk to me
like that.

Well, what's
wrong with it?

(Gordon) Is this
hotel beyond my help?

I'm barely surviving.

Financially
and emotionally.

I mean, I'm gonna
lose everything.

[The skyhooks's Hotel Hell]

[Bell rings]

♪ ♪

♪ so much for the good times ♪

♪ so much for the fun ♪

♪ so much for vacation ♪

♪ I should have
brought my gun ♪

♪ hotel ♪

♪ Hotel Hell ♪

♪ if you think
the beer is rotten ♪

♪ you should see
the clientele ♪

♪ hotel ♪

♪ Hotel Hell ♪

Sync & corrections by Rafael UPD
www.addic7ed.com/

(Gordon) The historic Juniper
Hill Inn sits on a hilltop

above the quaint village
of Windsor, Vermont.

Built in 1902,
the country mansion

boasts 28
luxurious bedrooms,

and two grand dining rooms.

It is filled with
original works of art

and antiques.

All museum quality.

(Gordon)
Antiques dealer Robert Dean II

and his boyfriend Ari Nikki
bought the business

six years ago.

I've always thought that you
should live with nice things,

if you can afford them.

That piece looks
good there, Robert.

I thought
you'd like it.

(Robert) The guests
that we don't want here

are people who don't
have a lot of money.

(Gordon)
The inn may look the part,

but despite Robert's dreams
of an elite country estate,

the hotel
is barely functioning.

Robert Dean has no hotel
or no restaurant experience.

The prices may be
a little bit high for locals.

$350?
Two night minimum.

So that's...

$700.
$700?

The lack of communication
is very frustrating.

Where are you?

And I know the customers
see that every day.

I need my key too.

'Cause at this point I can't even
get in my room. Okay.

(Gordon) With bookings
at an all-time low,

the hotel is in serious
financial trouble.

But that
doesn't stop Robert

from living
a millionaire's dream.

Robert believes this place
is his playground.

[Laughs]

And a playground
for his friends.

Gotta have a lot of clothes
made by your tailor.

[Laughter]

And he comps all their meals
and rooms,

but we
never get tips.

They're having
a hard time paying me,

because they give away
all of their money and food

to their friends.

Showing off, using this
as their private castle.

(Gordon)
With hardly any paying guests,

it's no wonder that this inn
is in the red.

Yes, we are losing money.

More or less,
like, $200,000 a year.

I think that the place
is gonna be closed,

and that's very sad.

Gordon is gonna
come into this place

and say this place
is [bleep].

(Gordon) If I don't
stop this business

from bleeding money,
it's doomed.

[Classical orchestration]

I'd love
to own an inn

in a setting like this.

You get it right,

you'd make
an absolute fortune.

Before I get
to Juniper Hill,

I want to find out
what the town's folk

think of the local inn.

[Bell on door ringing]

Hello.
How are you?

Very well, and yourself?
Yeah, rather.

I've been
driving all morning.

How's Juniper Hill Inn?

You're gonna love it.
It's beautiful.

And reputation?

It tends to be
a little on the high end

for our area.

Okay.

But I would love to have
a place to go to locally.

Do they not
invite locals up there?

I feel that
I'd be interrupting.

I feel like
I'd be intruding.

Oh, really?

(Gordon) What a shame.
Thank you so much.

Have a great day,
and welcome to Windsor.

Thank you very much indeed.
Take care, my darling.

Enjoy your visit.

Thank you.

(Gordon)
Here we are.

Juniper Hill Inn.

Now who in the hell
would bring an RV

all the way up here

and not stay
in that stunning hotel?

Look at it.

My God, that is beautiful.

Wow, no kidding.

Around to the front door.

I can't believe they
haven't cleared the snow

for guests to come in.

Wow.

[Door creaking]

[Doorbell rings]

[Door lock rattling]

You're kidding me.

It's locked.

That's not very welcoming.

[Sighs]

[Door creaking]

[Exhales]

[Luggage hitting stairs]

Why would you have
a big mansion

but guests can't arrive
through the front [bleep] door?

[bleep]

(Gordon)
Who wants to enter

through the back door?

Mr. Ramsay's here,
I need you to do room one

right away.

[Door creaking]

Well, at least
this door's open.

[Door unlocking] Finally.
Hello there.

How are you?
How are you, Mr. Ramsay?

Gordon, please.
Oh, Gordon.

I'm Robert Dean.
Robert Dean.

Uh, were
you over there?

(Gordon)
I was at the front door, yes.

Okay, this is
actually our entrance.

And in the winter,
because of snow...

(Gordon)
Really?

(Robert)
We have to keep that locked.

(Gordon)
Why?

'Cause otherwise
the snow load comes off

and kills people.

Kills people?
Yeah, it can.

Have you killed anyone so far?
[Laughs] No.

Where's all
this stuff from?

Um...

(Gordon) An aftermath
of an antiques fair.

(Robert)
Yeah.

(Gordon) This looks like it
could be a beautiful room.

But you can't tell
because it's stuffed

with so much clutter.

- That's the reception desk?
- (Robert) No.

- (Gordon) My God, so what is that?
- That is our bar right now.

- You are kidding me. This is the bar?
- Yes.

With what there?
Martinis.

Martinis.
Yeah.

God bless him.
[Laughs]

Made of pigs.
Pig Martini.

Well, we have three rescue
pot-bellied pigs.

You have
three pigs here?

Right.

What is that for?

[Laughs]

Were you born with
this in your mouth?

Yeah, don't I wish.

Honestly?
Actually, no.

- That was a gift from...
- A giant.

[Laughs] Yeah.

(Gordon) Robert obviously
loves to show off

all his expensive antiques,
but as a guest

I don't feel comfortable.

I feel like
I'm in a museum.

[Robert] This is
the main formal dining room.

This big chair here
is for what?

Uh, just kind of...

We're known as
a romantic destination.

[Scoffs] Just out of interest,
how do you...

Well, we would
move the table.

Oh, move it in
for me, please.

Yes.

Wow, so we
got a sofa...

On the table.

We thought it was
kind of nice to have,

like, a
cozy bank-ette.

Ugh.

Well, three U.S. presidents
have dined here.

(Gordon) Oh, really? Which ones?

Uh, Teddy Roosevelt,
Calvin Coolidge...

Teddy Roosevelt
dined in here? Wow.

I wanted to try to give him
a little bit of a sense

of the history
at Juniper Hill.

Wow, okay. So that's
the dining room.

Well, we have
two dining rooms.

Oh, my God.

You must be busy
with two dining rooms.

Well, I wish
we were busy.

Bloody hell.

We have spurts
of being incredibly busy...

Right.

Uh, where we lack
is all the other times.

Really?

Yeah.

(Gordon) This place looks
like a millionaire's mansion,

not a struggling business.

I've got to scratch
beneath the surface.

This place,
per week.

It's turning
how much?

We're lucky
if we're doing,

you know,
15,000 a month.

What does it cost
to keep the place open?

30.

Really?
Yeah.

So you're losing
$200,000 a year.

It's been a nightmare.

We maintained
our room rates,

thinking that the economy
wouldn't be this long haul.

But we've all experienced
those kinds of difficulties.

Yeah.
Myself included.

But you navigate your way
out of that situation.

Unfortunately my partner
lost his job.

We expected him
to have his job

for a little longer.

He must have
gained a substantial

payoff or retirement?

It's all been
put into this.

- How much?
- Over $1 million.

$1 million.
Into this already?

Yes.

And does he have
an actual role in the business?

He tries to maintain
the accounting

and he helps
just about with everything.

We're in trouble.

(Gordon)
Trouble?

You'd never guess
from the look of this place.

It's more like Buckingham Palace
than skid row.

Do you know what?
Um, Robert, honestly.

I'd like to go
straight to my room

if you don't mind,
please.

Okay, all right.

Wow, this
place goes on.

(Robert)
It does.

It's the largest colonial
revival mansion in New England.

And more paintings?

(Robert) And you're in
the Maxwell Evarts suite.

Which is
the original, uh...

Okay.

Wow, beautiful room.

(Robert)
And, uh...

Uh...

[Inhales]

I mean,
this is, uh...

[Inhales]

This is a beautiful room,
but what is that smell?

I mean, seriously.

It's...

It does smell.

[Inhales]

Yeah, that
smells like [bleep].

I mean,
that is horrific.

Oh, my God.
It smells like sewage.

(Gordon) Coming up,
Robert's staff turn on him.

I'm supposed to tell you
the truth, right?

The truth is
all I want to know.

I'm telling you exactly
how I feel.

And how the people
that I work with feel.

The entire staff
is ready to walk out.

You can talk to him,
he's your [bleep] chef!

I'm beyond angry.
I'm beyond pissed off.

(Gordon)
And I have to step in.

How dare you?

You still
haven't got it!

Get your head out
of your [bleep]!

And start getting
a little [bleep] real!

Excuse me.

Go on then,
you pompous [bleep]!

(Gordon) I'm at Vermont's
Juniper Hill Inn.

And I've just met its owner,
Robert Dean II,

who's filled his hotel
with expensive art

and antiques.

Were you born
with this in your mouth?

(Gordon)
But he can't fill his rooms,

and his business
is struggling.

You're losing
over $200,000 a year?

It's been
a nightmare.

(Gordon)
And no wonder.

Because although the room
he put me in looks nice...

Beautiful room.

(Gordon)
It has one major drawback.

What is that smell?

(Gordon)
It smells like raw sewage.

We had a plumbing issue,
and...

It's like someone [bleep]
under the bed and...

Um...

And how much?

This room goes
for $350 a night.

$350 dollars a night for a room
that smells like [bleep]?

Well...

You're kidding me.

We haven't
rented it, though.

Bloody hell.

It's been out of use
for, um, four months.

Four months?
Yeah.

- Oh, come on.
- It has been.

This is crazy.
It is crazy.

It doesn't
make sense.

I've gotta get out of here.
It stinks like [bleep].

Is there another room?
Yes, I have room two.

Bloody hell.
I didn't realize.

$350 to be
caked in [bleep].

Wow.

(Gordon) It's gorgeous, and this
one doesn't smell like crap.

I'm gonna quickly unpack,
and then I would like

to have a quick
bite of lunch.

Okay.
Yeah?

I'll notify
the chef.

What time does the restaurant
close for lunch?

Well, we actually don't
serve lunch normally.

But we're happy
to prepare you something.

Is that a joke?

We serve breakfast
and dinner.

No, no,
stop, stop, stop.

You don't
actually serve lunch?

No.

The restaurant's
closed for lunch?

Yes, if someone requests lunch
we'll make lunch for them, but...

Could you, uh,
prepare lunch for me?

Uh, yes.
I'll tell the chef.

Please.

Okay.

Uh, thank you.
Yes.

Not open for lunch.

- Gordon is gonna want lunch.
- Huh?

Gordon wants lunch.

What am I supposed to do
with that information?

[Birds chirping]

[Inhales]

(Gordon) That is a welcome
breath of fresh air.

On the back
of that disgusting smell

of crap in that room,
I can't believe it.

And the rooms are gorgeous.

And yet, how could you
have a room that...

Has been smelling
for months that bad,

and then he
sticks me in it.

What a muppet.

(Gordon) Despite the hideous
smell in that first guest room,

I've still worked up
quite an appetite.

Hello.

Hi, how are you?

Barbara.

Barbara.
How glamorous are you?

How nice to see you.
Likewise.

I have a mad crush on Gordon.
As he knows, I'm a cougar.

[Laughs]

How old are you now?

I'm old.
You're not old.

Last week
I turned 70.

You're kidding me.

You look $1 million.

You have
made my year.

70?

[Giggles]

Watch out, Joan Collins,
I'm telling you now.

[Giggles]
Bloody hell.

[Laughs]

Barbara, what's wrong
with this place?

Well...

In a nutshell.

Don't get any people.
Mm-hmm.

It's like pulling teeth
to get my paycheck.

You don't get paid?

It takes forever
to get my paycheck.

And when I do,
usually something's left out.

Hold on a minute,
you don't get paid.

And when you do...

Not on time.

We're supposed to get paid
every two weeks.

So what do you earn
in a fortnight?

I made $6,000 this year.

$6,000 a year?

That's ridiculous.

You know, you gotta
have the money flowing.

(Barbara) And it's almost
come to a standstill at this point.

My last paycheck was $48.

(Gordon)
Unbelievable.

Robert's obviously
got enough money

to fill the guest rooms
with fine art

and antique furniture.

But he doesn't
pay his staff.

And I'm starving.

What would
you recommend?

The crab cakes
with a little salad.

- So this is the dinner menu.
- Okay.

'Cause we're
not open for lunch.

Right.

The lamb sounds
great as well.

You want the lamb?
Yeah.

All right.

Darling, is this
a pre-fixed menu?

Yeah.

'Cause there's
no prices on here.

(Gordon) What sort of restaurant
doesn't have prices on the menu?

It's like a club
for millionaires where

if you have to ask,
you can't afford it.

I've got a supplement of $15
from the lamb.

An up-charge
for the lamb.

Is Robert nearby?

How much is it
for three courses?

$59.

$59?
Yes.

So if we
add the lamb...

It would be...

$74.

(Barbara) People are horrified
at the price of the food.

This is why a lot of people
think that Juniper Hill

is snobbish.

When we typically
take a reservation

we will tell people
it's a three-course meal.

But that's
for the residents.

I'm talking about
a local coming in here.

We're reservation-only though,
so nobody walks in.

We don't have walk-in.
What?

How can you expect
to appeal to the locals?

Um...

We haven't identified
the appropriate people

to come here, or we...

Hold on a minute.

What do you mean,
"appropriate people?"

People who can afford
$59 for three courses.

(Gordon) "Appropriate
people?" What a snob.

Where does he think he is?
The Ritz?

And where's your table?
Which one's your table?

Uh...

Well, most of the time
I eat in our RV.

Our motor coach.

Say that again?

Uh, we have a motor coach
to the side.

[bleep].

And where'd it come from?
Is it yours? Do you rent it?

Yeah, it's ours.

I mean, we owe on it,
but we bought it.

- You bought it?
- Yeah.

How much was that?

Over $100,000.

$100,000?

You're three years away
from 50.

You should not be living
in an RV.

(Robert)
We don't live in an RV.

Um, it is a motor coach,
which is the higher-end version

of an RV.

It is that psychological break
for us,

and it gives me a place
to relax and kind of unwind.

I actually love it.

I could live there
the rest of my life,

to be honest with you.
It's quiet, it's clean.

I suppose if this place
doesn't get fixed,

then you might be in there
full-time, yeah.

(Gordon)
I've just sat down for lunch

at the Juniper Hill Inn.

And already I've found out
the staff aren't paid on time.

It's like pulling teeth
to get my paycheck.

(Gordon) And the owners
live in a camper outside.

How much was that?

Over $100,000.

(Gordon)
This place is baffling.

I hope the food
makes more sense.

Excellent.

Wow.

Where are
the crab cakes?

Oh, that's them there,
underneath there.

Are they
mini crab cakes?

Are we, uh...

(Robert) The chef has decided
that those are the size

that he needs
to serve.

Mm-hmm.

I mean,
that tastes dreadful.

That thing tastes
sort of washy and soapy and...

$20 for that?

(Gordon) He's as cheap
with his crab cakes

- as he is with his staff.
- Wow.

(Gordon)
Now for the lamb.

With Robert's ridiculous
$15 extra charge.

(Robert) It's, um, rack of lamb
encrusted in macadamia nuts.

Uh, fresh herbs and
a little bit of Dijon mustard.

It's served with
a honey-vinegar reduction.

(Gordon) It's not
even cooked properly.

Rested and...

Take that off.

I always get nervous
when I see white fat like that.

On the side
of the chop.

(Robert)
Is it to your liking?

I mean...

Pretty raw
in the center.

(Barbara) Do you like
the flavor of it, though?

The "honeygar"?

No, way too sweet.

Mm-hmm.

I... I'm not satisfied
with the quality of the food

that's coming out
of the kitchen.

(Robert) I believe
our chef has a learning curve

to be where
he needs to be.

Thank you.
Mm-hmm.

- We just lost our other chef.
- Right.

Why did the chef leave?

I'm supposed to tell
you the truth, right?

The truth is all
I want to know.

Why did
the chef leave?

Well, her paycheck.

Mm.

She put everything
on her charge cards,

and she just figured
she wasn't paid back

for what she...

The chef bought produce
on her credit card?

She did...
She did everything.

She was the
best chef ever.

Barbara,
that's dreadful.

I'm starving.

Um, the peanut butter
chocolate decadence.

Uh, I could do with some of that
pick me up, please.

Thank you.

[bleep].

A chef that left because
she had to buy produce

on her own credit card.

(Gordon) I mean, this guy's
priorities are upside down.

A bit like this inn.

Okay, are you ready?

This, he said he doesn't
care for the sweetness.

There's fat around it.

He didn't care for the flavor
of the honeygar.

Wow.

Thank you
very much.

Um, did you
cut it in half?

- 'Cause it looks like someone's taken...
- I did.

And where's
the other half gone?

Uh, it goes to another
person who orders it.

Well, then I want
my other half.

(Gordon)
$74.

This place is insane.

Listen...

Half my dessert's missing.

If you think I'm spending
$74 for dessert

that is half-cocked...

Mm.

It's actually
quite nice.

There is hope.

(Robert)
I'm sorry.

I'm going to say that
that is not a dessert

that he made.

- (Gordon) Barbara made it?
- Nope.

Somebody else
makes dessert?

It's ordered.
Like, store-bought?

Like through one
of our purveyors.

What?

Where's the chef?

He's in the kitchen.

- Can you get him out please?
- Yes.

What?

How you doing, chef?

Giulian, in my opinion,
is not living up

to his potential.

As a chef,
he will try to cut corners.

(Robert) And I think Gordon
needs to know these things.

I've just spent $74
for three plates

of absolutely dire,
dated [bleep] food.

Crab cakes.

Yes, sir.

You can't put two
little half [bleep] sized

[bleep] Crab cakes
that came from a can.

There's bigger
[bleep] cakes, chef,

at a [bleep]
canopy party.

My lamb was cold
in the middle.

The fat was white.

It was more like
a mouthful of sugar.

The best-tasting
dish for me

was the [bleep]
chocolate peanut thing

that I got served
half a portion

that's not even made
[bleep] in-house!

What is this?
There's no synergy here.

There is honestly a lack
of communication often.

Sometimes when I'm in the middle
of doing breakfast service

for the ten people
that we randomly get,

I get five texts from him
asking me a question.

(Gordon) So why are
you texting him?

I'd like you
to show me those texts.

If you have a question,
you should maybe leave the RV

and come out
and talk to us.

Show me
those texts.

(Gordon) Are you nitpicking?
Are you trying to control him?

No, I'm trying
to make sure...

I'm...

I haven't been sleeping very well
to be honest with you.

And, uh, I've had...
I've been beaten down.

I'll take responsibility
for everything that happens

in the kitchen.

You don't own the place!
You own it.

Yet he's acting
more responsible.

What do you earn a week,
if you don't mind me asking?

$1,000?

Before taxes, $400.

[bleep].

$400 a week to be the head chef
in a luxury hotel?

That's insane.

I mean, you're
barely surviving.

I'm... I don't know that
I'm even barely surviving.

If you're not happy
with your work environment,

you should leave.

Are you taking
the [bleep],

or is this just
an abuse for you?

What are you doing
to these people?

These are
their livelihoods.

This is your
responsibility.

Rob's world.

And you're in an RV
at 100 grand.

Everybody is disgusted
that you live in that thing.

They really are.

Because it costs
so much money,

and they can't get
their paycheck on time.

Well, that is not the...
That is not the case.

That is part
of the issue.

We are surrounded by wealth
and reminded of poverty

at the same time
because of that RV.

Well...

(Giulian) It's a symbol.
To me, that RV is a symbol.

And it's a symbol that
you're separating yourself

from everybody else.

I'd be very careful about
coming down on me too hard.

I'm telling you exactly
how I feel

and how the people
that I work with feel.

Let me tell you
how I feel.

When you're in your
[bleep] kitchen all day long

and you're on
the [bleep] Internet

instead of actually
trying to perfect a menu

and get a menu.

How long did I ask for you
to make a menu of your own?

If I'm on the computer,
usually I'm trying

to research menus,
research ingredients.

(Robert) Oh, please,
give me a break.

I've given you
plenty of breaks.

I work very long days.
Yeah.

And I haven't been paid
in three weeks.

There's only been one paycheck
that I got on time.

Almost the entire staff
is ready to walk out

because they are tired
of not getting paid.

(Gordon)
Anything to say?

No.

We... we do things...
Oh, please.

[bleep].

(Gordon) It's my first day at
Vermont's Juniper Hill Inn,

and the battle between
the chef and the owner...

I'd be very careful about
coming down on me too hard.

(Gordon) Has turned what should
be a charming country inn

into a war zone.

I'm telling you exactly
how I feel.

I work very long days.
Yeah.

And I haven't been paid
in three weeks.

There's only been one paycheck
that I got on time.

Almost the entire staff
is ready to walk out

because they are tired
of not being paid.

(Gordon)
Anything to say?

No.

(Giulian) We're tired,
and half the team is broke.

I'm beyond angry.

I'm beyond pissed off.

(Robert) Well, I just got
a new [bleep] ripped to me.

Gordon says that I live
in a fantasy world

and that I live in
a million-dollar RV

while our employees
can't pay their bills

and all of this
kind of stuff.

'Cause we don't
pay them on time.

(Robert) And they said
that everything is all about me.

(Gordon) I can't believe
what a mess this place is.

I've got to get off
this hill for a bit.

There's someone
I need to see.

Hello?

Is that Lida?

It's Gordon Ramsay.

I've got some questions
about Robert and Juniper Hill.

Would you mind if I pop over
for five minutes please?

Great.
I'll see you then.

Thanks, Lida.

(Gordon) I think the old chef
that quit will be able to give me

some insight into what's wrong
with Juniper Hill.

[Knock on door]

Hello.
Lida, how are you?

How are you?
Good to see you.

Good to see you,
come on in.

Give me a little insight
to what it was like

actually working there.

I have to say it was
a very interesting five years.

Uh, things were going
very, very well,

and then all of a sudden,
two years into it,

they stopped
answering the phone.

Hmm.

Robert, I think thought
he was too important

to answer the phone,
or he was too busy

doing other things.

So preoccupied
and distracted?

Very, very preoccupied
and distracted

and not focused at all
on maintaining

- his own business.
- Wow.

I was getting cut out
of a living

when they did
all this stuff.

I used to earn $40,000,
$50,000 in one restaurant,

and now I'm down
to earning $15,000.

Were you
paid on time?

Um, not very often.

Wow.

Did you ever use
your own money

to buy things?

All the time.
God.

And then I would have to
demand to be paid back.

Or we weren't
gonna open for dinner.

That's insane.

Barbara's been
shorted checks a lot.

She's barely
earning $100 a week.

Yeah, and
he won't pay her.

And then if he
had a private party

with all of his friends,
he didn't tip them.

You're kidding me.

No.

That's just disgusting.

I mean, that's
where I draw the...

You can't do that.

No.

You just can't
treat people like that.

No.

He's a confirmed snob, and
he thinks he's above the town.

Yeah.

And he thinks
he's untouchable.

I'm here to make
this place work.

Yeah.

And the first thing I'm gonna do
is burst his bubble.

I'd like to be
a fly on that wall.

[Laughs]

Would you come back?

And walk through the doors
to have a look at it

at the end of the week
and just...

Come back for dinner?

No.
No.

Just won't go?

No, I'm not even
interested in getting...

I just fear getting in one more
battle with Ari or Robert...

What a shame
after five years.

Yeah.

Do you think I've got
a chance of saving it?

The problem he has now
is nobody will work there.

You know, I'm there
to get this place turned around.

Uh-huh.

Those staff deserve
a better future.

They do.

You know, I feel
terrible for them.

Um, listen,
thank you.

You're very welcome.

I appreciate your time.

Enjoyed it.

Thanks, Lida, likewise.
Nice to meet you.

Good to see you too.
Bye-bye. Bye-bye.

(Gordon)
How sad is that?

After five years
of her life dedicated

to the Juniper Hill.

You know,
she won't even step foot...

In the door.

She doesn't want
to even see them.

(Gordon) The old chef left
because she couldn't stand it.

And the current chef looks like
he's ready to walk too.

I wonder if everyone here
is feeling the same frustration?

What's wrong
with the place?

What's wrong
with the place?

We're lacking, uh,
paychecks on time.

Paychecks?

You don't get paid
on time either?

No.

Basic supplies.

We don't even have...
I mean...

First name is?

I'm Ryan-Keith.

Ryan-Keith.
What do you do?

I'm the estate
manager here.

I do all the maintenance
on the house.

I've done everything
here though,

that's why he likes me
to spread out my talents

to try and help anybody
wherever they need help.

How's morale?

Not good.
[Chuckles]

I personally haven't been paid
since the 6th of january.

Here it is
the 1st of february.

That's nearly
a month.

You pay the employees
before paying your bills

when they've
done the work.

That's their livelihood.

I'm amazed you're still here
working as hard as you are.

Because staff never need
to be treated like this,

let me tell you.

It's always as if
what you're saying to him

doesn't get through
because he sees you

as not an equal.

He treats me
like that.

And that really bothers me,
because I feel like

I've contributed
a lot.

It's actually
pretty degrading.

This is insane.

(Gordon)
Coming up...

Oh, my God.

(Gordon) I uncover the shocking
extent of Robert's reckless spending.

(Gordon) Thousands
of dollars worth.

Hundreds of thousands
of dollars.

(Gordon) Robert's dreadful
communication skills cause a meltdown.

I said where
does this chicken...?

So ask him again!

(Gordon)
Tempers flare...

Excuse me!

I am the boss.

(Gordon) And Robert
reveals his true colors.

How dare you?

(Gordon) I'm shocked
with what I'm finding

at the Juniper Hill Inn.

Owner Robert wants
to kill his chef.

How long did I ask for you
to make a menu of your own?

(Gordon) And the rest of
the staff want to kill Robert.

- How's morale?
- Not good.

(Gordon) Estate manager Ryan has
told me about some of the problems.

But now he wants
to show me.

If you want to see the root
of the problem,

let's go to
the basement.

To the basement?
Yes, please.

[bleep]
What's in there?

Everything.

Oh, really?

The majority of it
is personal items.

Even the shelves
are all lined.

Bloody hell.

Look at this place.

Oh, my God.

Look at
this stuff.

Stereos, wine racks,
quilts, chairs, tables.

Copper pans.

More chairs over there.

Look at these.

Robert prides himself
in having to have

the very best
of everything.

[bleep] There's enough in here
to open three restaurants.

Is all this stuff
still brand-new?

Most of it
is brand-new.

Littered with
thousands of dollars.

(Gordon) Robert's got so much stuff,
he could furnish a dozen houses,

but he doesn't
pay his staff.

It's crazy.

Where are we going?
Brace yourself.

We're going up
to the office.

- Oh, no, come on.
- Please come in.

This is the office?
This is the office.

You are kidding me?
Not at all.

I wanted you to see.
[bleep]

It scares me
half to death.

Oh, my God.

I mean,
this is insane.

(Gordon) It would
only take a day or two

to sort out
this hoarder's heaven.

But Robert's
left it in chaos.

No wonder he spends all day
hiding in his RV.

This guy has
lost the plot.

This is disturbing.

Please tell me
there's no more.

(Ryan-Keith)
Yes, there's more.

This is where
the pigs are kept.

[Pigs grunting]

(Gordon)
At least they look happy.

Okay.

(Gordon) Pigs who live
a life of luxury

while everyone
around them suffers.

Sounds strangely familiar.

Bloody hell.

[Chuckles]

So the owners live out,
the pigs live in.

[Pigs grunting]

There's more.

So check out
the storage units.

Storage units?

You are kidding me.
No.

(Gordon)
Oh, my God.

This one's all personal items,
look at this.

Oh, [bleep].

I mean,
I swear to God.

It's like a special
edition of hoarders.

I mean,
honestly.

I'm in shock,
you know that?

And this one?

All of this entire storage unit
is full of chairs.

Look at that.
Oh, my God.

(Gordon)
Look at this stuff.

Honestly.

I mean, it must be packed
with thousands of dollars worth.

Hundreds of thousands
of dollars.

How much stuff
does one need?

Bloody hell.

(Gordon) I can't believe how
much stuff Robert has bought.

He must have
spent a fortune.

I've gotta meet
Robert's partner Ari

and find out why
he's financing all this.

Welcome, welcome,
my name's Ari.

A pleasure.
Yes.

Please.

Um, my God.

So how much
money have you

put into this
business personally?

More or less
over $1 million.

$1 million?

- How much have you seen back?
- Nothing.

It was all
my severance packages,

my income from
when I was working,

and then
my retirement plans.

Robert's savings
are in artwork

and antiques.

I am supporting this inn

with my savings.

(Gordon) Clearly this
is a beautiful place.

But putting your
entire life savings

into a sinking ship
is insane.

And with Robert at the helm
treating his staff so poorly,

I don't see things
getting any better.

Robert is in
a fantasy world.

And I've been
struggling all day

to get
through to him.

This place,
it's a dreamland.

A playground for
your boyfriend Robert.

Your biggest problem
is not Juniper Hill.

Your biggest problem
is [bleep] Robert.

[Thunder rumbling]

(Gordon) I'm at Vermont's
Juniper Hill Inn,

and I've just had
a difficult conversation

with Robert's partner, Ari.

Who seems strangely unconcerned

about how bad things
really are here.

How much money have you put
into this business personally?

More or less
over $1 million.

$1 million?

And how much
have you seen back?

Nothing.

(Gordon) But I'm trying to make him
see who's to blame for the problems.

Your biggest problem
is [bleep] Robert.

(Gordon)
Dinnertime is approaching.

Word has spread about me
being at the inn,

and the place
is bustling.

Good to
see you!

Hello there.
Hi, hey.

Nice to see you.

(Gordon) I'm learning a lot
about why the inn is struggling

by watching Robert and Ari
deal with the new influx

of guests.

Anyone with
any restaurant experience

would stagger
the seating of guests.

But it's as if they're
just welcoming people

to a dinner party
at a private house.

Hello there,
how are you?

(Gordon) Robert and Ari
seat everyone at once.

There at the corner.

You may pretend
you're back in 1902,

it's meant to be
a relaxed evening.

Order in.

(Gordon) And that's a recipe
for disaster for chef Giulian

and the wait staff.

Chef, I'm making
a change on 21.

(Giulian)
Write it down, don't tell me.

Just write it down.

(Barbara)
Here's an order.

(Giulian) Are you guys kidding
me with all these orders?

Who sat everybody
at once like this?

We don't know
about pacing?

[Laughs]

Who's writing
the tickets?

Do you mean table four,
table five?

Some of them have names on them,
some of them do not.

Who wrote that ticket? There's not even
a table number on there.

Table four.

They just got
their lobster.

(Ryan-Keith) Where's table 23?
They've got...

I need one person
at a time!

I need less talking
in the kitchen please.

Table 23 has
gotten no food.

(Giulian) Every time I've tried
to put something up in the window,

eight people
ask me for something.

(Gordon) With Giulian having been
slammed by the owners' dreadful seating,

Ari isn't helping
the strained atmosphere

with an awkward art lesson.

(Ari)
This is from 1800.

And it was painted
for an opera house.

'Cause you know
what it is.

(Female guest)
What is it?

(Ari)
Come on.

Everybody has to know
what that is.

It's Hannibal
going across the alps

with the white elephants.

Everybody should
know that.

[Laughs]

(Gordon) On the other
side of the house,

Robert's also busy
giving a lecture.

This is one of the original
signs to the house.

There's a lot
of history here.

Um, Teddy Roosevelt
actually was best friends

with the man,
or very good friends

with the man who
actually built the house,

Maxwell Evarts.

(Gordon) Do you always
get this backed up?

I mean...

Yes.
Yeah?

When I have...

Poor seating.

Robert has groups
of his friends come in

and is seating them
at once.

So you're waiting
for your starters then.

Yes.
Okay.

Yup.

Well, let me check
on those for you.

Okay, thank you.

Okay, yeah.

Robert.
Yes.

This ticket system is bollocks,
you know that?

Hand-written tickets,
no time on there,

no proper dates,
no coordination.

Who trains the front
of house team?

Who's in charge
of the restaurant?

Who is that?

I would be the host
and then...

You'd be the host.

Yes, the chef
takes over the kitchen.

(Gordon) This place is such a mess.

Clearly Robert has no idea
how to run a hotel.

- Yeah, well, I've had better days.
- So, me too.

Yeah, go on,
what's the matter?

I'm trying to straighten out
the [bleep] drinks,

'cause we lost
30-something drinks.

Oh, my God.

Robert,
we lost 30 drinks.

At least.

I often find drinks
not written down,

or just a lack
of follow-through.

And it's a big problem
when we're trying to make money.

(Gordon) There's no
communication between the bar

and the dining room.

So people get served drinks,
but no one remembers

to charge for them.

But we're losing
big money there.

No kidding.
And they're losing their checks,

and I'm going crazy
trying to figure out a system.

(Gordon) They have hardly any
guests, and don't charge the ones

they do have.

No wonder this place
is in the red.

How does
that happen?

They're supposed
to write the drinks down

and then apply them
to a table and a room.

And then they go
into the computer.

(Gordon) The ticket
system is bogus.

And as I feared,
seating everyone at once

is already causing problems
for the staff and the guests.

It's not very warm.

(Gordon) With guests now suffering,
and the kitchen falling apart

from Robert's
ill-managed seating...

Come on!

(Gordon)
I have to step in.

Just... just stop there.

You have to be
[bleep] kidding me.

This goose liver
is burnt to a cinder.

Stop.

Giulian.
Yes, sir.

Come around, buddy.

I know we're in the [bleep]
and we're busy.

Food's dying
in the window.

A foie gras salad.

I mean, honestly?

It's like a piece
of [bleep] beef jerky.

Where's Ari?
Get me Ari, urgently.

I mean, honestly.
Come on, guys.

Hello.

(Gordon)
I stopped that.

I've just
said enough.

What is that?

Foie gras.
That's foie gras.

That is foie gras.

This is not
funny, guys.

No, that is
not funny.

(Gordon) I mean,
I know we're in the [bleep].

But does anyone have
any standards here?

(Giulian)
Yes.

Well, can
I see them?

Can I see something
to hold on to?

'Cause right now,
I just want to get out of here.

(Giulian) I can only be
as good as I am with the tools

that I have.

I'm embarrassed.

And I know that
I can do better.

I know the staff
can do better.

First off, no more [bleep] tickets
in the kitchen.

Give him ten minutes
to catch up, okay?

(Sara)
All right.

And Robert, is it possible
for first time,

put the phone away,
get your jacket off,

and [bleep] dig deep
a little bit, yeah?

Please?

Yeah?

Somebody?

I'm concerned that food
is in the window

and it's
just dying.

Entrees on table six
are in the window.

Entrees, send them.
They should be sent here.

How am I supposed to do
everything back here?

Are you...
Are you with me?

I'm with you.

- Are you an owner?
- I'm with you.

Are you
an entrepreneur?

I keep trying to,
you know...

You can talk to him,
he's your [bleep] chef!

Well, when I try
to communicate,

he says, "yeah, yeah,
yeah, no, no, no!"

I can't do it!"

(Gordon)
No, he doesn't!

Find your [bleep]
and tell him

you need
to talk to him!

I found my [bleep].
Do I want him to walk out?

He's not gonna walk out
if you communicate with him.

Talk to him then!

Well, I have!
I've been trying to!

When he finishes it,
send the [bleep] food!

There's always
a third dish not ready

or a fourth
dish not ready.

Well, it must be one
or two minutes behind,

but unless
you [bleep] ask,

how's he supposed
to [bleep] know?

I have
been asking.

I said, "where is
this chicken up here?"

So ask him again!

(Gordon) It's
the middle of dinner service

at Juniper Hill Inn,
and chef Giulian

is drowning under
a flood of orders.

How am I supposed to do
everything back here?

(Gordon) Owner Robert has finally
decided to get his hands dirty

to try and help.

But he's utterly incapable
of communicating with his chef.

When he finishes it...

Send the
[bleep] food!

There's always
a third dish not ready

or a fourth dish
not ready.

Well, it must be one
or two minutes behind,

but unless you [bleep] ask,
how are you supposed

to [bleep] know?

Where's the
soup go, Giulian?

Table 23.
Okay.

I just told you
one minute ago.

I need foie gras.

I know, I have it
right behind me.

All right, well,
you see... how? Okay.

(Gordon)
Giulian!

Yes?

(Gordon) That's what
you call communication!

It's better
communication, yes.

That's what you call
communication, Robert.

There's a difference
between interrupting

and no communication.

And when you [bleep]
put those entrees up there,

you make sure
they go.

You've got to start stepping up
and [bleep] dictating

a little bit.

'Cause this
is just madness.

I agree.

[bleep].

It was [bleep]-ups from
start to finish.

And it was
a cluster[bleep].

And Gordon saw that.

(Gordon)
Dreadful.

With an owner and chef
so incapable of communicating

with each other,

it's no surprise
the diners are unhappy.

And they're not
the only ones.

While Robert and Ari
are living the dream,

the staff are living
a nightmare.

Hopefully, by gathering
everyone in one room...

Okay.

(Gordon) I can get to
the root of the problem.

I've never seen a hotel,
an inn,

in such disarray.

There needs to be structure
and there isn't structure.

It's just,
like, a scramble.

It's a mess.

(Ryan-Keith) There was
no order in the kitchen.

Nobody took responsibility
for any one thing.

No one has been
taught any standards

in any department.

(Sara) Really, it's like
I'm racing from thing to thing.

Nobody knows what
the other one's doing.

There's nobody here
that is in control,

willing to take charge.

(Giulian) I did 40 [bleep]
Dinners by myself tonight.

I could help you
and you never asked.

(Ryan-Keith) I can
cook the rack of lamb.

(Ari)
Excuse me.

Bragging about
making one plate...

Excuse me!
Is nothing to brag about.

- Excuse me.
- Excuse me.

I am the boss.

(Gordon) You can't
call yourself the boss

if you don't
[bleep] pay them!

I mean, honestly.

Do you think
that's normal, Ari?

Do you think
that's the way

to look after
your team?

Every pay period,
there is a problem

with the checks.

Every pay period
there's a problem

with the checks.

I don't know
what the problem is.

But I know it's the
same two people doing it.

(Gordon) And do you get
to know about it first?

Or do you have to go
asking for your salary?

I always ask for it.

(Robert) That's absolutely wrong,
and the reason is...

He's lying.
No, no, no.

He's not lying.

I would rather have them wait
than write a check

that's going to bounce,
because I don't...

What?

How about telling him
it's not going to be ready?

Rather than having to ask,
like some skivvy.

Cap in hand.
"Please, sir, may I get paid?"

Anybody else
have to wait?

(Sara) Yes. How long?

Five days more,
I have [indistinct].

Barbara?

I had to wait
five weeks.

You had to what?

I had to wait five weeks
before I got a paycheck.

Five weeks?

Mm-hmm.

Guys, you come in
and you work your ass off.

The least these
two guys can do

is pay your
[bleep] salary on time.

I don't have a secretary,
Gordon, I'm sorry.

I'm trying to communicate
with brides,

I'm trying
to send out things,

I have to have peaceful time
in order to do my work.

Are you always
this pathetic?

I am not pathetic.

Well, when are you
gonna stand up and start

showing some respect
for your team,

and start
growing a pair,

to sort of understand
the mess you're in.

I understand
the mess we're in.

(Gordon)
Right.

I'm fighting
for the team.

You dug the [bleep] hole.

Yes, we did.

(Gordon)
And put them in it!

So they're [bleep]!

They don't
have to work here.

Oh, my God.

I mean, you know,
the bottom line is...

How dare you?

No, they don't
have to work here.

How dare you?
How [bleep] dare you?

"They don't
have to work here?"

Oh, my God.

(Robert)
I... I... um... aah...

(Gordon) You disrespectful,
disgusting man.

"They don't
have to work here."

I don't think you realize
how [bleep] lucky you are.

Because if it wasn't
for one, two, three,

four, five,
six of them,

you'd be driving that RV
Miles away from here.

(Ryan-Keith) Robert definitely
needs a reality check.

It's life or death
right now.

And I don't think
he actually realizes

what kind of jeopardy
this place is in.

It's not all
about you, Robert.

Robert's world,
Robert's bubble,

Robert's dream.

You're not
the lord of the manor,

and you're not
the great Gatsby.

You're Robert.

Is it only me in here
that thinks...

Excuse me,
excuse me.

Go on then,
you pompous [bleep]!

Excuse me.

Don't talk to me
like that.

Well, what's wrong with it?
I wanna know.

Don't speak to me
like that.

(Gordon)
Well, I'm telling you.

Get your head out
of your [bleep]

And start getting
a little [bleep] real.

(Gordon) You still haven't got it!

That this place
is sinking.

Start paying
a little bit more attention

to the guys
on the ground,

understand how hard
it is out there,

forget your [bleep]
antique road show,

and start from the bottom,
running this business.

You're right,
there's no structure.

It's fragmented.

The team
needs a leader.

They need a structure.

They need a mentor.

They need some support.

And all they get
is nitpicked.

What kind of motivation
is that?

All I've heard
since I've been here

is that you're
just blaming people.

Well, I'm blaming you...

For not taking charge.

Get [bleep] real.

[bleep].

Sync & corrections by Rafael UPD
www.addic7ed.com/