All language subtitles for Cold.Call.S01E01.Episode.1.1080p.NF.WEB-DL.DDP.5.1.H.264-CHDWEB_track3_[eng]

[quiet music]

[insects chittering]

[dog barking]

[stair creaks]

[door handle clicks]

[door creaks]

[opening theme music playing]

-[June] I've got you now.
-Oh, you think so? [laughs]

Oh, I only needed one.

-Mine, mine, mine, mine.
-Right, I'd better go.

Over here.

[June] Let's see your cushion.
There you go.

-Can you get me the remote?
-Have you got everything?

-I think so, yeah.
-I'll see you later.

Have a good day.

-Bye then!
-[June] Bye!

[phone ringing]

[door buzzes]

Morning, morning.

Oh, I'm gonna get some fresh air.

Does it come in 20-packs then?

[chuckles] Good morning, Pat.

Come on, let's get your breakfast.

Oh, sorry about that.

Right. What were you saying?

Oh, no, nothing,
just about the tax credits stuff.

Hey, anything more about redundancies?

I think everything's fine.
Anyway, what's been happening?

Look, I know it's early, but...

will it be Nana or Gran?

-Come on, say something then, Mom.
-Congratulations.

Darren thinks he can find a new place.

I've just got to cut back
on some stuff, you know?

-Right.
-Oh, look.

I've got Darren and I've got you.

I am ready for this.

Yeah. It'll be okay.

-Yeah.
-We'll be fine.

-Can I keep this?
-Of course you can.

-[sobbing]
-Oh, Mom, come here!

Come on. Hey, what are you like?

-[laughs and sobs]
-Eh?

Oh...

[Sophie] What about her course?

[June] It's on pause for now.

Another Clarke heartbreaker in the world.

She can't bring a baby up
in that cupboard.

-She needs a two-bed at least.
-Magic money tree blooming?

Crazy idea.

But... what if we sold the house?
It'd give us a good bit in the bank.

-[sighs] And nowhere to live.
-No, we'd rent.

Ground floor flat, no stairs.

Them across the road sold theirs
and they got a really good price for it.

We could give half to Hana,

give her and the baby a good start.

What do you think?

[snoring]

Well, you've lost your vote now,
you rude cow.

[snoring continues]

[phone ringing]

These temps are 7.50 an hour
and that's all them upstairs care about.

Can't you just cut my hours?

I told them I needed you.

[Sophie] The television is gonna
die with me, but...

That's how it was done back then.

Oh, that's our June now.
I'll speak to you another time. Yeah. Bye!

You're back early. I can't remember
you being home before Quincy.

Are you all right?

Yeah. Yeah, I'm fine.

Tell that to your face then.

I'll go and put the kettle on.

[indistinct chatter on the TV]

[sighs]

-[loud pop]
-Whoo!

Right, dinner's on, house is sold.
I'm gonna finish up here,

then I'm gonna pack
the heaviest thing in the house.

Hey, Slimmer of the Week twice!
Cheeky git!

Ooh! Oh, I think the expensive stuff
tastes better.

-By heck!
-[June laughs]

-[phone ringing]
-Oh, it's all right. I'll get that.

Hello?

Hi, Irene from
Manchester Savings and Loans.

Can I speak to June, please?

Yeah, speaking. Is everything all right?

Before I get into that, June,
can you confirm your date of birth?

Third of May 1971.

Okay, under our new procedure,
I do the second step,

so can I confirm your mother's
maiden name is Richards?

Yes.

Final step, can you confirm
the name of your first pet?

-Snowy.
-That's you past security.

Okay, I need to transfer you to
the Fraud Department. Is that all right?

Fraud? Is something wrong--

-[hold music playing]
-Hello?

He-- Hello?

Hi, June. This is James.

We've noticed unusual activity
on your account.

Unusual? What do you mean, unusual?

-Can you log into online banking for me?
-[June] I haven't even got a computer.

You're not meant to sell the house,
then burn it down. You left the oven on.

-Turn it off.
-I have done.

Okay, so you recently paid
your solicitor for the house sale.

-Can you tell me how much that was for?
-[June] 3,000-ish. Why?

-[alarm beeps]
-I wanted to make sure you authorized it.

Did you pay D & T Wilkes Limited?
You paid them £6,000 today?

No! Who are they?

Unfortunately, I can't tell that
from my screen.

Okay, I don't want to alarm you,
but it looks like fraudulent activity.

If we act now,
you should be absolutely fine.

I'm gonna freeze your bank accounts, June.
This will stop any fraudulent activity.

I can reverse transactions
that have already gone out now,

then you can have access
to your accounts in six weeks.

Six weeks? I can't be doing
with no money for six weeks.

I know, June. I totally understand.

But unfortunately, that is our policy.

Hold on. Can I just pop you
on hold for one moment?

I'm just gonna speak to my boss.
All right?

[hold music playing]

[sighs loudly]

-[beep]
-All right, June, good news.

We have a solution that will mean
it won't be six weeks.

We really shouldn't do this,
but let's call it a favor.

We can move the money to a new account.

I can give you the details,
but you would need to do that right now.

Why can't you move it to another account?

I'm so sorry, June.
Again, it's the regulations.

Because it's fraud,

I need written permission from you
to authorize moving your money.

That can take up to four weeks
for authorization.

I know this isn't your fault,
but it just doesn't seem right.

I know this has come
as a bit of a shock to you, June,

but we need to act quickly.

If you move it to a new account now,

you've got access to your money again
in three days.

It's not ideal,
but it's better than six weeks.

-Yeah, yeah, I suppose so.
-My shift ends in ten minutes, June.

Can you do me this favor?
Can you help me out?

Can I give you those new account details?

Uh, yeah. Yeah, hang on.

...five-six-two.

That's fixed it, yeah?

As soon as you move the money.
I'll do the paperwork now.

Don't you worry.

I-- I'm really sorry for all this hassle.

-De nada.
-Sorry?

-It's nothing.
-Thank you, um... James, is it?

James. And it was my pleasure.

Right.

[beeps]

With that one,
you can see the importance of speed.

In, out, use the hot reads, close ASAP.

Transfer.

[woman] Sure. Her name was Richards.

Yeah, that's right.

Yeah, I went to Rutland Primary.

Snowy.

Yeah, I spoke to... [voice fades]

You're driving home from work.

Car pulls out in front of you.
Slams on the brakes.

"Crash for cash," it's called.

The whole insurance claim was fake.

They even had a fake

CT scan.

You'd--

You'd be impressed
if it wasn't happening to you.

-I'm sorry.
-[man] It's okay.

Let's just leave it there. Thanks, Ally.

Very brave.

We've got another new member here tonight.

-All right, June?
-Oh...

You want to tell us a bit about yourself?

Um... [clears throat]

Um...

I'm June.

Um, I'm a-- I was a care worker.

I'm just here to see
if anyone could help...

Can you tell us your story first?

Um...

They call it "push pay fraud."

You lot probably know all about that.

The guy who called me,
he knew everything about me.

He knew my mother's maiden name.

He knew where I lived.

He knew that I'd just sold my house.

How many times did you talk to this guy?

Twice, maybe three times.
We were just chatting.

-What?
-You don't know what it was like!

Oh, Mom! Oh.
What on earth were you thinking?

Because I authorized the payment,
the bank can't get it back,

and the police say it's too hard to track.

But I think they'll come good.

My mom, she's taken it quite well.

It wasn't her fault.

She knows that.

On the plus side,
we have got somewhere to live.

The council came through.

[woman] How much did they take?

Eighty-three thousand pounds.

They took £83,000.

See you next week.

Um, June.

-Oh, hi.
-June Clarke.

It's Des.

Des Grigsby. From Rutlands?

Oh, uh-- I didn't recognize you.

Last time I saw you, Pleasure Beach, '86.

-You don't remember.
-Uh, you know, I do, actually.

Did you win me a bear or something?

It was one of them cheap gold necklaces.

-Oh. Yeah.
-You gave it to your boyfriend.

Did I? Sorry.

-Well, I'll see you--
-Fancy a drink?

I mean, he sounded legit
and seven years back,

I wasn't even thinking pensions.

Anyway, 25 grand, bye-bye.

Oh, Des, I'm so sorry.

No, I'm sorry for you, June.

At least I didn't have a family
to support.

-Look, I don't wanna lay all this on you.
-No, no, please.

I just thought someone would
know something or do something,

advice, whatever, you know.

The support group... is good
for feelings and all that shit,

but, um...

I could really help you.

Des, I'm not being funny, but I remember

-what you were like back in the day.
-No, it's nothing dodgy.

Saying that, I do need
your bank and phone records.

What's all this?

[Des] The last seven years of my life.

Oh, again!

It's not kids, June.
These guys are professionals.

A call center set-up, sales targets.
They're getting into text spoofing now.

Contactless has been a boom time for them.

Hey!

Do you know this number?

No.

That's the first time they called.
That must have hooked your mom in.

Then, uh, yeah,
different number calls her back.

Your mom talks to them...
Oh, a couple of times.

Then yeah, yeah, final call.

That must be the one you took.

No, no, this is good.

We can trace the phone number
and the bank account your money went into.

Do you want to see where your money went?

[Des] So you paid eighty-three grand
into this account.

Now, your scammer can't leave it there.

The easiest way for him to make
your money disappear

is to put it offshore
into different accounts.

Then it comes back into the country
into a legit company,

a couple of ATM skims here, a couple
of conveyancing scams there,

then there are these devices...

Yeah, Des, hang on.

So, if this place is funded by fraud,

surely the police would have
shut it down by now?

No, no, no, it's like, um...

-Did you ever do pills, June?
-No.

Well, not since The Hacienda.

Yeah, but you remember the lads
round our way that punted 'em.

The McGinns and all that?
They were well dodgy.

They were all right.

The ones who got lifted were careless.

You can't park a Ferrari round our way
without people asking questions.

The ones that nobody caught,
they had day jobs.

You know, window cleaners
on two-grand a week.

Being normal makes you invisible.

Now, the police won't look into a guy
that owns a soft play area,

but they should.

[Des] Five-thousand
identity thefts in one year,

Panama banking, Polish cold-callers,

stolen NHS data,
and I'm the only one who sees a pattern.

Surf the paperwork
and one name always pops up.

He works in insurance
amongst other things.

And this guy called me?

No, no, he never touches the phones.
He's management.

Your caller was collecting for his boss.

Oh, he looks terrifying.

[Des] That's his mom and her carer.

[June] Is this what you do?

Sit outside people's house, spying on 'em?

I'm being serious, June.

How do you know this is the guy
that stole my money?

'Cause everything I've found
over the last seven years tells me

that your money got moved
to loads of places and ends up here.

There's no evidence of fraud
at any of his businesses

like that Lizzie's Factory.

Trust me, I've trawled through
enough of his bins to know.

In public, he's careful, but in private...

In there, maybe that's a different story.

What about the phone number?

It makes more sense that the guy
who rang me stole my money.

No, no,
fraud doesn't work like that, June.

The guy who called you
is not the guy who has your money.

I want to know who called me.

Fine.

But I'm telling you,
this guy stole your money.

Eighty-three grand.

And you don't even want to know his name?

Kirk Wiley.

[car engine starts]

Mom! [sobbing]

What-- What's happened?

Oh, darling! Come on.

[Sophie] He were in the pub
more than he were in our house.

He were a right tosser,
so I kicked him out.

And then a week later, I met your grandad.

-There's silver linings in this.
-Mom...

Right.

We're gonna be all right.
I'm gonna sort this.

Oh, darling, come here.

Come here, darling. Come here.

[sobbing]

[Hana vomiting and coughing]

[toilet flushes]

[sniffs]

Maybe it's just not the right time.

I'm still shy of 24 weeks,
so I've got choices.

You know?

-Come here.
-[sobbing]

-Mom!
-I know, I know.

I know.

[Des] I never promised you anything,
all right?

No, no, I said I'd do what I could.

I tell you what.
Go back to the police, see if they care.

-Morning.
-All right?

-[June] Where did you get that?
-The hospital were throwing it out.

[line ringing]

Hello, you have a fault on the line.
I'm trying to fix it.

Can you tell me your name, please?

Squeb?

Shoaib. Sorry.

No, no, it's this line.
It's not great, is it?

Yeah, can I, um, check your address?

All right. We'll get this fixed for you.

No, there's nothing to worry about.
All right, mate.

Cheers.

The first number that called you
doesn't accept incoming calls.

This is a beige box.

But it's green.

I know it's green, but that's what
they're called, beige boxes.

-This one's my own design.
-Oh, right.

It makes a number accept an incoming call.

Someone picks up,
I'm checking phone lines.

-I'm not hurting anyone.
-You're just breaking the law.

Look, we have an address for your caller.

You're welcome.

-[June] What are you gonna say?
-[Des] I'm the phone engineer.

-[Des] Are you coming?
-[June] No, I am not.

[sighs]

-What the hell's that?
-It's an autodialer. Old school.

Calls people, punts out pre-recorded
messages, timeshares, pensions.

Gets them to call a different number back.
It hooks them in.

The guy in there doesn't know
he's involved.

He's just an old guy. He's not all there.

Once you call that different number back,

there's someone waiting
for you to give up your details.

Then the fraudster calls you back
pretending to be whoever he needs to be.

If anyone tries to trace
that first number,

all they'll find is this old fella.

He told me a nice man pays all the bills,
so long as the box stays there.

So, who's the nice man?

Who do you think?

[Sophie] I called the care home
this afternoon. Looking for you.

[man speaking on TV]

Anyway, that Pauline,

she was saying that there's
these agencies you can go with.

They get you the work.

-You didn't have to sell the house.
-What?

I sold the house for Hana and the baby.

But see, look, I'll help.
I'll ring the agencies for you.

Oh, I'm sorry. I'm so sorry.

I didn't mean it. I'm so sorry.
It's all my fault.

Stop saying that!

June, where are you going?

-I'm going to meet a friend.
-June, I can fix this.

I can get us money.

How? You can barely get out of that chair!

I'm the one who's going
to have to fix this!

[door slams]

[birds singing]

[Des] You see this? The carer's gone.

[chuckles] Do you think
they'll be looking for a new one?

What?

[kids playing in the distance]

Mom! I'm home.

Mom...

I'm dead sorry
about what I said before, I--

I didn't mean it. I'm just--
I'm just not myself at the moment.

[sighs] It's just horrible, isn't it?

Mom?

Mom? Mom, Mom!

[ominous music playing]

[sobbing]

[Des] Your mom probably
didn't think they'd look.

But that's insurance.
It's all small-print shit.

She wasn't to know
that they don't pay out if... If...

In-- In those circumstances.

It's suicide, Des.

It's not hard to say.

[indistinct voices on TV]

[door unlocking]

Kirk Wiley's advertising for a new carer.

If there's the slightest chance
that I'm right, June,

wouldn't you want to know?

[doorbell rings]

I know what you're thinking.
George Clooney has let himself go.

I thought he'd be a bit taller an' all.

I'm Kirk. How are you doing?

-Sorry, I didn't mean anything.
-Don't be silly. Come on in.

-It's a lovely house.
-Thank you.

-Would you like a tour?
-Oh, yes, please.

How long have you been a carer, June?

Nearly 30 years, since I left school.

Thirty years, my ass!
Did you start when you were five?

There's a picture in the attic
that's not looking so good.

Ooh, I love that wallpaper.

Oh, thank you.
I can't take any credit myself.

-The wife's the one with the good taste.
-Mm-hmm.

We've got bathroom, bedroom,

bedroom, bedroom.

This is my mom's room.

This is a laundry room
and we've got a lift for her,

so she's fine getting up and down.

So she's got mobility problems?

A little bit.
I'll just see if she's awake.

Fast asleep. We'll come back later.

We've got two sitting rooms downstairs.

I prefer the one at the back.
It's a bit more comfy.

What are your hours like at the moment?

I've no problem working late
or staying over, if that's what you mean.

Do you want to meet my wife and daughter?

Guys, this is June.

-This is my wife Laura.
-Hi, June. Thanks for coming.

I'm sorry I'm not doing the interview.
Minor crisis here.

This is Lizzie.

-Oh, nice to meet you, love.
-Hi, June.

We're just going over stuff
while I do the "smug wanker

-with the big house" tour.
-Kirk! Oh, lucky you!

Oh, you've done a beautiful job
with the house.

-I like her. When can you start?
-Maybe tap the brake a wee bit.

-You two get back to your wedding plans.
-Congratulations. When's the big day?

Only two and a bit months away now.

We left it quite late
with the wedding planning, didn't we?

And on that note, I'll show you the pool.

-Well, lovely to meet you both.
-Nice to see you, June.

So what is your experience of dementia?

Oh, I've had lots of dementia patients.

What stage is she at?

Five going into six.

Oh... It's horrible seeing them
stuck in the past,

but when you know them,
you re-live it with them.

You hear them talking about
their mistakes over and over again

and you can't explain that
whatever it was, it's not their fault.

Do you know what I mean?

I haven't been around lately.

Work and this-- These charities.

Our last carer just up and left
in the middle of the night, you know?

Laura and Lizzie
are doing their best, but...

Well, you know all about it.

It... It hurts.

I'm really sorry
about what you're going through.

How much notice would you have to give?

[June] I don't even know
if I was any good.

And they might have found out
that I gave a false name.

-June Smith?
-Yeah, it's called cover, June.

And they're calling me
for references. Look, it's all fine.

Forget that.
What did you see in the house?

Well, there was this room, right?

Right. And?

I just got this feeling.

This bad feeling.

Like it was drawing me to it, you know?

What was it?

It was like a big sign

that said "Evil Fraudster's Lair."

Well, come on!

He gave me a tour of the house
and I saw nothing.

You saw what Kirk wanted you to see.

I told you. Credit cards in other names,

blank utility bills, RFID readers.

We're looking for evidence, June.
It's not hard.

I saw a family
that's going through a tough time.

You said Kirk was careful,
why would he leave stuff hanging about?

Look, I know you've caught guys before,
but I don't think

-this is a very good plan, Des.
-All right.

All right, here's the plan.

[clears throat]

My whole life is on here.

Now, Kirk's careful,
but he's not that careful.

If you get the job
or a follow-up interview,

get his phone.

-I'm not stealing his phone.
-It's not stealing, June.

I would clone it. Look, the--

-This is my thing, right?
-Listen to yourself.

You've already made me give
a false name, lie, spy on people.

Everything about this is--

I don't see what you see
about Kirk Wiley. I don't.

Well, I know I'm right.

[phone chimes]

He made you see
what you wanted to see, June.

If you don't want to do this, then, um...

I don't know. Where does that leave us?

I don't know.

Mom, why did they do an autopsy on Gran?

It's normal, Hana.
Sometimes they just have to check.

It's something to do
with the life insurance or something.

Everything'll be fine.

Right, now, which picture shall we have?

The Christmas one or...?

-I like that one.
-Yeah.

Do we even need an order of service?
I'm just looking at this cost.

Hana. Look, don't worry.

I've been offered a new job
and it's better paid, and we'll manage.

[June] This might sting a bit, Elisabeth.

Oh...

Now, I think you need
a bit more fresh air.

Oh, we can do that. We could all do
with a bit more fresh air.

Yeah, get Lizzie off her phone.

June, um, sometimes Elisabeth, she--

She gets confused.

-She makes things up.
-Yeah, well, it's very common.

They forget things,
so they invent stories.

Yeah. Just so you know,
it's not real or anything.

Yeah, sure.

We'll get out of your way.

Thanks again, June.
I know it's been short notice.

Oh, it's no trouble.

Hey, I wanted you to have this in advance.

I think there's been some sort of mistake.

No, there's 300 extra in there.

-No, that-- That's too much.
-No, come on, June.

Take it. You've got your bills
and your travel to consider.

No, honestly, it's okay.

Please.

As Laura said, it was short notice.
You take the money.

Thank you.

I am so ashamed of that boy.

Sorry?

-[crowd applauds on TV]
-Oh, that lad's just won a holiday.

Oh!

Yeah, good for him.

Oh, uh, you don't have to do that, June.
We've got a cleaner.

Has your cleaner been on holiday lately?

[laughs] I know what you mean.

I'll see you later. Have a good day.

[takes deep breath]

[mutters to himself]

[door closes]

[car engine starts]

[car leaving]

[June] Can you remember
what Kirk does for a living?

Insurance. Kirk brokers insurance.

Yeah, but he's got
other businesses too, hasn't he?

Can you remember what they are, love?

He drinks too much.

Oh, what, you mean the detective?

You know how Angus is after a drink.

Sorry?

Kirk shouldn't have been in there anyway.
Angus told him not to.

Kirk, well, he cried, but, um...

I think he was making it up.

Making what up, darling?

He must have made it up.
He really shouldn't have been there, but…

And Angus was right.
Angus knew what to do.

Kirk shouldn't have been in there
and Angus had warned him.

[ambient music playing]

She'll probably sleep through.
She's had a really tough day.

-I'll see you tomorrow.
-That's her there.

-Wow.
-1972.

Oh, she was proper beautiful, wasn't she?

Still is.

Can I be honest with you?
No, no, forget about it. Sorry.

Hey, Kirk, I'm here to help. Try me.

My mom's been taken away from me.

Slowly.

As if... Oh, God, this is so stupid!

It's like she's turning to ash.

Bits of her are blowing away.

Oh...

With dementia,

sometimes it feels like
people have passed before they--

Before they have.

But if you lose the past, then what--

I mean, what was the point of all this?

Sometimes she's still lucid.

So you have to treasure those moments.

You've still got time.

That's the problem.

Treasuring those moments.

Sorry, I don't follow you.

She disgusts me, June.

The way she eats.

The way she talks,
the things she talks about.

The smell. God!
She pisses herself every day.

Sorry, but wiping asses as long
as you've been, I know you get it.

All these people mewling and begging

and needing things all the time!

It's disgusting, June.

[Kirk sighs]

[phone vibrating]

Ooh... Devil drives.

Charlie, how are you doing, big man?

Great.

Great, so how are we looking
at these flats, then?

Oh, come on, Charlie,
a man of your caliber,

I'm sure you can
speed things up a little bit.

[nail tapping on glass]

This thing with Kirk's phone...

How does it work?

[light, rhythmic breathing]

[groans]

[dog barks in distance]

[door lock rattles gently]

Des, please, hurry up.

This just isn't me.

-Des!
-[Des] Hang on. Hang--

Yeah, there.

[June panting]

[door clicks]

[Elisabeth screams]

-[screaming continues]
-Elisabeth. Elisabeth.

Shh, it's fine.
It's fine, darling. It's me.

-It's only me.
-Are you okay?

Are you all right, Mom? Are you okay?

I thought I heard somebody in the house.

-And it was Elisabeth.
-It's okay, Mom. It's okay.

I'm-- I'm sorry.

Oh...

-You're all right.
-Sorry.

She's done this before.

Right.

Is that my phone?

Uh...

You have to get in that office.
Everything I need

to prove what he is, to get
your money back, it's in there.

[Kirk] I know what you've been up to.

Where are we going?

[closing theme music playing]