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Narrator: Welcome to
"tomorrow's world today,"
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a show dedicated
to the discovery of innovation
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00:00:05,973 --> 00:00:08,007
and cutting-edge technology.
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We showcase
the latest developments
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from the greatest companies and
smartest people in the world.
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Tomorrow's ideas are out there.
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And through our journey
of inspiration,
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we will uncover the technology
of the future.
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This is inventionland
world headquarters.
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Here now is George davison.
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♪
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Hey, everyone.
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Welcome to
"tomorrow's world today."
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I'm your host, George davison.
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Sometimes it's
the simplest, everyday things
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that make
the biggest difference.
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Isn't the smell
of fresh laundry refreshing?
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♪
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It can lift the spirits
of people worldwide.
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But have you ever
wondered exactly
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how your laundry detergent
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gets your clothes
vibrant and clean?
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Let's find out.
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Today, we're gonna take a look
at the chemistry behind laundry
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and the ingredients
that remove stains and odors
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while extending
your clothing's life-span.
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What I want to know is
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how is detergent being created
to improve sustainability
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and energy
and water conservation?
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And what is the most innovative
laundry product out there?
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We'll dig into one
of america's oldest
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and most innovative
household names
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to see how laundry went from
a time and labor intensive chore
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to a simple push of a button
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on a high-efficiency
appliance with pods.
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I'll see you in Cincinnati.
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♪
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This is where it all started --
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The ivorydale building
in Cincinnati,
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home of procter & gamble.
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Inside this building is where
the company made soap
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as far back as the 1800s.
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In fact, this is where tide
was first invented in the 1940s.
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A century later, a company
scientist named David byerly
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was working to create
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the world's first synthetic
laundry detergent.
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And he kept at it even after
the bigwigs at procter & gamble
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told him to give up.
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But byerly wasn't going
to be easily stopped --
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After working in secret
for 14 years,
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in 1946, he finally
developed the prototype
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of a revolutionary new product
that came to be known as tide.
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It was an innovation
that made laundry soap,
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including some of p&g's own
soap-based products,
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like duz, essentially obsolete.
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Today, tide
is in the laundry room
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of 2 out of every 5 homes
in the United States.
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It brings in $3.5 billion a year
for procter & gamble.
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You might say they've cleaned up
on David byerly's invention.
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♪
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I'm gonna tour the
procter & gamble museum
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to go back in time
to when tide was first created.
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I'm curious to see
the history of the product
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and how it was developed.
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I've got my own personal
tour guide all lined up.
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Hey.
Oh, hey, George.
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Welcome to the p&g archives.
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Great to be here.
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So I understand you got to
use one of these yesterday.
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Uh. In fact, I did!
My triceps reminded me of that.
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This is how people
had to wash clothes then.
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It required a tremendous
amount of manual labor.
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And in the early 1900s,
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we moved to powders and flakes,
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still soap-based detergents.
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Now, there were a couple
of problems with these, though.
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One is it's really hard
to get good lather in hard water
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from a soap-based detergent.
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The second big problem
is soaps can leave behind
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something called soap scum
in your fabric.
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So that is when we decided
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it was time to invent
a heavy-duty detergent,
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and that takes us to tide.
Oh.
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So welcome to our tide display.
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Oh, oh! Wait a minute.
What is that?!
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Is that byerly's box?
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That is. That is
the original formula.
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This would have been
in the early '40s
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when he would have been
working on that.
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And you notice
it still says "product x"
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because he didn't know
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what to call it yet.
Davison: Oh, my goodness!
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00:04:23,731 --> 00:04:24,997
But that was
the original formula
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which would lead
to the 1946 launch
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of the tide that we know today.
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Beautiful.
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Then as, you know,
consumers' habits
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and laundry needs change,
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we would change
the technologies.
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00:04:35,609 --> 00:04:37,943
So, you know, moving from
powders into liquids,
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00:04:37,945 --> 00:04:40,045
creating things like the
self-draining closure
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to reduce mess
into solving problems
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outside of the laundry
room, like tide to go.
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[ Chuckles ]
We use that.
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Oh, thank you.
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00:04:47,087 --> 00:04:48,387
And then as we
move forward, too,
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into new services and solutions
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like the tide eco-box,
tide pods,
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and even tide dry cleaners.
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With tide's launch in 1946,
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p&g officially moved
from being a soap company
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to being a technology company.
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00:05:01,335 --> 00:05:04,903
And with that, we wanted
to also innovate in advertising.
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00:05:04,905 --> 00:05:06,071
And that's what I want
to show you next,
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00:05:06,073 --> 00:05:07,372
so let me go get
a couple of things.
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Great.
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Davison: Tide launched
right at the time
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when women were returning
from the war effort.
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And of course,
tide hitting the market
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00:05:16,050 --> 00:05:18,350
happened to perfectly coincide
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00:05:18,352 --> 00:05:21,453
with several
key historic moments --
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The beginning
of postwar baby boom,
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00:05:24,558 --> 00:05:27,259
the birth of
the television industry,
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00:05:27,261 --> 00:05:31,196
and the advent of
the automatic laundry machine.
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Tide suddenly had
a booming market
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and the perfect way
to sell their product.
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00:05:37,204 --> 00:05:41,673
I'd like to dig into how tide
was able to use this new medium
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00:05:41,675 --> 00:05:44,676
to connect with consumers
and build the brand.
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00:05:44,678 --> 00:05:47,112
It's not just a household name,
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00:05:47,114 --> 00:05:50,115
but the go-to laundry detergent.
131
00:05:50,117 --> 00:05:52,084
So, George, I brought you
an original tide ad
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to take a look at.
[ Chuckles ]
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"The washday miracle!"
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Called that
because now with tide,
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you could get your laundry
done in hours
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instead of a full day.
137
00:06:01,295 --> 00:06:03,862
Yeah, that's big technology
back in the day.
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00:06:03,864 --> 00:06:05,197
The invention of tide
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00:06:05,199 --> 00:06:07,966
and going out to tell
the story to the public
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00:06:07,968 --> 00:06:09,768
about what it'll do for them.
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00:06:09,770 --> 00:06:12,637
I mean, you have to demonstrate
what a new technology does.
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00:06:12,639 --> 00:06:15,640
And that's, of course, why we do
the demo and we still do --
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00:06:15,642 --> 00:06:17,743
Where we show side-by-sides,
you know, two shirts,
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00:06:17,745 --> 00:06:20,579
two socks, whatever --
The before and the after.
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Basically, demos make a promise
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that then
the product has to deliver.
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00:06:24,184 --> 00:06:25,384
So I know that you need
to get on
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00:06:25,386 --> 00:06:27,586
to get a behind the scenes
on tide pods,
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so thanks so much for coming.
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Thank you, Shane.
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♪
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♪
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Oh, hi, Mary.
Hey, George.
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Hi, fabrizio.
Hey, George.
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So this is
the innovation center.
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You call it the eye, huh?
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That's right,
and let me show you
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one of our biggest
innovation -- tide pods.
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This is a tide pod and it's a
very concentrated detergent.
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To make it, 100 scientists
had to work for 8 years,
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and we got 50 patents out of it.
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00:07:06,593 --> 00:07:09,060
There are several
cleaning ingredients in here,
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like surfactants
and cold-water enzymes.
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We also now have antioxidants.
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One of the reasons we can put
all those ingredients here
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00:07:18,238 --> 00:07:20,539
is because we have
three chambers that allow them
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00:07:20,541 --> 00:07:23,909
not to combine too early
and react with each other.
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00:07:23,911 --> 00:07:25,744
But yet it dissolves
very quickly.
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And it does because we
have this film
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that will resist
quite a bit of pressure
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00:07:30,818 --> 00:07:32,617
but yet, in water will dissolve
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even in the coldest of
conditions.
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Let me show you.
Alright.
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So let's watch this dissolve.
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♪
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[ Fizzing ]
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♪
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Wow!
That's fantastic.
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Let me show you something else.
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Okay, Mary.
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I wanted to share our
latest innovation
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from tide pods,
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which is tide power pods
hygienic clean heavy duty.
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00:08:01,715 --> 00:08:04,850
Turns out only 30% of laundry
soils are food stains --
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00:08:04,852 --> 00:08:06,051
Things that you can see.
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00:08:06,053 --> 00:08:09,187
70% of laundry soils
are invisible
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00:08:09,189 --> 00:08:10,489
and they come from our bodies.
188
00:08:10,491 --> 00:08:13,191
So they're things like
the one liter of sweat
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00:08:13,193 --> 00:08:15,760
that our bodies produce
throughout a day
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00:08:15,762 --> 00:08:19,231
with 10 grams of salt
and 40 grams of sebum --
191
00:08:19,233 --> 00:08:21,399
It's the sebum that
causes acne --
192
00:08:21,401 --> 00:08:23,735
And then two billion skin cells.
193
00:08:23,737 --> 00:08:26,071
In one day, this is
what our bodies produce.
194
00:08:26,073 --> 00:08:27,806
They are transferred
to our clothes.
195
00:08:27,808 --> 00:08:30,108
And so I have two shirts
here for you --
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00:08:30,110 --> 00:08:32,978
One was washed
with tide power pods,
197
00:08:32,980 --> 00:08:35,280
the other one was washed
with a competitive detergent.
198
00:08:35,282 --> 00:08:36,915
Well, let's look
for invisible soils
199
00:08:36,917 --> 00:08:38,783
with our trusty
U.V. light.
200
00:08:38,785 --> 00:08:40,519
Alright.
201
00:08:44,056 --> 00:08:48,026
♪
202
00:08:48,028 --> 00:08:51,396
Right here.
I can see the stains right here.
203
00:08:51,398 --> 00:08:52,497
The unique innovation
204
00:08:52,499 --> 00:08:55,233
in tide power pods
hygienic clean heavy duty
205
00:08:55,235 --> 00:08:57,869
is that we have
surfactants and enzymes
206
00:08:57,871 --> 00:09:00,906
and a mix of multiple
cleaning ingredients
207
00:09:00,908 --> 00:09:02,674
in the highest concentration
208
00:09:02,676 --> 00:09:04,776
that can remove
not only the visible stains
209
00:09:04,778 --> 00:09:05,744
like the food stains,
210
00:09:05,746 --> 00:09:08,113
but also these
invisible body soils
211
00:09:08,115 --> 00:09:11,449
so that your clothes
stay white and bright
212
00:09:11,451 --> 00:09:13,084
instead of yellow.
213
00:09:13,086 --> 00:09:14,452
Well, I really like that idea
214
00:09:14,454 --> 00:09:16,488
because I was always wondering
215
00:09:16,490 --> 00:09:20,191
why some of the clothes
that we have are turning yellow
216
00:09:20,193 --> 00:09:22,627
when I don't see
any yellow on the clothes.
217
00:09:22,629 --> 00:09:26,398
But over time, that will turn
yellow and begin to have odor?
218
00:09:26,400 --> 00:09:27,365
Is that correct?
219
00:09:27,367 --> 00:09:28,800
Absolutely, yes.
Interesting.
220
00:09:28,802 --> 00:09:31,102
If it's not removed deep down
at the fiber level
221
00:09:31,104 --> 00:09:33,104
like they are
with the tide power pods,
222
00:09:33,106 --> 00:09:35,941
it will cause odors
and yellowing over time.
223
00:09:35,943 --> 00:09:36,808
Great innovation.
224
00:09:36,810 --> 00:09:38,176
If you like these innovations,
225
00:09:38,178 --> 00:09:39,578
let's go and show you
226
00:09:39,580 --> 00:09:41,780
ivorydale technical center...
Alright.
227
00:09:41,782 --> 00:09:43,782
where all of
this magic happens.
228
00:09:43,784 --> 00:09:45,183
Love to see it.
229
00:09:46,719 --> 00:09:48,453
Hey, Dan.
Hello.
230
00:09:48,455 --> 00:09:50,088
Hi, Dan.
Hello.
231
00:09:50,090 --> 00:09:51,723
So we're gonna take you through
232
00:09:51,725 --> 00:09:53,391
how the technical testing works.
233
00:09:53,393 --> 00:09:55,427
We're testing
some malodor technologies
234
00:09:55,429 --> 00:09:58,296
in this little
detergent syringe,
235
00:09:58,298 --> 00:09:59,965
some liquid detergent.
236
00:09:59,967 --> 00:10:02,267
That'll shoot
into the washing machine,
237
00:10:02,269 --> 00:10:04,102
little, tiny washing machine,
238
00:10:04,104 --> 00:10:06,071
and then fabrics
will automatically deploy
239
00:10:06,073 --> 00:10:08,807
and a wash cycle,
which will start.
240
00:10:08,809 --> 00:10:09,741
My goodness.
241
00:10:09,743 --> 00:10:11,276
So what this is, you know,
242
00:10:11,278 --> 00:10:14,512
10 little, mini
clothes washers here.
243
00:10:14,514 --> 00:10:15,647
Indeed.
244
00:10:15,649 --> 00:10:19,417
And these little syringes
inject new formulas...
245
00:10:19,419 --> 00:10:21,886
That's right.
Into there?
246
00:10:21,888 --> 00:10:23,188
That's fabulous.
247
00:10:23,190 --> 00:10:24,923
What a unique piece
of machinery.
248
00:10:24,925 --> 00:10:25,757
Indeed. Yeah.
249
00:10:25,759 --> 00:10:26,958
Speaking of mini --
250
00:10:26,960 --> 00:10:30,195
This has to be the world's
smallest laundry bag.
251
00:10:30,197 --> 00:10:31,062
That's right.
252
00:10:31,064 --> 00:10:32,430
If the washing machine is small,
253
00:10:32,432 --> 00:10:34,032
everything needs to scale down.
254
00:10:34,034 --> 00:10:36,234
You know, the clothes
need to be small.
255
00:10:36,236 --> 00:10:38,703
The stains we test need
to be small, as well.
256
00:10:38,705 --> 00:10:40,438
And by doing it this small,
257
00:10:40,440 --> 00:10:42,807
we save on water,
we save on chemicals.
258
00:10:42,809 --> 00:10:44,476
Sometimes the chemicals we test
259
00:10:44,478 --> 00:10:45,777
are only available
at the beginning
260
00:10:45,779 --> 00:10:47,012
in very small amounts,
261
00:10:47,014 --> 00:10:49,681
so this way, we can do more
testing with less amount
262
00:10:49,683 --> 00:10:52,217
and it spends less energy.
263
00:10:52,219 --> 00:10:55,654
Sounds more sustainable,
more environmental.
264
00:10:55,656 --> 00:10:58,223
That's right.
And also more economical.
265
00:10:58,225 --> 00:11:01,993
So out of the lab,
there's 20,000 experiments
266
00:11:01,995 --> 00:11:03,495
tested in here
267
00:11:03,497 --> 00:11:07,132
to find a way to invent
a better way to clean.
268
00:11:07,134 --> 00:11:10,301
Yes, better detergents
for the consumer
269
00:11:10,303 --> 00:11:13,171
so tide works every time
in every wash condition,
270
00:11:13,173 --> 00:11:15,473
with every fabric and the
different soils
271
00:11:15,475 --> 00:11:17,942
that consumers have.
272
00:11:17,944 --> 00:11:22,313
My tide detergent --
I can do that in cold water,
273
00:11:22,315 --> 00:11:24,015
and that was a big
innovation, wasn't it?
274
00:11:24,017 --> 00:11:27,185
Most of the energy that
is used in laundering
275
00:11:27,187 --> 00:11:29,320
is through heating
the water in the wash.
276
00:11:29,322 --> 00:11:32,090
If we can make
a detergent like we do
277
00:11:32,092 --> 00:11:34,459
that works as well
when it's called,
278
00:11:34,461 --> 00:11:36,327
then consumers can save
a lot of energy
279
00:11:36,329 --> 00:11:38,296
and reduce
their environmental impact.
280
00:11:38,298 --> 00:11:42,634
So 80% less energy when
you're doing your laundry,
281
00:11:42,636 --> 00:11:44,736
because we're doing it
in cold water
282
00:11:44,738 --> 00:11:48,339
with the invention of the
enzymes that are inside tide.
283
00:11:48,341 --> 00:11:50,542
Yes, the enzyme
was invented in p&g
284
00:11:50,544 --> 00:11:52,377
and was tested
in equipment like this.
285
00:11:52,379 --> 00:11:55,180
We have equipment like this
all over the world,
286
00:11:55,182 --> 00:11:58,450
so we test globally,
and that's how we developed
287
00:11:58,452 --> 00:12:01,786
a better cold water
set of technologies
288
00:12:01,788 --> 00:12:04,289
for our detergents
like, you know, tide pods.
289
00:12:04,291 --> 00:12:05,356
[ Whirring ]
290
00:12:07,760 --> 00:12:09,027
Meli:
So the washing's done
291
00:12:09,029 --> 00:12:11,262
and we're going to now
pick these fabrics
292
00:12:11,264 --> 00:12:16,501
that have been washed with
the malodor technologies.
293
00:12:16,503 --> 00:12:19,437
We're going to dry them
out individually,
294
00:12:19,439 --> 00:12:21,005
they're going to go into a jar,
295
00:12:21,007 --> 00:12:23,374
and we're going to measure
the head space over it
296
00:12:23,376 --> 00:12:27,846
to see if we removed all the
malodor that was in the fabric.
297
00:12:27,848 --> 00:12:28,847
Okay.
298
00:12:28,849 --> 00:12:32,350
So that is the
small-scale testing we do.
299
00:12:32,352 --> 00:12:34,085
It's a more general testing.
300
00:12:34,087 --> 00:12:35,386
But for a detergent to work
301
00:12:35,388 --> 00:12:37,555
for all of the
consumers of the world
302
00:12:37,557 --> 00:12:38,890
and they all have different
washing machines --
303
00:12:38,892 --> 00:12:40,425
We need to make sure
we serve them.
304
00:12:40,427 --> 00:12:41,960
So for that, we'll go to Mary,
305
00:12:41,962 --> 00:12:44,129
which will show us the
full-scale washing machines
306
00:12:44,131 --> 00:12:46,965
we have that represent
all the world consumers.
307
00:12:46,967 --> 00:12:50,535
♪
308
00:12:53,272 --> 00:12:59,110
♪
309
00:12:59,112 --> 00:13:00,945
Hi, Mary.
Hey, George.
310
00:13:00,947 --> 00:13:03,581
Well, fabrizio said
I should come see you
311
00:13:03,583 --> 00:13:06,985
because you're going to teach me
how you scale up technology.
312
00:13:06,987 --> 00:13:09,320
Absolutely. Scaling up
is the right word.
313
00:13:09,322 --> 00:13:11,523
The flex wash that fabrizio
showed you
314
00:13:11,525 --> 00:13:13,658
is used to evaluate
new technologies.
315
00:13:13,660 --> 00:13:16,127
But we have to confirm that
those technologies
316
00:13:16,129 --> 00:13:19,497
are going to provide the stain
removal, the odor removal,
317
00:13:19,499 --> 00:13:22,133
the whiteness and the brightness
that we expect them to.
318
00:13:22,135 --> 00:13:24,936
And that's why we have to test
in real world machines
319
00:13:24,938 --> 00:13:27,138
under real world conditions.
320
00:13:27,140 --> 00:13:31,309
P&g is the number-one fabric
care company in the world,
321
00:13:31,311 --> 00:13:32,911
and that's why we sell tide
322
00:13:32,913 --> 00:13:33,778
or in many other places
323
00:13:33,780 --> 00:13:35,346
called Ariel.
Yeah.
324
00:13:35,348 --> 00:13:38,516
And we have to evaluate them
in real world conditions
325
00:13:38,518 --> 00:13:41,519
using the washing machines that
are found in those countries.
326
00:13:41,521 --> 00:13:43,788
This is a set
of washing machines
327
00:13:43,790 --> 00:13:46,758
that are very popular in Japan.
328
00:13:46,760 --> 00:13:48,226
Now, you might ask yourself,
329
00:13:48,228 --> 00:13:50,562
"how can you do wash testing?
330
00:13:50,564 --> 00:13:53,364
Aren't the conditions different
in Japan, say, in Tokyo,
331
00:13:53,366 --> 00:13:54,899
than they are here
in Cincinnati?"
332
00:13:54,901 --> 00:13:56,901
Yeah.
And they absolutely are.
333
00:13:56,903 --> 00:14:00,038
And so what we have is this
terrific piece of equipment
334
00:14:00,040 --> 00:14:02,841
where we can dial
into the wash water
335
00:14:02,843 --> 00:14:04,676
the exact temperatures
that we want
336
00:14:04,678 --> 00:14:07,846
that mimic the temperatures
in Tokyo.
337
00:14:07,848 --> 00:14:10,715
But we can also mimic the water
338
00:14:10,717 --> 00:14:12,951
and the minerals and the metals
339
00:14:12,953 --> 00:14:15,587
that are also found
in the wash water in Japan.
340
00:14:15,589 --> 00:14:16,721
Oh, my goodness.
341
00:14:16,723 --> 00:14:19,190
Who would've ever thought
you'd have computers
342
00:14:19,192 --> 00:14:22,460
figuring out water
from all over the world
343
00:14:22,462 --> 00:14:24,696
and putting it into machines
from all over the world
344
00:14:24,698 --> 00:14:26,598
here in Cincinnati?
345
00:14:26,600 --> 00:14:27,632
Yeah, who would have thought?
346
00:14:27,634 --> 00:14:29,267
But it's absolutely important
347
00:14:29,269 --> 00:14:31,369
so that consumers get
the benefit
348
00:14:31,371 --> 00:14:33,371
that we say that
they're going to get.
349
00:14:37,376 --> 00:14:39,377
Davison: Mary, it looks
like a grocery store,
350
00:14:39,379 --> 00:14:41,913
but we're not actually
in the grocery store right now.
351
00:14:41,915 --> 00:14:44,082
This is our retail
technical center.
352
00:14:44,084 --> 00:14:46,484
This is where we bring
in our retail partners
353
00:14:46,486 --> 00:14:48,920
to help them to envision
what our new products line-up
354
00:14:48,922 --> 00:14:50,655
are going to look like
on their store shelves.
355
00:14:50,657 --> 00:14:53,024
So all your products are here
and displayed
356
00:14:53,026 --> 00:14:55,593
and you also have
your competition here
357
00:14:55,595 --> 00:14:57,128
so you can start
to figure that out
358
00:14:57,130 --> 00:14:59,931
from a marketing
and display perspective, right?
359
00:14:59,933 --> 00:15:03,401
Well, let's see here.
We have the new power pods.
360
00:15:03,403 --> 00:15:05,603
Let's talk about sustainability,
361
00:15:05,605 --> 00:15:07,372
and where are we headed here?
362
00:15:07,374 --> 00:15:09,774
So tide has been a leader
in sustainability
363
00:15:09,776 --> 00:15:11,309
for over 35 years.
364
00:15:11,311 --> 00:15:16,080
Today, our packaging
is 25% post-recycled materials.
365
00:15:16,082 --> 00:15:18,616
Our goal is to make that 100%.
366
00:15:18,618 --> 00:15:20,451
On the way
to achieving that goal,
367
00:15:20,453 --> 00:15:22,387
we have committed by 2030
368
00:15:22,389 --> 00:15:25,623
to reduce our use of
virgin plastics by half.
369
00:15:25,625 --> 00:15:26,791
Excellent.
370
00:15:26,793 --> 00:15:29,360
We're also working to reduce
our carbon footprint.
371
00:15:29,362 --> 00:15:32,163
Two main ways -- our
manufacturing sites
372
00:15:32,165 --> 00:15:33,731
are zero waste-to-landfill
373
00:15:33,733 --> 00:15:36,567
and utilize 100%
renewable wind energy.
374
00:15:36,569 --> 00:15:37,568
Wow.
The second way
375
00:15:37,570 --> 00:15:39,037
is designing our products
376
00:15:39,039 --> 00:15:41,372
to provide an outstanding
clean in cold water
377
00:15:41,374 --> 00:15:44,776
so that consumers can forego
the hot water cycle
378
00:15:44,778 --> 00:15:46,311
and save energy that way.
379
00:15:46,313 --> 00:15:49,347
Wow. Okay, so we have
four big innovations here --
380
00:15:49,349 --> 00:15:53,217
We have a lot less
plastic use in the future,
381
00:15:53,219 --> 00:15:55,987
the use of wind power
in your factory,
382
00:15:55,989 --> 00:15:59,390
we have zero waste
coming out of the factory,
383
00:15:59,392 --> 00:16:02,126
and we have cold water enzymes
384
00:16:02,128 --> 00:16:04,462
so we don't have to run
our hot water tanks
385
00:16:04,464 --> 00:16:08,833
and consume as much of mother
nature's energy as we used to.
386
00:16:08,835 --> 00:16:12,537
That is a great
story, Mary. I love it.
387
00:16:12,539 --> 00:16:17,208
♪
388
00:16:18,911 --> 00:16:23,314
♪
389
00:16:23,316 --> 00:16:25,416
Part of the future is here
390
00:16:25,418 --> 00:16:27,685
in the form
of out-of-home laundry.
391
00:16:27,687 --> 00:16:30,955
It's all about the convenience
of dropping off your laundry
392
00:16:30,957 --> 00:16:32,290
and picking it up.
393
00:16:32,292 --> 00:16:35,626
It's basically taken a chore
off people's shoulders.
394
00:16:35,628 --> 00:16:36,894
You might say,
395
00:16:36,896 --> 00:16:38,796
"a load off their minds."
396
00:16:38,798 --> 00:16:41,866
Come on, let's go meet Moses.
397
00:16:41,868 --> 00:16:43,868
Hey, Moses.
Hey, George.
398
00:16:43,870 --> 00:16:45,370
Welcome to tide cleaners.
399
00:16:45,372 --> 00:16:47,138
It's great to be here
and meet you finally.
400
00:16:47,140 --> 00:16:50,708
So this is one of our flagship
stores for tide cleaners.
401
00:16:50,710 --> 00:16:52,410
I'd love to show you how that
comes to life.
402
00:16:52,412 --> 00:16:53,811
Sounds great.
403
00:16:56,749 --> 00:16:57,915
George, let me show you how this
404
00:16:57,917 --> 00:17:00,885
24/7 pick-up kiosk works.
Alright.
405
00:17:00,887 --> 00:17:03,888
You can either bring
your phone and scan it
406
00:17:03,890 --> 00:17:06,657
or you can look up
your phone number
407
00:17:06,659 --> 00:17:09,761
and easily be able to get
your dry cleaning
408
00:17:09,763 --> 00:17:12,964
whether you come at,
you know, 5:00 P.M.
409
00:17:12,966 --> 00:17:15,366
Or whether you come
at 1:00 A.M.
410
00:17:15,368 --> 00:17:17,201
Whatever time that you need it,
411
00:17:17,203 --> 00:17:18,770
you can easily pick up
your clothes.
412
00:17:18,772 --> 00:17:21,873
And this is really convenient
for our guests
413
00:17:21,875 --> 00:17:23,841
to be able to come
and grab their orders
414
00:17:23,843 --> 00:17:26,744
whenever they can come
to the tide cleaners.
415
00:17:26,746 --> 00:17:28,846
So there are two items
coming right now?
416
00:17:28,848 --> 00:17:30,681
Two items coming right now.
417
00:17:30,683 --> 00:17:34,852
It's a system that's connected
to all of our metalprogetti
418
00:17:34,854 --> 00:17:36,988
in the actual tide cleaner store
419
00:17:36,990 --> 00:17:38,689
to be able to communicate
420
00:17:38,691 --> 00:17:41,526
and be able to bring
the clothes directly to you.
421
00:17:41,528 --> 00:17:42,894
Look at that!
Oh, yeah.
422
00:17:42,896 --> 00:17:45,263
So it will open it up
in a second.
423
00:17:45,265 --> 00:17:46,697
And what we need to do
is make sure
424
00:17:46,699 --> 00:17:48,733
that we're convenient
for our guest.
425
00:17:48,735 --> 00:17:53,171
And we do this by obviously
being able to provide
426
00:17:53,173 --> 00:17:55,840
for their needs
as best as possible
427
00:17:55,842 --> 00:17:58,443
across all of our
tide cleaners locations.
428
00:17:58,445 --> 00:18:00,611
Jeez, you guys have been busy.
429
00:18:00,613 --> 00:18:03,214
We have been busy and busy
really trying
430
00:18:03,216 --> 00:18:05,850
to deliver for our guest
because we got to deliver
431
00:18:05,852 --> 00:18:07,785
whether they're coming
into the store,
432
00:18:07,787 --> 00:18:09,554
whether we're delivering
it to them
433
00:18:09,556 --> 00:18:11,122
with our contactless drop-off,
434
00:18:11,124 --> 00:18:13,424
or whether we are in the end
435
00:18:13,426 --> 00:18:14,859
trying to deliver
for their needs
436
00:18:14,861 --> 00:18:17,228
in times of need, such as covid.
437
00:18:17,230 --> 00:18:19,530
And so one of the things
that we worked against
438
00:18:19,532 --> 00:18:22,967
was how can we deliver
for front-line responders
439
00:18:22,969 --> 00:18:25,136
who are facing
very stressful days,
440
00:18:25,138 --> 00:18:27,405
working 24 hours a day
441
00:18:27,407 --> 00:18:30,575
and really looking for ways
to lighten their load?
442
00:18:30,577 --> 00:18:33,611
And so what we did was
through tide loads of hope,
443
00:18:33,613 --> 00:18:35,546
we were able to provide
free laundry
444
00:18:35,548 --> 00:18:39,951
and dry cleaning services
to our front-line responders.
445
00:18:44,223 --> 00:18:46,491
Wow, Moses, what a rig!
446
00:18:46,493 --> 00:18:50,294
Yeah, this is our tide loads
of hope mobile laundromat truck.
447
00:18:50,296 --> 00:18:52,630
We've got six washers
and dryers here
448
00:18:52,632 --> 00:18:55,500
and can do over
100 loads of laundry a day.
449
00:18:55,502 --> 00:18:58,002
And with our bigger truck,
we can do even more.
450
00:18:58,004 --> 00:19:01,405
So the truck can move right
into these disaster zones
451
00:19:01,407 --> 00:19:04,408
and start helping people
and giving them some hope.
452
00:19:04,410 --> 00:19:05,543
I like that idea.
453
00:19:05,545 --> 00:19:08,713
We launched it during
hurricane Katrina in 2005,
454
00:19:08,715 --> 00:19:09,914
and since then, we've been able
455
00:19:09,916 --> 00:19:11,782
to expand it to other disasters.
456
00:19:11,784 --> 00:19:15,853
Wow, that's pretty innovative.
457
00:19:15,855 --> 00:19:19,924
Tide loads of hope was really
set around disaster relief.
458
00:19:19,926 --> 00:19:23,828
We deployed our first
mobile laundry unit
459
00:19:23,830 --> 00:19:26,130
to New Orleans in 2005
460
00:19:26,132 --> 00:19:31,169
and have since expanded to other
disasters such as tornadoes,
461
00:19:31,171 --> 00:19:34,472
floods, wildfires,
and many more.
462
00:19:34,474 --> 00:19:35,873
Our tide loads of hope truck
463
00:19:35,875 --> 00:19:41,212
has become a symbol
of hope for families in need.
464
00:19:41,214 --> 00:19:44,815
When we give the clothes
back clean, people are elated.
465
00:19:44,817 --> 00:19:46,951
It can make a world
of difference
466
00:19:46,953 --> 00:19:49,086
during a time of chaos.
467
00:19:49,088 --> 00:19:53,858
♪
468
00:19:53,860 --> 00:19:56,661
So we've learned all about
the history of tide
469
00:19:56,663 --> 00:19:59,730
from a revolutionary
inventor, David byerly,
470
00:19:59,732 --> 00:20:02,133
to all sorts of developments
since then,
471
00:20:02,135 --> 00:20:04,368
including tide pods.
472
00:20:04,370 --> 00:20:05,803
As we all just saw,
473
00:20:05,805 --> 00:20:08,506
this group of innovators at
procter & gamble
474
00:20:08,508 --> 00:20:13,511
who've been awarded over
13,000 patents in their history,
475
00:20:13,513 --> 00:20:14,979
well, they're determined
to increase
476
00:20:14,981 --> 00:20:17,648
the pace of innovation
in the industry.
477
00:20:17,650 --> 00:20:20,451
We learned how they're
developing laundry detergent
478
00:20:20,453 --> 00:20:22,420
that makes doing the laundry
479
00:20:22,422 --> 00:20:26,157
more energy and water
efficient than ever.
480
00:20:26,159 --> 00:20:29,193
But right now, like I said,
481
00:20:29,195 --> 00:20:31,495
it's laundry day.
482
00:20:31,497 --> 00:20:34,365
Well, that's great, Mary.
Thank you.
483
00:20:34,367 --> 00:20:37,001
You know, I figure I've got
about a year's worth of tide
484
00:20:37,003 --> 00:20:38,970
in here I'll take home.
485
00:20:38,972 --> 00:20:39,804
Bye, Mary!
486
00:20:39,806 --> 00:20:40,705
George?
487
00:20:40,707 --> 00:20:42,340
Bye, Mary.
George?
488
00:20:42,342 --> 00:20:45,343
[ Chuckling ] Bye, Mary.
George?!
37320
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