All language subtitles for 25112512512-1x6

[♪ upbeat music playing]

[laughing]

Beautiful view up here.
It's really something, isn't it?

[person] I can see why you love this, Dad.

[screen glitching, swords clash]

"You've been boarded"?
What the heck is that?

[both] Oh!

[Cammie]

[Cammie]

[caller] Yes, and I think
they're gonna crash it.

[Cammie] Crash it into what?

I need everybody off the bridge now!
Let's go! Let's go!

- Let's go. Get off the bridge.
- Zoe.

Liam, stop.

[siren wailing]

[ship announcer] All passengers and crew,

put on life jackets
and prepare for impact.

Oh, my God.

[♪ mellow guitar music playing]

[person] I founded Raleigh Reserve
with one simple vision,

to make the best damn Tennessee whiskey
the world has ever tasted.

Now, the Raleigh family
has been synonymous with Nashville

since we brought the railroad
up to a small community with big dreams.

And while we take great pride in all
the ways we've helped build this city,

my greatest passion
is what's in your glass.

So, from me, Edward Raleigh,
as we like to say, "Holler and swaller."

Holler and swaller to you, Mr. Raleigh.

All right, folks.

Are y'all ready to taste
what Luxury Magazine called

the Louis Vuitton of craft whiskey?

Yes, we are. Let's do this.

- Stop.
- Whoo!

[♪ "You Bought It" playing]

Our first flight is our oak blends,

which we store right here
in this rickhouse.

- Sniff, sip, and savor. Cheers, y'all.
- I will. Cheers.

- Cheers, baby.
- Cheers.

Mmm.

- [swallows]
- Tom, what are you doing?

[sniffs] I'm sipping, Mitch.

- What does it look like?
- It looks like you're swallowing.

We flew across the country to taste
the Louis Vuitton of whiskeys, all right?

You heard that Raleigh guy.
He said, "Swaller."

This is a long tour.
You're gonna get loaded.

That's why they provide spittoons.

Besides, you know what alcohol does
to your gout.

Look, this is like getting
the golden ticket

to Willy Wonka's factory, right?

Come on. I'm gonna enjoy every bit of it.

Okay. Just remember
what happened to Augustus Gloop.

This is the grain room
where we grind our locally sourced wheat

with a custom-engineered mill
imported from a stone mill from Austria.

Austria. Mitch, Austria.

It's only fitting we sample
all of our Raleigh Rye whiskeys here.

- Thank you.
- Ooh.

[whistles] Ooh.

That is good. You gonna finish that?

And this is the crown jewel
of the distillery.

In these fermenters,
we keep our secret sour.

The same seed yeast Mr. Raleigh used
to make his first batch of moonshine with.

It defines the Raleigh label.

- Somebody's gout acting up?
- Worth it.

So, it's in this room where we taste
our most prized vintage we produce,

Raleigh Number Seven.

[Tom] Ooh. Wow.

♪ If you break it, you buy it ♪

[exhales deeply]

Oh, my God. That is amazing.
I'm not spitting that out.

Right? Raleigh Number Seven, baby.
Come on.

Raleigh Number Seven.

- Um, girl. Can we get another round?
- Um.

- [Mitch chuckles] Okay.
- [Tom] Oh. That's the spirit.

- Holler and swaller.
- Holler and swaller.

[both whooping]

[tour guide] The copper still to your left
is 100 years old.

It's in here that we distill the alcohol

six times to achieve
that smooth Raleigh flavor.

- Excuse me, tour lady.
- Question?

Are we drinking those, or what?

- [tour guide chuckles]
- Oh!

Mitch!

- Sir, are you all right?
- [Mitch chuckles]

- Good. I'm good.
- Sir, are you all right?

- I'm Raleigh good, actually.
- [tour guide exclaims]

- Kevin, Harry, towels.
- [guests clamoring]

- I'm sorry, folks...
- I got you, baby.

...I'm afraid
we're gonna cut the tour short.

We need to get this man medical attention.
Come on, folks, we gotta go.

- Now who's Augustus Gloop?
- [tour guide sighs]

♪ You know, if you break it
You buy it ♪

[steam hissing]

[♪ song ends]

[Cammie]

[siren wailing]

Grandpa's gonna be wrecked, man.
That distillery is his baby.

Hopefully, we're not too late,
or your grandpa's gonna lose his mind.

Ain't that the truth?

[Don] Ry, Taylor. Start hooking up
the inch and three-quarters.

Come on y'all, let's get after it.

Dispatch, 113 is on site. We're gonna need
more companies out here.

110 is en route. Let me know
where you want them when they land.

Will do. Has this place been evacuated?

Everybody's safe and accounted for
at the visitor center.

Any idea if the big guy's on site?

- Our father-in-law? I sure hope not.
- You and me both.

They tell you how this started?

Apparently, a guest fell into a distiller
and closed some valves.

[explosion]

[Roxie] Incoming.

I'm gonna say the distiller
was a pretty good bet.

[Cammie] Don, we have a problem.

The fire is moving
towards the fermentation room,

which houses two 950 gallon vats
of extremely flammable sour mash.

Edward's secret sauce.

Flames hit that
and it'll be like a bomb going off.

[Don] We're not going to let that happen.

We got water on it now.
Hopefully it never gets that far.

- [Taylor] What the...
- [Ryan] Hey, I'm losing water over here!

Someone check the hydrants.

Hey, Cap. We got a problem.

We're running low on pressure.
Hydrants aren't pumping out any water.

Doesn't make any sense.
We're next to the main line.

It gets worse.
The engine's almost out, too.

Dispatch, we're having trouble
getting pressure out of the hydrants.

Did Metro Water tell you about any issues?

No, I don't see anything flagged.

[fire flares up]

Hey, we got ember cast.

[Don] It's headed to
the fermentation room.

Dispatch, have 110 head straight down
to the river and start pumping water.

- We need all we can get.
- Copy that.

110, begin routing water
from the Cumberland to main lines.

[fire captain, on radio] Copy you,
dispatch. We're landing now.

- Ry, get a strike team.
- Yeah.

Get in the fermentation room
and start attacking it.

Do everything you can to protect the vats,

because that room goes, it is game over.

[Cammie] 110, what's your ETA?

[fire captain, on radio] We just parked
at the river, setting up now.

[Cammie, on radio] Okay, let me know
when you charge the line.

[fire captain]
Come on, double time. Let's go.

[Ryan] Start foaming around the vats,

anything to keep them
from catching on fire.

- What is this stuff?
- Heritage sour, highly flammable,

and my grandpa's most prized possession.

[Don, on radio]
What's the temperature in that room?

Somebody get me a reading in there.

- [beeping]
- Ceiling temp's around 500 degrees.

Ethanol flashes over at 680.

That fire keeps moving,
I need you all to get out of there.

110, where is my water?

[fire captain] We're doing
everything we can,

but pump's struggling
to make it up the hill.

It'll be a few more minutes.

We may not have a few more minutes.

Temp is at 580 degrees, Cap.

- Bust open those vats and drain them.
- [Edward] The hell you will.

- [officer] Sir, you have to get back.
- [Don] Oh, great.

Edward, this is a restricted fire zone.
You cannot be here.

This is private property and it's mine.
Who are you to tell me--

The Incident Commander.

You don't start walking away,
I will have you arrested.

You'd love that, wouldn't you?

[fire captain] Water's coming.
Sixty seconds, IC.

Thank you, Captain.

Dad, the temp in the vats
is 650 degrees and climbing.

All right, do it. Drain 'em.

- The guy said the water's coming.
- [Don] It's too late.

That sour is irreplaceable.
Come on, don't do it, Don. Don't.

Dad. If we do this,
it's going to kill Grandpa.

Don't, Don. Please, don't.

Better him than you all.

Do it and get out of there fast.

Okay. Break them and drain 'em.

Forgive me, Grandpa.

[Ryan] Get back. All right,
let's go, go, go, go. Come on.

You son of a bitch.

Okay, IC. Your line should be charged.

We got water.

[Cammie] That's it, it's working.

I guess we did have an extra second.

Oh, you think this is funny?

If you weren't my son-in-law,
I'd knock your teeth out.

That would make
for an awkward Christmas, wouldn't it?

[♪ "Calypso" playing]

[Don grunting]

[Roxie] Cap.

[♪ song fades]

As a physician, I can tell you
it's never a good idea to rage lift.

I'm just getting my heart rate up.

It looked like it was already
pretty high out on the distillery call.

- Oh, Grandpa gets under his skin.
- Yeah, it's cause he's a dick.

Oh.

I shouldn't say that.
He's... He's just not a...

He's not a nice guy. He's a...
He's a difficult man.

Really? I always heard that he was the one
that funded the 113 remodel.

He did. That was back in the days
when they were on speaking terms.

[sighs]

Anybody feel like a smoothie?

[Taylor] Yeah, I could go for one.
Blue, you wanna a smoothie?

No, I'm good, thank you.

What happened?

- Ryan chose the wrong career.
- Whoa, it's a bit more nuanced than that.

I'm his only grandson, and Grandpa
was hoping I'd join the family business.

You are in the family business.

Well, he's in the Hart family business.

Yeah, his grandfather was so ticked off,
he cut him out of the Raleigh trust.

- [Ryan] Water under the bridge.
- [Don] Yeah.

I've made peace with it.

I was hoping you could do the same.

I will never make peace with him
trying to use his money

to drive a wedge between you and me.

Well, either way, it wouldn't hurt
to do a little damage control after today.

I didn't start that fire.

You're the one who made the call
to destroy the sacred mash.

You think I made the wrong call?

No, I think that to a layman it might
look like you were quick on the draw.

And that this is an opportunity
for you to take the high road,

- and I think you should take it.
- [phone buzzes]

The problem with the high road is,
it never quite makes it to your granddad.

- [sighs]
- Speak of the devil?

Not quite. It's the chief.

Hey, Chief, what can I do for you?

Everyone, gather up.

I have ordered pastries
and coffee from D'Andrews.

Is it dispatch appreciation week?

I thought you all deserved a little treat

after you all rescued those kidnapped kids
from their dad last week.

Thank you, Alden. That's so sweet.

Cammie, you were just brilliant.

St. Cammie does it again, shocker.

Be nice. At least we get treats.

Nothing goes better with sitting all day
than processed sugar.

[♪ dramatic music plays]

Alden, who are they?

Did I not mention we have guests
joining us today?

No, you definitely did not.

Why do they look like the bad guys
from The Matrix?

Let me introduce you all to the folks
from Haynes and Frears.

The city has hired them to help
emergency services run more smoothly.

That's code for,
"people are getting fired."

- We're getting DOGE'ed.
- No. Come on.

We don't know that we're getting DOGE'ed.

My name is Ariella Kinsey.

And we're here because your city is rife
with inefficiency and waste.

I don't say that to insult you.
Los Angeles, Atlanta, New York.

Each of them was
a morbidly bloated bureaucratic mess

before we found them too.

But we whipped them into lean,
mean killer-robot versions of themselves.

So, for the next few days,
we are going to be embedding here.

Conducting interviews,
making observations, and consulting

before rendering our final evaluations.

Take me to your largest office.

[Alden] This way. Excuse me.

Yeah, people are getting fired.

Don, thanks for coming by so quick.
Have a seat.

It sounded urgent on the phone.

Yeah, afraid it is.

I got a very unhappy call
from a very high place today.

So, what's he gonna do?
File a complaint? Threaten to sue?

Sue? Who are you talking about?

My father-in-law.
Who are you talking about?

The mayor.

They're about to hit us with a major
round of cuts, all across city services.

How big?

Every house loses five firefighters.

Plus, salary and equipment freezes.
Nashville's gonna be a lot less safe.

- Damn.
- I know. I pushed back hard,

but the mayor said the cuts are across
all emergency departments, not just us.

Nothing he can do either.
We've hit a wall, Don.

We need someone
who can knock down that wall.

You want me to call my father-in-law?

Mr. Raleigh has been very good
to the department.

Hell, after we renovated your house,

you ended up with an office
better than mine.

Yeah, well, that was before
we had our falling out,

and this mess at his distillery
just poured whiskey on the fire.

Well, it's lucky you're good
at putting out fires.

All you need to do is decide

how many firefighters are worth
swallowing your pride over.

Come in, shut the door.

Have some coffee cake.
Your supervisor ordered it.

So, Alden, I didn't expect to see you
on this side of the table today.

- I'm just here to facilitate.
- [♪ upbeat music playing]

Must be nice not being in the hot seat.

Nobody is in the hot seat.
This is not an interrogation.

Could've fooled me.

Is it stuffy in here? I feel stuffy.
[chuckles]

I love your fit.

Well, it's funny you should use that word
because that's what today is all about.

Finding the right fits.

Did you know that Nashville's
emergency workforce is 20% larger

than any comparable city in the country?
What does that tell you?

That this is where you wanna be
if your life is on the line.

This call center
has the highest save rate in the country.

You certainly have a lot to brag about.

According to your supervisor, you have
by far the most commendations of anyone.

- I don't do it for the commendations.
- Then why do you do it?

Oh, I used to watch
a lot of Rescue 911 reruns.

To support my family.

I just like telling people what to do.

- I do it for my late husband.
- [sniffles]

Well, here's where it gets awkward.

Alden tells me you have more HR complaints

- than anyone here.
- Did he now?

You called one coworker "a big yikes."

And another one,
"an insufferable try-hard."

It did hurt my feelings, yes.

That's just Megan being Megan. [chuckles]

Stealing company property,
leaving passwords out on Post-it notes.

Okay, we literally all do that.

Oh, I track all of them
on an app on my phone.

Like, who can remember
all of those numbers and characters?

- See?
- You shouldn't be showing us those.

- [keyboard clattering]
- Would you stop typing?

You should lower your voice.

Sorry, I'm just feeling
really triggered right now.

How would you like it if I sat here
in judgment of all of you?

You are a sycophant in a pantsuit.

You, your comb-over is not fooling anyone.

You are a snitch.

And you are a bitch.

Please don't fire me.

I'm sorry. Um...
Can I just take that last part back?

I always hated this place anyway.

Look, I know you probably
have some folks in your crosshairs,

but I feel compelled to tell you
that Stanley taught me everything I know.

- Ouch.
- Sorry.

And Lorna is the most promising
young dispatcher I've met here.

Well, that's very noble of you.

But perhaps the person
you should be advocating more for is you.

When it comes to waste,
you're at the top of my leaderboard.

- [Cammie] What?
- [♪ music stops]

I invested my husband's entire estate

into making this the most innovative
call center in America.

Well, let's talk
about those innovations, shall we?

Starting with the software CyberSight.

It receives live feed from body cams,
traffic cams, and rain cams.

And it even allows two-way video calls
with 911 callers.

Yeah, it's a powerful tool.

Yet you use it
in less than 2% of your calls.

Did you know that the servers
required to power all of your new software

have increased energy consumption
here by 39%?

Is it really 39%?

- Wow.
- Not to mention the specialized training.

All in, your brainchild costs Nashville
$1.7 million in annual operating expenses.

How much money is a life worth?

I try to stick to quantifiable figures,

but there is one
even more precious resource

that you burn through
more than anyone else.

What's that?

Time.

You spend more than three minutes
longer on calls than the national average.

And you use the words
"please" and "thank you"

more than eight times
the next closest person.

That's called good manners.
I try to make a human connection.

I don't know how else to do my job
except with kindness.

Well, you best figure one out soon,
or you'll be finding a new job.

You all know that you are two of the
people that I love the most in this world.

So, I expect for you to treat each other
with respect and good manners.

You have my word.

I will do anything for my little girl,
Blythe. Even this.

I know we're in crisis,

but I'm hoping this is the breakthrough
that I've been praying for.

Donnie, why don't you start?

[♪ tense music playing]

[clears throat]

Edward, I know you feel that some of
the measures I took at the distillery fire

were influenced more than
by just, uh, tactical considerations.

You mean having your goons destroy
my priceless mash for no good reason?

And that perhaps I was guilty of
an overabundance of caution.

An overabundance of caution?
What the hell kind of apology is that?

Blythe. Hold on.
Did you tell him I was gonna apologize?

No, I said that you would take ownership
for whatever it was that happened.

What happened was that my team

successfully extinguished a potential
fatal fire with no loss of lives.

I have nothing to apologize for.

Oh, you come across like
the all-American hero, but I see you, Don.

Yeah, underneath that shiny smile
and that "aw, shucks" charm,

you are petty and you are proud.

I'm not gonna sit here
and be insulted in my own home.

Your home? Raleigh Manor's been
in my family for five generations.

- You are just a tenant.
- Daddy.

Now, you said this was to clear the air.

Let's just all be real about
why we're actually here, my checkbook.

The chief called you.

[Edward]
And the mayor and half the city council.

And unlike you, they actually appreciate
what I've done for them.

All right, what are your terms?

Well, first, I would just like
a regular seat at this table again.

Not just holidays.

Well, that sounds reasonable to me.

Fine. What else?

And I would like you to admit
that on that call,

you were motivated by nasty, rotten,
old-fashioned malice.

Moment of truth, Don. What's it gonna be?

It is possible that in the heat of battle,
I let ill will cloud my judgment.

But in my own defense, you were forcing
confrontation at a critical moment.

And, uh, there is a reason why
we keep civilians away from the scene.

Even if they do own it.

Well, that's better, at least.

I'll call the mayor. I'll tell him
to expect a wire transfer tomorrow.

- [Don sighs]
- Terrific.

Thank you, Edward.

Oh.

Just-Just one last thing.

You have to fire that kid, Blue Bennings.

- What?
- Daddy.

When I read the incident report
on the distillery,

I was shocked to discover that
one of the firefighters who destroyed it,

he had never gone to the academy?

So, I called the chief,
and he said that was your son.

Now, it's bad enough that you lied to me
about this for all these years,

but now you're parading this bastard
all over town.

- Now you are crossing a line.
- What'd I tell you when you married him?

That he would bring shame on our name.

Excuse me. I have never once been ashamed
of being married to this man.

Well, maybe it's time you started.

- Get out of here before I drag you out.
- [Blythe exclaims]

Oh, there he is, ladies and gentlemen,
the real Donald Hart.

I think that you should leave.

You know my terms.

Goodbye, Blythe.

[Ryan] Hey.

You have got to see the char that
we did on these rib eyes this weekend.

Look at this. Look at that char.

Okay, if you're not interested
in grilling, obviously something's up.

You want to talk about it?

[sighs]

NFD is looking at mass layoffs.
That's why the chief wanted to see me.

So I reached out
to your grandfather for help.

He has agreed to cover the gap.

What's the catch?

He'll only cut the check if I fire Blue.

Damn.

When did he find out about the big secret?

After the distillery fire.

He's using these budget cuts
as an opportunity to make me pay.

What are you gonna do?

I don't think I have a choice.

[♪ sentimental music playing]

[Don] He loves it here.

He's home.

It is gonna kill me
to have to kick him out.

- [Cammie] Good morning, Lorna.
- [Lorna] Is it?

What the heck is this?

I heard from Jeff in graveyard.

They're gonna be keeping track of
how many calls we take a day now.

- What?
- Timing them too.

We got to keep them under
the national average or we get docked.

You're kidding me.

It gets worse.

They're gonna watch over us now
like pit bosses.

Is this a password?

Write that down.

Harris, Joan.

This is outrageous.

We don't need
a bunch of overeducated babysitters.

Keep it down.

They have ears everywhere,
including your calls.

On our calls?

What are you talking about?

They'll be giving you live feedback
on your performance.

- [scoffs]
- I'm getting stage fright already.

How can they evaluate
what we're doing in real time?

They're not trained for that, Alden.

Not technically, but their systems
have proven to get results.

Miami, Chicago, New York, especially LA.

They've all increased their call volume
and their satisfaction metrics

while reducing the workforce.

And how is that a good thing?

Look, we've already been boarded,
so we might as well embrace it.

Just remember, snap-snap, bang-bang.

Someone should tell them

snap-snap, bang-bang
isn't how we do things in Nashville.

It is now because their report
goes straight to the mayor.

[Cammie]

[♪ fast music playing]

Uh, yes, sir. What's going on?

[caller 1]
Yes, I'm at the Shady Acres Home

- at 5... uh, 4... 9...
- [whispers] Hurry it along.

- ...3...
- [phone rings]

911, what's your emergency?

Faster delivery.

[caller 1] No, wait, the address is...

5439...

I said hurry it along.

911, what's the location
and nature of your emergency?

[caller 2] What's that, ma'am?
Can you slow down, please?

- I don't think I can go slower actually.
- Better.

911, what's your emergency?

911, what's your emergency?

- 911, what's your emergency?
- Better.

You're calling about a leaky sewer line?
You want 311, not 911.

A noisy neighbor is not an emergency.
That's what Google is for.

- Call back when somebody's bleeding.
- Excellent.

Sir, what exactly is your problem?

[caller 1]
Well, ma'am, I'm just feeling lonely.

He's lonely.

I can hear that.
But it's not your job to keep him company.

Look at your count.

[♪ music stops]

End it and move on.

Uh, sir, you should see
your facility therapist.

I see they have one.

[caller] My what, dear?

The-The therapist
at the place where you live.

I'm sorry. Goodbye. So sorry.

[headset beeps]

- [Cammie sighs]
- Good job, Cammie.

Next time, skip the "I'm so sorry."

[phone rings]

911, what's your emergency?

[caller 3] Please help, I lost Leo!

All right, who's Leo?

I'm babysitting him.

He's five.

I was folding laundry,
and then I looked up and he was gone,

and now I can't find him anywhere!

Leo, come out!

Take a breath.
What's your name and address?

Erin, 87 Sunset Drive.

Hi, Erin. I'm Cammie. Help is on the way.
Has he ever done this before?

He loves to play hide-and-seek,

but he always comes out when I yell,
"Olly, olly, oxen free."

Olly, olly, oxen free, Leo!

Does the home have a swimming pool?

[♪ dramatic music playing]

Oh, God. Yes.

Go check.

He's not in the pool.

Okay. That's good.

Uh, check the crawl spaces, the attic,
and any vehicles in the garage.

[Erin, distorted] He's not... attic.

What? Erin, I'm sorry, I missed you.

Can you hear me?

[Erin] Yes. Yes, I-I can now.

Maybe he's hiding in one of the beds.

I just realized I didn't check them
before I called you.

That's enough hide-and-seek.
Let's go, Cammie.

Erin...

You said you were folding laundry.

Did you happen to put in another load
after that one?

Yes, why?

Go check the washing machine now!

Oh, my God! He's in there!

[Leo] Erin, help me!

- He's stuck in there! The door won't open!
- [Leo gasping]

That's because
it's in the middle of the cycle.

What kind of washing machine is it?

- And I need the model number too.
- Front loader...

- [Erin, distorted] ...L.
- A-L? Did you say A-L?

- Yeah.
- A-L.

Okay. "To emergency open the door,
unplug the machine and it should unlock."

It didn't work. It's still locked.

The water's rising! He's drowning!

It doesn't make sense.
It should have worked.

What was the washer model?

She said it was a front loader A-L,
but unplugging it didn't work.

You sure she didn't say "H-L"?

The connection was bad, of course.

Let's try something else, Erin.
Plug the machine back in.

- [Erin] Plug it in again?
- Yes, and hurry.

- It's in.
- All right.

Now press the start button twice,

then the spin speed four times,

and then now press start one more time.

It's working. The water's draining!

Leo, Leo!

[Leo gasping]

[coughs]

[Erin] Leo, are you okay?

Is he breathing?

[Leo] I'm okay.

[Erin] He's okay! I think he's okay.

Leo.

[♪ gentle music playing]

Okay. Paramedics will be there soon.

[sighs] Thank you, Stanley.

[Don] Blue.

Blue!

[sighs]

Sorry, Cap, I didn't hear you.

Probably should've asked permission
to do this, huh?

[stammers] What exactly is-is this?

I realized after that distillery fire,

I'd never trained on pumping water
from a backup source.

Figured I'd practice and wash the rigs
at the same time.

[Don chuckles]

Don't tell your brother,

but you are the most impressive cadet
we've ever had.

Not that impressive.

Can't go more than a few seconds
without the pump running dry.

Water line in the bins is even lower than
those hydrants at the distillery.

That's it.

- Blue, that's it.
- That's what?

That's the missing piece in all this.

Great. I have no idea
what you're talking about.

That's okay.
I gotta go to the city planner's office.

You tell Ry he's in charge while I'm gone.

- Did you still want to talk?
- I hope not.

'Kay.

...concludes the findings of Auditor Kinsey
that the emergency co--

- Ariella, can I have a minute?
- Taking a lot of those today.

Tilda, out.

- Hi, Cammie.
- Hi, Tilda.

So...

what do you want?

I understand that you have a certain way
of doing things at your company,

but snapping at people,
breathing down everyone's necks,

it's just not how we operate around here.

Around here. You mean in Nashville?

Any other day,
if I wasn't sure what I heard,

I would have asked,
"Can you please repeat that?"

But today, all I can think is that I say
please too much or that I take too long.

And me second-guessing myself
almost got a kid killed.

And you're blaming me for that?

You put people under too much pressure,
they'll make mistakes.

People?

Or you?

I'm gonna be brief
because I know how much you like that.

You ever tap into one of my calls again,

you won't have to fire me
because I'll quit.

[♪ "Trouble All My Days" playing]

Edward. Thank you for meeting me.

Yeah. It's the first invitation
I've had from you in 28 years.

I wasn't gonna miss it.

I, uh, took the liberty
of ordering you a whiskey.

Raleigh Number Seven.

Two fingers just doesn't make up for
2,000 gallons,

but, uh, it is a start.

That's why I called.

I would like to put
all this petty crap behind us.

So, you ready to accept my terms?

Not quite,
but I have a counter-offer for you.

Let's hear it.

You are gonna save
every firefighting job in this town.

Including that kid Blue?

Especially that kid Blue.

[chuckles]

And why on earth am I gonna do that?

Because I keep thinking about
your distillery and the dry hydrants.

If we'd had enough water to pump,

we could have gotten on top of that blaze
in no time,

and your mash would have been saved.

I just keep thinking,
"Why couldn't we draw enough water?"

You did a renovation on the distillery.
What was it, about two years ago?

I suppose.

Why?

I paid a visit to
the Department of Public Works,

and they couldn't find any record of
your flow tests from the last two years.

They couldn't find a record of anything
since you did the work.

What are you implying?

You've been stealing water.

In order to boost production,

you tapped into the water that should have
been feeding into that hydrant.

Instead of going down to the river,
which, as we learned firsthand,

was not so easy to pump out of.

Do you think I put tap water
into my prize whiskey?

Not your whiskey, but in everything else.

Cool your distillers,
flush out your equipment.

And that's your trump card?

Well, it's one of 'em.

I also looked into
your real estate holdings,

especially the apartments
down by the river.

Those-Those hydrants are
in violation as well.

Now, can you imagine if that
was to somehow leak out to the press?

That sounds like a threat.

You can call it what you want.

Well, then are you ready
to admit the truth?

About what?

That you destroyed my fermentation vats
because you wanted to.

No, I did it
because it was the right call,

but I have to admit,

it felt damn good to watch you suffer.

Well...

We'll just see

who is gonna be suffering in the end.

[Lorna]

[♪ tense music playing]

- Hello?
- It's a butt-dial. Hang up.

We don't hang up on pocket dials.

You do now.

Lorna, hang up and clear the line
for an actual caller.

- Lorna.
- [Cammie] It's okay.

Just follow up with a text
like we were trained.

[Stanley]

Anybody there? Hello?

[Ariella] Kick it. You've got other calls.

[call drops]

- Call dropped.
- Told you, butt-dial.

[Cammie]

- Hello?
- [Ariella] Same number. Probably a bot.

- Push it to voicemail.
- I don't push anything to voicemail.

I told you, butt-dial. Hang up.

That's it. I'm patching in.

[headset beeps]

Nobody's there. Hang up.

If anybody's there, hit a button.

[beeping]

I hear you.
Okay, I'm sending you a video-chat link.

Click the link
so I can see what's going on.

It looks like you're choking.

Okay, ball up your fist like this.

Put it under your rib cage and then punch
as hard as you can with your other hand.

Come on!

Yes, yes, just like that.

[choking]

- She's not gonna make it.
- [Cammie] Okay.

Okay, go to the chair
and fall with all your weight

so that it hits you right here
underneath your rib cage.

[choking]

[Cammie] Ma'am, if you can hear me,
please don't give up.

Come on. You're not alone.
I am right here with you.

I need you to summon up
all the strength you have left and get up.

No! [gasps]

- Oh, come on.
- [choking continues]

Please.

Yeah.

Yes, yes!

[coughs]

Okay.

[gasping, coughing]

How do you feel, ma'am?

Better now.

Oh, my God. You saved my life.

You did the hard part.

Eating alone in a hotel room.

That would have been a sad way to go.

Thank you.

Yeah.

Hey. I--

[sniffles]

Are you crying?

No. I don't cry at work. Ever.

What's going on?

I just wanted to give you this.

Your letter of resignation?

I told you what would happen
if you jumped into one of my calls.

You can't quit, Cammie.

Why not?

I lied.

I was crying.

That woman that you saved,

eating sad takeout
alone in some random hotel room?

That's me.

I even have the same pencil skirt.

If you hadn't taken the time,
if you hadn't enabled that video call,

everything that you
put into this call center,

you saved her life.

And you did it your way.

Which will never look good
on your stat sheet.

You're inefficient.

You're slow, and you're overly polite,

but believe it or not,
we both want the same thing.

Which is what?

To help as many people as possible.

So I will stay out of your way,
but you cannot leave.

I guess I could stick around.

Hey, you were a music producer, right?

You googled me?

I had Tilda pull up your LinkedIn.

Why did you give it all up for this?
No offense.

My husband and I were having dinner.

We were joking
about becoming empty nesters...

[♪ emotional music playing]

...and at first I thought he was laughing.

Then he looked at me with these...

these eyes.

I'll never forget that look.

And then he fell over.

He was choking.

Just like our girl today.

I didn't know the Heimlich on the ground,
and I called 911 and it went to voicemail.

I didn't even know they had voicemail.

I am so sorry
I told you to push that call.

The world needs more people like you.

Well, then, honey,
you got to stop trying to fire all of us!

- [Alden] I have boba!
- [chuckles]

Not all.

Who wants boba? On the house!

[♪ upbeat music playing]

[Ariella] Just one more actually.

Alden? No.

I looked through his books.

He's expensed two dispatchers' salaries
worth of company meals this year alone.

And he's been paying himself
20 hours overtime a week

for the last five years, which is fraud.

[Cammie clicks tongue, sighs]

He has no idea, does he?

I'll wait until everybody gets
a boba first, then I'll drop the hammer.

It's just good manners.

You're learning.

[♪ pensive music playing]

[phone rings]

Hey, babe, what's up?

Oh, I'm just out for a ride.

Thought I'd check in,
make sure you didn't suffer a stroke.

[chuckles] Why would you say that?

Because brain damage is the only excuse
for doing something so damn stupid.

Did you actually
try to blackmail my father?

- He told you.
- Yes.

I'm the one that brought y'all
to the peace table. Of course he did.

I needed to keep you out of it.

I found out your dad's been up to
some pretty shady stuff.

Well, then you should have told me, and
then we could have dealt with it together.

Even if it meant
airing your family's dirty laundry?

Yes, if it's the right thing to do.

Instead, you fired a shot across the bow.

And I hope you're ready because
you know that when my father goes to war,

he goes full-scorched earth.

And no matter what happens
in the end, now everybody gets burned.

Honey...

[swords clash on laptop]

What the heck?

[beeps]

All right, Taylor, we need
to order two more vials of diazepam,

- three morphine--
- [swords clash]

- Whoa.
- [computer beeping]

The heck is that?

[Roxie] Somebody's in our system.

[Cammie] PD16, please respond
to that wellness check.

Copy, dispatch.
Can you repeat the address?

Yep, sending it to you now in the CAD.

[swords clash]

Hey, dispatch,
something's wrong with our MDT.

[Cammie] You're not looking at
a pirate flag, are you?

How'd you know?

'Cause I'm looking at the same thing.

- Did y'all just get locked out too?
- Yeah. "Prepare to be boarded."

- [dispatchers gasping, clamoring]
- [alarm blaring]

Creepy.

Whoa. The system's going haywire.

Flash flood alert. Wildfire alert.

- Toxic spill alert.
- Who could be doing this?

[alarm blaring]

[automated voice] Attention,
all personnel. Earthquake alert.

Earthquake? Here?

Attention, all personnel.
Nuclear attack alert.

- Did they just say nuclear?
- What the hell's going on?

We've been hacked.

[alarm continues blaring]

[phone chiming, buzzing]

Wildfires and earthquakes?

What is happening in Nashville, Willie?

[phone chiming, buzzing]

Tornadoes? What?

[tornado alarm sounds]

[♪ dramatic music playing]

[Blythe] Whoa, whoa! Hey! Whoa, whoa!

- [whinnies]
- [Blythe shrieks]

[alarm stops]

Is it over?

I don't think so.

Six hours? This is a timer.

To what?

"Drill time is over."

It's a ransom.
They want the city to pay ten million.

[Stanley] Or what?

"Nashville gets bloody."

[siren blaring]

- Oh, God, we're all gonna die.
- Hold on.

[ship horn sounds]