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Hello

"Palestine Red Crescent Emergency Call Center"

"Ramallah, West Bank"

"84 kilometers from Gaza"

Apply pressure to stop the bleeding Cover the wound

Palestine Red Crescent, go ahead

Palestine Red Crescent Go ahead, how can I help you?

Okay, the ambulance is on its way

- The nearest ambulance is coming - Stay calm

I can't hear you clearly

Okay, okay

You are now at the end of Nazareth Street

Then you will see the roundabout, correct?

Yes, at the roundabout go straight ahead

Keep going straight Keep going straight

I see you, don't be afraid I see you, I see you

Keep going straight then turn right, I...

I see you, you are a red dot on the screen

- The ambulance crew is not responding - How are you holding up?

Do you need any assistance?

Yes, this is the report Great, thank you

Are you okay? Is everything all right?

- Everything is fine - Okay

- Rana - Nisreen

Why are you still here? Weren't you supposed to leave early in the morning?

I just need to tie up a few loose ends I am extremely exhausted

I can't wait to go back home

Rock, paper, scissors

- Rock, paper, scissors - Five to three

- Five - Six to three

- Five to three - I'm beating you

Come on, one more time Wait, we have an emergency call

Hello, Red Crescent Emergency Ramallah, West Bank

I'm Omar, go ahead

Hello, are there any phone lines left in Gaza?

No, there are no phone lines left in Gaza

All calls are being redirected here after it was bombed

Slow down, slow down Where?

- North of Gaza - In Gaza?

Yes, but it shows that you're calling from Germany

Okay

Okay, I'll send you a message Send me your brother's car location

- and his phone number - Okay, I'll text you that

Okay, thanks

Mahdi

- Yes, Omar? - We might need an ambulance

- in northern Gaza - In the north?

Yes, there is a gas station I'm not entirely sure, wait a moment

"They're at Fares Gas Station in a black car"

At Fares Gas Station

What's the nature of the emergency?

Bashar Hamada with his wife and children

- evacuating from Tel al-Hawa in their car - Tel al-Hawa

About 400 meters from their home

they were targeted near Fares Gas Station at 1 PM

- At one o'clock? - Yes, at 1 PM

It is 2:35 now, so this happened an hour and a half ago

That is correct

So, are there still survivors in the car, Omar?

I don't know, I spoke to his brother who's in Germany, he knows nothing

He doesn't know if they are still in the car or if they managed to escape on foot

The man is beside himself with fear He is not getting any information

The gas station is located in the besieged zone

The army has closed off this area since this morning, Omar

"Fares Gas Station"

"They're at Fares Gas Station in a black car"

"This number will definitely answer 0567022508"

We just received their phone number

Okay, try calling them

- I will, stay on the line - Okay

It's ringing

Hello?

- Hello, dear - They are shooting at us

- Hello? - Yes, they are shooting at us

The tank is right next to me

- Are you taking shelter? - Yes, we're in the car

and the tank is just right there

Are you inside the car?

Hello?

Hello?

Hello?

Omar

Hello?

Is she still on the line?

Hello?

Omar

Omar, you need to talk to Rana She is your supervisor

Omar

Omar was talking to a girl in Gaza

There was gunfire then the line went dead, but...

I see

Omar

Are you okay?

Do you need psychological support? Should I call Nisreen?

No

They killed her

What was her name?

We don't know, she didn't have time to say her name

Omar

Hello, Omar

How are you holding up?

We hang these up in the office

When we don't have a photo or even a name

of the people who died while we were on the phone with them

Once we receive their real photos we hang them here

To honor their memory and show our respect

This way, you find closure within yourself

So you will be ready again to receive new calls

Thank you

Omar, if you need to talk to someone, I'm here

My door is open to you

You can come and let it all out

Deal? Don't be shy

- I need to get back - Okay

I need to go Do you need anything?

- Thank you - Go get some rest and recharge

A six-year-old girl is still alive inside the car

"Can you call her?"

Rana, come here, quickly

- What's wrong, Omar? - There is...

Her uncle sent a message saying there is a six-year-old girl

still hiding inside the car

Okay, call her

Omar

Come on, you've been trained You know exactly what to do

Go ahead, call her

Okay, I'm leaving

- Hello, uncle - Hello, my dear

Stay with me

Listen, sweetheart Focus, focus, stay on the line

Tell me what happened there...

- Yes - Hello?

There's no time

What? Are you hiding?

- Quickly - Hello?

Hello? What's your name?

- There's no one with me - What's your name?

There's no one with me

I can't hear your name clearly I'm Omar, what's your name?

- My name is Hanood - Hanood?

What's your name?

- Hanood - Hanood?

- What's your sister's name? - Come get me out of here

- Okay, where's your sister? - Come get me out of here

Okay, I'll come to get you but where's your sister?

I don't have a sister

- Mahdi - Yes, Omar?

A six-year-old girl is still hiding inside the car

A six-year-old girl hiding inside the car?

- Yes - What about the others?

The others? I don't know

She said she's alone in the car She's on the line

- Who's on the line? - The girl

Is she one the Hamada family, Omar?

- Yes... - Ask her

- Hanood - Yes?

What's your last name? What's your full name?

Hind Rajab Hamada

- Hind Rajab Hamada? - Yes

- Okay, all right - Rana

Hide under the seats Don't show yourself at all

Stay on the line with her

- Deal? - Okay

Where are your mom and dad?

They are not here

Okay, stay where you are

- I'll call you back shortly - No, come get me out of here

They are shooting

- Mahdi - Yes, Omar?

Any updates?

I'm waiting for details about the available ambulance crews

She doesn't have much time left Please, call them and get them moving

Omar, it won't help if you call them again

They need to gather the information first then they'll get back to me

- Hanood - Yes?

Stay with me on the line for a bit I'll come back to you, dear

Okay

The problem is there's only one ambulance crew left in the north

Call them directly

Omar

Please go back to your call with the girl and let me do my work

Call Zaino now

Ibrahim is the coordination officer in Gaza

He decides whether to call them or not and that's what he is doing now

They are shooting at her

They will kill her just like the other girl

Please, tell Rana to come and take Omar out of here

Mahdi, they are shooting at her

Here he is

Yes, Ibrahim?

Okay

- One moment - Tell me...

Just a moment...

The crew, Youssef Zaino

Youssef Zaino He is my favorite guy

- The driver - It's Madhoun, there's no one else

Ahmed Al-Madhoun

- Type of the ambulance - Savana

- Savana - Savana

- Three - Three

- One, zero, seven - One, zero, seven

- Four - Four

- Five, five - Five, five

- Okay - Call Zaino immediately

Okay, okay, I'll start coordinating

Coordinating?

She doesn't have time, man

I'll call Youssef Zaino to see if there is another way

There is no other way

Who told you you're allowed to talk to Zaino?

Why would you talk to him? Are you a supervisor?

I'm not a supervisor but I'm trying to save the girl

- The girl... - The girl is stuck in the car

It's not your job to save the girl It is my job to save her

Your job is to sit and stay on the line with her

and keep talking to her while we try to coordinate her rescue

Don't let me see you again without a Red Crescent vest

- What's going on here? - I'm trying to start coordinating

but Omar isn't handling this calmly

Coordinating? I hope it won't take nine hours this time too

Come with me, Omar

I hope so

- Hind? - Who is speaking?

My name is Rana and you're Hanood, right?

Yes...

Hello?

- The number you're calling... - Zaino isn't answering

Omar, I told you calling Zaino is my responsibility, dear

I'm just telling you there is no signal

Sure there is no signal, the army is jamming all communications in Gaza

Hello, the Red Cross?

Vanessa, yes

We need a secure route for our ambulance from the Saint Porphyrius Church

to the Fares gas station

in Tel al-Hawa, northern Gaza

Is it an emergency? A rescue?

- Yes, okay, thank you - Okay, I'll call you back

That's Zaino, yes, Zaino?

How are you my friend? Are you at Baptist Hospital?

- Hand me the phone, Omar - Are you at Baptist Hospital?

I will connect you now to the head of coordination

The chief negotiator, the martyr the prisoner, the hero

Mahdi Al-Jamal, go ahead

Hello Zaino, what is going on?

Are you with Al-Madhoun at Baptist Hospital and not at Porphyrius Church?

Okay, you are eight minutes away from the rescue mission

Please Zaino, I need you to wait for my instructions

- Understood? - God willing

Thank you

Yes, my friend

I have a mission impossible for you

Hello, Ibrahim I have started coordinating

Do not worry, I will not sacrifice our last ambulance crew in the north

My dear, I will secure their route first

and make sure it is safe before their mission

Hello, Hind

We have been talking to Hind for eight minutes

If you sent the ambulance, they would have taken her out of the car by now

Hind

Hello, my dear Hanood

Yes...

My dear, I will stay with you on the line, okay?

Until someone comes for you, okay?

- Okay - Where are you hiding now

Where are you taking shelter at the moment?

In the car

You are inside the car not outside, right?

- That is right - Okay

Is anyone nearby who can see you or talk to you?

- No - Okay, my dear

Who were you with?

With my whole family

Who? How many are there?

Do you know their names? Can you tell me?

No

- Were your mom and dad with you? - No

The army just shot at you right my dear Hanood?

My little one, my dear Hanood

Come take me

My dear, calm down and listen to me

I...

My dear, I want to ask you a few questions

Focus with me a bit, okay?

- Hanood - Yes?

Okay, listen to me

When they shot at you who was with you?

- Your father... - Everyone

Were your parents with you inside the car?

- Or near the car? - No

My mother is not dead

How many siblings do you have?

I only have one brother

How old is he?

Three years old

My brother is at home with my mother

- What is your brother's name? - Ziad

- Ziad? - Yes

Ziad

- What is your sister's name? - I do not have a sister

- Who was with you in the car? - No one

- Are you alone? - Yes

Are you alone? Is no one with you at all?

No

I am here without mom

Without dad and without a brother

There is no one except me and Sarah

- Sarah? Where is Sarah? - Sarah is next to me

Is Sarah with you right now?

Who is Sarah?

Yes

My dear Hanood

Sarah spoke to the uncle first, right?

- The person who talked to you before - No

Can Sarah talk?

Yes

Is Sarah injured? Is there blood on her?

Yes, there is blood on her

Is she right next to you or in the front seat?

- What? - Is Sarah next to you now?

Yes

Can Sarah talk? Talk to her Can she talk?

But Sarah is sleeping

- Sarah is sleeping? - Yes

Someone is calling me

Hanood?

Hanood?

It is her uncle, he is calling me Give me the headset, I will talk

You have to hang in there What else can we do?

We are in a state of war We have taken...

- Mahdi - We are in a state of war

You have to be patient a little

Do not even ask me if I have made any progress

I will tell you as soon as I get an answer, okay?

Okay, drop the subject

- Yes? - Enough

Go back to your desk There is no other way

- Go back to your desk - Yes, yes

Go back to your desk I have not left this office for two months

I have not gone home and I have not seen my children

And you cannot hold on for 24 hours

We are trying to send an ambulance

Yes, we are trying to send an ambulance

I want to ask you Who is Sarah?

Okay, do you have a photo of her?

Okay

Okay, I will stay in touch with you

Thank you

What did he say?

He said a family member spoke with Lian and Hind on the phone before me

Everyone was martyred except Lian and Hind

- Who is Lian? - The girl I spoke to on the phone

She is Hind's cousin

In the car are her uncle, his wife and their four children

There is no one left but me

There is no one left but me

Are you the only one awake?

No one else is moving and blood is covering them all?

Yes, blood is covering them all

Yes, blood is covering them all Please do not leave me

If I am not mistaken in the car, there are...

Your uncle, his wife and their four children, right?

They are sleeping

- So, they are with you? - Yes

Hanood, let them sleep, okay?

Do we not say at home...

we should not make noise while others are sleeping?

Let them sleep so they can rest

The trip must have worn them out

The girl is stuck in the car with six corpses

Can you call the Red Cross and tell them that?

Mahdi, she thinks they are sleeping

It is true they were shot

It is true they are bleeding

but they look very comfortable because they are sleeping

Let us agree they are sleeping, okay?

I said they are dead

They are all dead

- What did you say, my dear? - They are dead

They are dead?

Yes

They are dead

They are all dead

My whole family

They all died

My whole family, they are all dead

Send the rescuers What is your problem?

What will happen? Call them They only need eight minutes to save her

Without coordination those eight minutes can cost them their lives, Omar

Mahdi, these men are highly skilled

They have saved many lives

Please, call them This isn't their first mission

Omar, you are going to be the death of me

- "Humanitarian Martyrs" - Do you see all these people?

Take a good look Do you see them?

This one had two children

And this one had four

Three girls and one boy

She had just gotten engaged

I knew these people, they had ambitions, dreams lives and families

Just like us

They were bombed We lost them all

They were the best paramedics here

I promised myself that if another photo goes up on this wall

I will resign

Omar, we need to secure a safe route for them

approved by the army so they can carry out the rescue

How can you coordinate with the army that killed your colleagues and all these people?

Are you kidding me?

Are you kidding me?

You know I never coordinate directly with the army

We coordinate with the Red Cross and with the Ministry of Health

here in the West Bank

- How did they attack you? - They shot at us

Are they targeting you from houses or while walking or from an aircraft?

- No, from the tank - They shot at you from the tank

Yes

What do you like? How were you at school?

I was at the top of my class

- Do you have water in the car? - No

- Do you have food? - No

I do not have anything

Talk to her about something else

What grade are you in?

- Tell me, Hanood - I am in the Butterfly Class

- Yes? - I am in the Butterfly Class

Are you in preschool?

- Right, Hanood? - I cannot hear you

- I'm asking you, are you in preschool? - Yes

At which school? What is your school's name?

Esaad Al-Tufoula

- Esaad Al-Tufoula? - Yes

Are you a good student?

What is your favorite color?

- I do not like anything now - What is your favorite color?

I do not like anything

- What color are your clothes? - I cannot hear you well

I can hear you I can hear you, speak

Give it to me, it is easier for her to talk to me, let me speak to her

- Wait a bit Hanood, wait - I am all alone

You are alone? I know you are alone

But remember, our Lord Glory be to Him is with us

- Stay with me - I am with you

I am with you, my dear

I will stay with you until someone comes for you

- I will not leave you alone - Stay with me until someone comes...

- What? - Don't go before someone comes

No, I will stay with you

I will stay with you even if the army comes, God forbid

Stay on the line I will stay with you

Okay

- Hanood, my dear - Yes?

I want to talk to you, okay? But I want to ask you something

I want you to look out the window

of course only if you are able to

If you cannot and you are hiding stay where you are, okay?

Now...

Can you see what is around you from the window?

- They are shooting next to me - What did you say, sweetheart?

They are shooting at me

They are shooting at her

Mahdi

Alright, tell me what do you like?

Please, come get me out of here

I am scared

- Let us pray to God - Oh, God

- Lord, protect us - Lord, protect us

Shall we recite a verse from the Quran together?

Okay

How about we recite some Qur'an and supplications?

- Alright - Okay

In the name of Allah the Most Gracious, the Most Merciful

All praise is to Allah Lord of all the worlds

All praise is to Allah Lord of all the worlds

The Most Gracious, the Most Merciful

The Most Gracious, the Most Merciful

Master of the Day of Judgment

Master of the Day of Judgment

You alone we worship and You alone we ask for help

You alone we worship and You alone we ask for help

Guide us along the straight path

Guide us along the straight path

The path of those You have blessed

The path of those You have blessed

Not the path of those who have incurred Your wrath

Not the path of those who have incurred Your wrath

Nor of those who have gone astray

Nor of those who have gone astray

- Amen - Amen

The Almighty has spoken the truth

Well done, you have it memorized

Can you come get me out of here, please?

Okay, don't cry Shall we continue with prayers?

The tank is right next to me

- Where is the tank? - It's right next to me

- Is the tank near you? - Yes

Is it moving or standing still? Did anyone get out of it?

It's moving

- It's moving? - Yes

Is it moving next to the car...

or is it coming from behind the car or from in front?

It's in front of the car

- Is it coming towards you from the front? - Yes

- Is it very close? - Yes, very close

- Is it moving? - I told you the tank is next to me

Please, I'm scared

Get me out of here

Hanood

Hanood

The line is breaking up I'm calling her again

No, please you have to do something you have to push them

I know, I know, I...

Waiting for the green light to send the rescuers

- We will keep you updated - Please, please

They are coming

- Very close - And is it moving?

I told you the tanks are right next to me

Please, I'm scared

Very scared

- And is it moving? - I told you the tanks are next to me

Please, I'm scared

Very scared

What happened?

I'm trying to call her again

How much time has passed?

Sixty minutes have passed since we spoke to her

All we need is eight minutes to save her

Excuse me...

A man named Mohammad Hamada is calling nonstop

He wants to speak to the head of coordination, I transferred him to line two

Talk to him, he's her uncle

Hello?

It's not allowed

I know this is taking longer than it should

Because our ambulance needs eight minutes to reach the girl

We first need to communicate with the Red Cross

- In Geneva? - No, not in Geneva

They have an office in Jerusalem

and the Red Cross will contact COGAT

COGAT is...

It's a military unit at the Israeli Ministry of Defense

The Occupied Territories Activities Coordination Unit

No, not the military unit in Gaza but another coordination unit

The military unit at the specific location

sends the route our ambulance can take without being targeted

but it doesn't send it to us directly

It goes to COGAT and COGAT passes it to the Red Cross

and the Red Cross sends it to us

Receiving the route map, however

doesn't mean we have the green light to dispatch the ambulance

Because approval is an entirely separate stage

I am obligated to follow all procedures

and follow instructions because if we make a mistake

or cross any line our ambulances might be targeted

And we would be accused of violations

I understand that

I understand that an ambulance can go anywhere in the world

but what can we do?

Our only option is to go from house to house

Yes, between the walls

Picture yourself as Spider-Man

It's a forty-minute to an hour walk, give or take

- Always be sure to... - Thank you, Madhoun

Don't move a muscle, Madhoun stay put until I say so, those are orders

- What do you think you're doing? - What are you doing?

- Why would you do that? - Do what?

Those men could save a million souls why are you throwing a wrench in the works?

Because I'm just following orders why are you making a scene?

How can you even ask me that?

These men are heroes you think they're cut from the same cloth?

Hiding like scared rats behind desks?

- Am I a coward? - To heck with the green light you awaited

and to heck with your coordination

- This is genocide, plain and simple - What? People are dying

- People are dying - And you're too sensitive for your own good

You know, people like you are the reason we're still under occupation

No, no, no...

No, no, she didn't die She's alive

Nisreen, could you come here, please?

Let's step outside for a minute let's go get some fresh air

I couldn't save her, Nisreen! I couldn't do it

I feel you, I really do

Let's have some water Drink some water

Drink some water

Just breathe

Look at me, look right at me

You did everything in your power

Breathe

Rana, Rana

You did everything you could

Come on, let's go outside to get some fresh air, come on

Come with me, my dear

- Give me a cigarette - It's not allowed

Hello?

Yes

Not yet

Thank you for calling me, but...

This is no longer necessary

We lost the girl

Rana

Come here, sweetheart

I was on the phone with a woman in labor

The poor woman was trapped alone in her house

under siege, with no one by her side except her little sister

She was only ten years old

So I got a doctor on the line and he stayed on the phone with them

He guided the little girl through every step and I stayed on the line with them

for five long hours

until the baby was born

And the moment I heard that cry, Nisreen

Not only I felt I mattered...

I can't explain how I felt

I put on a full face of makeup

What was I thinking?

"Can you send me her mother's number?"

Hello?

- Are you Hind's mother? - Yes, I am

I'm calling from the Red Crescent

Can I ask you something?

Just listen to me for a moment

One question, you're shouting will you please just listen?

I need to ask you, when...?

When was the last time you spoke to Hind?

Just now? Right before I called you?

Alright, goodbye, goodbye

- Come quick, she's still alive - What?

- She's still alive - She's still alive

- Hello? - Hello, Hanood

They are shooting at me

- Hello? - Get me out of here

- Don't hang up, stay with me - Give it to me

Here, take it, talk to her

- Hello? - Hey, Vanessa, how are you?

The girl is still alive

I'm glad to hear that but unfortunately....

No, please re-establish coordination, please

- Did she apologize? Why? - But why?

It's getting dark

- What is it? - It's getting dark, I'm scared

Can you speak up a little?

It is getting...

I know all of Gaza needs help

- Call the army back - Omar

- Please, Mahdi, let me speak to her, please - Stop it

Hello, no, no, no...

Listen, listen, listen they're shooting at a car

with a little girl inside surrounded by dead bodies

Can you imagine that?

Who talks to these people? You do, huh?

So do something

Damn you! Damn you!

- Don't say a word - Omar

- I'm starting to lose my grip - Omar

Omar

What is going on?

The Red Cross refuses to coordinate again

So what's the holdup?

Talk to the Ministry of Health they have resources too

Hello, Doctor this is Mahdi from the Red Crescent

Could I please ask for your help...

to coordinate safe passage for our team to reach the girl?

The girl is in the car, surrounded by her family's bodies, and...

There are tanks and shelling all around her

You know this area is under siege We need to coordinate

Thank you, Doctor, thank you I'll await your call

I'll send all the details Our team is standing by

- Thank you - What did he say?

- What, are we starting over? - What?

- Back to square one, we're at it again - Okay

- Can you hear me? - Yes, my dear, I can

- They're shooting at me - I can hear the gunfire

Come get me out of here

- Please - My dear...

I'm all alone!

I swear, sweetheart I'd be there if I could

Ask your husband to bring you to me

Ask my husband to take me there?

Yes

My husband is at work, my dear

He can't take me there

- Call him - Should I call him?

- Yes - Okay

I'll call him and ask him to come get me out of here

- Any progress? - We're in touch with the ministry

- No progress yet - We're waiting

Dear, my husband is very far away

It'll take us time to reach you

We live in a very far place

- What time is it now? - What?

What time is it? I'm telling you it's getting dark

You were saying that darkness is falling, right?

But there's still a little light left

We still have some time

I've called everyone I can think of I even spoke to an ambassador

I need your help

I need the number of someone with real pull, someone at the top

I know the offices are closed

I don't want an office number I need a personal line

I understand, ma'am I swear I do, in fact...

I understand perfectly

Alright, ma'am

Believe me, my colleague is trying to talk to her and keep her calm

But how can she...?

It's the girl's mother, talk to her I can't take it anymore

Hello?

Is your son with you?

Thank God, thank God, we hope we could bring Hind back to you

so you can be a family again

God willing

It's dark now, please come

Don't leave me alone, please

You need to calm down, Rana

You have to keep your cool so she can stay calm too

- Get me out of here - I'll send someone for you, my dear

but I can't come myself

Come

I swear I want to take you but it's not my call to make

But, as I told you before

we're coordinating and we hope to pull it off

What is that?

- What is coordination? - Yes

- Tell her it's like a big family - Hanood

Didn't I tell you that in the Red Crescent

we're all brothers and sisters?

We have a father

and the soldiers in the tanks

they have a father too

So our father has to talk to their father

so we can send our brother to rescue you

without them opening fire on him

But they're shooting right now

They're shooting now? Yes, I know that

I can hear the bullets

Call someone to come and get me out of here

Call someone, call my uncles

Ask them to come get me out of here

Who do you want to come for you?

- Hanood? - Please, Nisreen

Listen, give the recordings to Layla to post online

we need to get them out on social media

and to the press

Of course, of course

Come with me and catch your breath

Quickly, Layla I need to call the girl back

Is there another headset?

- The headset is fine, it's working - It's not working

I think, I think the phone is out of her reach

- Let me talk to her - No

- Nisreen, let me talk to her - No

- I want to talk to her - Let me speak to her, Nisreen

- You'll break it, give it to me - No, no

- No, Rana! - Step away from here

- That's enough, Nisreen - You can't talk to her like that

The girl is under enough pressure and you're adding fuel to the fire

I don't need to calm down

- what we need is to save her - It is necessary

No, it's not necessary, enough I wish I would die

- Rana, take a deep breath - I want you...

- Why are you screaming, my dear? - Focus

What's is going on?

I was hit in my eye

- Your eye? - Yes, my eye

Hanood

- Hanood - Yes?

- Hanood - I was hit in the eye

Hanood, my dear, my sweet girl

Talk to me slowly, my dear

so I can hear you

Don't hang up, stick with me

Okay

- My dear - Take it easy

My dear, I need to ask you something

Does your eye hurt?

They shot at me and hit me in the eye

What's the matter? Your voice isn't clear

So please speak calmly to me, Hanood

- So I can hear you - My eye hurts

I can't hear what's your name My name is Omar, and you?

Don't forget the English subtitles

- Yes, of course - My name is Hanood

- They're shooting - Hide under the seats

I'm scared

They're shooting at me

I'm so scared

- She's scared, she says she's scared - Hanood

I've been hit

Who was hit?

- Hanood - Come take me

Did she say she was hit?

- She was shot - She was shot

The girl is bleeding, she was shot

- Do something, please - Post it, post it quickly

and mention that she's injured and bleeding

Yes, that's a stroke of genius

Don't forget to write in English

She's bleeding... She's injured

What? Really? You don't say Check out the social media

Look, look, look here

There are children torn to pieces lying by the roadsides

Do you think the voice of a frightened child...

will move the needle or mean anything to anyone?

She needs an ambulance

An ambulance

Please, Omar, we are all at the end of our rope

Please

Yes, Hanood, my dear

- Were you injured? - Please put it on speaker

Come take me

Hanood?

Hanood?

I called Mom to send me a doctor

A doctor? You want a doctor?

Yes, we need a doctor to get us out of here

My dear, I spoke to the doctor to get you out of there

But I need you to stay put where you are, okay?

- She is injured - She doesn't sound injured to me

I think the blood on her is from the bodies in the car

Hanood

Do you know the way home?

- Omar - I know where the house is, I know

What?

I know where the house is come take me

Don't move, stay put my dear

Stay inside the car

I cannot...

What did you say, my dear?

I cannot get out Come rescue me

They are all around you, if you step out who knows what might happen?

The line went dead Get up, Omar

Hello?

Doctor, any updates?

Is this a call from the Ministry of Health?

Yes, yes I spoke to the ambassador

I know the protocol, authorizing one intermediary at a time

but that conversation was not official

The girl is injured and bleeding and we are at our wits' end

Did we get the green light?

- But... - Hand me the phone

Hand it to me Hello, doctor

Doctor, it seems the coordination will take all night

So, let me suggest a better idea

Can you contact the army?

Tell them a girl needs help they should go and rescue her

All they have to do is go and get the girl out

Let them take some photos for their propaganda machine

and let the girl live

She knows the way home

I swear, if I were an Israeli soldier I would have done the same thing

I don't know what world you're living in

Do you think they don't know she's in the car?

You know their tanks have infrared sensors

Thermal imaging doesn't show the bodies of the dead

But she appears as a bright red figure

That is, if they can't hear her too

There is no sound

- There's no sound - No

Wait

- She's breathing, she can hear you - Okay

Okay

Do you know that I tried to contact you...

over the phone...

because I wanted to check on you? But Mr. Omar spoke to you himself

By the way, Mr. Omar always beats me to the punch

He's always on the ball

Did we lose her?

Yes, it would be more convenient for you this way, right?

Shut your mouth

Hanood?

Do you know that when I have a daughter I will name her Hanood?

Talk to me if you can hear me

- She can hear you - Hanood, did you mute yourself?

- Move - What do you want?

What are you hiding? Move! Move away!

- Turn on the laptop - I don't want to turn it on

- Move away from the laptop - I won't move and I won't turn it on

Mind your own business, come on

Hello?

Hello, doctor

Yes, I received it

Thank you, thank you

Turn on the laptop and move

- Enough, Omar! - Move!

- I don't want to move - No, you will move

- I won't move, I won't move - You will move

- So turn on the laptop - I don't want to

What are you hiding from us?

Turn on the laptop, please

Finally

- Please call the paramedics - No, the girl isn't speaking at all

The girl is still alive

She was bleeding and now she isn't speaking

Everyone, the girl can hear us but we've made her many promises

that she no longer believes what we say

She is breathing and is still alive

Please, talk to them

Even if she's alive I can't send paramedics

- I need to get the green light - Okay, I'll show you the green light

- Give me the phone, give it to me - Don't interfere, it's not your concern

- I don't want to... - Give me the phone, Mahdi

I won't give you the phone What will you do?

- I want to speak to them - Lower your hand

- Give me the phone - Lower your hand, step back!

Didn't I tell you my brothers and sisters at the Red Crescent...

are coordinating things?

- Come on - We're doing everything we can

- Calm down - We need to coordinate to reach you

Rana?

Rana, my dear, let me talk to her

Let me talk to her

Let me try, it's okay

Take a break

Give me the phone

Okay

I know your spirit is strong

A fighting spirit

that loves life

I want you to take a breath

Take a very deep breath

Picture yourself...

smelling a rose

We smelled the rose

We hold our breath...

Hold our breath in

Now we've held our breath

Then, we will imagine ourselves blowing out a candle

Just like that...

we will inhale...

and exhale

Inhale

Exhale

Take a very deep breath

As I told you, we'll take a breath...

Smell the rose

Then blow out the candle

Close your eyes

Remember the sea

Remember the sun's reflection on the sea's surface

Remember yourself

How you used to swim at the beach

and how you used to play by the water and sand

Remember that

Close your eyes for a moment and imagine that, my dear

Think of Gaza's beach

Gaza's sand

The beauty and softness of the sand

The comfort one feels when walking on sand

Walking barefoot on the sand

Hello?

- Yes, my dear? - It's her, it's her

Yes, Hanood I hear you, my dear

- Hanood? - Hello

Yes

Yes, Hanood

- Who is speaking? - It's me, Nisreen, my dear

I am Rana's sister

I am Nisreen

Tell them to come, tell them

What did you say, Hanood?

Save me

Okay, I'm right here with you on the line

until you see a member of the Red Crescent team, okay?

We will save you, my dear

- Do you hear me, my dear? - Okay

Hello, Doctor?

We are still talking to the girl and she is begging us

Any updates on getting the green light?

Come get me out of here

I am so happy to hear your voice, my dear

What?

We are still awaiting the green light

Why don't they send everything at once?

What do you want me to do? Do I make the rules?

I don't

I've told you time and again no ambulances move without a green light

Mahdi, the girl's mother is screaming over the phone

- Should I take the call? - Mahdi, we must save her, please

We've been telling her for three hours we needed eight minutes to save her

- Come on, get it done - Mahdi

- Please, hand me the phone - Enough, enough now

- I'll talk to them, give me my phone - That's enough, take the phone

Give me my phone, Mahdi I'm chasing you like a child, come on

Mahdi

I won't budge an inch without the green light

Give me the phone, please

Mahdi

Come on, Mahdi

Join me in the game

Come on, Mahdi

Great

Excellent

Come on, get me out quickly

We will come to you We are coming quickly, sweetheart

Come and save me

Okay, sweetheart Okay, okay, my dear

Okay, okay, my dear

Just like I promised

Please, I'm dying

My dear

You are fine, you are alive

You're breathing and talking to me

I am dying it feels like I'm dying

- Rana, Rana - Rana

Rana

Are you okay? You are okay

- Rana - Breathe, breathe

Come on, alright

- Wait... - Please, hand me the phone

Okay, okay

We got the green light

We got the green light, Mahdi

We got the green light

Hind, Hanood

- Yes? - We're coming to take you

Yes, Zaino, I hear you

Alright, dear...

I'm at street...

Gamal Abdel Nasser Street that's correct

Then turn left

- Now, as soon as they move... - You'll get the girl out in minutes

- You got this - Okay, ma'am, ma'am

- Pay close attention - The ambulance has departed

I'm putting you on speaker she can hear you

Um Hind, she can hear you and you can talk to her

- Hind? - Yes

I love you, I love you

Our thoughts are with you You are alright, aren't you?

- Yes - Stay safe, dear

Okay

Alright, stay where you are

Okay

It will be over soon, dear They are on their way, darling

We're on our way We're on the way to you

We're almost there, it's almost over There's not much left

They will be there shortly

- Okay? - Yes

I lost the connection

What happened?

Mahdi, they're not moving

He stopped

There's no signal The network is down

Call anyone, I don't know

- Call Madhoun instead of Zaino - I am calling

Hello, you cannot reach...

Madhoun is also not answering The network is down

- Could it be...? - No, no

Zaino, why aren't you moving?

Okay, stay put, don't move until I get back to you, understood?

Okay, okay Wait for news from me, brother

- What did he say? - The road is blocked

A bombed-out building collapsed onto the road

- A change of course is necessary - So they are here

Do you think the city resembles this map The city has become featureless

This map is old and the city doesn't look like this

- Hanood, my dear - Yes?

We are on our way and need some time

We need 10 minutes but because the road...

- Hello, Doctor - is rugged

The road is extremely rugged

Doctor, the ambulance is stuck at the Dahshan and Al Senaa intersection

There's no street left

The guys... We have to change the route

- Hello, Doctor, yes - Hopefully

Hanood, Hanood

No, they are waiting for instructions from the army and will not move

- Yes? - Don't end the call

Yes, I can hear you Don't end the call

Honey, sweetheart

Zaino?

Listen, there's been a slight change in the route

Yes, yes, it is from the army

Turn left five meters from your current position

That's enough, no more than five meters Stop there

Then turn left and you will return to the original route

Thank God, here they are

- Here we go - Hanood, dear

The car will arrive in one minute but it's moving very slowly

- That's the best news from Mr. Omar - What?

We are in a tight spot but we'll head...

I'm on this street and I'm going to turn right

Hanood

You mean the Arab League street, right?

- Correct - Turn right, turn right

400 or 500 meters at most

Um Hind, Um Hind They are behind her

At a distance of half a kilometer or 400 meters, they will reach her

Hanood, don't worry They will be there shortly

Did they point a green light at you?

- Wonderful, they recognized you - Thank God

Are you coordinating on security?

Safety comes from God, my dear yes, we're coordinating

- What did you say? - No, we're talking to the family

There's coordination, Um Hind, we've been trying to achieve this for three hours

- Don't worry, my dear - It is Fares Station, right?

Yes, Fares Station Where are you now?

We are nearly there We're next to the Station

The girl is there, right?

The girl inside the car that was under gunfire

My dear, do you hear the sound of an ambulance? They've arrived

Should I go down to check on her or no?

Stay on the line Can you see the car?

No, I cannot see anything

Are the sirens and lights on?

The sirens...

either the lights or the sirens

There she is

Hello?

Hello, you cannot reach the requested number at the moment

- The guys are gone, it's over - No, no

No, no

Please, try calling them back the connection was simply lost

Ask her if she heard gunfire

Did you hear the sound of gunfire, Hind?

Is there gunfire near you?

Yes

Don't be afraid

Was there a sound of gunfire or not?

She says there is

I feel like she's saying yes by default

Please, make sure of it

- This information is extremely important - Were there gunshots?

- Were there gunshots? - Yes

- My dear Hind, Hind - Don't be afraid

- My dear, Omar is speaking - Hello

- My dear Hind, Hanood - Yes?

Alright, try to focus a bit like you did this morning

- Yes - Okay, come on

Just now, did you hear the sound of gunfire just like this morning?

- Yes - Are you sure?

Yes

Were there gunshots?

She said she heard

Did she hear the sound of gunfire?

Yes, she did

Ask her if anyone has reached her

I would like to ask you, Um Hind

Ask...

Ask Hanood

Did any of the guys reach her?

- Has anyone reached you? - No

- Didn't anyone approach you? - No

Oh, don't be afraid, my dear

My daughter...

Don't worry, my dear

- Did anyone speak to you? - No

Has anyone spoken to you?

- It seems to us... - They are close, very close

The ambulance is very close to her

- But it seems they didn't give them... - The connection is lost

They are waiting for approval to move in but they are around the corner near her

We see them on the laptop

But we are trying to get back in touch with them

- The connection... - The number you are calling...

God willing, in a minute or two...

- She will see them, God willing - God willing

Any updates, Doctor?

The girl is still waiting

They are very close and have become at...

League of Arab States Street

I hope we make it

Don't worry, don't worry It's almost over

It's almost over but she must follow Mr. Omar's advice

- Hide between the seats - Hide between the seats, lower your head

Lower your head

She's a good girl and she knows it

My dear daughter

My beloved daughter

My sweet daughter

From that moment on all contact with Hind was lost

Every day...

I would go to the Baptist hospital and wait anxiously for my daughter

I was absolutely certain that my daughter was alive in the car

accompanied by the paramedics or perhaps the army took her

They didn't tell me just one story but countless others

I used to say that my daughter was alive and well

"Ahmed Madhoun"

"Youssef Zaino"

"Hamada Family"

Hind loved going to the beach She thought of it as her companion

She used to say, I hope the war ends so we can go to the beach

I don't need anything just take me to play in the sand