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My name is Nathan Fielder,
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and I graduated from one of
Canada's top business schools
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with really good grades.
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Now I'm using my knowledge
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00:00:21,804 --> 00:00:23,849
to help struggling
small business owners make it
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00:00:23,980 --> 00:00:26,417
in this competitive world.
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This is "Nathan for You."
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If you're a fan
of delicious chili,
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there's a small chance
you've heard of the Lie-N-Den
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Bar & Grill
in Bakersfield, California,
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where owner Robert Bryan
has been serving up
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00:00:40,562 --> 00:00:44,000
his famous family chili recipe
for decades.
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Just about done.
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Robert's longtime dream
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00:00:47,047 --> 00:00:48,570
has been to sell his chili
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to the hordes
of hungry hockey fans
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00:00:50,702 --> 00:00:53,053
who attend
Bakersfield Condors home games
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00:00:53,183 --> 00:00:56,056
at the nearby Rabobank Arena,
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but so far,
he hasn't had much luck.
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I did call Rabobank Arena.
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I asked them,
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"How would I get
on your vendor list?"
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"Oh, we have our own vendors.
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We don't have a list." So.
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I tasted his chili
just to make sure
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it was as good as he said,
and it was.
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Mmm.
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The flavors and spices
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felt awesome against my tongue,
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and I was stunned
that Rabobank Arena
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turned him away,
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but fortunately, I had a plan
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to get him in the door.
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I have a pretty good handle
on the law,
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from, you know,
just experiences I've had.
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- Okay.
- And here's the thing.
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If they never know
that you're selling chili,
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then what's the consequence?
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Well, I don't know
how I would sell it
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without them--
without their knowledge.
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00:01:41,144 --> 00:01:43,668
Although it violates
the stadium's policy,
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there's no law against sneaking
chili into a hockey game
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for the purposes of selling it,
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so if we could make
a custom-design body suit
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that could be filled with
a massive payload of chili,
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Robert would finally
be able to sell
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his signature dish
at Rabobank Arena
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without stadium management
ever catching on.
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00:02:02,513 --> 00:02:04,254
That's interesting.
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I'm just curious as to how--
what it would look like.
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You know, I put a lot
of thought into this idea,
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and every time I run it through
in my head,
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it works perfectly.
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Okay.
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Robert was on board,
so later that week,
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I hired a professional tailor
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to help design the chili suit
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based on a detailed sketch
I had drawn.
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00:02:27,669 --> 00:02:31,760
The easiest way is probably
to put the chili in--
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00:02:31,890 --> 00:02:33,588
I guess from
the neck part, right?
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Sure.
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Our plan was to have
the chili reservoirs
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mimic the distribution of fat
on a larger man's body
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00:02:40,899 --> 00:02:43,424
so it wouldn't look suspicious
under clothing,
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00:02:43,554 --> 00:02:45,469
and with the help of a guy
from Craigslist,
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00:02:45,600 --> 00:02:48,690
our tailor was able to take
all the measurements he needed.
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- The chili is gonna go here.
- Mm-hmm.
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And we can get more
in here too.
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You could probably do,
like, a cup there, right?
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00:02:55,436 --> 00:02:56,959
- Yeah. Yeah.
- Cup or so?
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- Yeah, a cup, yeah.
- Yeah. Okay.
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All right,
so we'll see you around, then.
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Yeah. Thank you so much.
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00:03:02,007 --> 00:03:03,095
And a few days later,
we received
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a completed prototype
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of a heat-resistant
polyvinyl fluoride suit
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designed to hold
over 100 servings
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of fresh chili.
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The individual reservoirs
would be linked
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by a network of tubes
that would all lead
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to a battery-powered
peristaltic pump
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for dispensing the chili.
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Using our intake funnel,
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we loaded in over 30 pounds
of Robert's product
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that had been blended
into a thin paste
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to ensure an even flow
without compromising the flavor.
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00:03:32,603 --> 00:03:34,562
So with that,
I activated the pump,
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and it was time to see
if this could work.
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As I had hoped,
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the pump dispensed the chili
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at a steady pace,
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which was good,
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00:03:45,834 --> 00:03:47,052
but I realized we had overlooked
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a crucial detail.
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The chili suit prevented
bathroom access,
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and because of its weight,
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removing it during a game
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would not be an option.
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00:03:56,061 --> 00:03:57,672
So I experimented with a design
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that would allow me
to deposit my excretions
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00:04:00,022 --> 00:04:02,590
directly into
custom rubber underwear
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connected to
a secondary pumping system
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so I could eject it
into a toilet
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00:04:06,811 --> 00:04:09,205
via a second tube
down my right arm.
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00:04:09,336 --> 00:04:11,729
But once I had some clothing on,
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I realized the potential
for a costly mix-up
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was too great.
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So I had the bottom part
of the suit
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redesigned with strategic holes
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in the groin and buttocks region
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that would allow the wearer
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to relieve him or herself
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without taking off the suit.
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But there was still the issue
of the temperature.
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To meet
health department standards,
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Robert said the chili
would have to remain
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above 135 degrees Fahrenheit
at all times.
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But when I put it on,
the heat was so intense
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that I could barely have it
against my skin
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00:04:42,717 --> 00:04:44,893
for more than a few seconds.
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00:04:45,023 --> 00:04:47,374
So I tracked down
some heat-resistant polymer gel
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that could insulate the body
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00:04:49,376 --> 00:04:50,942
against
the most extreme temperatures.
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Feel anything?
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- No.
- Good.
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I did a preliminary test
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with a blowtorch
on various parts of my body
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00:04:58,254 --> 00:05:01,039
to ensure the gel would protect
even my most sensitive regions.
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00:05:03,912 --> 00:05:06,218
And after getting gelled up
from head to toe,
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00:05:06,349 --> 00:05:08,569
the burning sensation
had completely vanished.
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Yeah.
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00:05:10,788 --> 00:05:12,921
It seemed like we had solved
every problem,
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00:05:13,051 --> 00:05:16,446
but there was still one final
thing I had to take care of.
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The pump on my chest that made
the chili suit function
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was made out of metal,
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00:05:20,581 --> 00:05:23,148
and to get into Rabobank Arena,
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every ticket holder has to pass
through a metal detector.
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So I figured
if I could convince security
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00:05:28,328 --> 00:05:31,766
that I had
a medically necessary pacemaker,
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00:05:31,896 --> 00:05:33,942
they wouldn't be suspicious
when the alarm went off.
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00:05:34,072 --> 00:05:36,466
So I taped a real pacemaker
to my chest
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and then headed
to a walk-in clinic
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to request an X-ray
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00:05:40,122 --> 00:05:41,906
that would hopefully trick
the physician
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into writing me a doctor's note.
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00:05:43,604 --> 00:05:45,954
I would need to
actually examine you
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and see why is it
that you need the X-ray.
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00:05:49,305 --> 00:05:51,438
I have to have a reason why.
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Well, I'm paying you for it,
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so what do you care?
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00:05:57,095 --> 00:06:01,752
I'm actually--
legally, it's being...
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monitored to see why
we're ordering an X-ray.
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00:06:04,799 --> 00:06:06,627
Oh.
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00:06:06,757 --> 00:06:07,758
Well, what's the minimum
I need to say
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to get one?
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00:06:11,632 --> 00:06:14,896
Either some area hurts
of your chest or--
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- Sure.
- You're having a cough.
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Okay. Yeah.
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Are you--
what are you experiencing?
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00:06:20,684 --> 00:06:23,295
Yeah, both those. Yeah.
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Mm-kay.
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Just step as close as you can,
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and you're gonna take
this shirt off, okay?
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Your undershirt will be fine,
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but I gotta get rid
of the buttons, okay?
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00:06:36,178 --> 00:06:37,309
Okay. Okay, sure.
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Take a big breath.
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Hold it.
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And once the doctor saw
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the pacemaker on my X-ray...
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It looks like
it's in well position
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and no abnormalities.
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She wrote me a doctor's note
that would hopefully
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get me through security.
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Thank you so much, Doctor.
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00:06:53,891 --> 00:06:56,111
And that meant it was
finally time to buy a ticket
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to the next
Bakersfield Condors home game.
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So an hour before puck drop,
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00:07:01,333 --> 00:07:03,510
I headed to the Lie-N-Den
to fill up the suit
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00:07:03,640 --> 00:07:05,773
with a fresh batch of chili.
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00:07:05,903 --> 00:07:08,123
I then put on
some extra large clothing
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that made me look like
a typical hockey fan
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but was also secretly designed
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so I could carry everything
I would need
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for our customers.
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Along with a special pocket
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built to hold cups and spoons,
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00:07:18,960 --> 00:07:21,397
I also had a cane
with a secret trigger
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that could dispense
organic sour cream on demand,
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00:07:24,139 --> 00:07:26,750
a trucker hat
with a built-in cheese grater
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to deliver fresh cheddar cheese,
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00:07:28,839 --> 00:07:32,539
and lastly,
a cargo pocket full of chives.
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Got a little bit
of an aftertaste,
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but I don't know
if it's the chives
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or the sour cream.
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It's close.
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With everything set
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00:07:49,556 --> 00:07:50,861
and just minutes
until game time,
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00:07:50,992 --> 00:07:52,907
I arrived at Rabobank Arena
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00:07:53,037 --> 00:07:55,649
and nervously approached
the security checkpoint.
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00:07:55,779 --> 00:07:57,781
Hi. I have a medical condition.
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00:07:57,912 --> 00:08:00,044
This is my pacemaker ID card.
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00:08:00,175 --> 00:08:02,264
So I have a pacemaker,
so it might beep when you do it
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00:08:02,394 --> 00:08:03,961
over my chest area.
205
00:08:04,092 --> 00:08:05,485
Okay.
206
00:08:08,618 --> 00:08:09,793
Yeah, so that's my pacemaker.
207
00:08:09,924 --> 00:08:11,316
- Okay.
- Okay.
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00:08:14,015 --> 00:08:15,712
Thank you so much.
209
00:08:15,843 --> 00:08:18,759
Getting inside
was a huge victory,
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00:08:18,889 --> 00:08:20,282
but for my plan to work,
I would need to be able
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00:08:20,412 --> 00:08:21,892
to sell chili
for an entire game
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00:08:22,023 --> 00:08:23,981
without getting caught,
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00:08:24,112 --> 00:08:25,548
so I decided to start
in the upper levels
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00:08:25,679 --> 00:08:27,202
where security was thinner.
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00:08:27,332 --> 00:08:29,465
Hi, there,
would you like any fresh chili?
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00:08:31,249 --> 00:08:33,121
Two dollar chili?
217
00:08:33,251 --> 00:08:34,949
I faced some rejection
at first,
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00:08:35,079 --> 00:08:37,647
but it wasn't long
until I had my first sale.
219
00:08:39,431 --> 00:08:41,912
It's chili.
220
00:08:42,043 --> 00:08:43,914
Do you want one?
221
00:08:44,045 --> 00:08:45,786
As my confidence grew,
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00:08:45,916 --> 00:08:47,396
I ventured down
to the lower level,
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00:08:47,527 --> 00:08:48,745
where I got a second sale
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00:08:48,876 --> 00:08:51,400
from a guy in section 109.
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00:08:51,531 --> 00:08:54,403
I used my big body
to block the view of security
226
00:08:54,534 --> 00:08:56,797
as I covertly squirted out
his serving.
227
00:08:56,927 --> 00:09:00,191
Here you go.
Two dollars, please.
228
00:09:00,322 --> 00:09:02,193
And after that,
I began to feel invincible.
229
00:09:02,324 --> 00:09:04,282
Hi, there.
230
00:09:04,413 --> 00:09:06,633
I moved through the stadium
like a ninja,
231
00:09:06,763 --> 00:09:08,939
switching sections
after each sale
232
00:09:09,070 --> 00:09:10,071
so I couldn't be tracked.
233
00:09:10,201 --> 00:09:11,812
At one point,
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00:09:11,942 --> 00:09:13,248
I thought security
was on my tail,
235
00:09:13,378 --> 00:09:15,032
but I was able to lose the guy
236
00:09:15,163 --> 00:09:17,295
by ducking
into a handicapped bathroom,
237
00:09:17,426 --> 00:09:18,470
after which I reemerged
238
00:09:18,601 --> 00:09:20,081
and resumed my operation.
239
00:09:20,211 --> 00:09:21,735
I can serve it to you right now.
240
00:09:21,865 --> 00:09:23,867
I have it right under
my clothes.
241
00:09:23,998 --> 00:09:26,827
I sold 16 bowls
of delicious chili that night,
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00:09:26,957 --> 00:09:29,786
right under the noses
of stadium management,
243
00:09:29,917 --> 00:09:32,049
and that meant,
from this day forward,
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00:09:32,180 --> 00:09:34,486
Robert had a proven method
to sell his chili
245
00:09:34,617 --> 00:09:36,010
at Rabobank Arena.
246
00:09:36,140 --> 00:09:39,056
This is $32.
247
00:09:39,187 --> 00:09:41,363
And the ticket was only 12.
248
00:09:41,493 --> 00:09:44,192
So that's $20 profit
in one game.
249
00:09:44,322 --> 00:09:46,063
Okay.
250
00:09:46,194 --> 00:09:47,238
So I'll just leave all this
here for you, then?
251
00:09:47,369 --> 00:09:48,413
Yeah.
252
00:09:49,893 --> 00:09:51,634
- Bye.
- Bye, now.
253
00:09:57,335 --> 00:09:59,381
Nothing feels better
than a massage.
254
00:09:59,511 --> 00:10:01,209
Nothing.
255
00:10:01,339 --> 00:10:03,385
Which is why Anna Davis
of Swan Day Spa
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00:10:03,515 --> 00:10:05,474
in Los Angeles, California,
257
00:10:05,605 --> 00:10:07,476
has made it her livelihood.
258
00:10:07,607 --> 00:10:09,434
But with plenty of competition
in the area,
259
00:10:09,565 --> 00:10:11,959
Anna has been forced
to lower her prices so much,
260
00:10:12,089 --> 00:10:13,787
she's barely making a profit.
261
00:10:13,917 --> 00:10:15,440
Now we have
a lot of competition,
262
00:10:15,571 --> 00:10:17,442
so the client, when they got in,
263
00:10:17,573 --> 00:10:19,793
they were looking
for the cheaper price.
264
00:10:19,923 --> 00:10:23,100
We have a deep tissue one,
which is, you pay more, $15.
265
00:10:23,231 --> 00:10:24,406
I think I'll try the $40 one
for right now.
266
00:10:24,536 --> 00:10:26,974
Okay. Okay, that's fine.
267
00:10:27,104 --> 00:10:28,976
With customers going
for the cheapest price
268
00:10:29,106 --> 00:10:31,631
and ignoring her more
profitable premium massages,
269
00:10:31,761 --> 00:10:33,371
it was clearly a problem.
270
00:10:33,502 --> 00:10:35,722
So I paid Anna a visit
with a unique way
271
00:10:35,852 --> 00:10:37,680
for her to upsell her customers.
272
00:10:37,811 --> 00:10:39,726
You see, the key to upselling
273
00:10:39,856 --> 00:10:42,467
is advertising a low price
to bring people in
274
00:10:42,598 --> 00:10:45,079
but then ensuring
that once they see the product,
275
00:10:45,209 --> 00:10:47,081
they'll definitely want
to upgrade.
276
00:10:47,211 --> 00:10:49,561
So if customers arrived
at Swan Day Spa
277
00:10:49,692 --> 00:10:51,563
and discovered
that the $40 special
278
00:10:51,694 --> 00:10:54,697
was done exclusively by someone
with a contagious disease,
279
00:10:54,828 --> 00:10:56,612
like viral warts,
280
00:10:56,743 --> 00:10:58,353
customers would be
a lot more likely
281
00:10:58,483 --> 00:11:01,269
to upgrade to one of
Anna's premium options.
282
00:11:01,399 --> 00:11:03,097
The plan: upsell customers
283
00:11:03,227 --> 00:11:06,753
by making the $40 special
a wart massage.
284
00:11:08,493 --> 00:11:11,496
I think...
I think you're right.
285
00:11:11,627 --> 00:11:14,674
Nobody want
to get the wart massage.
286
00:11:14,804 --> 00:11:15,892
For sure.
287
00:11:16,023 --> 00:11:17,198
Anna was intrigued,
288
00:11:17,328 --> 00:11:18,721
but she was a bit worried
289
00:11:18,852 --> 00:11:21,289
about what her customers
might think.
290
00:11:21,419 --> 00:11:23,378
They might be upset.
291
00:11:23,508 --> 00:11:24,814
They might be sue me.
292
00:11:24,945 --> 00:11:27,208
Sue the business.
293
00:11:27,338 --> 00:11:28,949
But I assured her
that no one would complain
294
00:11:29,079 --> 00:11:31,342
as long as they believed
it was for a good cause.
295
00:11:31,473 --> 00:11:32,996
Have you ever done
any charity work before?
296
00:11:33,127 --> 00:11:35,259
- Oh, never.
- So with Anna's blessing,
297
00:11:35,390 --> 00:11:37,174
I created a real charity
298
00:11:37,305 --> 00:11:39,350
whose mission was to place
people living with warts
299
00:11:39,481 --> 00:11:40,787
into the workplace.
300
00:11:40,917 --> 00:11:42,963
I then distributed our flyers
301
00:11:43,093 --> 00:11:45,487
at dermatology clinics
across the city
302
00:11:45,617 --> 00:11:47,228
and posted an ad on Craigslist
303
00:11:47,358 --> 00:11:49,709
seeking people
with active viral warts
304
00:11:49,839 --> 00:11:52,059
who were looking for work,
and later that week,
305
00:11:52,189 --> 00:11:54,714
I met with the two men
who responded.
306
00:11:54,844 --> 00:11:57,499
I think I've had
every kind of wart invented.
307
00:11:57,629 --> 00:11:59,022
I don't know.
308
00:11:59,153 --> 00:12:01,198
Oh, whoa.
309
00:12:01,329 --> 00:12:04,245
But probably the worst case
of warts that I had
310
00:12:04,375 --> 00:12:07,291
was on my penis.
311
00:12:07,422 --> 00:12:08,902
Okay.
312
00:12:09,032 --> 00:12:09,903
And it was, like,
a circle around my--
313
00:12:10,033 --> 00:12:11,774
I mean, it was...
314
00:12:14,124 --> 00:12:18,781
Made it so that...
sex was not an option.
315
00:12:18,912 --> 00:12:20,087
- Right.
- Right?
316
00:12:20,217 --> 00:12:21,741
- Yeah, 'cause...
- Yeah.
317
00:12:21,871 --> 00:12:22,698
I just took a soldering iron.
318
00:12:22,829 --> 00:12:24,352
Burned it off myself.
319
00:12:24,482 --> 00:12:25,832
- Whoa.
- Like, why go to a doctor
320
00:12:25,962 --> 00:12:26,963
and have him do it?
321
00:12:27,094 --> 00:12:28,051
I know what he's doing.
322
00:12:28,182 --> 00:12:29,836
Just burned it off.
323
00:12:29,966 --> 00:12:30,924
- You drop something?
- I did, yeah.
324
00:12:31,054 --> 00:12:32,534
A little device here.
325
00:12:32,664 --> 00:12:34,231
- A device?
- Yes.
326
00:12:36,712 --> 00:12:41,630
- What is that?
- This is a wellness wand.
327
00:12:42,849 --> 00:12:44,241
- What's that mean?
- Well, it's--
328
00:12:44,372 --> 00:12:45,547
Right now,
329
00:12:45,677 --> 00:12:47,636
the way that the unit works
330
00:12:47,767 --> 00:12:49,551
if I have it sitting right--
331
00:12:49,681 --> 00:12:51,640
if I set it right here,
332
00:12:51,771 --> 00:12:53,381
it's putting out a signal
333
00:12:53,511 --> 00:12:55,078
that's coming out
to the edge of the table,
334
00:12:55,209 --> 00:12:56,645
maybe a little beyond.
335
00:12:56,776 --> 00:12:57,646
- Uh-huh.
- All right?
336
00:12:57,777 --> 00:13:00,344
And the signal is matching
337
00:13:00,475 --> 00:13:04,087
with whatever the needs are
that you select from the files.
338
00:13:04,218 --> 00:13:05,915
- Are you a healer or something?
- Yes.
339
00:13:06,046 --> 00:13:06,916
- Oh.
- Yeah.
340
00:13:07,047 --> 00:13:08,004
Okay.
341
00:13:08,135 --> 00:13:09,049
- Yeah.
- What...
342
00:13:09,179 --> 00:13:10,093
Uh, what...
343
00:13:10,224 --> 00:13:12,226
How, um...
344
00:13:12,356 --> 00:13:13,096
Okay.
345
00:13:14,924 --> 00:13:16,447
After carefully vetting
the candidates
346
00:13:16,578 --> 00:13:18,841
to be sure they had
at least one wart,
347
00:13:18,972 --> 00:13:22,714
I officially signed them on
to the CityWarts roster.
348
00:13:22,845 --> 00:13:25,108
But before they could be placed
at Swan Day Spa,
349
00:13:25,239 --> 00:13:27,371
there was still one thing
our charity needed:
350
00:13:27,502 --> 00:13:29,373
an endorsement.
351
00:13:29,504 --> 00:13:31,114
It seemed like
every credible charity
352
00:13:31,245 --> 00:13:33,160
had the endorsement
of a public figure,
353
00:13:33,290 --> 00:13:35,423
like a mayor
or a city council member,
354
00:13:35,553 --> 00:13:37,904
and I was worried that if
CityWarts didn't have one,
355
00:13:38,034 --> 00:13:39,862
the public would never
accept the idea
356
00:13:39,993 --> 00:13:42,430
of a wart-infected masseur.
357
00:13:42,560 --> 00:13:46,826
So I rented out the ballroom of
the historic Oxford Palace Hotel
358
00:13:46,956 --> 00:13:49,959
and then reached out to every
local politician I could find,
359
00:13:50,090 --> 00:13:52,092
inviting them
to be the guest of honor
360
00:13:52,222 --> 00:13:54,921
at a gala event
for the launch of a new charity.
361
00:13:55,051 --> 00:13:57,619
And after a few days,
we finally got an RSVP
362
00:13:57,749 --> 00:13:59,534
from Councilman Ed Reyes,
363
00:13:59,664 --> 00:14:02,798
a 12-year veteran
of LA's city council.
364
00:14:02,929 --> 00:14:03,799
So on the day of the event,
365
00:14:03,930 --> 00:14:05,627
I decorated the ballroom
366
00:14:05,757 --> 00:14:07,368
with the finest
and fanciest things
367
00:14:07,498 --> 00:14:09,500
in the hopes that this gala
would be enough
368
00:14:09,631 --> 00:14:12,416
to dazzle Councilman Reyes
into legitimizing CityWarts
369
00:14:12,547 --> 00:14:14,592
with his official endorsement.
370
00:14:14,723 --> 00:14:15,767
- Hi, Nathan.
- Hey.
371
00:14:15,898 --> 00:14:17,204
Oh, my gosh.
You look nice.
372
00:14:17,334 --> 00:14:19,032
Thank you.
How are you?
373
00:14:19,162 --> 00:14:20,729
- Nice to see you.
- Nice to see you too.
374
00:14:20,860 --> 00:14:22,383
Okay, so.
375
00:14:22,513 --> 00:14:23,558
What do you think?
376
00:14:23,688 --> 00:14:25,255
I like it.
It's pretty.
377
00:14:25,386 --> 00:14:26,561
Once Anna took her seat,
378
00:14:26,691 --> 00:14:27,736
we opened our doors
379
00:14:27,867 --> 00:14:29,259
to the crowd of random people
380
00:14:29,390 --> 00:14:31,305
I had paid to attend the event
381
00:14:31,435 --> 00:14:32,654
so that Councilman Reyes
would be impressed
382
00:14:32,784 --> 00:14:34,525
by the charity's popularity
383
00:14:34,656 --> 00:14:36,440
when he arrived.
384
00:14:36,571 --> 00:14:37,833
Since every real charity gala
385
00:14:37,964 --> 00:14:39,791
is hosted by a beauty queen,
386
00:14:39,922 --> 00:14:42,838
I hired Miss California 2013,
Mabelynn Capeluj,
387
00:14:42,969 --> 00:14:44,796
to be the evening's host.
388
00:14:44,927 --> 00:14:46,363
It's here in Los Angeles,
and they help
389
00:14:46,494 --> 00:14:49,366
people in Los Angeles with warts
get jobs?
390
00:14:49,497 --> 00:14:51,542
- Yes.
- That's their mission, okay.
391
00:14:51,673 --> 00:14:53,936
Do you get nervous
before these things at all?
392
00:14:54,067 --> 00:14:55,503
- Um, sometimes, sometimes.
- Yeah?
393
00:14:55,633 --> 00:14:57,679
But I feel like
this will be easy.
394
00:14:57,809 --> 00:14:59,724
Hopefully I don't jinx myself.
395
00:14:59,855 --> 00:15:00,943
- You're so beautiful--
- Thank you.
396
00:15:01,074 --> 00:15:02,249
You could probably
go out there
397
00:15:02,379 --> 00:15:03,990
and just go, "Blah, blah, blah,"
398
00:15:04,120 --> 00:15:06,166
and no one would know
the difference.
399
00:15:06,296 --> 00:15:09,038
- Thank you. Hopefully.
- Yeah. No problem.
400
00:15:12,128 --> 00:15:13,608
As the crowd settled in,
401
00:15:13,738 --> 00:15:15,479
Councilman Reyes
entered the room
402
00:15:15,610 --> 00:15:16,828
with all the confidence
I would have expected
403
00:15:16,959 --> 00:15:18,395
from an elected official.
404
00:15:18,526 --> 00:15:20,963
I only hoped
that this gala event
405
00:15:21,094 --> 00:15:23,139
would be enough to win
his coveted endorsement.
406
00:15:34,020 --> 00:15:36,587
So, growing up,
I actually had a friend who--
407
00:15:36,718 --> 00:15:38,328
he had warts on his hand,
408
00:15:38,459 --> 00:15:41,331
and I believe
his mom or he said
409
00:15:41,462 --> 00:15:43,072
it was from handling a frog.
410
00:15:43,203 --> 00:15:46,380
He was able to seek
medical attention,
411
00:15:46,510 --> 00:15:49,339
and they were able to freeze
and remove the wart,
412
00:15:49,470 --> 00:15:51,341
and he's just fine now,
413
00:15:51,472 --> 00:15:54,170
and that's why I'm so proud
to introduce to you
414
00:15:54,301 --> 00:15:57,608
CityWarts and their mission
to put warts to work.
415
00:15:57,739 --> 00:15:58,653
And right now,
I'd like to bring out
416
00:15:58,783 --> 00:16:00,481
some CityWarts Angels
417
00:16:00,611 --> 00:16:02,570
to talk about their own
experiences with warts.
418
00:16:06,878 --> 00:16:08,358
My name is Daniel,
419
00:16:08,489 --> 00:16:11,231
and I have warts.
420
00:16:14,495 --> 00:16:16,062
My hope is that
some personal stories
421
00:16:16,192 --> 00:16:17,977
from our CityWarts Angels
would help
422
00:16:18,107 --> 00:16:19,935
garner sympathy
from Councilman Reyes.
423
00:16:20,066 --> 00:16:22,198
I had a wart right here.
424
00:16:22,329 --> 00:16:25,723
Nine warts made, like,
a number six on my hand.
425
00:16:25,854 --> 00:16:30,467
A ring of genital warts
around my penis.
426
00:16:30,598 --> 00:16:32,252
Remember, wart pride.
427
00:16:32,382 --> 00:16:33,470
Thanks, CityWarts.
428
00:16:33,601 --> 00:16:34,732
Thank you very much.
429
00:16:37,431 --> 00:16:41,217
I appreciate everything
that CityWarts is doing
430
00:16:41,348 --> 00:16:43,741
for our community,
431
00:16:43,872 --> 00:16:46,309
and because of CityWarts,
432
00:16:46,440 --> 00:16:51,140
I had a opportunity for
a job placement with massage.
433
00:16:51,271 --> 00:16:53,403
You guys have a great night,
434
00:16:53,534 --> 00:16:54,970
and thank you.
435
00:16:55,101 --> 00:16:57,016
The speeches were a hit,
436
00:16:57,146 --> 00:16:58,582
and after concluding the night
437
00:16:58,713 --> 00:17:00,062
by recognizing the Swan Day Spa
438
00:17:00,193 --> 00:17:02,151
as CityWarts' newest partner,
439
00:17:02,282 --> 00:17:04,240
it was time to approach
Councilman Reyes
440
00:17:04,371 --> 00:17:05,502
for his endorsement.
441
00:17:05,633 --> 00:17:07,156
Councilman, hi.
442
00:17:07,287 --> 00:17:08,244
Would I be able to get
a photo with you
443
00:17:08,375 --> 00:17:09,637
and Anna over here?
444
00:17:09,767 --> 00:17:11,465
This is Anna.
445
00:17:11,595 --> 00:17:12,683
- Nice to meet you, sir.
- Hi, Anna.
446
00:17:12,814 --> 00:17:13,858
Okay, come on over here.
447
00:17:13,989 --> 00:17:14,859
With a photo of Anna
448
00:17:14,990 --> 00:17:16,252
standing next to
449
00:17:16,383 --> 00:17:17,688
a respected city councilman,
450
00:17:17,819 --> 00:17:19,603
it was now impossible to deny
451
00:17:19,734 --> 00:17:21,736
that he was a supporter
of our cause.
452
00:17:21,866 --> 00:17:23,085
Thank you for that endorsement.
453
00:17:23,216 --> 00:17:24,347
Thank you so much.
454
00:17:24,478 --> 00:17:25,870
So with proof of our credibility
455
00:17:26,001 --> 00:17:27,133
now proudly displayed
456
00:17:27,263 --> 00:17:29,309
behind the desk at Swan Day Spa,
457
00:17:29,439 --> 00:17:31,006
it was finally time
for our wart angels
458
00:17:31,137 --> 00:17:32,790
to meet their new boss.
459
00:17:32,921 --> 00:17:34,879
It is such a honor
460
00:17:35,010 --> 00:17:36,577
to be in a location
461
00:17:36,707 --> 00:17:39,449
where...
462
00:17:39,580 --> 00:17:42,148
you're creating
a wart-positive environment.
463
00:17:42,278 --> 00:17:43,888
- Thank you so much.
- Thank you so much.
464
00:17:46,456 --> 00:17:48,371
But before moving forward,
Anna wanted to be sure
465
00:17:48,502 --> 00:17:50,460
they had the right skills
for the job.
466
00:17:50,591 --> 00:17:53,202
Have you ever trained
to massage before?
467
00:17:53,333 --> 00:17:55,726
Are you a licensed
massage therapist?
468
00:17:55,857 --> 00:17:58,642
I'm not a licensed
massage therapist,
469
00:17:58,773 --> 00:18:01,906
but I stay in practice
with my girlfriend,
470
00:18:02,037 --> 00:18:04,387
because she gets
foot reflexology
471
00:18:04,518 --> 00:18:06,476
every single night,
472
00:18:06,607 --> 00:18:08,913
and then I just work my way up
from the ankles.
473
00:18:09,044 --> 00:18:10,828
Apply. Release.
Apply. Release.
474
00:18:10,959 --> 00:18:11,873
Dig a little bit.
475
00:18:12,003 --> 00:18:14,876
- Okay.
- Every night.
476
00:18:15,006 --> 00:18:16,399
She's a lucky lady.
477
00:18:16,530 --> 00:18:18,706
Oh, that's nice.
How about you, Albert?
478
00:18:18,836 --> 00:18:20,751
Well, I've had experience.
479
00:18:20,882 --> 00:18:24,407
I used to give massages
to my grandmother.
480
00:18:24,538 --> 00:18:28,019
- Okay.
- Just a little bit at a time.
481
00:18:28,150 --> 00:18:30,283
Like, and I--
the main focus
482
00:18:30,413 --> 00:18:32,720
was for her to feel good
483
00:18:32,850 --> 00:18:35,766
and not for me to be...
484
00:18:35,897 --> 00:18:38,726
because a massage
is not supposed to be...
485
00:18:38,856 --> 00:18:41,511
it's supposed to be...
486
00:18:41,642 --> 00:18:43,252
- You know.
- Yeah.
487
00:18:43,383 --> 00:18:46,212
Just making the person relax
and--
488
00:18:46,342 --> 00:18:49,519
Okay, so you approve them?
They meet your standards?
489
00:18:49,650 --> 00:18:51,434
For right now, I mean,
we have to learn more.
490
00:18:51,565 --> 00:18:53,132
For now, yeah, we have to see.
491
00:18:55,699 --> 00:18:57,092
Anna was satisfied
with their qualifications,
492
00:18:57,223 --> 00:18:58,833
so the Angels took
their stations
493
00:18:58,963 --> 00:19:00,530
while Anna and I waited
for customers up front.
494
00:19:00,661 --> 00:19:02,184
Yes,
I'd like to have the massage.
495
00:19:02,315 --> 00:19:04,839
Yeah, it's--
how you like it?
496
00:19:04,969 --> 00:19:06,623
We have so many kinds.
497
00:19:06,754 --> 00:19:09,452
I want to get that one
that was the special for $40.
498
00:19:09,583 --> 00:19:11,802
- Okay.
- As usual, the customer chose
499
00:19:11,933 --> 00:19:13,891
the cheapest option available,
500
00:19:14,022 --> 00:19:16,067
so once she was ready
and waiting on the table,
501
00:19:16,198 --> 00:19:17,939
it was time to see
if the new upsell would work.
502
00:19:18,069 --> 00:19:19,593
- Hi, there.
- Hi.
503
00:19:19,723 --> 00:19:22,422
Hi, so I'm not sure
if you're aware,
504
00:19:22,552 --> 00:19:25,164
but the $40 massage special
that you selected
505
00:19:25,294 --> 00:19:28,689
is done in conjunction
with a charity outreach program
506
00:19:28,819 --> 00:19:30,647
- called CityWarts--
- Uh-huh.
507
00:19:30,778 --> 00:19:32,519
That puts people living
with warts into the workplace.
508
00:19:32,649 --> 00:19:34,303
Okay.
509
00:19:34,434 --> 00:19:36,305
Is that something
you're comfortable with?
510
00:19:36,436 --> 00:19:38,307
Yeah, that's okay 'cause
it's not a contagious thing.
511
00:19:38,438 --> 00:19:39,656
Oh, actually,
warts are contagious.
512
00:19:39,787 --> 00:19:41,441
- Oh, they are?
- Yes.
513
00:19:41,571 --> 00:19:44,748
- Oh. They're contagious?
- Yes.
514
00:19:44,879 --> 00:19:46,272
Does he wear gloves or what?
515
00:19:46,402 --> 00:19:48,970
He will be wearing
thin gloves.
516
00:19:49,100 --> 00:19:51,755
After telling the client about
our full range of massages,
517
00:19:51,886 --> 00:19:54,541
she could now see the benefits
of the premium options.
518
00:19:54,671 --> 00:19:55,977
So how much
are the other massages?
519
00:19:56,107 --> 00:19:58,022
It's just $15 more.
520
00:19:58,153 --> 00:19:59,502
All right,
I'll take one of the others.
521
00:19:59,633 --> 00:20:01,678
My plan worked perfectly.
522
00:20:01,809 --> 00:20:04,115
All right, so this is
your therapist, Mamie.
523
00:20:04,246 --> 00:20:06,248
She does not have any warts.
524
00:20:06,379 --> 00:20:07,510
- All right, thanks.
- At all.
525
00:20:07,641 --> 00:20:09,208
Okay, great, enjoy your massage.
526
00:20:09,338 --> 00:20:10,774
- Thank you.
- And Anna was thrilled.
527
00:20:10,905 --> 00:20:12,254
- She upgraded.
- Oh!
528
00:20:12,385 --> 00:20:13,386
And as the day went on,
529
00:20:13,516 --> 00:20:15,475
more and more customers
530
00:20:15,605 --> 00:20:17,259
opted to upgrade
to the premium options.
531
00:20:17,390 --> 00:20:20,088
I guess I just want the one
with the non-wart worker.
532
00:20:20,219 --> 00:20:21,524
Yeah.
533
00:20:21,655 --> 00:20:23,352
Anna was upselling her clients
534
00:20:23,483 --> 00:20:25,615
at an unprecedented rate,
535
00:20:25,746 --> 00:20:27,443
and any time
a customer was skeptical,
536
00:20:27,574 --> 00:20:29,228
we had all the credibility
we needed.
537
00:20:29,358 --> 00:20:31,491
This is me
and a city councilor.
538
00:20:31,621 --> 00:20:34,320
I mean,
I don't know how much more legit
539
00:20:34,450 --> 00:20:36,322
you can get than
an LA city councilman
540
00:20:36,452 --> 00:20:39,890
endorsing the charity, but...
541
00:20:40,021 --> 00:20:43,024
Yeah, it seemingly--
it seems safe
542
00:20:43,154 --> 00:20:45,809
if the city's working with it.
543
00:20:45,940 --> 00:20:47,507
I did feel a little bad
544
00:20:47,637 --> 00:20:48,943
that no one wanted
anything to do
545
00:20:49,073 --> 00:20:50,814
with our wart angels that day,
546
00:20:50,945 --> 00:20:52,381
but it was nice to know
547
00:20:52,512 --> 00:20:54,122
that at least
they had each other.
548
00:20:54,253 --> 00:20:56,864
I love baking cakes.
549
00:20:56,994 --> 00:20:59,432
Pies.
550
00:20:59,562 --> 00:21:02,435
Is it the baking
that you like,
551
00:21:02,565 --> 00:21:05,438
or is it the look
in the person's eyes
552
00:21:05,568 --> 00:21:08,441
that you baked it for?
553
00:21:08,571 --> 00:21:09,442
Both.
554
00:21:09,572 --> 00:21:12,009
Absolutely.
555
00:21:15,099 --> 00:21:16,840
Type of pacemaker you have?
556
00:21:16,971 --> 00:21:19,365
Um...
557
00:21:19,495 --> 00:21:21,541
I think it's a...
558
00:21:23,804 --> 00:21:25,545
Sony?
40380
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