Original subtitles

that massive great actor martin london they want us to paint it pink that's a

lot of pink it's so cool we'll remember one of those slightly emotional moments

so nicknames i was just gonna go for shorty no way oh my god

oh my god oh my god we're gonna get this off as quick as we can oh

my goodness wow

After four rollercoaster years in the classic car restoration business... That

works. I'm going to claim my thought on everything.

It seems I've finally cracked it.

Happy customer.

That's a good feeling.

We've dragged out the art department... You've got to get your artists over here

damn quick.

...into the 21st century.

Our reach on that day was 317 ,000 people.

And as brand ambassador, if you happen to have a car in the UK, I'm leading the

charge. Hey, this is brilliant.

At least that's what I thought.

If you've over -promised, you can't under -deliver.

Until my mum arrived.

They won't listen to me. They'll listen to me.

And it turns out that once again, I'm in deep trouble.

I'm going to have to do something. I'm going to have to do something big. Oh,

God.

No, we're going to Morgan. The reason is, I mean, it's a two -fold way. So

they're doing the launch of their new car, and I'm hosting that.

From what I understand, it's got a big launch. They're making a big deal of it.

Yeah. But we're also there as the Cog because they've got this car that we

do for them.

Yeah, the first ever Morgan Arrow 8.

And what's also cool is that you've had 20 -odd years working there, and you

know the company, the people.

So, Jamie, you're our secret weapon.

I'm looking forward to it. And when we get there, we're going to meet another

secret weapon, Zog.

He's more of a tool.

Secret tool.

Morgan are one of the few remaining British car manufacturers.

They've been making cars by hand in their Malvern factory since 1909.

And before he came to us, Jamie worked here for 19 years.

Right. Presume you know your way around.

Yes, we're going to have a look at the paint shop, I've been wondering. Yes.

This is where I spent a lot of my life.

You've been charging.

How you doing, mate?

See you later, Pokey.

All right, Mark, you all right?

I'll come somewhere where you're more famous than me.

Right, we'd best go and find Beth and Zog, I think. Right, where are we? In

assembly shop. Assembly shop.

OK.

Hello, team.

Hello. How are you? Hello. Nice to see you. Good to see you. Welcome back.

Hello. Welcome back.

So, Beth.

So... The launch. Yeah, we are going to host a live, live broadcast launch here

in the assembly shop in the morning, launch the new car to the world. May I

interrupt? Yes.

I've been to a few launches, and they've been in the evening, and lots of people

have come. Mm -hm.

You say it's in the morning.

You went to their last car launch, Zog, and...

Can I say what happened? Yeah, yeah. He over -refreshed himself.

I probably had some Morgan gin.

You might have had some Morgan gin. You spilled it in the new car they were

launching. I anointed the bonnet.

So that's the launch.

Yeah. But there's also a possibility of a job as well.

There is. So, we've got a really special car in the history of Morgan. It was

our first ever flagship, and it's in a little bit of a state of disrepair.

Here it is.

in all its glory unveil it let's see it ah yes one of its cross -eyes so this

was the car in the year 2000 that launched this was like A new Morgan.

And we want to, yeah, we want to restore it because everybody is going to see

this car alongside the new flagship. We'd love to do it ourselves. We just,

are flat out of the way. You want to get the real people to do this.

What might be useful, Beth, if we can have a couple of minutes, I'll let Jamie

just crawl over it. Yeah, all right. Let me leave you to have a look.

Thank you.

Mate, I really want to do this. This is one of those significant cars. What do

we think?

Yeah, let's go.

A little bit of damage there, a little bit on the doors.

The backs. Yeah, that's the worst, because it's a fibreglass boot, and

quite nasty.

OK, what do you reckon?

Well, summary, Jamie, sounds like it's paint the lawn. Yeah, there's paint on

every panel. 100 % we can do it, yeah. OK, let's get this out. It doesn't

There's no brakes. Might need a bit of pushing. Well, I've got a shoulder.

Hi.

Right, OK, we'll do it. Let's move it. All right, I'm coming.

Oh, that's OK, then.

Yeah, we're good, we're good, we're good.

It's going to get heavier. Keep going.

Keep going.

It's nice to get something that I know inside out, but there's quite a bit of

pressure. So how it looks is everything, and how it looks at the launch of the

new car is critical.

I trust Jamie with this one.

because he knows the cars, but he needs to be on his toes, because he hasn't

just got to finish it on time.

He's got to finish it on time and to perfection.

Getting that Morgan job is a real coup, so I want to celebrate with my mate

Hadrian, the Cogs' landlord.

who runs a big engineering business next door to our workshop.

That is, if I can drag him away from his beloved steam engines.

Eight. Eight, eight, eight.

Gordon Bennett, it's hot.

I'm not surprised, the steam engine. Before it explodes, Morgan, the job is

absolutely tremendous, very, very pleased, and let's go to the pub.

Go to the pub? Do you not want to look at my steam engine first? No, not

What is it?

It's a 1913 Foster Portable. Ten horse.

Do you want to see it go?

No. Go on, then.

What does it do?

Well, it does this.

Is that literally it?

Good, isn't it? No.

It just makes a wheel go round. So you've thought about getting one, then?

Why don't we go to the pub?

We're covered in... What have you done?

Like I say, you smell better now. That's lubrication. The only lubrication I

need comes in a pint glass.

Since joining the cog, it's been a massive learning curve for me.

Every car is slightly different.

Your Ferraris, Aston Martins, MGs, E -Type Jags, I've got no experience at

with them, so it's really difficult to make an estimate for these cars. On a

Morgan, I know them inside out, so I can do a perfect estimate to the hour how

long this should take us.

So we've got to strip the car. This will take one person around three days to

do. We will then go into the prep and prime stage.

I'm estimating 30 hours for this one. Any imperfections or inclusions in the

paintwork will be flattened and polished out.

So I'm confident with this job. It's going to be tight with the time frame.

it's a prototype, it can throw up a few curveballs, but we'll just have to wait

and see.

How much of your life is spent on, like, business -y stuff, then?

As opposed to... Well, now, now it's as big as it is. I mean, I live in my ivory

tower. I mean, I used to be on the shop floor and it was heaven, you know? Like,

getting dirty and messing about, you know, in the workshop, making nice

Do you not do that anymore?

Hardly.

Hardly. The only thing I get to play with now is steam.

Steel? I'll tell you something, though.

It's so therapeutical.

It just so happens I know where there's a rather delightful little steam car.

I don't want it. There's 50. I don't want it.

You're not looking at it for what it really is.

And now begins the steam lecture.

They're romantic.

Expensive. They talk to you. And reliable.

Just keep drinking, right? And we'll carry on this conversation.

You see, I think you look really cool in a steam car.

Rich, are you listening?

You maybe know that morning -after feeling when you can't really remember

you said the night before.

Well, it turns out I've agreed to look at a steam car.

Your whole world's about to open up, Richard. I mean, you're going to get to

part of a new scene.

The steam scene? The steam scene, that's right.

What is the likelihood of it exploding?

Well, it all depends on how you define explosion, right?

So, you've got a bit of fire, and then you've got a catastrophic mess.

A catastrophic mess is if a boiler let loose, but I mean, it's got protection

it, so that can't happen.

Am I going to become like you?

Well, you can only hope.

James, how are you doing? Fine, thank you. How are you, James? Yeah, very,

well. Nice to meet you. Nice to meet you. It's his fault that I'm here. He

17 years wearing me down.

You will not be disappointed.

Ta -da!

Look at that.

Wow.

It's extraordinary.

One Kath Lerner. They're not quite.

That's not what you normally see. That is not the engine, Richard.

No, that's not the engine, that's the boiler. Not the engine, that is the

boiler.

It does have an odometer.

It's done 44 ,953 miles.

Do you think that's genuine? Just run in.

What do you think, Rich?

It's a funny feeling, eh? Is it like a cross between excitement and fear?

Terror. The strange thing about a steam car, there were internal combustion

engine cars.

At the same time. They were, yeah.

But then what surprises me is it's a car.

They'd established what a car looked like before they put an internal

engine in it, hadn't they? This is a car.

Foresight. You've worked on me for years. You told me this is a good do

I can't just buy this and abandon it in a shed. This has to be got working.

I'd love to drive this.

Sod it, I'm buying it.

We do.

I've no idea what this... All right, I've got two pedals.

That isn't a gear lever. On his brake, the other two are the valves.

And this is where the fire extinguisher lives. It's gone. They must have used

that. Yes.

Oh, God.

Welcome to the club, Richard. James, thank you very much indeed.

I appreciate it. There must be a bit of technique to get... Are you ready?

Yes. Are you excited?

Yes.

He's scared at this speed.

Is this the handbrake here?

Yeah.

OK. Should I leave it in gear?

It was a joke about a steam car. I didn't know it was in gear.

Yeah, leave it in gear.

What have you done?

She's about 40 feet long.

Oh, I like that.

It's a nice trunk, isn't it? Oh, look.

Oh.

Look at you.

Rub it.

Rub it? Genie.

Lift it, lift it. Hang on a minute.

Please be another 25k to finish it off. Yes, exactly right.

That's going to be beautiful.

Then it's a case of everything else from there forwards.

H. Yes?

What is this?

Is it what I think it looks like?

That is a five -chime whistle, okay?

Genuinely? Genuinely. Oh, I love it. I'm fine. Okay, I bought it. That's okay.

It's all okay.

It's got that.

Really? Yes. That unlocks all of that. I suddenly love it.

It's massive.

It's a long way from working, but right now...

I think I might be falling in love with it.

It's 105, 160 years old.

This is part of the history of the car, isn't it?

Welcome to the world of steam, Rich.

Congratulations.

So today, we're going to fit the new front splitter.

The challenge is, the one they've sent us is actually one that went into

production. As you can see, if I put them both together, so it's not the same

this one, because this was a prototype, it's all fibreglassed. So I don't think

that's going to fit.

We're going to have to repair the old one by the looks of it.

That's a lot of work.

You know, we've got a...

a really small window to get this ready for the launch and it's just put a bit

more pressure on us no time like the present i'm gonna have to get it in and

it started straight away

so what

i'm doing at the moment i'm just making some little brackets so where the crack

is we're going to put that screw it in so it's going to hold the crack in place

We're going to refibre glass and all that to make it absolutely solid.

And then we take the plates off the back, well, just screwed in, and

the front, and you'll never know.

It's unusual seeing someone else paint a Morgan.

The way he sprays it is slightly different to the way I start and finish

but because I painted thousands in my time, it seems like he's doing a good

Yeah, we're looking really good.

Jamie?

Are you all right? How are we doing?

We're actually on target. Everything's painted now.

In the booth.

So I'm just literally building it up. Sorry, no, wait a second.

We're on target. We're ahead of target.

Ahead? Ahead, I know.

Right. This is the old splitter we've had to repair.

Have you done it?

We've had to fiberglass it all.

If you can see where we've repaired it.

Well, no. Where was it broken?

Where was it split?

I can't tell you.

Oh, come on. Where was it? It was split in half there.

It took a few hours, but it's nice.

The Morgans are first for us, being ahead of schedule on a job.

I might be forgiven for thinking that all is on the up, but I've got a nagging

feeling it isn't.

I'm looking at E -Type Jaguar, Rebuild.

Jamie took it in with a £20 ,000 budget, max.

That equates to about 250 hours.

But I think Anton is already about 50 hours in.

Hmm. This doesn't really look like a simple rebuild to me.

And... Yeah?

I've got a minute.

Mate, I was very pleased when we took this job on, because I thought,

rebuilding an E -Type. It'll be like a big Meccano set.

That's what I thought. I didn't think it'd be a Meccano set that's been kept

the bottom of the sea.

And this is... It's not ordered, is it? It's not, like... Nothing's labelled.

Right, this is just some bits, isn't it?

Jumble sale, isn't it?

Definitely doesn't go on there.

No.

I'm going to have a conversation with Jamie because I'm suddenly scared.

You're scared?

Yep. I've got to put it together.

Yep. I'll leave you to carry on.

Enjoy. Please don't. Keep talking. No, carry on. Come on.

Jamie's overseeing this E -type job, but because he's been spending so much time

on the Morgan, has he taken his eye off the ball?

Jamie? Hi, Richard. You got a minute?

Yes, of course I have.

Thank you.

Quick question. Yeah.

The E -type.

I'm scared, suddenly.

I'm looking at that table full of bits.

There's a lot of partsmithing.

Right. The initial quote is a bit low. It's six weeks.

Right.

We're not going to do it now. No.

No, but I'm going to get a list of what we need, send it over to the customer,

and then we're going to water the bits.

The one thing I don't want is that job stalling because the customer's unhappy

with spending more money. It's in bit. It's occupying valuable real estate out

there. It's taking up a lot of hours.

And then we end up finishing it just to get it gone and unpaid.

Yeah, exactly.

I'll update you when we see where we are with that. I'll keep across that.

Right. Good luck. I'll leave you to management stuff.

Thank you. Carry on.

Still scared.

So, major exciting day.

Are we actually going to try and start this? Yeah.

This is the key.

Is it?

That's what starts it? Yeah. The quirk of a steam car is that instead of coal,

it actually burns petrol to heat the water to make the steam to power it.

So what we're going to do, we're going to aim this in through here, look. That

is the pilot light. So the pilot light has got to get hot enough so that when

introduce... pressurised petrol and it comes through these two nozzles here.

Yes. Into the bottom of the boiler that it then ignites.

Right. You've lit the key.

Yeah. Why is that going in there? Because it's got to warm. Into that

Over here.

What are you doing with that? Just, you know, in case, just rehearse.

Oh, yeah, look at that.

Holy... No, I don't like... Is it supposed to be doing that?

Yeah, they do a lot of that.

H, it's on fire.

Yeah, that is a likely flash, that is.

Stand back from that.

What? Is that steam or is that... No, that's fuel vapour.

That is likely to have a ball of flame.

Don't leave me here!

Get the fan on.

Pull it out.

Either we've been a little bit liberal with the petrol, or it was not enough.

I'm not sure yet. We haven't learnt it's foibles, you know what I mean?

This pressurises the tank with the petrol in it.

Otherwise the petrol will just sit in the tank.

Right, that's on 100.

That's definitely better going.

Noise has changed.

Now that's burning beautiful now. Now it's talking to you, it says it's

up. So it's now heating the water in that pressure vessel up front until we

steam. Then when we get steam, eventually, through a system of pipes,

there. at the engine.

It's rising rapidly.

Put your foot on the pedal and the button.

What's going to happen when I do that? The back wheels are going to turn.

How far do I open it? Hold it there.

A bit more. Go.

Go on, give it to her.

Do you want to go up to the top?

A bit more, Rich.

Now give it a bit more.

What's that? It's going.

It's doing it. Yeah.

It's alive. Look at it.

Look at it. There you go.

So then.

It's alive.

It's the steam engine.

There I go. I'm going to try the whistle.

through. Come on.

Oh, yeah.

Little car. Well done.

Despite, you know, there are problems. We're not there yet.

Overall, I am thrilled.

I am thrilled. It is exciting.

The car clearly needs a lot of love, yeah? Yeah. You'll have a maintenance

won't you?

Yeah.

That's good. I'm looking at it. That's good.

That's bad to hear. That's bad to hear.

We got there in the end, and I think once the whole car has been done from

to back and restored, then it's just maintenance.

In all honesty, we don't know everything about this yet.

There's a lot to learn here.

I still have concerns about this E -Type. I'm worried the job could easily

up costing more than the owner's got.

So I've asked a friend, Henry Pearman, who knows these cars better than

anybody else in the country, to come in as a favour and take a look.

Henry! Hi Richard, how are you? Well, I'm better for seeing you. Thanks for

doing this. I do appreciate it.

Right, here it is. 62 Coupé, as you already know.

So, have a look. Yeah.

I'm going to leave you to get acquainted with it. Yeah, let's have a look at

everything. Do you want a cup of tea? Yeah, a cup of tea would be great.

I'm properly grateful to Henry for doing this, because I need his backup. I need

the confidence of him having seen it.

Let's see what Henry finds.

I will take his word for it.

Probably had new fills, but... This is all filled over, which it shouldn't be,

where the seams are for the sills and the little drains are missing.

The reality is everything needs restoring and rebuilding, and there's a

work to do. All the brake cylinders are rusted when you look at them for the

wheel cylinders and things, and they're hundreds of pounds each. So you could

quite easily spend well in excess of £10 ,000 just on part to turn that into a

running driving car.

White, no sugar.

You really are getting stuck here.

Here's what I thought when you came to us. Yeah.

I thought, well, that's basically a kit car, isn't it? All the bits are there.

Yeah, yeah. And £20 ,000 to just bolt it together.

Yeah. Should be easy. I should do that in my shed at home. Yeah, yeah.

And the first thing you said wrong is all the bits are there.

Yeah. Because they probably aren't. It's an older restoration on bodywork, so...

There's quite a lot of concern.

Is 20 grand going to come? No way. I don't know what your labour rate...

your labour rate's £5 an hour.

No. You'd be lucky to get it together not knowing what problems you might find

at about 1 ,200 hours, I would guess.

So we're looking at 60, 70 grand's worth of labour.

Yeah. Without parts. Exactly. And without problems.

And without trim.

This is not good.

And now we've got Mike, the owner, coming in for an update on his car.

How can this happen?

You always build in a bit of wriggle room, because it might end up costing

But how can we go from 250 hours of labour to 1 ,250 hours

in labour? From 16 ,000 in labour, and that's his budget, to 70

,000 in labour.

What he's going to do is... I'm worried that that can happen in the first place,

but secondly, what am I going to say?

We've got a meeting, and, um... I'm going to be the bearer of bad news.

Hi,

Joe. How you doing? You OK? You good? Yeah, good.

Come in.

Hello. Hi, Richard.

Mike. Trish. Nice to see you.

Good to see you. Grab a seat. Thank you. Cheers.

Thanks for stepping all the way in.

Oh, it's all right.

Um, so... Yeah.

Heating. Um... We've discussed it. To back us up... I brought in a friend of

mine, Henry Pearman, to spend some time looking over your car. He knows every

millimetre of those cars.

So, first thing is, in his opinion, and I value that, £20 ,000 ain't going to

get that car built.

Right. The second headline is, realistic value is somewhere, if it's done really

well, between 80 and 100.

Right. The problem is, you could easily end up spending that, getting it ready.

The restoration work that was done on the body... There's a few key things

weren't done quite right. The seals could be spot welded on with little

holes. There are parts missing. I don't know what we've got, the parts list.

Yeah, we're up to, at the moment, parts alone.

You're looking at about £8 ,000.

It's going to take a lot of commitment to get it there.

And that isn't going to be reflected in the value of the car at the end of the

day. And I can't give it to you any straighter than that.

OK.

Right. Oh, if I could say... That's all right.

Have a chat with Carol. Yeah. Take a view.

OK. All right, mate. Thank you. Appreciate that. Really good to see you,

Nice to see you. Nice to meet you, Mike.

Richard's great. Just explained it well and... I'd rather be... He was honest.

And that's what I really respect to him for that. You know, he said, look long

and hard.

That's what I'm going to do.

Right. Mate, what I think we need to do with the E -type is look through what

happened and what lessons we can learn.

How did you arrive at an estimate for the job?

We didn't really have an estimate. He had so much to spend.

I said, is everything with the car? He said, yes, literally just bolted back

together, which seemed OK.

As we know it, it wasn't. And I guess that, I'm going to say, that should have

been the first red flag.

We spent a lot of time figuring out.

What was actually missing?

But by then, we were into it. We'd spent hours, which we had to charge back to

the customer, knowing that what we're not going to be able to do is the job

customer wanted doing.

No, exactly.

We also hadn't photographed it as we should have done.

I'm worried.

I think we've had enough wake -up calls.

I'm worried reputationally.

Yeah. I do worry sometimes we're taking the wrong things on.

Yeah, and that's what's bitten us a bit over the last few months.

I feel tremendously loyal to Jamie. I think he works hard.

But we are dropping the ball occasionally.

We needed a bit more thought, needed someone to take a step back and go, hang

on, what we need to do is look ahead and see those mistakes coming and avoid

them.

There's no varnishing it. We all screwed up on that E -type. We've

underestimated jobs in the past.

I thought we'd got over that, but we obviously haven't.

I've tried everything to solve this so far.

I've had consultants come in. I've had specialists.

I've tried computer programs, technology. I've tried everything.

So I'm going to go and talk to my mum about her, maybe coming in and helping.

It's not a mad idea.

She's run businesses herself.

National Charities.

She does organise days.

Well, come on then, Mum. Let's see if you can organise this.

Right.

Suddenly feel pen.

Mum!

Hello? Oh, she's there, waiting.

Hello, Mother.

Hi, darling. Nice to see you.

Are you ready for your day in the office? I am, I am. Before we go, I have

your curtains.

Shortened them.

Thank you very much.

Probably don't put them up till I come. And I did what I promised you. Oh,

you've done it.

I made you a runner to go across the bed. Oh, that's brilliant. And it

the cushions that we bought. Thank you, Mum. That's lovely.

Right, have you got everything you need? I have, yes. I've got your coat. The

workshop is not a war camp. Yes, I will. Have you got a notepad?

Yes, I have. It's all in there. Right, let's go to work.

OK, I'm in.

You sure? Clear?

Shutting. Yeah.

We'll go in, we'll have a look at the time sheets, because that's what we're

dealing with. And most importantly, if you want, go and have a chat to the

It's not the most glamorous office, right? But it's practical, isn't it? Of

course it is.

Just be careful getting out, because it's a long drop, short leg.

Oh, no.

Oh, my Lord.

OK. This is Jamie's office. This is the sort of managerial office. Nice and

warm. Yes, very warm.

There's your desk.

Right. OK.

I've got a load of timesheets as examples.

So... What the task will be eventually is... Basically, it's interpreting this,

feeding it into the computer. You can then tell me, Rich, what's happening is

you're working at 50 % efficiency, you've got to tighten up here and here.

yeah, yeah. This is Matt's.

One, two, three, seven.

So he's...

Booked seven hours. Are they all billable? They are. What's this Flanagan

-type? Because there's no hours against that.

He's put the car column in the wrong... These aren't very good.

They're Mickey Mouse.

Some of them. Well, kick them into shape.

I will. They won't listen to me. They might listen to you. They'll listen to

Because if there's a pattern that it's the same person that's always making a

ball of it, I don't want to bollock everybody else.

Do I?

I'm going to leave you to it. Is that OK?

That's absolutely fine, Mother. I'm just going to go for a bit.

Oh, dear.

No, this is what I want.

OK. This is why I brought my mum. When you asked me... I asked for this. You

did?

Richard is a brilliant television presenter, but managing people is a

skill. I've just got to get them to do it my way, which we will.

I think it's a brilliant idea to have.

i lean in it'll take more stress off me so i don't have to be in the office go

through job calls i can be on top floor then i

suppose this is untidy i know this will be bad won't it

it'd be nice to find out what you think the workshop um it's not the cleanest

shop in the world oh for goodness sake Now, that is bad. That is disgusting.

uses it?

Health and Safety will have a go at you for that, please.

Toilet. I don't think so.

Where's Matt?

Yeah, I've got him, but where is it?

Matt? You must be Matt.

I certainly am. OK, it's just a quick one, because I've read some of the

and I'm trying to understand what the different things mean.

Am I in trouble?

Nobody's in trouble. I've been terrified for Richard. If his mum thinks that

he's been doing it wrong, there'll probably be some pretty stern words.

The only thing we need to know... Yeah.

..is how long it took on a particular job for what customer. Yeah. The reason

do it different to everyone else, on certain days I've got to do school runs.

OK. So then I make sure I'm doing the time for when I have to go and get the

girls. OK.

There's a lot that we can be doing, making sure we've got what we need so

the customer will have been quoted correctly at the beginning and it

to the hours that we've spent.

Almost done now.

Last stages.

It's the day of the Morgan launch and Jamie's kept the work bang on track.

I'm looking forward to going back today to see the lads, my old work colleagues

at Morgan's, see what they've got to say about this car, because I know they're

going to check to see if I've lost my touch.

All right?

That's the first time I've seen it together.

Yeah, yeah, yeah, I'm really thrilled.

Well done.

I'm getting out of the way.

Let's get it on the trailer and get it back to them.

Right.

It's here.

And here is Beth. Hello. Hello.

I'm anxious. Now, are you anxious? Beth, hello. Hello. Nice to see you. Nice to

see you again.

That looks amazing.

Well done.

Yeah, see, that's good stuff.

And if you'd like to continue around your car. Thank you.

Interior has been properly refreshed.

Doesn't it look great?

Wow, yeah, that definitely looks better. And then the disaster that was the boot

lid is now sorted and all crisp.

Overall, are you happy? Yeah, look, looks great. And the sun's shining.

you for bringing the sun back in. Well, we did that. We arranged that.

The whole televisual part of this event starts with a shot of the car we've

restored. It's for an actual manufacturer for a global launch of

flagship car, so that is a big deal.

More importantly, my mother's coming today, so I hope it all goes well.

So this is a massive day for the workshop, especially me, bringing this

to my roots, really.

Thank you guys for coming to give me a hand.

I'll see what you think.

Where shall I start?

Does it run over here, Jay? No, it doesn't run away, no.

It's a bit loose.

Yeah, that's because you've always built that.

James, he's doing all right there, isn't he? But don't tell him. Thank you, lad.

Don't wipe any more paint off.

It looks superb.

I don't joke.

Don't worry. Thank you.

Oh, my word.

Yeah. What do you think? That looks like... as good as the day I saw that at

Geneva Motor Show 25 years ago. Right, team, I've got to go and do my duty next

door for the launch event.

Jamie, one other responsibility can I give to you? I'm sorry.

Keep him away from the gin. So look after the car and the head of PR Global.

Spotted you earlier. I know you know a lot about Morgans, and I just want you

tell us how good or bad you think their job is. Well, I think it looks

fantastic, but to be the prototype, where there'll be nothing available,

got to make bits and do everything, it's incredible they've done this. These are

difficult cars to work on.

Mother, hello.

Good morning. You look lovely.

Thank you. So you haven't seen the new car yet? No. It's quite exciting.

The next chapter.

A new flagship for a new generation of Morgan. The much anticipated Morgan

Supersport.

Ladies and gentlemen.

It's lovely to see them do something live.

So that was exciting.

I mean, the car they've been working on, it's beautiful.

They obviously can do superb work.

So why isn't that turning into lots of money?

And that's all about the management. When we get back to the workshop, I have

have a serious chat.

Happy? Done.

So, Jag E -Type, which I'm slightly gutted about, really, because I wanted

finish this car, and the customer's requested we get it back now to a

chassis, which basically means... back on its wheels, so we can push it, load

back up onto the trailer and deliver it back.

Okay, we're down.

Okay, let's do that one. I can just move him around then.

As far as I know, the customer now is going to advertise it as

part restoration, and we've learned that we can't build an inside in 250 hours.

It's physically impossible.

Let's get this car out, gone, forget about it.

Did I dream it?

Or have I just walked past Debbie McGee's car?

Ah, yes.

Ah, it's, yeah. It's come back in. There were a couple of little issues that

it's been left with.

Oh, how much have you lost on it?

Um, well, I think we've ended up about ten grand over budget. Oh, for God's

sake. Which she won't pay, obviously. Well, no, because it... Because it's not

billed. It cost us money.

Oh, God.

What else have you discovered, then, in your... Now, the type...

The rates had been agreed when the quote was given, but it didn't include the

VAT.

Yeah. So you lost 20 % on that one.

Yep. It's not looking good, really.

That issues to do with getting the quote right, which it didn't.

Issues to do with checking the time it takes on everything and monitoring that

against the quote that you gave.

And also a simple thing like checking what you're storing.

Half of the paint that you would have been using for various jobs in the

have had to be thrown away because they weren't stored properly.

Yes. They should have been kept heated.

So you've lost money on the paint.

Yes.

There might be more that I haven't found out yet.

So what does that tell you?

And what are you going to do?

Got to do something.

Yeah. To be fair, I mean, it kind of falls to Jamie, but he's out on the

he does the work.

He's not remote enough to be able to have an objective view.

Well, ultimately, it falls back on me. I own the business.

I'm not in a position to run every aspect of it. No, of course you are.

I'm not here enough. No. And I have to earn a living doing other things.

To pay for all the money you're losing on the jobs that aren't working.

Yes. So I rather need... I need it run.

Yes, you do.

Because all of those issues come back to how it's run.

So I'll leave you to it now to sort out what you're going to do.

Thank you. OK. Bye -bye. Thank you, Mum.

Don't forget your notepad of doom. Yeah, and me notepad. Thank you. Thank you.

Bye -bye. Thank you.

Trouble is...

Richard is not a businessman, but he needs to surround himself, in business

terms, with people who are good at that.

Just when I honestly thought I'd turned the corner with this, it takes my mum

coming in to point out that I really haven't.

And it's... Well, it's not far off a disaster, because this is going to go

downhill really fast if I don't do something big.

This has got to stop.

I can't keep putting my hand in my pocket.

Lads, meeting at half eleven.

You're all employed here. I think if it gets much worse, you won't. I'm going to

see you in action. I'm into your work. Am I a bit clean? I haven't got any oil

on me. Five hours on the road to Ipswich, you'll probably have dirty