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You're watching CNBC On Demand.
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In this episode of American Greed, it's
a crime for our times.
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It's largely a cautionary tale about the
culture of Silicon Valley. The rise and
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00:00:18,510 --> 00:00:22,630
fall of Elizabeth Holmes and her billion
-dollar blood -testing startup
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Theranos. She was the next big thing,
what everyone had been waiting for.
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The next Steve Jobs or the next Bill
Gates, but of health care. I must say,
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are an extraordinary woman.
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Is she a genius founder with a noble
mission?
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In my mind, I've always thought the true
legacy of Silicon Valley is to build
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great products that can make a
difference in the world.
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Or a brazen fraud with a reckless
disregard for human life. I knew she was
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putting patients' lives in jeopardy. And
she was saying things like, make it
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till you make it. You do not do that
with patients.
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The jury has spoken.
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Theranos founder Elizabeth Holmes has
officially been found guilty of four
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charges in her criminal fraud trial.
Elizabeth Holmes had promised to change
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world. Now she is almost certainly going
to prison.
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American Greed has the inside story of
the tall tales spun for starry -eyed
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investors. People are going to make a
killing on Theranos. The lies, the
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the threats.
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It's terrifying.
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You're like, is this person tailing me?
And the explosive defense raised a trial
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when Holmes herself takes the stand.
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Holmes says she's the victim of a decade
of sexual and emotional abuse at the
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hands of her former boyfriend and
business partner, Sonny Balwani. He, of
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course, denies all of this, calls the
allegations deeply offensive and
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personally devastating.
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Some people say that.
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This was a case of money versus
humanity.
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But there's really a lot more going on
here.
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By the time Elizabeth Holmes stands
trial in the late summer of 2021, she is
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walking Rorschach test.
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Young women dress up like her outside
the courthouse and applaud the quote
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-unquote girl boss.
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The homies, the Elizabeth girls fandom
is alive and thriving
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and they're all over social media.
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Their reasoning is, well, male villains
have become icons. Look at the Wolf of
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Wall Street and Jordan Belfort. So why
can't Elizabeth Holmes become a female
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icon?
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Others see the Steve Jobs wannabe,
accused of 11 counts of fraud against
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investors and patients, as the symbol of
everything wrong with Silicon Valley.
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The hubris, greed, and duplicity. But
when she takes the stand in her own
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defense, there's another persona.
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Victim. She points a finger in the
direction of her former second -in
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and secret boyfriend, Ramesh Sunny
Balwani.
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Holmes says Balwani was a menacing
presence at Theranos, who called the
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and cast a shadow over her life.
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Will the jury buy her story?
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We have not seen an Elizabeth Holmes
like this, that breaks down, that cries,
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that is emotional.
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But at the end of the day, these abuse
allegations really have nothing to do
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with what she's being charged with.
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I grew up in a family that was very
focused on the belief that we're all
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for a reason and we're here to try to
make this world a better place.
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Holmes grows up a child of privilege in
Washington, D .C. Her mother is a
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congressional staffer, and her father is
a former Enron executive.
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Though they're well off, the Holmes
family seems obsessed with what they
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have, according to one -time neighbor
and former family friend, Joseph Fuse.
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These kids are raised with the idea that
even though we live in what most people
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would think of as a very nice upper
-middle class, Why? It's not good
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Because it's not what the Fleischmanns
had.
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Elizabeth's parents, he says, like to
remind people that the Holmes bloodline
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descended from the famed Fleischmann
yeast family.
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And we're not just supposed to be in a
home most Americans would think is
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luxurious. We're supposed to be in an
estate. We're better than this.
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At nine years old, little Elizabeth
proclaims to her parents that she wants
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be a billionaire.
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She certainly had encouragement.
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from them to at least start in this
direction.
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And there's no doubt in my mind that for
Elizabeth, the notion of becoming this
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family champion and restoring them to
grandeur is part of who Elizabeth is.
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And she's got no time to waste.
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Right after high school graduation, the
overachiever jets off to Beijing to
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study Mandarin as part of a Stanford
University summer program.
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Amid all the other 18 -year -old
strivers, One person in the program
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He's a 37 -year -old man named Ramesh
Sunny Balwani. He's a software engineer,
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seasoned veteran of Silicon Valley
startups, and is already worth $40
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Yet he and the soon -to -be freshman
click.
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I was studying at a program in Beijing
University in China, and he was there.
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She was very famous in the Stanford
Chinese program because...
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The entire department knew about her
Chinese, her skills, and so that's how
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I first met her, I'm like, oh, you must
be the Elizabeth Holmes.
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Elizabeth Holmes arrives at Stanford
University in 2002 with an ambition so
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it's almost childlike.
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She wants to become the Thomas Edison of
biomedical engineering.
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She's recommended to physician,
inventor, and Stanford professor of
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Phyllis Gardner.
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She came to me twice. I always try to
help students.
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I will do anything I can.
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Dr. Gardner listens patiently to Holmes'
idea, a wearable device that would
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simultaneously diagnose and treat
disease.
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She wanted to make a skin patch, and she
wanted to sample the blood to test for
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an infectious disease.
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And then she wanted to deliver
antibiotics through the patch.
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Antibiotics are extremely, they're low
potency. And a patch, you can't get
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things through the skin easily.
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And so how are you going to do this?
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Gardner believes Holmes' idea would
require a quantum leap in science. But
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according to her, Holmes doesn't want to
hear it.
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I just couldn't help her. She wasn't,
she didn't want help.
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She thought she knew the world of
microfluidics and engineering, but she
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just 19 and had a class or two.
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So let me tell you a little bit about
the class.
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Undeterred, Holmes pursues a more
receptive mentor, Stanford engineering
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professor Channing Robertson.
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Years later, New Yorker journalist Ken
Auletta will interview both Holmes and
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Robertson. In describing Elizabeth
Holmes, he said, how often in your life
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you get to meet a Beethoven, someone who
is a genius?
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And he described her as a genius. He
left his tenure position to join her,
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became a member of her board, and was a
devout believer in her. I have to tell
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you that this is going to be a special
year because this is the last time I'm
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teaching the class. Elizabeth Holmes has
charmed her first champion.
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It seems Holmes has all she needs from
Stanford.
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At age 19, she drops out to start her
fledgling company, which in 2003 she
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Theranos, a combination of therapy and
diagnosis.
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And after Channing Robertson, Holmes
gets her first financial pat on the back
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2004. That's when Tim Draper, a well
-known Silicon Valley venture
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invests $500 ,000 in the fledgling
company.
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And she said, I'm going to transform
health care as we know it.
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Around this time, Holmes abandons the
wearable idea and conjures a more
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audacious vision.
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One steeped in a personal origin story
she will recount years later when she's
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famous. Having a needle in your arm is
something that has kept people from
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taking care of themselves, right?
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Absolutely, myself included. I'm
absolutely terrified of it. Holmes'
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fear of needles, she says, makes her
fixate on a device that could perform
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hundreds of blood tests from a finger
prick.
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Holmes calls her prototype the Edison,
with a nod to the great inventor.
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The idea of Theranos is a wonderful
idea. We're going to make medicine
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for people. We're going to make it more
convenient. It would be wonderfully
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disruptive. which is one of the things
that Silicon Valley prides itself on.
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And the investor class is all in.
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By 2006, she's raised more than $40
million in venture capital, including
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$6 million from media magnate Rupert
Murdoch.
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The cash is designed to give Theranos
engineers a long runway to perfect the
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Edison and someday bring it to market.
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But there's one big problem, according
to journalist John Carreyrou.
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The idea is more science fiction than
science.
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When I started looking into Theranos, I
learned early on by talking to
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laboratory scientists at universities.
And the consensus among these scientists
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that I'd spoken to was that it wasn't
possible.
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And it wasn't possible because that size
of a sample isn't enough to do all
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those tests.
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And the quality of the sample that you
get from a finger is just not as pure.
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It's polluted by tissue and cells that
interfere.
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The pie -in -the -sky idea becomes an
albatross in the lab, and Theranos blows
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through its initial investments.
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By 2009, it's broke, with little to show
for it.
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Were you and Sunny Balwani ever engaged
in a romantic relationship?
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Yes. Unbeknownst to investors, Sonny
Balwani has been advising Elizabeth
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and secretly dating her. It will become
an 11 -year romance with shocking
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details revealed at Holmes' trial.
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Holmes says when her relationship with
Sonny first blossomed, she was
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because she had been sexually assaulted
at Stanford.
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She testifies that after confiding in
Sonny, he told her, I was safe now that
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met him.
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But it's not just emotional shelter
Balwani offers.
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He's a financial haven, too.
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Long story short, I ended up giving a
$12 or $13 or $14 million personal loan.
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guaranteed a loan to the company.
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The loan comes at a critical time when
Theranos is on life support.
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And just a few months after cutting this
check, Balwani assumes the number two
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position at Theranos, chief operating
officer.
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He became the guy managing things day to
day, and he really became the heavy.
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Up next.
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Theranos goes live with patience.
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Walgreens, they have decided that your
way is the way to go. But is Holmes
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recklessly dismissing warnings?
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For eight years, Theranos has been
toiling in obscurity and failure, but
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Elizabeth Holmes has a positive label
for it, stealth mode.
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Just like her heroes, Holmes believes
that success will be found right around
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the corner after one more experiment,
one more iteration, one more try.
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I think her great strength was selling
the vision, you know, getting investors
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excited in the vision.
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She has great charisma, great charm, and
she's a great saleswoman.
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And thanks to her parents' connections,
Holmes has another advantage that many
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Silicon Valley founders lack.
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Easy access to billionaires, including
Oracle founder Larry Ellison.
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She was able to get Larry Ellison to
invest money. And I think once she had
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Ellison involved, I think it became a
lot easier. Because from Ellison, she
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George Shultz, and then she's off to the
races.
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With a former secretary of state on her
team, the evangelizer -in -chief
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recruits a board stacked with the who's
who of Pentagon and Capitol Hill heavy
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hitters.
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George Shultz really was the architect
of the board. He then reached out to
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Henry Kissinger and James Mattis, the
Marine General, and Bill Frith, the
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Senate Majority Leader, Republican
Majority Leader, and Sam Nunn, the
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Democratic Senator from Georgia.
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Virtually none of them had any
experience in medicine or science. So
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not equipped to stress test her claims.
They believed what they were told.
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The board raises no questions when
Holmes hints that Theranos is about to
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huge deal with the Pentagon.
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The ability to take a technology like
this and put it in flight, specifically
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a medevac, has the potential to change
survival rates.
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But no such deal is in the works.
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Theranos even refuses to share its
financial statements with investors,
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the famous names on the board to deflect
questions.
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And now you have a person who can tell
investors they can't see audited
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financials and they can't see things
because he has Larry Ellison involved.
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And who are you to think you're brighter
than he is?
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For three years, Theranos has been in
talks with Walgreens, the drugstore
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with annual sales of around $140
billion.
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Holmes imagines a future of consumer
-driven medicine where patients can walk
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into a Walgreens and order their own
blood tests.
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For us, the individual has to be at the
center of getting information about
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their own health because it's the only
way in which people can then begin to
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take control of their health.
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The landmark $140 million partnership is
made public in September 2013,
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and Theranos kisses stealth mode
goodbye.
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Walgreens, they have decided that your
way is the way to go. It's the first
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most people have heard of Theranos, and
the company needs to move fast to get
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its device ready to go live and test
real patients in Walgreens stores.
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New scientists must be brought on board.
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At that point, I was super impressed.
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I was like, wow, I'm an entry -level
worker coming into this startup.
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Erica Chung is 23 at the time, fresh out
of UC Berkeley with a degree in
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00:15:38,050 --> 00:15:39,070
molecular biology.
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00:15:39,430 --> 00:15:43,970
Just one month after the big deal is
announced, Chung finds herself in the
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00:15:43,970 --> 00:15:46,770
Theranos conference room with Sonny
Balwani.
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He said, okay, you're going to interview
with Elizabeth.
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And at that point, I think...
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It's like embarrassing to admit now, but
also it makes sense considering the
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time I was starstruck.
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Elizabeth offers Chung a job and she
takes it. She'll be testing the accuracy
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Theranos' proprietary device.
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A hush -hush vibe pervades the lab.
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They kind of created that ambience. Like
we were part of a sort of governmental
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agency or the CIA or something sort of
top secret or that there was a lot to
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protect here.
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But the more Chung learns about
Theranos, the more she wonders why
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so protective.
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I was primarily working with Edison
devices, and my job was to run a bunch
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tests to make sure the device was
working. There were so many issues with
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device that almost every day it was
telling me, this machine is not
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accurate results.
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Chung naturally shares these unsettling
results with colleagues via email.
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And then all of a sudden, Sonny would
respond to them out of nowhere.
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He wasn't cc'd, he wasn't bcc'd, but all
of a sudden they were responding to the
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00:16:59,620 --> 00:17:00,620
emails that we were writing.
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00:17:01,080 --> 00:17:06,520
Things that we had said in certain
contexts would be reiterated to us, like
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00:17:06,520 --> 00:17:08,780
things that we would say in private with
one another.
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They are monitoring our emails, like we
can't even trust whether they're
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00:17:13,700 --> 00:17:16,099
recording conversations that we are
having.
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00:17:16,810 --> 00:17:20,730
We are being treated as we could
potentially be traitors.
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00:17:22,569 --> 00:17:27,609
Up next, the stakes are raised when
Chung works with real -life patients.
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00:17:28,050 --> 00:17:29,050
It's a nightmare.
247
00:17:29,230 --> 00:17:33,770
Every day, you're just like, this is
wrong. I feel sick. Like, I can't do
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00:17:46,440 --> 00:17:53,160
In September of 2015, Elizabeth Holmes
dropped by CNBC Studios to talk
249
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about Theranos' origin story.
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00:17:55,880 --> 00:17:59,240
But where did the original idea come
from? Meaning, what was it that inspired
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00:17:59,240 --> 00:18:00,179
you to even do this?
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00:18:00,180 --> 00:18:05,380
It came from losing my family members
and people that I loved.
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Early detection of disease.
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Holmes claims it will save lives.
255
00:18:15,240 --> 00:18:21,240
And in Arizona, Theranos lobbyists work
to change the law so patients can enter
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00:18:21,240 --> 00:18:25,580
the Walgreens and order any test they
want without a doctor's order.
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00:18:26,000 --> 00:18:31,120
To build a health care system in which
early detection and prevention become a
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00:18:31,120 --> 00:18:34,520
reality. That is why we work to pass
this law.
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00:18:34,820 --> 00:18:39,840
It's why we believe Arizona's law can
and should serve as a model for the
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for direct access testing.
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00:18:42,220 --> 00:18:46,680
There was a certain patina of
credibility that this company had
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00:18:46,680 --> 00:18:50,240
in a Walgreens. You had elected
officials here in Arizona doing press
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00:18:50,240 --> 00:18:55,220
conferences. Elizabeth, I want you to
know I appreciate the partnership and
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00:18:55,220 --> 00:18:59,420
investment Theranos has made in Arizona,
and I look forward to working with you
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00:18:59,420 --> 00:19:02,720
in the years to come. So I think a lot
of times people's immediate reaction
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00:19:02,780 --> 00:19:03,800
well, this has got to be legitimate.
267
00:19:04,400 --> 00:19:09,780
Merle Ellsworth, a retired dentist in
Phoenix, walks into his local Walgreens
268
00:19:09,780 --> 00:19:13,040
for a prostate cancer screening test run
by Theranos.
269
00:19:13,380 --> 00:19:16,560
His initial result looks like cancer.
270
00:19:16,880 --> 00:19:22,200
To have a number that high would
indicate that something was multiplying
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rapidly within me.
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00:19:23,760 --> 00:19:28,580
His doctor wants to verify the result,
and Ellsworth ends up taking three
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Theranos tests.
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00:19:30,140 --> 00:19:32,000
Results are all over the map.
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Some indicate cancer, some are normal.
The fourth test uses the time -tested
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00:19:37,200 --> 00:19:38,400
venous blood draw.
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00:19:38,620 --> 00:19:42,900
This one is accurate, indicating he does
not have cancer.
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00:19:43,380 --> 00:19:47,180
What people were being told was not at
all what they were getting.
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00:19:47,580 --> 00:19:52,140
Erica Chung says when patients give that
small finger prick sample of blood,
280
00:19:52,380 --> 00:19:56,380
they think the test is going to be
performed right there at the drugstore
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00:19:56,380 --> 00:19:57,480
Edison device.
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00:19:58,160 --> 00:20:01,180
That wasn't actually what was going on
in reality.
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00:20:01,830 --> 00:20:07,170
They were just sort of collecting the
vial of blood at a Walgreens, sending it
284
00:20:07,170 --> 00:20:11,310
over to a main laboratory that we had in
Palo Alto, and then having people like
285
00:20:11,310 --> 00:20:16,310
me basically run it on a whole wide
variety of devices.
286
00:20:16,710 --> 00:20:22,230
Because its own device is so unreliable,
prosecutors say Theranos secretly takes
287
00:20:22,230 --> 00:20:26,370
patient samples and tests them on
machines made by other companies.
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00:20:26,670 --> 00:20:30,770
But for those samples to work, these
third -party machines must be modified.
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00:20:31,260 --> 00:20:34,740
and the samples diluted, which can give
inaccurate results.
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00:20:35,500 --> 00:20:41,400
But there were many instances that we
knew we made a mistake, and they would
291
00:20:41,400 --> 00:20:45,460
let us tell patients, you need to come
in for a redraw, because they didn't
292
00:20:45,460 --> 00:20:47,940
people to realize the errors that were
going on internally.
293
00:20:48,700 --> 00:20:51,600
Lab errors can have tragic consequences.
294
00:20:52,570 --> 00:20:57,030
At Holmes' trial, a woman with a history
of miscarriages testifies that a
295
00:20:57,030 --> 00:21:01,350
Theranos blood test told her she was
about to miscarry again.
296
00:21:01,790 --> 00:21:06,870
She says she considered preemptively
terminating the pregnancy to spare
297
00:21:06,870 --> 00:21:09,910
any more pain, but she sought a second
opinion.
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00:21:10,310 --> 00:21:14,790
She shudders to think what would have
happened if she hadn't taken another
299
00:21:15,150 --> 00:21:17,870
Her daughter is now six years old and
healthy.
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00:21:18,730 --> 00:21:23,450
For Erica Chung, her first job out of
college is forcing her to deal with
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00:21:23,450 --> 00:21:25,870
most people will never have to confront.
302
00:21:26,410 --> 00:21:31,710
Things like healthy people being told
they have cancer or HIV.
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00:21:32,630 --> 00:21:34,250
It's incredibly stressful.
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00:21:34,810 --> 00:21:41,030
And the fact that you see yourself
working for this company that is lying
305
00:21:41,030 --> 00:21:42,570
patients is a nightmare.
306
00:21:43,110 --> 00:21:47,130
Every day, you're just challenging
yourself of, like, this is wrong. I feel
307
00:21:47,130 --> 00:21:48,630
sick. Like, I can't do this.
308
00:21:49,130 --> 00:21:54,910
Erica repeatedly warns her superiors,
including Sunny Balwani, that the device
309
00:21:54,910 --> 00:21:55,950
isn't working.
310
00:21:56,590 --> 00:21:59,410
But Holmes is busy with photo shoots.
311
00:22:05,850 --> 00:22:11,490
The summer of 2014 is her coming -out
party. It's the myth of the founder.
312
00:22:12,040 --> 00:22:13,040
Female edition.
313
00:22:13,220 --> 00:22:17,200
It was all about achieving that perfect
calibration between masculinity and
314
00:22:17,200 --> 00:22:20,640
femininity. In order to realize the
world in which prevention is a reality.
315
00:22:21,080 --> 00:22:25,780
You had the deep voice and you had sort
of a deep sex black turtleneck. But you
316
00:22:25,780 --> 00:22:29,480
also had, you know, the red lipstick and
the really vampy blonde bob and
317
00:22:29,480 --> 00:22:33,920
piercing huge blue eyes that just
penetrated you whenever you spoke with
318
00:22:34,540 --> 00:22:39,260
To evaluate multi -site precision, or in
our case, multi -device precision.
319
00:22:39,640 --> 00:22:44,840
She just spoke with such assurance, such
a belief. Let me tell you what is
320
00:22:44,840 --> 00:22:46,080
really happening here.
321
00:22:47,360 --> 00:22:50,940
For years, people have wondered if her
voice is genuine.
322
00:22:51,400 --> 00:22:54,920
People are fascinated by the deep voice.
Like, why does she have a deep voice?
323
00:22:55,180 --> 00:23:00,760
Some point to an NPR interview from 2005
where the voice, and maybe the facade,
324
00:23:01,180 --> 00:23:02,260
seems to crack.
325
00:23:02,540 --> 00:23:03,740
Just for a second.
326
00:23:04,240 --> 00:23:08,600
No, it hasn't. Well, if I use
traditional words to describe what we're
327
00:23:08,640 --> 00:23:11,740
it's hard because people then associate
it with conventional processes.
328
00:23:12,340 --> 00:23:17,160
And at trial, Holmes hints that Sonny
might be a modern -day Pygmalion
329
00:23:17,160 --> 00:23:19,340
responsible for her transformation.
330
00:23:19,820 --> 00:23:25,780
She says Sonny told her to kill her old
self and become a new Elizabeth and to
331
00:23:25,780 --> 00:23:26,780
act like a man.
332
00:23:27,280 --> 00:23:32,140
In one text exchange shown to the jury,
Sonny writes, you are speaking with
333
00:23:32,140 --> 00:23:33,600
everyone in your giddy voice.
334
00:23:34,480 --> 00:23:36,060
Excessive use of awesome.
335
00:23:36,720 --> 00:23:41,780
And later, appearing to drive the point
home, he writes, I have molded you.
336
00:23:43,160 --> 00:23:49,300
Up next, if Elizabeth Holmes is just a
character, how long can she keep up the
337
00:23:49,300 --> 00:23:52,980
act? A lot of it was like this constant
drive for perfection.
338
00:23:53,280 --> 00:23:54,280
And that's dangerous.
339
00:24:12,970 --> 00:24:18,590
In her public image, Holmes is seemingly
monastic, wearing nothing but black
340
00:24:18,590 --> 00:24:23,210
turtlenecks, consuming little more than
green juices, and not dating.
341
00:24:23,950 --> 00:24:29,750
In reality, the home she and Sonny
Balwani share in Atherton is the type of
342
00:24:29,750 --> 00:24:34,910
house that gets its own highly produced
narrated short film when it hits the
343
00:24:34,910 --> 00:24:35,910
market.
344
00:24:35,990 --> 00:24:39,570
This home is a classic example of French
provincial architecture.
345
00:24:40,450 --> 00:24:41,910
They fly pride.
346
00:24:42,410 --> 00:24:47,190
And a team of security guards shuttle
her and Sonny, codenamed Eagle One and
347
00:24:47,190 --> 00:24:49,670
Eagle Two, into black SUVs.
348
00:24:50,070 --> 00:24:55,270
I've always believed that, you know,
everywhere there's a glass ceiling,
349
00:24:55,270 --> 00:25:00,570
an Iron Lady right underneath it. The
press is fawning. And Elizabeth
350
00:25:00,570 --> 00:25:06,850
believes her own PR. She texts Balwani,
total confidence in myself, best
351
00:25:06,850 --> 00:25:08,450
business person of the year.
352
00:25:09,020 --> 00:25:13,580
In 2014, Rupert Murdoch invests another
$100 million.
353
00:25:13,940 --> 00:25:18,380
The Walton family of Walmart fame
invests $150 million.
354
00:25:18,600 --> 00:25:22,400
And the DeVos family puts $100 million
into Theranos.
355
00:25:23,070 --> 00:25:28,690
Forbes magazine estimates her personal
net worth at $4 .5 billion, and
356
00:25:28,930 --> 00:25:31,590
valuation climbs to $9 billion.
357
00:25:32,350 --> 00:25:36,790
What you've managed to do has caught a
lot of people by surprise. It definitely
358
00:25:36,790 --> 00:25:41,070
has people who are willing to jump in
and bid up the valuation for your
359
00:25:41,430 --> 00:25:46,090
Ken Auletta is a big -name journalist
with The New Yorker and has given the
360
00:25:46,090 --> 00:25:47,550
tour of Theranos.
361
00:25:47,910 --> 00:25:49,810
And it was amazingly elaborate.
362
00:25:50,070 --> 00:25:52,110
If you just looked at that.
363
00:25:52,570 --> 00:25:53,590
It was really impressive.
364
00:25:54,430 --> 00:25:57,270
There's an article this week you've got
to read. It's in The New Yorker, and it
365
00:25:57,270 --> 00:26:02,270
is by Ken Auletta. His article,
published in late 2014, is largely
366
00:26:02,510 --> 00:26:06,770
So it's a real threat to the existing
infrastructure of needle testing.
367
00:26:07,190 --> 00:26:12,070
He says now that Holmes lied to him. But
Auletta does sound some notes of
368
00:26:12,070 --> 00:26:15,850
caution. I think there are questions
about it, and I think the company is
369
00:26:15,850 --> 00:26:20,030
secretive. I mean, I took the test twice
in a drugstore in Palo Alto.
370
00:26:20,700 --> 00:26:25,700
I insisted on seeing the machine it went
into. So I said, what happens to the
371
00:26:25,700 --> 00:26:29,740
nanotainer? How do you ascertain what my
blood tests reveal?
372
00:26:30,080 --> 00:26:35,380
And she gave me this convoluted answer.
And six times I went back to her, and
373
00:26:35,380 --> 00:26:37,060
six times it was gobbledygook.
374
00:26:37,460 --> 00:26:42,160
And that's when I described in the
profile I wrote, her answers to the
375
00:26:42,160 --> 00:26:44,300
are sometimes comically opaque.
376
00:26:44,800 --> 00:26:47,160
As Holmes explains to Auletta...
377
00:26:47,420 --> 00:26:52,020
A chemistry is performed so that a
chemical reaction occurs and generates a
378
00:26:52,020 --> 00:26:57,040
signal from the chemical interaction
with the sample, which is translated
379
00:26:57,040 --> 00:27:01,600
result. The fact that any time you would
ask her very pointed questions about
380
00:27:01,600 --> 00:27:05,200
the science and technology, that she
would sort of back off and not want to
381
00:27:05,200 --> 00:27:07,360
discuss it or find some sort of
workaround.
382
00:27:07,560 --> 00:27:10,980
I mean, that's a big indicator sometimes
of like, well, maybe the person doesn't
383
00:27:10,980 --> 00:27:16,420
know. At a Fortune magazine forum,
Holmes struggles to answer an easy
384
00:27:17,000 --> 00:27:21,460
How can you run all of these tests with
such a small amount of blood? And why
385
00:27:21,460 --> 00:27:22,820
hasn't anybody done this before?
386
00:27:23,060 --> 00:27:28,740
Over the last 11 years, we've reinvented
the traditional laboratory
387
00:27:28,740 --> 00:27:34,800
infrastructure. We went through
redeveloping every test that
388
00:27:34,800 --> 00:27:41,320
is run in a traditional laboratory to be
able to operate on these tiny volumes
389
00:27:41,320 --> 00:27:43,740
of blood or other fluids.
390
00:27:43,960 --> 00:27:45,780
One point seems clear.
391
00:27:46,280 --> 00:27:53,100
You can create a new reality when you do
it that way. And so that's how we've
392
00:27:53,100 --> 00:27:53,979
approached it.
393
00:27:53,980 --> 00:27:55,660
Well, you've definitely created a new
reality.
394
00:27:56,440 --> 00:28:02,100
A new reality with zero tolerance for
bad news, according to Erica Chung.
395
00:28:02,880 --> 00:28:07,120
Every time I would go closer and closer
to the top level leadership, the more
396
00:28:07,120 --> 00:28:11,020
and more pushback I got in terms of
like, well, this isn't a problem with
397
00:28:11,020 --> 00:28:14,720
Edison devices. This is a problem with
you. And maybe you need to reconsider
398
00:28:14,720 --> 00:28:15,720
what you're doing.
399
00:28:16,140 --> 00:28:20,960
Text messages between Sonny and
Elizabeth show they believe the fault
400
00:28:20,960 --> 00:28:23,060
their employees, not their technology.
401
00:28:23,480 --> 00:28:27,940
Talking about her staff, Elizabeth
writes, this is where our problems are.
402
00:28:28,200 --> 00:28:33,360
In another thread, Sonny echoes, most
disappointing how bad these people are.
403
00:28:33,860 --> 00:28:37,900
Sonny had essentially said, you need to
decide if you want to work here and
404
00:28:37,900 --> 00:28:42,840
basically test patient samples without
question. And in my mind, I knew 100 %
405
00:28:42,840 --> 00:28:43,860
that I could not.
406
00:28:44,330 --> 00:28:45,950
And so I left the company and I quit.
407
00:28:46,270 --> 00:28:49,630
And I think I was severely depressed
after that.
408
00:28:49,870 --> 00:28:53,930
It's very challenging to come out of a
situation like that and wonder, you
409
00:28:53,930 --> 00:28:54,930
what happened.
410
00:28:56,690 --> 00:29:01,730
What explains the refusal of Holmes,
Balwani, and board members to
411
00:29:01,730 --> 00:29:02,970
clear problems?
412
00:29:03,550 --> 00:29:06,130
Ken Auletta has a few possible
explanations.
413
00:29:06,870 --> 00:29:11,510
The first word that comes to mind when I
think of Elizabeth Holmes is zealot. I
414
00:29:11,510 --> 00:29:12,650
started to see...
415
00:29:13,690 --> 00:29:19,150
as a vehicle for making a change in the
world. These are people who really
416
00:29:19,150 --> 00:29:22,250
believed they were doing God's work.
417
00:29:22,470 --> 00:29:26,950
And by God's work, I mean they believed
they were advancing a social good. No
418
00:29:26,950 --> 00:29:30,510
person should have to walk away from
getting a medical service because they
419
00:29:30,510 --> 00:29:35,050
can't afford it. And so we're going to
do whatever it takes.
420
00:29:37,190 --> 00:29:43,900
I think the other factor that helps
explain The board's tendency to
421
00:29:43,900 --> 00:29:45,400
applaud her was greed.
422
00:29:45,820 --> 00:29:49,380
People are going to make a killing on
Theranos. And I think that was very
423
00:29:49,380 --> 00:29:50,380
alluring to them.
424
00:29:50,680 --> 00:29:52,260
I must say, you are an extraordinary
woman.
425
00:29:52,460 --> 00:29:55,100
Thank you for being here. Thank you. I'm
very humbled.
426
00:29:56,740 --> 00:30:03,020
Up next, employees discover it's not
easy to put their Theranos experiences
427
00:30:03,020 --> 00:30:04,920
in the rearview mirror.
428
00:30:05,260 --> 00:30:06,260
It's terrifying.
429
00:30:06,520 --> 00:30:09,820
You're driving in your car. You're like,
is this person tailing me?
430
00:30:11,850 --> 00:30:17,210
Want more greed? Follow us on Instagram,
connect on Facebook, and listen to the
431
00:30:17,210 --> 00:30:20,590
American Greed Podcast wherever you get
your podcasts.
432
00:30:21,090 --> 00:30:22,090
We'll be right back.
433
00:30:30,090 --> 00:30:35,590
The halo effect surrounding Elizabeth
Holmes doesn't charm everyone, and some
434
00:30:35,590 --> 00:30:37,490
those skeptics are about to have their
day.
435
00:30:43,120 --> 00:30:46,820
In addition to being a former neighbor
and family friend of Elizabeth Holmes,
436
00:30:47,120 --> 00:30:52,140
Joseph Fuse is also an attorney and
biotech entrepreneur in his own right.
437
00:30:52,360 --> 00:30:56,300
He and his father, Richard Fuse, hold
many patents on medical devices.
438
00:30:56,880 --> 00:30:59,220
My father's the creative one, there's no
doubt.
439
00:30:59,420 --> 00:31:03,540
He is brimming with, always brimming
with new ideas.
440
00:31:03,960 --> 00:31:10,060
In 2011, Elizabeth Holmes accuses Fuse
Pharma of stealing one of Theranos'
441
00:31:10,260 --> 00:31:11,260
ideas.
442
00:31:11,440 --> 00:31:16,020
Diffuses vehemently deny the charge and
defend themselves against Theranos'
443
00:31:16,240 --> 00:31:18,620
outside counsel, David Boyce.
444
00:31:19,140 --> 00:31:23,520
Considered one of the most aggressive
litigators in America, Boyce is also a
445
00:31:23,520 --> 00:31:28,340
Theranos board member and is partially
compensated in Theranos stock.
446
00:31:28,880 --> 00:31:33,060
I think of myself as a decent lawyer,
but not against David Boyce. So I
447
00:31:33,060 --> 00:31:37,220
handicapped our chances as not so good.
448
00:31:37,690 --> 00:31:42,090
Over three and a half years of costly,
brutal litigation, Fuse allies himself
449
00:31:42,090 --> 00:31:44,710
with people who seem to know a lot about
Elizabeth Holmes.
450
00:31:45,550 --> 00:31:49,870
People like Phyllis Gardner. I was in
the room with my father. My father calls
451
00:31:49,870 --> 00:31:53,430
Phyllis. And literally within the first
minute, I could hear Phyllis' voice
452
00:31:53,430 --> 00:31:55,410
saying fraud through the phone.
453
00:31:55,750 --> 00:31:59,750
The way I describe it, it's like a burr
under my saddle. You founded this
454
00:31:59,750 --> 00:32:00,950
company 12 years ago, right?
455
00:32:01,230 --> 00:32:02,530
Tell them how old you were.
456
00:32:02,850 --> 00:32:03,850
I was 19.
457
00:32:06,570 --> 00:32:07,570
She was everywhere.
458
00:32:08,030 --> 00:32:12,950
She'd pop up on CNN and everywhere, and
you're just crazy.
459
00:32:13,590 --> 00:32:14,930
And Phyllis had a lot to say.
460
00:32:15,470 --> 00:32:21,570
And that made us feel a little centered
again, because we had felt at that point
461
00:32:21,570 --> 00:32:24,570
quite out of balance in this alternative
universe.
462
00:32:24,910 --> 00:32:27,550
I knew she was putting patients' lives
in jeopardy.
463
00:32:27,810 --> 00:32:31,230
And she was saying things like, bake it
till you make it. You don't do that.
464
00:32:31,570 --> 00:32:33,310
You do not do that with patients.
465
00:32:33,550 --> 00:32:34,570
This little cabal.
466
00:32:35,130 --> 00:32:40,630
that also formed as a result of that
case, became a seed in her demise.
467
00:32:41,230 --> 00:32:44,650
Fuse reaches out to John Carreyrou at
the Wall Street Journal.
468
00:32:45,390 --> 00:32:50,490
Carreyrou digs further, finding numerous
insiders, including the former lab
469
00:32:50,490 --> 00:32:51,550
director, Dr.
470
00:32:51,750 --> 00:32:52,990
Adam Rosendorf.
471
00:32:53,630 --> 00:32:57,750
It turned out, after talking to him, I
learned very quickly that the company
472
00:32:57,750 --> 00:33:02,980
lying. They went and they modified third
-party machines made by companies like
473
00:33:02,980 --> 00:33:06,560
Siemens and tried to adapt them to small
finger stick samples.
474
00:33:06,760 --> 00:33:11,300
And that created a host of problems.
When you're diluting samples too much,
475
00:33:11,300 --> 00:33:12,800
you're creating problems with accuracy.
476
00:33:13,560 --> 00:33:16,080
Carrie Rue also interviews Erica Chung.
477
00:33:16,660 --> 00:33:20,420
Honestly, it was like a breath for
share. Like, okay, all right, I'm not
478
00:33:20,680 --> 00:33:21,780
And so it was a relief.
479
00:33:22,060 --> 00:33:24,740
Like, finally, the truth is going to get
out there.
480
00:33:24,980 --> 00:33:27,120
The relief doesn't last long.
481
00:33:27,600 --> 00:33:31,320
Elizabeth and Sonny soon catch wind that
former employees are talking to the
482
00:33:31,320 --> 00:33:35,040
Wall Street Journal, and they launch a
ferocious counterattack.
483
00:33:36,300 --> 00:33:41,200
Elizabeth texts Sonny, this whole thing
that we have to respond to liars is
484
00:33:41,200 --> 00:33:44,060
ridiculous, and he assumes them to be
true.
485
00:33:44,780 --> 00:33:49,580
Sonny responds, which is why knocking
the legs off one at a time is best way.
486
00:33:50,360 --> 00:33:55,420
In trying to find the source of the
leak, Sonny texts, I am narrowing this
487
00:33:55,420 --> 00:33:56,840
to five people.
488
00:33:57,370 --> 00:34:04,330
We'll nail this mother... Their crusade
to silence Carrie Rue's sources leads to
489
00:34:04,330 --> 00:34:06,490
action ripped from the script of a
thriller.
490
00:34:07,090 --> 00:34:12,170
Since quitting Theranos, Chung is lying
low, temporarily staying with friends
491
00:34:12,170 --> 00:34:13,989
while she starts another job.
492
00:34:14,290 --> 00:34:18,330
She believes a private investigator is
trailing her all over town, and her
493
00:34:18,330 --> 00:34:21,790
suspicion is confirmed as she walks to
her car one night.
494
00:34:22,560 --> 00:34:27,860
The guy jumps out of his tinted window
SUV, and it's like Erica, and he's like
495
00:34:27,860 --> 00:34:29,940
gunning towards me, and he hands me this
letter.
496
00:34:30,340 --> 00:34:34,400
It's addressed to Erica at the apartment
of the friend with whom she's been
497
00:34:34,400 --> 00:34:38,600
living. And so I'm freaked out because
at this point, they're not only sitting
498
00:34:38,600 --> 00:34:43,219
outside of my new employment, they're
also following me because there's no one
499
00:34:43,219 --> 00:34:46,020
who knows this address, right? I'm just
staying here temporarily.
500
00:34:47,310 --> 00:34:51,870
The letter accuses Erica of defamation
and sharing trade secrets.
501
00:34:52,210 --> 00:34:56,510
The list of demands has seven points and
threatens a lawsuit.
502
00:34:57,630 --> 00:35:03,150
Erica, who has little money and
resources at the time, says her stomach
503
00:35:03,150 --> 00:35:05,230
when she sees the signature line.
504
00:35:05,910 --> 00:35:09,550
Like, oh, great. What have I gotten
myself into now?
505
00:35:10,080 --> 00:35:14,660
On the stand, Holmes will be confronted
by checks totaling more than $100 ,000
506
00:35:14,660 --> 00:35:20,360
that Theranos paid to private
investigators marked as payments for the
507
00:35:20,360 --> 00:35:21,360
project.
508
00:35:21,680 --> 00:35:22,720
It's terrifying.
509
00:35:22,980 --> 00:35:26,960
You're driving in your car, and if you
have someone that follows you for more
510
00:35:26,960 --> 00:35:29,460
than six blocks, you're like, is this
person tailing me?
511
00:35:34,960 --> 00:35:37,940
And just this morning, the Wall Street
Journal ran a pretty scathing article
512
00:35:37,940 --> 00:35:43,160
about the company. On October 15, 2015,
10 months after Kerry Rue begins
513
00:35:43,160 --> 00:35:48,060
digging, the Wall Street Journal breaks
the first in a series of Kerry Rue's
514
00:35:48,060 --> 00:35:50,080
excoriating exposés.
515
00:35:50,280 --> 00:35:51,800
Ms. Holmes, welcome back to Mad Money.
516
00:35:52,080 --> 00:35:55,640
Within hours, Holmes launches a
righteous counter -defensive.
517
00:35:56,270 --> 00:36:00,510
I personally was shocked to see that the
journal would publish something like
518
00:36:00,510 --> 00:36:05,330
this. Holmes and her supporters accused
Carrie Rue of being a sexist bully, and
519
00:36:05,330 --> 00:36:06,570
she plays the victim.
520
00:36:06,990 --> 00:36:11,930
This is what happens when you work to
change things. And first they think
521
00:36:11,930 --> 00:36:15,530
crazy, then they fight you, and then all
of a sudden you change the world. Off
522
00:36:15,530 --> 00:36:17,270
camera is a different story.
523
00:36:17,790 --> 00:36:21,550
She threatened me and the Wall Street
Journal with litigation.
524
00:36:22,320 --> 00:36:26,300
Her boyfriend, Sonny Balwani, threatened
doctors who had spoken to me on the
525
00:36:26,300 --> 00:36:28,300
record and tried to get them to recant.
526
00:36:28,520 --> 00:36:30,320
Those are the actions of a bully.
527
00:36:30,780 --> 00:36:34,540
Carrie Rue believes Holmes and Balwani
got caught up in the culture of Silicon
528
00:36:34,540 --> 00:36:39,860
Valley, where buggy beta versions of
software can be released to the public
529
00:36:39,860 --> 00:36:45,060
later perfected. And so I think she and
Sonny didn't see it as a problem that in
530
00:36:45,060 --> 00:36:50,020
the fall of 2013 they went live with
blood tests that weren't perfected. They
531
00:36:50,020 --> 00:36:51,080
figured they would iterate.
532
00:36:51,820 --> 00:36:52,598
over time.
533
00:36:52,600 --> 00:36:56,820
But while you can do that in the
software industry where lives aren't at
534
00:36:57,020 --> 00:37:00,080
you can't really get away with doing
that in the healthcare industry.
535
00:37:00,360 --> 00:37:06,160
In the fall of 2015, federal lab
regulators sanctioned Theranos for
536
00:37:06,160 --> 00:37:07,920
patients in immediate jeopardy.
537
00:37:08,220 --> 00:37:12,620
Holmes is later banned from owning or
running a lab for two years.
538
00:37:13,580 --> 00:37:16,520
All you can do is learn from your
mistakes.
539
00:37:16,990 --> 00:37:22,070
In an interview with NBC's Maria
Shriver, Holmes vows never to give up.
540
00:37:22,290 --> 00:37:26,310
What I want to do is realize this
mission. And at any point in time, I
541
00:37:26,310 --> 00:37:29,430
whatever it takes to serve this company
in the best way I can.
542
00:37:29,630 --> 00:37:31,070
Do you think this company will survive?
543
00:37:31,850 --> 00:37:32,850
Absolutely.
544
00:37:33,070 --> 00:37:34,070
No doubt?
545
00:37:34,110 --> 00:37:35,110
No doubt.
546
00:37:35,530 --> 00:37:39,070
Two years later, Theranos shuts down for
good.
547
00:37:40,310 --> 00:37:43,910
And in the same year, more bad news for
Holmes.
548
00:37:44,810 --> 00:37:48,670
Theranos founder Elizabeth Holmes has
been indicted on federal wire fraud
549
00:37:48,670 --> 00:37:53,610
charges. The feds charge her and Balwani
with multiple counts of fraud and
550
00:37:53,610 --> 00:37:57,210
conspiracy to commit fraud against
investors and patients.
551
00:37:59,090 --> 00:38:03,750
Up next on American Greed. After they
read the verdict and they took the jury
552
00:38:03,750 --> 00:38:08,010
out, Elizabeth Holmes got up. She went
over, embraced her parents. Her father
553
00:38:08,010 --> 00:38:10,850
kissed her on her forehead and she
walked out.
554
00:38:29,640 --> 00:38:30,640
Anything to say, Elizabeth?
555
00:38:31,900 --> 00:38:36,280
The big question hovering over the trial
of Elizabeth Holmes, will she take the
556
00:38:36,280 --> 00:38:40,160
stand in her own defense, is answered on
November 19th.
557
00:38:40,800 --> 00:38:44,420
You know, it was a surprise to pretty
much everyone in the courtroom,
558
00:38:44,420 --> 00:38:48,540
probably a surprise to the government.
Just the shock value alone. I was in the
559
00:38:48,540 --> 00:38:53,060
courtroom. I can tell you the jurors
were riveted as she sat there very
560
00:38:53,060 --> 00:38:57,660
confidently, often smiling, talking
about the early days of Theranos. Under
561
00:38:57,660 --> 00:39:01,100
questioning from her attorneys, a theme
takes shape.
562
00:39:01,380 --> 00:39:03,520
It's known as the Sangali defense.
563
00:39:04,040 --> 00:39:07,420
You know, he was the older man who was
controlling Elizabeth. He was
564
00:39:07,420 --> 00:39:11,240
manipulating her. He was dominating her.
And she was in his thrall.
565
00:39:11,700 --> 00:39:17,540
The jury sees a handwritten note from
Balwani to Holmes titled Non
566
00:39:17,980 --> 00:39:22,860
It begins, Every morning I will force
myself out of bed and spend 30 minutes,
567
00:39:23,020 --> 00:39:26,720
never a minute less, to write what I
want from my day.
568
00:39:27,820 --> 00:39:29,640
Elizabeth writes a daily schedule.
569
00:39:29,900 --> 00:39:34,950
Under Sonny's supervision, she says,
that has her rising at 4 a .m. to thank
570
00:39:34,950 --> 00:39:40,830
God. Dinner is broccoli and quinoa. I am
never a minute late, she writes to
571
00:39:40,830 --> 00:39:43,050
herself. I show no excitement.
572
00:39:43,350 --> 00:39:46,590
My hands are always in my pockets or
gesturing.
573
00:39:47,370 --> 00:39:52,530
But the prosecution shows jurors emails
they claim show that Holmes is very much
574
00:39:52,530 --> 00:39:57,490
in control. When the finger stick
machines are malfunctioning, yet Holmes
575
00:39:57,490 --> 00:40:02,490
on a media tour. Balwani texts her, I am
worried about overexposure without
576
00:40:02,490 --> 00:40:05,350
solid substance, which is lacking right
now.
577
00:40:06,050 --> 00:40:11,190
Holmes later shoots back, that media is
why we're getting AmeriCare, an
578
00:40:11,190 --> 00:40:12,190
insurance company.
579
00:40:12,570 --> 00:40:14,950
But ultimately, she had the final say.
580
00:40:15,420 --> 00:40:18,360
If there was something that Sonny wanted
to do that she disagreed with, it
581
00:40:18,360 --> 00:40:19,960
didn't happen. She was in charge.
582
00:40:20,260 --> 00:40:23,500
The jurors also see this NBC interview.
583
00:40:24,100 --> 00:40:27,860
I'm the founder and CEO of this company.
Anything that happens in this company
584
00:40:27,860 --> 00:40:29,620
is my responsibility at the end of the
day.
585
00:40:34,440 --> 00:40:41,420
On January 3rd, 2022, after the four
-month trial, the jury returns with its
586
00:40:41,420 --> 00:40:44,360
verdict. Elizabeth Holmes found guilty.
587
00:40:45,050 --> 00:40:48,370
Holmes defied until the end, taking the
stand in her own defense, blaming
588
00:40:48,370 --> 00:40:50,890
others, including her former business
partner and boyfriend.
589
00:40:51,210 --> 00:40:55,150
But unlike with some investors, she was
not able to convince the jury that she
590
00:40:55,150 --> 00:40:59,370
was blameless. A federal jury found that
Theranos found her guilty on four
591
00:40:59,370 --> 00:41:03,650
counts of fraud for misleading investors
on what her blood testing company's
592
00:41:03,650 --> 00:41:07,670
machines could do. The jury acquitted
Holmes on all charges related to
593
00:41:07,670 --> 00:41:08,670
defrauding patients.
594
00:41:08,930 --> 00:41:13,170
And the jury was deadlocked on three
charges involving early investors.
595
00:41:13,950 --> 00:41:17,850
Elizabeth, do you have any reaction to
your guilty verdict here? Elizabeth, any
596
00:41:17,850 --> 00:41:19,910
reaction? Do you have anything you want
to say?
597
00:41:20,210 --> 00:41:24,830
The woman once hailed as the next Steve
Jobs, now facing up to 20 years per
598
00:41:24,830 --> 00:41:26,270
guilty count behind bars.
599
00:41:26,510 --> 00:41:30,290
It's a big deal for Silicon Valley
because if fake it till you make it, I
600
00:41:30,290 --> 00:41:31,910
think they're going to be living by that
anymore.
601
00:41:32,690 --> 00:41:34,090
One lingering question.
602
00:41:34,410 --> 00:41:36,530
Did Holmes believe her lies?
603
00:41:37,390 --> 00:41:41,910
Ken Auletta says he would like to go
with the most charitable interpretation
604
00:41:41,910 --> 00:41:42,910
her motives.
605
00:41:43,020 --> 00:41:44,020
but he cannot.
606
00:41:44,140 --> 00:41:49,360
I'm more prone to believe that she was a
zealot and she was blinded by her
607
00:41:49,360 --> 00:41:54,780
zealotry. But if I'm intellectually
honest, I have to deal with the fact
608
00:41:54,780 --> 00:41:58,660
she lied about a number of things, just
blatantly lied.
609
00:41:58,860 --> 00:42:04,980
When she told me that 99 % of the blood
tests she did were finger prick, that's
610
00:42:04,980 --> 00:42:05,979
a conscious lie.
611
00:42:05,980 --> 00:42:10,780
When she told me that she had a military
contracts and revenue from the
612
00:42:10,780 --> 00:42:12,510
military. That's just a lie.
613
00:42:12,870 --> 00:42:14,410
And that's not zealotry.
614
00:42:14,850 --> 00:42:18,990
Phyllis Gardner says that despite
Holmes' public rhetoric about promoting
615
00:42:18,990 --> 00:42:23,830
in science, the disgraced inventor
doesn't live up to those lofty ideals.
616
00:42:24,530 --> 00:42:28,290
Why did you do what you did to Erica
Chung if you're such a champion of
617
00:42:28,870 --> 00:42:33,470
Why did you treat the women at your work
the way you did? Why did you treat
618
00:42:33,470 --> 00:42:37,330
women patients the way you did? You're
not a champion of women. She's not a
619
00:42:37,330 --> 00:42:38,330
champion of women.
620
00:42:39,630 --> 00:42:40,630
You're a liar.
57118