All language subtitles for Your Aged Care Rights

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Would you like to inspect the original subtitles? These are the user uploaded subtitles that are being translated: 1 00:00:01,320 --> 00:00:04,760 The new Aged Care Act puts you at the centre of your aged care. 2 00:00:04,980 --> 00:00:08,740 It will make aged care safer, fairer and more respectful. 3 00:00:09,360 --> 00:00:11,180 Under the new Act, your rights matter. 4 00:00:11,520 --> 00:00:15,600 And your decisions will not just be accepted, but respected. 5 00:00:17,000 --> 00:00:20,680 The Statement of Rights means you have the right to make decisions about your 6 00:00:20,680 --> 00:00:25,640 life. It means people providing your care will respect who you are and also 7 00:00:25,640 --> 00:00:30,020 value and support your identity, culture, spirituality and diversity. 8 00:00:30,560 --> 00:00:34,220 It allows you to communicate your wishes and get information about your care. 9 00:00:34,800 --> 00:00:38,900 Providers must respect your culture and communicate in your preferred language. 10 00:00:39,260 --> 00:00:43,340 This might mean using interpreters or other aids to help you communicate your 11 00:00:43,340 --> 00:00:47,240 wishes. You also have the right to stay connected to your community. 12 00:00:47,920 --> 00:00:52,280 For Aboriginal and Torres Strait Islander people, this includes the right 13 00:00:52,280 --> 00:00:54,460 stay connected to country or island home. 14 00:00:56,920 --> 00:00:59,520 You have the right to make decisions about your life. 15 00:00:59,920 --> 00:01:02,880 including the aged care support and services you receive. 16 00:01:03,200 --> 00:01:05,920 If you want, a registered supporter can help you with this. 17 00:01:06,680 --> 00:01:11,520 Registered supporters can be people you trust, like a family member or a friend. 18 00:01:12,240 --> 00:01:16,360 They can help you make your own decisions about your care, communicate 19 00:01:16,360 --> 00:01:21,080 decisions you make, and receive copies of your information so they can help you 20 00:01:21,080 --> 00:01:22,260 make your decisions. 21 00:01:22,680 --> 00:01:26,200 You can still ask people you trust to help. They don't have to be registered. 22 00:01:26,990 --> 00:01:31,430 But by registering them through My Aged Care, you'll be making it clear who you 23 00:01:31,430 --> 00:01:32,450 want to help you. 24 00:01:32,910 --> 00:01:37,490 Having supporters does not stop you from doing something yourself, because 25 00:01:37,490 --> 00:01:39,350 you're in control of your care. 26 00:01:40,670 --> 00:01:44,970 Under the strengthened quality standards, you'll be involved in the 27 00:01:44,970 --> 00:01:51,150 about who provides your care, including when, where and how you get it. People 28 00:01:51,150 --> 00:01:53,390 looking after you must put your rights first. 29 00:01:53,810 --> 00:01:55,390 They must listen to you. 30 00:01:55,880 --> 00:01:58,440 hear your concerns and answer your questions. 31 00:01:58,740 --> 00:02:01,800 They also need to have the right skills and training. 32 00:02:03,220 --> 00:02:05,780 You have the right to safe and quality care. 33 00:02:06,680 --> 00:02:11,660 Residential aged care providers must report on critical areas of care that 34 00:02:11,660 --> 00:02:13,920 affect your health, safety and wellbeing. 35 00:02:14,260 --> 00:02:18,580 This helps providers improve the quality of care they give you and helps the 36 00:02:18,580 --> 00:02:20,560 government monitor the quality of your care. 37 00:02:21,040 --> 00:02:25,220 This also contributes to the range of information you can access about 38 00:02:25,220 --> 00:02:30,620 when making choices about the care you receive now, or that you might want down 39 00:02:30,620 --> 00:02:31,620 the track. 40 00:02:33,300 --> 00:02:36,020 There is a new regulatory model for aged care providers. 41 00:02:36,360 --> 00:02:41,020 These are rules and obligations they need to follow to protect your rights 42 00:02:41,020 --> 00:02:42,700 delivering your aged care. 43 00:02:43,190 --> 00:02:47,090 The new regulatory requirements support your right to receive quality and safe 44 00:02:47,090 --> 00:02:51,790 care, including being an active participant in decision -making about 45 00:02:52,310 --> 00:02:55,850 Aged care providers will be registered with the Aged Care Quality and Safety 46 00:02:55,850 --> 00:02:59,510 Commission. Their registration will be renewed every three years. 47 00:02:59,710 --> 00:03:04,050 The Commission is responsible for assessing the quality of care and 48 00:03:04,050 --> 00:03:05,370 being delivered by providers. 49 00:03:05,730 --> 00:03:09,810 The Commission will also monitor providers to make sure they comply with 50 00:03:09,810 --> 00:03:10,810 rules. 51 00:03:11,810 --> 00:03:14,950 So what can you do if you think your rights are not being respected? 52 00:03:15,190 --> 00:03:19,230 Or if you are concerned about the quality of your care? You have the right 53 00:03:19,230 --> 00:03:22,070 speak up if you have an issue with your aged care services. 54 00:03:22,590 --> 00:03:24,350 No issue is too small to raise. 55 00:03:24,610 --> 00:03:29,110 It can be about something as simple as the quality of your meals, not being 56 00:03:29,110 --> 00:03:33,110 to have a say in what daily activities you participate in, or maybe an issue 57 00:03:33,110 --> 00:03:35,250 with someone who is providing your care. 58 00:03:35,470 --> 00:03:40,170 If you give feedback or raise a concern with your provider, they must listen and 59 00:03:40,170 --> 00:03:41,170 respond quickly. 60 00:03:41,360 --> 00:03:41,999 and fairly. 61 00:03:42,000 --> 00:03:45,580 If they don't, you have the right to make a complaint without fear or 62 00:03:45,580 --> 00:03:50,760 punishment. If you need help to make a complaint or find information, the Older 63 00:03:50,760 --> 00:03:53,160 Persons Advocacy Network can help. 64 00:03:53,420 --> 00:03:57,760 You can make a complaint to the Aged Care Complaints Commissioner online, by 65 00:03:57,760 --> 00:04:01,980 phone or by letter. For more information about your rights and how Australia's 66 00:04:01,980 --> 00:04:07,240 aged care system is being improved, visit myagedcare .gov .au. 6146

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