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We are publishing this resource in draft form to assist providers, workers and

older people to prepare for the Aged Care Act 2024.

This content remains draft and will be updated after the new Act and Aged Care

Rules 2025 come into force.

Strengthened Aged Care Quality Standards 7, the residential community,

recognises that when people move into residential care homes, the new

becomes a central part of their daily lives.

This standard requires registered providers to ensure older people feel

at home, have opportunities to do things that are meaningful to them and are

supported to maintain connections with people that are important to them.

The standard recognises that each residential community is unique and will

include people from a diverse range of cultures and backgrounds.

The expected outcomes of Strength and Quality Standards 7 are Outcome 7 .1

Daily Living This outcome explains how important it is to provide older people

with services and supports for daily living that optimises their quality of

and promotes their use of their skills and strengths, enabling them to do the

things they want to do.

Outcome 7 .2 Transition explains why continuity of care is important.

This outcome requires providers to ensure older people experience well

-coordinated transitions to or from the provider for planned or unplanned

transitions between residential care homes, other places providing funded

care services and stays in the community.

All of the actions are either in line with or clarify the current quality

standards or other existing provider responsibilities.

Strength and Quality Standard 7 has key topics that connect with Strength and

Quality Standard 1, 3, 4 and 5.

To apply Strength and Quality Standard 7 in practice, you should Make sure you

have clearly documented systems and processes.

Use monitoring tools to show how staff are following these processes and find

opportunities for improvement.

Work with people receiving care to understand their experiences and care

outcomes. Observe how your service provides care.

Ask for feedback from your governing body, managers, workers, people you care

for and others involved in the delivery of care and services.

Use feedback to improve your care and services.

As a provider, you need to build and maintain positive connections within the

residential community.

This supports residents to feel they are contributing to the community they live

in.

The Commission has a range of resources available to support you to take action

and achieve the outcomes of Strength and Quality Standards 7, the residential

community.

You can access these resources from the Commission's website.