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We are publishing this resource in draft form to assist providers, workers and

older people to prepare for the Aged Care Act 2024.

This content remains draft and will be updated after the new Act and Aged Care

Rules 2025 come into force.

Strengthen AIDS Care Quality Standards 2, the organisation, describes the

expectation of the governing body to meet the requirements of the Strengthen

Quality Standards and deliver quality care and services.

As a provider, all governance systems and workforce play a crucial role in

providing safe, quality care for every older person.

Strength and Quality Standards 2 focuses on you setting the strategic priorities

for your organisation and continually improving the care and services you

provide. You can achieve this by engaging with older people, their

aged care workers and reviewing data trends and information on care quality.

The expected outcomes of Strength and Quality Standards 2 are

Outcome 2 .1, Partnering with Individuals.

This outcome explains how a registered provider's activities can be guided by

the insights and points of view of older people.

Outcome 2 .2a is Quality, Safety and Inclusion Culture to support aged care

workers to deliver quality care.

It explains the governing body's role in creating and maintaining a culture of

quality, safety and continuous improvement that embraces diversity and

prioritises the health and wellbeing of aged care workers.

Outcome 2 .2b, Quality, Safety and Inclusion Culture to Support

shares the same theme as 2 .2a, but outlines how the role of the governing

applies these requirements to support older people.

Outcome 2 .3, accountability, quality systems and policies and procedures,

explains the overarching organisational systems and processes that must be

maintained with a focus on governing body accountabilities, responsibilities

continuous improvement.

Outcome 2 .4, risk management, explains that providers must use a risk

management system to identify and manage risk.

Outcome 2 .5, Incident Management, explains how providers need to use their

management system to acknowledge, respond to and manage any incidents that

occur.

Outcome 2 .6a, Complaints and Feedback Management for Aged Care Workers,

explains how providers need to encourage and support aged care workers to

provide feedback and make complaints.

It also explains the provider's responsibility to manage and respond to

feedback or complaints.

Outcome 2 .6b, Complaints and Feedback Management for Individuals, shares the

same theme as 2 .6a, but outlines how providers must encourage and support

people to do the same without retaliation.

Outcome 2 .7, Information Management.

Explains how providers need to manage the information of older people to make

sure their information is secure and accessible to aged care workers and

relevant health professionals.

Outcome 2 .8, Workforce Planning.

Explains how providers must implement a workforce strategy to make sure there is

enough appropriate workers who have the skills, qualifications and capabilities

required.

Outcome 2 .9, Human Resource Management, explains how registered providers must

ensure aged care workers have the skills they need to deliver quality and safe

care and practices.

Outcome 2 .10, Emergency and Disaster Management, explains how providers need

plan for emergency and disaster situations and make sure workers have

and resources to respond to any of these situations.

In this Strength and Quality Standard, some of the actions relate to new topics

or expectations.

The remaining actions are either in line with or clarify the current quality

standards or other existing provider responsibilities.

Strength and Quality Standard 2 has key concepts that connect with Strength and

Quality Standard 1, 4 and 7.

To apply Strength and Quality Standard 2 in practice, you should

Make sure you have clearly documented systems and processes.

Use monitoring tools to show how staff are following these processes and find

opportunities for improvement.

Work with people receiving care to understand their experiences and care

outcomes. Observe how your service provides care.

Ask for feedback from your governing body, managers, workers.

people you care for and others involved in the delivery of care and services.

Use feedback to improve your care and services.

As a provider, you are required to have systems and structures in place to

deliver safe, quality, person -centred care for every older person.

The Commission has a range of resources available.

to support you to take action to achieve the outcomes of Strength and Quality

Standards 2, the organisation.

You can access these resources from the Commission's website.