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We are publishing this resource in draft form to assist providers, workers and

older people to prepare for the Aged Care Act 2024.

This content remains draft and will be updated after the new Act and Aged Care

Rules 2025 come into force.

Strengthen Aged Care Quality Standard 1, the individual, is the basis for funded

aged care service delivery across all Strengthen Aged Care Quality Standards.

It describes how you should treat older people in your care.

As a registered provider, it is important to understand each older

unique and has a different life story.

Older people are valued members of society with rich and varied histories.

Strength and Quality Standard 1 focuses on the individuality of the older

person.

and requires you to provide care that is person -centred, culturally safe and

tailored for each person.

Older people can exercise choice and make decisions about their care and

services, with support when they want or need it.

You can achieve this by recognising and embracing each older person's diversity

and who they are holistically.

This helps you understand how to be connected with each older person,

care and services that meet their needs and preferences.

The expected outcomes of Strength and Quality Standard 1 are outcome 1 .1,

person -centred care.

This outcome explains the importance of person -centred care and how it can be

achieved.

Outcome 1 .2 Dignity, Respect and Privacy explains how these concepts can

achieved. This is to ensure older people receive care and services free from

discrimination, abuse and neglect.

Outcome 1 .3 Choice, Independence and Quality of Life This outcome explains

and requires you to ensure older people are provided timely, accurate, tailored

and sufficient information.

in the way they understand.

It also requires you to ensure older people are supported to exercise dignity

risk, to achieve their goals, maintain independence and quality of life.

Outcome 1 .4, Transparency and Agreement, explains how you, as

to give transparency to older people about the fees associated with their

and services.

This relates to agreements, charges and invoices.

The information provided to older people needs to be clear and easy to

understand.

All of the actions in Strength and Quality Standard 1 are either in line

clarify the current quality standards for other existing provider

responsibilities.

Strength and Quality Standard 1 has an increased focus on person -centred care,

which is reinforced across the other six standards.

To apply Strength and Quality Standard 1 in practice, you should make sure you

have clearly documented systems and processes.

Use monitoring tools to show how staff are following these processes and find

opportunities for improvement.

Work with people receiving care to understand their experiences and care

outcomes.

Observe how your service provides care.

Ask for feedback from your governing body, managers, workers, people you care

for and others involved in the delivery of care and services.

Use feedback to improve your care and services.

As a provider, you need to understand the people you deliver care and services

to and the choices that impact their lives.

The Commission has a range of resources available to support you to take action

and achieve the outcomes of Strength and Quality Standard 1, the individual.

You can access these resources from the Commission's website.