Original subtitles

Hello and welcome to session 4 of PMGT 840.

In this part of the course, we will explore emotional intelligence and its

in project leadership.

Emotional intelligence is more than just a soft skill. It is a core leadership

capability that influences how we manage people and outcomes.

Whether you are leading a small team or a complex project, understanding

emotional intelligence can help you build trust and improve collaboration.

Let's take a closer look at how this works in practice.

In this section, we will explore the core concepts and building blocks of

emotional intelligence in the work environments.

Let's begin by understanding what emotional intelligence actually means.

EQ is the ability to recognize, understand, and manage our own emotions

as the emotions of others.

It plays a critical role in how we interact with teammates, solve

maintain a healthy team environment.

Now compare it to IQ, which reflects our logical and analytical abilities.

IQ tends to stay fairly stable throughout the life, but EQ is something

build and improve over time.

This makes it especially important for leadership growth.

Emotional intelligence is built on five essential domains that help us

understand ourselves, connect with others, and lead with clarity.

These five areas are especially important for project managers as they

affect how we influence and support our teams.

Self -awareness means being in tune with your emotions and how they impact your

behavior.

Self -regulation is about managing those emotions constructively.

Empathy allows us to understand others' perspectives.

Motivation gives us a sense of purpose and drive. And finally, social skills

help us build strong relationships and communicate effectively as leaders.

Let me introduce you to Michael. He is a project manager leading a diverse team

to develop a healthcare app.

Michael shows a strong emotional intelligence in his daily leadership.

He takes time to check in with himself and adjust his workload when needed.

When unexpected problems arise, he remains calm and communicates solutions

clearly without blaming others.

He listens actively to his team, supports them emotionally, and keeps

focused with a clear vision.

His ability to connect, motivate, and resolve conflict helps create a

and successful project environment.

To help develop emotional intelligence, many experts turn into formal

assistants. One popular tool is the EI Inventory that is created by Global

Leadership Foundation.

It evaluates key emotional competencies and is designed to minimize bias.

With over 11 million people having completed it, this test provides a

benchmark for understanding your strengths and areas for growth.

If you are interested, you can try it yourself using the link that's shown

One of the best ways to grow your emotional intelligence is to reflect on

behaviors. This chart shows some key differences between people with lower

higher EQ.

For example, those with higher EQ tend to handle criticism better, stay

under stress, and listen more than they speak.

On the other hand, people with lower EQ often struggle to see things from

others' perspectives or take responsibility from team issues.

The goal here isn't to judge, but to recognize where we might grow.

Small changes in how we react and communicate can make a big impact.

Improving your emotional intelligence doesn't happen instantly.

It is an ongoing process that needs time and energy.

Here are a few simple but effective habits to help you grow.

Listen with full attention and avoid interrupting.

Set personal boundaries to protect your time and energy.

Take time to reflect on your own emotions and how you respond to

situations.

And finally, practice gratitude by recognizing small positive moments in

day.

These steps may seem small, but believe me, they can make a big difference in

your leadership style.

Now let us focus on active listening.

Active listening is more than just hearing words.

It is about being fully present with the speaker and creating a space for

meaningful connection.

Here is a four -step process that helps us become better listeners.

Start by focusing completely on the speaker and avoiding distractions.

Then listen carefully for both facts and feelings because in many situations,

emotions matter just as much as the content.

And finally, take a moment to clarify what you hear to make sure you

it correctly.

These steps help build trust and show respect in every interaction.

Let us review some practical tips that help you stay focused and present during

conversations. Pay close attention to how the speaker begins and ends their

talks. Make eye contact and notice body language.

Hold off on judging and reacting too quickly.

It can also help to take a few notes or mentally summarize key points.

If something is unclear, ask thoughtful questions, but avoid interrupting

unnecessarily. These habits will help you build stronger and more respectful

connections.

Also, being kind and approachable is important, but setting personal

is just as essential.

Without them, we may take on too much or being affected by others' negative

behavior.

Boundaries help us stay emotionally balanced and protect our energy.

They are not about distancing ourselves, but about respecting our own limits.

When you set boundaries, you make a space for both healthy relationships and

self -care.

Remember, this is a powerful step toward emotional resilience.

Building self -awareness doesn't require bigger steps.

It often begins with small mindful habits that help us pay closer attention

how we think and feel.

One helpful tool is ThoughtLight, where you write down and reflect on your own

thoughts. You can also observe your feelings and behaviors as they happen

throughout the day. And finally, ask for honest feedback from people you trust.

These simple actions can give you clearer insight into yourself and help

grow as a leader.

Strong relationships aren't built by chance.

They grow through consistent actions rooted in empathy, gratitude, and

Practicing gratitude helps you stay connected and aware of the people around

you. Take time to recognize when others support you and also notice your own

kind actions.

These small reflections create a sense of meaning and help build emotional

within your team.

Over time, they shape a more thoughtful and emotionally intelligent leadership

style.

And that brings us to the end of part A on emotional intelligence.

I hope this session gave you practical tools and ideas to reflect on your own

leadership style.

If you have any questions, please feel free to reach out and when you are

continue with part B. Thank you very much again for watching this video.