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- Hi, I'm Matthew Burchette.
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And this is a "Behind the Wings"
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at Denver International Airport.
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That's Lucifer. You don't
want to make him mad.
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(theme music)
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Now I say this a lot,
but how cool is this?
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(upbeat music)
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You guys are getting a really
inside look at this thing.
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Not everyone gets to do that.
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Bam. Bam.
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Bam. Bam. Bam.
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(upbeat music)
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In the 1920s, Denver was in serious danger
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of being left in the dust by Cheyenne
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as a major air hub.
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So the Denver aeronautical
commission decided that
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if Denver was to become a major
air transportation center,
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it needed to create the
best airport facility
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between St. Louis and the West coast.
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They did and Denver
Municipal Airport opened
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on October 17th, 1929.
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In 1944, Denver Municipal was
renamed Stapleton Airfield
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after Ben Stapleton, Denver's mayor,
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when it was built in a
major proponent of aviation.
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Then in 1964, the
airport was again renamed
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to Stapleton International Airport.
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By the 1980s, Stapleton had expanded
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as much as was practical.
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Air traffic continued to increase,
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but the airport was exceeding its capacity
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to handle all the traffic and passengers.
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One major limitation was
that the parallel runways
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were too close together
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and couldn't handle simultaneous
instrument approaches
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during low visibility.
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After years of planning and construction,
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Denver international airport was opened
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on February 28th, 1995.
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At that time, DIA was the
first new major airport
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to be built since Dallas-Fort Worth
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more than 21 years earlier in 1974.
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Before we go and check out DIA,
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let's look at an artifact
in our collection
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that encapsulates
Denver's airport history.
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This is the progress of flight mural,
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and it was actually in Stapleton Airport
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up on the mezzanine level.
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Now not an artifact is Jeff Reddy.
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Jeff, thank you so much for being here.
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Now, your dad was the Architect of record
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for Stapleton Airport,
which means that, basically,
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he designed the thing.
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- That's right.
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Actually, my dad started
working at Stapleton
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back in early 1950s
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and continued working
really up until its closing.
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- So did he actually have
something to do with this as well?
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- Yes, this mural was part of
the terminal that was built
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in 1962, roughly and opened in '64.
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He worked very closely
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with a local mosaic tile manufacturer,
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working out the scale and the colors
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and making sure everything fits.
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So I was really happy that
was able to be salvaged
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and moved and it's here in the museum.
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- Yeah, well we are really glad to have it
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'cause it is a really interesting piece.
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Now you also brought some
stuff from your own collection
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that probably nobody has ever
seen for a really long time.
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Can we take a look at that stuff?
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- Let's do, I'd like to share it.
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- Oh, excellent.
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Wow. This is really cool.
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This is something that you
just don't see any more.
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This is an actual watercolor.
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- Right. This is dated 1952.
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So at this point, Denver had realized
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they really needed more terminal capacity
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as well as airport capacity.
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So this was a major project for Denver
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to construct a new terminal.
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Shown here is we have kind
of the old iconic clock tower
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that remained in place
even as Stapleton expanded,
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that clock tower stayed
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and the new terminal was built around it.
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This area is a corporate
center for United Airlines.
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Denver was United's home base,
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it was their home up
until the early 1970s.
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So, United had a presence
right on the terminal.
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It was their main offices.
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- And now tell me about this one.
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I can see there's the clock tower again,
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but this is completely different.
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- Well, this was the
concept that was started
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in the early 1960s, because
it was again obvious to Denver
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that they needed much more capacity.
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Jets were becoming
passenger aircraft of choice
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and Denver had to keep up
with what was expanding.
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So, this was a concept at the time.
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It was not exactly followed.
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As you can see, this
has a very large hotel.
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Denver was maybe a little
in the forefront of
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thinking of a hotel at their airport.
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Not many airports had done that.
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And so that was a part of the concept
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that was not followed through,
but really the terminal,
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as it was constructed, pretty
well followed this rendering.
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- I love that they kept the clock tower.
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I wish we had kept it.
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And now here, again,
there's the clock tower,
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but they've kind of followed
this circular pattern.
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There's no hotel but this is dated 1979.
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So this is definitely Stapleton.
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- This is how it was finally constructed.
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As you can see, we do
have a new control tower.
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- [Matthew] Right, which is still there.
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- [Jeff] That's the only
element of Stapleton
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that's still in place, but--
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- And then knowing that
even with all of this,
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we were going to need something more. Bam.
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You guys come up with this,
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which was a concept in '67,
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for a whole new airport.
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- Exactly. I think it became very apparent
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to the Denver leadership
that the airport was
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gonna have to move sooner or later.
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So this was a concept that was developed
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in the Rocky Mountain Arsenal.
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- Oh, so this was not really
even thought to be out
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at the DIA area.
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- Not at this point.
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I think even then we realized
the arsenal was gonna be
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a candidate and it was looked
at even when DIA was built,
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but it was really too
restrictive in the amount of land
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that was available at the arsenal,
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which really directed
them to move further East
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and get a lot more real estate
for a much bigger airport.
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- Yeah. Like they always do.
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You got to have more land.
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Well, Jeff, thank you
so much for being here
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and bringing these amazing
photos and renderings.
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These guys have not seen
the light of day in what?
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30 or 40 years, probably.
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- At least.
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- Wow. That is really cool.
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That is really special.
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Now that you have the
backstory of Denver's airports,
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it's time to head over
to our friends at DIA
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to get an exclusive behind the scenes tour
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of their facilities
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and uncover their deep, dark secrets.
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(soft upbeat music)
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So this is the Jefferson terminal
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and we're in the Great Hall.
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And as you can see, it looks
kind of a little bit slow today
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at TSA.
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How many people, though,
do you have come through
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every year?
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- Over 61 million passengers
navigate through our facility
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- That's a ton of people.
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What's kind of the average wait time?
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- On off-peak period, it's going to vary.
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We try to maintain approximately
15 minute wait time
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or under.
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- DIA has three areas for TSA Security.
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- We do, we have three checkpoints
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and we have one checkpoint
that remains open 24/7
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and then the other two
checkpoints are generally open
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from 4:00 AM to approximately 9:00 PM.
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- So one of the things
that's going on right now is
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DIA is making some huge changes.
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And this is actually one
of the areas where you guys
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are gonna make changes.
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Now, right down in the middle,
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right there with kind of the
white baggage looking thing.
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That's one of the changes
you guys have already
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implemented already.
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- Traditionally screening
lanes have been more linear.
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And, so, you basically waited
for the person in front of you
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to process through the screening lane.
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The automated screening
lanes allow multiple people
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to diverse or to take
off their screened items
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at the same time.
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And, so you can see there's
multiple drop locations
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and you're not waiting for
the person in front of you.
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You can actually progress forward,
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even if the person in front
of you hasn't unloaded
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in preparation for that screening process.
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- Has that sped up the process?
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- They say there's a significant increase
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on those particular lanes.
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And, so, hopefully, the idea
would be that once we have
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all lanes for automated screen lane,
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that will definitely
significantly increase our throw.
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- Now it looks like
there's not a TSA agent
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actually looking at the screen.
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So when you say automated,
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it runs through the x-ray machine
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and the x-ray machine figures out
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through an algorithm or
something that if there
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might be something in the
baggage that they need to flag.
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- The technology assists
the staffing of TSA
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to identify any item that may be a threat
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or requires additional screening.
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- Now, one of the things
that I've been told
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that will be a drastic change in here,
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and you don't have to
answer this question or not,
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but right now this is not really ideal.
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Because here we are looking straight down.
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And if I go right down to that far end
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that's a clean area.
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And if I really wanted to, I
can drop something to somebody.
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So that's going to change.
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- That is going to change.
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There is a vulnerability of
having this vantage point
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over the checkpoint.
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And I think that that
again is why we're moving
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the direction we are to have
the checkpoints on level six.
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- That makes sense.
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From the Great Hall I headed outside
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to get a tour of the airfield.
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My guide for the day was
Director of Operations,
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Bruce Goetz,
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who showed me the amazing
features of this airport.
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Did you know that DIA has six runways,
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each dedicated either to
take offs or landings?
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And these babies are huge.
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In fact, DIA has the
longest commercial runway
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in North America at
sixteen thousand feet long.
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Now I know a lot of you have wondered,
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'Hey, why is this airport
so far from downtown?'
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Well, the forefathers who envisioned DIA
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had long-term growth in mind.
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Currently, the airport sits on roughly
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53 square miles of land.
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That's enough room to
build six more runways
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without purchasing another acre of land.
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Most airports located closer to cities
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have land restrictions
and struggled to build
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even one runway.
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So it won't be long until DIA jumps
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to the fourth busiest
airport on the continent.
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Next, Bruce and I headed
up into the ramp tower,
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which controls all the
traffic in the ramp area.
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What we're looking at out these windows
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is literally all the
movement of the aircraft:
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to and from the gates,
out to the taxiways,
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all that kind of stuff.
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And right now we're in
a lull, as you call it.
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- Little bit of a slow period right now
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since it's between banks
this early afternoon period.
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And as you mentioned before,
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the FAA tower wants to only
control runways and taxiways.
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And they want the rest of this area,
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in the center of the airport,
around the concourses.
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They don't want to manage that.
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So that's left up to our controllers
258
00:12:14,300 --> 00:12:16,380
in the United controllers to manage
259
00:12:16,380 --> 00:12:18,550
all the movement of aircraft coming into
260
00:12:18,550 --> 00:12:20,143
and out of the gate area.
261
00:12:20,143 --> 00:12:22,570
The controllers up here
have a lot of neat tools
262
00:12:22,570 --> 00:12:24,060
to manage things safely.
263
00:12:24,060 --> 00:12:26,360
Up above is our Aerobond system.
264
00:12:26,360 --> 00:12:28,450
And that's a real-time display
265
00:12:28,450 --> 00:12:30,880
of arriving and departing aircraft.
266
00:12:30,880 --> 00:12:33,410
- So this is, I mean, literally real-time.
267
00:12:33,410 --> 00:12:34,430
- One second updates.
268
00:12:34,430 --> 00:12:37,930
So as that 757 is making
the turn up there,
269
00:12:37,930 --> 00:12:40,290
we'll immediately see
them making the turn.
270
00:12:40,290 --> 00:12:42,510
- So when we were
boogieing around out there
271
00:12:42,510 --> 00:12:45,700
in your super awesome ops truck,
272
00:12:45,700 --> 00:12:46,760
we would have shown up on this.
273
00:12:46,760 --> 00:12:48,040
- That's correct.
274
00:12:48,040 --> 00:12:49,240
And I don't see another vehicle,
275
00:12:49,240 --> 00:12:51,230
but our vehicle would have set ops five,
276
00:12:51,230 --> 00:12:53,310
cause it has a transponder in it,
277
00:12:53,310 --> 00:12:56,250
that's broadcasting our
signal, which is ops five.
278
00:12:56,250 --> 00:12:59,090
That's the whole goal of
being out here is just safety.
279
00:12:59,090 --> 00:13:02,420
Knowing where everybody is in
relationship to everyone else.
280
00:13:02,420 --> 00:13:05,320
- It also keeps you from going
out there and taking a nap.
281
00:13:06,390 --> 00:13:08,730
- I suppose we could see
if you parked in one place
282
00:13:08,730 --> 00:13:09,880
for a long time.
283
00:13:09,880 --> 00:13:12,450
We do operate this
facility 24 hours a day,
284
00:13:12,450 --> 00:13:13,340
seven days a week.
285
00:13:13,340 --> 00:13:14,940
There's always somebody up here.
286
00:13:15,830 --> 00:13:19,200
And so they're a great
dedicated group of people
287
00:13:19,200 --> 00:13:20,720
that really know their job well
288
00:13:20,720 --> 00:13:22,820
and making sure this airport
289
00:13:22,820 --> 00:13:25,400
is running at maximum efficiency
290
00:13:25,400 --> 00:13:27,550
and the passenger is everything.
291
00:13:27,550 --> 00:13:29,760
And the reality is yes,
there are gonna be hiccups.
292
00:13:29,760 --> 00:13:30,790
There's gonna be hiccups here
293
00:13:30,790 --> 00:13:34,470
the same way there are in
Atlanta or Chicago O'Hare
294
00:13:34,470 --> 00:13:36,410
but there's a lot of
folks behind the scenes,
295
00:13:36,410 --> 00:13:39,220
making sure that that
delay, if it's there,
296
00:13:39,220 --> 00:13:40,623
is really minimized.
297
00:13:42,650 --> 00:13:44,080
- [Matthew] Not only is the ramp tower
298
00:13:44,080 --> 00:13:46,240
helping you make your flight on time,
299
00:13:46,240 --> 00:13:48,900
but so is a snow removal team.
300
00:13:48,900 --> 00:13:50,750
DIA is famous for having
301
00:13:50,750 --> 00:13:54,393
one of the largest snow
removal teams in the world.
302
00:13:55,770 --> 00:13:57,450
Let's head over to the
field maintenance center
303
00:13:57,450 --> 00:13:59,113
to see how these guys operate.
304
00:14:00,750 --> 00:14:03,760
Whoa, that is an amazing plow.
305
00:14:03,760 --> 00:14:06,640
What's even more amazing,
this guy, Rich Brannan.
306
00:14:06,640 --> 00:14:09,860
He's the AD of Field Maintenance for DIA.
307
00:14:09,860 --> 00:14:11,790
How cool is that job?
308
00:14:11,790 --> 00:14:15,100
So Rich, you guys are like a tiny little,
309
00:14:15,100 --> 00:14:17,370
not even tiny, you're like public works.
310
00:14:17,370 --> 00:14:18,880
- Right, yeah, we are.
- Just for DIA.
311
00:14:18,880 --> 00:14:20,600
Tell me what you guys do out here.
312
00:14:20,600 --> 00:14:22,740
- So we are. We are a big department.
313
00:14:22,740 --> 00:14:24,800
We're about 150 strong.
314
00:14:24,800 --> 00:14:27,400
We pretty much do all the
preventative maintenance
315
00:14:27,400 --> 00:14:28,870
here at DIA.
316
00:14:28,870 --> 00:14:32,020
We have basically two
seasons, summer and winter.
317
00:14:32,020 --> 00:14:34,620
Summer we do, basic maintenance.
318
00:14:34,620 --> 00:14:37,530
We do paving. We do some concrete repair.
319
00:14:37,530 --> 00:14:40,460
We do some repairs on
the runways and taxiways.
320
00:14:40,460 --> 00:14:43,890
We do erosion fence repair.
321
00:14:43,890 --> 00:14:46,980
We do mowing, we have 53 square
miles we basically maintain.
322
00:14:46,980 --> 00:14:49,070
- Whoa, seriously 53 square miles?
323
00:14:49,070 --> 00:14:49,903
- 53 square miles.
324
00:14:49,903 --> 00:14:50,736
And we're--
325
00:14:50,736 --> 00:14:51,760
- You guys don't use handheld mowers
326
00:14:51,760 --> 00:14:55,499
- No only if you're on
the bad list or something,
327
00:14:55,499 --> 00:14:56,332
( both laughs)
328
00:14:56,332 --> 00:14:59,205
But no, lots of tractors, lots of mowers,
329
00:14:59,205 --> 00:15:01,170
tons of equipment.
330
00:15:01,170 --> 00:15:03,880
We're 365 days a year.
331
00:15:03,880 --> 00:15:04,860
So we're here all the time.
332
00:15:04,860 --> 00:15:08,073
And then we transitioned to
the snow, which is today.
333
00:15:09,310 --> 00:15:11,780
And we have over almost
200 pieces of equipment
334
00:15:11,780 --> 00:15:13,410
just in snow alone.
335
00:15:13,410 --> 00:15:15,370
And yeah, we take care of the airfield.
336
00:15:15,370 --> 00:15:17,350
So runways and taxiways.
337
00:15:17,350 --> 00:15:21,820
- So speaking of snow removal,
DIA has a 16,000 foot runway,
338
00:15:21,820 --> 00:15:25,813
which is literally the longest
runway in North America.
339
00:15:26,660 --> 00:15:28,860
How do you plow that
340
00:15:28,860 --> 00:15:32,990
and not just back up
planes for hours and hours?
341
00:15:32,990 --> 00:15:36,140
- Right, so with the 200 pieces
of snow equipment we have,
342
00:15:36,140 --> 00:15:38,020
we divide the airfield in half.
343
00:15:38,020 --> 00:15:41,620
So we have an East side and
a West side runway team.
344
00:15:41,620 --> 00:15:43,830
That runway in particular
is on the West side.
345
00:15:43,830 --> 00:15:46,210
So we have approximately
22 pieces of equipment
346
00:15:46,210 --> 00:15:47,830
that clear that runway alone.
347
00:15:47,830 --> 00:15:50,140
So we're able to clear that runway
348
00:15:50,140 --> 00:15:52,460
anywhere between 12 to 15 minutes.
349
00:15:52,460 --> 00:15:55,150
And we have certain
formations that we do that in,
350
00:15:55,150 --> 00:15:56,900
depending on the snow and the wind.
351
00:15:58,050 --> 00:15:59,760
So we'll go down the
runway in a certain way
352
00:15:59,760 --> 00:16:01,933
and it's one pass and the runway is clear.
353
00:16:02,900 --> 00:16:05,330
- If I worked here, I would
constantly be in trouble.
354
00:16:05,330 --> 00:16:07,845
And I would be that kind of broom.
355
00:16:07,845 --> 00:16:09,270
(soft upbeat music)
356
00:16:09,270 --> 00:16:11,230
Rich took me inside their storage area
357
00:16:11,230 --> 00:16:13,220
to see their whole equipment collection.
358
00:16:13,220 --> 00:16:15,840
And it was nothing short of impressive.
359
00:16:15,840 --> 00:16:18,290
With over 200 pieces of equipment,
360
00:16:18,290 --> 00:16:21,796
you can be assured that
any snow falling on DIA
361
00:16:21,796 --> 00:16:23,653
is efficiently dealt with.
362
00:16:24,620 --> 00:16:28,410
Back outside, Rich had one
more huge piece of equipment
363
00:16:28,410 --> 00:16:29,243
to show me.
364
00:16:30,290 --> 00:16:31,530
This is not small.
365
00:16:31,530 --> 00:16:32,640
- No (laughs).
366
00:16:32,640 --> 00:16:37,030
- So, I mean, not only
do you have this plow,
367
00:16:37,030 --> 00:16:39,360
you've got like a whole broom
thing going on down there.
368
00:16:39,360 --> 00:16:40,330
What is this?
369
00:16:40,330 --> 00:16:44,050
- So in addition with the Bo
Shaun that we were at earlier,
370
00:16:44,050 --> 00:16:45,350
we have blowers,
371
00:16:45,350 --> 00:16:49,590
we have runway brooms, we
use loaders, box plows,
372
00:16:49,590 --> 00:16:51,460
and then we have these, these are the MBs.
373
00:16:51,460 --> 00:16:53,860
So we have 26 of these.
374
00:16:53,860 --> 00:16:56,060
They are 72 foot piece of equipment.
375
00:16:56,060 --> 00:16:57,930
They have a 24 foot plow,
376
00:16:57,930 --> 00:16:59,470
a little over six and a half feet tall.
377
00:16:59,470 --> 00:17:01,520
Obviously you can stand underneath it.
378
00:17:01,520 --> 00:17:02,690
With the 22 foot broom.
379
00:17:02,690 --> 00:17:06,210
And these are one of our hardest
working pieces of equipment
380
00:17:06,210 --> 00:17:07,043
that we use.
381
00:17:07,043 --> 00:17:08,470
These are the ones that we
use to clear the runways,
382
00:17:08,470 --> 00:17:10,200
and they're huge.
383
00:17:10,200 --> 00:17:14,830
- So why a broom versus
a plow or why a combo?
384
00:17:14,830 --> 00:17:19,040
- So unlike removing snow on a street,
385
00:17:19,040 --> 00:17:21,270
the runways have to be cleaned
completely to the pavement.
386
00:17:21,270 --> 00:17:24,700
So you can't have any residual
on the actual taxiways
387
00:17:24,700 --> 00:17:27,650
or the runways for airplane
to kind of land and take off
388
00:17:27,650 --> 00:17:28,950
and transport around in the air force.
389
00:17:28,950 --> 00:17:29,980
- Okay, that makes sense.
390
00:17:29,980 --> 00:17:33,670
- Yeah, so the plow actually
takes off the grunt of the snow
391
00:17:33,670 --> 00:17:36,330
and then the broom just
basically brooms off the residual
392
00:17:36,330 --> 00:17:38,900
that's left that the plow
leaves and cleans it completely.
393
00:17:38,900 --> 00:17:39,970
- You're literally getting
right down to the very concrete.
394
00:17:39,970 --> 00:17:41,230
- Right to the pavement
395
00:17:41,230 --> 00:17:43,680
Yep, and then we treat it with
sand or chemical or whatever.
396
00:17:43,680 --> 00:17:45,970
- So this thing is
longer than a semi-truck.
397
00:17:45,970 --> 00:17:47,680
How much training goes into that?
398
00:17:47,680 --> 00:17:50,290
I mean, you don't want just
throw me in this thing,
399
00:17:50,290 --> 00:17:52,370
'cause it would be a disaster.
400
00:17:52,370 --> 00:17:54,010
- So you have to have a CDL.
401
00:17:54,010 --> 00:17:56,310
I mean, that's a class B or class A.
402
00:17:56,310 --> 00:17:58,504
Most of our drivers have class A's.
403
00:17:58,504 --> 00:18:01,210
We have a robust training program here.
404
00:18:01,210 --> 00:18:04,020
We have a separate division
that actually does the training.
405
00:18:04,020 --> 00:18:05,710
Our guys are trainers.
406
00:18:05,710 --> 00:18:07,450
We have a lot of experience here,
407
00:18:07,450 --> 00:18:10,240
a very diverse group that
knows what they're doing
408
00:18:10,240 --> 00:18:13,170
and we train each other and
we go through a program.
409
00:18:13,170 --> 00:18:14,420
It's almost all year round.
410
00:18:14,420 --> 00:18:16,331
- I was about to say, that's
gonna be all year round.
411
00:18:16,331 --> 00:18:17,164
- Yeah.
412
00:18:17,164 --> 00:18:19,640
- Even with all that training
and all the equipment,
413
00:18:19,640 --> 00:18:21,650
has there ever been a time that the snow
414
00:18:21,650 --> 00:18:23,020
just got the best of you?
415
00:18:23,020 --> 00:18:25,050
- Yeah. Unfortunately we have.
416
00:18:25,050 --> 00:18:26,770
We've had a few storms where
417
00:18:26,770 --> 00:18:28,460
the wind actually becomes an issue.
418
00:18:28,460 --> 00:18:30,710
It's more visibility
than is the snow depth
419
00:18:30,710 --> 00:18:32,520
that we have to fight.
420
00:18:32,520 --> 00:18:33,760
We're able to clear the snow.
421
00:18:33,760 --> 00:18:34,900
We have the equipment to do that,
422
00:18:34,900 --> 00:18:38,030
but 50 mile an hour winds and plus
423
00:18:38,030 --> 00:18:39,760
tend to take the visibility away.
424
00:18:39,760 --> 00:18:41,090
And when it becomes unsafe,
425
00:18:41,090 --> 00:18:42,370
then we kind of have to pull off.
426
00:18:42,370 --> 00:18:43,790
So we did.
427
00:18:43,790 --> 00:18:48,510
2015, we had a about seven
hour closure due to the winds,
428
00:18:48,510 --> 00:18:50,840
due to the visibility and it
just wasn't safe to be out.
429
00:18:50,840 --> 00:18:53,650
- [Matthew] I remember that
storm. That was a bear.
430
00:18:53,650 --> 00:18:55,070
- But we got back in it.
431
00:18:55,070 --> 00:18:57,763
- Yeah, there's not really any
kind of windbreak out here,
432
00:18:57,763 --> 00:18:58,596
is there?
433
00:18:58,596 --> 00:18:59,429
- No. Not at all.
434
00:18:59,429 --> 00:19:00,262
None at all.
435
00:19:00,262 --> 00:19:03,110
- Say I'm sitting on my plane
and I'm waiting to take off
436
00:19:03,110 --> 00:19:07,093
and the snow is falling and
I'm getting a little bit angry.
437
00:19:08,830 --> 00:19:10,970
What can you say to me,
438
00:19:10,970 --> 00:19:14,280
that's going to calm
me down just to, like,
439
00:19:14,280 --> 00:19:15,113
'Look, I'm doing my job.
440
00:19:15,113 --> 00:19:17,070
I'm doing it as quickly as I can.'
441
00:19:17,070 --> 00:19:19,230
You know, what do you want people who are
442
00:19:19,230 --> 00:19:21,890
in the planes to know?
443
00:19:21,890 --> 00:19:25,580
- So, our people, we're a humble group.
444
00:19:25,580 --> 00:19:26,573
We work hard.
445
00:19:28,690 --> 00:19:29,880
We don't take anything for granted.
446
00:19:29,880 --> 00:19:31,640
We're out here for the
safety of the public.
447
00:19:31,640 --> 00:19:32,720
We know that.
448
00:19:32,720 --> 00:19:35,323
We care about the public. It's what we do.
449
00:19:36,310 --> 00:19:39,680
So their families and
they make major sacrifices
450
00:19:39,680 --> 00:19:40,513
to be out here.
451
00:19:40,513 --> 00:19:41,630
We're out here all the time,
452
00:19:41,630 --> 00:19:44,300
making sure that the airfield
is cleaned for the passengers
453
00:19:44,300 --> 00:19:46,540
and making sure that
everything is safe for them.
454
00:19:46,540 --> 00:19:48,390
- That's awesome.
- Absolutely.
455
00:19:48,390 --> 00:19:50,300
- Since snow is in the forecast,
456
00:19:50,300 --> 00:19:51,750
I let these guys to their work
457
00:19:51,750 --> 00:19:53,400
and headed back to the Great Hall
458
00:19:54,550 --> 00:19:56,710
Here, I met up with
Chief Financial Officer,
459
00:19:56,710 --> 00:20:00,693
Gisela Shanahan to talk about
the impact DIA has on Denver
460
00:20:00,693 --> 00:20:03,250
and what's in store for the future.
461
00:20:03,250 --> 00:20:05,840
So let's see, I think it was 2017.
462
00:20:05,840 --> 00:20:10,213
You guys had over 61 million
passengers through DIN.
463
00:20:11,250 --> 00:20:14,230
- 61.4. It was a record breaking year.
464
00:20:14,230 --> 00:20:16,520
We're on track for another
record breaking year.
465
00:20:16,520 --> 00:20:18,490
And we think we'll be at 64 million plus
466
00:20:18,490 --> 00:20:19,890
by the time we end December.
467
00:20:19,890 --> 00:20:20,940
- That's amazing.
- It is.
468
00:20:20,940 --> 00:20:22,930
What kind of economic
impact does that have on
469
00:20:22,930 --> 00:20:24,520
the Denver area?
470
00:20:24,520 --> 00:20:27,490
- This is the single
largest economic driver
471
00:20:27,490 --> 00:20:29,730
in our region, as one entity.
472
00:20:29,730 --> 00:20:33,130
The last study that was done
to look at that was in 2013.
473
00:20:33,130 --> 00:20:36,670
At that point we were
generating 26 billion annually.
474
00:20:36,670 --> 00:20:38,650
- That's with a B.
- With a B.
475
00:20:38,650 --> 00:20:40,950
So that number, as you can
imagine is much larger.
476
00:20:40,950 --> 00:20:43,360
The next study will be out within a year.
477
00:20:43,360 --> 00:20:45,310
But we impact the entire
region, whether it's--
478
00:20:45,310 --> 00:20:48,787
- When you say region, you
mean going up to Shayan?
479
00:20:48,787 --> 00:20:52,620
- That's going into
Wyoming, Kansas, so yes.
480
00:20:52,620 --> 00:20:54,220
We are a regional airport.
481
00:20:54,220 --> 00:20:56,230
We serve a multi-state region.
482
00:20:56,230 --> 00:20:57,650
- That's amazing.
483
00:20:57,650 --> 00:21:00,260
So what is your favorite
part about this job?
484
00:21:00,260 --> 00:21:03,050
- My favorite part is
every day is different.
485
00:21:03,050 --> 00:21:05,310
This is such a dynamic industry.
486
00:21:05,310 --> 00:21:07,730
When you wake up in the
morning, guaranteed,
487
00:21:07,730 --> 00:21:10,650
your day will end very
different than what you began
488
00:21:10,650 --> 00:21:13,400
because there's globally
factors can influence
489
00:21:13,400 --> 00:21:16,610
what happens here, nationally, regionally,
490
00:21:16,610 --> 00:21:18,387
here in city and county of Denver.
491
00:21:18,387 --> 00:21:21,530
And that there are so many
factors that drive what happens
492
00:21:21,530 --> 00:21:23,170
at an airport any given day.
493
00:21:23,170 --> 00:21:28,030
And for those of us who
like that type of challenge,
494
00:21:28,030 --> 00:21:29,990
this is really an exciting place to be.
495
00:21:29,990 --> 00:21:32,360
- You guys are making
some huge changes here.
496
00:21:32,360 --> 00:21:33,950
Can you give us a little bit of an idea
497
00:21:33,950 --> 00:21:35,010
of what's going on there?
498
00:21:35,010 --> 00:21:38,790
- Yeah, so when this airport
opened its doors in 1995,
499
00:21:38,790 --> 00:21:41,010
newest commercial airport in the U.S.
500
00:21:41,010 --> 00:21:42,600
as a large airport, right.
501
00:21:42,600 --> 00:21:44,380
At that point in time, we
were designed for about
502
00:21:44,380 --> 00:21:46,420
50 million annual passengers.
503
00:21:46,420 --> 00:21:50,040
Technology has changed,
how we move passengers
504
00:21:50,040 --> 00:21:52,090
through a check-in process has changed.
505
00:21:52,090 --> 00:21:54,520
That's allowed us to continue to get
506
00:21:54,520 --> 00:21:57,040
north of 60 million in this facility,
507
00:21:57,040 --> 00:21:59,160
but we're preparing for
the future right now.
508
00:21:59,160 --> 00:22:01,540
And the growth continues
here in this region.
509
00:22:01,540 --> 00:22:02,660
So we need to be able to serve
510
00:22:02,660 --> 00:22:05,620
more than 80 million annual
passengers out of this facility.
511
00:22:05,620 --> 00:22:06,780
So what you see--
512
00:22:06,780 --> 00:22:07,613
- 80 million.
- 80 million.
513
00:22:07,613 --> 00:22:10,330
And more than that out of
just this one facility.
514
00:22:10,330 --> 00:22:12,760
So what we're doing, as you
can see the construction,
515
00:22:12,760 --> 00:22:15,420
is we're preparing this
facility to more efficiently
516
00:22:15,420 --> 00:22:16,890
process passengers through,
517
00:22:16,890 --> 00:22:18,970
expanding our security checkpoints.
518
00:22:18,970 --> 00:22:21,900
We're adding 30% capacity in the gates
519
00:22:21,900 --> 00:22:24,230
to make sure more aircraft can come and go
520
00:22:24,230 --> 00:22:26,400
and deliver those passengers.
521
00:22:26,400 --> 00:22:28,580
- Alright, so since there're
going to be a lot of people
522
00:22:28,580 --> 00:22:30,740
who are probably either have been here
523
00:22:30,740 --> 00:22:33,160
or will go through DEN,
524
00:22:33,160 --> 00:22:35,650
what would you want a typical
passenger to kind of know
525
00:22:35,650 --> 00:22:38,200
about day-to-day operations?
526
00:22:38,200 --> 00:22:40,680
- I think what people don't
know about an airport is that
527
00:22:40,680 --> 00:22:43,750
it is literally a city in and of itself.
528
00:22:43,750 --> 00:22:45,720
- Yeah, no kidding.
- So everything you need
529
00:22:45,720 --> 00:22:49,050
to be able to take care of a
passenger is all located here.
530
00:22:49,050 --> 00:22:53,300
So 35,000 people work at the airport
531
00:22:53,300 --> 00:22:54,720
in one capacity or another,
532
00:22:54,720 --> 00:22:56,330
along with hundreds of businesses.
533
00:22:56,330 --> 00:22:59,490
So whether that's an airline
that most people think of,
534
00:22:59,490 --> 00:23:03,670
or the airport itself, all the
food and beverage services,
535
00:23:03,670 --> 00:23:06,350
the retail, the rental cars,
536
00:23:06,350 --> 00:23:09,960
all of that together
creates that entire city
537
00:23:09,960 --> 00:23:12,940
that works together like
a well-tuned machine
538
00:23:12,940 --> 00:23:16,250
to get everyone through
and out on their way.
539
00:23:16,250 --> 00:23:19,070
And our job is to make that journey,
540
00:23:19,070 --> 00:23:20,310
that you take as a passenger,
541
00:23:20,310 --> 00:23:23,873
as pleasant and seamless as possible.
542
00:23:25,260 --> 00:23:27,510
- After talking with
Gisela, she wished me luck
543
00:23:27,510 --> 00:23:29,683
as I headed down into the depths of DIA.
544
00:23:30,683 --> 00:23:33,240
You don't know what I'm talking about.
545
00:23:33,240 --> 00:23:34,203
The tunnel.
546
00:23:37,854 --> 00:23:40,440
Alright, we're where
everybody wants to be.
547
00:23:40,440 --> 00:23:43,290
We're in the tunnels underneath DIA.
548
00:23:43,290 --> 00:23:46,150
This is where all the weird
stuff goes on supposedly,
549
00:23:46,150 --> 00:23:47,770
but not really.
550
00:23:47,770 --> 00:23:50,090
This is just where all the baggage comes.
551
00:23:50,090 --> 00:23:53,930
We're actually at baggage
claim 17, we're underneath it.
552
00:23:53,930 --> 00:23:56,500
So everybody's baggage just
comes right through here.
553
00:23:56,500 --> 00:23:57,830
It goes onto that conveyor belt.
554
00:23:57,830 --> 00:24:00,540
You grab it, you go on
your way, no big deal.
555
00:24:00,540 --> 00:24:02,703
But for some reason people believe
556
00:24:02,703 --> 00:24:06,490
there are all sorts of weird
things going on down here.
557
00:24:06,490 --> 00:24:09,190
I don't personally believe it, but it's...
558
00:24:14,940 --> 00:24:17,360
I knew it. I knew it.
559
00:24:17,360 --> 00:24:19,463
I knew it. I knew it.
560
00:24:21,350 --> 00:24:25,450
Disclaimer, that was
not a real lizard man.
561
00:24:25,450 --> 00:24:27,040
As you can tell the employees here have
562
00:24:27,040 --> 00:24:28,570
a great sense of humor.
563
00:24:28,570 --> 00:24:30,810
In fact, there are over a
thousand people that work
564
00:24:30,810 --> 00:24:32,653
in the baggage tunnels every day.
565
00:24:33,700 --> 00:24:36,950
And where exactly are these
tunnels, you're wondering?
566
00:24:36,950 --> 00:24:39,460
They actually run parallel
to the train system
567
00:24:39,460 --> 00:24:43,163
that transports passengers
to and from the Concourses.
568
00:24:44,550 --> 00:24:47,300
After some time exploring
the labyrinth of tunnels,
569
00:24:47,300 --> 00:24:49,660
I was ready to get back up to the surface.
570
00:24:49,660 --> 00:24:52,073
You never know what
you'll run into down here.
571
00:24:56,850 --> 00:25:00,033
If you're a frequent flyer,
then you know this airport.
572
00:25:01,140 --> 00:25:03,930
It's the fifth busiest
airport in the country.
573
00:25:03,930 --> 00:25:06,780
And even has room to grow.
574
00:25:06,780 --> 00:25:08,830
From driving on the airfield with Bruce
575
00:25:10,940 --> 00:25:14,280
to touring the amazing selection
of snow removal equipment
576
00:25:14,280 --> 00:25:15,360
with Rich,
577
00:25:15,360 --> 00:25:18,130
and even going underground to explore
578
00:25:18,130 --> 00:25:20,920
the labyrinth of baggage tunnels.
579
00:25:20,920 --> 00:25:23,620
We've taken you Behind the Wings
580
00:25:23,620 --> 00:25:25,873
of Denver International Airport.
581
00:25:27,224 --> 00:25:30,542
(soft upbeat music)
582
00:25:30,542 --> 00:25:31,375
(clears throat)
583
00:25:31,375 --> 00:25:33,170
Yeah, let's get that out of the way.
584
00:25:33,170 --> 00:25:35,551
I've been wanting to do that all morning.
585
00:25:35,551 --> 00:25:37,683
You see the rest of the museum.
586
00:25:38,560 --> 00:25:41,110
Man, I gotta go find lizard men.
587
00:25:41,110 --> 00:25:43,700
Have a great day. Be safe. Watch out.
588
00:25:43,700 --> 00:25:44,987
- Alright. Thank you.
589
00:25:44,987 --> 00:25:46,890
(Matthew groans)
590
00:25:46,890 --> 00:25:49,023
Way to go, Emily Downer.
591
00:25:50,274 --> 00:25:53,760
- Or this way? (laughs)
592
00:25:53,760 --> 00:25:54,660
- I do that a lot.
46212
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