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When you're interviewing
for a technical position,
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you'll likely have one or
more interviews where you'll
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specifically need to demonstrate
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your technical skills
and knowledge.
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These interviews may
take the form of
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technical troubleshooting
scenarios or
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explanations of technical
concepts and subjects.
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As we've said, you want to have
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a solid foundation for all
the fundamental concepts.
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A good interviewer will push
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you to the limits
of your knowledge.
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This means it's very likely
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that during an
interview you'll reach
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a point where you're
not sure you know
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the right answer,
this is expected.
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But you shouldn't just
say, "I don't know."
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If you were supporting a user,
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you wouldn't say it then either.
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It's okay to admit
you're not sure,
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but you should then explain
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what you would do
to find the answer.
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As an IT support specialist,
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you should expect to often face
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new and unfamiliar problems.
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Having a good problem
solving strategy is
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more important than
knowing all the answers.
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If the question you're
answering is big and complex,
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outline how you'd break down
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the work needed to
solve the problem
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before going into
the exact details
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of what needs to be done.
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If you're thinking about what
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the best solution could be,
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share your train of thought with
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your interviewer so
they can follow along.
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Thinking aloud not only helps
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the interviewer see
your thought process,
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but it also helps you
work through the problem.
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For example, if you get stuck
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with a technical
troubleshooting scenario,
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you can try and recap
what information you've
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gathered and state potential
causes that can be
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ruled out with certainty
and then try to figure out
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what info is still missing
to rule out other causes.
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When you mention concepts
or technologies,
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you should be ready
to explain them and
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articulate why you might
choose one thing over another.
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For instance, if
you're working through
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a networking problem
and say something like,
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the problem might be related
to the DNS settings.
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Be ready to explain what DNS is,
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and why it relates to the issue.
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You should also clarify
the questions constraints.
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Don't assume anything, it's
okay and even expected to ask
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the interviewer follow
up questions to
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ensure that the problem
is correctly framed.
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Always use the data
and evidence you have
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from the interviewer to
inform your next steps.
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For example, if you need
to solve a problem about
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a user being unable to connect
to an internal system,
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you should ask follow
up questions like,
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what operating system
the user is using,
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how their computer is
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supposed to connect
to the network,
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what error messages
they are getting,
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whether other users
are affected?
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Your goal is to narrow the
scope to find the root cause.
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If the question is very complex,
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it might become difficult to
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follow or explain the solution.
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In this case, it's
useful to take
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notes and use diagrams to
illustrate the problem.
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You can use this process
when it makes sense.
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It doesn't mean you need to
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write everything down
during an interview.
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Sometimes the answer is straight
forward and you can just
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go ahead and explain it
without writing anything down.
6060
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