All language subtitles for 6_Mobile Device Repair

Repairing a mobile
device is different from

repairing larger, more
generic computers.

First, there are thousands
of types of mobile devices.

There's no way we can
cover all the differences.

Instead, let's check out some of

the tools and techniques that

you'll rely on to
keep mobile devices

in your organization running.

As an IT support specialist,

you might receive training
in this area and be

responsible for
repairing devices

that your organization owns.

Before you attempt any repairs,

make sure you're familiar with

your organization's policy
around mobile device repair.

Depending on the device,

you may or may not be able
to repair it on your own.

But not so fast,

keep in mind that even when you

can repair a device on your own,

they will usually
void the warranty.

So check the impact on

the warranty before
working on a device.

With specific training, you
might be able to perform

some repairs without violating

the warranty of the device.

For example, you
might be allowed to

replace a cracked
smartphone screen

without voiding the warranty,

but you're probably
not permitted to

replace the damaged
charging port.

If you're not allowed to
perform your own repairs,

then it may be your job to send

the device out for repair or

replacement with an outside
vendor or manufacturer.

You should know and understand

the return merchandise
authorization or

RMA process for each
device that you deal with.

The device's warranty or

the service agreement that
your organization has with

the device's manufacturer
will determine how

and when it will be
repaired or replaced.

Depending on the device and
your organization's policies,

you might also need to
make sure that there's

no proprietary or personal data

on the device before it
is sent off for repair,

by doing a factory
reset on the device.

A factory reset will
remove all data,

apps, and customizations
from the device.

When repairing a mobile device,

follow the same best practices

that we showed you
for working on a PC.

Protect against
static discharge,

use the right tools,

keep parts organized
and labeled.

Taking pictures along the
way can help a lot too.

Follow vendor documentation and

test the device to make
sure it still works.