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Just so you, you understand I always talk in stories,
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and that's just how I am.
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[dramatic music]
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If I was going to tell my mother Diana's story,
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uh, where would I start?
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[scoffs]
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By all accounts she should be dead.
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By all accounts nothing that she's attempted in her life should have worked.
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There may be elements of this that are hard to believe,
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that would probably be the way I preface it.
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You know, her story is an unbelievable story
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that goes against all the odds.
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For someone to have grown up like that in America,
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and be where she is today is mind boggling.
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Truthfully, I couldn't really tell her story,
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uh, because it's only her story to tell.
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[Frank] The more time I spent with Diana,
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the more I saw all the things
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that make people so enamored with her, and so in awe of her.
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Diana, she's different.
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It's not, I've worked for a lot of people in my lifetime,
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but she is totally different.
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I mean, like daylight and dark from everybody.
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Working for Diana you trust Diana.
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You just say if Diana says so, then that's how it is.
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Hello, I'm Diana Wright,
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and I'm the owner and the founder of The Right Solutions,
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and I just want to tell you today I'm so humbled,
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and so honored to have received
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the 2015 Best Nurse of the Year award.
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[soft music]
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I grew up as the only daughter of very bad parents,
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and when I say that my father was an alcoholic,
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and my mother was mentally ill,
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my mother was extremely abusive,
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an extremely obese cigarette smoker
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who cursed every other word.
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I mean, she could string together curse words
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that number one, would make a sailor blush,
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number two, never made any sense.
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We had extreme poverty.
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When I was a year and a half old my dad left.
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My mother was pregnant with my younger brother,
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and I have two older brothers.
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I started reading at four.
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Nobody sat down with me and taught me how to read.
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I would ask my mother different words,
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and she would always just tell me,
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and so I just figured it all out.
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I learned to cook at six years old
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because my mother burned everything.
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Everything every day was burned.
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In that same year at that same time,
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I went out and because I was hungry,
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I took my little pail and my shovel
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and my neighbor had turnips in his garden.
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I did not realize that food belonged to a certain person,
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that he had actually planted it.
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I was digging up the turnips
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and he came up and he said,
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"What are you doing baby?"
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And I said, "Getting me something to eat."
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And...
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I don't know why this is making me clam up.
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Anyway so I dug up a pail of turnips
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and I took it to my mother.
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You'd think of two small children
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eating turnips and turnip greens,
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and you'd think, "Oh, they wouldn't eat that."
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Listen, when you have nothing,
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you're happy to eat turnips.
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I would always have to like make the beds
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and clean the house
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and none of the boys ever had to do that
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because they were men.
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Men didn't do women's work.
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She would taken up a coat hanger and she would just,
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I mean, because it opens up almost three foot,
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and she would start just hitting you like it was a whip.
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And if she didn't get the right amount of blood,
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she would just gouge it in like this.
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I can't imagine a mother doing such a thing
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but my mother did.
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My mother was not normal.
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My second brother, Gary, was a lot like my mother.
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He was psychotic, he was mean, he was hateful,
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he was always doing terrible things,
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terrible things to us.
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Gary was always for us to baby sit.
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The way Gary babysat,
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he would tie my hands behind my back
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to my brother's hands and lay us on the bed
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and it didn't matter if we wet our pants
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or what we did
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because he didn't really care.
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Another time, he took all my dolls
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and he put them up under-- above the door on a ledge
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and our ledges were deep,
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almost shelves above the door.
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And so he put the dolls up there
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and here I am under him throwing knives at my dolls.
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He was laughing maniacally as he threw knives,
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as I was in the door crying,
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trying to reach my dolls.
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He thought that was the funniest thing in the world.
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[ominous music]
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All the money that we ever got went to novels
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and went to cigarettes.
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The only way she would pay the rent
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is when the rent was overdue
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and she never paid any utilities.
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And that's why I took over paying everything at 11
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because I was just tired of everything being cut off.
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I would spend long hours daydreaming about a better life
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and how I was going to make a difference in my life,
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and how I was going to work my way out of the situation.
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[tense music]
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[Diana] Okay, so this is my office.
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I've got my certifications up on the wall.
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So I've got my nursing degree, my MBA.
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This one is my family.
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I've got 17 grandchildren and four children.
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Up above, I've got the Best Place to Work in 2017
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and I scored it again in 2018.
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All those awards right there
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are Nurse, Nurse of the Year.
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But this is the one I'm really proud of.
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So I was eating at a restaurant,
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we were sitting down at the table
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when the guy next to me falls over
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and does a head plant into his food.
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He's like six two or three, he weighs
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probably about 250 pounds.
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And so in my best terminator voice
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I turn around and I point at a red headed guy,
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because I'd read this story
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that if you just ask for help,
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no one will help you, but if you actually point out someone,
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they will. So I yelled at this guy,
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I said, "On your feet, soldier,
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right now. Get him on the floor."
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And he just jumped up and grabbed the guy
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and put him on the floor. So I started CPR on the guy.
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There were eating lunch, two ER doctors,
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two ICU nurses,
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two respiratory therapists.
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We shocked him for about... oh, I don't even know
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maybe 12 or 15 times,
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the most I've ever, ever, shocked anybody in my life
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and did not think he'd made it.
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I left just feeling sick
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because I thought, you know, another one had died.
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A few weeks later,
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I got a "thank you note" from the guy
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that I had done the CPR on
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and he had lived.
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And then I got this senatorial commendation
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and, you know, a letter from an Oklahoma senator
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that was having lunch with him
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and we saved his life.
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And he got back to work in a week and was doing fine.
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[perky music]
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At the age of 11, I started cleaning other people's houses.
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At the age of 12, I started babysitting.
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At the age of 13, I was babysitting,
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cleaning houses and my brother and I had a paper route
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that we ran at night.
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He and I saved up $50
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and went and bought an old yellow Studebaker
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that was standard,
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and he could fix it.
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So he got it running.
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And that's what we would run
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on our paper route at night.
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And he would drive at 11,
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and I would wrap and throw papers.
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I was about 15 when I went to work for the first time,
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and I went to work for a shoe store
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in Shreveport, Louisiana.
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I moved out at the age of 17,
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and my standard of living went straight up
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from the second I moved out of the house.
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I didn't finish going to high school.
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I had two jobs and I worked
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as a waitress in the morning from six to two.
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Then from 14:30 to eight, I worked at a drug store.
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When I was working at the drug store,
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there was this pharmacist
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and he was very influential on my life.
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And so this pharmacist said,
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"Well, you've got to go to pharmacy school."
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He said, "You've got to go get your GED,
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you got to get your ACT,
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you got to go to college."
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I couldn't sit my GED until my birth date.
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On my birthday, I went down and I sat my GED
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and I scored, you know, 100%.
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I was going to sit my ACT the next day,
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in Louisiana, they had 18-year-old drinking.
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So I thought, "You know,
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I'm going to be legal to drink.
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It doesn't really makes sense to go home and go to sleep
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when I've got to get up and be there at seven o'clock.
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And I want to go out drinking tonight. So, I'll just,
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I'll just stay up all night."
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So I stayed up all night and drank all night
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and went to my ACT and passed it.
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And so I graduated with my GED and my ACT
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before my class did
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and I went on and went to college
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when they went to college.
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[Robin] Being at The Right Solutions
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has changed my entire life of who I am.
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I mean, it's always been there,
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I just needed someone to believe in me
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and bring it out, and Diana done that.
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At the company, if you reached a goal, we got a trip,
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and we were going to Vegas,
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and it wasn't legal to get married here.
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I was going to surprise Bri with a wedding there.
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And I had told Diana about it
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and I said, "Well, I'm not telling her till we get there."
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And Diana's like, "Well, you can't do that."
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And I'm like, "Why?" [chuckles]
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She said, "Because she has to have the opportunity to get a dress."
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Well, because we both worked there,
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Diana just paid for our wedding at the chapel
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and Diana told her, she said, "I don't care
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if you are attached to Robin Clark,
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I will fire you. I fired my own daughter."
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And I told Bri, I said, "And she will." Period.
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[Diana] I got married at 18
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and I married my high school sweetheart,
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a gentleman named... [beep]
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I was a freshman in college
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and I got married at Christmas
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because I was pregnant.
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He was exactly like my mother.
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He was what I knew at the time,
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very, very negative, abusive.
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I came home from work one day,
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and he was sitting in the living room cutting drugs
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with another young man.
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I mean, when I'm talking about drugs in my living room,
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I'm not talking about a little bit.
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I'm talking about like 40 or 50 pounds of drugs
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in my living room.
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And I was pregnant and I just said,
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"Blood's thicker than water.
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I'm not going to lose my child because of you."
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I was used to talking people down
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from their crazy behaviors.
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I'm really good at that.
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So I could always talk... [beep] down.
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I just said, "You've got till this evening
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to pick them up and get them out of here,
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or I'm calling the police and having you arrested."
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I mean, it was a freaking mess at that time.
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It was just drugs everywhere.
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So I had my daughter
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and here she was a tiny, tiny baby,
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and he would come home and he would say things like,
263
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"Get your thing out of my living room."
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And I just decided I'm not putting up with this anymore.
265
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And I packed up my six-month-old and I moved out.
266
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[somber music]
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You know, business is tough,
268
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and small business is tough
269
00:12:49,185 --> 00:12:52,230
and growing into a medium into a larger size business
270
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is not easy and most people don't make it.
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Early on, you know, she knew what, what needed to happen,
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she knew what her goals were, she knew what it would take
273
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to build a successful business.
274
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And through her hard work ethic
275
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and her perseverance, Diana didn't give up.
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If I could get out and get in front of someone
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and not talk business,
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then I knew I would close them.
279
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If I had to talk business,
280
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then I knew we wouldn't close.
281
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And so I would walk into their office,
282
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I would take one look around quickly,
283
00:13:23,428 --> 00:13:26,222
and somebody is going to have in their office
284
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what they're passionate about.
285
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And maybe it's their family, maybe it's golf,
286
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maybe it's nursing, maybe it's tennis.
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Whatever it was, I learned
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that that was what I would talk about,
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whatever they were happy talking about.
290
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And that would give them a good feeling about me
291
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and they would do all the talking
292
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and I would do the question asking.
293
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And they would think I was a great conversationalist.
294
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And I did the same thing when I dated.
295
00:13:56,085 --> 00:13:58,629
I had written out a list of 20 questions
296
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because I held basically a job interview.
297
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So all the guys were totally enamored
298
00:14:05,136 --> 00:14:08,806
quickly because I would be, "Oh, tell me about yourself,
299
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and tell-- now how did you grow up?"
300
00:14:10,808 --> 00:14:14,729
And I would only ask open-ended questions about them.
301
00:14:14,729 --> 00:14:18,274
She was very pretty and she was getting a college degree.
302
00:14:18,274 --> 00:14:21,736
She has probably told you, she had a criteria of who she wanted.
303
00:14:22,528 --> 00:14:24,947
I had in my mind that I wanted a suit,
304
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I wanted an attorney, I wanted certain things
305
00:14:29,077 --> 00:14:33,247
and none of those guys could answer any of my questions.
306
00:14:33,247 --> 00:14:35,415
Mostly, she needed lawyer type people
307
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and they were sort of self-centered
308
00:14:38,169 --> 00:14:39,337
and that kind of stuff.
309
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I'd say, "Do you want children?"
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"Ugh, no."
311
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I'd say, "Tell me about what you own."
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Wouldn't own a thing.
313
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"Tell me about what you paid off."
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00:14:50,681 --> 00:14:52,266
Never paid off anything.
315
00:14:52,266 --> 00:14:54,060
Mom and daddy gave them everything.
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And I was like, "I got a headache, I need to go home."
317
00:14:56,104 --> 00:14:59,524
My best friend from fifth grade
318
00:14:59,524 --> 00:15:02,235
was dating a young man named Butch.
319
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Butch had been living with David.
320
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[David] The friend I worked with had a trailer.
321
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So she was dropped off by her mother and came in.
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She had-- still had curlers in her head.
323
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[Diana] And there was David,
324
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and he didn't look a thing like anything I had in mind.
325
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[David] I was in the room,
326
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but, you know, I really wasn't being acknowledged at the time.
327
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[Diana] We all went to dinner
328
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and he didn't open his mouth,
329
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did not say a word, and he wore khaki.
330
00:15:28,469 --> 00:15:30,805
He wore khaki pants and a khakied shirt,
331
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and... when you're blonde and tanned and you wear khaki,
332
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that bathes you all out.
333
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And so I was like, "Hm, I don't want him."
334
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I had criteria too. I didn't want somebody
335
00:15:42,441 --> 00:15:45,820
that was, you know, focused in on me.
336
00:15:45,820 --> 00:15:47,446
And I wanted them to have their own life,
337
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their own career.
338
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[Diana] It was the following Christmas,
339
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I had another break.
340
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I called Butch back up
341
00:15:53,870 --> 00:15:57,248
and I said, "Another semester of nursing school is down
342
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and I need to date."
343
00:15:58,749 --> 00:16:01,335
Butch lied to me and he said,
344
00:16:01,335 --> 00:16:03,504
"I've got this guy you can go out with,
345
00:16:03,504 --> 00:16:05,840
but you need someone that can buy you dinner."
346
00:16:05,840 --> 00:16:09,635
So I showed up and we drove over to David's house,
347
00:16:09,635 --> 00:16:11,387
and we knocked on the door
348
00:16:11,387 --> 00:16:13,514
and Trisha is behind me going,
349
00:16:13,514 --> 00:16:17,185
"Be nice, be nice, be nice,"
350
00:16:17,185 --> 00:16:20,229
as he opened the door. And he had been warned
351
00:16:20,229 --> 00:16:22,440
that he better wear navy blue jeans
352
00:16:22,440 --> 00:16:26,485
and not be wearing that khaki shirt and that khaki pants.
353
00:16:26,485 --> 00:16:28,446
And so he did look a lot better.
354
00:16:28,446 --> 00:16:30,990
He looked blonde and blue-eyed.
355
00:16:30,990 --> 00:16:35,953
So that book down there has mine and David's,
356
00:16:35,953 --> 00:16:38,831
it's a diary of our, our dating.
357
00:16:39,373 --> 00:16:43,169
Okay, Valentine's Day 1980,
358
00:16:43,169 --> 00:16:45,963
"I thought our relationship was headed nowhere
359
00:16:45,963 --> 00:16:49,675
and David thought he was one of the boys
360
00:16:49,675 --> 00:16:51,636
when he inadvertently sent me
361
00:16:51,636 --> 00:16:54,347
a very sexy Valentine's Day card.
362
00:16:54,347 --> 00:16:57,475
That was before I knew he didn't read the cards.
363
00:16:58,142 --> 00:17:00,519
He just picked them out by whatever they had
364
00:17:00,519 --> 00:17:02,605
on the front cover." [chuckles]
365
00:17:02,605 --> 00:17:04,982
"He also sent a cute card to Dana
366
00:17:04,982 --> 00:17:07,859
and she was a baby at that time.
367
00:17:07,859 --> 00:17:10,529
And that changed the way I thought about him.
368
00:17:10,529 --> 00:17:13,281
We never kissed prior to Valentine's Day.
369
00:17:13,281 --> 00:17:17,787
Sometime, shortly after that, we met, we had a date,
370
00:17:17,787 --> 00:17:19,288
and David and I would talk,
371
00:17:19,288 --> 00:17:21,540
mostly I talked and David listened.
372
00:17:21,540 --> 00:17:25,711
I walked David to the door and he kissed me.
373
00:17:26,378 --> 00:17:28,089
It was a great kiss
374
00:17:28,089 --> 00:17:30,091
and that changed our relationship."
375
00:17:30,091 --> 00:17:31,175
Well, I still have that,
376
00:17:31,175 --> 00:17:32,802
it's Snoopy on the front
377
00:17:33,261 --> 00:17:35,763
and when you open it up it's a pop-up.
378
00:17:35,763 --> 00:17:39,141
I told her that, you know, I didn't even look inside the card, but I did.
379
00:17:39,141 --> 00:17:42,812
It says, "When I see you, I get really excited."
380
00:17:42,812 --> 00:17:46,232
I don't think I would've kissed him if I hadn't got that card.
381
00:17:46,232 --> 00:17:49,068
That's what changed the course of our relationship.
382
00:17:49,068 --> 00:17:52,029
[perky piano music]
383
00:17:54,448 --> 00:17:57,618
[Jan] A typical day in nursing would be,
384
00:17:57,618 --> 00:17:59,829
um, if you are working in a hospital,
385
00:17:59,829 --> 00:18:03,624
to get an assignment of patients, um,
386
00:18:04,208 --> 00:18:07,461
figure out what needs to be done
387
00:18:07,461 --> 00:18:09,630
within that period of time
388
00:18:09,630 --> 00:18:12,591
and deliver that care in the best way that you can,
389
00:18:12,591 --> 00:18:15,469
including medications, including family members
390
00:18:15,469 --> 00:18:18,139
needing assistance and/or comfort.
391
00:18:18,139 --> 00:18:21,684
[Diana] I went in immediately to work as an ICU nurse.
392
00:18:21,684 --> 00:18:25,563
When I went and talked to the director of nurses first
393
00:18:25,563 --> 00:18:27,189
when I was being hired,
394
00:18:27,189 --> 00:18:29,442
I said, you know, "I've got the four year degree,
395
00:18:29,442 --> 00:18:33,612
but I don't want to be alone in charge of the ICU."
396
00:18:33,612 --> 00:18:35,364
Here's where I messed up,
397
00:18:35,364 --> 00:18:38,868
I said, "I want to work with an experienced nurse."
398
00:18:38,868 --> 00:18:40,578
Now I did not say
399
00:18:40,578 --> 00:18:44,415
I would like to work with an experienced ICU nurse.
400
00:18:44,415 --> 00:18:47,293
So, day one, shift one,
401
00:18:47,793 --> 00:18:50,963
I go into the ICU and I see this woman
402
00:18:50,963 --> 00:18:54,008
who I think is so old, she's like 35,
403
00:18:54,675 --> 00:18:56,302
and I'm like 23.
404
00:18:56,302 --> 00:18:58,220
I'm thinking to myself, "Oh, my gosh
405
00:18:58,220 --> 00:19:02,391
I'm so lucky there's going to be an experienced nurse tonight."
406
00:19:02,933 --> 00:19:04,894
And she turned around and looked at me and she goes,
407
00:19:04,894 --> 00:19:07,646
"I'm so glad you're here.
408
00:19:07,646 --> 00:19:09,190
I know you're in charge
409
00:19:09,190 --> 00:19:11,942
because you're the experienced ICU nurse."
410
00:19:11,942 --> 00:19:14,945
I go, "But aren't you the experienced nurse?"
411
00:19:14,945 --> 00:19:17,907
And she goes, "Of course, I've been a nurse for 12 years
412
00:19:17,907 --> 00:19:19,658
and I am experienced,
413
00:19:19,658 --> 00:19:23,245
but this is the first night I've ever worked ICU."
414
00:19:24,080 --> 00:19:25,956
And I got so upset.
415
00:19:25,956 --> 00:19:29,043
I was like, "Oh, my God, we're going to kill our patient."
416
00:19:29,043 --> 00:19:32,838
And she goes, "Calm down, we're going to be just fine.
417
00:19:32,838 --> 00:19:35,091
The doctor is asleep across the hall
418
00:19:35,091 --> 00:19:36,467
and if we get into a bind,
419
00:19:36,467 --> 00:19:38,135
we'll call him and he'll come help us."
420
00:19:38,135 --> 00:19:39,762
[perky music]
421
00:19:39,762 --> 00:19:41,639
When I worked as a nurse,
422
00:19:41,639 --> 00:19:45,935
from the minute I hit the floor to the minute I went home,
423
00:19:45,935 --> 00:19:49,146
I didn't get to eat, I didn't get to go to the bathroom.
424
00:19:49,146 --> 00:19:52,149
I ran the entire night.
425
00:19:52,149 --> 00:19:53,776
You might be giving a patient a bath
426
00:19:53,776 --> 00:19:55,236
and washing their hair
427
00:19:55,236 --> 00:19:56,237
and shaving their face,
428
00:19:56,237 --> 00:19:57,488
changing their linens,
429
00:19:57,488 --> 00:19:58,656
giving them their breakfast,
430
00:19:58,656 --> 00:19:59,740
making them fresh coffee,
431
00:19:59,740 --> 00:20:01,158
giving them pills. I went
432
00:20:01,158 --> 00:20:02,576
from the top of their head
433
00:20:02,576 --> 00:20:04,286
to the bottom of their feet,
434
00:20:04,286 --> 00:20:06,372
their pupils are equal and reactive to light,
435
00:20:06,372 --> 00:20:07,873
there's nothing in their nose,
436
00:20:07,873 --> 00:20:09,750
there's no drainage, and note everything
437
00:20:09,750 --> 00:20:12,294
and then at the end, after I gave the report,
438
00:20:12,294 --> 00:20:15,214
I'd walk back through and make sure
439
00:20:15,214 --> 00:20:17,425
that nobody was in a dirty bed,
440
00:20:17,425 --> 00:20:19,677
nobody had knocked over their water,
441
00:20:19,677 --> 00:20:21,345
nobody had messed up their room.
442
00:20:21,345 --> 00:20:24,723
Everyone who was in a position of authority
443
00:20:24,723 --> 00:20:27,518
would take one look at me and there I was in my scrubs
444
00:20:27,518 --> 00:20:30,896
and my long white lab coat with my name on it.
445
00:20:30,896 --> 00:20:33,190
I looked like I was in charge,
446
00:20:33,190 --> 00:20:35,734
and so I got to be in charge. [giggles]
447
00:20:38,112 --> 00:20:41,699
I never thought about having things
448
00:20:41,699 --> 00:20:44,243
because my concern was always for people.
449
00:20:44,785 --> 00:20:47,371
And my concern was always for my nurses
450
00:20:47,371 --> 00:20:49,582
and always for my in-house staff.
451
00:20:49,582 --> 00:20:52,293
And so I did all this not for me,
452
00:20:52,293 --> 00:20:54,795
I never thought about me, it was always for them.
453
00:20:55,379 --> 00:20:57,840
I wanted them to have a good place to work in,
454
00:20:57,840 --> 00:21:01,927
and I wanted them like to have this big kitchen,
455
00:21:01,927 --> 00:21:05,306
so they could all get together and congregate
456
00:21:05,306 --> 00:21:07,558
in this kitchen. I never really thought
457
00:21:07,558 --> 00:21:09,977
about it being for me.
458
00:21:09,977 --> 00:21:12,480
If it was for me, it wouldn't look like this.
459
00:21:12,480 --> 00:21:15,608
First off, it wouldn't be modern at all
460
00:21:16,150 --> 00:21:18,068
because I don't like modern.
461
00:21:18,068 --> 00:21:20,821
I did this because they all like modern.
462
00:21:21,280 --> 00:21:22,907
And I hate gray.
463
00:21:22,907 --> 00:21:25,201
Gray is my least favorite color.
464
00:21:25,201 --> 00:21:27,828
So I would not do anything gray but they all say,
465
00:21:27,828 --> 00:21:31,373
"[gasps] Oh, you know, gray is so expensive and so nice."
466
00:21:31,373 --> 00:21:32,875
I would never do gray.
467
00:21:33,584 --> 00:21:35,169
-It would always be color. -[woman laughing]
468
00:21:40,049 --> 00:21:44,303
I would-- had made it to the top of a hospital
469
00:21:44,303 --> 00:21:47,431
as an assistant director of nurses.
470
00:21:47,431 --> 00:21:49,308
The only other position I could get
471
00:21:49,308 --> 00:21:50,809
would be a director of nurses.
472
00:21:50,809 --> 00:21:54,021
I was very unhappy at that moment in time
473
00:21:54,021 --> 00:21:57,691
because my job was to make sure that all the staff
474
00:21:57,691 --> 00:22:00,277
was staffed in all of the areas of the hospital
475
00:22:00,277 --> 00:22:02,613
and when I called the agency,
476
00:22:02,613 --> 00:22:04,698
I would call and request a certain nurse.
477
00:22:04,698 --> 00:22:06,492
I mean, I might need an ER nurse,
478
00:22:06,492 --> 00:22:08,869
and they might send me a labor and delivery nurse.
479
00:22:08,869 --> 00:22:11,413
And they would never send me what I needed.
480
00:22:11,413 --> 00:22:13,207
But I decided, "You know what,
481
00:22:13,207 --> 00:22:15,042
I could do that a whole lot better."
482
00:22:15,042 --> 00:22:17,211
And so I went home,
483
00:22:17,211 --> 00:22:19,338
and I did what I always do
484
00:22:19,338 --> 00:22:21,048
was I set down a goal
485
00:22:21,048 --> 00:22:22,841
that I wanted to own an agency.
486
00:22:22,841 --> 00:22:25,177
One of the steps was get my MBA
487
00:22:25,177 --> 00:22:27,388
because I did not want to mess up.
488
00:22:27,388 --> 00:22:30,641
Another was to get certified in health care quality
489
00:22:30,641 --> 00:22:33,060
because I wanted to know how to credential people,
490
00:22:33,060 --> 00:22:34,645
which I needed to know
491
00:22:34,645 --> 00:22:36,689
to be able to put a nurse in the hospital.
492
00:22:36,689 --> 00:22:38,566
I was working my plan,
493
00:22:39,191 --> 00:22:41,610
and I've had other people look at my plan and say,
494
00:22:42,069 --> 00:22:43,654
"You know, none of this makes sense."
495
00:22:43,654 --> 00:22:45,239
"Well, no, not for you,
496
00:22:45,239 --> 00:22:46,699
but for me, it makes perfect sense.
497
00:22:46,699 --> 00:22:49,118
I'm working my plan."
498
00:22:51,412 --> 00:22:53,122
While I got my MBA,
499
00:22:53,122 --> 00:22:55,165
I was months away from finishing,
500
00:22:55,499 --> 00:22:57,668
I went to work for the VA Hospitals
501
00:22:57,668 --> 00:22:59,670
in Shreveport, Louisiana.
502
00:22:59,670 --> 00:23:03,090
Okay, you know what, let me go back just a little bit
503
00:23:03,090 --> 00:23:06,302
because this is another interesting story.
504
00:23:06,302 --> 00:23:08,637
I would entertain myself
505
00:23:08,637 --> 00:23:11,307
by going on job interviews.
506
00:23:11,849 --> 00:23:14,268
And I would go on all these job interviews as--
507
00:23:14,268 --> 00:23:16,937
and I would consider them practice interviews.
508
00:23:16,937 --> 00:23:20,316
My goal was to figure out what they're asking
509
00:23:20,774 --> 00:23:23,193
and to get them to like me enough to offer me the job
510
00:23:23,193 --> 00:23:24,737
so I could turn it down.
511
00:23:24,737 --> 00:23:28,782
The VA had run an ad for a quality manager,
512
00:23:29,241 --> 00:23:32,286
and I went and applied and got interviewed.
513
00:23:32,286 --> 00:23:35,539
Well, I didn't know anything about policy management.
514
00:23:35,539 --> 00:23:37,791
This was a four month process.
515
00:23:37,791 --> 00:23:40,919
And so to prep myself for the job interview,
516
00:23:40,919 --> 00:23:42,588
because I knew nothing about it,
517
00:23:43,130 --> 00:23:46,175
I went to the library and I did a little bit of research
518
00:23:46,175 --> 00:23:49,803
and then I went in and I interviewed and interviewed well.
519
00:23:49,803 --> 00:23:52,723
Her saying is, you know, "I can fake it till I make it."
520
00:23:52,723 --> 00:23:55,893
You know, so, so she might not know what she's doing
521
00:23:55,893 --> 00:23:58,979
but she can sure, you know, put on a good front.
522
00:23:59,521 --> 00:24:03,817
[Diana] I went just to interview, after interview after interview,
523
00:24:03,817 --> 00:24:05,319
talked to all of these people,
524
00:24:05,319 --> 00:24:07,363
and every time I talked to somebody,
525
00:24:07,363 --> 00:24:09,782
I'd go research a little more
526
00:24:09,782 --> 00:24:12,493
and I sounded like I knew what I was talking
527
00:24:12,493 --> 00:24:14,703
about and they hired me. [chuckles]
528
00:24:14,703 --> 00:24:18,624
The MBA instructor, his big thing was
529
00:24:18,624 --> 00:24:22,628
that you can be an expert on anything in one week.
530
00:24:22,628 --> 00:24:24,505
I didn't know anything about quality
531
00:24:24,505 --> 00:24:26,632
when I came to work for the VA.
532
00:24:26,632 --> 00:24:28,300
I'd work in every department,
533
00:24:28,300 --> 00:24:31,345
audiology, respiratory, lab,
534
00:24:31,345 --> 00:24:33,180
and by the time I got through,
535
00:24:33,180 --> 00:24:34,640
I would know everything.
536
00:24:37,559 --> 00:24:40,729
[gentle music]
537
00:24:42,314 --> 00:24:44,775
[Diana] What really disillusioned me with the VA
538
00:24:45,192 --> 00:24:50,197
was that their third year starts October 1st, every year.
539
00:24:50,698 --> 00:24:53,242
And so they would start running out of money in September
540
00:24:53,242 --> 00:24:55,452
and their answer to running out of money
541
00:24:55,452 --> 00:24:57,413
was to quit seeing patients.
542
00:24:57,413 --> 00:25:01,083
And that went against me as a practitioner,
543
00:25:01,083 --> 00:25:05,629
against my... the way I would want to do things,
544
00:25:05,629 --> 00:25:08,757
but it really also went against all the doctors too.
545
00:25:08,757 --> 00:25:12,052
To the point that one of the doctors at one point
546
00:25:12,052 --> 00:25:14,638
holed himself up in his office with a gun.
547
00:25:14,638 --> 00:25:19,643
And here we had a health ward psychiatrist and psychologist,
548
00:25:19,643 --> 00:25:23,021
and, you know, I was good friends with all these people
549
00:25:23,021 --> 00:25:25,482
and who did they call to go deal with him
550
00:25:26,233 --> 00:25:27,943
because who was his best friend?
551
00:25:27,943 --> 00:25:28,902
They called me.
552
00:25:29,653 --> 00:25:32,573
He was bright red in the face
553
00:25:33,365 --> 00:25:35,284
and he had both his hands,
554
00:25:35,284 --> 00:25:37,161
he was sitting at his desk
555
00:25:37,161 --> 00:25:39,913
and he had both his hands up on his head
556
00:25:39,913 --> 00:25:44,209
and the gun, you know, on the desk right here,
557
00:25:44,209 --> 00:25:45,878
and he was just sitting here,
558
00:25:45,878 --> 00:25:48,297
he was so distressed. And I just said,
559
00:25:49,047 --> 00:25:52,009
"You are fixing to have a heart attack."
560
00:25:52,009 --> 00:25:54,636
And I just put on my nurse demeanor
561
00:25:54,636 --> 00:25:56,805
and I said, "Let me take your blood pressure."
562
00:25:56,805 --> 00:25:58,307
And it was sky high.
563
00:25:58,307 --> 00:26:00,642
And I said, "Put that gun away."
564
00:26:00,642 --> 00:26:03,145
I said, "We've got to take care of problems first
565
00:26:03,145 --> 00:26:05,856
and the first problem is we're not going to be upset today
566
00:26:05,856 --> 00:26:07,441
about patient care."
567
00:26:07,441 --> 00:26:08,942
I went in and talked him down.
568
00:26:09,610 --> 00:26:11,945
I used my talking down mode.
569
00:26:11,945 --> 00:26:14,907
What had distressed him so badly
570
00:26:14,907 --> 00:26:18,076
was that he had a patient with lung cancer
571
00:26:18,535 --> 00:26:23,665
that he wanted to have surgery done on this patient,
572
00:26:23,665 --> 00:26:28,337
and he knew that if we waited six weeks,
573
00:26:28,337 --> 00:26:29,922
that he would die.
574
00:26:29,922 --> 00:26:34,051
They had hurried up and spent all the money
575
00:26:35,052 --> 00:26:38,555
so that the patients were the ones that were losing.
576
00:26:39,681 --> 00:26:41,308
When I worked for the VA,
577
00:26:41,308 --> 00:26:45,646
it's when I started wearing suits and heels.
578
00:26:45,646 --> 00:26:48,732
I always bought all my clothes at Goodwill,
579
00:26:48,732 --> 00:26:52,361
but I would make sure that I had the nice brands.
580
00:26:52,361 --> 00:26:53,987
I can remember one day
581
00:26:53,987 --> 00:26:57,866
I was in the cafeteria at the VA eating alone,
582
00:26:57,866 --> 00:27:01,620
and this man came up to me
583
00:27:01,620 --> 00:27:05,040
and he said, "You dress impeccably.
584
00:27:05,040 --> 00:27:06,917
Every day, I look at you
585
00:27:06,917 --> 00:27:10,504
and I cannot believe how well dressed you are."
586
00:27:10,504 --> 00:27:13,423
He was a partner in a medical staffing firm,
587
00:27:13,423 --> 00:27:14,550
unbeknownst to me.
588
00:27:14,550 --> 00:27:15,676
And the next thing I know
589
00:27:15,676 --> 00:27:17,219
he and I went into business.
590
00:27:17,219 --> 00:27:19,680
Quit working for the VA on a Friday
591
00:27:19,680 --> 00:27:21,598
and I started with Tritech on a Monday.
592
00:27:21,598 --> 00:27:24,476
Tritech was a respiratory firm at that time.
593
00:27:24,476 --> 00:27:26,395
When you talk about respiratory therapy,
594
00:27:26,395 --> 00:27:28,313
you're talking about two percent of a hospital
595
00:27:28,313 --> 00:27:29,898
is respiratory therapy.
596
00:27:29,898 --> 00:27:32,693
Seventy three percent of a hospital is nursing.
597
00:27:32,693 --> 00:27:35,946
And so you're talking about a lot less opportunity.
598
00:27:36,488 --> 00:27:38,949
I said, "Why are we chasing something
599
00:27:38,949 --> 00:27:40,200
with no opportunity
600
00:27:40,200 --> 00:27:42,911
when we could be staffing 73%."
601
00:27:43,328 --> 00:27:46,498
And they were like, "Oh, never thought of it that way."
602
00:27:46,498 --> 00:27:49,710
And within, I would say about a week,
603
00:27:50,252 --> 00:27:53,422
I had more nurses than they ever had respiratory therapists.
604
00:27:54,548 --> 00:27:57,509
They went from working in-- you know, out of their home
605
00:27:57,509 --> 00:27:59,469
until, until the next thing they know
606
00:27:59,469 --> 00:28:01,096
they had like 20 or 30 employees.
607
00:28:01,096 --> 00:28:03,765
[gentle music]
608
00:28:04,975 --> 00:28:06,643
[Diana] What happened is
609
00:28:06,643 --> 00:28:08,729
every time a check was processed,
610
00:28:08,729 --> 00:28:11,231
the check wouldn't actually mailed.
611
00:28:11,231 --> 00:28:14,401
And so the taxes were not being paid.
612
00:28:14,401 --> 00:28:16,653
There were other things not being paid.
613
00:28:16,653 --> 00:28:19,573
And when I found out about it,
614
00:28:20,115 --> 00:28:23,911
I immediately turned in my letter of resignation.
615
00:28:23,911 --> 00:28:25,621
When I joined these guys,
616
00:28:26,163 --> 00:28:27,748
they made me sign a piece of paper
617
00:28:27,748 --> 00:28:29,666
and you could never own what we started
618
00:28:29,666 --> 00:28:31,168
in Shreveport, Louisiana.
619
00:28:31,168 --> 00:28:34,254
Well, I still had that paper.
620
00:28:34,254 --> 00:28:37,049
I produced that, that said I didn't have
621
00:28:37,049 --> 00:28:39,259
an equal share, I never owned anything.
622
00:28:39,259 --> 00:28:41,345
I had a knock beat agreement
623
00:28:41,345 --> 00:28:43,472
and I honored that
624
00:28:43,472 --> 00:28:45,098
and when that was over,
625
00:28:45,098 --> 00:28:47,684
then I went ahead and started my agency,
626
00:28:47,684 --> 00:28:49,102
The Right Solutions.
627
00:28:50,437 --> 00:28:52,940
[Jonathan] Diana is unconventional. She doesn't, uh,
628
00:28:53,565 --> 00:28:55,317
she doesn't necessarily take what,
629
00:28:55,984 --> 00:28:57,694
you know, she sees on TV
630
00:28:57,694 --> 00:28:59,821
or what she's heard as fact.
631
00:29:00,364 --> 00:29:03,075
She wants to do the discovery for herself.
632
00:29:03,075 --> 00:29:04,660
Diana believed in what she was doing
633
00:29:04,660 --> 00:29:06,828
and she knew that given enough time,
634
00:29:06,828 --> 00:29:10,499
she could, she could become fairly successful at it.
635
00:29:10,499 --> 00:29:15,128
I think that she far exceeded everybody's expectations.
636
00:29:15,128 --> 00:29:17,464
[gentle somber music]
637
00:29:17,464 --> 00:29:21,009
[Diana] I worked 24 hours a day to get my business started.
638
00:29:21,009 --> 00:29:25,639
I went and bought all the popcorn at Sam's Habat,
639
00:29:25,639 --> 00:29:29,309
and I delivered it as a New Year's gift
640
00:29:29,309 --> 00:29:31,770
to all the hospitals in the area
641
00:29:31,770 --> 00:29:33,230
because I had no money
642
00:29:33,230 --> 00:29:34,564
and I had no shifts.
643
00:29:34,564 --> 00:29:36,483
And so I had to do what I had to do.
644
00:29:36,483 --> 00:29:38,652
Everyone was thrilled that I was
645
00:29:38,652 --> 00:29:40,654
dropping off a New Year's Eve gift
646
00:29:40,654 --> 00:29:41,947
on New Year's Eve.
647
00:29:41,947 --> 00:29:44,241
Well, we got our first shift.
648
00:29:44,241 --> 00:29:46,076
I was working by myself.
649
00:29:46,076 --> 00:29:48,578
The hospitals would call,
650
00:29:48,578 --> 00:29:51,581
and I would go, "Oh, yes, let me make some phone calls
651
00:29:51,581 --> 00:29:53,500
and I'll call you right back with a nurse."
652
00:29:53,500 --> 00:29:55,419
And I would hang up, I'd call them
653
00:29:55,419 --> 00:29:57,629
right back and I'd say, "I have a nurse,
654
00:29:57,629 --> 00:29:59,339
her name is Diana Wright
655
00:29:59,840 --> 00:30:01,425
and she will be right there
656
00:30:01,425 --> 00:30:02,843
as soon as she can get there."
657
00:30:02,843 --> 00:30:03,885
I'd put on my uniform
658
00:30:03,885 --> 00:30:05,053
and I'd go out the door.
659
00:30:05,053 --> 00:30:06,471
I was running around
660
00:30:06,471 --> 00:30:07,931
like a chicken with her head cut off.
661
00:30:07,931 --> 00:30:10,642
Phone's ringing off the hook. I had,
662
00:30:10,642 --> 00:30:14,104
had hospitals they were calling me day and night,
663
00:30:14,104 --> 00:30:16,273
24 hours a day. There was no sleeping.
664
00:30:16,273 --> 00:30:19,401
And Dana got a week off for spring break
665
00:30:19,401 --> 00:30:21,486
and I didn't have time to train Dana.
666
00:30:21,486 --> 00:30:23,030
She was 19 at the time,
667
00:30:23,030 --> 00:30:25,198
and I just sat her down at one of my desks
668
00:30:25,198 --> 00:30:28,452
that I had assembled and-- with a phone on it
669
00:30:28,452 --> 00:30:31,955
and there was a big stack of nurse resumes
670
00:30:31,955 --> 00:30:33,498
that they had sent in.
671
00:30:33,498 --> 00:30:35,584
And she's looking at everything and she goes,
672
00:30:36,585 --> 00:30:38,545
"If you had more nurses,
673
00:30:39,254 --> 00:30:41,715
you'd have more to staff." I go, "Yeah, yeah,
674
00:30:41,715 --> 00:30:43,800
I'm going to get to that, and I don't know when."
675
00:30:43,800 --> 00:30:46,261
[Dana] And she had all these nurses that had applied
676
00:30:46,261 --> 00:30:49,890
and I just got on the phone and was calling nurses.
677
00:30:49,890 --> 00:30:53,101
[Diana] She called them all, scheduled them in.
678
00:30:53,101 --> 00:30:56,021
Uh, she doubled my business in one week.
679
00:30:56,563 --> 00:31:00,067
And then I said, "I'm going to have to hire a second person."
680
00:31:02,903 --> 00:31:05,530
[somber music]
681
00:31:07,032 --> 00:31:09,284
I was furious over the way the nurses
682
00:31:09,284 --> 00:31:11,369
were being treated here in Arkansas
683
00:31:11,369 --> 00:31:14,706
because people don't go to college for four years
684
00:31:14,706 --> 00:31:18,877
to clean up poop and throw up for $11 an hour.
685
00:31:18,877 --> 00:31:20,754
The reason that they were able to artificially
686
00:31:20,754 --> 00:31:22,089
hold the wages low
687
00:31:22,089 --> 00:31:25,592
was because there was no highway
688
00:31:25,592 --> 00:31:29,971
between Fayetteville and Fort Smith
689
00:31:29,971 --> 00:31:31,139
and there was no highway
690
00:31:31,139 --> 00:31:33,892
between Fayetteville and Tulsa,
691
00:31:33,892 --> 00:31:35,977
and they'd just opened those.
692
00:31:35,977 --> 00:31:39,523
What that did was they took a trip to Fayetteville
693
00:31:39,523 --> 00:31:41,983
down from two and a half hours to an hour.
694
00:31:41,983 --> 00:31:43,902
And so it made it doable.
695
00:31:43,902 --> 00:31:47,864
And it took the drive to Fort Smith down an hour and a half
696
00:31:47,864 --> 00:31:49,449
to 39 minutes.
697
00:31:49,449 --> 00:31:52,202
So I pulled all the nurses out of Arkansas,
698
00:31:52,202 --> 00:31:54,579
I sent them all to Oklahoma
699
00:31:54,579 --> 00:31:58,708
and I undercut all the other agencies in Tulsa
700
00:31:58,708 --> 00:32:00,669
to staff my Arkansas nurses,
701
00:32:00,669 --> 00:32:04,923
which I could do because they were used to making no money.
702
00:32:04,923 --> 00:32:07,259
So I would pay them $22 an hour
703
00:32:07,843 --> 00:32:11,429
if they would guarantee me two 16-hour shifts.
704
00:32:11,429 --> 00:32:12,848
And I didn't care what days.
705
00:32:12,848 --> 00:32:14,891
And I would give them five days off,
706
00:32:15,433 --> 00:32:17,185
I would pay two dollars an hour
707
00:32:17,686 --> 00:32:19,688
for their gas over there and back.
708
00:32:20,355 --> 00:32:22,274
You can wonder who signed up.
709
00:32:22,274 --> 00:32:24,484
Let me tell you, everybody signed up.
710
00:32:24,484 --> 00:32:25,777
So by doing that,
711
00:32:26,570 --> 00:32:29,281
automatically the hospitals here
712
00:32:29,823 --> 00:32:33,618
came up to $18 an hour from a wage of 11.
713
00:32:33,618 --> 00:32:35,704
[soft music]
714
00:32:37,622 --> 00:32:40,500
[perky music]
715
00:32:42,043 --> 00:32:44,379
[Diana] At this point, I was still a per diem company.
716
00:32:44,379 --> 00:32:46,840
What this means is that I would go
717
00:32:46,840 --> 00:32:48,717
to work every day with nothing
718
00:32:48,717 --> 00:32:52,846
and I would schedule 10,000 hours,
719
00:32:52,846 --> 00:32:57,225
and we would have like New York stock exchange in our office.
720
00:32:57,225 --> 00:32:59,895
Somebody would be marking on a white board.
721
00:32:59,895 --> 00:33:02,522
We would be screaming orders.
722
00:33:02,522 --> 00:33:05,442
A doctor's hospital needs, this nursing home needs,
723
00:33:05,442 --> 00:33:07,944
this nurse will take this, this and this, erase that.
724
00:33:07,944 --> 00:33:10,322
There was a whole room full of this screaming.
725
00:33:10,322 --> 00:33:12,032
I would go home and cook,
726
00:33:12,032 --> 00:33:14,576
and I would spend time with my husband and my children.
727
00:33:14,576 --> 00:33:16,036
She always worked all day, and then
728
00:33:16,036 --> 00:33:17,746
came home and cooked a full meal,
729
00:33:17,746 --> 00:33:19,623
like we never ate fast food,
730
00:33:19,623 --> 00:33:21,124
we never went out to eat.
731
00:33:21,124 --> 00:33:24,294
But she was always working or with us girls.
732
00:33:24,294 --> 00:33:26,213
We always had craft projects going,
733
00:33:26,213 --> 00:33:27,756
we were always in the kitchen cooking.
734
00:33:27,756 --> 00:33:28,840
[Melanie] I'd get home from cheerleading
735
00:33:28,840 --> 00:33:29,925
or gymnastics
736
00:33:29,925 --> 00:33:31,718
and we'd watch a movie together.
737
00:33:31,718 --> 00:33:34,095
[Ali] If we ever did anything to get grounded,
738
00:33:34,095 --> 00:33:36,890
this was my mother, "You're not going to spend time sitting in the corner.
739
00:33:36,890 --> 00:33:39,100
You'll be ungrounded when you can do
740
00:33:39,100 --> 00:33:40,685
ten loads of laundry,
741
00:33:40,685 --> 00:33:42,187
five loads of dishes
742
00:33:42,187 --> 00:33:44,147
and go pick a chore your dad needs done.
743
00:33:44,731 --> 00:33:46,942
So your grounding is completely up to you."
744
00:33:46,942 --> 00:33:49,611
So even, even as small children
745
00:33:49,611 --> 00:33:53,823
just something negative like having to punish your children
746
00:33:53,823 --> 00:33:55,951
she made sure that it was in a way
747
00:33:55,951 --> 00:33:59,162
to help her get ahead for that day, you know?
748
00:33:59,162 --> 00:34:02,040
And then I would get them bathed, and into bed
749
00:34:02,040 --> 00:34:04,292
and then I'd start calling nurses until midnight.
750
00:34:04,292 --> 00:34:06,378
I'd come back to work the next day
751
00:34:06,378 --> 00:34:07,879
and have it canceled off.
752
00:34:07,879 --> 00:34:09,505
[Robin] Staffing per diem was like
753
00:34:09,505 --> 00:34:11,882
you'd staff them, shift get canceled,
754
00:34:11,882 --> 00:34:13,301
you had to find them another shift.
755
00:34:13,301 --> 00:34:14,594
[Diana] Even though we were booking
756
00:34:14,594 --> 00:34:16,221
10,000 hours,
757
00:34:16,221 --> 00:34:19,849
I would wind up scheduling about 5,000 a week.
758
00:34:19,849 --> 00:34:21,726
As time ticked on,
759
00:34:22,351 --> 00:34:25,480
I became less and less enchanted
760
00:34:25,480 --> 00:34:26,648
with per diem work.
761
00:34:27,190 --> 00:34:28,775
Then she came in one day and said
762
00:34:28,775 --> 00:34:29,985
she wanted to do travel.
763
00:34:29,985 --> 00:34:31,652
It was the same amount of work
764
00:34:31,652 --> 00:34:33,822
to schedule someone for one shift
765
00:34:33,822 --> 00:34:36,533
as it is for one travel contract.
766
00:34:41,079 --> 00:34:43,415
I met Diana in 2000 somewhat by chance.
767
00:34:43,415 --> 00:34:45,208
I happened to meet her daughter
768
00:34:45,208 --> 00:34:47,960
and she told me I should stop by and see her mother,
769
00:34:47,960 --> 00:34:50,630
that she, you know, had some sales positions open
770
00:34:50,630 --> 00:34:52,340
and told me about her business.
771
00:34:52,340 --> 00:34:54,551
And that turned into an interview
772
00:34:54,551 --> 00:34:56,052
and then I was hired.
773
00:34:56,052 --> 00:34:58,513
We were in a small little building,
774
00:34:58,513 --> 00:35:01,224
at the time it was really a house that they worked out of.
775
00:35:01,224 --> 00:35:04,394
Probably 20 to 23 employees, something like that.
776
00:35:04,394 --> 00:35:06,313
[Diana] The day that he was supposed to come to work,
777
00:35:06,313 --> 00:35:10,025
we had a huge snow. So I was so happy
778
00:35:10,025 --> 00:35:11,735
thinking that no one would be there,
779
00:35:11,735 --> 00:35:13,987
but me and I would get so much done.
780
00:35:14,404 --> 00:35:15,864
And I showed up at the office
781
00:35:15,864 --> 00:35:17,407
at 7:30 in the morning
782
00:35:17,407 --> 00:35:19,743
and low and behold
783
00:35:19,743 --> 00:35:21,703
Jimmie Bilby is sitting there.
784
00:35:21,703 --> 00:35:23,455
[Jimmie] She was kind of looking forward to the fact
785
00:35:23,455 --> 00:35:25,582
I probably wasn't going to make it in
786
00:35:25,582 --> 00:35:27,625
and she wasn't going to have to do orientation
787
00:35:27,625 --> 00:35:29,294
and onboarding that day.
788
00:35:29,294 --> 00:35:31,755
Um, and so I showed up and she said,
789
00:35:31,755 --> 00:35:33,798
"You know, I really didn't have a plan.
790
00:35:33,798 --> 00:35:35,383
So why don't you go in this room
791
00:35:35,383 --> 00:35:37,636
and take this hospital blue book and a legal pad
792
00:35:37,636 --> 00:35:40,263
and start calling hospitals in California
793
00:35:40,263 --> 00:35:42,349
because I'm curious if they use travelers
794
00:35:42,349 --> 00:35:43,808
and I'm thinking about sending some
795
00:35:43,808 --> 00:35:45,560
of my per diem nurses out on travel."
796
00:35:45,560 --> 00:35:49,606
And I said, "Jimmie, just start calling California
797
00:35:50,023 --> 00:35:52,400
and when you get some contracts, we'll send them out."
798
00:35:52,400 --> 00:35:53,943
[Jimmie] Couple weeks went by,
799
00:35:53,943 --> 00:35:55,862
and the snow and ice did not leave,
800
00:35:55,862 --> 00:35:57,947
and so I stayed in my little office
801
00:35:57,947 --> 00:36:00,450
and just called hospitals.
802
00:36:00,450 --> 00:36:02,952
And every hospital in California at the time
803
00:36:02,952 --> 00:36:04,412
used travel nurses.
804
00:36:04,412 --> 00:36:06,539
Every day I'd check on him and I'd go,
805
00:36:06,539 --> 00:36:08,500
"How you doing?" He'd go, "Just fine."
806
00:36:08,500 --> 00:36:10,418
I'd go, "Okay," and I'd walk off.
807
00:36:10,418 --> 00:36:11,961
Travel nursing began really
808
00:36:11,961 --> 00:36:14,214
as kind of a 13-week travel contract
809
00:36:14,214 --> 00:36:17,676
to fill in vacancies for whatever reason they might exist.
810
00:36:17,676 --> 00:36:20,011
On Christmas Eve, Jimmie comes to me
811
00:36:20,011 --> 00:36:23,932
and he goes, "I think we should send these contracts out."
812
00:36:24,391 --> 00:36:25,975
And so I'm so excited
813
00:36:25,975 --> 00:36:29,521
and I clap my hands and I go, "You got one."
814
00:36:29,521 --> 00:36:32,607
He goes, "No, I have 35."
815
00:36:32,607 --> 00:36:34,317
"You what?"
816
00:36:34,651 --> 00:36:37,195
And he goes, "I think we got to send these out."
817
00:36:37,195 --> 00:36:40,073
That changed the entire course of my business
818
00:36:40,073 --> 00:36:42,909
because I had only done face to face marketing
819
00:36:42,909 --> 00:36:44,369
at that point in time.
820
00:36:44,369 --> 00:36:45,912
And really that's how travel began
821
00:36:45,912 --> 00:36:48,331
is just the concept and her idea
822
00:36:48,331 --> 00:36:50,083
of, you know, looking into that
823
00:36:50,083 --> 00:36:53,086
and being open and willing to pursue that.
824
00:36:53,086 --> 00:36:55,839
In about a year, it grew to the point
825
00:36:55,839 --> 00:36:59,092
we were able to convert from per diem staffing
826
00:36:59,092 --> 00:37:01,469
to travel only and it was at that time
827
00:37:01,469 --> 00:37:05,723
that Diana built a new 7,500 square foot building
828
00:37:05,723 --> 00:37:08,184
out in front of the old house that we had worked in
829
00:37:08,184 --> 00:37:09,853
and grown in.
830
00:37:09,853 --> 00:37:11,771
And that was the beginning.
831
00:37:11,771 --> 00:37:13,648
[perky music]
832
00:37:14,274 --> 00:37:18,027
So the attempted hit on my mom.
833
00:37:19,446 --> 00:37:22,073
Yeah, I actually thought she was...
834
00:37:23,158 --> 00:37:27,120
exaggerating, um... but...
835
00:37:27,912 --> 00:37:30,957
um... she wasn't.
836
00:37:30,957 --> 00:37:32,333
I was in high school
837
00:37:32,333 --> 00:37:34,043
and dad did his typical thing
838
00:37:34,043 --> 00:37:36,171
where he was being a man and working outside
839
00:37:36,171 --> 00:37:38,882
and he came in, mom was still at work,
840
00:37:38,882 --> 00:37:40,467
because that was pretty typical during that time.
841
00:37:40,467 --> 00:37:42,010
You were getting your business off the ground
842
00:37:42,010 --> 00:37:46,347
and low and behold, I look out the window
843
00:37:46,347 --> 00:37:48,224
because I hear all these bangs and booms
844
00:37:48,224 --> 00:37:49,726
and it sounds like World War III
845
00:37:49,726 --> 00:37:52,437
and the barn's completely engulfed in flame.
846
00:37:52,437 --> 00:37:54,522
So dad turns to me and he says,
847
00:37:54,522 --> 00:37:56,399
"Do not tell your mother."
848
00:37:56,399 --> 00:37:58,401
Well, the second he got out of the house,
849
00:37:58,401 --> 00:37:59,944
the first thing I did was call my mother.
850
00:37:59,944 --> 00:38:02,614
And it's like, "Mom, the barn is burning down.
851
00:38:02,614 --> 00:38:04,616
It's completely engulfed, everything's blowing up.
852
00:38:04,616 --> 00:38:06,534
I don't know what to do. Dad said not to call you
853
00:38:06,534 --> 00:38:08,077
but I just thought I'd let you know. I love you, bye."
854
00:38:08,077 --> 00:38:09,537
And hung up the phone.
855
00:38:09,537 --> 00:38:11,873
Two women had notified the office
856
00:38:11,873 --> 00:38:14,000
that their bosses had put a hit on me
857
00:38:14,000 --> 00:38:16,711
and one of them's brother-in-law was an attorney,
858
00:38:16,711 --> 00:38:19,297
and he told them that they had to let me know
859
00:38:19,297 --> 00:38:21,049
or they would be complicit
860
00:38:21,049 --> 00:38:22,550
and all go to jail.
861
00:38:22,550 --> 00:38:24,928
These three nurses
862
00:38:25,595 --> 00:38:28,973
wanted to start a company just like mine.
863
00:38:28,973 --> 00:38:31,184
Their business plan was
864
00:38:31,184 --> 00:38:33,228
that they would take a hit on my life,
865
00:38:33,853 --> 00:38:36,648
kill me and take over my business,
866
00:38:36,648 --> 00:38:37,857
that was their business plan.
867
00:38:37,857 --> 00:38:39,275
I was like, "Wow,
868
00:38:39,275 --> 00:38:41,611
this is a lot bigger than I thought,"
869
00:38:41,611 --> 00:38:44,155
you know, the staffing agency and their rivalry.
870
00:38:44,155 --> 00:38:46,491
We didn't know if they were going to show up and try to kill me or not.
871
00:38:46,491 --> 00:38:48,952
About, about a week goes by,
872
00:38:48,952 --> 00:38:50,328
I was still at work,
873
00:38:50,328 --> 00:38:52,038
and I get a call from Ali
874
00:38:52,038 --> 00:38:54,999
and all I could hear from-- in the background was
875
00:38:54,999 --> 00:38:57,961
just this, "bam, bam, bam, bam, bam, bow,"
876
00:38:58,670 --> 00:39:01,422
and I'm asking her, "What is going on?
877
00:39:01,422 --> 00:39:02,715
It sounds like war."
878
00:39:02,715 --> 00:39:04,884
And she goes, "It's a war."
879
00:39:04,884 --> 00:39:06,678
And I got off the phone and I just
880
00:39:06,678 --> 00:39:08,638
started calling everybody I knew.
881
00:39:08,638 --> 00:39:10,265
I called my son-in-law, I said,
882
00:39:10,265 --> 00:39:12,642
"Grab your gun and get there quick."
883
00:39:12,642 --> 00:39:14,143
I called all the police.
884
00:39:14,143 --> 00:39:15,687
I had like, I don't know,
885
00:39:15,687 --> 00:39:19,190
30 to 50 people show up when I showed up.
886
00:39:19,732 --> 00:39:21,859
And she immediately slammed on the brakes
887
00:39:21,859 --> 00:39:24,654
and reached for a pistol or something
888
00:39:24,654 --> 00:39:26,322
and screamed ambush.
889
00:39:26,990 --> 00:39:30,910
We of course thought it was like... sabotage.
890
00:39:30,910 --> 00:39:35,957
Well, what really happened was that David always,
891
00:39:35,957 --> 00:39:37,875
he did the house with, with wood
892
00:39:37,875 --> 00:39:39,836
and he cleaned out the fire place
893
00:39:39,836 --> 00:39:42,797
and poured it on his burn pile because it had been raining.
894
00:39:42,797 --> 00:39:45,675
It was really just the embers had blown
895
00:39:45,675 --> 00:39:48,219
and caught the barn on fire.
896
00:39:48,219 --> 00:39:50,138
At that time, we did not know
897
00:39:50,138 --> 00:39:51,806
that that's what it was,
898
00:39:51,806 --> 00:39:54,767
and maybe connected to the hit on my life,
899
00:39:54,767 --> 00:39:57,437
until David said, "I think I did this."
900
00:39:57,979 --> 00:40:01,733
So these women got arrested but not prosecuted,
901
00:40:01,733 --> 00:40:04,611
and the reason for it was because I didn't die.
902
00:40:04,611 --> 00:40:07,447
But it's not a crime to take a bank loan
903
00:40:07,447 --> 00:40:10,366
and give someone else the proceeds of that bank loan.
904
00:40:10,366 --> 00:40:12,493
They also didn't get their business off the ground.
905
00:40:17,206 --> 00:40:20,251
[gentle music]
906
00:40:21,419 --> 00:40:23,129
[Jimmie] When I started in 2000,
907
00:40:23,129 --> 00:40:25,632
I believe Diana was a little
908
00:40:25,632 --> 00:40:27,800
under three million dollars in revenue.
909
00:40:27,800 --> 00:40:30,637
Last year, when you're talking about two combined companies
910
00:40:30,637 --> 00:40:34,349
at roughly 60 million in revenue in that amount of time.
911
00:40:34,349 --> 00:40:37,435
And to know the percentages of organizations
912
00:40:37,435 --> 00:40:40,980
that reach that level and that ultimately hit the $50 million mark,
913
00:40:40,980 --> 00:40:44,817
you know, to know she's in a very small category of entrepreneurs
914
00:40:44,817 --> 00:40:46,653
that were able to take her business to that level.
915
00:40:46,653 --> 00:40:47,946
She's always made money.
916
00:40:48,363 --> 00:40:50,239
That's what I tell everybody.
917
00:40:50,239 --> 00:40:51,240
You know, I've been...
918
00:40:52,533 --> 00:40:54,911
keeping her book, so to speak, since 2007.
919
00:40:54,911 --> 00:40:56,454
She's always made money.
920
00:40:56,454 --> 00:40:57,622
When I met Diana,
921
00:40:57,622 --> 00:40:58,748
I had three jobs.
922
00:40:58,748 --> 00:41:00,291
I was working in a restaurant,
923
00:41:00,291 --> 00:41:01,542
I had a paper route
924
00:41:01,542 --> 00:41:03,044
and I sold Avon
925
00:41:03,044 --> 00:41:04,545
and I worked in the nursing home.
926
00:41:04,545 --> 00:41:05,963
So I guess you could consider that four.
927
00:41:05,963 --> 00:41:08,007
And about three or four months into that
928
00:41:08,007 --> 00:41:09,759
I was working on a weekend,
929
00:41:09,759 --> 00:41:11,636
and she and Mr. Wright walked in the door,
930
00:41:11,636 --> 00:41:13,638
and I was seating at the time, I was a hostess,
931
00:41:14,222 --> 00:41:16,307
and, um, it hurt her to see
932
00:41:16,307 --> 00:41:18,101
that I had to work two different jobs.
933
00:41:18,935 --> 00:41:20,812
So before she left,
934
00:41:21,229 --> 00:41:23,523
she hugged me and asked me
935
00:41:23,523 --> 00:41:25,733
to hang in there with her,
936
00:41:26,651 --> 00:41:30,321
and she would make sure that I succeeded
937
00:41:30,988 --> 00:41:34,283
and I actually made over $100,000 the very next year.
938
00:41:34,283 --> 00:41:36,661
Diana would always come in and she'd always have
939
00:41:36,661 --> 00:41:38,955
this big old stack of papers like this,
940
00:41:38,955 --> 00:41:40,540
every night when she'd leave,
941
00:41:40,540 --> 00:41:41,999
every day when she'd come in
942
00:41:41,999 --> 00:41:43,418
and she just came in one morning,
943
00:41:43,418 --> 00:41:45,086
she had her big old stack of papers
944
00:41:45,086 --> 00:41:47,213
and she just sat on down and looked at me and said,
945
00:41:47,213 --> 00:41:48,715
"Now what can I do to help you?"
946
00:41:49,632 --> 00:41:51,968
And I was just like, "I'm fine."
947
00:41:51,968 --> 00:41:53,761
I thought here she is, she does all this work
948
00:41:53,761 --> 00:41:55,513
and then asking what she can do to help me.
949
00:41:55,513 --> 00:41:57,807
I would come into the building
950
00:41:57,807 --> 00:42:00,268
and the whole place was rearranged,
951
00:42:00,268 --> 00:42:02,145
everybody moved somewhere else.
952
00:42:02,145 --> 00:42:03,604
You met new people
953
00:42:03,604 --> 00:42:05,356
and you learned how to get along
954
00:42:05,356 --> 00:42:06,649
with each one of them.
955
00:42:06,649 --> 00:42:07,859
I thought it was brilliant.
956
00:42:07,859 --> 00:42:09,986
What struck me right away is her
957
00:42:10,820 --> 00:42:14,741
kind of just the motherly aspect of, of her
958
00:42:14,741 --> 00:42:18,202
and just very kind and wanted to help people genuinely.
959
00:42:18,202 --> 00:42:20,663
Um, and that's a big draw to me.
960
00:42:20,663 --> 00:42:22,915
And that's why I've been here for so long honestly
961
00:42:22,915 --> 00:42:27,086
is just the, the... vision that she's had
962
00:42:27,086 --> 00:42:29,589
and kind of buying into
963
00:42:29,589 --> 00:42:31,299
the idea that we want to take care of people.
964
00:42:31,299 --> 00:42:33,634
You know, she was more than just a business owner.
965
00:42:33,634 --> 00:42:35,344
She was your friend. And...
966
00:42:36,137 --> 00:42:39,724
and I think that that's why so many people stayed
967
00:42:39,724 --> 00:42:41,517
during difficult times too
968
00:42:41,517 --> 00:42:43,352
is because it was more than a job.
969
00:42:43,352 --> 00:42:45,772
[music continues]
970
00:42:53,112 --> 00:42:55,656
We were in the other bigger building,
971
00:42:55,656 --> 00:42:57,575
and I had an office in the back
972
00:42:57,575 --> 00:43:00,244
next to Mr. Wright, her husband.
973
00:43:00,244 --> 00:43:01,621
He had his office right next to mine
974
00:43:01,621 --> 00:43:03,039
and it was just a small office.
975
00:43:03,915 --> 00:43:06,876
And one morning,
976
00:43:06,876 --> 00:43:10,129
I glanced over and Diana was in his office
977
00:43:10,129 --> 00:43:11,547
and I knew something was wrong.
978
00:43:12,340 --> 00:43:14,300
So I waited a few minutes
979
00:43:14,300 --> 00:43:15,676
and then I went and got her
980
00:43:15,676 --> 00:43:17,094
and asked her to come in my office
981
00:43:17,094 --> 00:43:18,304
and close the door
982
00:43:18,304 --> 00:43:19,806
and I said, "What's wrong?"
983
00:43:20,681 --> 00:43:24,018
[ominous music]
984
00:43:25,978 --> 00:43:32,610
[Diana] I was hospitalized in May of 2012 for chest pain.
985
00:43:33,027 --> 00:43:35,530
And they had me run a treadmill.
986
00:43:35,530 --> 00:43:39,033
She said, "Oh, it's probably hypertension
987
00:43:39,033 --> 00:43:41,619
and esophageal reflux."
988
00:43:42,245 --> 00:43:46,624
And I went, "No, hell, no, it's not esophageal reflux."
989
00:43:47,291 --> 00:43:49,752
But I knew that the only way I would be able
990
00:43:49,752 --> 00:43:52,672
to get the doctors to look for something else
991
00:43:52,672 --> 00:43:56,634
was to go ahead and have an EEG and a colonoscopy.
992
00:43:56,634 --> 00:43:58,177
We did the EEG,
993
00:43:58,177 --> 00:43:59,720
I did have H. Pylori,
994
00:44:00,221 --> 00:44:03,724
and we did the colonoscopy later that same day.
995
00:44:03,724 --> 00:44:07,186
They could see the tumors through the colon wall.
996
00:44:07,186 --> 00:44:09,188
When I went home that day,
997
00:44:09,188 --> 00:44:13,317
I thought we had ovarian cancer in the left ovary.
998
00:44:13,317 --> 00:44:15,653
And I was like a walking zombie.
999
00:44:15,653 --> 00:44:17,029
I could not focus.
1000
00:44:17,029 --> 00:44:19,240
Ali came to visit and spend the night.
1001
00:44:19,240 --> 00:44:21,617
She kept saying, "Mom, you need to get your CAT scan,
1002
00:44:21,617 --> 00:44:23,786
you need to get your CAT scan."
1003
00:44:23,786 --> 00:44:27,248
And so finally we went up to get the CAT scan,
1004
00:44:27,248 --> 00:44:29,709
and I was driving and Ali
1005
00:44:29,709 --> 00:44:31,294
was sitting in the passenger seat
1006
00:44:31,294 --> 00:44:33,212
and she started reading it
1007
00:44:33,212 --> 00:44:34,672
and she just started saying, "Mom,
1008
00:44:34,672 --> 00:44:36,340
something's wrong, something's wrong.
1009
00:44:36,340 --> 00:44:38,175
This is wrong, this is wrong."
1010
00:44:38,175 --> 00:44:39,468
[Jan] She said, "What do you think about this?"
1011
00:44:39,468 --> 00:44:41,345
And pushed it across the table.
1012
00:44:41,345 --> 00:44:43,806
And I was reading and didn't see anything real big
1013
00:44:43,806 --> 00:44:45,558
and she took her finger
1014
00:44:45,558 --> 00:44:48,144
and said, "What do you think about that?"
1015
00:44:48,144 --> 00:44:54,650
And it named a mass near the rectum and colon fairly large,
1016
00:44:54,650 --> 00:44:59,071
and, um, I immediately was thinking colon cancer probably.
1017
00:44:59,572 --> 00:45:01,991
And I told her, I said, "I think it's not good."
1018
00:45:01,991 --> 00:45:03,284
And she agreed.
1019
00:45:03,284 --> 00:45:05,828
And from then on,
1020
00:45:05,828 --> 00:45:09,081
it was like every day it got worse and worse and worse.
1021
00:45:09,081 --> 00:45:10,666
She would have to go for another test
1022
00:45:10,666 --> 00:45:12,960
and then all of a sudden we had ovarian cancer,
1023
00:45:12,960 --> 00:45:14,962
and then, and then, you know,
1024
00:45:14,962 --> 00:45:19,133
she would go back and it was, it was in both ovaries
1025
00:45:19,133 --> 00:45:20,635
and then the uterus
1026
00:45:20,635 --> 00:45:22,637
and then, you know, it got to the point
1027
00:45:22,637 --> 00:45:26,724
where it was in her abdominal aorta, vena cava,
1028
00:45:26,724 --> 00:45:30,728
um, and outside of the abdominal cavity,
1029
00:45:30,728 --> 00:45:33,356
which places you at stage four.
1030
00:45:33,356 --> 00:45:36,651
I didn't know what to think and I thought what's going to happen,
1031
00:45:37,193 --> 00:45:38,694
what's going to happen now?
1032
00:45:39,236 --> 00:45:43,282
You know, she's worked so hard for this to happen.
1033
00:45:43,282 --> 00:45:45,368
She doesn't deserve it. And I actually told her
1034
00:45:45,368 --> 00:45:46,994
I wish it was me and not you.
1035
00:45:47,578 --> 00:45:49,163
[Robin] I felt really helpless.
1036
00:45:49,163 --> 00:45:51,749
I felt very helpless at that time,
1037
00:45:51,749 --> 00:45:53,668
because there was nothing I could do for her.
1038
00:45:54,961 --> 00:45:57,922
I mean, with something like that, there was nothing I could do.
1039
00:45:57,922 --> 00:46:00,633
Then, after a couple of days, I thought,
1040
00:46:01,217 --> 00:46:03,594
"You idiot, there is something you can do.
1041
00:46:04,220 --> 00:46:06,597
Go in there and get every nurse you can to go to work
1042
00:46:07,598 --> 00:46:09,225
and help run her business
1043
00:46:09,600 --> 00:46:12,603
and keep that going. So that's one less worry she has."
1044
00:46:13,104 --> 00:46:14,939
So that's what I did.
1045
00:46:14,939 --> 00:46:19,610
I went in and I done everything I possibly could
1046
00:46:19,610 --> 00:46:22,029
to get as many nurses as I could to work.
1047
00:46:22,029 --> 00:46:26,909
Our person that we respected like almost no other
1048
00:46:26,909 --> 00:46:29,662
and had our faith in like no other,
1049
00:46:29,662 --> 00:46:33,791
who led us, and you know, who was our leader,
1050
00:46:33,791 --> 00:46:39,630
and, um, all of a sudden, um, is not there,
1051
00:46:40,214 --> 00:46:43,217
and it was just devastating.
1052
00:46:43,217 --> 00:46:45,469
Friends and family showed up,
1053
00:46:45,469 --> 00:46:48,556
and we rapidly divided into two camps.
1054
00:46:49,056 --> 00:46:52,143
And one camp wanted me to stay home
1055
00:46:52,143 --> 00:46:54,812
and let them take care of me until I died.
1056
00:46:55,479 --> 00:46:57,648
And the other camp wanted me to go
1057
00:46:57,648 --> 00:47:00,234
and do whatever I needed to do to live.
1058
00:47:00,234 --> 00:47:02,236
I got really furious
1059
00:47:02,236 --> 00:47:05,614
and I said, "I've always made my own decisions
1060
00:47:05,990 --> 00:47:07,950
and I don't know why you people think
1061
00:47:07,950 --> 00:47:11,662
that I would allow you to make my decisions at this time.
1062
00:47:11,662 --> 00:47:14,248
I will be making my own decisions."
1063
00:47:14,248 --> 00:47:15,624
My mom's a fighter.
1064
00:47:15,624 --> 00:47:17,251
That's all she's ever been.
1065
00:47:17,251 --> 00:47:19,170
And she's not going to go out without a fight,
1066
00:47:19,170 --> 00:47:20,921
and that's all I could ever ask for her.
1067
00:47:20,921 --> 00:47:22,631
She said, "I'm going to fight it."
1068
00:47:22,631 --> 00:47:24,592
She said, "I'm going to do everything
1069
00:47:24,592 --> 00:47:26,135
and I'm going to fight this."
1070
00:47:26,594 --> 00:47:29,388
And I'm like, "Well, if anyone can, Diana, you can do it."
1071
00:47:29,388 --> 00:47:33,684
I decided to go immediately to get a second opinion
1072
00:47:33,684 --> 00:47:38,647
at a major cancer hospital in Houston, Texas.
1073
00:47:38,647 --> 00:47:42,735
[gentle music]
1074
00:47:54,205 --> 00:47:57,249
[Diana] I met with the doctor that I was assigned to
1075
00:47:57,249 --> 00:48:02,254
and I luckily had the worst doctor at the facility.
1076
00:48:02,254 --> 00:48:04,715
And I say that and I'm not even kidding when I say
1077
00:48:04,715 --> 00:48:07,968
I luckily had the worst doctor at the facility.
1078
00:48:07,968 --> 00:48:10,930
If I had had a good doctor, I might have stayed.
1079
00:48:10,930 --> 00:48:12,765
Just didn't have any bedside manners,
1080
00:48:12,765 --> 00:48:15,059
wouldn't talk to you, wouldn't look you in the eye,
1081
00:48:15,059 --> 00:48:19,188
hated that, that part of the, of the, of the medical practice.
1082
00:48:19,188 --> 00:48:21,232
And she would be there one week,
1083
00:48:21,232 --> 00:48:22,566
then be gone for two.
1084
00:48:22,566 --> 00:48:24,568
Every time she walked in,
1085
00:48:24,568 --> 00:48:26,779
she would say, "You'll get better
1086
00:48:26,779 --> 00:48:31,992
if you decide to respond to the chemotherapy."
1087
00:48:31,992 --> 00:48:35,204
In my whole career, whole career,
1088
00:48:35,663 --> 00:48:39,250
I had never known someone with stage four ovarian cancer
1089
00:48:39,250 --> 00:48:41,752
to survive after five years.
1090
00:48:42,586 --> 00:48:45,214
It's not like a hospital we know of,
1091
00:48:45,214 --> 00:48:47,925
it's like a city, it's a complex,
1092
00:48:47,925 --> 00:48:50,594
and you lose your identity,
1093
00:48:50,594 --> 00:48:52,096
you become a number,
1094
00:48:52,096 --> 00:48:54,098
and so they call you by your number.
1095
00:48:54,098 --> 00:48:58,269
And my number was 0699714.
1096
00:48:58,269 --> 00:49:03,232
They would come to the door and they would scream 0699714.
1097
00:49:03,232 --> 00:49:07,611
And you were supposed to recognize your number
1098
00:49:08,195 --> 00:49:10,656
and get up like you were a prisoner
1099
00:49:10,656 --> 00:49:15,161
and shuffle forward to do whatever they wanted you to do,
1100
00:49:15,161 --> 00:49:18,664
whe-- whether it be draw blood
1101
00:49:18,664 --> 00:49:20,624
or receive chemotherapy
1102
00:49:20,624 --> 00:49:21,917
or see the doctor.
1103
00:49:21,917 --> 00:49:23,627
They told her they think
1104
00:49:23,627 --> 00:49:26,172
that the chemo did well and--
1105
00:49:26,172 --> 00:49:29,842
but the, um, outcome didn't change,
1106
00:49:29,842 --> 00:49:32,136
her chances for life did not change.
1107
00:49:32,136 --> 00:49:34,305
She told me I had eight months to live
1108
00:49:34,847 --> 00:49:37,516
and I probably, probably wouldn't make it that long.
1109
00:49:37,516 --> 00:49:41,478
And I said, "I'm not dying, I have too much to do."
1110
00:49:44,899 --> 00:49:48,777
She's a marvelous researcher, just phenomenal.
1111
00:49:48,777 --> 00:49:50,696
And she and David, her husband,
1112
00:49:50,696 --> 00:49:53,657
had been researching for several, uh, weeks,
1113
00:49:53,657 --> 00:49:55,534
the whole time they were down there pretty much.
1114
00:49:55,534 --> 00:49:58,204
[Diana] And when we arrived in Houston,
1115
00:49:58,704 --> 00:50:03,500
we, uh, went immediately to Barnes and Noble and bought 20 books.
1116
00:50:03,500 --> 00:50:07,004
And I read those and... I bought,
1117
00:50:07,004 --> 00:50:09,465
then went back and bought 20 more.
1118
00:50:09,965 --> 00:50:12,509
And every time I'd find something pertinent,
1119
00:50:12,509 --> 00:50:14,345
I'd yellow sticky it
1120
00:50:14,345 --> 00:50:15,971
and I'd put it on a wall.
1121
00:50:15,971 --> 00:50:19,141
And the way I've always solved all my problems
1122
00:50:19,141 --> 00:50:21,518
is I put my yellow stickies up on the wall
1123
00:50:21,518 --> 00:50:23,229
and I start moving them around.
1124
00:50:23,229 --> 00:50:26,523
And I put them, you know, where they made sense to me.
1125
00:50:26,523 --> 00:50:28,901
[Jan] And she said, "Well, if you can find any of those things
1126
00:50:28,901 --> 00:50:32,947
in America, you know, to where I could receive treatment,
1127
00:50:33,364 --> 00:50:38,035
I do see value... in these things."
1128
00:50:38,035 --> 00:50:42,164
And some of those thing were much more off the...
1129
00:50:43,374 --> 00:50:46,460
grid as far as normal treatments were concerned.
1130
00:50:46,460 --> 00:50:50,464
But she went over four or five
1131
00:50:50,464 --> 00:50:52,967
that she thought had value.
1132
00:50:53,968 --> 00:50:55,135
She couldn't find them
1133
00:50:55,135 --> 00:50:56,762
and she was too sick to look.
1134
00:50:56,762 --> 00:51:01,141
And so I just started studying day and night
1135
00:51:01,141 --> 00:51:07,648
and, and, um, called every teaching hospital in the US
1136
00:51:07,648 --> 00:51:09,191
that I thought had a cancer program
1137
00:51:09,191 --> 00:51:10,526
and talked to them.
1138
00:51:10,526 --> 00:51:12,653
Most didn't, or at least said
1139
00:51:12,653 --> 00:51:14,655
they didn't even know what I was talking about.
1140
00:51:14,655 --> 00:51:18,909
Some knew but said, you know, "There's no studies going on."
1141
00:51:18,909 --> 00:51:21,328
I cleaned the entire apartment up
1142
00:51:21,328 --> 00:51:23,205
because David and I were leaving
1143
00:51:23,205 --> 00:51:24,999
and we were coming back
1144
00:51:24,999 --> 00:51:28,460
and we were going to start a circuit tour if we had to,
1145
00:51:28,460 --> 00:51:30,504
but we were going to do something else
1146
00:51:30,504 --> 00:51:32,548
other than stay where we were.
1147
00:51:33,465 --> 00:51:36,176
So, I called the American Cancer Society,
1148
00:51:36,176 --> 00:51:37,678
last ditch effort.
1149
00:51:38,262 --> 00:51:39,930
The lady there said, "Well, you know,
1150
00:51:39,930 --> 00:51:42,516
we deal with Treatments in America," of course,
1151
00:51:42,516 --> 00:51:45,352
and, and, um, she said, "I do--
1152
00:51:45,352 --> 00:51:47,146
I can't think of the man's name,
1153
00:51:47,146 --> 00:51:51,442
but I do know there is someone in success in Austria."
1154
00:51:51,442 --> 00:51:54,361
About two days later,
1155
00:51:54,361 --> 00:51:55,904
called me back and said,
1156
00:51:55,904 --> 00:51:57,281
"This is the guy's name."
1157
00:51:57,281 --> 00:51:59,742
I had never read my emails,
1158
00:51:59,742 --> 00:52:02,619
um, since I left and as a CEO,
1159
00:52:02,619 --> 00:52:04,580
I got 1,000 per day.
1160
00:52:04,580 --> 00:52:06,623
I did print them off
1161
00:52:06,623 --> 00:52:08,500
and I would stack them up.
1162
00:52:08,500 --> 00:52:11,378
And my stack was quite high.
1163
00:52:11,378 --> 00:52:15,883
I had already called a Ralph Moss, Dr. Ralph Moss,
1164
00:52:15,883 --> 00:52:17,843
who has gone all over the world
1165
00:52:17,843 --> 00:52:21,305
to watch doctors who are doing cancer treatments
1166
00:52:21,305 --> 00:52:23,223
different from traditional.
1167
00:52:23,223 --> 00:52:25,809
He returned my call.
1168
00:52:25,809 --> 00:52:30,356
[Ralph Moss] My role is to provide them with my understanding
1169
00:52:30,356 --> 00:52:31,940
of the different options
1170
00:52:31,940 --> 00:52:34,318
and give them a realistic assessment
1171
00:52:34,318 --> 00:52:39,239
of the effects and the side effects of different treatments.
1172
00:52:39,239 --> 00:52:41,408
I told him what I was doing and it looked like
1173
00:52:41,408 --> 00:52:43,786
there was some European possibilities
1174
00:52:43,786 --> 00:52:45,579
as far as treatment went.
1175
00:52:45,579 --> 00:52:47,831
Um, and I already had faith in him
1176
00:52:47,831 --> 00:52:49,625
because of his credentials were incredible
1177
00:52:49,625 --> 00:52:52,336
and what he had done. Not only did he go see them,
1178
00:52:52,336 --> 00:52:54,171
he watched the surgeries,
1179
00:52:54,171 --> 00:52:56,799
he kept track of how successful they were
1180
00:52:57,508 --> 00:52:59,051
and he knew his stuff.
1181
00:52:59,051 --> 00:53:01,303
[Ralph Moss] In the stage four setting,
1182
00:53:01,303 --> 00:53:06,183
chemotherapy by itself gives usually limited value.
1183
00:53:06,183 --> 00:53:11,980
So, it's probably-- so, measured in a few months,
1184
00:53:11,980 --> 00:53:14,108
possibly in some cases in a few weeks.
1185
00:53:14,108 --> 00:53:16,151
Now there are exceptions here too,
1186
00:53:16,151 --> 00:53:18,987
but in like-- in the ovarian cancer case,
1187
00:53:19,446 --> 00:53:22,449
it's debatable how much benefit the person
1188
00:53:22,449 --> 00:53:24,118
actually gets out of the chemo.
1189
00:53:24,118 --> 00:53:27,496
He said, "Well, which one are you going to?"
1190
00:53:27,496 --> 00:53:29,790
And I think-- and I said, "I think I'm going to try
1191
00:53:29,790 --> 00:53:31,542
to talk to her about Austria."
1192
00:53:31,542 --> 00:53:34,962
And he said, "Are you looking at Dr. Ralph Kleef?"
1193
00:53:34,962 --> 00:53:37,756
I said, "I am." And he said, "You're going to do okay."
1194
00:53:37,756 --> 00:53:40,050
I came back to the apartment
1195
00:53:40,050 --> 00:53:42,845
and everything was cleaned up
1196
00:53:43,887 --> 00:53:45,222
but when I walked in the door,
1197
00:53:45,222 --> 00:53:46,890
there was a letter
1198
00:53:47,266 --> 00:53:50,394
that was laying on this-- the top of the coffee table.
1199
00:53:50,394 --> 00:53:54,606
And how it wound up from the middle of that stack
1200
00:53:54,606 --> 00:53:56,358
onto that coffee table
1201
00:53:56,984 --> 00:53:58,986
was just an act of God.
1202
00:53:59,528 --> 00:54:02,948
I called his office and his secretary
1203
00:54:02,948 --> 00:54:04,658
or receptionist answered the phone,
1204
00:54:04,658 --> 00:54:07,870
spoke English and, um, I got out
1205
00:54:07,870 --> 00:54:10,456
that I had a friend with cancer
1206
00:54:10,456 --> 00:54:13,459
and that I just loved very much,
1207
00:54:13,459 --> 00:54:16,128
and that she was loved by many people
1208
00:54:16,128 --> 00:54:17,504
and was important.
1209
00:54:17,504 --> 00:54:19,089
She was very rushed and she said,
1210
00:54:19,089 --> 00:54:20,549
"I'm going to put you on hold."
1211
00:54:20,966 --> 00:54:23,260
That's what the other 150 hospitals did.
1212
00:54:23,260 --> 00:54:25,512
The next thing I heard was,
1213
00:54:25,512 --> 00:54:27,848
"Hello, Jan, this is Dr. Ralph Kleef,
1214
00:54:27,848 --> 00:54:29,475
tell me about your friend."
1215
00:54:29,475 --> 00:54:32,311
And, uh, when I went over and grabbed the letter,
1216
00:54:32,311 --> 00:54:34,521
it was one that Jan had written me
1217
00:54:34,521 --> 00:54:36,106
almost three weeks earlier
1218
00:54:36,106 --> 00:54:38,775
about the doctor in Vienna, Austria,
1219
00:54:38,775 --> 00:54:41,737
that was saving women with ovarian cancer.
1220
00:54:41,737 --> 00:54:44,573
Just an amazing conversation,
1221
00:54:44,573 --> 00:54:46,742
it lasted an hour and a half. I made,
1222
00:54:46,742 --> 00:54:48,994
I made her an appointment for two weeks down the road.
1223
00:54:49,953 --> 00:54:51,663
But I hadn't told her. [chuckles]
1224
00:54:51,663 --> 00:54:53,415
I got up the next day,
1225
00:54:53,415 --> 00:54:55,751
and David and I had never been to the zoo.
1226
00:54:55,751 --> 00:54:57,586
So we decided, "Well, we better go
1227
00:54:57,586 --> 00:54:58,754
because we're leaving,"
1228
00:54:58,754 --> 00:55:00,839
and went off and left my phone.
1229
00:55:01,590 --> 00:55:03,509
I want you to know that Dr. Kleef
1230
00:55:03,509 --> 00:55:07,304
had tried all day long to call me.
1231
00:55:07,846 --> 00:55:10,807
And he said, "Take your final chemotherapy,
1232
00:55:10,807 --> 00:55:14,770
wait five days, and come over here."
1233
00:55:14,770 --> 00:55:16,271
I said, "What?"
1234
00:55:16,271 --> 00:55:18,607
And he said, "What are you waiting on
1235
00:55:18,607 --> 00:55:20,484
to start your healing journey?"
1236
00:55:21,026 --> 00:55:26,114
And I said, "My appointment on September the 29th."
1237
00:55:26,114 --> 00:55:29,243
He goes, "I will see you whatever day you show up."
1238
00:55:29,243 --> 00:55:32,079
He said, "What are you waiting for?" He said, "Come now."
1239
00:55:32,079 --> 00:55:34,540
[somber music]
1240
00:55:34,540 --> 00:55:36,500
Pretty quickly within a couple of weeks,
1241
00:55:36,500 --> 00:55:38,210
Diana was gone fighting for her life.
1242
00:55:38,210 --> 00:55:40,420
People were saying two percent chance to make it.
1243
00:55:40,420 --> 00:55:42,631
I know there was 14 months at one point,
1244
00:55:42,631 --> 00:55:44,591
eight months at another point. So,
1245
00:55:44,591 --> 00:55:46,677
really there wasn't too much conversation
1246
00:55:46,677 --> 00:55:49,638
other than, "Hey, I've, I've got to go
1247
00:55:49,638 --> 00:55:52,558
and you're, you're the person to take and lead this company."
1248
00:55:52,558 --> 00:55:54,643
He had been working with my mom.
1249
00:55:54,643 --> 00:55:56,436
He had moved into her office
1250
00:55:56,436 --> 00:55:58,647
to work more closely with her to--
1251
00:55:58,647 --> 00:56:01,024
but there was no plans per say
1252
00:56:01,024 --> 00:56:02,526
of you're going to run the company.
1253
00:56:02,526 --> 00:56:05,529
It literally was kind of a, um,
1254
00:56:05,529 --> 00:56:08,031
decision that was made instantly.
1255
00:56:08,031 --> 00:56:09,449
She had to fight to survive
1256
00:56:09,449 --> 00:56:10,951
and to make it on her own,
1257
00:56:10,951 --> 00:56:12,703
to get herself through school,
1258
00:56:12,703 --> 00:56:15,080
nursing school and then to start a business as a female.
1259
00:56:15,080 --> 00:56:16,790
She's a fighter and she's an entrepreneur.
1260
00:56:16,790 --> 00:56:19,668
She wasn't going to give up and she'll try anything,
1261
00:56:19,668 --> 00:56:21,003
she'll try anything new.
1262
00:56:21,003 --> 00:56:25,173
[dramatic music]
1263
00:56:37,352 --> 00:56:39,187
I'll look at you, okay?
1264
00:56:39,187 --> 00:56:41,648
My name is Ralph Kleef. I'm a medical doctor.
1265
00:56:41,648 --> 00:56:44,276
I'm in clinical practice since nearly 30 years.
1266
00:56:44,901 --> 00:56:50,532
Um, my career as a doctor practicing clinical oncology
1267
00:56:50,532 --> 00:56:54,077
started in the first and only clinic in Germany
1268
00:56:54,077 --> 00:56:55,621
which used hypothermia,
1269
00:56:55,621 --> 00:56:58,624
which is a way to heat up cancer patients.
1270
00:56:58,624 --> 00:57:02,085
And it immediately attracted my attention.
1271
00:57:02,085 --> 00:57:05,047
I instantly felt deep,
1272
00:57:05,047 --> 00:57:06,923
this is something I wanted to do.
1273
00:57:06,923 --> 00:57:09,343
I was so brain washed
1274
00:57:09,343 --> 00:57:11,386
from the American way of doing things
1275
00:57:11,803 --> 00:57:15,223
where I was explaining, "Well, my tumor has these markers
1276
00:57:15,223 --> 00:57:17,934
and these, these genetic components,
1277
00:57:17,934 --> 00:57:19,645
blah, blah, blah, blah, blah, blah, blah,"
1278
00:57:19,645 --> 00:57:21,897
and he said-- he took my hand and he goes,
1279
00:57:21,897 --> 00:57:25,942
"Mrs. Wright, I don't care what its name is,
1280
00:57:25,942 --> 00:57:27,861
I'm going to kill it."
1281
00:57:29,404 --> 00:57:32,074
I mean, that's all I wanted to hear.
1282
00:57:32,074 --> 00:57:35,327
And then he grabbed my hand again and he goes,
1283
00:57:35,327 --> 00:57:38,163
"Mrs. Wright, I am begging you,
1284
00:57:38,163 --> 00:57:40,040
begging you to get well."
1285
00:57:40,999 --> 00:57:44,294
I, I felt her power, first of all.
1286
00:57:44,294 --> 00:57:49,508
I felt her dedication to take up the challenge,
1287
00:57:49,508 --> 00:57:51,885
which is extremely important,
1288
00:57:51,885 --> 00:57:56,640
um, which is like, uh, you know, cancer can be,
1289
00:57:56,640 --> 00:57:59,768
it can be, must not be, a wake-up call.
1290
00:57:59,768 --> 00:58:03,146
It can destroy you and you, and you don't, don't make it.
1291
00:58:03,146 --> 00:58:05,315
[Diana] The next day when I showed up
1292
00:58:05,315 --> 00:58:07,984
we began the, the IV vitamin C,
1293
00:58:07,984 --> 00:58:09,945
the alpha-lipoic acid,
1294
00:58:09,945 --> 00:58:11,780
he balanced my supplements,
1295
00:58:12,406 --> 00:58:16,660
he started me on all kinds of other things
1296
00:58:16,660 --> 00:58:19,287
to build me up for surgery.
1297
00:58:19,287 --> 00:58:24,167
She was, um, threatened by... [chuckles] very far advanced
1298
00:58:24,167 --> 00:58:25,544
stage four ovarian cancer,
1299
00:58:26,253 --> 00:58:29,131
and, uh, she needed immediately treatment.
1300
00:58:29,131 --> 00:58:30,841
She would've died very fast.
1301
00:58:31,383 --> 00:58:36,596
And, um, we knew that we have to take everything
1302
00:58:36,596 --> 00:58:38,598
from both worlds,
1303
00:58:38,598 --> 00:58:42,227
the so-called classical school medicine
1304
00:58:42,227 --> 00:58:46,231
as well as from the natural dimension.
1305
00:58:46,231 --> 00:58:48,650
And we designed an individual protocol
1306
00:58:48,650 --> 00:58:50,861
which is different for every patient.
1307
00:58:50,861 --> 00:58:53,530
The immunological backbone of the therapy
1308
00:58:53,530 --> 00:58:57,784
is quite similar using immunotherapy,
1309
00:58:57,784 --> 00:59:01,329
but many of the patients get tested
1310
00:59:01,329 --> 00:59:04,374
for targeted chemotherapy
1311
00:59:04,374 --> 00:59:08,628
including substances like high dose vitamin C
1312
00:59:08,628 --> 00:59:12,007
or curcumin or artesunate or dichloroacetate.
1313
00:59:12,007 --> 00:59:15,635
There's a couple of biological metabolic approaches
1314
00:59:15,635 --> 00:59:17,262
which we also incorporate.
1315
00:59:17,262 --> 00:59:21,099
That very first night that I was diagnosed
1316
00:59:21,099 --> 00:59:23,643
I only knew allopathic care.
1317
00:59:23,643 --> 00:59:25,645
I did not know anything hardly
1318
00:59:25,645 --> 00:59:28,440
about any other type of care.
1319
00:59:28,440 --> 00:59:30,609
And I said to myself,
1320
00:59:31,276 --> 00:59:37,616
I can stay with the chemical medicine of man and die
1321
00:59:38,408 --> 00:59:41,953
or I can do whatever is out there.
1322
00:59:41,953 --> 00:59:43,079
I just don't care,
1323
00:59:43,079 --> 00:59:44,623
I want to be well.
1324
00:59:44,623 --> 00:59:46,458
My mentor, Sloan Kettering,
1325
00:59:46,458 --> 00:59:51,797
he was, uh, a fantastic very famous immunologist.
1326
00:59:51,797 --> 00:59:54,132
Uh, his name was Dr. Lloyd Old.
1327
00:59:54,132 --> 00:59:57,177
And he once told me, "Ralph, there is no...
1328
00:59:57,177 --> 00:59:59,596
school medicine and alternative medicine.
1329
00:59:59,596 --> 01:00:02,390
There's good medicine or bad medicine."
1330
01:00:11,650 --> 01:00:14,152
Our approach is unique in a way
1331
01:00:14,152 --> 01:00:16,655
that we combine therapies
1332
01:00:16,655 --> 01:00:19,825
which to my knowledge nobody is combining
1333
01:00:20,700 --> 01:00:23,912
because we found a therapy
1334
01:00:23,912 --> 01:00:25,539
for international patent application
1335
01:00:25,539 --> 01:00:27,374
and the lawyers told us, "Yes,
1336
01:00:27,374 --> 01:00:29,417
you're the first on the planet doing it."
1337
01:00:29,417 --> 01:00:32,087
In the United States, the--
1338
01:00:32,087 --> 01:00:36,591
there are certain constructs that have happened over time
1339
01:00:37,092 --> 01:00:41,263
where a medicine gets approved for lymphoma,
1340
01:00:42,305 --> 01:00:45,934
but you know that it has activity in ovarian cancer
1341
01:00:45,934 --> 01:00:47,894
and you want to use it in ovarian cancer,
1342
01:00:49,020 --> 01:00:50,981
but the approval process
1343
01:00:51,565 --> 01:00:54,901
has not yet gone through the trials to meet that
1344
01:00:54,901 --> 01:00:58,071
or the drug company has decided
1345
01:00:58,071 --> 01:01:02,742
that they don't want to open themselves up
1346
01:01:02,742 --> 01:01:06,872
to the risk of going back to the FDA
1347
01:01:06,872 --> 01:01:09,332
and having their medicine looked at again.
1348
01:01:10,083 --> 01:01:11,960
There's less constraint of that in Europe.
1349
01:01:11,960 --> 01:01:14,504
They can just say, "We think that this medicine works
1350
01:01:14,504 --> 01:01:17,007
and we're going to put this combination together."
1351
01:01:17,007 --> 01:01:19,551
So, specifically what we combine is
1352
01:01:20,176 --> 01:01:22,637
immunotherapy with checkpoint inhibitors
1353
01:01:23,346 --> 01:01:25,265
with localized hypothermia,
1354
01:01:25,807 --> 01:01:27,893
with whole body hypothermia,
1355
01:01:27,893 --> 01:01:32,564
with a very specific gut microbiome immunomodulation,
1356
01:01:33,106 --> 01:01:36,860
with... long duration whole body hypothermia
1357
01:01:36,860 --> 01:01:39,529
where we do an artificial fever
1358
01:01:39,529 --> 01:01:42,741
and with fever inducing auto treatment.
1359
01:01:43,325 --> 01:01:46,828
And that altogether is quite a complex process.
1360
01:01:46,828 --> 01:01:49,623
It's not easy to be done, but it can be done
1361
01:01:49,623 --> 01:01:51,499
and it's a lot of work for every patient,
1362
01:01:51,499 --> 01:01:53,001
it's really a lot of work,
1363
01:01:53,585 --> 01:01:56,171
but in the end, we can show it works
1364
01:01:56,171 --> 01:01:57,714
and that's, that what counts.
1365
01:01:57,714 --> 01:02:01,551
[perky music]
1366
01:02:02,427 --> 01:02:05,639
[Ralph Moss] Right now, we are seeing the fulfillment
1367
01:02:06,056 --> 01:02:08,183
of the promise
1368
01:02:08,183 --> 01:02:13,396
that William B. Coley began in 1893
1369
01:02:13,396 --> 01:02:15,440
with a very good treatment of his own.
1370
01:02:15,440 --> 01:02:17,275
[Ralph] So William Walter Coley is a father
1371
01:02:17,275 --> 01:02:20,195
of cancer immunotherapy in New York City.
1372
01:02:20,195 --> 01:02:24,366
His wisdom, his clinic, his print and his knowledge
1373
01:02:24,366 --> 01:02:26,159
is still not really accepted
1374
01:02:26,159 --> 01:02:29,913
and what, what happened with Coley was the following.
1375
01:02:29,913 --> 01:02:32,248
He was a young surgeon
1376
01:02:32,248 --> 01:02:34,084
at Sloan Kettering cancer Center,
1377
01:02:34,084 --> 01:02:39,005
and he operated sarcoma of the girlfriend of Rockefeller,
1378
01:02:39,005 --> 01:02:42,550
it was a young, young girl, I think she was 16
1379
01:02:42,550 --> 01:02:44,219
and he cut off her arm
1380
01:02:45,303 --> 01:02:48,974
and six months later, the girl was dead with lung metastases
1381
01:02:48,974 --> 01:02:50,976
and he was extremely frustrated
1382
01:02:50,976 --> 01:02:52,686
that that will be my life, you know,
1383
01:02:52,686 --> 01:02:54,813
chopping off limbs and then see them die.
1384
01:02:55,522 --> 01:02:57,607
So he went to the medical records
1385
01:02:57,607 --> 01:03:01,152
and found in the archives of Sloan Kettering cancer Center
1386
01:03:01,611 --> 01:03:03,405
the story of a man
1387
01:03:03,405 --> 01:03:06,282
who had had a huge head and neck cancer,
1388
01:03:06,282 --> 01:03:08,368
the size of a grapefruit on his neck,
1389
01:03:08,368 --> 01:03:12,663
and that patient one day had severe infection
1390
01:03:12,663 --> 01:03:15,208
with erysipelas streptococcus
1391
01:03:15,208 --> 01:03:18,044
and developed violent fever,
1392
01:03:18,044 --> 01:03:19,713
and the cancer just shrank and melted away
1393
01:03:19,713 --> 01:03:21,381
and the patient got cured,
1394
01:03:21,881 --> 01:03:23,550
and he tracked that patient down
1395
01:03:23,550 --> 01:03:25,593
and he found him,
1396
01:03:26,386 --> 01:03:28,596
and he was alive. And then Coley said,
1397
01:03:28,596 --> 01:03:30,974
"Okay, this I must research."
1398
01:03:30,974 --> 01:03:33,560
And for the rest of his life, he injected,
1399
01:03:33,560 --> 01:03:35,562
inactivated bacterial enzymes,
1400
01:03:35,562 --> 01:03:38,064
both a gram positive and a gram negative bacteria,
1401
01:03:38,064 --> 01:03:40,108
into patients, inducing fever.
1402
01:03:40,108 --> 01:03:42,902
[Ralph Moss] I came into this field in 1974
1403
01:03:43,611 --> 01:03:47,699
when immune therapy was basically illegal.
1404
01:03:47,699 --> 01:03:50,285
You had a kind of a blacklisting
1405
01:03:50,285 --> 01:03:53,621
of nonconventional cancer treatments
1406
01:03:53,621 --> 01:03:57,375
that included all the cutting edge
1407
01:03:57,375 --> 01:04:00,003
immunotherapy treatments.
1408
01:04:00,003 --> 01:04:03,006
The American Cancer Society to its eternal disgrace
1409
01:04:03,006 --> 01:04:06,634
maintains a list of unwanted,
1410
01:04:06,634 --> 01:04:09,262
so-called unproven treatments
1411
01:04:09,262 --> 01:04:10,764
while they promoted chemo
1412
01:04:10,764 --> 01:04:12,557
and surgery and radiation therapies.
1413
01:04:14,059 --> 01:04:19,064
One of my most important commandments
1414
01:04:19,064 --> 01:04:23,151
in my personal life as a doctor is in God we trust
1415
01:04:23,151 --> 01:04:24,736
or [speaking in Austrian-German]
1416
01:04:25,528 --> 01:04:30,200
So, if you don't go the classical pathway
1417
01:04:30,200 --> 01:04:33,328
and you go new pathways you have to be able
1418
01:04:33,328 --> 01:04:36,623
to critically evaluate your own work
1419
01:04:36,623 --> 01:04:38,666
and you have to be able to show what you do.
1420
01:04:38,666 --> 01:04:44,631
And you have to be able to show your failures
1421
01:04:44,631 --> 01:04:45,924
and your successes.
1422
01:04:46,466 --> 01:04:48,718
Now in the end, this is a focus called, um...
1423
01:04:49,803 --> 01:04:53,139
clinical studies, prospective randomized clinical studies.
1424
01:04:53,139 --> 01:04:54,808
In the moment, we are not doing those
1425
01:04:54,808 --> 01:04:56,893
because we don't have the sponsor for that
1426
01:04:56,893 --> 01:05:00,063
because these clinical studies are very, very expensive
1427
01:05:00,063 --> 01:05:01,564
and you need good sponsors
1428
01:05:01,564 --> 01:05:04,192
and millions of dollars for that.
1429
01:05:05,110 --> 01:05:07,237
But at least we are documenting
1430
01:05:07,237 --> 01:05:10,448
all our many, many single cases.
1431
01:05:10,448 --> 01:05:11,616
My name is Michael.
1432
01:05:11,616 --> 01:05:13,952
I'm a music producer/DJ.
1433
01:05:14,536 --> 01:05:19,833
I met Dr. Kleef like eight month ago for the first time.
1434
01:05:20,458 --> 01:05:22,043
I have a story with cancer.
1435
01:05:22,043 --> 01:05:25,505
I had cancer in my throat for four times now,
1436
01:05:26,214 --> 01:05:28,133
and last time it was pretty bad.
1437
01:05:28,133 --> 01:05:30,051
The doctors just gave me a few weeks to live.
1438
01:05:31,010 --> 01:05:32,637
So I met Dr. Kleef and he told me
1439
01:05:32,637 --> 01:05:35,265
about his immune fever therapy.
1440
01:05:35,265 --> 01:05:38,893
He had laser surgeries again and again and again,
1441
01:05:38,893 --> 01:05:41,855
and in the end there was nothing more to be cut away
1442
01:05:41,855 --> 01:05:44,482
because otherwise they just would have,
1443
01:05:44,482 --> 01:05:46,901
would have destroyed his vocal chords
1444
01:05:46,901 --> 01:05:50,446
and they said, "Look, you have to have laryngectomy,"
1445
01:05:50,446 --> 01:05:53,241
which is a scientific word for taking it all out,
1446
01:05:53,241 --> 01:05:57,579
"or you have to have a severe-- I mean, really aggressive radiation,
1447
01:05:58,163 --> 01:06:02,083
which also will literally leave you debilitated."
1448
01:06:02,083 --> 01:06:05,420
And they told me if I'm not going to do any of that,
1449
01:06:05,420 --> 01:06:08,339
um, then I have like eight to 12 weeks to live.
1450
01:06:08,840 --> 01:06:11,759
I had a tumor here, you could see it from outside,
1451
01:06:11,759 --> 01:06:13,136
you could feel it and see it
1452
01:06:13,720 --> 01:06:17,765
and after four month of cleansing my body
1453
01:06:17,765 --> 01:06:21,269
and of preparing, I met Dr. Kleef and then we did this therapy.
1454
01:06:21,269 --> 01:06:25,648
It was like having fever, high fever for long time,
1455
01:06:26,441 --> 01:06:29,819
but beside that I had no side effect at all.
1456
01:06:29,819 --> 01:06:31,321
I was feeling great.
1457
01:06:31,321 --> 01:06:33,656
And the thing just went away
1458
01:06:33,656 --> 01:06:36,284
and after four weeks you couldn't feel anything
1459
01:06:36,284 --> 01:06:38,661
and after six weeks, we did an MRT
1460
01:06:38,661 --> 01:06:40,705
and there was nothing to see anymore.
1461
01:06:41,372 --> 01:06:43,917
And what was really amazing was, um,
1462
01:06:43,917 --> 01:06:46,377
he went back to the university clinic and said,
1463
01:06:46,377 --> 01:06:50,673
"Hey, guys, look we have the result of the laryngoscopy,"
1464
01:06:50,673 --> 01:06:53,635
where the, you know, throat doctor looks inside,
1465
01:06:53,635 --> 01:06:56,638
"We have the results of the MRI
1466
01:06:57,096 --> 01:06:59,807
clearly proven the complete remission."
1467
01:07:00,308 --> 01:07:03,144
And they brushed it off and said, "You were just lucky.
1468
01:07:03,645 --> 01:07:06,689
You're one of the few who get spontaneous remission."
1469
01:07:06,689 --> 01:07:10,026
You know, they didn't want to hear that this patient
1470
01:07:10,026 --> 01:07:11,778
had had immunotherapy,
1471
01:07:11,778 --> 01:07:13,112
had had hypothermia.
1472
01:07:13,696 --> 01:07:15,907
And I think that's kind of sad,
1473
01:07:16,407 --> 01:07:20,662
and that's why I'm hoping that one day
1474
01:07:20,662 --> 01:07:22,163
people will listen to us.
1475
01:07:24,457 --> 01:07:27,460
[somber music]
1476
01:07:29,045 --> 01:07:30,421
[Diana] How in the world
1477
01:07:30,421 --> 01:07:32,298
can I face the end of my life
1478
01:07:32,298 --> 01:07:34,842
when I had so much to live for?
1479
01:07:34,842 --> 01:07:37,136
All my girls were pregnant,
1480
01:07:37,136 --> 01:07:40,181
everything at the office going, going well,
1481
01:07:40,181 --> 01:07:42,058
I love my employees,
1482
01:07:42,433 --> 01:07:44,269
um, I love my nurses,
1483
01:07:44,269 --> 01:07:45,645
I love my husband.
1484
01:07:45,645 --> 01:07:47,480
I couldn't imagine that my life
1485
01:07:47,480 --> 01:07:49,649
would be ending so quickly.
1486
01:07:51,192 --> 01:07:53,027
[David] You stay awake at night
1487
01:07:53,027 --> 01:07:54,821
trying to figure out if something happened to her
1488
01:07:54,821 --> 01:07:57,448
what would you do, what your life would be like
1489
01:07:57,448 --> 01:08:00,201
and, you know, how could you, you know, it'd be...
1490
01:08:00,910 --> 01:08:03,746
it'd be the end of the world for you.
1491
01:08:05,832 --> 01:08:08,835
[Diana] I went for surgery on October the 1st.
1492
01:08:08,835 --> 01:08:11,963
They did an MRI and an ultrasound
1493
01:08:11,963 --> 01:08:14,966
the day before surgery and could not find any tumor.
1494
01:08:15,466 --> 01:08:17,343
So they thought their equipment was broken.
1495
01:08:18,678 --> 01:08:20,388
He came out and said, "I opened her up,
1496
01:08:20,388 --> 01:08:22,765
I looked, I looked, and looked, looked, looked."
1497
01:08:22,765 --> 01:08:24,809
He couldn't find any signs of tumors.
1498
01:08:27,854 --> 01:08:29,272
The reality is I went
1499
01:08:29,272 --> 01:08:32,734
from stage four, end stage ovarian cancer
1500
01:08:32,734 --> 01:08:36,529
to having nothing in a three month period of time.
1501
01:08:39,365 --> 01:08:41,283
You know, that was to me, that was a miracle.
1502
01:08:43,786 --> 01:08:47,372
[Diana] I stayed with Dr. Kleef from September the 17th
1503
01:08:47,372 --> 01:08:49,375
until December the 8th.
1504
01:08:49,375 --> 01:08:52,252
I was declared free of treatment
1505
01:08:52,252 --> 01:08:54,047
and to go home for Christmas.
1506
01:08:55,631 --> 01:08:57,675
[David] The time that we spent together in Vienna
1507
01:08:57,675 --> 01:09:00,511
were good times really
1508
01:09:00,511 --> 01:09:02,638
because we were one on one. You don't ever get that,
1509
01:09:02,638 --> 01:09:04,932
you know, when you've got this many people
1510
01:09:04,932 --> 01:09:06,309
we've got in our lives.
1511
01:09:06,309 --> 01:09:09,187
And, uh-- so that was special.
1512
01:09:09,187 --> 01:09:11,314
Our best time is when we're together.
1513
01:09:13,274 --> 01:09:15,777
[Ralph] I think the beauty of the treatment is
1514
01:09:15,777 --> 01:09:20,656
if it works, it also builds up a memory in the body, you know.
1515
01:09:21,198 --> 01:09:23,826
It's not that you just cut the cancer out, it's... [stutters]
1516
01:09:23,826 --> 01:09:26,537
...the body itself learns to detect that cancer and...
1517
01:09:27,413 --> 01:09:29,207
and then like in Diana's case,
1518
01:09:30,625 --> 01:09:32,919
lead to long lasting remission.
1519
01:09:54,273 --> 01:09:59,362
I can't believe it. No, oh, my God.
1520
01:10:00,696 --> 01:10:03,282
You look great. You look great.
1521
01:10:03,282 --> 01:10:05,785
[mutters]
1522
01:10:05,785 --> 01:10:07,704
-You look fantastic. -Thank you.
1523
01:10:07,704 --> 01:10:10,373
Oh, give me another hug. Oh, my God.
1524
01:10:10,373 --> 01:10:12,709
You beautiful, beautiful lady.
1525
01:10:12,709 --> 01:10:14,919
-Oh, thank you so much. -Hey.
1526
01:10:14,919 --> 01:10:17,588
Look at you, Diana.
1527
01:10:18,089 --> 01:10:21,300
My God, you know, I always, I always was thinking of you,
1528
01:10:21,300 --> 01:10:24,011
Diana Wright has a company called The Right Solutions.
1529
01:10:24,011 --> 01:10:26,681
-That's right. -That's it.
1530
01:10:26,681 --> 01:10:28,433
-I love you. -Yes, I--
1531
01:10:28,433 --> 01:10:29,934
You look so good, I'm so happy.
1532
01:10:29,934 --> 01:10:31,309
And you look so good too.
1533
01:10:31,309 --> 01:10:33,104
You look healthy.
1534
01:10:33,104 --> 01:10:35,189
I asked my grandmother one day,
1535
01:10:35,189 --> 01:10:37,483
she was 93, "Grandmother, how you get so old?"
1536
01:10:37,483 --> 01:10:40,653
And she flash a smile at me and said, "Work, my boy, work."
1537
01:10:40,653 --> 01:10:42,738
-[chuckles] -That's probably true.
1538
01:10:42,738 --> 01:10:45,825
[birds chirping]
1539
01:10:45,825 --> 01:10:48,870
[gentle music]
1540
01:10:52,165 --> 01:10:58,421
[Diana] You know when I came out of surgery in October of 12,
1541
01:10:59,046 --> 01:11:02,633
uh, to-- they, they said that they saw no cancer,
1542
01:11:02,633 --> 01:11:04,635
they couldn't find any cancer.
1543
01:11:04,635 --> 01:11:09,182
Um, the individual that, uh, that operated on me,
1544
01:11:09,182 --> 01:11:12,768
he did abdominal surgery for over eight hours
1545
01:11:12,768 --> 01:11:15,062
every day six, six days a week
1546
01:11:15,855 --> 01:11:20,151
and he had spent extra extra time looking for cancer
1547
01:11:20,151 --> 01:11:22,236
because they had a report of cancer
1548
01:11:22,236 --> 01:11:24,155
and there was no cancer.
1549
01:11:24,155 --> 01:11:27,617
Now many different schools of thought
1550
01:11:28,576 --> 01:11:30,244
go along with that.
1551
01:11:30,244 --> 01:11:33,873
One, that the chemotherapy got rid of the cancer.
1552
01:11:34,332 --> 01:11:39,045
Two, that all the, all the treatments that I had
1553
01:11:39,045 --> 01:11:42,882
to build up my immune system got rid of the cancer.
1554
01:11:42,882 --> 01:11:46,636
All the self-treatments that I did before,
1555
01:11:47,136 --> 01:11:49,597
I mean, as soon as I got diagnosed with cancer,
1556
01:11:49,597 --> 01:11:52,433
the alkaline water, the diet,
1557
01:11:52,433 --> 01:11:56,604
the, uh, the supplements, the energy medicine,
1558
01:11:56,604 --> 01:11:58,356
the decrease in the stress,
1559
01:11:58,356 --> 01:12:04,195
the, uh, the increasing the positive affirmations,
1560
01:12:04,195 --> 01:12:07,615
you know, all these things to change the milieu
1561
01:12:08,324 --> 01:12:12,912
is what I did maybe that helped to get rid of cancer.
1562
01:12:13,663 --> 01:12:16,415
The, the bottom line is
1563
01:12:16,415 --> 01:12:18,084
that you need to make your body
1564
01:12:18,918 --> 01:12:22,547
a terrain that cancer doesn't want to grow in.
1565
01:12:22,547 --> 01:12:27,635
I think it is absolutely wrong of an oncologist
1566
01:12:27,635 --> 01:12:30,805
or radiation oncologist, is telling a patient,
1567
01:12:30,805 --> 01:12:33,015
"Look, this is incurable."
1568
01:12:34,642 --> 01:12:35,851
Who knows?
1569
01:12:35,851 --> 01:12:37,186
There are so many stories
1570
01:12:37,186 --> 01:12:39,564
which, which proves the opposite.
1571
01:12:41,691 --> 01:12:44,277
I was diagnosed in 2010
1572
01:12:44,277 --> 01:12:47,488
with stage four lymphoma.
1573
01:12:47,947 --> 01:12:50,783
My really-- my only chance of long term survival
1574
01:12:50,783 --> 01:12:54,537
was to do an allogeneic bone marrow transplant.
1575
01:12:54,537 --> 01:12:58,124
The chemotherapy did not work at all
1576
01:12:58,124 --> 01:13:01,043
which kind of much to everybody's surprise
1577
01:13:01,043 --> 01:13:04,505
and then I couldn't find a match donor.
1578
01:13:04,505 --> 01:13:09,635
So I was in a situation where traditional chemotherapy,
1579
01:13:09,635 --> 01:13:11,304
traditional type treatments
1580
01:13:11,304 --> 01:13:13,848
were not on the table anymore.
1581
01:13:14,390 --> 01:13:19,186
That was the setup for a phone call I got from...
1582
01:13:20,021 --> 01:13:23,316
Diana Wright, man, she-- "Who are you?"
1583
01:13:23,316 --> 01:13:26,193
"I'm Diana Wright." "Well, okay."
1584
01:13:26,193 --> 01:13:27,945
She said, "I'd like to meet with you and help you.
1585
01:13:27,945 --> 01:13:28,946
I hear you're...
1586
01:13:29,572 --> 01:13:30,781
you're struggling with, uh,
1587
01:13:31,741 --> 01:13:33,951
with your condition, with your cancer."
1588
01:13:34,619 --> 01:13:37,038
Diana helped me realize that, you know, if--
1589
01:13:37,038 --> 01:13:39,832
I kind of looked at it like the cancer cell was a dragon
1590
01:13:40,916 --> 01:13:43,044
and we need to destroy it.
1591
01:13:43,628 --> 01:13:48,341
And we were taking high doses of curcumin
1592
01:13:48,341 --> 01:13:53,638
and, uh, all these other alpha-lipoic acid, resveratrol,
1593
01:13:54,138 --> 01:13:57,600
um, EGCG, green tea extract.
1594
01:13:58,184 --> 01:14:03,189
I was shaving and I was, you know, putting on my after shave
1595
01:14:03,189 --> 01:14:05,900
and always kind of doing that going,
1596
01:14:05,900 --> 01:14:09,654
"Hold on, just a second, I'm, I'm not-- something's going on here,"
1597
01:14:09,654 --> 01:14:11,197
I didn't feel the tumors.
1598
01:14:12,031 --> 01:14:15,159
And then I started running my hands around my clavicle
1599
01:14:15,159 --> 01:14:17,286
because there was some of them sticking up there
1600
01:14:17,286 --> 01:14:18,788
and I didn't feel anything.
1601
01:14:18,788 --> 01:14:20,414
And I was going, "Erin, come here."
1602
01:14:21,248 --> 01:14:23,417
So j-- I said, "Can you feel anything?"
1603
01:14:23,417 --> 01:14:25,836
She's like, "Oh, my God, daddy, oh."
1604
01:14:27,421 --> 01:14:30,383
This was probably three weeks after I was--
1605
01:14:30,383 --> 01:14:33,260
the doctors did a s-- a PET scan on me
1606
01:14:33,260 --> 01:14:35,471
and there was zero cancer.
1607
01:14:35,471 --> 01:14:40,017
And so I'm reading this and it says,
1608
01:14:40,017 --> 01:14:42,645
"Diana, I am sitting here getting infused
1609
01:14:42,645 --> 01:14:44,480
with my vitamin C.
1610
01:14:44,480 --> 01:14:49,068
I wanted to take this time to extend my gratitude to you.
1611
01:14:49,068 --> 01:14:51,612
God has quite a way of putting people's paths
1612
01:14:51,612 --> 01:14:53,114
on a collision course.
1613
01:14:54,448 --> 01:14:57,952
Um, I was in a very difficult spot when I met you
1614
01:14:58,619 --> 01:15:01,872
and I have told the story to many people,
1615
01:15:01,872 --> 01:15:03,541
the way you coached me up
1616
01:15:03,541 --> 01:15:07,086
and destroying this disease and becoming well again,
1617
01:15:07,086 --> 01:15:08,629
it is truly amazing.
1618
01:15:09,130 --> 01:15:13,050
When we first met, it was so much information,
1619
01:15:13,050 --> 01:15:15,261
it was like drinking out of a fire hose.
1620
01:15:15,261 --> 01:15:18,931
[chuckles] Now I get it and am truly amazed by the results.
1621
01:15:19,765 --> 01:15:21,434
Thank you from the depths of my heart
1622
01:15:21,434 --> 01:15:23,769
for reaching out to me, Diana.
1623
01:15:23,769 --> 01:15:25,354
God is good. You have helped me
1624
01:15:25,354 --> 01:15:27,648
so-- and so many people.
1625
01:15:27,648 --> 01:15:30,443
I hope I can do the same thing for others.
1626
01:15:30,443 --> 01:15:34,030
I celebrate with you your health and wellness.
1627
01:15:34,030 --> 01:15:36,240
We surely can live out and thrive
1628
01:15:36,240 --> 01:15:39,076
even an awful diagnosis of stage four cancer.
1629
01:15:39,660 --> 01:15:42,037
I continue to do the things you coached me on.
1630
01:15:42,580 --> 01:15:44,373
I feel better than ever
1631
01:15:44,373 --> 01:15:47,168
and I'm looking forward to many years of grateful living.
1632
01:15:47,168 --> 01:15:49,378
You are a true servant of God.
1633
01:15:49,378 --> 01:15:52,256
Straight ahead, Jeff Courtway."
1634
01:15:52,256 --> 01:15:54,800
[gentle music]
1635
01:15:59,680 --> 01:16:03,058
[upbeat music]
1636
01:16:29,251 --> 01:16:35,800
My goal right now is to establish in everyone's mind
1637
01:16:35,800 --> 01:16:37,635
that they have other options.
1638
01:16:37,635 --> 01:16:41,639
That they have options that can possibly save their life.
1639
01:16:41,639 --> 01:16:44,642
I can't make a guarantee, like no doctor can make a guarantee
1640
01:16:44,642 --> 01:16:46,894
that he can save a cancer patient's life,
1641
01:16:47,311 --> 01:16:48,687
but we can try.
1642
01:16:48,687 --> 01:16:52,817
And in the, in the process of trying,
1643
01:16:52,817 --> 01:16:56,821
we need to figure out why the only brand of medicine
1644
01:16:56,821 --> 01:16:59,156
that it's not paid for by insurance
1645
01:16:59,156 --> 01:17:01,158
is naturopathic medicine.
1646
01:17:14,255 --> 01:17:15,965
[Taylor] It's just an amazing story
1647
01:17:15,965 --> 01:17:17,633
that she's still here and beating the odds.
1648
01:17:17,633 --> 01:17:20,511
And I'm so glad that she's done
1649
01:17:20,511 --> 01:17:22,763
and taken the path that she's taken,
1650
01:17:22,763 --> 01:17:25,224
and now she's trying to help other people,
1651
01:17:25,224 --> 01:17:27,726
uh, which is amazing to see
1652
01:17:27,726 --> 01:17:31,105
and just seeing the hope she gives other people,
1653
01:17:31,105 --> 01:17:33,941
um, because they've been where she's been.
1654
01:17:34,859 --> 01:17:37,611
Her story is phenomenal,
1655
01:17:38,404 --> 01:17:42,575
but what's so inspiring to me about it
1656
01:17:43,409 --> 01:17:47,621
is that my mother was just never a woman of words.
1657
01:17:47,621 --> 01:17:49,790
If she said something, she did it.
1658
01:17:50,833 --> 01:17:53,294
I can think of a lot of broken promises in my life,
1659
01:17:53,294 --> 01:17:55,212
but never one that came from her.
1660
01:17:55,212 --> 01:17:57,464
People are very grateful here.
1661
01:17:57,464 --> 01:18:02,052
They recognize her as a hero for us.
1662
01:18:02,052 --> 01:18:04,513
[music continues]
1663
01:18:09,768 --> 1193:02:47,296
[dramatic music]
121717
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