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01:00:03,766 --> 01:00:04,100
Okay.
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Okay, everybody act. Be normal, act
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natural, we're being filmed.
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This is what happened.
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This is the happy meal.
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This is where the happy meals are made.
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The happy meal.
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Okay.
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Look at all these happy people.
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Okay, look at the smile on her face.
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I don't want to see people standing around, put
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people to work, okay?
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I am trying to work.
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01:00:50,605 --> 01:00:52,690
Yeah, right on the left, where that car
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is coming out, where that
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white truck just came out.
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Where do you want to work?
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Cashier.
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Cashier?
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You mean with the money?
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This is McDonald's, so because you want
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to deal with hamburgers.
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No?
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If you want to know where all the money
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is, it's right here.
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And you have it, you're seeing it.
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What to say, how to act.
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The customers are in your restaurant with
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a certain expectation.
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Of the quality of food, the quality of
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service, the quality of the experience.
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Okay.
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What defines your restaurant compared to
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the other restaurant?
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And it's going to be the
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classic customer service.
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Come on in.
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Thank you.
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Okay.
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Oh, that's okay.
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That's okay.
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Thanks for coming.
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There are three more coming in.
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What's your favorite
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thing to eat at McDonald's?
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Hamburger.
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Hamburger.
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Happy meal, yes?
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Is that you?
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Yeah, we always love you.
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You want to go pick it?
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Yeah, come on.
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I'll help you.
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Here, take this.
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You have to give this to him.
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Okay.
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You'll take the food.
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I'll take the drinks.
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Okay.
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Thank you.
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Okay.
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Let me be careful.
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I don't want to drop these straws, okay?
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Well, it looks like you
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know what you're doing.
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And I don't.
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Okay, Mom.
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Yeah, you take the straws.
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They're there.
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That's better.
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Yeah, I noticed.
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Thanks for coming in.
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You take care.
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Okay, you too!
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All right, Mic check.
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Yeah, okay.
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Yeah.
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I met Ron in 1978, I believe it was.
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We met at McGraw Hill.
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I remember when I met Ron
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Smith in one of our local stores.
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He was getting a piece of art frame.
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Ron Smith is one of the most genuine
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people that I've ever met because he
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always leads with his heart.
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Well, I think my first impression of Ron
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was that here is a dapper fellow.
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He's always dressed to the nines, you
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know, very
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sophisticated, very elegant looking.
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But also, you know, he doesn't have this
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big sign up that says, "Don't
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talk to me. Don't approach me."
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He's very approachable, I think.
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As a colleague, Ron is dynamic.
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He's driven.
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He works collaboratively.
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I mean, he can have an idea and he can be
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pretty determined about what he thinks.
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But if you have a better idea, I've known
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him to be the type of person that is
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always willing to listen.
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And when you start talking to Ron Smith,
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what you find out about him is that he's
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very interested in you.
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You know, he wants to know what your
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story is, you know, and then
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he'll share part of his story.
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Times where he's kind of hit a fork in
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the road and he could have gone this way,
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he could have gone this way,
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and he loves talking
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about, "Why did I go this way?"
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So it's really a give and take with Ron.
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My name is Brooks Smith.
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I'm the son of Ron Smith.
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The way that my father was a mentor to me
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would mainly be his dedication.
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Like, you know, if you ever ask him
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anything, like, he would put his full
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time into trying to make sure that he
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gives you a proper answer
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or an answer that will solve whatever
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question that you have.
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And, you know, he leads by example
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usually, and that's always something
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that's really respectable.
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And he was looking in my art, we started
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a conversation, and it seemed as though
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we were just interested in
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what each other was doing.
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And I was checking on some art that I had
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gotten. He kept asking me more questions,
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not just for conversation,
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but because he was really interested.
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And he said, "You know what? We ought to
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do lunch one of these days."
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I said, "Sure." And that was the
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beginning of meeting Ron Smith, the hero.
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Stop talking so we could start. This is
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how you have to handle them,
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okay? Just tell it like it is.
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What's the climate like during that time?
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What's going on in the world?
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Oh, it was just war, you know? And I
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remember being in Putnam
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Catholic Academy and watching TV,
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and there's showing pictures of everybody
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in Tan Son Nhut. That's where Ronnie was.
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And every person I saw, that's my
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brother, that's my brother,
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you know, I swear that I saw him.
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But there was a
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horrifying story that I found out.
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He was a flight mechanic, and a person
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asked to switch with him as far as the
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timing on when to go out.
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And Ronnie did. And that person never
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came back. It was devastating for Ronnie.
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It really was, because I
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could have lost my brother.
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My mom was a nervous wreck, you know,
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when he went to Vietnam.
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You're talking about a mother that wrote
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a letter every single day to Ronnie.
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Every single day she wrote a letter. And
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then we sent tapes, the
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VHS tapes we would make,
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and family members and the siblings, we'd
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all talk to Ronnie and,
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you know, joke and whatnot.
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And we would mail that off to him.
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It was really every day that I received a
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letter from my mother. She
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was very upset, not with me,
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but the fact that I was in the war, that
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in spite of it all, she supported me.
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And I think the way she supported my
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decision was in the letter every day.
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I was so scared. I just didn't want
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anything to happen to my brother.
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You know, of course his life was in
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danger because that's
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what's on the news constantly.
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Every ten minutes it was showing pictures
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of people getting shot up,
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and people with their legs taken off and
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blown off. And, oh, it was just horrible.
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And I was in school, so I guess I was
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having a hard time at that time.
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I think she understood that I
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did what I felt I had to do.
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It was my patriotic duty to do that, not
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just for myself, but for my family, for
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my heritage, the generations before.
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I know he wanted to be
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there, and he did a good job.
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He came back in one piece,
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that's right. That was important.
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I love you, Ronnie.
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01:08:29,855 --> 01:08:30,773
When the average
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ownership is single digits,
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when my expectation coming into this
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business was, I would
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be happy owning three,
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and you wind up with this, well, the only
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thing you can do is keep doing your best.
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What would you say the
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01:08:55,631 --> 01:08:57,466
key to success are Ron?
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It's believing in yourself and believing
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that hard work, positive hard work,
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contributes to positive results.
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The key is honesty.
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01:09:16,610 --> 01:09:19,280
The key is doing what's right versus what
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is wrong, and believing in yourself.
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The key also is helping other people, not
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just the customer, but helping other
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01:09:31,166 --> 01:09:32,585
people that you're influencing.
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01:09:37,923 --> 01:09:39,592
Hello, how are you?
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Okay.
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We're taking pictures,
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01:09:46,640 --> 01:09:48,559
so smile. There you go.
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01:09:52,980 --> 01:09:59,153
I just want you to know that nothing on
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01:09:59,153 --> 01:10:01,405
that piece of paper says McDonald's,
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01:10:02,615 --> 01:10:05,034
and the person who threw that was the
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competition, because they
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01:10:09,038 --> 01:10:10,497
saw this was being filmed.
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01:10:11,081 --> 01:10:13,709
No, no, no, no. I've got it.
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Here, lift it up. Thank you.
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[Funky Music]
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I guess it's like the 30s, right?
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I know that they had a good life because
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the pictures that I did see, like, Mom
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was dressed up really beautiful,
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you know, the beautiful dresses and the
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hair done so nicely.
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It was really nice.
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01:10:53,374 --> 01:10:55,167
Dorothy Bowen is the one that introduced
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my dad and mom, and they would hang out,
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they would go to different parties and
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one of the Cotton Club,
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and that's how they met.
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My mom was from Trinidad.
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She had a very tough childhood.
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And she was a very caring individual and
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very thoughtful, and she would do
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anything for anyone.
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And what's important to her was her
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family, her children.
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That was top priority.
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Describe to me your father's personality.
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Oh, my goodness. I have to
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smile because I miss him so much.
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He was a jokester,
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and he was a lot of fun.
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He was very serious about his family. His
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children was his whole life.
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Dad worked for the airlines as a baggage
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man. He worked for the Board of
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Education, doing plans for the schools.
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He was a very hard worker.
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He worked three or four jobs.
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Because we were in private school, in
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that time it was very expensive.
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And not only was he a role model to
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Ronnie, but he was also his friend.
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He would have been the best man at my
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wedding, not because he was my father,
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but because he was that close a friend.
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He was and probably still is my example.
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I remember when Ronnie was older, they
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used to hang out together,
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you know, go bar hopping.
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Frank, Ron's father, was very, I would
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say, very influential to Ron.
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In a different way, from a male
277
01:12:59,333 --> 01:13:01,126
perspective, the father
278
01:13:01,126 --> 01:13:02,586
was really a lot of fun.
279
01:13:07,257 --> 01:13:12,096
Yes, I believe Ron's dad was as close to
280
01:13:12,096 --> 01:13:16,100
the type of dad that I wanted growing up
281
01:13:16,100 --> 01:13:19,394
as I had ever known.
282
01:13:26,944 --> 01:13:32,157
Ronnie was, he was just a busy guy.
283
01:13:32,407 --> 01:13:32,574
That's all I can say.
284
01:13:32,616 --> 01:13:35,119
Into a lot of different things.
285
01:13:38,330 --> 01:13:41,041
I remember him as an altar boy at St.
286
01:13:41,208 --> 01:13:42,668
St. Rita's in Long Island City.
287
01:13:43,043 --> 01:13:45,003
I was just so proud of him. Look at him.
288
01:13:45,003 --> 01:13:45,712
He's up there in front
289
01:13:45,712 --> 01:13:46,880
of everyone, you know.
290
01:13:47,589 --> 01:13:50,634
Ronnie had his own enlarger, and he would
291
01:13:50,634 --> 01:13:54,304
go into our little bathroom and make it
292
01:13:54,304 --> 01:13:55,597
dark and develop the pictures.
293
01:13:56,598 --> 01:13:57,933
Back in those days, there was only one
294
01:13:57,933 --> 01:14:03,689
bathroom, and it was my dark room.
295
01:14:04,648 --> 01:14:06,442
Okay, and you better not come in there
296
01:14:06,442 --> 01:14:08,235
while I'm developing, I'd rather you
297
01:14:08,235 --> 01:14:09,444
spoil the whole thing.
298
01:14:09,903 --> 01:14:12,739
He was just so into all that. So I
299
01:14:12,739 --> 01:14:14,575
thought he was going to be a big time
300
01:14:14,575 --> 01:14:15,409
photographer or
301
01:14:15,409 --> 01:14:16,702
something back in the day.
302
01:14:16,702 --> 01:14:19,746
He was well-liked in school, and his
303
01:14:19,746 --> 01:14:21,582
jobs, you know, they depended on him.
304
01:14:22,583 --> 01:14:25,294
Ronnie had a business called The Floor
305
01:14:25,294 --> 01:14:28,839
People, and that was doing floors, you
306
01:14:28,839 --> 01:14:30,757
know, hardwood floors and everything.
307
01:14:31,049 --> 01:14:33,343
The Flooring Company was a project that
308
01:14:33,343 --> 01:14:34,595
he had taken on with
309
01:14:34,595 --> 01:14:36,180
a good friend of his.
310
01:14:36,180 --> 01:14:40,058
I had the opportunity to start my own
311
01:14:40,058 --> 01:14:44,897
company, and it was my first adventure
312
01:14:44,897 --> 01:14:47,566
into self-employment.
313
01:14:47,900 --> 01:14:50,194
But it gave me that
314
01:14:50,194 --> 01:14:52,696
first entrepreneurial taste.
315
01:14:53,780 --> 01:14:56,241
He knew how to deal with people, and
316
01:14:56,241 --> 01:14:57,201
that's important when you
317
01:14:57,201 --> 01:14:59,244
have a business, you know.
318
01:14:59,703 --> 01:15:02,956
I met Ron in 1978, I believe
319
01:15:02,956 --> 01:15:05,125
it was. We met at McGraw Hill.
320
01:15:05,959 --> 01:15:07,961
The way I remember is we had company cars
321
01:15:07,961 --> 01:15:09,338
issued to us, and I
322
01:15:09,338 --> 01:15:11,590
believe I had a 78 Meteor.
323
01:15:12,591 --> 01:15:16,470
Maybe he had a 77 Granada, so basically
324
01:15:16,470 --> 01:15:18,639
we were salesmen for the construction
325
01:15:18,639 --> 01:15:21,725
news department at the McGraw Hill's
326
01:15:21,725 --> 01:15:23,602
headquarters in Los Angeles,
327
01:15:24,394 --> 01:15:27,105
where I reside. Ron moved there from New
328
01:15:27,105 --> 01:15:30,275
York, and he was picked up in New York by
329
01:15:30,275 --> 01:15:31,902
the company and transferred to Los
330
01:15:31,902 --> 01:15:33,570
Angeles, at which point we met.
331
01:15:33,612 --> 01:15:37,115
He brought me to this office and
332
01:15:37,115 --> 01:15:40,410
introduced me to Fred, okay, African
333
01:15:40,410 --> 01:15:42,621
American, and I didn't know why they did
334
01:15:42,621 --> 01:15:44,164
it, but now they look
335
01:15:44,164 --> 01:15:45,707
back, I can figure out why.
336
01:15:46,583 --> 01:15:50,712
This is Fred, Ron. Ron is new.
337
01:15:51,338 --> 01:15:54,049
And because I was a native, and we were
338
01:15:54,049 --> 01:15:56,343
the only two blacks in the office, to be
339
01:15:56,343 --> 01:15:59,137
perfectly honest, the boss felt it would
340
01:15:59,137 --> 01:16:00,597
be a good idea to pair us up.
341
01:16:00,597 --> 01:16:04,268
During the time, during this period,
342
01:16:04,434 --> 01:16:08,438
America, I'll speak for America, was
343
01:16:08,438 --> 01:16:11,608
looking to bring people of color,
344
01:16:11,608 --> 01:16:13,944
minorities, into their businesses because
345
01:16:13,944 --> 01:16:15,862
that was the news of the day.
346
01:16:16,196 --> 01:16:18,240
He came from a big business environment,
347
01:16:18,532 --> 01:16:20,909
from the big city, from New York City, so
348
01:16:20,909 --> 01:16:23,161
technically it was very
349
01:16:23,161 --> 01:16:23,578
little that I could offer him,
350
01:16:23,620 --> 01:16:27,082
but Ron got an assignment at the Long
351
01:16:27,082 --> 01:16:29,209
Beach office, and they had their own
352
01:16:29,209 --> 01:16:32,004
office, so Ron got his own office. He
353
01:16:32,004 --> 01:16:33,005
really was successful.
354
01:16:33,422 --> 01:16:39,177
I didn't understand at the time how well
355
01:16:39,177 --> 01:16:44,516
I was sought after, but I was based on
356
01:16:44,516 --> 01:16:46,560
how I spoke, how I presented myself.
357
01:16:47,603 --> 01:16:49,980
The first eight years of schooling, I was
358
01:16:49,980 --> 01:16:51,064
the only African American,
359
01:16:51,440 --> 01:16:53,442
the only black in my class.
360
01:16:54,609 --> 01:16:57,321
Okay, in high school, I was maybe one of
361
01:16:57,321 --> 01:16:59,656
two, maybe one of three in the four
362
01:16:59,656 --> 01:17:04,494
years, and never really understood that
363
01:17:04,494 --> 01:17:06,330
because it was never really brought up
364
01:17:06,330 --> 01:17:08,290
when I was being raised back at home.
365
01:17:08,623 --> 01:17:14,254
But that had a lot to do with how and why
366
01:17:14,254 --> 01:17:16,715
I was accepted, number one by management,
367
01:17:16,923 --> 01:17:19,801
by the companies, and then by my peers.
368
01:17:20,177 --> 01:17:23,639
So Ron is doing his thing. He's married
369
01:17:23,639 --> 01:17:26,350
now, he's got an wonderful wife, and
370
01:17:26,350 --> 01:17:28,226
they're trying to get their feet up under
371
01:17:28,226 --> 01:17:29,561
them while they create these careers.
372
01:17:30,604 --> 01:17:33,440
We were quite successful in what we did,
373
01:17:33,440 --> 01:17:35,233
how we did it, and because we were very
374
01:17:35,233 --> 01:17:38,695
resourceful and very business minded, of
375
01:17:38,695 --> 01:17:41,823
course the end goal was to get into
376
01:17:41,823 --> 01:17:42,324
business for
377
01:17:42,324 --> 01:17:43,575
ourselves, which is what we did.
378
01:17:43,617 --> 01:17:47,996
We had spoken to someone who was a
379
01:17:47,996 --> 01:17:54,002
minority franchisee for McDonald's, and
380
01:17:54,002 --> 01:17:59,174
based on that conversation, we applied.
381
01:18:00,550 --> 01:18:03,887
And I don't think the ink was dry on the
382
01:18:03,887 --> 01:18:07,307
application when the meeting was set up
383
01:18:07,307 --> 01:18:08,600
and we made the offer.
384
01:18:09,601 --> 01:18:13,647
Have you taken a break already? Go ahead,
385
01:18:13,647 --> 01:18:15,190
yes, do what you need to do.
386
01:18:16,441 --> 01:18:19,152
Once Ron's business turned toward
387
01:18:19,152 --> 01:18:23,240
restaurants, then things really began to
388
01:18:23,240 --> 01:18:25,617
change for him. He began to move from
389
01:18:25,617 --> 01:18:26,576
city to city a little bit more.
390
01:18:26,618 --> 01:18:29,663
I mean, from one I can remember, I was
391
01:18:29,663 --> 01:18:31,581
about two and a half, three years old
392
01:18:31,581 --> 01:18:32,707
when we moved to Lake
393
01:18:32,707 --> 01:18:35,127
Havasu. It was a really small town.
394
01:18:35,710 --> 01:18:37,712
I think one of the first memories I have
395
01:18:37,712 --> 01:18:40,507
is we were in the newspaper, because not
396
01:18:40,507 --> 01:18:43,427
only were we one of the only black
397
01:18:43,427 --> 01:18:44,553
families in there, I think there's only
398
01:18:44,553 --> 01:18:48,140
two black families there, but we were one
399
01:18:48,140 --> 01:18:48,682
of the only black
400
01:18:48,682 --> 01:18:49,599
families in the business there.
401
01:18:50,600 --> 01:18:53,103
So they put us in the paper and I don't
402
01:18:53,103 --> 01:18:55,480
really remember how I felt about it, but
403
01:18:55,480 --> 01:18:57,023
it was just a different feeling. I was
404
01:18:57,023 --> 01:18:58,400
like, why are we so special?
405
01:18:59,609 --> 01:19:03,405
Especially during the beginning stages of
406
01:19:03,405 --> 01:19:06,491
the franchise, my brother and I spent all
407
01:19:06,491 --> 01:19:08,243
the time together, because my parents,
408
01:19:08,618 --> 01:19:11,413
they had to focus on opening up the
409
01:19:11,413 --> 01:19:13,373
business, construction, writing the
410
01:19:13,373 --> 01:19:14,583
business, training the employees.
411
01:19:15,584 --> 01:19:16,960
What I do remember is that they did
412
01:19:16,960 --> 01:19:20,505
everything themselves. Whatever it was,
413
01:19:20,505 --> 01:19:22,424
whether it was their accounting, all
414
01:19:22,424 --> 01:19:25,969
their books, just training, they were
415
01:19:25,969 --> 01:19:28,054
just the one-stop shop and they did it
416
01:19:28,054 --> 01:19:29,139
all themselves. I remember
417
01:19:29,139 --> 01:19:30,223
they worked all the time.
418
01:19:31,516 --> 01:19:33,685
If I remember correctly, there wasn't too
419
01:19:33,685 --> 01:19:35,645
much opportunity to grow in Lake Havasu,
420
01:19:36,104 --> 01:19:38,773
so that's why we decided to relocate out
421
01:19:38,773 --> 01:19:41,568
to Las Vegas, because up and coming city.
422
01:19:41,610 --> 01:19:46,198
It was a big risk. I remember just the
423
01:19:46,198 --> 01:19:48,617
feeling and the environment at the time
424
01:19:48,617 --> 01:19:52,287
was, "This is Maker to Break It. If this
425
01:19:52,287 --> 01:19:52,996
doesn't work, we're
426
01:19:52,996 --> 01:19:53,872
going to need a new plan."
427
01:19:54,414 --> 01:19:55,582
But we put everything into
428
01:19:55,582 --> 01:19:57,959
this new store out here in Vegas.
429
01:19:58,460 --> 01:20:00,045
They came and opened their store on
430
01:20:00,045 --> 01:20:01,796
Horizon College and Horizon,
431
01:20:02,088 --> 01:20:04,591
and we had the one on Anna & 95.
432
01:20:04,633 --> 01:20:08,178
We would talk about things as we were the
433
01:20:08,178 --> 01:20:10,555
only two black owner operators here in
434
01:20:10,555 --> 01:20:13,308
Las Vegas, and we would make our plans,
435
01:20:14,017 --> 01:20:17,270
and how we would be successful here in
436
01:20:17,270 --> 01:20:18,897
this co-op as the only two black
437
01:20:18,897 --> 01:20:20,357
operators here in Las Vegas.
438
01:20:21,107 --> 01:20:23,318
And it worked, man. It really worked.
439
01:20:24,611 --> 01:20:29,324
I... Especially after my husband passed, the
440
01:20:29,324 --> 01:20:33,036
first year was very bumpy, and Ron was
441
01:20:33,036 --> 01:20:34,079
right there by my side.
442
01:20:34,746 --> 01:20:36,206
I've got to share this story with you.
443
01:20:36,206 --> 01:20:38,875
When I did the business plan, so the
444
01:20:38,875 --> 01:20:40,544
corporation was coming in and there was a
445
01:20:40,544 --> 01:20:42,879
big table like this, so I got my little
446
01:20:42,879 --> 01:20:43,588
business plan in my hand.
447
01:20:43,630 --> 01:20:47,968
And so Ron goes, "Eva, when you walk in
448
01:20:47,968 --> 01:20:49,886
the room, I want you to sit over there."
449
01:20:50,136 --> 01:20:51,888
I said, "Ron, does it matter where I
450
01:20:51,888 --> 01:20:53,265
sit?" He goes, "Yes, it does."
451
01:20:54,099 --> 01:20:55,642
He said, "And this is what I want you to
452
01:20:55,642 --> 01:20:58,728
do. You look at me if you can't answer
453
01:20:58,728 --> 01:21:00,939
the question." And I got it.
454
01:21:02,148 --> 01:21:06,152
That business review went so well. He
455
01:21:06,152 --> 01:21:07,529
said, "And when you're finished with the
456
01:21:07,529 --> 01:21:08,905
business review, the one that said you
457
01:21:08,905 --> 01:21:10,699
can't do it, I want you to look her in
458
01:21:10,699 --> 01:21:11,575
the face and say, "Any questions?"
459
01:21:11,616 --> 01:21:17,080
But he showed me how to be successful
460
01:21:17,080 --> 01:21:20,500
from day one with the business interview.
461
01:21:21,334 --> 01:21:22,210
And her response was,
462
01:21:22,460 --> 01:21:24,004
"No, thank you very much."
463
01:21:24,963 --> 01:21:26,506
So that's the person
464
01:21:26,506 --> 01:21:27,549
that I'm talking about.
465
01:21:28,633 --> 01:21:31,511
Is everything okay here? Okay, service
466
01:21:31,511 --> 01:21:35,724
and everything? Fine. Agree? You like
467
01:21:35,724 --> 01:21:39,603
McDonald's? Thumbs up? Good. Good.
468
01:21:41,605 --> 01:21:43,273
And they play place. The two little
469
01:21:43,273 --> 01:21:45,150
children there, get them something from
470
01:21:45,150 --> 01:21:46,526
me, okay, whether it's ice cream, see
471
01:21:46,526 --> 01:21:47,736
what they want. Okay.
472
01:21:48,236 --> 01:21:49,404
The two little ones.
473
01:21:51,281 --> 01:21:53,116
So the business speaks for itself.
474
01:21:53,867 --> 01:21:56,453
Whether, you know, McGraw Hill,
475
01:21:56,453 --> 01:21:59,456
McDonald's, whatever it is, I think the
476
01:21:59,456 --> 01:22:02,292
public felt that if a company, this
477
01:22:02,292 --> 01:22:05,420
company, thought enough to bring me in to
478
01:22:05,420 --> 01:22:07,839
represent them, there's got to be
479
01:22:07,839 --> 01:22:08,757
something maybe different
480
01:22:08,757 --> 01:22:10,592
or acceptable or whatever.
481
01:22:11,593 --> 01:22:12,636
One of the things I've learned from that
482
01:22:12,636 --> 01:22:17,515
was, well, how to incorporate your
483
01:22:17,515 --> 01:22:21,728
business, your work into your life. And
484
01:22:21,728 --> 01:22:24,272
if you like the work that you do, it's
485
01:22:24,272 --> 01:22:25,565
not really work, it's your life.
486
01:22:25,607 --> 01:22:30,278
You know, started with one, or dedicated
487
01:22:30,278 --> 01:22:32,822
to 17th today, this morning. You know,
488
01:22:32,822 --> 01:22:37,452
that includes over 800 employees, you
489
01:22:37,452 --> 01:22:39,537
know, working for the organization. You know,
490
01:22:39,537 --> 01:22:41,623
it sounds like a lot. It sounds like, you
491
01:22:41,623 --> 01:22:43,875
know, it's very busy. But then again, it
492
01:22:43,875 --> 01:22:45,293
goes back to managing
493
01:22:45,293 --> 01:22:47,379
managers, managing people.
494
01:22:48,004 --> 01:22:50,006
You know, the thing is that it's not
495
01:22:50,006 --> 01:22:53,385
about as you're stepping up that ladder.
496
01:22:53,802 --> 01:22:57,639
It's no longer about the manual tasks
497
01:22:57,639 --> 01:23:00,141
that are involved in the business. It's
498
01:23:00,141 --> 01:23:03,186
about, you know, managing people and
499
01:23:03,186 --> 01:23:04,521
making sure that you have the right
500
01:23:04,521 --> 01:23:06,314
people for the right jobs at whatever
501
01:23:06,314 --> 01:23:07,691
capacity, whatever load,
502
01:23:08,149 --> 01:23:09,567
you know, that's leading.
503
01:23:09,609 --> 01:23:12,237
I need that drive if I want to be
504
01:23:12,237 --> 01:23:14,447
successful. And I think that's the one
505
01:23:14,447 --> 01:23:16,366
thing that my brother and I took out of
506
01:23:16,366 --> 01:23:19,494
this is that if you want to be
507
01:23:19,494 --> 01:23:22,163
successful, it's not going to be easy.
508
01:23:22,455 --> 01:23:23,790
And you have to put in the blood, sweat
509
01:23:23,790 --> 01:23:25,542
and tears. And it's
510
01:23:25,542 --> 01:23:27,585
not over until it's over.
511
01:23:27,585 --> 01:23:30,630
I see Ron the same now as I did, you
512
01:23:30,630 --> 01:23:33,425
know, 40 years ago, but I realize that he
513
01:23:33,425 --> 01:23:34,843
has changed quite a bit. His
514
01:23:34,843 --> 01:23:36,886
responsibilities are so different now.
515
01:23:37,220 --> 01:23:39,764
And me, as I say, I still see Ron just
516
01:23:39,764 --> 01:23:42,642
like the brother, the big brother that he
517
01:23:42,642 --> 01:23:45,228
was when we first met. Though I realize
518
01:23:45,228 --> 01:23:47,021
now he's got a lot of people that he's
519
01:23:47,021 --> 01:23:49,274
trying to help. This is what I know about
520
01:23:49,274 --> 01:23:51,484
Ron. This is what I think he told me his
521
01:23:51,484 --> 01:23:52,569
mother taught him, you know,
522
01:23:52,569 --> 01:23:53,611
when he was just a small boy.
523
01:23:58,074 --> 01:24:00,744
One of our programs is the ToeTag
524
01:24:00,744 --> 01:24:03,705
Monologues. We do life skills programs.
525
01:24:04,122 --> 01:24:06,207
And at the time we were in the juvenile
526
01:24:06,207 --> 01:24:08,793
detention center. In order to get in, you
527
01:24:08,793 --> 01:24:10,837
had to ring a bell and then one of the
528
01:24:10,837 --> 01:24:12,839
guards had to bring you back to the unit
529
01:24:12,839 --> 01:24:13,590
that we were working in.
530
01:24:13,590 --> 01:24:16,968
I invited Ron out to see one of these
531
01:24:16,968 --> 01:24:19,304
workshops and there was some
532
01:24:19,304 --> 01:24:21,556
miscommunication or something. Ron was
533
01:24:21,556 --> 01:24:23,683
actually out there an hour or an hour and
534
01:24:23,683 --> 01:24:26,811
a half waiting to get in. By the time he
535
01:24:26,811 --> 01:24:29,731
got in, I apologize so much, but he was
536
01:24:29,731 --> 01:24:31,816
just so humble. He's like,
537
01:24:31,816 --> 01:24:33,151
I'm just honored to be here.
538
01:24:33,610 --> 01:24:37,655
He came in, he watched the kids present,
539
01:24:37,947 --> 01:24:41,367
read their essays. And during the time,
540
01:24:41,826 --> 01:24:43,203
Ron had a chance to talk about a little
541
01:24:43,203 --> 01:24:45,830
bit of what he did. And the kids kept
542
01:24:45,830 --> 01:24:48,166
saying, "Hey, mister, we wish we can get
543
01:24:48,166 --> 01:24:50,418
a job. And would you hire us?"
544
01:24:50,835 --> 01:24:53,004
And he looked them in the eyes with all
545
01:24:53,004 --> 01:24:56,007
sincerity. And he says, "When you get out
546
01:24:56,007 --> 01:24:57,342
of here, if you come see
547
01:24:57,342 --> 01:24:59,010
me, I'll give you a job."
548
01:25:00,595 --> 01:25:02,514
Ron understood that kids just needed
549
01:25:02,514 --> 01:25:05,600
somebody to see past what it is they're
550
01:25:05,600 --> 01:25:07,185
wearing, look past the color of their
551
01:25:07,185 --> 01:25:09,437
skin, look past their situation, look
552
01:25:09,437 --> 01:25:11,898
into their heart and see possibility. And
553
01:25:11,898 --> 01:25:13,858
that's what he did for the kids. Some of
554
01:25:13,858 --> 01:25:15,944
the kids were crying, but all the kids
555
01:25:15,944 --> 01:25:16,903
had hope in their hearts
556
01:25:16,903 --> 01:25:18,571
because Ron gave it to them.
557
01:25:18,613 --> 01:25:21,574
It didn't take me long after taking up
558
01:25:21,574 --> 01:25:23,159
the helm here at Ronald McDonald House to
559
01:25:23,159 --> 01:25:26,079
know who I could go to in times of need.
560
01:25:26,996 --> 01:25:29,582
Let's say we were a few scholarships
561
01:25:29,582 --> 01:25:33,253
short of being able to maybe provide a
562
01:25:33,253 --> 01:25:34,963
scholarship to all of the applicants.
563
01:25:35,630 --> 01:25:37,715
Well, Ron would be around the table and
564
01:25:37,715 --> 01:25:39,717
we'd be talking about, "Wouldn't it have
565
01:25:39,717 --> 01:25:41,845
been nice if we just had 11 more
566
01:25:41,845 --> 01:25:44,514
scholarships?" And then, you know, I
567
01:25:44,514 --> 01:25:47,100
remember Ron saying, "You've got it. You
568
01:25:47,100 --> 01:25:49,853
know, I'm going to provide the $11,000 so
569
01:25:49,853 --> 01:25:53,523
that we can fund all of our 50 alumni
570
01:25:53,523 --> 01:25:55,441
scholarships in a given year."
571
01:25:55,608 --> 01:25:58,403
This is the part where the relationship
572
01:25:58,403 --> 01:26:02,949
between Ron and I changed. My husband, on
573
01:26:02,949 --> 01:26:06,786
his deathbed, asked him, "Please take
574
01:26:06,786 --> 01:26:10,623
care of my wife." And he said to him,
575
01:26:11,583 --> 01:26:14,085
"Yes, I will." That
576
01:26:14,085 --> 01:26:17,338
is 20 years ago in May.
577
01:26:18,882 --> 01:26:22,343
And Ron, I mean, and this tells you what
578
01:26:22,343 --> 01:26:25,972
type of person Ron is. 20 years, he has
579
01:26:25,972 --> 01:26:29,934
not missed a beat. He has been by my
580
01:26:29,934 --> 01:26:33,688
side, and I have so much respect for him
581
01:26:33,688 --> 01:26:37,150
because he never in the 20 years wavered
582
01:26:37,150 --> 01:26:40,194
from the promise he made to my husband.
583
01:26:50,121 --> 01:26:54,709
[Big Band Jazz Music]
584
01:26:57,545 --> 01:27:02,842
The likelihood of growing beyond 17 is
585
01:27:02,842 --> 01:27:06,679
greater only because someone can come to
586
01:27:06,679 --> 01:27:12,769
me looking to sell, and they can request
587
01:27:12,769 --> 01:27:16,606
a higher price because they know I can afford to sell.
588
01:27:17,607 --> 01:27:22,612
I can afford, all right? And I would meet
589
01:27:22,612 --> 01:27:25,448
their price. Your level of confidence
590
01:27:25,448 --> 01:27:28,785
goes up from one in the beginning when
591
01:27:28,785 --> 01:27:32,664
you get your first. It becomes more
592
01:27:32,664 --> 01:27:34,082
confident when you are
593
01:27:34,082 --> 01:27:36,584
offered a second and a third.
594
01:27:36,584 --> 01:27:39,212
So each time you are offered that
595
01:27:39,212 --> 01:27:43,341
additional restaurant, your confidence
596
01:27:43,341 --> 01:27:46,886
builds. I've done my best to be a part of
597
01:27:46,886 --> 01:27:52,308
the change in Las Vegas from a owner's
598
01:27:52,308 --> 01:27:54,894
point of view, from a resident point of
599
01:27:54,894 --> 01:27:57,563
view, from a business point of view.
600
01:27:59,023 --> 01:28:02,568
But I hope and pray that I have
601
01:28:02,568 --> 01:28:06,072
participated in the positive growth that
602
01:28:06,072 --> 01:28:09,534
has taken place, the success that has
603
01:28:09,534 --> 01:28:13,538
taken place, not to be responsible for
604
01:28:13,538 --> 01:28:18,501
it, but to be included as part of what
605
01:28:18,501 --> 01:28:21,754
has made, is making, and will continue to
606
01:28:21,754 --> 01:28:24,382
make Las Vegas successful.
607
01:28:24,716 --> 01:28:26,509
But you've made bets in your life,
608
01:28:26,509 --> 01:28:29,262
and the biggest one on yourself.
609
01:28:29,262 --> 01:28:31,472
Well yeah but it's not the same thing, because
610
01:28:31,472 --> 01:28:34,934
You know, Beacause I'm going to win.
611
01:28:34,934 --> 01:28:37,729
Okay. I'm cheating.
612
01:28:37,729 --> 01:28:40,648
If I bet on myself, I'm going to win.
613
01:28:41,441 --> 01:28:43,317
Get it?
614
01:28:48,322 --> 01:28:49,741
If I would ask you Mr. Ed
615
01:28:50,283 --> 01:28:50,700
Sir?
616
01:28:50,700 --> 01:28:52,618
So, What do you think of the owner?
617
01:28:56,622 --> 01:28:57,832
[music]
618
01:28:57,832 --> 01:28:58,624
When you first met,.
619
01:28:58,624 --> 01:29:00,251
Do you remember the day you met, Ron?
620
01:29:01,335 --> 01:29:05,173
Okay, the day, the day. What happened? My
621
01:29:05,173 --> 01:29:09,719
boss, a guy by the name of Mayo, M-A-Y-O,
622
01:29:10,011 --> 01:29:13,014
Mr. Mayo, came in and introduced me to
623
01:29:13,014 --> 01:29:13,598
the new guy in the office.
624
01:29:14,599 --> 01:29:17,351
But it was, as I recall, it was me and
625
01:29:17,351 --> 01:29:20,396
Ron. We were the two that locked, kind of
626
01:29:20,396 --> 01:29:21,939
locked together first
627
01:29:21,939 --> 01:29:24,108
and became fast friends.
628
01:29:24,567 --> 01:29:27,904
We did. We got a new sales trainee. His
629
01:29:27,904 --> 01:29:29,655
name was Jeff. I volunteered the
630
01:29:29,655 --> 01:29:32,533
information that, you know, my friend Ron
631
01:29:32,533 --> 01:29:33,910
also was a martial
632
01:29:33,910 --> 01:29:35,578
artist because Ron was.
633
01:29:35,620 --> 01:29:37,371
I believe he was a black belt at the
634
01:29:37,371 --> 01:29:39,916
time, but he was quiet about it. He
635
01:29:39,916 --> 01:29:41,542
wasn't one to brag, so.
636
01:29:42,043 --> 01:29:43,127
And you guys even
637
01:29:43,127 --> 01:29:45,797
spar, or is that unfair?
638
01:29:46,255 --> 01:29:47,840
So they actually gave the office a
639
01:29:47,840 --> 01:29:50,009
demonstration. We cleared an area, and it
640
01:29:50,009 --> 01:29:52,970
was just some simple moves of the hands
641
01:29:52,970 --> 01:29:55,598
and, you know, all that kind of stuff.
642
01:29:55,598 --> 01:29:58,559
Well, after they had actually gotten to
643
01:29:58,559 --> 01:30:02,188
the competition, the competitive aspect
644
01:30:02,188 --> 01:30:04,232
of the demonstration, you could tell
645
01:30:04,232 --> 01:30:05,316
whom's tugging, which
646
01:30:05,316 --> 01:30:05,983
way they're tugging.
647
01:30:06,442 --> 01:30:09,862
Finally, Jeff throws Ron. Ron gets up.
648
01:30:09,862 --> 01:30:15,660
Ron throws Jeff. And as the finale, Ron
649
01:30:15,660 --> 01:30:18,496
actually flips Jeff over his shoulder,
650
01:30:18,788 --> 01:30:19,580
and Jeff hits the ground.
651
01:30:19,622 --> 01:30:22,291
And I don't think he was faking, but he
652
01:30:22,291 --> 01:30:24,710
was unconscious for a period of like
653
01:30:24,710 --> 01:30:26,754
about three or four minutes.
654
01:30:27,630 --> 01:30:29,799
You know, Jeff, Jeff, are you okay? Jeff,
655
01:30:29,841 --> 01:30:30,758
Jeff, are you all right?
656
01:30:31,634 --> 01:30:34,720
He comes around eventually, and everyone
657
01:30:34,720 --> 01:30:36,180
acknowledges that Ron
658
01:30:36,180 --> 01:30:37,306
is truly a black belt.
659
01:30:37,890 --> 01:30:39,725
From that point on, I kind of gave Ron a
660
01:30:39,725 --> 01:30:42,061
wide berth because I never wanted to
661
01:30:42,061 --> 01:30:43,896
anger him and have him
662
01:30:43,896 --> 01:30:45,398
have to demonstrate to me.
49392
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